Many businesses underestimate the level of effort required to deliver high customer value. In the current market, customers prioritize finding solutions to their problems over exclusively considering price or quality.Recognizing the importance of valuing your customers goes beyond just profits, as businesses must prioritize customer acquisition in a competitive market.Customers appreciate companies that streamline their lives and enhance their overall satisfaction. They believe their purchase’s benefits should outweigh the cost they incur.In this blog, we will explore how to measure customer value and the practical strategies that help you enhance the value you provide to customers. What is customer value?Customer value can be described as what customers think and how they view the worth of a product or service, considering all the costs and benefits involved.It contains both real benefits like functionality, and quality, as well as things like customer satisfaction and brand reputation.For instance, software offering the same functionalities can have a higher customer value for a company using it across all departments, compared to just using it in one, because the impact on their operations is wider.How to measure customer valueMeasuring involves the process of determining a customer’s value to your organization during their engagement with your company.Determine all the related customer benefitsIdentifying customers’ benefits is crucial for measuring customer value, as it provides insight into what customers truly value about a product or service.Benefits come in two main categories: the functional value of the product or service itself and the value of the service experience (think helpful customer support).By understanding the specific benefits customers get, businesses can tailor their offerings to better meet customer needs and preferences.Here are a few benefits you can consider:The standard of your product or serviceThe quality of customer service you provideThe effectiveness of your support teamsThe input-to-issue resolution timeConsider customer costThere are two types of customer costs: tangible costs and intangible costs.Tangible costs are expenses that can be easily measured, including physical assets, while intangible costs are expenses that are difficult to measure.When assessing customer expenses, it is beneficial to distinguish between tangible and intangible costs.Tangible costsIntangible costsCustomer onboarding costThe cost of using your product or serviceThe maintenance costThe renewal costPoor customer serviceA negative perception of a brandTime spent while understanding how the product operatesThe mental and emotional strain created by purchasing the products or serviceDifferentiating these two costs allows for the calculation of the overall monetary expenditure and facilitates comparison with other costs.By comparing the revenue generated from customers against the costs associated with acquiring and serving them, businesses can determine the net value.Assess if thebenefits exceed the disadvantagesEvaluating your customer value requires dedication and time, the knowledge you acquire will be extremely valuable.Formula to calculate customer value To determine net value, find the differences between total customer benefits and total customer costs.By assessing the benefits customers receive against the associated costs, companies can determine whether the value provided outweighs the investments made.This also helps businesses make informed decisions about resource allocation and customer relationship management strategies.This approach enables businesses to improve their operations, enhance customer satisfaction, and drive sustainable growth.9Best practices toincrease customer valueCustomer value goes beyond just price. It’s all about how a product or service solves a problem, benefiting both the individual and the organization.This value is subjective, meaning it’s unique to each buyer and influenced by factors like their experience.Even though everyone pays the same price, the value they receive can differ greatly. Let’s dive into how to create customer value and increase it.Understand your customer needs and expectationsTo create customer value, it is crucial to understand what your customers truly need and expect from your products or services.This requires conducting thorough market research, collecting feedback from customers, and analyzing trends in the industry.According to a Gartner report, when customers receive added value during a service interaction, their chances of repurchasing or renewing increase by 86%.By understanding, and enhancing their needs and expectations, you can tailor your offerings to meet their requirements effectively.Provide quality products or servicesCustomers are more likely to stay loyal to a brand that consistently delivers high-quality offerings.You can exceed customer expectations and differentiate yourself from competitors by investing in the following:Product developmentContinuous product improvementQuality assurance and control processesBuild strong customer relationshipsBy engaging with customers on a personal level, demonstrating empathy, and providing exceptional customer service, you can cultivate loyalty and trust.Encourage open communication with customers, address their concerns promptly, and show appreciation for their business.Establishing a positive relationship with customers can help them recognize the value of your products or services, potentially resulting in continued purchases.Make customer experience a priorityFocusing on excellent customer service is directly linked to enhancing customer value. By consistently exceeding customer expectations and delivering exceptional customer service experiences, companies can build strong customer loyalty.Satisfied customers are more inclined to recommend a business to others, leading to positive word-of-mouth referrals and an expansion of the customer network.This not only solidifies the company’s reputation but also attracts new customers, thereby increasing the overall value of the customer base, fostering long-term relationships with customers.Empower your customer support teamInvesting in employee training and empowerment directly contributes to increasing customer value by enhancing the quality of customer service.Empowered employees will be better equipped with relevant skills and knowledge to handle inquiries efficiently and empathetically.As a result, they can resolve customer issues quickly and provide personalized customer service, ultimately leaving a positive impression on customers.Provide multichannel options to your customersDetermine the communication channels your target audience spends more time on, and then ensure that you use those channels to show that customer opinions are valued.Provide support over a range of channels, including email, phone, live chat support, messaging, and community forums, to enable clients to reach you on their preferred platforms.The ability to continue discussions across multiple channels enables smooth, dependable customer interactions, therefore increasing overall customer value.Prioritize personalization and customizationUse data from customer service analytics and customer insights to create personalized support that resonate with your target audience.By understanding your customers’ perceptions, behaviors, and needs, you can tailor your products and services to meet their requirements.For instance, you can implement comprehensive help desk software with features such as:Customer portalCustomizable email templatesMobile appCustomization functionalities like @-mentions, and private notesWhether it’s recommending relevant products, sending personalized offers, or providing customized solutions, personalization can significantly enhance the overall customer experience.Leverage your customers’ feedbackBy actively seeking feedback from customers through surveys, reviews, community forums, and social media, you can gain valuable insights into their experiences and preferences.Use this feedback to make data-driven decisions that lead to improvements in your products, services, and overall customer experience.By acting on the customer feedback loop, you demonstrate that you value customers’ opinions and you are committed to meeting their needs.Implementing loyalty programsOffer incentives such as discounts, exclusive deals, or reward points for every purchase to incentivize customers to choose your brand over competitors.By rewarding customers for their loyalty, you can create a sense of appreciation and belonging that strengthens the customer-brand relationship.Design loyalty programs that align with your target audience’s preferences and encourage ongoing customer engagement with your brand.Loyalty programs and incentives effectively increase customer value and encourage repeat business.Why iscustomer valueimportant?Providing value to consumers is essential to preserving long-term connections with current clients and gaining repeat business. Addressing client needs and desires and understanding how they evolve are crucial.Boost customer retention: Customers who feel that the company is meeting their values are more likely to return for repeat purchases.Competitive advantage: When a business can offer higher value than its competitors, it can attract more customers and gain a competitive edge.Enhance brand loyalty: Customers who consistently receive value from a company are likelier to become loyal customers who advocate for the brand.Increase profits: Customers perceive high value, and they are willing to pay more for products or services, leading to higher revenues for the company.Foster positive word of mouth: When customers are satisfied with the value they receive, they are more likely to recommend the company to others, leading to positive word-of-mouth marketing.Creating long-term customer valueContinuously striving to provide more value to your customers enhances their satisfaction and fosters loyalty and long-term relationships.Remember, customer value is not always about the price or quality of a product or service, but also about the overall experience and benefits that your business offers.To increase customer value, focus on personalization, communication, and continuous improvement based on customer feedback.By putting customers first in your business strategy, you can create a strong competitive advantage and drive sustainable success.Using the right customer service and support software may make it much easier to create your customer values.Schedule a live demo to see how LIKE.TG can help your company unlock customer value. Start a free trial to explore its many features. If you have any questions about the product and its capabilities, feel free to contact the LIKE.TG support team.We hope this article was helpful to you. Kindly share your views and suggestions in the comments below.Related articles Customer Orientation: Strategies, Benefits (+ Examples)Proactive Customer Service: Best Strategies and BenefitsCustomer Trust: Definition, Strategies, and Importance

Businesses must provide exceptional customer experiences to satisfy customers. To better improve customer experience, brands should identify and optimize their customer touchpoints.Customer touchpoints comprise all the moments where your company is in contact with customers. These engagement points form the basis of most customer service interactions and determine whether customers will stay loyal to your business.A research study by Calabrio shows that 97% of customers and 98% of customer service managers agree that customer service interactions impact brand loyalty.Brands that focus on their customer interaction points can significantly improve customer loyalty and reduce customer churn.In this blog post, we’ll explore what customer touchpoints are all about. We’ll also show you ways to identify them, and we’ll give real-life examples of how they impact the customer journey. What are customer touchpoints?Customer touchpoints are any points of contact between a customer and a business. They enable customers to understand the business better and to get to know a company’s products and services.Customer touchpoints involve all platforms through which a customer interaction occurs. These include:Social mediaSupport staffLive chatsWebsitesThese customer engagement points offer an opportunity for better consumer interactions that strengthen bonds between you and your customers while also enhancing brand perception.Customer touchpoint examplesBusinesses can interact with customers at different stages of the customer journey, including before a purchase, during a purchase, and after a purchase.Below are some detailed customer touchpoint examples.Pre-purchasePre-purchase touchpoints refer to the various customer interactions that occur before a customer makes a purchase. They play a crucial role in shaping the customer’s brand perception.Here’s a detailed discussion of pre-purchase touchpoints:Social media platformsCustomers might discover your brand through social media ads, content, or influencer marketing. Engage with them through comments or messages to create a positive first impression.Online reviews and ratingsCustomers often research online reviews before purchases. Positive reviews on G2, or other sites like Capterra, build trust and encourage potential customers to choose you.Digital marketing contentBlog posts, articles, or informative videos addressing customer pain points demonstrate your expertise and establish you as a thoughtful leader. This valuable content positions you as a trusted resource even before a purchase.Company eventsCompany events such as product launches, conferences, and seminars allow potential customers to experience your brand firsthand. They can learn about your products, see them in action, and interact with your team.This builds trust, clarifies product benefits, and generates excitement around your brand.During purchaseThese customer touchpoints include all the interactions a customer has with your brand as they move towards completing a purchase. These customer engagement points significantly impact a customer’s experience and satisfaction.Additionally, these interaction influence customers’ decisions to complete the purchase and return. Below is a breakdown of some critical customer interaction points during a purchase:Product catalogsProduct catalogs spark customers’ interest with visuals and descriptions. They act as an information hub for making informed decisions and can be personalized for a tailored experience.ChatbotsLive chat options or chatbots on online stores offer real-time support and address customer queries while purchasing. Chatbots can lead to increased conversion rates, improved customer satisfaction, and reduced customer churn.Customer onboardingCustomer onboarding is vital in helping customers get acquainted with a product or service. Providing clear instructions, tutorials, and support resources helps customers navigate the onboarding process smoothly.Point of saleA point-of-sale system is often the final consumer interaction point with your brand before they complete a purchase. A smooth, efficient, and friendly checkout process can solidify a positive buying experience and encourage repeat business.Post-purchasePost-purchase touchpoints are interactions after a customer has bought your product or service. They are crucial for building lasting relationships and fostering customer loyalty.Here’s a breakdown of some vital post-purchase touchpoints:Thank you lettersSending personalized customer thank-you notes or emails immediately after a purchase expresses gratitude to customers for choosing your product or service. This simple gesture sets a positive tone for future interactions.Product feedback surveysGathering customer feedback through post-purchase surveys provides valuable insights into customer satisfaction and product performance.By soliciting feedback on the customer service experience, brands can check for areas to improve on and tailor their offerings to better meet customer needs.Customer support channelsProviding responsive and helpful customer support through various channels such as phone, email, and live chat ensures customer satisfaction.Customer success programsOffering dedicated customer success programs can provide ongoing support and ensure that customers are maximizing the value of their purchases.Customer loyalty programsRewarding repeat customers through customer loyalty programs or exclusive discounts incentivizes future purchases and strengthens brand loyalty.Self-service resourcesA study by Nice shows that almost all companies and most customers value self-service. Offering self-service resources such as FAQs, knowledge bases, and online tutorials empowers customers to find solutions to common issues independently.By providing accessible self-service options, businesses can reduce support inquiries and improve customer satisfaction.How can you identify customer touchpoints?You need to identify customer touchpoints and recognize how customers interact with your business throughout their journey. Brands should identify these interaction points and optimize them to improve the customer experience.Here’s a guide with a few customer touchpoint examples to help you identify them:Put yourself in the position of your customersUnderstand your customers’ perspective to discover how they interact with your brand. Observe their actions while purchasing products or communicating with sales staff.Conduct customer researchUse customer satisfaction reports, focus groups, and interviews to gain customer insights into their journey and the customer touchpoints they encounter. Ask them about their experiences at different stages and how you can improve each interaction.Use website analyticsLook for existing data sources that can reveal customer touchpoints. This could include:Website analytics that show user behaviorCustomer service logs that indicate how customers reach outSocial media insights that demonstrate online interactionsMap the customer’s journeyA customer journey map helps you visualize all the stages a customer goes through, from initial awareness to post-purchase experience.This might involve online research, social media interactions, visiting your website, contacting customer service, purchasing, and receiving support after the sale.Understand your target audienceYou should know the demographics of your ideal customer. By knowing your ideal customer’s interests and online behavior, you can predict where they might encounter your brand.Gather customer feedbackUse feedback to learn more about your customers’ experiences and interactions with your brand. Surveys, reviews, and direct feedback can provide valuable information about touchpoints that are significant to them.How to improve your customer touchpointsAs a brand, you must make sure that every touchpoint contributes to a positive customer experience. Ensure that all your customer journey interactions meet customers’ expectations to increase your customer satisfaction ratings.Improving your customer interaction points is an excellent strategy for meeting customer expectations. Here are a few tips on how to improve your customer touchpoints.Train your support staff to provide quality customer service interactionsImplement comprehensive training programs for your customer service staff to ensure they have the necessary product knowledge, customer service skills, and empathy to assist customers.Equip your customer service team with the necessary tools such as help desk software or live chat systems, to offer prompt and efficient service.Additionally, empower your staff with comprehensive knowledge base software to help agents find all-round solutions to customer issues quickly.Ensure a smooth customer onboarding experienceA good onboarding process ensures customers experience excellent customer interactions from the get-go and creates a good first impression for your brand. You can enhance the onboarding process and improve customer interaction points by:Providing clear instructions on how to use the product or service.Giving helpful tips usingFAQ software.Guiding customers through the initial setup or first use of your product or service.Additionally, simplify your sign-up or purchase process to improve pre-purchase or purchase consumer interaction points.You should also offer how-to videos or product or service support resources, and you can send introductory emails that outline the key features and benefits of the product or service.Use customer data to personalize customer interactionsAnalyze customer data—such as purchase history, preferences, and behaviour—to tailor each customer interaction. Other ways you can use customer data to improve customer service touchpoints include:Proactively reaching out to customers with tailored content and assistance.Sending follow-up emails after each customer service interaction.Reaching out to customers via their preferred communication channel.Addressing the customer by their name to make interactions feel personal.Focus on the communication channels that your customers preferIdentify each customer’s preferred communication channel—whether social media, email, phone, or live chat—and communicate or provide support via these mediums.For instance, if they usually reach out via social media, then contact them via social media platforms. Optimize each customer communication channel to ensure customers always enjoy seamless experiences.Ensure you promptly address and reply to questions across all platforms to demonstrate to customers that you are consistently available and responsive.Listen to customer feedbackGather feedback from your customers to understand the experience they had at each customer interaction point. Use surveys to find out what areas to improve on in your customer engagement strategy.You can also ask for feedback directly from customers at various touchpoints, such as at the checkout, to understand whether they are satisfied or not. Analyze these feedback points to identify areas for improvement and issues that need to be addressed.Enhance support experiences at all customer touchpointsCustomer touchpoints provide excellent opportunities to build lifelong advocates for your brand. Every moment customers encounter your brand, from social media to check out, shapes their perception.By constantly improving your customer touchpoints, you can create a seamless and positive customer journey that fosters loyalty and drives business growth. Ready to unlock the potential hidden within your customer interaction points?LIKE.TG help desk software empowers you to streamline communication across various touchpoints. Contact us to learn how you can provide exceptional post-purchase support through email and live chat. Book a demo or request a free trial to discover how to create positive customer interactions with BoldDesk.We hope this blog was helpful. Do you have any additional ideas? Feel free to share them in the comment section below.

The language you use in business communications must be considered, as it may significantly affect the impression you leave on potential customers.The phrase “thank you for your understanding” is often overused and misunderstood in sales conversations.Consider adopting similar phrases that convey appreciation and thanks while maintaining clarity.Employing these alternative phrases when thanking customers may create connections, earn their confidence in your brand, and build lasting partnerships.In this article, we have provided some alternatives to use that can help you improve your business communication skills. Thank you for your understanding meaning“Thank you for your understanding” is a phrase used in less-than-ideal situations when delivering unexpected news or causing inconvenience to others.Using this phrase assumes good behavior and encourages the good behavior of the people you are communicating with.This is particularly beneficial in customer service and sales when trying to maintain a relationship with a customer. Microsoft reports that 95% of their survey clients indicated that customer service is important to their brand choice and loyaltyFor example, when there are problems with the services you’re offering, resolving customers’ issues is taking longer than anticipated, or the customer isn’t having a good experience for any reason. Using this phrase shows appreciation for the other person’s understanding and patience.This phrase can be helpful whether you are chatting in person, over the phone, or by email.Why use “thank you for your understanding” alternatives?Saying “thank you for your understanding” can convey a variety of meanings, such as expressing gratitude for your patience or apologizing for any inconvenience caused.However, it’s overused. It can also be interpreted as slightly impertinent, as it instructs readers on how to react, telling them how to feel and behave. It implies that not understanding a situation is unacceptable.These days, it is usually viewed as a polite but insincere expression. Therefore, exploring “thank you for your understanding” alternatives may be beneficial for a more precise and polite expression.“Thank you for understanding” alternatives to use in your communicationsThe phrase “thank you for your understanding” can be replaced with other appropriate ways to convey your appreciation of customers’ forbearance.1. “Thank you for sharing this information”When a customer reports that something has gone wrong, perhaps with the company website, let them know you’re working on fixing the problem, and then show appreciation for bringing it to your attention.Other synonyms for “thank you for sharing this information” include:2. “We appreciate the information.”3. “Your information is much appreciated.”4. “Thank you for providing these details.”For example:Dear [Name],Thank you for sharing this information with us. I have sent it to the appropriate team member, and we hope to have everything resolved soon.Best regards,[Your Name]5. “I appreciate your comprehension”Saying “I appreciate your comprehension” is a helpful way for non-native English speakers to express gratitude for their ability to understand an idea or situation.This phrase can be used in various communications, duties, tasks, and situations where specific actions are necessary.Compared to saying, “thank you for your understanding,” the phrase “I appreciate your comprehension” conveys appreciation more articulately and clearly.Other “thank you for your understanding” synonyms like this include:6. “Grateful for your support”7. “Value your tolerance”8. “Appreciate your acceptance”For example: Dear [Name],I just wanted to express my sincere gratitude for your comprehension. Your ability to understand and empathize with the situation has been incredibly reassuring.Your patience and understanding have made navigating this matter much smoother, and I truly appreciate your thoughtful approach.With gratitude,[Your Name]9. “We appreciate your flexibility”“Flexibility” is less presumptuous than “understanding” but can be used in fewer circumstances. It assumes there will be a solution.This phrase acknowledges that customers are making an accommodation and is particularly useful when making a request or causing an inconvenience.Whatever has gone wrong requires customers to wait some time or perform a workaround to achieve their original intent.Other “thank you for your flexibility” synonyms include:10. “We’re grateful for your adaptability.”11. “Thank you for being so accommodating.”12. “I value your willingness to adjust.”For example:Dear Customers,On behalf of [company], I want to extend my genuine appreciation for your flexibility.We realize the downtime has been an inconvenience, and we’re working on pinpointing the cause.For now, everything is back online, so you can continue to use [system] as before.Those customers who submitted requests via email will have them transferred to the [system] within 24 hours.Thank you again for working with us on this while we sorted everything out.Sincerely,John Doe[company] CTO13. “We are grateful for your patience”Saying, “We are grateful for your patience,” is a more direct way of asking people to stay calm while you figure out how to fix what went wrong.It expresses acknowledgment and appreciation for their willingness to tolerate delays or challenges without complaint.It still sets an expectation of behavior but also reassuringly assures them that their issues are being addressed. It doesn’t demand empathy, either, just time and space.“We are grateful for your patience” rephrasings include:14. “We are thankful for your patience.”15. “We appreciate your tolerance.”For example:Dear [ Name],I apologize for the issue you’re encountering. We are doing everything we can to resolve the matter on our end.We will let you know as soon as we’re finished. We’re grateful for your patience as we sort this out.Sincerely,[Your Name]16. “We are committed to helping you with this”This phrase can be more helpful than “Thank you for your understanding.” It shows that, despite the bad news, you are determined to help customers solve the issue.Instead of telling customers how to behave while you do, it just reassures them that you are taking them seriously and actively seeking a solution.This can be even more calming than reminding them of their manners.Alternatives for “I am committed to helping you with this” include:17. “We are dedicated to assisting you with this matter.”18. “I am devoted to finding a solution.”19. “We will be working on this until we find a solution.”For example:Dear [Name],Thank you for sharing your concerns with us. I am sorry you have been experiencing this error.Rest assured, I am committed to helping you with this. I will update you as soon as possibleBest regards,[Your Name]20. “Thank you for listening”In what way do we understand? Via listening (or reading, depending on the medium). When customers take the time to learn why you made the decision you did, this phrase appreciates them for it.It may be the case that an issue customers are encountering has no solution, or the resources required are not worth investing in after a cost-benefit analysis.Or you may be announcing something unpleasant, like the discontinuation of a product, for similar reasons.In this case, you can explain your reasoning and presume that upset customers will have empathy by saying, “Thank you for your understanding,” or simply appreciate the time they spent hearing you out. The latter tends to be more soothing.Other “Thank you for listening” synonymsinclude:21. “Thank you for hearing us out.”22. “I’m grateful for your attention.”23. “I appreciate the time you’ve taken to understand our reasons.”For example: Dear Customers,I know many of you are unhappy with the recent news that [product] will no longer be updated. Thank you all for being such loyal enthusiasts these last [#] years!After many long discussions, we at [company] feel that [product] no longer fits the direction we seek to pursue. [Reasons for discontinuation].Thank you for taking the time to understand our reasoning. The product team for [product] recommends [list of products] for experiences like what you’ve had with [product].We hope to see you in the next chapter of our growth!Sincerely,[Company executive]The common use case for thank you for your understanding alternativesThe phrase “thank you for your understanding” is commonly used in situations where you want to express gratitude to someone for being patient or accommodating in response to a particular circumstance, often preemptively.Here are some situations where it’s appropriate to utilize “thank you for your understanding”:Apologizing for an inconvenience: When you need to apologize for causing customers inconvenience due to a mistake, delay, or change of plans, you can use this phrase after an explanation and apology. It implies that things like this are normal and asks customers to empathize.Requesting patience: If an issue is ongoing, this phrase can be used to ask for time to resolve it. If the issue is affecting many customers, send a blanket email or post a pop-up with a warning on your website. Including “thank you for your understanding” in such a message begs for patience while you solve the problem and forestalls some of the influx of support requests and complaints.When acknowledging dissatisfaction: The phrase “thank you for your understanding” is often used when acknowledging someone’s expression of dissatisfaction. If their expectations are impossible to meet, an explanation followed by this phrase and an apology closes the subject.Announcing something disappointing: If you are announcing something that may upset a subsect of your customers, this phrase often follows a thorough explanation of your decision. While acknowledging their feelings, this emphasizes that you felt there was no choice and have faith they’ll see that, too.Make use of “thank you for your understanding” alternative phrasesBusinesses’ support teams are constantly learning how to communicate more effectively. One way to do this is by finding more than one way to say things that can come across as disingenuous.While “thank you for your understanding” may be appropriate in some situations, it may not always convey the tone you’re trying to achieve.LIKE.TG empowers support agents to communicate effectively with their customers. Contact us to arrange a live demo and experience how our features can help you navigate customer support issues and improve relationships. You can also sign up for our free trial for immediate access.Would you like to use any other alternatives to “thank you for your understanding”? Please share them with us in the comments section below.

Support agents play a vital role in customer service, sales, and overall business operations by serving as the direct connection with the customers.It is essential for businesses to find effective ways to improve agent productivity, as it greatly impacts success and the quality of customer service.However, the most common complaints and poor customer experiences from disappointed consumers are related to delayed responses and issue resolution by unqualified customer service representatives.Even with advancements in live chat, workflow automation, canned responses, and self-service platform technologies for customer support, why do businesses still suffer from unproductive support agents?In this blog, we’ll dive in and discover how you can empower your agents to perform at their best. How to measure agent productivity in customer serviceEvaluating agent productivity in customer service is a data-driven process that relies on specific key performance indicators (KPIs).These metrics provide valuable insights into individual agent performance and overall team effectiveness.By analyzing these KPIs, managers can make informed decisions about staffing levels, operational processes, and training needs.Some of the most common KPIs include:First response time: This is the targeted time for the initial agent response to a customer.First contact resolution (FCR): Measures the percentage of customer issues resolved during the initial interaction. A higher FCR indicates efficient problem-solving and reduces the need for follow-up contact.Average handle time (AHT): Tracks the time spent handling an interaction, including time on hold and after-call work.Customer satisfaction scores (CSAT): Gathered through surveys or feedback forms that provide a crucial perception of the quality of the customer experience.These combined metrics offer a comprehensive picture to improve agent productivity and customer satisfaction within a contact center.Why is it important to improve agent productivity?Customers frequently encounter issues that require resolution by businesses, particularly in customer service.Often, agents take extended time to address and resolve these issues. The following are key reasons why improving agent productivity is important.Enhances customer satisfaction: When the support agents are more productive, they can handle customer queries or issues more efficiently. This leads to reduced wait times, quicker resolutions, and overall better client experiences.Productive support agents save you money: Efficient agents manage more customer interactions, reducing wait times and the need for additional agents. This translates to cost savings and enables support agents to focus on other pressing issuesImproves agents’ morale: When agents can effectively help customers, they feel accomplished and are more likely to stay engaged and motivated.Provides valuable data for improvement: When agent productivity metrics are tracked, you can identify areas for improvement in customer support operations, training, or technology. This data-driven approach can lead to continuous customization of your operations.Best tips to improve agent productivity in businessEfficient agents not only provide better service to customers but also contribute to the overall success of your business. Here are the top practices to increase agent productivity:Recruit and provide training for suitable agentsTo help support agents excel in their positions, start by selecting suitable employees for the customer service role.Strong communication skills, empathy, problem-solving abilities, adaptability, and a customer-focused mindset are characteristics of effective support agents.According to PwC, 46% of customers will stop doing business with a brand if its employees lack knowledge.To prevent this, it’s essential to have a proper onboarding process that introduces new hires to the company’s policies, tools, and customers and provides them with the necessary knowledge to increase agent productivity.You can achieve this through:Offering training programsOrganizing workshopsProviding online coursesCreating user guides and manualsPreparing how-to-do videosAfter all, a lack of agent-general knowledge can slow down and affect their ability to resolve client issues quickly within the provided time.Offer integration with third-party applicationsTo enhance the efficiency and agent productivity , it is recommended that they be provided with collaboration tools like Slack, Gmail shared inbox, and Microsoft Teams.With the help of these tools, agents can receive automatic notifications for new tickets within the chats and channels.This advanced ticket-handling feature facilitates seamless communication and enables agents to address issues more quickly, improving customer satisfaction.Provide agents with the right tools and technologyThe investment in tools for agents increased by 62%, making their work easier (Cirrus). Equip your agents with the right tools and technology to streamline their work processes.Using artificial Intelligence (AI) can assist businesses in automating routine tasks and workflows, enabling agents to dedicate less time to answering common questions and more time to developing difficult solutions.Other AI tools and technologies to use include:Ticket summarization: This feature provides summaries of customer interactions, enabling agents to concentrate on finding solutions instead of reading each communication in detail.Error-free communication: Grammar-checking and rewriting tools help agents create responses that are both professional and free of grammatical errors.Multilingual support: Agents canengage with consumers globally by utilizing AI translation tools, which help them overcome language challenges.Set realistic goals and expectationsEstablishing clear expectations to improve agent productivity begins with clearly defining each agent’s roles and responsibilities.This involves outlining the required tasks, specifying the standards agents must adhere to, and ensuring they understand the level of service expected from customers.When agents precisely understand their role, setting achievable targets can motivate them to stay focused, work more efficiently, and provide a basis for evaluating their performance.Establish a centralized system for ticketingImplementing a centralized ticketing system can greatly improve agents’ productivity by bringing together all customer interactions from various communication channels into one unified platform.This eliminates the need for agents to switch between multiple platforms, saving time and minimizing the chances of overlooking any inquiries.Additionally, this system offers a comprehensive record of each customer’s interactions through tickets, enabling agents to deliver personalized service and address issues quickly.Implement performance metricsEstablish clear performance metrics aligned with agent productivity goals to monitor and motivate agent operation.Customer service software can assist with this by providing advanced data and analytics tools that track agent performance.Businesses can track and improve agent productivity using customer service KPIs such as:First response timeAverage handle timeFirst contact resolution rateCustomer satisfaction scoreAfter gathering this information, discussing it with your agents is important. Openly discussing your findings can ensure accountability and pinpoint areas for improvement for both your agents and the support team.Make use of self-service optionsAccording to research conducted by Cirrus, 70% of agents wish to have the freedom to address customer problems independently and improve first-contact resolution rates.Customer self-service portals enable clients to track progress, submit tickets, and access information, helping agents prioritize urgent issues.When clients can resolve their issues on their own, it leads to increased productivity for the agent.Troubleshooting guides help agents quickly resolve customer problems. Resolved issues are sent to the FAQ section for future reference.In addition, provide support agents with comprehensive internal knowledge base software or an FAQ software, containing relevant information and solutions to common customer queries.This will enable them to have the information at their fingertips, reducing research time and improving their productivity.Use a task management toolBusinesses can utilize task management tools to reduce the number of steps needed to handle a problem and improve agent productivity by dividing the work into smaller tasks.This maintains a centralized and streamlined record of customer interactions during calls and meetings, reducing mental strain and freeing up agents’ time for handling customer inquiries.By focusing on one task at a time, agents become more efficient and resolve customer issues faster.Empower agents with workflow automationBy automating repetitive tasks and simplifying complex processes, workflow automation empowers agents to focus on high-value interactions, boosting both efficiency and morale.You can implement a SLA feature to send notifications that empower agents to make decisions on their own within predefined guidelines.This approach can save time and boost customer satisfaction by setting deadlines and enabling them to resolve problems without unnecessary escalations.Other workflow automation features to use include:Automation rule: Enable you to set up a workflow that performs actions based on specific conditions. This rule helps create tickets automatically and other specific ticket actions.Work schedules: Establish business hours of operation and days off for your support team such as holidays or weekends.Service level agreement (SLA): Assist in determining the automatic response and resolution times that your support team should adhere to for a ticket.Guarantee clear communication channels for agentsIt’s important to establish a clear and effective communication channel between your customer service agents and customers.When agents have access to reliable and efficient communication tools, they can easily and quickly communicate with their colleagues, managers, and customers, which can help them resolve issues more effectively and efficiently.Therefore, businesses need to ensure that their agents have access to communication channels that are easy to use, secure, and reliable, such as instant messaging, email, video conferencing, and social media platforms to facilitate quick response times and the resolution of customer queries.This will improve internal processes and enhance the support provided to external customers by improving agent productivity and problem-solving skills.Inform agents of new updates to the companyFoster open communication in your team to promote collaboration and feedback, enhance creativity, and solve problems.Effective communication builds trust and stronger relationships, keeping agents updated on business changes to avoid providing outdated information.Sending a simple announcement can prevent unprepared during calls, which improve agent productivity.Offer incentives and rewards to improve agent productivityRecognize and celebrate the achievements of your agents to boost morale and motivation.Incentives such as bonuses, gift cards, certificates of achievement, or recognition can encourage agents to go above and beyond in delivering exceptional customer service.Additionally, publicly acknowledging and rewarding top-performing agents for their efforts, milestones, and accomplishments can create a positive work environment and inspire agents to deliver exceptional service.How LIKE.TG helps to increase agent productivityLIKE.TG assists agents in staying focused and productive by achieving customer service goals by automating repetitive tasks, offering AI-powered assistance for better communication, and providing a central location for all customer interactions.Through mobile apps, workflow automation, task management, and internal communication tools, LIKE.TG promotes collaboration and eliminates unnecessary delays.Agents are equipped with relevant information and a real-time task list, enabling them to assist customers promptly, resolve issues quickly, and improve overall customer satisfaction.Contact us to arrange a live demo and experience how LIKE.TG features can help you improve agent productivity in your organization. Or sign up for our free trial for immediate access.I hope you found the article useful. Do you have any more thoughts or recommendations? Kindly leave your comments in the section below.

