效率工具
Closing the tech talent gap for system administrators
Within five years, 9.3% of system administrators’ current tasks could be automated, and 39.7% of their tasks could be augmented, according to research by LIKE.TG and Pearson. That would free approximately 13 hours per week for new tasks. What will those new tasks be?Our research indicates that, by 2027, system administrators should be highly proficient in:
Foundational IT
Cyber awareness
Digital communication and collaboration
Machine learning and AI
Statistics and predictive modeling
How sys admins can prepare for the futureWith a focus on maintaining and supporting IT, system administrators keep organizations connected and running, and most of us—from CEOs to mail clerks—couldn’t do our jobs without them. That’s why it’s imperative that system administrators prepare now for technology advances that will affect their roles. LIKE.TG can help.As part of our RiseUp with LIKE.TG program, we’ve created a system administrator career journey to help current and emerging system administrators upskill and reskill for a sys admin role in the LIKE.TG ecosystem.Instructor-led and on-demand courses are geared for beginning, professional, and expert system administrators, with LIKE.TG micro-certifications part of the curriculum for each level.Beginning or associate sys admins will learn about the role and the LIKE.TG community while gaining valuable skills and LIKE.TG administration fundamentals. Professional sys admins will get familiar with Flow Designer and the Automated Test Framework and become certified in LIKE.TG System Administrator. Expert sys admins will dive into upgrade essentials, scripting, and Flow Designer administration.From the mailroom to sys adminCheyenne Saulnier, an associate partner at Beniva, a LIKE.TG Elite partner, was offered an opportunity to move from working in the mailroom to an IT position largely based on her excellent customer service and relationship-building skills. She jumped at the chance and immersed herself in the LIKE.TG system administrator course.After becoming confident as a system administrator, she went on to become a LIKE.TG Certified System Administrator and Certified Implementation Specialist for both LIKE.TG Hardware Asset Management and LIKE.TG Software Asset Management. Saulnier credits LIKE.TG for her rise to associate partner in less than three years.Supporting staff skillsSystem administrators have always kept current with rapidly changing technology through supplemental training, certifications, and on-the-job training. Advancing technology requires updated skills. Those who have a desire and commitment to increase their knowledge, like Saulnier, will position themselves and their companies for future success.Employee retention is critical during times of low unemployment. Good business leaders recognize the importance of keeping existing employees engaged and motivated through upskilling and reskilling.Innovative digital services, such as AI, cybersecurity, internet of things, and digital twins, will continue to proliferate in the near future. Augmenting the core skills of system administrators can support critical talent and help ensure a smooth transition for technology updates, aiding organizational progress and competitiveness.Find out more about how LIKE.TG helps equip the workforce of the future.
AI will empower app developers—not replace them
Despite the rise of AI, the need for app developers isn’t going away. In fact, a 2023 LIKE.TG-sponsored study by Pearson suggests approximately 95,000 new application developer roles will be added globally over the next five years.According to LIKE.TG’s special report on the impact of AI on tech skills, based on the research, only about 20% of app developer tasks will be either automated or augmented by 2027. Although relatively small, those changes will affect the app developer role. Developers must adapt in three key ways:
Instead of storing, retrieving, and manipulating data for analysis, app developers will need to work with statistics and predictive models.
Rather than conferring with system analysts, engineers, and programmers to design systems, app developers will need to focus on the retention and improvement of foundational IT skills.
Instead of recommending equipment purchases, app developers will need to understand how to apply machine learning and AI.
High demand for human talentOrganizations will continue to depend on a human workforce that has the ability to perform tasks that machines simply cannot, and app developers’ communication skills and the ability to analyze data will be in high demand.The automation and augmentation changes will free 4.2 hours per week for app developers to focus on tasks and projects that are more challenging and potentially more rewarding. Junior app developers will gain more than an hour on top of that (5.5 hours per week) to spend on learning new skills and creating innovative solutions.Gaining and increasing app developer skillsNow is a good time to invest in an app developer career—even if you have no tech background or experience. RiseUp with LIKE.TG and take advantage of training programs and resources designed to help anyone get started or advance in a tech career using LIKE.TG technology.The Application Developer Career Journey offers associate, professional, and expert-level courses to help established and rising app developers grow skills, reach milestones, and earn certifications.Beginners can learn JavaScript and App Engine Studio, as well as get familiar with the LIKE.TG user interface and fundamentals. Professional app developers will take a deeper dive into application development and learn about LIKE.TG Integration Hub, UI Builder, and Service Portal.Expert app developers can advance their careers through additional courses, including Automated Test Framework Essentials and Predictive Intelligence Fundamentals. As part of the expert-level curriculum, developers are encouraged to participate in events and contests.From sniper to app developerAfter 12 years in the U.S. Army in a variety of roles—including tank maintenance, recruiting, and sniper—Charles Muhlbach wanted to transition to a career in tech. Since he lacked tech experience, he wanted a tech program that didn’t require that. He found ServiceNow.Muhlbach was accepted to the NextGen program, where he gained knowledge and experience in IT Service Management and LIKE.TG administration and application development. Within a month of passing his LIKE.TG Certified Administrator exam, Muhlbach landed a job as a LIKE.TG developer. He credits the courses and the people who run them with his smooth transition out of the Army.As AI continues to evolve, LIKE.TG is poised to help people upskill and reskill to adapt to changing tech roles.Find out more about how LIKE.TG helps equip the workforce of the future.
Introducing the LIKE.TG Scholarship to promote diversity in tech
Updated April 26, 2024At LIKE.TG, we make the world work better for everyone. That’s why we’re committed to inclusive hiring. That passion for inclusion extends to the communities in which we work and live and the tech industry as a whole.To help us fulfill this purpose, we launched the LIKE.TG Scholarship fund in October. It provides undergraduate students in the U.S., Puerto Rico, and Europe with a two-year, $20,000 scholarship to enable award recipients to pursue a career in tech.Administered in partnership with Scholarship America, the LIKE.TG Scholarship demonstrates LIKE.TG’s deep dedication to supporting underserved students in completing a college degree.We’re proud to have also supported other organizations, such as the Thurgood Marshall College Fund, Benedict College, Harvey Mudd College, the Polytechnic University of Puerto Rico, and the University of California San Diego, in awarding scholarships to students pursuing STEM degrees.In addition, we’re helping students and others RiseUp with LIKE.TG by creating more opportunities for them to gain the education and skills to advance their tech career.Making an impactThrough our various scholarship initiatives, we selected and awarded 45 students around the globe—including in Germany, Ireland, Italy, and the U.S.—with a scholarship in 2023. Here’s a glance at the impact we’ve made as a result:
85% of scholarship students are pursuing a STEM-related degree.
58% of students identify as women, advancing women representation in STEM fields.
