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10 Help Desk Automation Ideas to Improve Productivity
10 Help Desk Automation Ideas to Improve Productivity
To provide the best customer service, provide good help desk workflow and automation ideas. Your team will be more organized and get more done, while more of your customers will receive solutions to their issues fast.In this article, we will review some good help desk automation ideas. We will also discuss the qualities of good help desk workflow automation.We will cover the following topics:What is help desk automation?Advantages of service desk automation ideasHelp desk automation ideas that boost productivityFeatures of automated help desksChallenges in implementing help desk automation5 Best automated help desk solutions for your business What is help desk automation?Help desk automation refers to the use of digital tools to perform customer support operations that were manual before. It streamlines the help desk workflow by automating its functions and features.Its main purpose is to provide customers with the best experience and reduce the effort of the support team. As a result, the support team will be more productive.Advantages of service desk automation ideasHelp desk workflow automation has many benefits for the customer service team of any company. Automating your service desk ensures customers receive the best experience with the least effort put in by your support agents.In addition, help desk automation significantly reduces operational costs. A study by BMC revealed that the expense of manually managing a service desk ticket is $22. However, using automation, users can resolve 22% of total service desk tickets at practically no cost.Other benefits that service desk automation yields include:Fast response and resolution timesReduced human errorsReduced operation costsImproved customer satisfactionImproved client loyaltyFind morebenefits of automated help desk workflows in this blog.Help desk automation ideas that boost productivityHaving the right features in your service desk ensures that all client issues get responses and are resolved in a timely fashion. The following are 10 IT support automation ideas to use in your help desk.1. The ticket routing processAutomated ticket routing refers to the process in which automated service desk software will categorize and tag new incoming tickets and then assign them to agents using a round-robin method.For instance, all the new support emails automatically convert into tickets in the ticket creation process.Theticketing system examplesin ticket-processingmake use of automation ideas such as to:Organize and tag new tickets.Assign tickets in a round-robin method.Route tickets.Prioritize tickets.Based on the ticket priority or tags, agents can pick and focus on more urgent customer issues or tasks first. This improves their productivity.2. Closing expired and long-pending ticketsSometimes, agents can ask their clients to provide more information that can help them resolve their tickets faster. When the client fails to respond within a set target time and the ticket remains in a pending status for too long, the ticket can be set to auto-close.This auto-closure happens based on time-trigger rules. If the client responds after the ticket is closed, the ticket will automatically reopen.In addition, if an agent resolves an issue and the ticket remains in a solved status for more than a set time period, it will be auto-closed.This auto-closure reduces the task list clutter and saves agents time used in manually reviewing and closing the tasks.3. Sending CSAT surveys to ask for feedbackCollecting data for key customer experience metrics like customer satisfaction score and net promoter score will help your customer service team improve and grow its impact.A significant 77% of customers tend to view brands that actively seek and accept their feedback more positively. Thus, ideally, after an issue is resolved and the ticket is closed, an automated customer satisfaction survey should be sent to the client.This CSAT survey aims to collect the view of the client on the quality of either their interaction with the support team or the products or services they purchased.CSAT surveys can be set to send automatically as survey links via email after every response or after the ticket is resolved.This feedback from clients will help you:Determine how your agents perform.Gauge the overall customer experienceIdentify areas that you need to improve.Discover other benefits of tracking customer satisfaction with a help desk in our blog.4. Evaluating the team productivity levelsSupport leads need to monitor and evaluate how agents perform. The manual collection of the data sets can be tedious.With the right help desk platform, they can automate some processes to make the reports faster.Support leads can automate the collection of data and have reports created from it every month or week. For example, they can analyze metrics like:The number of tickets logged by agentsBillable and nonbillable timeFeedback scores5. Self-service optionsOffering self-help options is a good strategy for companies to retain and satisfy clients. To enhance user experience, consider automating your self-help tools.For instance, you can automate a knowledge base and use it as a self-service tool in your service desk. An interactive knowledge base serves as a central source of information for both agents and clients.It can use help desk automation tools such as auto-search and auto-suggest features. In an instant, they provide all search results and options relevant to the specific keywords the users typed.Some ideas to improve your knowledge base automation are:Optimize keywords to help instant search and auto-suggest functionsAdd tags to articles6. Automated alerts and notificationsAutomated alerts and notifications for agents and clients ensure prompt responses and resolution of issues.With IT help desk automation, agents receive alerts when clients respond to their requests for more information.These alerts and notifications enable agents to resolve or respond to clients quickly and in real-time.Support leads can also receive alerts on negative feedback from clients. They can then take the necessary steps to improve the areas of concern.For instance, they can train their agents to perform better or alert product teams to fix features that receive complaints.7. Escalate late ticketsIf an agent fails to respond to a ticket within the set response or resolution target time, the SLA will be breached.As a result, an automated escalation alert can be triggered and sent instantly after the due date passes.The support lead can choose to reassign the task to another agent or ask the originally assigned agent to prioritize the late issue.These escalation alerts ensure no tickets are left unsolved and no client is left to become irate at the wait time.8. Automate the customer follow-upsCustomers can get automated, regular updates on the progress of their tickets after a set period of time. These automated updates are sent based on specified time-trigger automation rules. Any changes made to the status of tickets can also trigger an update to be sent to the client to notify them of it, too.These regular updates boost the confidence of the clients in the company and its brand. They enhance customer satisfaction and increase the chances they will leave positive feedback.9. Enhance the help desk through integrationsCompanies can integrate their service desk with other favorite tools and third-party apps, after which, the IT service desk automation features should work seamlessly.When companies integrate external tools, it makes their work more efficient. For instance, apps like Jira, Microsoft Teams, Zapier, and Salesforce can be integrated.All these added tools help agents do key tasks in a central place. As a result, they help to make the workflow simpler and reduce data clutter.10. Automated service level agreement (SLA) remindersIn addition to support leads being notified when a ticket passes its SLA-mandated due date, agents can receive automated, SLA-based reminders before the ticket’s due date.These SLA reminders can be sent for the following SLA metric targets:First responseNext responseResolutionThese automated reminders aim to:Speed up the customer support processKeep clients in the loop and calmKeep agents on trackEnsure tickets with lower priority are not pushed to the back of a queue for too long.Features of automated help desksAn automated service desk workflow requires key qualities in order to be effective and ensure the clients are satisfied.Simple and easy-to-use interfaceThe help desk automation tools used in a ticketing system workflowneed to be user-friendly. For instance, new support emails from clients should automatically convert to tickets with no effort.Clients and support agents should also be able to track ticket statuses using automated alerts set up with just a couple of clicks.Agents should be able to resolve repetitive ticket issues with ease. With automated self-service tools like the knowledge base, relevant information becomes easy to access, copy, and paste.Reliable and secure service desk automation featuresAutomated help desk platform features should always have a high level of security. For instance, suspended and spam emails should not convert into tickets during ticket processing.The IT ticketing software should automatically block the emails suspected to be harmful. Agents will have to evaluate them first and decide whether to create a ticket or not.This security feature helps to protect the information of clients and the systems of a company.Customizable featuresYou should have the option to customize your help desk’s automation. One example of IT automation ideas is customizing ticket processing.Even though ticket distribution is through a round-robin ticket assignment process, you can set your system up to tag tickets from priority customers or with certain keywords.Tickets with certain tags will be assigned only to certain agents. This allows ticket assignment to the right agents for fast resolution.Challenges in implementing help desk automationService desk automation provides considerable benefits, but organizations must tackle certain obstacles to guarantee successful implementation.One essential aspect is striking the right balance between automated processes and human engagement. Although automation enhances productivity, personalized and empathetic customer support remains vital.In addition, it is crucial to engage experts in implementing help desk automation, considering that 88% of automation initiatives report technical complications.Harmoniously incorporating automation into current systems, safeguarding data security, and managing customer expectations are significant challenges that demand careful planning.5 Best automated help desk solutions for your businessLet’s delve into the top five help desk solutions renowned for their outstanding automation capabilities.1. LIKE.TGLIKE.TG is cloud-based help desk software with features that empower businesses of all sizes to automate recurrent manual tasks to improve their support team’s productivity and enhance their efficiency. Team leads can set up automatic SLA-related notifications and escalations, as well as the sending of feedback surveys when agents close support tickets. The ticketing system automatically prioritizes tickets, assigning them round-robin style unless specified keywords are triggered. The system routes those tickets to agents with specific authority and training.Features AI-powered help desk.Robust knowledge base software.Automated workflows and time triggers.Seamless integrations.Multilingual help desk.Intelligent ticket auto-assignment.Automated sitemap generation.Insightful analytics and reporting.Unlimited customization and brandingAutomated SLA reminders and escalation rules.Pricing LIKE.TG has two pricing styles—agent-based and unlimited agents. Enjoy a 20% discount when you opt for the yearly payment plan, allowing you to access more features for less. What’s better, you can get a 40% discount on the regular price when you take advantage of the Black Friday Sale that begins on November 1.Agent-based plans:Starter: $12 per agent/monthGrowth: $20 per agent/monthEnterprise: $40 per agent/monthUnlimited agents plans:Standard: $199/monthPro: $499/monthBusiness: $999/monthFree trial: 15-day free trial with instant access, no credit card required.2. Salesforce Service CloudSalesforce Service Cloud is a customer service tool that provides AI-powered workflows and automation throughout the customer journey. It allows users to gather all interactions into one place and get real-time updates from across multiple data sources.FeaturesOmni-channel routingCase managementReporting and analyticsEmail integrationAI-powered customer servicePricingStarter: $25 per user/monthProfessional: $75 per user/monthEnterprise: $150 per user/monthUnlimited: $300 per user/monthUnlimited plus: $500 per user/monthFree trial: 30 days3. ZendeskZendesk is a customer service platform that provides businesses with tools for ticketing, issue tracking, and customer service support. It features automation tools that can manage customer interactions, ticket routing, and responses based on certain triggers and conditions.FeaturesAI-powered automated answersTicket routingReporting and analyticsCustomizable ticket layoutsRobust APIsAI-powered knowledge managementMultilingual support and contentPricingFoundational support Team: $19 per agent/monthProfessional: $55 per agent/monthEnterprise: $115 per agent/monthZendesk SuiteTeam: $55 per agent/monthGrowth: $89 per agent/monthProfessional: $115 per agent/monthFree trial: 14 days4. FreshdeskFreshdesk is a cloud-based automated customer support platform that offers a range of features aimed at helping businesses manage their customer service processes more effectively.Freshdesk is known for its user-friendly customer portal, intelligent agent routing, multi-channel ticketing system, and contextual reports.FeaturesTicket routingRound-robin routingCollision detectionCustom reports and dashboardsKnowledge base approval workflowPricing Free: Up to 10 agentsGrowth: $15 per agent/monthPro: $49 per agent/monthEnterprise: $79 per agent/monthFree trial: 21 daysHappyFoxHappyFox is customer service software that offers multiple automation features that help businesses reduce support costs and enhance team productivity. It offers integration options and automated notifications and alerts, so everyone stays informed about the tickets created, customer responses, and other key actions.FeaturesAutomatic ticket escalationAutomatic ticket assignmentTemplatesSatisfaction surveysKnowledge base softwarePricing Mighty: $29 per agent/monthFantastic: $49 per agent/monthEnterprise: $69 per agent/monthEnterprise Plus: $89 per agent/monthFree trial: 14 days.5. HelpDeskHelpDesk is a ticketing system that allows users to develop personalized automated workflows depending on specific conditions and actions. The platform also automatically distributes tickets to agents based on their department, specialized skills, or area of interest.FeaturesAutomated workflows.Ability to perform bulk actions on tickets.Reporting and analytics.Automatic ticket prioritization.Canned responses.Customizable email templates.Pricing Team: $29 per agent/monthEnterprise: Contact sales teamFree trial: 14 daysUnlock productivity gains with help desk automationUsing these IT help desk automation ideas in a service desk can improve your customer service. Clients will have a good experience, and agents will be more productive. It is key to use help desk automation with the right qualities for the best customer service.Check outLIKE.TG, which uses workflow automation that enhances the customer experience. Get in touch with us to set up a30-minute live demoto see how it can revolutionize your customer service. Or, sign up for a 15-day free trial today.Related articlesAutomated Customer Service: The Complete Details7 Best Help Desk Workflow Automation Ideas5 Important Reasons Why Automated Ticketing System is Good for Customer Service
Release Announcement—December 2022 New Features
Release Announcement—December 2022 New Features
We are glad to announce the introduction of new features update and enhancements in BoldDesk. Keep reading to learn more about everything the upgraded version of LIKE.TG has to offer! Drive integrationThe integration of file drives is provided for Google Driveand Dropbox. Users can search for and attach large files from drives. Agents can use this option only when the marketplace module is enabled for integration.Agent or group performance dashboardThe performance dashboard assists you in analyzing the performance of a support agent or a group. This dashboard is one of the new features of LIKE.TG which helps you to gauge the performance of your team.Bulk ticket updateThis feature allows you to select up to 50 tickets and update their ticket fields. It helps to add mass replies or notes.Previous versions restore option of KB articlesIn the knowledge base module, you can restore the previous versions of knowledge base articles.View original email message for messages updated via emailWhen a ticket is updated via email, only the most recent update from the email is parsed and displayed in the ticket. This new option lets you view the entire original email content.Indication of email delivery failureA failed delivery icon will indicate when an email was not delivered to one or more of the recipients in a specific message.Let’s discover more about LIKE.TG’s newest features!Convert a ticket message into a knowledge base articleThis option helps you quickly convert any ticket message to a knowledge base article.Ticket export with time-log fieldsIn ticket export, you can find two new fields: total hours logged and total billable hours logged.Filter ticket viewsNow, you can filter the list of ticket views in the ticketing system.Default message filter preferenceYou can customize the default message filter preference. There are options for configuring this at the organization or personal settings levels. You can notice the reflection of configured settings in the message section of the ticket details page.Worklog report export option in Excel formatIn the worklog report, you can export data to Excel format. You can export a total of 1,000 records.User search dropdownThe option to search specifically for agent and customer helps to improve search productivity in the user dropdown. When you include the prefix @, you search on the agent list, whereas when you include the prefix #, you search only for customers. When you don’t use prefix, the search will look for both agents and customers.Automatically adding a tag to a ticket created with embeddable widget or formsIn the contact us and help widget, you have an option for automatically tagging tickets created with the embeddable widget or forms. You have to add a tag to the widget settings. When a ticket is created using the widget, a specific tag is added to it. Using this option, you can configure automations and auto assignments.ConclusionWe’re constantly striving to bring you the best possible experience with LIKE.TG. Keep an eye out for more great new features and updates in the future! In the meantime, you can try the free trial to experience how LIKE.TG can help you deliver excellent customer support. If you have any suggestions for how we can improve, or if you need help using any of the features, please contact us.
10 Ideal Ways to Help You Deal with Unhappy Customers
10 Ideal Ways to Help You Deal with Unhappy Customers
For an incline in your business, you have to deal with unhappy customers. Despite how fantastic your goods or services are, some clients will inevitably experience issues. That is an inescapable fact of doing business. However, you can still work with unhappy customers by handling them properly.Certainly, angry clients’ expectations and reactions will vary depending on how they interact with your support staff.If they have a bad experience, they might never use your company again. However, if they have a good experience, they might become a lifelong client.In this post, we’ll examine how your customer support staff can foster joyful interactions that stop unhappy customers from leaving. What makes customers unhappy?88% of clients believe that the customer experience provided by a company is as significant as its product or service. Therefore, in order for you to provide the best customer experience that keeps your consumers happy, you must first be aware of potential sources of annoyance and irritation.Below are some typical causes of irritation for clients:Negative or poor experiencesUntimely responses or being put on holdPoor-quality products or defectsIssues with bugs and technologyUnexceptional client serviceInaccessibility of a servicePoor communicationLimited payment optionsSlow deliveryCustomers’ opinions and recommendations are being ignoredAny of the above issues can frustrate and upset customers. They can even be a major cause for customers to leave your business.Therefore, you need to eradicate these issues to maintain your customers and win new ones.How to deal with unhappy customersAccording to a recent study by Zippia, 91% of customers won’t willingly do business again with a company that left them unhappy. When handled correctly, unhappy customers can turn out to be the most loyal. How can you make this transformation happen?Let’s take a look at the best steps to take when dealing with unhappy customers.1. Recognize the cause of customers’ unhappinessThe first thing to do when you realize a customer is upset is to identify the source of their problem. This will help you understand what you are about to deal with, thus allowing you to prepare.2. Communicate clearlyThe best course of action to deal with customer dissatisfaction is to communicate and obtain further information.Unsatisfied consumers who receive a prompt response are more likely to continue working with you. Therefore, you need to communicate clearly to unhappy customers that you will review their complaints fairly and without bias.Additionally, describe the procedure you are going to use to address their problem, tell them the follow-up time period, and provide a resolution to correct their situation.3. Listen to your customersPrioritizing listening is the best course of action when dealing with unhappy customers. Never forget that every customer is a benefit to your business.Therefore, when a customer is dissatisfied, you need to show them that you care by listening closely before you start resolving their issue.Let them share their problem while you take notes about the issue and mark further questions you can ask to fully understand what the problem is.Showing the customer that you care will reassure them while they may be having second thoughts about continuing to use your product or service.4. Consider yourself in their positionCustomer dissatisfaction is a result of a variety of reasons, but for businesses, understanding objections is essential to creating the ideal experience for the right clients.Before talking to unhappy customers, put yourself in their position. How upset would you be if you were facing the same problem? How would you want a support team to address the issue?With empathy in mind, use the customer feedback to suggest a solution that is both appropriate and assuages the customer’s worry.Similarly, give the customer the agency to drive the support process while resolving their issue (use their suggestions).5. Thank them for their feedbackRegardless of how negative the customers’ feedback is, the best way of dealing with unhappy customers is to listen to their concerns and thank them for their comments.Additionally, provide them with a level of customer service that not only meets but also surpasses their expectations.An initially dissatisfied consumer can become a devoted and satisfied one when you go beyond their expectations.6. Collaborate with your team and ask for helpDon’t be reluctant to ask for help in difficult circumstances, including when a customer is using abusive language or engaging in other improper conduct.If you’re unsure whether you need to end a customer relationship, ask a manager to step in and perform a qualitative assessment.They can examine the problem and find the best course of action for both you and the consumer.7. Be kind and respectfulNevertheless, dealing with unhappy customers is a part of working in customer service.Certainly, if you can’t handle that, you need to find a different line of work. Even when someone behaves horribly and rudely, you must always be respectful and kind.Remember that you are representing your firm. You are a brand ambassador, and what you do reflects on the business.8. Record every service and purchase procedureCustomers are often upset because of miscommunication. The best way to deal with this is to record all of a customer’s service and purchase processes from start to end.This will help you identify the problem’s root cause, if any, and begin to take corrective action in a methodical manner.Additionally, it provides clear information to both your customer service team and your clients on what went wrong thus avoiding future misunderstandings.9. Find and correct the main issue causing the unhappinessTo win back unhappy customers, find and capitalize on the largest issue that is making them unhappy about the current circumstance.Is it a major problem in the product or service, or is it a problem in the customer’s personal experience?Additionally, you must find what is profoundly important to the customer, and keep in mind that it may be something that your company is not capable of.Regardless, this helps unhappy customers escape their despair by helping them toward the resolution of the issue.10. Express regret for their troubleThe best way to deal with customer dissatisfaction is by apologizing for the trouble. Expressing your regrets will build a positive relationship. Additionally, it shows customers that you are willing to address inconveniences and wrongs.It changes the client’s mindset, thus improving their level of satisfaction.How can you prevent customers from becoming unhappy?Poor customer service can have significant financial repercussions for companies. Research indicates that it might require as many as 12 positive customer service interactions to make up for a single negative experience.Preventing customer unhappiness is, therefore, critical for running any business.Here are steps to take to prevent your customers from getting irritated.Offer the best quality productAll customers prefer a quality product over a high quantity of products. Therefore, you need to be proactive while designing your product and deciding what features to include in it.When you offer a quality product, your customers will use it for a long time. They will be loyal to your product and will be likely to recommend it to their friends, colleagues, and others.Provide lenient customer serviceRegardless of how simple your product is to use, not all customers have the same level of understanding. Therefore, you need to supply customer service that is generous to all customers.As a result, customers who reach out to you for support will be satisfied, thus increasing your company’s level of customer satisfaction.Additionally, a higher customer satisfaction score gives you the opportunity to promote your customer support, which will help you expand your business.Gather feedbackThe first step to making your customers happier is to understand what they enjoy and dislike about your product or service.Therefore, you need to gather information on:What your customers struggle with in your product.What features do they find enticing?Which areas do they want to see improvements in?By gathering information directly from unhappy customers, you can improve your product to increase their happiness.Reward your most devoted clientsCustomers who return to you repeatedly are your most devoted supporters. They are the ones that adore your brand and tell others about your product.You could reward them by providing them with something extra, like a bonus month of support, or even discounts.After all, this will benefit you since the customer will continue being happy with your business.Master the art of dealing with unhappy customersOne of the key elements that will determine whether your business is successful is whether your support team can handle upset customers. Even if your customers are satisfied with the value they get from your products and services, their relationship with your company can sour if you are not able to deal with them when things are going wrong.Ease their concerns with empathy and patience, and put their satisfaction first. Doing so will help lift your company to new heights!To advance your customer service capabilities, try using LIKE.TG.Contact usto schedule alive demo to experience firsthand how LIKE.TG’s capabilities can complement your efforts in dealing with unhappy customers. Or, start a free trialto get instant access today.
7 Best Ways to Build and Organize a Customer Support Team
7 Best Ways to Build and Organize a Customer Support Team
Customers anticipate prompt replies when reaching out to customer support. A recent study reported that 71% of consumers agreed that customer experience can be drastically improved by quick customer support and customer service responses.Therefore, it is important that your customer support team is well-structured to ensure that issues are resolved swiftly to boost customer satisfaction.Here are some tips on how to build and organize a support team that will help your business thrive. What is a customer support team?A customer support team is a collection of representatives who provide assistance and help resolve issues for customers.Customer support agents are responsible for the following:Answering questionsTroubleshooting problemsProviding technical supportThey often execute clerical activities, make suggestions to enhance customer service, and uphold a professional attitude.Steps to build and organize a customer support teamTo build and organize a customer support team, you must be deliberate in everything you do. The following are the best steps to take for an efficient customer service team.1. Define the role of your customer support teamThe first step in creating your customer support team is to define what each member’s role will be. Will they be responsible for answering customer questions, resolving issues, or both?Will they be responsible for handling complaints, or will they direct customers to a more appropriate department?Clearly defining the roles of your customer support team members will help you craft accurate job postings and ensure that you know what skills and qualifications to look for in candidates.2. Hire the right peopleOnce you have defined the roles of your customer support team, you can begin to hire the right people. Look for individuals:Having strong communication skillsWith problem-solving abilitiesWith a positive attitudeWho can work well under pressure in a fast-paced environmentWith different backgrounds and experiences3. Organize your teamOnce you have hired the right people, it’s time to organize your team. One effective way to do this is to create small teams responsible for specific areas. For example, one team could answer customer questions while another would resolve issues.This will help ensure that customers are directed to the people with the most knowledge on their query and that problems are resolved quickly and efficiently.4. Leverage the right tools and technologyChoosing the right tools and technology can help communication, workflow management, knowledge sharing, and performance tracking. Start by investing in robust customer service software to enable efficient management of customer inquiries from multiple channels and allow you to track the performance of your agents.Employing an appropriate contact management system can also help maintain a unified view of all customer interactions, leading to improved service quality. Implement collaborative tools that promote effective communication and cross-functional knowledge sharing.5. Provide ongoing training and supportYour support team will need thorough initial training as well as ongoing training and support to be effective. The latter can include training on new products and services, as well as training on how to handle different types of customer complaints and issues.Additionally, provide your team with the necessary tools and resources they need to do their job effectively. This can include customer service software, access to customer data, and contacts for other departments within the company.6. Offer self-service optionsBy empowering customers with the tools and resources to solve their own problems, such as a knowledge base, FAQs, and an interactive chatbot, a company can reduce the volume of incoming support requests.This allows the support team to concentrate on more complex issues that require human intervention, thus reducing their workload and improving the quality of their solutions.This strategy can lead to a more scalable support structure, as resources allocated to self-service can handle a larger volume of inquiries without a proportional increase in support staff.Additionally, team leads can leverage insights from self-service interactions to identify common issues and trends, leading to continuous improvement and a more proactive customer support system.7. Regularly evaluate and improve your customer support teamOnce your customer support team is up and running, it’s important to evaluate and improve it regularly. This can include conducting regular performance evaluations and setting goals for the team.After everyone is accustomed to the technology and flow of the team, look for ways to improve the team’s processes and procedures, as well as ways to improve the overall customer experience.By regularly evaluating and improving your customer support team, you can ensure that your customers are always satisfied and that problems are resolved quickly and efficiently.Key qualities of a great customer support teamHiring the right people is the first step to building a stellar customer service team. You should look for the following customer service skills.Strong communication skillsGood communication forms the foundation for clear, effective interactions in which agents understand and fulfill customer needs. These skills involve not only the ability to convey information clearly but also the ability to actively listen, empathize, and respond appropriately to both verbal and nonverbal cues.Through strong communication, service representatives can build rapport, trust, and positive customer relations, which help in accurately diagnosing issues and ensuring customers feel valued and understood.Moreover, the skills enable a service agent to manage customer expectations and handle complaints or feedback in a professional manner, which can turn a potentially negative experience into a positive one.Customer empathyCustomer empathy is the skill of understanding the feelings of others. By actively practicing empathy, customer service professionals can better comprehend customers’ emotions and perspectives and address their concerns effectively and with genuine care.Empathy in customer service not only leads to a more personalized and satisfying customer experience but also builds trust, as customers feel heard and valued.Problem-solvingProblem-solving directly impacts the capacity to resolve the more complex issues that customers face efficiently and effectively. When a customer submits a unique ticket, the ability to assess the situation, understand the underlying issues, and devise a practical solution provides immediate relief and restores customer trust.Time managementSupport agents often receive a high volume of inquiries. Efficient time management skills enable them to prioritize tasks and accurately estimate the time required to complete them, reducing customer wait times and ensuring urgent problems are resolved promptly.A customer support agent with excellent time management skills is better equipped to navigate among support channels, providing consistent responses across platforms. This ability is essential for meeting service level agreements and maintaining high customer service standards.By valuing time management in the hiring process, companies are more likely to build a team of support agents to manage their workload effectively and contribute to a positive customer experience.TeamworkCustomer support agents often work as part of a larger team to provide comprehensive assistance to clients. The ability to effectively communicate, share information, and coordinate with peers ensures that customers receive accurate, consistent, and timely help.Team players can leverage the collective knowledge and skills of the team to solve complex issues, leading to more efficient problem resolution and higher customer satisfaction. Moreover, support agents who are good team players contribute positively to the work environment and foster a culture of cross-functional team collaboration that improves productivity and team morale.Adaptability and continuous learningConsumer trends, product details, and company policies are constantly evolving, meaning agents must be able to adjust their approach swiftly and effectively. An adaptable agent can handle unexpected situations, such as difficult customer interactions or technical issues, with composure and flexibility. This quality ensures they can provide high-quality service even under pressure or when faced with unfamiliar circumstances.With continuously changing products, services, and customer service tools, agents must also be committed to learning and self-improvement. They should be eager to adopt best practices and maintain expertise in their roles.The importance of organizing your teamA well-built and organized support team is essential for providing excellent customer service, giving you the following:Improved efficiency: An organized team can handle customer inquiries quicker and more effectively.Better customer experience: An organized team can provide more consistent and accurate support, leading to a better customer experience overall.Reduced errors: An organized team is less likely to make mistakes or overlook important details, reducing the risk of errors and misunderstandings.Increased productivity: An organized team can prioritize and manage tasks more effectively, leading to increased productivity.Better team collaboration: An organized customer service team can share information and collaborate on projects more efficiently, since they know who to contact for different situations.How to select the appropriate tools for your customer support teamsSelecting the right tools for support teams can be challenging, but it is essential for delivering quality customer service.Let’s discuss what to consider when selecting the best software for your support team.1. Identify your team’s needsDetermine your support team’s specific needs, such as ticket management, chat support, or knowledge base management.2. Assess the marketResearch various support tools available and compare their features, pricing, and customer reviews.3. Evaluate the integrationsConsider the compatibility of the software with other systems and software you are currently using.4. Test the toolTry out a demo version or free trial of the software to assess its usability and functionality.5. Consider scalabilityChoose software that can accommodate the potential growth of your team and business.6. Seek feedback from your teamGet feedback from your support team members on their experiences and preferences.7. Make a decisionBased on your research and feedback, select the software that best meets your team’s needs and fits your budget. By following these steps, you can select the support tools that will help your team provide effective customer service.Most companies are currently reviewing their support team management strategy in order to adapt to the new hybrid work environment.Help desk software is, therefore, one of the fastest growing markets as companies come to realize their value in these environments.Syncfusion’s LIKE.TG is a help desk software with seamless integration that improves the effectiveness of customer care. LIKE.TG software will empower you to:Automate repetitive operations.Facilitate cross-department collaboration.Collect actionable data about your service quality.Evaluate team performance with unmatched precision.Read our blog for more tips to help you choose the right help desk software.ConclusionIn conclusion, carefully creating your support team is an essential step for business improvement. By following the tips we’ve shared, you will create a well-structured and skilled team to provide excellent customer service.LIKE.TGcan help you organize and run a great support team. Contact us to set up a30-minute live demoto get a clearer idea of how LIKE.TG features and may be tailored to your company’s needs.Sign up for a 15-dayfree trialtoday.Related articles10 Most Popular Essential Customer Service Skills7 Best Help Desk Software Features for Boosting Your Customer Support
10 Common Customer Service Mistakes to Avoid
10 Common Customer Service Mistakes to Avoid
Providing the best customer service has become a key target for most businesses. When clients have a great experience with the customer service of any company, they tend to stay loyal to its brand.The standards of customer service that your business offers determine your customers’ satisfaction.Any slight customer service mistakes can make clients switch to your competitors’ brands. Clients always opt to do business with companies that value and service them best.For this reason, it is vital to know the mistakes in customer service you’re making and strive to fix them.This article discusses the most common customer service mistakes for any business and the solutions to curb or do away with them. Reasons for correcting customer service mistakesClients are inclined more toward companies that provide the best customer service experiences.When the level of customer service decreases, they often opt for competitors that offer better experiences. This leads to a decrease in the growth rate since profits will decrease.The following reasons are the driving force for always correcting customer service mistakes.a. Increase customer satisfaction levelWhen clients have a smooth experience with your customer service team, with fewer or no mistakes, they become more satisfied with the services you offer.b. Increase customer retention rateCustomers love quality customer service. The better the quality of the service, the higher the chances of these clients sticking to the brands of the same company. Customers will always choose the company that offers value.c. Increase in overall performance of a companyAn increase in customer satisfaction leads to client loyalty to a company. This translates to an assured increase in the way the business performs as profits increase.d. Improve business reputation on online platformsClients are the best free marketers of any business since they have actual experience with the company.When their customer service experience is good, they will recommend it to others.Equally, if the level of customer service is poor, they will discourage others from doing business with the company.Common customer service mistakesCompanies strive to provide exemplary customer service to their clients. However, mistakes are bound to happen that will make clients not have the best experience.These customer service mistakes include:1. Not actively listening to customersA Microsoft study reveals that brands that actively solicit and appreciate customer feedback are viewed more positively by 77% of consumers.Having great active listening skills is key in customer service. Support agents should listen to and consider their clients:OpinionsComplaintsSuggestionsFeedbackThis will help them to get insight into what these clients prefer or need.For this reason, the support team should listen and take the right and necessary actions.In addition, support agents should also listen keenly in order to provide the right answers or responses to clients’ questions or concerns.This will ensure continued customer satisfaction.2. Not training your customer support team often leading to customer service mistakesOne common customer experience mistake is a lack of proper, adequate, and regular training for agents.When the support team has limited resources to which they can refer, it renders them somewhat incompetent.They often fail to get the right solutions for client issues and might respond with wrong information.Agents need regular training on how to interact and handle customers and their issues in a proper way.Companies need to teach and empower their agents with the right knowledge on all processes. This will ensure they serve the clients while being informed. This will leave clients more satisfied with the customer experience.In addition, agents can be taught how to interact with clients in a courteous, friendly, and professional manner, which will increase their confidence in the business.3. Failing to deliver what you promisedIt is said, “A promise made is a promise kept.” The customer service mistake made by most businesses is that they fail to deliver as per their promises.When you make a commitment with a client to deliver within a given period, make sure to follow through. If your product description cites that it performs certain functions, ensure that is exactly what it does.If you say that you offer a given service, ensure the quality is as good as you have mentioned, if not better.Failure to deliver what you promised reduces the level of trust that a client has in a business. It also disappoints and leaves the client less satisfied with the customer service.4. Passing clients around from one agent to another many timesTossing clients from one support agent to the next can be very upsetting and frustrating to them. Unfortunately, this is a common practice among most businesses.Clients often get reassigned to different agents in an effort to resolve their issue. This can go on till the agent with the abilities to provide the right solution is identified.Clients get frustrated since the issue takes more time to resolve or get a response. Thus, customer satisfaction is reduced.In addition, passing clients around makes them assume that the agents are not skilled enough. This might make them opt for competitors.For this reason, it is vital to have a workflow that is well defined to avoid this customer service mistake.One solution can be to have anautomated workflow, which helps to define the roles and duties of each support agent and the right agents for each issue.5. Lack of proactive customer support solutionsGood customer service entails being preemptive in how you offer solutions to problems. Agents should reach out to clients first and take all the necessary measures to avoid future mishaps before they happen.However, one customer service mistake is that some support agents are usually unable to predict and resolve customer issues on time.Agents need to know what the clients need even before they reach out or inquire about anything. This helps to keep clients in the loop on the current events of a business. As a result, it increases customer satisfaction.6. Unavailable for customers at the time they need assistanceOne of the customer service mistakes made by the agents is not being present at all times to provide clients with the support they need.Customers prefer fast responses and resolutions. Most companies have clients located in different time zones.For companies that have a defined work schedule this becomes anissuefor their clients in other time zones.This is because their chances of reaching the support team before they leave will be low and limited.As a result, their issues go unresolved longer than expected and urgent issues become pain points.They might then shift to competitors that have a customer service team that is always present.This calls for a 24/7 support in order to assist all clients wherever they are, at any time.This will result in increased customer satisfaction and experience due to availability and fast response time.7. Not offering personalized customer service experiencesEvery customer service experience should be unique and customized to address each specific customer issue. Clients prefer businesses that offer personalized customer service.One customer experience mistake is to not consider what each client needs and prefers. Failure to offer apersonalexperience reduces customer satisfaction levels. In addition, clients do not feel valued.Each interaction between a client and a support agent should have an added personal touch to it.8. Delays in providing support to customersAccording to 96% of customers, rapid customer service is essential in their decision to stay loyal to a brand.When clients contact a support team for whatever reason, they always expect a quick response. This is not always the case.At times, the support team makes the customer service mistake of not answering the clientsfastenough.These delays can either be:Putting the clients on hold for too longIgnoring the clients completelyWhen the support agents fail to or delay to provide updates on the progress of an issue’s resolution, that counts as a mistake too.This is a wrong gesture, as it portrays that you don’t care about the clients and their pain points. This greatly reduces yourclients’satisfaction. As a result, they end up shifting to competitors who care more about them.9. Choosing and using the wrong communication channelsCustomers reach out to the support team using different channels based onwhat they prefer.With the evolving digital communication channels, most companies need to adapt and use different ones to interact with theirclients.If the options for contacting support agents for assistance are limited, clients are bound to be frustrated.Companies can choose several communication channels that most of their clients use in order to make their services easily accessible.These can include options such as:EmailsSocial media platformsThese will improve the customer experience because customers can have easy access to the company’s support team.10. Not storing and reviewing customer data historyWhen dealing with many customers, it is important to store and review the data history from any interaction.However, this has been a major issue since most companies fail to keep records of previous interactions with customers.As a result, clients are forced to repeat all the information that had previously been mentioned. This proves to be very hectic for clients and time consuming. This reduces their level of satisfaction.What can cause customer service mistakes?Customer service mistakes can stem from various factors, ranging from human error to systemic issues within an organization. Some common causes of customer service mistakes include:Lack of training: Inadequate training can lead to insufficient knowledge about products, services, or company policies. Without proper training, agents may struggle to address customer inquiries effectively, resulting in misinformation or misunderstandings.Understaffing or inadequate resources: Insufficient staffing or resources can lead to overworked employees and longer wait times. Overloaded agents may struggle to provide adequate attention and support to each customer, leading to dissatisfaction.Inconsistent processes: Lack of standardized processes or inconsistent procedures for handling customer inquiries can result in errors and inconsistencies in service delivery. Without clear guidelines in place, agents may struggle to address customer issues efficiently.System or technology failures: Technical issues with customer service systems, such as CRMs or databases, can lead to delays or inaccurate information being provided to clients.Poor communication skills: Communication breakdowns, misunderstandings, or language barriers between customers and support agents can lead to errors in conveying information or resolving issues. Ineffective communication skills, such as unclear explanations or failure to actively listen to customers, can worsen the problem.How do I avoid mistakes in customer service?Avoiding customer service mistakes is key for maintaining a positive relationship with clients and ensuring their satisfaction. Here are several strategies to help you prevent common customer service errors:Provide comprehensive training: Offer in-depth training to customer service representatives on product knowledge, company policies, communication skills, problem-solving techniques, and the use of customer service tools and systems.Employ standardized processes: Implement standardized processes and workflows for handling customer inquiries, escalations, and issue resolution. Clearly define roles, responsibilities, and escalation paths to ensure efficiency.Use robust systems and tools: Invest in modern, user-friendly customer service systems, tools, and software that enable agents to manage customer interactions, track inquiries, and collaborate with team members.Provide adequate resources: Allocate sufficient staffing, technology, and other resources to support customer service operations. Ensure that agents have the necessary resources and support to handle peak volumes and complex inquiries effectively.Avoid customer service mistakes to create flawless customer service experiencesProvide the best customer experience and increase your customers’ loyalty, trust, and level of satisfaction by avoiding common customer service mistakes.Identify the mistakes your support team makes and look for possible solutions to counter them for the best customer service.WithLIKE.TG, offer your customers the best customer service. Try theLIKE.TG free trialpackage and counter all possible customer service mistakes.If you have any questions, contact theLIKE.TG supportteam. Please contact us to arrange a live demo and see how LIKE.TG can be tailored to meet your business needs.
