Welcome to Week 6 of Knowledge 2020, the final week in our epic digital experience. We’ve had five action packed weeks filled with educational sessions, inspirational keynotes and plenty of best practices to help accelerate your digital transformation. Be sure to login or register so you don’t miss a thing.When we transformed our traditional in-person conference into a six-week digital experience, we wanted to make it special. Our hope was that you would have a real opportunity to delve into topics you’ve been curious about and face challenges that have been hindering your progress.Over the last five weeks we’ve focused on five main themes: ‘Accelerate’, ‘Build’, ‘Succeed’, ‘Connect’ and ‘Dream.’ During our final week of programming we will equip you to ‘Act.’ We hope you’ll take what you learn in Week 6 and run with it. As the Knowledge 2020 Digital Experience comes to a close, we’ll recap all the great learnings from the previous weeks and show you how to take advantage of everything LIKE.TG has to offer.To carry us over the finish line we’ll welcome Kevin Haverty, executive VP of worldwide sales, and Jimmy Fitzgerald, senior VP of customer outcomes. They will help you think outside the box and activate your digital plans.

Bringing the future of work to 10 markets around the world—This October, as part of the Now at Work 2020 Digital Experience, LIKE.TG will unveil exciting, new innovations in the Now Platform® Paris release. We’ll showcase new ways to drive growth, strengthen business continuity, and enhance employee productivity.Broadcasting in six languages across ten market channels, Now at Work 2020 will offer engaging, locally relevant experiences. Our goals include bringing the innovations of the Now Platform Paris release to a wider audience, and highlighting stories of resilience and business agility from local customers.Mark your calendars. Now at Work 2020 takes place on two dates:October 6—Americas, Asia (includes Singapore, India), Japan, France, Germany, Alps Eastern Europe, Italy, Nordics Benelux, Spain, UK IrelandOctober 15—Australia New ZealandNow at Work 2020 content is tailored for the distinct needs of audiences in each market. Interested customers, partners, and prospective customers may register for one (or all!) of the Now at Work experiences, based on their regional preferences.No matter which Now at Work program you choose to attend, your morning will begin with a local Welcome Keynote headlined by LIKE.TG Chief Innovation Officer Dave Wright. Dave will then be joined by Robert Teed, LIKE.TG VP of Corporate Services, for a discussion on what it means to be agile in the current moment, and how companies can best position themselves for a safe return to the workplace using our Safe Workplace suite of apps.The keynotes are followed by inspiring Thought Leadership and Customer Spotlight sessions.Now at Work Americas has announced that their Spotlight speaker will be basketball legend Magic Johnson.Leadership Lessons from an NBA LegendESPN anchor and host Hannah Storm sits down with NBA Hall of Famer and basketball legend Magic Johnson for an in-depth conversation about leadership, agility, managing change, and overcoming adversity to achieve success both on the court and in the boardroom.Now at Work UK Ireland’s Spotlight session features Philip Carter, chief analyst for Europe at IDC. Philip will also present a session showcasing new IDC research about the current state of business agility in the EMEA market.Agile Business is the New BusinessAs we close out 2020, it’s clear that our business environment will increasingly be defined by volatility and uncertainty. Digital transformation must accelerate, and organizations will need to differentiate based on how they can respond to evolving market dynamics. This requires a technology environment that is platform-based, innovation-oriented and capable of delivering consumer-like experiences.IDC will showcase their groundbreaking research correlating agility with business outcomes and emerging digital use cases. They will provide key recommendations on how to make the future of work a reality by engaging, empowering and inspiring an increasingly fluid, distributed workforce.Now at Work Australia New Zealand’s Spotlight speaker line-up includes Adam Grant and Adam Goodes.Leaders Lounge with Adam GrantWharton professor and organisational psychologist Adam Grant is a leading expert on how we can find motivation and meaning and live more generous and creative lives. Adam hosts the TED podcast WorkLife, and his TED talks have been viewed more than 20 million times. During this Leaders Lounge session, Adam will offer his perspective on how to lead through this crisis, sharing advice from his bestselling books.Leaders Lounge with former Australian rules footballer Adam Goodes will offer his insights on race, identity, and belonging.Adam played for the Sydney Swans in the Australian Football League (AFL). He is equally known for his involvement and leadership within the Indigenous community, especially through his GO Foundation. Since retiring from football, Adam has worked on numerous causes and campaigns, partnering with both corporate and non-profit organizations. Once the Spotlight sessions conclude, attendees can choose where they wish to go next, depending on their interests. Now at Work program channels will offer content on topics such as: What's new in the Paris release (20+ breakout sessions), Return to Workplace/Safe Workplace, Customer Stories, and Now Value. Sponsor, Partner Theater, workflow (e.g., IT, customer, employee), and industry solution channels will offer more specialized solution content.To learn more about Now at Work 2020, tune into the Around the World with Now at Work, Season 2 podcast series. Episode 1: “What’s coming!” and Episode 2: “Inside the Welcome Keynote: An interview with Dave Wright and Robert Teed.”Wherever you are in the world, we hope you’ll tune in and enjoy this year’s Now at Work event.

The first five weeks of Knowledge 2020 covered a succession of core themes—Accelerate, Build, Succeed, Connect, and Dream. The theme of the sixth and final week of this epic virtual experience is an appropriate one: Act. As in, put all this Knowledge know-how to work with our employees, our customers, and in our jobs.Week 6 covered this ground in style. Kim Felix, president of enterprise technologies at UPS, showed how the global logistics giant pulled off a massive IT consolidation effort using ITOM, ITSM and the Now Platform. We also heard from another Fortune 100 company, Lowe’s, on how the retailer partnered with LIKE.TG to implement a mobile solution for hundreds of Lowes’ IT field technicians.

