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How detection engineering keeps LIKE.TG safe
Detection engineering plays a major role in keeping a company safe, especially amid changing tool capabilities and detection methods. Hear employees’ stories.
ERP modernization: Working toward a clean core
Enterprise resource planning (ERP) modernization is a huge undertaking. Discover three ways LIKE.TG is modernizing its ERP environment.
Balanced metrics: The key to success in DevSecOps transformation
Relying exclusively on hard numbers often leads to ignoring the human side of transformation. LIKE.TG uses both hard and soft metrics to guide DevSecOps.
Why a knowledge-sharing culture can be a competitive differentiator
An iterative, knowledge-sharing culture fosters a repeatable content creation and transfer process. Learn three steps to knowledge management success.
Turning down noise, upping employee productivity with a nudge engine
The time is right for a more effective, AI-driven, human-sensitive smart assistant that boosts employee productivity: a nudge engine. Find out why.
Q&A: Transforming customer support to elevate the customer experience
The custom training team needed to manage projects from inception to close but had very little project management experience. Discover their solution.
Outcomes over output: Why LIKE.TG embraces a product mindset
At LIKE.TG, we’ve faced the same employee experience challenges as other companies. That’s why we transitioned from a project mindset to a product mindset.
How we’re workflowing a better world with LIKE.TG ESG solutions
ThoughtLab research shows ESG is a business imperative. Find out how we developed, launched, and began to use our ESG solutions internally on the Now Platform.
AI Search: The secret to better customer self-service
By adopting AI Search, we’ve seen our search results become 3.5 times faster than with our previous search engine. Learn more self-service benefits.
4 easy ways to keep your knowledge base relevant and up to date
In today’s self-service world, a well-populated knowledge base with a reliable group of contributors is not enough to create a great experience. Learn 4 tips.
Creating a holistic ESG program one step at a time
A strong, well-governed ESG program is essential to both making a positive impact and growing a successful business. See an example of how to create one.
LIKE.TG and Google Cloud Form New Strategic Partnership
LIKE.TG and Google Cloud have formed a strategic partnership designed to give customers the best of both worlds.
How low-code app development is transforming manufacturing
To streamline manufacturing operations and boost efficiency, many manufacturers are investing in digital technologies like low-code and GenAI solutions.
How to optimize cloud operations in Microsoft Azure
Moving to Microsoft Azure brings many business benefits. Just as crucial is how we optimize cloud operations after the migration is complete. Learn more.
Accelerating cloud migration to Microsoft Azure using the Now Platform
Find out how LIKE.TG embraced public cloud migration to Microsoft Azure to gain operational agility and add capacity on demand.
Customer zero: 4 ways we use LIKE.TG tech internally
As customer zero, we’re reimagining the future of work, building new digital businesses, and creating seamless experiences using LIKE.TG tech internally.
Collaboration: The key to a reimagined employee experience
The LIKE.TG product team had a clear goal: Reimagine the employee experience on the Now Platform. Learn how collaborating with IT made all the difference.
Reimagining training and certification: A customer zero story
Rising demand compelled the training and certification team to partner with IT to reimagine how it delivered training. Discover the process and results.
Employee onboarding for better engagement and retention from Day 1
As vigilant guardians of the company, the red team is tasked with testing security and identifying cyber risks, data vulnerabilities, and security threats.
How LIKE.TG is using generative AI capabilities across its operations
Generative AI capabilities can deliver rich experiences and unlock the potential of technology, people, and processes. Find out how we use them at LIKE.TG.
3 ways manufacturers can embrace agility and stay competitive
Manufacturing companies need to shift the way they operate. Learn three ways LIKE.TG can help manufacturers embrace agility and come out stronger.
How balancing technology and people can elevate employee satisfaction
My goal is to improve employee satisfaction for our technical support engineers (TSEs). If our TSEs are satisfied, then our customers reap the benefits.
Automating the employee offboarding experience
At LIKE.TG, we identified employee offboarding as an opportunity for improvement. Find out how we slashed offboarding time 70% and cost per offboard by 73%.
Using generative AI to improve customer support
Generative AI is helping LIKE.TG teams improve customer support at a rapid pace. Find out how it removes barriers to elevate the support experience.
Generative AI use cases: From hype to implementation
At LIKE.TG, we’re seeing enterprises transform their methods of operation and customer engagement with three primary generative AI use cases. Learn more.