Businesses strive to enhance their customer interactions and engagement by providing real-time communication.Having the right chat software helps businesses provide quick support and self-service options to their customers.Although LiveChat is widely used and has a wide range of real-time features conducive to company growth and rapid customer query resolution, it is not without its limitations.Its high cost, complicated user interface, and restricted customization options often make businesses explore other LiveChat alternatives.These LiveChat alternatives offer stronger automation, enhanced engagement, and revenue-boosting capabilities.In this blog, we’ll explore the top LiveChat alternatives so you can choose the best solution for your company’s needs. Why look for a LiveChat alternative?LiveChat is not perfect as a real-time assistance platform. It has drawbacks, some of which might be reason enough for some businesses to opt for other alternatives. Below are some of its downsides.Financial considerations: LiveChat’s per-agent pricing can be expensive for larger teams, especially if you’re a small business or a startup. The starter plan costs $20/agent/month, which can be difficult for small to medium-sized businesses.Customization:LiveChat’s customization options are restricted, and premium plans are needed to customize chat keys and the enterprise package to remove LiveChat’s brand logo.This may limit the ability to provide a unique customer experience, especially for businesses with unique branding or user flows. More customizable alternatives could offer a better fit.Integration requirements:Businesses relying on specific software or services may find LiveChat integrations insufficient. Alternatives with wider or multiple integrations can simplify workflows.Products that require additional features:LiveChat’s pricing structure for chat, help desks, and knowledge bases may increase business costs and difficulty, requiring more administration and integration time. As a result, businesses will search for other alternatives.Complexity: Businesses may opt for alternatives to LiveChat due to its challenging user interface, which could lead to implementation delays and require additional training for customer support agents.Support: If you are not satisfied with the level of customer support provided by LiveChat, you may look for alternatives that offer better support and are quicker to respond to your inquiries to increase your level of loyalty.Innovation: Other LiveChat solutions might offer more innovative features, better user experiences, or newer technologies that align better with your business goals and customer expectations.Top 11LiveChat Alternativesfor Customer SupportHere are the top LiveChat alternatives.LIKE.TGLIKE.TG, a Syncfusion product, is developing a chatfeature. Although it will be available very soon, the project is still in progress.Schedule a live demo to see why LIKE.TG is the most effective choice. Start a free trial to get instance access right now. If you have any questions about the product and its capabilities, please contact the LIKE.TG support team.LIKE.TG pricing plans Agent-Based plansScale: $25 for 3 agents /monthGrowth: $50 for 3 agents/monthEnterprise: $75 for 3 agents/monthUnlimited Agents plansStandard: $799/monthPro: $1499/monthBusiness: Talk to usFree trial: 15 daysZendeskZendesk offers a LiveChat feature as part of its customer service platform, allowing businesses to connect with website visitors and customers in real-time.Customers may contact support teams through various channels on the platform to handle any problems they might have while using its services.With Zendesk, customers can receive instant assistance and enjoy a seamless experience.Key featuresChat widgetReal-time messagingCanned responsesCustomizationPricing: Starts at $19 per monthFree trial: 14 daysIntercomIntercom is a customer messaging platform with a chat feature that allows customer communication and engagement.The chat feature enables businesses to interact with their website visitors or app users in real-time, allowing immediate support.It improves customer relationships and enhances business performance regardless of volume or convenience.Key featuresChatAutomated answersMobile appsApps + integrationsPricing: Starts at $39/seat/monthFree trial: 14 daysZoho SalesIQZoho SalesIQ is a customer service tool that provides an excellent alternative to LiveChat. With Zoho SalesIQ, your customers can easily contact you for support on your website and other channels.Unlike traditional chat solutions, Zoho SalesIQ offers advanced features that enable you to communicate with your users more often and provide them with personalized assistance around the clock.Key featuresChatInstant messagingVisitor trackingPricing: Starts at $7/user/monthFree trial: 14 daysOlarkOlark is a chat platform that allows businesses to effectively communicate with their customers in real-time, providing instant support and assistance.By centralizing customer data, this platform offers businesses insights from chat interactions that they can use to enhance their products and services.With Olark, businesses can improve customer engagement and create a better user experience.Key featuresCustomizationsChatAutomated messagesReal-time chatPricing: Starts at $29 per monthFree trial: 14 daysTidioTidio is an alternative to LiveChat, enabling businesses to engage with website visitors in real time through chat.Tidio’s platform empowers businesses to provide personalized customer service, capture leads, and enhance the overall user experience on their websitesUnlike LiveChat, Tidio caters to seasoned chat tool users and those new to the system.Key featuresChatTicketingMessaging channelsAnalyticsPricing: Starts at $29/user/monthFree trial: 7 daysHelp ScoutHelp Scout is a LiveChat alternative that provides tools for managing customer issues, support tickets, and communications.While Help Scout primarily focuses on email-based customer support, it offers an integrated chat feature called Beacon.This feature provides proactive customer service for quick support when needed.Key featuresApp messagingIntegrationChatShared inboxPricing: Starts at $20/user/monthFree trial: 15 daystawk.totawk.to is another LiveChat alternative. This software enables you to add a chat widget to your website quickly.With tawk.to you can monitor and chat with your website visitors without putting a strain on your budget.Key featuresChatAgent-to-agent messagingTagsGroup messagingPricing: FreeLiveAgentLiveAgent is a platform that provides a chat widget to connect with customers immediately.This software enables you to direct chats to the appropriate department, and with other features, you can evaluate and enhance operator performance.When it comes to customer support, LiveAgent is extremely good. It guarantees users the necessary support and upgrades to fulfil their changing requirements.Key featuresChatTicketing systemCall centersSocial media help deskCustomer service reportingPricing: Starts at $9 per agentFree trial: 14 daysHiverHiver is a customer service tool that simplifies communication with customers by integrating chat into its existing email management tools.This allows businesses to provide multichannel customer support.This enables support agents to respond to inquiries, resolve issues, and engage with customers in real-time through email and chat channels.Unlike LiveChat, Hiver manages your customer support operations without requiring you to run several systems.Key featuresEmail managementMultichannel supportCollaborationsIntegrationsPricing: Starts at $15/user/ monthFree trial: 7 daysOcelotOcelot is one of the LiveChat alternative designed specifically for students in higher education who require help with serious issues.With regular advice and assistance, the platform helps students create and sustain unique relationships with artificial intelligence and human intelligence.The software is designed to cater to student’s unique needs and the requirements of colleges and universities, offering features and functionalities to support student engagement.Ocelot provides a straightforward implementation process that reduces complexity.Key featuresChatbot integrationAI supportFile sharing and video chatPricing: Has no pricing plansLiveChat alternatives comparison tableWhile LiveChat is a great solution for various teams, more suitable options may be available. Depending on features and affordability, here are a few LiveChat alternatives to consider.LiveChat alternativesLiveChatPricing starts atFree trial LIKE.TGYes$10 for 10 agents /monthYesZendeskNo (Chatbot)$19 per monthYesIntercomYes$39/ seat/monthYesZoho SalesIQYes$7/user/monthYesOlarkYes$29 per monthYesTidioYes$29/user/monthYesHelp ScoutYes$20/user/monthYestawk.toYesFreeYesLiveAgentYes$9 per agentYesHiverNo (Chat widget)$15/user/ monthYesOcelotYes–Has no pricing plansHow to choose the bestLiveChat alternative?To select the best LiveChat alternative for your business, it’s crucial to understand your unique requirements and how they relate to the features offered by different platforms.Here are steps to help you determine the best option:Establish your requirements: Specify your requirements for a LiveChat solution. Please consider aspects such as the number of customer queries and desired features you would like to have. For example, if inquiries overburden your support teams, find a solution with an excellent tool for automation or canned responses.Consider customer support: Customer service from the platform vendor is crucial, especially throughout the installation and expansion periods.Assess their level of assistance, documentation, tutorials, and resources to maximize platform usage.Check for integration: It’s critical that LiveChat alternatives seamlessly integrate with your existing systems and tools, such as CRM software or analytics tools, to ensure a smooth workflow and effective data management.Consider user experience: Evaluate the user interface and experience of each LiveChat feature. The tool should provide a smooth experience for your support teams and customers.Think about the features: When comparing LiveChat alternatives, prioritize tools that offer features required by your support teams, such as multilingual support, mobile support, reporting and analytics, and CRM integration.Assess flexibility and ease of use: As your business grows, consider using user-friendly LiveChat alternatives for your support teams and customers.Select the best LiveChat alternatives for your businessWhen choosing the best LiveChat alternatives for your business, it’s crucial to consider features, costs, flexibility, and integration capabilities. LiveChat is a reliable tool, but it may not be the most suitable option for every business.Therefore, if you’re looking for LiveChat alternatives, this list of tools will help you find the one that fits your business.By using a great alternative, you can improve client connections, increase sales, and simplify communication, all of which will eventually contribute to your business’s growth and success.Was this article helpful? Do you have any suggestions or recommendations for other LiveChat alternatives?Please provide your thoughts in the comments section below.Related articles LiveChat Support: Transforming Customer EngagementWhat Is Customer Service? The Ultimate Guide

Your company’s knowledge is an invaluable resource that includes customer information, innovative ideas, and data on your employees, products, and services.But what if this knowledge is scattered and inaccessible to the rest of your team? This is why you need a knowledge management strategy.A well-defined knowledge management strategy can help you organize your company’s knowledge, manage business risks, and maintain smooth operations.This blog explores knowledge management strategies and shares steps to create an effective knowledge management system. What is a knowledge management strategy?A knowledge management strategy is a plan that details how you gather, store, manage, and share information within and outside your organization.Using this plan, you can define how employees capture and share customer-facing and internal knowledge, thus creating a knowledge-sharing culture.52 % of respondents say that changes in the workforce have made them proactively develop internal knowledge management strategies- DeloitteWhen employees leave the company, essential knowledge may be lost. To prevent this, it is a good policy to instill the habit of developing knowledge documents as they go.Essential components of a knowledge management strategyA knowledge management strategy comprises many parts that work together to deliver the strategic goals of a business.People: Your staff should practice a knowledge-sharing culture. Encourage critical stakeholders with well-defined roles and responsibilities to support the system by sharing appropriate knowledge and providing knowledge resources.Processes:Written process documents provide organized steps for collecting, managing, and sharing information. When processes are transparent and well-designed, the knowledge system works better.Information: Information is organized and stored to make it readily available and easy to use according to best practices and security policies.Technology: You should adopt a knowledge management system to implement your plan. The software should be able to integrate with the platforms you already use to store information.Types of knowledge management strategiesThere are many ways to approach knowledge management. The following are the most common approaches to knowledge management strategy.Customer-based strategyThe customer-based strategy utilizes a customer-first approach in analyzing customer needs to inform how the strategy will be designed.It involves organizing knowledge in a self-help section where customers can easily access information.Data about customers is used to develop this strategy to improve the customer experience strategy. For example, support teams can use past questions from customer tickets to create articles with answers for future customers.Knowledge-based strategyThis strategy emphasizes gathering knowledge from different sources for storage and distribution. Systems are put in place to prioritize collective knowledge.It involves a knowledge base that acts as a central repository of information. This can be used for either customer-facing or internal systems.Network-based strategyIn the network-based strategy, a company uses a network system to store and share information. One or more platforms can be used to access the information from different locations. Interconnected systems and technologies are used to communicate over the internet.Centralized strategyA centralized strategy combines all resources in one place. It involves a centralized knowledge base that can either be a physical library or a digital archive. Such a strategy allows for consistency and accuracy of knowledge.Personalization strategyThe focus of this strategy is for employees to share knowledge personally through mentorship programs. It includes methods such as training or personalized onboarding where experts give guidance to other employees.Decentralized strategyThis is a strategy where information is kept in multiple places. Responsibility and ownership of knowledge is distributed across the company.The business accesses different information from different people and areas. This helps to avoid the risk of data or knowledge loss.Businesses can employ one or more of these strategies depending on their objectives. Analyze your needs to know the type of strategy that best fits you.Why do you need a knowledge management strategy?A knowledge management strategy can help you achieve company goals. The following are some of the benefits of having a knowledge management strategy in place.Improves customer experience through fast issue resolutionA knowledge base provides troubleshooting and user manuals that make it easy for the support team to find information to solve customer issues quickly and reduce ticket resolution time.Enhances decision making through easily accessible knowledgeA knowledge management strategy makes information accessible through a knowledge repository that empowers employees to make better decisions.A central knowledge store captures knowledge from several areas, giving employees a broader range of customer insights.Aids collaboration across teamsWhen employees share knowledge, solutions become easier to find. Productivity increases due to fast issue resolution. Through cross-functional team collaboration, your support staff can leverage the knowledge of company experts to provide solutions faster.Promotes better customer service through self-help solutionsA knowledge management strategy provides simple customer self-service solutions through an external knowledge base that allows customers to find answers directly and solve problems on their own. As a result, there is an overall improvement in customer service.Speeds up the employee onboarding processNew employees can learn directly from a pool of information already existing in a knowledge base. A good knowledge base designshortens the time it takes to train new employees.Helps manage risksA good knowledge management plan prepares for the unexpected by having backup plans to reduce risk and ways to get things back on track if problems arise. Data is backed up, security measures in place, and privacy policies accessible and well understood.Boosts efficiency of support staff by avoiding duplication of workA knowledge management strategy saves time by enabling the reuse of past solutions from a central knowledge base, boosting support efficiency.Steps in developing a knowledge management strategyYour company’s knowledge is its secret weapon. But how do you capture, share, and use it to win? Follow these steps to develop your strategy.Identify your knowledge management requirementsYou must examine your needs before developing a strategy. This means you must articulate your goals and objectives clearly.Gather all the requirements that the strategy needs to fulfill. You must also understand the company culture and processes. All this forms a foundation for a knowledge management strategy.Evaluate your existing knowledge management positionFind out how you currently capture, organize, and share knowledge. You should also figure out where all the knowledge resources in your company currently reside to help you set goals and formulate a good content planning strategy.Choose the best tools to implement your strategyEvaluate how the knowledge management software available on the market aligns with your needs and objectives. Pick the right tools for your strategy and budget. It should capture and store knowledge as well integrate with your other software such as a help desk software.Plan the knowledge management strategyThis step is for deciding how to put the knowledge management strategy into practice. Develop an action plan on how employees will use the strategy. Create a user manual and policy guidelines for all staff to follow. Plan how often you will update the strategy.Bring everyone on boardOnce the strategy is in place, you need to involve everyone. Share the action plan and make guide pages, FAQs, templates, and knowledge base articles readily available to all staff.Empower staff through knowledge management system training and ensure all stakeholders are aware of the strategies put in place.Organize your knowledge management resourcesOrganize your knowledge resources. Categorize them into sections and subsections to make them easy to use and access. You can do this using a directory or index of resources.Set key performance indicatorsKey performance indicators help you measure the success of your strategy. Set these metrics to help you know what works and what doesn’t. Use customer sentiment and feedback to measure the effectiveness of your strategy over time.Continuously improve and update the strategyThe business landscape is continually changing. Continually improve your strategy to be up to date with industry standards. You should check out other companies’ strategies for ideas.Monitor the knowledge management resources and strategiesMonitor your knowledge resources constantly to ensure they meet your goals. Ensure that you have dedicated time for employees to evaluate and support your strategy.Examples of knowledge management strategiesSuccessful companies understand the importance of having knowledge management strategies in place to disseminate information and streamline business processes. Following are some examples of companies with knowledge management strategies in action.LIKE.TGOur website has an external knowledge base as a central repository of knowledge. The LIKE.TG knowledge base has helpful articles and how-to guides for customer support teams and customers. In it, information is organized into sections and subsections.Its search functionality helps users find information quickly. Additionally, LIKE.TG links to multiple support channels for customers who need further assistance, improving the overall customer experience strategy.MicrosoftMicrosoft’s SharePoint tool offers a platform for users to collaborate and share knowledge. The Microsoft Teams tool gives a platform for users to share knowledge resources.The company also has a powerful search across its platforms for users to find information quickly.GoogleGoogle is well known for being a knowledge-centered company. It uses knowledge management strategies in the following ways:Internal search: Google’s internal search engine lets employees quickly find information across many platforms.Knowledge repository: Google maintains an extensive knowledge base of best practices through documentation.AI-powered knowledge: Google uses machine learning to analyze patterns in knowledge usage and predict what information may be relevant to users.Formulate an effective knowledge management strategy for successDeveloping a knowledge management strategy can help your company leverage the collective knowledge of its employees and documentation.Sharing knowledge, picking the right tools, and always trying to do better helps you optimize resources and grow your business.Use LIKE.TG’s robust and customizable knowledge base software to store and organize information about your brand as part of your knowledge management strategy.Contact us and book a live demo to learn more about LIKE.TG’s knowledge base software. Sign up for a free trialto get access today.I hope this blog helped you learn more about knowledge management strategies and how to create a suitable plan for your business. Feel free to share your thoughts and feedback in the comment section below.

Customer service isn’t just a department, it’s the very foundation upon which successful businesses are built.The power of good customer service can never be underestimated—it has the ability to turn customers into loyal fans, transform complaints into compliments, and turn everyday transactions into memorable experiences.CGS reports that the percentage of customers who are willing to spend extra for excellent service has risen by 6% since 2019, with 30% now prepared to pay a premium for exceptional service.Customer service is a field where words often carry as much weight as actions and the right words can make all the difference.Words can calm frustration, build loyalty, and shape the nature of your brand identity. But where can we find the right words to guide our actions and inspire our teams?In this blog we will look at various customer service quotes from famous leaders and entrepreneurs. What are customer service quotes?Customer service quotes are expressions, statements, or phrases that summarize the principles, importance, and philosophy of delivering exceptional customer service.They remind us that customer service is not just a process, it’s a human experience. It’s about building trust, exceeding customer expectations, and leaving a lasting positive impression.Whether you’re an experienced customer service professional seeking a new perspective, or a leader looking to empower your team, these great customer service quotes:Offer valuable guidance.Can be a source of motivation, reminding us of the impact we have on others.Serve as a source of reflection, encouraging us to examine our own practices and identify areas for improvement.Can be inspirational and highlight the power we hold to create positive change through the simple act of excellent service.Let us explore the wisdom these customer service quotes offer, the lessons they teach, and the inspiration they provide.Let these words be your guide, and your fuel as you set out on the journey to deliver service that truly shines.Inspirational customer service quotes for the support teamHave you ever felt the temptation to give up while tirelessly pursuing a goal?Chances are, you’ve experienced those moments when almost giving up, searching for an inspiration—perhaps from someone’s encouraging words or a powerful quote—to motive you.Here are inspirational customer service quotes to keep your team going on such days.“Life is for service.” – From a plaque at Rollins College that inspired Fred Rogers, American television host, author, and producer.“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou author, poet, and civil rights activist“Service, in short, is not what you do, but who you are. It’s a way of living that you need to bring to everything you do if you’re to bring it to your customer interactions.” – Betsy Sanders, author of Fabled Service: Ordinary Acts, Extraordinary Outcomes.“To earn the respect (and eventually love) of your customers, you first have to respect those customers. That is why Golden Rule behavior is embraced by most of the winning companies.” – Colleen Barrett, President Emerita of Southwest Airlines“It is not your customer’s job to remember you, it is your obligation and responsibility to make sure they don’t have the chance to forget you.” – Patricia Fripp, professional speaker“If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.” – Ray Kroc, former CEO of McDonald’s“Don’t dwell on what went wrong. Instead, focus on what to do next. Spend your energies on moving forward toward finding the answer.” – Denis Waitley, American motivational speaker and writer“Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, ‘What’s in it for me?'” – Brian Tracy, author and motivational speaker“If you just communicate, you can get by. But if you communicate skillfully, you can work miracles.” – Jim Rohn, author and motivational speaker“Be kind and merciful. Let no one ever come to you without coming away better and happier.” – Mother Teresa, Albanian-Indian Catholic nun and the founder of the Missionaries of Charity.Customer service motivational quotes for managersDiscover the wisdom of the most successful entrepreneurs from history up to date and apply their insights to provide exceptional customer experiences.“Your most unhappy customers are your greatest source of learning.” – Bill Gates founder and CEO of Microsoft.“Customers don’t expect you to be perfect. They expect you to fix things when they go wrong.” – Donald Porter, former VP of British Airways.“I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better.” – Elon Musk, CEO of Tesla and founder of SpaceX.“How you think about your customer influences how you respond to them.” – Marilyn Suttle, customer service expert and CEO of Suttle Enterprises.“Good customer service is about understanding your client’s needs and then exceeding them.” – Cory Cabral, CEO and president of Proactive Access“Service is the rent we pay for being. It is the very purpose of life, and not something you do in your spare time.” – Marian Wright Edelman, Founder Children’s Defense Fund“A brand for a company is like a reputation for a person. You earn a reputation by trying to do hard things well.” – Jeff Bezos, founder of Amazon.“Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work.” – Steve Jobs, co-founder Apple.“We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes—but I was passionate about customer service.” – Tony Hsieh, former CEO of Zappos.“When the customer comes first, the customer will last.” – Bob Half, founder of Robert Half InternationalFunny customer service quotes to entertain you support teamProviding customer service can be an emotional journey with many highs and lows.But within the chaos, there’s laughter to be found, and that’s where these funny customer service quotes come in.“If you don’t care, your customer never will.” – Marlene Blaszczyk, motivational specialist.“The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” – Jeff Bezos, founder of Amazon.“Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, read Rule 1.” – Stew Leonard, founder of Stew Leonard’s.“If you’re not serving the customer, your job is to be serving someone who is.” – Jan Carlzon, Swedish businessman.“A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” – Henry Ford, founder Ford Motor Company.“If you are not taking care of your customer, your competitor will.” – Bob Hooey, author, coach, and speaker.“Although your customers won’t love you if you give bad service, your competitors will.” – Kate Zabriskie, President of Business Training Works, Inc.“Say and do something positive that will help the situation; it doesn’t take any brains to complain.” – Robert A. Cook, Christian author, radio broadcaster, and pastor.“Any fool can criticize, condemn and complain – and most fools do.” – Dale Carnegie, American writer and lecturer.“A smile is a curve that sets things straight.” – Phyllis Diller, American comedian and actress.“It’s not the customer’s job to know what they want.” – Steve Jobs, co-founder of Apple.“I’m not sure what’s more impressive: the size of your order or the confusion surrounding it.” – Anonymous (likely a customer service hero).Customer loyalty quotes to keep customers coming backProviding exceptional customer service is essential for any business that wants to thrive and retain a loyal customer base.A positive customer service experience can turn a one-time buyer into a lifelong client. Here are some inspirational customer loyalty quotes.“You don’t earn loyalty in a day. You earn loyalty day-by-day”– Jeffery Gitomer, author“It takes months to find a customer … seconds to lose one.”– Vince Lombardi, former American football player, coach, and NFL executive.“A satisfied customer is the best business strategy of all.”– Michael LeBoeuf, author.“Every interaction with a customer is an opportunity to make them feel valued, heard, and understood. The more you can do this, the more likely they are to come back or recommend your business to others.”– Sarah Walters, marketing manager at The Whit Group“Loyal customers, they don’t just come back, they don’t simply recommend you—they insist that their friends do business with you.”– Chip Bell, author and keynote speaker.“All lasting business is built on friendship.”– Alfred A. Montapert, author.“Sell good merchandise at a reasonable profit, treat your customers like human beings and they’ll always come back for more.”– Leon Leonwood Bean, L.L. Bean founder.“Satisfaction is a rating. Loyalty is a brand.”– Shep Hyken, Journalist.“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”– Kevin Stirtz, author.Additional customer service quotes to boost your teamOne way to inspire and motivate your support team is by using impactful customer service quotes. Here are some bonus quotes that can boost your customer support team.“Strive not to be a success, but rather to be of value.” – Albert Einstein, theoretical physicist.“The goal as a company is to have customer service that is not just the best but legendary.” – Sam Walton, founder of Walmart and Sam’s Club.“Your customer doesn’t care how much you know until they know how much you care.” – Damon Richards, customer care expert“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” – Henry Ford, founder Ford Motor Company.“The best way to find yourself is to lose yourself in the service of others.” – Mahatma Gandhi, lawyer, activist, writer, and politician.“The customer’s perception is your reality.” – Kate Zabriskie, President of Business Training Works, Inc.“Customers want good service, but they also want to feel valued.” – Anonymous“Approach each customer with the idea of helping [them] to solve a problem or achieve a goal, not [just] selling a product or service.” – Brian Tracy, author and public speaker.“To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” – Don Alden Adams, President, Watch Tower Bible and Tract Society of Pennsylvania.“The more you engage with customers, the clearer things become and the easier it is to determine what you should be doing.” – John Russell, Vice President and Managing Director, Harley Davidson Europe“Customer service is about making the customer feel like they made the right choice in choosing you.” – Anonymous“Quality in a service or product is not what you put into it. It is what the customer gets out of it.” – Peter Drucker, Austrian-American consultant and educator.“Make a customer, not a sale.” – Katherine Barchetti, author and former owner of K. Barchetti Shops.“Good customer service costs less than bad customer service.” – Sally Gronow, Head of customer service at Dŵr Cymru Welsh Water.“Inside of every problem lies an opportunity.” – Robert Kiyosaki, Author of Rich Dad Poor Dad.“Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.” – Steve Jobs, co-founder of Apple.“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffett, CEO of Berkshire Hathaway.“Success is the sum of small efforts, repeated day-in and day-out.” Robert Collier, author.Why use customer service quotes?Why quotes? Because they’re more than just words. They’re important rules or guiding principles.These customer service quotes are reminders that kindness, communication, and problem-solving are the instruments that build lasting customer relationships.They aren’t just for display; they’re tools we can use, sayings we can repeat, and lights to help us through tough times in customer service. They can empower you to:Motivate your team: Use these customer service quotes to build a passion for service in your team. Remind team members of the impact they make and the value they bring.Inspire yourself: When doubt arises or challenges increase, lean on these powerful words to inspire your own commitment to providing excellent customer service.Connect with customers: Share these customer service quotes with your customers. Show them that you understand their concerns and value their presence. You might be surprised at the customer connections you build through these shared words.These customer service quotes often reflect key topics such as empathy, communication, satisfaction, and the overall customer journey.They serve as reminders of the important role that customer service plays in building relationships, ensuring loyalty, and adding to the success of a business.Customer service quotes are not only used to inspire and guide customer support professionals, but they are also shared widely to strengthen the importance of customer-centric values in an organization.They express the principle that exceptional customer service is not just a department but a mindset that should cover every aspect of a business.How and where to use customer service quotes effectivelyGood customer service is the pillar of any successful business. It not only ensures customer satisfaction, but it also encourages a positive reputation and encourages repeat business.Here’s how to use customer service quotes effectively.Post them on your desk or workspace: Position them where they are easily seen and allow them to be a constant source of inspiration and guidance.Share them with your team: Start a conversation or debate and learn from each other’s interpretations.Use them to provoke thoughts: After a challenging interaction, revisit a relevant quote and see if it offers a new perspective.Use them in training: Include these customer service quotes in training materials to inspire new hires and remind knowledgeable employees of the values and attitudes that contribute to good customer service.Share them with customers: Use customer service quotes in email signatures or on your website to communicate your promise to provide quality service to your clients.Use customer service quotes to inspire and motivate your teamBy including these quotes into the customer service approach, individuals and organizations can strengthen their dedication to delivering outstanding experiences. This builds a positive reputation in the marketplace.Explore the capabilities of LIKE.TG, an advanced help-desk solution meant to address all your customer service challenges. Feel free to arrange a 30-minute live demo for an actual feel of the system.Furthermore, start your journey with a 15-day free trial, exploring the features of LIKE.TG that align with your company’s requirements. For more details and guidance on starting your LIKE.TG experience, reach out to the LIKE.TG support team.Remember, words have the power to transform interactions, build trust, and create customers who are not just satisfied, but truly happy.We hope you enjoyed browsing through our selection of good customer service quotes. Which customer service quote did you find interesting? Kindly leave your opinions and feedback in the comments section.