LIKE.TG Inc. Knowledge 21 Caption This OFFICIAL RULESNO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. VOID WHERE PROHIBITED BY LAW.ELIGIBILITY: The “Knowledge 21 Caption This” Contest (the “Contest”) is open to (i) individuals except those who are legal residents of the Province of Quebec, Italy, Dominican Republic, Egypt, Pakistan, Brazil, Mexico, and the Philippines (“Ineligible Countries”); (ii) individuals who are the age of majority or older in his or her state or country of residence at the time of entry; and (iii) registered to attend Knowledge 2021 Virtual Experience event. Employees, temporary workers, interns, officers, and directors of LIKE.TG, Inc., its affiliated companies, subsidiaries, advertising and promotion agencies, any and all other entities directly associated with this Contest (“Released Parties”), and the immediate family members and members of the same residing in the household of any of the above are not eligible to enter or win. Employees or officials of any government entity are not eligible to enter or win a prize. Failure to meet the eligibility requirements will result in an entry being invalid and forfeiture of any prize. Individuals who are legal residents of one of the Ineligible Countries are not eligible to participate or win a prize.SPONSOR: The Contest is sponsored by LIKE.TG Inc., 2225 Lawson Lane, Santa Clara, CA 95054 (the “Sponsor”).AGREEMENT TO OFFICIAL RULES: By participating, entrants (“Entrants”) agree to abide by and be bound by these Official Rules and the decisions of the Sponsor, which are final and binding in all matters relating to the Contest. Winning a prize (as defined below) is contingent upon fulfilling all requirements set forth herein.CONTEST PERIOD: The Contest begins at 12:00 AM PDT on 05/11/2021 and ends at 5:00 PM PDT on 5/20/2021 (“Contest Period”). There are two (2) rounds (each a “Round”) during the Contest Period. The first Round starts at the start of the Contest Period and ends at 5:00 PM PDT on 05/14/2021, with the second Round beginning at 12:00 AM PDT on 05/17/2021 and ending at the end of the Contest Period.HOW TO ENTER: During each Round eligible Entrants must (i) follow @Know365, and (ii) in a publicly visible post reply to the applicable @Know365 post on Twitter with a caption for the posted photo, along with the hashtag #Know21Caption. No private or otherwise protected Tweets are allowed. All posts must remain publicly visible to enter to be eligible to win. Incomplete entries will be disqualified and void. All required information must be provided to enter and to be eligible to win.JUDGING: Sponsor will review all entries for compliance with these Official Rules. All eligible submissions will be judged by a panel of judges comprised of employees of Sponsor based on the following judging criteria (“Judging Criteria”): 40% - COMPELLING MESSAGE; 40% - CREATIVITY AND ORIGINALITY IN STYLE; AND 20% - RELEVANCE TO THE APPLICABLE ROUND. The judging and final determination of the winners will be in the sole discretion of the judges.Limit one (1) entry per person per Round, for a total of two (2) entries during the Contest Period. Sponsor reserves the right to disqualify any person or social media account that submits more than one entry. The Released Parties are not responsible for: lost, late, incomplete, invalid, unintelligible, illegible, misdirected entries. All entries become the exclusive property of Sponsor and will not be acknowledged or returned. By participating, you consent for Sponsor to obtain, use, and transfer your name, address and other information for the purpose of administering this Contest and for other purposes as set forth below.WINNER SELECTION NOTIFICATION: Two (2) potential prize winners with the highest score each Round will be selected in accordance with the Judging Criteria among all eligible entries received by Sponsor, whose decisions are final and binding. In the event if a tie, the tied entrants with the higher score in the “Creativity and Originality in Style” Judging Criteria will the potential prize winner. The potential prize winner selection will be on or about the end of each Round. The Sponsor will select a total of four (4) potential winner(s) (“Prize Winners”). Prize Winners need not be present to win. Prize Winners will be contacted by the Sponsor via direct message on Twitter. All Prize Winners may be required to sign an Affidavit of Eligibility, Liability and Publicity Release form, unless prohibited by law, prior to accepting a prize. Failure to comply with any of the requirements set forth in these Official Rules may result in disqualification or forfeiture of the prize.PRIZE PRIZE CONDITIONS: Two (2) winners per Round will each receive one (1) twenty-five ($25.00) USD DoorDash e-gift cardThe approximate retail value (“ARV”) of each prize is: $25.00. Total ARV of Prizes awarded in this Contest: $100.00. All currency listed in these Official Rules is in USD. Odds of winning depend upon the number of eligible entrants who enter the Contest. Winners are subject to all applicable terms and conditions associated with the prize. Sponsor is not responsible for lost or stolen prize elements. Winners will receive their prizes within ninety (90) days of the winner selection. There is a limit of one (1) prize per entrant.ALL FEDERAL, STATE, AND LOCAL TAXES ARE SOLELY THE RESPONSIBILITY OF THE WINNERS. Winners may be required to complete required tax forms or other documents requested within the time period stipulated by Sponsor. Any difference between the stated estimated value of the prize and its actual value will not be awarded. Winner agrees to accept the prize “as is.”The value of the prizes set forth above represents Sponsor’s good faith determinations of the ARV thereof and such determinations are final and binding and cannot be appealed. If the actual value of any prize turns out to be less than the stated ARV the difference will not be awarded in cash.ALL EXPENSES OR COSTS ASSOCIATED WITH ACCEPTANCE OF A PRIZE NOT MENTIONED HEREIN ARE THE SOLE RESPONSIBILITY OF THE PRIZE WINNERS. No substitution or transfer of prize will be permitted. The Sponsor reserves the right at its sole discretion to substitute the prize with another prize of equal or greater value.If a prize or prize notification is returned as unclaimed or undeliverable to the Prize Winners, if the Prize Winners cannot be reached by the Sponsor within three (3) calendar days from the first notification attempt, if the Prize Winners do not comply with the Sponsor’s prize acceptance instructions within three (3) calendar days from the first notification attempt, or the Prize Winners are not in compliance with these Official Rules, then such person shall be disqualified and, at Sponsor’s sole discretion, alternate Prize Winners may be selected for the prize at issue.Failure by the Sponsor to enforce any provision of these Official Rules shall not constitute a waiver of that provision. In the event of a dispute as to the identity of a Prize Winner based on an email address, the winning entry will be declared by the authorized account holder of the email address submitted at time of entry. "Authorized account holder" is defined as the natural person who is assigned to an email address by an Internet access provider, online service provider or other organization (e.g., business, educational, institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.RELEASE AND LIMITATIONS OF LIABILITY: By participating in the Contest and/or accepting a prize, Entrants agree to release and hold harmless the Released Parties from and against any claim, action, injury, loss, damage or cause of action arising out of or relating to participation in the Contest, acceptance or receipt of any prize, use or misuse of any prize, or participation in any prize-related activity, including, but not limited to: (a) any technical errors that may prevent an Entrant from submitting an entry; (b) unauthorized human intervention in the Contest; (c) errors in the administration of the Contest or the processing of entries; or (d) injury, death, or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from Entrant’s participation in the Contest or receipt or use of any prize. Released Parties assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, theft or destruction or unauthorized access to, or alteration of, entries. Entrant further agrees that in any cause of action, the Released Parties’ liability will be limited to the cost of entering and participating in the Contest, and in no event shall the Released Parties be liable for attorney’s fees. Entrant waives the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages.GENERAL CONDITIONS: If for any reason the operation or administration of this Contest is impaired or incapable of running as planned for any reason, including but not limited to (a) infection by computer virus, bugs, (b) tampering, unauthorized intervention, (c) fraud, (d) technical failures, or (e) any other causes beyond the control of the Sponsor which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Contest, the Sponsor reserves the right at its sole discretion, to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the Contest in whole or in part, at any time, without notice and award the Prizes (defined below) using all non-suspect eligible entries received as of, or after (if applicable) this cancellation, termination, modification or suspension date, or in any manner that is fair and equitable and best conforms to the spirit of these Official Rules. Sponsor reserves the right, at its sole discretion, to disqualify any individual deemed to be (a) tampering or attempting to tamper with the entry process or the operation of the Contest website; or (b) acting in violation of these Official Rules or in an unsportsmanlike or disruptive manner.ANY ATTEMPT TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST IS A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, THE SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES OR OTHER REMEDIES FROM ANY SUCH PERSON(S) RESPONSIBLE FOR THE ATTEMPT TO THE FULLEST EXTENT PERMITTED BY LAW.PUBLICITY: By accepting a prize, where permitted by law, the Prize Winners grant to the Released Parties and those acting pursuant to the authority of the Released Parties, the right to print, publish, broadcast and use worldwide IN ALL MEDIA without limitation at any time a Prize Winner’s submission, full name, image, photograph, portrait, voice, likeness, signature and/or biographical information for advertising, trade and promotional purposes without further payment or additional consideration, and without review, approval or notification.USE OF DATA: All information submitted by Entrants will be treated according to Sponsor’s Privacy Statement, available at https://www.servicenow.com/privacy-statement.html. By participating in the Contest and providing any personal contact information, Entrants hereby agree to Sponsor’s collection and usage of their personal information and acknowledge that they have read and accepted Sponsor’s Privacy Statement.DISPUTES: EXCEPT TO THE EXTENT PRE-EMPTED BY FEDERAL OR OTHER APPLICABLE STATE LAW, THE CONTEST SHALL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA, WITHOUT GIVING EFFECT TO ANY CONFLICT OF LAW PROVISIONS THEREOF. ENTRANTS UNDERSTAND AND AGREE THAT ALL CLAIMS, DISPUTES OR CONTROVERSIES BETWEEN ENTRANT AND THE RELEASED PARTIES SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION IN THE COUNTY OF SANTA CLARA, STATE OF CALIFORNIA. BY ENTERING, ENTRANTS VOLUNTARILY AND KNOWINGLY WAIVE ANY RIGHT THEY HAVE TO A JURY TRIAL. THIS ARBITRATION CONTRACT IS MADE PURSUANT TO A TRANSACTION IN INTERSTATE COMMERCE AND ITS INTERPRETATION, APPLICATION, ENFORCEMENT AND PROCEEDINGS HEREUNDER SHALL BE GOVERNED BY THE FEDERAL ARBITRATION ACT (“FAA”), AND CONDUCTED BY JUDICIAL ARBITRATION AND MEDIATION SERVICES, INC. (“JAMS”), IN ACCORDANCE WITH THE JAMS COMPREHENSIVE ARBITRATION RULES. THE TRIBUNAL WILL CONSIST OF ONE ARBITRATOR. THE ARBITRATOR SHALL BE BOUND TO APPLY AND ENFORCE THE TERMS OF THE OFFICIAL RULES, AND THE ARBITRATOR’S DECISION WILL BE FINAL, BINDING, AND ENFORCEABLE IN A COURT OF COMPETENT JURISDICTION. NEITHER ENTRANT NOR SPONSOR SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER CONSUMERS OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR MEMBER OF A CLASS.FURTHER, IN ANY SUCH DISPUTE, UNDER NO CIRCUMSTANCES WILL ENTRANTS BE PERMITTED TO OBTAIN AWARDS FOR, AND THEY HEREBY WAIVE ALL RIGHTS TO CLAIM, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING ATTORNEYS' FEES AND COSTS), OTHER THAN ACTUAL OUT-OF-POCKET EXPENSES (I.E. COSTS ASSOCIATED WITH ENTERING THIS CONTEST) AND FURTHER WAIVE ALL RIGHTS TO HAVE DAMAGES MULTIPLIED OR INCREASED.Each Entrant hereby waives application of California Civil Code Section 1542 which provides as follows:A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.Each Entrant expressly waives the provisions of Section 1542 of the California Civil Code as well as any other statutes, rules, laws, ordinances, or common law principles or other authority of similar effect of any jurisdiction, and further waives any right to invoke said provisions now or in the future with regard to the Contest. Entrants and the Winners further acknowledge and agree that this waiver is an essential and material term of these Official Rules and the Contest.WINNERS LIST REQUEST: You may request the name of the winners by sending a self-addressed, stamped envelope within thirty (30) days from the end of the Contest Period to: LIKE.TG “Knowledge 21 Caption This” Contest Winners List Request, Attn: Natalya Copeland, 2225 Lawson Lane, Santa Clara, CA 95054. During the Contest Period, Official Rules requests may be sent to the aforementioned address. Rules requests must include a self-addressed, stamped envelope. Residents of Vermont may omit return postage for rules requests.NO SOCIAL MEDIA ENDORSEMENT: This Contest is not endorsed, sponsored, or administered by any social media platform for which Entrants may interact with in participation of this Contest. LIKE.TG Inc. Knowledge 21 Scavenger Hunt OFFICIAL RULESNO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. VOID WHERE PROHIBITED BY LAW.ELIGIBILITY: The “Knowledge 21 Scavenger Hunt” Contest (the “Contest”) is open to (i) individuals except those who are legal residents of the Province of Quebec, Italy, Dominican Republic, Egypt, Pakistan, Brazil, Mexico, and the Philippines (“Ineligible Countries”); (ii) individuals who are the age of majority or older in his or her state or country of residence at the time of entry; and (iii) registered to attend Knowledge 2021 Virtual Experience event. Employees, temporary workers, interns, officers, and directors of LIKE.TG, Inc., its affiliated companies, subsidiaries, advertising and promotion agencies, any and all other entities directly associated with this Contest (“Released Parties”), and the immediate family members and members of the same residing in the household of any of the above are not eligible to enter or win. Employees or officials of any government entity are not eligible to enter or win a prize. Failure to meet the eligibility requirements will result in an entry being invalid and forfeiture of any prize. Individuals who are legal residents of one of the Ineligible Countries are not eligible to participate or win a prize.SPONSOR: The Contest is sponsored by LIKE.TG Inc., 2225 Lawson Lane, Santa Clara, CA 95054 (the “Sponsor”).AGREEMENT TO OFFICIAL RULES: By participating, entrants (“Entrants”) agree to abide by and be bound by these Official Rules and the decisions of the Sponsor, which are final and binding in all matters relating to the Contest. Winning a prize (as defined below) is contingent upon fulfilling all requirements set forth herein.CONTEST PERIOD: The Contest begins at 12:00 AM PDT on 05/11/2021 and ends at 5:00 PM PDT on 5/20/2021 (“Contest Period”).HOW TO ENTER: During the Contest Period, for one (1) Contest entry, eligible Entrants must (i) create four (4) separate publicly visible posts of a corresponding to the four (4) requirements stated in the blog post available here: https://www.servicenow.com/blogs/2021/knowledge-2021-social-media-contests.html, (ii) on either Twitter or Instagram using the hashtag #Know21Games. No private or otherwise protected Tweets are allowed. All posts must remain publicly visible to enter to be eligible to win. Incomplete entries will be disqualified and void. All required information must be provided to enter and to be eligible to win.JUDGING: Sponsor will review all entries for compliance with these Official Rules. All eligible submissions will be judged by a panel of judges comprised of employees of Sponsor based on the following judging criteria (“Judging Criteria”): 40% - ORIGINALITY; 40% - RESEMBLANCE TO REQUIREMENTS IN BLOG POST; AND 20% - WOW FACTOR. The judging and final determination of the winners will be in the sole discretion of the judges. The three (3) eligible Entrants with the highest scores will be the potential winners.Limit one (1) entry per person. Sponsor reserves the right to disqualify any person or social media account that submits more than one entry. The Released Parties are not responsible for: lost, late, incomplete, invalid, unintelligible, illegible, misdirected entries. All entries become the exclusive property of Sponsor and will not be acknowledged or returned. By participating, you consent for Sponsor to obtain, use, and transfer your name, address and other information for the purpose of administering this Contest and for other purposes as set forth below.WINNER SELECTION NOTIFICATION: The three (3) potential prize winners with the highest score will be selected in accordance with the Judging Criteria among all eligible entries received by Sponsor, whose decisions are final and binding. In the event if a tie, the tied entrants with the higher score in the “Resemblance To Requirements in Blog Post” Judging Criteria will the potential prize winner. The potential prize winner selection will be on or about 05/21/2021. The Sponsor will select three (3) potential winner(s) (“Prize Winners”). Prize Winners need not be present to win. Prize Winners will be contacted by the Sponsor via direct message on Twitter or Instagram. All Prize Winners may be required to sign an Affidavit of Eligibility, Liability and Publicity Release form, unless prohibited by law, prior to accepting a prize. Failure to comply with any of the requirements set forth in these Official Rules may result in disqualification or forfeiture of the prize.PRIZE PRIZE CONDITIONS: Three (3) winners will each receive one (1) prize of their choosing from the following prize options: Apple AirPods (ARV $249.00); Orbit Plus Turntable (ARV $289.00); or Work from home essential prize pack consisting of a ring light, desk riser, webcam and microphone (ARV $299.00). The approximate retail value (“ARV”) of each prize is listed above. The maximum ARV of Prizes awarded in this Contest is $897.00. All currency listed in these Official Rules is in USD. Odds of winning depend upon the number of eligible entrants who enter the Contest. Winners are subject to all applicable terms and conditions associated with the prize. Sponsor is not responsible for lost or stolen prize elements. Winners will receive their prizes within ninety (90) days of the winner selection. There is a limit of one (1) prize per entrant.ALL FEDERAL, STATE, AND LOCAL TAXES ARE SOLELY THE RESPONSIBILITY OF THE WINNERS. Winners may be required to complete required tax forms or other documents requested within the time period stipulated by Sponsor. Any difference between the stated estimated value of the prize and its actual value will not be awarded. Winner agrees to accept the prize “as is.”The value of the prizes set forth above represents Sponsor’s good faith determinations of the ARV thereof and such determinations are final and binding and cannot be appealed. If the actual value of any prize turns out to be less than the stated ARV the difference will not be awarded in cash.ALL EXPENSES OR COSTS ASSOCIATED WITH ACCEPTANCE OF A PRIZE NOT MENTIONED HEREIN ARE THE SOLE RESPONSIBILITY OF THE PRIZE WINNERS. No substitution or transfer of prize will be permitted. The Sponsor reserves the right at its sole discretion to substitute the prize with another prize of equal or greater value.If a prize or prize notification is returned as unclaimed or undeliverable to the Prize Winners, if the Prize Winners cannot be reached by the Sponsor within three (3) calendar days from the first notification attempt, if the Prize Winners do not comply with the Sponsor’s prize acceptance instructions within three (3) calendar days from the first notification attempt, or the Prize Winners are not in compliance with these Official Rules, then such person shall be disqualified and, at Sponsor’s sole discretion, alternate Prize Winners may be selected for the prize at issue.Failure by the Sponsor to enforce any provision of these Official Rules shall not constitute a waiver of that provision. In the event of a dispute as to the identity of a Prize Winner based on an email address, the winning entry will be declared by the authorized account holder of the email address submitted at time of entry. "Authorized account holder" is defined as the natural person who is assigned to an email address by an Internet access provider, online service provider or other organization (e.g., business, educational, institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.RELEASE AND LIMITATIONS OF LIABILITY: By participating in the Contest and/or accepting a prize, Entrants agree to release and hold harmless the Released Parties from and against any claim, action, injury, loss, damage or cause of action arising out of or relating to participation in the Contest, acceptance or receipt of any prize, use or misuse of any prize, or participation in any prize-related activity, including, but not limited to: (a) any technical errors that may prevent an Entrant from submitting an entry; (b) unauthorized human intervention in the Contest; (c) errors in the administration of the Contest or the processing of entries; or (d) injury, death, or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from Entrant’s participation in the Contest or receipt or use of any prize. Released Parties assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, theft or destruction or unauthorized access to, or alteration of, entries. Entrant further agrees that in any cause of action, the Released Parties’ liability will be limited to the cost of entering and participating in the Contest, and in no event shall the Released Parties be liable for attorney’s fees. Entrant waives the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages.GENERAL CONDITIONS: If for any reason the operation or administration of this Contest is impaired or incapable of running as planned for any reason, including but not limited to (a) infection by computer virus, bugs, (b) tampering, unauthorized intervention, (c) fraud, (d) technical failures, or (e) any other causes beyond the control of the Sponsor which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Contest, the Sponsor reserves the right at its sole discretion, to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the Contest in whole or in part, at any time, without notice and award the Prizes (defined below) using all non-suspect eligible entries received as of, or after (if applicable) this cancellation, termination, modification or suspension date, or in any manner that is fair and equitable and best conforms to the spirit of these Official Rules. Sponsor reserves the right, at its sole discretion, to disqualify any individual deemed to be (a) tampering or attempting to tamper with the entry process or the operation of the Contest website; or (b) acting in violation of these Official Rules or in an unsportsmanlike or disruptive manner.ANY ATTEMPT TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST IS A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, THE SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES OR OTHER REMEDIES FROM ANY SUCH PERSON(S) RESPONSIBLE FOR THE ATTEMPT TO THE FULLEST EXTENT PERMITTED BY LAW.PUBLICITY: By accepting a prize, where permitted by law, the Prize Winners grant to the Released Parties and those acting pursuant to the authority of the Released Parties, the right to print, publish, broadcast and use worldwide IN ALL MEDIA without limitation at any time a Prize Winner’s submission, full name, image, photograph, portrait, voice, likeness, signature and/or biographical information for advertising, trade and promotional purposes without further payment or additional consideration, and without review, approval or notification.USE OF DATA: All information submitted by Entrants will be treated according to Sponsor’s Privacy Statement, available at https://www.servicenow.com/privacy-statement.html. By participating in the Contest and providing any personal contact information, Entrants hereby agree to Sponsor’s collection and usage of their personal information and acknowledge that they have read and accepted Sponsor’s Privacy Statement.DISPUTES: EXCEPT TO THE EXTENT PRE-EMPTED BY FEDERAL OR OTHER APPLICABLE STATE LAW, THE CONTEST SHALL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA, WITHOUT GIVING EFFECT TO ANY CONFLICT OF LAW PROVISIONS THEREOF. ENTRANTS UNDERSTAND AND AGREE THAT ALL CLAIMS, DISPUTES OR CONTROVERSIES BETWEEN ENTRANT AND THE RELEASED PARTIES SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION IN THE COUNTY OF SANTA CLARA, STATE OF CALIFORNIA. BY ENTERING, ENTRANTS VOLUNTARILY AND KNOWINGLY WAIVE ANY RIGHT THEY HAVE TO A JURY TRIAL. THIS ARBITRATION CONTRACT IS MADE PURSUANT TO A TRANSACTION IN INTERSTATE COMMERCE AND ITS INTERPRETATION, APPLICATION, ENFORCEMENT AND PROCEEDINGS HEREUNDER SHALL BE GOVERNED BY THE FEDERAL ARBITRATION ACT (“FAA”), AND CONDUCTED BY JUDICIAL ARBITRATION AND MEDIATION SERVICES, INC. (“JAMS”), IN ACCORDANCE WITH THE JAMS COMPREHENSIVE ARBITRATION RULES. THE TRIBUNAL WILL CONSIST OF ONE ARBITRATOR. THE ARBITRATOR SHALL BE BOUND TO APPLY AND ENFORCE THE TERMS OF THE OFFICIAL RULES, AND THE ARBITRATOR’S DECISION WILL BE FINAL, BINDING, AND ENFORCEABLE IN A COURT OF COMPETENT JURISDICTION. NEITHER ENTRANT NOR SPONSOR SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER CONSUMERS OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR MEMBER OF A CLASS.FURTHER, IN ANY SUCH DISPUTE, UNDER NO CIRCUMSTANCES WILL ENTRANTS BE PERMITTED TO OBTAIN AWARDS FOR, AND THEY HEREBY WAIVE ALL RIGHTS TO CLAIM, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING ATTORNEYS' FEES AND COSTS), OTHER THAN ACTUAL OUT-OF-POCKET EXPENSES (I.E. COSTS ASSOCIATED WITH ENTERING THIS CONTEST) AND FURTHER WAIVE ALL RIGHTS TO HAVE DAMAGES MULTIPLIED OR INCREASED.Each Entrant hereby waives application of California Civil Code Section 1542 which provides as follows:A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.Each Entrant expressly waives the provisions of Section 1542 of the California Civil Code as well as any other statutes, rules, laws, ordinances, or common law principles or other authority of similar effect of any jurisdiction, and further waives any right to invoke said provisions now or in the future with regard to the Contest. Entrants and the Winners further acknowledge and agree that this waiver is an essential and material term of these Official Rules and the Contest.WINNERS LIST REQUEST: You may request the name of the winners by sending a self-addressed, stamped envelope within thirty (30) days from the end of the Contest Period to: LIKE.TG “Knowledge 21 Scavenger Hunt” Contest Winners List Request, Attn: Natalya Copeland, 2225 Lawson Lane, Santa Clara, CA 95054. During the Contest Period, Official Rules requests may be sent to the aforementioned address. Rules requests must include a self-addressed, stamped envelope. Residents of Vermont may omit return postage for rules requests.NO SOCIAL MEDIA ENDORSEMENT: This Contest is not endorsed, sponsored, or administered by any social media platform for which Entrants may interact with in participation of this Contest.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Every executive follows trends in their industry to keep tabs on competitors. There’s often equal value in applying insights from innovators in other sectors.Knowledge 2021 attendees can do both. Presentations from companies in five major industries—manufacturing, financial services, healthcare, telecom, and government—will show digital transformation trends in each sector. Companies are putting LIKE.TG to work to help them redefine customer and employee experiences, streamline service delivery, and unlock the value of digital workflows.Here’s a quick look at what’s on tap in each sector:ManufacturingAs the challenges of 2020 showed, efficient supply chains can be a critical differentiator in many industries, especially manufacturing. One Knowledge session, Creating supply chain transparency in manufacturing, will show why better transparency can help organizations respond to many supply chain business challenges. It will also demonstrate how a central portal for vendors to submit issues can help businesses track and resolve vendor queries.Partnerships are also vital, especially if your business wants to compete on experience. The Create world-class partnerships session will explain the importance of building relationships with distributors, resellers, and other third parties.In another session, Delivering operational excellence in manufacturing, attendees will find out how to create a seamless experience for resellers, improve service quality, and reduce costs.Financial servicesWhat you do (or don’t do) on the operations level in financial services will influence customer experience. In the financial services keynote address, experts will discuss recent changes in the industry, now that customers have adopted digital services and workforces are accustomed to remote working.In Delivering the digital future of financial services, attendees will see how companies have responded to the pandemic with a stronger focus on improving agility, scalability, and time to innovation.The Transform customer journeys end to end with the Financial Services Operations Platform session will show how the Now Platform helps deliver better experiences, drive productivity, and streamline compliance.HealthcareThe pandemic disrupted every industry, but most acutely healthcare and life sciences. That’s the central focus of the Knowledge 2021 healthcare keynote. That disruption accelerated digital transformation for many organizations—at first, to deal with immediate challenges, and now to leverage that ability to transform care.As industry experts will share in sessions such as Unlocking the power of LIKE.TG for healthcare and life sciences, creating consumer-like experiences can have far-reaching impacts on staff, safety, and patients.In other sessions, attendees can learn how healthcare organizations are automating workflows, investing in self-service tools, and connecting cross-functional health teams and multiple clinical systems through personalized experiences.TelecomIn the telecom keynote, presenters will show how companies are redefining themselves in this ultra-competitive market. Some are embracing the shift by looking at internal challenges such as fragmented customer engagement points and service delivery processes. To delight customers, many are using LIKE.TG to connect service centers and network operations to re-imagine the customer experience.To launch new services that drive revenue, telecom businesses have to scale service and operations to increase efficiency and create next-generation experiences. In Streamlining service delivery at Deutsche Telekom, you’ll hear how the German service provider is streamlining its order management process, bringing solutions to market faster, and boosting productivity.GovernmentEven after investing billions in IT, many government agencies struggle to meet citizen expectations. In How to digitize a federal government agency, you’ll learn how the US General Services Administration (GSA) and others are meeting the challenge.By focusing on governance, common data models, and reusable solutions, GSA’s IT team has rapidly implemented new digital workflows. Today, the organization is on its way to becoming the US government’s first fully digital agency.We can’t wait to see you at Knowledge 2021. Not registered yet? Register today and follow us on Twitter at #Know21.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