How to Utilize Customer Feedback to Grow Your Business
How to Utilize Customer Feedback to Grow Your Business
Feedback allows you to measure the success of your business over time.By tracking customer satisfaction and identifying areas for improvement, you can see how your business is progressing and make necessary changes.You should pick a tool for gathering customer opinions through online surveys. With our platform, you can hear your customers’ voices and modify your business accordingly.In this blog post, you will learn ways of collecting customer feedback, the advantages of doing so, and the best practices for doing so.In this blog we will discuss what customer feedback is, the various types of client feedback, their importance and how to collect them. What is customer feedback?Customer feedback is information consumers provide about their experience with a product or service. It includes their opinions, suggestions, and complaints.Some of the common examples of how to collect customer feedback include:Customer feedback surveysSocial mediaEmails and customer contact formsCustomer interviewsOnline reviewsCommunity forumIn-app ratings and moreIt is a valuable tool that helps businesses understand their customers’ needs and preferences and expectations.Types of customer feedbackThe first step is to determine why you are seeking customer feedback. Are you looking to improve your product or service? Do you want to know how your business is perceived in the market?Clarifying your motivation will help you focus the feedback collection process and ensure you are asking the right questions.Consider employing these great ways to gather customer feedback.Customer feedback surveysCustomer feedback surveys are an effective way to collect feedback from clients and can be conducted online, by telephone, or in person.Surveys can be designed to elicit responses to specific areas of the customer experience, such as customer service, product quality, or pricing, and can be used to identify strengths and weaknesses in them.Social mediaSocial media can also be a treasure of a tool for collecting customer feedback.You can create polls or post open-ended questions and encourage your clients to engage with your content.Emails and customer contact formsCollecting customer feedback through emails and customer contact forms after interactions with your company allows you to gain valuable insights into what customers think and any issues they encountered.Customer interviewsOne of the most effective ways to understand the needs, preferences, and experiences of your users is through interviews.This method allows for an in-depth understanding of the user’s perspective, providing valuable insights that can be used to improve your product or service.By preparing well, conducting the interview effectively, and analyzing the responses carefully, you can make the most of this valuable feedback method.Remember, the goal of interviews is to understand the user’s perspective. Be respectful and empathetic, and always prioritize their comfort and privacy.Online reviewsOnline reviews are a valuable tool for businesses to gather feedback about their products or services.These reviews provide direct insight into what customers think, helping businesses understand their strengths and weaknesses.By encouraging reviews, monitoring and analyzing them, responding to them, and implementing changes based on the feedback, businesses can enhance customer satisfaction and ultimately, their success.Online reviews can also significantly influence a potential customer’s decision to choose your brand over a competitor.A majority of respondents in a Bizrate Insights survey said they often consult reviews prior to making a purchase, with 25% always doing so and 40.8%often doing so.Encouraging pleased customers to write reviews can boost your revenue.Community forumCommunity forums are a great way to gather feedback because they allow for open and honest communication.They provide a platform where users can freely express their thoughts and opinions, share their experiences, ask questions, and offer suggestions.The goal of gathering feedback through community forums is to improve your products or services and the customer experience.It’s important to take the feedback you gather seriously and act on it.In-app ratingsIn-app ratings is a feature that allows users to rate an application while they are using it.This feature is typically implemented as a pop-up that prompts the user to rate the application on a scale, usually from one to five stars.It allows users to express their satisfaction or dissatisfaction with the application, and they give developers quick insight into whether the overall app is working well.By implementing in-app ratings effectively and responding to the feedback, you can create a better user experience and a more successful application.Why is customer feedback important?Customer feedback is essential to the success of businesses for the following reasons.1. Helps measure customer satisfactionSatisfied customers are likelier to continue doing business with a company and recommend it to others.After a customer interaction with your company, by making a purchase or requesting help from your customer support team, you should ask them how satisfied they were with that interaction (and purchase, if applicable).Negative responses can prompt requests for details, giving your company a chance to correct what went wrong, and thus their satisfaction with your company.Keeping a finger on trends in your customers’ satisfaction levels will alert you to issues quickly.2. Provides insight to identify areas that need improvementsCustomer feedback can help you identify areas of your business that could use improvement.Whether it is a product that isn’t meeting customer expectations, a website that is difficult to navigate, or a customer service response inadequate to the level of support customers need, feedback can help you pinpoint areas to examine for issues or inefficiencies.3. Helps you understand clients betterClient feedback is essential for businesses because it assists them in getting a clear understanding of their client’s preferences.By collecting customer satisfaction surveys, companies can find out what they are doing well and where they are falling short according to client expectations of products and services like your company’s.The best way to find out what your customers want is to ask them. This information can be used to develop better products and services that meet these expectations.4. Helps companies make better business-related decisionsBy understanding what customers like and dislike about their products or services, companies can make better decisions about what changes to make.Companies can gain an advantage over their competitors by understanding what features attract customers.They can update their products and services to incorporate those features faster than their competitors. And they can tailor their marketing to emphasize those features.5. Helps to understand the entire customer journeyUnderstanding the entire customer journey helps identify pain points and areas where customers may be dissatisfied.This information can be used to correct those issues and prevent similar ones in the future.Your client surveys should aim to extract this information.Different kinds of interactions might have different kinds of problems, so it’s important to offer customers a chance to point out problems at every step of their journey with your company.Understanding their journey helps you improve it.6. Provides insight into market trendsBy keeping track of consumer reviews, businesses can identify changes in customer behavior and adapt their products, services, and marketing accordingly.This helps the company to stay ahead of the competition and maintain its position in the market.For example, if there’s an upward trend in comments on environmental concerns among a company’s customer base, the marketing team can make the company’s environmental choices more prominent on its website and consider cost-effective ways of making more such choices.7. Helps with new client acquisitionPositive customer insights can be a powerful marketing tool for new client acquisition. Brands often use aGoogle review widget to showcase the best reviews they get on their website to engage more customers.When consumers share their positive experiences with others, they can attract new customers.Additionally, businesses that actively seek out and respond to customer reviews demonstrate a commitment to customer satisfaction, which can help build trust and loyalty among existing and potential customers.Therefore, by soliciting consumer feedback in the form of reviews, businesses can increase customer satisfaction and retention, and attract new clients, leading to business growth and success.Best practices for collecting customer feedbackAs you have seen, asking customers for feedback can result in great benefits for your company. However, some ways of going about it are better than others.Before you beginIt is important to decide why you’re gathering feedback and the best methods of doing so. Consider the following tips:Set clear goals for collecting the feedbackThere should be a purpose for every question you ask. Do you want a good review, need to know more about issues customers face or their interests or just want clients to feel like they have a voice? Answers to these questions will determine what kinds of questions you ask.Identify your target audienceWho are you targeting? For example, if you are collecting feedback from a large and diverse group of users, then a survey with multiple-choice questions may be more effective. However, if you desire more in-depth feedback from a smaller group, then a focus group or one-on-one interviews may be more appropriate.Consider the timing of your feedback collectionAre you looking for real-time feedback, or is it okay to collect feedback over a more extended period? Depending on your goal, you may choose methods for ongoing feedback collection, such as social media monitoring, or methods that provide immediate feedback, such as website surveys.Select the most suitable methods for your businessChose the technique for feedback collection that best fits your goals and timing requirements. Emails or client satisfaction surveys are appropriate for real-time interaction.Also, keep in mind that customers are busy and need to be able to complete their feedback in a short amount of time.Choose the right toolsConsider what kind of software will help you meet your goals through the methods you’ve chosen. The right software can make feedback collection and evaluation much easier.Integrate and assess feedbackOnce you have decided on your customer service goals and methods, you need to integrate feedback collection and evaluation into your company routine and culture.Depending on what you’ve decided, you can set up feedback collection on your website and in your sales and support software.When a customer makes a purchase, they will be sent a survey or review request after a set amount of time.If they use your support system, they will be asked about their satisfaction upon the closing of their ticket or chat session.Of course, collecting client satisfaction surveys does your company no good unless you evaluate it.This is another place software comes in handy, especially with close-ended responses. Gain insight into customer satisfaction, issues, and preferences, by laying out your data in appealing charts and other widgets.Turn conclusions into decisionsUnderstanding what your consumers desire and require leaves company leaders with decisions on how to meet those expectations.For example, if you receive feedback that your website is challenging to navigate, you could redesign it to make it more user-friendly.Then, you can track how people access the new website design to see if it has improved the user experience.How should you utilize customer feedback?Bill Gates once said, “Your most unhappy customers are your greatest source of learning.” This alludes to just how important it is for every business to listen to what its customers have to say.Here’s what to do with the feedback you collect:Identify improvement opportunitiesWhat customers say about your business, especially through complaints, is useful in making improvements to your products and services that customers actually need.For example, if multiple customers mention that your product does not provide a specific feature that your competitors may offer, try to address it quickly to improve the customer experience and avoid customer churn.Influence innovation plansCustomer suggestions can inform you about emerging market trends that you can adapt to more quickly to align with customers’ changing preferences.For example, if several customers are shifting from a web-only solution to a hybrid one on web and mobile, it’s in your company’s best interest to add a mobile experience to your development road map.Determine marketing strategiesYou can use feedback and reviews from your customers as proof of how good you are. With their permission, you can use your customers’ own words in your marketing materials to provide real-world testimonies of their success with your products.Simultaneously, your marketing team doesn’t have to work as hard to write copy that grabs the attention of potential customers.What’s more, your customers’ reviews will point out precisely the pain points your company addresses, helping you come up with the best marketing strategies to reach your target audience and attract potential buyers.Take your customers’ experience to the next levelCustomer feedback is a good starting point to adjust different aspects of your business to ensure your products and services are solving real problems for the right people.Aligning your business with customers’ expectations will ensure you always give them the best experience, leaving no room for churn.Utilize customer feedback to achieve business successCustomer happiness and business success go hand in hand. Gathering consumer feedback keeps your finger on both the market and the performance of your company itself. Ask them what they want, offer it, and they will come.One way to collect feedback easily after client interactions with your support team are through software like LIKE.TG. With LIKE.TG, feedback surveys can be created in the app and sent automatically when a support ticket is closed. Try a live demoto see howLIKE.TG can help improve your business. You can start a15-day free trial on BoldDesk. For more details and queries, contactLIKE.TG support.If you found our article helpful or have any suggestions and ideas to improve it, please leave a comment in the section below.
How to Improve the Customer Experience: 12 Techniques
How to Improve the Customer Experience: 12 Techniques
The key to creating a customer-centric company is prioritizing customer needs and wants. Companies should focus on understanding customers’ expectations and creating a customer experience that meets them.Companies should also strive to proactively anticipate customer needs and provide solutions before customers can inquire.Companies should focus on building relationships with customers. This is achieved through loyalty programs and good communication. Companies should also focus on creating a customer-centric culture where online customer service is prioritized.This blog will discuss the best strategies for improving your customers’ experiences. What is customer experience?Customer experience is the sum of all customer interactions with a company, from pre-purchase research to post-purchase follow-up. It is the result of a customer’s journey with a brand and can be influenced by customer service and marketing.Why is customer experience important?A good customer experience is essential because it is the key to success in a competitive market.Companies that focus on creating client satisfaction are likelier to stand out from the competition and build a loyal customer base.Moreover, it can directly impact a company’s bottom line, as satisfied customers are more likely to spend more money.How to improve the customer experienceCustomers’ experience can be enhanced, and the first step in doing so is to place the consumer at the core of your company plan.To improve your customer service experience strategy, use the following suggestions.1. Personalize the customer experiencePersonalizing the customer experience boosts the customer journey by providing a more tailored and meaningful experience.Salesforce reports that personalized engagement that reflects past interactions is considered important by 59% of consumers when it comes to attracting their business.Companies can create a more individualized experience tailored to each customer’s needs and interests by considering customer preferences, purchase history, and other data points.This helps to create more customer satisfaction, as customers feel that their individual needs are being considered.Personalizing clients’ experiences can also help to increase customer loyalty and satisfaction, as customers feel that their needs are being met.2. Provide self-service optionsNot every customer issue requires individualized care, though.Self-service options can improve the customer journey by:Reducing wait timesGiving customers more control over their knowledgeAllowing them to access information and services quickly and easilySelf-service options can also help reduce customer service costs, as customers can often find answers to their questions in a knowledge base or complete transactions in a portal without contacting customer service representatives. This supports24/7 customer serviceby enabling customers to find solutions anytime.For example, you can create a community forum where customers can discuss their issues and help each other.This is a fantastic way to boost relationships and loyalty within your customer base.3. Get your priorities rightA customer-centric approach ensures that the company culture revolves around meeting customer expectations efficiently.This includes focusing on customer service, responding to customer inquiries quickly, and providing quality products and services.Building this into your company culture and rhetoric from the start will help your employees stay in this mindset. It will come out in their customer service, creating client satisfaction and building trust and loyalty.Additionally, it helps to ensure that customer feedback is considered and used to improve the customer journey.This ensures that more fundamental issues are addressed quickly and efficiently and proves to your customers that you listen to them.4. Constantly seek improvementBusinesses that want to enhance their customers’ experience should consider it a moving target.The market is constantly changing, and so are customers’ expectations. To address customers’ shifting demands, build improvement methods into ongoing processes.Your support agents and sales reps are your first point of contact with customers, so plan meetings to discuss what they’re hearing and present feedback results on a regular basis.5. Appreciate your customersYour business would be nothing without its customers, so show them some appreciation. Depending on your product or service, this can mean a thank you message after a purchase is made or a full welcome email with tips and resources.When you resolve a customer’s issue, thank them for their patience. When they send your company feedback, not only have a thank you message pop up, but follow that feedback up if it involved a suggestion your company ends up implementing.Explicitly teaching your support agents to keep their cool and always be polite goes a long wayin demonstratingcustomer value.Showing sympathy and gratitude to your clients for their support and loyalty helps to build a robust and lasting relationship with them.6. Build an omnichannel experienceBuilding an omnichannel experience boosts your customers’ experiences by providing them with a unified and seamless experience across all channels.No matter their choice of communication method, customers are provided with the same information and services when interacting with the company—be it via an application or the company’s website.By providing a consistent experience, you are more likely to provide a positive experience.Moreover, an omnichannel approach can help businesses increase customer satisfaction by offering alternative channels of communication that a customer may prefer.7. Collect customer feedbackBusinesses better understand consumers’ requirements, issues, and preferences when they ask them directly.Gathering customer feedback may assist them in identifying areas for development, improving goods and services, and designing better client experiences.Gathering client feedback offers insightful information about what people think and feel about your good or service.Using brief questionnaires, may rapidly get client input and learn their requirements and preferences. Implementing their suggestions proves to your customers that you listen to them, which makes them feel heard and thus invested in your company.Consumers usually have several alternatives, so offering a positive clients’ experience is essential to attracting and keeping them.8. Train your employeesEquipping employees with the right skills and knowledge enables them to handle customer queries more effectively.Training should focus not only on the technical aspects of the product or service but also on soft skills such as communication, empathy, and patience. This support also helps improve agent productivity.Employees who feel supported by their employer are more likely to convey confidence, positivity, and attentiveness in their interactions with customers.Enhancing the employment experience can significantly enhance the overall customer experience.9. Be honestHonesty is a key aspect of building trust with customers. Being transparent about your products, services, pricing, and policies helps customers make informed decisions.In the event of bad customer service or an unforeseen issue, being upfront about it and offering a sincere apology can go a long way in maintaining customer trust.Honest communication can also prevent misunderstandings and establish a reputation for reliability, which is crucial for long-term customer relationships.Customers appreciate businesses that do not hide information or mislead them, and they are more likely to remain loyal to a brand that has demonstrated integrity.10. Offer proactive customer serviceProactive customer service involves anticipating customer needs and addressing them before the customer has to ask for help.This can include monitoring for common issues and reaching out to appropriate departments for solutions before more customers experience a problem.This can come in the form of providing helpful resources such as FAQs or instructional content or sending reminders and updates about products or services.By identifying and addressing customer pain points in advance, you can create a more frictionless customer experience that keeps customers coming back for more.11. Provide an attractive user interfaceThe user interface (UI) is the point of interaction between the customer and the digital aspects of a business, such as websites, mobile apps, or software.A well-designed UI that is intuitive, aesthetically pleasing, and easy to navigate can greatly enhance the customer experience.It should allow customers to find what they are looking for with minimal effort and complete tasks without confusion.If customers can effortlessly use the digital tools provided by a company, their overall experience with the brand is better.12. Leverage AI and automation toolsArtificial intelligence and automation can enhance the customer experience. With AI-driven tools such as chatbots and virtual assistants, customers can receive instant responses to inquiries at any time of the day, without the need for human intervention.Moreover, AI can analyze customer data to deliver tailored recommendations and services, making interactions feel more relevant and satisfying.For instance, AI can track a customer’s purchase history and browsing behavior to suggest products they are more likely to buy, leading to a more curated shopping experience.Automation streamlines repetitive and time-consuming tasks, which can free up human employees to focus on more complex customer service issues.It also reduces the likelihood of human error, such as incorrect data entry, leading to improved accuracy in order processing and customer information management.Benefits of prioritizing customer experienceA good customer service experience is important for the following reasons.Improved customer retentionCustomers who are satisfied with their experiences are more likely to remain loyal to a company or brand and continue to do business with them. This, in turn, leads to a rise in revenue and profits for the company.Increased net promoter scorePrioritizing your customers’ satisfaction helps to build a better brand reputation.When clients have a positive experience with a brand, they are more likely to recommend it to others, creating a positive outcome of free promotion and new customers.Better reputationBy increasing brand loyalty among your customers, you are also gaining free promotion in the way of reviews.When researching products to meet their needs, people rely heavily on reviews from other customers. Making your customer journey a great one will result in great reviews.Ensure your products and services are listed on third-party platforms where customers can leave reviews potential customers will trust. Your company’s reputation will ride on these positive reviews.Competitive advantageOverall, focusing on clients’ experiences allows businesses to stand out from their competitors.Create a uniquely excellent customer service experience, and customers will remember and return for it.By focusing on the customer journey, companies can gain insight into customer needs and preferences that can be used to develop new goods and services that better appeal to customers.This way, firms can stay ahead of their competitors and increase their profits.Examples of good customer service experiencesHere are some examples of brands that consistently deliver good customer experiences.StarbucksStarbucks crafts a positive customer experience by blending a friendly atmosphere with convenience. They prioritize convenience with mobile ordering and drive-throughs while offering comfortable spaces to relax or work.By combining friendly service, customization, and efficiency, Starbucks creates a customer experience that keeps clients coming back for more.Southwest AirlinesKnown for its customer-friendly policies, like free checked bags and no change fees, Southwest Airlines creates a positive experience with less hassle and a commitment to on-time flights.Ritz-CarltonRitz-Carlton, the luxury hotel chain, is famous for its “empowerment” policy, where employees can spend up to $2,000 to resolve customer issues without having to seek an approval from a manager.This allows staff to address problems quickly and generously, leaving a positive impression on guests.Warby ParkerWarby Parker excels at customer experience by blending convenience and human touch. The eyewear company’s innovative Home Try-On program lets you pick glasses online and try them on at home, while their stores offer friendly staff and access to your online order history.This focus on both digital ease and personalized interactions, along with their mission-driven approach, creates a shopping experience that feels frictionless.DisneyDisney excels at customer experience by creating a seamless and immersive world. From highly trained cast members focused on guest happiness to detailed park upkeep, Disney strives to exceed expectations.They leverage technology for convenience, prioritize emotional connections with characters and stories, and actively seek guest feedback to refine the magical experience.Elevate your customer experience with LIKE.TGIn summary, delivering good customer experiences requires ongoing effort. However, this is effort well spent.One way to make the process easier is through a help desk likeLIKE.TG.Try theLIKE.TG free trialto see how it can streamline your support system and thus raise your client satisfaction levels. Feel free to contact theLIKE.TG supportteam if you have any questions. For more information in general, please set up alive demo to get a clearer idea of how LIKE.TG works and how it can be tailored to your company’s needs.Recommended readsCustomer Experience Strategy: How to Create and Improve It7 Best Ways to Utilize AI for Customer Experience9 Effective Customer Experience Optimization StrategiesTop 12 Customer Experience Metrics for Your Support TeamUnderstanding the Difference: Customer Service vs Customer Experience
10 Best Practices for Customer Satisfaction Survey (CSAT)
10 Best Practices for Customer Satisfaction Survey (CSAT)
Starting with the customers’ wants is the first step in understanding the experiences that they hope for from your company. If you don’t have solid information on what your clients need, how can you satisfy them? Pure guesswork will not help. Therefore, you need to rely on research conducted about the market and your competitors. Your customers will provide the most reliable information about their expectations.Many companies use customer satisfaction surveys (CSAT) to gauge customer satisfaction with their brand. These surveys also provide insight into customers’ propensity to make further purchases from the company and tell others about it.In this article, you will learn some best practices for writing CSAT surveys to improve your business. What is a customer satisfaction survey?CSAT surveys are a collection of questions used to gather different customer experience metrics from consumers to figure out their degree of satisfaction with a good, service, or company.Best practices for a perfect CSAT surveyDo you get the impression that it’s not always a good idea to ask your client to spend additional time on the phone to answer a few questions? This is because it prevents them from doing the CSAT survey on their own schedule. Most of the time, only really happy or completely dissatisfied consumers wish to share their opinions. The participation rate and, more crucially, the range of experiences are influenced by many factors around the presentation and content of a CSAT survey. Let’s look at some best practices to follow to create a good CSAT survey to raise participation rates and record a wider range of experiences.1. Provide several survey mediumsSend surveys to customers via a variety of channels, including chat and email. Instead of using real-time surveys that are offered at a time that is most suitable for the company, focus more on delayed response channels such as email or text to make it more enjoyable for consumers to take part in the survey whenever is best for them. You have a better chance of getting more responses and earning their engagement if you respect their time.2. Reduce the number of questionsAt the end of a sale or service, most customers are not disposed to taking a survey. They assume it will be long and they just want to get on with their day. Keep your survey brief—no more than three or four questions—so that they aren’t irritated by the survey. Use a survey tool that enables you to ask a few questions randomly selected from a larger pool. By doing this, you may acquire a sufficient sample size for a range of queries without overwhelming each consumer with an in-depth survey.3. Always send survey questions at an ideal timeDid you know that the success of any survey is heavily dependent on its timeliness? No one likes it when notifications pop up while they are busy doing their daily activities. Therefore, it is critical to choose an ideal time to send your surveys. Precisely, the best time to send a survey is immediately after a customer purchases your product. Similarly, you can conduct a survey after resolving a customer issue by asking questions like, “How was our customer service?” In such cases it will be easier for your customers to reply.4. Train agents to write CSAT surveysHaving a training program for creating CSAT surveys is more crucial than ever. Many organizations devote a tremendous amount of time, attention, and effort to their sales training but do not put the same amount of care into teaching agents how to write quality CSAT surveys.Identify key points that should be followed when creating a survey and make sure every agent understands them completely. For example, one of the first things to inquire about through a CSAT survey is whether the brand promises and your customers’ satisfaction line up. Knowing which questions to write and how to write them helps your company identify and work on imperfections.5. Pick the most appropriate survey metricsThere are many survey metrics you could gather. Each of these can aid your company in unique ways. Therefore, before choosing any metric to track, always identify the one that will provide the most insight into what you want to learn about your customers’ experiences. Similarly, you have to know which data can truly assist you in the development of your organization. To know more about customer experience metrics, refer to 12 Crucial Customer Experience Metrics for Your Support Team | LIKE.TG.6. Provide a reward for participation Although rewards are not a strange idea, it is rare for them to be used in CSAT surveys. Therefore, you need to be particular when offering them for completed surveys. For instance, you can use modest rewards like coupon codes for discounts on future purchases or offer an instant purchase discount.Unsurprisingly, discounts that can be applied to the purchase or service that the consumer is currently using are the most potent incentives. Moreover, it’s important to remember that customers will tolerate answering several questions more readily if the reward is bigger but be careful not to overdo it. The insights learned from the customer may not be worth the cost of the discount to the company.7. Carefully plan your survey processBefore you conduct any survey, the essential first step is to plan effectively for every process you expect to follow. For instance, you can plan for the survey to be verbal (through calls) or online (through email, dedicated forms, ticket responses, etc.), and even plan for the exact resources you need to run the survey. This helps you save time and resources since you’ll already have an image of what you want to do and how you will do it. Moreover, planning also gives you the advantage of assigning every agent their designated tasks thus easing your management load.8. Thank your consumers for their suggestionsBy carrying out CSAT surveys, you will inevitably take some course of action in response to the findings. Otherwise, why would you be doing them in the first place? Therefore, showing gratitude and letting customers know that you’ll put measures into action in accordance with their responses shows them that their feedback matters. This also promotes their continued engagement with your company. Furthermore, it shows them that you are willing to put in extra effort to meet their needs and that their needs come first.9. Use images in your surveysImages can help explain concepts that are tough to explain in words. That’s why images used sparingly and effectively can be helpful in CSAT surveys. The right images can prompt rapid understanding and boost response rates. Even something as simple as using face emojis in place of qualitative answers like “strongly dissatisfied” and “very satisfied” can be beneficial to use in your CSAT surveys.10. Measure results post-CSAT surveyBusinesses that focus on doing CSAT surveys but fail to measure customer outcomes beyond the survey end up with an incomplete picture of their customers’ experiences and satisfaction. It is therefore critical to have a final phase in which survey results are analyzed in the context of customers’ continued business with your company or lack thereof. This helps you gauge your past performance and prepare for the future.In summaryOne of the most effective ways to learn more about and understand your customers is by using CSAT surveys. The survey responses can help you improve brand awareness, customer satisfaction, and client retention. Understanding your customer’s expectations is the first step toward good customer service and a thriving business. So when writing a CSAT survey, carefully choose the questions you’ll use and pay attention to the survey design and delivery. Most importantly, be sure to utilize the feedback obtained!To enhance your success with achieving high customer satisfaction, try using LIKE.TG, modern help desk software that turns customers into fans.You can start a LIKE.TG free trial. Feel free to contact us for any inquiries.
3 Simple Knowledge Base Article Templates
3 Simple Knowledge Base Article Templates
Who likes being placed on hold by customer service? We would much rather figure out solutions on our own. Clients prefer resolving their issues independently through a company’s website knowledge base rather than contacting customer support.In fact, a study by Higher Logic Vanilla indicated that 84% of customers try to solve support issues on their own before they contact customer support.Another study by Nuance Enterprise affirms that 67% of clients would rather use self-service options like online knowledge base articles and frequently asked questions over speaking with a representative on the phone.Knowledge base article templates enable you to create and post content faster and smarter. Let’s find out more in this blog. What is a knowledge base article?A knowledge base article is a self-serve online document that contains information about a product or service. It is designed to provide users with answers to questions, helping them to understand, solve, and prevent issues.Knowledge base articles may include answers to frequently asked questions, how-to guides, troubleshooting guides, and tutorial videos.Your team can create knowledge base articles to offer FAQs and documentation to customers. You can also create an internal repo where your team shares tips, tricks, and other information they don’t necessarily want clients to read. With these resources, no one ever needs to start from zero.In your knowledge base articles, there should be answers to all your customers’ basic inquiries concerning your goods and services. They get answers that are standardized and have been approved by everyone.Types of knowledge base articlesThere are two types of knowledge base articles:Internal articles- Consists of information only accessible to company employees. Internal knowledge bases may contain instructional guidelines, employee roles and benefits, or even documented answers to customer queries.External articles- Provide clients with more information about a company’s offerings, empowering them to handle issues they encounter when utilizing goods and services.External knowledge base articlesmay contain information on billing and pricing, contact information, product descriptions and frequently asked questions.Components of knowledge base articlesA knowledge base tool has features that work together to make information available and serve its purpose. The following are the main features:Unlimited articles: Contains many comprehensive articles for various brands.Workflow: Has an efficient workflow for creating and managing content.Instant search feature: Includes a strong search engine that helps users get instant answers.Auto-suggest: Suggests relevant articles by analyzing keywords as users input them into the search box.Tags: Uses predefined tags to organize the knowledge base in categories and sections.SEO and social-friendly tools: Improves the search engine and social media optimization of your resource center material.Article performance tracking: Provides knowledge base article insights using metrics like the number of views, likes, dislikes, and comments.Knowledge base templatesKnowledge base templates are prewritten outlines of content that have a predetermined form, structure, and sequence. The development of knowledge base articles with a standard format is made easier by these ready-to-insert content snippets.Here are a few advantages of using knowledge base templates:Efficiency: Knowledge base templates provide a clear framework to follow when creating articles. This allows you to create articles more efficiently, reducing the time and effort required.Consistency: Knowledge base templates provide a consistent format and structure for the whole knowledge base solution. This makes it easier for users to find the information they need.Improved user experience: By providing a standardized structure, users become familiar with the layout of the articles, making it quicker and easier for them to navigate.Easy to update: When information changes, templates make it easier to update the articles and ensure that all relevant sections are addressed.Quality control: Knowledge base templates ensure that all necessary information is included in each article, improving the overall quality of the knowledge base domain.Improved scalability: Templates allow for easy expansion of the knowledge base solution as they provide a ready-made structure for adding new articles.Types of knowledge base article templatesSome general types of knowledge base article templates are:Troubleshooting articlesTroubleshooting articles address a particular problem a consumer is having and provide step-by-step solutions. Each article should be centered on a specific issue and labelled accordingly, with appropriate tags, keywords, and synonyms so that it will come up for variously worded searches.The article’s introduction should dive right into the problem it fixes, describing what it might look like to the client experiencing it so that they can confirm this is the proper solution. Then, the article goes through the various causes of the problem and possible solutions.Customers can use troubleshooting articles to try to solve their problems before seeking live assistance or when support staff is not available. They can serve as resources for agents to refer to while assisting a client with challenging troubleshooting procedures. Here is an example below.## Title:[The issue’s title]## Problem:[A brief description of the problem faced]## Reasons:* [Explain the problem’s root cause]* [Explain the problem’s root cause]* [Explain the problem’s root cause]## Resolution:[Explain how to fix the problem]## Additional reference:* [Insert link to related content]* [Insert link to related content]* [Insert link to related content]FAQ articlesFAQ articles are knowledge base articles that compile a list of questions and answers about a particular aspect of your product or service.Questions concerning the same subject are listed on a single page in FAQ articles. Both general and specific inquiries are covered.A knowledge base should include frequently asked questions since they are helpful to consumers at all phases of the customer experience.Following is an example of an FAQ article template.## Frequently Asked QuestionFind answers to the most frequently asked questions.### Question 1:[Answer]### Question 2:[Answer]### Question 3:[Answer]### Question 4:[Answer]Product overview templateKnowledge bases aren’t just made to provide answers to questions. To educate potential consumers on how a product functions and the advantages it may provide, some knowledge base content can be informational materials and even sales tools.Typically, descriptions of your products and services are made specifically for potential customers interested in learning more about your company.These product overview articles respond to “what” questions, concentrating on the operation of your service or typical queries regarding your product offerings.Here is an example of a product overview template.## Title:[Module name]### Feature 1:[Feature description]### Feature 2:[Feature description]### Feature 3:[Feature description]### Additional reference:* [Insert links to related content]* [Insert links to related content]* [Insert links to related content]Characteristics of an effective knowledge base articleFor a knowledge base article to fully serve its intended purpose, it should possess the following features:User-focusedWrite about the topics that your specific target audiences may contact you for help with.Well structuredYour article should have a distinct start, middle, and end.IllustrativeWhen you can, provide illustrations, images, or videos.InteractiveSet up a survey tool to collect article feedback. For example, you could include a question such as ‘Was this information helpful?’ and a section for feedback at the end of each article.ComprehensiveInclude all relevant information, both important and nice-to-know, to help your consumers.How to write a knowledge base articleAn excellent knowledge base article needs to be instructive and applicable to users. It ought to answer questions, offer solutions, and comprehensively address the concerns of both customers and the support staff.The following are some effective best practices to consider when writing a knowledge base article.Choose the right titleIt’s crucial to develop a title that accurately describes the subject the article addresses. Use names that reflect user expectations wherever possible. Keep them concise and keyword-rich, and refrain from utilizing unnecessary technical terminology.Add visuals to your contentMake step-by-step instructions more comprehensible by using screenshots, GIFs, animated videos, etc. Graphics enhance your supporting material and keep consumers interested in the more marketing-oriented pages.Include additional reading suggestionsAt the conclusion of an article, include relevant links for additional reading to assist readers in finding more information. This way, readers can learn more about the subject, narrow down what they’re looking for, or discover related features and updates of which they were unaware.Include keywords to optimize searchesIt’s a good idea to incorporate keywords that your customers are likely to use when searching for information. This helps optimize your knowledge base article for search engines. You can utilize an AI help desk’s capabilities to auto-generate a sitemap, optimized keywords and an appropriate meta description for the knowledge base article.Achieve effective writing with knowledge base article templatesCustomers want solutions that are clear and simple. Standard knowledge management templates will help your support team add articles quickly when needed and help your customers navigate your KB more easily.LIKE.TG provides the best knowledge base software in its help desk. To see how LIKE.TG can enhance your support team, sign up for afree trial. If you have any questions, feel free to contact the LIKE.TG support team.If you would like to see how LIKE.TG works and can be customized to fit your business’s requirements, please contact us to arrange alive demo.
How to Create a Knowledge Base in 7 Easy Steps
How to Create a Knowledge Base in 7 Easy Steps
Customers often look through a company’s online self-service tool first when they seek solutions to their issues or questions.Given that 92% of clients claim they would utilize a knowledge base if it were available, top-tier knowledge base undeniably lays the groundwork for successful self-service strategies.It is, therefore, important for a company to create a knowledge base that will provide these customers with the necessary answers and solutions.In this blog, we’ll discuss the main steps for creating informative articles that will best serve customers and the support team. In addition, you’ll learn the elements to include in your self-service platform as well as the importance of having an effective tool for self-service purposes. What is a knowledge base?A knowledge base is defined as a self-help tool comprising helpful information about the products and services offered by a company. This information is stored in one central repository and helps customers resolve issues on their own. An internal knowledge repository is a reference point for the customer service team on additional information regarding a company or its brands.Businesses mainly build a knowledge base as an online resource center for customers and support teams to have easy access to useful information on company products and services.Main elements to consider in your knowledge baseWhen you build a knowledge base, consider including the following main elements for optimum results.Frequently asked questions pageHow can you relieve your support team of giving repetitive answers to different clients with the same question? With a frequently asked questions (FAQs) section, your clients can get answers to common questions without contacting your team.When clients have a question or need clarity on an issue, they visit the FAQs section first for fast answers. They only contact your support agents if the answer they seek has not been addressed in this section. This FAQs section reduces tickets and allows agents to focus on more complex issues.Company support team contact optionsWhenever clients are unable to resolve issues on their own, they will need to reach out to the support team for assistance. This is where the Contact Support option comes in. It is vital to include it in all your articles or content to make it easy for clients to contact your support team.This option gives clients a personalized customer service experience. In addition, it reduces the resolution time. It also increases customer satisfaction due to the ease of access.Search text box optionOptimize your knowledge base with an instant search function to make it easy for your customers to search through the information with keywords. Imagine how fast it will be for clients to get answers if they use this easy navigation tool. It saves them time and effort.How-to videosWhen you create a knowledge base, include videos through online video editor where possible. Videos demonstrate practically how different features of a product function and give directions on the right way to use them.For instance, here is a sample knowledge base article that includes a how-to video.These demos make it easy for clients to use the products without contacting the support team for help.Benefits of building a knowledge baseHaving an effective self-service tool that provides helpful information to your customers is very important.The following are the benefits that you can reap when you create a knowledge base:Improved productivityProviding a central information repository makes it easy for agents to access solutions. Knowledge base features such as search and auto-suggest make the hunt for information fast and easy.Also, building a knowledge base empowers clients to resolve issues on their own, allowing agents to focus their efforts on more urgent tasks.Preserves the knowledge of the organizationA well-documented knowledge base allows businesses to retain valuable information even when an experienced employee leaves.Promotes collaboration among staffA knowledge resource promotes collaboration by enabling staff members from various departments to contribute and update information as required.It encourages teamwork and facilitates problem-solving as colleagues work together to identify and document effective solutions.Seamless knowledge transfer to new staffAnother advantage you get when you create a knowledge base, you help bridge knowledge gaps by providing new employees with reliable guidance, thereby eliminating the need for constant consultation with senior employees.Helps deliver more consistent customer supportRegardless of an agent’s level of experience, a knowledge base can serve as a reliable support source, contributing to a consistently exceptional customer experience.Provides users with 24/7 access to useful informationAnother advantage you enjoy when you create a knowledge base is providing users with round-the-clock, location-independent access to resources and solutions. This allows them to find answers to common problems even when support agents aren’t available.Simultaneously, this knowledge base equips agents with all the necessary resources and information, enabling them to operate from anywhere and at any time.How to create a knowledge base effectivelyA study by IBM reported that companies with a well-established knowledge base are 3 times more likely to innovate and grow rapidly than those without. Thus, it is important to carefully create a knowledge base for it to be effective.Let’s explore the best practices you should consider when you build a knowledge base:1. Define the purpose of your knowledge baseDo you want an effective knowledge base? First, and most importantly, define your purpose! How can you know what to include in your knowledge base if you don’t even know why you need it?With that said, it is important to set clear goals before you start to create a knowledge base. Important details like the audience you aim to reach with your knowledge base will determine what to cover.Purpose of different types of knowledge base:Internal knowledge bases include documents not meant for the public’s eyes as well as unedited technical information that may be difficult for a general audience to understand.On the other hand, an external KB could contain solutions for current customers or more general information for potential customers.With a clear purpose, your team will have a seamless process when they build a knowledge base and publish it.2. Prepare the design and structureDeciding on the right design and structure to best present your content for your audience is an important step. The information should be organized in a simple manner that end users can easily find. Separate your content into categories and further subcategorize based on the different data types and purposes. Think out your internal links. This makes navigation easier.In addition, the design you decide on should be relevant and easy to use. Clients should find the chosen structure and design to be user-friendly. As a result, it will allow them to have easy and fast access to the information they need.3. Choose the topics or content to coverWhich topics should you cover, and in what order? To know the right topics to cover:Identify popular and trending topicsFirstly, check the trends on the most searched topics on your website or on the Google Analytics tool. With this analytics tool, you can get insight into the most searched and trending topics in your field. You can have an overview of which keywords most people are searching for. This will help you choose more general topics to include in your self-service portal.Track common ticket issuesSecondly, go through your ticket history list and check for the common issues that need to be addressed.Involve support teamLastly, you can ask the support team for the most recurring customer issues and questions that can be resolved or answered using articles.The most common issues give you an insight into the topics that you should cover first when creating knowledge base articles. For instance, if tickets on password resetting are the most common, consider writing an article called “How to reset your password” to address that issue.Remember, it is ideal to start with the basic information, followed by how-tos from the start-up process, and finally fixes to specific issues. This will ensure you cover all the important and essential content.4. Provide simple content to reach all audiencesMake sure the content you write for an external knowledge base is relevant and comprehensible for any type of audience, knowledgeable or not. Explain to them in the simplest language possible. Avoid jargon. Make them understand the entire content very well for the information relayed to be useful to them.From the title you choose to the introduction and, finally, the topics and subtopics, make them very simple and logical. Give your readers an easy time reading through articles and understanding the information they contain.Where possible, add links to related articles to the content being written to give readers more information on the current topic of discussion.5. Include visuals when creating knowledge base contentWhat can you do to make your content more audience-friendly? Consider adding attractive visuals such as images, business videos, GIFs, and graphs or charts where they’d be good complements to your text.Take screenshots of related pages from the company website and include them in the article you create for clarity. Such visuals make customers understand the information better and increase their engagement with your knowledge base page. Additionally, makes your content more attractive.6. Make your content SEO optimizedHow can people find your knowledge base articles online and discover your brand or company?Optimize your self-service repositoryFirst, optimize your knowledge base to make it easy for interested users to find your articles on your website.Index your knowledge baseSecond, index your self-service portal using the right search engine optimization (SEO) tools. This will make your articles visible to any internet users browsing in popular search engines like Google.Use keywordsThird, ensure you include keywords for each article. Any internet users looking for information on topics like the ones you have published should find your article in the list.Add the knowledge base linkLastly, make sure to add your self-service portal’s link to any platform you get an opportunity to. The more places you include your link, the higher the audience reached. This is a great marketing strategy for your brands. A great informative article can be all that a potential client needs to get on board and do business with your company.7. Evaluate, maintain, and regularly improve your articlesGauge how your articles perform by analysis of the client’s feedback and clicks. Check data reports to see the number of users who read them. Gain insight into what users think of the content. Was the information provided of any use to them? This insight will help you know what your clients need and, thus, the topics to cover.With every new improvement made in your products, ensure you update the articles in your self-service tool as well. The content should always be current. This will ensure the information stays relevant to the end users.Take the first step in creating your knowledge base!Follow the guidelines in this blog to create a knowledge base that is relevant and informative for self-service purposes. With your knowledge base, provide your audience with relevant and helpful information and improve their satisfaction with your company.LIKE.TG provides an effective customizable knowledge base software for your clients and support team. Contact us to schedule a 30-minutelive demoto experience the best tool for your support team and customers. You can also begin a15-day free trialto discover how LIKE.TG’s features can be customized to meet your business’s needs.Recommended reads3 Simple Knowledge Base Article Templates7 Essential Knowledge Base Metrics for Enhancing Self-Service
11 Effective Ways of Reducing Agent Effort in Customer Service
11 Effective Ways of Reducing Agent Effort in Customer Service
Equipping your support agents with the resources they require to succeed is the first step in providing a fantastic client experience. Agent effort is frequently over stretched under the pressure to uphold crucial customer service criteria.Consider this: how can you design low-effort interactions for clients if your agents find it challenging and time-consuming to find answers to customer questions? The easier the experience for your agents, the happier they will be, and happy clients come from happy employees.Let’s explore some practical strategies for reducing agent effort in this blog. Agent effort in customer serviceAgent effort is the amount of work a customer service agent must put in to please a client in accordance with your company’s requirements.This encompasses being prompt in your responses to customers, resolving customer issues quickly and efficiently, and providing helpful and friendly customer service. It also involves staying up to date on company procedures and policy.Why is reducing agent effort necessary?Reducing agent effort in customer service is essential for businesses to remain competitive and improve customer satisfaction.Reducing agent effort can:Increase efficiency.Reduce costs by eliminating the need for additional staff.Build better relationships with customers by allowing agents to focus on more meaningful interactions.Produce a better company culture.Improve morale of employees.Techniques to lower agent effort in customer serviceYour agents are an integral part of the company, so making their jobs simpler will benefit everyone. Try the following actions to let your agents know that you value their efforts and are paying attention on them.1. Ensure easy access to information and resourcesCustomers want timely, precise responses to their inquiries. For support representatives, this isn’t always simple.When information is hard to find, agents waste a lot of time looking for the answers, consulting their neighbors, or holding out for a supervisor to aid them.This slow response will lower your customer satisfaction ratings and result in an increased average handle time (AHT) and longer wait times. To improve how agents access information:Remove document duplication.Reduce large amounts of text to chunks that are simple and straightforward.Create an internal knowledge base as a central repository for all company information and product troubleshooting:Make it easy to search for keywords.Have a simple process for adding notes and new articles.Provide templates for articles to ensure uniformity and easy skimming.Implement knowledge base software to make all of this much easier.2. Prioritize communication with agentsNo matter the company or business, change is the one constant in our fast-paced world. Therefore, it’s critical that agents are made aware of any significant product modifications, price adjustments, or new business rules.This makes sure that if your company evolves, your support agents will transition smoothly, and clients will continue to enjoy the same high standard of customer care.3. Provide effective training to enhance agent efficiencyAgents need to have a clear grasp of their role and the services they offer to clients. When agents start working, they will make a lot of mistakes if they discover they are uncertain about a wide range of topics and situations even after training.Your training should provide agents with the know-how and abilities to do their duties, including where to find crucial information and who to ask about specific subjects.By doing this, agents won’t feel lost when they begin their jobs and will be sure to know where to turn for help if they do.4. Elevate your agents to boostOne of the ways to elevate your team’s performance is by creating a friendly workplace where everyone is respected and acknowledged.This will strengthen their loyalty to your business and provide them the motivation they need to work at the top of their game.Teamwork is another crucial component of the system. Agents’ distinct abilities start to converge when they collaborate and engage in open dialogs, creating a high-performing team.5. Offer comprehensive self-help tools to the customersSupport agents in most organizations are extremely busy. The work can occasionally get to them if the workload is heavy. A comprehensive knowledge base as a self-service option can empower customers to find the information they require to solve their own problems independently without requiring agent assistance.By offering a knowledge base that is easy to find and use, the number of tickets created decreases, thus reducing the workload of agents, allowing them to focus more on critical tasks.6. Have clear policies and proceduresAgent effort is significantly impacted by business restrictions on their ability to provide transparent client experiences.Processes can be challenging for agents to follow due to complexity, abbreviations, industry jargon, and structure.By dividing lengthy procedures into manageable parts and organizing them logically and visually, you may make your processes simpler to follow. Use plain language for your policies and provide example scenarios for applying them.7. Encourage a unified interfaceThis means that all customer service agents should be using the same interface for all customer service activities.Agents having to switch among several different apps in order to answer one customer inquiry is a pain. Productivity will undoubtedly suffer, and eventually, so will customer satisfaction.Having a unified interface helps to reduce the amount of time spent learning new systems and navigating different interfaces.Additionally, a unified interface helps to ensure that customer service agents are able to access the same information quickly and easily to provide fast, accurate customer service.This reduces the amount of time spent searching for information, which in turn reduces the amount of effort required from customer support agents.8. Automate reminders, alerts, and notificationsTo complete repetitive, manual operations, create customized workflows with automation to decrease manual labor and boost agent efficiency.Clients can receive automatic notifications when their issues have been received and when the status of their tickets changes. This keeps agents from having to personally notify clients of progress.Before the resolution deadline, assigned agents can get an alert as a reminder. This way, agents don’t have to worry about forgetting tasks, reducing their stress.9. Use SLA escalations to improve agent productivityAutomatically set response and resolution deadlines using service-level agreements (SLAs). An SLA defines how quickly your support team should respond to and resolve a problem.If a ticket is not resolved on time, use support software to escalate it automatically to a team lead. Both the agent assigned and the team lead get alerts.The team lead can then notify the customer of a delay and find out why the ticket is still open. If the original agent is unable to solve the issue, the team lead can reassign it to an agent with better expertise or a lighter workload to ensure customer satisfaction.10. Measure and monitor agent effortWhat you don’t measure, youwon’t be able to impact. Leverage modern data technologies to get more precise insight into agents’ performance and where they can improve. Help desk software can offer data tracking and measurement mechanisms such as worklog reports, agent performance reports, and customer satisfaction reports.You can also regularly check in with your agents to see if they’re having issues not evidenced by data. Demonstrating your concern will go a long way toward enhancing morale and, consequently, performance.11. Recognize and reward good performanceA little gratitude goes a long way. An employee will go above and beyond to assist the company if they feel valued and recognized. A worker will begin to hate their job and eventually lose motivation if they are continually given extra work without any recognition.Reward your support agents for attaining their immediate objectives. With these short-term rewards, agents believe their goals are attainable, which boosts their motivation to work for the longer-term objectives of the company.ConclusionReducing agent effort in customer service is critical to providing outstanding customer experiences. By implementing the techniques described in this blog, you can minimize agents’ workload and stress, which can improve the overall efficiency and effectiveness of your customer service operations.Get the best help desk software for boosting customer support efficiency and agent success with LIKE.TG. Sign up for a free trial to see what it can do for your team. If you have any questions, the LIKE.TG support team is always available to help.To get a better understanding of how LIKE.TG can be tailored to your business’s needs, please contact us to set up a live demo.