Imagine this: Three hundred people are asking the same question on your company’s website, but every agent that answers them gives a different response.This inconsistency damages your customer service’s reputation and also confuses your clients.An FAQ tool serves as a single point of contact for information, providing consumers with quick access to directions and answers on a range of subjects concerning goods, services, regulations, and more.The adoption of good FAQ software is necessary to address issues and guarantee perfect customer support.Let’s discuss FAQ tools in more detail, including their importance, features, top choices in the market, and more. What is FAQ software?FAQ software is a specialized tool designed to help businesses create, organize, manage, and publish answers to commonly asked questions.According to research by Tidio, self-service has been acknowledged by 91% of businesses as a key area for investment.By embracing the best FAQ software, businesses empower users to find answers to recurring inquiries independently.This facilitates prompt resolution and lowers the number of support tickets.FAQ software ensures that all questions receive a response and maintain consistency, especially common ones.The best FAQ software for business (2024)According to Higher Logic’s research, 79% of respondents expect companies to provide self-service support options, allowing customers to find solutions independently without needing to reach out for support.Here is a list of the best FAQ software with details of features and pricing to help you choose what fits your organization best.1. LIKE.TGThe LIKE.TG FAQ software is designed to provide clients with timely and relevant answers to their commonly asked questions, thereby ensuring a smooth support experience.This tool has made it easy for businesses to create and edit FAQ articles, categorize them for easy navigation, and integrate them seamlessly into a website or application.Starting with the generative AI-powered Copilot support, creating the best FAQ solutions has been made simple.LIKE.TG boasts powerful tools such as article summarization, AI-powered translation, an AI writing assistant, and SEO attributes.With LIKE.TG’s multilingual knowledge base support, companies can produce FAQ material in several languages to appeal to a wide range of consumers.Together with the mobile responsive platform, these two features improve the overall customer experience and make a site more accessible to customers from all countries.Powerful article editor tools, such as auto-save, multiple versioning, and instant preview, make it easy to create and edit FAQ articles.Tools such as instant search and article auto-suggestion allow end-users to easily get the information they are looking for without any strain, making their experience smoother.The platform also offers branding and customization options to match the FAQ section with the branding and design of the business, including search functionality, allowing customers to quickly find what they need.This provides analytics and reporting tools to track the performance of the FAQ solutions, identify common issues, and optimize content accordingly.LIKE.TG prioritizes security by offering single sign-on (SSO) functionality, integrating with platforms such as Office 365, OAuth 2.0, and OpenID.It also features IP restrictions and permission settings for controlling access, and it ensures compliance with AICPA SOC and GDPR standards.Ready to grant your clients instant access to the information they need with LIKE.TG FAQ software?Explore our options now with a live demo or free trial. Plus, our dedicated customer support team is here to offer assistance and guidance whenever you need it.FeaturesAI CopilotMultilingual supportPowerful article editorArticle auto-suggestionsBranding and customizationMobile responsive platformsArticle performance reporting and analyticsTemplatesInstant smart searchNo-code functionalityVersioning and version historyFile management and recoverySEO-friendlySecurity and permissionsPricingAgent-Based plansUnlimited Agents plansScale: $25 for 3 agents/monthGrowth: $50 for 3agents/monthEnterprise: $75 for 3 agents/monthEssential: $799 per monthPro: $1499 per monthBusiness: Contact usFree trial: 15 days2. Wix AnswersWix Answers is an FAQ software tool that allows businesses to create and manage a knowledge base, including FAQs, guides, tutorials, and more.Businesses can use this tool to organize and present information in a way that makes it easier for customers to locate answers on their own.FeaturesCategory managementMultilingual supportCustomizable with CSS and JavaScriptRich content editorPricingBusiness VIP: $59 per monthBusiness Unlimited: $32 per monthBusiness Basic: $27 per monthFree trial: 14 days3. StonlyStonly is an FAQ software tool that gives users guides within the FAQ, making answers easy to understand.This platform enables users to structure their content in a format that incorporates text, images, videos, and other multimedia elements.FeaturesCustomizable widgetReporting and analyticsNo-code functionalityMultilingual supportCompatibility with different devicesPricingSmall Business: $249 per month (up to 5 team members)Enterprise: Contact StonlyFree trial: 14 days4. KnowledgeOwlKnowledgeOwl is designed to simplify the process of creating and maintaining an effective FAQ section, helping businesses improve customer support and satisfaction.The platform also provides analytics to track the performance of FAQ articles and gather insights into customer behavior.FeaturesRich text editorConfigurable workflowCustomizable brandingFile management and recoveryFull-text searchPricingFlex: $79 per author/monthBusiness: $299 per author/monthEnterprise: $999 per author/monthFree trial: 30 days5. HelpjuiceHelpjuice allows businesses to produce FAQ articles, employee manuals, and guidelines with ease.Helpjuice offers analytics features that enable businesses to track user engagement and identify areas for improvement in their support documentation.FeaturesMultilingual supportFull-text editorBranding customizationContent analyticsPricingStarter: $120 up to 4 users/monthRun-Up: $200 up to 16 users/monthPremium limited: $289 up to 60 users/monthUnlimited: $659 unlimited users/monthFree trial: 14 days6. Document360Document360 is designed to allow businesses to create, manage, and present commonly asked questions with its FAQ software package.Additionally, these FAQs serve as valuable resources for customers, enabling users to find answers quickly without contacting a representative.FeaturesMultilingual supportText editorMobile responsive platformSmart searchFeedback and analyticsPricingFree: Lifetime access with limited featuresStandard: $149 per project/monthProfessional: $299 per project/monthBusiness: $399 per project/monthEnterprise: $599 per project/monthFree trial: 14 days7. GrooveGroove provides capabilities that are useful for FAQ-related work in larger customer support organizations.This FAQ tool reduces support volume by empowering users to find answers independently.FeaturesCustomization and brandingReporting and analyticsText editorPricingStandard: $16 per user/monthPlus: $36 per user/monthPro: $56 per user/monthFree trial: 30 days8. SlabSlab provides a strong knowledge management system for businesses. It simplifies organization and management by centralizing FAQs and other documentation in one location.FeaturesVersioning and version historyKnowledge sharingPage analyticsIn-content feedbackPricingFree: Up to 10 usersStartup: $6.67 per user/monthBusiness: $12.50 per user/monthEnterprise: Custom for at least 100 usersFree trial: 30 days9. SupportBeeSupportBee is an FAQ software tool that allows businesses to create, arrange, and personalize FAQ materials in a centralized knowledge base, and provide quick access to useful resources.The platform empowers businesses to deliver efficient and effective support, saving time and resources.FeaturesFull-text searchRich text editorWorkflow configurationPricingStartup: $13 per user/monthEnterprise: $17 per user/monthFree trial: 14 days10. ProProfs knowledge baseProProfs knowledge base is a software tool designed to allow users to create, organize, and update FAQs on their website or customer support portal.The platform improves user satisfaction by providing quick access to relevant informationFeaturesTemplatesCustomization and brandingReports and analyticsSecurity and permissionsPricingFree planBusiness plan: $9.99 per 100 quiz takers/monthComparison of the best FAQ softwareLet us look into our carefully designed comparison table featuring top FAQ tools, all ready and able to precisely and effectively handle your unique needs.FAQ softwareStarting priceFree trialKey featuresLIKE.TG$25for 3 agents/month15 days15 daysAI CopilotMultilingual supportPowerful article editorArticle auto-suggestionsBranding and customizationMobile-responsive platformsArticle performance reporting and analyticsPre-made templatesInstant smart searchNo-code functionalityVersioning and version historyFile management and recoverySEO- friendlySecurity and permissionsWix Answers$59 per month14 daysCategory managementMultilingual supportCustomizable with CSS and JavaScriptRich content editorStonly$249 per month (up to 5 team members)14 daysCustomizable widgetReporting and analyticsNo-code functionalityMultilingual supportCompatibility with different devicesKnowledgeOwl$79 per author/month30 daysRich text editorConfigurable workflowCustomizable brandingFile management and recoveryFull-text searchHelpjuice$120 up to 4 users/month14 daysMultilingual supportFull-text editorBranding customizationContent analyticsDocument360Free: Lifetime access with limited features14 daysMultilingual supportText editorMobile responsive platformSmart searchFeedback and analyticsGroove$16 per user/month30 daysCustomizable knowledge baseReporting and analyticsText editorSlabFree: Up to 10 users30 daysVersioning and version historyKnowledge sharingPage analyticsIn-content feedback$13 per user/month14 daysFull-text searchRich text editorWorkflow configurationProProfs$49/author/monthTemplatesCustomization and brandingReports and analyticsSecurity and permissionsKey features to consider for FAQ softwareFor your brand self-service support to stand out, you need the help of the right FAQ solution. Below are features to consider.Multilingual supportSelect FAQ software that supports various languages if your audience is multicultural or global.By doing this, you can improve accessibility and user experience by giving information in the language that your users prefer.Customization and brandingLook for software that allows you to customize the appearance and layout of your FAQ page to match your brand’s identity and website design.Customization options may include themes, colors, fonts, and layout flexibility.Mobile responsivenessMake sure the FAQ software is responsive to different screen sizes and devices, as well as being mobile-friendly.Regardless of the device, responsive design guarantees a consistent experience.Multimedia supportThe value of your FAQs can be increased by including support for multimedia content, such as pictures, videos, or downloaded files, which can offer additional resources and visual aids to help explain difficult concepts.Reporting and analyticsGaining access to report and analytics tools lets you learn about popular search terms, FAQ performance, and user activity.You can use this data to better understand trends, enhance user experience, and optimize content.Content/text editorAdministrators may quickly generate, modify, and format frequently asked questions with this tool.Users can input text, upload media (such as photographs or videos), set text styles (such as bold or italic), and efficiently organize material.Security and privacyTo safeguard private information and user data, make sure the FAQ software complies with industry-standard security procedures.Look for features like access controls, encryption, and adherence to relevant laws (like the GDPR).Importance of FAQ software for customer supportFAQ software is important for assisting customers since it gives users the ability to self-serve and solve problems by finding answers to their queries.To keep your clients interested in your product, you must offer them outstanding service with as little human involvement as possible.Let us discuss the reasons why FAQ software is important for customer service.Reduces tickets volumeFAQ software provides quick and easy access to information and support so customers can find answers to their questions instantly without having to wait for a response from a support agent.The FAQ tool also empowers customers to solve their problems and troubleshoot issues independently, reducing frustration and improving overall customer experience and satisfaction.Saves on cost and timeBy giving users quick access to answers to often-asked questions, FAQ software facilitates customer service by lowering the need for human assistance.This reduces the workload for support employees, saving labor expenses and reducing the need for hiring more staff to handle the volume of tickets.Furthermore, a strong FAQ system saves onboarding money by reducing the amount of training new support agents must provide to address common issues.Consistency and accuracy in informationWhen customers know they can rely on the information provided in the FAQ section, they are more likely to trust the brand and its products or services.FAQ software reduces confusion and misunderstanding by ensuring that information is consistent and accurate across all channels and is up-to-date, minimizing the risk of negative customer perception of the brand.FAQ Software best practicesFor FAQ software to fulfill its intended function of giving users clear, accessible, and helpful information, it must be designed efficiently by sticking to a set of best practices.Understand your audience’s common concernsBy understanding your target audience’s traits, preferences, and difficulties, you can create FAQ material that will successfully give your customers answers.This practice not only saves time for both customers and support teams, it also enhances the overall customer experience by empowering users to find information quickly and easily.Organize your FAQ answers effectivelyAs your business grows and evolves, your FAQ section may need to accommodate new products, services, or policies.Proper organization ensures that users can easily locate relevant information and incorporate new information seamlessly without getting lost or overwhelmed by irrelevant content.This improves finding answers and reduces frustration, increasing customer satisfaction.Keep the FAQ answers clear and conciseGiving customers clear replies guarantees that they can quickly get the answers they require without having to read through long or complicated explanations.Users can better retain and recall clear, accurate FAQ solutions, reducing the number of follow-up questions.The precision and clarity of FAQ answers improves a company’s reputation and provides a satisfying, focused customer experience by projecting reliability and competence.Regularly update your FAQ answersCustomer needs, preferences, and common inquiries may change over time, or brands might have changes in their products, services, pricing, or policies.Updating your FAQs promptly helps effectively communicate these changes to your customers and ensures that the content remains relevant and addresses the most pressing questions and concerns of your customers.Additionally, updated FAQs contribute to increased customer satisfaction by providing timely and relevant information that helps users navigate the brand’s offerings.Improve your search engine optimizationYou can ensure that your FAQ tool attracts organic traffic by conducting keyword research to identify relevant search terms and phrases that users might use when looking for information related to your products or services.Incorporate these keywords naturally into your FAQ content and ensure that your FAQ content is high-quality, informative, and relevant to your target audience.How to create the best FAQ pageThere are several steps to consider when creating an FAQ database. The following is a general guide on how to write FAQ solutions.Do the necessary research and gather the most common questions from your clients.Write and assign each issue to a subject matter expert (SME) who will provide a clear, concise response.Design your FAQ so the style, voice, and tone of your page are consistent with the rest of your website by customizing it to fit your brand.Organize your FAQ page so that users can easily navigate and locate the information they need quickly.Publish your FAQ database online and make it visible to visitors.Maintain your FAQ section consistently by making updates, revisions, and enhancements over time to stay up to date with changing client demands and questions.Choosing the right FAQ software for your businessWith so many FAQ tools in the market at your disposal that offer awesome pricing or packages and more, choosing the right FAQ solution can be very challenging.The question remains: How do I know this is the right platform for my brand? Below are some tips you can use to find the best solution for your brand.Evaluate FAQ software that offers features, including content management, search capabilities, customization options, integration options, analytics, and automation.Consider the support and documentation offered by the vendor, including customer support channels, online resources, documentation, tutorials, and community forums.Ensure the FAQ software is capable of accommodating evolving needs and technology.Check the FAQ software costs, including upfront fees, subscription plans, tiers, customization, integrations, and support services that align with your budget.Research user reviews, testimonials, and recommendations from other businesses to gauge the quality and reputation of the FAQ software to make an informed decision.Frequently asked questionsThe following are examples of commonly asked questions you are likely to encounter:How are FAQs created?Answer: To build FAQs, users must first identify frequent questions and concerns they may have regarding specific topics, goods, or services.After that, a list of these inquiries is created, and each one is given a clear, understandable response.FAQs can be created using input from users, support ticket analysis or predictions about what users will require.Are FAQs the same as a knowledge base?Answer: Although their functions in supplying users with information are similar, knowledge bases and FAQs are not the same.FAQs are primarily focused on providing clear, direct answers to commonly asked questions, whereas knowledge bases are deeper data storage facilities that may also include articles, tutorials, guides, and other resources.Nevertheless, certain systems or software for FAQs may combine knowledge base and FAQ features.How can I search within an FAQ?Answer: Users can search for relevant questions and answers by entering keywords or phrases into the search tool found on many FAQ pages.The FAQ program allows users to type their inquiries into the search bar and receive relevant responses based on the terms they entered.Unlock customer support efficiency with FAQ softwareUsing FAQ software to its full potential means more than just answering questions; it means building lasting relationships and setting the path for unmatched success in the customer service industry.In the long term, this proactive approach helps firms save money by helping them effectively adapt to the shifting needs of their customers.We hope you found that this post has offered you viable options for the best FAQ solution for your company.Feel free to share your thoughts and insights in the comment section below.

Approximately one in three email users worldwide use Gmail according to research by Oberlo. With many professionals now using Gmail, organizing Gmail inbox can prove a vital skill for increasing productivity and efficiency at work.Gmail is a popular email service that users can access on PCs, cell phones, tablets, and other devices. On average, a user gets about 32 emails a day on Gmail, according to DragApp.It is crucial to organize your Gmail inbox to stay on top of all these communications. Knowing how to organize Gmail inbox lets you prioritize messages, respond quickly to urgent communications, and focus on multiple projects.In this blog, we’ll provide 15 easy tips on organizing your Gmail inbox to streamline your workflow and boost your productivity. Why is organizing your Gmail inbox important?With features such as multiple account support, advanced search, filters, and canned responses, Gmail is one of the best productivity tools in the market. It is, therefore, safe to say that Gmail is like the online version of your home mailbox.According to Statista, 27% of global email communications happen on Gmail.Your email inbox is the center of your communications in the workplace. It contains client emails, memos, support requests, and conversations with team members.A well-organized Gmail inbox means you are always up to date with all your communications, you don’t miss important emails, and you work better. Other benefits of an organizing Gmail inbox include:Increased productivityGmail’s priority inbox categorizes emails for you based on their urgency and importance. It boosts productivity by allowing you to quickly attend to high-priority emails, ensuring you do not miss any important messages.Improved communicationWhen you effectively organize your Gmail inbox, it enables you to promptly recognize critical emails, swiftly respond as soon as they arrive, and ensure that no significant messages are overlooked.Knowing how to organize your Gmail inbox lets you improve communication with your team and guarantees that you remain informed at all times.Better time managementOrganizing Gmail inbox saves you a lot of time by eliminating the need to sift through countless emails to determine which ones to respond to.Reduced stress and frustrationLabels, folders, and filters allow you to set up an orderly system in your Gmail inbox. This makes the process of managing and responding to incoming emails less overwhelming, reduces anxiety, and maintains calmness at work.Tips on how to organize your Gmail inboxMost of our inboxes are filled with unread emails. Categorizing, prioritizing, and replying to these emails can be a daunting task.However, Gmail provides built-in tools that make organizing emails and managing your inbox easy. Here are some on how to organize your Gmail inbox.Choose a custom inbox layout that prioritizes relevant emailsGmail has several inbox layouts you can choose from depending on your needs. An excellent way to organize your Gmail inbox is to set up an inbox layout that places relevant emails at the top of your inbox, such as the ones starred or marked as important.You can prioritize relevant emails by choosing either one of the following layouts:Default: This layout organizes your email into tabs, in the order they were sent.Important first: Gmail analyses emails and marks some as important, placing them at the top of your inbox.Unread first: This layout displays your unread emails at the top of your inbox while the read ones go to the bottom.Starred first: Here, your starred emails are shown first.Priority inbox: A priority inbox checks the emails you interact with the most and places them at the top of your inbox.Choosing the right layout can work wonders in organizing your Gmail inbox, keeping it streamlined and clutter-free. Here’s how you can change your Gmail layout to organize Gmail inbox:Access the settings by clicking on the gear-like icon in the inbox.Click on any of the options on the drop-down menu.Use labels to categorize emailsUsing labels makes it easier to find emails, as you only have to click on the label from the left panel to access the email.Another cool thing about labels is that you can assign a color to each to make it more visual. Gmail automatically labels successive emails as they arrive.You can also assign more than one label to a single email and search for specific emails within the labels. You can set up a label in the following ways:In the Gmail app, scroll down to the left panel, then click More.Click on Create new label and add the name of your label.Click Create and save the changes.Sort out your emails with the Gmail filter featureGmail uses a filter feature to filter email by subject, content, sender, and more. Filters help you automate tasks such as assigning emails to labels.You can customize these filters to ensure you never miss crucial email from important contacts. Additionally, you can configure your inbox so that Gmail applies filters automatically to emails that meet the criteria you have set.You can also use filters to:Apply labels to emails.Archive emails.Mark emails as important.Forward emails automatically.Sort emails by priority or relevance or to mark them as spam.Here’s how to set up Gmail filters when organizing Gmail inbox.Access settings by clicking on the gear icon at the top of your inboxNavigate to Filters and Blocked Addresses.Click Create a New Filter, then set the criteria for the filter.Select Create a Filter and save the changes.Do away with tabs you do not needGmail has five tabs in total, three of which appear by default. These three are the primary, social, and promotions tabs.Having all these tabs filled with emails can be burdensome when you only need two or just one. Remove tabs that do not receive many emails to organize your Gmail inbox.You can remove tabs through the following steps:In the Gmail app, open settings and click on the Inbox tabChoose the tabs you wish to add or remove under Categories.Save changes.It is important to note that all tabs are removable except for the primary tab. When you remove extra tabs, new emails automatically appear under the primary tab. Therefore, this is a great tip on how to organize Gmail inbox.Star important emailsStarring significant emails is yet another effective method for organizing Gmail inbox. You can designate emails as important by clicking on the star icon next to the email.Gmail frequently auto-labels messages as important, denoted by a yellow arrow next to the message. However, this automatic process isn’t always accurate.By taking the initiative to star emails yourself, you not only ensure they’re readily identifiable, but you also refine Gmail’s algorithm for better precision in recognizing and flagging important emails going forward.Here’s how to star an email:Navigate to the email you want to mark in your inbox.Click the star icon adjacent to the emailTo view your starred emails, click on the Starred tab in the left panel of your inbox.Snooze emails that are not urgentSome emails do not require an immediate response and can unnecessarily fill your inbox. Luckily, Gmail has a built-in snooze feature that lets you temporarily remove an email from your inbox until later, enabling you to organize your Gmail inbox.When you snooze emails, you clear your inbox to focus on more critical messages. For instance, you could Snooze your bill reminder emails until the time you are ready to pay those bills.Once the time elapses, the email will reappear in the inbox for you to reply to. To snooze an email, hover on the clock icon on the taskbar and select a time that suits you to revisit the email.Archive emails that are not importantWe usually do not delete email in our inbox as some might be needed later. The problem is that these emails end up piling up in your inbox.A great way to ensure that the already-taken-care-of emails don’t clutter your inbox is to archive them. It removes unwanted email from your main inbox to create room for important emails while at the same time storing the emails you need for future reference.You can also enable the Send and Archive button that automatically archives an email after you have responded to it. The archived emails stay hidden until you revisit or search for them.A good example is whenever you get a purchase receipt via email when you buy something from an online store. The receipts may not be immediately useful, however, they can prove important later on in case of an issue.You can simply respond to the email and archive it using the Send and Archive button. Here’s how you can archive an email to organize your Gmail inbox:Select the email you want to archive.Click on the square icon to highlight it.Click Archive.You can use the e keyboard shortcut to archive emails as well.Unsubscribe from unwanted mailing listsReducing the amount of emails in your inbox is only part of the challenge. A significant aspect of organizing Gmail inbox is reducing the number of incoming emails.There are several emails in your inbox that are a result of subscribing to mailing lists that don’t provide you with anything useful. These unwanted emails can easily distract you.Unsubscribe from undesired mail lists to reduce the number of emails in your inbox. Fewer emails will keep your inbox tidy and simplify browsing through it.The unsubscribe option is often found at the end of the sender’s email address or the end of their message. Take advantage of this unsubscribe link to quickly opt out of mailing lists.Block spam emailAnother good tip to organize your Gmail inbox is to block spam mail. Spam emails are unsolicited emails sent to you in bulk from people you don’t know.If you find unwanted emails in your inbox and consider them spam, you can right-click on them and mark them as spam. Gmail will automatically categorize similar emails in the future as spam, saving you the time and effort of going through unwanted emails.Mute conversationsDiscussions in the workplace can generate a lot of emails in your inbox that may not involve you directly. You can manage such emails by muting the conversations.All muted conversations are archived and can be accessed later when you search them. Here’s how you can mute a conversation:Select the More option in the taskbar.From the drop-down button, choose Mute.Remove the Muted label from the thread to unmute a conversation.Set-up desktop notifications for incoming emailsSet up email notifications on your computer to notify you of new emails. This allows you to respond to important emails as soon as they come.You can also configure your desktop to only notify you of emails that are marked as important so that you do not get distracted by unimportant emails.Enabling desktop notifications means you are on top of all your conversations and don’t miss crucial emails. When you respond to incoming mail each time you get a notification, your inbox becomes less cluttered.Here’s how you can set up desktop notifications to organize your Gmail inbox:Click on Settings, at the top of your inbox.Navigate to Desktop Notifications and click on the radio button to enable notifications.Enable the nudges feature in your GmailGmail has a feature called nudges that acts as a reminder by showing you emails that you have not responded to on top of your inbox. It also shows you the emails that recipients haven’t addressed.The nudges feature automatically resurfaces old emails you might have forgotten to reply to and “nudges” you to address them. Nudges help you organize your Gmail inbox by reminding you to reply to emails and follow up on sent messages.You can set up nudges in the following way:In the Gmail app, click on Settings.Click on the GeneralScroll down until you see the Nudges optionSelect your desired option and save the changesDelete emails you no longer needAnother useful tip on how to organize Gmail inbox is to delete emails you no longer need. Deleting emails clears up your inbox for more important emails.Deleting old emails with attachments is also a good way to organize your Gmail inbox, as Google allocates only 15GB of free space for you to store your data, in Google Drive, Gmail, and Google+. Emails that are deleted are sent to the trash folder where they stay for 30 days before being deleted entirely.Below are the steps to delete an email:Navigate to the email you want to delete.In the taskbar, select the bin icon to delete the email.Set up Gmail templatesGmail gives you the option to set up custom email templates or canned responses that you can use to avoid composing the same email repetitively. These canned responses help you save time as you do not have to compose an email from scratch every time you respond to an email.By responding promptly to emails, you can clear the clutter in your inbox, keeping it neat and organized. You can set up Gmail templates and organize your Gmail inbox using the following steps:Compose an email you plan to use frequently.Click on the three dots at the bottom right corner of your compose window.Select Templates.Select Save draft as template.Select Save as new template.Input the template name.You can then use the template any time you need it in the future. Email templates assist you in organizing Gmail inbox, improving your response time and allowing you more time to be productive.Use Gmail Smart Reply and Smart ComposeGmail has a Smart Reply feature that suggests replies for you based on the emails you receive. It provides you with short phrases that you can use to promptly reply to emails.The Smart Compose feature composes complete replies to your emails instead of just short phrases. It allows you to respond quickly to emails and thus helps you keep your inbox cleanYou can enable either of these features by navigating to the General Settings tab and clicking on the respective radio button.Bonus tips:Let a colleague organize your inbox while you are awayEmails can pile up in your inbox when you are out of the office, sick, or on vacation. Fortunately, Gmail allows multiple people to use one account through the Gmail shared inbox feature.This feature allows multiple people to access and use a single inbox. Delegate your account to a member of your team to read, respond to, and organize your emails while you are away. A shared Gmail inbox will keep your emails from piling up and overwhelming you when you return from vacation.Clean your inbox regularlyIt is good practice to constantly go through these steps repeatedly to check or change them so that they can work better for you. To organize your Gmail inbox, you must go through your emails, archiving and deleting the ones you do not need.Schedule a fixed time to respond to emails so you don’t have a cluttered inbox. Also, respond to emails as soon as they come whenever you can.Discover how to organize Gmail inbox for better productivityEfficiency and improved productivity in the workplace begin with an organized inbox. The tools, tips, and techniques shared in this blog will enable you to organize your Gmail inbox, streamline your workflow, save time, and keep you focused on work.LIKE.TG’s shared inbox software improves the productivity of your support staff by enhancing collaboration, reducing response times, and streamlining communication.Get in touch with us to find out how you can complement your customer service using LIKE.TG’s unique tools. Schedule a live demo or sign up for a free trial today to get acquainted with its features.We hope you found these tips on how to organize Gmail inbox insightful. Please feel free to add any further suggestions and ideas in the comments section below.

