In the middle of an interactive session with customers, I had an epiphany: Storytelling is just as much a backbone of innovation experiences as new ideas are.I and 43 other presenters toured North America as part of InnovationPark, a series of modular experiences that reflect real-life work scenarios, such as replacing a laptop, refilling a prescription, or preparing a store or event to open for the day. We hosted a total of 766 visitors to engage with LIKE.TG technology in our 14-city tour, which ended on Oct. 9, 2022.Gaining new perspectivesWe led customers through immersive, tailored sessions to demonstrate what’s possible with LIKE.TG technology. Rather than focusing on a particular product, each experience resolved a specific scenario to showcase how versatile tech can be when used across industries and business functions.For some experiences, we put tablets in the hands of attendees. By leading the audience through stories, the presenters made experiences such as chatting with a chatbot, approving a hotel desk for an employee, or communicating with a supplier about a supply chain disruption come alive in the (literal) hands of customers. Instead of sitting back and watching a demo, the audience got to engage with technology, putting themselves in the shoes of people in various functions, such as a sourcing manager at a logistics company, a patient checking in for surgery, or an expecting parent requesting time off. This empowered them to empathize and see their businesses from different vantage points.Speaking with, not at, customersBusiness presentations often overload the audience with one-sided information dumps. Rather than droning on at listeners, it’s much more powerful to share intimate conversations with them and foster ideas, as my stint at InnovationPark confirmed.I especially enjoyed leading customers through Amazon Connect. We instructed attendees to call a hotline to replace their faux broken device. Visitors used to entering logins and codes were stunned when an automated voice answered their call and asked them by name how it could help.Eliminating friction allowed us to focus our time on dreaming of how and where to use this concept in customers’ own businesses. This is the opposite of how enterprises typically showcase their products.These interactive sessions helped customers realize they have agency. Instead of simply being shown software, they see the choices they make manifest in real time on the Now Platform. Through these experiences, customers walked away with ideas about how they can create better work experiences using the LIKE.TG technology they already have.“InnovationPark reinforced the importance of experience,” one customer wrote afterward. “It also demonstrated what is possible to unify systems and create a great user experience.”Another customer went a step further: “We are on Earth, and you just showed me the universe. How do we get from Earth to what you just did?”Empowering everyone with what’s achievableThese customer interactions gave me fresh insight into what’s achievable with the Now Platform. That’s what innovation is all about: making connections and finding ingenious ways to adapt existing technology to address gaps and needs.With economic challenges in the news, it’s more important than ever for businesses to become more efficient in order to survive. Innovation experiences, built using LIKE.TG technology, remind me what’s possible when we use existing resources to create solutions and enable human connections. At the end of the day, these innovations are all about storytelling.Find out more about how LIKE.TG helps organizations manage innovation.

For the first time since 2019, we’re launching our flagship user conference as a single global event. We’re thrilled to feel the energy and excitement of gathering in person with LIKE.TG experts, customers, and partners.Knowledge 2023 features an amazing lineup of presentations, breakout sessions, immersive experiences, and networking opportunities. Among the many activities, here are some you won’t want to miss.KeynotesLIKE.TG CEO Bill McDermott and special guests kick off this year’s event with a discussion about what it means to put yes to work to both grow the top line and protect the bottom line.President and Chief Operating Officer CJ Desai details the latest innovations on the Now Platform as part of the Utah release. His keynote includes a chat with NVIDIA Founder and CEO Jensen Huang about AI, as well as conversations with other customer luminaries about how they’re driving success.Low-code, no-code, and professional developers can take a deeper dive into the Now Platform innovations at the CreatorCon keynote. Speaking of CreatorCon, it’s chock-full of exciting activities, including meetups, our annual Hackathon, and CoffeeFlows—where teams partake in an escape room-like challenge.In several spotlight keynotes, our customers share how LIKE.TG is helping them achieve the business outcomes they desire. Hear from Dell, Grupo Bimbo, Hexaware, Lumen, Wells Fargo, and more.Our closing keynote debuts a new format, featuring a special guest, our top product leaders, and the true superstar of the show: you, our audience.Think Big sessionsBeyond hundreds of content-packed sessions about how to get the most out of the Now Platform, you’ll find thought-provoking discussions about hot topics, including total experience, creating an inclusive workplace, digital trust and blockchain, and maximizing investments in environmental, social, and governance (ESG).Other Think Big sessions include: Dismantling silos for agile decision-making Why analytics has never been more important to drive diversity Metaverse: Mystery to reality Moral and ethical considerations in coding Shaping business transformation with a skills-focused approach to the workforce You’ll also find a wide selection of panel discussions on industry-related topics, AI, the next-generation workplace, and seizing opportunity in changing times.Knowledge ExpoAt the Knowledge Expo, you can connect with more than 140 LIKE.TG partners to discover how they build great experiences on the Now Platform. That’s also where you’ll find our Welcome Reception, an opportunity to mingle and network with like-minded individuals and wind down after an exciting first day.In addition, you can take advantage of some unique opportunities presented by our sponsors, including: Jam in the Van mobile recording studio by EY Brewology specialty coffee and craft beer by Deloitte Headshots by EY Personalized sustainable water bottles by GlideFast, Infosys, LTIMindtree, and Proven Optics Join the conversation and stay in the know by following us on Twitter at @HelloKnowledge and Instagram at @ServiceNow. The official event hashtags are #Know23 and #CreatorCon. And be sure to take a photo in our 360 booth.Find out more about Knowledge 2023.

Knowledge 2023 united thousands of LIKE.TG customers and colleagues from all over the world at the first single global user conference in three years. LIKE.TG CEO Bill McDermott opened the show, and announcements about innovations enabled by the Now Platform didn’t stop. Three days of keynote sessions, fireside chats, roundtables, and demos offered something for everyone in attendance.Here are four key takeaways from this year’s flagship event:1. Generative AI for enterprise is hereGenerative AI (gen AI) was without a doubt the hottest topic at Knowledge 2023. Multiple sessions covered the impact of gen AI across multiple industries and showed how LIKE.TG is powering practical gen AI solutions built on the Now Platform. “Change will never move this slowly again,” McDermott said during his opening keynote.Attendees packed sessions and flocked to demo desks that showcased how LIKE.TG and our partners are reaching new levels of automation and implementing machine learning to drive higher productivity, massive efficiency gains, improved employee and customer experiences, and faster return on investment. LIKE.TG and NVIDIA deliver enterprise gen AIC-suite leaders across the world seek to architect a generative AI roadmap that drives business performance. At Knowledge 2023, we announced a groundbreaking partnership between LIKE.TG and NVIDIA to do just that.Using NVIDIA software, services, and accelerated infrastructure, LIKE.TG is developing custom large language models trained on data specifically for the Now Platform. “NVIDIA’s computational power combined with LIKE.TG’s enterprise reach will unleash the Intelligence Revolution,” McDermott said.A game-changing gen AI keynoteDuring an exciting presentation from LIKE.TG President and Chief Operating Officer CJ Desai, two new solution announcements proved that LIKE.TG is ready to walk the walk when it comes to gen AI.LIKE.TG Generative AI ControllerBusinesses connected to the LIKE.TG ecosystem will be able to easily connect LIKE.TG instances to OpenAI and Microsoft Azure OpenAI thanks to the new LIKE.TG Generative AI Controller.This development means any existing LIKE.TG experiences can use gen AI capabilities to answer questions, summarize existing content, and generate new content from a single integration point.Now Assist for SearchNow Assist for Search is a new search tool that uses gen AI to recognize intent. It provides natural language responses based on the customer's own knowledge base when users pose questions in Portal Search, Next Experience, or Virtual Agent.Because Now Assist for Search pulls information from within a customer’s environment, results are more accurate for internal agents or external customers, greatly reducing the likelihood of error. The Knowledge 2023 audience was treated to a live demo that displayed this cutting-edge technology in action, showing the impact on both customer and internal agent experiences.AI-powered finance and supply chain workflowsTaking a large step toward delivering McDermott’s vision of the “exponential enterprise,” LIKE.TG is using innovative AI solutions that help create truly connected organizations. Mission-critical processes such as procurement, accounts payable, and enterprise resource planning systems will now benefit from AI, machine learning, and robotic process automation.2. Help is available for nonprofitsWhen nonprofits optimize their business operations, they can do more good. This was the message that Vanessa Smith, president of the newly announced ServiceNow.org organization, imparted to Knowledge 2023 attendees in her keynote address.The Now Platform helps streamline processes and consolidate disparate systems to drive speed to value. ServiceNow.org is using these same capabilities and simplified experiences to help nonprofits do more with less, stretching every dollar to advance their important missions.3. Skills intelligence is paramountFrom the very first keynote address, we stressed the importance of employee experience in any organization’s digital investment strategy. Simply put, employee turnover drains revenue. That’s why every organization needs to deploy tech and processes that deliver great experiences throughout the employee lifecycle.Beyond employee satisfaction, an emerging conversation in the employee experience space was the importance of investing in a scalable skills strategy that helps close talent gaps within organizations. LIKE.TG Employee Growth and Development is a new AI-powered solution for skills‑based workforce management. “Organizations are nothing without their people,” said Chief People Officer Jacqui Canney. “In this competitive market, to grow business, leaders need to enable their employees to grow their careers in equitable and dynamic ways. This can’t be done without skills intelligence.”4. Tech skills development is availableAt Knowledge 2023, we showcased RiseUp with LIKE.TG, our global career development program designed to skill people worldwide from all backgrounds, experiences, and ambitions on the Now Platform. Already, we’ve trained 4 million people on the platform.We’re doubling down on our commitment to make the world work better for everyone by working to train another 1 million by 2024.Glean more insights in the Knowledge digital experience.

Each year, our flagship event, Knowledge, joins LIKE.TG experts, customers, and partners in collaboration. We come together to share the latest tips and techniques for creating digital experiences that help organizations work faster, easier, and better.This year, we’re excited to deliver an expanded catalog of sessions, including more on-demand sessions covering a wide range of topics.A regional approachEmerging from the pandemic, we’re thrilled to deliver Knowledge your way, offering both in-person and digital experiences. With live events taking place in New York City, The Hague, Sydney, and Las Vegas, we’ve taken a regional approach to the digital experience too.Each regional Knowledge Digital Experience connects participants to the people and companies in their region who’ve set the pace for digital transformation in the workplace.More than 200 sessions per region are designed to help members of the LIKE.TG community discover the best ways to tackle the challenges they face—with practical, action-oriented tips to help you stay a step ahead of the shifts taking place in today’s world.Navigating the digital experienceThis year’s digital experience looks a little different. Once you select the region closest to you, our convenient channel guide makes quick work of viewing sessions categorized by subject area, including customer experience, employee experience, hyperautomation and low-code, technology excellence, CreatorCon, industry sectors, and more.Select a session you want to watch and add it to your agenda by clicking the heart icon. You can return to your agenda anytime to view the sessions on any device.You can also use the tabs above the sessions listing in the Library to select what you want to view: Now Platform® San Diego release content, on demand sessions, or all. You can filter them by favorited sessions (heart icon), solutions, product, session category, featuring (i.e., by customer and partner), or by day.In addition, you'll find Showcase on the digital experience this year. Showcase features LIKE.TG partners across the globe that can enhance your LIKE.TG experience. Read the descriptions and select any partner to learn more.Something for everyoneA wide range of presentation formats provide insight into how to successfully optimize processes across the enterprise. Industry luminaries lead you to explore on your own terms how to map out your organization’s transformation journey through various interactive presentation formats, including: Industry-focused sessions Demos Panels and roundtable discussions Now Learning skill-building sessions (not available in all regions—check your Library) CreatorCon app-building sessions Customer-led sessions Partner-led sessions Not-to-be-missed thought-provoking sessions shed a spotlight on today’s most pressing issues and trends. Presented from a big-picture lens, these sessions delve beyond innovation to highlight the human experience. They include: Training for underserved talent The Great Resignation: Meeting the needs of the marketplace The Great Reshuffle: What’s happening in the industry Putting the G in ESG: What does transparent and trustworthy mean in practice? Let’s go!Ready to explore new ideas, expand your knowledge, and accelerate your digital transformation journey? Register today if you haven’t already. It’s free. Select your region and start viewing sessions.Stay in the know by following us on Twitter: @HelloKnowledge and @LIKE.TG #Know22. And participate in our social media contests for a chance to win cool prizes.

