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How proactive support operations can reduce customer escalations
To provide the highest level of support operations, our focus extends to issues customers may inadvertently create. Learn the benefits of a proactive mindset.
How robotic process automation (RPA) streamlines data integration
After seeing firsthand how a robotic process automation-driven bot can improve productivity, I’m a firm believer in this technology. Find out why.
Building our own employee journey
When you hear “employee journey,” you might think of a few HR requests and onboarding paperwork. At LIKE.TG, it’s much more. Learn how we improved it.
Why we adopted Microsoft Teams—and what others can learn from it
Microsoft Teams provides a vital link to complement our employee productivity portfolio of tools, improve efficiency, and simplify processes.
4 ways IT support can scale and deliver exceptional service
Learn four ways LIKE.TG handles increased support cases while maintaining a lean IT support team and delivering exceptional internal support services.
Reimagining customer experience: An employee story
LIKE.TG Impact, an industry-leading value acceleration solution, reimagines the customer experience. Hear from employees about the development process.
Meet Ash: Preventing customer outages head-on
At LIKE.TG, our customer escalations team works hard at preventing customer outages. Find out how they went from being reactive to proactive.
3 simple steps to rejuvenate your IT learning program
By adopting AI Search, we’ve seen our search results become 3.5 times faster than with our previous search engine. Learn more self-service benefits.
Taming the supply chain: Addressing vendor risks to the nth tier
With any risk, you need to identify, monitor, and mitigate that risk, especially when it comes to your supply chain. Find out how LIKE.TG keeps vendor risks at
How LIKE.TG brings intelligence to every corner of the business
The LIKE.TG platform provides intelligence in three areas to continuously drive improvement across the enterprise: experience, speed, and decisions.
How Microsoft Dynamics helped us fix a leaky CRM bucket
After debating whether to fix or replace our CRM system to handle the steady increase in customers, we decided to adopt Microsoft Dynamics 365 Sales.
There’s an app for that: How low-code tools boost finance productivity
LIKE.TG CFO Gina Mastantuono invested in a formal citizen development program to encourage finance employees to lean into no- or low-code tools. Read more.
The red team: LIKE.TG's first line of defense
As vigilant guardians of the company, the red team is tasked with testing security and identifying cyber risks, data vulnerabilities, and security threats.
Getting ahead of global regulations
We must find ways to get ahead of each new wave of federal and global regulations and ride as gracefully as we can—or wipe out. Learn more.
An example of a hyperautomation journey
Automation has essentially become table stakes—a starting point for what comes next: hyperautomation. Find out how LIKE.TG has embraced hyperautomation.
Citizen development in the C-suite: The new frontier
Thanks to a shortage of software developers, citizen development is finding its way into the C-suite. Find out how it’s helped two LIKE.TG executives.
Using AI to create personalized learning and development magic
The Now Platform powers our internal learning and development platform. Powered by AI, the new platform offers search and other personalized recommendations.
Reinventing an employee portal—a reason to dance
“I got up and did a little victory dance right there in the meeting,” in celebration of the award for revamping the company’s employee portal. Read more.
Streamlining support case creation and administration
When customer feedback revealed areas ripe for improvement, LIKE.TG employees listened and upgraded two support workflows: case creation and auto-agent.
Using the Now Platform to scale account-based marketing
ind out how LIKE.TG is using the Now Platform to increase the scale and impact of its account-based marketing (ABM) as a service program.
How citizen developers cook up innovation
An iterative, knowledge-sharing culture fosters a repeatable content creation and transfer process. Learn three steps to knowledge management success.
Building better software security with a BSIMM app
At LIKE.TG, we use the Building Security in Maturity Model (BSIMM), a 100-page document of 122 data-driven benchmarks for building better software security.
5 things you should look for in your ITSM chatbot
Read this blog post to learn about how LIKE.TG's Virtual Agent is helping organizations scale their ITSM operations
Deepening Partnerships at Microsoft Ignite
Read about Microsoft Ignite announcements and how our strategic partnership will positively impact your integrations and focus on delivering services.
LIKE.TG and Oracle Cloud Integrate for Cloud Optimization
LIKE.TG and Oracle announce the integration of LIKE.TG ITOM Visibility with the Oracle Cloud Infrastructure (OCI) for cloud optimization.