To solve the customer problems of today and tomorrow, organizations need to deliver game-changing innovation quickly. The next decade of innovation will rely on workflows being enabled in minutes, allowing employees to keep their focus on being creative and providing value to the business.So, how do we solve the world’s biggest organizational challenges in the 21st century? We need digital workflows to connect departments, fill gaps we can’t see, and free people from routine process to do their best work. The world’s most trusted C-suite innovators are shaping the future of work by delivering digital workflows to solve these pressing challenges.At Knowledge 2021, we’re serving up two weeks of incredible customer stories, live experiences, visionary keynotes, and expert-led sessions straight to your screen, wherever you are.LIKE.TG’s Asia-Pacific community will receive world-first access to the digital experience on May 11, with a keynote by CEO Bill McDermott and other LIKE.TG leaders (10 am SGT; 12 pm AEST).A focus on peopleKnowledge 2021 kicks off in a very different place from last year. While many of us are still working from home or embracing hybrid life, our definition of work—where and how we get it done—has changed considerably. And these challenges shaped our Knowledge 2021 theme: “Workflow your world.”People’s experiences matter most as consumers and employees. Today, we’re measuring progress in experience, not process. The future of work will be fueled by workflows that find the most direct route to customers and employees—and make it simple for people.The unrelenting pace to match digital demands is only set to increase in this rapidly changing environment. Every company is racing to deliver great experiences in pursuit of the same outcomes: speed, agility, resilience, and productivity.At Knowledge 2021, you can attend bite-sized customer innovation sessions to learn how Toyota Motor Company Australia, Standard Chartered Bank, New Zealand Trade and Enterprise, JG Summit Holdings, and NEC improved their customer and employee experience.How to participateFirst, register for Knowledge 2021. Next, you can either jump into the Guide and start creating your own watchlist—or use my must-watch recommendations as a guide: Knowledge 2021 keynote: Join Bill McDermott on a tour of the world’s most profound workflow transformations. McDermott is joined by Chief Customer Partner Officer Lara Caimi, Chief Innovation Officer Dave Wright, and Chief Product Officer CJ Desai to explore the endless possibilities of workflow and why it’s the critical doorway to success. Bupa’s security transformation journey: Join international healthcare company Bupa’s head of cyber to see how the organization has built its security posture and reduced risk. Toyota Australia’s interoperability breakthrough: Find out how IT Operations Management (ITOM) has revolutionized unknown major incident identification across the organization. Uber’s safe workplace: Go deep on one of the most successful ecosystem-based business models in the world. Creating a deeper sense of belonging: Sit in on a fireside chat with Accenture’s CIO, who also champions the company’s global inclusion and diversity agenda. I can’t wait to see you at Knowledge 2021!LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