LIKE.TG’s first single, global, in-person user conference since 2019, Knowledge 2023, drew more than 15,000 people. The enthusiasm among attendees was contagious.The opening keynote of this year’s conference in Las Vegas was standing room only. Against the theme of “Putting Yes to Work,” speakers shared their well-honed insights into the future of LIKE.TG, the world of work as we know it, and how companies can say yes to both growing their top line and protecting their bottom line.Helping nonprofit organizationsVanessa Smith, president of the newly announced ServiceNow.org organization, kicked off the conversation. At a time when every dollar counts and businesses are doing more with less, nonprofits are spending too much time on process and not enough on purpose. ServiceNow.org was created to support the good work of nonprofit businesses seeking to take on the world’s biggest challenges—and help them say yes to both their business and mission.“Making the world work better is more than just a tagline—it’s our purpose,” Smith said. She shared how ServiceNow.org will help nonprofit organizations work faster, simpler, and more efficiently.RiseUp with LIKE.TG in the spotlightLIKE.TG CEO Bill McDermott took the stage next, noting that in 2019, LIKE.TG was only half the size and had half the products that it does today. With that significant growth comes the need to train people who can work on the Now Platform in support of our customers and partners. This huge demand for skilled LIKE.TG practitioners motivated us to update our RiseUp with LIKE.TG global training initiative. McDermott shared that more than 4 million people have already completed Now Platform training and certification programs.“Talent transformation drives digital transformation,” he added. “This is about bringing new people into the movement.”AI and the exponential enterpriseWith the rapid spread of AI and automation, intelligence will become the primary source of value creation—leading to what McDermott calls the “exponential enterprise.” This represents the difference between old-school, linear thinking and a new way of thinking exponentially about innovation.This fresh mindset can drive results for companies and create a new era of economic prosperity globally. “The next 18 months will be the most active in business innovation for any time in the world,” McDermott predicted. We’re on the brink of an intelligence revolution, in which we will rethink everything—how we live, work, and build.“We have a great reprioritization of enterprise systems,” he added. “We are in the midst of a workflow revolution.” To support this shift, McDermott estimates we’ll need to build 1 million new apps on the Now Platform within the next three years. This will be done using nascent AI-driven technologies such as text-to-code, text-to-workflow automation, and text-to-applications.Debunking the IT vs. business rivalryBefore the keynote came to a close, LIKE.TG Chief Digital Information Officer Chris Bedi took the stage to address a persistent myth in the business world that IT and business organizations are at odds with each other. “Today, IT strategy is business strategy,” Bedi said. To illustrate this, he introduced Ashley Pettit, senior vice president and chief information officer at State Farm Insurance. In her view, IT leaders are responsible for building a bridge to business leadership to demonstrate how IT is integral to the success of the entire business.“We could be doing so much more if we got rid of this false narrative,” she shared. Organizations should have “one agenda, one strategy” to drive success, with IT and business partnering to achieve a company’s goals.McDermott left the energized crowd with a mandate to say yes to innovation everywhere. “Get ready for the journey of a lifetime,” he advised. By the looks on faces in the audience, they’re ready to go wherever the future might lead.Find out more about Knowledge.