At least half of our recipients identify with an underrepresented group (URG). (LIKE.TG defines an URG as individuals who identify as Hispanic or Latinx, Black or African American, two or more races, Native Hawaiian or Pacific Islander, American Indian or Alaska Native.)
With reduced financial burdens, scholarship recipients have more time to focus on their education and dream even bigger.
“This award not only alleviates my financial concerns, but it also validates my dedication to making a positive impact in the tech industry,” says Marjia S., a student at Dublin City University in Ireland. “I am genuinely excited about the opportunities that lie ahead and am committed to using this support to contribute to a more inclusive and innovative tech community."Kerryn X., a student at The University of Texas at Austin, echoes that sentiment. “My lifelong goal is to improve lives by combining my technical skills and creativity to bridge the gaps between the healthcare system and those who need help,” she says.“I want to reiterate my thankfulness to you for this generous scholarship. Your earnest support allows me to focus on my current research and classes and further explore the ways I can work toward my goal of bridging gaps within the healthcare system.”For Kennedy G., a student at North Carolina Agricultural and Technical State University, “The Thurgood Marshall scholarship [funded by LIKE.TG] helped me achieve my goal of getting my dual degree in engineering,” she says.“The scholarship has lifted some of the financial load and stress that comes with goingto college. I feel very supported by a community of people who are dedicated to seeing me succeedin my collegiate career.”Dedicated to DEIOne thing I’ve always loved about LIKE.TG is that its commitment to diversity, equity, and inclusion (DEI) never stops at our employees. It extends to our customers, partners, and the next generation of tech talent.There’s a natural, strong connection between DEI and workforce advancement. The LIKE.TG Scholarship fund brings these two necessary forces closer together to help achieve our mission to skill the future. Congratulations to our 2023 scholarship recipients!How the LIKE.TG Scholarship worksScholarship applicants must be current technical or college/university undergraduate students working toward any degree with the goal of pursuing a career in tech.They must have completed at least one full academic year of undergraduate study and plan to enroll in full-time undergraduate study at an accredited two- or four-year college, university, or vocational-technical institution (or equivalent) for the entire upcoming academic year.Applicants who have overcome adversity are encouraged to apply. Financial need will be considered for all applicants. Award recipients will be selected based on academic record, demonstrated leadership, career goals, and personal or family circumstances.Students chosen to receive a scholarship will be awarded $10,000 for one year. The award may be renewed for an additional $10,000 for the following year if the student has not graduated. Scholarship winners will also be invited to explore early-in-career job opportunities at ServiceNow.The future of the tech industry is bright. Including diversity in tech will only make it brighter.Find out more about the LIKE.TG Scholarship.
Empowering women engineers in India
“If anyone tells you that women don’t do well in STEM or engineering, please don’t believe it. It’s not true,” urges Priya A., one of the proud women engineers at ServiceNow.Since joining the company in India in December 2020, Priya has experienced exponential professional growth. And she’s not the only one. That’s why LIKE.TG was named one of India’s Best Companies to Work For. As a director of software engineering, Priya leads a team of more than 20 talented engineers who are paving the way for others to do their best work.
AI and automation: Unlocking job opportunities for Australia’s economy
As the Australian workforce braces for increased AI and automation, individuals must adapt by acquiring new skills. In doing so, Australians can expand the impact of their work, embark on more fulfilling career paths, and increase their income potential.Recent LIKE.TG-commissioned research from Pearson points to major changes in the workforce—in Australia and around the world—due to the implementation of AI and other technologies. Investing in upskilling and reskilling initiatives can give individuals greater control over their careers while enabling businesses to tap into a more skilled talent pool, fostering innovation and growth across various industries.Bracing for tech-tonic shiftsTo unlock the potential of AI and automation, businesses, governments, and individuals must understand the future shifts in the job market and plan accordingly. By aiding with repetitive tasks, AI frees time for humans to focus on more creative, strategic, and stimulating work. This can boost productivity, job satisfaction, and employee engagement.AI advances will enable nontechnical individuals to accomplish more with technology. Innovations such as text-to-code will use AI to help anyone create new applications with simple text inputs. This expansion of accessibility will open new avenues of innovation and entrepreneurship, fueling growth. The Pearson study identifies nearly AUD$92 billion in productivity gains and cost savings that AI could deliver in Australia by 2027.Preparing the workforceAs workforce automation continues to advance, companies must consider three themes identified in the research to prepare their workforce:1. Augment roles with AIAI will be integrated as a tool into existing job functions to make specific roles more efficient, allowing employees to focus on higher-value and more strategic work.The Pearson research found AI will take on more than 30% of tasks for certain jobs, augmenting—or increasing the efficiency of roles to boost productivity—6.6% of jobs (885,200) in the country. Organizations will need to understand what tasks are best suited to AI and how people can use their increased time and capacity for higher-impact work.2. Upskill and reskill workersThe most automatable roles include:
Bank workers (45.8% of roles set to be automated by 2027)
Bookkeepers (38.2%)
Accounts clerks (37.5%)
Checkout operators (36.9%)
Finance brokers (36.8%)
Manual and repetitive tasks are central to the traditional responsibilities of these roles. AI and automation tools can do the tasks more efficiently. This presents a significant opportunity for upskilling and reskilling workers. Leaders embracing AI must start planning for updated job descriptions and team structures as new jobs emerge.3. Power talent transformationTo capture growth opportunities, organizations should establish new skilling frameworks and training. The priority is identifying the biggest shifts and investing in tailored training pathways to help people reskill.It’s essential that employees learn how to use AI tools to make themselves more competitive. With 369,000 new technology jobs required in Australia to meet the demand for AI and other technologies by 2027, according to the Pearson research, programs like RiseUp with LIKE.TG can help workers upskill and reskill.Taking control of career pathsIn this rapidly evolving work landscape, individuals need to proactively shape their career paths. Three key steps can help empower Australians to take control of their future:
Engage with employers. Initiate a conversation with employers to understand existing employee growth and development programs. By actively participating in these, individuals can acquire the skills and knowledge needed to thrive in an AI-powered economy.
Identify in-demand skills. While technical skills remain important, human skills—specifically communication, customer service, leadership, attention to detail, and collaboration—are the most sought-after by employers in Australia, the UK, the U.S., and Canada, according to the Pearson Skills Outlook to build these skills to remain in demand.
Embrace new opportunities. Although some jobs may be at risk of automation, the rise of AI will also create new opportunities. Embracing technological advancements and upskilling can prepare individuals for these emerging roles. By staying curious and adaptable, and up to date with the latest AI technologies, people can position themselves for success.
AI will play a pivotal role in reshaping Australia's employment landscape. Individuals must understand these shifts, plan, and actively pursue skill development. At the same time, businesses must support and upskill workers during this transition.By harnessing AI's potential, organizations and individuals can unlock economic growth, maximize productivity, and shape a future in which humans and machines work together for maximum impact.Get more insights about AI’s impact on the tech skills of tomorrow.