Looking Back at LIKE.TG in 2022: A Year in Review
Looking Back at LIKE.TG in 2022: A Year in Review
What better way to begin the new year than by looking back at all that happened in the last one? In this article, we’ll recap everything that happened with LIKE.TG in 2022. From our biggest achievements to the most popular blog posts of the year, we cover it all. Major features introduced in LIKE.TGWith its easy-to-use interface and helpful customer support resources, LIKE.TG makes it effortless for customer service teams to maximize their impact on customers. Keep reading to find out more about the following major features offered by BoldDesk.Knowledge BaseTicketing SystemReports ModuleCustomer Satisfaction (CSAT) SurveyIntegrationsDeveloper REST APIAudit LogsUnlimited AgentsKnowledge baseWe introduced a knowledge base module for creating unlimited self-help articles for different brands and products. You can organize and group your knowledge base articles using categories and sections. You can also apply tags to articles to better manage your content library.A powerful built-in search function allows your help center to get instant answers from the knowledge base. Moreover, it even searches for relevant articles based on keywords in tickets. Two types of knowledge base are supported in LIKE.TG: a public knowledge base for customers and an internal knowledge base for support team agents. Learn more about the module by perusing the knowledge base page.Ticketing systemThe ticketing system in LIKE.TG was included from day one with features and benefits designed to create an effortless experience for customers. Some of its most impressive features include:Bulk ticket updateConvert ticket message to KB articleDelete brand option in admin moduleMerge contactMerge ticketEdit message or note in ticketMultiple file upload option in ticketShare ticket with specific agent or groupMessage tagging for classifying and filteringBrand-based email templatesEmbeddable web widgetEmbeddable web formsAlso, you can get more details about these features from the product updates.LIKE.TG Reports moduleIn the reports module, LIKE.TG provides both dashboards and reports that are useful for analyzing the effectiveness of your support and making informed decisions based on ticket data. Some of the reports support advanced data filtering and saving filters as views. The following reports are built into LIKE.TG:Support monitoring dashboard: Tracks the current status of support tickets and visualizes data based on created tickets and their stats. It helps identify the busiest time of the day for your support team by tracking created tickets, agent replies, and customer replies over a period of time.Support traffic dashboard: Tracks and analyzes the inflow of tickets over time. This dashboard provides a summarized view of the activities done on tickets. This helps the support team manage their tasks effectively.SLA dashboard: Tracks SLA breaches and accomplishments and visualizes the corresponding data at a specific point in time.Customer satisfaction report: Tracks and analyzes customer satisfaction feedback to get insight into customers’ satisfaction with the service they receive.Ticket conversation report: Helps agents view message updates in tickets.Worklog report: Tracks the billable and non-billable time spent by support agents on their tickets.Customer satisfaction (CSAT) surveyThe CSAT survey allows you to obtain consumer feedback on the service provided. This helps support team leads quantify and better understand customers’ experiences with the support team. Moreover, it aids to rectify customer complaints and retain customers by modifying the support provided to the level they expect.IntegrationsTo provide fast and stellar customer service through LIKE.TG, we knew certain features were needed to enhance team cooperation. To this end, we created several integrations and made some significant improvements.JIRAJIRA integration with LIKE.TG allows the support team to collaborate and stay on top of issues. In addition, agents can view details such as comments, status, and priority on the ticket list page.SalesforceThe Salesforce integration helps support teams view customer-centric data in BoldDesk. Agents can view data such as account, contact, lead, and opportunity on the ticket details page.Custom appsWe built Custom app integration into LIKE.TG to get data from any third-party source. By integrating your custom app, you can collect customer data, revenue, order details, and more from the ticket details, contact, and contact groups pages.Google DriveThrough the integration of Google Drive, agents can share files with customers when adding replies to messages, private notes, and public notes in tickets. Also, you can access and view all files and folders in Google Drive through this connection. Additionally, a search function makes it easier for LIKE.TG users to navigate through their files.DropboxJust like Google Drive integration, Dropbox integration lets agents share files with customers when adding replies to messages, private notes, and public notes in tickets. Through this integration, you can access all Dropbox files and folders and view them. The search option makes it finding the right file super easy.Developer REST APIThe REST API helps third-party applications interact with LIKE.TG programmatically. It supports read, create, edit, and delete operations, usually in JSON format. Tickets, contacts, contact groups, fields, and other items can be handled using the REST API.Audit logs for administrators’ control and maintenanceAudit logs provide a crucial service in modern companies by systematically and securely logging the history of every action that is performed. Information about individual events or operations, including access, changes to details, who did an activity, and more, are available through audit logs. They allow admins to track any change. Audit logs can keep even the busiest, most complex systems safe, as each action is automatically recorded and saved for audit analysis. This has great utility for future problem-solving and historical reporting.Audit logs can also be used to improve operations and increase efficiency since agents can use audited information to analyze past trends within their company.Unlimited agentsThe pricing structure of LIKE.TG has been designed to provide all the best features in an affordable package. Notably, we modified the price to make it simpler to manage subscriptions and payments. You’ll never have to worry about having enough licenses for your help desk—you get unlimited agents at an unbeatable price.What’s next in LIKE.TG?We are always looking for new and creative ways to upgrade our products in order to stay competitive and keep customers engaged. After assessing our goals and objectives for 2023, we’ve decided that the following new features are our highest priorities in upcoming releases:Multi-language supportMobile app for agentsApproval systemTask managementScheduled reportsConclusionThe brief time that has passed since the release of LIKE.TG has presented us with unique challenges and chances. As we look back on all that we managed to accomplish in that time, we are grateful for everyone who has taken the time to try out LIKE.TG and given us feedback on how to make it the best help desk software on the market. Here’s to another exciting year!WithLIKE.TG, give your employees the best help desk experience and satisfaction. Try theLIKE.TG free trialfor your employees to thrive. Contact theLIKE.TG supportteam if you have any questions.
Release Announcement—March 2023 New Features
Release Announcement—March 2023 New Features
Announcing the newest features update for LIKE.TG! Our latest release offers exciting features that will make it easier than ever before to offer efficient and effective support to your customers.Are you aiming to improve your team’s productivity through smarter processes? This is one update that shouldn’t be missed! Read on to find out more about our new features and how they can revolutionize the way you approach customer support.Let’s find out more about LIKE.TG’s most recent features! Activities module for task managementThe activities module allows you to create tasks, calls, and meetings. These activities can be linked to a ticket or contact, or they can stand alone. Activities can also be assigned to a specific agent.This helps with ticket organization. For instance, when multiple teams are involved for a particular ticket resolution, then multiple subtasks can be added to a ticket and assigned to different agents.Ticket approval featureThe ticket approval feature allows your agents to create approval requests in the context of tickets. For example:An approval request to a manager for giving a discount to a customer.An approval request to a manager for purchasing new hardware.Global search page for agentsA global search page in LIKE.TG allows agents to search tickets, contacts, contact groups, and the knowledge base.Perform email actions without logging into portalUsing the email actions feature, you can modify certain ticket properties, such as status, assignee, and requester, without logging into the portal. This way, you can quickly and easily manage your support requests through email, even when you’re away from your computer.New integration support in LIKE.TG—OneDriveIn LIKE.TG, users can browse for and attach files from OneDrive. This option is available in the ticket create and reply sections only when the OneDrive integration is enabled from the marketplace page.Look for a ticket within a specific viewin ticket moduleIn the ticketing system, when you look for a particular ticket, you can search by specific tickettitleor ticket ID within a specific view. This feature helps narrow down the search time and effort.Prevent email notifications for ticket creation and responseIn some cases, an agent may not need to send an email alert for a ticket or posted message. For this scenario, we’ve provided an option to skipthe email notification.When this option is selected, no email notifications will be sent to agents or customers. Furthermore, no automation will be triggered for that specific event. This option is available at the time of creating a ticket and posting a message.Changing the default columns for a ticket gridviewWhen creating or editing a ticket’s view, you can save the default columns inthe gridview. Also, you can customize the default columns for each ticket view.When you specify a default column at the time of choosing a specific view, only that column is shown inthe gridview by default.Conditional email templates supportWith this new feature, you can create more personalized and relevant email notifications by inserting conditional statements in your email templates. In LIKE.TG, we are using the Liquid template language. It allows you to build conditions that check for specific user or ticket properties such as categories or custom field values and sends different content accordingly. For more information, refer to our knowledge base article.Separate page for tags in customer portal knowledge baseIn the customer portal, a new page has been added to filter articles by tag. This helps us find relevant articles easily. When you click a specific tag, all the articles with thattag will be listed in the article details page with pagination.Preventing conflicts while editing articles in a knowledge baseNow you can avoid conflicts when more than one agent is working on the same article. A warning message will be sent when a user works on and saves the older version of the article. The user can get the latest version of the document by reloading the page and then making their changes.File attachment and weblinks support in contact and contact group modulesIn contact management, you can attach files to the contact and contact group profile pages. You can also include external website links in the profile pages, such as a contact’s LinkedIn profile link.Now, you can add a maximum of 25,000 contacts to a single contact group under contact management.Excelexportimprovements forworklog reportsIn this LIKE.TG release, some enhancements have been made to the worklog report export option:The exported file includes a summary of the work that has been logged.There is an option to export the results of the work logreport grouped by fields, such as ticket ID, requester, contact group, and created on.Get the underlying data for agent performance dashboard metricsThis option helps you view the underlying data for metrics based on SLA in the Agent Performance Dashboard. By clicking on themetric, you can view its details.Secure contact list in admin moduleIn some cases, you may be required to add an external user as an agent. In such cases, you may want to restrict external agents from viewing the contact or contact group list, even if it is in a dropdown.To achieve this, you can disable the view contacts permissions. This way, the agent will be unable to view the contact list, even in the dropdown fields. This keeps the data more secure.File drive integration for customer portal and knowledge baseIn the customer portal and knowledge base articles of LIKE.TG, support for OneDrive, Google Drive, and Dropbox has been provided. Customers can attach files from these drives when creating and replying to tickets in their customer portal. Agents, too, can add attachments to the articles from the drives.ConclusionWe hope our new features make the LIKE.TG experience even better for customers. With top-notch scalability and customization options, LIKE.TG stands out as a great choice among other help desk software providers in the industry. These new features introduce exceptional flexibility into the system, allowing you to tailor every aspect of your help desk system to meet your exact demands. Also, you can explore more about the new features from our products update page.We believe our help desk service with these extra features can provide customers with a first-class service. Contact us today to find out how you can make your customer support efficient and hassle-free with BoldDesk. To learn more about LIKE.TG’s features and how they can be tailored to your company’s needs, schedule a 30-minute live demo. On BoldDesk.com, you can also start a 15-day free trial to try it out for yourself.
Syncfusion LIKE.TG is Now SOC 2® Type 2 Compliance Certified!
Syncfusion LIKE.TG is Now SOC 2® Type 2 Compliance Certified!
LIKE.TG is proud to announce that we have successfully completed the SOC 2®Type 2 compliance certification!This is great news for our esteemed customers as it demonstrates our commitment to their data privacy and security. Moreover, this proves we are worthy of our customers’ trust and confidence in our brands.Let’s have a brief look into what it means to be SOC 2® Type 2 compliant. What it means to be SOC 2® Type 2 compliantSystem and Organization Controls (SOC) 2® Type 2 compliance certification is an internal controls report given to SaaS companies that meet the American Institute of Certified Public Accountants (AICPA) highest security and data privacy standards.An external auditor evaluates the procedures and controls specified by a company to ensure that security and data privacy protection are upheld.Difference between SOC 2® Type 1 audit and SOC 2® Type 2 auditThe SOC 2® Type 1 report evaluates the details of the procedures and the control measures put in place by a SaaS company while the SOC 2® Type 2 report audits these procedures and controls over a period of time.Why is SOC 2® Type 2 compliance certification important?LIKE.TG being SOC 2® Type 2 compliant means it has successfully proven to AICPA that it meets all the necessary data privacy and security standards.With this certification, customers are guaranteed of the security of their personal information and the protection of their data privacy.ConclusionAt LIKE.TG, we consistently strive to ensure we give our clients the best experience and earn their trust and confidence. That is why we take the highest measures possible to ensure our clients’ data is always safeguarded and their privacy is protected. This SOC 2® Type 2 compliance certificate is proof of how much we value and prioritize our customers’ privacy and security!You can start a free trial of LIKE.TG and deliver top-notch customer service with outstanding data security and privacy. Reach out to our support team if you have any questions.
LIKE.TG Wins Crozdesk’s Quality Choice Award and Happiest Users Award!
LIKE.TG Wins Crozdesk’s Quality Choice Award and Happiest Users Award!
We are elated to announce that LIKE.TG has earned the Quality Choice Award and Happiest Users Award from Crozdesk, the prominent business software review website. What is LIKE.TG all about?LIKE.TG is modern, sophisticated help desk software that streamlines customer service through first-rate customer support tools and self-service features. It includes a robust ticketing system, knowledge base, efficient automations, extensive customization options, a user-friendly customer portal, insightful reports and analytics, and top-notch security.Learn about the awardsThe Happiest Users Award is given to solutions that attain a high satisfaction rating from delighted customers. To earn this badge, a product must have a user rating of at least 4.5 out of 5.0. According to Crozdesk, a mere 10% of solutions reviewed on their website receive this award.The Quality Choice Award is granted to vendors that distinguish themselves in the market. This prestigious recognition is exclusively given to solutions that achieve a Crozscore (Crozdesk’s predictive scoring algorithm) of 80 or higher, with 100 being the highest possible. According to Crozdesk, only 1/3 of the solutions they review pass this threshold.Check out our awards on LIKE.TG’s Crozdesk profile: https://crozdesk.com/software/LIKE.TGHow are Crozscores ratings updated?Crozdesk uses an automated scoring algorithm known as Crozscore. The algorithm uses artificial intelligence and machine learning techniques to analyze quantitative and qualitative data about a product to produce a summary review of products on the market. This aids businesses in finding and selecting the best products and solutions to meet their needs.SummaryWe at LIKE.TG are very proud of the badges from Crozdesk. They are proof that we provide our customers with a high-quality service. We extend our heartfelt gratitude to our customers for their reviews and ratings of our products, and we are incredibly happy to have elevated what businesses can expect from customer service and support software.To learn more about LIKE.TG and our other products, please contact us or schedule a live demo.
10 Effective Ideas for Help Desk Software Customization
10 Effective Ideas for Help Desk Software Customization
Get ready to experience even higher levels of efficiency and streamlined customer support with the amazing, game-changing new features included in the LIKE.TG May feature updates!Experience powerful, cutting-edge latest features, like:Multilingual help deskMultilingual knowledge baseActivity module enhancementsNew contact dashboardInsights on raw data behind different dashboardsAdvanced ticket search enhancementsLaunching soon: Generative AI feature powered by ChatGPTLet’s learn more about the latest features in LIKE.TG! LIKE.TG May release updatesThe following feature updates have been added to the LIKE.TG product to improve customer support experience.Multilingual help deskCustomers who don’t speak English can now enjoy LIKE.TG with the new support for multiple languages. This multilingual help desk smooths interactions between support agents and clients by allowing them to set up the help desk in their preferred language.Currently, LIKE.TG can be customized to the following languages:EnglishGermanFrenchSpanishItalianPortugueseCzechNote: More languages will be supported by LIKE.TG in the near future.The multilingual support options have been added to the following features: customer portal, fields and forms, embeddable widgets and forms, email notification templates, and satisfaction surveys.Multilingual knowledge baseCommunication and information sharing in the LIKE.TG knowledge base tool has also been elevated with support for multiple languages. Clients can now effectively communicate in their preferred language.What’s more, content in the knowledge base can now be written in multiple languages. This ensures a personalized and engaging experience for end users.The key new features of multilingual support in the knowledge base include:a. Primary and secondary language supportAllows multiple language support in the help center. This enables you to quickly and easily set up your help center in your customers’ preferred languages.b. Translate categories and sectionsTranslate the categories and sections in your knowledge base so users with non-English languages can find relevant information fast.Translating the categories and sections of your knowledge base into multiple languages ensures a wider audience can access your knowledge base.c. SEO metadata for different languagesSet up SEO metadata like titles and descriptions in an article’s specific language.d. Article translation statusTrack the status of your article translations as either outdated or up to date. This makes it easy for authors to identify which articles require further work to keep clients supplied with current and accurate information.e. Keep different article versions and restore options in various languagesMaintain several versions of your articles in various languages. You can restore the articles to previous versions if necessary.f. Language-specific history and metricsMonitor your knowledge base article performance to ensure you optimize your content for better customer service.g. Multilingual tags and search optionsUsers can search for and tag articles in the help center in multiple languages.h. Search function improvementsWe have improved how search queries are processed and how search results are ranked to make the search function more effective and efficient.i. Knowledge base access restrictionsLimit who can access and view the knowledge base portal. You can allow either all users or just logged-in users.New features in activity modulePerforming activities within the ticketing system has been made easier with the following new features in the activity module:Attach files and images in comments: More easily share information and collaborate with othersFilter activities: Filter activities based on their type, date, and status to find any needed information.Add watchers to activities: Watchers get notifications whenever a new comment is added to an activity.Activity module filter in the global search page: Searching for activities in the global search page to easily find activities relevant to your work.Mention agents in comments: Get the right user’s attention.Clone activities: Create new activities based on those that already exist.New Activities tab in contact profile pageA new Activities tab has been added to the contact profile page in BoldDesk. It provides a list of all activities linked to a specific contact so you can quickly view that contact’s recent activities.New reports and analytics feature: Contact DashboardA new Contact Dashboard has been added to the reports and analytics of LIKE.TG for visualizing data based on contacts and contact groups.With this dashboard, you can see statistics about requests, tickets, and SLAs. You can also apply filters to inspect specific data sets.Insights into raw data behind different dashboardsYou can now view the raw data used to generate charts and graphs for SLA and agent performance dashboards. This gives you a deeper view of your customer service information.New advanced ticket filter optionsTo help you find tickets, new fields have been added to the advanced filter in the ticket module.These new fields include:Last Modified By: Filters tickets based on the last person to modify them.Last Replied By: Filters tickets based on the last person to reply to them.Ticket External Reference ID: Filters tickets using external reference IDs.Not All operator in the Tag field: Excludes all tickets with the specified tags.Multiple selection of the Subject field for keyword filtering: Allows you to search for tickets that have multiple keywords in the subject line.New generative AI integration coming soonA new generative AI feature powered by ChatGPT integration will be launching soon! This new feature will have the following exceptional capabilities:RephrasingShorteningElaborationGrammar CorrectionSummarizationSummaryWith these exciting feature updates to LIKE.TG, your customer support operations will thrive! Clients and support agents alike will have incredible experiences with the new features, like the multilanguage support and advanced ticket search options.With LIKE.TG, elevate your support team’s productivity with a highly efficient ticketing system and provide the best customer experience possible with the new features added in this release.Request a live demo or give these latest features a try with a LIKE.TG free trial. Reach out to our LIKE.TG support team if you have any questions.
7 Techniques to Improve Your Knowledge Base Design
7 Techniques to Improve Your Knowledge Base Design
A knowledge base is of no use unless individuals can locate the appropriate information, comprehend it, and apply it to their queries. The first impressions of 94% of website users are influenced by the website’s appearance.Undoubtedly, visuals greatly enhance the allure of a webpage or website. However, what role does design and visuals play in a knowledge base? In this blog, we will look at techniques to improve your knowledge base design and visuals. Tips to improve your knowledge base designAn effectively designed customer-facing knowledge base, utilizing self-service tools, can revolutionize a brand’s image. When designing a knowledge base website, visuals are an important aspect to consider.To find out more on best practices to improve your knowledge base, read this blog.Here are some visual design techniques to consider:1. Concentrate on the design aspectIn the realm of self-service tools, how can one define exceptional design? It ultimately boils down to the absence of friction. A design with minimal friction allows users to seamlessly benefit from a product.Consider the needs of your customers and choose a design that aligns with their requirements.Your customers desire quick answers, and it’s your responsibility to ensure they get them. To achieve this, you can:Incorporate a prominent knowledge domain search for users to instantly locate the information they need.Include links to your most popular articles on the homepage to prevent customers from navigating away immediately.By doing so, customers receive the answers they seek without sacrificing visual appeal.2. Your knowledge domain should be quick to loadOne factor that can deter your customers is the inability to view certain sections of an article.According to Go-Globe, 39% of individuals will cease engaging with a website if images wont load or take too much time to load. Ensuring a quick load time involves optimizing various elements such as:Using appropriate file formats: When it comes to images and other media, choose the right file format.Optimizing image size: Large image files can significantly slow download times. Resize and compress images to reduce their file size without compromising on quality.As users, we understand that each second spent waiting online can feel like an eternity. Therefore, confirm that your site loads as quickly as possible.3. Ensure your knowledge domain is device-compatibleYour knowledge base software must cater to users accessing it from various devices, such as smartphones and tablets.It is essential to enable your customers to self-serve from any location, and for this reason, ensuring your site displays accurately on different devices is crucial.A responsive knowledge base design provides an enhanced user experience regardless of whether a customer is using their laptop at home or browsing on their smartphone.Furthermore, search engines rank sites with responsive designs higher than those without them.4. Design to enhance readabilityWhen creating the appearance of your articles, it is essential to optimize them for readability, ensuring that users can easily comprehend your content.Large blocks of text may deter users, so it is crucial to utilize an appropriate font size and break up the text using bullet points, numbered lists, headings, and other formatting techniques.It is also essential to:Ensure that there is sufficient spacing between lines of text to prevent them from appearing too condensed.Refrain from using all capital letters in your articles, as it can be challenging for some individuals to read.Avoid underlining text within your content and reserve this formatting method for links.5. Ensure your knowledge center is interactiveIt is essential for your knowledge base articles to engage with your clients. An interactive self-service tool can significantly improve user experience and engagement by providing visually appealing and easy-to-navigate content.You can practice the following to make the self-help center more interactive:Use interactive elements such as quizzes or surveys to engage users and push them to interact with your articles. This can help reinforce learning and keep users interested in your content.Motivate users to share their opinions regarding your knowledge center content and use their suggestions to make improvements. This can assist you to identify areas where your content may need to be more interactive or visually appealing.6. Incorporate visuals in your self-service toolA picture holds the value of a thousand words, which is especially accurate in knowledge base software. Since individuals process visuals quicker than text, investing in this vital aspect of your design is advisable.Optimize your articles by incorporating visual components like images, videos, and screenshots to cater to various learning styles.To optimize the influence of your knowledge center, it is essential to incorporate relevant and captivating visuals that enhance your material.7. Ensure that your knowledge center is in line with your company’s brandYour website architecture needs to be designed with purpose, ensuring that the structure of your knowledge domain complements the information it contains.This involves maintaining visual consistency with other sections of your site and aligning the copy within the knowledge center with your overall site copy and brand tone.Elements such as UX design, tone of voice, grammar, and visuals should all represent your brand and feel intuitive to the customer.Possessing a comprehensive understanding of your intended audience will make this aspect of the process more manageable.Benefits of design in your knowledge base softwareWhat roles do designs play in a knowledge base?a. Designs embody your brand’s personaThe appearance of your knowledge base establishes your company’s identity.b. Improved design enhance the knowledge domain experienceBy providing better design representation, organization, and navigation within the knowledge base.c. Boost the authenticity of your messageEnsuring that your knowledge center aligns with your company’s branding guarantees that your customers recognize it as the official knowledge base.d. Transmit information more quicklyUndoubtedly, information presented in bullet points is easier to comprehend. However, when the same information is conveyed through images or videos, it is processed even more rapidly.e. Enhance the retention of informationPeople remember information better when it is presented visually rather than in text.f. Simplify complex informationDesigns can help break down complex ideas and concepts into more easily digestible formats. By simplifying complex information, designs can make the knowledge center more accessible and understandable to a wider audience.g. Designs are engaging and attention-grabbersThe design appeal of your knowledge center plays a crucial role in capturing the user’s interest.ConclusionOverall, the design of your knowledge base should be user-centric, visually appealing, and easy to navigate. By incorporating these knowledge base design techniques, you can design a knowledge domain that is informative, engaging, and effective.LIKE.TG provides the best help desk software with the best knowledge base design to enhance user-friendliness. Register for a free trial to explore its potential for your team.The LIKE.TG support team is constantly ready to assist with any inquiries.To see how LIKE.TG can be customized to suit your business requirements, kindly reach out to us to arrange a live demo.Related linksThe Importance of a Knowledge Base in an Organization7 Proven Best practices to improve your knowledge base7 Important Tips to Creating a Knowledge Base Effectively
LIKE.TG Release Announcement: May 2023 New Features Update!
LIKE.TG Release Announcement: May 2023 New Features Update!
Get ready to experience even higher levels of efficiency and streamlined customer support with the amazing, game-changing new features included in the LIKE.TG May feature updates!Experience powerful, cutting-edge latest features, like:Multilingual help deskMultilingual knowledge baseActivity module enhancementsNew contact dashboardInsights on raw data behind different dashboardsAdvanced ticket search enhancementsLaunching soon: Generative AI feature powered by ChatGPTLet’s learn more about the latest features in LIKE.TG! LIKE.TG May release updatesThe following feature updates have been added to the LIKE.TG product to improve customer support experience.Multilingual help deskCustomers who don’t speak English can now enjoy LIKE.TG with the new support for multiple languages. This multilingual help desk smooths interactions between support agents and clients by allowing them to set up the help desk in their preferred language.Currently, LIKE.TG can be customized to the following languages:EnglishGermanFrenchSpanishItalianPortugueseCzechNote: More languages will be supported by LIKE.TG in the near future.The multilingual support options have been added to the following features: customer portal, fields and forms, embeddable widgets and forms, email notification templates, and satisfaction surveys.Multilingual knowledge baseCommunication and information sharing in the LIKE.TG knowledge base tool has also been elevated with support for multiple languages. Clients can now effectively communicate in their preferred language.What’s more, content in the knowledge base can now be written in multiple languages. This ensures a personalized and engaging experience for end users.The key new features of multilingual support in the knowledge base include:a. Primary and secondary language supportAllows multiple language support in the help center. This enables you to quickly and easily set up your help center in your customers’ preferred languages.b. Translate categories and sectionsTranslate the categories and sections in your knowledge base so users with non-English languages can find relevant information fast.Translating the categories and sections of your knowledge base into multiple languages ensures a wider audience can access your knowledge base.c. SEO metadata for different languagesSet up SEO metadata like titles and descriptions in an article’s specific language.d. Article translation statusTrack the status of your article translations as either outdated or up to date. This makes it easy for authors to identify which articles require further work to keep clients supplied with current and accurate information.e. Keep different article versions and restore options in various languagesMaintain several versions of your articles in various languages. You can restore the articles to previous versions if necessary.f. Language-specific history and metricsMonitor your knowledge base article performance to ensure you optimize your content for better customer service.g. Multilingual tags and search optionsUsers can search for and tag articles in the help center in multiple languages.h. Search function improvementsWe have improved how search queries are processed and how search results are ranked to make the search function more effective and efficient.i. Knowledge base access restrictionsLimit who can access and view the knowledge base portal. You can allow either all users or just logged-in users.New features in activity modulePerforming activities within the ticketing system has been made easier with the following new features in the activity module:Attach files and images in comments: More easily share information and collaborate with othersFilter activities: Filter activities based on their type, date, and status to find any needed information.Add watchers to activities: Watchers get notifications whenever a new comment is added to an activity.Activity module filter in the global search page: Searching for activities in the global search page to easily find activities relevant to your work.Mention agents in comments: Get the right user’s attention.Clone activities: Create new activities based on those that already exist.New Activities tab in contact profile pageA new Activities tab has been added to the contact profile page in BoldDesk. It provides a list of all activities linked to a specific contact so you can quickly view that contact’s recent activities.New reports and analytics feature: Contact DashboardA new Contact Dashboard has been added to the reports and analytics of LIKE.TG for visualizing data based on contacts and contact groups.With this dashboard, you can see statistics about requests, tickets, and SLAs. You can also apply filters to inspect specific data sets.Insights into raw data behind different dashboardsYou can now view the raw data used to generate charts and graphs for SLA and agent performance dashboards. This gives you a deeper view of your customer service information.New advanced ticket filter optionsTo help you find tickets, new fields have been added to the advanced filter in the ticket module.These new fields include:Last Modified By: Filters tickets based on the last person to modify them.Last Replied By: Filters tickets based on the last person to reply to them.Ticket External Reference ID: Filters tickets using external reference IDs.Not All operator in the Tag field: Excludes all tickets with the specified tags.Multiple selection of the Subject field for keyword filtering: Allows you to search for tickets that have multiple keywords in the subject line.New generative AI integration coming soonA new generative AI feature powered by ChatGPT integration will be launching soon! This new feature will have the following exceptional capabilities:RephrasingShorteningElaborationGrammar CorrectionSummarizationSummaryWith these exciting feature updates to LIKE.TG, your customer support operations will thrive! Clients and support agents alike will have incredible experiences with the new features, like the multilanguage support and advanced ticket search options.With LIKE.TG, elevate your support team’s productivity with a highly efficient ticketing system and provide the best customer experience possible with the new features added in this release.Request a live demo or give these latest features a try with a LIKE.TG free trial. Reach out to our LIKE.TG support team if you have any questions.