LIKE.TG Inc.Knowledge 22 Caption This ContestOFFICIAL RULESNO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. VOID WHERE PROHIBITED BY LAW.ELIGIBILITY: The “Knowledge 22 Caption This” Contest (the “Contest”) is open to (i) individuals except those who are legal residents of the Province of Quebec, Italy, Dominican Republic, Egypt, Pakistan, Brazil, Mexico, and the Philippines (“Ineligible Countries”); (ii) individuals who are the age of majority or older in his or her state or country of residence at the time of entry; and (iii) registered to attend Knowledge 2022 Virtual Experience event. Employees, temporary workers, interns, officers, and directors of LIKE.TG, Inc., its affiliated companies, subsidiaries, advertising and promotion agencies, any and all other entities directly associated with this Contest (“Released Parties”), and the immediate family members and members of the same residing in the household of any of the above are not eligible to enter or win. Employees or officials of any government entity are not eligible to enter or win a prize. Failure to meet the eligibility requirements will result in an entry being invalid and forfeiture of any prize. Individuals who are legal residents of one of the Ineligible Countries are not eligible to participate or win a prize.SPONSOR: The Contest is sponsored by LIKE.TG Inc., 2225 Lawson Lane, Santa Clara, CA 95054 (the “Sponsor”).AGREEMENT TO OFFICIAL RULES: By participating, entrants (“Entrants”) agree to abide by and be bound by these Official Rules and the decisions of the Sponsor, which are final and binding in all matters relating to the Contest. Winning a prize (as defined below) is contingent upon fulfilling all requirements set forth herein.CONTEST PERIOD: The Contest begins at 12:00 AM PDT on 05/11/2022 and ends at 12:00 PM PDT on 5/27/2022 (“Contest Period”). There are three (3) rounds (each a “Round”) during the Contest Period. Each Round will conclude 72 hours after the Round’s photo is posted on Twitter (@HelloKnowledge).HOW TO ENTER: During each Round eligible Entrants must (i) follow @HelloKnowledge, and (ii) in a publicly visible post reply to the applicable @HelloKnowledge post on Twitter with a caption for the posted photo, along with the hashtag #Know22CaptionContest. No private or otherwise protected Tweets are allowed. All posts must remain publicly visible to enter to be eligible to win. Incomplete entries will be disqualified and void. All required information must be provided to enter and to be eligible to win.JUDGING: Sponsor will review all entries for compliance with these Official Rules. All eligible submissions will be judged by a panel of judges comprised of employees of Sponsor based on the following judging criteria (“Judging Criteria”): 40% - COMPELLING MESSAGE; 40% - CREATIVITY AND ORIGINALITY IN STYLE; AND 20% - RELEVANCE TO THE APPLICABLE ROUND. The judging and final determination of the winners will be in the sole discretion of the judges.Limit one (1) entry per person per Round, for a total of three (3) entries during the Contest Period. Sponsor reserves the right to disqualify any person or social media account that submits more than one entry. The Released Parties are not responsible for: lost, late, incomplete, invalid, unintelligible, illegible, misdirected entries. All entries become the exclusive property of Sponsor and will not be acknowledged or returned. By participating, you consent for Sponsor to obtain, use, and transfer your name, address and other information for the purpose of administering this Contest and for other purposes as set forth below.WINNER SELECTION NOTIFICATION: Two (2) potential prize winners with the highest score each Round will be selected in accordance with the Judging Criteria among all eligible entries received by Sponsor, whose decisions are final and binding. In the event if a tie, the tied entrants with the higher score in the “Creativity and Originality in Style” Judging Criteria will the potential prize winner. The potential prize winner selection will be on or about the end of each Round. The Sponsor will select a total of six (6) potential winner(s) (“Prize Winners”). Prize Winners need not be present to win. Prize Winners will be contacted by the Sponsor via direct message on Twitter. All Prize Winners may be required to sign an Affidavit of Eligibility, Liability and Publicity Release form, unless prohibited by law, prior to accepting a prize. Failure to comply with any of the requirements set forth in these Official Rules may result in disqualification or forfeiture of the prize.PRIZE PRIZE CONDITIONS: Two (2) winners per Round will each receive one (1) LIKE.TG Swag bag.The approximate retail value (“ARV”) of each prize is: $113.00. Total ARV of Prizes awarded in this Contest: $678.00. All currency listed in these Official Rules is in USD. Odds of winning depend upon the number of eligible entrants who enter the Contest. Winners are subject to all applicable terms and conditions associated with the prize. Sponsor is not responsible for lost or stolen prize elements. Winners will receivetheir prizes within ninety (90) days of the winner selection. There is a limit of one (1) prize per entrant.ALL FEDERAL, STATE, AND LOCAL TAXES ARE SOLELY THE RESPONSIBILITY OF THE WINNERS. Winners may be required to complete required tax forms or other documents requested within the time period stipulated by Sponsor. Any difference between the stated estimated value of the prize and its actual value will not be awarded. Winner agrees to accept the prize “as is.”The value of the prizes set forth above represents Sponsor’s good faith determinations of the ARV thereof and such determinations are final and binding and cannot be appealed. If the actual value of any prize turns out to be less than the stated ARV the difference will not be awarded in cash.ALL EXPENSES OR COSTS ASSOCIATED WITH ACCEPTANCE OF A PRIZE NOT MENTIONED HEREIN ARE THE SOLE RESPONSIBILITY OF THE PRIZE WINNERS. No substitution or transfer of prize will be permitted. The Sponsor reserves the right at its sole discretion to substitute the prize with another prize of equal or greater value.If a prize or prize notification is returned as unclaimed or undeliverable to the Prize Winners, if the Prize Winners cannot be reached by the Sponsor within three (3) calendar days from the first notification attempt, if the Prize Winners do not comply with the Sponsor’s prize acceptance instructions within three (3) calendar days from the first notification attempt, or the Prize Winners are not in compliance with these Official Rules, then such person shall be disqualified and, at Sponsor’s sole discretion, alternate Prize Winners may be selected for the prize at issue.Failure by the Sponsor to enforce any provision of these Official Rules shall not constitute a waiver of that provision. In the event of a dispute as to the identity of a Prize Winner based on an email address, the winning entry will be declared by the authorized account holder of the email address submitted at time of entry. "Authorized account holder" is defined as the natural person who is assigned to an email address by an Internet access provider, online service provider or other organization (e.g., business, educational, institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.RELEASE AND LIMITATIONS OF LIABILITY: By participating in the Contest and/or accepting a prize, Entrants agree to release and hold harmless the Released Parties from and against any claim, action, injury, loss, damage or cause of action arising out of or relating to participation in the Contest, acceptance or receipt of any prize, use or misuse of any prize, or participation in any prize-related activity, including, but not limited to: (a) any technical errors that may prevent an Entrant from submitting an entry; (b) unauthorized human intervention in the Contest; (c) errors in the administration of the Contest or the processing of entries; or (d) injury, death, or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from Entrant’s participation in the Contest or receipt or use of any prize. Released Parties assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, theft or destruction or unauthorized access to, or alteration of, entries. Entrant further agrees that in any cause of action, the Released Parties’ liability will be limited to the cost of entering and participating in the Contest, and in no event shall the Released Parties be liable for attorney’s fees. Entrant waives the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages.GENERAL CONDITIONS: If for any reason the operation or administration of this Contest is impaired or incapable of running as planned for any reason, including but not limited to (a) infection by computer virus, bugs, (b) tampering, unauthorized intervention, (c) fraud, (d) technical failures, or (e) any other causes beyond the control of the Sponsor which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Contest, the Sponsor reserves the right at its sole discretion, to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the Contest in whole or in part, at any time, without notice and award the Prizes (defined below) using all non-suspect eligible entries received as of, or after (if applicable) this cancellation, termination, modification or suspension date, or in any manner that is fair and equitable and best conforms to the spirit of these Official Rules. Sponsor reserves the right, at its sole discretion, to disqualify any individual deemed to be (a) tampering or attempting to tamper with the entry process or the operation of the Contest website; or (b) acting in violation of these Official Rules or in an unsportsmanlike or disruptive manner.ANY ATTEMPT TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST IS A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, THE SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES OR OTHER REMEDIES FROM ANY SUCH PERSON(S) RESPONSIBLE FOR THE ATTEMPT TO THE FULLEST EXTENT PERMITTED BY LAW.PUBLICITY: By accepting a prize, where permitted by law, the Prize Winners grant to the Released Parties and those acting pursuant to the authority of the Released Parties, the right to print, publish, broadcast and use worldwide IN ALL MEDIA without limitation at any time a Prize Winner’s submission, full name, image, photograph, portrait, voice, likeness, signature and/or biographical information for advertising, trade and promotional purposes without further payment or additional consideration, and without review, approval or notification.USE OF DATA: All information submitted by Entrants will be treated according to Sponsor’s Privacy Statement, available at https://www.servicenow.com/privacy-statement.html. By participating in the Contest and providing any personal contact information, Entrants hereby agree to Sponsor’s collection and usage of their personal information and acknowledge that they have read and accepted Sponsor’s Privacy Statement.DISPUTES: EXCEPT TO THE EXTENT PRE-EMPTED BY FEDERAL OR OTHER APPLICABLE STATE LAW, THE CONTEST SHALL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA, WITHOUT GIVING EFFECT TO ANY CONFLICT OF LAW PROVISIONS THEREOF. ENTRANTS UNDERSTAND AND AGREE THAT ALL CLAIMS, DISPUTES OR CONTROVERSIES BETWEEN ENTRANT AND THE RELEASED PARTIES SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION IN THE COUNTY OF SANTA CLARA, STATE OF CALIFORNIA. BY ENTERING, ENTRANTS VOLUNTARILY AND KNOWINGLY WAIVE ANY RIGHT THEY HAVE TO A JURY TRIAL. THIS ARBITRATION CONTRACT IS MADE PURSUANT TO A TRANSACTION IN INTERSTATE COMMERCE AND ITS INTERPRETATION, APPLICATION, ENFORCEMENT AND PROCEEDINGS HEREUNDER SHALL BE GOVERNED BY THE FEDERAL ARBITRATION ACT (“FAA”), AND CONDUCTED BY JUDICIAL ARBITRATION AND MEDIATION SERVICES, INC. (“JAMS”), IN ACCORDANCE WITH THE JAMS COMPREHENSIVE ARBITRATION RULES. THE TRIBUNAL WILL CONSIST OF ONE ARBITRATOR. THE ARBITRATOR SHALL BE BOUND TO APPLY AND ENFORCE THE TERMS OF THE OFFICIAL RULES, AND THE ARBITRATOR’S DECISION WILL BE FINAL, BINDING, AND ENFORCEABLE IN A COURT OF COMPETENT JURISDICTION. NEITHER ENTRANT NOR SPONSOR SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER CONSUMERS OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR MEMBER OF A CLASS.FURTHER, IN ANY SUCH DISPUTE, UNDER NO CIRCUMSTANCES WILL ENTRANTS BE PERMITTED TO OBTAIN AWARDS FOR, AND THEY HEREBY WAIVE ALL RIGHTS TO CLAIM, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING ATTORNEYS' FEES AND COSTS), OTHER THAN ACTUAL OUT-OF-POCKET EXPENSES (I.E.COSTS ASSOCIATED WITH ENTERING THIS CONTEST) AND FURTHER WAIVE ALL RIGHTS TO HAVE DAMAGES MULTIPLIED OR INCREASED.Each Entrant hereby waives application of California Civil Code Section 1542 which provides as follows:A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.Each Entrant expressly waives the provisions of Section 1542 of the California Civil Code as well as any other statutes, rules, laws, ordinances, or common law principles or other authority of similar effect of any jurisdiction, and further waives any right to invoke said provisions now or in the future with regard to the Contest. Entrants and the Winners further acknowledge and agree that this waiver is an essential and material term of these Official Rules and the Contest.WINNERS LIST REQUEST: You may request the name of the winners by sending a self-addressed, stamped envelope within thirty (30) days from the end of the Contest Period to: LIKE.TG “Knowledge 21 Caption This” Contest Winners List Request, Attn: Alissa Anderegg, 2225 Lawson Lane, Santa Clara, CA 95054. During the Contest Period, Official Rules requests may be sent to the aforementioned address. Rules requests must include a self-addressed, stamped envelope. Residents of Vermont may omit return postage for rules requests.NO SOCIAL MEDIA ENDORSEMENT: This Contest is not endorsed, sponsored, or administered by any social media platform for which Entrants may interact with in participation of this Contest.LIKE.TG Inc.Knowledge 22 Retweet to Win ContestOFFICIAL RULESNO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. VOID WHERE PROHIBITED BY LAW.ELIGIBILITY: The “Knowledge 22 Retweet to Win” Contest (the “Contest”) is open to (i) individuals except those who are legal residents of the Province of Quebec, Italy, Dominican Republic, Egypt, Pakistan, Brazil, Mexico, and the Philippines (“Ineligible Countries”); (ii) individuals who are the age of majority or older in his or her state or country of residence at the time of entry; and (iii) registered to attend Knowledge 2022 Virtual Experience event. Employees, temporary workers, interns, officers, and directors of LIKE.TG, Inc., its affiliated companies, subsidiaries, advertising and promotion agencies, any and all other entities directly associated with this Contest (“Released Parties”), and the immediate family members and members of the same residing in the household of any of the above are not eligible to enter or win. Employees or officials of any government entity are not eligible to enter or win a prize. Failure to meet the eligibility requirements will result in an entry being invalid and forfeiture of any prize. Individuals who are legal residents of one of the Ineligible Countries are not eligible to participate or win a prize.SPONSOR: The Contest is sponsored by LIKE.TG Inc., 2225 Lawson Lane, Santa Clara, CA 95054 (the “Sponsor”).AGREEMENT TO OFFICIAL RULES: By participating, entrants (“Entrants”) agree to abide by and be bound by these Official Rules and the decisions of the Sponsor, which are final and binding in all matters relating to the Contest. Winning a prize (as defined below) is contingent upon fulfilling all requirements set forth herein.CONTEST PERIOD: The Contest begins at 12:00 AM PDT on 05/11/2022 and ends at 11:59 PM PDT on 5/26/2022 (“Contest Period”).HOW TO ENTER: During each Round eligible Entrants must (i) follow @HelloKnowledge, and (ii) publicly retweet any @HelloKnowledge post on Twitter that includes the hashtag #RetweetToWin. No private or otherwise protected Tweets are allowed. All posts must remain publicly visible to enter to be eligible to win. Incomplete entries will be disqualified and void. All required information must be provided to enter and to be eligible to win.JUDGING: Sponsor will review all entries for compliance with these Official Rules. All eligible submissions will be entered into a random drawing to determine the ten (10) winners.The judging and final determination of the winners will be in the sole discretion of the judges.Limit one (1) entry per person per Round. Sponsor reserves the right to disqualify any person or social media account that submits more than one entry. The Released Parties are not responsible for: lost, late, incomplete, invalid, unintelligible, illegible, misdirected entries. All entries become the exclusive property of Sponsor and will not be acknowledged or returned. By participating, you consent for Sponsor to obtain, use, and transfer your name, address and other information for the purpose of administering this Contest and for other purposes as set forth below.WINNER SELECTION NOTIFICATION: Ten (10) potential prize winners will be randomly selected amongst all eligible entries received by Sponsor, whose decisions are final and binding. The potential prize winner selection will be on or about 5/27/2022. The Sponsor will select a total of ten (10) potential winner(s) (“Prize Winners”). Prize Winners need not be present to win. Prize Winners will be contacted by the Sponsor via direct message on Twitter. All Prize Winners may be required to sign an Affidavit of Eligibility, Liability and Publicity Release form, unless prohibited by law, prior to accepting a prize. Failure to comply with any of the requirements set forth in these Official Rules may result in disqualification or forfeiture of the prize.PRIZE PRIZE CONDITIONS: Ten (10) winners per Round will each receive one (1) LIKE.TG Swag bag.The approximate retail value (“ARV”) of each prize is: $113.00. Total ARV of Prizes awarded in this Contest: $1,113.00. All currency listed in these Official Rules is in USD. Odds of winning depend upon the number of eligible entrants who enter the Contest. Winners are subject to all applicable terms and conditions associated with the prize. Sponsor is not responsible for lost or stolen prize elements. Winners will receive their prizes within ninety (90) days of the winner selection. There is a limit of one (1) prize per entrant.ALL FEDERAL, STATE, AND LOCAL TAXES ARE SOLELY THE RESPONSIBILITY OF THE WINNERS. Winners may be required to complete required tax forms or other documents requested within the time period stipulated by Sponsor. Any difference between the stated estimated value of the prize and its actual value will not be awarded. Winner agrees to accept the prize “as is.”The value of the prizes set forth above represents Sponsor’s good faith determinations of the ARV thereof and such determinations are final and binding and cannot be appealed. If the actual value of any prize turns out to be less than the stated ARV the difference will not be awarded in cash.ALL EXPENSES OR COSTS ASSOCIATED WITH ACCEPTANCE OF A PRIZE NOT MENTIONED HEREIN ARE THE SOLE RESPONSIBILITY OF THE PRIZE WINNERS. No substitution or transfer of prize will be permitted. The Sponsor reserves the right at its sole discretion to substitute the prize with another prize of equal or greater value.If a prize or prize notification is returned as unclaimed or undeliverable to the Prize Winners, if the Prize Winners cannot be reached by the Sponsor within three (3) calendar days from the first notification attempt, if the Prize Winners do not comply with the Sponsor’s prize acceptance instructions within three (3) calendar days from the first notification attempt, or the Prize Winners are not in compliance with these Official Rules, then such person shall be disqualified and, at Sponsor’s sole discretion, alternate Prize Winners may be selected for the prize at issue.Failure by the Sponsor to enforce any provision of these Official Rules shall not constitute a waiver of that provision. In the event of a dispute as to the identity of a Prize Winner based on an email address, the winning entry will be declared by the authorized account holder of the email address submitted at time of entry. "Authorized account holder" is defined as the natural person who is assigned to an email address by an Internet access provider, online service provider or other organization (e.g., business, educational, institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.RELEASE AND LIMITATIONS OF LIABILITY: By participating in the Contest and/or accepting a prize, Entrants agree to release and hold harmless the Released Parties from and against any claim, action, injury, loss, damage or cause of action arising out of or relating to participation in the Contest, acceptance or receipt of any prize, use or misuse of any prize, or participation in any prize-related activity, including, but not limited to: (a) any technical errors that may prevent an Entrant from submitting an entry; (b) unauthorized human intervention in the Contest; (c) errors in the administration of the Contest or the processing of entries; or (d) injury, death, or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from Entrant’s participation in the Contest or receipt or use of any prize. Released Parties assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, theft or destruction or unauthorized access to, or alteration of, entries. Entrant further agrees that in any cause of action, the Released Parties’ liability will be limited to the cost of entering and participating in the Contest, and in no event shall the Released Parties be liable for attorney’s fees. Entrant waives the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages.GENERAL CONDITIONS: If for any reason the operation or administration of this Contest is impaired or incapable of running as planned for any reason, including but not limited to (a) infection by computer virus, bugs, (b) tampering, unauthorized intervention, (c) fraud, (d) technical failures, or (e) any other causes beyond the control of the Sponsor which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Contest, the Sponsor reserves the right at its sole discretion, to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the Contest in whole or in part, at any time, without notice and award the Prizes (defined below) using all non-suspect eligible entries received as of, or after (if applicable) this cancellation, termination, modification or suspension date, or in any manner that is fair and equitable and best conforms to the spirit of these Official Rules. Sponsor reserves the right, at its sole discretion, to disqualify any individual deemed to be (a)tampering or attempting to tamper with the entry process or the operation of the Contest website; or (b) acting in violation of these Official Rules or in an unsportsmanlike or disruptive manner.ANY ATTEMPT TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST IS A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, THE SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES OR OTHER REMEDIES FROM ANY SUCH PERSON(S) RESPONSIBLE FOR THE ATTEMPT TO THE FULLEST EXTENT PERMITTED BY LAW.PUBLICITY: By accepting a prize, where permitted by law, the Prize Winners grant to the Released Parties and those acting pursuant to the authority of the Released Parties, the right to print, publish, broadcast and use worldwide IN ALL MEDIA without limitation at any time a Prize Winner’s submission, full name, image, photograph, portrait, voice, likeness, signature and/or biographical information for advertising, trade and promotional purposes without further payment or additional consideration, and without review, approval or notification.USE OF DATA: All information submitted by Entrants will be treated according to Sponsor’s Privacy Statement, available at https://www.servicenow.com/privacy-statement.html. By participating in the Contest and providing any personal contact information, Entrants hereby agree to Sponsor’s collection and usage of their personal information and acknowledge that they have read and accepted Sponsor’s Privacy Statement.DISPUTES: EXCEPT TO THE EXTENT PRE-EMPTED BY FEDERAL OR OTHER APPLICABLE STATE LAW, THE CONTEST SHALL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA, WITHOUT GIVING EFFECT TO ANY CONFLICT OF LAW PROVISIONS THEREOF. ENTRANTS UNDERSTAND AND AGREE THAT ALL CLAIMS, DISPUTES OR CONTROVERSIES BETWEEN ENTRANT AND THE RELEASED PARTIES SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION IN THE COUNTY OF SANTA CLARA, STATE OF CALIFORNIA. BY ENTERING, ENTRANTS VOLUNTARILY AND KNOWINGLY WAIVE ANY RIGHT THEY HAVE TO A JURY TRIAL. THIS ARBITRATION CONTRACT IS MADE PURSUANT TO A TRANSACTION IN INTERSTATE COMMERCE AND ITS INTERPRETATION, APPLICATION, ENFORCEMENT AND PROCEEDINGS HEREUNDER SHALL BE GOVERNED BY THE FEDERAL ARBITRATION ACT (“FAA”), AND CONDUCTED BY JUDICIAL ARBITRATION AND MEDIATION SERVICES, INC. (“JAMS”), IN ACCORDANCE WITH THE JAMS COMPREHENSIVE ARBITRATION RULES. THE TRIBUNAL WILL CONSIST OF ONE ARBITRATOR. THE ARBITRATOR SHALL BE BOUND TO APPLY AND ENFORCE THE TERMS OF THE OFFICIAL RULES, AND THE ARBITRATOR’S DECISION WILL BE FINAL, BINDING, AND ENFORCEABLE IN A COURT OF COMPETENT JURISDICTION. NEITHER ENTRANT NOR SPONSOR SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER CONSUMERS OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR MEMBER OF A CLASS.FURTHER, IN ANY SUCH DISPUTE, UNDER NO CIRCUMSTANCES WILL ENTRANTS BE PERMITTED TO OBTAIN AWARDS FOR, AND THEY HEREBY WAIVE ALL RIGHTS TO CLAIM, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING ATTORNEYS' FEES AND COSTS), OTHER THAN ACTUAL OUT-OF-POCKET EXPENSES (I.E. COSTS ASSOCIATED WITH ENTERING THIS CONTEST) AND FURTHER WAIVE ALL RIGHTS TO HAVE DAMAGES MULTIPLIED OR INCREASED.Each Entrant hereby waives application of California Civil Code Section 1542 which provides as follows:A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.Each Entrant expressly waives the provisions of Section 1542 of the California Civil Code as well as any other statutes, rules, laws, ordinances, or common law principles or other authority of similar effect of any jurisdiction, and further waives any right to invoke said provisions now or in the future with regard to the Contest. Entrants and the Winners further acknowledge and agree that this waiver is an essential and material term of these Official Rules and the Contest.WINNERS LIST REQUEST: You may request the name of the winners by sending a self-addressed, stamped envelope within thirty (30) days from the end of the Contest Period to: LIKE.TG “Knowledge 21 Caption This” Contest Winners List Request, Attn: Alissa Anderegg, 2225 Lawson Lane, Santa Clara, CA 95054. During the Contest Period, Official Rules requests may be sent to the aforementioned address. Rules requests must include a self-addressed, stamped envelope. Residents of Vermont may omit return postage for rules requests.NO SOCIAL MEDIA ENDORSEMENT: This Contest is not endorsed, sponsored, or administered by any social media platform for which Entrants may interact with in participation of this Contest.LIKE.TG Inc.Knowledge 22 Scavenger HuntOFFICIAL RULESNO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. VOID WHERE PROHIBITED BY LAW.ELIGIBILITY: The “Knowledge 22 Scavenger Hunt” Contest (the “Contest”) is open to (i) individuals except those who are legal residents of the Province of Quebec, Italy, Dominican Republic, Egypt, Pakistan, Brazil, Mexico, and the Philippines (“Ineligible Countries”); (ii) individuals who are the age of majority or older in his or her state or country of residence at the time of entry; and (iii) registered to attend a Knowledge 2022 event. Employees, temporary workers, interns, officers, and directors of LIKE.TG, Inc., its affiliated companies, subsidiaries, advertising and promotion agencies, any and all other entities directly associated with this Contest (“Released Parties”), and the immediate family members and members of the same residing in the household of any of the above are not eligible to enter or win. Employees or officials of any government entity are not eligible to enter or win a prize. Failure to meet the eligibility requirements will result in an entry being invalid and forfeiture of any prize. Individuals who are legal residents of one of the Ineligible Countries are not eligible to participate or win a prize.SPONSOR: The Contest is sponsored by LIKE.TG Inc., 2225 Lawson Lane, Santa Clara, CA 95054 (the “Sponsor”).AGREEMENT TO OFFICIAL RULES: By participating, entrants (“Entrants”) agree to abide by and be bound by these Official Rules and the decisions of the Sponsor, which are final and binding in all matters relating to the Contest. Winning a prize (as defined below) is contingent upon fulfilling all requirements set forth herein.CONTEST PERIOD: The Contest begins at 12:00 AM PDT on 05/11/2022 and ends at 12:00 PM PDT on 5/27/202s (“Contest Period”).HOW TO ENTER: During the Contest Period, for one (1) Contest entry, eligible Entrants must (i) create three (3) separate publicly visible posts of a corresponding to the three (3) requirements stated in the blog post available here. Every post must include the hashtag #Know22Games. Each item must be located solely by each individual Entrant. No groups or other assistance may be utilized to locate scavenger hunt items. Such activity shall render the entry null and void and ineligible to win a prize. When an Entrant locates another item on the Scavenger Hunt item list, the Entrant must Tweet the Submission as described above. However, the Entrant's final item Submission must be posted no later than 12:00 p.m. PDT on Friday, May 27, 2022. JUDGING: Sponsor will review all entries for compliance with these Official Rules. All eligible submissions will be judged by a panel of judges comprised of employees of Sponsor based on the following judging criteria (“Judging Criteria”): 40% - ORIGINALITY; 40% - RESEMBLANCE TO REQUIREMENTS IN BLOG POST; AND 20% - WOW FACTOR. The judging and final determination of the winners will be in the sole discretion of the judges. The three (3) eligible Entrants with the highest scores will be the potential winners.Limit one (1) entry per person. Sponsor reserves the right to disqualify any person or social media account that submits more than one entry. The Released Parties are not responsible for: lost, late, incomplete, invalid, unintelligible, illegible, misdirected entries. All entries become the exclusive property of Sponsor and will not be acknowledged or returned. By participating, you consent for Sponsor to obtain, use, and transfer your name, address and other information for the purpose of administering this Contest and for other purposes as set forth below.WINNER SELECTION NOTIFICATION: The three (3) potential prize winners with the highest score will be selected in accordance with the Judging Criteria among all eligible entries received by Sponsor, whose decisions are final and binding. In the event if a tie, the tied entrants with the higher score in the “Resemblance To Requirements in Blog Post” Judging Criteria will the potential prize winner. The potential prize winner selection will be on or about 05/27/2022. The Sponsor will select three (3) potential winner(s) (“Prize Winners”). Prize Winners need not be present to win. Prize Winners will be contacted by the Sponsor via direct message on Twitter or Instagram. All Prize Winners may be required to sign an Affidavit of Eligibility, Liability and Publicity Release form, unless prohibited by law, prior to accepting a prize. Failure to comply with any of the requirements set forth in these Official Rules may result in disqualification or forfeiture of the prize.PRIZE PRIZE CONDITIONS: Three (3) winners will each receive one (1) prize of their choosing from the following prize options: Bose SoundLink Revolve II Portable Bluetooth speaker (ARV $219.00); Therabody Theragun Mini handheld massager (ARV $199.00); or Nespresso Vertuo Plus Coffee and Espresso Machine by De'Longhi (ARV $209.00). The approximate retail value (“ARV”) of each prize is listed above. The maximum ARV of Prizes awarded in this Contest is $657.00. All currency listed in these Official Rules is in USD. Odds of winning depend upon the number of eligible entrants who enter the Contest. Winners are subject to all applicable terms and conditions associated with the prize. Sponsor is not responsible for lost or stolen prize elements. Winners will receive their prizes within ninety (90) days of the winner selection. There is a limit of one (1) prize per entrant.ALL FEDERAL, STATE, AND LOCAL TAXES ARE SOLELY THE RESPONSIBILITY OF THE WINNERS. Winners may be required to complete required tax forms or other documents requested within the time period stipulated by Sponsor. Any difference between the stated estimated value of the prize and its actual value will not be awarded. Winner agrees to accept the prize “as is.”The value of the prizes set forth above represents Sponsor’s good faith determinations of the ARV thereof and such determinations are final and binding and cannot be appealed. If the actual value of any prize turns out to be less than the stated ARV the difference will not be awarded in cash.ALL EXPENSES OR COSTS ASSOCIATED WITH ACCEPTANCE OF A PRIZE NOT MENTIONED HEREIN ARE THE SOLE RESPONSIBILITY OF THE PRIZE WINNERS. No substitution or transfer of prize will be permitted. The Sponsor reserves the right at its sole discretion to substitute the prize with another prize of equal or greater value.If a prize or prize notification is returned as unclaimed or undeliverable to the Prize Winners, if the Prize Winners cannot be reached by the Sponsor within three (3) calendar days from the first notification attempt, if the Prize Winners do not comply with the Sponsor’s prize acceptance instructions within three (3) calendar days from the first notification attempt, or the Prize Winners are not in compliance with these Official Rules, then such person shall be disqualified and, at Sponsor’s sole discretion, alternate Prize Winners may be selected for the prize at issue.Failure by the Sponsor to enforce any provision of these Official Rules shall not constitute a waiver of that provision. In the event of a dispute as to the identity of a Prize Winner based on an email address, the winning entry will be declared by the authorized account holder of the email address submitted at time of entry. "Authorized account holder" is defined as the natural person who is assigned to an email address by an Internet access provider, online service provider or other organization (e.g., business, educational, institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.RELEASE AND LIMITATIONS OF LIABILITY: By participating in the Contest and/or accepting a prize, Entrants agree to release and hold harmless the Released Parties from and against any claim, action, injury, loss, damage or cause of action arising out of or relating to participation in the Contest, acceptance or receipt of any prize, use or misuse of any prize, or participation in any prize-related activity, including, but not limited to: (a) any technical errors that may prevent an Entrant from submitting an entry; (b) unauthorized human intervention in the Contest; (c) errors in the administration of the Contest or the processing of entries; or (d) injury, death, or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from Entrant’s participation in the Contest or receipt or use of any prize. Released Parties assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, theft or destruction or unauthorized access to, or alteration of, entries. Entrant further agrees that in any cause of action, the Released Parties’ liability will be limited to the cost of entering and participating in the Contest, and in no event shall the Released Parties be liable for attorney’s fees. Entrant waives the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages.GENERAL CONDITIONS: If for any reason the operation or administration of this Contest is impaired or incapable of running as planned for any reason, including but not limited to (a) infection by computer virus, bugs, (b) tampering, unauthorized intervention, (c) fraud, (d) technical failures, or (e) any other causes beyond the control of the Sponsor which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Contest, the Sponsor reserves the right at its sole discretion, to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the Contest in whole or in part, at any time, without notice and award the Prizes (defined below) using all non-suspect eligible entries received as of, or after (if applicable) this cancellation, termination, modification or suspension date, or in any manner that is fair and equitable and best conforms to the spirit of these Official Rules. Sponsor reserves the right, at its sole discretion, to disqualify any individual deemed to be (a) tampering or attempting to tamper with the entry process or the operation of the Contest website; or (b) acting in violation of these Official Rules or in an unsportsmanlike or disruptive manner.ANY ATTEMPT TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST IS A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, THE SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES OR OTHER REMEDIES FROM ANY SUCH PERSON(S) RESPONSIBLE FOR THE ATTEMPT TO THE FULLEST EXTENT PERMITTED BY LAW.PUBLICITY: By accepting a prize, where permitted by law, the Prize Winners grant to the Released Parties and those acting pursuant to the authority of the Released Parties, the right to print, publish, broadcast and use worldwide IN ALL MEDIA without limitation at any time a Prize Winner’s submission, full name, image, photograph, portrait, voice, likeness, signature and/or biographical information for advertising, trade and promotional purposes without further payment or additional consideration, and without review, approval or notification.USE OF DATA: All information submitted by Entrants will be treated according to Sponsor’s Privacy Statement, available at https://www.servicenow.com/privacy-statement.html. By participating in the Contest and providing any personal contact information, Entrants hereby agree to Sponsor’s collection and usage of their personal information and acknowledge that they have read and accepted Sponsor’s Privacy Statement.DISPUTES: EXCEPT TO THE EXTENT PRE-EMPTED BY FEDERAL OR OTHER APPLICABLE STATE LAW, THE CONTEST SHALL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA, WITHOUT GIVING EFFECT TO ANY CONFLICT OF LAW PROVISIONS THEREOF. ENTRANTS UNDERSTAND AND AGREE THAT ALL CLAIMS, DISPUTES OR CONTROVERSIES BETWEEN ENTRANT AND THE RELEASED PARTIES SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION IN THE COUNTY OF SANTA CLARA, STATE OF CALIFORNIA. BY ENTERING, ENTRANTS VOLUNTARILY AND KNOWINGLY WAIVE ANY RIGHT THEY HAVE TO A JURY TRIAL. THIS ARBITRATION CONTRACT IS MADE PURSUANT TO A TRANSACTION IN INTERSTATE COMMERCE AND ITS INTERPRETATION, APPLICATION, ENFORCEMENT AND PROCEEDINGS HEREUNDER SHALL BE GOVERNED BY THE FEDERAL ARBITRATION ACT (“FAA”), AND CONDUCTED BY JUDICIAL ARBITRATION AND MEDIATION SERVICES, INC. (“JAMS”), IN ACCORDANCE WITH THE JAMS COMPREHENSIVE ARBITRATION RULES. THE TRIBUNAL WILL CONSIST OF ONE ARBITRATOR. THE ARBITRATOR SHALL BE BOUND TO APPLY AND ENFORCE THE TERMS OF THE OFFICIAL RULES, AND THE ARBITRATOR’S DECISION WILL BE FINAL, BINDING, AND ENFORCEABLE IN A COURT OF COMPETENT JURISDICTION. NEITHER ENTRANT NOR SPONSOR SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER CONSUMERS OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR MEMBER OF A CLASS.FURTHER, IN ANY SUCH DISPUTE, UNDER NO CIRCUMSTANCES WILL ENTRANTS BE PERMITTED TO OBTAIN AWARDS FOR, AND THEY HEREBY WAIVE ALL RIGHTS TO CLAIM, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING ATTORNEYS' FEES AND COSTS), OTHER THAN ACTUAL OUT-OF-POCKET EXPENSES (I.E. COSTS ASSOCIATED WITH ENTERING THIS CONTEST) AND FURTHER WAIVE ALL RIGHTS TO HAVE DAMAGES MULTIPLIED OR INCREASED.Each Entrant hereby waives application of California Civil Code Section 1542 which provides as follows:A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.Each Entrant expressly waives the provisions of Section 1542 of the California Civil Code as well as any other statutes, rules, laws, ordinances, or common law principles or other authority of similar effect of any jurisdiction, and further waives any right to invoke said provisions now or in the future with regard to the Contest. Entrants and the Winners further acknowledge and agree that this waiver is an essential and material term of these Official Rules and the Contest.WINNERS LIST REQUEST: You may request the name of the winners by sending a self-addressed, stamped envelope within thirty (30) days from the end of the Contest Period to: LIKE.TG “Knowledge 21 Scavenger Hunt” Contest Winners List Request, Attn: Alissa Anderegg, 2225 Lawson Lane, Santa Clara, CA 95054. During the Contest Period, Official Rules requests may be sent to the aforementioned address. Rules requests must include a self-addressed, stamped envelope. Residents of Vermont may omit return postage for rules requests.NO SOCIAL MEDIA ENDORSEMENT: This Contest is not endorsed, sponsored, or administered by any social media platform for which Entrants may interact with in participation of this Contest.

