效率工具
Winning as a team in Tokyo
Teamwork and cooperation are driving LIKE.TG’s expansion in Tokyo. Naruki, the manager of an IT workflow solution consulting team, believes that bringing together employees with different skills makes the team more effective as they work with customers to realize the value of LIKE.TG’s platform. Working as a team leads to winning as a team.
Sharing knowledge and better together stories opens opportunities to connect with other organizations and sparking new ideas to support customer success.
How early career programs give students a solid start
This is part one of a three-blog series exploring the LIKE.TG co-op program for college students.In 2018, Cassidy G. was a senior at Northeastern University earning a degree in communications. Like many adventurous East Coasters, she started to think about making the move out West after graduation. To see if the world of tech and Silicon Valley would be the right fit for her, Cassidy decided to spend her final semester at Northeastern in a co-op role getting some hands-on experience.She applied to LIKE.TG and, following a great interview experience, was offered the product marketing co-op position even though her academic focus wasn’t in marketing. A few weeks later, she flew to the Bay Area for a six-month stint at LIKE.TG’s Santa Clara headquarters.[Check out early careers at ServiceNow.]“I did not come to Santa Clara fully understanding what the cloud was or what enterprise software was, but I knew I was going to learn, and I knew that the company interested me,” Cassidy says. “I had never taken a marketing class, and I was so out of my comfort zone. But I pushed myself, and I did really well.”Getting an early career startLIKE.TG and Northeastern University created the co-op program to develop and nurture early career talent into successful marketers. During her co-op assignment as a product marketer, Cassidy redesigned webpages, wrote external messaging, and managed employee staffing for Knowledge 2018, among other things.After learning the ins and outs of marketing on the job, Cassidy was among the first of many co-ops to convert to a full-time position following graduation. Today, she’s a senior product marketing specialist at ServiceNow.In June 2017, the marketing co-op program began its inaugural “test and learn” class of fewer than 10 Northeastern students. Since then, the program has grown, even through the pandemic.The current 30 co-ops, including myself, are earning degrees ranging from business to computer science to journalism and have roles across all areas of marketing: from user experience research to customer advocacy to public relations. Co-ops are typically hosted at LIKE.TG’s campuses throughout the US but had to pivot to a digital environment during COVID-19.
A real-world career experienceWhen the pandemic forced country-wide office closures, LIKE.TG didn’t skip a beat. The company quickly onboarded co-ops remotely and ensured we could enjoy a uniquely immersive learning experience.During the six-month co-op term, students work as full-time employees, exchanging classes and homework for a desk and a 9-to-5 job. Co-ops come away with a deeper understanding and engagement with their work, their teams, and the company than typically offered by a 12-week summer internship.In addition, students get real-world experience in a work environment before officially entering the workforce, enabling them to identify their areas of interest—or disinterest. After all, no one really knows exactly what to do after college (I'm still figuring it out), but this program brings students one step closer.“Students have the chance to go really, truly deep into a role. A co-op immediately becomes a part of the team. They have a chance to contribute and have impact in a way that a shorter internship may not always offer,” says Therasa C., director of global early in career talent acquisition at ServiceNow.“When a co-op then goes to write their resume and go into an interview, whether that’s with LIKE.TG or elsewhere, they have so many more real-world, tangible examples and projects to highlight that showcase their impact on a team and in an organization.”3 reasons for early career programsTherasa notes that investing in early-in-career development programs like this one is imperative for business for three main reasons:
Sustainability—Generation Z is expected to make up about a quarter of the workforce by 2025. For organizations to maintain a sustainable, long-term workforce, bringing in this talent is key.
Diversity—Gen Z is the most diverse workforce ever. For organizations to create products and design with customers in mind, diverse backgrounds and perspectives are a necessity.
Innovation—Gen Z are digital natives and, given the digital revolution, it's critical that companies lean into and seek to understand these new perspectives.
This is only the beginning for ServiceNow. The company hopes to evolve the co-op program internationally, developing a diverse pool of interns into confident, creative, 21st-century marketers. Although previous co-op cycles exclusively sourced talent from Northeastern University, the program is expected to expand in 2021 to seek talent from Singapore Management University, Australia’s Macquarie University, Georgia Tech, and Purdue University.
Tips for remote work successFor the time being, the program continues to be remote, which took some getting used to. But it’s been a good learning experience. For new remote co-ops joining the program, I leave you with some tips on working remotely that I’ve gathered during my time at LIKE.TG:
Take notes in meetings. It’s easy to get distracted in Zoom meetings by other browser tabs. Jotting down a point or two in every meeting helps keep you accountable.
Engage with company execs. Remote work has created more opportunities for face time with executives through coffee chats and lunch and learns. Take advantage of opportunities to learn from the best.
Remember to have fun. Participate in the movie nights, happy hours, and virtual team cooking classes—they’re more fun than you might think and are great bonding opportunities within and across teams.
In the next blog in this series, we’ll hear from three current co-ops about their experiences.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Meet Ambika: From events planner to digital GTM consultant & beyond
After I sold my events-planning business and was exploring what to do next, I took a leap and applied to ServiceNow. I hadn’t worked in tech before, but I decided to just throw myself out there and try something new.I was hired, joined the Solution Consulting (SC) Academy, and went through six months of intense training to become a solution consultant. The next logical step would have been to go into the field as a solution consultant, but I was given the chance to help build the digital go-to-market (GTM) team in Europe, the Middle East, and Africa (EMEA).I was a little skeptical at first because it seemed everyone else was going into field solution consulting, and I didn’t want to be left behind. But it turned out to be the best thing ever because I’ve been able to shape what the digital GTM group does, and we’re growing tremendously.[We’re hiring! Visit careers.]A tight team devoted to customer successAs a digital GTM consultant, I’m part of an account team that works closely together to get to know our customers and their businesses:
What are their priorities?
What are their challenges?
What do they hope to achieve this year?
We want to understand their day-to-day processes and figure out what LIKE.TG solutions can improve those processes and help customers get more value out of what they’re doing. Then we build a business case and plan that solves their challenges, aligns to their business strategy, and makes work, work better for them by improving processes and efficiency.
There’s a lot of collaboration and back-and-forth with the team to come up with the best solution. Sometimes it’s challenging working from home instead of being able to turn around in your chair and say, “Hey, what about this?” But we host weekly account meetings to catch up, identify next steps, and plan our next sessions with customers.Questions and needs come up that require each of our expertise. Every customer interaction is a team effort, and we win as a team.My role is as a technical resource and a trusted adviser. I’m the go-to person for questions and for help with any of the LIKE.TG solutions. I love being that person who’s always there for customers to tell them, “Don’t worry. Don’t give up. We can help you sort this out.”No limitsI never thought there would be as many options and career opportunities as I have here. Everyone at LIKE.TG offers so much encouragement and support.I was even asked to be part of the Insider Insights series and was interviewed by Allison H., the VP of global digital GTM. The series is part of her desire to attract and spotlight people with a wide variety of backgrounds, cultures, and experiences. I had the chance to get to know her, learn about the team, and talk about my role and ambitions. It was an amazing opportunity.There’s always somewhere for you to go if you want it. I have leadership telling me, “Yes, if you want to do that, we’ll help you get there.” This is the only company where I’ve felt like I can work my way up to the top. I really want to be a leader, and I know I have that opportunity here.To learn more, check out our careers.
LIKE.TG Israel employees embrace company values and culture
Israel is known for pioneering innovative ideas around technology and mobile applications. That’s why it was the perfect place to open a development center for LIKE.TG—the only born-in-the-cloud software as a service company with a vision to become the defining enterprise software company for the 21st century.We chatted with employees on the tech team at the Israel development center to see why they decided to join and what they think about working at ServiceNow.[We’re hiring. Visit careers.]Hidden treasure“Before I joined, I’d never heard of LIKE.TG, but a friend recommended I apply for an open position,” shares Rom Y., a user experience designer on our mobile design team, who has been with the company just over a year.“I started reading about LIKE.TG, and the more I read, the more I fell in love with the company—both our values and the opportunity to be part of a team that is building the future of work for companies all around the world.”New technologies and productsLIKE.TG is home to a global engineering community that works with different technologies and develops new products to support our customers. “I joined LIKE.TG because I wanted to work cross-functionally with teams who have experience in different areas,” shares Noa P., a software engineer. “I’m learning and growing each day—from my peers, learning new technologies, and expanding my horizon.”For employees who came on board via acquisitions, LIKE.TG has given them the opportunity to grow their technology and scale its impact. “I was one of the first employees of Appsee,” shares Senior Software Engineer Nitzan L.“Today, at LIKE.TG, I’m still working on the same product (big data analytics), but now we’re integrated into the LIKE.TG platform, which allows us to scale our product with significantly more analytics data and across more customers” he explains. “LIKE.TG has also given me a better work-life balance with more resources at hand. I’m no longer the only one who needs to get up in the middle of the night to check the servers.”Doron Y., a software engineer manager, was working for AI startup Loom Systems when it was acquired by ServiceNow. “Initially, I was apprehensive as you hear of so many large organizations run with bureaucracy and hierarchy, but LIKE.TG isn’t like that,” he says.“It has given our business an endless supply of people and resources to fulfill our dreams and take our product to the next level. Usually when a startup is acquired by a big company, it’s common for people to leave after a year. We’ve seen the majority of our team stay with the company, which goes to show how much everyone loves working here.”