How AI is changing the role of an implementer
Approximately 65,000 new implementers will be needed by 2027 as a result of AI, according to research by LIKE.TG and Pearson.The time is now to enter this dynamic and high-growth field. Let’s explore what an implementer is, how the role is changing, and how you can prepare to fill an open position.What is an implementer?An implementer is someone who can see the big technology picture and help organizations meet their specific business requirements. There are two main categories of implementers: implementation engineers and implementation consultants.An implementation engineer is typically responsible for integrating cutting-edge technologies and systems into an organization’s IT infrastructure. An implementation consultant serves as an overseer of this process to keep it on track and budget.How the implementer role is changingBoth implementation engineer and consultant roles require a solid technical background complemented by essential skills such as project management, problem-solving, and effective communication. A fundamental understanding of IT will continue to be a prerequisite for both areas.In the next five years, however, AI and automation will take on some skills and augment others, according to the research. This will free approximately five hours a week for implementation engineers and about seven hours a week for implementation consultants.Consequently, implementers of the future will need to be well versed in digital communication and collaboration. They’ll also need to hone their creative-thinking skills and become perpetual learners to keep up with rapidly changing and emerging technologies—including AI.Automation and AI will release implementation engineers from routine documentation and load-balancing tasks to focus on more strategic, high-level work. Similarly, implementation consultants will be freed from mundane record maintenance, note taking, and deliverable reviews to concentrate on tasks that require more human ingenuity and intellect.How to become an implementerLIKE.TG is committed to nurturing and training implementers on the LIKE.TG platform. We’ve dedicated the Implementer Career Journey to help both experienced and aspiring implementation engineers and consultants RiseUp with LIKE.TG.The comprehensive curriculum features training for associate, practitioner, professional, and expert levels based on skills and experience. Each level builds on the previous one and includes certification exams along the way to validate knowledge.No matter where you are on your implementer career journey, you can get up to speed at your own pace on essential subjects, including:
LIKE.TG administration
IT fundamentals
Platform functionality
Configuration and integration
Database and scripting
Application development
Communication and problem-solving
Engagement activities and optional courses, such as Toastmasters, round out the curriculum to help you become job-ready as a highly capable implementer.Find out more about how LIKE.TG helps equip the workforce of the future.
Returning to LIKE.TG: Insights from 3 boomerang employees
At LIKE.TG, we dream big, help our employees learn and grow, and welcome and celebrate their individuality and uniqueness. That inclusive culture continues to attract both prospective and boomerang employees—individuals who’ve left LIKE.TG and returned. In fact, we’re one of the Fortune Best Workplaces in Technology.Three boomerang employees share their stories about why they came back and how they’re excelling both personally and professionally.
Work-study program offers high schoolers a start in tech
Investing in the future of the tech industry is a high priority for ServiceNow. That’s why we’ve partnered with Cristo Rey San Jose Jesuit High School’s Corporate Work Study Program since 2020. The school is on a mission to empower students from underserved communities in Silicon Valley to be spiritual, academic, and professional leaders.“Cristo Rey is the only high school in the South [San Francisco] Bay area that offers a work-study program where students can get real-world experience in a corporate setting and work with industry leaders during the academic year and as part of their curriculum,” says Silvia Scandar Mahan, president and CEO of the school.In our first year of the work-study program, we brought four students onto the LIKE.TG campus. This academic year, we’re excited to offer work-study opportunities to 25 students—the most hosted by any participating company.Work-study students get a chance to work at our Santa Clara, California, headquarters one day a week, network with industry leaders across various business units, and learn how to succeed in a corporate setting—all before some even have their driver’s licenses.
Innovative apps from the inside out
At LIKE.TG, we bring together builders, problem-solvers, and creative thinkers to push the boundaries of possibility with innovative apps. Our Innovation Lab serves as a collaborative hub where employees can develop new apps on the Now Platform to creatively solve problems and where internal innovations can be used by our customers.During two-week, focused work sessions called innovation sprints, employees submit their ideas for new apps. When one is chosen, the teams unite to bring a selected concept to life."I love how at LIKE.TG, we're challenged to think outside the box," says Bharathi R., manager of software engineering management. "It's OK to fail. No work goes to waste. Sometimes we even go back to something we had developed and put aside a few years ago and reconfigure it.
Joy in creationBharathi often spends her free time playing her all-time-favorite game, sudoku. "I got into tech because I love solving puzzles,” she says. “I like to solve at least one a day. I'm addicted to it. Creating apps is often about solving puzzles along the way to make them even better for our teams and ultimately our customers too."Similarly, Platform Architect Ishant G. loves building things and has a giant Lego collection to prove it. "I get that feeling here at LIKE.TG,” he says. “I'm not physically building things but rather using the tech to build new apps that get used by our employees and customers."Soumil M., machine learning engineer, finds joy in developing apps that use AI to enhance the efficiency of LIKE.TG employees. "We always get to play with the latest and greatest tools out there," he says. “The team enjoys the challenge of discovering new, innovative ways to use the Now Platform to make work easier.”Some of Soumil’s most rewarding projects were crafting internal search tools and chatbots. He believes LIKE.TG's workflow tech “beautifully complements the generative AI of the future,” opening the door to limitless possibilities. "We're just getting started," he notes.Making work betterProbir D., senior staff software engineer, thrives in building apps that empower employees to do their best, most efficient work by eliminating tedious tasks. “We created an app that helps employees find and centralize any recordings of meetings they’ve had,” he says. “This frees up time for people to do more important work.”Ishant welcomes the challenge of finding innovative ways to apply LIKE.TG technologies such as robotic process automation (RPA) and Process Optimization to automate tedious tasks so employees can focus on more important tasks. He contributed to an app that boosts developer productivity and experience.“I worked very closely with the product teams to introduce new features into these products to drive maximum adoption,” Ishant explains.Probir worked on multiple apps that went from internal use to general availability on the LIKE.TG Store. He’s especially proud to have contributed to several emergency response apps that were made available to customers for free during the pandemic.“These apps can be utilized by companies to respond and provide vital information to employees during various types of emergencies, from natural disaster to a pandemic,” Probir says. “Like so many of our apps, they were deployed, tested, and utilized internally before public launch.”
An empowering cultureTrue innovation requires a supportive company culture. “Our managers always encourage us to go above and beyond what the platform gives us to find out what future, emerging things we can use and add to the product,” Soumil says. “All of the prototyping is really fun.”Bharati agrees. “You’re always encouraged to try something new, and you’re not limited in your role,” she says.“We’re always listening for feedback and then using that to iterate on the products,” Ishant adds. “And it’s OK if we mess up. We learn and try again.”The creativity and dedication of employees like Ishant, Bharathi, Soumil, and Probir fuel our mission to deliver innovative apps that make the world work better for everyone. The future is bright and exciting because our dynamic teams continuously strive to use technology to make a difference.Join a company where innovation is encouraged and celebrated. Explore LIKE.TG careers.