We’re excited to announce that LIKE.TG Knowledge 2023 registration is open. This year, we’re thrilled to be able to convene at one global event May 14-18, 2023, at the Venetian Convention and Expo Center in Las Vegas.Our flagship user conference is an opportunity to gather with like-minded people who are passionate about creating great experiences for employees, customers, and partners.When the world changes, as it has in the last few years, you need to be ready to automate, drive productivity, and address today's needs while building a promising future. You can say yes to all of these. How? Join us at Knowledge to find out how to create endless possibilities that spark transformation. Here are four additional reasons to attend:1. Amazing contentWork is underway to produce and polish hundreds of engaging, content-packed sessions, including: Inspirational keynote presentations by LIKE.TG leaders Breakout sessions led by LIKE.TG customers, experts, and partners A robust catalog of Now Learning on-site training courses Now Platform Utah release content Compelling thought leadership 2. Immersive experiencesGet hands-on with the Now Platform. Together, we can help you make your organization run smarter, faster, and better. It all comes to life at Knowledge.CreatorCon offers opportunities for coders and noncoders alike to build custom applications, get inspired, and let loose. Gain insights into what the Now Platform can do through demos at the Knowledge Expo. You can even schedule meetings with LIKE.TG experts ready to help solve your most pressing business challenges.3. Networking opportunitiesOutside the main Knowledge keynotes and breakout sessions, you’ll have myriad chances to connect with others. Attend evening events, the Women in Tech luncheon, community gatherings, and the closing celebration. Exchange ideas and meet new friends. Then dive in to make those ideas reality.4. Fun activitiesSometimes you need to take a break and give your brain a rest. You’ll have plenty of opportunities to do that as well. This year’s exciting lineup is still in development. Past Knowledge events have included such things as a building block wall, karaoke, virtual reality demos, happy hours, and more.At LIKE.TG, we’re driven to make the world work better and share what we know. Bringing passionate innovators together in one room allows us to put our collective knowledge into practice to change teams, companies, and the world. When LIKE.TG works, the world works. Come see how the world works at Knowledge.Register for Knowledge.