10 Tips to Improve First Response Time in Customer Service
10 Tips to Improve First Response Time in Customer Service
Brands rely on customers to thrive. Thus, satisfying customers is necessary for your business to succeed. One crucial aspect that affects customers’ contentment is how promptly their concerns are addressed.Research indicates that nearly a third of customers anticipate receiving an email reply from businesses in under an hour.If your response time exceeds this, you may miss out on fulfilling customers’ expectations and lose significant business opportunities.Do you struggle with reducing your customer service response time due to an overwhelming number of support tickets? Fear not, as we have the solutions.This article will explore the ins and outs of first response time in customer service and provide ten exceptional methods to minimize it. What is first response time in customer service?In today’s customer service, the primary goal is to enhance the first response time, which refers to the time that elapses between receiving a customer service ticket and an agent providing the initial response.Responses generated by automation are not considered in calculating a company’s initial response time.Whether the ticket is about responding to a product inquiry, handling an unhappy customer, or finalizing a sales deal, prompt responses can significantly impact the outcome.First response time is an essential customer support KPI that you cannot ignore.Focusing your customer service efforts on minimizing it has the potential to enhance customer satisfaction, boost conversions, and even regain lost customers.How to measure first response timeTo be prominent in their respective markets, businesses need to set an exceptionally fast first response time as one of their performance standards.Record individual ticket response times by measuring the time elapsed between when a ticket is created and when the agent adds an initial response. Then, take the average of all your first response times in a set period by using the following formula:The best tips to improve first response timeAfter measuring first response time, it is necessary to closely examine and evaluate the data for patterns.This allows you to discover what causes delays in first response time, determine which agents respond the quickest, and interrogate how those agents are the fastest—these are crucial questions that must be answered to steer improvement efforts in the right direction.The following are ways to improve first response time:1. Train your agentsTraining and developing your team give it a strong foundation to rely on to pursue faster response times. Your customer service staff represents your business and helps resolve issues for clients. Here are some training tips:Encourage your team to focus on improving communication, problem-solving, and conflict-resolution abilities.Ensure that your agents have an in-depth understanding of your support policies and practices.Invest in your agents’ knowledge of and skills with the product or service to improve their customer service performance and enhance the customer experience.When agents possess comprehensive knowledge of the product, they can respond to customer inquiries more efficiently, reducing the time spent searching for answers.2. Take advantage of customer service softwareManaging customer emails and tickets manually is a daunting task. If you’re dependent on traditional approaches to addressing customer inquiries, achieving quick response times will be nearly impossible.Luckily, there are numerous customer service software options available that can simplify your workflow and lighten the load.Some help desk software empowers teams to access and respond to customer inquiries from various platforms, including social media, emails, web chat messages, and more, all from a unified dashboard.You can arrange inquiries according to various criteria, such as the date and time of receipt, priority, and subject matter.3. Create an adequate knowledge baseProviding customers with the opportunity to help themselves can often be the most effective form of support. This can be achieved by:Providing customers with fast and easy access to information without the need for individual assistance.Creating a comprehensive knowledge base that includes product guides and tutorials, establishing a self-service platform for your customers that will reduce the number of tickets created.When the incoming ticket volume is reduced, your support team achieves better response times and boosts agent efficiency. Agents are freed up to focus on intricate and pressing cases.4. Prevent agent burnout and reduce multitaskingEven the most productive agents may lose their drive to meet their targets when they experience burnout.When a large number of support tickets accumulate in their inbox, it can cause anxiety for agents and hinder their ability to meet response time targets.Managing multiple conversations simultaneously and responding to customer emails in between phone calls or live chats is an unrealistic expectation. It is not a sustainable practice.Therefore, your support team should pursue methods that maintain agents’ motivation, such as following a timetable that allows agents to concentrate on a particular channel for a few hours.This technique can enhance precision and excellence, translating to fewer interactions and quicker resolutions of customer concerns.5. Set targets and track response timesSetting measurable goals is essential to enhance average response times. At minimum, you should:Develop a strategy outlining how you will attain your objectives within a defined period.Establish targets that are tailored to individual communication channels.If you fail to define and track relevant KPIs like the average time for first response, handling time, and number of resolved tickets, it’s easy to lose track of how effective your support team is.Conducting thorough assessments before outlining the KPIs you plan to measure will provide valuable insight into staffing sufficiency, acceptable benchmarks, and areas for growth.Establish realistic goals and communicate them to your customers to manage their expectations.6. Prioritize tickets and categorize themCustomer tickets vary in urgency and importance. Some have the potential to cause significant issues if left unaddressed, while others may not be as severe.Therefore, it is important to categorize customer tickets according to their level of criticality or urgency.Though tickets have different priorities, each one is an issue that must be solved. The ultimate goal of customer support is to resolve each issue as swiftly as possible.To quickly solve critical queries or tickets from valuable clients, it’s advisable to assign proficient and well-experienced agents to them.This will give less experienced staff to address simpler concerns and become more comfortable in performing their duties.7. Prepare customer service response templatesIt is likely that a significant portion of your support tickets will be similar, if not outright the same.Instead of having your team create unique responses to identical inquiries, you can provide them with pre-written email templates to simplify their work.This approach not only hastens your response time, but also ensures consistent communication.By utilizing scripts and email templates, your team can avoid the repetitive task of typing the same answer to frequently asked questions, resulting in more efficient and more prompt responses.Over time, you will notice recurring queries. Ensure that your customer service team is equipped to handle these matters swiftly.8. Create an FAQ pageAn FAQ page, like a knowledge base, gives customers the ability to find their own solutions. Having a well-crafted FAQ can be a significant time-saver for both your company and service representatives in addressing user concerns.Be sure to provide a link to your FAQ page in various communication channels, such as email, websites, automated messages, and social media profiles.9. Establish a standard processBusinesses may struggle to improve their response time if they lack a proper structure or process for providing support.The most successful organizations establish clear procedures that make it simpler to handle customer service communication.Establishing a standard procedure for handling customer service inquiries is critical to ensure prompt and efficient responses.The procedure should address who should respond to inquiries, how queries are prioritized, and how long a ticket with a particular urgency should take to resolve.This enables everyone on the customer service team to know how to handle inquiries as soon as they arrive. When the correct process is in place, reducing customer response time is no longer a difficult task.10. Employ more agents when necessaryInsufficient staffing in customer service departments is a common cause of slow response times for many organizations.If you have all the previously mentioned techniques in place and are still struggling to achieve your response time objectives, it may be time to enlist additional customer service specialists to manage the workload.The important thing to keep in mind in this situation is that though it is easy to add more personnel to handle your ticket load and connect with customers, you need to account for the training and onboarding time required for them to make a noticeable impact.On the other hand, if the long response times is a sudden, short-term problem, you could ask members of operations or development teams to assist the customer support team on a part-time basis, such as an hour or two per day.Why is improving first response time so important?Businesses can significantly enhance the customer service experience and distinguish themselves from competitors by improving response times. Focusing on achieving optimal response times can deliver the following rewards to your company:Improve customer service efficiencyEfficiency means accomplishing more tasks in less time without exhausting your agents. Prioritizing response and resolution times ensures agents concentrate on essential tasks.Service representatives manage their schedules effectively and handle a higher number of tickets than the average agent.Improved customer satisfaction is associated with a low first response time.Knowing the first response time helps support team leaders identify necessary actions to decrease it and prevents customers from experiencing long wait times that may lead to frustration. Dissatisfied customers are more likely to switch to a competitor.Boost customer loyaltyPrioritizing customer service is crucial for brands as it engages customers and attracts potential customers. The loyalty of customers toward big brands like Apple is a testimony to this fact.By providing prompt support, brands can improve the overall customer experience, satisfy customers, and ensure customer retention. It is the positive customer experience that encourages customers to return.Enhance customer satisfaction and agent efficiencyCustomer service excellence doesn’t always entail resolving a customer’s issue on the first contact.Sometimes, acknowledging their email and informing them that you’re working on a solution is sufficient to keep them satisfied temporarily while also allowing your customer service team some breathing room.If the problem cannot be solved right away, your primary objective when responding initially is to recognize the customer’s issue, inform them that a representative has been assigned to their ticket, and give them a timeframe for when they can anticipate a solution.By sending a comprehensive initial response, you can ensure that customers remain content and understanding while your team focuses on their follow-up.Reduce support team workloadAlthough achieving fast response times may seem daunting, slow responses can actually increase the workload of your customer support team.If you fail to assist a customer promptly, they may contact your company multiple times through various channels, resulting in multiple support tickets for a single issue.This can overwhelm your team and cause unnecessary confusion, which could have been avoided by responding to the initial query promptly.Quicker resolutions make more moneyThere are numerous situations wherein promptly addressing a customer’s inquiry can result in increased revenue for your business.For instance, if a customer has a query about your product, responding swiftly could prevent them from exploring alternate products, potentially resulting in a sale that you may have otherwise missed out on.Improve your company’s reputationYour brand image can suffer due to slow response times, regardless of whether it is fair. As a business, it is important to foster brand loyalty and maintain returning customers, but slow response times can impede this goal.Bear in mind that customers anticipate rapid response times due to the abundance of companies that can fulfill those expectations.If your company fails to keep up with the customer service standards set by your competitors, your brand reputation will be negatively impacted.Potential buyers will also take notice of a company that provides exceptional service. Your market and rivals will acknowledge your brand as one that responds promptly to customer needs.Higher customer satisfactionProviding a prompt solution results in a favorable brand reputation and promotes customer satisfaction. When satisfaction scores are elevated, customer lifetime value is also increased.If you respond to your customers promptly, it indicates that you value their concerns, prioritize their needs, and go beyond their anticipated level of service.Better handle changes in ticket volumesBy monitoring and analyzing the first response time, you can develop strategies for agent productivity, staffing levels during peak periods or outages, scaling up or down for seasonal demands, and other factors.Develop empathy in your support staffBy correlating the first response time with customer satisfaction, you can gain valuable insights into how customers react to long waiting times.A high first response time can lead to customer churn and negative word-of-mouth, whereas a low one can leave customers feeling satisfied and happy.It is a common misconception among customer service representatives that they can delay responding to a question until they have all the necessary information.Even if agents are waiting for more information from the customer, it is vital that the customer and their problem be acknowledged promptly.Because the first response time indicates how quickly customers are informed that their problem is being addressed, it is often more critical than the overall resolution time.ConclusionIn our personal lives, prompt replies to messages leave a positive impression, while delayed responses or no response at all can be aggravating, disappointing, or both.Because customers expect a certain value delivered in exchange for their money, businesses are held to a higher standard and are obliged to treat customers with respect.The speed of customer service is crucial as it makes customers feel valued, but also determines their likelihood of returning. Perhaps even more important than resolving a customer’s issue is how fast the company’s first response time is.Schedule a live demo to discover how LIKE.TG can help your business improve its first response time. Start a free trial to explore its many capabilities. If you have any questions about the product and its features, feel free to contact the LIKE.TG support team.Related blogsWhat is Average Handle Time and How to Minimize ItTime to Resolution: What It is and How to Calculate and Reduce It in Customer Support7 Best Techniques for Reducing Customer Service Response Time
Customer Support vs. Customer Service: Unlocking the Key Differences
Customer Support vs. Customer Service: Unlocking the Key Differences
With businesses offering nearly identical products and services, customers can switch to a competitor when even slightly inconvenienced.In fact, a study by Emplifi revealed that86% of consumerswould leave a brand after as few as two poor experiences.It is therefore crucial for companies to focus on delivering outstanding customer experiences to retain clients and foster long-lasting relationships.Two elements make up a company’s comprehensive customer management approach: customer support and customer service.This blog explores the crucial distinctions that set them apart from each other. What does customer support mean?Customer support refers to a range of services provided by a company to its clients, aimed at assisting them in effectively utilizing the products or services offered.This includes responding to questions, providing guidance, troubleshooting issues, and offering resolutions to problems encountered by customers.What does customer service mean?Customer service refers to the range of activities and interactions a company engages in to meet, address, and exceed customer needs and expectations.It involves maintaining client satisfaction and a positive brand image by:Providing pre-sale and post-sale assistance.Troubleshooting customer issues.Delivering tailored products or services.Offering expert guidance.Fostering effective communication channels.The difference between customer supportand customer serviceThe fine line between customer support and service can often seem blurred.Understanding the methods employed, unique roles and objectives, time frames, and the metrics for assessing each function will help foster long-lasting, loyal relationships with your customers.1. MethodologyCustomer support is primarily reactive in nature. It involves responding to customer inquiries and resolving issues as they arise.Client support teams typically engage with customers either in-person or remotely through phone conversations, ensuring their concerns are promptly resolved.Customer service encompasses a broader range of activities designed to not only address customer concerns and issues but also to prevent them from occurring in the first place.This involves measures such as predicting customer needs, providing relevant information, and ensuring a seamless experience.Client service may also include reactive measures that involve promptly addressing customer complaints and resolving issues to enhance customer satisfaction.2. ObjectivesThe main objective of client support is to offer quick and effective assistance to customers whenever they encounter problems when using a company’s products or services.On the other hand, client service encompasses a broader range of activities that ensure customers have a positive and seamless experience when interacting with a company.3. Key performance indicators (KPIs)Since each of these client-facing departments has distinct goals and approaches, companies use different types of customer experience metricsand key performance indicators (KPIs) to evaluate performance.A survey by Businesswire concluded that “The top needs for improving customer experience are more real-time insights (46%), gathering more customer data (40%), and greater analysis of customer data (38%).”The KPIs for measuring the successes and failures of your client support teams are:First response time (FRT)assesses the average time it takes to respond to a customer query.Resolution rate refers to the percentage of tickets resolved.Customer effort score measures the perceived effort a client exerts to have their issue addressed.Customer satisfaction (CSAT) score measures the overall satisfaction of customers with the support provided.The KPIs for evaluating customer service are more intricate compared to those for client support.They include the following:Upsell rate tracks the number of times a team successfully convinces a client to make additional purchases.Customer churn rate measures the rate at which customers cease conducting business.Customer effort score, like client support, also gauges the ease with which customers can get their issues resolved by client service teams.The table below summarizes the differences between the KPIs for measuring each function.4. Duties and responsibilitiesCustomer support agents employ excellent communication and conflict resolution skills to empathize and adapt to different customer personalities and situations.They have a deep knowledge of the products and services offered and hence play a significant role in creating knowledge base articles.They leverage technology and multiple communication platforms to:Provide prompt response to customer inquiriesResolving diverse customer problemsEscalating complex ones to higher levelsProviding product and service informationMaintaining inventory and system maintenance recordsOn the other hand, customer service involves a wide range of responsibilities, such as:client on boarding,pre-sales assistance,guidance throughout the purchasing process,and after sales services.Client service teams focus less on the technical aspects of products and more on providing value to customers at every interaction.5. Revenue generationSupport teams play a crucial role in the overall success of a business. While traditionally viewed as a cost center, the support department can significantly contribute to revenue generation.Support agents are often the first point of contact for users facing issues. Providing timely and effective solutions can enhance the client experience, leading to improved customer satisfactionand loyalty.Satisfied clients tend to buy again and recommend the business to friends and family, indirectly contributing to revenue growth.Customer service is the frontline of interaction with users. During user interactions, customer service agents can identify opportunities for upselling and cross-selling.By understanding customer needs and offering relevant additional products or services, customer service can drive sales and contribute to a company’s revenue.Excellent customer service can also help reduce the customer churn rate.6. TimelinesClient support deals with solving customer issues when using a product or service.It is focused on the present, often involving troubleshooting, providing technical assistance, and solving problems as they arise.On the other hand, client service deals with all interactions a customer has with a company, from the pre-purchase to the post-purchase stages.Customer support vs. Customer service: Comparison chartComparison factorsCustomer support Customer serviceDefinitionCustomer support encompasses a variety of services designed to help customers use a product in the most cost-efficient and appropriate way.Customer service involves the provision of professional assistance to individuals who purchase or use a company’s products or services.GoalTo improve customer satisfaction, establish robust customer relationships, build trust and foster customer loyalty.To aid users in resolving their issues and ensuring a smooth and seamless experience with the product or service.FocusCustomer interactions, which include sales, inquiries, and overall customer experience.Diagnosing issues, resolving problems, providing technical support, and problem-solving.EffortSingle teamSingle teamSkills requiredStrong interpersonal and communication skillsEmpathyPatienceActive listening skillsProblem-solving capabilitiesTechnical proficiencyProblem-solving abilitiesAnalytical reasoningComprehensive understanding of the productMetricsCustomer satisfaction (CSAT)Net promoter score (NPS)Customer retention rateFirst call resolution (FCR)Response timeAverage handling time (AHT)First response time (FRT)Customer effort score (CES)Customer churn rateApproachClient support operates in a reactive manner, providing service only when the customer initiates contact for assistance.Customer service is reactive, mainly concentrating on handling issues reported by customers and providing timely responses to support requests.TimelinesInteractions with client support are transactional; they have a start and finish.Customer service prioritizes addressing clients’ immediate needs by resolving issues or answering queries to enhance their immediate experience and perception of the company.ConclusionAs we have seen, the differences between the two functions are quite subtle.While it is essential to have separate departments for each to clearly define their responsibilities, they should also be able to collaborate to aid clients on their journey to customer success.Consider LIKE.TG the best help desk to manage these teams and improve the experience you give to your clients.Contact us to set up a live demoto learn how LIKE.TG functions and may be tailored to suit the unique needs of your company. Sign up for a 15-day free trialtoday.Related articlesThe following are other articles related to this topic:Best Ways to Build and Organize a Customer Support Team.Effective Guidelines for Customer Service for Any Business.
LIKE.TG Recognized as a High Performer in G2 Summer 2023 Grid® Report!
LIKE.TG Recognized as a High Performer in G2 Summer 2023 Grid® Report!
We are proud to announce that LIKE.TG has been recognized as a High Performer in the G2 Summer 2023 Grid® Report! In the past few months, LIKE.TG has seen tremendous growth by consistently pushing the limits of innovation, product excellence, and client experience.This recognition arrives just a few months after completing SOC 2® Type 2 compliance certification and securing Crozdesk’s Quality Choice Award and Happiest Users Award. About G2 G2 is a reliable software review resource that allows users to discover, research, and review software. Every year, G2 assists more than 80 million users make well-informed software choices by utilizing data-driven insights and reports derived from genuine user reviews and market patterns.Software companies that excel in the categories of performance, customer support, customer satisfaction, and other criteria receive awards from G2 based on their achievements in these areas.What is a High Performer?Every quarter, top-performing software solutions with exceptional customer satisfaction ratings in their respective fields receive the High Performer designation from G2. This designation is based on genuine customer reviews of a company’s products, services, and overall user experience.G2’s algorithm ranks products based on reviews gathered from social media and online sources, as well as feedback directly from G2 users, to identify a High Performer.The G2 High Performer award is a symbol of reliability and showcases LIKE.TG’s dedication to providing top-notch customer experiences.LIKE.TG aims to surpass customer expectations, and this award is a testament to this effort. That is why LIKE.TG is currently rated as:8.3 for meeting user requirements8.9 in ease of set-up9.3 for ease of use9.5 in quality of support8.9 for the likelihood to be recommended to othersHigh Performer Summer 2023 BadgeWhy do users love LIKE.TG?LIKE.TG is sophisticated help desk software that uses innovative customer support tools and self-service features to streamline customer service.LIKE.TG provides:An efficient, end-to-end ticketing system for your support team.A complete task management system that boosts productivity.Robust knowledge base software that fosters self-service and knowledge transfer.A multilingual help desk that bridges language barriers for enhanced support.Efficientautomation for repetitive tasks, saving users time.Seamless integration possibilities with your favorite applications.Unlimited customization options that let you make the help desk your own.Flexible APIs and webhooks that let you build exactly what you need.A fully customizable and user-friendlycustomer portal.Insightfulanalytics and reporting on functionality and performance.Top-notchsecurity and privacy that protects user data.Check out LIKE.TG reviews on G2.ConclusionG2’s acknowledgment is remarkable. We at LIKE.TG are thrilled that our customers recognize and appreciate the value we endeavor to deliver.We would like to express our gratitude to all our clients who submitted reviews and continue to utilize our services. This award motivates us to go above and beyond in developing solutions that help drive businesses to achieve their goals.Schedule a30-minute live demo with us to realize how LIKE.TG can help revolutionize your customer service, or sign up for a 15-day free trial with instant access to discover firsthand what sets us apart. Pleasecontact usif you have any questions—we would love to hear from you.
Customer Engagement: 11 Powerful Strategies to Implement
Customer Engagement: 11 Powerful Strategies to Implement
In today’s extremely competitive business landscape, standing out from the crowd is no longer just about what you are selling, it’s also about how you are selling it. To secure long-term business success, it is essential to deliberate which customer engagement strategies and customer follow-up policies to adopt.89% of customers are likely to make repeat purchases with companies that offer excellent customer service. Therefore, the importance of providing an outstanding customer experience cannot be overstated.Get ready to discover proven client engagement strategies that will revolutionize your customer support system and take your business to the next level. What is customer engagement?Customer engagement involves the continuous nurturing of a relationship between a business and its consumer, extending beyond just transactions.It’s a deliberate, regular strategy employed by a business that ensures every customer interaction is valuable, thereby enhancing loyalty.It can be achieved through marketing initiatives, internet content, and outreach via social media, mobile, and wearable devices.It’s crucial for businesses to stay updated on their customers’ changing needs, uphold and enhance their brand reputation, and ethically utilize customer data to improve customer experience.Engagement isn’t limited to the interaction between customers and employees or the product, but an active community can also enhance customer engagement.Why is customer engagement important?Customer engagement is crucial for businesses for several reasons:Boosting revenueThe more engaged a customer is, the more likely they are to make repeat purchases. This increases overall revenue for a business.The expense of attracting new customers can often exceed the cost of retaining existing ones.Strategies to engage customers can prolong their interactions beyond their first interaction or purchase, reducing customer turnover.Engaged customers typically turn into recurring customers.Regular customers who have a positive experience with your brand are likely to spend more compared to infrequent shoppers.Brand awarenessThe way customers view a brand and its values greatly influences their buying habits, loyalty to the brand, and their advocacy for it.Customers who are engaged are more likely to promote the brand. Their positive experiences can be shared with their network, thereby expanding brand recognition.Engaging customers effectively creates a memorable and lasting image of your company, enhancing your brand’s visibility in the market.By concentrating on delivering a superior customer experience, you can establish a faithful customer base that promotes marketing through word-of-mouth.Useful client feedbackCustomer engagement allows brands to gather valuable feedback and insights about their customers’ preferences and needs.Utilizing surveys, social media posts, or questionnaires can help you acquire customer feedback.This understanding can be used to improve products or services, ultimately resulting in increased customer satisfaction.Improved customer trust and retentionEngaging often with customers enhances their loyalty to the brand by creating emotional connections. A robust engagement strategy will enable you to:Continuously understand your customers’ opinions about your product or serviceAppreciate their valued qualities.Pinpoint any areas needing enhancement to deliver a superior experience.Utilizing data and personalization throughout the customer journey can improve customer interactions.By making your customers feel acknowledged and valued, you can help reduce customer churn. Demonstrating authentic interest in your customers increases the chances of repeat purchases.Upsell and cross-sell opportunitiesUpselling and cross-selling also provide opportunities to create new revenue streams. For instance, a software company might upsell premium features or cross-sell complementary software to existing customers.By offering upsell and cross-sell opportunities that meet customers’ needs, businesses can increase customer retention and sustain long-term profitability.Building a communityWhen a business fosters a community, it gives customers a sense of belonging. Engaging customers can assist in creating a community and encourage them to share their interactions with your brand and other customers who share similar interests.Regular and meaningful customer engagement can build customer trust. Customers who have faith in a brand are more likely to remain loyal and keep transacting with the company.What is a customer engagement strategy?A customer engagement strategy is a well-planned approach for creating a consistent positive experience that keeps customers coming back to your product or service.Customer engagement strategies involve creative and well-timed interactions with customers in order to:Grab their focus.Provide them with the best possible experience.Keep them interested in your brand.Top customer engagement strategies you should tryA thriving business has a strong customer engagement plan at its core, which focuses on fostering emotional connections, loyalty, trust, and advocacy among customers.So, how does a business achieve this? Let’s explore eleven smart customer engagement strategies that you should leverage:1. Know your customers and their journeysBefore initiating any customer engagement plan, it is essential to understand who your customers are and how they interact with your brand.Start by identifying key stages like:How they discovered your product.Their assessment of your product.Any problems they encounter.The resolution of those problems.This will reveal the overarching customer needs and behaviors, as well as identify opportunities for engagement. Gain insights into your customers’ behaviors by examining factors such as purchase history, browsing history, product preferences, and frequency of purchases.This understanding enables you to develop customer profiles and devise targeted client engagement strategies that effectively engage each customer demographic in a way that yields results.2. Share your story55% of people say they would consider purchasing from a brand after reading a compelling story. Share authentic and relatable stories about your brand and its values to establish an emotional connection with your customers and create a sense of community.Let your customers know:Your personal experiences.The various obstacles you have encountered along the way.The innovative strategies you employed to overcome obstacles.Present this information in a manner that is both engaging and relatable, allowing your customers to identify with your story. To see how this works, read LIKE.TG’s story.3. Improve the appearance and user experience of your websiteA well-designed website with a visually appealing interface, clear navigation, and engaging content is an important customer engagement marketing strategy. Adding videos to your website can significantly boost audience engagement. Leveraging AI-generated videos makes this process even more efficient and impactful. It not only attracts more visitors but also encourages them to spend more time exploring your offerings.Improve your website’s look and feel to:Reinforce your brand’s image.Build trust with potential customers.Drive organic traffic.Increasing the likelihood of conversions.Apart from highly ranking in search engine results, a well-designed website will offer:An optimized performanceFast loading timesA seamless functionalityMulti-device compatibility4. Create a customer loyalty recognition and reward programRecognizing loyal customers is a strategic customer engagement plan to foster a strong sense of connection and value between a company and its clientele.Develop enduring relationships with customers who continually engage with your brand by offering redeemable points, discounts, and exclusive offers.5. Provide personalized customer experiencesA study conducted by Twillio revealed that 60% of consumers become repeat buyers after a personalized purchasing experience. It is therefore imperative to make your customers feel valued and understood by creating personalized experiences that cater to their individual preferences.By tailoring content, recommendations, and interactions based on past purchases, browsing history, and demographics, you can build deeper relationships with your customers.Customization will not only distinguish your business from others, but it will also improve the customer experience, leading to greater satisfaction, loyalty, and advocacy.6. Set up convenient support channels for your customersLong gone are the days when it was enough to provide customers with a support line. Modern-day clients desire various modes of interaction, and above all they seek prompt responses.Having an omnichannel plan in place to provide 24-hour support is a vital customer engagement plan that will allow customers to easily access assistance and communicate with your business.Provide customers with multiple support options, including live chat, email, phone, and social media.By setting up various support channels, you can:Allocate agents to manage inquiries from each channel.Address problems swiftly.Accommodate a wide range of customer preferences and requirements.Collect crucial customer feedback.Obtain a deeper understanding of customer behavior.These advantages will help enhance the overall customer experience and boost customer engagement.7. Add value at every interaction you have with your customersIt is essential to approach each interaction you have with your customer as distinctive.Make every interaction you have with your customers count by:Communicating effectivelyActively soliciting feedbackUnderstanding their needs, preferences, and expectationsProviding prompt responsesOffering personalized and relevant experiencesConsistently refining deliverables based on customer inputBy cultivating a culture centered around customers, you can establish an emotional bond with them, which consequently enhances customer engagement and overall business success.8. Encourage customers to share ideasEstablishing a collaborative environment with your clients is an important customer engagement plan that will help you:Establish a sense of communityFoster open customer communicationPromote innovative thinkingOffer targeted customer experiencesStay ahead of customer needsBoost customer satisfaction levelsBuild lasting relationshipsAcknowledge and appreciate customers whose recommendations were feasible and have been implemented, to encourage more customers to share their ideas on enhancing their experience.9. Provide conversational customer supportConversational customer support should be one of the top customer engagement strategies for businesses looking to enhance customer satisfaction and nurture lasting, fruitful relationships.To encourage transparent communication across all your channels, give customers the impression that they are speaking to a real person.To achieve this, you can:Initiate brief casual conversations.Adopt a warm, friendly tone.Incorporate client-specific details in chats and canned responses.Avoid using overly formal language.Pose questions to stimulate conversations.Creating a sense of concern and familiarity builds customer trust and satisfaction, which results in increased customer retention and brand advocacy.10. Offer an exciting customer onboarding experience63% of customers believe that the onboarding period plays a vital role in determining whether to subscribe to a product or not.Therefore, it is important to offer an engaging onboarding experience to induce strong customer engagement and establish a foundation for a long-lasting business relationship.An excellent approach for achieving this is to:Provide a captivating introduction to your product or service.Set up transparent communication with new clients.Follow up on their progress.Complement the process with educational materials.Customize experiences according to the user’s preferences.A well-executed onboarding experience:Serves as a powerful marketing tool.Facilitates seamless product adoption.Sets the right tone for subsequent engagements.Enables you to cultivate a loyal client base.11. Boost customer engagement by empowering your support staffEmpowering your support staff provides them with the autonomy, skills, and resources to effectively address the diverse needs of your clients.Promote a culture of ongoing learning and growth to enable your staff can acquire a deep knowledge of your products and services, allowing them to offer proactive, customized, and efficient solutions to customers.Additionally, empowered support staff are more likely to take responsibility for their work, show greater job satisfaction, and actively participate in enhancing processes.How to measure customer engagementAn effective customer engagement strategy fosters brand loyalty, boosts sales, and reduces customer churn. But how do you know if your strategy is working?To gauge the effectiveness of your customer engagement initiatives:1. Define your goalsDetermine the improvements you want to achieve for customer engagement. Is it increased website traffic, higher social media interaction, or more repeat purchases? Defining your goals enables you to focus your efforts and select relevant performance indicators.2. Identify key performance metricsEstablish specific and relevant KPIs to help you track progress and pinpoint areas of strength and weakness in your strategy. There’s a range of metrics to consider, depending on your goals:Customer satisfaction (CSAT):CSAT surveys measure how satisfied customers are after engaging with a business.Net promoter score (NPS):Determines customer loyalty and satisfaction by evaluating how likely customers are to recommend your products or services to others.Customer effort score (CES):Evaluates how easy it is for customers to complete certain tasks like finding information on your website.Social media engagement metrics: These metrics track how customers interact with your brand across social media platforms, including brand mentions, likes, comments, and shares.Pages per session: This metric measures the number of pages (e.g., blogs or landing pages) a customer navigates through in a single visit to your website.Customer retention rate:This tracks the number of customers your company has retained over a specific period.Customer churn rate: This metric calculates the percentage of customers who stop using your product or service during a certain period.Average session duration: This metric shows the average time customers spend on your blog or landing page in a single visit.Conversion rates: This metric measures the percentage of customer service interactions that result in a sale, a subscription, an upgrade, or any other type of conversion that is beneficial to the company.3. Choose the appropriate toolsSelect the right tools to gain a holistic view of how customers interact with your brand across different touchpoints.These tools include:Contact management systemsWebsite analytics platformsSocial media monitoring software4. Continuously analyze and refine your strategyRegularly track your customer engagement metrics to identify trends, measure the success of specific engagement initiatives, and make data-driven decisions to optimize their effectiveness.Additionally, always gather customer feedback to gain insights into individual customer behavior and preferences and use this data to improve your strategy.Best 5 customer engagement examplesHere are some successful customer engagement examples:NikeNike’s customer engagement strategy stands out due to its membership-based club applications, which are centered around assisting users in achieving their objectives. These membership-based club applications include:Nike Run Club: Nike engages its customers through the Nike Run Club app, where users can track their runs, get personalized coaching plans, and share their achievements with a community of runners. This not only promotes the use of Nike products, but it also creates a community around the brand.Nike Training Club: Similar to the Nike Run Club, this app offers fitness enthusiasts workout plans and guidance, thus strengthening customer engagement.The brand also operates an exclusive Nike Membership program that offers member-only styles, free shipping, special deals, and more.CanvaCanva boasts a large user base spanning several nations. They maintain an active and engaged customer base by offering:Interactive tutorials: Canva provides interactive tutorials to help users create designs. This engages users by helping them learn how to use the platform while also creating content.Social media engagement: Canva actively engages with users on social media platforms like Facebook, X, and Instagram. They share user-generated content, respond to comments, and post relevant content to engage their audience.Challenges and contests: Canva often runs design challenges and contests inviting users to engage with the platform and showcase their design skills. They also conduct the #CanvaDesignChallenge campaign, which is promoted through email and social media, to motivate customers to use their product.SpotifySpotify links with music enthusiasts around the globe via its vibrant Spotify community. Spotify frequently offers unique value propositions to its customers by routinely providing them with customized playlists that reflect their listening preferences. Spotify customer engagement strategy involves:Personalized playlists: Spotify engages its users by creating personalized playlists based on their listening habits.Social sharing: Spotify allows users to share what they’re listening to on social media platforms, encouraging engagement not just within the Spotify app, but across other social networks as well.Coca-ColaCoca-Cola has several customer engagement techniques:“Share a Coke” campaign: Coca-Cola’s “Share a Coke” campaign was a perfect example of customer engagement. They replaced their traditional logo with the most popular names, encouraging customers to buy a Coke bottle with their name on it and “share a Coke.” Their sales saw a significant boost due to the huge success of the campaign.Coke Studio: This music television series sponsored by Coca-Cola brought together different artists to collaborate and create unique music. This engaged customers not only with the brand but also with the music, creating a strong emotional connection.Coke Rewards Program: Coca-Cola’s rewards program encouraged customers to collect points from product purchases and redeem them for prizes. This program not only increased sales but also fostered customer loyalty.SlackSlack has become a vital tool for many professionals. Slack understands the significance of its software in its users’ lives and the role it plays in fostering an “always-on” culture. To address this, Slack has the following engagement techniques:Personalized onboarding: When a user signs up for Slack, they receive a personalized onboarding experience. Slack guides users through the various features and functionalities, ensuring they understand how to use the platform effectively.Slackbot: This is an automated assistant that helps users navigate the platform. It answers questions, provides tips, and prompts users to complete tasks, engaging them and enhancing their user experience.User community: Slack features a user community where individuals can exchange their experiences, pose questions, and offer feedback. This engages users, making them feel a part of the community, and it improves the platform based on users’ needs.Regular updates: Slack regularly updates its platform with new features and improvements, keeping users engaged and interested. Updates are communicated via email, in-app notifications, and through their blog.Forge stronger bonds with smart customer engagement strategiesTaking proactive approaches in enhancing the interactions you have with customers can significantly impact your business’s overall success.It is, however, pointless to have customer engagement strategies with no tools to help you implement them.Check out LIKE.TG, which presents robust tools that will help you execute and evaluate these strategies effectively.Get in touch with our support team to schedule a 30-minute live demo to see how LIKE.TG’s features can be customized to accommodate your business’s needs. You can also begin a 15-day free trial today.Related articlesCheck out the following related articles:Customer retention strategiesCustomer follow-up strategiesCustomer support operations
Introducing the LIKE.TG Feedback Portal for Requesting Features and Reporting Bugs
Introducing the LIKE.TG Feedback Portal for Requesting Features and Reporting Bugs
As an innovative business, we strive to understand how to better serve our customers and make their experience with us as rewarding and successful as possible. That’s why we are excited to announce the launch of a new feedback portal in LIKE.TG, our extremely user-friendly customer support platform.With this intuitive tool, it is now easier than ever for you to express your thoughts on how LIKE.TG can further elevate your service experience. In addition, you can submit feature requests or report bugs in the feedback portal.You can also view feedback submitted by other users and vote on the issues you think are most important. With the feedback portal, we hope to better understand common interests and concerns, allowing us to make meaningful improvements to BoldDesk. We are eagerly looking forward to your feedback and working together to make LIKE.TG the best product it can be! Using the feedback portalLIKE.TG’s feedback portal is straightforward and user-friendly. It provides a central location where you can:Share feedback on all LIKE.TG features.File bug reports for any problems you encounter.Vote on feedback from other users to move it higher up our priority list if you it’s something you think will be widely beneficial.Comment on other users’ feedback if you have any concerns or questions about it.Submitting feedbackTo start using the feedback portal, just log in with your LIKE.TG account or register a new one. After logging in, you’ll see the following page:Here, you can see feedback from other users as well as your own. You can submit new feedback at any time by clicking Create feedback at the top of the page. You’ll be presented with a Post Your Feedback dialog where you can select whether the feedback is a feature request or bug report and then provide a description and any necessary attachments. You’ll also see the option to set your feedback as public or private.Public feedbackPublic feedback can be seen by everyone, and other users can vote on whether the feature request or bug report is important.Private feedbackFeedback can be submitted privately if you are wary about sharing certain details due to privacy concerns. Only you and the LIKE.TG team can see private feedback, ensuring your information remains secure.Subscribe to specific feedback email alertsYou can receive notifications regarding updates in specific feedback submissions by using the Watch option. You will be emailed alerts when the feedback you’re watching is updated.How to monitor your feedbackYou can track the status of your feedback in the My Feedback page. Once a LIKE.TG team member starts working on your feedback, we will update its status and you will receive an email with all the details about the update.Bottom lineWe have created a simple, user-friendly portal where you can share your thoughts and suggestions for LIKE.TG with us. Your feedback is incredibly valuable as it helps us improve our services and makes LIKE.TG a better platform for everyone. We welcome all opinions and ideas, and we carefully review each one of them. We can’t wait to hear from you! So, go ahead and share your thoughts on our feedback portal today!