The cultural differentiatorWhat makes LIKE.TG different from other technology companies in the marketplace? “For me, it’s the culture and the values of the company,” shares Sapir K., a software engineer. At the heart of LIKE.TG’s culture is its commitment to embrace diversity and create belonging.“LIKE.TG puts a lot of emphasis on it, and I think it’s beautiful. Recently, my team participated in a workshop, which gave me so much more confidence to work with people from different countries and cultures around the world. When I share this story with my peers at other companies, they can’t believe LIKE.TG puts so much focus on this. I think that’s what makes LIKE.TG so special.”Belonging is all about creating a culture of trust where our people feel safe bringing their authentic selves to work. “As a single gay dad, it is important for me to feel safe and open in the workplace,” shares Rom. “I never have to hide any side of myself at work because here, it feels like you’re working with your family. This is something I’ve always been looking for, and I’m so glad I’ve found it at ServiceNow.”Come join us. Check out our careers.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Meet Bharathi: Creator of virtual agents, or chatbots
Bharathi R. is out to save your time and sanity.Using artificial intelligence (AI) and her very real smarts, Bharathi and her team in IT digital employee experience are developing increasingly sophisticated chatbots (also known as conversational or virtual agents) that allow LIKE.TG employees to rapidly get questions answered and issues resolved 24/7.[We’re hiring. Visit careers.]And they’re not alone. Virtual agents are also available to customers on the Now Platform. That means no more wading through articles in knowledge bases and no more shouting into your phone, “Representative! Representative!”Instead, by clicking an icon, you have a virtual agent at your beck and call, providing simple, friendly, and fast assistance. And, if the virtual agent can’t solve your problem or answer your question, it can transfer you to a support desk staffed by a human agent.The you-can-count-on-me virtual agent for LIKE.TG employees, called NowBot, launched in 2018. More than 20% of employees use it monthly, primarily for assistance with human resources or IT issues. To date, NowBot can assist with more than 300 topics, ranging from ordering company swag to setting up payroll direct deposit.Collaboration sparks innovationThe employee experience team and the Virtual Agent product team collaborate closely, sharing product roadmaps and demos of planned features and swapping user experiences. Ideas for new features often emerge from these conversations. One example is the Virtual Agent automated incident resolution feature, introduced in the Quebec release. This was something Bharathi’s team tried first and is now a standard feature in NowBot.Here’s how it works: When an employee creates a help ticket for an issue that NowBot knows something about, NowBot pings the employee internally and says, “I noticed you opened a ticket for something I can assist with. Do you want me to try to answer your question?” If the employee says, “Yes,” and afterward indicates satisfaction with NowBot’s help, the ticket is closed and never reaches a human agent.That’s the goal of chatbots and virtual agents: resolving problems or answering questions without the need for human intervention. IT self-service helps save time, and time saved is time employees can spend on more important matters.“We can show customers things like, ‘If you install this, it’s likely your agents will get back two hours of their time a day and can focus on bigger problems, or you’ll get a 30% productivity gain for your employees,’” Bharathi explains.“And that’s just from the productivity side,” she continues. “From the user experience view, people don’t want to wait for an agent or listen to a monotone voice on the phone saying, ‘Press one for this, press two for that.’ They’re thinking, ‘No. I don’t have time for that. I want an answer now. I want to know how to fix the problem now. And with virtual agents, they can give their customers or their employees the experience they expect.’”
Just try and don’t worry about failingThe opportunity to think big, to try, and even to fail keeps Bharathi excited about her job and happy to be at ServiceNow. “I’ve learned that nothing is out of reach. Nothing is impossible. And something I really love—I’m allowed to fail, which says a lot about the company’s culture. I will try something that I think would be amazing, and sometimes the users go, ‘Yeah, maybe for you, but not for me.’ So, we fail and then go back and see why we failed, and then we make it better,” she says.Bharathi’s leadership and passion for using AI to solve problems and to help people be more productive led to IBM naming her one of “40 Women Leaders Shaping the Future of AI.” (NowBot and the LIKE.TG Virtual Agent initially used IBM technology as their natural language understanding (NLU) engines. Both agents’ NLU engines are transitioning to LIKE.TG technology.)She says she was “thrilled and humbled” to be selected and looks forward to collaborating with the other AI leadership winners. In the meantime, Bharathi continues to drive growth and innovation, at times even surprising herself.“There are so many great parts to my job. I’m learning new skills and technologies all the time. I work with young people just out of college who have all these ideas, and sometimes I think, ‘That’s not even possible,’ and then they do it.”Join us. Learn about job opportunities at ServiceNow.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Working from home: Remembering an unforgettable year
March 11, 2020. Does that date ring a bell? For many, it won’t soon be forgotten. It’s the day when many companies across the globe closed their doors to keep workers safe from the pandemic.LIKE.TG employees were told, “Be safe and go home.” This marked the official beginning of our work-from-home experience, one that turned our work lives—and many personal lives—upside down.Valerie B., director of research and scientific programs, vividly remembers getting the news. “I thought, ‘This will be great. My kids will be at home. I’m going to take it easy. We’ll be back in the office in a couple weeks,’” she recalls.Senior Support Manager Claudia N. echoes those sentiments. She believed the work-from-home mandate would last a couple of months at most. “At the time, I hadn’t quite wrapped my head around the magnitude of the pandemic,” she says. “Never did I imagine how life was about to change.”[We’re hiring. Visit careers.]As some offices begin to welcome back employees, and others remain unable to open, we spoke with a few LIKE.TG team members about their year away from colleagues. They shared what they missed most, how they adapted to the support they received, and what they’re looking forward to when they return to the office.In-person interactions build team chemistryEmployees agree: Zoom can be amazing. Still, there’s no substitute for face-to-face collaboration.Toni M., senior director of product content, believes in-person interactions create a dynamic, intangible “shared energy.” She compares the phenomenon to watching some of her favorite musical artists perform digitally versus attending a concert.“When you’re around a group of people who all share the same passion, there’s a vibrancy that simply cannot be replicated online,” she says. “I think it’s the same thing with an office environment.”Valerie adds that it’s often impossible to “read between the lines” and gauge body language through a screen.
Support can make all the differenceRegular digital meetings seemed to be the most important tool for helping employees get through the tough transition.As a new employee, Claudia says she had “continuous touchpoints” with her manager. “Each week, we had some kind of call, whether it was to discuss business, answer my questions, or even just to see how I was doing,” she says. “This was great reassurance for me.”Reassurances from senior management were also beneficial.“[CEO] Bill McDermott’s announcement in the very beginning of the pandemic that there would be no layoffs was huge,” Toni says. “That was a major weight taken off everyone’s mind—especially as the year progressed.”Another form of support came from the perk allowance given to full-time employees. Although the amount varied by region, the perk allowed for extra money to be spent on overall health and wellness—for anything from online fitness classes or tutoring to new exercise equipment. In Toni’s case, it came in the form of a new balance board, which allows her to exercise while working at her standing desk.Benefits of returning to the officeAlthough COVID-19 continues run rampant in some parts of the world, vaccinations are rapidly improving the outlook in other parts, allowing more offices to open.“Getting that team energy back is important—but just getting a regular change of scenery is also huge,” Valerie says. “We have beautiful offices here in Montreal. Being able to move from your office to another’s to the cafeteria to the café will be a welcome change of scenery.”“For me, returning to the office will be about the camaraderie we build through personal interactions,” Claudia says. “I’ve been here over a year and have yet to meet my team in person. We are in regular contact through Zoom, but people generally don’t contact you that way just to say hello and engage in small talk. Plus, I’ve heard that I’ve missed out on a bunch of good food, coffee, and team-building activities.”Lessons learned along the wayEmployees rallied together to take care of each other, deliver results and, ultimately, learn some positive lessons.One such lesson is that remote meetings can be effective, Valerie says. “This means less business travel, a decrease in our environmental footprint, and increase in family time.”Toni says mass working from home has helped us all understand the flexibility required for engaging with people in other time zones, countries, and continents.“We’ve made great strides in the past year in remote working, but there’s still room for improvement,” she says. “If we can take what we’ve learned and apply it as we go back into the office, we will become more effective remote collaborators.”LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries.