The Knowledge 2021 Digital Experience, our annual user conference, includes sessions from LIKE.TG customers and partners about how they’re leveraging the Now Platform to grow their businesses and reshape their industries.In the opening keynote session, CEO Bill McDermott and other presenters showed how LIKE.TG helped “workflow the world” during the pandemic, using the Now Platform to help government agencies, health systems, schools, and other organizations deliver essential services when they were needed most.“We realized this was the time for exponential thinking,” said McDermott at the start of the event, broadcast from the California Academy of Sciences in San Francisco. “Go big or go home. But we were already home, so we went big.”“Our team dug deep to understand the needs of our customers and helped them use the Now Platform to navigate these new situations,” added Lara Caimi, chief customer and partner officer. “What we heard over and over was that the Now Platform enabled them to make a real difference in the world.” Workflow the challengeAt the top of the list was helping solve the biggest workflow challenge in modern history: distributing vaccines to hundreds of millions of people around the world in record time. In Scotland, LIKE.TG built an app for the national health service to schedule vaccine appointments and to better engage with patients, many of whom were locked in at home, fearful of venturing out even for routine medical visits.Digital workflows also helped the University of Michigan’s medical center, Michigan Medicine, pivot rapidly to support remote employees, allowing on-site medical personnel to maintain care for patients without missing a beat.In Los Angeles, city officials worked with LIKE.TG to develop a COVID-19 testing app early in the crisis. But new challenges soon emerged: Residents needed critical assistance to help feed their families, pay rent, and support other needs. Using the Now Platform, the city came up with a plan to help thousands of families during critical moments.“But they needed technology to action that plan,” Caimi said. “And they needed it to function across a diverse, multilingual population. So, they said, ‘Let’s workflow it.’”Officials with the National Basketball Association did the same thing for a different purpose. When the league needed to host NBA and WNBA playoff games at a single, safe venue during the height of the pandemic, LIKE.TG workflows helped make it happen without a hitch. In less than a week, the NBA implemented LIKE.TG workflows to bring together 2,600 players, journalists, and supporting staff (including coaches, trainers, vendors, and janitors) inside a special isolation zone, the “NBA Bubble,” at Orlando’s Disney World.LIKE.TG workflows helped people in other ways during the pandemic. State and federal agencies in the US battled more than 50,000 wildfires in 2020 that destroyed nearly twice as many acres as they did in 2019. Until LIKE.TG stepped in, dispatchers at one federal agency had to manually enter the geolocation coordinates of each fire into 26 separate systems. With digital workflows now powering those functions, the new system enables aircraft, equipment, crews, and supplies to be easily visible in the system, speeding response times and helping to save homes and lives.“We have the best engineering team who built workflows in days and weeks, like our Emergency Response apps and our Safe Workplace Suite of apps,” said McDermott.From desire to deliverableChief Innovation Officer Dave Wright pointed out that almost every type of human activity is a workflow—from family meal planning and yardwork to getting a home mortgage, which itself “is a mess of processes organized into a sequence,” he said. “That’s the power of a LIKE.TG workflow: It’s a repeatable pattern of activities and data that link a desire to a deliverable that offers the user a great experience.”Machine learning tools on the Now Platform are helping to create those experiences. They can produce topic recommendations for virtual agents to better assist customers, said Chief Product Officer CJ Desai. That has already helped boost customer satisfaction and validated the use of artificial intelligence in customer support.Next up, Desai added, is a concept called intelligent workflow automation, which combines machine learning, natural language understanding (NLU), and robotic process automation (RPA) and applies them to workflow solutions to make tasks happen faster.Looking back on the team’s accomplishments over the past year, McDermott closed the session by encouraging more workflow innovation in the years to come. “If you can dream it,” he said, “we can make it happen.”It’s not too late to register for Knowledge 2021 if you haven’t already. See you there!LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

At LIKE.TG, we’re gearing up for Knowledge 2021, which will feature more than 500 digital sessions across 12 channels. With that many to choose from, how do you narrow down the choices to get the most out of your Knowledge experience? You’ll want to be familiar with three new areas in the Knowledge 2021 Digital Experience platform this year.Guide: Scheduled contentSimilar to a television lineup listing, the Guide provides details about all our scheduled content. This is the place to start building your plan of attack. Choose the live sessions you want to attend, add them to your calendar, and build the rest of your Knowledge schedule from there.The Guide is laid out by channel, date, and time. Click any title to learn more about a session and determine if it’s one you want to attend. You can add the session to your list from the description page or from the Guide itself by clicking the heart icon for that session.Only interested in a particular channel? Click that channel in the Guide to be taken to a page featuring all sessions devoted to that channel.Library: On-demand contentOnce you’ve selected the live sessions you don’t want to miss, visit the Library. This is the full list of all content available at Knowledge—both live and on demand. Here, you can sift through all the on-demand content to select the sessions you want to work around your other sessions and watch at your leisure. Organized alphabetically by default, the Library offers filters to simplify your search. You can explore sessions by: Track Solution Industry Role Session level Beginner Intermediate Advanced Session category Demo Keynote Session Training Connect Pass: Upgraded contentThe Connect Pass area of the Knowledge 2021 platform is an upgrade to the free experience. For $299, you gain access to more than 200 additional live experiences, labs, roundtables, demos, meetups, the Genius Lounge, and meet-the-speaker events.This is worth considering if you want to attend the Think Big leadership sessions, have more interaction with other attendees, and see live demonstrations from LIKE.TG technical experts. It also grants you access to live Zoom webinars featuring inspirational speakers, such as former professional soccer player Gary Neville, chefs Nyesha Arrington and Marcus Samuelsson, and professional rock climber Alex Honnold.Can't-miss opportunitiesWhatever you do, don’t miss the corporate keynote session, “Workflow your world,” at 9 am PDT on May 11, featuring CEO Bill McDermott and other LIKE.TG leaders. They’ll take us on a journey of exploration into the possibilities of workflow.In addition, each channel has a keynote that will also be live on May 11.To make the most of the Knowledge 2021 experience, you’ll want to participate in the scheduled sessions whenever possible, so you can watch them simultaneously with others and chat live with fellow attendees.And who knows? You could end up building a valuable relationship with someone on the other side of the continent—or planet. Participate in those conversations by visiting the Knowledge Community page. You’ll need to enter some personal information before you can interact with others.We can’t wait to see you at Knowledge 2021. Not registered yet? Register today. And join the fun on Twitter at @Know365 and at #Know21.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