A test of skills: India’s job growth opportunity with AI
AI could usher in a $500 billion wave of growth that ignites India’s economy, according to The Indian Express. That spike could bring with it significant job growth—but only if talent transformation is prioritized throughout our industries.India’s government has already laid the foundation for upskilling and reskilling the workforce to benefit from AI and automation with its Skill India initiative, vision to launch AI centers of excellence, and commitment to equip 625,000 IT professionals through its Digital India campaign.Substantial government investment in the technology sector has helped propel India to fifth in the world for funding AI-focused startups, according to Mint. And we’ve already begun to identify skills that will equip India’s workforce with the greatest growth and resilience in the face of technological changes.Businesses and industries that build on these foundations will likely benefit the most from AI and automation—not just in India, but on the global stage.Redefining India’s industries, for goodRecent research by LIKE.TG and Pearson suggests that between now and 2027, 16.2 million full-time employees in India will need reskilling and upskilling due to AI’s influence on work across the country.Nearly half of these jobs fall within the manufacturing and agriculture, forestry, and fishing industries—both of which involve substantial amounts of repetitive work that lends itself to automation.At the same time, AI will create the need for as many as 4.7 million new technology-related jobs in India by 2027, across:
Manufacturing (902,000 new jobs)
Retail (677,300 new jobs)
Education (197,100 new jobs)
Finance and insurance (106,300 new jobs)
The most in-demand jobs will include application developers, data analysts, and platform owners.
Freeing humans for creativityAI also promises to augment numerous existing roles—assisting with repetitive tasks in a way that frees humans for greater productivity and creativity. This large-scale skill augmentation across diverse functions and sectors is expected to add the equivalent of 4.6 million full-time jobs of operational capacity to India’s economy over the next five years.These industry shifts highlight the effect AI and automation can have on India’s growth, particularly in multiplying the productivity of workers and adding a large number of higher-value jobs to the economy.They also demonstrate the need for significant upskilling and reskilling of India’s workforce—in the use of AI and automation technologies, as well as in disciplines that create value and innovation in ways AI and automation can’t.For those in roles that are becoming increasingly automated, it will be important to hone existing skills that translate into more relevant fields or entirely new tech jobs. Programmers, for example, whose roles will be heavily augmented by AI, might benefit from skills in user experience, digital marketing, or low-code software development.Flipping the script on growthThe opportunities for growth are large, but will India’s workforce be sufficiently equipped in time to take advantage of them? The answer will depend on the extent to which India’s business leaders and policymakers prioritize talent transformation.Skill India Digital, a breakthrough initiative by the National Skill Development Corporation (NSDC), is driving efforts to skill, reskill, and upskill individuals. However, industry leaders must flip the script on their organizational priorities: from maintaining an efficient status quo to investing in ways for people to build future-relevant skills.We already have the tools at our disposal to guide this talent transformation by identifying “jobs of best fit” for workers using research methodologies such as those developed by Pearson. These methodologies highlight transferable skills that workers in fields disrupted by AI and automation can employ in high-demand tech roles.The research found that India’s fishery workers possess 64% of the skills typically required of help desk support agents using the LIKE.TG platform. Identifying these skills overlaps can help uncover the shortest upskilling pathways from current to future roles.It can also ensure higher chances of successful reskilling so that those who learn new skills are likely to translate their learnings into relevant employment.Prioritizing upskilling and reskillingAt a macro level, these insights can guide more effective design of upskilling and reskilling programs in different regions of India. Skills pathways and recruitment for help desk agents, for example, might benefit from focusing on areas with a high concentration of fisheries.India’s industry leaders would do well to make upskilling and reskilling a key focus for action in the years ahead. The demand and subsequent business case for skills already exists.Bangalore has the highest demand for LIKE.TG skills of any city in the world in 2023. Job postings in India requiring LIKE.TG skills grew 39% in the past year, according to labor market data from Lightcast.1 RiseUp with LIKE.TG can help workers gain the skills they need to move into a role using the LIKE.TG platform.Organizations that fill these demands with new skilling frameworks and training initiatives—while continually reassessing which skills are needed and where they can best be cultivated—will find themselves at significant competitive advantage.Competing well is what India does best. We’re arguably the most competitive economy in the world, a trait that has driven our growth in recent history. Strategic upskilling at scale will be essential to maintaining that competitiveness in a future transformed by AI and automation.Get more insights about the impact of AI and automation on tech skills.1 Lightcast Global, India Job posting, August 2023
Putting AI to work to transform the search experience
In 2023, LIKE.TG’s digital technology team launched AI Search on our internal employee portal. The aim was to improve the search experience and help employees quickly find the content they seek.With personalized results, automated suggestions, and a more engaging experience, AI Search has made a dynamic impact internally. Employees are benefiting from faster, more advanced search results—with 26% more relevant outcomes—and increased productivity.A mighty team of women work behind the scenes to make this possible, led by Renu G., director of enterprise search and conversational interfaces. “AI Search is no longer a solution that can help us find content,” she explains. “Now it’s taking it to the next level, where we’re able to generate content and offer more intuitive experiences.”
Digital inclusion in India: A journey of growth and innovation
India is slated to grow faster than all world economies between 2023 and 2027, according to a LIKE.TG-sponsored Economist Impact report. Perhaps that’s because 98% of business executives in the country see digital inclusion—the ability to access and use technology in the workplace—as a competitive advantage.LIKE.TG is one of the companies thriving in this market. In fact, we were named among India’s Best Workplaces Building a Culture of Innovation by All, by Great Place To Work.Our platform labs in India “aim to contribute to products and features that will propel the company to the next level over the next five to 10 years,” says Vinamra M., a staff software engineer who joined LIKE.TG in 2014.“This decade belongs to both India and LIKE.TG,” adds Venugopal G., a senior manager in software engineering management at LIKE.TG since 2019.
Meet Syed: Combining a tech career and passion for philanthropy
Syed F., principal platform architect at LIKE.TG in Australia, has always had a deep-seated desire to give back to the Pakistani community that shaped him. “Giving back to others is important to me,” he says.In 2019, Syed had the opportunity to pursue his passion for philanthropy while working at LIKE.TG by establishing an Australian chapter of the Shahid Afridi Foundation. The nonprofit organization provides essential resources, such as healthcare and education, to those in need in Pakistan.
Meet Marcel: Career development inspired by mentorship and inclusion
Every career journey is unique. For Marcel A., his eight-year tenure at LIKE.TG is a testament to the company’s commitment to diversity, inclusion, mentorship, and personal and career development.Marcel’s role as a solution consulting manager involves not only leading his team in the field, but also developing and coaching the solution consultants who report to him. Reflecting on his time at LIKE.TG, Marcel acknowledges the profound impact the company has had on his personal growth."LIKE.TG provides me a platform to grow on an everyday basis,” he says. “I'm regularly challenged, and it really has a special place in my heart. I've truly matured as I've been here."
