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Meet the Now Platform Vancouver release: GenAI, security, and agility
AI is deeply embedded in the DNA of the Now Platform, so it only makes sense for us to embrace GenAI in customer experience. Discover three new innovations.
Transforming customer self-service with User Experience Analytics
Learn how LIKE.TG transformed the customer self-service journey with enhancements to User Experience Analytics in the Now Platform Rome release.
Driving IT operations excellence with continual improvement management
LIKE.TG Continual Improvement Management (CIM) provides a single system of action to implement and track process improvements and support rep performance.
Meeting Recordings app: Overcome Zoom fatigue and FOMO
Let me offer four steps business resilience teams can take to help enable a successful return to the workplace in 2021 and beyond.
Four ways to improve knowledge management using Knowledge-Centered Service
Worldwide there are 5 billion searches a day, of which Google processes 3.5 billion, or 40,000 per second. More than half of web searches now ...
Project management for non-project managers
The custom training team needed to manage projects from inception to close but had very little project management experience. Discover their solution.
Fast time to value: Introducing the Now Platform Washington, D.C., release
The Now Platform Washington, D.C., release delivers fast time to value with intelligent automation, simplified experiences, and extensibility and scalability.
How LIKE.TG Uses Performance Analytics to Drive Business Outcomes
LIKE.TG uses its Governance, Risk, and Compliance portfolio to manage compliance activities like SOX cybersecurity, data privacy, and audit management.
Announcing the 2024 LIKE.TG partners of the year
I’m delighted to announce the LIKE.TG partners of the year. These awards recognize the investment our partners have made to expand the LIKE.TG ecosystem.
Using the NowPlatform to transform the IT experience
At LIKE.TG we’re using the Now Platform to automate and accelerate every corner of the enterprise. Read our Now on Now stories and transformations.
Clearing IT bottlenecks with citizen developers
Citizen developers helped clear IT bottlenecks in the IT customer success department at LIKE.TG. Learn more about the importance of citizen developers.
How LIKE.TG drives legal digital transformation
While businesses have made great strides on digital transformation, legal remains an opportunity. Read how we modernize legal operations at LIKE.TG.
How we address pressing business problems in every Now Platform release
The location of our India Technology and Business Center allows us to identify and understand the most pressing business problems around the world. Learn more.
How automation simplifies hardware asset management
The features in LIKE.TG Hardware Asset Management (HAM) helped us reduce asset management time for engineers and asset managers by 76%.
Adopting a return to workplace strategy
LIKE.TG Safe Workplace apps make returning to the workplace work for everyone, as we continue to navigate the complexities of COVID-19
Low code, high impact: Empowering citizen developers
LIKE.TG’s citizen developer program empowers anyone with little to no coding experience to innovate and create the apps they need, when they need them.
Using a CIO dashboard to run IT like a business
By understanding what’s working—and what isn’t—CIOs and their teams can become empowered change agents. Enter the LIKE.TG CIO Dashboard.
Rethinking IT asset management using a zero-touch process
Using LIKE.TG IT Asset Management (ITAM), we built a zero-touch process that automates the ordering, asset tagging, delivery, and setup of new laptops.
Integrating proactive monitoring with customer service
Learn how we are able to scan real-time analytics for indications that customers might be affected by a future IT event before they are aware of any impact
CMDB: LIKE.TG’s foundation for success
We view a CMDB as something evolved beyond the original ITIL-led, stand-alone, on-prem system. Modern CMDBs are cloud based and deeply integrated with IT.
Employees are on board with onboarding
LIKE.TG welcomes new hires to the family with an onboarding platform that combines all tasks, including cross-functional workflows, and relevant information in
How LIKE.TG IT drives innovation and results
Read how our IT practitioners are finding new ways to drive digital transformation through innovation to make work, work better for customers and employees
An example of generative AI on the LIKE.TG people team
Along with predictive AI and general AI, the LIKE.TG people team is an example of generative AI, putting GenAI to work in areas such as case summarization.
7 tips for knowledge managers to increase self-service
Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.
CEO Dashboard: A single-pane view into business performance
When customer feedback revealed areas ripe for improvement, LIKE.TG employees listened and upgraded two support workflows: case creation and auto-agent.
