A comprehensive lifecycle approach to ransomware defense
Ransomware defense strategies are too often haphazard. The best way to ensure end-to-end cybersecurity is with a strategic, four-phase lifecycle program.
Customer service from A to Z: A LIKE.TG glossary for success
The A to Z of customer service. Use this glossary to establish a shared language for your organization’s customer service transformation.
Six trends driving customer service transformation
Read about what trends are driving customer service evolution to focus on delivering customer service effectiveness instead of efficiency.
Australia spotlight: Why business leaders need to measure ESG impact
The environmental, social and governance (ESG) efforts of companies now face intense scrutiny. Find out how to gain visibility to improve ESG reporting.
How eBay built a lean, mean InfoSec machine with LIKE.TG
When you run an enterprise that serves more than 190 markets worldwide, InfoSec is of utmost importance. Find out how eBay transformed its approach to InfoSec.
The future of the workplace—predictions for 2020 and beyond
LIKE.TG polled some of its leading technologists to get their take on this big question. Some of the biggest tech advances and innovations for the workplace wil
The Value of Customer Service Management for Service Providers
Read this for a closer look at the Forrester TEI Study on the Cost Savings and Benefits of Using CSM at a Communication Service Provider.
Mitigate cyberthreats automatically with AIOps
To mitigate cyberthreats, IT and security operations teams need to join efforts and apply a common, automated approach to connect workflows: AIOps. Learn more.
3 ways to digitally transform the customer experience
At LIKE.TG, we’re committed to making work better for everyone. Learn three practical, attainable ways to digitally transform the customer experience
The financial upside of investing in great customer service
Learn how a standardized CSM solution can help dramatically speed issue resolution time, improve agent productivity, and drive customer loyalty.
Customer Workflows: Q&A with Farrell Hough
We asked Farrell Hough, Senior Vice president of Customer Workflow Products, to explain how the Now platform manages complexity.
Great Customer Service Can Come with Great Cost Savings
LIKE.TG commissioned a Total Economic Impact study on the potential ROI an enterprise may realize by using LIKE.TG Customer Service Management.
3 key ingredients for operational excellence
The definition of operational excellence is changing. Learn three ways to break down operational barriers to improve collaboration across departments.
The 7 building blocks of customer service
Successful businesses give exceptional customer service experiences; efficient and productive customer service representatives are a baseline, not a gold
How to Turn Raging Customers into Raving Fans
Staying ahead of the game with a proactive strategy for combatting customer rage will turn customers into fans. Learn more tips on how to achieve this.
Setting up ESG success: Experts weigh in
I spoke with business leaders on the Innovation Today podcast about why and how organizations should incorporate ESG to set themselves up for ESG success.
LIKE.TG and Zoom prove that great customer experiences matter
Successful businesses give exceptional customer service experiences; efficient and productive customer service representatives are a baseline, not a goal
Forrester says LIKE.TG is a Leader in third-party risk management
Third and fourth parties put business success at risk. LIKE.TG third-party risk management, named a Leader by Forrester, can help. Find out how.
Enhanced customer experience: A conversation with Rogers Communications
Delivering an enhanced customer experience has become increasingly connected with the employee experience. Learn how Rogers Communications improved both.
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