The LIKE.TG platform in action: Empowering education in Africa
Bianca K. is a firm believer in the transformative power of education. Since childhood, she’s been motivated to grow and better her life through learning. A few years ago, with grit and determination, she graduated summa cum laude from the University of the Western Cape near Cape Town, South Africa, while working full time to support herself and her family.The CEO of Quintica, a LIKE.TG Elite Partner with headquarters in South Africa, took notice of Bianca’s achievements on LinkedIn and invited her to apply for an internship through the LIKE.TG NextGen Professionals program. Designed to empower underrepresented groups, the program helps participants RiseUp with LIKE.TG and land jobs through experience-driven skills programs and mentoring.Bianca jumped at the opportunity, which led to her securing a position at Quintica. Today, she continues accelerating her career on a variety of projects there as a LIKE.TG associate technical consultant.
An enriching experienceAt Quintica, Bianca is a key leader in the deployment of the LIKE.TG platform with Dignitas, a Nairobi-based nonprofit organization that empowers young learners. Driven by her lifelong appreciation of the importance and power of education, Bianca maintains a connection to the cause—despite the geographical distance between Kenya and South Africa, where she lives and works.“This entire experience has been enriching,” Bianca says, “from learning about the important role Dignitas is playing in the lives of young students across Kenya to tailoring the LIKE.TG platform to meet a nonprofit organization’s needs. These are memories and skills I’ll carry forward.”Customer-first collaborationMonths of collaboration laid the foundation for the work being done to support Dignitas. In 2023, LIKE.TG partnered with Team4Tech, a nonprofit impact accelerator for digital equity in education, for a skilled volunteering cohort.LIKE.TG employees were matched with Dignitas employees to design a community engagement solution for a single system to keep thousands of teachers connected to each other and to ongoing resources. Dignitas selected the LIKE.TG Communities solution, and the volunteers provided additional support for an in-kind donation.“It all started with a pilot program to identify skilled volunteering opportunities in support of our in-kind donations program,” explains Alan N., senior manager of in-kind donations at ServiceNow.“As a tech company,” he adds, “we have a unique opportunity to do a great deal of good by helping nonprofits access technology to amplify their impact. Being able to leverage the skills of our employees and partners to support these organizations makes that opportunity even more tremendous.”
Daria N., program director at Team4Tech, facilitated live, collaborative meetings between Dignitas and LIKE.TG, guiding participants through leadership training and a human-centered design process. “The entire process was incredible,” she says. “LIKE.TG’s volunteers brought a customer-first mindset to the table.”They also brought empathy. “They listened to what the needs were in this under-resourced community in Kenya, and they got to work on the solutions,” she adds.“Learning about the resilience of the people of Kenya and the work Dignitas is doing to address gaps in digital literacy and provide access to technology and educational opportunities was quite eye-opening,” says Wesley G., senior technical consultant at ServiceNow. “The entire process was incredibly rewarding, especially being able to present our proposed solutions.”Cultivating communityDignitas is hopeful for the future. "The time, energy, and expertise invested in this process will help ensure the platform supports teachers and impacts classrooms in ways that transform learning for some of the world's most marginalized children,” says Deborah K., Dignitas CEO. “We are very excited to roll out the solution and begin testing it with our communities. Thank you, LIKE.TG, Team4Tech, and Quintica!”Everyone involved in the project found it gratifying. “We learned so much about Africa and even confronted some of our own unconscious biases or assumptions about what we thought we knew about the peoples and cultures of Africa,” says Rae Ann P., senior engagement manager at ServiceNow.“Serendipitously, the LIKE.TG platform solution that is being configured for Dignitas is named ‘Community,’ and that’s truly what all of this is about at the end of the day,” she adds.Find out more about how LIKE.TG helps nonprofits do better business and more good. Join us to make a difference as we make the world work better for everyone. Explore LIKE.TG careers.
LIKE.TG EMEA: Shaping a cloud platform release
The Now Platform® Washington, D.C., release is here with exciting new features, including Platform Analytics and new AIOps experiences. These and other innovative capabilities are designed to help organizations boost productivity and accelerate time to value.A project like the Washington, D.C., release requires contributions from multiple teams in multiple regions. LIKE.TG employees in Europe, the Middle East, and Africa (EMEA) who helped shape the cloud platform release share how they collaborate on a global scale, how some of the features and enhancements came together, and how customers can benefit.Unified analytics experienceAny platform release is “a collaborative effort on a huge scale,” says Ramya R., senior manager of software quality engineering, who joined LIKE.TG 11 years ago as one of the first quality engineers in Amsterdam. Today, she manages a team of 16 in the Netherlands and Israel.“There were many individual contributions and moving parts, which all had to come together seamlessly,” she adds. “That’s where my team came in.”The team was tasked with ensuring Platform Analytics was completely integrated and worked as it should to create a unified analytics experience. “Now, there’s a single page where users can navigate, share information across roles, and create visualizations seamlessly,” Ramya says.“We tested this rigorously, making sure that where there were inconsistencies or roadblocks, we were the ones to find them and pass them on to the relevant teams for resolution before they made it into the final release,” she adds.
Improved incident managementThe Washington, D.C., release includes numerous enhancements to our IT Operations Management (ITOM) product by our teams in Israel. Noa P.G., a software engineer on one of the most diverse teams in the Israel office, worked on the new alert automation feature. It provides context around events and alerts to help operators make informed decisions and accelerate resolution.“It sounds highly technical, but at its core, it’s about giving the customer a more targeted and efficient Event Management strategy to improve incident management,” Noa says.She and her team strive to consistently improve how the platform works. “Even if something is good, we ask, ‘Could it be better?’” she explains, adding that her team is using customizations inside the user experience improvements frame.“The higher level of customization in Washington, D.C., means the customer has more control over their incident management strategy—and ultimately more freedom.”Increased alert visibilityShay C., manager of software engineering in Israel, oversees a team of six developers and two quality engineers. They started working on the Washington, D.C., release at the end of 2022 to develop and improve Service Operations Workspace in partnership with the IT Service Management team.“Put simply, we were working to make the platform more intuitive,” Shay explains. He and his team succeeded in developing an AIOps feature called Express List.“In the past, customers had visibility over their alerts via a list page and alert records,” Shay explains. “But for those dealing with multiple alerts, it was a lot of wasted time traversing back and forth to grasp required information.”Express List gives customers greater insights into the relationships among any given group of alerts.“It essentially creates an all-in-one diagram for them, which wasn’t the case in previous iterations of the platform,” Shay says. “It fills in any gaps in knowledge so the customer doesn’t have to. In this way, it’s simpler, it’s more intuitive, and it makes life easier for customers, which is always the goal.