The phrase “the customer is always right” has long been a business tune, always highlighting the importance of putting customers first to build loyalty and drive success.But is it truly the golden rule of business, or is there more to the story?Businesses have realized that providing a positive customer experience (CX) is essential for growth and success.This includes acknowledging the phrase when a customers is always right and learning how to handle situations where customers may not be right.To achieve this, businesses must prioritize customer-centricity in building strong customer relationships.In this blog, we explore the phrase the customer is always right, its reasons for being true, tips for leading with a customer-centric mindset, and how to handle situations where the customer may need to be corrected. What does the phrase ‘The customer is always right’ mean?“The customer is always right” is a business motto that highlights a company’s dedication to delivering excellent customer service to ensure satisfaction and loyalty.This slogan emphasizes the importance of valuing the customer’s perspective, even if it may only sometimes be accurate.It acts as a reminder to consistently treat customers with respect and prioritize their happiness and satisfaction, as their presence is crucial for the business’s success.The origin of “The customer is always right “The idea that “the customer is always right” was first introduced by Marshall Field when he opened his department store, Marshall Field’s, in Chicago in 1881.Two other pioneering retailers later adopted this concept: Harry Gordon Selfridge and Swiss hotelier César Ritz.They were both creative and resourceful businesspeople as they adopted the slogan “Le client n’a jamais tort” (meaning “the customer is never wrong”) as early as the 1890s.The goal was to:Ensure customers feel valued by training support teams always to treat them respectfully and prioritize their needs, regardless of the situation.Build customer trust and move away from the prevailing notion of “buyer beware.”Emphasize the importance of addressing customer complaints seriously and fairly.Enable employees to focus on solving problems and satisfying customers with successful solutions.5 Reasons why the customer is always rightThe saying “the customer is always right” shows the importance of putting the needs of the consumer first.While this phrase is not always strictly accurate, there are several reasons why businesses often adopt the “customer is always right” mindset.Happy customers result in higher customer acquisition and retention ratesImpressing customers and offering customized customer service may enhance retention and increase sales among existing customers, regardless of how long your firm has been in operation.According to Small Business Trends by Samson Haileyesus, the likelihood of making a sale to an existing customer is significantly higher, up to 13 times, compared to selling to a new customer.In fact, customers whoare satisfied with your business are more inclined to use your products again and recommend them to others.Fulfilling customer demands sets you apart from your competitorsClients have strict requirements and are prepared to go elsewhere if you fail to meet their expectations.According to 123formbuilder, after experiencing one negative incident, 61% of customers are likely to switch to a competitorAcknowledging the customer is always right and their perspective, as well as addressing their concerns helps businesses differentiate themselves and stay ahead of the competition.Delighted customers are more likely to enhance your brand reputationIt’s important to make your customers happy, as they can help promote your brand through positive customer service experiences and recommendations.This word-of-mouth and online customer service promotion can build trust and a strong reputation for your business.By prioritizing customer satisfaction, you can turn happy customers into brand advocates.This belief that the customer is always right is vital for long-term success, as customers are more likely to engage with businesses that they trust and believe prioritize their needs.The customer is consistently entitled to afeeling of empowermentEmpowering clients to use your products independently is key to building long-lasting relationships.Knowledge bases and FAQs are two great resources to help clients find answers to their queries and become more self-sufficient.Providing these resources can lead to greater customer satisfaction, reduce the workload on your support team, and build customer loyalty.Customers can make or destroy a companyCustomers have a significant impact on a business’s success or failure. By employing the phrase “customer is always right” , and listening to their needs and concerns, businesses can build a loyal customer base.To ensure customer satisfaction, businesses should establish procedures for quickly receiving and responding to feedback promptly.This can involve:Creating online feedback formsSetting up customer service communication channelsTraining employees to handle complaints fairlyHow to maintain a customer-first mentalityEnsuring that your clients receive exceptional service and have a positive experience with your business should be a top priority. Discover more about how to lead with a customer-first approach.Develop a deep understanding of your target audienceThis involves conducting market research, analyzing customer data, and staying up to date on industry trends.By knowing your customers’ preferences, behaviors, and pain points, you can create your products and services to better meet their needs.Prioritize communication and transparency with customersIt is vital for businesses to promptly address customer feedback and communicate solutions clearly and understandably to foster trust and loyalty.Maintaining a customer-centric approach involves being transparent about any concerns and providing straightforward instructions about product usage to minimize discontent and improve satisfaction.Provide an outstanding experience for your customersTo improve customer support quality, it is important to keep in mind that your customer is always right and provide them with an exceptional experience. This can be achieved by offering various communication channels.Building a strong connection with customers makes it easier for them to engage with your business and increases the likelihood of their loyalty.Furthermore, focusing on the customer’s needs helps to create trust and a positive image of your business. Consider using contact management software to enhance communication with customers.Additionally, provide a customer self-service portal or knowledge base software for customers to find solutions independently.Foster a culture of customer-centricity within your organizationThis means ensuring all employees, from top management to frontline support teams, are aligned to put the customer first.Even though customers may not always be right, it is still important to understand their point of view by placing their needs above all else.Additionally, offering training programs, incentives, and performance metrics can all help support this customer-first mentality and ensure that customer satisfaction remains a top priority.How to stay customer-centric when the customer isn’t rightIt is important to maintain a customer-centric approach even when dealing with situations where the customer may not be right, as this is essential for preserving trust and goodwill. Here are some strategies to help with this.Conduct additional investigation on the issueCustomers frequently believe they have all the information needed to make a judgment or decision.Before recommending a solution, it’s critical to fully explore the problem if the customer is in error or is missing critical information.Since you are the subject matter expert in the case, your role extends beyond simply providing solutions; it involves first acknowledging that the customer is always right. This will help in guiding the customer through a process of discovery and enlightenment.Initiating a thorough investigation of the issue can offer customers more details and valuable insights, increasing trust in your expertise.It is important to base judgments on information rather than emotions.Focus on understanding, not being rightPay close attention to the customer’s sentiment and attempt to empathize with their point of view.By exploring their concerns further, you can identify the underlying reasons for their behavior.This may require asking specific questions to better understand their perspective or providing a supportive environment for them to openly communicate their emotions.Regardless of whether the customer’s perception appears to be mistaken, actively listen to their complaints .Recognizing their perspective can aid in finding mutual understanding or resolving any misconceptions.Always remain calm in a professional wayWhen faced with an upset customer or a mistaken customer, it is important to stay composed regardless of the problem.The goal is not to prove a point but to listen to the customer and address the issue efficiently. Try to refrain from reacting emotionally.In a situation where tensions are high, it may be beneficial to pause and carefully consider the tone of your communication. This can prevent you from sending a message that could worsen the situation.Provide alternative suggestionsIn instances where the customer’s specific request cannot be met or if there is a misunderstanding regarding a particular policy or product feature, it is advisable to propose alternative solutions that cater to their needs to the best of your ability.By doing so, you demonstrate your commitment to achieving a mutually satisfactory outcome. Rather than simply pointing out mistakes, offer constructive suggestions that guide the customer toward a more favourable resolution.This approach not only showcases your proficiency as a customer service representative but also underscores your expertise in the relevant field, resulting in a positive outcome for all parties involved.Consider the use of the phrase “the customer is always right” to make an improvementView these customer concerns as a chance to enhance your customer experience strategies. While “the customer is always right” might not be ideal, focus on building a positive relationship with the customer in the long run.Unhappy customers, regardless of fault, possess valuable insights and feedback that can contribute to the growth of your business.Leveraging this customer feedback loop can lead your business to success and set it apart from competitors.Embrace the phrase “the customer is always right” in businessIt has been over 100 years since the phrase “the customer is always right” emerged and became well-known as a reminder to treat consumers with respect and compassion.As experts in customer experience, the objective of putting the needs of your customers first never changes, even with technological breakthroughs and global shifts.You may set your company apart from thecompetition with the manner your agents deal with consumers.Because consumers can easily share their experiences on various channels, it is even more important for businesses to interact and treat their customers well.Schedule a live demo and enhance your support team’s customer service abilities by integrating LIKE.TG customer service software into your organization.Feel free to start a15-day free trialto explore its many features. If you have any questions about its features, contact us through the LIKE.TG support team.Feel free to share your thoughts and suggestions in the comments section below.

Without customer care in business, both customers and employees would experience heightened frustration.Customers would struggle to get help, and employees would face escalated issues without proper support channels, which in turn affects the survival and success of the company.Jannik used to greet each customer in his online bookstore with a virtual smile. He carefully assisted an man who was looking for the most recent book by his favorite author.Grateful for the help, the man returned with companions. Word quickly spread, and Jannik’s considerate attention transformed the small online store into a famous online bookstore.By bringing personalized care to the digital realm, Jannik’s bookstore became more than just a place to buy books—it became a beloved online bookstore where customers felt valued and supported.This is a powerful illustration of the value of providing true customer care, which can transform your business. Let us learn what customer care is, its importance, examples, and more. What is customer care?Customer care is how companies treat their customers with kindness, humility, and respect to build an emotional bond, trust, and loyalty.It involves more than just providing required services or technical assistance. Rather, it prioritizes addressing the emotional needs of clients and building strong bonds with them.You can determine satisfaction levels, pinpoint areas in need of development, and monitor performance over time by measuring customer care with metrics such as:Net promoter score (NPS)Customer effort score (CES)Customer satisfaction score (CSAT)Customer care vs. customer service vs. customer experienceThe three concepts are different but closely related. Each has a unique role in the customer-business relationship. This is how they differ:Customer care vs. customer serviceCustomer care and customer service are related concepts frequently used interchangeably.They refer to distinct elements of the customer-business relationship:Customer careCustomer serviceIt emphasizes on the complete approach used to develop and maintain positive relationships with customers throughout their entire journey with the business.This refers to the assistance and support provided to customers when they have queries, issues, or require help related to products or services.Its main objective is to ensure that clients feel appreciated, supported, and satisfied during their entire engagement with the firm.Its main objective is to attend rapidly, effectively, and completely to the demands of customers.The goal of providing excellent customer care is to build enduring customer connections with clients by encouraging advocacy, loyalty, and trust.Interactions with customer service representatives are often transactional, with an emphasis on handling urgent issues or requests.Customer care vs. customer experienceA customer-centric strategy must include both customer service and customer experience.They complement one another to produce meaningful and satisfying interactions that promote customer satisfaction, loyalty, and advocacy.Customer careCustomer experienceIt pertains to the measures and tactics that a company uses to guarantee that its consumers have sufficient assistance, support, and consideration during their engagement with the brand.It describes how consumers view a brand generally based on their interactions and experiences during their customer journey.It is made up of various components, including customer service, support channels, complaint handling, feedback management, and relationship-building programs.It is made up of various elements, such as product quality, usability, brand messaging, marketing communications, website navigation, customer service, and post-sale support.The goal of customer care is to build lasting emotional connections with clients by providing value and personalized assistance at every stage of the customer journey.It aims to ensure that every interaction adds to the overall happiness and loyalty of customers.9 Efficient customer care best practicesCompanies can improve customer retention, cultivate lasting relationships with clients, and set themselves apart in a highly competitive marketplace by adopting these customer care best practices:Making yourself easily accessible to your clientsBusinesses show their commitment to providing excellent customer care by making it easy for customers to reach them.Some of the ways to ensure you are always within reach are:Including your phone number, email address, physical address (if relevant), and URLs for messaging or live chat platforms on your website.Make sure your website is optimized for smartphones and tablets, ensuring a seamless user experience on any device.Integrate live chat support into your website, allowing customers to initiate real-time conversations with support agents directly from any page.Use push notifications to keep them informed about their inquiries, updates, and promotions, enhancing customer communication efficiency.Actively listen to your customers’ concernsListening involves giving the customer your complete attention, whether over the phone, by email, or in person, without any interruptions.Put yourself in the customer’s shoes and try to understand their point of view and show empathy for their situation.Even if you might disagree with them or are unable to help them right away, acknowledging their emotions and frustrations can develop trust reducing tension by acknowledging their feelings.Focus on first impressionThis component sets the tone for the whole business-customer interaction.You can show that you care for your customers by:Always extending a nice greeting to clients, whether they are in person or online, to help them feel important right away.Make sure the professionalism of your brand is consistently reflected in all client touchpoints, including your website and communication platforms.Establishing credibility and trust right away, making sure that all your conversations are clear, courteous, and free from errors.Manage your customer expectationsWhen customers have clear, realistic needs, they are more likely to be satisfied with the service they receive, even if issues arise.Here are key strategies to achieve this:Specify response times, resolution times, and the level of support customers can expect.Offer clear solutions or alternatives that can be realistically delivered and communicate these openly with customers.Regularly update them on the status of their orders, service requests, or any changes that may affect them. This helps manage customer expectations and reduces anxiety.This proactive approach to customer care ensures that they feel informed, valued, and confident in their customer interaction with your brand.Be transparent in your communicationTransparency involves ensuring that all the information you give customers about your goods, services, rules, and procedures is accurate and simple to understand.You need to:Notify customers of any improvements or changes you make to your products, along with the reasons behind them as you provide assistance and direction to customers during the transition period.Show accountability by owning up to your mistakes, making corrections, and providing the affected clients with suitable compensation or refunds.Transparency in customer care leads to increased customer satisfaction and enhanced brand loyalty creating a stronger relationship between a brand and a consumer.Train your employeesEmployees must receive regular training to understand the unique demands and preferences of their customers.You can:Train your employees to actively listen and to have the patience to connect with consumers, truly understand their problems, and provide appropriate answers.Providing staff with thorough knowledge of your goods or services is equally important as it gives them the assurance to respond to customers’ questions, provide accurate information, and offer helpful advice or troubleshooting assistance.Furthermore, training teaches the importance of working independently, offers clear decision-making guidance, and instills a sense of responsibility for ensuring customer satisfaction.Personalize your interactions with your customersThis approach not only builds rapport but also strengthens the relationship between your business and the client. You can show that you are aware of their needs by:Addressing them by their names.Thinking back to previous interactions.Acknowledging their personal preferences.Personalized messaging, customized offers, or relevant guidance tend to attract positive responses from customers, increasing brand advocacy and loyalty.Companies that put personalized customer service first in their interactions stand out from competitors who provide generic or uniform experiences, strengthening customer relation and increasing brand loyalty.Respond to your customers promptlyA prompt response establishes a good tone for the entire exchange by demonstrating professionalism, attentiveness, and a commitment to customer satisfaction.To achieve this, businesses can utilize various help desk software that enable fast and efficient responses.Some key features:Automated responsesAutomated ticketing systemsArtificial intelligence (AI)Live chatBy investing in these features and strategies, businesses can provide prompt and effective responses to customer inquiries.This not only enhances satisfaction but also cultivates customer trust and loyalty, laying a strong foundation for long-term success and growth.Appreciate and recognize your customersCustomers are more likely to recommend a business to others and make repeat purchases when they feel valued.Effective methods to appreciate customers for their support include sending them customized thank-you notes or implementing a loyalty program that rewards repeat customers with points, discounts, or exclusive offers.Research by Personify states that, according to 91% of respondents, they are more inclined to do business with organizations that appreciate their clients.By giving consumers a sense that they are respected and appreciated, businesses can provide memorable experiences that result in long-term success.Why is customer care important?Customer care is praised as the cornerstone of prosperous business operations that satisfy and even go beyond the requirements and expectations of their customers.Here are some of the benefits of customer care:Builds brand loyaltyGood customer care creates an emotional bond between the brand and its customers.This connection makes customers feel valued and appreciated, fostering loyalty and a sense of belonging. Loyal customers voluntarily become brand advocates.These can be instrumental in building a strong, positive reputation and can influence potential customers through testimonials and reviews.Leads to revenue growthEffective customer care involves understanding customer needs and preferences. This knowledge allows businesses to customize their offerings and suggest relevant products or services, increasing revenue.According to Forbes, 60–70% of sales are made from existing clients; only 5–20% are made from new customers.When customers trust a company, they are more open to additional purchases. Trust built through high-quality customer care can facilitate upselling and cross-selling.Reduces churn ratesEffective customer care helps build strong relationships with customers based on trust, satisfaction, and loyalty. Bad customer service can result in loss of business or customers who opt for other businesses.With this in mind, businesses can lower churn rates and increase customer retention over time by putting a high priority on customer care and responding to issues quickly and efficiently.Strengthen customer trust and relationshipsWhen customers encounter problems, they seek assistance or resolution promptly.Customer care teams are equipped to respond to these issues by troubleshooting technical problems, handling billing discrepancies, or resolving service complaints, ensuring that customers don’t feel ignored or neglected.By effectively addressing customer concerns and resolving problems, businesses can build stronger relationships with their customers and differentiate themselves in the competitive marketplace.Identifying areas for improvementCommunication with customers, whether through support calls, emails, or social media channels, provides a direct avenue for customers to voice their opinions, concerns, and suggestions regarding products or services.Through these interactions, businesses can identify recurring issues or pain points that customers experience.These could range from product defects to service delivery problems or even areas where the customer experience can be improved, leading to the development of better products and services that meet customer needs and preferences more effectively.Customer care examplesThese examples show how businesses in a variety of areas show their dedication to providing excellent customer careby taking proactive steps and offering customized experiences that put the needs of the customer first.LIKE.TGLIKE.TG is known for its excellent customer care and software for customer assistance. Recently, a LIKE.TG customer left a comment on G2 requesting that LIKE.TG add a mobile app and CSS customization for websites.With a thorough and thoughtful response from the customer care agent, the customer received a clear response that shared news of major additions to LIKE.TG’s services.The response mentioned that support for CSS customization has been logged as a potential addition, indicating that LIKE.TG is not only addressing current issues but also planning future enhancements based on customer feedback.The response showed LIKE.TG’s commitment to customer satisfaction and trust-building by offering a personal, transparent, proactive, and future-focused response.L.L.BeanL.L. Bean, a renowned outdoor apparel and gear shop, is praised for its high-quality products and outstanding customer care.One customer left a review on Reddit about their experience with the business and complemented them on continuing to provide excellent service.They related their experiences interacting with L.L. Bean customer care, pointing out that all their dealings with the company were excellent, even after the firm ended its indefinite guarantee in 2016.The customer valued the way the customer care staff responded to their inquiries regarding previous product policies and even put him in touch with the L.L. Bean archives.This account shows L.L. Bean’s continuous commitment to offering outstanding customer care by meeting their customers’ requirements, whether it is by providing thorough answers to product inquiries or timely service.StarbucksStarbucks is known for its exceptional coffee as well as a variety of drinks made with espresso, teas, pastries, and snacks.One customer asked Starbucks on Facebook about a good coffee beverage. They mentioned that they enjoyed cold brew with mocha but that they had to have a decaf alternative because of dietary constraints.Starbucks gave them a personalized recommendation for an iced decaf Americano with mocha right away, based on their preferences and decaf needs.The prompt and courteous exchange demonstrated Starbucks’ dedication to efficiently handling consumer questions.The customer was pleased and responded with enthusiasm, saying they were eager to try the suggested drink.Starbucks demonstrated its commitment to providing exceptional customer service by offering this customer a customized and useful solution that made them feel acknowledged and appreciated.Enhance customer care for your businessRemember that achieving excellent customer care is an ongoing process. It calls for constant dedication, flexibility, and readiness to listen and address the changing demands of your clients.Stronger brand reputation and stronger customer relations are the results of every effort you make to improve customer care.Are you ready to take your customer care to new heights? LIKE.TG will empower you to boost your customer care, create enduring connections, and promoting your company’s growth.Schedule a live demo to get started on the path to providing outstanding customer care or get a free trial and see the difference firsthand. Feel free to contact us if you need any additional support.Hope you found this blog post helpful. We value your feedback: Feel free to add any ideas or suggestions by leaving your comments in the provided space below.

No product is flawless. Products fail from time to time, and when they do, customers need a solution. This is when troubleshooting guides are critical.Depending on a guide’s availability and the troubleshooters’ skills and experience, customers are often able to solve their problems themselves.According to a study conducted by Higher Logic, 77% of customers have a more positive perception of businesses that provide self-service choices for client support.When provided with such options, your end users are likely to resolve their issues independently, reducing the workload on your support staff.With this data point in mind, it is clear that businesses benefit greatly from developing troubleshooting guides for their customers.This blog will explore common approaches to troubleshooting and provide simple steps to writing troubleshooting guides. What is the troubleshooting definition?Troubleshooting is a step-by-step approach to discovering the root cause of a problem, resolving it, and restoring the product to operation.Troubleshooting guides are written step-by-step instructions for resolving issues with a specific product or process.They list common issues and recommend solutions, empowering users to resolve problems independently.For instance, if your product is help desk software and your customers encounter technical issues, providing clear troubleshooting guides would make a big difference to your customers.They could resolve their issues quickly and avoid similar problems from reoccurring.Types of approaches for troubleshooting problemsVarious approaches can be utilized to identify and resolve issues effectively. Here are some of the most common ones:Top-down approachThis method starts investigating the issue at the highest level of the product and works down to the lowest level. It is often used in network troubleshooting and software debugging.Bottom-up approachThis approach begins at the lowest level of the product and works upwards. It’s useful when you suspect the problem is at the base level, such as hardware issues or lower-level software functions.Divide-and-conquer approachThis method involves breaking down the system into smaller parts and testing each separately to isolate the problem.Follow-the-path approachThis method involves observing and comprehending the interactions of various components and then utilizing that path to pinpoint the source of the problem.Move-the-problem approachThis method relocates the problematic product to another environment to isolate and observe it. If the issue persists after the relocation, the problem is in the product, not the environment.If the product functions normally in the new environment, the issue is likely in the original environment.It’s important to note that this approach should only be considered if all other troubleshooting methods have been unsuccessful.How to write troubleshooting guidesin six stepsCreating troubleshooting guide templates is a great way to ensure consistent and comprehensive problem-solving documentation.Here’s a step-by-step approach to writing an effective guide:Pick a scenario for troubleshootingMake a list of issues customers may encounter when utilizing your product or service and organize it into categories. Here are some tips for creating a comprehensive list of troubleshooting scenarios:Identify common issues: List common problems users face with your product. This can be compiled from customer feedback, support tickets, or personal experience with the product.Detail the scenarios: Clearly describe the scenarios where the issue might occur. Include relevant background information such as the product version, environment (e.g., operating system, network configuration), and specific actions leading up to the problem. Don’t just list problems; create a narrative.After making this list, pick an issue to be the subject of your troubleshooting guide.Identify the main reason for the issueThis is where you clearly define what the cause of your selected problem is. Be specific! Diagnose the underlying cause of the problem by following these guidelines:Gather data: Collect information about the issue from various sources, including error messages, logs, and user reports.Analyze signs: Look for patterns that point to the root cause. For example, does the issue occur only with certain files or under specific conditions?Think like a user: Put yourself in the user’s shoes. What steps might lead to the problem? Consider various factors, such as configuration settings, user errors, or software bugs.Break down the problem: List and categorize potential causes based on likelihood. This helps narrow down the issue and find the most relevant solution.Example: The product is not responding due to a network connectivity issue.Establish realistic routes to solving the problemDevelop practical and achievable solutions to the issue by following these guidelines:List possible solutions: Brainstorm multiple solutions that address the identified root cause. Start with the simplest and most common fixes. Customers appreciate quick solutions, so provide easy fixes first. Consider both immediate fixes and long-term solutions.Evaluate probability: Assess the likelihood of each solution, considering user skill level, resource availability, and time required.Prioritize solutions: Rank solutions based on effectiveness, ease of implementation, and impact.Offer multiple paths: Not all problems have one solution. Provide alternative troubleshooting steps for different scenarios.Example:If the product is not responding, try the following:Restart the systemCheck the Wi-Fi connectionUpdate the systemPut the solution into practiceAfter understanding the issue and determining solutions, implement them yourself. Follow this procedure:Step-by-step implementation: Break down the solution into clear steps.Test the solution: Apply the solution to the problem scenario to ensure it resolves the issue.Make adjustments: If the solution doesn’t fully resolve the issue, adjust and start at step 1 again.Document straightforward directionsCreate user-friendly documentation of the troubleshooting process and publish it in your knowledge base. Ensure each step is detailed sufficiently and numbered for users to follow.The following are suggestions for writing troubleshooting guides:Clear and concise language: Focus on clarity, use simple language, and avoid jargon as much as possible. Define any necessary technical terms.Logical flow: Organize the steps logically. If multiple solutions exist for a problem, list them from easiest to hardest or from most likely to least likely to work.Visual aids: Include screenshots, diagrams, or short videos to help illustrate the steps and enhance user understanding, especially for complex procedures.Consistent formatting: The guide should have a consistent structure. Use headings, subheadings, bullet points, and numbered lists for easy readability.Example:If the product is not responding, do the following:Restart your system. (Include a screenshot of the power buttons).Check if your system is connected to the correct Wi-Fi network. (Include a screenshot of Wi-Fi settings.)Update your software. (Include a link to the driver download page and screenshots of the installation process.)Regularly test the troubleshooting guideFrequently test and refine a troubleshooting guide to ensure its essential elements remain accurate and effective.Ongoing testing: Regularly test the product and its troubleshooting guide to identify new issues and ensure existing solutions are still relevant.Update documentation: Revise the troubleshooting guide based on new findings or changes to the product.Seek feedback: Gather user feedback to understand if the guide is helpful and where improvements can be made.Refine and update: Regularly revise the guide based on feedback and new issues encountered. Add new solutions, clarify unclear steps, or remove outdated information.Establish realistic routes on how to troubleshoot the problemDevelop practical and achievable solutions to the issue by following these guidelines:List possible solutions: Brainstorm multiple solutions that address the identified root cause. Start with the simplest and most common fixes. Customers appreciate quick solutions, so provide easy fixes first. Consider both immediate fixes and long-term solutions.Evaluate probability: Assess the likelihood of each solution, considering user skill level, resource availability, and time required.Prioritize solutions: Rank solutions based on effectiveness, ease of implementation, and impact.Offer multiple paths: Not all problems have one solution. Provide alternative troubleshooting steps for different scenarios.Example:If the product is not responding, try the following:Restart the system.Check the Wi-Fi connection.Update the system.Put the solution into practiceAfter understanding the issue and determining solutions, implement them yourself. Follow this procedure:Step-by-step implementation: Break down the solution into clear steps.Test the solution: Apply the solution to the problem scenario to ensure it resolves the issue.Make adjustments: If the solution doesn’t fully resolve the issue, adjust and start at step 1 again.Document straightforward directionsCreate user-friendly documentation of the troubleshooting process and publish it in your knowledge base.Ensure each step is detailed sufficiently and numbered for users to follow.The following are suggestions for writing troubleshooting guides:Clear and concise language: Focus on clarity, use simple language, and avoid jargon as much as possible. Define any necessary technical terms.Logical flow: Organize the steps logically. If multiple solutions exist for a problem, list them from easiest to hardest or from most likely to least likely to work.Visual aids: Include screenshots, diagrams, or short videos to help illustrate the steps and enhance user understanding, especially for complex procedures.Consistent formatting: The guide should have a consistent structure. Use headings, subheadings, bullet points, and numbered lists for easy readability.Example:If the product is not responding, do the following:Restart your system. (Include a screenshot of the power buttons).Check if your system is connected to the correct Wi-Fi network. (Include a screenshot of Wi-Fi settings.)Update your software. (Include a link to the driver download page and screenshots of the installation process.)Regularly test the troubleshooting guideFrequently test and refine a troubleshooting guide to ensure its essential elements remain accurate and effective.Ongoing testing: Regularly test the product and its troubleshooting guide to identify new issues and ensure existing solutions are still relevant.Update documentation: Revise the troubleshooting guide based on new findings or changes to the product.Seek feedback: Gather user feedback to understand if the guide is helpful and where improvements can be made.Refine and update: Regularly revise the guide based on feedback and new issues encountered. Add new solutions, clarify unclear steps, or remove outdated information.Examples of troubleshooting guidesMany businesses provide troubleshooting guides for their products. Here are some examples that might help you create your own.LIKE.TGThe LIKE.TG troubleshooting guides offer clear, concise instructions in a user-friendly format to effectively troubleshoot common technical issues.They are a valuable resource for LIKE.TG users seeking help with technical difficulties related to LIKE.TG customer support software.They address common problems agents face during ticket management or customer interactions through the LIKE.TG interface.Additionally, they provide various solutions for integrating with third-party apps such as Microsoft Teams and Azure.MicrosoftMicrosoft provides troubleshooting guides for an enormous range of products, including Windows operating systems, Microsoft Office applications, and online services such as OneDrive and Azure.AirtableAirtable is a project management tool with a troubleshooting guide that addresses performance issues users might encounter.Amazon Web ServicesAmazon Web Services provides detailed troubleshooting guides for its wide range of cloud computing services.These resources address technical issues related to organizing applications, managing storage, and configuring security settings.They include code examples, steps for analyzing logs, and best practices to assist developers and IT professionals resolve complex problems.Why are troubleshooting guides important?Having a troubleshooting guides are crucial to the business. Below are the reasons you should have one:Resolves issues more quicklyWhen troubleshooting guides are available, users can maintain the product’s functionality independently, reducing the time spent contacting customer service teams.Prevents future difficultiesBy systematically identifying and analyzing the root of a problem, troubleshooting guides not only resolve the immediate issue but also provide solutions that prevent similar problems from arising in the future.Boosts customer satisfactionProviding troubleshooting guides allows customers to resolve issues independently, demonstrating the company’s commitment to customer satisfaction.Generates helpful feedbackThe information collected through creating troubleshooting guides and users’ feedback on them helps businesses identify areas for improvement in the product.Creates valuable reference materialsTroubleshooting guides provide a systematic approach to quickly identifying and resolving common issues in the product.When properly published, stored, and maintained, other users can refer to them whenever similar issues occur in the future. They can also serve as onboarding resources for support staff.Create effective troubleshooting guidesTroubleshooting guides are powerful assets for your business, empowering your customers and internal teams to resolve issues efficiently.With a well-maintained troubleshooting guide, you’ll be well on your way to smoother customer support operations and increased customer happiness.Contact us to arrange a live demo and experience how LIKE.TG features can improve your troubleshooting skills and help you better address customer problems. You can also sign up for a free 15-day trial.Was this article helpful to you? Do you have any more suggestions or recommendations? Kindly leave your comments in the space below.