Every year, AfroTech—the largest Black tech conference—attracts tens of thousands of people who want to increase Black representation in the tech industry. The 2023 conference, held in Austin, Texas, proved to be a blend of innovation, inspiration, and connection.The event showcased cutting-edge technology and revealed key trends that are shaping the industry. I approached my second year at AfroTech with a seasoned readiness. The idea of sharing space with influential celebrities like Issa Rae and Marsai Martin—two Black women who are at the top of their careers and trailblazing the way—excited me most.Having transitioned from marketing to diversity, equity, and inclusion (DEI) at LIKE.TG this year, I was ready to forge connections within this evolving community and experience the conference with fresh eyes.Here are my three top takeaways from AfroTech 2023.

Hollywood’s ultra-glamorous night is over, and the academy’s deserving artists celebrate their achievements with the most recognized trophy in the world. I can’t help but relate that stardom journey to our own endeavors in the world of work. What new lessons can the Oscars teach employees, HR and enterprise leaders about motivation and performance? Consider these four lessons from Sunday’s ceremony.Rock stars are not born overnightJackson Maine, the character played by Bradley Cooper in the iconic remake of A Star is Born captivated viewers with his charismatic on-screen portrayal of a country music star. But Cooper’s seemingly natural musical talent was no overnight accomplishment . He spent six months learning to sing, play the piano and guitar, even training his voice to be deeper to get in character.After several years as a Hollywood actor, Cooper debuted as a writer, producer, and director for this film. He was insatiably curious about his craft . “I would always spend time, as muchme as I could, in editing rooms and shadowing directors and asking crew members questions and learning about the lens and so on” said Bradley.Triumphant actors are great teachers in reminding us that we should stay curious. We’re the directors of our own growth and career journeys. Hunger for learning can help us find our true callings. HR and leaders play an essential role in building a work environment that maximizes human potential.Passion dictates performanceIn both Hollywood and corporate life, perseverance is crucial to success. Since 1982, Glenn Close has gathered the most Oscar nominations for best actress and supporting actress without a win. Close has displayed passion in each of the remarkable characters she’s portrayed including her recent performance in the motion picture, The Wife , perhaps her best work ever.Employees that are connected to their passions are likely to perform their very best despite the occasional nomination without a win. It’s the job of HR and company leaders to reward perseverance and help employees find roles that express their passions.Meaningful work trumps recognitionBohemian Rhapsody received five Oscar category nominations and four wins and has earned $800M at the box office to date. The movie tells the story of the legendary 1970s band, Queen. They were trailblazers defying stereotypes and conventional thinking in music genres. Their song “ Bohemian Rhapsody ” is one of the most iconic tunes in the history of rock. Yet when Queen recorded the track in 1975, they were told that it would never receive radio play because it was too long.The lesson: Doing great, meaningful work matters more than being recognized for it. Giving employees the ability to contribute to a purpose-filled mission and witness the lasting impact it can have on the customers they serve can be more valuable to them than pay or recognition.Sometimes it takes a villageLady Gaga and Bradley Cooper display remarkable chemistry throughout A Star is Born , especially in their epic performance of the song “ Shallow,” which won the Oscar for best song. Their success has much to do with the strength of their partnership.This dynamic duo teaches us that we often need a helping hand to be successful. It’s crucial to have the right partners and cultivate true partnerships.It’s also vital for business leaders to build an environment in which those partnerships can flourish. Creating great employee experiences is a central theme in the world of work. HR and IT must partner to deliver next-generation experience s that allow employees to be their best selves.https://main--aemeds--LIKE.TG-martech.hlx.page/blogs/2019/4hrlessonsfromtheoscars

Digital transformation and its role in enabling the future of work is a strategic focus for IT leaders and their teams. But it’s interesting to think about what this really means in the real world. Because digital transformation is really not about technology (and that comes from the mouth of an IT professional) — it’s all about experiences.That said, I’m not about to put myself out of a job. When it comes to digital transformation, IT becomes more important than ever, but we must change the way we behave, think and integrate with the business. IT has to stop talking about process and start talking about experience.Changing IT’s purposeFor those of us working in IT, one of the biggest challenges of digital transformation is the cultural change it brings. Traditionally, IT built new applications or systems to solve a problem. But when looking to digitally transform, IT no longer builds for purpose — our work starts with an idea or an opportunity to transform experiences.It’s about thinking differently about the value we bring to our organisations. For example, when we rolled out LIKE.TG in Veolia , it wasn’t about going live with global IT service delivery and management — we went live with an employee experience platform.Used across 45 countries, LIKE.TG handles around 15.5 million transactions every year for Veolia, but the platform’s features and capabilities are pretty much irrelevant to our workforce and customers. They only really care about the experiences that these technologies enable us to deliver.Why mobile mattersIf experiences are key, then there’s a fundamental area where businesses need to focus their efforts. In our personal lives, we reach first for our mobiles, so why is the desktop or laptop the default for work?Digital transformation for Veolia is all about mobility and our SATAWAD strategy: secure, anytime, anywhere, any device. If it’s not mobile ready, then we simply won’t adopt it.I don’t believe that anyone should have to go to work to “get to work” and that’s why I’m excited about the Madrid release of the LIKE.TG platform, with its native mobile apps and capabilities like text-to-voice and GPS.For a dispersed organisation like Veolia, I can already see the offline mode will be huge. Our field workforce is vast, ranging from waste plant operations and engineers, to refuse collectors and weighbridge operators. The ability to work on a mobile device (through a great user interface), then sync and upload when they can connect securely to the network will free up time and remove frustration.Fundamentally, it means we can create experiences at work that rival the very best that our employees are offered as consumers.What I’ve learnedWe’ve achieved a lot at Veolia with our SATAWAD-driven digital transformation strategy, but we’ve also learned a great deal on our journey so far. Here are four things that I’d urge other IT professionals to follow, based on my own experience: Encourage ideas, from everyone. At Veolia we encourage everyone in our organisation to come up with ideas, with Dragon’s Den-style events open to everyone. It’s about enabling every employee to contribute to new ways of working. Don’t restrict progress with boundaries. If you want to bring strategic awareness to IT, put people in positions where they can make a difference. Don’t hire a new chief digital officer and give them too many boundaries. Give your people the freedom to explore how things could really work. Know the user, not the technology. To create the best experiences you need to understand how your employees work and what they want to achieve, not the tools they use. At Veolia our “day in the life” programme means we go out and see and speak to people about their role. We’ve been able to make small tweaks that have been transformational. Be patient. Lasting transformation won’t happen in one day or even three months — I’d challenge anyone who says it can. Of course, you’ll have breath-through moments, but ambitious transformation on a global scale means you’ll be learning as you go and this needs time. Businesses worldwide are at various stages of their digital transformation journey and I’d be lying if I said it wasn’t challenging, particularly for a global organisation of Veolia’s scale.But with those challenges come exciting opportunities to rethink the world of work. Through the LIKE.TG platform, we’ve already laid the best foundations to realise this ambition, using digital workflows to take the emphasis off IT processes and instead put amazing experiences in the spotlight. Prabjoth Saimbhi is a LIKE.TG expert with an implementation and continuous improvement track record across global BUs and 20+ countries. A highly motivated and diligent team leader who offers strong strategic thinking and an exemplary work ethic, driving improvements and advancements on a daily basis in order to add tangible value on a global level.Over the last 4 years working in the LIKE.TG arena with Veolia, Prabjoth has filled multiple roles including global deployment lead, performance measure lead to the most recent role of Product Innovation Manager. Prior to working at Veolia, Prabjoth was a SAP Service Delivery Lead at Capgemini having gone through the graduate programme starting off as a Java developer.

