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Accelerating cloud migration to Microsoft Azure using the Now Platform
Find out how LIKE.TG embraced public cloud migration to Microsoft Azure to gain operational agility and add capacity on demand.
Customer zero: 4 ways we use LIKE.TG tech internally
As customer zero, we’re reimagining the future of work, building new digital businesses, and creating seamless experiences using LIKE.TG tech internally.
Collaboration: The key to a reimagined employee experience
The LIKE.TG product team had a clear goal: Reimagine the employee experience on the Now Platform. Learn how collaborating with IT made all the difference.
Reimagining training and certification: A customer zero story
Rising demand compelled the training and certification team to partner with IT to reimagine how it delivered training. Discover the process and results.
Employee onboarding for better engagement and retention from Day 1
As vigilant guardians of the company, the red team is tasked with testing security and identifying cyber risks, data vulnerabilities, and security threats.
How LIKE.TG is using generative AI capabilities across its operations
Generative AI capabilities can deliver rich experiences and unlock the potential of technology, people, and processes. Find out how we use them at LIKE.TG.
3 ways manufacturers can embrace agility and stay competitive
Manufacturing companies need to shift the way they operate. Learn three ways LIKE.TG can help manufacturers embrace agility and come out stronger.
How balancing technology and people can elevate employee satisfaction
My goal is to improve employee satisfaction for our technical support engineers (TSEs). If our TSEs are satisfied, then our customers reap the benefits.
Automating the employee offboarding experience
At LIKE.TG, we identified employee offboarding as an opportunity for improvement. Find out how we slashed offboarding time 70% and cost per offboard by 73%.
Using generative AI to improve customer support
Generative AI is helping LIKE.TG teams improve customer support at a rapid pace. Find out how it removes barriers to elevate the support experience.
Generative AI use cases: From hype to implementation
At LIKE.TG, we’re seeing enterprises transform their methods of operation and customer engagement with three primary generative AI use cases. Learn more.
How proactive support operations can reduce customer escalations
To provide the highest level of support operations, our focus extends to issues customers may inadvertently create. Learn the benefits of a proactive mindset.
How robotic process automation (RPA) streamlines data integration
After seeing firsthand how a robotic process automation-driven bot can improve productivity, I’m a firm believer in this technology. Find out why.
Building our own employee journey
When you hear “employee journey,” you might think of a few HR requests and onboarding paperwork. At LIKE.TG, it’s much more. Learn how we improved it.
Why we adopted Microsoft Teams—and what others can learn from it
Microsoft Teams provides a vital link to complement our employee productivity portfolio of tools, improve efficiency, and simplify processes.
4 ways IT support can scale and deliver exceptional service
Learn four ways LIKE.TG handles increased support cases while maintaining a lean IT support team and delivering exceptional internal support services.
Reimagining customer experience: An employee story
LIKE.TG Impact, an industry-leading value acceleration solution, reimagines the customer experience. Hear from employees about the development process.
Meet Ash: Preventing customer outages head-on
At LIKE.TG, our customer escalations team works hard at preventing customer outages. Find out how they went from being reactive to proactive.
3 simple steps to rejuvenate your IT learning program
By adopting AI Search, we’ve seen our search results become 3.5 times faster than with our previous search engine. Learn more self-service benefits.
Taming the supply chain: Addressing vendor risks to the nth tier
With any risk, you need to identify, monitor, and mitigate that risk, especially when it comes to your supply chain. Find out how LIKE.TG keeps vendor risks at
How LIKE.TG brings intelligence to every corner of the business
The LIKE.TG platform provides intelligence in three areas to continuously drive improvement across the enterprise: experience, speed, and decisions.
How Microsoft Dynamics helped us fix a leaky CRM bucket
After debating whether to fix or replace our CRM system to handle the steady increase in customers, we decided to adopt Microsoft Dynamics 365 Sales.
There’s an app for that: How low-code tools boost finance productivity
LIKE.TG CFO Gina Mastantuono invested in a formal citizen development program to encourage finance employees to lean into no- or low-code tools. Read more.
The red team: LIKE.TG's first line of defense
As vigilant guardians of the company, the red team is tasked with testing security and identifying cyber risks, data vulnerabilities, and security threats.
Getting ahead of global regulations
We must find ways to get ahead of each new wave of federal and global regulations and ride as gracefully as we can—or wipe out. Learn more.