Customer Success: Why Your Business Needs It
Customer Success: Why Your Business Needs It
It is widely known that a successful business requires a high-quality product and an effective sales and marketing team.However, in order to conserve this growth, it is crucial to stay ahead in the fast-paced market.To maximize the lifetime value of their customers, businesses recognize that they must first ensure that those customers feel successful when utilizing their products.The focus of customer success is not solely on satisfying customers. Rather, the success of a business is directly linked to the success of the customers, as they are essential.In this blog, we provide a comprehensive guide to understanding customer success and its importance. What is customer success?Customer success refers to the actions made by a company to ensure its clients achieve the greatest success, both in utilizing its product and in their own business activities.It involves foreseeing potential issues or inquiries from clients and proactively offering solutions and responses.A company’s customer management approach consists of two components: customer support and customer service.Client success emphasizes proactively collaborating with clients during their entire journey as a customer.Which involves assisting them in deriving more value from their purchase and encouraging them to provide feedback.Customer success is the idea of making sure your clients are highly satisfied with your offerings, leading them to continue buying your products or services in the long term.Why is customer success important?37% of firms lack a well-defined customer service strategy. Customer success brings together the objectives of both customers and businesses to establish a long-lasting, mutually advantageous relationship.The following reasons are why customer success is essential for your business.1. Reducing expenses by prioritizing retention over acquisitionCustomer success is crucial to your business for several reasons-one of which is its impact on reducing expenses by prioritizing retention over acquisition.According to Invesp, 70% of respondents agreed its cheaper to retain customers than acquire new ones.Retaining customers is significantly more cost-effective than acquiring new ones, and customer success ensures that your customers are happy, satisfied, and continue to do business with you.Acquiring new customers is often more expensive due to:Marketing costsSales effortsOnboarding processesBy focusing on customer success, you invest in keeping your existing customers happy and engaged, which is typically more cost-effective.2. Increasing lifetime expenditure and reducing customer churnCustomer churn often occurs due to unmet customer needs and insufficient support, which can result in a significant loss for a business.A higher churn rate indicates a greater percentage of people cancelling their subscriptions to a business’s products or services, resulting in a decrease in the business’s revenue.Customer success emphasizes identifying churn warning signs while also proactively utilizing data to improve a customer’s experience.When experience becomes the primary focus, people are prepared to spend extra if they believe that the brand genuinely cares about their experience with the product.This reduces churn and prevents your customers from leaving your brand for a competitor’s.3. Facilitating a development cycle driven by feedbackAn essential aspect of the connection established between a customer and a customer success manager involves a transparent feedback cycle.As this relationship is personalized, customer success managers frequently have access to vital feedback that, if utilized properly, can lead to significant improvements in the product.Customers are undeniably at the heart of any business, and it’s essential to integrate them into all aspects of the organization.Integrating customer success solutions can bring customer voices to the forefront, aligning your organization’s product roadmap and efforts with the customer’s needs at every stage.By utilizing customer insights, you can fine-tune products and services to achieve desired results, ensuring exceptional customer experiences.4. Boosting business expansion through favorable customer success storiesIn today’s competitive market, simply having the best products and services is not enough to set you apart.Discovering innovative methods to boost ecommerce sales is becoming more challenging.By satisfying customers, small enterprises can leverage word-of-mouth marketing by empowering clients to serve as individual representatives.A highly efficient method for persuading customers about the worth of your company’s products and services is by utilizing customer success narratives.Following a favorable encounter with a business, 47% of clients would suggest it to a friend.Your business’s prior instances of delivering satisfactory customer service can serve as an appealing factor for future customers.5. Increasing revenue with repurchases and upsellingThe potential for upselling and repeat purchases is one of the clear benefits of customer success.Additionally, customer success management gives you access to consumers who may benefit from a software update or extension but are not currently doing so.You may uncover chances to upsell, cross-sell, and provide clients with proactive assistance when you are able to estimate customer health, that is, the possibility that a customer would upgrade to that new SaaS option or renew after the initial trial.6. Increasing customer satisfaction ratesClient success strategies may assist firms in successfully maintaining client relationships across the whole lifecycle of a product.To reduce customer attrition rates and thereby boost corporate sales and revenue volume, firms can adopt customer success techniques.Clients that are satisfied with your products or services are more likely to do business with you again.Customer success teams focus on ensuring that customers achieve their desired outcomes using your product or service.This leads to higher customer satisfaction, as clients feel that your company is genuinely interested in helping them succeed.7. Reducing support costsReduced support costs refer to a decrease in expenses associated with providing customer service, technical assistance, and other support services to clients or users of a product or service.By proactively addressing client needs and assisting them in achieving their goals, customer success teams can reduce the number of support tickets and requests, leading to lower support costs.Ultimately reducing support costs can lead to:Increased profitabilityCustomer satisfactionMore efficient business operationCustomer success vs. customer serviceCustomer success and customer service are related concepts, but they have distinct focuses and roles within a business. Following is a breakdown of customer success versus customer service.FocusCustomer success primarily focuses on the long-term success and satisfaction of clients throughout their entire journey with the company, while customer service focuses on addressing and resolving customer issues, inquiries, and problems at one time.Interaction typeWhile customer success is proactive in nature, aiming to understand customers’ goals and actively guide them toward achieving those goals, customer service is reactive in nature, responding to customer-initiated interactions or addressing problems as they arise.ToolsCustomer success relies on tools such as customer relationship management (CRM) systems, customer success platforms, and feedback mechanisms to manage the customer journey.Customer service relies on tools such as help desks, ticketing systems, and communication channels for issue resolution.GoalCustomer success aims to maximize the value customers receive from what they purchased, leading to long-term customer retention.Customer service aims to provide resolutions to customer problems, ensuring satisfaction in specific transactions.ResponsibilityCustomer success involves cross-functional collaboration, with teams working to understand and meet customer needs holistically.In customer service, responsibility primarily falls within the domain of the service team, addressing customer needs on a case-by-case basis.Customer success vs. account managementCustomer success and account management are related but distinct functions within a business, each with a specific focus and set of responsibilities.Following are the key differences of customer success versus account management.FocusCustomer success primarily focuses on ensuring that customers achieve their desired results and derive maximum value from the product or service.Account management focuses on the success of the broader business relationship, including revenue growth and overall account health.Interaction typeBoth are proactive. Customer success proactively engages with customers to understand their goals and challenges.Account management proactively engages with customers to understand their business needs, identify upselling or cross-selling opportunities, and address any account-related issues.TimeframeWhile customer success involves ongoing engagement throughout the customer lifecycle, from onboarding to continued product usage, account management involves ongoing relationship management, ensuring that the customer’s overall experience with the company is positive.GoalAlthough customer success aims to foster long-term customer satisfaction and loyalty by guiding customers toward success, account management aims to grow the account, increase revenue, and ensure customer satisfaction by understanding and meeting the broader business needs.MeasurementCustomer success is measured through metrics like the net promoter score, customer churn rate, and customer lifetime value.Account management is measured through upsell and cross-sell revenue, account growth, and customer satisfaction scores related to the overall account relationship.Customer success vs. customer experienceCustomer success and customer experience are two concepts that are often intertwined but have distinct differences in their focus and approach within a business context.FocusCustomer success focuses on guiding and supporting customers so that they can realize the full value of a product or service.This involves understanding customer goals, providing tailored advice, and helping them use the product more effectively.Customer experience, on the other hand, focuses on the quality and the subjective response of the customer to interactions with your brand.The aim is to ensure that at each touchpoint, the customer has a positive and seamless experience, which in turn can lead to higher satisfaction.ScopeCustomer success aims to foster long-term customer relationships and reduce churn by ensuring that customers are successful with their purchase.Customer experience encompasses all customer-facing aspects of a company, including website interactions, ease of use, customer service, branding, communication, and emotional connection.ResponsibilityCustomer success involves collaborating with various internal teams to ensure customers receive the support and resources needed for success.Customer experience involves collaboration to ensure a cohesive and positive experience at every touchpoint, including with marketing, sales, IT, product development, and customer support.MeasurementCustomer success is often measured through customer retention rates, churn rates, and customer lifetime value.Customer experience is often measured through metrics such as net promoter score (NPS), customer satisfaction score (CSAT), and customer effort score (CES).Key responsibilities of the customer success teamOnboardingOnboarding is the phase in the customer journey in which the foundation for a long-term relationship is established.A customer success team plays a fundamental role in ensuring that new users are effectively integrated and comfortable with the product or service.It’s important to ensure that as soon as a customer begins their subscription or receives their product, your team is there to steer them through best practices and advise them on how to use the product features that will be most advantageous for them.Providing support with renewalsThe customer success team has a responsibility to build and maintain relationships with customers, ensuring that the product or service aligns with their goals.In certain organizations, the customer success department may take on full responsibility for renewals, overseeing the entire process from contract negotiations to finalization.However, it is often more appropriate for customer success to provide support in the renewal process rather than to handle it in its entirety.This is because customer success managers excel at ensuring clients achieve their desired outcomes with the product, rather than focusing on sales expansion or increasing monthly recurring revenue.Preventing customer churnThe customer success team is tasked with identifying reasons for customer turnover and developing strategies to improve retention rates.A study by Gartner revealed that customers had an 82% likelihood of remaining with a company after experiencing a service interaction that enhanced the value they received.If customers have a committed ally to assist them in fully leveraging the benefits of their purchase and achieving their long-term objectives, they’re less inclined to switch to competitors.Discovering new opportunities for cross-selling and upsellingCustomer success teams prioritize building rapport with clients, placing them in a prime spot to introduce additional purchases or upgrades.While their core responsibility is to help customers achieve their desired outcomes, cross-selling and upselling can also fall under their purview as part of a broader strategy to deepen customer relationships and expand business opportunities.Your team should only recommend additional products when they are confident that these offerings will address the customer’s problems or support their expansion.Customer success strategyThere are many different customer success strategies that businesses can implement. Some of the most effective strategies include:1. Setting clear goals and objectivesWhat do you want to accomplish with your customer success strategy? Do you want to enhance customer retention, better customer satisfaction, or generate more revenue? After identifying your desired achievements, you can develop a plan to attain your objectives.2. Getting feedback from your customersThe best way to improve your customer success strategy is to get feedback from your customers. Inquire about their preferences and dislikes regarding your products and services. The input received will aid in pinpointing aspects that can be enhanced.3. Offering ongoing supportCustomer support doesn’t end when the sale is made. Continue to offer your customers support throughout their relationship with your company. This could include providing training materials, offering webinars or tutorials, or simply being available to answer questions.4. Personalized serviceThe first step to establishing a successful customer success strategy is to understand your customers:What are their needs and wants?What are customer pain points?Take time to understand your customers and their individual needs.Once you understand your customers, you can develop a strategy that addresses their needs and helps them achieve their goals.This will allow you to provide more personalized customized service and assistance.ConclusionIt is essential to recognize that the success of customers is not the exclusive responsibility of a single person or team; instead, it is the collective responsibility of the entire organization.Prioritizing customer success is an effective way to reduce expenses in your business.By ensuring that your customers achieve their desired outcomes, you can increase lifetime expenditure, reduce churn, and enjoy numerous other benefits that will contribute to the long-term success of your business.Arrange a live demo to learn how LIKE.TG can assist your company in enhancing its customer success. Begin a free trial to investigate its numerous features.If you have any inquiries concerning the product and its functionalities, don’t hesitate to reach out to the LIKE.TG support team.Related blogsCustomer retention strategiesCustomer follow-up strategiesHow to apologize the customersBest practices to handle customer complaints
Customer Self-Service: What It Is and How to Succeed It Right
Customer Self-Service: What It Is and How to Succeed It Right
Customer self-service alters how companies engage with their clients. Even though self-service is not a new concept, customer trends can call for more self-service options in new areas.According to Harvard findings, 81% of clients prefer to take care of issues themselves before reaching out to live representatives.This blog post will examine seven benefits of customer self-service in customer support and ways to improve self-service in your business. What is customer self-service?Customer self-service enables customers to find solutions to their problems, access information, and perform various tasks without directly interacting with a company representative.Customer self-service is available through a variety of channels, including knowledge bases, FAQs, chatbots, how-to videos, and online portals.Benefits of customer self-service in your organizationHere are the top seven significance of a customer self-service solution in your business.1. Increases efficiency and productivity of the support teamSelf-service customer service is available around the clock, allowing customers to find solutions to their issues anytime without needing any intervention from the support team.As a result, the brand’s total effectiveness can be improved.Additionally, the support team can be more productive and efficient with fewer support tickets and queries to manage.They can spend more time on initiative-taking tasks, such as improving the knowledge base to continuously boost their support level.2. Provides 24/7 supportIf you want to succeed in the market, you must live up to the grand expectations of the modern consumer.Customers want businesses to help whenever they need it, around the clock.The availability of support services is increased because of customer self-service.In this way, even if a consumer has a question at four in the morning, they may easily oversee it themselves.Businesses can only offer human support to employees during specific hours and certain days of the week.However, self-service is available around the clock and on holidays. Consumers no longer must wait for answers as a result.3. Serves more customers at onceSupport representatives can serve a finite number of clients. Customers have a speedier option that often satisfies everyone when using self-service options such as a knowledge base.For example, businesses like restaurants may find that installing self-service booths results in more customers.Self-service offers significant benefits to both the customer and the business. Some significance include:Customers can consult the latest information on websites and knowledge bases to obtain the same answer they would receive from support staff.Provide businesses with the opportunity to gather valuable information from clients for future marketing strategies.4. It is cost-effectiveEncouraging customer self-service is much less expensive than hiring a support team to manage client inquiries.A significant percentage of a company’s money utilized in other areas can be saved.With self-service, businesses need to spend less time and money on employee training since performing specific tasks is shifted to the customer.This can lead to significant savings in training expenses.5. Enhances the customer experienceCompanies are aware that offering top-notch customer service is essential to their success.Contacting the support team may cause consumers inconvenience in addition to a delay in assistance.The research may find that customers prefer to oversee their difficulties instead of asking for help.Using this information, customer self-service can become a trustworthy substitute for the support team in the company.Customers will be more satisfied and have a better experience if they can solve their problems without assistance from support personnel.6. Reduces the burden on support staffSupport staff strain must be reduced for businesses to maintain high productivity and customer happiness.Implementing self-service alternatives in customer assistance is one method to do this. Customer assistance is crucially dependent on self-service for a few reasons:Reduced need for additional staff: With self-service options managing a huge portion of customer inquiries, organizations may not need additional support staff to manage the workload.Scalability: As an enterprise grows, so does the demand for customer support. Self-service options allow organizations to scale their support efforts without needing a proportional increase in support staff.7. Provides insight into customers’ needsCustomer self-service provides insights into customers’ needs by enabling businesses to collect and analyze customer behavior, preferences, and feedback data.This information can then improve products, services, and customer experiences.Companies use a self-service solution to collect customer feedback and receive suggestions or related information.These insights may be leveraged to develop consumer-focused offerings, enhance the self-service experience, and guarantee outstanding customer service to clients.Tips for improving your customer self-service strategyA well-designed self-service strategy empowers customers to find answers and solve problems independently, improving their experience and reducing strain on support teams.Improve content discoverabilityTo provide the best customer self-service experience, you need a search engine optimization (SEO) strategy. This may include incorporating relevant keywords, meta descriptions, and tags to ensure content ranks high on search engine results pages (SERPs).You can also organize content into intuitive categories and provide a user-friendly navigation system, including a dynamic internal search engine with autocomplete, filtering, and suggestion features.Furthermore, incorporating frequently asked questions (FAQs), clear headings, and a logical hierarchy helps customers find information more easily.Conduct regular updatesOut-of-date and irrelevant content frustrates users and undermines customer trust. Regularly update and maintain your self-service resources, like FAQs and knowledge bases. Ensure information is accurate and addresses the issues customers are most likely to face.Integrate emerging technologiesIntegrate new technologies like chatbots or virtual assistants to answer basic questions and offer 24/7 support. Consider optimizing your websites for mobile devices and offering self-service options within your mobile app for on-the-go convenience.Include self-service options across multiple channelsDon’t limit self-service to your website. Integrate self-help resources and links in your mobile app and social media platforms to allow customers to access information, perform transactions, and solve issues using the most convenient channel for them.Provide quick escalation optionsMake it easy for customers to escalate to a human agent if their issue is complex or requires further assistance. Offer a clear and prominent “Contact Us” button, chat option, or phone details within the self-service platform to ensure customers get the personalized help they need.Enhance the readability of the self-help resourcesAlways use clear, concise language and break down complex topics into easy-to-understand steps whenever you add content into your knowledge base. Incorporate visuals like screenshots or infographics to further improve comprehension.Ensure your self-service resources are also accessible to everyone. This includes using proper coding for screen readers, offering alternative text descriptions for images, and providing content in multiple languages.Leverage customer feedbackCustomer feedback can help you refine your customer self-service strategy. By utilizing surveys, comment sections, and direct feedback channels, companies can identify common customer pain points, confusing interfaces, or frequently asked questions.These insights can then be used to refine knowledge bases, streamline navigation, improve interactive elements like chatbots, and create more intuitive self-service workflows.Additionally, analyzing feedback trends can help businesses anticipate customer needs, leading to the proactive development of tutorials, FAQs, and instructional content that empower users to independently solve problems better.Companies looking to begin offering self-service to their clients have many choices. Here are five top techniques to consider.Customer self-service examplesCustomer self-service is an essential component of modern businesses, empowering customers to find answers and resolve issues independently.Here are the major examples of effective customer self-service options:Knowledge baseOne of the most common and effective customer self-service options is a knowledge base.A knowledge base is a central storage space for information about a particular subject.It is commonly used to complement customer self-service as it allows users to find answers to their questions without contacting customer support directly.According to research by Higher Logic, 92% of people indicated that they would opt for a self-service option through a knowledge base if one were available.By providing a comprehensive knowledge base, companies can significantly reduce the volume of customer support tickets and empower customers to solve their own problems quickly and efficiently.FAQ pageMany business websites have a frequently asked questions (FAQ) section where they provide answers to common questions that customers have.An FAQ is often organized by topics and provides concise, straightforward answers, making it easy for customers to navigate and locate relevant information.Question topics can range from product usage to payment methods, to product information, to troubleshooting steps.Artificial IntelligenceAI can significantly enhance customer self-service by making it more informative, efficient, and user-friendly. An AI-powered knowledge base, for example, can examine a customer request and provide relevant articles, tutorials, or FAQs.AI chatbots further enhance customer self-service by analyzing customer data for intent and sentiment to comprehend customer requests better and provide accurate and personalized responses.With 24/7 availability and the ability to deliver accurate information, AI-powered chatbots are a valuable asset to self-service systems. AI complements customer support teams by handling routine inquiries so that agents can focus on complex issues that require human intervention.Community forumsCommunity forums are online platforms where individuals with shared interests or concerns can gather to discuss topics, ask questions, share information, provide support, and connect with each other.In a business setting, forums are often moderated by the company but rely on peer-to-peer support among customers.They are organized around aspects of a business’s offering, such as product features and technical support.Mobile appsMobile apps have become a popular and convenient platform for providing self-service options to users.They offer self-service features that allow users to access information and troubleshoot issues without contacting support, like FAQs and knowledge bases.And when a user is unable to solve a problem on their own, they can use the app to file a support ticket or initiate live chat support.Video tutorialsVisual learners benefit from video tutorials that show them how to use a product or service.Companies can create instructional videos on how to set up or use their products, which can be more engaging than text-based guides.By taking advantage of these resources, users can enhance their skills, save time, and reduce the need for direct support.Wrapping it upCustomer self-service offers a fantastic way for customers to identify solutions and address their issues independently, without the assistance of support staff.Online community forums, knowledge bases, and FAQs are all examples of customer self-service.Customer self-service can significantly enhance the productivity of an organization by empowering users and reducing support workload.Schedule a live demo to experience how LIKE.TG can encourage customer self-service. LIKE.TG provides an incredible knowledge base software to empower your customers and agents.To experience the value you can deliver to your support team and customers, sign up for a LIKE.TG free trial. If you have any queries, contact theLIKE.TG support team.Related articlesReasons why a knowledge base is important in an organization.Best practices to improve your knowledge base.Knowledge base article templates for great content creation.
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					10 Benefits That Explain the Importance of CRM in Banking
10 Benefits That Explain the Importance of CRM in Banking
The banking industry is undergoing a digital transformation, and customer relationship management (CRM) systems are at the forefront of this change. By providing a centralised platform for customer data, interactions, and analytics, CRMs empower banks to deliver personalised and efficient services, fostering customer loyalty and driving business growth. We’ll look closer at the significance of CRM in banking, exploring its numerous benefits, addressing challenges in adoption, and highlighting future trends and innovations. Additionally, we present a compelling case study showcasing a successful CRM implementation in the banking sector. 10 Questions to Ask When Choosing a CRM in Banking When selecting a top CRM platform for your banking institution, it is necessary to carefully evaluate potential solutions to ensure they align with your specific requirements and objectives. Here are 10 key questions to ask during the selection process: 1. Does the CRM integrate with your existing, financial and banking organisation and systems? A seamless integration between your CRM and existing banking systems is essential to avoid data silos and ensure a holistic view of customer interactions. Look for a CRM that can easily integrate with your core banking system, payment platforms, and other relevant applications. 2. Can the CRM provide a 360-degree view of your customers? A CRM should offer a unified platform that consolidates customer data from various touchpoints, including online banking, mobile banking, branches, and contact centres. This enables bank representatives to access a complete customer profile, including account information, transaction history, and past interactions, resulting in more personalised and efficient customer service. 3. Does the CRM offer robust reporting and analytics capabilities? Leverage the power of data by selecting a CRM that provides robust reporting and analytics capabilities. This will allow you to analyse customer behaviour, identify trends, and gain actionable insights into customer needs and preferences. Look for a CRM that offers customisable reports, dashboards, and data visualisation tools to empower your bank with data-driven decision-making. 4. Is the CRM user-friendly and easy to implement? A user-friendly interface is essential for ensuring that your bank’s employees can effectively utilise the CRM. Consider the technical expertise of your team and opt for a CRM with an intuitive design, clear navigation, and minimal training requirements. Additionally, evaluate the implementation process to ensure it can be completed within your desired timeframe and budget. What is a CRM in the Banking Industry? Customer relationship management (CRM) is a crucial technology for banks to optimise customer service, improve operational efficiency, and drive business growth. A CRM system acts as a centralised platform that empowers banks to manage customer interactions, track customer information, and analyse customer data. By leveraging CRM capabilities, banks can also gain deeper insights and a larger understanding of their customers’ needs, preferences, and behaviours, enabling them to deliver personalised and exceptional banking experiences. CRM in banking fosters stronger customer relationships by facilitating personalised interactions. With a CRM system, banks can capture and store customer data, including personal information, transaction history, and communication preferences. This data enables bank representatives to have informed conversations with customers, addressing their specific needs and providing tailored financial solutions. Personalised interactions enhance customer satisfaction, loyalty, and overall banking experience. CRM enhances operational efficiency and productivity within banks. By automating routine tasks such as data entry, customer service ticketing, and report generation, banking CRM software streamlines workflows and reduces manual labour. This automation allows bank employees to focus on higher-value activities, such as customer engagement and financial advisory services. Furthermore, CRM provides real-time access to customer information, enabling employees to quickly retrieve and update customer data, thereby enhancing operational efficiency. Additionally, CRM empowers banks to analyse customer data and derive valuable insights. With robust reporting and analytics capabilities, banks can identify customer segments, analyse customer behaviour, and measure campaign effectiveness. This data-driven approach enables banks to make informed decisions, optimise marketing strategies, and develop targeted products and services that cater to specific customer needs. CRM also plays a vital role in risk management and compliance within the banking industry. By integrating customer data with regulatory requirements, banks can effectively monitor transactions, detect suspicious activities, and mitigate fraud risks. This ensures compliance with industry regulations and safeguards customer information. In summary, CRM is a transformative technology that revolutionises banking operations. By fostering personalised customer experiences and interactions, enhancing operational efficiency, enabling data-driven decision-making, and ensuring risk management, CRM empowers banks to deliver superior customer service, drive business growth, and maintain a competitive edge. The 10 Business Benefits of Using a Banking CRM 1. Streamlined Customer Interactions: CRMs enable banks to centralise customer data, providing a holistic view of each customer’s interactions with the bank. This allows for streamlined and personalised customer service, improving customer satisfaction and reducing the time and effort required to resolve customer queries. 2. Enhanced Data Management and Analytics: CRMs provide powerful data management capabilities, enabling banks to collect, store, and analyse customer data from various sources. This data can be leveraged to gain valuable insights into customer behaviour, preferences, and buying patterns. Banks can then use these insights to optimise their products, services, and marketing strategies. 3. Increased Sales and Cross-Selling Opportunities: CRMs help banks identify cross-selling and upselling opportunities by analysing customer data and identifying customer needs and preferences. By leveraging this information, banks can proactively recommend relevant products and services, increasing sales and revenue. 4. Improved Customer Retention and Loyalty: CRMs help banks build stronger customer relationships by enabling personalised interactions and providing excellent customer service. By understanding customer needs and preferences, banks can proactively address issues and provide tailored solutions, fostering customer loyalty and reducing churn. 5. Enhanced Regulatory Compliance and Risk Management: CRMs assist banks in complying with industry regulations and managing risks effectively. By centralising customer data and tracking customer interactions, banks can easily generate reports and demonstrate compliance with regulatory requirements. CRMs and other banking software programs also help in identifying and managing potential risks associated with customer transactions. 6. Improved Operational Efficiency: CRMs streamline various banking processes, including customer onboarding, loan processing, and account management. By automating repetitive tasks and providing real-time access to customer information, CRMs help banks improve operational efficiency and reduce costs. 7. Increased Employee Productivity: CRMs provide banking employees with easy access to customer data and real-time updates, enabling them to handle customer inquiries more efficiently. This reduces the time spent on administrative tasks and allows employees to focus on providing exceptional customer service. 8. Improved Decision-Making: CRMs provide banks with data-driven insights into customer behaviour and market trends. This information supports informed decision-making, enabling banks to develop and implement effective strategies for customer acquisition, retention, and growth. 9. Enhanced Customer Experience: CRMs help banks deliver a superior customer experience by providing personalised interactions, proactive problem resolution, and quick response to customer inquiries. This results in increased customer satisfaction and positive brand perception.10. Increased Profitability: By leveraging the benefits of CRM systems, banks can optimise their operations, increase sales, and reduce costs, ultimately leading to increased profitability and long-term success for financial service customers. Case studies highlighting successful CRM implementations in banking Several financial institutions have successfully implemented CRM systems to enhance their operations and customer service. Here are a few notable case studies: DBS Bank: DBS Bank, a leading financial institution in Southeast Asia, implemented a CRM system to improve customer service and cross-selling opportunities. The system provided a 360-degree view of customers, enabling the bank to tailor products and services to individual needs. As a result, DBS Bank increased customer retention by 15% and cross-selling opportunities by 20%. HDFC Bank: India’s largest private sector bank, HDFC Bank, implemented a CRM system to improve customer service and operational efficiency. The system integrated various customer touch points, such as branches, ATMs, and online banking, providing a seamless experience for customers. HDFC Bank achieved a 20% reduction in operating costs and a 15% increase in customer satisfaction. JPMorgan Chase: JPMorgan Chase, one of the largest banks in the United States, implemented a CRM system to improve customer interactions and data management. The system provided a centralised platform to track customer interactions and data, allowing the bank to gain insights into customer behaviour and preferences. As a result, JPMorgan Chase increased customer interactions by 15% and improved data accuracy by 20%. Bank of America: Bank of America, the second-largest bank in the United States, implemented a CRM system to improve sales and cross-selling opportunities. The system provided sales teams with real-time customer data, across sales and marketing efforts enabling them to tailor their pitches and identify potential cross-selling opportunities. Bank of America achieved a 10% increase in sales and a 15% increase in cross-selling opportunities.These case studies demonstrate the tangible benefits of CRM in the banking industry. By implementing CRM systems, banks can improve customer retention, customer service, cross-selling opportunities, operating costs, and marketing campaigns. Overcoming challenges to CRM adoption in banking While CRM systems offer numerous benefits to banks, their adoption can be hindered by certain challenges. One of the primary obstacles is resistance from employees who may be reluctant to embrace new technology or fear job displacement. Overcoming this resistance requires effective change management strategies, such as involving employees in the selection and implementation process, providing all-encompassing training, and addressing their concerns. Another challenge is the lack of proper training and support for employees using the CRM system. Insufficient training can lead to low user adoption and suboptimal utilisation of the system’s features. To address this, banks should invest in robust training programs that equip employees with the knowledge and skills necessary to effectively use the CRM system. Training should cover not only the technical aspects of the system but also its benefits and how it aligns with the bank’s overall goals. Integration challenges can also hinder the successful adoption of CRM software in banking. Banks often have complex IT systems and integrating a new CRM system can be a complex and time-consuming process. To overcome these challenges, banks should carefully plan the integration process, ensuring compatibility between the CRM system and existing systems. This may involve working with the CRM vendor to ensure a smooth integration process and providing adequate technical support to address any issues that arise. Data security is a critical concern for banks, and the adoption of a CRM system must address potential security risks. Banks must ensure that the CRM system meets industry standards and regulations for data protection. This includes implementing robust security measures, such as encryption, access controls, and regular security audits, to safeguard sensitive customer information. Finally, the cost of implementing and maintaining a CRM system can be a challenge for banks. CRM systems require significant upfront investment in software, hardware, and training. Banks should carefully evaluate the costs and benefits of CRM adoption, ensuring that the potential returns justify the investment. Additionally, banks should consider the ongoing costs associated with maintaining and updating the CRM system, as well as the cost of providing ongoing training and support to users. Future trends and innovations in banking CRM Navigating Evolving Banking Trends and Innovations in CRM The banking industry stands at the precipice of transformative changes, driven by a surge of innovative technologies and evolving customer expectations. Open banking, artificial intelligence (AI), blockchain technology, the Internet of Things (IoT), and voice-activated interfaces are shaping the future of banking CRM. Open banking is revolutionising the financial sphere by enabling banks to securely share customer data with third-party providers, with the customer’s explicit consent. This fosters a broader financial ecosystem, offering customers access to a varied range of products and services, while fostering healthy competition and innovation within the banking sector. AI has become an indispensable tool for banking institutions, empowering them to deliver exceptional customer experiences. AI-driven chatbots and virtual assistants provide round-the-clock support, assisting customers with queries, processing transactions, and ensuring swift problem resolution. Additionally, AI plays a pivotal role in fraud detection and risk management, safeguarding customers’ financial well-being. Blockchain technology, with its decentralised and immutable nature, offers a secure platform for financial transactions. By maintaining an incorruptible ledger of records, blockchain ensures the integrity and transparency of financial data, building trust among customers and enhancing the overall banking experience. The Internet of Things (IoT) is transforming banking by connecting physical devices to the internet, enabling real-time data collection and exchange. IoT devices monitor customer behaviour, track equipment status, and manage inventory, empowering banks to optimise operations, reduce costs, and deliver personalised services. Voice-activated interfaces and chatbots are revolutionising customer interactions, providing convenient and intuitive access to banking services. Customers can utilise voice commands or text-based chat to manage accounts, make payments, and seek assistance, enhancing their overall banking experience. These transformative trends necessitate banks’ ability to adapt and innovate continuously. By embracing these technologies and aligning them with customer needs, banks can unlock new opportunities for growth, strengthen customer relationships, and remain at the forefront of the industry. How LIKE.TG Can Help LIKE.TG is a leading provider of CRM solutions that can help banks achieve the benefits of CRM. With LIKE.TG, banks can gain a complete view of their customers, track interactions, deliver personalised experiences, and more. LIKE.TG offers a comprehensive suite of CRM tools that can be customised to meet the specific needs of banks. These tools include customer relationship management (CRM), sales and marketing automation, customer service, and analytics. By leveraging LIKE.TG, banks can improve customer satisfaction, increase revenue, and reduce costs. For example, one bank that implemented LIKE.TG saw a 20% increase in customer satisfaction, a 15% increase in revenue, and a 10% decrease in costs. Here are some specific examples of how LIKE.TG can help banks: Gain a complete view of customers: LIKE.TG provides a single, unified platform that allows banks to track all customer interactions, from initial contact to ongoing support. This information can be used to create a complete picture of each customer, which can help banks deliver more personalised and relevant experiences. Track interactions: LIKE.TG allows banks to track all interactions with customers, including phone calls, emails, chat conversations, and social media posts. This information can be used to identify trends and patterns, which can help banks improve their customer service and sales efforts. Deliver personalised experiences: LIKE.TG allows banks to create personalised experiences for each customer. This can be done by using customer data to tailor marketing campaigns, product recommendations, and customer service interactions. Increase revenue: LIKE.TG can help banks increase revenue by providing tools to track sales opportunities, manage leads, and forecast revenue. This information can be used to make informed decisions about which products and services to offer, and how to best target customers. Reduce costs: LIKE.TG can help banks reduce costs by automating tasks, streamlining processes, and improving efficiency. This can free up resources that can be used to focus on other areas of the business. Overall, LIKE.TG is a powerful CRM solution that can help banks improve customer satisfaction, increase revenue, and reduce costs. By leveraging LIKE.TG, banks can gain a competitive advantage in the rapidly changing financial services industry.

					10 Ecommerce Trends That Will Influence Online Shopping in 2024
10 Ecommerce Trends That Will Influence Online Shopping in 2024
Some ecommerce trends and technologies pass in hype cycles, but others are so powerful they change the entire course of the market. After all the innovations and emerging technologies that cropped up in 2023, business leaders are assessing how to move forward and which new trends to implement.Here are some of the biggest trends that will affect your business over the coming year. What you’ll learn: Artificial intelligence is boosting efficiency Businesses are prioritising data management and harmonisation Conversational commerce is getting more human Headless commerce is helping businesses keep up Brands are going big with resale Social commerce is evolving Vibrant video content is boosting sales Loyalty programs are getting more personalised User-generated content is influencing ecommerce sales Subscriptions are adding value across a range of industries Ecommerce trends FAQ 1. Artificial intelligence is boosting efficiency There’s no doubt about it: Artificial intelligence (AI) is changing the ecommerce game. Commerce teams have been using the technology for years to automate and personalise product recommendations, chatbot activity, and more. But now, generative and predictive AI trained on large language models (LLM) offer even more opportunities to increase efficiency and scale personalisation. AI is more than an ecommerce trend — it can make your teams more productive and your customers more satisfied. Do you have a large product catalog that needs to be updated frequently? AI can write and categorise individual descriptions, cutting down hours of work to mere minutes. Do you need to optimise product detail pages? AI can help with SEO by automatically generating meta titles and meta descriptions for every product. Need to build a landing page for a new promotion? Generative page designers let users of all skill levels create and design web pages in seconds with simple, conversational building tools. All this innovation will make it easier to keep up with other trends, meet customers’ high expectations, and stay flexible — no matter what comes next. 2. Businesses are prioritising data management and harmonisation Data is your most valuable business asset. It’s how you understand your customers, make informed decisions, and gauge success. So it’s critical to make sure your data is in order. The challenge? Businesses collect a lot of it, but they don’t always know how to manage it. That’s where data management and harmonisation come in. They bring together data from multiple sources — think your customer relationship management (CRM) and order management systems — to provide a holistic view of all your business activities. With harmonised data, you can uncover insights and act on them much faster to increase customer satisfaction and revenue. Harmonised data also makes it possible to implement AI (including generative AI), automation, and machine learning to help you market, serve, and sell more efficiently. That’s why data management and harmonisation are top priorities among business leaders: 68% predict an increase in data management investments. 32% say a lack of a complete view and understanding of their data is a hurdle. 45% plan to prioritise gaining a more holistic view of their customers. For businesses looking to take advantage of all the new AI capabilities in ecommerce, data management should be priority number one. 3. Conversational commerce is getting more human Remember when chatbot experiences felt robotic and awkward? Those days are over. Thanks to generative AI and LLMs, conversational commerce is getting a glow-up. Interacting with chatbots for service inquiries, product questions, and more via messaging apps and websites feels much more human and personalised. Chatbots can now elevate online shopping with conversational AI and first-party data, mirroring the best in-store interactions across all digital channels. Natural language, image-based, and data-driven interactions can simplify product searches, provide personalised responses, and streamline purchases for a smooth experience across all your digital channels. As technology advances, this trend will gain more traction. Intelligent AI chatbots offer customers better self-service experiences and make shopping more enjoyable. This is critical since 68% of customers say they wouldn’t use a company’s chatbot again if they had a bad experience. 4. Headless commerce is helping businesses keep up Headless commerce continues to gain steam. With this modular architecture, ecommerce teams can deliver new experiences faster because they don’t have to wait in the developer queue to change back-end systems. Instead, employees can update online interfaces using APIs, experience managers, and user-friendly tools. According to business leaders and commerce teams already using headless: 76% say it offers more flexibility and customisation. 72% say it increases agility and lets teams make storefront changes faster. 66% say it improves integration between systems. Customers reap the benefits of headless commerce, too. Shoppers get fresh experiences more frequently across all devices and touchpoints. Even better? Headless results in richer personalisation, better omni-channel experiences, and peak performance for ecommerce websites. 5. Brands are going big with resale Over the past few years, consumers have shifted their mindset about resale items. Secondhand purchases that were once viewed as stigma are now seen as status. In fact, more than half of consumers (52%) have purchased an item secondhand in the last year, and the resale market is expected to reach $70 billion by 2027. Simply put: Resale presents a huge opportunity for your business. As the circular economy grows in popularity, brands everywhere are opening their own resale stores and encouraging consumers to turn in used items, from old jeans to designer handbags to kitchen appliances. To claim your piece of the pie, be strategic as you enter the market. This means implementing robust inventory and order management systems with real-time visibility and reverse logistics capabilities. 6. Social commerce is evolving There are almost 5 billion monthly active users on platforms like Instagram, Facebook, Snapchat, and TikTok. More than two-thirds (67%) of global shoppers have made a purchase through social media this year. Social commerce instantly connects you with a vast global audience and opens up new opportunities to boost product discovery, reach new markets, and build meaningful connections with your customers. But it’s not enough to just be present on social channels. You need to be an active participant and create engaging, authentic experiences for shoppers. Thanks to new social commerce tools — like generative AI for content creation and integrations with social platforms — the shopping experience is getting better, faster, and more engaging. This trend is blurring the lines between shopping and entertainment, and customer expectations are rising as a result. 7. Vibrant video content is boosting sales Now that shoppers have become accustomed to the vibrant, attention-grabbing video content on social platforms, they expect the same from your brand’s ecommerce site. Video can offer customers a deeper understanding of your products, such as how they’re used, and what they look like from different angles. And video content isn’t just useful for ads or for increasing product discovery. Brands are having major success using video at every stage of the customer journey: in pre-purchase consultations, on product detail pages, and in post-purchase emails. A large majority (89%) of consumers say watching a video has convinced them to buy a product or service. 8. Loyalty programs are getting more personalised It’s important to attract new customers, but it’s also critical to retain your existing ones. That means you need to find ways to increase loyalty and build brand love. More and more, customers are seeking out brand loyalty programs — but they want meaningful rewards and experiences. So, what’s the key to a successful loyalty program? In a word: personalisation. Customers don’t want to exchange their data for a clunky, impersonal experience where they have to jump through hoops to redeem points. They want straightforward, exclusive offers. Curated experiences. Relevant rewards. Six out of 10 consumers want discounts in return for joining a loyalty program, and about one-third of consumers say they find exclusive or early access to products valuable. The brands that win customer loyalty will be those that use data-driven insights to create a program that keeps customers continually engaged and satisfied. 9. User-generated content is influencing ecommerce sales User-generated content (UGC) adds credibility, authenticity‌, and social proof to a brand’s marketing efforts — and can significantly boost sales and brand loyalty. In fact, one study found that shoppers who interact with UGC experience a 102.4% increase in conversions. Most shoppers expect to see feedback and reviews before making a purchase, and UGC provides value by showcasing the experiences and opinions of real customers. UGC also breaks away from generic item descriptions and professional product photography. It can show how to style a piece of clothing, for example, or how an item will fit across a range of body types. User-generated videos go a step further, highlighting the functions and features of more complex products, like consumer electronics or even automobiles. UGC is also a cost-effective way to generate content for social commerce without relying on agencies or large teams. By sourcing posts from hashtags, tagging, or concentrated campaigns, brands can share real-time, authentic, and organic social posts to a wider audience. UGC can be used on product pages and in ads, as well. And you can incorporate it into product development processes to gather valuable input from customers at scale. 10. Subscriptions are adding value across a range of industries From streaming platforms to food, clothing, and pet supplies, subscriptions have become a popular business model across industries. In 2023, subscriptions generated over $38 billion in revenue, doubling over the past four years. That’s because subscriptions are a win-win for shoppers and businesses: They offer freedom of choice for customers while creating a continuous revenue stream for sellers. Consider consumer goods brand KIND Snacks. KIND implemented a subscription service to supplement its B2B sales, giving customers a direct line to exclusive offers and flavours. This created a consistent revenue stream for KIND and helped it build a new level of brand loyalty with its customers. The subscription also lets KIND collect first-party data, so it can test new products and spot new trends. Ecommerce trends FAQ How do I know if an ecommerce trend is right for my business? If you’re trying to decide whether to adopt a new trend, the first step is to conduct a cost/benefit analysis. As you do, remember to prioritise customer experience and satisfaction. Look at customer data to evaluate the potential impact of the trend on your business. How costly will it be to implement the trend, and what will the payoff be one, two, and five years into the future? Analyse the numbers to assess whether the trend aligns with your customers’ preferences and behaviours. You can also take a cue from your competitors and their adoption of specific trends. While you shouldn’t mimic everything they do, being aware of their experiences can provide valuable insights and help gauge the viability of a trend for your business. Ultimately, customer-centric decision-making should guide your evaluation. Is ecommerce still on the rise? In a word: yes. In fact, ecommerce is a top priority for businesses across industries, from healthcare to manufacturing. Customers expect increasingly sophisticated digital shopping experiences, and digital channels continue to be a preferred purchasing method. Ecommerce sales are expected to reach $8.1 trillion by 2026. As digital channels and new technologies evolve, so will customer behaviours and expectations. Where should I start if I want to implement AI? Generative AI is revolutionising ecommerce by enhancing customer experiences and increasing productivity, conversions, and customer loyalty. But to reap the benefits, it’s critical to keep a few things in mind. First is customer trust. A majority of customers (68%) say advances in AI make it more important for companies to be trustworthy. This means businesses implementing AI should focus on transparency. Tell customers how you will use their data to improve shopping experiences. Develop ethical standards around your use of AI, and discuss them openly. You’ll need to answer tough questions like: How do you ensure sensitive data is anonymised? How will you monitor accuracy and audit for bias, toxicity, or hallucinations? These should all be considerations as you choose AI partners and develop your code of conduct and governance principles. At a time when only 13% of customers fully trust companies to use AI ethically, this should be top of mind for businesses delving into the fast-evolving technology. How can commerce teams measure success after adopting a new trend? Before implementing a new experience or ecommerce trend, set key performance indicators (KPIs) and decide how you’ll track relevant ecommerce metrics. This helps you make informed decisions and monitor the various moving parts of your business. From understanding inventory needs to gaining insights into customer behaviour to increasing loyalty, you’ll be in a better position to plan for future growth. The choice of metrics will depend on the needs of your business, but it’s crucial to establish a strategy that outlines metrics, sets KPIs, and measures them regularly. Your business will be more agile and better able to adapt to new ecommerce trends and understand customer buying patterns. Ecommerce metrics and KPIs are valuable tools for building a successful future and will set the tone for future ecommerce growth.

					10 Effective Sales Coaching Tips That Work
10 Effective Sales Coaching Tips That Work
A good sales coach unlocks serious revenue potential. Effective coaching can increase sales performance by 8%, according to a study by research firm Gartner.Many sales managers find coaching difficult to master, however — especially in environments where reps are remote and managers are asked to do more with less time and fewer resources.Understanding the sales coaching process is crucial in maximising sales rep performance, empowering reps, and positively impacting the sales organisation through structured, data-driven strategies.If you’re not getting the support you need to effectively coach your sales team, don’t despair. These 10 sales coaching tips are easy to implement with many of the tools already at your disposal, and are effective for both in-person and remote teams.1. Focus on rep wellbeingOne in three salespeople say mental health in sales has declined over the last two years, according to a recent LIKE.TG survey. One of the biggest reasons is the shift to remote work environments, which pushed sales reps to change routines while still hitting quotas. Add in the isolation inherent in virtual selling and you have a formula for serious mental and emotional strain.You can alleviate this in a couple of ways. First, create boundaries for your team. Set clear work hours and urge reps not to schedule sales or internal calls outside of these hours. Also, be clear about when reps should be checking internal messages and when they can sign off.Lori Richardson, founder of sales training company Score More Sales, advises managers to address this head-on by asking reps about their wellbeing during weekly one-on-ones. “I like to ask open-ended questions about the past week,” she said. “Questions like, ‘How did it go?’ and ‘What was it like?’ are good first steps. Then, you need to listen.”When the rep is done sharing their reflection, Richardson suggests restating the main points to ensure you’re on the same page. If necessary, ask for clarity so you fully understand what’s affecting their state of mind. Also, she urges: Don’t judge. The level of comfort required for sharing in these scenarios can only exist if you don’t jump to judgement.2. Build trust with authentic storiesFor sales coaching to work, sales managers must earn reps’ trust. This allows the individual to be open about performance challenges. The best way to start is by sharing personal and professional stories.These anecdotes should be authentic, revealing fault and weakness as much as success. There are two goals here: support reps with relatable stories so they know they’re not struggling alone, and let them know there are ways to address and overcome challenges.For example, a seasoned manager might share details about their first failed sales call as a cautionary tale – highlighting poor preparation, aggressive posturing, and lack of empathy during the conversation. This would be followed by steps the manager took to fix these mistakes, like call rehearsing and early-stage research into the prospect’s background, business, position, and pain points.3. Record and review sales callsSales coaching sessions, where recording and reviewing sales calls are key components aimed at improving sales call techniques, have become essential in today’s sales environment. Once upon a time, sales reps learned by shadowing tenured salespeople. While this is still done, it’s inefficient – and often untenable for virtual sales teams.To give sales reps the guidance and coaching they need to improve sales calls, deploy an intuitive conversation recording and analysis tool like Einstein Conversation Insights (ECI). You can analyse sales call conversations, track keywords to identify market trends, and share successful calls to help coach existing reps and accelerate onboarding for new reps. Curate both “best of” and “what not to do” examples so reps have a sense of where the guide rails are.4. Encourage self-evaluationWhen doing post-call debriefs or skill assessments – or just coaching during one-on-ones – it’s critical to have the salesperson self-evaluate. As a sales manager, you may only be with the rep one or two days a month. Given this disconnect, the goal is to encourage the sales rep to evaluate their own performance and build self-improvement goals around these observations.There are two important components to this. First, avoid jumping directly into feedback during your interactions. Relax and take a step back; let the sales rep self-evaluate.Second, be ready to prompt your reps with open-ended questions to help guide their self-evaluation. Consider questions like:What were your big wins over the last week/quarter?What were your biggest challenges and where did they come from?How did you address obstacles to sales closings?What have you learned about both your wins and losses?What happened during recent calls that didn’t go as well as you’d like? What would you do differently next time?Reps who can assess what they do well and where they can improve ultimately become more self-aware. Self-awareness is the gateway to self-confidence, which can help lead to more consistent sales.5. Let your reps set their own goalsThis falls in line with self-evaluation. Effective sales coaches don’t set focus areas for their salespeople; they let reps set this for themselves. During your one-on-ones, see if there’s an important area each rep wants to focus on and go with their suggestion (recommending adjustments as needed to ensure their goals align with those of the company). This creates a stronger desire to improve as it’s the rep who is making the commitment. Less effective managers will pick improvement goals for their reps, then wonder why they don’t get buy-in.For instance, a rep who identifies a tendency to be overly chatty in sales calls might set a goal to listen more. (Nine out of 10 salespeople say listening is more important than talking in sales today, according to a recent LIKE.TG survey.) To help, they could record their calls and review the listen-to-talk ratio. Based on industry benchmarks, they could set a clear goal metric and timeline – a 60/40 listen-to-talk ratio in four weeks, for example.Richardson does have one note of caution, however. “Reps don’t have all the answers. Each seller has strengths and gaps,” she said. “A strong manager can identify those strengths and gaps, and help reps fill in the missing pieces.”6. Focus on one improvement at a timeFor sales coaching to be effective, work with the rep to improve one area at a time instead of multiple areas simultaneously. With the former, you see acute focus and measurable progress. With the latter, you end up with frustrated, stalled-out reps pulled in too many directions.Here’s an example: Let’s say your rep is struggling with sales call openings. They let their nerves get the best of them and fumble through rehearsed intros. Over the course of a year, encourage them to practice different kinds of openings with other reps. Review their calls and offer insight. Ask them to regularly assess their comfort level with call openings during one-on-ones. Over time, you will see their focus pay off.7. Ask each rep to create an action planOpen questioning during one-on-ones creates an environment where a sales rep can surface methods to achieve their goals. To make this concrete, have the sales rep write out a plan of action that incorporates these methods. This plan should outline achievable steps to a desired goal with a clearly defined timeline. Be sure you upload it to your CRM as an attachment or use a tool like Quip to create a collaborative document editable by both the manager and the rep. Have reps create the plan after early-quarter one-on-ones and check in monthly to gauge progress (more on that in the next step).Here’s what a basic action plan might look like:Main goal: Complete 10 sales calls during the last week of the quarterSteps:Week 1: Identify 20-25 prospectsWeek 2: Make qualifying callsWeek 3: Conduct needs analysis (discovery) calls, prune list, and schedule sales calls with top prospectsWeek 4: Lead sales calls and close dealsThe power of putting pen to paper here is twofold. First, it forces the sales rep to think through their plan of action. Second, it crystallises their thinking and cements their commitment to action.8. Hold your rep accountableAs businessman Louis Gerstner, Jr. wrote in “Who Says Elephants Can’t Dance?”, “people respect what you inspect.” The effective manager understands that once the plan of action is in place, their role as coach is to hold the sales rep accountable for following through on their commitments. To support them, a manager should ask questions during one-on-ones such as:What measurable progress have you made this week/quarter?What challenges are you facing?How do you plan to overcome these challenges?You can also review rep activity in your CRM. This is especially easy if you have a platform that combines automatic activity logging, easy pipeline inspection, and task lists with reminders. If you need to follow up, don’t schedule another meeting. Instead, send your rep a quick note via email or a messaging tool like Slack to level-set.9. Offer professional development opportunitiesAccording to a study by LinkedIn, 94% of employees would stay at a company longer if it invested in their career. When companies make an effort to feed their employees’ growth, it’s a win-win. Productivity increases and employees are engaged in their work.Book clubs, seminars, internal training sessions, and courses are all great development opportunities. If tuition reimbursement or sponsorship is possible, articulate this up front so reps know about all available options.Richardson adds podcasts to the list. “Get all of your salespeople together to talk about a podcast episode that ties into sales,” she said. “Take notes, pull key takeaways and action items, and share a meeting summary the next day with the group. I love that kind of peer engagement. It’s so much better than watching a dull training video.”10. Set up time to share failures — and celebrationsAs Forbes Council member and sales vet Adam Mendler wrote of sales teams, successful reps and executives prize learning from failure. But as Richardson points out, a lot of coaches rescue their reps before they can learn from mistakes: “Instead of letting them fail, they try to save an opportunity,” she said. “But that’s not scalable and doesn’t build confidence in the rep.”Instead, give your reps the freedom to make mistakes and offer them guidance to grow through their failures. Set up a safe space where reps can share their mistakes and learnings with the larger team — then encourage each rep to toss those mistakes on a metaphorical bonfire so they can move on.By embracing failure as a learning opportunity, you also minimise the likelihood of repeating the same mistakes. Encourage your reps to document the circumstances that led to a missed opportunity or lost deal. Review calls to pinpoint where conversations go awry. Study failure, and you might be surprised by the insights that emerge.Also — and equally as important — make space for celebrating big wins. This cements best practices and offers positive reinforcement, which motivates reps to work harder to hit (or exceed) quota.Next steps for your sales coaching programA successful sales coach plays a pivotal role in enhancing sales rep performance and elevating the entire sales organisation. Successful sales coaching requires daily interaction with your team, ongoing training, and regular feedback, which optimises sales processes to improve overall sales performance. As Lindsey Boggs, global director of sales development at Quantum Metric, noted, it also requires intentional focus and a strategic approach to empower the sales team, significantly impacting the sales organisation.“Remove noise from your calendar so you can focus your day on what’s going to move the needle the most — coaching,” she said. Once that’s prioritised, follow the best practices above to help improve your sales reps’ performance, focusing on individual rep development as a key aspect of sales coaching. Remember: coaching is the key to driving sales performance.Steven Rosen, founder of sales management training company STAR Results, contributed to this article.