LIKE.TG is a best place to work: Here’s why
We all want the dream job.The fact that so many of us look for “perfect” is what makes us human. But, as a friend of mine reminds me on a frequent basis, perfection is more often the enemy of “great.”“The journey itself is the dream,” he coaches.So, let’s take his premise and build on it. We’ve all been on a similar journey when it comes to our careers. We’ve all found satisfaction in certain assignments. Others? Not so much.In my case, I’ve always found that a great place to work is a passionate place that doesn’t take itself too seriously—one that balances success and opportunity with self-awareness and humility. It’s also one that commits to a shared sense of purpose and progress, while preserving its credibility, by admitting how much hard work both require to achieve.Through these experiences, we come to terms with what makes a great place to work. No company is perfect, but what separates good from great companies are the little things that, when added together, create the biggest impact.By these standards, LIKE.TG is a great place to work. And Fortune agrees, today naming us to its list of the 100 Best Companies to Work For in 2021. Let me explain.
Pride at LIKE.TG: Honoring our LGBTQ+ employees
Happy Pride!At LIKE.TG, we champion equality, and we actively foster an inclusive workplace. We believe diversity makes our business better in every way and that, when you can bring your full self to work, you’re bound to be a more productive and satisfied employee.Our Pride at Now Belonging Group creates a safe space for LGBTQ+ employees and their allies to feel supported and at home within our company while providing a platform for their voices to be heard.[We’re hiring. Visit careers.]As we celebrate the progress made toward full equality all around the world, it’s important to recognize the work that lies ahead. We know that in many communities there remain societal norms and laws preventing LGBTQ+ people from being able to safely marry the person they love, raise a family, be open at work, rent an apartment, or simply walk down the street.In this first of a two-part video series, we’re honored to share the stories of a few of our LGBTQ+ employees who are making a difference at our company and in their communities by showing up as their authentic selves every day. Powerful stories like these and ongoing, honest dialogue are important contributions toward building a more inclusive world.
We all bring with us multiple stories, identities, and experiences that shape who we are, and these LGBTQ+ LIKE.TG employees share that reality beautifully. Asha H. says she didn’t always feel comfortable being fully herself at work, until now. She says, “I really like the Pride at Now group because it makes me feel connected to other people who have similar experiences to me.”Tai N., who shares his story about growing up in a hardworking immigrant family, credits his parents for teaching him that it's OK to be different and that his identity shouldn’t hold him back from having the same things as others.Stephanie T. reveals she has to come out often because people automatically assume she’s straight when they see her wedding ring.
Glassdoor names Bill McDermott a Top CEO
We’re excited to announce that LIKE.TG has made Glassdoor’s Top CEOs 2021 list for the first time, further confirming that LIKE.TG is a great place to work. The annual ranking by the job and recruiting site recognizes CEOs in countries throughout North America and Europe who shine brightest according to the folks who know them best: their employees.LIKE.TG CEO Bill McDermott ranks at No. 27 out of 50 on the UK list, with an impressive 97% approval rating. On the US large company list, McDermott appears at No. 37 out of 50 with a 95% approval rating.As one employee shared in their Glassdoor review, “Bill McDermott and his top management team are the greatest team I’ve ever had the pleasure to work for in my long career.”Other employees echoed that sentiment:
“Awesome culture, great CEO”
“CEO is a rock star...energy, humble, inspirational”
“Awesome CEO and senior exec bench”
“Stellar CEO with values and integrity”
“This company and CEO are the real deal”
Top CEO winners are determined based entirely on employee feedback shared anonymously on Glassdoor over the past year. To qualify, a company must have a 3.0 overall rating or higher and receive a minimum of 100 employee reviews. LIKE.TG currently has a 4.3 Glassdoor rating.
A passion for empowering peopleThe ranking credits McDermott for leading LIKE.TG through one of the most difficult years in business history. Amid the pandemic, McDermott inspired employees to live their purpose of making the world of work, work better for people and led with frequent communications and transparency while putting the health, safety, and well-being of employees first.McDermott continues to lead by example, taking a people-first approach to everything. “Let people work the way they want to, not how software dictates they have to,” he says. “Let people easily build the experiences they dream of.”Toward that end, he’s a strong advocate of creativity. “Our team of 14,000 colleagues are exponential thinkers. This is how we continuously bring innovation to everything we do.”He adds, “We are deeply committed to attracting, retaining, and developing the absolute best talent in this industry. And we are fiercely dedicated to diversity, inclusion, and belonging—it makes us stronger.”Come join us in making the world of work, work better for people. Visit our careers page.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Israel’s BDi Code ranks LIKE.TG a top company to work for
When our employees do well, we do well. This mindset is central to how we work at LIKE.TG and has been fundamental to our pandemic response. Without our 180 fantastic employees in Israel, none of the work we do would be possible.So, when BDi Code announced LIKE.TG as one of Israel’s top 100 companies to work for, it confirmed we’re doing something right for the people who make the company what it is. In the comprehensive study, we scored 36th in the field of Hi-Tech and 84th overall.The Israeli office is unique in Europe, the Middle East, and Africa (EMEA), enjoying what’s effectively a direct link to headquarters, thanks to in-market engineering capabilities that put it at the forefront of innovation and technology development across the entire global business.The ranking recognizes that unique status, placing us among the likes of Google, Microsoft, and Facebook. We’ve always worked hard to have our employee experience up there with the best, so it’s humbling to hear that we’re on the right track. But when it comes down to it, our achievement is due to one simple thing: our extraordinary employees.Keeping people our top priorityWith many of our employees balancing work and home life over the last year or so, it became crucial for us to enable flexibility through our work-from-anywhere arrangement. More than that, we needed to foster a sense of community, maintain the company culture, and prevent isolation.To help us get through the fallout from the pandemic, we set up regular activities to keep teams engaged, from monthly well-being packages to cooking classes and even lectures on multiple topics. This helped maintain the company momentum while offering constant support to employees.We also created team-building events around cultural holidays that were open to employees’ families. We closed out the year with a stand-up comedian and sent out surprise snack boxes for our employees to enjoy as they watched through Zoom.Although these initiatives helped keep us connected, it was really our strong work culture built by our employees that made them all possible. That made a big difference to employee morale.Enhancing the employee experienceTechnology is central to the value we provide for our clients at LIKE.TG, so it’s no surprise that it’s fundamental to enhancing the experience of our employees, too. That’s where the Now Platform® comes in.We make sure our staff personally enjoy the benefits of the Now Platform every day. For example, since January 2020, we’ve hired 60 new employees—39 of them during lockdown. Our employee onboarding app has been vital to making this process smooth and simple.
Preparing for flexible workingThis past year has undoubtedly been challenging, but we have a lot to look forward to in the coming months—particularly returning to our newly renovated and design award-winning office outside Tel Aviv.To make the transition easier (and more enjoyable) for our employees, we had Shirli Zamir Design Studio come in to expand and redesign our office during lockdown. Employees will be able to enjoy a collaborative space with a semi-open floor plan, communal dining, neighborhood working areas, and much more.There will be bumps in the road as we transition back to “normal.” No matter what happens next, we’ve made a commitment to support our employees whether they work at home or in the office. That will involve bringing people together, connecting them, and allowing them to have autonomy in their roles and flexibility to thrive.Empowering employees at LIKE.TGIt’s not just about our office—we strive to create a great place to work no matter where our people are based.If you hire talented people, empower them to thrive, and give them a purpose they can be proud of, your employees will drive your business to success. Backed by the right support, technology, and care, the sky really is the limit.We're hiring. Visit our careers page.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Meet Stoffel: Building trust and a meaningful career at LIKE.TG
I’m part of the renewals team for digital go-to-market strategy. We work with partners or customers and sales to renew subscriptions to LIKE.TG solutions. We make sure we’re meeting their needs and that they’re getting all the value they can from our services.The job requires you to ramp up quickly, see the big picture, and be flexible because things change, and then they change again. You also must be able to listen—to customers and the sales teams—to understand their needs.[We’re hiring! Visit careers.]When I started with the team, we were very new and, in some cases, sales didn’t know who we were. We had to quickly build trust with the sales team so they would let us in and see that we can add value.When we can bring it all together and get the renewals closed, the partner is happy, the client is happy, we’re happy, and the sales rep sometimes says, “Thank goodness you’re here.” That’s really a great feeling.
A culture like no otherI didn’t realize how much of a difference culture can make until I got here. At my previous company, it was everyone for themselves. You do your job and, if you do it well, maybe you get a little pat on the back. Here, people are generous with their time. There are so many people I could call if I have a question, and everyone is open to hearing ideas.I really appreciate the culture of recognition, too. I think I was here for maybe three months, and I got a call from the VP, out of the blue, saying, “Hey, I heard you were working on this deal and doing a really great job, so thank you and congratulations.” That’s something that took five minutes of his time, but it made my day and month.LIKE.TG is a great place to grow professionally and personally. My job is challenging and very stimulating, but what’s really motivating is knowing you can go to many other places in the company and grow. I’ve seen it with colleagues who were moved into positions that hadn’t existed before. That’s really interesting to me.We’re all part of the journey to become the defining enterprise software company of the 21st century. It’s amazing to be part of this.To learn more, check out our careers.