COVID-19 accelerated many of the changes that were happening at work pre-pandemic, setting off a spike in innovation as companies developed new workflows to address these changes.According to LIKE.TG’s 2021 Employee Experience Imperative Study that surveyed 3,000 employees at large enterprise companies in North America and Europe, 62% of employees believe COVID-19 will have a significant impact on their work experience for years to come. In addition, 65% hope to have a hybrid approach to digital and in-person interactions when it’s safe to return to the office.In an increasingly distributed workplace, companies must better connect processes, reduce bottlenecks, and simplify and streamline the way work gets done across the enterprise.Introducing Employee Journey ManagementToday, we’re thrilled to introduce Employee Journey Management, a new package of enterprise-wide capabilities focused on improving the employee experience as they navigate the moments that matter most in their work lives, including returning to work, setting up remote workspaces, transferring departments, and being promoted.Employees are on their own unique career journeys with their organizations, and each path is fluid and dynamic. Employees should be supported with resources that are personalized to their needs and tools that connect all the departments they’ll interact with—from HR and IT to legal, procurement, and workplace services.With Employee Journey Management, HR teams can craft a complete workflow that spans the enterprise, connecting disparate processes and siloed systems, with no coding required. Managers can personalize these workflows with no-code tools to fit the unique needs of departments, teams, and even individuals.As a result, employees have access to all the resources they need in one place, so they don’t have to click through multiple systems to complete tasks such as adjusting benefits, participating in trainings, and getting help.Employee Journey Management capabilitiesThe capabilities in Employee Journey Management include: Journey Accelerator: An app that helps managers create customized role-based plans for employees. Managers can use Journey Accelerator to organize activities and tasks personalized to an employee’s specific role to help them be successful and productive through any stage of their career journey—such as a promotion or a transfer to a new team. Listening Posts: Capture employee feedback and enhance the employee experiences in the moment with pulse surveys across any service request or any stage in an employee’s journey. This real-time feedback enables organizations to make key modifications to further improve processes. Learning Posts: A successful employee journey should be supported with learning opportunities, and organizations need to be able to deliver these experiences to employees directly in the flow of their work. Learning Posts help employees upskill with relevant, contextual learning based on their interests and needs so they get the help when they need it. Lifecycle Events: While many requests an employee makes throughout their journey may be simple, others—such as remote onboarding, returning to the workplace post-COVID, and offboarding and reboarding furloughed employees—are more complex and require multiple actions across departments. Lifecycle Events, first launched in 2017, are workflows managed at the corporate level that enable organizations to automate complex processes across the company. This helps create great employee experiences during the moments that matter most. Experience Packs: Employee Experience Packs give HR a blueprint to deliver simplified journeys with prepackaged configurations, content, and workflows. They include sample knowledge articles and virtual agent conversations that employees can use for self-help and sample HR cases and tasks. Employee Experience Packs help teams leverage best practices from our customer design partners, accelerate time to value, and enable fast adoption of new, innovative employee experiences. Learning Posts are expected to be available in the LIKE.TG Store on May 20, 2021. All other capabilities are available today. Improving the employee experienceBristol Myers Squibb, a global biopharmaceutical company, has been collaborating with LIKE.TG for more than seven years. Together, the companies have built a digital onboarding tool powered by LIKE.TG® Lifecycle Events, and an employee service portal. These new tools give employees access to the resources they need to be successful even before their first day on the job and create a truly unified experience across the enterprise.The onboarding tool streamlines tasks and guidance across departments onto a single platform and creates an accelerated path to success with curated content and early access to information, while providing managers with tools to easily assign tasks, conduct trainings, and mentor employees. These resources were critical before the pandemic and proved even more essential amid COVID-19 as employees needed digital tools at their fingertips to overcome the challenges of remote work.“When we began working with LIKE.TG, we knew we needed to create tools that instilled a sense of belonging, fostered engagement, and accelerated new hire integration even before day one,” said Lori Moser, head of experience and engagement at Bristol Myers Squibb.“Our collaboration with LIKE.TG has allowed us to build innovative, unified experiences for employees working from anywhere, enabling us to drive the employee experience forward.”Leaders are leveraging lessons learned during COVID-19 and applying digital workflows to create even greater employee experiences for the new era of work.Learn more about simplifying and streamlining the employee experience at Knowledge 2021.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

The Knowledge 2021 Digital Experience offers two weeks of dynamic keynote speeches, breakout sessions, networking events, and opportunities to join in on social media. Don’t miss your chance to get digital swag, tips, and tricks—and participate in contests.It’s easy. To stay in the know, check our official event hashtag, #Know21, and follow us on @Know365 and @servicenow. And, if you want to win big prizes, you can participate in these social media contests:Caption This contestStarting May 11, we’ll post a photo twice a week on Twitter (@Know365) for you to come up with a witty caption. Reply to @Know365 with your best one-liner for each photo, and be sure to include the official contest hashtag, #Know21Caption, to enter.Two winners will be chosen each week, and each will receive a $25 DoorDash gift card.Digital scavenger huntOur digital scavenger hunt is also back, with a Candyland-inspired theme this year. You could win one of three sweet prizes: Apple AirPods Pro ($249 value) Orbit Plus Turntable ($289 value) WFH essentials: ring light, desk riser, webcam, microphone ($299 value) To join in the fun, submit the following on Twitter or Instagram using the #Know21Games hashtag:1. Share a photo of your #WFH conference setup.2. Participate in the Knowledge 2021 photo booth and share your photos.3. Let us know what you learned from a Knowledge 2021 keynote or session.4. Tell us about a project you’re super excited to start.Be sure you complete all four activities before May 20, when the winners will be selected. See the official rules for both social media contests.Looking for even more fun? Follow @Know365 and @LIKE.TG for the latest. And we’d love to hear your learnings, questions, and excitement throughout Knowledge at our official event hashtag: #Know21.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

CreatorCon, the developer conference within Knowledge 2021, is the place where new and experienced programmers gather to chat about code, If statements, and the intricacies of Java versus Linux.But you don’t have to be a coder to attend. Anyone who uses enterprise software can learn something valuable and create workflow apps that transform business. Plus, CreatorCon is just plain fun. Here are three reasons you should attend CreatorCon, even if you don’t live and breathe code:1. There’s something for everyoneAlthough full-stack developers and architects attend CreatorCon, the conference also offers learnings and activities for citizen developers, or builders—those with little or no experience writing code. For example, builders can find the necessary tools to build apps without having to know how to code.Builders understand the business and can help build custom applications from scratch or use out-of-the-box software, without relying on developers for the basics. With a reduced app backlog, developers are free to work on complex app features and capabilities that require code.Architects—those tasked with writing software standards—can link up with developers to make sure their apps comply with corporate governance policies. Because architects normally report to CIOs and CTOs, their input is crucial to ensure developers don’t waste time creating software that companies ultimately can’t use.Whether you’re in retail, healthcare, manufacturing, or entertainment, every industry (and the world) runs on bits of code. Every employee in the digital economy should have at least some working knowledge of these algorithms.2. You’ll be inspiredAs the name suggests, CreatorCon is about creativity, innovation, and inspiration. Instead of paintbrushes and violins, developers use code to bring awesome ideas to life.You can watch this creativity unfold in real time at the CreaterCon Hackathon event, where teams of all types go head-to-head in a weekend-long quest for fun, prizes, and glory. This is an excellent opportunity to get a firsthand look at how people build apps to solve real business problems. See the CreatorCon Hacakthon Finale to find out who prevails as the ultimate winner.3. You can let looseTalking code and designing apps is serious business. But that doesn’t mean developers can’t have some fun.At CreatorCon, you can watch Chuck Tomasi, LIKE.TG’s bespectacled senior developer advocate, headline a virtual karaoke party. You pick from hundreds of songs, and Tomasi will do his best to sing them using the LIKE.TG karaoke app. The longer he goes, the more LIKE.TG donates to code.org.At our live coding happy hour, you can enjoy a drink as our experts develop and enhance real applications with unscripted and unprepared examples. You’ll learn problem-solving techniques live on the Now Platform.Get ready for CreatorConFinally, here’s a handy cheat sheet to help decode lingo you’re likely to hear: App Engine – the tool you need to build custom apps on the Now Platform. App Engine is one of the products within Creator Workflows. The App Engine SKU unlocks tools such as AES and more table capacity to build custom apps on the Now Platform. Builder – a low-code, no-code, citizen developer Creator – anyone who builds and works on the Now Platform Creator Workflows – the top-level pillar for all things custom app development Now Creator – LIKE.TG online user profile; creators get badges for mastering various Now Platform skills Now Platform – the platform on which all LIKE.TG apps run We hope to see you at CreatorCon. Still need to register? It’s easy and free.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries.

It’s hard to believe an entire year has passed since we launched the first fully digital version of Knowledge during the COVID-19 pandemic. The conference is still fully digital this year, and there’s good reason to feel extra excited about it.The world is gradually reopening, and the economy is growing stronger. Against this backdrop of renewal and optimism, we’re pleased to once again offer an inspiring, thought-provoking experience for Knowledge 2021.Whether you're a returning or first-time attendee, there's something for everyone. Hear how leaders from the most innovative companies on the planet are making the world of work, work better for people. Get hands-on training from our digital workflow experts using the latest best practices and solutions.The Knowledge 2021 Digital Experience is free, so invite your friends and colleagues, and let’s get to it! To access the Knowledge 2021 keynotes and sessions mentioned below, be sure to register or sign infirst.

Without question, the largest disruption the customer service market has ever experienced happened at the beginning of the pandemic. Millions of customer service agents across the globe were sent home overnight, causing major disruptions for companies that were too reliant on manual processes and tribal knowledge.Agents didn’t have the necessary tools in this new remote environment, and customers experienced unprecedented wait times as a result, with some requests never being answered.On the other hand, companies that had previously invested in a digital-first system of engagement and a connected middle and back office were able to quickly adapt to the new circumstances and saw little to no downtime.The year 2020 was a wake-up call for companies to modernize and digitally transform to deliver better end-to-end customer experiences and become more operationally efficient. Speed, agility, and efficiency have become the key requirements for customer service.Needed: Customer engagement and customer operationsTransforming customer service starts with digital engagement, which involves how customers make requests. Today, businesses must meet customers at their point of need, in the channel of their choice—going beyond the traditional phone-based call centers into the omnichannel world of chat, virtual agents, self-service portals, and embedded service.This customer-facing “engagement layer,” however, is only half of the story in customer service. The other half is getting the work done to fulfill the request, and this is performed in the “customer operations layer.” In customer operations, organizations need to orchestrate a series of tasks to fulfill requests, and that orchestration is what we call workflows.A request such as, “What’s my order status?” can be handled in the engagement layer by an agent, a self-service web portal, or an AI-powered virtual agent. But most customer requests—and certainly the most impactful ones—are more complex.Seemingly simple requests like, “I would like to file an insurance claim,” or, “I want to dispute a bank payment,” require a series of tasks to fulfill the request. Often, the process spans multiple systems and departments within an enterprise.A lot of this work has traditionally been done manually via swivel chairs, emails, and phone calls, all glued together by agents and middle-office workers with tribal knowledge. The result is a slow, inconsistent process that leaves customers frustrated. LIKE.TG solves this problem and delivers great customer experiences by combining our modern digital engagement with powerful workflows. We define and structure workflows through declarative platform configuration and low-code application extensibility and development.This product-led approach has huge benefits over those that rely on low-level custom code, including fast initial deployments and fast ongoing iterations, which are essential with digital transformation. We can apply powerful analytics and AI for process optimization and automation that’s simply impossible to do using legacy approaches unless you write yet more custom AI code.Fueling better experiences and resilienceLIKE.TG delivered a purpose-built solution for Vaccine Administration Management in only one month. The application provides best-practice but flexible workflows to address three main challenges the world is facing with vaccinations: Consumer-grade appointment scheduling at scale Efficient and contactless clinician experiences Vaccine site and process administration These solutions are massively scalable and agile to accommodate the ever-changing situation on the ground and, most importantly, fast to deploy because every day counts in this crisis.Another great example of workflows at work is Lloyds Banking Group (LBG), which digitally transformed seven of its mission-critical payment operations in 12 weeks. With LIKE.TG, LBG has reduced manual processes and streamlined operations, creating a better experience for service agents and customers.LBG has removed 88% of the manual steps required to handle customer payment issues—from 16 steps to two. In addition, 82% of direct debit recalls are now fully automated, and 100% of customers receive refunds in less than 30 seconds.The IT service desk at Nationwide Insurance is leveraging Customer Service Management (CSM) to improve experiences for its associates and insurance agents, giving them more time to focus on customers. To date, the company has migrated approximately 27% of its support requests to self-service, helping navigate the demands of the COVID-19 pandemic.Pivoting to a new approachCOVID-19 forced many retailers to prioritize the e-commerce shopping experience over the usual hybrid in-store/online approach. As a result, they received an influx of customer inquiries. Those businesses needed a solution to manage the increase in online demand.For example, Austrian crystal company Swarovski had to close or reduce capacity at most of its retail stores across the U.S. in 2020. The company saw a huge surge in online requests, including questions from customers about the status of their online orders. This left the iconic brand with an immediate need for a more robust digital customer service strategy.Using LIKE.TG CSM, Swarovski was able to handle the influx of requests, reducing caseloads by an average of 55% and improving collaboration across departments. In fact, 92% of Swarovski’s customer care agents said LIKE.TG enables better communication with other teams.In the UK, Capita Software implemented LIKE.TG CSM to centralize 26 service desks, 290 agents, and 23 ticketing systems onto a single platform and empower users with smarter technology.Prior to that, Capita customers with more than one product often spoke with multiple agents across multiple service desks to resolve issues. This disconnected experience led to challenges for agents and customers alike.With LIKE.TG, Capita has reduced case volume by proactively helping customers find the answers they need and using communities to answer simple queries.Evolving customer supportContinuing to deliver great end-to-end customer experiences starts with implementing the right technology that supports customers on the channels of their choice and unites front, middle, and back-office operations.The technologies that helped organizations stay agile and resilient through the pandemic will now drive a new era of connected customer experiences that offer greater choice, faster resolution, and unrivaled proactivity.Learn more about how LIKE.TG transforms customer service at Knowledge 2021.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