This article was initially published on diginomica.com , on March 6, 2019. The idea that company employees discuss and share their inner musings on corporate secrets when standing around the water cooler is probably more down to the movies than it is related to any form of reality. But if people are talking at work, one of the up-and-coming topics these days is their workflow – or lack of it.Regardless of whether people talk at the water cooler, the tea station, or while queuing for lunch, we all discuss our working life experiences with each other in an informal way. It’s a sort of supplement – or you might say antidote – to human resources … and it’s where the crux of working lives is really played out.So in an increasingly connected and digitized world, may we suggest that the thread of water cooler conversations might be shifting slightly? Armed with new tools to transform the way many company processes are being carried out, people may now actually start discussing the state of their digital workflows and measuring their job satisfaction as a result.A new yardstick for job satisfactionPeople are now looking at the way work really gets done inside their organization in a far more granular and analytical way. Regardless of whether or not an individual is fully aware and cognizant of the digital workflow that their role may fall into, they are probably in one nonetheless.What everyone will know, instinctively, is that there is a flow of work between customers, partners and other members of an organization. What we can do with digital workflows is more accurately locate areas where work can be carried out more efficiently.More than ever before we also know that people have more choice about the technology they use every day. We’ve witnessed the rise of Bring Your Own Device (BYOD) to work and the general consumerization of IT that came with it.These experiences should tell us that if you don’t give people the right tools, then they will go and look for them. Equally, if you don’t give people the right applications, engagement systems and wider workflow patterns, then they will instinctively go and look for them, or make them.Unrestrained innovation in a digitally native territoryThe shift to digital business brings with it new opportunities. Non-techie businesspeople are starting to embrace so-called low-code software application development platforms that allow them to build elements of app functionality that work just the way they want them to.As these new freedoms play out in the workplace, firms need to think about the unknown factors. Unbridled and unrestrained innovation is all very well, but the problem with custom-built point solutions is that they often do one well, but fail to provide scope for enterprise-wide scalability or an ability to integrate across the entire organisation.If we think about platform-level technologies, we can build that innovation factor into software that is digitally native to the cloud era and so ready for a more structured approach. Because these applications have been built in a digitally native territory, they will be able to leverage fully integrated native device capabilities, such as maps, camera, and so on.The virtuous circle of workflowsIf we hinge our business models around digital workflows that define which data lives where, then we can more easily react to change and uncover new streams of profitable operation. Digitizing workflows means we can use defined data where it has the right impact, but also channel unstructured data to the data lake.But even the information in the data lake need not go to waste – we can apply Machine Learning (ML) to these data resources and use algorithms to find patterns in business transactions where we weren’t even looking for them to drive new business outcomes. This can be a virtuous circle because workflows can be tuned and changed based upon the new insights uncovered.The business process you didn’t know aboutThe best work processes are very often the ones that you follow, but that you didn’t even know about. If we define digital workflows and build our operational models around them, then we can increase productivity and create great experiences for employees who want to work anywhere and at any time.A lot of employees have to take actions throughout the day that move the organization forward, but often these same actions prevent them from doing high-value work. It’s time to transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it.Create a joined-up experienceKicking off digital workflow initiatives and getting your transformation started can be a real challenge and as a result, many companies struggle to even start their efforts. First of all, we all have disjointed internal systems and processes that make it hard to connect the dots. Trying to navigate these can feel like unravelling a ball of yarn, so the more you learn, the more complicated they seem.Once you make sense of the systems and processes, you have to figure out the myriad of tools and solutions that drive these. The end result you should be aiming for is a common, workflow-driven experience layer that is consistent across the systems in your organization.Your typical company employee might still be more likely to discuss holiday plans, managerial peeves and whether or not Bert or Marjorie (insert name of your choice) in accounts is being a pain about company car allowances, but the ‘how is your workflow?’ conversation is coming. Are you digitally hydrated yet?

Updated May 9, 2024At LIKE.TG, we’re customer-obsessed. That's why we continuously strive to build great products and deliver excellent service. Everything we do helps organizations realize tangible business results fast. At Knowledge 2024, we’re excited to announce our latest innovations and partnerships to help solve our customers’ most pressing challenges.Extended GenAI capabilitiesWe’re in a race to put AI to work for people. In 2023, we introduced our generative AI (GenAI) solutions, which are helping organizations work smarter, faster, and better. They're our fastest-selling offerings in the company’s history, and with good reason. AI is a catalyst for business transformation.Embedded in the Now Platform®, GenAI provides out-of-the-box intelligence with multimodal models. Today, we’re excited to announce new ways for organizations to embrace GenAI to help further increase productivity, empower customer and employee innovation, and accelerate cost savings.Now Assist for Strategic Portfolio Management connects strategic planning and customer feedback to maximize informed decision-making and business impact. Features include feedback summarization and a conversational experience for demand creation, powered by Now Assist in Virtual Agent. We’re also extending Now Assist GenAI experiences to include the public sector. Now Assist in the Government Community Cloud (GCC) will improve self-service resources to help speed up incident and constituent response. GCC is one of LIKE.TG’s dedicated clouds to meet the unique regulatory, compliance, and security needs of public sector organizations.Our GenAI-powered Manufacturing Commercial Operations, built on top of LIKE.TG® Sales and Order Management and Customer Service Management, puts the power of the Now Platform to work for manufacturers.It integrates with existing manufacturing systems to help make work faster and easier, allowing manufacturers to streamline sales, scale service, transform field operations, and better connect with customers and channel partners.Employee Center Pro Kiosk extends self-service capabilities to workers on the factory floor.Increased developer productivityNew GenAI features in Now Assist for Creator—including app generation, playbook generation, and catalog generation—fast-track app, workflow playbook, and catalog development for both developers and nontechnical users.Creator Studio, now available in LIKE.TG App Engine, democratizes app development in an intuitive, no-code experience with new app creation tools. Any employee can build applications to boost productivity. Additionally, updates to Automation Engine, our hub for managing end-to-end hyperautomation, increase visibility into all automation environments.Automated solutions across workflowsWe’ve added powerful new automation solutions to the Now Platform to streamline processes, simplify work, and improve employee experiences.To increase IT visibility and help prevent inefficient employee workarounds to IT issues, we’ve released Digital End-User Experience. It gives IT teams valuable, real-time insights into the ways employees work to empower effective enhancements. Included in the release are Application and Device Health and Desktop Assistant.Collaborative Work Management gives knowledge workers a central hub in which to plan, visualize, and engage with their teams. It helps employees stay aligned on work with a single, trusted data platform.We’ve introduced a new threat intelligence platform within Security Operations to reduce the number of tools and the amount of manual work required to manage cyberthreats. Threat Intelligence Security Center enhances threat context through combined workflow and automation capabilities to help improve accuracy of threat assessment.Built in collaboration with LIKE.TG customers, Contract Management Pro elevates contract lifecycle management. It integrates with LIKE.TG Sourcing and Procurement and features self-service capabilities, templates, a repository, an audit trail, and obligation management. A new feature in Field Service Management, Field Service Marketplace, improves communication and coordination between field service organizations and third-party contractors. It includes advanced contractor selection, push notifications for outsourcing work, and automated task assignments.We also introduced a new database offering, made possible by our acquisition of Swarm64 in 2021. Based on the Postgres open-source database, LIKE.TG Project RaptorDB will help enable LIKE.TG customers to better meet the demands of modern AI-powered applications by processing massive amounts of data on the Now Platform in real time.Supercharged talent developmentWe created AI-powered LIKE.TG Talent Development (formerly Employee Growth and Development) to help identify employee skills gaps and recommend training to close them.We’ve expanded the product’s capabilities to better understand skills, support internal mobility, and enhance mentoring with Opportunity Marketplace. Talent Development integrates with Manager Hub and Now Assist for HR Service Delivery to provide a full suite of solutions designed to personalize growth and development.New functionality in Workplace Service Delivery helps optimize operational efficiency and boost employee satisfaction. Workplace Presence and Workplace Concierge provide a chat-based concierge experience to help automate common workplace requests, such as booking a meeting room. Smart Building Insights, powered by Integration Framework, adds even more intelligence into Workplace Service Delivery. Through integrations with leading sensor companies, such as Metrikus and Verge Sense, it delivers real-time, actionable insights around efficiency, optimization, and occupant experiences.Next-generation collaborationsWe’ve unveiled new partnerships to boost customers’ digital transformation initiatives and time to value.We’re working with Fujitsu to develop innovative cross-industry offerings designed to maximize value for customers globally. We’ll work together in Japan to speed up development and implementation of these offerings for our global customers. Fujitsu will expand its use of the Now Platform on its way to a $1 billion LIKE.TG business.In a strategic relationship with Genesys, we’re creating an AI-powered solution that will integrate Genesys Cloud CX with LIKE.TG Customer Service Management to help unify customer service teams, centralize routing, and optimize workforce engagement.In collaboration with Microsoft, we’re integrating Now Assist with Microsoft Copilot to increase employee productivity across Microsoft 365 applications. Using the intelligence behind both offerings at once enables employees to get the help they need, when they need it, regardless of which platform they’re using.Expanding on our relationship with NVIDIA, we demoed AI avatars of the future for Now Assist. Powered by NVIDIA’s speech and animation GenAI technology, the avatars are an example of a visual interaction option and more personalized experience for Virtual Agent users.We also announced a collaboration with Infosys to help transform customer experience with GenAI by combining LIKE.TG Now Assist and Infosys Cobalt.And we revealed new integrations with Equinix and IBM.Find out more about LIKE.TG’s latest announcements.

We’re thrilled to announce that Knowledge registration is open for LIKE.TG’s flagship event happening May 7–9, 2024, in Las Vegas. It’s sure to be the smartest Knowledge yet, with an emphasis on ways to put AI to work.Attention to AI and generative AI (GenAI) has increased around the world as organizations have realized the technologies’ far-reaching benefits to streamline processes, empower employees, improve customer experiences, and accelerate application development.At Knowledge, we’ll dive deeper into the benefits of AI and GenAI. We’ll also look at how organizations are putting AI to work for people in creative and innovative ways. Additionally, LIKE.TG Chairman and CEO Bill McDermott and industry leaders will share insights on how to succeed in the era of AI for your team and business.3 reasons to attend KnowledgeWe have a packed agenda of inspiring keynotes, exciting breakout sessions, engaging demos, and more to help you discover new ways to unlock your organization’s potential. Here are three reasons not to miss Knowledge:1. Insightful keynotesWith a focus on bringing intelligence to every corner of your business, LIKE.TG leaders and industry visionaries will present stimulating ideas to help your organization get ahead of what’s next. You’ll learn how, together, we can help solve the world’s biggest challenges. Get inspired by the world’s smartest people and innovations.2. Energizing breakout sessionsAside from keynotes, we have an impressive lineup of more than 500 engaging sessions led by LIKE.TG customers, partners, and industry leaders. Find out how organizations are using the LIKE.TG platform to work smarter and make better decisions.These sessions include hands-on, immersive experiences and workshops. CreatorCon, the developer program at Knowledge, is one example. Designed for developers at all levels—including no-coders—it provides boundless opportunities to forge connections, learn, and share knowledge with the LIKE.TG community, partners, and industry leaders.And don’t miss the Devvies awards, which rewards the most innovative, transformative apps built on the Now Platform by our community.3. The Knowledge ExpoSpeaking of forging connections, you’ll have plentiful moments to learn from product experts, mingle with peers, and be inspired by the art of the possible at the Knowledge Expo. Bring your questions—and leave with the answers you need to bring intelligence to every corner of your business.Of course, we’ll also set aside time for attendees to cut loose and have fun, including at an amazing concert to culminate the event.Register today so you don’t miss out on surprising ways to put AI to work. We look forward to seeing you at Knowledge!