We are all customers or have been customers at some point. The experiences may be different, and this is mostly because of our needs, choices, and personalities.As a customer, there is always a quality that sets you apart from other customers, making it possible to either get the best deals or just average deals. Appealing to different types of customers is the first step to success. Leveraging each type of customer and their qualities leads to growth and success.This blog will discuss twelve types of customers, their distinguishing qualities, and how you can win each of them. Let’s get started. How to identify different types of customersRecognizing the different types of customers is crucial for any business to customize their services to meet specific customer needs. The following points can be used to identify customer types:Gaining customer feedback: Use surveys, interviews, and reviews for customers to share their opinions, preferences, and levels of satisfaction.Conducting research: Research by collecting data on age, gender, preference, and purchasing power to learn about your different types of customers.Segmentation: Divide your types of customers using demographics, behavior, and geography to identify their motivational features.Social media interaction: Stay active with any information shared in online spaces to gain information on needs for the different types of customers.Use CRM system: By analyzing features such as customer behavior and preferences, it is possible to identify the standards and patterns that will better engage your types of customers.Review customer interactions: To stay in the loop, identify common questions or products shared by your types of customers in their different interactions to determine their needs.What are the different types of customers?The key to success in the business world is knowing the types of customers. You can interact with them more by looking into qualities beyond their facial values. Here are some of the various types of customers that you will definitely encounter in your business.New customersA new customer is an individual who buys your product, service, or subscription for the first time. It is natural for new customers to have questions about the brand or product.What they need:Smooth onboarding: Provide your customers with an outstanding onboarding process as well as exceptional support.24/7 help: Provide them with fast and reliable assistance on the basic concerns they may have.How to win them:Proper welcoming: This can be done by sending an email greeting them and thanking them for choosing to purchase your product, service, or subscription.Social proof: Provide your customers with a use case or a story they can easily relate to. This gives the new customer confidence and makes them feel proud of their decision to purchase your product or service.Impulse customersThese are types of customers who buy products instantaneously. An impulse customer does not spend a lot of time researching the products and mostly buys based on their emotions.What they need:Fast responses: Make your responses as fast as possible before they change their minds.Minimize obstacles: Clear anything that may distract the customer or waste their time.How to win them:Transparency: By making the interaction simple and concise, clearly address their concerns on return policies, warranty details for the product, and product use cases.Quick, effective customer support: Make their decision-making process easier by answering their concerns directly. Stick to the most important details, making your response short, fast, and emotion provoking.Loyal customersThese are customers who make repeated purchases of your products or services and will always be back for more. In most cases, they act as brand advocates for your product through their use cases and referrals.They are highly knowledgeable about your product or service and will use this to convince others of the benefits of using it. As the gold standard, loyal customers will always expect similar or better services.What they need:Proper motivation: Use incentives and loyalty reward programs to motivate them to make referrals and remain loyal.Credit their work: Mention them in an article or a case study to provide them with exposure.How to win them:Excellent customer experience: According to research by Forbes, 73% of customers believe that an a smooth customer experience is key to influencing their loyalty to different brands. By ensuring customer services are standardized and effective, customers are highly likely to remain loyal to your product or service.Be proactive: Ensure that any issue that may lower the standard of the product or service is addressed before it happens. These can be used to improve the quality of the product.Potential customersIndividuals who are not officially customers because they are yet to make a purchase but have shown a significant interest in the product or service.These are customers are at the awareness stage and have either subscribed to your newsletter, filled out a contact form, or made an inquiry through their preferred communication channel.At this stage, they are mainly looking for the X factor that separates your brand from others.What they need:Constant customer communication: Constantly initiate communication to keep them engaged and ensure your support team is always available to help whenever needed.Good user experience: Make the first impression count by having an appealing website design.How to win them:Show product value: Ensure that you ask customers questions about their preferred needs. Use demos, use cases, testimonials, customer reviews, and blogs to show the value of your product.Provide information resources: Use your knowledge base articles and FAQs to provide customers with information at their convenience.Discount customersThey know what they want but are not willing to pay the actual price for the product or service. Instead, they take their time looking for other buyers offering the same product but at a lower price.Such customers only consider the pricing of the product and are the least loyal. They will normally conduct research to find information about the product and the discount offer, if any.Research by Capterra shows that up to 86% of online customers will try a new business if they have coupons.What they need:A subsidized pricing plan: This can be achieved by offering discounted prices on your products or services.Affirmation of value: Assure the customers that despite the discounts, the products are still valuable and worth their while.How to win them:Explain the deal: Ensure that your discount customers understand the deal clearly. The customer has to feel and understand that regardless of the discount, the product is still top notch, and they can save money as well.Provide added value: To ensure customers stay loyal to your brand, offer them more than the initial value. The added value can be exemplary customer support. Exemplary and consistent customer support makes the product reliable, leading to customer retention and satisfaction.Need-based customersThese are types of customers who make purchases based on certain needs. Such customers are challenging to convince because they know what they want and where to get it. Once they visit your website, they will only buy the specific product they need and leave.What they need:Clear information: Provide all the relevant and important information that will inform their decision making.Match their expectations: Ensure the services are quality and live up to their expected standards.How to win them:Ensure the interaction is positive: Always initiate communication with the customers, and make sure to be engaging and positive.Top-notch customer service: Providing outstanding customer service helps differentiate your brand and product from the competition. Ensure that the customer service team is well trained and equipped with the proper skills to engage the customers positively.Browsers (wandering customers)These types of customers are responsible for most of the traffic to your website; however, they have no intention of making a purchase. Despite increasing traffic on your website, they have the lowest percentage of sales revenue.What they need:Appealing website: Make sure the website is both visually appealing and easy to navigate.Proactive customer support: Always reach out first to users visiting your website to provide them with support when necessary.How to win them:Clear and engaging content: Provide customers with well-structured and informative content that is clear.Offer discounts: Discounts are attractive gestures that can be used to lure browsers. By offering discounts, such customers will buy your products, leading to engaging customer relations for the long term.Unhappy customersRegardless of the business, unhappy customers are an inevitable lot that will always be a part and parcel of customer service. Dealing with them is not the easiest task either, and it requires the best customer support service to solve their problems.They are either unhappy with your services or are having a bad day. It rests upon you to ensure that the frustrations are met.What they need:Recognition of the problem: Apologize and address their concerns transparently with valid solutions.Customer follow-up: Confirm whether their problems have been handled appropriately to meet their demands.How to win them:Show empathy: The best way to win over an unhappy customer is to stay calm and listen to their concerns. This makes it possible to understand their concern better by being empathetic. Viewing the problem from the customer’s point of view can give you a different perspective on it and therefore tailor support that meets customer demand.Have a plan: Always have a positive and calm approach towards angry customers. Ensure that your support team is well trained and has the appropriate skills to handle them.Active customersTypes of customers who constantly buy your products or services. They are different from loyal customers because they can easily switch to your competitors if they get a better offer.What they need:Constant communication: Because of their volatility, they need to be sure that you value their presence.Prompt response to their criticism: Stay on top of any negativity that may come via their criticisms by apologizing and providing the customer with proper solutions to their concerns.How to win them:Provide quick customer feedback: Don’t wait until their problem worsens, enhance their success by providing quick responses to their concerns.Train your team: Ensure your support team has the proper skills and knowledge for continuous interaction.Referral customersTypes of customers who learn about your business via recommendations from your loyal customers. They are willing to engage your business because the referral comes from someone they trust.What they need:Smooth onboarding: Provide a comprehensive and clear onboarding plan that promotes the levels of engagement.How to win them:Offer dedicated support: Strive to provide your types of customers with readily available support to address their concerns.Include rewards programs: Offer the customers a discount or an incentive for joining your team.Confused customersTypes of customers who find themselves on your site by mistake. Such customers are highly likely to have questions before and after they buy the product for further clarification.What they need:Clear explanations: Because they lack information on your business, ensure that you provide transparent and precise information on your products or services.Guaranteed quality: Assure the customers that they have made the best choice engaging your business.How to win them:Focus on your unique selling point (USP): Point out the key unique features that make your product beneficial compared to your competitors.Readily accessible support: Provide support information across all communication channels for ease of accessibility.Lapsed customersThese are your previous customers; however, they haven’t interacted with your business for a long time. The reasons for this could be lack of value, switching to competitors, lack of motivation or interest, or changed preferences.What they need:Reassurance on improved services: Prove to the customers that you have made positive changes to your brand. Assure them of the changes and/or solutions made to the services.Focused reactivation campaign: Create a campaign with incentives meant to win back the customers.How to win them:Constant communication: Regularly conduct follow-up and use constant reminders to win them back.Utilize reward programs: Provide them with irresistible offers to encourage them to stay.Acknowledge the needs of your types of customersBy understanding all the types of customers and their needs, it’s simpler to provide standardized products or services that cater to them. Given the competitive nature of the business world, the key is to always make customers happy at the end of the day.All the different types of customers will have specific needs based on their concerns, preferences, and relationships with the company.Start your free trial with LIKE.TG or schedule a live demo to enhance your customer engagement. You can also contact our support team for more information.Did you find this article helpful? Kindly, share your thoughts or suggestions in the comments section below.

With advancements in technology being embraced, the need for the best SaaS tools in different sectors and departments, such as support, HR, management, reporting, business intelligence, and more, has never been more emphasized.Irrespective of your industry and market, having the right SaaS tools as your productivity and efficiency companion is the best investment for any business looking for that “wow” factor that will make it stand out.This article highlights the compilation of the best SaaS tools in different industries, which are essential for most businesses to consider. What are SaaS tools?SaaS (software as a service) tools refer to any software that is cloud-based, meaning it is hosted online and users can access it via the internet. Generally, SaaS tools require no installation steps to set up and start using.Different SaaS tools have unique features and capabilities to suit different businesses’ needs and preferences. They also cater to businesses of all sizes, including startups, small-to-medium businesses (SMBs), and enterprises.What are the advantages of SaaS tools?Most companies, irrespective of industry and business size, are opting for SaaS for good reasons.User-friendliness: To begin with, SaaS software requires minimal installation and onboarding. All you need to do is simply sign up or log in and you’re good to go!Pricing: When it comes to the initial and operation costs, SaaS generally has lower expenses, compared to the other types of software. It also has varying pricing plans that can accommodate most businesses’ budgets.Accessibility: Most SaaS tools are easily accessible because they are cloud-based, with a majority of them having mobile app support.Scalability: Most of these SaaS tools are scalable. This means they can easily accommodate businesses of varying sizes, from startups to small-to-medium businesses, and enterprises.Wide-range integrations: What’s more, most of SaaS software comes with third-party app integrations.The best SaaS tools in the market today (2024)The following are the best SaaS tools for enterprises that different industries are fast embracing because of their many advantages, such as scalability, security, pricing, user-friendly interfaces, and more. Let’s dive in!Help desk SaaS toolsHaving cloud-based help desk software in any business is vital for managing all customer service operations. The ideal SaaS support tools should be comprehensive, with features such as a ticketing system, AI, automation, multilanguage support, reporting and analytics, multichannel support, task management, and mobile support, just to mention a few.1. LIKE.TGLIKE.TG is the best AI-powered help desk for businesses looking for an all-in-one customer service solution to streamline their support operations.Features It has a comprehensive range of functionalities:Ticketing system to quickly resolve and manage customers’ inquiries and requests.Artificial intelligence (AI) and automation capabilities to streamline support teams’ workflows and boost productivity.Multilingual knowledge base software to ensure information is readily available for self-service in the end-users’ preferred languages.Multiple communication channels such as live chat, emails, and phone calls.Reports and analytics tools to keep track of the performance of different areas of support.Rebranding and customization of ticket fields and forms to suit specific business needs.Wide-range integrations with third-party apps for enhanced agent productivity and collaboration.Mobile support that helps businesses provide on-the-go customer service, ensuring issue resolution is just one click away.Task management to manage and keep track of the progress of each internal teams’ tasks.Multilanguage support that ensures support teams and customers can communicate with ease, irrespective of their native language.PricingFree for startupsScale: $25/month for 3 agentsGrowth: $50/month for 3 agentsEnterprise: $75/month for 3 agentsFree trial period: 15 Days To know more, feel free to reach out to the LIKE.TG support team. You can also book a live demo for a detailed explanation of how the help desk software functions. Start a free trial today, to get the first-hand experience of LIKE.TG’s simple, yet powerful, intuitive features!2. GlassixGlassix is unified inbox software that leverages AI to ensure all business conversations, between internal teams and customers, are managed in one platform. It has SaaS support tools such as canned replies, smart tagging, AI, omnichannel support, and more.FeaturesUnified inboxChatbots and conversational AIMessaging channelsPricing: Starting at $49 per user/monthFree trial: 30 days3. TalkdeskTalkdesk is an AI-powered, SaaS contact center for customer support. It consists of features such as omnichannel support, customer self-service options, customizations, and collaboration tools.FeaturesSelf-servicePre-built integrationsWorkforce managementPricing: Starting at $85 per user/monthFree trial: Not availableReporting and analytics SaaS toolsEvery business needs to have comprehensive reporting and analytics software to get accurate and valuable insights on the performance of different areas and to know the right measures to take to improve operations.4. Bold ReportsBold Reports is a user-friendly reporting SaaS tool with powerful features that take data measurement, report distribution, and management to a different level.It consists of functionalities such as data preparation, 360 visualization tools, embedding capabilities, and more. Bold Reports analytics tools ensure all businesses can clearly visualize and securely access their reports, and quickly make insightful data-driven decisions.Features360 data visualizationDeep embeddingReport distributionWhite labellingMultiple export formatsPricing: Starting at $445Free trial: 15 days5. UniqodeUniqode helps businesses simplify their operations and boost workplace productivity with QR Codes. By using QR codes, businesses can simplify onboarding and recruitment, streamline attendance, collect feedback seamlessly, asset tracking and more. FeaturesDynamic QR Code – Edit your QR Code destination with ease without worrying about reprintingBulk create up to 2000 QR Codes at onceTrack your QR Codes. Understand how people engage with themEasily integrates with 5000+ communication, CRM and other automation tools.6. DatapineDatapine is an interactive business intelligence platform with a variety of dashboards for securely accessing, visualizing, sharing, and managing company data.FeaturesData connectorsEmbedded analyticsDashboardsPricing: $249 per monthFree trial: Not available7. InfoCaptorInfoCaptor is documentation and ad-hoc dashboard reporting software for data prototyping, visualization, and analytics. It is one of the SaaS tools for startups and small businesses using open-source applications.FeaturesLive dashboardsDatabaseWebsite servicesPricing: $39 per monthFree trial: 60 minutes (dashboard consultation for new users)Business Intelligence SaaS toolsFor any business to get insightful information and make good decisions, they need the best business intelligence SaaS tools in the market. Such tools should include powerful features for real-time data analysis, reporting, and visualization, with a variety of dashboards and predictive analytics tools.8. BoldBIBoldBI is cloud-based analytics and business intelligence software. It consists of powerful capabilities such as embedded analytics, data connectors, and real-time data visualization, that help businesses make good data-driven decisions.FeaturesEmbedded analyticsData connectivityPredictive analyticsData visualizationSecurityPricing: Starting at $445Free trial: 15 days9. DatafloDataflo is business intelligence software with data analytics and visualization capabilities that assist organizations to analyze and keep track of their data, leading to actionable and insight-driven decisions.FeaturesCustom dashboardsGoal monitoringSlack centerPricing: Starting at $99 per monthFree trial: 7 days10. DomoDomo is another business intelligence SaaS platform using AI to perform data visualization and analytics functionalities, helping organizations to get insights and make informed decisions. It includes features such as embedded analytics, visualizations and dashboards, reporting and self-service analytics, and more.FeaturesVisualizationReportingData sciencePricing: Contact Domo’s supportFree trial: 30 daysE-Signature SaaS toolsElectronic signature SaaS tools are designed to make it easy for end-users to create, sign and manage digital documents, and ensure the security and compliance standards during the signing process.11. BoldSignBoldSign is a SaaS electronic signature platform that enables businesses of all sizes to securely create, send, and keep track of the e-signatures of their digital documents. It includes key features such as e-signatures, document tracking and management, localization, user management, bulk link signing, and mobile support, among others.FeaturesElectronic signature requestsDocument managementBulk sending and linksLocalizationUser managementPricing: Starting at $10/month for 3 usersFree trial: 30 days12. GetAcceptGetAccept is a digital sales room platform that offers secure e-signature features for creating, sending, and tracking digital documents, empowering support sales teams to perform better.FeaturesElectronic signatureSales content managementContracts and proposalsPricing: $49/user/monthFree trial: 14 days13. Nitro SignNitro Sign is a SaaS e-signature tool for signing, sharing, and managing documents digitally in a simple yet secure way. It consists of features such as electronic signatures, audit trails, document management, bulk signing, integration, and mobile support.FeaturesElectronic signaturesIntegrations and API connectivityDocument managementPricing: Starting at $17.39 per user/monthFree trial: 14 daysHuman resource management SaaS toolsEvery company needs software that can help them seamlessly manage everything about employees. This is where human resource management (HRM) SaaS tools come into play.14. BambooHRBambooHR is one such SaaS tool for human resource management. It simplifies processes such as payroll, hiring, onboarding, employee reporting, database management, and more.FeaturesHR data and reportingHiring and onboardingPayroll, time, and benefitsPricing: Starting at $12 per employee/monthFree trial: 7 days15. Zira.aiZira.ai is an AI-powered staff management solution that streamlines workflows through capabilities such as task or shift management, optimization of complex schedules, time and attendance tracking, and employee communication.FeaturesSchedulingTime and attendancePolicy enginePricing: Starting at $4Free trial: Available16. Hi BobHi Bob is an HR SaaS tool designed with functionalities like time and attendance tracking, workforce planning, managing payroll, monitoring performance, hiring, and onboarding management. Bob empowers HR teams, managers and employees to easily work with and manage all HR-related processes.FeaturesCore HRHiring and onboardingUK payrollPricing: Contact Hi BobFree trial: Not availableVideo conferencing SaaS toolsWhen it comes to remote work, webinars, online collaboration, and virtual meetings, especially for people in different locations, having the best SaaS tools for video conferencing is vital. Every business needs a video conferencing tool to streamline their communication, collaborate better, and enhance their productivity.17. Cisco Webex MeetingsCisco Webex Meetings is a cloud-based video conferencing solution that provides businesses with comprehensive capabilities for webinars or meetings that are professional with high-quality video and audio.It includes features such as meeting recording, screen and file sharing, and real-time messaging. It also has AI-powered features such as breakout rooms, transcription, and noise cancellation.FeaturesMeetings, events, and webinarsCalling and messagingWhiteboardingPricing: Starting at $14.50/ license/ monthFree trial: 90 days18. LivestormLivestorm is a SaaS video conferencing and webinar platform ideal for all types of webinars, virtual meetings, and events. It supports screen sharing, AI transcription, chats, analytics, and more, ensuring businesses have engaging webinars with their audiences every time.FeaturesAI transcriptionsScreen sharingVideo messagingPricing: Starting at $79/month, billed annuallyFree trial: Available19. LifesizeLifesize is a cloud-based video conferencing platform that can be used for meetings of all sorts, from personal calls to large conference meetings. It supports video, audio, recording screen sharing, third-party app integration, and more.FeaturesDirectory supportAudio conferencingMeeting recordingsPricing: Starting at $88 per monthFree trial: 14 daysProject management SaaS toolsBusinesses always need project management SaaS tools to easily manage tasks, plan and keep track of project progress, and more. The following are the best SaaS tools for project management.20. WrikeWrike is a collaborative project management SaaS tool with features like customizable dashboards, collaboration tools, and Gantt charts for task management, resource allocation, project planning, and tracking, for better team productivity and collaboration.FeaturesDashboardsGantt chartsProofingPricing: Starting at $9.80 per user/monthFree trial: 14 days21. CeloxisCeloxis is comprehensive project management software that includes comprehensive tools such as Gantt charts, time sheets, analytics, risk management, and project dashboards. Celoxis is ideal for task management, project tracking, resource allocation, reporting, and financial management. It empowers teams to streamline their workflows better.FeaturesDashboards and analyticsGantt chartsTime sheetsPricing: Starting at $15 per month, billed annuallyFree trial: 14 days22. QuipQuip is a unified productivity platform, suitable for Salesforce end-users looking to streamline their workflows and enhance team collaboration. It supports project management through features such as embedded documents, real-time collaboration, chats, and spreadsheets. Sales teams can collaborate in creating and editing documents, project time tracking, and task management.FeaturesEmbedded documentsChatsSpreadsheetsPricing: Starting at $10/ user / monthFree trial: 30 daysMarketing SaaS toolsBrand awareness and marketing plays a major role in customer acquisition and retention. The best SaaS marketing platforms should have a user-friendly interface and comprehensive marketing tools with affordable pricing plans.23. Constant ContactConstant Contact is a SaaS marketing platform for small businesses looking to grow through digital marketing. It has SaaS tools for small businesses to manage email marketing, social media marketing campaigns, text/SMS marketing, and event registration.FeaturesList-building toolsAI and automationDigital marketingPricing: Starting at $12 per monthFree trial: 30 days24. ActiveCampaignActiveCampaign is an AI-powered email and marketing automation solution, ideal for businesses looking to personalize their marketing campaign efforts and enhance their customer engagement. It has comprehensive functionalities such as email marketing, sales automation, omnichannel marketing, CRM, and audience management.FeaturesMarketing automationAudience managementContent creationPricing: Starting at $145 per monthFree trial: 14 days25. LoomLoom is an AI-powered video marketing and communication SaaS tool. It includes video messaging features such as screen and camera recording, transcription, video editing, storage, and more. It is ideal for any business that wants to create, edit, share, and store video in a personalized and interactive way.FeaturesTranscriptionVideo editingScreen recordingPricing: Starting at $ 12.50/ creator/ monthFree trial: 14 daysOnline survey SaaS toolsGetting end-users to provide feedback is one of the most challenging yet rewarding processes. The ideal survey and feedback platform should have a wide range of templates and customizations to choose from.26. Zonka FeedbackZonka Feedback is a customer feedback and survey platform that enables businesses to collect, analyze, and act on end-users’ feedback. It offers comprehensive features such as survey templates, customization options, reporting and analytics tools, real-time customer feedback, and multichannel distribution capabilities.FeaturesBuild and customize surveysSurvey distribution channelsReports and analyticsPricing: Starting at $49 per monthFree trial: 14 days27. TypeformTypeform is an online survey and form building SaaS platform designed for businesses to create personalized and interactive survey experiences. It offers various template options, multiple question types, and customization options like conditional logic.FeaturesForm builder (sign ups and orders)Survey marker (research and feedback)Quiz maker (trivia and product match)Pricing: Starting at $25 per monthFree trial: Not available28. SurveyMonkeySurveyMonkey is an online AI-driven survey and feedback tool for businesses to create, analyze, and distribute surveys in a personalized and efficient way. It includes features such as customization options, multichannel distribution methods, data analytics and reporting tools, multiple templates, and question types.FeaturesSurveys and formsTemplatesMultichannel distributionPricing: Starting at $25/user/monthFree trial: 30 daysInternal communication SaaS toolsBusinesses can make their employees communication, collaboration, and productivity better by investing in the right internal communication SaaS tools.29. ClaritiClariti is a communication and collaboration SaaS tool that integrates chats, calendars, emails, social media conversations, and documents into a single unified platform. It includes comprehensive communication features such as to-do lists, conversation threads, and integration with cloud storage apps, for easier team interactions and project management.FeaturesCalendarIntegrationsChats and collaboration toolsPricing: Starting at $5/user/monthFree trial: 14 days30. JiveJive is an enterprise employee engagement platform that provides a centralized space for different departments and teams across an organization to communicate, share knowledge, and collaborate effectively. Jive includes features such document sharing, discussion forums, and activity streams.FeaturesAI content miningIntegrationsDocument managementPricing: Contact JiveFree trial: 30 days31. RyverRyver is an online team communication and task management SaaS tool that offers businesses a unified app for teams to collaborate in real-time and get more organized. It provides features such as voice and video call support, direct group messaging, team chat support, topic-based forums, file sharing, and more.FeaturesCustom conversation channelsCollaboration spacesSingle sign-on (SSO)Pricing: Starting at $4 per userFree trial: 14 daysCustomer relationship management (CRM) SaaS toolsCRM SaaS tools are a must-have for businesses that need to keep track of their sales progress, manage customer interactions, organize their data, and get insights into customers’ pain points or behavioral patterns.32. PipedrivePipedrive is a cloud-based customer relationship management tool designed to help streamline sales processes for more deal-closing. It provides customization and automation features that make it easy for sales teams to track their sales pipelines and performance, manage their sales deals, and automate sales operations.FeaturesLead managementPipeline managementWorkflow and marketing automationPricing: Starting at $12/ seat / monthFree trial: 14 days33. CloseClose is a simple CRM SaaS tool that focuses on building customer relations. It has capabilities such as built-in calling, SMS and emailing that ensure fast and efficient communication for sales teams. It also has features like sales pipeline management, reporting tools and task automation, ensuring businesses manage their sales processes effectively.FeaturesCommunication supportAutomationReportingPricing: Starting at $49/user/monthFree trial: 14 days34. SugarCRMSugarCRM is a comprehensive cloud-based CRM system that utilizes AI to offer marketing automation, sales automation, and customer service solutions. It includes features such as a robust cloud infrastructure, time awareness, AI-powered predictions, and multilevel customization capabilities.FeaturesSales and marketing automationMail and calendar integrationBuilt-in AIPricing: Starting at $49/ user / monthFree trial: 7 daysChoose the best SaaS tools for your businessHaving looked at the best SaaS tools, with the best capabilities, features, and pricing plans, the decision now lies with you, the esteemed end-user. Consider a platform to suit your specific needs, one that is best for your budget yet is also comprehensive, scalable, and user-friendly, with reviews from existing customers.When it comes to outstanding customer support, LIKE.TG takes it home. From the comprehensive features to the affordable pricing plans, the user-friendly yet intuitive interface and the readily available support, it is worth considering!

At some point, we all have been a new customer at a company and got a warm reception. But what differentiates a good first impression from a memorable one?It’s the welcome message that makes you feel like you’ve made the right decision. The impact of a well-written welcome message in setting the tone for any relationship cannot be underestimated.Let’s discuss the value of welcoming messages, how to write them, and how they can help establish enduring relationships. What is a welcome message?Welcome messages are simple messages sent to new customers when they create an account or visit your website for the first time.Welcome messages can be much more than just friendly greetings because of their flexibility. They present an opportunity to make a connection with your target audience.A welcome message sent to a new customer will serve as the starting point for all future interactions with them.Welcome messages, whether sent by text, email, or your website, assist in creating a good first impression and set the tone for further communications.How to write a welcome message for customersA few basic principles need to be followed while writing a welcome message to make sure it is interesting, informative, and sets the proper tone for your connection with the receiver.Start with a warm greeting and show appreciation for their purchase or subscription to make your customers feel comfortable and valued.Introduce your business and highlight key benefits clearly and what to expect. Offer support and contact information.Close on a positive note that shows your excitement and readiness to help.Other guidelines for creating effective welcome messages:Make your message short and to the point.Use a friendly and approachable tone.Tell your customers how to get started.Make sure you address the recipient appropriately.End your message with anticipation of a long-lasting relationship.These steps will contribute to strengthening customer relationships and improving brand perception.Welcome message templates and examplesA well-crafted welcome message can do wonders for building a positive customer relations with new clients.Compose a welcome message that not only informs but also engages customers, setting the stage for a positive and long-lasting relationship.The following are pieces of a good welcome message examples that can be combined as appropriate for your business.Warm greetingNew customers don’t want to feel like just a number added to a company list. They expect to be acknowledged as individuals in their every interaction with the business.Best practices:Addressing your customers by their names makes the greeting feel more comfortable.Use a friendly tone to make the recipient feel welcome and appreciated.Keep the greeting short and to the point, ensuring it is easy to read and understand.Example:Hello [Customer’s Name],Welcome to our community!GratitudeCustomers want to feel valued from the start. A simple welcome message to customers that says thank you for choosing your company shows that you appreciate their decision.Best practices:Make it clear that their presence or business is important to you.Show excitement for the current relationship and future engagements.Personalize the message, if possible, with something specific about their interaction so far.Example:We appreciate that you chose us for your [product/service]. We value your trust and confidence in us.IntroductionWhen customers interact with your business for the first time, you should tell them a little about the company.Your welcome message should be able to provide a clear understanding of what you offer, in case they did not grasp the breadth of it.Prepare them to take full advantage of all the benefits that come with a relationship with your company.Best practices:Give a brief overview of your company or product.Highlight the main benefits the customer will receive from your product or service.Tell the customer what to expect: e.g., a follow-up email or onboarding process.Example:Hello [Customer Name],Welcome to the [Company name] family, where we take great satisfaction in helping people like you achieve [Desired outcome] through our [Products/Services].Here is what awaits you:[Benefit 1]: We offer [Specific feature/service] that will help you [Specific positive outcome].[Benefit 2]: Enjoy the convenience of [Specific feature/service], which allows you to [Specific positive outcome].Your success is our priority.Regards,Give customers clear instructionsCustomers sometimes need a guide through their initial stages to ensure they feel supported and informed.The goal of the next step is to make it easy for new customers to get started and have a positive experience.Your welcome message can include links and simple steps customers need to take, such as account activation.Best practices:Give the consumer links to all the information they need to use your product or service.Use a numbered list to organize any step-by-step instructions.Example:Hello [Customer Name],Greetings from [Service Name]! It’s a pleasure to have you join us. To get started with our service:Sign in: Using your registered email address, log into your account [here].Create a profile: Complete your profile by adding the requested information [here].Familiarize yourself with our features: Check out our [Features Page] to learn more about what we have to offer.You can now get things going and [use the product]Resources and supportYour welcome message should cater to different learning styles by providing a mix of resources such as FAQs, tutorials, videos, and user guides, along with contact details for customer care, and encourage them to get in touch if they need assistance.This ensures they have a smooth and positive experience from the start, making it easier for them to engage with your business.Best practices:Link to detailed guides and tutorials.List all available support channels.Provide links to your social media accounts for additional tips and updates.Example:Hello [Customer Name],Welcome to [Your Company]! It’s a pleasure having you on board. To help you get started, here are some resources we think you’ll find useful:User guide: Our comprehensive user guide [link] will walk you through everything you need to know.FAQs: Find answers to common questions in our FAQ section [link].Support: Our support team is here to help. Contact us via email at [Email address], call us at [phone number], or start a live chat support [link].Community: Join our community forum [link] to connect with other users and share your experiences.Social media: Follow us on [Social media platform] for updates and tips: [handle].If you need any assistance, don’t hesitate to reach out. We’re here to make your experience with [Your Company] as smooth and enjoyable as possible.Best regards,Encouragement and reassuranceGetting started with a business might be anxiety-inducing. Customers may be unsure about using your goods or service and may have questions or concerns.A well-drafted welcome message that reassures customers can soothe these fears and create a more welcoming atmosphere.Best practices:Clearly state the benefits they’ll gain.Encourage them to participate actively, reassuring them that their involvement is valuable and appreciated.Reassure them that help is readily available.Example:Hi [Customer Name],Welcome to [Company/Community]! We’re thrilled to have you with us. We’re here to support you every step of the way. If you have any questions or need assistance, don’t hesitate to reach out to our support team.—-We’re excited to see all the great things you’ll achieve here!Warm regardsPersonalizationCustomers value a level of care and attention that goes beyond ordinary greetings. If applicable, customize your welcome message to showcase how your products or service can address their specific needs.Best practices:Address your customer by name.Be specific by mentioning how they joined and what products they bought.Use a friendly and inviting tone.Example:Hi [Name],Welcome to [Company]!We’re excited to have you join our community.—Feel free to explore our [specific feature of what they purchased] and let us know if there’s anything we can do to help you get started.Thanks for choosing us, [Name].Call to actionEncourage the customer to take specific actions in your welcome message, such as reading about specific features, making a purchase, or joining a community.Best practices:Clearly state what you want your customers to do next, e.g., join a forumUse short, punchy phrases that are easy to remember and act on.Example:Hello [Customer Name],—Ready to streamline your workflow? Check out this tutorial on how to make the most of [top feature].Engage a returning customerAlthough a welcome message may be designed for new customers, a returning customer equally deserves a warm re-engagement.A simple “Welcome back” with their name shows you remember them, making them feel they are valued.Best practices:Thank them for their continuing interest and acknowledge their previous business.Use past purchase history or preferences to suggest relevant products or helpful content they might enjoy.Make it as simple as possible for them to proceed. Provide buttons or links that take users straight to the information or product they would find interesting.Example:Subject: Welcome Back to [Your Brand], [Customer’s Name]!Welcome back to [Your Brand]! We’re thrilled to see you again and appreciate your continued trust in us.To show our gratitude, we’re excited to offer you an exclusive [discount/offer] on your next purchase. Simply use code WELCOME20 at checkout to enjoy 20% off!Ask for feedbackWhen a customer interacts with your business for the first time, you might want to know how they heard about you.Your welcome message can humbly request this information, as long as it’s easy and optional for the customer to comply.Best practices:Keep the feedback request short and focused on specific areas.Express gratitude for their willingness to help you improve.Example:Subject: We Value Your FeedbackHi [Customer’s Name],Welcome to [Your Brand]!We’re so happy to have you here and are eager to give you the greatest experience we can.Would you mind taking a minute to let us know how you discovered us and how we’re doing? Your opinions will drive our improvement.(Insert link to survey here)Why are welcome messages important?A well-crafted welcome message is a simple yet powerful tool for creating a memorable and positive customer experience, ultimately contributing to their satisfaction.Boost customer engagementWelcome messages can effectively guide customers to explore your products, services, or platform features.By offering helpful information and clear calls to action, you can encourage new users to engage with your offerings, boosting their familiarity and comfort.Create a good first impressionAn effective welcome message creates a favorable first impression. These messages set the tone for further communications and reassure customers that assistance is readily available.Customers who have a good first impression of your brand are more likely to return, as well as give you the benefit of the doubt if something goes wrong.Improve customer experienceA polished and professional welcome message puts your customers at ease. Inviting customers to join customer communities or loyalty programs creates a sense of connection and belonging.A focus on client feedback or incidents creates a sense of community and shared experiences.Personalization shows that your customers are not just numbers. All of this contributes to a good customer experience.Set your company apart from competitorsWith an attractive welcome message that highlights your unique value and customer-focused approach, you can stand out in a crowded market.Created to make an impact, it’s important to make a name for yourself and develop deep relationships.Additionally, providing special offers or resources offers value and encourages gratitude and a sense of belonging right away.Provide important information to customersIt’s common for new customers to need assistance in getting started with your services.Welcome messages are a great method to give consumers important information that will help them navigate their purchase efficiently, such as product feature guides, account creation instructions, or tips.Customers will feel appreciated and supported when they receive a well-written welcome message that attends to their needs.A happy customerjourney is made easier by this favorable first encounter, which also raises the possibility of repeated business and referrals.Welcome messages for a better customer experienceTo improve consumer engagement and make a good first impression for your company, write a welcome message that works.You can establish trust with your visitors, encourage them to investigate your offers, and create the foundation for a long-lasting customer connection by crafting warm, customized, and helpful messages.Are you ready to write interesting welcome messages that make a lasting impression? Put these strategies into practice right now, and use LIKE.TG to keep all your customer communication organized.Feel free to schedule a live demo or free trial to get you started. Contact us if you need any help or have any questions.I hope this blog post was helpful. Feel free to share your insights in the comment section below. Your feedback will be highly appreciated.