企业管理
100亿!申通获浦发银行融资支持;全国“最缺工”职业快递员排进前五;马士基下调全球集装箱需求增长预期
100亿!申通获浦发银行融资支持;全国“最缺工”职业快递员排进前五;马士基下调全球集装箱需求增长预期
发改委:三方面着力提升区域供应链韧性 11月2日消息,国家发改委副主任林念修在APEC加强供应链韧性促进经济复苏论坛上表示,当前新冠肺炎疫情和乌克兰危机影响相互交织,全球化进程遭遇逆流,供应链体系紊乱加剧。为进一步提升区域供应链韧性,林念修提出三点倡议:一是走开放创新之路,推进区域贸易自由化便利化;二是走合作发展之路,促进产业链供应链互联互通;三是走低碳转型之路,构建绿色可持续供应链体系。 申通获浦发银行100亿融资支持 11月1日,申通快递与上海浦东发展银行股份有限公司(简称“浦发银行”)在上海正式签订战略合作,协同推进“打造中国质效领先的经济型快递”目标加快实现和申通网络生态圈健康发展。 根据协议,双方将在企业融资、供应链金融、资产证券化、跨境贸易、绿色金融等领域展开长期合作。其中,企业融资方面,浦发银行为申通快递提供100亿元融资支持,助力申通全网在扩能、提质、增效等全方位持续进步。 “最缺工”100个职业快递员进入前五 11月2日,人力资源和社会保障部日前发布2022年三季度全国“最缺工”的100个职业排行。其中,营销员、车工、餐厅服务员、快递员、保洁员、保安员、商品营业员、家政服务员、客户服务管理员、焊工等职业位列前十。 据介绍,与2022年二季度相比,制造业缺工状况持续,技术工种岗位缺工较为突出。物流及运输行业缺工程度有所增加,邮政营业员、道路客运服务员新进排行,快件处理员、道路货运汽车驾驶员、装卸搬运工等职业缺工程度加大。 该排行是由中国就业培训技术指导中心组织102个定点监测城市公共就业服务机构,采集人力资源市场“招聘需求人数”和“求职人数”缺口排名前20的职业岗位信息,综合考量岗位缺口数量、填报城市数量等因素加工汇总整理形成。 海晨股份:新能源汽车是公司寻求业务增量的主要方向之一 11月2日消息,海晨股份发布投资者关系活动记录表,公司近日接受54家机构单位调研。海晨股份称,为应对消费电子出货量下滑,在收入端,公司积极拓展新能源汽车市场,提升市占率;同时也会凭借当年的竞争优势,不断开拓消费电子及其它行业,提升行业内的市场份额,对冲出货量下滑的影响。 新能源汽车业务方面,公司主要为整车生产企业提供从入厂物流、整车仓库到备品备件的管理。前三季度保持了很好的增速,该项业务收入占比不断提升。 海晨股份称,新能源汽车市场处于高速增长中,是公司未来寻求业务增量的一个主要方向。目前除了持续做好已有整车生产企业的服务外,也正努力为部分汽车零配件生产厂商提供服务。同时,公司已积极与多家目标整车生产企业进行商务沟通,寻求业务合作机会。 细分市场内部无创新 一般而言,创新是指在持续的量变中,改变行业的发展路径或者方式。前些年,加盟模式、整合平台等在持续的优化过程不断加速了零担行业的变革。如今,零担行业已经进入了创新模式下的平稳优化阶段,各个企业都在等待规模效益临界点的到来,然后进入下一次的大变革。 实际上,目前的零担行业是仍急速变化的。起码,上游的商流在快速变化,只不过物流提供的产品是相对简单的,只能在模式、运营管理方法、运作设备等方面进行创新。因此创新具有一定的延后性。 零担企业的产品服务基本能够满足客户的需求,这也导致了当下的创新是相当缓慢。快运虽然是发展最快的细分行业,头部高速发展,市场集中度快速提升,但在大创新方面却基本没有成绩。 目前,各个企业的经营模式、运营体系基本已经成熟,都追求的是货量的增长。下一波货量规模临界点到来之前,怕很难有组织、资源或者颠覆现有模式的创新。 快运基本无大创新是因为,其当下的体系能够满足现阶段商流的需求,并且生存条件并不差。而区域零担和专线则不同,全国区域零担企业数百家,专线企业10万家,市场竞争远比快运市场要更激烈。 所以,区域零担和专线的更有打破现状的创新需求,而实际上,区域零担和专线企业都经历了多种创新尝试。 京东发布双11战报:截至11月1日24时累计售出商品超5.5亿件 11月2日,京东发布双11战报,从10月31日晚8点至11月1日24时,京东累计售出商品超5.5亿件,成交额前20的品牌中,中国品牌占比达80%;中小企业和商家在京东11.11赢得增长契机,近5万中小品牌成交额同比增长超100%,近7万中小商家成交额同比增长超100%。高质量农产品-消费升级-农民增收的正循环加速运转,四到六线市场消费增速领先全国。 截至11月1日晚8点,全国超千万家庭已经收到京东11.11开门红第一单。通过智能物流基础设施的应用与升级,全国京东物流亚洲一号智能产业园大规模处理量较去年同期提升超过40%。 满帮大数据:双11预售阶段快递快运类订单环比增长13.7% 满帮大数据显示,2022年10月20日至10月31日,快递快运类订单环比增长13.7%,平均运距为930.87公里。仅预售阶段,货运量就呈现出了较高的涨幅。 预售期,快递类订单收货量最多的省份分别为广东、江苏、浙江、山东、四川。细观城市数据,成都是快递类收货量最多的城市,超越上海,成为购买力最强的新一线城市。增速方面,海南、云南、黑龙江、广东、福建成为快递类收货量增速最快的五个省份。 发货量方面,浙江、江苏、广州、山东、河南是预售阶段全国快递类发货量排名前五的省份,上海则超越苏州,稳坐发货城市头把交椅。 纵观整个预售阶段,快递类货物的热门运输线路也悄悄发生着变化。满帮大数据显示,2022年10月20日-10月31日,快递类订单量最大的线路除了上海、苏州、杭州以外,广州-南宁、杭州-沈阳和昆明-西双版纳也成功跻身前十名。华南、东北部地区的经济联动逐步加深,国内经济内循环也在持续渗透。 马士基下调2022年全球集装箱需求增长预期 11月2日,马士基官微消息,A.P.穆勒-马士基发布2022年第三季度财报。数据显示,第三季度营收增至228亿美元,息税折旧及摊销前利润(EBITDA)增至109亿美元,息税前利润(EBIT)增至95亿美元。第三季度利润为89亿美元,前九个月利润共计242亿美元。过去12个月投资资本回报率(ROIC)为66.6%。 马士基预计,2022年全年实际息税折旧及摊销前利润(EBITDA)为370亿美元,实际息税前利润(underlying EBIT)为310亿美元,自由现金流将超过240亿美元。 鉴于经济放缓的趋势预计会持续至2023年,马士基已将2022年全球集装箱需求增长的预期下调至-2/-4%,而此前预期为+1/-1%。2022-2023年资本支出预期保持不变,为90亿至100亿美元。 鄂州花湖机场正式开启客机腹舱带货功能 11月1日上午11:10时,飞往北京的南航CZ8908航班从花湖机场准时起飞。与以往不同,本次航班上除了前往北京的90名旅客外,还有装载在飞机腹舱的来自顺丰一批222公斤快件货物。这也标志着鄂州花湖机场正式开通腹舱货运业务,朝着建设国际一流航空货运枢纽目标又迈出关键一步。据介绍,鄂州花湖机场后续还将和东航、厦航等航空公司一起开展腹舱带货业务。 圆通国际正式更名为“圆通国际快递供应链科技” 11月1日,圆通速递国际发布公告称,“圆通速递(国际)控股有限公司”改为“圆通国际快递供应链科技有限公司”。 此前9月29日,圆通速递国际公布,董事会建议将公司英文名称由“YTO Express (International) Holdings Limited”更改为“YTO International Express and Supply Chain Technology Limited”及采纳公司中文双重外国名称,由现有的双重外国名称“圆通速递(国际)控股有限公司”改为“圆通国际快递供应链科技有限公司”。 董事会认为,建议更改公司名称符合本集团对未来发展及重塑品牌的战略业务计划,并相信,建议更改公司名称将为本集团提供全新的企业形象,有利于本集团之未来业务发展。 怡亚通:拟10.6亿元投建“怡亚通新经济供应链创新中心” 11月2日,怡亚通公告,全资子公司深圳怡亚通产城创新发展有限公司,与佛山市崇茂企业管理有限公司共同以现金出资方式,出资设立“佛山怡亚通产业创新有限公司”,注册资本为1.5亿元。公司设立上述项目公司用于在佛山地区投资建设“怡亚通新经济供应链创新中心”项目,从事地块建设开发,引领佛山地区产业转型升级。该项目规划总建筑面积约为10万平方米,投资总额不超过10.6亿元。
12大全球供应链新趋势!
12大全球供应链新趋势!
供应链是当今大多数制造业和商业企业的命脉,尤其在全球政治不稳定,劳动力短缺,全球化趋势变化,或者大型流行病期间,以下和大家分享一些最新全球供应链技术和管理趋势。 一、循环供应链 线性供应链很快将被循环供应链所取代,在循环供应链中,制造商翻新废弃产品进行转售。为了应对原材料成本的上涨及其波动性,许多公司选择将其产品分解,重新修复,取舍材料,处理和包装,然后上市销售。 供应链循环可以帮助降低成本,有了循环供应链,公司可以减少在原材料上的消耗,可以降低价格波动的风险。此外,循环供应链可以减少浪费,帮助企业减少对环境的总体影响。政府对回收和废物处理的严格规定也促使企业考虑采用循环供应链。具有可持续做法的企业也可能获得激励,不仅来自政府,也来自消费者,年轻一代更喜欢环保产品。 ALSCO 苏州提供的可循环包装解决方案,将包装材料循环应用,是循环供应链典型案例。 二、绿色供应链 世界各类环保组织和消费者一直在努力为环境负责,推动供应链对环境的危害减小。电力和运输对全球的温室气体排放有着巨大的贡献,因此绿色物流在当今许多公司中迅速受到青睐。例如,环保型仓库具有先进的能源管理系统,该系统使用计时器和仪表来监控所有设施的电力、热量、水和天然气的使用情况。这些系统有助于防止过度浪费资源。电动和太阳能汽车在供应链中的应用也越来越多;这些车辆有助于减少供应链的整体碳足迹。 同样,气候变化带来的环境变化影响了材料和资源的可用性,对供应链造成了潜在的破坏。公司将不得不考虑这些因素,并在必要时寻找其他资源。 采取可持续供应链的企业也将在利润和客户忠诚度方面获得更多收益(尼尔森,2018)。调查显示,超过60%的客户不介意为可持续产品支付溢价。随着绿色消费的兴起,预计未来几年会有更多的公司实施环保供应链流程。 三、整合供应链 未来几年,随着公司寻求与第三方建立合作伙伴关系,供应链将出现更多整合。与第三方服务合作可以帮助公司在提高客户服务质量并降低成本。 例如,更多的企业将整合并开始提供内陆服务,降低整体货运成本,简化供应链。对于经常使用海陆运输相结合的产品的托运人来说,集成尤其有用。通过集成服务,交付时间更短,客户服务也得到改善。亚马逊效应也促使企业尽可能优化其供应链。因此,更多的供应链管理者将与第三方物流供应商(3PL)和科技公司合作。第三方物流供应商提供进出境货运管理,并且拥有更多供应链资源。同样,基于第三方物流的技术允许供应链管理者通过API集成多个管理系统,并将其连接到云。这些集成将使供应链管理者能够克服内部技术解决方案的局限性。Deep Insights洞隐科技整合云计算,AI,IOT等自动化技术,以及云端TMS和WMS等,提供云服务的端到端可视化解决方案,是供应链整合解决方案的优秀应用。 四、劳动力全球化与挑战 一项研究最初预测,到2020年,80%的制造商将在多国开展业务,尽管,随着疫情的爆发,这一增长可能受到了影响,可能推迟了几年。 对更多知识工人的需求等因素影响了劳动力全球化的需求。知识工人——那些能够处理分析、数据,自动化和人工智能等复杂流程的人——将是供应链的劳动力组成部分。 越来越多的公司试图通过将这些工作外包并将业务扩展到美国以外的国家来填补这一缺口。先进的IT系统、协作软件使公司更容易实现全球化。 五、SCaaS 现在还有许多公司都在内部处理其供应链活动。尽管如此,未来我们可能会看到更多的企业采用“供应链即服务”或SCaaS商业模式,并外包制造、物流和库存管理等活动。公司的供应链管理团队将很快发展成为一小群专注于做出战略决策的高端人士。 随着内部供应链团队的规模越来越小,控制塔将变得越来越普遍。这些先进的数字控制塔为供应链管理者提供了供应链的端到端视图。云技术允许供应链管理人员随时随地访问所需的数据。同样,技术创新一日千里,供应链技术将很快“随时可用”。这种方法最初出现在SaaS软件中,它允许公司通过避免基础设施、升级和维护方面的固定成本来减少管理费用。 六、短生命周期产品供应链 随着产品生命周期的缩短,供应链必须发展得更快、更高效。如今,许多公司对所有产品使用单一的供应链,尽管这些产品的生命周期存在差异。未来,公司将不得不开发不同的供应链,以适应这些不同的生命周期并保持盈利。更短的产品生命周期要求公司重新思考其供应链并简化流程,以确保能够跟上对新产品的常规需求。令人担忧的是,截至2017年,43%的小企业仍在进行手动库存跟踪。 七、弹性供应链 供应链仅仅拥有精益流程是不够的;供应链也需要灵活应对市场波动。因此,越来越多的企业正在采用灵活的物流方式。弹性物流使供应链能够根据当前市场需求轻松扩张或收缩。人工智能等技术允许供应链在最小干扰的情况下根据需要进行调整。 弹性物流为供应链中的变量提供了灵活性,包括航行时间表、承运空间、集装箱使用和路线优化。这种可调整性有助于公司更好地处理潜在的问题,如货物积压和空间浪费。因此,企业可以享有更大的稳定性,并在市场波动的情况下保持竞争力。 以下分享几款最受欢迎的供应链管理软件: Brightpearl:一种创新的全渠道管理工具,适用于电子商务企业和零售商,旨在管理订单、库存和客户数据。 Hippo CMMS:一个用户友好的维护管理解决方案,旨在帮助企业管理、组织和跟踪维护操作。 Easyship:一个基于云的运输软件,旨在帮助电子商务企业简化本地和国际运输。 Deep Insights:洞隐科技整合科箭的一体化供应链执行云平台与吉联的航运代理行业解决方案,打通全程供应链,洞察供应链数据新价值,并运用AI技术,实现效率和成本优化。 八、透明供应链和可见性供应链 消费者越来越担心现代商业对环境的影响,同时为了应对各种复杂环境对供应链的影响,公司将需要供应链更加透明。公司已经开始在供应链的可持续性和减少碳足迹的努力方面提供一些透明度。尽管如此,还需要更多地了解供应链对社会其他方面的影响。全球贸易性质的变化也可能导致供应链实践的强制性披露。例如,公司很快将不得不考虑提供报告,说明其供应链对创造的就业机会、采购实践以及劳动力类型和使用的运输方式的影响。披露有关供应链这些方面的信息可以帮助公司提高消费者的品牌形象,并在必要时为遵守监管要求做好准备。 九、区块链供应链 供应链可见性仍然是当今大多数公司最关心的问题,因此越来越多的企业将寻求将区块链技术集成到其供应链中。区块链技术可以帮助使整个供应链更加透明,以最大限度地减少中断并改善客户服务。通过区块链,供应链的所有组成部分都可以集成到一个单一的平台中。承运人、航运公司、货代和物流供应商可以使用同一平台向公司和客户更新产品行程。发票和付款也可以在同一个系统中进行。这种集成简化了整个供应链,并帮助供应链管理者在问题发生之前发现问题。 区块链还为信息提供了无与伦比的保护,因为该技术的去中心化方法可以保护数据不被篡改。所有用户必须同意对数据进行更新或编辑,然后才能实施这些更新或编辑。 十、物联网供应链 除了区块链,越来越多的公司正在实施物联网设备,以提高其供应链的可见性。例如,飞机、卡车和其他运输方式都可以安装传感器,提供运输和交付的实时跟踪更新。仓库和零售店的物联网技术还可以提高生产、库存管理和预测性维护的可见性。公司可以使用所有这些实时信息来主动满足客户需求,最大限度地减少停机时间,并提高供应链的整体效率。 十一、机器人和自动化供应链 机器人技术在改变供应链方面发挥着巨大作用。仅在2019年上半年,北美公司就在16400多台机器人上花费了8.69亿美元。如今,越来越多的公司正在使用无人机和无人驾驶汽车来简化物流运营。公司和消费者可希望无人机有能力运送小商品。自动驾驶汽车也可能更加先进,能够做出自动交通决策。 在仓库中,自主移动机器人将更多地用于加速琐碎的劳动密集型任务。与高效的仓库管理软件相结合,机器人可以大幅提高供应链的生产力。 十二、AI、AR和VR供应链 人工智能(AI)也将在提高供应链效率方面发挥重要作用。该技术用于使用基于先前过程的数据的算法来自动化过程。自动化通过消除人为错误提高了供应链的效率。人工智能还可以识别供应链中的模式,公司可以利用这项技术来预测采购需求和管理库存。这消除了规划和采购中的猜测,消除了规划者反复进行相同计算的必要性,DocuAI智能解决方案就能识别供应链中的各种文件,譬如提单,箱单,发票,托书等,自动提取录入数据,或者自动执行单单相符比对,可以大大减轻人类员工工作量,提高效率。 增强现实(AR)和虚拟现实(VR)也为提高供应链的效率带来了各种可能性。例如,AR设备可以让工作人员更有效地进行多任务处理。公司还可以使用这些设备,通过在现实环境中预测潜在的产品用途,来加强产品开发工作。 作者介绍:曾志宏Lucas,北科大毕业,新加坡国立大学MBA,上海趋研信息联合创始人,曾服务于GE,Rolls-Royce,JCI,Whirlpool供应链部门,致力于货代行业和国际供应链领域流程自动化,智能化和可视化,AI+软件机器人RPA,以及数字供应链,智慧物流等的推广和传播 (微信: 1638881963)。 文章来源:物流沙龙
2023年12大全球供应链新趋势!
2023年12大全球供应链新趋势!
作者 |曾志宏 来源 |物流沙龙 供应链是当今大多数制造业和商业企业的命脉,尤其在全球政治不稳定,劳动力短缺,全球化趋势变化,或者大型流行病期间,以下和大家分享一些最新全球供应链技术和管理趋势。 一、循环供应链 线性供应链很快将被循环供应链所取代,在循环供应链中,制造商翻新废弃产品进行转售。为了应对原材料成本的上涨及其波动性,许多公司选择将其产品分解,重新修复,取舍材料,处理和包装,然后上市销售。 供应链循环可以帮助降低成本,有了循环供应链,公司可以减少在原材料上的消耗,可以降低价格波动的风险。此外,循环供应链可以减少浪费,帮助企业减少对环境的总体影响。政府对回收和废物处理的严格规定也促使企业考虑采用循环供应链。具有可持续做法的企业也可能获得激励,不仅来自政府,也来自消费者,年轻一代更喜欢环保产品。 ALSCO 苏州提供的可循环包装解决方案,将包装材料循环应用,是循环供应链典型案例。 二、绿色供应链 世界各类环保组织和消费者一直在努力为环境负责,推动供应链对环境的危害减小。电力和运输对全球的温室气体排放有着巨大的贡献,因此绿色物流在当今许多公司中迅速受到青睐。例如,环保型仓库具有先进的能源管理系统,该系统使用计时器和仪表来监控所有设施的电力、热量、水和天然气的使用情况。这些系统有助于防止过度浪费资源。电动和太阳能汽车在供应链中的应用也越来越多;这些车辆有助于减少供应链的整体碳足迹。 同样,气候变化带来的环境变化影响了材料和资源的可用性,对供应链造成了潜在的破坏。公司将不得不考虑这些因素,并在必要时寻找其他资源。 采取可持续供应链的企业也将在利润和客户忠诚度方面获得更多收益(尼尔森,2018)。调查显示,超过60%的客户不介意为可持续产品支付溢价。随着绿色消费的兴起,预计未来几年会有更多的公司实施环保供应链流程。 三、整合供应链 未来几年,随着公司寻求与第三方建立合作伙伴关系,供应链将出现更多整合。与第三方服务合作可以帮助公司在提高客户服务质量并降低成本。 例如,更多的企业将整合并开始提供内陆服务,降低整体货运成本,简化供应链。对于经常使用海陆运输相结合的产品的托运人来说,集成尤其有用。通过集成服务,交付时间更短,客户服务也得到改善。亚马逊效应也促使企业尽可能优化其供应链。因此,更多的供应链管理者将与第三方物流供应商(3PL)和科技公司合作。第三方物流供应商提供进出境货运管理,并且拥有更多供应链资源。同样,基于第三方物流的技术允许供应链管理者通过API集成多个管理系统,并将其连接到云。这些集成将使供应链管理者能够克服内部技术解决方案的局限性。Deep Insights洞隐科技整合云计算,AI,IOT等自动化技术,以及云端TMS和WMS等,提供云服务的端到端可视化解决方案,是供应链整合解决方案的优秀应用。 四、劳动力全球化与挑战 一项研究最初预测,到2020年,80%的制造商将在多国开展业务,尽管,随着疫情的爆发,这一增长可能受到了影响,可能推迟了几年。 对更多知识工人的需求等因素影响了劳动力全球化的需求。知识工人——那些能够处理分析、数据,自动化和人工智能等复杂流程的人——将是供应链的劳动力组成部分。 越来越多的公司试图通过将这些工作外包并将业务扩展到美国以外的国家来填补这一缺口。先进的IT系统、协作软件使公司更容易实现全球化。 五、SCaaS 现在还有许多公司都在内部处理其供应链活动。尽管如此,未来我们可能会看到更多的企业采用“供应链即服务”或SCaaS商业模式,并外包制造、物流和库存管理等活动。公司的供应链管理团队将很快发展成为一小群专注于做出战略决策的高端人士。 随着内部供应链团队的规模越来越小,控制塔将变得越来越普遍。这些先进的数字控制塔为供应链管理者提供了供应链的端到端视图。云技术允许供应链管理人员随时随地访问所需的数据。同样,技术创新一日千里,供应链技术将很快“随时可用”。这种方法最初出现在SaaS软件中,它允许公司通过避免基础设施、升级和维护方面的固定成本来减少管理费用。 六、短生命周期产品供应链 随着产品生命周期的缩短,供应链必须发展得更快、更高效。如今,许多公司对所有产品使用单一的供应链,尽管这些产品的生命周期存在差异。未来,公司将不得不开发不同的供应链,以适应这些不同的生命周期并保持盈利。更短的产品生命周期要求公司重新思考其供应链并简化流程,以确保能够跟上对新产品的常规需求。令人担忧的是,截至2017年,43%的小企业仍在进行手动库存跟踪。 七、弹性供应链 供应链仅仅拥有精益流程是不够的;供应链也需要灵活应对市场波动。因此,越来越多的企业正在采用灵活的物流方式。弹性物流使供应链能够根据当前市场需求轻松扩张或收缩。人工智能等技术允许供应链在最小干扰的情况下根据需要进行调整。 弹性物流为供应链中的变量提供了灵活性,包括航行时间表、承运空间、集装箱使用和路线优化。这种可调整性有助于公司更好地处理潜在的问题,如货物积压和空间浪费。因此,企业可以享有更大的稳定性,并在市场波动的情况下保持竞争力。 以下分享几款最受欢迎的供应链管理软件: Brightpearl:一种创新的全渠道管理工具,适用于电子商务企业和零售商,旨在管理订单、库存和客户数据。 Hippo CMMS:一个用户友好的维护管理解决方案,旨在帮助企业管理、组织和跟踪维护操作。 Easyship:一个基于云的运输软件,旨在帮助电子商务企业简化本地和国际运输。 Deep Insights:洞隐科技整合科箭的一体化供应链执行云平台与吉联的航运代理行业解决方案,打通全程供应链,洞察供应链数据新价值,并运用AI技术,实现效率和成本优化。 八、透明供应链和可见性供应链 消费者越来越担心现代商业对环境的影响,同时为了应对各种复杂环境对供应链的影响,公司将需要供应链更加透明。公司已经开始在供应链的可持续性和减少碳足迹的努力方面提供一些透明度。尽管如此,还需要更多地了解供应链对社会其他方面的影响。全球贸易性质的变化也可能导致供应链实践的强制性披露。例如,公司很快将不得不考虑提供报告,说明其供应链对创造的就业机会、采购实践以及劳动力类型和使用的运输方式的影响。披露有关供应链这些方面的信息可以帮助公司提高消费者的品牌形象,并在必要时为遵守监管要求做好准备。 九、区块链供应链 供应链可见性仍然是当今大多数公司最关心的问题,因此越来越多的企业将寻求将区块链技术集成到其供应链中。区块链技术可以帮助使整个供应链更加透明,以最大限度地减少中断并改善客户服务。通过区块链,供应链的所有组成部分都可以集成到一个单一的平台中。承运人、航运公司、货代和物流供应商可以使用同一平台向公司和客户更新产品行程。发票和付款也可以在同一个系统中进行。这种集成简化了整个供应链,并帮助供应链管理者在问题发生之前发现问题。 区块链还为信息提供了无与伦比的保护,因为该技术的去中心化方法可以保护数据不被篡改。所有用户必须同意对数据进行更新或编辑,然后才能实施这些更新或编辑。 十、物联网供应链 除了区块链,越来越多的公司正在实施物联网设备,以提高其供应链的可见性。例如,飞机、卡车和其他运输方式都可以安装传感器,提供运输和交付的实时跟踪更新。仓库和零售店的物联网技术还可以提高生产、库存管理和预测性维护的可见性。公司可以使用所有这些实时信息来主动满足客户需求,最大限度地减少停机时间,并提高供应链的整体效率。 十一、机器人和自动化供应链 机器人技术在改变供应链方面发挥着巨大作用。仅在2019年上半年,北美公司就在16400多台机器人上花费了8.69亿美元。如今,越来越多的公司正在使用无人机和无人驾驶汽车来简化物流运营。公司和消费者可希望无人机有能力运送小商品。自动驾驶汽车也可能更加先进,能够做出自动交通决策。 在仓库中,自主移动机器人将更多地用于加速琐碎的劳动密集型任务。与高效的仓库管理软件相结合,机器人可以大幅提高供应链的生产力。 十二、AI、AR和VR供应链 人工智能(AI)也将在提高供应链效率方面发挥重要作用。该技术用于使用基于先前过程的数据的算法来自动化过程。自动化通过消除人为错误提高了供应链的效率。人工智能还可以识别供应链中的模式,公司可以利用这项技术来预测采购需求和管理库存。这消除了规划和采购中的猜测,消除了规划者反复进行相同计算的必要性,DocuAI智能解决方案就能识别供应链中的各种文件,譬如提单,箱单,发票,托书等,自动提取录入数据,或者自动执行单单相符比对,可以大大减轻人类员工工作量,提高效率。 增强现实(AR)和虚拟现实(VR)也为提高供应链的效率带来了各种可能性。例如,AR设备可以让工作人员更有效地进行多任务处理。公司还可以使用这些设备,通过在现实环境中预测潜在的产品用途,来加强产品开发工作。 作者介绍:曾志宏Lucas,北科大毕业,新加坡国立大学MBA,上海趋研信息联合创始人,曾服务于GE,Rolls-Royce,JCI,Whirlpool供应链部门,致力于货代行业和国际供应链领域流程自动化,智能化和可视化,AI+软件机器人RPA,以及数字供应链,智慧物流等的推广和传播
海外工具
10 个最佳 TikTok 标签生成工具
10 个最佳 TikTok 标签生成工具
TikTok标签,是提升视频曝光度的重要手段。贴上话题标签后,系统将内容推送给目标人群的精准度越大。对该话题感兴趣的用户也可以通过标签看到我们的视频,大大增加了内容的曝光度。 那么,今天就给大家推荐几个强大的标签生成工具,帮助大家在短时间内获得大量用户。 一、标签的作用 1、得到精准的推荐 添加标签的主要原因是迎合TikTok算法机制,让视频得到更多的曝光。TikTok是交互式算法,用户有地域、性别、喜好等标签,账号也有类目、地域、音乐、内容标签,当账号使用的标签越垂直,推荐的用户越精准。 所以我们要对视频打标签,这样算法可以把视频推荐给目标群体,同时由于内容符合目标群体喜好,所以获得更多观看、转化。 2、挖掘潜在粉丝人群 用户如果对某个主题或话题感兴趣,她会搜索该标签,如果你的视频刚好使用了该标签,你的视频就很可能被她看到。 比如:你的视频添加了【#eyeliner tutorial】的标签,这个视频将会归入到eyeliner tutorial主题标签下。 如果你使用了热度很高的趋势标签,你的短视频还可能会再爆。 3、创建自己的流量池 除了使用TikTok上已有的标签外,我们还可以自建标签,从此以后,如果有短视频添加了这个标签,视频就归类在同一个流量池里面了。 比如国货品牌花西子出海,他们就在平台上自创了品牌标签#florasis,从此以后视频中含有#florasis的都会进入到这个池子里面,如果有用户搜索了#florasis,就会被里面的视频无限种草。 二、10个标签生成工具 1 . Rapidtages Rapidtags 是 Tik Tok的主题标签生成器,创作者可以用此软件快速给视频生成适当的主题标签。 Rapidtags的界面使用起来很方便,根据视频主题生成最流行、最热门的主题标签。 不仅如此,还有标签分析器、标签排名和 YouTube 关键字工具这些功能。 2. Megaphone Megaphone 是为用户查找流行 Tik Tok主题标签的工具,它包括主题标签分析、热门主题标签的实时信息、制作独特主题标签的自定义选项等功能。 它还提供了各种用于内容开发和推广的附加社交媒体工具。 3. Ecommanalyze Ecommanalyze 是一个生成器,可让用户根据目标人群、地理位置和产品类别找到 TikTok 上的热门主题标签。 Ecommanalyze上有标签统计、标签竞争分析、基于热门主题的标签建议等功能。 还可以为企业提供各种电子商务解决方案,例如产品研究、竞争分析和受众分析。 4. Rite tag Rite tag为内容生成高质量的主题标签,并提供有关内容文本和图像的完整 TikTok 统计数据。 最好的部分是它可以与你的个人资料集成,为 TikTok 帖子建议最佳标签。 Rite tag可以让你知道哪些标签在 TikTok 上未得到充分利用或被禁止。但Ritetag要付费(49美元/月)。 5. tiktokhashtags 这可能是最好的 TikTok 主题标签生成器之一,它提供了一个简单的工具来查找与你的帖子相关的最佳主题标签。 只需在搜索栏中输入关键字,该工具就会为你的帖子获取最热门和特定领域的主题标签。复制这组主题标签并将其直接使用到你的 TikTok 帖子中,体验令人很好。 无需注册即可开始使用,因为该工具可以免费使用,可以立即开始搜索并获取 TikTok 的最佳主题标签。 6. allhashtag allhashtag拥有出色的功能,可以为你的个人资料创建、生成、分析和研究最佳的行业特定主题标签。主题标签工具允许你生成高质量的主题标签。它为你的帖子提供了最佳和最相关的主题标签列表。 它还允许你专门为你的个人资料创建品牌主题标签,这有助于吸引更多关注者。 重点是免费的! 7.datagemba 主题标签生成器是一款免费的主题标签生成器,可帮助你提高在社交媒体上的排名。该工具提供了最先进的搜索引擎,可提供令人难以置信的主题标签建议,这些建议经过过滤以匹配你的受众和利基市场。该工具使用起来非常简单,具有出色的定位算法。它还提供各种信息丰富的博客来帮助你了解所有功能。 使用主题标签生成器,你可以监控主要竞争对手的主题标签,并构建与你的帖子相关的主题标签建议列表。因此,可以使用此工具为你的内容找到最流行的主题标签。 8. In Tags In Tags 是一款免费的 Android 软件,为创作者的 TikTok 视频提供相关和流行的主题标签。 In Tags 也是根据关键字和短语算法来生成主题标签的,创作者还可以为将来的帖子添加常用标签并分享。 9. Hashtags AI Hashtags AI 是一款 Android 软件,可使用人工智能为 TikTok 等社交媒体网站生成主题标签。 根据内容主题、受众和流行的主题标签推荐合适的主题标签,还包括主题标签分析、主题标签分组、主题标签研究等工具。 在上图就可以看到标签使用率,还可以自定义并存储他们的主题标签列表方便以后使用这一点和Hashtag Expert 差不多。 10. Hashtag Expert Hashtag Expert是根据关键字分析算法根据帖子的内容生成主题标签列表,是一款 iOS 应用程序。 此程序提供了用于创建独一无二的主题标签的自定义选项,还可以搜索特定的主题标签并评估主题标签的受欢迎程度。 常用主题标签可以保存下来,以后用的时候直接点就行了,Hashtag Expert对于想要提高社交媒体帖子的曝光度和参与度的 iOS 用户来说, 是一款很不错的应用程序。 总之,使用标签,可以监控主要竞争对手的主题标签,并构建与你的帖子相关的主题标签建议列表。甚至可以找到不同类别的主题标签,让你知道哪些是趋势,哪些对你的成长无用。因此,使用标签也是非重要的一个环节。
10个免费谷歌工具,帮你快速分析调查产品市场
10个免费谷歌工具,帮你快速分析调查产品市场
Google是全球最大的搜索引擎,作为全球流量第一的搜索引擎,所有的跨境营销都离不开Google,所以今天我们给大家分享10个免费的谷歌工具,帮助我们快速分析调查产品市场。 1、Google Tends 这是谷歌提供的免费工具,用于展示特定搜索词在特定时间段内的搜索频率趋势。 它让用户能够洞察全球范围内某个特定搜索词的热门程度,并且可以按照地理位置、时间跨度以及相关搜索项来进行比较分析。 对于市场调研、内容创作和SEO优化而言,Google Trends是一个极其有用的工具,它能帮助用户更好地理解并抓住当前的搜索趋势。 2、Google search console Google Search Console(简称 GSC)是谷歌推出的一款免费工具,旨在协助网站所有者优化他们的网站,以提升在谷歌搜索结果中的可见度。 该工具可以帮助站长提交网站地图、检查网页索引情况、查看网站的外部链接情况、分析网站流量等。通过谷歌站长工具,站长可以更好地了解其网站在谷歌搜索引擎中的表现,并进行必要的优化. 3、Google Keyword Planner 谷歌官方关键词规划工具,可查询关键词搜索量、竞争程度等数据,这些数据可以被认为是相对准确和可靠的。 我们可以在谷歌广告账户中获取关键词的搜索量,出价,变化情况,竞争程度,页首高低位区间出价等情况,关键词规划师是我们投放facebook设置兴趣爱好词的时候一个很重要的来源。 在关键词建议列表中,你可以看到每个关键词的搜索量范围、竞争程度、预测点击率等指标。通过这些数据可以帮你了解关键词的流行度、竞争激烈程度和潜在的点击率。你可以决定对哪些关键词进行优化,哪些关键词可能不适合你的策略。 例如,一个高搜索量但低竞争的关键词可能是一个很好的机会,而一个低搜索量但高竞争的关键词可能不值得追求。 4、Google全球商机通 挖掘全球商机,当你计划将产品推向国际市场时,了解哪些地区最适合你的产品至关重要。 Google全球商机通是一款免费工具,可以在多种设备上轻松访问,包括手机和电脑。它提供了丰富详尽的产品分类,能迅速为你提供产品的市场排名、获客成本以及商业概况等关键数据。 利用Google全球商机通提供的详尽数据报告,你可以精准定位最佳的目标市场。 5、Google Correlate Google Correlate是一个经常被忽视的工具,但是在生成大量关键词列表方面非常强大。使用此工具的主要原因是能够查看哪些相关关键字也在被搜索。有了这些信息,你就可以开始增加关键字列表(特别是长尾关键词)。 6、YouTube Ads Leaderboard 在YouTube Ads Leaderboard榜单上,你可以发现那些最成功的YouTube广告视频。 当你的网络营销广告缺乏灵感时,观看这些视频可以为你提供极大的启发。它们展示了其他创作者是如何运用创意和营销技巧来吸引观众的。 通过每个月的热门广告视频,你可以紧随潮流,捕捉到客户需求的变化方向,并深入分析这些广告之所以受到欢迎的原因。这将有助于你为自己的产品创造出真正触动人心的广告内容。 7、Consumer Barometer Consumer Barometer是一款洞察消费者行为的免费工具,也被称作消费者晴雨表。你可以通过选择品类或者是相关问题来了解消费者购买产品的最新趋势数据,从而进一步的了解你的目标受众,对于卖家选品来很有参考性。 8、Google surveys “Google Surveys”能让你快速、高效地深入了解消费者的想法。收集所需的洞察数据,以制定更明智,更快速的业务决策,比起传统市场研究,只需要花很短的时间就能完成。 “消费者调查”能为你带来什么呢?简单获取自定义调查;调查真实有效;快速获取真实洞察;将洞察付诸行动。 9、Think with google 你的网站加载速度快吗?体验够好吗? Google推出的免费网站测试平台Test My Site可以为你的网站做出全面的诊断,并且给出优化建议,帮助你更好地运营独立站。 如果你的移动网站响应速度过慢,大多数人会放弃访问。Speed Scorecard是帮助诊断网站响应速度的一个工具。 10、Google Rich Media Gallery 想知道你的广告系列与同行业竞争对手的比较情况,或了解不同格式的效果趋势? 你可以使用Google Rich Media Gallery在各个国家/地区,垂直广告,广告格式和广告尺寸中提取关键用户互动指标,以便你计划和衡量展示广告系列的成功与否。
10个最好的网站数据实时分析工具
10个最好的网站数据实时分析工具
网络分析工具可以帮助你收集、预估和分析网站的访问记录,对于网站优化、市场研究来说,是个非常实用的工具。每一个网站开发者和所有者,想知道他的网站的完整的状态和访问信息,目前互联网中有很多分析工具,本文选取了20款最好的分析工具,可以为你提供实时访问数据。1.Google Analytics这是一个使用最广泛的访问统计分析工具,几周前,Google Analytics推出了一项新功能,可以提供实时报告。你可以看到你的网站中目前在线的访客数量,了解他们观看了哪些网页、他们通过哪个网站链接到你的网站、来自哪个国家等等。2. Clicky与Google Analytics这种庞大的分析系统相比,Clicky相对比较简易,它在控制面板上描供了一系列统计数据,包括最近三天的访问量、最高的20个链接来源及最高20个关键字,虽说数据种类不多,但可直观的反映出当前站点的访问情况,而且UI也比较简洁清新。3. WoopraWoopra将实时统计带到了另一个层次,它能实时直播网站的访问数据,你甚至可以使用Woopra Chat部件与用户聊天。它还拥有先进的通知功能,可让你建立各类通知,如电子邮件、声音、弹出框等。4. Chartbeat这是针对新闻出版和其他类型网站的实时分析工具。针对电子商务网站的专业分析功能即将推出。它可以让你查看访问者如何与你的网站进行互动,这可以帮助你改善你的网站。5. GoSquared它提供了所有常用的分析功能,并且还可以让你查看特定访客的数据。它集成了Olark,可以让你与访客进行聊天。6. Mixpane该工具可以让你查看访客数据,并分析趋势,以及比较几天内的变化情况。7. Reinvigorate它提供了所有常用的实时分析功能,可以让你直观地了解访客点击了哪些地方。你甚至可以查看注册用户的名称标签,这样你就可以跟踪他们对网站的使用情况了。8. Piwi这是一个开源的实时分析工具,你可以轻松下载并安装在自己的服务器上。9. ShinyStat该网站提供了四种产品,其中包括一个有限制的免费分析产品,可用于个人和非营利网站。企业版拥有搜索引擎排名检测,可以帮助你跟踪和改善网站的排名。10. StatCounter这是一个免费的实时分析工具,只需几行代码即可安装。它提供了所有常用的分析数据,此外,你还可以设置每天、每周或每月自动给你发送电子邮件报告。本文转载自:https://www.cifnews.com/search/article?keyword=工具
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#自媒体#新媒体课堂——自媒体平台知多少?自媒体平台有哪些?