“Every workflow in every company in every corner of the company will be reinvented with generative AI,” announced Bill McDermott, chairman and CEO of LIKE.TG, during his opening keynote at Knowledge 2024. “This is not a moment for incremental thinking. This is a moment for exponential thinking.”McDermott reminded the approximately 20,000 attendees that only five years ago, every company had a digital transformation mandate to correct the chaos of too many systems, broken systems, and “soul-crushing work.”Offering a single system of action with AI built in to automate every workflow in any business in all the industries that exist, the Now Platform can reduce the chaos to the lowest common denominator of one.“LIKE.TG is the AI platform for business transformation,” McDermott declared. “It’s one pane of glass, one experience layer, and one automation layer for any company. This one system of action can put AI in every corner of a business.”Making work frictionless and funLIKE.TG Chief People Officer Jacqui Canney took the stage and introduced Jennifer Remling, chief human resources officer at Warner Bros. Discovery. When Warner Bros. and Discovery merged in 2022, it brought together CNN, Warner Bros. Pictures, HBO, TNT, Eurosport, HGTV, Max, and many more brands.Warner Bros. Discovery wanted to create an employee experience that empowered its storytellers to tell their stories in the best way possible. It also wanted to cultivate a frictionless experience and culture for its people that would allow them to produce their best work and get things done in a way that allowed them to have fun.To stitch together an effective tapestry for employees, the company implemented a chatbot called Ask Sheldon that enables employees to quickly find answers to their questions across HR, IT, and finance. "The partnership between HR, IT, and finance is critical,” Remling said. Exceeding customer expectationsHena Jalil, chief innovation officer at BT Group, the world’s oldest telecom company, joined John Ball, senior vice president of customer and industry workflows at LIKE.TG, to describe BT’s business transformation journey.BT had 125 service platforms, 865 monitoring systems, and 76 different processes, making for a very siloed customer experience. The company consolidated all its service platforms onto the LIKE.TG platform and has seen significant improvement in its Net Promoter Score as a result. "Customers tell us we’re making a massive difference,” Jalil said.Increasing procurement efficiencyJosh Kahn, general manager of creator, finance, and supply chain workflows at LIKE.TG, took the stage next, accompanied by Marc Jones, global head of digital products at financial services firm HSBC.HSBC wanted to improve business processes for its 230,000 employees. So, the bank consolidated 50 fragmented systems down to 15 using the LIKE.TG platform. “Small efficiencies can have huge impact in the long run,” Jones said, especially for an organization that raises 300,000 purchase orders each year.Putting AI to work for peopleJon Sigler, senior vice president of platform and AI at LIKE.TG, and Joe Davis, senior vice president of platform engineering and AI at LIKE.TG, walked attendees through the architecture of the Now Platform. They explained how each layer—experience, workflow, intelligence, and data—is purpose-built for business transformation.The experience layer is tailored to an individual, not a department. The workflow layer connects and orchestrates different systems. AI is built into the intelligence layer, allowing exposure of that AI and service to every product in every corner of the business so that those systems can work together.In 2023, LIKE.TG created 18.5 million knowledge base articles, each of which took about 30 minutes of an employee’s time to make. With Now Assist, we were able to reduce article creation time to a single click and a few seconds.“AI and Now Assist help people accomplish things faster, be more productive, and have a great experience—it's all part of putting AI to work for people,” Sigler explained.“We’re on the cusp of something really, really big.” McDermott concluded. “We are here to make you a winner and to make your companies even greater than they already are.”Find out more about Knowledge.

We all face ups and downs at work – but we all want far more good days than bad.In the war for talent, offering engaging work gives you a competitive edge. We wanted more insight into how much of one it can really be. So, we took on a study to explore the importance of meaningful work for Canadian office workers.Unsurprisingly, most Canadian office workers crave meaningful work. In fact, 81 per cent say they need most of their job to be meaningful. Unfortunately, nearly 60 per cent also say they wish their work were more meaningful.That’s probably because many workers are spending a lot of their time – about 15 hours a week – on menial tasks, from fixing IT issues to coordinating meeting space.Clearly, there’s a big opportunity for Canadian organizations to better support their teams in the quest for meaningful work. Our survey findings reveal that employees are expecting that support, too.From how menial tasks make office workers feel to where money fits in, check out the key findings for yourself.

Knowledge 2024 was an incredible, action-packed three days of inspiring keynotes, exciting demos and breakout sessions, and plentiful networking opportunities for the 20,000 LIKE.TG customers, partners, and developers in attendance.In addition to announcements about expanded GenAI, workflow automation, and partner solutions, here are the key takeaways from Knowledge:1. AI is the future, and the future is nowThe theme of “Put AI to work for people” pervaded the event, and for good reason. IDC predicts “worldwide spending on AI solutions will grow to more than US$500 billion in 2027.”1LIKE.TG CEO Bill McDermott announced in his opening keynote, “In every business in every industry across the world, every single business process and every single workflow will be reengineered with generative AI (GenAI).”“I’ve never seen anything as transformative as what we’re seeing now,” added Heath Ramsey, vice president of outbound product management at LIKE.TG, in the AI keynote. “It’s not about the GenAI,” he stressed. “It’s about the workflow.”LIKE.TG has a simple strategy when it comes to AI: intelligent workflows in the flow of work, said LIKE.TG President and Chief Operating Officer CJ Desai in his keynote. We’ve built AI into the Now Platform to make that a reality, knowing that AI is only as powerful as the platform it’s built into. Because GenAI and Now Assist are available at the platform level, every solution built on top of the platform is GenAI-aware, Ramsey explained. As a result, “you can tap into powerful technology to do all those things you need to do to stay competitive.”Demos throughout the keynotes showed how quickly and seamlessly processes can be completed using GenAI, including Now Assist within Microsoft Copilot and Now Assist within Teleperformance.2. Human creativity can never be replacedDespite the exponential growth of AI and GenAI, the technology can never replace human creativity. “Machines are going to be fast. Humans are going to be human,” said Nick Tzitzon, chief strategy and corporate affairs officer at ServiceNow.In a keynote session about technology and the arts, musician Jon Baptiste and actor Dan Levy agreed that technology is a tool. Tech can help us create things, but it will always be in the service of people. We need to be sure to find that balance, Tzitzon stressed.“AI is a labor-saving device,” added Pat Casey, chief technology officer at LIKE.TG, in the CreatorCon keynote. “GenAI doesn’t write itself. It’s a new set of tools in your toolbox.” Human imagination will continue to be important and drive brilliance, said Vince Kadlubek, co-founder of the arts production company Meow Wolf. AI and GenAI can help take mundane, repetitive tasks off our plates so that we can focus on the things that truly require human creativity.Author and tech strategy consultant Kate O’Neill, CEO of KO Insights, pointed out that when things become more predictable, they also become less meaningful. AI can help us as a co-collaborator, but human intelligence is what creates meaning.3. Collaboration is vitalAnnouncements about extended partnerships with Equinix, Fujitsu, Genesys, IBM, Infosys, Microsoft, and NVIDIA emphasized the importance of collaboration for business success moving forward. Together, we’re stronger than when we’re apart.That’s why LIKE.TG is a big proponent of the open-source community. We take the best AI models available and fine-tune them, training them to run in the LIKE.TG cloud. But we don’t limit customers to our models. We also support OpenAI, Microsoft, Google, WatsonX, and others.The importance of collaboration goes beyond AI. Famed actor and special guest Viola Davis shared how sometimes we don’t have it in us to accomplish things on our own.The same sentiment surfaced in the technology in creativity keynote. “No one can do it alone,” Tzitzon said. As humans, we need each other to lean on, learn from, and help us grow.That theme also resonated with our developer audience, which has been asking for real-time collaboration with fellow developers. At the CreatorCon keynote, we announced new developer sandboxes that make that dream a reality. They allow anyone on a team to work on the same flow, app, and code base at the same time in their own sandbox.“We’re unlocking collaboration,” announced Samir Diwan, a senior director of product management at ServiceNow.4. Women techies are risingA number of sessions at Knowledge 2024 were dedicated to women in tech. Judging by the impressive turnout at these sessions—nearly double what we had anticipated for the women in tech keynote—women are stepping up and getting more of the support they need. “The power of a network of women is important, and celebrating that is important to LIKE.TG,” said LIKE.TG Chief Financial Officer Gina Mastantuono.Our first Hack4Good at CreatorCon confirmed that, encouraging developers to create an app for Technovation, a nonprofit dedicated to empowering girls in tech.As Davis shared, “There is no way you’re going to create a space for change if you don’t bring other people up with you.”Find out more about Knowledge.1 IDC FutureScape: Artificial Intelligence Will Reshape the IT Industry and the Way Businesses Operate, doc #US51335823, Oct. 26, 2023

We couldn’t be more excited to kick off LIKE.TG’s annual flagship user conference. Knowledge 2024 promises to be the most intelligent and inspiring Knowledge to date, with an emphasis on putting AI to work for people. Here are the highlights you won’t want to miss.

Every year, AfroTech—the largest Black tech conference—attracts tens of thousands of people who want to increase Black representation in the tech industry. The 2023 conference, held in Austin, Texas, proved to be a blend of innovation, inspiration, and connection.The event showcased cutting-edge technology and revealed key trends that are shaping the industry. I approached my second year at AfroTech with a seasoned readiness. The idea of sharing space with influential celebrities like Issa Rae and Marsai Martin—two Black women who are at the top of their careers and trailblazing the way—excited me most.Having transitioned from marketing to diversity, equity, and inclusion (DEI) at LIKE.TG this year, I was ready to forge connections within this evolving community and experience the conference with fresh eyes.Here are my three top takeaways from AfroTech 2023.

While employers have made strides to improve aspects of the employee experience, a new study reveals that employees believe there is still a gap between good and great.First, consider a few positive stats. A new survey from LIKE.TG shows that 85% of employees are enthusiastic about their position and company when starting a new job, and 72% report a positive experience during their first few weeks.But for many workers, starting a new gig is the peak of their employee experience. When asked to consider how their experience is today, just 63% continue to be enthusiastic about their position and the company.How do organizations ensure that your first day won’t end up being your best day? That drop in satisfaction suggests early positive feelings aren’t lasting. Where are the key areas for organizations to improve?There are countless moments in the employee experience that impact an employee’s experience with work and their relationship with their employer. Our research suggests a number of critical insights:Day-to-day experiences matterFirst, recognize that it’s not just the big moments that capture an employee’s experience. For example, our research shows that employees don’t find it easy to get simple things done, including finding information about a company policy (41%), resolving an issue logging in to software (46%), or getting a question answered about their benefits (45%).Mobile device access is a gateway to productivity as well. In fact, 63% of employees with access to mobile tools believe it improves their ability to access needed information and 47% believe it helps improve their ability to get work done.Employees see these as table stakes, while companies struggle to provide these basic support functions. And as organizations grow, so does the disconnect.Big moments matter, tooWe also need to recognize that workers need to know employers care about the big moments too, such as pre-boarding activities, offboarding to a new job, or taking parental leave. When it comes to these big moments, employees specifically state that employers could positively improve the employee experience with better support staff, better access to information, and better access to communication tools.Even though employees are excited when starting new jobs, the pre-boarding process needs improvement. Less than 60% believe their employer clearly communicated what to expect on their first day and just a third of employers made it easy to complete pre-hire paperwork on a mobile device.Employees reveal some especially interesting insights regarding offboarding and leave. For offboarding, two thirds of employees (67%) report that their former employer didn’t conduct an exit interview. A negative offboarding process speaks volumes about whether an employee would return: Only 43% would consider working for their former employer in the future, and only 42% would refer a friend or colleague to their former employer.For leave, the numbers aren’t much better. Nearly half of employees don’t find it easy to hand off work before a leave of absence, and even fewer say the same about picking up projects upon returning from a leave of absence. This means the organization’s interest in “collaboration” is only going so far.A holistic experienceLeaders should recognize that the employee experience is about far more than individual moments, whether big or small. It’s a holistic experience that employees engage with every day.With all the talk of the employee experience today, are employers missing the mark on what really matters? Have employers been focused on everything but the service experience at work?Recall that less than half of employees feel that finding basic, everyday information about their jobs and benefits comes easily to them. There’s also a gap between the positive emotions employees experience as they start a new job and their emotions after a few weeks or months in the job.There is, however, a solution to these and many other problems, a solution that can alleviate concerns from employers and employees alike. According to our survey, 77% of employees expect their companies to offer a portal to access information in one central location.A better service experienceHR is often playing catch-up at most organizations to create consumer-like experiences for new hires. To make real change, employers should consider the service experience holistically across the entire employee journey.Making real progress may require employers to remove the burden of deciphering where to go and what to do. Employers should be offering employees easy self-service in the flow of their work. Employees should have the option to click, swipe, or chat to resolve an issue anytime and anywhere. And employees need to be better equipped with what they need during those important moments of change.Download our full free report on the employee's point of view on employee experience. You will find even more areas where organizations can improve the holistic experience and harness the consumer innovations that employees expect in their work life.

