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4 ways to future-fit your business to thrive in uncertain times
Uncertain times are often a catalyst for important innovations. Find out four tech trends that are resonating with LIKE.TG customers.
Ingredients of customer loyalty: customer success, satisfaction, and happiness. But what matters the most?
Customer satisfaction is what builds loyalty. It is is built upon a history of good service and successful transactions. So if there is a glitch in the service
LIKE.TG named worldwide AIOps market share leader by Gartner®
Gartner named LIKE.TG the AIOps worldwide market share leader. Discover what makes Predictive AIOps unique and how it helps organizations be proactive.
LIKE.TG acquires DotWalk to increase speed, agility in upgrading applications
To help customers keep pace with technology maintenance, LIKE.TG has acquired DotWalk, which automates upgrades and testing of LIKE.TG applications.
What business mergers and acquisitions mean for customers
Most acquired companies' goals are to deliver value to shareholders—not customers. They are simply buying a larger customer base. But does larger always mean be
Element AI acquisition brings better, smarter AI capabilities for customers
Think about the impact of AI capabilities on something as ubiquitous as search. We all use search in our everyday lives, and our preferred search engine
Unleash the possibilities of generative AI with LIKE.TG
Generative AI—where machines “understand” human language and respond to and act on it—can make workers more productive and drive operational efficiency.
LIKE.TG extends generative AI to self-service experiences
I’m excited to announce our latest generative AI product: Now Assist for Virtual Agent. It helps to enable truly conversational self-service experiences.
A GenAI roadmap: How LIKE.TG puts AI to work for people
LIKE.TG is leading the charge to put AI to work for people. Its GenAI roadmap is one of the most ambitious in the industry. Find out what it includes.
Part 1 - Time when the car broke down!
Think of a time when a business goes an extra mile in their service, making space for a bond to be created rather than a one-time transaction. LIKE.TG aims to i
6 techniques to collect customer feedback
Only one out of 26 customers will freely offer their opinions about a given product or service (Huffpost). So, when a customer’s complaint is ignored, remember
Survey says digital innovation is the way to navigate macro uncertainty
Digital activities continue to be a key element of strategic business plans, especially for companies that have prioritized digital innovation in the past.
Forrester report: LIKE.TG debuts as a Strong Performer in RPA
In our very first year of entry, LIKE.TG has been named a Strong Performer in The Forrester Wave: Robotic Process Automation, Q1 2023. Find out why.
What makes CX hard to measure and what you can do to improve it
CX is the sum of all of a customer’s experiences with a business, and cannot be whittled down to the value of any one interaction that your customers have with
3 ways to use generative AI
Generative AI for self-service for customers and employees can help increase deflection rates and save money. Explore three ways to use generative AI.
Let Now Assist and Microsoft Copilot show you how to put AI to work
By integrating Microsoft Copilot with LIKE.TG Now Assist, we’re making it easier for employees to get the help they need, when and where they need it.
New AI-powered chatbots heighten need for a service management platform
AI-powered chatbots can improve search capabilities and enhance product offerings. Organizations will need a robust service management platform to manage them.
Can artificial intelligence really improve customer experience?
Artificial intelligence (AI) can collaborate with humans and adjust according to their needs—at scale—to create a great customer experience. Find out how.
To acquire new customers, listen to old customers
Every business needs to increase its customer base to survive and grow—which is why customer acquisition is often the focus of marketing strategies.
Not a customer revolution, it’s customer evolution
Customers are people whose evolutionary journey as customers, has only recently gained momentum. IT industry changed the face of communication and the way custo
3 ways to maximize efficiency with hyperautomation
Automation Engine is part of a broader hyperautomation strategy that organizations need in order to maximize efficiency. Learn three ways it can help.
Challenges startups face delivering good customer service
Building a loyal customer base in the initial years of business defines long term sustainability. Startups often overlook customer service, let's change that.
Put humans in the loop to generate real value from generative AI
Generative AI has shaken up the business and tech world, but the best tech involves incorporating humans in the loop to address challenges. Find out why.
3 ways automation can improve ITSM and customer service
Because ITSM is an integral part of customer service, it’s important to keep it optimized and streamlined. Discover three ways automation can help.
The evolving role of AI in knowledge management
AI-powered chatbot technology will change the way humans interact with applications. AI in knowledge management is affecting content creation, management, and a