#自媒体#新媒体课堂——自媒体平台知多少?自媒体平台有哪些?
自媒体带起了一波创业者的高潮,做自媒体的主要就是两类人,要么是为了流量,获得用户关注;要么是为了阅读量,广告变现。说白了就是为了名利!有很多人都想做自媒体,但是该怎么做才好呢?做自媒体,写文章虽然重要,但是发文章比写重要10倍以上,只有让更多的人看到你的文章,你的文章才能给你带来更大的价值,一篇文章写出来,你发的平台不对,也不行。今天知道君整理了一些可以免费注册与发布的自媒体平台,如果你把文章发布到这些自媒体平台,你的每篇文章最少都有几万人看到,效果怎么样, 就不用多说了。现在直接分享给大家:微信公众平台微信公众平台,给个人、企业和组织提供业务服务与用户管理能力的全新服务平台。… 给企业和组织提供更强大的业务服务与用户管理能力,帮助企业快速实现全新的公众号服务平台是否免费:免费操作难度:简单应用类型:全部应用网址:http://mp.weixin.qq.com今日头条今日头条是一款基于数据挖掘的推荐引擎产品,它为用户推荐有价值的、个性化的信息,提供连接人与信息的新型服务,是国内移动互联网领域成长最快的产品服务之一是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.toutiao.com/百度百家百家是百度新闻的原创内容类平台。每日发布的优质内容将会在百度新闻的网页版、移动端呈现,并被百度搜索和百度其他产品线收录。是否免费:免费操作难度:简单应用类型:全部应用网址:http://baijia.baidu.com/搜狐媒体平台搜狐媒体平台是在搜狐门户改革背景下全新打造的内容发布和分类分发全平台。各个行业的优质内容供给者(媒体、自媒体)均可免费申请入驻,为搜狐提供内容;利用搜狐强大的媒体影响力,入驻媒体和自媒体可获取自己的用户,提升个人的品牌影响力是否免费:免费操作难度:简单应用类型:全部应用网址:http://mp.sohu.com/一点资讯一点资讯是一款高度智能的新闻资讯应用,通过它你可以搜索并订阅任意关键词,它会自动帮你聚合整理并实时更新相关资讯,同时会智能分析你的兴趣爱好,为你推荐感兴趣的内容。看新闻资讯,一点就够了!是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.yidianzixun.com/网易媒体平台网易订阅,聚合旅游、时尚、财经、科技资讯、时事新闻、RSS等众多内容,提供个性化的阅读服务是否免费:免费操作难度:简单应用类型:全部应用网址:http://dy.163.com/wemedia/login.html企鹅媒体平台企鹅媒体平台是2016年3月1日,企鹅媒体平台正式推出,腾讯将提供四个方面的能力。是否免费:免费操作难度:简单应用类型:全部应用网址:https://om.qq.com/userAuth/index北京时间号北京时间互联网门户全新领导者,依托强大的推荐引擎与专业的媒体人团队为用户实时呈现最具价值的新鲜资讯。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.btime.com/QQ公众号QQ公众平台聚合着无限可能。凭借16年来积累的8亿用户资源,依托强势平台技术、数据沉淀和社交关系,QQ公众平台将有效聚集品牌和消费者,以开放合作的姿态与你一起打造未来。是否免费:免费操作难度:简单应用类型:全部应用网址:http://mp.qq.com/凤凰自媒体“凤凰自媒体”正式更名为“凤凰号”。据了解,凤凰自媒体平台更名后,希望能加快品牌特色化进程,深耕高质量内容领域,由此形成行业差异化竞争格局,实现优质文章在凤凰新闻客户端、凤凰网、手机凤凰网、凤凰视频客户端等渠道的有效分发。是否免费:免费操作难度:简单应用类型:全部应用网址:http://fhh.ifeng.com/login大鱼号大鱼号是阿里文娱体系为内容创作者提供的统一账号。大鱼号实现了阿里文娱体系一点接入,多点分发。内容创作者一点接入大鱼号,上传图文/视频可被分发到UC、优酷、土豆、淘系客户端,未来还会扩展到豌豆荚、神马搜索、PP助手等。是否免费:免费操作难度:简单应用类型:全部应用网址:http://mp.uc.cn/index.html知乎一个真实的网络问答社区,帮助你寻找答案,分享知识。..是否免费:免费操作难度:简单应用类型:全部应用网址:https://www.zhihu.com/钛媒体【钛媒体官方网站】钛媒体是国内首家TMT公司人社群媒体,最有钛度的一人一媒体平台,集信息交流融合、IT技术信息、新媒体于一身的媒体平台。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.tmtpost.com/LIKE.TG+社区LIKE.TG最新又推出了一款扶持计划-『自媒体分享计划』满足条件的自媒体,入驻LIKE.TG+社区,可分享总价值百万资源包是否免费:免费操作难度:困难应用类型:全部应用网址:https://cloud.tencent.com/developer/support-plan?invite_code=oc38tj48tn8qhttp://www.tmtpost.com/虎嗅网聚合优质的创新信息与人群,捕获精选|深度|犀利的商业科技资讯。在虎嗅,不错过互联网的每个重要时刻。是否免费:免费操作难度:简单应用类型:全部应用网址:https://www.huxiu.com/砍柴网砍柴网创立于2013年,是一家拥有全球视野的前沿科技媒体,我们始终秉承观点独到、全面深入、有料有趣的宗旨,在科技与人文之间寻找商业新价值,坚持以人文的视角解读科技,用专业的精神剖析时代,孜孜不倦探索科技与商业的未来。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.ikanchai.com/i黑马i黑马是面向创业者的创新型综合服务平台,掌握创业创新领域强有力话语权的媒体矩阵,致力于帮助创业者获得投资、人才、宣传和经验。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.iheima.com/雷锋网雷锋网是国内最早关注人工智能和智能硬件领域的互联网科技媒体,内容涵盖人工智能、智能硬件、机器人、智能驾驶、ARVR、网络安全、物联网、未来医疗、金融科技等9大领域。雷锋网致力于连接和服务学术界、工业界与投资界,为用户提供更专业的互联网科技资讯和培训服务,让用户读懂智能与未来。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.leiphone.com/猎云网猎云网坚守用心服务创业者的理念,专注创业创新,互联网创业项目推荐,关注新产品、新公司、新模式,以原创独家报道、分析以及美国硅谷的一手报道闻名业界。为创业者、投资人及相关业内人士提供交流学习、资源对接的桥梁。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.lieyunwang.com/锌媒体锌媒体是一个关注前沿科技资讯、移动互联网,发现以及商业创新价值的泛科技自媒体平台。精选最新科技新闻,分享即时的移动互联网行业动态和以及提供最具商业价值的互联网创业案例,投资案例。提供绝对给力的干货、,在科技与人文之间挖掘商业新价值。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.xinmeti.com/派代网派代网定位为中国电子商务的入口,目前是中国最活跃、最具影响力的电子商务行业交流平台,聚集了大量的电子商务领军企业创始人群。提供电商学习、人才招聘、企业贷款等电子商务综合服务。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.paidai.com/简书致力于开发维护一套集合文字的书写、编集、发布功能于一体的在线写作编辑工具是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.jianshu.com/亿欧网亿欧是一家专注于新科技、新理念与各产业结合,以助力产业创新升级为使命的服务平台。亿欧旗下有4款产品,分别是亿欧网、视也、天窗、企服盒子。自2014年2月9日开始运营后,迅速成为互联网创业者和产业创新者的首选学习平台,是上百家知名企业的首选商业合作伙伴;先后获得盈动资本、高榕资本、盛景网联领投的三轮融资是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.iyiou.com/思达派思达派是专注创业服务市场的新媒体平台,定位“创业干货分享”,一站集成创业经验、教训等干货,帮助创业者少走弯路。同时还将举办各种线下创业分享和交流活动,分享创业心得,对接人脉、资本、以及公关推广等资源。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.startup-partner.com/界面界面是最受中国中产阶级欢迎的新闻及商业社交平台,旗下拥有精品新闻业务界面新闻、专业投资资讯平台摩尔金融及中国最大独立设计师电商网站尤物。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.jiemian.com/爱范儿聚焦新创和消费主题的科技媒体,成立于 2008 年 10 月,关注产品及体验,致力于“独立,前瞻,深入”的原创报道和分析评论,是国内唯一一家在产业和产品领域同时具有强势影响力的科技媒体。旗下现有 ifanr.com、SocialBase.cn、AppSolution、玩物志、创业及产品社区 MindStore 等多个细分领域的知名产品。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.ifanr.com/36氪36氪为您提供创业资讯、科技新闻、投融资对接、股权投资、极速融资等创业服务,致力成为创业者可以依赖的创业服务平台,为创业者提供最好的产品和服务。是否免费:免费操作难度:简单应用类型:全部应用网址:http://36kr.com如果一篇文章在一个平台一天有100个阅读量,在50个平台上就是5000阅读,那么10天呢,一年356天呢,可能前期会辛苦一点,但是你需要坚持,越到后面,你在互联网上发布的文章越多,加你的人也会越多,而且这些文章将会在多年以后都能够继续为你带来流量,有的人两年前写的文章,现在还有人看了还会加v信。外加两个,趣头条,惠头条。有的人可能会问,这么多平台,发文章比写文章还累!额。。。。。。你需要学会找工具,早就有人开发出来了一键发布功能,一篇文章可以同时发布到多个自媒体平台上!什么工具呢?百度一下,你就知道!以上,是今天给大家提供的一些思路,希望对大家有帮助!这些仅仅是各大门户网站的自媒体开放平台,没有精确到各种类型的全部平台,如小视频类app、综合视频类网站都没有开始说,由于篇幅的原因,留到以后再进行补充吧。
1-4月美国电商支出3316亿美元,消费者转向低价商品
1-4月美国电商支出3316亿美元,消费者转向低价商品
AMZ123 获悉,日前,据外媒报道,Adobe Analytics 的数据显示,2024 年前四个月美国电商增长强劲,同比增长 7%,达到 3316 亿美元。据了解,Adobe Analytics 对美国在线交易数据进行了分析,涵盖美国零售网站的一万亿次访问、1 亿个 SKU 和 18 个产品类别。2024 年 1 月 1 日至 4 月 30 日,美国在线支出达 3316 亿美元,同比增长 7%,得益于电子产品、服装等非必需品的稳定支出以及在线杂货购物的持续激增。Adobe 预计,2024 年上半年在线支出将超过 5000 亿美元,同比增长 6.8%。今年前四个月,美国消费者在线上消费电子产品 618 亿美元(同比增长 3.1%),服装 525 亿美元(同比增长 2.6%)。尽管增幅较小,但这两个类别占电商总支出的 34.5%,帮助保持了营收增长。同时,杂货进一步推动了增长,在线支出达 388 亿美元,同比增长 15.7%。Adobe 预计,未来三年内,该类别将成为电商市场的主导力量,其收入份额与电子产品和服装相当。另一个在线支出费增长较快的类别是化妆品,该类别在 2023 年带来了 350 亿美元的在线消费,同比增长 15.6%。而这一上升趋势仍在继续,截至 4 月 30 日,2024 年美国消费者在化妆品上的在线支出为 132 亿美元,同比增长 8%。此外,数月持续的通货膨胀导致消费者在多个主要类别中购买更便宜的商品。Adobe 发现,个人护理(增长 96%)、电子产品(增长 64%)、服装(增长 47%)、家居/花园(增长 42%)、家具/床上用品(增长 42%)和杂货(增长 33%)等类别的低价商品份额均大幅增加。具体而言,在食品杂货等类别中,低通胀商品的收入增长 13.4%,而高通胀商品的收入下降 15.6%。在化妆品等类别中,影响相对较弱,低通胀商品的收入增长 3.06%,高通胀商品的收入仅下降 0.34%,主要由于消费者对自己喜欢的品牌表现出了更强的忠诚度。而体育用品(增长 28%)、家电(增长 26%)、工具/家装(增长 26%)和玩具(增长 25%)等类别的低价商品份额增幅均较小,这些类别的增幅也主要受品牌忠诚度影响,同时消费者更倾向于购买最高品质的此类产品。此外,“先买后付”(BNPL)支付方式在此期间也出现了持续增长。2024 年 1 月至 4 月,BNPL 推动了 259 亿美元的电商支出,较去年同期大幅增长 11.8%。Adobe 预计,BNPL 将在 2024 年全年推动 810 亿至 848 亿美元的支出,同比增长 8% 至 13%。
12月波兰社媒平台流量盘点,TikTok追赶Instagram
12月波兰社媒平台流量盘点,TikTok追赶Instagram
AMZ123 获悉,近日,市场分析机构 Mediapanel 公布了 2023 年 12 月波兰主流社交平台的最新用户统计数据。受 TikTok 的打击,Pinterest、Facebook 和 Instagram 的用户数量出现下降。根据 Mediapanel 的数据,截至 2023 年 12 月,TikTok 是波兰第三大社交媒体平台,拥有超过 1378 万用户,相当于波兰 46.45% 的互联网用户。排在 TikTok 之前的是 Facebook 和 Instagram,其中 Facebook 拥有超过 2435 万用户,相当于波兰 82.06% 的互联网用户;Instagram 则拥有超过 1409 万用户,相当于波兰 47.47% 的互联网用户。在用户使用时长方面,TikTok 排名第一。2023 年 12 月,TikTok 用户的平均使用时长为 17 小时 18 分钟 42 秒。Facebook 用户的平均使用时长为 15 小时 36 分钟 38 秒,位居第二。其次是 Instagram,平均使用时长为 5 小时 2 分钟 39 秒。与 11 月相比,12 月 Facebook 减少了 58.84 万用户(下降 2.4%),但其用户平均使用时间增加了 32 分钟 50 秒(增长 3.6%)。Instagram 流失了 25.9 万用户(下降 1.8%),但其用户平均使用时间增加了 15 分钟(增长 5.2%)。虽然 TikTok 的用户数量略有增长(增长 8.85 万,即 0.6%),但其用户平均使用时间减少了 47 分钟(减少 4.3%)。12 月份,波兰其他主流社交媒体平台的用户数据(与 11 月相比):X 增加了 39.64 万用户(增长 4.8%),用户平均使用时间增加了 6 分钟 19 秒(增长 9.3%);Pinterest 增加了 23.02 万用户(增长 3.5%),用户平均使用时间增加了 7 分钟 9 秒(增长 16.1%);Snapchat 则增加了 9.04 万用户(增长 1.8%),用户平均使用时间增加了 23 秒(增长 0.2%);LinkedIn 流失了 27.69 万用户(下降 6.2%),用户平均使用时间减少了 1 分钟 36 秒(下降 11.7%);Reddit 流失了 18.6 万用户(下降 7.1%),用户平均使用时间减少了 1 分钟 27 秒(下降 11.6%)。
全球大数据
   探索Discord注册的多重用途
探索Discord注册的多重用途
在当今数字化时代,社交网络平台是人们沟通、分享和互动的重要场所。而Discord作为一款功能强大的聊天和社交平台,正吸引着越来越多的用户。那么,Discord注册可以用来做什么呢?让我们来探索它的多重用途。 首先,通过Discord注册,您可以加入各种兴趣群组和社区,与志同道合的人分享共同的爱好和话题。不论是游戏、音乐、电影还是科技,Discord上有无数个群组等待着您的加入。您可以与其他成员交流、参与讨论、组织活动,结识新朋友并扩大自己的社交圈子。 其次,Discord注册也为个人用户和团队提供了一个协作和沟通的平台。无论您是在学校、工作场所还是志愿组织,Discord的群组和频道功能使得团队成员之间可以方便地分享文件、讨论项目、安排日程,并保持密切的联系。它的语音和视频通话功能还能让远程团队更好地协同工作,提高效率。 对于商业用途而言,Discord注册同样具有巨大潜力。许多品牌和企业已经认识到了Discord作为一个与年轻受众互动的渠道的重要性。通过创建自己的Discord服务器,您可以与客户和粉丝建立更紧密的联系,提供独家内容、产品促销和用户支持。Discord还提供了一些商业工具,如机器人和API,帮助您扩展功能并提供更好的用户体验。 总结起来,Discord注册不仅可以让您加入各种兴趣群组和社区,享受与志同道合的人交流的乐趣,还可以为个人用户和团队提供协作和沟通的平台。对于品牌和企业而言,Discord也提供了与受众互动、推广产品和提供用户支持的机会。所以,赶紧注册一个Discord账号吧,开启多重社交和商业可能性的大门! -->
  商海客discord群发软件:开启营销革命的利器
商海客discord群发软件
开启营销革命的利器
商海客discord群发软件作为一款前沿的营销工具,以其独特的特点和出色的功能,在商业领域掀起了一场营销革命。它不仅为企业带来了全新的营销方式,也为企业创造了巨大的商业价值。 首先,商海客discord群发软件以其高效的群发功能,打破了传统营销方式的束缚。传统营销常常面临信息传递效率低、覆盖范围有限的问题。而商海客discord群发软件通过其强大的群发功能,可以将信息迅速传递给大量的目标受众,实现广告的精准推送。不论是产品推广、品牌宣传还是促销活动,商海客discord群发软件都能帮助企业快速触达潜在客户,提高营销效果。 其次,商海客discord群发软件提供了丰富的营销工具和功能,为企业的营销活动增添了更多的可能性。商海客discord群发软件支持多种媒体形式的推送,包括文本、图片、音频和视频等。企业可以根据自身需求,定制个性化的消息内容和推广方案,以吸引目标受众的注意。此外,商海客discord群发软件还提供了数据分析和统计功能,帮助企业了解营销效果,进行精细化的调整和优化。 最后,商海客discord群发软件的用户体验和易用性也为企业带来了便利。商海客discord群发软件的界面简洁明了,操作简单易懂,即使对于非技术人员也能够快速上手。商海客discord群发软件还提供了稳定的技术支持和优质的客户服务,确保用户在使用过程中能够获得及时的帮助和解决问题。 -->
 Discord|海外社媒营销的下一个风口?
Discord|海外社媒营销的下一个风口?
Discord这个软件相信打游戏的各位多少都会有点了解。作为功能上和YY相类似的语音软件,已经逐渐成为各类游戏玩家的青睐。在这里你可以创建属于自己的频道,叫上三五个朋友一起开黑,体验线上五连坐的游戏体验。但Discord可不是我们口中说的美国版YY这么简单。 Discord最初是为了方便人们交流而创立的应用程序。游戏玩家、电影迷和美剧迷、包括NFT创作者和区块链项目都在Discord上装修起一个个属于自己的小家。而在互联网的不断发展中,Discord现如今已经发展成为一种高效的营销工具,其强大的社区的功能已远不止语音交谈这一单一功能了。本文我们将结合市场营销现有的一些概念,带你领略Discord背后的无穷价值。 初代海外社媒营销: 当我们谈及Marketing市场营销,我们大多能想到的就是广告,以广告投放去获得较为多的转化为最终目的。但随着公众利益的变化,市场营销的策略也在不断改变。社交媒体类别的营销是现在更多品牌更为看重的一块流量池。我们可以选择付费营销,当然也可以选择不付费,这正式大多数的品牌所处的阶段。如国内的微博,抖音。又好比海外的Facebook, Instagram等。 但是,当我们深入地了解这些社交媒体的算法时不难发现。人们经常会错过我们的内容,又或者在看到这是一个广告之后就选择离开,其推广的触达率并不显著。其原因其实和初代社交媒体的属性分不开。 我们来打个比方:当你在YouTube上看着喜爱的博主视频,YouTube突然暂停了你的视频,给你插入了品牌方的广告。试问你的心情如何?你会选择安心看完这个广告,对其推广的产品产生了兴趣。还是想尽一切办法去关掉这个烦人的广告?而在不付费的内容上:你更喜欢看那些能娱乐你,充实你生活的内容。还是选择去看一个可能和你毫不相干的品牌贴文?在大数据的加持下,品牌方可能绞尽脑汁的想去获得你这个用户。但选择权仍就在用户手上,用户选择社交媒体的原因更多是为了娱乐和社交。我们也不愿意和一个个客气的“品牌Logo”去对话。 Discord是如何改变营销世界的? Discord又有什么不一样呢?你觉的他的营销手段就像发Email一样,给你特定的社群发送一组消息?谈到Email,这里要插一嘴。其触达率表现也并不优异,你发送的重要通告,新闻稿,打折促销。都有可能在用户还未浏览收之前就已经进了垃圾箱,又或者是和其他数百封未读邮件中等待着缘分的到来。 其实Discord的频道属性很美妙的化解了社交媒体现在的窘境,我们再来打个比方:比如你很喜欢篮球,因此你进入到了这个Discord篮球频道。而在这个频道里又包含了中锋,前锋,后卫这些细分频道。后卫又细分到了控球后卫,得分后卫。但总的来说,这个频道的用户都是喜欢篮球的群体。Discord的属性也拉近了品牌和用户的距离,你们不再是用户和一个个官方的“品牌Logo”对话。取而代之的则是一个个亲近感十足的好兄弟。直播带货中的“家人们”好像就是这一形式哈哈。 因此在Discord 上你可以针对不同频道发送不同的公告消息,使目标用户能够及时获得你的任何更新。他可不像电子邮件一样,淹没在一堆未读邮件中,也不会像社媒贴文一样被忽视。更精准的去区分不同的目标受众这一独特性也注定了Discord Marketing的强大功能。 Discord拓展属性: 自Facebook更名Meta等一系列动作下,2021年被世人称为元宇宙元年。在这一大背景下,更多的社交媒体开始逐渐向元宇宙靠拢。Twitter逐渐成为各类项目方的首选宣发媒体。Discord的属性也被更多项目方所发现,现如今Discord已被广泛运用在区块链领域。Discord事实上已经成为加密货币社区的最大聚集地,学习使用Discord也已经成为了圈内最入门技能。随着未来大量的区块链项目的上线Discord也将获得更加直接的变现手段。 Discord的各类载体已经数不胜数,区块链、游戏开黑、公司办公软件、线上教课。Discord是否能成为海外社媒的下一个风口?还是他已经成为了?这个不是我们能说了算的,但甭管你是想做品牌推广,还是单纯的就想酣畅漓淋的和朋友一起开个黑。选择Discord都是一个不错的选择。 -->
社交媒体

                    100+ Instagram Stats You Need to Know in 2024
100+ Instagram Stats You Need to Know in 2024
It feels like Instagram, more than any other social media platform, is evolving at a dizzying pace. It can take a lot of work to keep up as it continues to roll out new features, updates, and algorithm changes. That‘s where the Instagram stats come in. There’s a lot of research about Instagram — everything from its users' demographics, brand adoption stats, and all the difference between micro and nano influencers. I use this data to inform my marketing strategies and benchmark my efforts. Read on to uncover more social media stats to help you get ideas and improve your Instagram posting strategy. 80+ Instagram Stats Click on a category below to jump to the stats for that category: Instagram's Growth Instagram User Demographics Brand Adoption Instagram Post Content Instagram Posting Strategy Instagram Influencer Marketing Statistics Instagram's Growth Usage 1. Instagram is expected to reach 1.44 billion users by 2025. (Statista) 2. The Instagram app currently has over 1.4 billion monthly active users. (Statista) 3. U.S. adults spend an average of 33.1 minutes per day on Instagram in 2024, a 3-minute increase from the year before. (Sprout Social) 4. Instagram ad revenue is anticipated to reach $59.61 billion in 2024. (Oberlo) 5. Instagram’s Threads has over 15 Million monthly active users. (eMarketer) 6. 53.7% of marketers plan to use Instagram reels for influencer marketing in 2024. (eMarketer) 7. 71% of marketers say Instagram is the platform they want to learn about most. (Skillademia) 8. There are an estimated 158.4 million Instagram users in the United States in 2024. (DemandSage) 9. As of January 2024, India has 362.9 million Instagram users, the largest Instagram audience in the world. (Statista) 10. As of January 2024, Instagram is the fourth most popular social media platform globally based on monthly active users. Facebook is first. YouTube and WhatsApp rank second and third. (Statista) https://youtu.be/EyHV8aZFWqg 11. Over 400 million Instagram users use the Stories feature daily. (Keyhole) 12. As of April 2024, the most-liked post on Instagram remains a carousel of Argentine footballer Lionel Messi and his teammates celebrating the 2022 FIFA World Cup win. (FIFA) 13. The fastest-growing content creator on Instagram in 2024 is influencer Danchmerk, who grew from 16k to 1.6 Million followers in 8 months. (Instagram) 14. The most-followed Instagram account as of March 2024 is professional soccer player Cristiano Ronaldo, with 672 million followers. (Forbes) 15. As of April 2024, Instagram’s own account has 627 million followers. (Instagram) Instagram User Demographics 16. Over half of the global Instagram population is 34 or younger. (Statista) 17. As of January 2024, almost 17% of global active Instagram users were men between 18 and 24. (Statista) 18. Instagram’s largest demographics are Millennials and Gen Z, comprising 61.8% of users in 2024. (MixBloom) 19. Instagram is Gen Z’s second most popular social media platform, with 75% of respondents claiming usage of the platform, after YouTube at 80%. (Later) 20. 37.74% of the world’s 5.3 billion active internet users regularly access Instagram. (Backlinko) 21. In January 2024, 55% of Instagram users in the United States were women, and 44% were men. (Statista) 22. Only 7% of Instagram users in the U.S. belong to the 13 to 17-year age group. (Statista) 23. Only 5.7% of Instagram users in the U.S. are 65+ as of 2024. (Statista) 24. Only 0.2% of Instagram users are unique to the platform. Most use Instagram alongside Facebook (80.8%), YouTube (77.4%), and TikTok (52.8%). (Sprout Social) 25. Instagram users lean slightly into higher tax brackets, with 47% claiming household income over $75,000. (Hootsuite) 26. Instagram users worldwide on Android devices spend an average of 29.7 minutes per day (14 hours 50 minutes per month) on the app. (Backlinko) 27. 73% of U.S. teens say Instagram is the best way for brands to reach them. (eMarketer) 28. 500 million+ accounts use Instagram Stories every day. (Facebook) 29. 35% of music listeners in the U.S. who follow artists on Facebook and Instagram do so to connect with other fans or feel like part of a community. (Facebook) 30. The average Instagram user spends 33 minutes a day on the app. (Oberlo) 31. 45% of people in urban areas use Instagram, while only 25% of people in rural areas use the app. (Backlinko) 32. Approximately 85% of Instagram’s user base is under the age of 45. (Statista) 33. As of January 2024, the largest age group on Instagram is 18-24 at 32%, followed by 30.6% between ages 25-34. (Statista) 34. Globally, the platform is nearly split down the middle in terms of gender, with 51.8% male and 48.2% female users. (Phyllo) 35. The numbers differ slightly in the U.S., with 56% of users aged 13+ being female and 44% male. (Backlinko) 36. As of January 2024, Instagram is most prevalent in India, with 358.55 million users, followed by the United States (158.45 million), Brazil (122.9 million), Indonesia (104.8 million), and Turkey (56.7 million). (Backlinko) 37. 49% of Instagram users are college graduates. (Hootsuite) 38. Over 1.628 Billion Instagram users are reachable via advertising. (DataReportal) 39. As of January 2024, 20.3% of people on Earth use Instagram. (DataReportal) Brand Adoption 40. Instagram is the top platform for influencer marketing, with 80.8% of marketers planning to use it in 2024. (Sprout Social) 41. 29% of marketers plan to invest the most in Instagram out of any social media platform in 2023. (Statista) 42. Regarding brand safety, 86% of marketers feel comfortable advertising on Instagram. (Upbeat Agency) 43. 24% of marketers plan to invest in Instagram, the most out of all social media platforms, in 2024. (LIKE.TG) 44. 70% of shopping enthusiasts turn to Instagram for product discovery. (Omnicore Agency) 45. Marketers saw the highest engagement rates on Instagram from any other platform in 2024. (Hootsuite) 46. 29% of marketers say Instagram is the easiest platform for working with influencers and creators. (Statista) 47. 68% of marketers reported that Instagram generates high levels of ROI. (LIKE.TG) 48. 21% of marketers reported that Instagram yielded the most significant ROI in 2024. (LIKE.TG) 49. 52% of marketers plan to increase their investment in Instagram in 2024. (LIKE.TG) 50. In 2024, 42% of marketers felt “very comfortable” advertising on Instagram, and 40% responded “somewhat comfortable.” (LIKE.TG) 51. Only 6% of marketers plan to decrease their investment in Instagram in 2024. (LIKE.TG) 52. 39% of marketers plan to leverage Instagram for the first time in 2024. (LIKE.TG) 53. 90% of people on Instagram follow at least one business. (Instagram) 54. 50% of Instagram users are more interested in a brand when they see ads for it on Instagram. (Instagram) 55. 18% of marketers believe that Instagram has the highest growth potential of all social apps in 2024. (LIKE.TG) 56. 1 in 4 marketers say Instagram provides the highest quality leads from any social media platform. (LIKE.TG) 57. Nearly a quarter of marketers (23%) say that Instagram results in the highest engagement levels for their brand compared to other platforms. (LIKE.TG) 58. 46% of marketers leverage Instagram Shops. Of the marketers who leverage Instagram Shops, 50% report high ROI. (LIKE.TG) 59. 41% of marketers leverage Instagram Live Shopping. Of the marketers who leverage Instagram Live Shopping, 51% report high ROI. (LIKE.TG) 60. Education and Health and Wellness industries experience the highest engagement rates. (Hootsuite) 61. 67% of users surveyed have “swiped up” on the links of branded Stories. (LIKE.TG) 62. 130 million Instagram accounts tap on a shopping post to learn more about products every month. (Omnicore Agency) Instagram Post Content 63. Engagement for static photos has decreased by 44% since 2019, when Reels debuted. (Later) 64. The average engagement rate for photo posts is .059%. (Social Pilot) 65. The average engagement rate for carousel posts is 1.26% (Social Pilot) 66. The average engagement rate for Reel posts is 1.23% (Social Pilot) 67. Marketers rank Instagram as the platform with the best in-app search capabilities. (LIKE.TG) 68. The most popular Instagram Reel is from Samsung and has over 1 billion views. (Lifestyle Asia) 69. Marketers rank Instagram as the platform with the most accurate algorithm, followed by Facebook. (LIKE.TG) 70. A third of marketers say Instagram offers the most significant ROI when selling products directly within the app. (LIKE.TG) 71. Instagram Reels with the highest engagement rates come from accounts with fewer than 5000 followers, with an average engagement rate of 3.79%. (Social Pilot) 72. A third of marketers say Instagram offers the best tools for selling products directly within the app. (LIKE.TG) 73. Over 100 million people watch Instagram Live every day. (Social Pilot) 74. 70% of users watch Instagram stories daily. (Social Pilot) 75. 50% of people prefer funny Instagram content, followed by creative and informative posts. (Statista) 76. Instagram Reels are the most popular post format for sharing via DMs. (Instagram) 77. 40% of Instagram users post stories daily. (Social Pilot) 78. An average image on Instagram gets 23% more engagement than one published on Facebook. (Business of Apps) 79. The most geo-tagged city in the world is Los Angeles, California, and the tagged location with the highest engagement is Coachella, California. (LIKE.TG) Instagram Posting Strategy 80. The best time to post on Instagram is between 7 a.m. and 9 a.m. on weekdays. (Social Pilot) 81. Posts with a tagged location result in 79% higher engagement than posts without a tagged location. (Social Pilot) 82. 20% of users surveyed post to Instagram Stories on their business account more than once a week. (LIKE.TG) 83. 44% of users surveyed use Instagram Stories to promote products or services. (LIKE.TG) 84. One-third of the most viewed Stories come from businesses. (LIKE.TG) 85. More than 25 million businesses use Instagram to reach and engage with audiences. (Omnicore Agency) 86. 69% of U.S. marketers plan to spend most of their influencer budget on Instagram. (Omnicore Agency) 87. The industry that had the highest cooperation efficiency with Instagram influencers was healthcare, where influencer posts were 4.2x more efficient than brand posts. (Emplifi) 88. Instagram is now the most popular social platform for following brands. (Marketing Charts) Instagram Influencer Marketing Statistics 89. Instagram is the top platform for influencer marketing, with 80.8% of marketers planning to use the platform for such purposes in 2024 (Oberlo) 90. Nano-influencers (1,000 to 10,000 followers) comprise most of Instagram’s influencer population, at 65.4%. (Statista) 91. Micro-influencers (10,000 to 50,000 followers) account for 27.73% (Socially Powerful) 92. Mid-tier influencers (50,000 to 500,000 followers) account for 6.38% (Socially Powerful) 93. Nano-influencers (1,000 to 10,000 followers) have the highest engagement rate at 5.6% (EmbedSocial) 94. Mega-influencers and celebrities with more than 1 million followers account for 0.23%. (EmbedSocial) 95. 77% of Instagram influencers are women. (WPBeginner) 96. 30% of markers say that Instagram is their top channel for ROI in influencer marketing (Socially Powerful) 97. 25% of sponsored posts on Instagram are related to fashion (Socially Powerful) 98. The size of the Instagram influencer marketing industry is expected to reach $22.2 billion by 2025. (Socially Powerful) 99. On average, Instagram influencers charge $418 for a sponsored post in 2024, approximately 15.17%​​​​​​​ higher than in 2023. (Collabstr) 100. Nano-influencers charge between $10-$100 per Instagram post. (ClearVoice) 101. Celebrities and macro influencers charge anywhere from $10,000 to over $1 million for a single Instagram post in 2024. (Shopify) 102. Brands can expect to earn $4.12 of earned media value for each $1 spent on Instagram influencer marketing. (Shopify) The landscape of Instagram is vast and ever-expanding. However, understanding these key statistics will ensure your Instagram strategy is well-guided and your marketing dollars are allocated for maximum ROI. There’s more than just Instagram out there, of course. So, download the free guide below for the latest Instagram and Social Media trends.