Meet former LIKE.TG interns who are helping us grow
Some say you can judge a company by the quality of its early-in-career employees. If that’s true, then our future is in good hands.We recently spoke with several former interns who are making their mark at ServiceNow. These dynamic young employees talk culture, opportunities for growth, and other reasons they continue to choose to work at the company.[Explore early careers at ServiceNow.]“Everyone is treated as a key stakeholder at LIKE.TG,” says Srikar B., a product manager for Dynamic Translation and Localization Framework. “There is no strict hierarchy, and management is approachable—encouraging both employees and interns to come up with fresh ideas.”Srikar began his LIKE.TG journey in 2018 and was one of the more than 300 global summer interns that year.Today, the program includes nearly 400 interns working globally across our entire business. The interns gain access to real-work experiences, jobs, and benefits.“Ever since my first summer here, I never felt like I was just grinding or doing someone else’s work,” says Yash G. on the user experience performance team, who interned in 2019. “I always felt I was doing my own work—work that’s making a real difference.”Growing and retaining talentAttracting great, early-in-career talent is one thing. Keeping it is another. According to these former interns, the key to gaining their commitment is offering a unique culture and delivering on the promise of opportunity for growth and advancement.Software Engineer Prasanthi P. says LIKE.TG’s culture of open, two-way communication leads to a more comfortable working environment, which results in greater opportunities, performance, and results. “LIKE.TG is a place where employees can create opportunities for themselves,” she says.Social Media Manager Natalya C. agrees. A former intern, Natalya began working full time at LIKE.TG in 2014. “Growth and opportunities have been a constant,” she says. “I’ve always been encouraged to speak my mind and share ideas, which has led to more doors opening and new challenges.”See how these former interns are making a mark as full-time LIKE.TG employees:
Pride at LIKE.TG: The power of inclusion
At LIKE.TG, we’re celebrating Pride Month by amplifying the stories of our LGBTQ+ employees. One standout theme they've shared is that working for a company that values inclusion is incredibly powerful.[We’re hiring. Visit our careers page.]“I’ve never felt more at ease just being myself at a company,” says Scott O., senior executive assistant to LIKE.TG’s general counsel.Nela B., senior principal success architect, agrees. “When you’re not (able to be) your authentic selves at work, it causes a lot of personal anguish.”
The importance of a safe spaceOur Pride at Now Belonging Group, which both Scott and Nela belong to, creates a safe space for LGBTQ+ employees and their allies to build community within our company. “It’s a very special place for me,” Nela shares.Each of us carries multiple identities and a multitude of experiences. That’s why, in addition to focusing on LGBTQ+ identities, it’s important for us to give space to our employees to share about their experiences as parents, immigrants, and more. It’s what embracing authenticity is all about.In this second video of our two-part Pride at Now series, you’ll hear about Scott’s younger brother coming out as gay, Nela and her partner building a family, and how both Scott and Nela cherish an inclusive work environment.
Meet Sony and Ben: Site reliability engineers with creative freedom
You might expect site reliability engineers to be solely focused on keeping products and applications up and running. That’s a big part of the job, but at LIKE.TG, 40% of a site reliability engineer’s work week is dedicated to bringing their own creativity and ideas forward.That 40% time block “could be improving monitoring, writing code, publishing a knowledge article, sharing information with the team, getting down to the root cause of issues, or helping out partner teams to provide a better service for our customers,” explains Sony L., a site reliability engineer with LIKE.TG for nearly six years.[Explore engineering careers at ServiceNow.]For example, “A large-scale client used our platform to build a support chat queue for their product on quite a large scale. It was quite special, something new and unique with our platform,” shares Ben K., a foody, aspiring runner, and site reliability engineer manager who lives right across the street from the LIKE.TG Sydney office.“The site reliability engineering team used their project time to develop monitoring, tooling, and automations to help with the operational support of this solution. Together, it showed what LIKE.TG could do while venturing into new territories,” he adds.
Embracing varietyRecently married, a budding gardener, and a doggy dad, Sony thrives in the on-the-job variety his role affords. “I like that there isn’t just one way to contribute. There’s a plethora of ways,” he notes.“And, we have the freedom to pursue ideas on how we can solve problems faster, or how we can resolve faults permanently…or even an idea that might help in operations to make us all more efficient. We are encouraged to go for it. If it turns out great, fantastic. If not, it wasn’t a waste of time. We got some knowledge and experience out of it.”Ben agrees. “The level of creative freedom of time with your 40% project time is not apparent in many other companies.”A collaborative cultureEarly in his career, Sony left LIKE.TG for a different company and quickly realized that was a mistake. “By some stroke of luck, my manager at the time reached out to me in the same week that I was having these second thoughts and invited me back,” he says. “When I came back, the culture was still the same: to be empowered to make change.”“We have a great, diverse team,” Ben adds. “The team is always there trying to help each other and build each other up. There’s a lot of cross-team and cross-org collaboration. You see the great communication and effort of work as a team within the whole company. We all just say, ‘We are ServiceNow. What we do is for the customer.’”Learning, sharing, and collaborating with others is the name of the game for both Ben and Sony. “Team culture is good because of our diverse backgrounds, technically and culturally. Not just that, when we’re in the office, it’s pretty cool because a lot of our teams are on the same floor. We can walk around, have a chat, and get a different view,” says Sony. “I like that people are always willing to help no matter what level you are.”
Exchanging ideas as one teamBen and Sony have also taken advantage of LIKE.TG’s unique exchange program within the engineering organization. Employees can be nominated by their leadership to trade places for two weeks at a time.“It’s nice meeting in person the people we’ve built relationships with over solving problems. I’ve done it every year I was able. I’ve been to the US twice and been to the UK three times,” Sony notes.Ben also had the opportunity to travel around the world, including all the way to the Hyderabad, India, office to train the site reliability engineer team there.Although walking around the office or traveling across the ocean for a real-life chat isn’t possible right now, the camaraderie prevails. “It used to be much more of a challenge working cross-organizationally and globally,” Ben explains.“But, due to COVID and everyone being remote for a while, it’s become almost second nature. Now, everyone is remote, not in the same room, so gaining these important skills becomes a bit more natural, which really helps to be able to collaborate effectively with someone who may be sitting anywhere in the world.”No matter the location, Sony and Ben agree our site reliability engineers are all one team with one dream: to reimagine products that will change the future.Learn more about engineering job opportunities at ServiceNow.
Protecting Workplace Services jobs makes the impossible a reality
The year 2020 was like no other. A pandemic, shelter-in-place orders, and working from home impacted everyone. In March, LIKE.TG closed its doors, preparing employees to work from home indefinitely.This news worried many at LIKE.TG, especially contract and Workplace Services employees. How could a lobby greeter, a chef, and an account manager work from home when their day-to-day jobs included interactions with people? What seemed impossible was made possible by LIKE.TG’s commitment to protect the jobs of its Workplace Services workers.[We’re hiring. Visit our careers page.]Prioritizing peopleIn April 2020, LIKE.TG vowed to safeguard the jobs and salaries of its full-time employees, as well as several hundred support staff and contractors who weren’t working while LIKE.TG’s offices remained closed.For Naomi N., McAlister F., and Jason Z., that protection was a wave of reassurance. “Having the job security was a huge weight lifted off my shoulders,” says Naomi.