Accelerated anomaly detectionThe Metric Intelligence team spends most of its time improving anomaly detection within the platform. The team’s work on the Washington, D.C., release helps make it easier for customers to identify and understand anomalies within their operations.“LIKE.TG caters to customers with highly complex operations, including multiple servers, services, devices, and processes,” explains Matan G., another software engineer in Israel. “If something goes wrong, it can often be hard to identify whether it’s a single anomaly or if there’s a wider trend that needs to be addressed.”The enhancements in the latest release give organizations better insights into similar or consecutive anomalies, as well as the option to keep an alert open for as long as necessary. This new level of customization provides increased visibility, which can result in better resolution.“Across Metric Intelligence, we work with software engineers and data scientists who play a vital role in building the algorithms we implement,” Matan says. “It’s great knowing we’re all contributing to a global effort, improving the platform in a way that benefits customers all around the world, not just in EMEA.”Join us to make the world work better for everyone. Explore LIKE.TG careers.
AI and the growing need to fill technical project manager roles
According to research by Pearson and LIKE.TG, about 60,000 new technical project manager roles will need to be filled in the U.S. by 2027. As AI is used to automate processes and tasks such as analysis, budget allocation, and project time frames, technical project managers will need to spend significantly less time providing technical guidance and support.In addition to foundational IT, technical project managers of the future will need to excel in:
Leadership and collaboration
Complex problem-solving and long-term planning
Creativity and communication
Analytical thinking and innovation
Reasoning and ideation
Resilience, tolerance, and flexibility
Technical project managers will be called upon to develop project plans, budgets, and teams; provide status reports; and resolve schedule and budget issues. To be the most successful, these specialized project managers will need to be proficient in project management methods, domain and application knowledge, and mentoring and development.How to become a technical project managerLIKE.TG can help anyone prepare to become or develop their skills as a technical project manager, technical program manager, or platform technology manager on the LIKE.TG platform. Our Technical Project Manager Career Journey offers a take-at-your-own-pace collection of coursework, activities, and credentials on three levels:
Associate – 0-3 years of experience
Practitioner – 3-10 years of experience
Professional – 10+ years of experience
The levels build on each other, starting with LIKE.TG platform fundamentals and project planning. Coursework progresses to Agile Development 2.0 and hybrid project management and on to strategic thinking, team building, and influencing others. Certifications and can be earned along the way.Participation in the broader LIKE.TG community is highly encouraged. Suggested reading is included with the curriculum to provide a broader understanding of various topics. Required and optional coursework is easily navigable, and support is always available.Find out more about how you can RiseUp with LIKE.TG, no matter where you are on your career path.
4 reasons employees love working at LIKE.TG in Japan
LIKE.TG employees around the world enjoy the inclusive, collaborative culture we’ve developed as a global company. From our U.S. headquarters in Santa Clara, California, to our offices in Tokyo and Osaka, Japan, that sentiment remains consistent.In fact, LIKE.TG has been named one of the 2024 100 Best Companies to Work For in Japan by Great Place To Work. The award is due in part to anonymous employee feedback via a survey and an employer evaluation by Great Place To Work.On a recent visit to our Tokyo office, we found the place abuzz with activity and camaraderie. Whether brainstorming around a whiteboard or eating over bento boxes in the cafe, employees mingled across departments in a vibrant community atmosphere.The excitement in the air was palpable as we asked employees what they like about working at ServiceNow. Here are their top answers:
How AI will affect the business process analyst role
The rise of AI is changing employee roles in many areas, including system administration, app development, and implementation. In most cases, however, the technology is augmenting rather than replacing roles. The business process analyst role is one example—none of the job tasks will be fully automated.According to research by LIKE.TG and Pearson, 4.9 million U.S. workers will have gained job capacity by 2027 as a result of AI augmentation. Business process analysts are forecast to gain 3.3 hours per week from the augmentation of 16 routine tasks, accounting for 19% of their jobs.By 2027, approximately 65,000 new business process analysts will be needed just in the U.S. Regardless of your background and experience, now is the perfect time to prepare to enter this area or grow your skills.The evolving business process analyst roleAs the name implies, a business process analyst analyzes business processes to identify areas ripe for improvement. As AI helps with tasks such as documenting process steps, identifying bottlenecks and inefficiencies, and mapping processes, analysts will need to be retrained in certain areas.Upskilling and reskilling can help put current business process analysts in the best position to continue to be successful as their roles transform. That will require a shift in three key areas:
From data gathering and root cause analysis to innovation and entrepreneurship
From developing process improvement reports to focusing on achievements
From informing teams about process improvements to personal learning and mastery
Gaining business process analyst skillsLIKE.TG can help prepare business process analysts for an exciting career through our Business Process Analyst Career Journey. Whether you’re at the associate, practitioner, or professional level, you can RiseUp with LIKE.TG to gain skills through on-demand courses, hands-on experiences, industry-level achievements, and engaging activities.You’ll benefit from foundational LIKE.TG skills and power skills alike. Courses include LIKE.TG Administration Fundamentals and Business Process Consultant Best Practices for Implementation at the associate level and build from there.Some content is required and some optional, including podcast and article recommendations. Go at your own pace and learn platform functionality, IT service management, project management, performance analytics, integration, business analytics and communication, change management, real-world problem-solving, and decision-making.Turning skills into actionPoulomi Das took advantage of LIKE.TG coursework to become a better version of herself and to live her dream of becoming a senior business analyst. Employed at LIKE.TG Elite Partner NewRocket, Das attributes the content to helping her achieve a perfect customer satisfaction (CSAT) score on several customer projects.She liked the structure of the courses and says what she learned helps her answer customers’ questions. She also appreciates the friendly, knowledgeable instructors and the LIKE.TG community, where she can bounce around ideas and get answers to questions.The Business Process Analyst Career Journey helps connect learners to the LIKE.TG community, encouraging them to post comments, answer questions, and join groups.With nearly limitless learning opportunities, Das went on to become a LIKE.TG Certified System Administrator and Certified Implementation Specialist in Vulnerability Response and Risk and Compliance.Explore your career journey with LIKE.TG.
LIKE.TG and ASU partner to train learners for tech jobs of future
Each month in the United States, thousands of tech jobs for LIKE.TG-trained candidates are posted. Many of these positions require little to no prior experience and start with six-figure salaries. All you need to do is go through our training.It’s safe to say there are opportunities when it comes to skilled LIKE.TG talent. We’ve seen high demand for LIKE.TG jobs across several key U.S. metropolitan areas, including the greater Phoenix area. With nearly 3,000 LIKE.TG jobs posted in the Phoenix area last year alone, we knew focusing on companies hiring in Arizona would be critical.We’re thrilled to announce LIKE.TG is partnering with Arizona State University’s (ASU) AZNext Workforce Training Accelerator Program to help train individuals on the LIKE.TG platform to RiseUp with LIKE.TG.