A mobile-friendly platform to attend virtual classes. A better way to stream interactive online events. A system that allows office employees to order and receive supplies from drones. These are among the best ideas to emerge from the Knowledge 2021 CreatorCon Hackathon, held May 8-9.The hackathon serves as a forum for coders to design and display innovative apps on the Now Platform that can solve real business problems.This year, more than 100 teams competed in the hackathon. LIKE.TG judges for the event—including a vice president of platform product management, senior product managers, staff engineers, and developer advocates—selected four finalists and the Grand Prize winner, as well as five targeted award winners. The Grand Prize-winning team received Oculus Quest 2 virtual reality headsets and Bose Bluetooth headphones.Let’s meet the winners:Grand Prize Best Mobile Experience appTeam: Hakuna MatataApp: Virtual UniversityThe coronavirus pandemic forced many universities and educational institutions to move to a 100% online format. The app creates a single, easy-to-use platform for students, teachers, and administrators to manage their workloads and interactions. Students, for example, can use mobile devices to register for classes, attend lectures, take quizzes, and communicate with their peers. Finalist Best Now Experience appTeam: Dev Without HatsApp: ObsequioEach year, medical errors cause 100,000 deaths and cost healthcare organizations up to $20 billion a year, according to the National Center for Biotechnology Information. Healthcare groups often struggle to document these errors effectively because many still rely on decentralized, paper-based systems that provides neither transparency nor confidentiality.This app creates a scalable, cloud-based system for desktop and mobile devices that allows users to report risk, safety, and compliance issues. Similar to an IT or HR help desk, the system generates a ticket and then assigns a risk assessment agent to examine the issue. The app also provides a dashboard for leaders to examine overall data and identify trends.Finalist Best app started from AESTeam: PhilGoesDeepApp: OBS Overlays with App Engine StudioHosting live online events is challenging as they traditionally require highly technical skills and solutions. This app allows people to more easily stream events, interact with audiences, and gain valuable, real-time analytics.FinalistTeam: Arnav SoloApp: SentimentNowIn today's world of social media, consumers aren’t shy about sharing their opinions regarding a company's product or service. Often, customers fill out surveys but companies don't receive that information in time to prevent customer service agents from repeating the same mistakes over and over.Using machine learning, this app helps companies monitor consumer interactions in real time and spot patterns that result in unhappy customers, such as lack of knowledge about a particular product or agent behavior that escalates disputes. Most compelling IntegrationHub spokeTeam: Team ScrantonicityApp: RAID (Request Automated In-office Delivery)Employees often waste time performing menial tasks rather than focusing their time and energy on creative and productive projects. With this app, workers can use the Amazon Alexa voice assistant to order office supplies or personal protective equipment such as masks and have a drone deliver those items right to their desk.Best use of Now IntelligenceTeam: LIKE.TG's Gaming DivisionApp: Virtua AgentThis team wanted to promote creativity and innovation in the workplace by demonstrating how existing technology can do much more than its original purpose. For example, many companies now use enterprise chatbots to assist employees who need IT help.This app transformed the chatbot into a type of digital game show host that can enable messages from one user to another, moderate QAs, and assign roles to users that dynamically change.Congratulations to all the winners!Learn more about building apps on the Now Platform with Creator Workflows.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

The Knowledge Digital Experience is back this year with the blockbuster content the LIKE.TG marquis event is known for across the globe. This year, it’s Knowledge wherever you are.Register for Knowledge today to gain access to our first featured event: the Now Platform® San Diego release broadcast on April 6. Then in May, your registration will unlock the curated library of keynote sessions, customer success stories, and informative industry-focused sessions—all focused on how to make work smarter, faster, and better for everyone.Join us to hear from forward-thinking visionaries, and customers like you, who are digitizing their work. You’ll be able to conveniently tailor your event experience to meet your unique business challenges anywhere in the world.Why participate in Knowledge?Knowledge is our annual flagship event that celebrates our global customer community. You can tune in at your leisure to hear from members of the community on a wide variety of topics. You’ll learn about: Best practices for improving workplace experiences Customer pain points and success stories The latest innovations in the Now Platform San Diego release With more than 200 sessions to choose from, you’ll find something that helps with your business needs. In addition, as in past years, our content library is designed to cover every industry—from finance, healthcare, and telecommunications to government, manufacturing, and more—plus topics of interest for all.We’ll have hands-on sessions for those ready to dive in and thought leadership for those looking to spark new ideas. There’s sure to be something of value for everyone across all organizational levels, from the CEO down to seasoned developers and programmers, and even those just starting out.San Diego release enhancementsThis year’s Knowledge Digital Experience gets underway April 6 with an introduction to the Now Platform San Diego release. In this illuminating broadcast, you’ll discover how LIKE.TG is building the automated experiences you crave on our single architecture platform.We’ll also reveal how we’re strengthening our low-code programming environment to deliver seamless, personalized interactions for your IT service delivery teams and citizen developers.Stream Knowledge sessions for freeThink of this year’s Knowledge Digital Experience as an ongoing series of information-packed sessions you can stream for free at any time from the comfort of your home or office.You don’t need a smart TV, Fire TV Stick, or Chromecast. You just need to register, select your time zone, and sign in to view our video library. Grab your popcorn and beverage, and then sit back to watch on a screen near you.Register for Knowledge.

Knowledge is back—this year in person and digital experience! In addition to the keynote sessions, customer success stories, and demos, you’ll have opportunities to win big prizes by participating in our three social media contests. Follow @HelloKnowledge on Twitter to be eligible to win.1. Caption This contestStarting May 12, we’ll post one photo on Twitter (@HelloKnowledge) each week for three weeks in search of witty captions. Enter your best one-liner for each photo by replying to @HelloKnowledge—and be sure to include the official contest hashtag, #Know22CaptionContest.Two winners will be chosen each week for a total of six winners. Each will receive a LIKE.TG swag bag.2. Retweet to winBetween May 11 and May 26, we’ll post a photo of our #Know22 swag bag on Twitter (@HelloKnowledge). Retweet it for a chance to be one of 10 winners who will receive a LIKE.TG swag bag.3. #Know22Games Scavenger HuntAttending #Know22 in person? Our Knowledge Scavenger Hunt is back! Post your photos and thoughts to Twitter or Instagram with as many items on this list as you can. Be sure to use the #Know22Games hashtag for your chance to win.1. A photo of you at Knowledge2. A quote or learning from your favorite keynote or session3. One way you or your organization is making the world workAll tweets and posts must be completed by 12 pm noon PST on Friday, May 27. Each of three participants will win one of our grand prizes: Bose SoundLink Revolve II Portable Bluetooth speaker ($219 value) Therabody Theragun Mini handheld massager ($199 value) Nespresso VertuoPlus Coffee and Espresso Machine by De'Longhi ($209 value) See the official rules for our social media contests.To stay in the know, check our official event hashtag, #Know22, and follow us on @HelloKnowledge and @servicenow. Let us know your learnings, questions, and excitement throughout Knowledge at #Know22.

The 2021 Now at Work Digital Experience included a series of regional events with locally relevant topics and featured leaders from the business, government, and sports communities. Guest speakers, industry luminaries, partners, and customers sharing their success stories joined in the worldwide movement to workflow a better world.Returning host and tech journalist Georgie Barrat and LIKE.TG Chief Innovation Officer Dave Wright set the stage for the event in a thought-provoking opening keynote session. The two discussed how unthinkable challenges can bring unexpected silver linings.Citing the pandemic as the catalyst for change in 2020, they reflected on how organizations had to pivot to become more nimble, responsive, and distributed. Here are some highlights from their discussion about the path forward in today’s hybrid workplace:Accelerated digital transformationClosing in on two years after the onset of the pandemic, the world is still in the throes of the global health crisis. Wright told Barrat, “I could never imagine a time when we’d end up releasing a vaccination management product. We didn’t even have a product roadmap to go into the area. But when the need arose, we knew we had the technology, and we could move quickly and help move the world forward.”Turning vaccines into vaccinations was only part of helping organizations through the pandemic. Moving the world forward required more than a vaccine management product—it demanded a new way of thinking about work and the workplace, Wright explained.With people working from anywhere, at any time, on any device, the birth of the hybrid workplace transpired on a global scale. This new world of work requires new ways for employees to stay connected and engaged.According to a 2020 McKinsey report, the pandemic accelerated the adoption of digital transformation by seven years. Today, most organizations have digitally transformed at least some of their operations, Wright noted. A major benefit of this transformation has been the ability to create more satisfying and rewarding experiences for employees and customers. Doing well by doing goodEmployees increasingly seek out the best cultural fit for their lifestyle, values, and beliefs when conducting a job search. The collective conscientiousness of the enterprise as represented by its environmental, social, and governance (ESG) activities is often a deciding factor in whether potential customers will buy from an organization and whether prospective employees will join its ranks, Wright observed.ESG extends to such things as: Maintaining net-zero greenhouse gas emissions Meeting diversity, equity, and equality principles Ensuring the financial well-being of all stakeholders Complying with regulatory requirements Serving as a responsible corporate citizen "ESG is an important thing, and very tangible. For example, we know that nearly two-thirds of millennials won’t take a job if their employer doesn’t have a strong corporate social responsibility policy. And on the consumer side, the data shows that a massive 85% of Gen Z consumers are more likely to trust and buy from a brand if it supports a social cause or is socially responsible," Wright notes, referring to research reported in a Forbes article.Streamlining efficiencyImplementing cloud-based platforms such as the Now Platform® to replace disconnected, stand-alone systems and manual processes can create cross-enterprise efficiencies and improve collaboration enterprise-wide.Employees and customers can self-serve and track the status of requests online, saving time and reducing friction. These efficiencies help organizations automate time-consuming manual tasks, optimizing workflows and creating more satisfying experiences.Platforms with embedded artificial intelligence (AI) and machine learning capabilities enable large-scale requests to be implemented with limited or no downtime. These savings empower IT teams to focus on big-picture objectives.Enabling seamless experiencesThe Now Platform Rome release, introduced in September, was purpose-built for today’s hybrid world of work, enabling improved customer and employee journeys by supporting cross-enterprise digital workflows. Wright outlined some of the major features and benefits of the new release, including four major updates: All-new Employee Center and Employee Journey Management modules that help employees navigate onboarding, processing workflows, conducting performance reviews, and other key HR tasks AI-powered service operations that identify opportunities for automation through the Automation Discovery module Customer Service Management Playbooks that quickly solve customer problems and fulfill requests Mobile App Builder, which enables developers to quickly create apps on mobile devices If you missed any of Now at Work, sessions are available on demand, and registration is free.