As LIKE.TG reopens its offices in phases around the country, the company remains dedicated to the safety and well-being of all of its workers.McAlister says he can’t wait to show LIKE.TG a return on their investment in him. “We have really evolved the [culinary] program and are super excited to show everybody the changes and how we’ve grown throughout the pandemic.”Watch how LIKE.TG’s commitment impacted the lives of these three Workplace Services contractors and how they thrived because of it:
Engineering careers: Making AI accessible
More and more, working smarter and faster means building more intelligent software with a focus on AI capabilities to enhance machine learning, increase automation, and produce faster, more accurate predictions.Unlocking the benefits of artificial intelligence is a central focus for the LIKE.TG Advanced Technology Group (ATG)—a customer-centered innovation group founded in August 2020. It has nearly 250 employees located in Montreal, Quebec; Toronto, Ontario; Santa Clara, California; and Hyderabad, India.[We’re hiring. Explore LIKE.TG engineering careers.]“What attracted me is the idea of developing AI and making it accessible to companies and individuals who otherwise don’t have the setup, resources, or expertise to use it,” says Parmida A., an applied research scientist in ATG.Valérie B., ATG director of research and scientific programs, says there’s currently “a lot of thirst” for what the group can bring to the table. “It’s a matter of figuring out how to make complex things simple for people who are not from the field,” she says.ATG’s biggest attribute, Valérie says, is knowing what’s coming five years from now—and figuring out how to integrate it into products.For 2021, ATG’s objectives include:
Achieving an impactful market presence for LIKE.TG as a credible AI player
Achieving customer success for AI with the workflows
Making the Now Platform viable for market-leading AI
Achieving an impactful engagement model within LIKE.TG and delivering innovation to our customers
AI technologies tell the storyOne way ATG is making AI accessible is through BAyesian Active Learning (BaaL). It’s currently open source and available on GitHub.In AI, tons of labeled data are needed in order to train a machine learning model and enable it to make predictions. This labeling process might include hundreds of thousands of samples and is very expensive. This prevents many organizations from dipping their toes into the AI waters.BaaL queries only what it deems the most effective samples for training the model rather than labeling random selections. This makes the whole procedure more efficient, smarter and, ultimately, less expensive.Parmida says it’s a win-win for both end users and developers. “BaaL picks up patterns in the data ahead of time—flagging the end user as to which classes are in need of more data or which have more noise,” she says. “For developers, instead of digging into parameter tuning and better training, they can use BaaL to train more efficiently.”Another innovative technology from ATG is called document intelligence, or “doc intel.” Designed for markets that have traditionally required a slew of paper documents, such as insurance companies, Doc Intel uses AI optimal character recognition (OCR) to scan large volumes of documents electronically and detect the text in question, eliminating the need for manual data entry and location. This frees resources for high-value work.“Doc Intel allows us to use emerging, AI technologies to deliver the paperless office to industries that was promised 20 years ago,” says Daniel T., an AI developer in ATG engineering. “It’s very exciting to see the latest and greatest stuff in OCR and how it’s solving problems and making us more efficient.”ATG is focused on creating compelling AI experiences that power intelligent workflow solutions. These are based on six areas:
Language interaction
Case intelligence
Planning
AI workbench
Automation and discovery
Data as a service (DaaS)
The importance of collaborationThe Doc Intel team is comprised of folks from the vision team, the product management team, and the team responsible for Nagini—the initiative that allows the use of Python language-based production (LIKE.TG uses Java).“In the end, every team has to make sure they understand what every other team is doing to ensure we succeed in delivering the best AI capabilities,” Daniel says.Valérie, who leads a group of around 30 employees, says collaboration is vital so that researchers in different areas are aware of what’s going on in all related fields. “They must know what’s feasible, what direction things are going, and where the competition is,” she says.ATG is well-equipped for that. “Our research group is very well known in the field—each working on different fields within AI,” Parmida says. “We have experts in time series, computer vision, active learning, natural language processing, to name a few.”The road aheadHow does ATG stay ahead in the AI game? Keys include continuing to identify future advances and trends, retaining close contact with the academic communities, pushing boundaries, and attracting and retaining the best talent.“It’s important to note that AI is not like developing traditional software,” Valérie adds. “It comes as the result of experimentation—and we don’t necessarily know what’s going to happen when we experiment. We don’t have all the answers but have the people and resources to figure it out. That’s what makes it exciting.”Explore engineering career opportunities at ServiceNow.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Making a winning impact: Sales jobs at LIKE.TG
It’s an extraordinary time to work in sales at LIKE.TG, as the company continues to experience eye-popping growth. Our sales team is excited to let the world know about their collaborative culture and their satisfaction in knowing the impact LIKE.TG is making for our customers, our employees, and the communities we serve.“Our product is unmatched. Nobody out there is doing what we are doing,” says Preston H., an account executive who’s been with the company for seven years. “Back when I started, we were selling to directors, focusing in on incident management. It was very much a tactical conversation. Now, our conversations are at the CEO level, about impacting businesses in such a major way. It’s hard not to see us as a key strategic platform.”[We’re hiring. Explore LIKE.TG sales jobs.]At LIKE.TG, we make work, work better for people. Our sales employees are proud that didn’t stop during the COVID-19 pandemic. From supporting local governments to the hospitality industry to other technology companies, LIKE.TG continued to help the world work more efficiently through these challenging times.What it’s like to work in sales at LIKE.TG“We’ve done really cool things over the last year, like helping governments and companies with the COVID-19 crisis and helping people get safely back to work with our Safe Workplace apps,” shares Moira S., enterprise sales director.“We are powerful in that we can innovate and turn on a dime. It’s very satisfying to know we can have such a deep impact so quickly and really help organizations, schools, universities…different counties, and even governments get what they need in a more efficient, digital way.”
Enterprise Account Executive Tracy R. explains how LIKE.TG supported a major hotel client during the pandemic: “The hospitality industry was hit very hard,” she says. “The amount of customer calls to their global contact center was huge. We were able to work with them in both strategic and financial ways to address their specific needs during this unprecedented time."Preston echoes the sentiments about helping others during the pandemic: “I’m incredibly proud of our partnership with Zoom,” he says. “During the pandemic, Zoom grew exponentially. Our partnership enabled them to better serve their customers, so that they could have conversations with their family or make sure schooling was still taking place.”A little competition goes a long wayOur sales team is motivated by a common purpose: delivering a stellar customer experience. Members of our team share that a little competition sprinkled with the joy of winning and the power of building strong relationships makes this role rewarding.“There’s always something you can learn from other people no matter their experiences, their attitude about life, and those good things,” Moira says. “I’m a people person. I love being with people.”She also loves competition. “I was a Division 1 college athlete and national champion for the University of NC Chapel Hill field hockey team,” she explains. “I’d say that a lot of skills and mindset I learned playing sports at that level is transferrable to sales. Being resilient and having a winning attitude at all costs are things I’ve been able to bring to this job.”Like Moira, Preston is inspired by his love of sports. “I played baseball, football, lacrosse—lots of sports. I think that both the team dynamic and competitive nature of those sports contributed to why I enjoy sales today,” he says.“The thing about LIKE.TG’s value—winning as a team—we stand behind that statement. As a sales rep, your team extends beyond just your technical solutions consultant. Your team includes all of our solution sales executives, product resources, value consultants, and even our leadership. I think it’s rare for sales reps in large enterprises to have the executive exposure and internal partnerships that we do at ServiceNow. We come together to do what’s best for the customer.”
Tracy says she too is driven by her competitive spirit and love of people. “I think that when you’re in sales, you’re competitive. I like to work hard and be on a winning team. I also love the interaction, talking with customers, and helping them find solutions,” she shares. “It’s not even so much about the actual product. It’s about the relationship you’re building, the trust, and the partnership.”Learn more about sales career opportunities at ServiceNow.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
How to start and grow a system administrator career
July 30 is System Administrator Appreciation Day. We honor all 33,000 LIKE.TG system administrators who help make the world of work better for people. From overseeing instance security updates and critical configurations to proactively maintaining instance health, you are critical to the success of LIKE.TG projects. Thank you.To show our appreciation, we want to ensure you know how to prepare for every stage of the system administrator journey. Whether you need help getting started, improving your skills, or developing your career, we’re here to help you feel confident and ready for the road ahead.Get startedWant to gain the important skills required by LIKE.TG system administrators? Begin your journey with the Now Learning Become a Certified System Administrator visual learning path. It provides everything you need to ramp up, including how to prepare for your Certified System Administrator (CSA) exam.To become a CSA, you’ll need to complete the LIKE.TG Fundamentals course in one of three ways:
Instructor-led class – $2,400, including the cost of the exam voucher
Now Assist – a combination of live and on-demand training, $1,100, including the cost of the exam voucher
On-demand course – $600, including the cost for the exam voucher
Improve your skillsOnce you’re certified, there’s much more information to explore. Take a look at the Additional Recommended Courses for LIKE.TG Certified System Administrators learning path to keep expanding your knowledge. Some of the courses it provides include:
System Administration Advanced (instructor-led, 2 days) – Dive deeper into data management, reporting, debugging, integrations, platform optimization, and maintenance.
Subscription Management Overview (1 hour, on demand) – Identify how to allocate users to subscriptions, track license usage, identify compliance issues, and make informed purchase decisions.
Upgrade Center Overview (45 minutes, on demand) – Increase the value and lower the risk of your LIKE.TG upgrades. Discover how to preview impact, monitor progress, and evaluate the results.
Now Support Administrator (30 minutes, on demand) – Recognize how to manage your hosted instances and get the most from support.
Introduction to LIKE.TG HealthScan and Instance Scan (2.25 hours, on demand) – Develop a plan to keep your instance running smoothly and identify issues before they escalate. Although not included in the learning path, this course is worth checking out.