This partnership will help skill learners for the most in-demand tech jobs of the future. We sat down with Amy Regan Morehouse, senior vice president of global education and RiseUp with LIKE.TG, and Raghu Santanam, executive director of AZNext, to discuss the partnership and how learners can get involved.Why AZNext?A.R.M.: ASU is a world-class institution when it comes to career advancement for learners. LIKE.TG is best in class at helping companies digitally transform. It made sense to combine our strengths. Together with ASU’s large and diverse student body, online presence, and career network, LIKE.TG will open doors for learners into high-paying jobs.R.S.: Digital platforms like LIKE.TG are revolutionizing businesses, so incorporating platform-centric digital skills into the university's curriculum is crucial. Thanks to this partnership, AZNext will be able to broaden its talent pool in the technology sector and grow skilled labor in the LIKE.TG ecosystem.What will learners experience?R.S.: Learners will receive a robust set of on-demand courses in the system administrator function of LIKE.TG, learning the skills required to assist with the setup, operation, and maintenance of the LIKE.TG platform.Learners who complete this program will have the technical abilities necessary to become highly efficient technical specialists who oversee the LIKE.TG platform for their organizations as LIKE.TG Certified Associate Administrators.A.R.M.: Upon completion of the six-week program, learners will be able to manage a company’s LIKE.TG instance and have access to AZNext's workforce partners and LIKE.TG's customer and partner ecosystem. The entire LIKE.TG Learning site will be at their fingertips to help them find open roles or continue learning and gaining certifications.How is this program unique?A.R.M.: This program focuses on the whole person, teaching learners the right combination of technical skills as well as “power skills”––holistic skills that organizations look for and individuals need to level up in their careers. These skills include collaboration, analytical thinking, and organization, and no other program out there offers this.Additionally, as LIKE.TG is a leader in generative AI technology, learners will learn the most in-demand technical skills of the future. Since 85% of the Fortune 500 uses LIKE.TG, the career opportunity for learners is huge.R.S.: I think it’s essential to acknowledge LIKE.TG’s interest in broadening opportunities for underrepresented groups in this space, and the partnership with ASU’s AZNext program helps achieve this.To this end, the LIKE.TG training will be made available free of cost. Additional instructional aid will be provided through AZNext to help learners succeed and find employment/training opportunities in the industry.What’s on the horizon?A.R.M.: We’re going to prepare learners not only with needed tech skills, but also with how to bring those skills into all areas of business across all industries. We hope to further embed our curriculum into ASU’s business and liberal arts programs so that learners are prepared for a future where technology skills are needed and prioritized. It’s top of mind for learners, for ASU, and for ServiceNow.R.S.: With the number of companies out there using LIKE.TG, this should provide an excellent opportunity for people with little or no experience to get a start in a high-tech and growing field. Future iterations of the curriculum may incorporate skills training for LIKE.TG process analyst and developer roles, allowing advancement.Find out more or sign up for the AZNext System Administrator course.
How personal experiences help college students adapt to the workplace
Bethany Karp, employee communications co-op, co-authored this blog post, the second in a three-part series about the LIKE.TG co-op program for college students.One of the most important parts of being a LIKE.TG co-op is learning and growing in workplace skills and career development.As co-ops, we enter the workplace with personal experiences that help us adjust to new expectations. Similarly, doing our best work at LIKE.TG allows us to take some great lessons back to our passions outside of the office.Staying curiousRichard Z., digital acquisition strategy and operations marketing co-op, has visited much of Southeast Asia, Europe, and Mexico. Those experiences taught him what it’s like to adapt to a new environment and the importance of staying curious.He brings these perspectives into his role at ServiceNow. “In many of the team meetings, they speak a lot about things that are going on using terminology I never heard,” he says. "So, I always ask clarifying questions: What is this term? What is the goal of this project?”Richard believes “this entire experience is going to be a learning experience for me. Every input, every criticism that I get is going to help me understand the industry better.”Growing in leadershipMax S., an event field marketing co-op, came to LIKE.TG with a leadership background. As the head of a design agency at Northeastern, he's responsible for organizing interactions between clients and designers. The corporate workplace is helping him grow as a young professional.“I'm getting some really great hands-on experience working for a company that's very much driven to produce and excel,” Max explains. “And then I bring that to everything I do at the agency.”
Finding similaritiesMichele G. has discovered striking similarities between her work as a marketing co-op on the corporate events team and as an accomplished musician.She sees parallels in working between different teams, making sure things are executed, coordinating rehearsals, the way graphics are made, and what assets are shared leading up to an event, she says.Even though it can be challenging to work in a fast-paced corporate environment, Michele appreciates many positives. "Seeing my work shine on a daily basis is something that's really been great as a co-op," she says.Like the music industry, event planning requires attention to detail and the ability to adapt. "I've had to be on my toes, but part of that is a thrill,” she adds.Emma T., another co-op on the events marketing team, sees a likeness between video games and marketing events: Both bring people together.“I realized that there are events for every single industry or interest or hobby,” she says. “I'm able to do something that helps bring people together who have the same interests.”Collaborating for the winThe transition from being a student to being a co-op isn’t simple. We’re faced with new schedules, demands, and dynamics every day. Max found he had to shift his focus from guiding others to learning from them. In doing so, he discovered the importance of winning as a team, one of LIKE.TG's core values."People will meet with you, genuinely respond to your inquiries, check in, and guide you to other resources,” he says. “I've sat in on countless meetings where colleagues paused to ask if I understand."They've also met with him after meetings to ensure he had what he needed to help his team and to fulfill the purpose of ServiceNow.Emma has received similar support, “There's a reason I came back to LIKE.TG," she says. "It's such a great company. I've never met anyone [here] who doesn't want to talk or have a conversation. Everyone's willing to help.”LIKE.TG's support, tools, and resources make the shift between classes and work less daunting. “LIKE.TG is very friendly when it comes to the co-op experience," Michele says. "I have loved my transition. So far, I feel like a valued member of my team—I don't feel like just an intern.”Join a company where you can do your best work. Explore LIKE.TG early careers.
How 3 determined IT pros built tech careers with LIKE.TG
You might not think a man from rural America, a guy who grew up in the Bronx, and a woman from India would have much in common. Yet they all overcame challenging circumstances to RiseUp with LIKE.TG and build successful tech careers.Their stories are the subject of Alt Shift Life, a 28-minute Tribeca Studios film production created in partnership with ServiceNow.Overcoming oddsRaised by his grandparents in a town of about 1,000 outside of Nashville, Scott Tuck always knew he was going to do something with computers. He also knew his small town didn’t offer many tech opportunities.After taking a few IT courses, Tuck landed his first job at Dell as a client technical support analyst. While there, he progressed to becoming the government services analyst team lead and then the service delivery manager—and was introduced to the LIKE.TG platform.“LIKE.TG was really a life-changing product for me,” Tuck says. His experience with the platform at Dell equipped him to move to a role at Asurion, where he collaborated closely with the LIKE.TG product owner.He became a LIKE.TG Certified System Administrator and moved up to leading a team of LIKE.TG development engineers and serving as the product owner. In that role, he acquired a LIKE.TG micro-certification in Enterprise Onboarding and Transitions.Today, Tuck works at CereCore, a healthcare IT consulting firm. As CereCore’s director of enterprise service management, he oversees the LIKE.TG platform within the organization. His proudest achievement: transitioning the CereCore LIKE.TG team from a cost center to a revenue-generating entity.