In business operations today, acquiring new customers is often more expensive than retaining existing ones.When you provide your customers with high-quality products or services, you can earn their trust and build long-lasting relationships with them.This, in turn, can increase the overall customer lifetime value.In this blog, we will explore customer lifetime value in detail, its significance to the customer experience (CX), and how to use it to increase brand loyalty. What is customer lifetime value?Customer lifetime value (CLV) is a metric that businesses use to estimate the total revenue a customer will generate throughout their entire relationship with the company.This metric helps asses the customer’s value over time rather than just focusing on the value of a single purchase.Calculating customer lifetime value can be complicated, involving several factors, such as products, costs, purchase frequency, and volume.However, it can be simplified with the right tools, and strategies can be developed to increase it.How to calculate customer lifetime valueBefore you calculate customer lifetime value, you need to determine the following values.The average customer valueThe averageannual number of purchasesThe average retention timeMultiply the three values to find the overall lifetime value. On the other hand, estimating a customer’s expenditure over time could not provide a precise picture.Since many consumers do not find businesses independently, customer lifetime value estimates should account for market research and client acquisition, engagement, and retention costs.Customer valueThis is the average amount of money a customer spends with your business in a given period.The formula to find customer value is:The average value of sales = Total sales/The number of days The Average value of transactions = Sales/TransactionsAverage customer lifespanThis is the average length of time a customer continues to do business with your company.By multiplying these two factors together, you get an estimate of the total revenue a customer can be expected to generate.Customer lifetime value examplesTo calculate CLV, let’s use a potential SaaS business as an example. We’ll show you how to apply the formula and use CLV to target top customers.The pricing structure for subscription-based services is $10, $20, and $30 per month, with an average purchase value as 18.The SaaS company targets middle-aged adults, specifically married individuals aged 35-55, who stay customers for an average of two years and spend an average of $20 per purchase. This is how you calculate the customer profile.The customer lifetime value will be calculated as follows:Now let’s calculate the CLV in example 12. The SaaS company is targeting another young adult customer profile aged 18-30, who typically stay customers for 1.5 years and have an average purchase amount of $30.Now let’s calculate CLV in example 2In conclusion, the middle-aged customer profile has a higher CLV of $960 compared to $810 for younger individuals, indicating that the SaaS business should target this group (the first customer profile).How to increase customer lifetime valueYour organization can increase its revenue by prioritizing CLV and identifying more chances to offer your clients additional value. Here are some strategies to consider.Put the needs of the consumer firstRather than concentrating on goods or profits, a customer-first attitude places the customer’s needs at the heart of business decision-making.Businesses that use a customer-first strategy can consistently provide excellent support at each stage of the customer journey.This can be achieved by:Consistently delivering valueProviding personalized experiences tailored to customer preferencesIncreasing customer satisfactionAdditionally, prioritizing customer needs builds positive word-of-mouth recommendations and referrals, attracting new customers who are likely to show similar loyalty traits, further enhancing the overall customer lifetime value.Enhance your customer onboarding processWhen you have the right customer onboarding processes, you can establish a strong relationship and trust.Providing personalized welcome emails, how-to videos, and ongoing support can educate customers on the value of a product and how to utilize it to its full potential.This investment in onboarding keeps customers engaged and happy, and more likely to become loyal, long-term customers who will spend more with your business.Pay attention to your customersYou’re aware of what your customers say about your brand if you’re proactive and use customer service analytics to track and understand your audience.Are they satisfied with your products or services? Dissatisfied customerstend to voice their complaints, particularly in product evaluations and social media remarks.Show them you’re paying attention, understand their concerns, and are working to find solutions.Gathering direct customer feedback through surveys can assist you in converting customer complaints into opportunities for improving customer service.Elevate the value of your average orderOne effective strategy to increase your customer lifetime value is to raise your average order value.When customers are nearing the completion of their purchases, you have the opportunity to suggest additional products that complement the ones they are already purchasing.By recommending complementary items, you can help boost the overall value of their order and increase the likelihood that they’ll return to make future purchases.Create a loyalty programCreating a customer loyalty program incentivizes repeat purchases and builds a stronger emotional connection between the brand and the customer.Offering rewards, gifts, and exclusive benefits encourages customers to remain loyal, leading to increased retention rates and higher overall spending over the customer’s lifetime.Additionally, loyal customers are more likely to advocate for the brand, attracting new customers through word-of-mouth referrals and further amplifying the impact on customer lifetime value.Businesses should offer incentives to effectively turn high-value customers into brand advocates.A formal referral program can reward customers for bringing in new business, and incentives may include discounts, early access to services, or upgrades.Reach clients with a smooth omnichannel strategyRather thanmaking assumptions about the channels your particular client group prefers, research to find out.Customers become used to utilizing services and goods across multiple platforms and devices without giving channelchallenges a second thought.They anticipate that businesses will be reachable across all channels and provide support at all times. Businesses can connect with them on several communication channels, such as community forums, websites, mobile apps, email, or social media.Prevent customer churn through seamless omnichannel support across preferred channels.Invest in customer experienceCustomers are often dissatisfied when their issues are not resolved on time. Consider investing in customer experience tools like customer portal software that allows customers to track and submit tickets through a user-friendly interface easily.An outstanding customer service experience not only pleases your customers but also encourages them to stay loyal to your brand.Build strong long-lasting relationships with customers. Establishing trust is essential for building long-term customer relationships since it requires dedication to continuous engagement and communication.Customers will return if they perceive your company as offering the best prices for the products and services they desire.However, in today’s digital age, customers seek more than just transactional interactions. They desire a personal connection that goes beyond business objectives and fosters a sense of value and importance.This can be achieved by:Staying in touch with customers through personalized contentAsking for customer feedback for improvementReaching out to inactive customersUtilizing customer data platformsBy consistently following these steps, you can deliver exactly what your customers need, thus increasing their customer value.Whyis customer lifetime valueimportant?We calculated the average lifetime value of a client for a SaaS company in the previous example. But why is customer lifetime value important to businesses?Here are a few of the main reasons for tracking customer lifetime value.Helps in focusing on who your customers areCompanies may create advertisements targeting high-value clients by categorizing them based on their expected value, behavior, and interests.This focused strategy ensures the efficient use of outreach funds, which allows businesses to invest more to attract clients with better lifetime values.As a result, marketing campaigns are more successful, customers are happier, and long-term profitability rises.Assists in boosting incomeMoreconsumer spending at your business leads to higher income. Through upselling and cross-selling, companies may use customer data to design product offers for their target market and boost customer lifetime value.When carried out successfully, this boosts your company’s earnings.Assists in targeting the customers you serveCompanies may enhance their outreach initiatives by grouping customers according to their expected value, behavior, and sentiments using customer lifetime value.By using a customer focused strategy, marketing money may be allocated more efficiently and businesses can focus more on gaining high-value clients.Long-term profitability rises, customer happiness rises, and marketing initiatives become more successful.Determines what needs to be improvedBy examining customer lifetime value and associated indicators like average order value, frequency of purchases, customer turnover rate, and total revenue, businesses may get important insights into client relationships.Organizations can use this data to pinpoint areas for development and possible roadblocks in their day-to-day operations.A decline in customer lifetime value (CLV) often indicates issues with the message, customer experience, or product quality.Boost Customer Lifetime Value with Comprehensive CX CollaborationCompanies that determine and study their customer lifetime value have an advantage in forecasting revenue growth and determining the most effective strategies for allocating marketing funds.LIKE.TG is dedicated to helping other businesses generate leads and in supporting them at every turn to convert customers into devoted clients with high customer lifetime values.We use data-driven strategies, real-time information, and omnichannel support to satisfy your customers and build lasting connections with them.Contact us to arrange a live demo and experience how LIKE.TG features can increase customer lifetime value. Or sign up for our free trial for immediate access.I hope you found the article useful. Do you have any more ideas or recommendations? Kindly leave your comments in the section below.

Millennials and Gen Z make up the youngest age group in the world. Due to their huge population, they form a significant portion of the consumer market.According to Statista, Millennials and Gen Z alone form about 43% of the US population and, therefore, are a massive driving force in the global market.It is crucial for businesses to understand each generation’s unique needs and expectations to tailor their customer service offerings and improve the customer experience for both groups.In this blog, we look into the different customer service expectations of Millennials and Gen Z, their customer service preferences, and communication styles. Millennials vs Gen Z: Understanding the two generationsYou may wonder how much difference a few years of age can make in your customers’ purchasing habits. While these two generations are separated by only a few years, they have different needs, expectations, and preferences.Who is a Millennial?Millennials or Generation Y are individuals born between 1981 and 1996. This generation was the first to grow up with internet and mobile technology.They are comfortable using technology for communication, learning, and entertainment. Millennials tend to prefer communication through traditional channels like email and phone calls.Who is Gen Z?Generation Z, also known as Zoomers or Post-Millennials, include people born between 1997 and 2012.Unlike Millennials who grew up with technology like cable television and landline phones, alongside the rise of the internet, Generation Z have lived fully connected digitally.They are comfortable using technology for various purposes such as shopping, communication, and entertainment.Zoomers adopted the use of social media and the internet from a very young age. They’re masters of navigating online platforms and absorbing information quickly.Differences between Millennial and Gen Z customersUnderstanding the differences in customer service expectations of Millennials and Gen Z can be a game-changer for your business, especially when it comes to crafting a customer service strategy.Although both Millennials and Gen Z are tech-savvy and digitally fluent, these two generations have distinct preferences and expectations whenever they engage in business with brands.Below are some key differences between Millennials and Gen Z with regard to customer service expectations.Millennials highly value personalized experiencesMillennials appreciate companies that remember their preferences and offer tailored recommendations.They prefer brands convey empathy in customer service interactions and offer real human connections based on understanding. Millennials value when brands make an effort to understand their particular needs and preferences.Gen Z also values personalization but tends to prioritize authenticity and transparency. They are more likely to trust companies that communicate openly and authentically rather than relying solely on personalized marketing tactics.Zoomers not only prefer personalization, but they also prefer brands that share their values, address them by name, remember their birthdays, and are environmentally conscious.Millennials prefer traditional communication channelsAlthough they pioneered numerous types of communication channels such as instant messaging, Millennials tend to prefer traditional communication channels like email and phone calls. Still, they are also comfortable with newer platforms like live chat.Gen Y also uses social media, mostly to go through product reviews and to get product recommendations from friends and family.Gen Z on the other hand, tends to lean heavily toward digital communication platforms, mostly instant messaging apps such as WhatsApp and Telegram. They also rely on social media platforms such as X to contact support staff and share feedback.This younger generation of customers seamlessly switches between communication channels based on the situation.They’re comfortable with live chat support as they grew up with live chat technology in AI-assisted smart devices and services like Siri and Alexa.They can use various digital platforms easily and expect seamless experiences in customer service interactions on all the platforms they use. Zoomers rely on social media for product recommendations and reviews.Millennials value loyalty programsMillennials value customer loyalty programs and therefore prefer brands that offer rewards and benefits. They view loyalty programs as a way to maximize their purchasing power and get rewarded for their brand loyalty.On the contrary, Zoomers prioritize customer experiences over traditional loyalty programs. They would rather return to your business due to a positive customer experience as opposed to being enticed by a loyalty incentive.Gen Z is more generous with private dataGeneration Z values privacy. They are, therefore, sceptical about giving private data to companies unless it is extremely necessary. They tend to trust companies that are transparent about how they collect and utilize their data.Millennials, however, are more flexible with sharing their data as long as they perceive a clear benefit. While privacy is still essential, Gen Z is generally more comfortable sharing data in exchange for personalized recommendations or exclusive offers.Millennial vs Gen Z: Self-service optionsAnother key difference in the Millennial vs Gen Z space is that Gen Z is drawn toward self-service options. They are more likely to search for solutions in online platforms such as YouTube before contacting support staff.They expect clear, intuitive interfaces and prioritize efficiency. If they can’t resolve an issue quickly and easily on their own, they’re more likely to abandon the task altogether.In the Millennial vs Gen Z space, zoomers will explore the knowledge base, conduct online research for solutions, and even participate in peer-to-peer support.Although Millennials don’t mind finding information on their own, they prefer contacting customer support staff via telephone or live chat to solve their customer issues.They value personalized experiences and may appreciate a follow-up from a customer service representative after using self-service.Similarities in customer service expectations of millennials and Gen ZThough these two generations have distinct preferences and expectations, they tend to share some similarities. Below are some of the similarities in customer service that Gen Z and Millennials share:Speed of services: Having grown up in a world of instant gratification, both generations share a strong preference for speedy customer service. They expect fast responses and quick resolution of their issues when interacting with customer service staff.Multi-channel support: Millennials and Gen Z are active users of multiple communication channels, including phone, email, chat, social media, and messaging apps.They expect companies to offer omnichannel support options that allow them to seamlessly reach out for assistance through their preferred channels.Both generations also expect a consistent level of service quality across all channels.Brand engagement: Both Generation Y and Zoomers value opportunities to engage with brands and each other through company events or online community forums. They appreciate companies that listen to their feedback and foster a sense of community and belonging.Self-service options: Both Millennials and Gen Z prefer to have a lot of self-service options available to them to solve various issues independently.They appreciate clear, concise information presented in a user-friendly way. They prefer self-service options that are well-designed and easy to navigate, with readily available solutions.Best practices for customer service: Millennials and Gen ZMillennials and Gen Z are continuously evolving and influencing market trends. Businesses must evolve along with the ever-changing needs of these two generations if they intend to remain competitive.Brands must recognize each generations distinct preferences to meet their growing expectations. Below are some core principles that brands can adopt to fulfil the needs and expectations of Millennials and Gen Z.Personalize customer interactionsBrands need to tailor their customer service offerings to suit the needs of these two generations. To do this, they have to first understand the unique needs and preferences of both Millennials and Gen Z.Brands can do the following to improve their tailored service offerings:Encourage support staff to focus on building genuine connections. They should express customer empathy by listening attentively to customer issues.Empower your customer support teams with customer data, such as past purchases, to enable them to tailor each interaction.Also ensure you add a human touch in all customer service interactions, regardless of the communication channel.Offer omnichannel supportProvide options for customers to reach you via their preferred channel. This can include:PhoneLive chatEmailSocial mediaEnsure a smooth handover between channels by sharing customer history so that customers do not have to repeat information when they switch channels or agents.Also, ensure that your support staff are always active on social media so that they do not miss mentions and can respond to customer requests as soon as possible.Collect customer data regularlyBoth Millennial and Gen Z are continuously evolving and influencing market trends. Collect their customer data and feedback to help you adapt and refine your customer service strategy.Include customer surveys or feedback forms within your customer service applications or websites to gather data on user experience and preferences.Allow customers to choose what data they share and provide an easy way to opt-out or manage their preferences.Respond to customer issues fastBoth Millennials and Gen Z value prompt responses and efficient service. To ensure you meet this expectation, you can do the following:Provide 24/7 customer service support.Train your support staff to resolve issues efficiently on first contact whenever possible.Offer quick communication through live chat or canned responses.Equip your team with the right tools such as modern help desk software to lower first response and resolution times.Harness the power of AI and automation. Use chatbots to answer customer requests promptly.Emphasize on digital communicationOptimize your websites so that they are compatible with all devices, including smartphones. Also ensure that your websites are attractive. Make sure your website, self-service options, and live chat are intuitive and mobile-friendly for a smooth digital experience.Keep an eye on digital trends and adapt to meet user preferences.Offer self-service optionsAccording to research by Gartner, 38% of millennials and Gen Z give up on resolving issues when self-service options fail.It is, therefore, essential to provide self-service options such as comprehensive knowledge bases, wikis, how-to guides, instructional videos, and a customer self-service portal.You can also personalize the self-service experience by suggesting relevant articles, tutorials, or chatbots based on past inquiries and purchase history. Always update your knowledge resources to ensure they reflect any changes in the products or services you offer.Make your brand ethical and environmentally friendlyGeneration Z and Millennials are concerned about the social responsibility of the brands they interact with. Both generations prefer to do business with companies that are ethical and care about the environment.Ensure that your business practices are sustainable, ethical, and environment friendly by:Reducing your carbon footprint by managing the use of electricity.Using environment-friendly products in your business such as reusable bags instead of plastics.Giving back to social causes such as community development projects.Being honest about how you collect and use customer data. Clearly outline your data security policies and offer customers control over their information.Provide the best customer service for Millennials and Gen ZMillennials and Gen Z are the driving force behind today’s consumer trends. Despite differences in customer service expectations, one aspect is shared by both: They want to be heard, and they want you to value their time and care for their individual needs and preferences.To turn these two generations into loyal customers, you should aim to meet their expectations and provide exceptional customer service. Provide speedy responses and convenient communication in all your channels.Empower both millennials and Gen Z in your customer base with self-service options to solve problems on their own.By focusing on these aspects, you’ll meet the expectations of both millennials and Gen Z and build lifelong brand loyalty.Contact us to learn how you can provide exceptional customer service to different customer segments. Book a demo or request a free trial to discover how to meet customer expectations with BoldDesk.We hope this blog was insightful. If you have any additional ideas, feel free to share them in the comments section below.

As customer expectations continue to rise, an integrated and efficient approach to service has become more in demand than ever.Businesses are turning to innovative tools like Slack to meet these expectations and streamline their support operations.Originally created as a platform for team collaboration, Slack has evolved into a valuable tool for customer service, changing the way support teams communicate, collaborate, and resolve issues.This blog delves into the key features and benefits of using Slack for customer service, illustrating how it can revamp your customer support operations and enable you to provide exceptional service in a fiercely competitive market. What is Slack?Slack replaces email with a central hub for instant messaging, file sharing, and integrations with other popular work tools.It is a versatile, cloud-based communication platform widely used by businesses of all sizes to improve productivity and streamline internal communications.Key features of SlackSome of the key features of Slack that make it a powerful tool for communication and collaboration are:Channels: Slack uses channels to organize conversations. Channels can be public within the workspace or private among a select group of team members. They are often organized by team, project, or topic, as suits the organization.Direct messages: Users can send messages directly to one another, creating a private conversation that is not visible to others in the workspace.File sharing: Slack allows users to share files by dragging and dropping them into the app or linking to files stored in other services like Google Drive or Dropbox.Search: Everything in Slack is searchable, which makes it easy to find conversations, decisions, or documents from the past.Integrations: Slack integrates with many third-party services, allowing teams to use external tools within the Slack interface.Notifications: Users can customize their notifications settings to ensure they are alerted about messages and mentions that are relevant to them.Integrating Slack with LIKE.TG for enhanced customer serviceIntegrating Slack with LIKE.TG combines the real-time communication and collaboration strengths of Slack with the robust ticket management and automation features of BoldDesk.Whether it’s handling day-to-day inquiries, resolving complex issues, or gathering customer feedback, LIKE.TG’s Slack integration equips support agents with the tools they need to deliver exceptional service.Be informed instantly:Live ticket alerts: Get notified in Slack whenever a new ticket is submitted, an update is made, or a reply is added. This ensures your team is always in the loop and can respond quickly.Threaded conversations: Conversations stay organized. Slack keeps all ticket communication threaded, providing context within the flow of messages for a smoother workflow.Real-time status tracking: Never miss a beat. Track ticket progress and status updates right within Slack channels.Direct assignee notifications: When assigning a ticket, Slack can directly notify the assignee with all the relevant information, ensuring a smooth handoff.Two-way communication:Respond from Slack: No need to switch back and forth. LIKE.TG’s integration allows you to reply to tickets directly within Slack.Internal discussions: Keep confidential matters private. Add private notes within a ticket on Slack for internal discussions and brainstorming without cluttering the customers’ view.Seamless ticket management: Edit on the fly! Modify ticket details like priority level or status directly within Slack, streamlining your workflow.Customization for optimal workflow:Tailored notifications: Not all notifications are created equal. Set up custom notification settings for individual chats and channels. This allows users to filter updates based on brand, category, or specific areas of interest.Priority alerts: Never miss a critical update. Implement status update alerts to ensure everyone stays informed on high-priority issues, preventing delays and ensuring customer satisfaction.Benefits of using Slack for customer supportA study commissioned by Khoros found that engaging with a customer service representative through online chat proved to be a worthwhile experience for 79% of consumers.Using Slack for customer support offers various advantages that can enhance the efficiency and quality of service provided to customers.Seamless integration with other tools Many third-party applications integrate with Slack, such as CRMs, help desk software, and project management tools. This integration streamlines workflows and ensures that all the necessary information is readily available within the Slack environment.Effortless file sharing Support agents can easily share files, such as screenshots, documents, and guides, directly within Slack. This can help provide visual aids to customers and improve the clarity of support interactions.Real-time communication Slack enables instant messaging, which allows customer support teams to respond to queries and issues in real time, providing a quick and efficient service that can improve customer satisfaction.A survey commissioned by Khoros revealed that nearly two-thirds of American adults who are active online consider a brand’s respect for their time as the most important aspect of a satisfying customer experience.Enhanced collaboration With Slack, support teams can collaborate seamlessly within the platform.Team members can easily discuss issues, share information, and work together to resolve customer problems more effectively.Organized conversations Slack’s channels and threads help keep conversations organized by topic or department. This makes it easier for support teams to track ongoing issues and reference past interactions, leading to more consistent and informed support.Optimized accessibility Slack is accessible across various devices, including smartphones, tablets, and desktop computers, allowing support teams to assist customers from anywhere at any time.Customizable notifications Slack allows users to customize notifications, ensuring that support agents are alerted to high-priority messages or mentions without being overwhelmed by less urgent communications.Efficient knowledge sharing Slack’s searchable history and pinned messages feature make it easy for team members to access and share knowledge. This can help improve the consistency of responses and reduce the time spent searching for information.Streamlined automation Slack supports chatbots and automated workflows, which can handle repetitive tasks, such as triaging support tickets and responding to common questions. This way, agents can focus on complex issues.Limitations of Slack for customer serviceIt is important to note that while Slack can be adapted for customer service, it is not primarily designed for this purpose. Therefore, it may lack some features that are specific to customer service platforms.Lack of a ticketing systemLimitation: Slack does not have a built-in ticketing system to track, prioritize, and assign customer issues.Solution: Integrate Slack with a dedicated customer support or ticketing tool like LIKE.TG to ensure all customer issues are logged and tracked properly.Limited automationLimitation: Slack’s native automation features might be insufficient for complex customer support workflows.Solution: Use Slack’s Workflow Builder for basic automation and consider third-party bots or integrations with customer support automation platforms to handle more advanced tasks.ScalabilityLimitation: As your customer base grows, managing support through Slack can become chaotic and unmanageable.Solution: Set up a dedicated Slack workspace or channel for customer support and consider using Slack in conjunction with a scalable customer support system.Notification overloadLimitation: Slack can generate an overwhelming number of notifications, which can lead to important customer messages being missed.Solution: Customize notification settings, use mention and keyword alerts strategically, and establish clear guidelines on when and how to use notifications for support issues.Lack of formal support metricsLimitation: Slack does not provide native analytics for customer support interactions.Solution: Integrate with analytics tools or customer service platforms that can provide metrics like response time, resolution time, and customer satisfaction scores.Multichannel support challengesLimitation: Slack alone does not facilitate managing customer interactions across multiple channels (email, social media, etc.).Solution: Use an omnichannel customer support platform that can centralize communications from various channels and integrate with Slack for internal notifications and discussions.Enhance customer service with SlackUsing Slack for customer service can enhance communication, collaboration, and efficiency within support teams. By leveraging its real-time messaging, integrations, and automation capabilities, businesses can provide faster and more effective support, leading to higher customer loyalty and satisfaction.Experience unmatched customer service integration on Slack with the LIKE.TG help desk platform. Sign up for a free trial today and see the significant improvement in your support team’s productivity with LIKE.TG. If you have any questions, don’t hesitate to reach out to the LIKE.TG support team. For a customized demonstration of how LIKE.TG can meet your company’s needs, contact us about scheduling a live demo at your convenience.