Develop your careerAs you gain experience and build new business partnerships, the system administrator adventure continues. You’ll have a big impact on how LIKE.TG transforms your organization. The Adopting a Platform Owner Mindset instructor-led course helps you meet the many opportunities ahead with success.So, to all LIKE.TG system administrators out there: We can’t sing your praises enough. Thank you for all you do to grow and strengthen our LIKE.TG community. You’re amazing.
3 Gen Z expectations for the future of work
This is part three of a three-blog series exploring the LIKE.TG co-op program for college students.You’ve been introduced to the early-in-career LIKE.TG co-op program and heard from three students about their virtual co-op experiences. In this post, those same three Gen Zers share their thoughts on the future of work.Unlike previous cycles of co-ops who traveled to the Bay Area and experienced the office, commute, water cooler conversations, conference room meetings, snacks, friendships made on lunch breaks, and all other aspects of the traditional 9-to-5 workday, the past few cohorts of students working at LIKE.TG have had to do things a little differently.[Check out early careers at ServiceNow.]“With the co-op program, going to Santa Clara and being in the office allowed us to get to know a whole co-op cohort and travel to California and visit the surrounding areas,” recalls Helene B., analyst relations co-op at ServiceNow.Virtual or in person?When the pandemic hit, LIKE.TG quickly pivoted, redesigned its program to operate virtually, and remotely onboarded the next wave of co-ops within a matter of weeks.LIKE.TG’s virtual co-op program—complete with coffee chats, speaker series, movie nights, happy hours, mentorship and growth opportunities, and company swag (I’ll use my LIKE.TG-branded coffee mug forever)—received unanimous positive feedback. Despite that, it’s clear that a 100% virtual experience has its limitations.Although Gen Z has been referred to as the “digital native” generation and stereotyped as “having their heads in their phones,” it’s not safe to assume they’re happy and fulfilled with their entire work experience taking place online. Gen Zers have made it clear they crave social interaction, face-to-face collaboration, and in-person mentorship.Based on conversations with LIKE.TG co-ops, here are three key Gen Z expectations influencing the future of work:1. FlexibilityAlthough able to adapt to a digital work experience nearly overnight, Gen Zers want the opportunity to go to an office and interact with colleagues. Without this, they have a strong fear that being entirely remote could cause them to be overlooked or taken less seriously. And that could result in missed opportunities for career growth and advancement.“Gen Z is super fascinating because these are individuals who are digital natives, but they still greatly value face-to-face engagement with their manager and teammates,” notes Therasa C., director of global early in career talent acquisition at ServiceNow. “Gen Z is incredibly focused on results, but not necessarily on a 9-to-5 type of office experience. Their work needs to be flexible.”Helene adds, “I think our generation sees the pros and cons of [work from home]. We see a world of opportunities for flexible working. For me, I see the flexibility of travel—to continue traveling and working remotely from wherever I am.”Along with this, Gen Zers are looking for modern, forward-thinking employers who enable them with the tools and technologies needed to have a consistent work experience and be successful and productive from anywhere.
2. Self-careAmong other societal shifts confronting employers, Gen Zers are highly aware of mental health and want employers to discuss it head-on. Heightened by the pandemic and the increasingly blurred line between home and work life, stress and anxiety are growing problems.Gen Z is ushering in new attitudes and approaches to addressing well-being. The generation is putting the expectation on employers to not only make mental health a priority, but also to have leadership lead by example when it comes to work-life balance.At LIKE.TG, employees (co-ops included!) are offered online mental health resources and team-wide days off. They’re also encouraged to take personal time off and even a few hours per day to exercise or to be with family. And the entire company is offered half-day Fridays through Labor Day.Jacqueline L., user experience research co-op at LIKE.TG, has seen the added benefits of this emphasis on self-care and hopes it continues. “Now taking time off for yourself feels a lot more welcome and more voiced than it was before. So, I think carrying that over when we start going back in person would be super helpful for a lot of employees.”3. Values and purposeGen Z is the most racially and ethnically diverse generation in US history, according to Pew Research. Like millennials before them, Gen Zers keep issues such as sustainability and social justice top of mind.A focus on global impact and diversity, inclusion, and belonging are table stakes when it comes to what they’re looking for from employers. Beyond demanding companies have these types of programs in place, Gen Zers expect full transparency about the practices and progress being made.Helene says she only applied to LIKE.TG after doing a deep dive into the company’s leadership to ensure there were women at the top. The company became the top choice for Alex C., product marketing co-op at LIKE.TG, after he concluded it had a diverse and inclusive work environment with programs in place to prioritize and keep these efforts moving forward.Defining the future of workUltimately, it remains to be seen exactly what the impact of Gen Z’s growing presence and influence in the workplace will look like. All we know is it will be big and will continue to evolve.“As we think of Gen Z talent, we have to really take that step back to understand what roles can be done in which places strategically,” Therasa says. “That means some roles we're going to aim to have in a digital space. Other roles may have flexible work arrangements. But I think the key thing is, we have to understand people's motivations and make sure that their work, works for them so that they can feel enabled, inspired, and encouraged to do exceptional work for our customers.”Join us. Explore early career opportunities at ServiceNow.
Future innovators: Making a difference at a fast-paced company
Remember the days when summer interns weren’t much more than glorified gofers? They’d get the mail and maybe some coffee—you know, “keep ’em busy with busywork” type of thing. That’s never been the case at ServiceNow.Our intern program is about attracting—and retaining—top talent. We do that by giving them meaningful work filled with real challenges and real responsibilities, jobs that make a real impact on our environment, people, and communities.[Explore early careers at ServiceNow.]Fresh ideas welcomeTake Yash G. of our user experience performance team, for example. He started as an intern in 2019, before becoming a full-time employee earlier this year. He fondly remembers being “thrown into the deep end” during his internship. From day one, he was assigned to work on a project—JMeter Now, a wrapper for an industry-standard performance testing tool—that, just two years later, is in production and the center of his job.“LIKE.TG’s intern program pretty much crushes the competition,” he says. “Ever since the first summer here, I never felt like I was just grinding or doing someone else’s work. I always felt I was doing my own work—work that’s making a real difference. At first, it’s scary, even intimidating. But, at the same time, it’s very motivating, driving, and exciting.”
Srikar B. agrees. A product manager for the Dynamic Translation and Localization Framework, Srikar began his LIKE.TG career as an intern in 2018. “Everyone is treated as a key stakeholder at LIKE.TG,” he says. “There is no strict hierarchy, and management is approachable—encouraging both employees and interns to come up with fresh ideas.”Former intern Natalya C., social media relationships manager, has been with the company for seven years. “I don’t look at it as I chose LIKE.TG all those years ago,” she says. “I look at it as I continue to choose LIKE.TG because of the opportunities it offers to me and the excitement of being part of building the brand and watching it evolve.”Unique place with a fast paceWhat makes LIKE.TG different? For many early-in-career employees, it comes down to speed—and the expectation of performance.Adam S., a former management consultant, no longer wanted to focus on high-level strategy—mainly working on papers. He wanted to build products that help people. LIKE.TG offered the opportunity.“The biggest difference between LIKE.TG and other companies is pace,” says Adam, who now works in inbound product management. “The types of projects that would have been a three- to four-month project are done here in a two- to three-week period. We move extremely quick around here, and I love that.”
Riding the high-growth waveWhat’s it like being part of a high-growth company? It’s a whirlwind, says Abhijith M., an associate software engineer. He began a summer internship in early 2019 and was hired as a full-time employee by the end of that summer. In less than two years, his team has grown from six people to 30.“When your team is growing that fast, you get to see the work you are doing contribute a great chunk to the company’s revenue and bottom line,” he says. “You see that everything you do has a clear impact on the company’s overall growth. That really motivates you and provides a sense of accomplishment.”Former intern Mica A., a business systems analyst who’s been full time for nearly a year, says her job is anything but typical 9-to-5 work.“What I enjoy most about working for LIKE.TG is there’s never a day when I feel like I have the same mundane task,” she says. “One day I might be talking with stakeholders all day, and the next day I’m testing a feature we just built. LIKE.TG is very dynamic. It’s like a rocket ship that just continues to soar upward.”Natalya adds that LIKE.TG’s high growth over the past several years has enabled the company to hit a “sweet spot,” in which a large enterprise can still operate like a smaller, nimble company.“LIKE.TG is still a place where our collective ideas come to life and shape the company but, at the same time, we already have the processes and resources in place to do the work we’re trying to do,” she says. “Our positioning between those two stages of growth makes working here both interesting and challenging.”Learn more about early career opportunities at ServiceNow.