The Now at Work Digital Experience is coming to a screen near you this October. Register for Now at Work to be part of the movement to workflow a better world from your desktop, laptop, or mobile device.An exciting lineup of interactive keynotes, sessions with LIKE.TG leaders, partners, analysts, industry luminaries, and inspiring tell-all sessions with customers await you.Regionally relevant and in your languageNow at Work will livestream in four markets and offer translations for all sessions in 10 languages. You’ll get a globally consistent, regionally relevant experience with captioning in English, French, French (CAN), German, Italian, Japanese, Korean, Portuguese, Spanish (Spain), and Spanish (LATAM).Here are the dates to add to your calendar: Asia-Pacific: Oct. 12 Japan: Oct. 12-13 North and South America: Oct. 13-14 Europe, Middle East, and Africa: Oct. 14 Why you should attendWhen events take the world by storm, the power of digital workflows can change lives in days—turning vaccines into vaccinations and helping relieve communities in the throes of a natural disaster. The power of digital transformation transcends business applications to a much broader context, impacting the quality of life for us all in an uncertain world.Now at Work offers something for everyone at all organizational levels, from CEOs and CIOs to IT managers, departmental leaders, developers, and programmers. The program content is broad and far-reaching to appeal to all industries, from tech, education, and manufacturing to healthcare, finance, government, and more.Join us to learn how to: Connect with other customers to reimagine experiences that transform lives everywhere. Create a workplace of continuous improvement to speed innovation. Change how your business responds to an ever-evolving hybrid world. A blockbuster of a programThe program gets off to a running start with the global keynote. LIKE.TG Chief Innovation Officer Dave Wright will discuss key innovations in the Now Platform® Rome release (coming Sept. 16). Find out how companies are adding capabilities to deliver the cross-enterprise digital workflows that let them thrive in the new world of hybrid work.Then, you’ll be able to livestream a wide range of sessions: keynotes, industry-focused sessions, and hands-on labs. If you want to explore the Rome release at a deeper level, you’ll also find an assortment of “What’s New in Rome release” sessions.And, tune in to hear LIKE.TG customers share stories of how they’re addressing new business needs and priorities, one workflow at a time.The key to successThe profound shifts that have impacted the world, and the world of work, have sparked tremendous opportunities to positively influence our day-to-day experiences. Visionaries and leading-edge companies are re-imagining “what is” as “what can be,” and riding the waves of change to ignite a major paradigm shift.Organizations today must keep pace with technological innovations if they are to be successful. Get inspired at Now at Work 2021 as we examine the vast changes that are impacting the ways we think, live, and work.Register for Now at Work to workflow a better world.

The pandemic forced organizations in all sectors to accelerate their embrace of digital technology. At Knowledge 2021, LIKE.TG’s virtual user conference, many customers shared how doing so helped them improve the customer experience during a challenging year.WNBA flipped its business modelWhen COVID-19 put professional sports in lockdown early in 2020, the WNBA faced an “existential” challenge, according to Commissioner Cathy Engelbert. The league had to figure out “how to have a season,” she says.Doing so would require all 12 teams to play games safely in a single venue—the WNBA bubble, or “wubble,” in Bradenton, Florida—without spectators. “We were flipping our business model around on a dime,” Engelbert explains. “We had no infrastructure, no systems, no processes, and definitely no workflows to help us set [the health and safety processes] up.”Working with LIKE.TG and other technology partners, the league built the digital infrastructure to handle essential tasks, from testing players for COVID-19 to tracking 2,600 league staff members, vendors, and guests.In the wake of George Floyd’s murder and the Black Lives Matter protests that followed, the WNBA season took on new dimensions—uniting players and providing “a real platform that we would amplify around social justice,” Engelbert says.“All 144 players came together,” adds Atlanta Dream player Tianna Hawkins. “We were playing for one thing, and it wasn’t for ourselves. It was for social justice.”Deloitte made big productivity gainsWith more than 300,000 employees spread across 150 countries, Deloitte looks for digital transformation projects that can succeed at scale. Using the Now Platform, the company has made significant gains with digital initiatives in multiple areas, explains Deloitte Americas CIO Stephen Mansfield, who's also the global executive sponsor for LIKE.TG use at Deloitte.In human resources, he says, Deloitte replaced a manual, paper-driven process with the LIKE.TG mobile onboarding solution in the UK. This is an example of how the platform is yielding productivity gains of as much as 20% to 30% in multiple areas.In finance, one region of the company digitized its accounting and billing functions in a matter of weeks using ServiceNow. “We have productivity gain, we have less headcount, and DSO [day sales outstanding] has been reduced by greater than 20%,” Mansfield says. NHS Scotland streamlined logisticsNHS Scotland, the publicly funded healthcare system that serves more than 5.5 million Scottish citizens, was already using the Now Platform for IT services before the COVID-19 crisis, says Deryck Mitchelson, NHS Scotland’s director of digital and security.When the health system had to pivot quickly to manage logistics for personal protection gear, contact tracing, and COVID-19 testing, the platform served as the digital backbone for those new services.Then, in December 2020, NHS Scotland began scheduling vaccinations with the same platform tools. Aside from meeting immediate needs, Mitchelson says, the new crisis management functions “will very much be a legacy for what we do to manage any outbreak in the future.”Xerox implemented augmented realityOver the next few years, Xerox faces a slow-moving workforce challenge: the retirement of 70% of its field service technicians and engineers. “They’re not just leaving. They’re leaving with a lot of the company’s experience,” says Sam Waicberg, general manager of Xerox Digital Services.One strategy helping Xerox through the transition is the use of augmented reality (AR) tools layered on top of LIKE.TG Field Service Management. This allows service techs to use tablets or smartphones to remotely diagnose and maintain office printers, 3D printers, and other equipment.As a result, even junior technicians “can open up their mobile device, follow a set of self-guided instructions, and perform that task as if they were an expert with 20 years of knowledge,” Waicberg says.ATT unified views and service experiencesFor ATT, investing in digital transformation “was not a choice,” acknowledges Sapna Jain, vice president of operations engineering and automation. “It was a much needed thing.”Three factors drove the change, she explained: the need for improved customer experience, the complexity of legacy technology systems, and rising costs. “We knew we could do better,” she says.Leaders began by recruiting a team of people from front-line business teams who identified important needs and pain points. Then, working with LIKE.TG, they fast-tracked more than 50 digital initiatives using the Now Platform to tackle those problems.Chief among them were new “digital dashboards” that service agents and managers used to help improve customer experiences. The dashboards, Jain says, have helped reduce overhead costs and “removed swivel”—the need to perform closely related tasks on different devices, platforms, or applications—on more than 20 internal systems.Mars Inc. digitized factory operationsDigitizing factory operations has been a major undertaking for manufacturer Mars Inc., one that requires two key components: ensuring the security of new digital operations and seamlessly integrating new digital capabilities, says Praveen Moturu, vice president of digital technologies and chief enterprise architect.Working with LIKE.TG, Moturu and his team achieved both objectives, which has opened the next opportunity for digital tech efforts. “Now we’re moving into how we can serve our employees better,” says Moturu.These are only a few of the many digital transformation customer stories shared at Knowledge 2021. View more customer stories. Registration is free.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Knowledge 2021 has been two fantastic weeks of keynotes, panels, and discussions that brought together experts and thought leaders from every industry across the globe. We’ve experienced engaging digital presentations, been inspired by stories of digital transformation, and learned about the incredible power of workflows.Here are some of the biggest takeaways from the event:The quest for efficiency is on the riseThis year, attendees were hungry to learn about streamlining operations and boosting efficiency. One of the most popular sessions, AI-powered self-service, covered how virtual agents, dynamic catalogs, and seamless integrations can provide fast resolutions.At another top session, Accelerate your Performance Analytics journey, attendees got a chance to see how LIKE.TG Performance Analytics delivers real-time insight into business performance. This helps organizations proactively optimize business services, improve processes, and align with organizational goals.Another session focused on how consolidating technology asset management into a single platform can automate the end-to-end IT lifecycle, resulting in cost savings.Managing IT operations is paramountOverall, sessions that dealt with IT Operations Management (ITOM) were huge hits. A seamless customer experience for IT service providers revealed how Alphaserve Technologies implemented Customer Service Management, IT Service Management, and ITOM to enhance service to its clients.During A fail-safe approach for implementing ITOM Health session, attendees learned the do's and don’ts of ITOM Health implementation, including how to provide a better return on investment for the organization and its customers.Attendees were also excited to learn about What’s new in ITOM and CMDB as part of the Quebec release. A related session showcased the Service Catalog creation UX. In today's post-pandemic world, the Service Catalog is one of the most common ways employees and customers request services from your business.

