What makes CX hard to measure and what you can do to improve it
CX is the sum of all of a customer’s experiences with a business, and cannot be whittled down to the value of any one interaction that your customers have with
3 ways to use generative AI
Generative AI for self-service for customers and employees can help increase deflection rates and save money. Explore three ways to use generative AI.
Let Now Assist and Microsoft Copilot show you how to put AI to work
By integrating Microsoft Copilot with LIKE.TG Now Assist, we’re making it easier for employees to get the help they need, when and where they need it.
New AI-powered chatbots heighten need for a service management platform
AI-powered chatbots can improve search capabilities and enhance product offerings. Organizations will need a robust service management platform to manage them.
Can artificial intelligence really improve customer experience?
Artificial intelligence (AI) can collaborate with humans and adjust according to their needs—at scale—to create a great customer experience. Find out how.
To acquire new customers, listen to old customers
Every business needs to increase its customer base to survive and grow—which is why customer acquisition is often the focus of marketing strategies.
Not a customer revolution, it’s customer evolution
Customers are people whose evolutionary journey as customers, has only recently gained momentum. IT industry changed the face of communication and the way custo
3 ways to maximize efficiency with hyperautomation
Automation Engine is part of a broader hyperautomation strategy that organizations need in order to maximize efficiency. Learn three ways it can help.
Challenges startups face delivering good customer service
Building a loyal customer base in the initial years of business defines long term sustainability. Startups often overlook customer service, let's change that.
Put humans in the loop to generate real value from generative AI
Generative AI has shaken up the business and tech world, but the best tech involves incorporating humans in the loop to address challenges. Find out why.
3 ways automation can improve ITSM and customer service
Because ITSM is an integral part of customer service, it’s important to keep it optimized and streamlined. Discover three ways automation can help.
The evolving role of AI in knowledge management
AI-powered chatbot technology will change the way humans interact with applications. AI in knowledge management is affecting content creation, management, and a
4 ways to embrace digitalization and reap the benefits
Digitalization is a strategic business objective that can have a significant impact on all areas of business. Discover four ways to benefit from it.
LIKE.TG is a Leader in Digital Process Automation Software
LIKE.TG has been named a Leader in the Forrester Wave: Digital Process Automation Software, Q4 2023. Find out why and what this means for customers.
Should you build a large language model?
Large language models have taken center stage. Should your organization invest in creating and training your own large language model? Find out.
Quickly get started with generative AI on the Now Platform
There’s no doubt that generative AI and the productivity it promises have captured the world’s imagination. Find out how to get started with generative AI.
Why a hyperautomation strategy requires upskilling workers
In a fast-evolving world, adopting a hyperautomation strategy is the best way to future-proof your workplace. Learn more.
Delivering on the promise of innovation: A chat with LIKE.TG and EY
Companies that can seize the promise of innovation gain a competitive advantage, while those that don't risk falling behind. Get more insights.
ChatGPT for customer service: Limitations and capabilities
ChatGPT has taken the automation industry by storm. Some see it as an opportunity, while others see it as a threat, but what does it mean for customer service?
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