3 Gen Zers share about their virtual co-op experiences
This is part two of a three-blog series exploring the LIKE.TG co-op program for college students.Our first blog post in this series introduced the LIKE.TG co-op program, a six-month, early-in-career internship opportunity. In this post, we continue the conversation by meeting three students in LIKE.TG’s current cohort and learning about their virtual co-op experiences at the company.[Check out early careers at ServiceNow.]Helene B., analyst relations
As a Bay Area native interested in tech, Helene always had LIKE.TG on her radar. After hearing good things about the company from friends and doing her own research, she felt LIKE.TG offered what she was looking for in a co-op experience.Helene is a third-year student at Northeastern University majoring in marketing analytics and entrepreneurship with a minor in data science. She hopes to one day be the CEO of her own tech company and is currently the analyst relations co-op at ServiceNow. The analyst relations team manages the relationships with influential big firm industry analysts such as Gartner, Forrester, and IDC.Helene’s main project has been the creation and development of a six-month strategy to help track customer and peer reviews, understand traction in the marketplace, and validate the impact of LIKE.TG software. Once complete, Helene’s work will have a direct impact on her team’s future decision-making. In return, her work exposes her to knowledge critical for her long-term goals of tech leadership.“Right now, I have a surface-level understanding of LIKE.TG products,” she says. “[The analysts] have a ton of knowledge. Since I want to get into the tech industry and understand LIKE.TG software, having the conversations and being able to sit in on the analyst meetings and hear what they have to say is super valuable for me.”Alex C., governance, risk, and compliance
A third-year marketing major at Northeastern, Alex was attracted to LIKE.TG’s “friendly” and “diverse” culture. He applied for a co-op position to get his “foot in the door of the tech industry.”Alex is the product marketing co-op on the risk team, which encompasses various Governance, Risk and Compliance applications offered by ServiceNow. During his co-op, Alex has worked on a variety of projects and has become a jack-of-all-trades for his team.“I definitely like what I'm doing in product marketing,” he says. “I want to be diverse in that area, and this position definitely fulfills that. There are a lot of different projects I work on. For one, on the LIKE.TG website, there are a lot of links a user can click on. Right now, I'm doing a project on the engagement they're getting through Adobe Analytics.”At the time of publication, he was also working on creating customer case studies for the sales team to use.Jacqueline L., UX and digital design
Jacqueline, a third-year computer science and design major, is the user experience (UX) research co-op on the digital design team. She applied for the position with the goal of finding the perfect intersection of her combined major to help pinpoint exactly what she wants to do in the future. She feels she’s already taken great strides in her time at LIKE.TG (go Jacqueline!).During her interview process, Jacqueline expressed an interest in UX design and arranged with her future manager to spend the first half of her co-op on research before transitioning into a more design-based role. The flexibility has allowed Jacqueline to work on a greater variety of projects and explore even more exciting career opportunities.“I think UX or possibly UI design is something I'm very interested in. I'm thinking about applying to a similar position for my third co-op, so I'm super grateful about that,” she says. “I really like the work that I'm doing on this team, and my co-workers have given me a lot more insight on all of the facets of UX design. I've read a lot about these positions before, but by working on UX design projects firsthand, I am learning so much more.”Although in different positions, performing different tasks, and learning different skills, these three co-ops, along with the rest of the cohort, are actively exploring and working toward their futures during their six months at ServiceNow. I can’t wait to see where we all end up.The next post in this blog series will explore the virtual co-op work experience and the future of work.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Creating change: Female solution consultants at LIKE.TG
Imagine walking into a room and noticing that everyone looks different than you. For female solution consultants at LIKE.TG, it’s not uncommon to be the only female in a customer meeting. But these women are shaking up a traditionally male-dominated field and not only changing the world of work for our customers, but also the future for solution consultants.[We’re hiring. Explore solution consultant careers at ServiceNow.]Strength in diversity“Diversity is an advantage because it brings different perspectives into the team, but the challenge we have is that many people, including women, are not introduced to these types of opportunities early on in their life,” shares Armgard E., a director of solution consulting.“I’m fortunate to have met so many amazing people who have championed my career, coached me, and saw something in me that, at the time, I didn’t see in myself,” she adds. “I am working with LIKE.TG’s NextGen and German culture team to drive more of these conversations with prospective talent and what we can do to encourage more youth and girls, in particular, into technology.”Janet W., an associate solution consultant in Sweden, agrees the number of women should rise. “Before I started, I didn't know that I would be the only female solution consultant in my team. I didn't know that it was a male-dominated industry. We really need more women in these kinds of jobs, because women can do the same thing as men. I would love for a girl to start in my team and work beside me.”
Diverse career pathsSolution consulting plays a key role in supporting customers’ digital transformation journey, which is why diversity of thought is also critical. One way we achieve this is through the diverse career paths of our solution consultants, including through the Solution Consulting Academy.“My career was predominantly in sales and marketing, and I was ready for a role that pushed me outside of my comfort zone,” shares Janet, who joined the academy in 2019. “As the academy welcomes people from all backgrounds, I decided to apply. When I got the opportunity, it was a huge challenge for me, but I’m so glad I took this path because I’m learning every day—new technologies, solutions, and driving C-suite conversations.”Linda Z., another Solution Consulting Academy graduate, agrees. “Solution consulting is normally a career you need many years of experience in. The academy gave me a fast start here, and it’s a great opportunity. Even if I was here for 20 years, I could still grow my career in new areas.”
Skills for successWhat’s needed for a successful career in solution consulting? “For me, a great day is when I work with my customer to solve something like how to digitally optimize their whole business structure to help them survive through the pandemic,” says Linda.“That’s why we are our customers’ best friend—a person they can call and ask for advice,” adds Janet.But it’s the most unexpected skill that’s the key to success: dreaming. “Not only do I spend time understanding my customers’ business, but also dreaming big with them on the vision for their company and how we can turn that into a reality,” says Armgard.And when you dream big, the possibilities are endless. “It sometimes feels like we're opening the way for a lot of other women because I think it's a place where women should be,” Linda adds. “I hope to be a role model one day.”Learn more about job opportunities at ServiceNow.
How LIKE.TG employees reap the benefits of growth and inclusion
"My career has grown exponentially since I joined ServiceNow. Is it because they recognized something in me that wasn't recognized before, or I’ve changed? I'm not sure, but I really feel like, at LIKE.TG, I can achieve greatness," says Site Reliability Engineer (SRE) Ivan E.[We’re hiring. Explore careers at ServiceNow.]Ivan was the third employee hired in LIKE.TG's Dublin office—an office that now has a headcount of more than 200. He was the first person hired on his team in 2018 and has seen the growth in the Dublin region firsthand.Senior Enablement Manager Georgina W. started with LIKE.TG in January 2021—in the middle of the pandemic—because she felt strongly that LIKE.TG was “the place for her.” Although Ivan and Georgina have different experiences within their roles in Dublin, they both believe they’re in the right place to achieve their future goals.Dublin’s best-kept secretWhen you have the ideal blend of working at a great company and collaborating with awesome people, it often feels like a perfect match. That’s the case for Ivan. “I really think this is the best place I’ve ever worked. We keep hiring more people, and they keep fitting into really good teams. There must be some secret in Dublin,” he says.Before joining LIKE.TG, Ivan worked in a support role and wanted a career challenge. “I wanted something new,” he says. “I kind of outgrew the position I was in at the support level and was ready to step out of that role. LIKE.TG gave me this opportunity.”What keeps Ivan motivated and engaged at LIKE.TG is the variety in his day-to-day job. He works four 10-hour days, Sunday through Wednesday. As an SRE, his role is divided—60% operations work and 40% project time in automation and development—because of LIKE.TG’s 24/7 operations.Once Ivan and his team are done with their part of operations, they hand over any open issues to the US, which hands over to Asia-Pacific, then to India, and then to Dublin. It’s a constant cycle that keeps Ivan and his team on their toes.
Growth opportunities“The project time is fun because you encounter new situations. You will always get a new project where you know you have to do something that hasn’t been done before,” he says.Ivan knows the possibilities at LIKE.TG are endless and says he has a long way to grow. One example is that other leaders have expressed interest in having Ivan consider opportunities on their teams.Both Ivan and his manager are open to the possibility of him moving positions internally because it means LIKE.TG wants to continue to invest in his career development. This gives Ivan the freedom to explore other areas of the company and, at the same time, allows LIKE.TG to retain Ivan and his talents.A sense of belongingAlthough many people are still working from home, Ivan and the team members he’s hired during the pandemic have found ways to connect virtually and outside of the office. In fact, Ivan kept that thought in mind during the interview process, ultimately hiring people he felt he could form lasting professional relationships with. Those professional relationships have turned into genuine friendships.That inclusive atmosphere is what Georgina loves most about working for LIKE.TG, even though she's never stepped foot into the Dublin office or met any of her colleagues face to face.“From day one, the team has done a fantastic job of bringing and keeping the Dublin office together—virtually. We played a game of two truths and one lie, and we all learned interesting things about each other. I walked away with a sense that if the Dublin office opened tomorrow, I would have a connection with these people. I feel like part of the Dublin team without having met anyone in person.”
