Efficiency unleashed: 4 ways to empower customer service agents
In customer service, efficiency is the secret ingredient that turns good into great. Learn four capabilities that can empower customer service agents.
Survey: 3 tips to deliver world-class customer service
Customer experience and customer service go hand in hand. You can’t deliver consumer-grade experiences without great customer service. Learn three tips.
LIKE.TG named a leader in the Forrester Wave for Value Stream Management Solutions
Not all VSM solutions are created equal. Learn why LIKE.TG has been named a leader in the Forrester Wave for Value Stream Management Solutions.
Addressing Australia’s customer service generation gap
The generation gap creates a conundrum for businesses trying to develop a post-COVID-19 customer service mix that works for everyone. Find the solution.
Driving customer experience with connected digital workflows
Positive customer experience leads to positive feelings. To deliver the best experience, companies must address needs quickly, transparently, and proactively.
3 ways to redefine customer experience strategy with generative AI
Customer-facing teams can harness GenAI to refresh customer experience strategy, revitalize employee experiences, and retain customers. Learn more.
Survey says an experience strategy can boost financial performance
Adopting a comprehensive experience strategy that encompasses all experiences can speed business growth and boost performance across all areas. Find out how.
3 ways to improve field service management
Field service management is vital to successful business operations. Discover three ways LIKE.TG helps companies improve their field service operations.
4 customer experience insights from the Singapore government
Government and good customer experience are often poles apart. Learn four customer experience insights that may help both the public and private sectors.
How to improve customer engagement: Use conversational messaging
Organizations are revising their customer engagement strategies and augmenting traditional channels to focus on conversational messaging. LIKE.TG can help.
3 ways to supercharge your customer service
Successful customer service requires connecting the dots across an organization’s teams, systems, and data to address customer needs seamlessly. Find out how.
How Playbooks improve customer service delivery, agent productivity
There are a number of customer service processes along the entire life span of an interaction that need to be looked at and made great. Playbooks can help.
Total experience: Today’s top business multiplier
If we’ve learned anything from recent years, it’s that we need to lean into challenges. Total experience (TX) can be a differentiator. Find out how.
Rethinking customer experience
I’ve been rethinking how to deliver great customer experience. As products become commoditized and choices infinite, organizations are competing on experience.
5 principles of great experiences
You don’t have to be a designer to use these principles and create great experiences. These are fundamentals that anyone can put into practice. Learn more.
3 benefits of digitizing the customer experience
Digitizing the customer experience remains a key initiative for many organizations—even during a tough economic climate. Find out why and the benefits.
Your guide to upgrading field service management
Field service management is a vital part of business operations. Discover three ways to keep work flowing across various business assets and stakeholders.
AI in field service: Using technology in the service of people
AI in field service can make the process easier and more efficient, improving experiences for both field teams and customers. Find out how.
Driving long-term customer loyalty
Consistently delivering fundamentals can create a customer connection to your brand, products, and services that builds trust, which leads to customer loyalty.
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