Prioritizing ESG across the enterprise
As organizations battle the many external challenges they face, prioritizing ESG efforts is a must. Learn four ways businesses can improve their ESG stance.
A 6-step operational excellence strategy
Forward-thinking business leaders understand that even in times of uncertainty, a sound operational excellence strategy is critical to competitive advantage.
10 mind-blowing customer service stats
Take a look at these stats from the past few years and decide for yourself whether the current state of customer service is dire or full of possibilities.
New ways to think about efficient customer service
How efficient is your customer service? Conventional wisdom says that reducing the time required to solve customer problems and increasing the number of
Customer service 2020—Are you ready?
Read about what trends are driving customer service evolution to focus on delivering customer service effectiveness instead of efficiency.
Moving the Needle on ESG Reporting
Many companies are struggling to keep up with the overwhelming demands of ESG reporting, implementation, and initiatives. Find out how technology can help.
Shifting customer service into high gear
When a customer contacts customer service, whatever channel they use or problem they have, they want fast answers. Most expect “now” service within 5 minutes of
Modern service leaders win by focusing on customer convenience
Read about how modern service leaders have shifted their focus on efficiency by ensuring customer convenience in order to yield better customer experiences
The new customer-centric customer service model
Are your customer service strategies aligning with enterprise digital transformation efforts across the business? Read about the new customer service model.
Harnessing the whole organization to create a better customer experience
Creating an effortless customer experience is a key imperative facing customer service leaders. It involves connecting the front, middle, and back offices.
Increasing the efficiency of customer service delivery
Customer service centers must track and manage customer interactions across multiple channels. LIKE.TG Workforce Optimization can streamline the process.
4 ways to turn field service customers into fans
Only when your front, middle, and back-office teams work together are your field service professionals able to do their best work and truly shine. Learn more.
5 findings about the customer experience landscape in the GenAI era
Respondents to a global LIKE.TG survey on the customer experience landscape said they’d switch brands based on poor customer service. Get more insights.
To fix customer service in Australia, put AI to work for employees
Australian business leaders can’t seem to crack the customer experience (CX) code. Get insights on waning CX and how to fix customer service in Australia.
How to get all your customer service channels ‘smiling’
We all have “smile sense”—being able to tell if a speaker on the phone or radio is happy. The same applies to customer service. Learn how to keep smiles real.
Helping customers answer the trillion-dollar digital transformation question
The trillion-dollar digital transformation question: Can we change mindsets and foster an environment in which most organizations realize their expected ROI?
Singapore spotlight: How to fix 4 top customer service issues
Here are four major customer service issues we learned from the LIKE.TG Customer Experience Intelligence Report for Singapore, as well as how to fix them.
Great customer experience is easier than you think
I haven’t heard anyone sing about customer experience just yet, but easy is important. Discover ways to simplify customer service for frictionless experiences.
CRM Watchlist recognizes LIKE.TG customer service strategy
LIKE.TG has been named a Winner with Distinction on the CRM Watchlist 2022. We believe this validates our customer service strategy. Find out why.
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