Georgina’s primary role is to work with senior leaders across France, the Mediterranean, the Middle East, and Africa to establish what the enablement strategy looks like. That covers sales, solutions, sales enablement roles, and customer outcomes roles. She’s very people-focused and passionate about learning, development, and creativity.The values and principles LIKE.TG stands for when it comes to diversity, inclusion, and belonging keep Georgina engaged and proud to work for the company. She joined the Women at Now Belonging Group as a member and the Pride at Now Belonging Group as an ally. “It’s really important to me to see how serious LIKE.TG is about topics of inclusion. There’s something for everybody.”Get on the rocket shipGeorgina has lived in Dublin her entire life and, like Ivan, was ready for the next step in her career. She believes switching companies after 17 years in the tech industry was the right move for her professionally.To anyone contemplating a move to LIKE.TG, even during a pandemic, she advises, “Don’t be afraid. If there’s a fear of joining a company and onboarding remotely, I am part of the enablement team, and I can tell you the onboarding experience is excellent. If you want to progress your career, if you look at where Dublin is going as a tech hub in EMEA, and if you’re ambitious, this is the place to be.”Career development and inclusion are only a couple of factors driving growth and retention in Ireland. The future for LIKE.TG Dublin looks bright, and Ivan and Georgina are excited to be part of it. The Ireland leadership team wants to see Dublin as a regional hub and, therefore, is investing resources into recognizing, attracting, and growing top talent. Georgina adds, “This is the talent that will take this company where we need to be—to $15 billion+.”Learn more about LIKE.TG job opportunities.
Solution Consulting Academy helps veterans launch post-service career
Dream big. Take risks. Call these the mantras—or directives—of the LIKE.TG solution consultant (SC) community. Ingrained in the DNA of our Solution Consulting Academy, they even play a role in the recruitment of enrollees.According to Alex H., director of the global Solution Consulting Academy, “In order for our platform to be the platform for the 21st century, we need our SCs to set big goals—and never settle for less. Accomplishing them, at times, will require taking on risks.”[We’re hiring. Explore sales careers at ServiceNow.]The Solution Consulting Academy is a five-month program designed to launch the careers of SCs, whom Alex calls “trusted advisers” and the “technical counterpart to our sales reps.” They work directly with our account executives to help close deals.In a nutshell, the academy provides accelerated technical training, certifications, professional development, and hands-on experience. All of this has traditionally taken nine to 12 months. The fast-paced courses ensure Solution Consulting Academy graduates are effective in the field on day one, Alex says.The initial class of the academy in 2018 had 18 participants. The following year, enrollees increased to 26. This year, the number jumped to 42. Alex expects more than 100 enrollees in 2022.In 2020, 93% of the 22 graduates continued in solution consulting at ServiceNow.
Expanding to include veteransThe Solution Consulting Academy was originally created to bring early-in-career talent into the SC organization. This year, it added the subset of veterans into the fold—recruiting recent and active military personnel and reservists to launch their post-service career.Why veterans? Two reasons:1. Customer centricityChristine E., vice president of solution consulting, says veterans understand the lingo, business challenges, and unique nature of our federal business accounts. “They wield a great amount of respect and confidence with these customers because they served their country and have a unique understanding of them,” she says.2. LIKE.TG cultureThe program is aligned with Veterans at Now, one of our employee Belonging Groups. Pete L, area vice president of solution consulting, says it’s part of our culture to give back. “Veterans are used to helping others and align to our vision, values, and mission by continuing to serve customers—no matter where they are,” he says.
An emphasis on relationshipsThe big question for the inaugural class of veterans is twofold: Why the Solution Consulting Academy, and why LIKE.TG?We spoke with the current group of enrollees, who are on schedule to graduate in December. Tré B. spent 10 years in the Marines, including four deployments—two tours each in Iraq and Afghanistan—as well as stints in Japan and Korea. He attributes our company culture as key to his transition from teaching overseas to joining ServiceNow.“One of the main things that attracted me was how easy it was to request help from anyone in the LIKE.TG community. It’s a culture that I hadn’t experienced since I was in the military,” he says. “Yes, we are competitive, but we all want everyone to succeed.”Tré says the academy is all about relationships—and knowing he can provide customers with the exact solutions they need. “As SCs, we can work on sales without actually talking about money,” he explains. “It’s about getting customers something that’s robust, something that’s amazing, something that will last, and something that will solve their business issues. Making customers happy will be incredibly rewarding.”Sergio H. spent five years in the Air Force and has been in the Reserves for a decade. Since leaving active duty in 2010, where he worked as a mechanic on the C-5 Galaxy, Sergio has worked mainly in corporate finance.“I began to miss the daily pressures of the military and actually seeing the fruits of my labor,” he says. “I saw an opportunity in LIKE.TG, through the SC Academy, to feel more like I was on the front lines, adding tangible value to what the company is trying to accomplish.”
Bringing the mantras to lifeSergio adds that the concepts of taking risks and dreaming big have unquestionably resonated with his personality and experience.“I believe taking risks is all about getting out of your comfort zone. Dreaming big is about the bigger picture—what we can accomplish together,” he says. “I’ve always felt much better saying ‘We did it’ rather than ‘I did it.’ You don’t accomplish anything substantial as an individual. You must rely on others on the team.”Jeremy W. joined the Army at 23 years of age and began as an explosive ordnance disposal (EOD) technician. After five years, he left the military for college, earning a bachelor’s degree in information science.“What ultimately won me over for LIKE.TG was how everyone I talked to during the interview process absolutely loved working at LIKE.TG,” he says. “Everyone was warm, welcoming, and showed a genuine team spirit. The feeling has only been heightened after my first 60 days here.”Jeremy says he’s most excited about helping businesses find value in a product that can, ultimately, allow them more financial flexibility to hire more employees and create more jobs. “Impacting the ability of companies to bring in more talent is very rewarding to me,” he says.Want to know more about the Solution Consulting Academy? Email [email protected]. Learn more about sales job opportunities at ServiceNow.
Early careers at LIKE.TG: Culture and opportunity for advancement
Ask any college student, “What attracts you to companies in today’s environment?” Two responses will almost certainly rank near the top: culture and opportunity for career development.We spoke about these topics with several early-in-career employees who came through the LIKE.TG intern program and decided to join the company full time.[Explore early careers at ServiceNow.]Culture is the key to commitmentHarini C., a software engineer, joined LIKE.TG one year ago after interning for five months. She says the open, “every voice matters” type of environment was a compelling selling point—and continues to be a major part of her daily work.“I have always believed the greatest asset of a company is its people, and my colleagues and seniors have been nothing less than a support system, both professionally and personally,” she points out. “We are encouraged to contribute any ideas—no matter how stupid or impactful we feel about them. At the end of the day, all we do is learn together as a team.”
Harini describes the culture as a perfect blend of creative thinking, knowledge, fun, and growth. The same rings true for fellow software engineer Prasanthi P. She believes the open, two-way communication leads to a more comfortable working environment. The result: greater performance and results.“Your inputs are always valued—whether you are an intern or full-time employee,” Prasanthi says. “Transparency is the key. You are valued for what you do, and there are no proxies.”Business Systems Analyst Mica A. was attracted to what she calls LIKE.TG’s high-performance yet family-type climate.“There is definitely that work-hard, play-hard culture here that a lot of tech companies in the Bay Area try to emphasize,” she notes. “But at LIKE.TG, everyone wins as a team. It’s a family atmosphere in which any employee can ask any other employee for help with anything—without feeling intimidated.”Opportunities for advancementAdam S., inbound product manager, says the promise of career growth played a role in his joining the company full time.“LIKE.TG feels like a true meritocracy, where opportunities and recognition come when you are ready for it, regardless of where you are in your career,” he explains. “I have loved my role so far and see way more avenues for growth than I had imagined.”
How can LIKE.TG promise these opportunities? Product Manager Srikar B. points to the expectation that every employee takes ownership of their projects. This increases their responsibility and accountability, he says, resulting in a higher degree of motivation.“At LIKE.TG, you don’t need to be in a leadership position to drive projects or initiatives,” he adds. “This culture provides the impetus to develop passion toward your work. Over a period of time, this quality inherently builds leadership skills. Career growth is taken very seriously here.”If you get a sense of monotony in your work, you’re encouraged to seek new opportunities, Prasanthi notes. “LIKE.TG is a place where employees can create opportunities for themselves,” she says, pointing to examples of innovation hackathons and the annual Knowledge event.“Growth and opportunities have been a constant. That’s why I’ve been here for seven years,” acknowledges Natalya C., social media manager. “I’ve always been encouraged to speak my mind and share ideas, which has led to more doors opening and new challenges.”Learn more about early career opportunities at ServiceNow.