Is there open communication among the support teams in your workplace, or do they tend to withhold important information and compete with each other?As an employer, you have probably asked yourself several times how you can provide employees with the tools they require to be successful in their positions and maintain their competitiveness.This can be difficult due to a shortage of human resources, but knowledge sharing can be the solution.You are aware of the proverb: “Sharing is caring.”This is true, especially when it comes to gaining skills or knowledge in the workplace.If employees can openly and efficiently share their knowledge, it’s a win for organizations on many levels.This blog will explore the importance of cultivating a knowledge-sharing culture, its impact on organizational success, and strategies for promoting knowledge sharing within a company. What is knowledge sharing?Knowledge sharing refers to the process by which employees exchange information, insights, experiences,ideas, and expertise within an organization or a community.It is about sharing thoughtful knowledge with team members to understand everyone, solve problems, and learn. As a result, it improves employees’ overall productivity and innovation.Knowledge can be sharedthrough different platforms such as formal training, meetings, documentation, online web tools, informal discussions, and mentorship programs.This becomes the foundation upon which decisionsare madeaccurately.Types of knowledge sharing in a workplace Facilitating knowledge sharing can support the exchange of three types of knowledge. They include:Tacit knowledgeInformation that is not easy to articulate consists of skills or knowledge gained through experiences that are difficult to put into words.For example: How to give a great presentation.Explicit knowledgeIt is easily written down, published, and shared with others.For example: Steps, facts, manuals, and guidelines.Implicit knowledgeOrganization’s processes, practices, and culture. It can be hard to identify and capture, but it can be communicated through shared experiences, beliefs, and cultural practices.For example: Language acquisition or cultural sensitivity.Methods of sharing knowledge in an organizationIn the workplace, information is usually conveyed in a few different ways. They include:Mentorship and coachingIn this relationship, experienced employees provide guidance and support and transfer information to less experienced colleagues. Employees can be mentored, and they can learn by:Frequently making inquiries to their mentorsObserving how the skilled employee worksReceiving adviceGetting feedback on ways to improveFormal training programsThese structured sessions or workshops are designed to convey specific skills, knowledge, or procedures to employees. They include:Online videosManualsHow-to videosInformal conversationsThese consist of everyday discussions between colleagues during which insights, experiences, and information are exchanged casually within the organization.Some examples of such conversations include:Community forumsMobile appsInternal social media and collaboration toolsThese are platforms that enable agents to share information, ask questions, and collaborate on tasks in real-time.They include:Microsoft teamsSocial mediaEffective strategies to encourage knowledge sharingEffective knowledge sharing in the workplace requires the implementation of various approaches. Below are some impactful strategies to encourage knowledge sharing: Create a culture that values knowledge sharingCreating a clear goal and vision for your employees cultivates a growth mindset and nurtures a sense of unity among them.When businesses encourage a knowledge-sharing culture, employees can freely communicate valuable information and ideas across different departments and tasks.This collaborative approach enhances teamwork and lays the groundwork for productive partnership and effective cooperation.Facilitate free and organized knowledge sharingEmployees should exchange information throughout the day and schedule regular check-ins, weekly meetings, and formal knowledge-sharing sessions.This continuous flow of communication builds a collaborative work environment, ensuring everyone is on the same page and can quickly address any issue.When businesses communicate new updates or brand features to employees during scheduled times, it helps those employees understand the information, reduces confusion, and promotes customer engagement.Scheduled communication ensures that employees receive consistent and accurate information critical for maintaining a unified message across the organization.Establish knowledge sharing tools for collaborationEncouraging knowledge sharing is insufficient. Businesses must also offer employees a platform to share their knowledge effectively.Establish a space where employees can collaborate and exchange ideas or skills. This can be achieved by utilizing intranet tools to develop forums, task management systems, mobile apps, or knowledge management software.Using knowledge base software platforms, businesses can:Develop, organize, and handle information for users to easily accessManage company information such as how-to articles, frequently asked questions (FAQs), and manuals that they can share with their customers and support agentsEstablish a centralized hub where information is stored and managed in a structured manner, allowing employees and clients to search for and solve their problems independentlyHave an established procedure for knowledge managementEstablishing a structured knowledge management process is important to ensure that all information collected by employees is accurately documented and stored.Creating a knowledge base will enable agents to access information and translate it into their preferred languages, improving understanding.This will greatly facilitate information retrieval and access, crucial for effective problem-solving.Invest in technologies that facilitate knowledge sharingUse digital platforms like websites, online forums, social media channels, Microsoft Teams, and collaboration tools.They will facilitate the seamless sharing of information, best practices, and lessons learned among employees.McKinseyreports that businesses may increase knowledge worker productivity by 20-25% by utilizing social technology.Additionally, businesses can embrace artificial intelligence tools, such as generative AI Copilot, to facilitate information sharing.These AI tools are useful to employees in the following ways:Generating ideas to provide valuable information while communicatingSimplifying, rephrasing, or condensing informationProviding error-free informationDetecting sentiment or intentIt’s essential to ensure that these platforms are smooth, easily accessible, and designed to encourage active engagement and participation from all users.Acknowledge and reward contributionsRecognize team members who actively share knowledge and offer rewards to them.Show appreciation for their input by presenting awards, praising them during team meetings, or featuring them in company newsletters.Introducing a program for rewarding employees can also foster increased knowledge sharing.This can help employees feel that their ideas are highly appreciated, and it can involve them in the growth of the business.Some of rewards include:PromotionsCertificatesBonusesRecognition programsOffice perks (free meals, snacks, or coffee)DiscountsEducational scholarshipsBusinesses that recognize and appreciate employees’ knowledge and expertise make their employees feel valued and empowered.Acknowledging employees’ contributions fosters a sense of pride and ownership in their work, which can significantly boost morale and job satisfaction.Organize training programs for your employeesImplementing employee training programs effectively distributes knowledge throughout the company, ensuring that all team members have the skills needed to fulfil their roles.These programs promote a collaborative learning environment by offering employees formal opportunitiesto learn from experts and from one another.Regular training sessions encourage employees to share their skills and experiences more freely by supporting a knowledge sharing culture of professional development and continual improvement.Measure the effectiveness of knowledge sharing strategiesWhen businesses assess the effectiveness of employees’ knowledge sharing, this provides tangible evidence of its impact and underscores its benefits.This data-driven approach fosters a culture of ongoing improvement by identifying areas for development and recognizing successful practices.Moreover, companies should actively promote participation in knowledge-sharing programs by showcasing successful outcomes and commending contributions.Benefits of a knowledge-sharing culture in an organizationMaking knowledge sharing a priority will unquestionably set the stage for long-term growth and achievement. Let’s find out why knowledge sharing is advantageous in workplaces.Increases agents’ satisfaction and retentionA culture that encourages knowledge sharing fosters a sense of belonging, collaboration, and teamwork, leading to higher employee satisfaction and engagement.Employees are more likely to be retained and be loyal to the company when satisfied.Satisfied employees are also more likely to develop a strong emotional connection to their workplace, which can result in increased motivation and a willingness to go above and beyond their roles.Results in higher productivity and efficiencySharing knowledge, tips, and shortcuts can help streamline workflows and improve efficiency.By leveraging existing knowledge and resources, employees can avoid starting from scratch, leading to time and cost savings for the organization.When employees have access to a repository of collective wisdom, they can make more informed decisions quickly and execute tasks more effectively.Having adequate knowledge to share increases productivity, and readily available information increases satisfaction.Enhances agent collaboration and communicationBusinesses enhance communication and collaboration among team members and departments at all organizational levels by implementing a platform for exchanging knowledge and skills.This breaks down silos and encourages collaboration among employees, which can improve the efficiency and effectiveness of business processes.Additionally, by sharing knowledge and expertise with stakeholders, organizations can build strong relationships and improve their ability to work together to achieve common goals.Improves problem-solving skillsAccess to diverse perspectives and experiences helps support teams tackle complex challenges more effectively.Starmind researchers found that 67% of agents and 84% of C-suite executives believe they could have avoided previous errors if they had access to the right knowledge.Knowledge sharing encourages creative problem-solving approaches and identifies improvement solutions.When employees have skills, it becomes easier for them to deliver good customer service experience.Accelerates learning and developmentKnowledge sharing is essential to fostering continuous learning and skill development among employees.When employees tap into their colleagues’ collective expertise, they can quickly acquire new skills, learn best practices, and gain valuable industry insights.A centralized knowledge management system and articles created and managed within the company can serve as valuable employee references, aiding their onboarding processes and contributing to their ongoing learning and development.Reduces operational costsKnowledge sharing culture can result in extensive cost reduction and improved operational effectiveness.Utilizing employees’ knowledge through organization content creation can reduce the need for expensive third-party training.Companies can save significant amounts of money by implementing internal knowledge sharing, especially through employee-generated learning.This allows employees to create courses for their team members, reducing turnover rates and saving the company costs associated with recruiting, hiring, and training new staff.Barriers to knowledge sharing in the workplaceThe following are the most typical obstacles that prevent knowledge exchange in an organization:Knowledge hoardingIn the workplace, some employees tend to be introverted and often remain silent, choosing not to share information with their team members.Consequently, companies struggle to access important information these employees keep to themselves.When many people in a company hold onto knowledge, it might be because of the:Cultural barriersLack of supportMisaligned incentivesKnowledge silosThese are barriers within organizations that prevent effective sharing of information across departments or teams.Businesses face danger from knowledge silos because the silos divide departments into different groupings.They arise from:Hierarchical structuresCultural normsTechnological constraintsThese silos may hinder productivity, problem-solving, innovation, and communication.Inadequate opportunityRemote work has introduced a new knowledge-sharing obstacle because of reduced social interaction.In the past, employees had opportunities to socialize and share information in informal and formal settings.However, with the rise of the digital era, more team members are working remotely, resulting in fewer natural interactions and social exchanges and less open knowledge sharing.Lack of awarenessA company must ensure that all employees understand how to access information and resources for knowledge management.If the message is unclear, team members may not know when or why to use these resources, which can lead to a slow adoption of knowledge-sharing practices.Empower employees with a knowledge sharing cultureA knowledge sharing culture is the foundation of organizational success, driving collaboration, innovation, and continuous learning.By fostering an environment where employees feel empowered to share their expertise and insights, companies can unlock the full potential of their workforce.Implementing effective tools, creating incentives, and overcoming common barriers are essential strategies to cultivate a culture of knowledge sharing.Organizations that prioritize knowledge-sharing culture enhance efficiency and problem-solving capabilities and boost employee engagement and retention rates.Contact us to arrange a live demo and experience how LIKE.TG features can help you implement a knowledge-sharing culture. You can also sign up for our free trial for more information.I hope you found the article useful. Do you have any ideas or recommendations? Kindly leave your comments in the section below.Related articles Internal Customer Service: Definition and Best PracticesKnowledge Management System: Examples and Effective GuidelinesHow to Create a Knowledge Base in 7 Easy Steps

A robust customer support platform can be the foundation of your strategy, helping you manage inquiries, streamline workflows, and maintain high levels of customer satisfaction.Two of the leading contenders in this space are Freshdesk and Zendesk, each offering a suite of powerful features designed to enhance your support operations.Whether you’re a small startup looking for a cost-effective solution or a large enterprise needing advanced capabilities, choosing the right platform is key. Freshdesk and Zendesk both come with their own unique strengths and can cater to different business needs.Join us as we delve into the specifics of Freshdesk vs Zendesk, examining what sets them apart and which one might be the perfect fit for your customer service strategy. Comparison of Freshdesk and ZendeskBelow is a comparative table between Freshdesk and Zendesk focusing on several key aspects of each platform:FeatureFreshdeskZendeskCore functionalityHelpdesk software with ticketing system, knowledge base, social media, and chat.Helpdesk software with ticketing system, live chat, call center software, and knowledge base.User interfaceUser-friendly with a modern, intuitive design.Clean, streamlined interface that can be more complex due to extensive features.CustomizationHigh level of customization options for ticketing.Extensive customization options available for ticketing and workflows.AutomationRobust automation for ticket routing, scenario automation, and time-triggered actions.Powerful automation with triggers, automation, and macros for ticket handling.Reporting and analyticsAdvanced reporting suite with customizable reports and dashboards.Comprehensive analytics and reporting features with custom report creation.IntegrationsOffers a marketplace with a variety of integrations including CRM, e-commerce, and productivity tools.Extensive integration options through the Zendesk Marketplace, including CRM, e-commerce, and more.Customer support channelsEmail, phone, chat, social media, and a knowledge base.Email, phone, chat, social media, a knowledge base, and community forums.PriceOffers several tiers, including a free plan for basic needs and advanced paid plans.Multiple tiered pricing plans, generally considered to be at a higher cost than Freshdesk, no free plan for businesses (only a trial).ScalabilitySuitable for businesses of all sizes, from small to large enterprises.Highly scalable, designed to accommodate small businesses to large enterprises.SecurityOffers standard security features such as SSL, data encryption, and compliance with industry standards.Advanced security features and compliance with multiple industry standards, plus additional security packages.Trial periodFree trial available for paid plans.Free trial available for all plans.Freshdesk vs Zendesk OverviewHere’s an overview of Freshdesk and Zendesk:Freshdesk, created by Freshworks Inc., is cloud-based customer support software offering a range of tools to enhance the efficiency of customer service operations.It features a unified ticketing system for various channels like email, chat, social media, and phone. The software streamlines support tasks with automated workflows for ticket routing and SLA management, and it includes a knowledge base for article creation and sharing.Customizable and capable of integrating with other apps, Freshdesk’s intuitive and scalable platform serves businesses of all sizes.Zendesk is a global customer service software company. Its main product is a cloud-hosted support platform that empowers companies to enhance customer service.The platform includes Zendesk Support, a ticketing system for managing and addressing customer inquiries through various communication channels such as email, chat, social media, and phone.Additional offerings from Zendesk include live messaging with Zendesk Chat, self-service resources through Zendesk Guide, call center features via Zendesk Talk, and data analysis with Zendesk Explore.Designed for flexibility and scalability, Zendesk’s products serve a diverse array of businesses, from small startups to large corporations.Freshdesk vs Zendesk pricingWhen comparing Freshdesk and Zendesk, pricing is a crucial factor to consider. Both platforms offer tiered pricing models to cater to different business sizes and requirements.Here’s a detailed look at Freshdesk vs Zendesk pricing structures:Freshdesk pricingFreshdesk offers several pricing tiers, including a free plan and paid plans that increase with features and capabilities.Free:Ideal for small teams or startups.Basic ticketing, email support, and a knowledge base.Limited to a small number of agents.Growth:Starts at $15 per agent per month (billed annually).Adds automation, collision detection, and more sophisticated reporting.Includes social media integration and time tracking.Pro:Starts at $49 per agent per month (billed annually).Introduces advanced features such as custom roles, satisfaction surveys, and multilingual support.Integration with CRM and other third-party applications.Enterprise:Starts at $79 per agent, per month (billed annually).Offers advanced functionalities like custom bots, IP allowlisting, and HIPAA compliance.Includes advanced analytics, a sandbox environment, and a dedicated account manager.Zendesk pricingZendesk also provides several pricing tiers with a focus on more advanced features at higher levels.Zendesk support pricing planFor smaller businesses:Support Team:Starts at $19 per agent per month (billed annually).Basic ticketing system, email, and social media support.Essential reporting and customer interaction history.Support Professional:Starts at $55 per agent per month (billed annually).Includes advanced features like CSAT surveys and performance dashboards.Multilingual support and more extensive integrations.Support Enterprise:Starts at $115 per agent per month (billed annually).Offers enterprise-grade features like custom roles.Advanced security features, including advanced data privacy and protection add-on.Zendesk suite pricing plansFor larger businesses:Suite Team:Starts at $55 per agent per month (billed annually).Prebuilt analytics dashboards.Workforce management add-onSuite Growth:Starts at $89 per agent per month (billed annually).Quality assurance add-on.Self-service customer portal.Suite Professional:Starts at $115 per agent per month (billed annually).HIPAA enabled.Eligible for Advanced AI add-on.Suite EnterpriseContact Zendesk for pricing.Customizable workspaces for agents.Advanced sandboxing and testing capabilities.Additional costs and considerationsAdd-ons and integrations: Both Freshdesk and Zendesk offer a variety of add-ons and integrations that can incur additional costs. These can include advanced analytics, AI-powered tools, and additional storage.Customization: Extensive customization may require additional development resources or professional services, which can impact overall costs.Annual vs monthly billing: Both platforms offer discounts for annual billing, which can provide significant savings compared to month-to-month plans.SummaryHere’s a table summarizing the key pricing points.FeatureFreshdeskZendeskFree planAvailable (limited features)Not availablePricing modelPer agent, per monthPer agent, per monthStarting price$15 per agent (billed annually)$19 per agent (billed annually)Value focusAffordability for smaller teamsComprehensive features for larger teamsFreshdesk is generally more affordable, especially for small to medium-sized businesses or those just starting out. Its free plan and lower entry-level pricing make it accessible, while higher tiers offer advanced features for growing businesses.Zendesk tends to be more expensive but justifies the cost with extensive features and capabilities particularly suited for larger enterprises with complex support needs. Its advanced tiers provide robust tools for managing large-scale support operations.Freshdesk vs Zendesk: What do they offer?Choosing the right customer service software is about finding the perfect blend of features to meet your needs. Here’s a head-to-head comparison of Freshdesk and Zendesk’s core offerings:Ticketing system (core functionality)Both: Freshdesk and Zendesk offer robust ticketing systems for managing customer inquiries. These include features like ticket creation, assignment, prioritization, internal notes, and communication history.Freshdesk is known for its user-friendly interface and intuitive ticketing experience.Zendesk offers advanced ticketing functionality, like ticket macros, custom fields, and advanced reporting (in higher tiers).Self-service portalBoth: Empower your customers with self-service options. Both platforms allow you to create a knowledge base with articles, FAQs, and downloadable resources.Freshdesk provides a basic knowledge-base builder.Zendesk offers a more robust knowledge base solution with features like article categorization, search functionality, and analytics (in higher tiers).Multi-channel supportFreshdesk offers multichannel support (email, social media) in paid plans.Zendesk includes multichannel support (email, social media, live chat) in most paid plans. Higher tiers offer additional channels like telephony and community forums.AutomationBoth automate repetitive tasks to streamline workflow. Both offer features like automated ticket routing, canned responses, and basic workflow automation.Zendesk provides more advanced automation functionalities through triggers and custom workflows (in higher tiers).Reporting and analyticsBoth track performance and gain insights with reporting tools.Freshdesk offers basic reporting on key metrics like agent performance and ticket resolution times.Zendesk provides more comprehensive reporting and analytics dashboards with deeper insights (in higher tiers).Artificial Intelligence (AI)Freshdesk offers basic AI functionalities and automation capabilities.Zendesk provides advanced AI features, including chatbots, sentiment analysis, and smart ticketing for improved customer experience (in higher tiers).Freshdesk vs Zendesk: reviewBoth Freshdesk and Zendesk are popular customer service platforms with a strong presence on review sites like Capterra and G2.Here’s a breakdown of how they fare based on user reviews:FreshdeskCapterra: Freshdesk receives a user rating of 5 stars out of 5 on Capterra. Users praise its ease of use, affordability, and intuitive interface. However, some reviewers mention limitations in advanced features and automation capabilities compared to Zendesk.G2: Freshdesk scores 4 stars out of 5 on G2. Similar to Capterra, reviewers highlight Freshdesk’s user-friendliness and value. Some G2 reviews mention occasional limitations in reporting and customization options.ZendeskCapterra: Zendesk has a user rating of 4 stars out of 5 on Capterra. Users commend its comprehensive feature set, powerful integrations, and scalability. However, some reviewers mention Zendesk’s pricing can be expensive for smaller teams, and the interface can be complex for beginners.G2: Zendesk scores 3 stars out of 5 on G2. Users value Zendesk’s robust functionalities, customization options, and AI capabilities. Some G2 reviews mention a steeper learning curve compared to Freshdesk and occasional concerns about customer support quality.Freshdesk vs. Zendesk: What about customer support?When comparing Freshdesk and Zendesk, the quality and availability of customer support are critical factors to consider.Both platforms are known for providing comprehensive support to their users, but there are some differences in their offerings. Here’s a look at the customer support provided by Freshdesk and Zendesk:Freshdesk customer supportSupport channelsEmail support: Available 24/7 across all plans.Phone support: Available in higher-tier plans.Live chat: Available in higher-tier plans.Community forums: Access to peer support and community discussions.Self-service resourcesKnowledge base: Extensive library of articles, guides, and FAQs.Video tutorials: Step-by-step video guides to help users navigate the platform.Webinars: Regular webinars on various topics related to customer support and product usage.Onboarding and trainingDetailed onboarding process with setup guides and tutorials.Training sessions available for teams to get up to speed with the platform.Zendesk customer supportSupport channelsEmail support: Available 24/7 for all plans.Phone support: Available 24/7 depending on the plan.Live chat support: Available for higher-tier plans.Social media support: Support via X and other social media platforms.Self-service resources:Knowledge base: Comprehensive collection of help articles, guides, and FAQs.Zendesk help center: Centralized portal for self-service support resources.Community forums: Engage with other users and share best practices.Developer portal: Resources for developers, including API documentation and SDKs.Onboarding and trainingExtensive onboarding resources including setup guides and product walk-throughs.Training programs and certification courses available for users and administrators.Access to Zendesk’s training portal for self-paced learning.SummaryFreshdesk offers solid customer support with 24/7 email support for all plans and additional channels like phone and chat for higher tiers. It provides extensive self-service resources, onboarding, and training, making it accessible for small to medium-sized businesses. The presence of a dedicated account manager for enterprise plans adds a layer of personalized support.Zendesk provides robust customer support with 24/7 availability across multiple channels, including email, phone, and social media. Its comprehensive self-service resources, extensive training programs, and developer portal make it suitable for larger enterprises. The inclusion of a dedicated account manager and proactive customer success programs for higher-tier plans ensure tailored support for complex needs.Freshdesk vs Zendesk: StrengthsWhen compared, Freshdesk and Zendesk stand out in the customer support software market for their robust feature sets and capabilities.However, each has its own strengths and may be better suited to different types of businesses and needs. Here’s a detailed comparison of Freshdesk and Zendesk, highlighting their strengths.FreshdeskUser-friendly interface: Freshdesk is known for its intuitive and clean user interface, making it easy for new users to get up to speed quickly.Affordability: Freshdesk is generally more cost-effective, with competitive pricing plans and a free tier, making it accessible for small to medium-sized businesses.Comprehensive features: Robust ticketing system with automation, collision detection, and multi-channel support (email, phone, chat, social media). Collaboration tools like Team Huddle and Shared Ownership facilitate internal communication and teamwork.Scalability: Offers a range of plans that can scale with your business as it grows, from small teams to larger enterprises.Customer support: 24/7 email support across all plans, with additional phone and chat support in higher-tier plans. Dedicated account managers and priority support for enterprise plans.ZendeskComprehensive and advanced features: Advanced ticketing system with macros, triggers, and extensive automation rules. Multichannel support includes messaging apps and social media, with a unified agent workspace.Customization and scalability: Highly customizable workflows, roles, and permissions, making it suitable for large enterprises with complex needs.Advanced analytics and reporting: Deep analytics capabilities with Zendesk Explore, offering real-time dashboards and customizable reports.Customer support: 24/7 support through multiple channels (email, phone, chat) depending on the plan. Dedicated account managers and extensive training resources for higher-tier plans.Enterprise-grade security: Advanced security features including single sign-on (SSO), data encryption, and compliance with regulations like HIPAA and GDPR.Why is LIKE.TG more suitable than Freshdesk and Zendesk?LIKE.TG is a relatively new player in the customer service software market, and it positions itself as a competitive alternative to established platforms like Freshdesk and Zendesk.There are several reasons why some organizations might consider LIKE.TG to be a preferable solution:Comprehensive and advanced featuresLIKE.TG offers a range of features designed to streamline customer support operations and enhance overall user experience. Here’s a detailed look at the key features of LIKE.TG:Ticket management: LIKE.TG allows you to create, assign, track, and manage tickets throughout their lifecycle. It provides tools to categorize, prioritize, and filter tickets, ensuring that support requests are handled promptly and effectively.Multichannel support: The system can centralize tickets from various communication channels such as email, chat, phone calls, and social media, providing a unified platform for managing all customer interactions.Automation and workflows: LIKE.TG enables you to set up automated workflows to perform routine tasks, such as assigning tickets to the appropriate team or individual based on predefined rules, sending automated responses, and escalating tickets when necessary.Artificial Intelligence (AI): LIKE.TG enables companies to utilize artificial intelligence for customer service tasks, including translating, rephrasing, and shortening text within tickets and knowledge base articles. This capability enables your teams to provide better responses and information.Knowledge base: A self-service knowledge base allows customers to find answers to common questions without needing to contact support. This reduces the volume of support tickets and empowers customers to resolve issues independently.Reporting and analytics: The software comes with built-in reporting and analytics tools that offer insights into support operations, customer satisfaction, agent performance, and ticket trends. This data can identify areas for improvement and allow you to make informed decisions.Collaboration tools: Features like internal notes, ticket sharing, and group assignments allow support teams to collaborate effectively and resolve issues efficiently.Extensive customization options: LIKE.TG offers customizable ticket forms, templates, and branding options to tailor the support experience to the organization’s needs and maintain brand consistency.Smooth integrations: The system can integrate with other business tools and platforms, such as CRM systems, live chat software, and third-party applications to streamline operations and provide a comprehensive view of customer interactions.Mobile app: A mobile application allows agents to access and manage tickets on the go, ensuring that customer support is not limited to the desktop environment.SLA management: Service level agreements (SLAs) can be defined and monitored to ensure timely responses and resolutions, helping to maintain a high level of customer satisfaction.Customer feedback and surveys: LIKE.TG includes features to collect customer feedback and conduct surveys, which can be used to gauge customer satisfaction and improve service quality.User-friendly interface: LIKE.TG offers a clean, modern, and easy-to-navigate interface, reducing the learning curve for new users and ensuring a smoother onboarding process.Security and compliance: The platform typically offers robust security measures to protect sensitive data and ensure compliance with relevant regulations and standards.Competitive pricingLIKE.TG offers a variety of pricing plans to cater to different business needs and budgets. Here’s an overview of LIKE.TG’s pricing structure:Agent-based plansIdeal for teams with a specific number of agents.Pay per agent, with a base price for a minimum number of agents (typically three).Plans include:Scale ($25/month, billed annually): Ideal for small and medium businesses, it includes three agents, email ticketing, knowledge base, workflow automation, canned responses, and various customization options. Additional agents cost $15/month each.Growth ($50/month, billed annually): Includes all features from Scale plan, plus live chat, WhatsApp support, CSAT surveys, agent signature, ticket auto-assignment, and more advanced features. Additional agents cost $32/month each.Enterprise ($75/month, billed annually): All features from Growth plan, plus multibrand capabilities for help desk and knowledge base, ticket approvals, activity/task management, agent shifts, and access to the AI Copilot (beta) add-on. Additional agents cost $48/month each.Unlimited agents plansPerfect for businesses with a fluctuating number of agents or expecting significant growth.Pay a flat monthly fee regardless of the number of agents.Plans include:Essential ($799/month, $9,588 billed annually): Ideal for small and medium businesses. Includes core features like email ticketing, knowledge base, workflow automation, and 12,000 tickets per year.Pro ($1,499/month, $17,988 billed annually): Suitable for businesses needing more advanced features and higher ticket volume. All Essential features, plus CSAT surveys, multilingual support, AI add-on (beta), and 30,000 tickets per year.Business (custom pricing, contact LIKE.TG for details): Designed for larger enterprises with complex needs. All Pro features, plus multibrand capabilities, activity/task management, and 120,000 tickets per year.SummaryLIKE.TG offers a free 15-day trial with no credit card required and a 30-day money-back guarantee.LIKE.TG also offers a free AI Copilot add-on (currently in beta) that provides features like autogenerating ticket responses, SEO title recommendations, and summarizing tickets and articles.LIKE.TG also has a free program for qualifying startups, providing 10 Growth plan agents at no charge for the first year.LIKE.TG’s pricing is designed to be competitive and flexible, making it an attractive option for small to medium-sized businesses as well as larger enterprises. The tiered plans ensure that you can choose the level of functionality and support that best fits your business needs and budget.Whether you need basic ticket management and automation or advanced customizations and integrations, LIKE.TG has a plan to suit your requirements. Contact our support team or arrange a live demo to witness the outstanding customer service software that LIKE.TG offers.Freshdesk and Zendesk FAQWhat are the main differences between Freshdesk and Zendesk?Freshdesk is known for its user-friendly interface, affordability, and robust feature set suitable for small- to medium-sized businesses. It offers comprehensive multi-channel support, automation, and collaboration tools.Zendesk, on the other hand, excels in scalability, advanced features, and extensive customization options, making it ideal for larger enterprises. Zendesk provides more complex analytics and a broader range of integrations.Which platform offers better pricing options?Freshdesk generally offers more affordable pricing plans, starting with a free tier for basic features and scaling up to $79 per agent per month for enterprise-level capabilities.Zendesk’s pricing starts at $19 per agent per month and can go up to $199 per agent per month for elite features. The higher cost of Zendesk reflects its advanced features and scalability.How do the ticketing systems of Freshdesk and Zendesk compare?Both Freshdesk and Zendesk provide robust ticketing systems. Freshdesk offers features like automation, collision detection, and multi-channel support.Zendesk offers advanced ticketing with macros, triggers, intelligent routing, and detailed ticket forms, making it more suitable for complex workflows.Can both platforms handle multichannel support?Yes, both Freshdesk and Zendesk handle multichannel support. Freshdesk supports email, phone, chat, social media, and website inquiries in a unified platform.Zendesk also supports these channels and adds messaging apps like WhatsApp, providing a more integrated agent workspace.Which platform should small businesses choose?Small- to medium-sized businesses might find Freshdesk more suitable due to its affordability, ease of use, and comprehensive feature set that covers all essential customer support needs.Which platform is better for large enterprises?Large enterprises with complex support needing advanced features, extensive customization, and deep analytics might prefer Zendesk despite its higher cost and steeper learning curve.Freshdesk vs Zendesk: Choosing the right customer service toolUltimately, the choice between Freshdesk and Zendesk will depend on your specific business requirements, budget, and the complexity of your support operations. Both platforms offer powerful tools to enhance customer service, but they cater to different organizational needs and scales.LIKE.TG stands out as a compelling alternative to Freshdesk and Zendesk, especially for businesses looking for an affordable, user-friendly, and reliable customer support solution.Explore LIKE.TG’s website to see its offerings and its dedication to customer satisfaction.