For many employers, Gen Z is a bit of mystery.There’s no question that these young employees – between 18 and 24 – just entering office workplaces are driving the desire for more technology solutions integrated into the company.Communication, collaboration and scheduling tools are all on the list of what Gen Z wants. It’s not a surprise, given that these workers spend 10 hours on their mobile devices – every single day. And most of them want their tech experience at work to be as simple as it is at home.Unfortunately, for many, there’s still a gap in the solutions they’d like to see and what they’ve actually experienced.Beyond the desire for technology to make work easier, this mobile-savvy generation also appreciates flexibility in their office hours, even more than other perks like snacks. At the same time, they still crave the basics, like in-person interactions with their managers and regular feedback, so question your assumptions about these young employees.This generation is certainly feeling misunderstood. While Millennial, Gen X and Boomer coworkers think Gen Z can help them with their digital and social media skills, the youngest generation feels they can contribute to helping improve other skills, like open-mindedness and creative problem solving.Gen Z is still young but will soon make up a huge portion of the workforce – and Canadian offices need to get ready to meet their expectations.Check out our key Canadian findings to get a better sense of Gen Z at work.

Think about the last time you watched Netflix, browsed Amazon, or ordered a ride from your Uber or Lyft apps. Were you able to do what you wanted and get what you needed quickly and without frustration? Would you go so far as to say the experience was a joy?If you answered “yes” to either question, you can thank these brands for investing in the customer experience. They haven’t just improved the customer experience; they’ve redefined it.You may be asking why this is relevant to you, an HR professional. It’s because these brands are also redefining expectations in your world. The better the experiences your employees have with these consumer brands, the greater expectations they’ll have—even in the workplace.Smart companies should take cues from Amazon and Netflix and other innovators and work to become laser-focused on the employee experience. The benefits of doing so are undeniable: Jacob Morgan, author of “The Employee Experience Advantage,” found in his research that companies that invest in improving employee experience report having twice the average revenue and four times the average profit of other organizations.How do you get there? HR leaders can design and deliver experiences that make employees’ lives easier and work more enjoyable by bringing in colleagues from IT and other functional areas to support your efforts and help make your vision for employee experience a reality. Here are a few recommendations to help guide the process: Adopt an employee-centric service mindset. Since its inception in 1997, Amazon has been relentlessly customer obsessed, so how can HR become employee obsessed? Amazon uses personalization tactics to make the shopping experience seamless for all visitors. But in the world of work, the number of employee-facing systems has increased and employees are feeling the stress.Like Amazon, you can use an employee experience platform to deliver an intelligent, self-serving experience that supports employees in their day-to-day work needs. An experience platform will help organizations deliver an integrated employee experience by giving employees a single place to manage their work needs, experiences, and transitions while shielding them from back-end systems and complexity. Better understand what employees really want. Most employees share common experiences like on-boarding, career development, planning for a leave, or even resigning. Assess these critical moments in the employee journey, identify potential points of failure, and determine how you can better meet their needs and expectations.Imagine being able to streamline employee onboarding by automating processes that require involvement from HR, IT, and other departments. Get these new hires up to speed quickly by creating a central location for all critical onboarding materials, such as training videos, learning courses, and documentation. Implement UX principles to ensure ongoing success. Employee behaviors and expectations are constantly changing, so it’s crucial to keep a constant pulse on the community and refine practices based on this input. Netflix, for instance, relies on customer feedback and behavioral data to continually improve its interface and content recommendations. Employ a combination of ongoing surveys, discussion forums, and omni-channel feedback tools to paint a detailed picture of how the employee experience is perceived—and how it can be improved. Historically, HR has been the primary advocate for an organization’s employees. But smart business leaders know that employee experience has a direct impact on business success. Now is the time to align HR and IT and implement a transformative mindset that supports employee-centric systems and experiences.To learn more about how other organizations are differentiating with the employee experience, download our ebook, HR and IT Better Together.

CIOs and CHROs are collaborating on talent strategies, but they are largely missing out on opportunities to improve employees’ experiences through workflow digitization.While 72% of CIOs say they are collaborating with CHROs on setting talent strategies, just 8% are implementing technology solutions together, according to new research published in Workflow Quarterly.Leaders should recognize that the employee experience is about far more than individual moments, whether big or small.This gap could result in key missed opportunities in your organization.In fact, the data shows that CIOs who lead the most digitized organizations report higher rates of organizational efficiency and productivity, as well as employee performance, collaboration, and innovation. New data set to be published in Quarterly next month also reveals that CIOs farther ahead in digitizing workflows with peers also report increased effectiveness in multiple functions, including IT and HR/talent.

In HR, Employee Experience (EX) is the New Black. Everyone’s talking about increasing employee engagement, retention, and productivity with rewarding emotional experiences.But smart CHROs are doing more than talking. They’re taking a more strategic approach by organizing cross-functional teams dedicated to putting employee experience at the center of their people strategy. They know that optimizing the employee experience requires new capabilities and skill sets—and maybe even shaking up the traditional HR organization altogether.As a result, a cadre of new roles is emerging in HR and IT departments (or new Employee Experience functions) focused exclusively on delivering stellar employee experiences.Which of these new roles is your organization considering?Leadership RolesAs employee experience becomes more central to corporate strategy, companies are reconsidering how to organize teams. This is creating new or redefined leadership positions. These include: Chief Employee Experience Officer (CEEO)/Director of Employee Experience. This role focuses on creating and maintaining a work environment that engages and satisfies employees, touching on every aspect of the employee experience. The CEEO’s role is broader in scope than a traditional HR leadership role. It intersects with compensation, benefits, office technology, real estate, community involvement and more. Some CEEOs might operate within the HR department, while more senior CEEOs may even oversee HR, IT, real estate, and other employee-directed departments. (Learn more about creating cross-functional alliances to drive employee experience by downloading our white paper, Top 5 Ways HR and IT Can Partner on Delivering Great Employee Experiences Head of Employee Experience in the IT department. This person interacts regularly with other department leaders. His or her primary goal is to ensure that all digital initiatives align with corporate values and top-level goals, as well as employee needs. For example, organizations require tools and systems that facilitate key points in the employee journey, such as onboarding and development planning. A chief of employee experience in IT ensures that these employee-facing technologies have all key features and functionality, but also have the seamless interface that employees now expect. Director of People Analytics. This is a strategic role that examines every element of the employee lifecycle—including recruitment, engagement, development, diversity, succession planning, and retention—with the goal of maximizing the organization’s talent investments. Jeremy Welland, Global Head of People Analytics at PayPal, for example, oversees three primary functions: maintaining a data warehouse, which aggregates information from multiple employee-facing transactional systems; mining that data for business intelligence reporting for the CHRO and line-of-business heads; and developing predictive statistical analysis and modeling to anticipate the company’s future needs. Chief Transformation Officer (CTO). Transformation is often thought of as a process with a beginning, middle and end. But in a world of accelerated change, only the nimble survive and transformation is consistent and integrated into the business. The CTO is responsible for ensuring that organizational transformation delivers on its promises and remains aligned with the overarching business strategy. This cross-functional role orchestrates a complex process that involves a variety of individual initiatives—including employee experience—so the organization can successfully respond to new disruptions and stay ahead of the competition. Functional RolesNo less important than the new leadership positions are the supporting roles that bring the new skills needed for a successful employee experience program. Some, such as HRIS specialist (human resource information management systems), may represent a realignment of traditional roles, while others may be entirely new. These include: Data Scientist. The most effective employee experience initiatives leverage data to measure the effectiveness of the solutions they provide and identify where to improve. Data scientists focused on employee experience are searching for frustration or unmet needs as they sift through multiple inputs that convey how employees are interfacing with the workplace. For example, Welland describes a process that progresses from “diagnostic to the predictive to prescriptive” to improve employee experience at Paypal. His team begins by describing the characteristics of key talent, such as high-potential and high-performing employees or those in critical roles who would be difficult to replace. Then they analyze how elements of employee experience add to or subtract from the groups’ engagement and retention levels. Finally, they use this analysis to create programs that help the company support these key talent pools and provide the experience they need to thrive. Director of HR Shared Services. The scope of HR shared services has evolved well beyond routine transactional activities. This role oversees the complex workflows required to deliver service to workers at key moments in their employee journey. In fact, the HR shared services model has become the primary provider of key employee experiences, such as onboarding, employee lifecycle processing, personal data maintenance and general inquiry/issue resolution. These services are delivered by an employee experience platform that aggregates multiple digital channels that these workflows require into a single seamless interface. The platform also integrates human channels, such as voice and chat. (Learn more about HR Shared Services by downloading our white paper, How Emerging Technologies Will Power the Future of HR Shared Services.) HRIS Specialist. This role is responsible for implementing and maintaining human resource information management systems (HRIS) that have long been the foundation of HR technology. This role has been evolving recently as HR organizations add new, cloud-based applications to their core HRIS technology. While these best-of-breed applications offer greater capabilities, HRIS specialists will be increasingly challenged to ensure security and integration, as well as maintaining a streamlined user interface for employees. HR or IT App Developer. Larger enterprises may find the need to create their own employee-facing applications, so they are building HR technology teams focused on architecting HR software, applications, and systems that can be accessed from multiple devices. The key to success here will be ensuring that these new apps provide value for employees and integrate well with one another as well as the HRIS. Employee Experience Platform Owner. This role manages the employee experience platform, delivering services to employees. It’s a hybrid role that requires expertise in both IT and HR, and may fall within either department. (To learn more, read Josh Bersin’s white paper, The Employee Experience Platform Market Has Arrived.) Employee experience represents a new paradigm in the employee-employer relationship—one that many organizations are embracing as a strategic competitive advantage. Siloed technology and “same old” roles and skills are no longer enough. CHROs must reimagine their function and discover new ways they can collaborate with their IT colleagues to deliver the easy and engaging experiences that employees crave.Learn how LIKE.TG's HR services delivery platform can help you give employees the service experience they deserve.

We’re Gen Zs and we’ve heard you. You think we're narcissistic, entitled, self-absorbed, and overly confident. While every generation may have been labeled as such by other generations, we say we’re entrepreneurial, technologically native, and still crave face-to-face interactions. And just like the generations before us, we are approaching life with our own, unique values. We can’t be summed up in a few adjectives and put in a box.While we’re not all exactly the same, what we have in common is that we are the first digital native generation. Growing up with technology at our fingertips has shaped our lives. We weren’t shocked when all of a sudden we could order a meal by talking to a tiny device on our countertops or hail a ride from our cell phones.

Digital workflows can enhance collaboration and work quality. Imagine the payoffs when companies fully embrace them.Workflow Quarterly dives deep into one topic in each issue, presenting original research and reporting in an immersive online experience. In the inaugural issue , renowned IT strategy scholar Thomas Davenport explains how digital workflows can improve the employee experience and help companies drive higher profits.Our survey of more than 6,000 employees on the business value of digital workflows and automation shows impressive results, but the future looks even more promising than the present.Roughly 8 in 10 employees from highly automated companies say automation technology simplifies work processes, enhances efficiency, and boosts productivity. They also say it improves job satisfaction, and increase both time available for creativity and opportunities for advancement.Yet most automated processes today tend to be confined to highly structured and back-office tasks, such as installing software, setting up passwords, and tracking invoices. The use of automation in collaborative tasks and knowledge work—such as decision-making, strategy, and new product development—is limited. Surveyed workers reported that only 27% of the processes they worked with were highly automated or automated. This was true regardless of company size.Boeing, the world’s largest aerospace company, is investing significantly into process automation. After more than 100 years in business, it has launched an enterprise-wide “Second Century Enterprise Systems” initiative that aims for total digital transformation. As Rob Muszkiewicz, senior manager of Operations Transformation in Boeing’s IT organization, explained to Davenport:“We are on a journey with LIKE.TG—some capabilities are in production—and we have also done a lot with RPA. We have already eliminated hundreds of thousands of work hours in areas like invoicing reconciliation, for example. But Second Century is first and foremost a business process transformation, including a consolidation into single systems in engineering, manufacturing, and even HR to support processes in those areas. We will be looking at the potential for automating cross-functional workflows throughout the company.”When business processes are simplified, work becomes easier.“We need to become much more efficient and remove manual toil, so that people can do higher-value work,” said Muszkiewicz.Visit Workflow Quarterly for the full interactive article.