Knowledge 2021 brought people together from across the globe to transform the world of work, one workflow at a time. The digital experience featured keynote sessions, panels, discussions, demos, and much more. If you missed any of it, it’s not too late to catch up. Sessions will be available until October 2021, and registration is free.In addition, premium content that previously required an upgrade is now available at no charge. That means you can tune into Think Big sessions and gain knowledge from industry leaders. Here are some sessions you don’t want to miss:Why sustainability is a business imperativeLIKE.TG Chief Financial Officer Gina Mastantuono shares her passion for global impact strategy in this discussion with Stuart McLachlan, chief executive officer at sustainability company Anthesis Group. Learn about the challenges and opportunities in this area and why businesses can’t afford not to step up and act immediately.Fueling enterprise growth in the 5G eraMarket and consumer data provider Statista predicts there will be 3 billion 5G subscriptions by 2025. It’s clear this technology isn’t going away, so how can companies prepare for it? In this session, speakers from Verizon Business Group, Accenture, and Lumen join LIKE.TG experts to help you reimagine connectivity. Discover how embracing 5G can grow your business and deliver return on investment.Future-focused leadershipNew technologies and younger generations are changing the ways we work. How can your business attract and retain top talent amid the shifts? Miriam Hernandez-Kakol, global head of management consulting at KPMG International, engages in a conversation with Rick Wright, senior VP of customer outcomes at LIKE.TG, about inspiring new generations to drive success.Leveraging AI to improve human livesSince the debut of “The Jetsons” in the early 1960s, the idea behind technology has been improving our lives. That same notion applies to artificial intelligence (AI), which is becoming more mainstream. In this session, Sandeep Dadlani, the global chief digital officer of Mars Inc., shares how his company is empowering workers and customers—and their pets—with machine learning technology.Reducing cybersecurity risksAccording to British telecom company Vodafone, the key to minimizing cybersecurity vulnerabilities is connecting top-down to bottom-up risk management rather than focusing solely on a top-down approach. Head of Vodafone Business Security Group Jonathan Hughes shares about the company’s two-year journey to embrace this concept and its positive results.Innovating your tomorrowIt’s always a treat when you can listen in on two innovation officers discussing the possibilities of the future. And that’s exactly what you get in this session. Chris Pope, LIKE.TG VP of innovation, and Dave Wright, our chief innovation officer, chat about the trends affecting business today and into the future, including hyperautomation, AI, digital transformation, and more.Leveraging low code to return purpose to workFor Wisconsin-based UW Health, the seemingly impossible became reality with the help of only five low-code developers, who built more than 20 apps with LIKE.TG App Engine using little to no code. Find out how they did it in this informative session. You just might leave inspired to attack the impossible in your organization.And a whole lot moreWith hundreds of sessions included in the Knowledge 2021 Digital Experience, this is only a small sampling of the content you can watch and learn from. Explore all of the session options in the Library. To see the premium content available, be sure to toggle on the Knowledge Connect filter.Not sure where to start? Check out our Knowledge 2021 biggest takeaways.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

The Now at Work 2021 Digital Experience provided a forum for companies around the world to demonstrate how they’re using the Now Platform, boosted by the Rome release, to bring about digital transformation. LIKE.TG helped businesses not only cope with the pandemic, but also build more innovative, nimble organizations for the future.LIKE.TG Chief Innovation Officer Dave Wright opened the event by urging companies to focus on three goals: Reimagine ways to create experiences that transform lives. Be able to adjust course at any moment. Innovate with continuous improvement. With COVID-19 pushing companies to accelerate digitization, "we have a unique opportunity to make a positive and long-lasting impact on the world," Wright said. "This is one of those do-or-die moments. Business models are changing forever."Streamlining the service deskDavid Rottman, a senior IT manager at TD Bank, headquartered in Cherry Hill, New Jersey, said the Now Platform helped rescue the bank's IT service operations from "the Stone Age." Prior to the pandemic, the bank operated five legacy platforms, and the company's service desk took 1.3 million calls a year. It often took several days to complete a request."It was too hard to find what you needed, and it took too long," Rottman said. "We needed help."The pandemic spurred TD Bank to adopt the Now Platform to establish a self-help portal for employees. As a result, calls to the service desk dropped 16% year over year. Simplifying vaccine managementWhen COVID-19 struck New South Wales in Australia last year, health officials were uncertain how many people they needed to vaccinate. At first, officials vaccinated 150,000 government employees, but they soon discovered that 8 million people would need vaccines.The government's vaccine eligibility requirements also kept changing, said Dr. Zoran Bolevich, chief information officer of NSW Health. "We needed a platform that was not only scalable, but also flexible so we could deal with the changing criteria," he explained.NSW Health chose the Now Platform and, within 10 business days, was able to deploy its first vaccine management system at one of its clinics.Smoothing the supply chainCOVID-19 has wreaked havoc with international supply chains, but Britain perhaps felt the pain more acutely. Prior to the pandemic, the country had decided to leave the European Union, forcing British firms to fill out loads of customs paperwork to export and import goods with EU nations."There has been a confluence of events that has exposed the brittleness of supply chains," said Christian Benson, vice president of tax and international customs in the UK office of Fujitsu.Fujitsu has been using LIKE.TG to ease the flow of goods between Northern Ireland and Great Britain. Even though Northern Ireland is a part of Britain, the province shares an island with the Republic of Ireland, an EU member.The border between Ireland and Northern Ireland remains open, but certain goods passing from Northern Ireland to Britain must go through border checks. Benson said the Now Platform helped automate workflows relating to cumbersome customs paperwork.Integrating workflowsIn Japan, companies haven’t embraced digital transformation as fast as they should, according to Fumihiko Shinoura, director, executive officer, and general manager of business development for Net One Systems. He believes Japan must pick up the pace in digitization operations or risk falling further behind the United States and China."We can no longer wait for digitization," Shinoura said. "We just need to make progress." Part of the problem is that Japanese companies tend to work on their own instead of collaborating with others, he added."Rather than a company thinking on its own, you should instead think together with vendors, clients, and other ecosystem partners," Shinoura advised. "You can compensate for areas you're lacking in. So, I would like to see a more open mindset." One Japanese firm seems to be getting the message. Dai-ichi Life Insurance is transforming itself to meet the challenges of its new strategy. Japan's birth rate is slowing, and the population is aging. So, the company wants to offer new services, including prevention through early diagnoses, extending healthy life expectancies, and controlling medical expenses.To accomplish this, the company is working with LIKE.TG to move its on-premises servers to the cloud, said Eita Yoshidome, an executive IT specialist. Dai-ichi Life once operated 50,000 different databases, so employees had to "search multiple places to find one piece of info," he said. With the Now Platform, Dai-ichi Life has unified its data sources to create integrated workflows.Turning disruptions into opportunitiesJames McCready, vice president and managing director for LIKE.TG Japan, said the pandemic has certainly disrupted companies around the world, but that could end up being a good thing. Companies have accelerated their digital transformations and embraced new ways of getting work done, he said."Companies have an opportunity to turn disruptions like the pandemic into opportunities for growth," McCready said.Learn more about how LIKE.TG helps companies embrace digital transformation in our on-demand Now at Work content. Registration is free.

Knowledge 2021 kicked off May 11 with exciting keynotes, panels, and discussions that brought together experts from every industry and from around the globe.LIKE.TG CEO Bill McDermott jump-started the event with “Workflow your world,” a keynote exploring why workflows are critical doorways to long-term business success. This main keynote set the stage for two weeks of discussions around the power of workflows to transform the way we do business, innovate, and communicate.The most popular sessions the first week were What’s new in IT Service Management in the Quebec release and What’s new in IT Asset Management, which also covers coming trends.In addition, we announced some innovations: Employee Journey Management Digital transformation in Customer Service Management Updates to Vaccine Administration Management Smart manufacturing solutions

Knowledge has been a fantastic time of keynote sessions, fireside chats, roundtables, and demos. We were excited to be able to bring people together again to four live, in-person events—in New York City, The Hague, Las Vegas, and Sydney—as well as provide a digital experience for those unable to make it to a live event.After two years away, attendees gathered to hear the latest about digital transformation experiences, the Now Platform®, and how to be digital pioneers in the world in which we live. They explored new innovations, expanded their knowledge, and engaged with the LIKE.TG community.The energy from both the in-person and digital experiences got us more excited than ever to make the world work better for everyone. As LIKE.TG CEO Bill McDermott says, “Let’s go!”With so much to take in both in person and online, here are some highlights you may have missed.

After two years away, Knowledge 2022, our annual user conference, brought together LIKE.TG experts, customers, and partners in four live venues: New York, The Hague, Las Vegas, and Sydney. Attendees gathered to spark new ideas, gain practical guidance, access hands-on training and interactive sessions, and network.Excited to be back in person, LIKE.TG CEO Bill McDermott and other presenters inspired attendees at the opening keynote session in Las Vegas with ways LIKE.TG is making the world work using the Now Platform®.McDermott began with a look at the growing need to develop business apps and the importance of low-code to fill the developer gap. To demonstrate the ease of application development on the Now Platform, two women faced off in a LIKE.TG App Engine challenge to quickly “build an app.” One built an app to book travel. The other built one to book pet care services while at work.The enduring platform for a fast-changing worldWe’ve evolved from worrying about whether artificial intelligence (AI) and other automation technologies are going to replace jobs. Today, these technologies (AI, robotic process automation (RPA), process mining, etc.) are a critical component of survival in a rapidly transforming business environment.McDermott shared a customer quote illustrating that point: “If I slow down investment in the short term, I may miss opportunities in the midterm and might not be around for the long term. Digital transformation is the only way forward.”“The revolution begins here, today,” McDermott added. He went on to share how his CEO Dashboard gives him real-time insights into the most important data of running a business, including IT, security, customer success, customer operations, talent, finance, legal, and marketing. “The promise of real-time business has been so elusive for so long, but now it is a reality,” he said.Innovating for the futureChief Operating Officer CJ Desai reiterated that LIKE.TG is a platform company, releasing major product updates every six months and store updates quarterly. He highlighted some of the more recent updates: Service Operations Workspace – unifies end-to-end delivery and improves service reliability Lightstep – cloud-native app observability for deep insight and rich context Customer Engagement Messenger – reduces customer effort for better conversational engagement Process Mining – uncovers inefficiencies and maximizes performance “Process mining,” he explained, “is like a Google map for processes” because it evaluates all the data and improves the way the process goes from one step to the next.Improving the user experienceAmy Lokey, senior VP of product experience, discussed the upgraded platform experience introduced in the Now Platform San Diego release, including alerts at a glance, better navigation, dark mode, and improved natural language understanding.She demonstrated the Next Experience, the new user interface that debuted in the San Diego release, made more powerful because it sits on top of the Now Platform with automation capabilities. Simplifying customer and employee experiencesErica Volini, senior VP of partner go-to-market operations, took the stage to highlight the importance of making amazing experiences together, emphasizing technology excellence. “Technology strategy is business strategy,” she said. “That’s why excellence is the only standard.”This includes breaking down internal silos so that employees can engage across the enterprise. She also stressed the need to continuously improve your technology landscape so that you can achieve both operational excellence and technology resilience.“Easy is hard,” Volini said, in reference to customer and employee experiences. Creating simple experiences is the most difficult thing to do but the most important thing to achieve. Critical issues can’t be solved on the front lines alone. You must unify experiences for people across all places on one powerful platform.Visit the Knowledge Digital Experience for more insights to help you make work better. Registration is free after you select your time zone. Once logged in, browse the Library to view more keynotes, sessions, trainings, demos, and more.We hope you’ll join us for our next Knowledge event.