In an age where customer expectations are at an all-time high, the pressure is on customer facing teams to fine-tune their support operations and deliver swift, personalized, and impactful service.To deliver a seamless customer experience, they must juggle a toolbox of different productivity tools for ticketing, communication, knowledge sharing and so on. However, managing all these apps can be a time-consuming nightmare.The key to enhancing efficiency lies in integrating these applications to transform disjointed systems into a unified support hub.LIKE.TG integrates with Zapier, an efficient automation tool, to enable teams to reduce manual effort, minimize errors, and accelerate response times.Join us as we explore the ins and outs of integrating LIKE.TG with Zapier, illustrating how you can leverage these tools to optimize your customer support operations and take your service delivery to the next level. What is Zapier?Zapier is a web-based automation tool that automates related tasks between different software applications. It lets you build automated workflows called ‘Zaps’ that create a wide range of automations, from simple one-step actions to complex, dynamic workflows.Zaps are triggered by specific events in one app and then automatically perform actions in another.For example, an event such as ticket creation can automate actions like creating a new task in a project management tool or sending email notifications.This way, you can streamline your workflow and save time by automating repetitive tasks.The capabilities of LIKE.TG and Zapier integrationLIKE.TG is a powerful help desk software that allows you to organize support requests, automate tasks, and collaborate seamlessly with your team- all from a single, user-friendly platform.With Zapier, you can integrate LIKE.TG with 3,000+ of the web’s top tools to automate your help desk workflows and stay on top of customer requests.Here’s what you can do with this robust integration:Automate workflowsYou can easily create Zaps that trigger actions in other apps based on events that occur in BoldDesk.This means you can set up a process where, for example, a new ticket in LIKE.TG could automatically create a task in a project management tool like Trello or Asana.Conduct two-way data syncingThe LIKE.TG and Zapier integration supports syncing data across various ticketing modules with other applications.Any update made in LIKE.TG is automatically reflected in other tools and vice versa, ensuring you have a unified solution that is always up to date.Connect with unlimited online productivity toolsLIKE.TG can be integrated with over 3,000 apps available on the web via Zapier, expanding the possibilities for improved automation and efficiency.Zero coding integrationsZapier allows LIKE.TG to integrate with other tools without additional coding, making it accessible for all users, regardless of their level of technical expertise.Ready to use templates for quick automationZapier offers saved Zaps that allow users to quickly automate common LIKE.TG integrations, such as getting Microsoft Teams notifications for new LIKE.TG tickets or creating Jira issues from new LIKE.TG tickets.LIKE.TG and Zapier integration templatesA disorganized assortment of productivity tools can hinder your customer service operations. To streamline your workflow and save valuable time, adopt the following pre-built Zaps.Send instant notifications and messages for ticket activityWhenever a new ticket is created, updated, or replied to in LIKE.TG, the following Zaps deliver the notification and the ticket’s message to the specified Slack, Teams, Zoho Cliq, WhatsApp, or Telegram channels.This way, your customer service team benefits from real-time updates, ensuring they can respond to inquiries efficiently, regardless of the customer communication channels they use.This immediate flow of information improves the team’s ability to troubleshoot issues and provide timely assistance and demonstrates your commitment to swift and attentive service.Foster team collaborationThe LIKE.TG and Zapier integration ensures that cross-functional teams are always in sync, leading to quicker response times, coordinated resolutions, and improved productivity.For instance, the LIKE.TG + Jira Zap creates a LIKE.TG ticket whenever a new issue is created in Jira, and vice versa. It also automatically updates the tickets and issues with subsequent changes to ensure you are always in the loop.On the other hand, the LIKE.TG+ ClickUp Zap ensures every customer issue captured in LIKE.TG instantly translates into actionable tasks in ClickUp, keeping your support process aligned and efficient.Streamline your document signing processThe LIKE.TG+ BoldSign workflow streamlines your business processes by ensuring no declined signature request goes unnoticed. Whenever a signature request from BoldSign is declined, it instantly generates a LIKE.TG ticket,so your team is immediately alerted to follow up.This proactive customer service approach quickly addresses client concerns or objections and maintains the momentum of your document signing processes.Get notifications for each digital paymentThe LIKE.TG+ M2p Zap bridges the gap between digital payment processing and customer service management.This workflow triggers the creation of a new LIKE.TG support ticket the moment a specified event occurs within the M2P system, allowing businesses to acknowledge and track payment transactions swiftly.It ensures that every payment event is captured without fail, fostering a more organized payment system and responsive support structure.Conveniently create LIKE.TG tickets via voice commandsThe innovative LIKE.TG+ Alexa Zap harnesses the power of voice technology to streamline the customer support process, offering unparalleled convenience and efficiency.By simply voicing your chosen trigger phrase to your Amazon Alexa device, you can initiate the creation of a support ticket in LIKE.TG, without the need to type or navigate through a user interface.It not only saves precious time for users who require support but also allows them to seek help hands-free, which can be particularly beneficial in situations where they cannot use a keyboard or screen.Enhance financial management and invoicingThe BolDesk + Invoice Ninja Zap integrates Invoice Ninja, a financial management tool, with BoldDesk. It automates the creation of a new client in Invoice Ninja whenever a new contact is added in BoldDesk.This workflow reduces the potential for human error, enhances operational productivity, and ensures that the enterprise’s financial health is managed precisely and easily.Efficiently track and follow up on potential clientsSwiftly engaging with prospects is crucial for driving growth and maintaining a competitive edge. With the seamless integration of Facebook Lead Ads and LIKE.TG, businesses can capitalize on this strategic advantage.This workflow ensures that every new lead is instantly captured as a new contact in LIKE.TG, streamlining the process of turning prospects into valuable customers.Benefits of integrating LIKE.TG with ZapierWhile LIKE.TG possesses in-built automation features, coupling it with Zapier broadens its reach to many additional tools, unlocking unlimited automation possibilities that streamline operations and boost efficiency.Here’s a breakdown of some of the key advantages of this integration:Improved agent productivityIntegrating LIKE.TG with Zapier fosters a more centralized, engaging, and fulfilling work environment that reduces agent effort and boosts productivity.Customer inquiries automatically trigger ticket creation, complete with relevant details pre-populated. This eliminates tedious data entry and allows agents to jump right into understanding and addressing customer concerns.Zapier automates repetitive tasks beyond ticket creation. It can send automated acknowledgement emails upon ticket creation, route inquiries to the appropriate agent, or trigger notifications to other departments for faster resolution.Such automations free agents from these administrative routines so they can focus on what truly matters: personalized interactions, complex problem-solving, and building positive customer relationships.Faster resolution timesWhen you combine LIKE.TG’s ticketing power with Zapier’s automation capabilities, you can significantly increase ticket resolution times.Imagine a customer submitting a ticket about a billing issue. Traditionally, an agent would need to manually create the ticket, identify the relevant department, and potentially wait for that team’s response.With Zapier in the mix, the ticket creation triggers an immediate action. It automatically routes the ticket to the appropriate agent in the billing department, sends them a notification via Slack or email, and even pre-populates the ticket with relevant customer data.This eliminates delays, gets the right people involved from the get-go, and leads to a quicker turnaround time for each ticket.Enhanced customer experienceIntegrating LIKE.TG with Zapier gives you access to hundreds of other customer service tools, paving the way for a smoother customer journey.Imagine a customer reaching out with a question. Zapier can automatically pull up their past purchase history and service interactions within LIKE.TG, giving the assigned agent a holistic view of the customer issue.This allows for a personalized engagement and a targeted approach to resolving the issue.Streamlined workflows and data flowThe ability to connect LIKE.TG with other tools through Zapier means that customer profiles can be synchronized across platforms in real-time.For example, if a customer interaction starts on a different channel, such as a social media platform, Zapier can create a corresponding ticket in LIKE.TG, ensuring that all communication is centralized and accessible to the support team.This coordinated approach to customer support improves customer data management, eliminates information silos, and ensures that agents have all the needed context to resolve issues effectively.Yields actionable insightsZapier integrates LIKE.TG with customer survey tools that allow you to automatically solicit customer feedback after each interaction.Besides, you can leverage a series of analytics tools to analyze customer service metrics like ticket volume by channel, response times, agent performance, and even customer sentiment within tickets.By stitching together customer intelligence from various sources, you can gain a clear understanding of your customer base, identify trends, pinpoint areas for improvement, personalize future interactions, and ultimately, craft a customer experience strategy that truly resonates with your audience.Leverage the power of LIKE.TG + Zapier for effortless customer supportZapier enhances LIKE.TG to more effectively connect the dots within your customer service ecosystem, increase efficiency, reduce errors, and ensure that your customer service meets the growing expectations of customers with minimal effort.Ready to Zap your way to better customer support?Sign up for afree trialor booka live demoto discover the endless automation possibilities of LIKE.TG’s integration with Zapier.Please contact theLIKE.TG support teamwithany questions you may have.

Companies regularly carry out tasks or processes as part of their routines to ensure consistency and efficiency in their operations.Therefore, it is appropriate to establish quality standard operating procedures (SOPs) that clearly outline the necessary steps and guidelines to carry out these tasks.In this blog, we’ll explore why standard operating procedures are important and how to create, implement, and maintain them effectively. What are standard operating procedures?Standard operating procedures are a set of instructions that outline how a routine task or process should be done within an organization.It’s like a recipe for regularly getting the desired outcome, such as producing a widget, handling customer service experience inquiries, or following safety regulations.The procedures can be employed in various areas, including employee training manuals, performance reviews, and checklists of safety procedures.A well-written standard operating procedure defines routine workflows and tasks, leading to consistent and efficient organizational operations.Common standard operating procedure formatsThere are a few different formats to choose from when developing a well-structured SOP document.The checklist formatThis method usually consists of an established set of steps listed in an order users must follow. For this case, you can utilize certain business process automation (BPA) technologies.Checklist – Before publishing a blog☒Blog title length is 6-7 words long (maximum 70 characters)☐Blog title includes the focus key phrase☐Blog title includes the platform name☐Blog sub-headings have the key phrase☐Focus key phrase is used in the first paragraph (within the first 150 words)☐Key phrase is included in the blog description☐Meta description displays a green indicator under the Rank Math plugin (Should be 150-160 characters)☐Slug length is within the provided limit☐The blog author has a valid profile and a LinkedIn profile.☐Added 3-8 links to authoritative websites☐All the links in the blog have the title attribute☐Links are not added directly but are embedded into the keywords.☐ Enabled no-follow for competitor links in the blog.☐Kept each sentence under 20 words.☐Each paragraph stays within 120 words.You can easily modify and update checklists as procedures evolve or new information becomes available. Their simplicity makes them easy to change.Hierarchical formatHierarchical standard operating procedures offer detailed guidance at each step of a process, including substeps that can be labeled like 2a, 2b, 2c, etc.They are utilized when additional instructions are necessary for completing a particular task, such as logging in with a username and password.This approach simplifies complex procedures with many elaborate steps by breaking them into smaller, more manageable components. As a result, it’s easier for employees to follow and execute specific job instructions.Flowchart or diagram formatFlowcharts and diagrams are frequently used in standard operating procedures to illustrate logical stages with if-than branches, such as escalated issues or directing leads from signup to profits.Video formatA video procedure uses video footage to show how to complete a specific task or process. For example, video standard operating procedures are a great tool for training new employees, allowing them to see how tasks should be performed.They are particularly helpful for processes that require specific physical movement or involve components, actions, or results difficult to describe in words.Key components of a standard operating procedureFor an SOP to be effective, there are some general components besides the actual instructions it should include:The title of the procedureThe most recent modification dateProcess summaryDocument ID numberDescription of the most recent change (if applicable)Reviews and approvalHere is an example of an SOP structure for drafting a blog:SOP to Write ArticlesWhat is a blog?A blog is now mainly used for online marketing strategies for many businesses.Many organizations and businesses use blogs as part of their content marketing strategies to boost brand awareness and increase conversions.Its purpose:A business’s blog content usually focuses on industry-related information that may interest its target market.It shares tips on productivity and organization, as well as how its products help optimize these processes. The brand also uses its blog to share features and company updates.Blog preparation procedureBlog title (Check the title for searchability and form the title)Get the main scope of the blog.Collect the keywords.Meta descriptionPrepare the outline (Subheadings – reveal what the content is about and help attract visitors to the content).Rough draft.Main Draft.Include external and internal links.Include images.Conclude with a call to action.Check the SEO score.How to write an effective standard operating procedureA few essential measures must be taken while writing an standard operating procedures to guarantee that it is thorough, straightforward, and valuable.Define the scope and the purpose of the documentClearly state the purpose of the standard operating procedure . Define the who, what, and when of the procedure. This helps focus your efforts.State the scope of the document to specify its boundaries, including the processes it covers and to whom it applies.Collect information from the expertsWhen gathering information, consult experts and work with employees who regularly perform the task to obtain as much detailed insight as possible.Usually, a standard operating procedure document is created to streamline existing work processes.Once you have collected all the information, figuring out how to organize it will be easier.Find the target audienceWho will be using this document? Consider all the potential people who will need to use these procedures.Keep in mind that your audience might have different levels of skills and expertise, for example if the document is used to train new hires.If employees in multiple departments will need to use the standard operating procedure, make sure to use language that can be generally understood, avoiding jargon.Select the appropriate formatChoose the format that works best for the activity. In most circumstances, the procedure will be either checklist-based or in a text document (Google Docs, Microsoft Word).As you begin writing, decide whether the instructions require simple steps, hierarchical steps, or a flowchart format.Draft the documentState the specific task you’ll document and its purpose. Then, break down the entire process into clear, numbered steps that are easy to understand and follow.To enhance clarity, consider including diagrams or visuals for complex steps.Proofread, edit, review, and test the documentA well-written standard operating procedure requires thorough proofreading, testing, and revision, with effective team input:First, seek review from colleagues familiar with the procedure to correct any obvious technical errors in the documentHave the document edited for grammar and punctuation to ensure linguistic clarityShare the document with employees less familiar with the procedure to test whether it can be followed easily and accurately. Elicit questions to ensure that the language used is simple, easily understood, and can be successfully implementedRevise accordingly and repeat step 3 until satisfiedSeek approval from all concerned leads and managersSample of a standard operating procedure template:NameRoleDateNotes–Writer/ Author––Technical editor–See comments for Step 3Once this is achieved, the standard operating procedure will be ready for use.Publish the document after approvalOnce you get the approval, publish the final standard operating procedure document in an internal knowledge base for easy accessibility by the employees.Make sure relevant employees know it’s there.Use analytics to evaluate the documentationIt’s best for businesses to track how the standard operating procedures have been used and modified.After putting a lot of work into creating this type of document, you may discover via a tracking tool that the document is not being accessed.What a waste of time and effort. It could be that you failed to announce its publication or put it in a location difficult to access. Now that you know, you can remedy this.You should also obtain employee feedback on whether the documentation is easy to follow or if they still get stuck while performing the activity.The information provided will help you adjust and improve.Benefits of standard operating procedure documentsStandard operating procedures offer numerous advantages to organizations. Here are some key benefits to consider when having a well-structured one:Streamlines operations within an organization: These steps provide clear instructions for task execution, reducing confusion and errors.Provides training materials: Creating clear standard operating procedures can streamline employee onboarding and speed up training, ensuring all staff follow the same protocols.Decreases errors: Such operating procedures provide guidelines to ensure employees know how to perform common tasks without asking for help or needing to track down incomplete references. This prevents guesswork and incorrect or outdated information from being used.Enhances organization’s efficiency and effectiveness: Robust standard operating procedures provide guidelines that help streamline operations, ensure consistency, and reduce confusion in your organization.Ensures compliance with regulations and industry standards: They outline the correct procedures for activities, including ensuring employees adhere to laws and regulations for tasks that require such measures.Maintains organization’s information: Keeping these procedures in repositories like knowledge base software safeguards an organization’s knowledge during workforce changes and ensures seamless internal customer service and client support.What are the challenges involved in developing SOPs?To build comprehensive and useful standard operating procedures, several obstacles need to be resolved.Accessibility, visibility, and centralization of informationWithout accessibility and visibility, team members may return to outdated practices, defeating the purpose of creating the procedures.Pro tip: Implement a centralized online repository, communicate updates regularly, and ensure real-time access to the latest standard operating procedure documents for all employees.Outdated contentIt is a continuous challenge to ensure that these procedures remain relevant and up-to-date during changing processes, technologies, and regulations.Pro tip: Regularly review and update the documents. Identify necessary changes to reflect current best practices and regulatory requirements.Clear and understandable languageDrafting a standard operating procedure template that is easily understood by all relevant employees can be difficult when they have diverse specialties and technical skills.Pro tips: Include visual aids like diagrams, flowcharts, and images to make the document easier to understand. Avoid jargon.Ensuring completeness and accuracyAccurately capturing all necessary steps and details can be challenging, particularly for complex processes. Omission of an important step may result in inaccuracies and errors.Pro tips: Work with other experts who regularly complete the tasks. Conduct tests to pinpoint and rectify gaps or mistakes.How the LIKE.TG knowledge base can help with your SOPsBy utilizing the LIKE.TG’s knowledge base features, companies can efficiently manage their standard operating procedures, guaranteeing that all employees can easily access, maintain, and benefit from using them.This help desk software improves organizations’ operating efficiency while encouraging uniformity, compliance, and ongoing development. Standard operating procedures can be managed with the help of a LIKE.TG knowledge base in several ways:Centralized storage: All standard operating procedures can be stored in a central, cloud-based location for remote and on-site employees to access easily.Version control: The knowledge base keeps track of changes to standard operating procedure documents, so those in charge of keeping them updated always know when the most recent revisions were made. They can easily see which documents may be outdated.Search functionality: A LIKE.TG knowledge base software uses advanced search features, making it easier for users to locate specific standard operating procedure documents quickly. The documents can be tagged with keywords to make this easier.Create effective standard operating procedures for your organizationStandard operating procedures ensure consistency and quality across operations, enhance productivity, improve safety, and facilitate compliance with regulatory requirements.By clearly outlining the steps necessary to complete tasks, standard operating procedures provide employees with a reliable framework that reduces errors and confusion, ultimately leading to more streamlined processes and better overall outcomes.Book a 30-minute live demo with LIKE.TG developers to see how its knowledge base software can help you create and maintain better standard operating procedures for your support teams. Contact us if you have any questions or sign up for a 15-day free trial to test out LIKE.TG’s features for yourself.Feel free to leave your suggestions in the comments section below.

LIKE.TG is pleased to announce its achievements in G2’s Grid® Reports for Help Desk | Summer 2024: we’ve earned five exciting badges!These badges prove our commitment to providing nothing short of the best when it comes to help desk software. Check out the latest badges LIKE.TG received from G2: Summer 2024 Grid® Reports for Help DeskLeaderLIKE.TG is a Leader in the Grid® Report for Help Desk Summer 2024. With LIKE.TG’s comprehensive features, supreme user-friendliness, and reliable support, many businesses have solved their customer service problems and become much more productive.Leader, Small BusinessLIKE.TG has earned a Leader badge in the Small-Business Grid® Report for Help Desk | Summer 2024. Our affordable pricing plans and flexibility make LIKE.TG ideal for small businesses looking for help desk software to help them serve their customers.Momentum LeaderLIKE.TG has also been awarded the Momentum Leader badge in the Momentum Grid® Report for Help Desk | Summer 2024.This award proves LIKE.TG’s growing reputation in the help desk software industry. With new features being added all the time and constant improvements to existing features, like artificial intelligence assistance, multilingual support, and the LIKE.TG mobile app, we fully expect LIKE.TG to be on next quarter’s Momentum Grid® Report.High Performer, EuropeLIKE.TG has been listed as a High Performer in the Europe Regional Grid® Report for Help Desk | Summer 2024.This G2 Summer badge can be attributed to LIKE.TG’s consistent quality of support, its standards based on customer reviews.Intuitive user interfaceEasy setup and onboarding processHigh Performer, EMEAAccording to G2’s EMEA Regional Grid® Report for Help Desk Summer 2024, LIKE.TG is a High Performer help desk solution.From Europe to the Middle East and Africa, LIKE.TG customer service software is helping companies serve their customers worldwide. It includes features such as multilingual and omnichannel support that make it easy to serve customers in any region.What makes LIKE.TG the best?When you choose LIKE.TG as your customer service solution, it demonstrates to your customers that your mission is to keep them happy and always satisfied.LIKE.TG is unquestionably a quality choice for its robust features, such as:An automated ticketing system that streamlines the process of managing and resolving customer requests.A workflow automation feature that helps support teams perform manual and repetitive tasks.Its knowledge base software that serves as a central repository where company information is stored, enhancing self-service support options.Its integration support that enables businesses to easily incorporate LIKE.TG with their favorite apps and daily tools.Its extensive customizations that allow businesses to tailor the help desk to meet their specific business needs.We appreciate your trust in us!To all LIKE.TG customers, thank you. Your reviews not only boost our visibility on G2 but help guide us toward making LIKE.TG even better.Elevate your customer service with LIKE.TGLIKE.TG’s recognition in the G2 Summer 2024 Reports is proof of our success in helping businesses fuel their growth and success through unmatched customer support.Start a 15-day free trial today for a transformative customer support journey. You can also contact our support team who are more than ready to address any concern you may have.Alternatively, book a live demo to see LIKE.TG’s features in action and see how they can expand your customer support horizons.

AI聊天机器人是一种利用人工智能和自然语言处理技术来提供客户与人类类似对话和相关答案的工具。它是一种有用的软件应用程序，使您的公司能够在客户旅程的任何阶段提供支持，并减轻团队的工作负担。LIKE.TG允许您构建适用于Facebook Messenger、Instagram、WhatsApp和Telegram的聊天机器人，并使用ChatGPT集成。在本文中，我们将揭示AI和基于规则的聊天机器人之间的区别以及AI聊天机器人的好处。我们将教您如何使用和构建一个AI聊天机器人，使用LIKE.TG。ChatGPTChatGPT是一个会话型人工智能平台，利用技术理解客户的问题并以人类语言准确回答。该软件能够根据客户的问题提供即时、准确和自然的答案，根据客户的需求推荐产品，并更新相关的折扣和促销活动。ChatGPT有几种类型，可用于解决特定问题。有些帮助分析上下文并生成更复杂的文本或代码。其他允许您进行翻译、复杂分类、文本情感分析和摘要任务。您可以创建问答聊天机器人，并立即回答消费者的问题。此外，它还可以帮助您生成新的文本。该模型能够理解文本结构以创建简单的情节和标题。借助ChatGPT，您可以将客户支持和销售部门提升到新的水平。该软件使您的公司能够在不分散团队成员的紧急任务的情况下为客户和潜在客户提供相关答案。语言和消息看起来像人类，因此用户不会感到区别。ChatGPT根据消息历史记录提供答案。ChatGPT使您可以根据客户的购物历史向其更新即将推出的交易和折扣。根据客户的偏好发送消息；因此，消息是个性化的。ChatGPT使您能够提高客户满意度，因为消费者可以得到他们想要的产品。现在您已经了解了ChatGPT的一些基本知识，接下来将澄清AI和基于规则的聊天机器人之间的区别。AI聊天机器人和聊天机器人之间有什么区别？有时很难区分基于规则的聊天机器人和AI聊天机器人，因为它们可以执行相同的任务。它们可以与用户进行互动并回答基本问题。然而，在测试这两种类型的聊天机器人后，营销人员报告称，基于规则的聊天机器人无法理解所有客户的输入。基于规则的聊天机器人是基于预先编写的响应触发的。有时聊天机器人可能会错误地解释答案并提供不准确的回答。AI聊天机器人使用语言处理功能，可以理解与客户的对话上下文。这种类型的聊天机器人提供的答案准确自然。它们看起来像人类一样，因此客户无法分辨他们是在与聊天机器人交流。答案是从聊天机器人连接的知识库中生成的。它可以根据与客户的以往对话进行训练。例如，如果问题相同，聊天机器人可以使用以前的对话作为信息源。总之，AI聊天机器人能够理解对话的上下文并提供准确的答案。它们是自然的和类似人类的。在接收到客户支持的答案后，您的客户将对贵公司的服务感到满意。AI聊天机器人是基于与代理之间的现有对话进行训练的，而基于规则的聊天机器人则基于预先编写的场景运行。现在您了解了区别，让我们探索AI聊天机器人的主要优势。AI聊天机器人的好处AI聊天机器人可以帮助您在业务的各个领域。它们使您能够减轻客户支持团队和销售部门的工作负担。经过训练的AI聊天机器人可以随时替代您的客户支持代理，并提供即时答案。由于客户无需等待客户代理几小时或几天才能回复，他们与您品牌的满意度得到提高。AI聊天机器人可以用于潜在客户生成和资格认证、增加销售、更好地与客户互动以及重要的客户洞察。我们将简要介绍AI聊天机器人的所有好处。AI聊天机器人有助于提供24/7支持；使用自然语言回答问题；在协助客户时外观类似人类；生成潜在客户；资格认证潜在客户；提高销售；从客户数据中收集信息；改进客户支持；提高客户对您公司的满意度；增加与客户的互动；减少跳出率；节省在雇佣更多客户支持代理方面的成本；更快地回应客户的查询；根据客户的偏好提供个性化推荐。现在您了解了这些优点，让我们进入下一部分，了解如何使用AI聊天机器人。如何使用AI聊天机器人？AI聊天机器人可以在多个领域中使用：客户支持、销售、在线学习等。它可以提供答案并创建书面内容（文章、社交媒体帖子、论文、代码和电子邮件）。如果正确使用，AI聊天机器人可以派上用场。在本节中，我们将揭示如何为您的公司使用会话型AI聊天机器人。如果您的团队希望为您的品牌的成功而努力，您需要关注几个方面。这种类型的聊天机器人是一种无需人工监督即可自行操作的AI聊天机器人，一旦设置完成，无需编程或编码技能。然而，在开始过程之前，您应该完成几项任务。让我们看看您需要做什么来成功实施您的聊天机器人。创建知识库。如果您希望聊天机器人向客户发送逻辑和自然的答案，请考虑开发或改进您网站的知识库。知识库是您公司网站上存储与产品相关的所有信息（指南、操作说明等）的网页。在讨论AI聊天机器人时，知识库是存储所有对话信息的数据。通过与客户进行的许多对话，聊天机器人变得更加准确和精确。教授AI聊天机器人提供自然正确答案的最佳方法是与客户进行多次对话。您的聊天机器人还应连接到您网站上的知识库。它将作为聊天机器人的额外信息源。一旦它收到用户的问题，它将在知识库中搜索最详细的答案。AI聊天机器人可以根据先前与客户的对话提供答案。如果您的聊天机器人已经经过良好的训练，您不需要关注它并跟踪每个消息。AI聊天机器人将为您完成一切。将聊天机器人连接到实时聊天。由于聊天机器人有可能无法理解客户的输入，您需要为这种情况做好准备。为此，我们将您的AI聊天机器人连接到您网站上的实时聊天。这样，如果聊天机器人无法回答问题或提供正确的答案，用户始终可以与实时代表进行交谈。例如，您可以在聊天机器人给予两个不明确的答案后自动与客户支持代表进行连接。LIKE.TG使您能够创建实时聊天并在几分钟内将其添加到您的网站上。防止客户对贵公司产生不满，并准备好实时聊天。在客户最需要时支持他们，并确保他们在必要时获得适当的答案。调整AI聊天机器人的答案。为确保您的聊天机器人提供正确和一致的答案，您需要对其进行审计。不要让聊天机器人自己运行几个月，因为您无法知道它提供给客户的答案以及他们是否对其满意。您的首要任务是客户的满意度，因此您需要关注它。首先，考虑进行调查，询问客户对聊天机器人的满意程度。其次，查看您的AI聊天机器人通常向用户提供的答案。然后，分析它们并找出答案是否合适和准确。如果一切正常，您无需编辑答案。然而，如果答案不令人满意，则需要改进。训练您的聊天机器人对问题提供新的答案，以使客户对您的聊天机器人感到满意。现在您知道了为了实现有效聊天机器人需要完成的任务，让我们使用LIKE.TG创建一个AI聊天机器人。如何使用LIKE.TG构建AI聊天机器人？在考虑创建聊天机器人时，找到合适的平台非常重要。确保它不需要您具备编程或编码技能来创建聊天机器人。在LIKE.TG中，您可以在几分钟内创建一个基于规则的和AI聊天机器人，无需任何特殊技能或知识。整个过程简单快捷。使用LIKE.TG的可视化构建工具，您可以设置自动回复并在Instagram、WhatsApp、Facebook和Telegram上开发销售流程。为各种信息传递器或社交媒体平台创建场景，并在客户需要时开始与客户进行交流。您可以添加多通道订阅小部件以将访客转化为客户。要设置基于规则的聊天机器人，创建将启动流程的触发器。一旦用户触发特定操作，平台将启动自动回复和消息流程。下一步是编写自动回复。根据触发器，您需要开发不同的自动回复，这些回复将自动发送给客户。然后，您应该创建聊天机器人的逻辑。使用LIKE.TG的可视化聊天机器人构建器，您只需要拖放所需的消息和触发器，并将它们连接起来。逐个连接消息以建立自动回复流程中的消息序列。一切准备就绪后，您需要仔细检查聊天机器人。使用测试模式进行检查。如果机器人运行正常，随时启动聊天机器人。下面是您如何在LIKE.TG编辑器中操作的示例。LIKE.TG与ChatGPT集成。这意味着您的机器人以类似人类的方式与客户进行交流。它的回答看起来很自然。由于机器人分析以了解客户的输入，答案也更准确。LIKE.TG允许您使用四个主要模型创建聊天机器人：Curie、Davinci、Ada和Babbage。您选择的模型取决于您的主要业务目标。其中一些模型旨在优化文本，另一些模型可以解密代码。因此，您需要在确定主要目标后明智地选择类型。如果要优化文本，请考虑使用Ada模型。您将能够识别关键字，校对您的文本或优化以符合SEO原则。下面是在LIKE.TG中创建Ada模型聊天机器人的示例。如果您需要FAQ数据库，请考虑使用Davinci模型。使用LIKE.TG，您可以训练您的机器人为客户的问题提供相关和准确的答案。下面是这种模型的一个示例。该服务使您能够创建助手机器人。它将使您能够通过聊天机器人快速解决生活中的问题。用户可以在机器人中描述他们的情况，机器人将向他们发送相关的解决方案或建议。下面是助手机器人的Davinci模型示例。ChatGPT是对客户的新一层支持。除了客户支持外，您可以使用这个对话聊天机器人执行多个操作。相关、自然和类似人类是描述您可以为客户提供帮助的词语。注册LIKE.TG，为Instagram、Facebook Messenger、Telegram和WhatsApp创建优质的AI聊天机器人。

ABC分析是一种根据其感知价值对物品进行分类的方法，用于库存管理。它帮助企业识别与客户需求相匹配的最有价值的产品，高效控制和分配资源，减少过时库存，并增加销售额。ABC分析的用途是什么？ABC分析使企业能够根据关键指标来管理其库存。一个品牌需要了解客户需求，以确定他们是否会购买某种产品。选择ABC分析的公司有机会分析他们的需求，并根据这些数据管理他们的库存。企业使用ABC分析的另一个原因是库存优化。为了满足客户需求，获得显著的销售额和更高的利润，公司应该根据需求、重要性和利润对其产品进行分类。有了这些信息，企业主可以战略性地定价他们的产品或服务。ABC分析有助于识别并减少客户不喜欢或利润率低的产品数量。方法实施后，企业家可以获得更顺畅的供应链，在额外的库存上减少成本，并高效地分配资源。现在您知道了ABC分析的用途，我们将继续讨论这种技术的优点和缺点。ABC分析的优点和缺点通过评估库存并根据ABC分析的原则对其进行分类，企业可以确定带来最大价值的制造或销售领域。这种技术的主要优点是它使您能够确定消费者最常购买的商品，并监控其供应情况以避免缺货。因此，企业可以专注于带来良好回报的优先级高的产品。这种方法的另一个优点是资源的有效分配。通过ABC分析，您可以将更多资金用于购买受客户欢迎的商品，并最终为您的公司带来良好的利润。此外，它使您能够减少对带来较少或没有利润并只积灰于库房货架上的商品的成本。该方法的缺点包括与传统成本核算系统的冲突以及较高的费用支出。对高优先级产品进行例行分析需要更高的费用，因此公司应准备一些额外的成本。现在我们清楚了优点和缺点，让我们来看看如何组织这个过程。进行ABC分析的6个步骤要进行有效的ABC分析，您需要按照特定的操作顺序进行。我们为您准备了六个步骤，供您在将这种方法纳入您的业务策略时参考。遵循这些步骤进行成功的分析。定义您想要分析的事物。 ABC分析的主要目标是确定每个产品的重要性。该方法使您能够确定最有利润的和最不利润的商品。结果，您将能够改善公司的财务表现。考虑您需要分析的项目，以了解它们对消费者的价值和带来的利润。收集必要的信息。 一旦确定要分析的库存，收集有关订购和携带成本的信息。利用您的会计工具之一来获取这些数据。对您的商品进行排序。 在开始过程之前，按照成本对产品进行排序。将它们从最昂贵到最便宜进行排名。弄清楚产品对公司的影响。 在电子表格中列出产品，并找出每个产品对您的业务的影响。将商品和它们的年度成本分开。根据需求将产品分为三类。 现在是时候根据ABC分析的主要原则将商品分成几类了。将您的产品分为三组：A类——带来80%利润的最有价值的产品，B类——较不受欢迎和有价值的产品，带来15%的利润，以及C类——带来5%收入的产品。分析获取的数据。 最后，您将得到一张电子表格，其中列出了产生最高收入的商品和不受买家欢迎的商品。检查列表，找出前面的赚钱项目。一旦您获得了有关高优先级和低优先级产品的必要信息，利用它们为自己谋利。请记住，您仍然需要跟踪商品的定价和销售表现，以确保它们的位置不会波动。简而言之，该技术在仓库管理方面特别有用。它有助于确定带来最高利润和企业主不需要补充的商品。分析为企业主提供了某些商品的销售表现清晰的画面。资源：本文定义了该术语，包括ABC分析的示例和指南。本文介绍了ABC分析的优点和缺点。本文揭示了ABC分析的八个步骤。上次更新日期： 2023年3月21日