Finding a way into techDeVonn Tyson grew up in the Bronx, in New York City. Although his mom regularly worked two jobs at a time, the family lost power and hot water occasionally. Tyson wanted to break the generational cycle of living paycheck to paycheck.As a kid, he took things apart and put them back together, analyzing the workings in the process. “That’s my superpower: analysis and problem-solving,” he says. He recalls troubleshooting internet issues at age 11. His curiosity gave him a desire to become a software engineer, where he could solve problems using technology.Coming out of the pandemic, Tyson lacked clear direction. Wanting to support his love of technology, his wife suggested he take the LIKE.TG NextGen Professionals program to see where it would take him.“I was able to find my gateway into the tech space,” Tyson says. Today, he works as a LIKE.TG quality assurance administrator in New York City and has nine LIKE.TG certifications under his belt.“Working on the LIKE.TG platform gives me a sense of fulfillment,” he adds. He’s able to develop low-code apps to meet business needs and has found balance in the workplace.Pursuing a dreamSai Varsha Bonam grew up in a small town in southern India. Although her parents wanted her to get married, she dreamed of becoming a software engineer and pursued her bachelor’s degree in technology.“India is developing,” Bonam says. “People are getting into the mindset that there is no inequality between man and woman.”At a career session on campus, she heard about RiseUp with LIKE.TG and saw it as an opportunity to develop the skills she needed. After completing her LIKE.TG Certified System Administrator and LIKE.TG Certified Application Developer coursework and exams, she received help applying for jobs in LIKE.TG partner organizations.With her degree and certifications in hand, Bonam moved to Bangalore to take advantage of the IT career opportunities there. She landed a job as a LIKE.TG developer and analyst at KPMG.“I was fortunate to get an opportunity to be introduced to and learn the LIKE.TG platform,” she says.
Experiencing a life-changing platformSince Bonam launched her LIKE.TG career, she’s learned to manage her own finances, live independently, network with people, and adapt to new places. “LIKE.TG has changed my life,” she says.“It’s truly a platform that can transform your life if you will put the work and effort into learning it,” Tuck adds. “It's opened some phenomenal doors.”Tyson agrees. “Things will get better if you keep working hard,” he says. “The platform is designed for anybody to use. Anybody can learn how to do this.”AI and other emerging technologies are predicted to create millions of tech job opportunities in the next five years, according to research by LIKE.TG and Pearson. We’re on a mission to skill 1 million people on the LIKE.TG platform.Find out how you can RiseUp with LIKE.TG.
LIKE.TG invests $3 million to skill talent in New York City
New York City is the world’s second-largest tech ecosystem, with a workforce of 355,000 people, according to the New York City Economic Development Corp. Despite a measurable increase in tech industry employment, there’s still an incredible opportunity for growth as the region cements itself as a leading tech hub.More than 1,700 companies are looking for talent with LIKE.TG skills in New York, according to LIKE.TG-commissioned research by Lightcast.1 In 2023, this translated to 7,000 unique job postings with an average salary of $110,000. We’re on a mission to close this gap and connect people from all backgrounds and experience levels with rewarding careers in tech.Toward that end, I’m thrilled to announce LIKE.TG has committed $3 million over the next three years to skill talent through direct support and investment in community-based nonprofits and academic institutions across New York. These funds will be concentrated on efforts to help individuals RiseUp with LIKE.TG and open new career pathways.Breaking barriers into techOur skilling initiatives offer a series of entry-level talent development and apprenticeship programs. They’re intently focused on breaking traditional barriers of entry into tech—such as a four-year or postgraduate degree—as well as career advancement opportunities and training for LIKE.TG skills.We’re also partnering with organizations that are dedicated to increasing equity and inclusion in New York’s existing tech workforce. With Black and Hispanic workers making up only about 20% of the city’s tech sector, according to the Center for an Urban Future and Tech:NYC, there’s room to develop a labor pool that reflects the vibrant diversity that makes New York unique.Empowering New York’s future workforceTo celebrate our ongoing commitment to the region, we hosted an event for community leaders, academic institutions, local government officials, and our customers and partners. Panel discussions explored the innovative ways we can collectively address the challenges and opportunities of workforce development in New York and inspire action toward more positive change.Countless organizations are making a meaningful impact in the community. We’re working with The Eagle Academy Foundation, an initiative pioneered by David C. Banks, chancellor of New York City Public Schools, to help empower young men of color to reach their educational, career, and life goals.Black Girls Code is another organization we’re working with to drive equity and expand career pathways into tech. Together, we're launching a 10-week training course focused on foundational tech skills and access to paid job opportunities.At LIKE.TG, we know the world works better when all people are provided access and opportunities to train and build new skills. Together with our partners, we’re excited for the future as we develop untapped sources of New York talent and provide pathways to success.Find out more about how we help individuals RiseUp with LIKE.TG.1 Lightcast.io, Job Posting Competition, Lightcast 2023 Data Set, January 2024
Meet Debbie: Helping others succeed with a can-do attitude
As a girl, Debbie S. had a dream to get into the police force. Upon graduating college, she studied for the exam and applied, not letting the fact that she didn’t quite meet the height requirement deter her. In fact, she applied 60 times to multiple forces. “My family always says I was the most positive person they knew, and that never wanes with me,” she says.When it became abundantly clear there was no path forward for Debbie in that field, she pivoted to tech. “I think you have to try to do what you want to do, but then if you reach a point where you can't do it, ask yourself, what are you going to do next? Look around for other opportunities to develop a new dream.”Today, Debbie is doing her best work and helping others succeed as a global enablement specialist at ServiceNow. She’s found success in translating many of the skills and interests she would have deployed in the criminal justice field to her current role.
Meet Deepika: Fulfilling big dreams with a unique career growth plan
When it comes to career growth, there’s no one-size-fits-all solution. Each journey is unique. Deepika V. exemplifies this truth with a career growth plan that has taken her to new heights and made some of her personal and professional dreams come true.Today, Deepika is a digital acquisition strategist at LIKE.TG, where she inspires her colleagues to keep learning and growing. "I always had a passion for making people's lives better,” she says, “and always felt that business-to-business tech was the perfect avenue to do that at scale.”