                    130 Instagram Influencers You Need To Know About in 2022
130 Instagram Influencers You Need To Know About in 2022
In 2021, marketers that used influencer marketing said the trend resulted in the highest ROI. In fact, marketers have seen such success from influencer marketing that 86% plan to continue investing the same amount or increase their investments in the trend in 2022. But, if you’ve never used an influencer before, the task can seem daunting — who’s truly the best advocate for your brand? Here, we’ve cultivated a list of the most popular influencers in every industry — just click on one of the links below and take a look at the top influencers that can help you take your business to the next level: Top Food Influencers on Instagram Top Travel Influencers on Instagram Top Fashion Style Influencers on Instagram Top Photography Influencers on Instagram Top Lifestyle Influencers on Instagram Top Design Influencers on Instagram Top Beauty Influencers on Instagram Top Sport Fitness Influencers on Instagram Top Influencers on Instagram Top Food Influencers on Instagram Jamie Oliver (9.1M followers) ladyironchef (620k followers) Megan Gilmore (188k followers) Ashrod (104k followers) David Chang (1.7M followers) Ida Frosk (299k followers) Lindsey Silverman Love (101k followers) Nick N. (60.5k followers) Molly Tavoletti (50.1k followers) Russ Crandall (39.1k followers) Dennis the Prescott (616k followers) The Pasta Queen (1.5M followers) Thalia Ho (121k followers) Molly Yeh (810k followers) C.R Tan (59.4k followers) Michaela Vais (1.2M followers) Nicole Cogan (212k followers) Minimalist Baker (2.1M followers) Yumna Jawad (3.4M followers) Top Travel Influencers on Instagram Annette White (100k followers) Matthew Karsten (140k followers) The Points Guy (668k followers) The Blonde Abroad (520k followers) Eric Stoen (330k followers) Kate McCulley (99k followers) The Planet D (203k followers) Andrew Evans (59.9k followers) Jack Morris (2.6M followers) Lauren Bullen (2.1M followers) The Bucket List Family (2.6M followers) Fat Girls Traveling (55K followers) Tara Milk Tea (1.3M followers) Top Fashion Style Influencers on Instagram Alexa Chung (5.2M followers) Julia Berolzheimer (1.3M followers) Johnny Cirillo (719K followers) Chiara Ferragni (27.2M followers) Jenn Im (1.7M followers) Ada Oguntodu (65.1k followers) Emma Hill (826k followers) Gregory DelliCarpini Jr. (141k followers) Nicolette Mason (216k followers) Majawyh (382k followers) Garance Doré (693k followers) Ines de la Fressange (477k followers) Madelynn Furlong (202k followers) Giovanna Engelbert (1.4M followers) Mariano Di Vaio (6.8M followers) Aimee Song (6.5M followers) Danielle Bernstein (2.9M followers) Gabi Gregg (910k followers) Top Photography Influencers on Instagram Benjamin Lowy (218k followers) Michael Yamashita (1.8M followers) Stacy Kranitz (101k followers) Jimmy Chin (3.2M followers) Gueorgui Pinkhassov (161k followers) Dustin Giallanza (5.2k followers) Lindsey Childs (31.4k followers) Edith W. Young (24.9k followers) Alyssa Rose (9.6k followers) Donjay (106k followers) Jeff Rose (80.1k followers) Pei Ketron (728k followers) Paul Nicklen (7.3M followers) Jack Harries (1.3M followers) İlhan Eroğlu (852k followers) Top Lifestyle Influencers on Instagram Jannid Olsson Delér (1.2 million followers) Oliver Proudlock (691k followers) Jeremy Jacobowitz (434k followers) Jay Caesar (327k followers) Jessie Chanes (329k followers) Laura Noltemeyer (251k followers) Adorian Deck (44.9k followers) Hind Deer (547k followers) Gloria Morales (146k followers) Kennedy Cymone (1.6M followers) Sydney Leroux Dwyer (1.1M followers) Joanna Stevens Gaines (13.6M followers) Lilly Singh (11.6M followers) Rosanna Pansino (4.4M followers) Top Design Influencers on Instagram Marie Kondo (4M followers) Ashley Stark Kenner (1.2M followers) Casa Chicks (275k followers) Paulina Jamborowicz (195k followers) Kasia Będzińska (218k followers) Jenni Kayne (500k followers) Will Taylor (344k followers) Studio McGee (3.3M followers) Mandi Gubler (207k followers) Natalie Myers (51.6k followers) Grace Bonney (840k followers) Saudah Saleem (25.3k followers) Niña Williams (196k followers) Top Beauty Influencers on Instagram Michelle Phan (1.9M followers) Shaaanxo (1.3M followers) Jeffree Star (13.7M followers) Kandee Johnson (2M followers) Manny Gutierrez (4M followers) Naomi Giannopoulos (6.2M followers) Samantha Ravndahl (2.1M followers) Huda Kattan (50.5M followers) Wayne Goss (703k followers) Zoe Sugg (9.3M followers) James Charles (22.9M followers) Shayla Mitchell (2.9M followers) Top Sport Fitness Influencers on Instagram Massy Arias (2.7M followers) Eddie Hall (3.3M followers) Ty Haney (92.6k followers) Hannah Bronfman (893k followers) Kenneth Gallarzo (331k followers) Elisabeth Akinwale (113k followers) Laura Large (75k followers) Akin Akman (82.3k followers) Sjana Elise Earp (1.4M followers) Cassey Ho (2.3M followers) Kayla Itsines (14.5M followers) Jen Selter (13.4M followers) Simeon Panda (8.1M followers) Top Instagram InfluencersJamie OliverDavid ChangJack Morris and Lauren BullenThe Bucket List FamilyChiara FerragniAlexa ChungJimmy ChinJannid Olsson DelérGrace BonneyHuda KattanZoe SuggSjana Elise EarpMassy Arias 1. Jamie Oliver Jamie Oliver, a world-renowned chef and restaurateur, is Instagram famous for his approachable and delicious-looking cuisine. His page reflects a mix of food pictures, recipes, and photos of his family and personal life. His love of beautiful food and teaching others to cook is clearly evident, which must be one of the many reasons why he has nearly seven million followers. 2. David Chang Celebrity chef David Chang is best known for his world-famous restaurants and big personality. Chang was a judge on Top Chef and created his own Netflix show called Ugly Delicious, both of which elevated his popularity and likely led to his huge followership on Instagram. Most of his feed is filled with food videos that will make you drool. View this post on Instagram 3. Jack Morris and Lauren Bullen Travel bloggers Jack Morris (@jackmorris) and Lauren Bullen (@gypsea_lust)have dream jobs -- the couple travels to some of the most beautiful places around the world and documents their trips on Instagram. They have developed a unique and recognizable Instagram aesthetic that their combined 4.8 million Instagram followers love, using the same few filters and posting the most striking travel destinations. View this post on Instagram 4. The Bucket List Family The Gee family, better known as the Bucket List Family, travel around the world with their three kids and post videos and images of their trips to YouTube and Instagram. They are constantly sharing pictures and stories of their adventures in exotic places. This nomad lifestyle is enjoyed by their 2.6 million followers. View this post on Instagram 5. Chiara Ferragni Chiara Ferragni is an Italian fashion influencer who started her blog The Blonde Salad to share tips, photos, and clothing lines. Ferragni has been recognized as one of the most influential people of her generation, listed on Forbes’ 30 Under 30 and the Bloglovin’ Award Blogger of the Year. 6. Alexa Chung Model and fashion designer Alexa Chung is Instagram famous for her elegant yet charming style and photos. After her modeling career, she collaborated with many brands like Mulberry and Madewell to create her own collection, making a name for herself in the fashion world. Today, she shares artistic yet fun photos with her 5.2 million Instagram followers. 7. Jimmy Chin Jimmy Chin is an award-winning professional photographer who captures high-intensity shots of climbing expeditions and natural panoramas. He has won multiple awards for his work, and his 3.2 million Instagram followers recognize him for his talent. 8. Jannid Olsson Delér Jannid Olsson Delér is a lifestyle and fashion blogger that gathered a huge social media following for her photos of outfits, vacations, and her overall aspirational life. Her 1.2 million followers look to her for travel and fashion inspirations. 9. Grace Bonney Design*Sponge is a design blog authored by Grace Bonney, an influencer recognized by the New York Times, Forbes, and other major publications for her impact on the creative community. Her Instagram posts reflect her elegant yet approachable creative advice, and nearly a million users follow her account for her bright and charismatic feed. 10. Huda Kattan Huda Kattan took the beauty world by storm -- her Instagram began with makeup tutorials and reviews and turned into a cosmetics empire. Huda now has 1.3 million Instagram followers and a company valued at $1.2 billion. Her homepage is filled with makeup videos and snaps of her luxury lifestyle. View this post on Instagram 11. Zoe Sugg Zoe Sugg runs a fashion, beauty, and lifestyle blog and has nearly 10 million followers on Instagram. She also has an incredibly successful YouTube channel and has written best-selling books on the experience of viral bloggers. Her feed consists mostly of food, her pug, selfies, and trendy outfits. View this post on Instagram 12. Sjana Elise Earp Sjana Elise Earp is a lifestyle influencer who keeps her Instagram feed full of beautiful photos of her travels. She actively promotes yoga and healthy living to her 1.4 million followers, becoming an advocate for an exercise program called SWEAT. 13. Massy Arias Personal trainer Massy Arias is known for her fitness videos and healthy lifestyle. Her feed aims to inspire her 2.6 million followers to keep training and never give up on their health. Arias has capitalized on fitness trends on Instagram and proven to both herself and her followers that exercise can improve all areas of your life. View this post on Instagram

                    24 Stunning Instagram Themes (& How to Borrow Them for Your Own Feed)
24 Stunning Instagram Themes (& How to Borrow Them for Your Own Feed)
Nowadays, Instagram is often someone's initial contact with a brand, and nearly half of its users shop on the platform each week. If it's the entryway for half of your potential sales, don't you want your profile to look clean and inviting? Taking the time to create an engaging Instagram feed aesthetic is one of the most effective ways to persuade someone to follow your business's Instagram account or peruse your posts. You only have one chance to make a good first impression — so it's critical that you put effort into your Instagram feed. Finding the perfect place to start is tough — where do you find inspiration? What color scheme should you use? How do you organize your posts so they look like a unit? We know you enjoy learning by example, so we've compiled the answers to all of these questions in a list of stunning Instagram themes. We hope these inspire your own feed's transformation. But beware, these feeds are so desirable, you'll have a hard time choosing just one. What is an Instagram theme?An instagram theme is a visual aesthetic created by individuals and brands to achieve a cohesive look on their Instagram feeds. Instagram themes help social media managers curate different types of content into a digital motif that brings a balanced feel to the profile. Tools to Create Your Own Instagram Theme Creating a theme on your own requires a keen eye for detail. When you’re editing several posts a week that follow the same theme, you’ll want to have a design tool handy to make that workflow easier. Pre-set filters, color palettes, and graphic elements are just a few of the features these tools use, but if you have a sophisticated theme to maintain, a few of these tools include advanced features like video editing and layout previews. Here are our top five favorite tools to use when editing photos for an Instagram theme. 1. VSCO Creators look to VSCO when they want to achieve the most unique photo edits. This app is one of the top-ranked photo editing tools among photographers because it includes advanced editing features without needing to pull out all the stops in Photoshop. If you’re in a hurry and want to create an Instagram theme quickly, use one of the 200+ VSCO presets including name-brand designs by Kodak, Agfa, and Ilford. If you’ll be including video as part of your content lineup on Instagram, you can use the same presets from the images so every square of content blends seamlessly into the next no matter what format it’s in. 2. FaceTune2 FaceTune2 is a powerful photo editing app that can be downloaded on the App Store or Google Play. The free version of the app includes all the basic editing features like brightness, lighting, cropping, and filters. The pro version gives you more detailed control over retouching and background editing. For video snippets, use FaceTune Video to make detailed adjustments right from your mobile device — you’ll just need to download the app separately for that capability. If you’re starting to test whether an Instagram theme is right for your brand, FaceTune2 is an affordable tool worth trying. 3. Canva You know Canva as a user-friendly and free option to create graphics, but it can be a powerful photo editing tool to curate your Instagram theme. For more abstract themes that mix imagery with graphic art, you can add shapes, textures, and text to your images. Using the photo editor, you can import your image and adjust the levels, add filters, and apply unique effects to give each piece of content a look that’s unique to your brand. 4. Adobe Illustrator Have you ever used Adobe Illustrator to create interesting overlays and tints for images? You can do the same thing to develop your Instagram theme. Traditionally, Adobe Illustrator is the go-to tool to create vectors and logos, but this software has some pretty handy features for creating photo filters and designs. Moreover, you can layout your artboards in an Instagram-style grid to see exactly how each image will appear in your feed. 5. Photoshop Photoshop is the most well-known photo editing software, and it works especially well for creating Instagram themes. If you have the capacity to pull out all the stops and tweak every detail, Photoshop will get the job done. Not only are the editing, filter, and adjustment options virtually limitless, Photoshop is great for batch processing the same edits across several images in a matter of seconds. You’ll also optimize your workflow by using photoshop to edit the composition, alter the background, and remove any unwanted components of an image without switching to another editing software to add your filter. With Photoshop, you have complete control over your theme which means you won’t have to worry about your profile looking exactly like someone else’s. Instagram ThemesTransitionBlack and WhiteBright ColorsMinimalistOne ColorTwo ColorsPastelsOne ThemePuzzleUnique AnglesText OnlyCheckerboardBlack or White BordersSame FilterFlatlaysVintageRepetitionMix-and-match Horizontal and Vertical BordersQuotesDark ColorsRainbowDoodleTextLinesAnglesHorizontal Lines 1. Transition If you aren’t set on one specific Instagram theme, consider the transition theme. With this aesthetic, you can experiment with merging colors every couple of images. For example, you could start with a black theme and include beige accents in every image. From there, gradually introduce the next color, in this case, blue. Eventually, you’ll find that your Instagram feed will seamlessly transition between the colors you choose which keeps things interesting without straying from a cohesive look and feel. 2. Black and White A polished black and white theme is a good choice to evoke a sense of sophistication. The lack of color draws you into the photo's main subject and suggests a timeless element to your business. @Lisedesmet's black and white feed, for instance, focuses the user’s gaze on the image's subject, like the black sneakers or white balloon. 3. Bright Colors If your company's brand is meant to imply playfulness or fun, there's probably no better way than to create a feed full of bright colors. Bright colors are attention-grabbing and lighthearted, which could be ideal for attracting a younger audience. @Aww.sam's feed, for instance, showcases someone who doesn't take herself too seriously. 4. Minimalist For an artsier edge, consider taking a minimalist approach to your feed, like @emwng does. The images are inviting and slightly whimsical in their simplicity, and cultivate feelings of serenity and stability. The pup pics only add wholesomeness to this minimalist theme. Plus, minimalist feeds are less distracting by nature, so it can be easier to get a true sense of the brand from the feed alone, without clicking on individual posts. 5. One Color One of the easiest ways to pick a theme for your feed is to choose one color and stick to it — this can help steer your creative direction, and looks clean and cohesive from afar. It's particularly appealing if you choose an aesthetically pleasing and calm color, like the soft pink used in the popular hashtag #blackwomeninpink. 6. Two Colors If you're interested in creating a highly cohesive feed but don't want to stick to the one-color theme, consider trying two. Two colors can help your feed look organized and clean — plus, if you choose branded colors, it can help you create cohesion between your other social media sites the website itself. I recommend choosing two contrasting colors for a punchy look like the one shown in @Dreaming_outloud’s profile. 7. Pastels Similar to the one-color idea, it might be useful to choose one color palette for your feed, like @creativekipi's use of pastels. Pastels, in particular, often used for Easter eggs or cupcake decorations, appear childlike and cheerful. Plus, they're captivating and unexpected. 8. One Subject As evident from @mustdoflorida's feed (and username), it's possible to focus your feed on one singular object or idea — like beach-related objects and activities in Florida. If you're aiming to showcase your creativity or photography skills, it could be compelling to create a feed where each post follows one theme. 9. Puzzle Creating a puzzle out of your feed is complicated and takes some planning, but can reap big rewards in terms of uniqueness and engaging an audience. @Juniperoats’ posts, for instance, make the most sense when you look at it from the feed, rather than individual posts. It's hard not to be both impressed and enthralled by the final result, and if you post puzzle piece pictures individually, you can evoke serious curiosity from your followers. 10. Unique Angles Displaying everyday items and activities from unexpected angles is sure to draw attention to your Instagram feed. Similar to the way lines create a theme, angles use direction to create interest. Taking an image of different subjects from similar angles can unite even the most uncommon photos into a consistent theme. 11. Text Only A picture is worth a thousand words, but how many pictures is a well-designed quote worth? Confident Woman Co. breaks the rules of Instagram that say images should have a face in them to get the best engagement. Not so with this Instagram theme. The bright colors and highlighted text make this layout aesthetically pleasing both in the Instagram grid format and as a one-off post on the feed. Even within this strict text-only theme, there’s still room to break up the monotony with a type-treated font and textured background like the last image does in the middle row. 12. Checkerboard If you're not a big fan of horizontal or vertical lines, you might try a checkerboard theme. Similar to horizontal lines, this theme allows you to alternate between content and images or colors as seen in @thefemalehustlers’ feed. 13. Black or White Borders While it is a bit jarring to have black or white borders outlining every image, it definitely sets your feed apart from everyone else's. @Beautifulandyummy, for instance, uses black borders to draw attention to her images, and the finished feed looks both polished and sophisticated. This theme will likely be more successful if you're aiming to sell fashion products or want to evoke an edgier feel for your brand. 14. Same Filter If you prefer uniformity, you'll probably like this Instagram theme, which focuses on using the same filter (or set of filters) for every post. From close up, this doesn't make much difference on your images, but from afar, it definitely makes the feed appear more cohesive. @marianna_hewitt, for example, is able to make her posts of hair, drinks, and fashion seem more refined and professional, simply by using the same filter for all her posts. 15. Flatlays If your primary goal with Instagram is to showcase your products, you might want a Flatlay theme. Flatlay is an effective way to tell a story simply by arranging objects in an image a certain way and makes it easier to direct viewers' attention to a product. As seen in @thedailyedited's feed, a flatlay theme looks fresh and modern. 16. Vintage If it aligns with your brand, vintage is a creative and striking aesthetic that looks both artsy and laid-back. And, while "vintage" might sound a little bit vague, it's easy to conjure. Simply try a filter like Slumber or Aden (built into Instagram), or play around with a third-party editing tool to find a soft, hazy filter that makes your photos look like they were taken from an old polaroid camera. 17. Repetition In @girleatworld's Instagram account, you can count on one thing to remain consistent throughout her feed: she's always holding up food in her hand. This type of repetition looks clean and engaging, and as a follower, it means I always recognize one of her posts as I'm scrolling through my own feed. Consider how you might evoke similar repetition in your own posts to create a brand image all your own. 18. Mix-and-match Horizontal and Vertical Borders While this admittedly requires some planning, the resulting feed is incredibly eye-catching and unique. Simply use the Preview app and choose two different white borders, Vela and Sole, to alternate between horizontal and vertical borders. The resulting feed will look spaced out and clean. 19. Quotes If you're a writer or content creator, you might consider creating an entire feed of quotes, like @thegoodquote feed, which showcases quotes on different mediums, ranging from paperback books to Tweets. Consider typing your quotes and changing up the color of the background, or handwriting your quotes and placing them near interesting objects like flowers or a coffee mug. 20. Dark Colors @JackHarding 's nature photos are nothing short of spectacular, and he highlights their beauty by filtering with a dark overtone. To do this, consider desaturating your content and using filters with cooler colors, like greens and blues, rather than warm ones. The resulting feed looks clean, sleek, and professional. 21. Rainbow One way to introduce color into your feed? Try creating a rainbow by slowly progressing your posts through the colors of the rainbow, starting at red and ending at purple (and then, starting all over again). The resulting feed is stunning. 22. Doodle Most people on Instagram stick to photos and filters, so to stand out, you might consider adding drawings or cartoon doodles on top of (or replacing) regular photo posts. This is a good idea if you're an artist or a web designer and want to draw attention to your artistic abilities — plus, it's sure to get a smile from your followers, like these adorable doodles shown below by @josie.doodles. 23. Content Elements Similar elements in your photos can create an enticing Instagram theme. In this example by The Container Store Custom Closets, the theme uses shelves or clothes in each image to visually bring the feed together. Rather than each photo appearing as a separate room, they all combine to create a smooth layout that displays The Container Store’s products in a way that feels natural to the viewer. 24. Structural Lines Something about this Instagram feed feels different, doesn’t it? Aside from the content focusing on skyscrapers, the lines of the buildings in each image turn this layout into a unique theme. If your brand isn’t in the business of building skyscrapers, you can still implement a theme like this by looking for straight or curved lines in the photos your capture. The key to creating crisp lines from the subjects in your photos is to snap them in great lighting and find symmetry in the image wherever possible. 25. Horizontal Lines If your brand does well with aligning photography with content, you might consider organizing your posts in a thoughtful way — for instance, creating either horizontal or vertical lines, with your rows alternating between colors, text, or even subject distance. @mariahb.makeup employs this tactic, and her feed looks clean and intriguing as a result. How to Create an Instagram Theme 1. Choose a consistent color palette. One major factor of any Instagram theme is consistency. For instance, you wouldn't want to regularly change your theme from black-and-white to rainbow — this could confuse your followers and damage your brand image. Of course, a complete company rebrand might require you to shift your Instagram strategy, but for the most part, you want to stay consistent with the types of visual content you post on Instagram. For this reason, you'll need to choose a color palette to adhere to when creating an Instagram theme. Perhaps you choose to use brand colors. LIKE.TG's Instagram, for instance, primarily uses blues, oranges, and teal, three colors prominently displayed on LIKE.TG's website and products. Alternatively, maybe you choose one of the themes listed above, such as black-and-white. Whatever the case, to create an Instagram theme, it's critical you stick to a few colors throughout all of your content. 2. Use the same filter for each post, or edit each post similarly. As noted above, consistency is a critical element in any Instagram theme, so you'll want to find your favorite one or two filters and use them for each of your posts. You can use Instagram's built-in filters, or try an editing app like VSCO or Snapseed. Alternatively, if you're going for a minimalist look, you might skip filters entirely and simply use a few editing features, like contrast and exposure. Whatever you choose, though, you'll want to continue to edit each of your posts similarly to create a cohesive feed. 3. Use a visual feed planner to plan posts far in advance. It's vital that you plan your Instagram posts ahead of time for a few different reasons, including ensuring you post a good variety of content and that you post it during a good time of day. Additionally, when creating an Instagram theme, you'll need to plan posts in advance to figure out how they fit together — like puzzle pieces, your individual pieces of content need to reinforce your theme as a whole. To plan posts far in advance and visualize how they reinforce your theme, you'll want to use a visual Instagram planner like Later or Planoly. Best of all, you can use these apps to preview your feed and ensure your theme is looking the way you want it to look before you press "Publish" on any of your posts. 4. Don't lock yourself into a theme you can't enjoy for the long haul. In middle school, I often liked to change my "look" — one day I aimed for preppy, and the next I chose a more athletic look. Of course, as I got older, I began to understand what style I could stick with for the long haul and started shopping for clothes that fit my authentic style so I wasn't constantly purchasing new clothes and getting sick of them a few weeks later. Similarly, you don't want to choose an Instagram theme you can't live with for a long time. Your Instagram theme should be an accurate reflection of your brand, and if it isn't, it probably won't last. Just because rainbow colors sound interesting at the get-go doesn't mean it's a good fit for your company's social media aesthetic as a whole. When in doubt, choose a more simple theme that provides you the opportunity to get creative and experiment without straying too far off-theme. How to Use an Instagram Theme on Your Profile 1. Choose what photos you want to post before choosing your theme. When you start an Instagram theme, there are so many options to choose from. Filters, colors, styles, angles — the choices are endless. But it’s important to keep in mind that these things won’t make your theme stand out. The content is still the star of the show. If the images aren’t balanced on the feed, your theme will look like a photo dump that happens to have the same filter on it. To curate the perfect Instagram theme, choose what photos you plan to post before choosing a theme. I highly recommend laying these photos out in a nine-square grid as well so you can see how the photos blend together. 2. Don’t forget the captions. Sure, no one is going to see the captions of your Instagram photos when they’re looking at your theme in the grid-view, but they will see them when you post each photo individually. There will be times when an image you post may be of something abstract, like the corner of a building, an empty suitcase, or a pair of sunglasses. On their own, these things might not be so interesting, but a thoughtful caption that ties the image to your overall theme can help keep your followers engaged when they might otherwise check out and keep scrolling past your profile. If you’re having a bit of writer’s block, check out these 201 Instagram captions for every type of post. 3. Switch up your theme with color blocks. Earlier, we talked about choosing a theme that you can commit to for the long haul. But there’s an exception to that rule — color transitions. Some of the best themes aren’t based on a specific color at all. Rather than using the same color palette throughout the Instagram feed, you can have colors blend into one another with each photo. This way, you can include a larger variety of photos without limiting yourself to specific hues. A Cohesive Instagram Theme At Your Fingertips Instagram marketing is more than numbers. As the most visual social media platform today, what you post and how it looks directly affects engagement, followers, and how your brand shows up online. A cohesive Instagram theme can help your brand convey a value proposition, promote a product, or execute a campaign. Colors and filters make beautiful themes, but there are several additional ways to stop your followers mid-scroll with a fun, unified aesthetic. Editor's note: This post was originally published in August 2018 and has been updated for comprehensiveness.
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 Why do SEO businesses need bulk IP addresses?
Why do SEO businesses need bulk IP addresses?
Search Engine Optimisation (SEO) has become an integral part of businesses competing on the internet. In order to achieve better rankings and visibility in search engine results, SEO professionals use various strategies and techniques to optimise websites. Among them, bulk IP addressing is an important part of the SEO business. In this article, we will delve into why SEO business needs bulk IP addresses and how to effectively utilise bulk IP addresses to boost your website's rankings and traffic.First, why does SEO business need bulk IP address?1. Avoid search engine blocking: In the process of SEO optimisation, frequent requests to search engines may be identified as malicious behaviour, resulting in IP addresses being blocked. Bulk IP addresses can be used to rotate requests to avoid being blocked by search engines and maintain the stability and continuity of SEO activities.2. Geo-targeting optimisation: Users in different regions may search through different search engines or search for different keywords. Bulk IP address can simulate different regions of the user visit, to help companies geo-targeted optimisation, to improve the website in a particular region of the search rankings.3. Multiple Keyword Ranking: A website is usually optimised for multiple keywords, each with a different level of competition. Batch IP address can be used to optimise multiple keywords at the same time and improve the ranking of the website on different keywords.4. Website content testing: Bulk IP address can be used to test the response of users in different regions to the website content, so as to optimise the website content and structure and improve the user experience.5. Data collection and competition analysis: SEO business requires a lot of data collection and competition analysis, and bulk IP address can help enterprises efficiently obtain data information of target websites.Second, how to effectively use bulk IP address for SEO optimisation?1. Choose a reliable proxy service provider: Choose a proxy service provider that provides stable and high-speed bulk IP addresses to ensure the smooth progress of SEO activities.2. Formulate a reasonable IP address rotation strategy: Formulate a reasonable IP address rotation strategy to avoid frequent requests to search engines and reduce the risk of being banned.3. Geo-targeted optimisation: According to the target market, choose the appropriate geographical location of the IP address for geo-targeted optimisation to improve the search ranking of the website in a particular region.4. Keyword Optimisation: Optimise the ranking of multiple keywords through bulk IP addresses to improve the search ranking of the website on different keywords.5. Content Optimisation: Using bulk IP addresses for website content testing, to understand the reaction of users in different regions, optimise website content and structure, and improve user experience.Third, application Scenarios of Bulk IP Address in SEO Business1. Data collection and competition analysis: SEO business requires a large amount of data collection and competition analysis, through bulk IP address, you can efficiently get the data information of the target website, and understand the competitors' strategies and ranking.2. Website Geo-targeting Optimisation: For websites that need to be optimised in different regions, bulk IP addresses can be used to simulate visits from users in different regions and improve the search rankings of websites in specific regions.3. Multi-keyword Ranking Optimisation: Bulk IP addresses can be used to optimise multiple keywords at the same time, improving the ranking of the website on different keywords.4. Content Testing and Optimisation: Bulk IP addresses can be used to test the response of users in different regions to the content of the website, optimise the content and structure of the website, and improve the user experience.Conclusion:In today's competitive Internet environment, SEO optimisation is a key strategy for companies to improve their website ranking and traffic. In order to achieve effective SEO optimisation, bulk IP addresses are an essential tool. By choosing a reliable proxy service provider, developing a reasonable IP address rotation strategy, geo-targeting optimisation and keyword optimisation, as well as conducting content testing and optimisation, businesses can make full use of bulk IP addresses to boost their website rankings and traffic, and thus occupy a more favourable position in the Internet competition.
1. Unlocking the Power of IP with Iproyal: A Comprehensive Guide2. Discovering the World of IP Intelligence with Iproyal3. Boosting Online Security with Iproyal's Cutting-Edge IP Solutions4. Understanding the Importance of IP Management: Exploring
1. Unlocking the Power of IP with Iproyal
A Comprehensive Guide2. Discovering the World of IP Intelligence with Iproyal3. Boosting Online Security with Iproyal's Cutting-Edge IP Solutions4. Understanding the Importance of IP Management
All You Need to Know About IPRoyal - A Reliable Proxy Service ProviderBenefits of Using IPRoyal:1. Enhanced Online Privacy:With IPRoyal, your online activities remain anonymous and protected. By routing your internet traffic through their secure servers, IPRoyal hides your IP address, making it virtually impossible for anyone to track your online behavior. This ensures that your personal information, such as banking details or browsing history, remains confidential.2. Access to Geo-Restricted Content:Many websites and online services restrict access based on your geographical location. IPRoyal helps you overcome these restrictions by providing proxy servers located in various countries. By connecting to the desired server, you can browse the internet as if you were physically present in that location, granting you access to region-specific content and services.3. Improved Browsing Speed:IPRoyal's dedicated servers are optimized for speed, ensuring a seamless browsing experience. By utilizing their proxy servers closer to your location, you can reduce latency and enjoy faster page loading times. This is particularly useful when accessing websites or streaming content that may be slow due to network congestion or geographical distance.Features of IPRoyal:1. Wide Range of Proxy Types:IPRoyal offers different types of proxies to cater to various requirements. Whether you need a datacenter proxy, residential proxy, or mobile proxy, they have you covered. Each type has its advantages, such as higher anonymity, rotational IPs, or compatibility with mobile devices. By selecting the appropriate proxy type, you can optimize your browsing experience.2. Global Proxy Network:With servers located in multiple countries, IPRoyal provides a global proxy network that allows you to choose the location that best suits your needs. Whether you want to access content specific to a particular country or conduct market research, their extensive network ensures reliable and efficient proxy connections.3. User-Friendly Dashboard:IPRoyal's intuitive dashboard makes managing and monitoring your proxy usage a breeze. From here, you can easily switch between different proxy types, select the desired server location, and view important usage statistics. The user-friendly interface ensures that even those with limited technical knowledge can make the most of IPRoyal's services.Conclusion:In a world where online privacy and freedom are increasingly threatened, IPRoyal provides a comprehensive solution to protect your anonymity and enhance your browsing experience. With its wide range of proxy types, global network, and user-friendly dashboard, IPRoyal is suitable for individuals, businesses, and organizations seeking reliable and efficient proxy services. Say goodbye to restrictions and safeguard your online presence with IPRoyal's secure and trusted proxy solutions.
1. Unveiling the World of Proxies: An In-Depth Dive into their Uses and Benefits2. Demystifying Proxies: How They Work and Why You Need Them3. The Power of Proxies: Unlocking a World of Online Possibilities4. Exploring the Role of Proxies in Data S
1. Unveiling the World of Proxies
An In-Depth Dive into their Uses and Benefits2. Demystifying Proxies
Title: Exploring the Role of Proxies in Ensuring Online Security and PrivacyDescription: In this blog post, we will delve into the world of proxies and their significance in ensuring online security and privacy. We will discuss the different types of proxies, their functionalities, and their role in safeguarding our online activities. Additionally, we will explore the benefits and drawbacks of using proxies, and provide recommendations for choosing the right proxy service.IntroductionIn today's digital age, where our lives have become increasingly interconnected through the internet, ensuring online security and privacy has become paramount. While we may take precautions such as using strong passwords and enabling two-factor authentication, another valuable tool in this endeavor is the use of proxies. Proxies play a crucial role in protecting our online activities by acting as intermediaries between our devices and the websites we visit. In this blog post, we will explore the concept of proxies, their functionalities, and how they contribute to enhancing online security and privacy.Understanding Proxies Proxies, in simple terms, are intermediate servers that act as connectors between a user's device and the internet. When we access a website through a proxy server, our request to view the webpage is first routed through the proxy server before reaching the website. This process helps ensure that our IP address, location, and other identifying information are not directly visible to the website we are accessing.Types of Proxies There are several types of proxies available, each with its own purpose and level of anonymity. Here are three common types of proxies:1. HTTP Proxies: These proxies are primarily used for accessing web content. They are easy to set up and can be used for basic online activities such as browsing, but they may not provide strong encryption or complete anonymity.2. SOCKS Proxies: SOCKS (Socket Secure) proxies operate at a lower level than HTTP proxies. They allow for a wider range of internet usage, including applications and protocols beyond just web browsing. SOCKS proxies are popular for activities such as torrenting and online gaming.Benefits and Drawbacks of Using Proxies Using proxies offers several advantages in terms of online security and privacy. Firstly, proxies can help mask our real IP address, making it difficult for websites to track our online activities. This added layer of anonymity can be particularly useful when accessing websites that may track or collect user data for advertising or other purposes.Moreover, proxies can also help bypass geolocation restrictions. By routing our internet connection through a proxy server in a different country, we can gain access to content that may be blocked or restricted in our actual location. This can be particularly useful for accessing streaming services or websites that are limited to specific regions.However, it is important to note that using proxies does have some drawbacks. One potential disadvantage is the reduced browsing speed that can occur when routing internet traffic through a proxy server. Since the proxy server acts as an intermediary, it can introduce additional latency, resulting in slower webpage loading times.Another potential concern with using proxies is the potential for malicious or untrustworthy proxy servers. If we choose a proxy service that is not reputable or secure, our online activities and data could be compromised. Therefore, it is crucial to research and select a reliable proxy service provider that prioritizes user security and privacy.Choosing the Right Proxy Service When selecting a proxy service, there are certain factors to consider. Firstly, it is essential to evaluate the level of security and encryption provided by the proxy service. Look for services that offer strong encryption protocols such as SSL/TLS to ensure that your online activities are protected.Additionally, consider the speed and availability of proxy servers. Opt for proxy service providers that have a wide network of servers in different locations to ensure optimal browsing speed and access to blocked content.Lastly, read user reviews and consider the reputation of the proxy service provider. Look for positive feedback regarding their customer support, reliability, and commitment to user privacy.Conclusion In an era where online security and privacy are of utmost importance, proxies offer a valuable tool for safeguarding our digital lives. By understanding the different types of proxies and their functionalities, we can make informed choices when it comes to selecting the right proxy service. While proxies provide enhanced privacy and security, it is crucial to be mindful of the potential drawbacks and choose reputable proxy service providers to ensure a safe online experience.
云服务
2018年,中小电商企业需要把握住这4个大数据趋势
2018年,中小电商企业需要把握住这4个大数据趋势
新的一年意味着你需要做出新的决定,这当然不仅限于发誓要减肥或者锻炼。商业和技术正飞速发展,你的公司需要及时跟上这些趋势。以下这几个数字能帮你在2018年制定工作规划时提供一定的方向。 人工智能(AI)在过去的12到18个月里一直是最热门的技术之一。11月,在CRM 软件服务提供商Salesforce的Dreamforce大会上,首席执行官Marc Benioff的一篇演讲中提到:Salesforce的人工智能产品Einstein每天都能在所有的云计算中做出了4.75亿次预测。 这个数字是相当惊人的。Einstein是在一年多前才宣布推出的,可现在它正在疯狂地“吐出”预测。而这仅仅是来自一个拥有15万客户的服务商。现在,所有主要的CRM服务商都有自己的人工智能项目,每天可能会产生超过10亿的预测来帮助公司改善客户交互。由于这一模式尚处于发展初期,所以现在是时候去了解能够如何利用这些平台来更有效地吸引客户和潜在客户了。 这一数字来自Facebook于2017年底的一项调查,该调查显示,人们之前往往是利用Messenger来与朋友和家人交流,但现在有越来越多人已经快速习惯于利用该工具与企业进行互动。 Facebook Messenger的战略合作伙伴关系团队成员Linda Lee表示,“人们提的问题有时会围绕特定的服务或产品,因为针对这些服务或产品,他们需要更多的细节或规格。此外,有时还会涉及到处理客户服务问题——或许他们已经购买了一个产品或服务,随后就会出现问题。” 当你看到一个3.3亿人口这个数字时,你必须要注意到这一趋势,因为在2018年这一趋势将很有可能会加速。 据Instagram在11月底发布的一份公告显示,该平台上80%的用户都关注了企业账号,每天有2亿Instagram用户都会访问企业的主页。与此相关的是,Instagram上的企业账号数量已经从7月的1500万增加到了2500万。 根据该公司的数据显示,Instagram上三分之一的小企业表示,他们已经通过该平台建立起了自己的业务;有45%的人称他们的销售额增加了;44%的人表示,该平台帮助了他们在其他城市、州或国家销售产品。 随着视频和图片正在吸引越多人们的注意力,像Instagram这样的网站,对B2C和B2B公司的重要性正在与日俱增。利用Instagram的广泛影响力,小型企业可以用更有意义的方式与客户或潜在客户进行互动。 谈到亚马逊,我们可以列出很多吸引眼球的数字,比如自2011年以来,它向小企业提供了10亿美元的贷款。而且在2017年的网络星期一,亚马逊的当天交易额为65.9亿美元,成为了美国有史以来最大的电商销售日。同时,网络星期一也是亚马逊平台卖家的最大销售日,来自全世界各地的顾客共从这些小企业订购了近1.4亿件商品。 亚马逊表示,通过亚马逊app订购的手机用户数量增长了50%。这也意味着,有相当数量的产品是通过移动设备销售出的。 所有这些大数据都表明,客户与企业的互动在未来将会发生巨大的变化。有些发展会比其他的发展更深入,但这些数字都说明了该领域的变化之快,以及技术的加速普及是如何推动所有这些发展的。 最后,希望这些大数据可以对你的2018年规划有一定的帮助。 (编译/LIKE.TG 康杰炜)
2020 AWS技术峰会和合作伙伴峰会线上举行
2020 AWS技术峰会和合作伙伴峰会线上举行
2020年9月10日至11日,作为一年一度云计算领域的大型科技盛会,2020 AWS技术峰会(https://www.awssummit.cn/) 正式在线上举行。今年的峰会以“构建 超乎所见”为主题,除了展示AWS最新的云服务,探讨前沿云端技术及企业最佳实践外,还重点聚焦垂直行业的数字化转型和创新。AWS宣布一方面加大自身在垂直行业的人力和资源投入,组建行业团队,充分利用AWS的整体优势,以更好的发掘、定义、设计、架构和实施针对垂直行业客户的技术解决方案和场景应用;同时携手百家中国APN合作伙伴发布联合解决方案,重点覆盖金融、制造、汽车、零售与电商、医疗与生命科学、媒体、教育、游戏、能源与电力九大行业,帮助这些行业的客户实现数字化转型,进行数字化创新。峰会期间,亚马逊云服务(AWS)还宣布与毕马威KPMG、神州数码分别签署战略合作关系,推动企业上云和拥抱数字化。 亚马逊全球副总裁、AWS大中华区执董事张文翊表示,“AWS一直致力于不断借助全球领先的云技术、广泛而深入的云服务、成熟和丰富的商业实践、全球的基础设施覆盖,安全的强大保障以及充满活力的合作伙伴网络,加大在中国的投入,助力中国客户的业务创新、行业转型和产业升级。在数字化转型和数字创新成为‘新常态’的今天,我们希望通过AWS技术峰会带给大家行业的最新动态、全球前沿的云计算技术、鲜活的数字创新实践和颇具启发性的文化及管理理念,推动中国企业和机构的数字化转型和创新更上层楼。” 构建场景应用解决方案,赋能合作伙伴和客户 当前,传统企业需要上云,在云上构建更敏捷、更弹性和更安全的企业IT系统,实现数字化转型。同时,在实现上云之后,企业又迫切需要利用现代应用开发、大数据、人工智能与机器学习、容器技术等先进的云技术,解决不断涌现的业务问题,实现数字化创新,推动业务增长。 亚马逊云服务(AWS)大中华区专业服务总经理王承华表示,为了更好的提升行业客户体验,截至目前,AWS在中国已经发展出了数十种行业应用场景及相关的技术解决方案。 以中国区域部署的数字资产管理和云上会议系统两个应用场景解决方案为例。其中,数字资产盘活机器人让客户利用AWS云上资源低成本、批处理的方式标记数字资产,已经在银行、证券、保险领域率先得到客户青睐;AWS上的BigBlueButton,让教育机构或服务商可以在AWS建一套自己的在线会议系统,尤其适合当前急剧增长的在线教育需求。 这些行业应用场景解决方案经过客户验证成熟之后,AWS把它们转化为行业解决方案,赋能APN合作伙伴,拓展给更多的行业用户部署使用。 发布百家APN合作伙伴联合解决方案 打造合作伙伴社区是AWS服务企业客户的一大重点,也是本次峰会的亮点。AWS通过名为APN(AWS合作伙伴网络)的全球合作伙伴计划,面向那些利用AWS为客户构建解决方案的技术和咨询企业,提供业务支持、技术支持和营销支持,从而赋能这些APN合作伙伴,更好地满足各行各业、各种规模客户地需求。 在于9月9日举行的2020 AWS合作伙伴峰会上,AWS中国区生态系统及合作伙伴部总经理汪湧表示,AWS在中国主要从四个方面推进合作伙伴网络的构建。一是加快AWS云服务和功能落地,从而使合作伙伴可以利用到AWS全球最新的云技术和服务来更好地服务客户;二是推动跨区域业务扩展,帮助合作伙伴业务出海,也帮助全球ISV落地中国,同时和区域合作伙伴一起更好地服务国内各区域市场的客户;三是与合作伙伴一起着力传统企业上云迁移;四是打造垂直行业解决方案。 一直以来,AWS努力推动将那些驱动中国云计算市场未来、需求最大的云服务优先落地中国区域。今年上半年,在AWS中国区域已经落地了150多项新服务和功能,接近去年的全年总和。今年4月在中国落地的机器学习服务Amazon SageMaker目前已经被德勤、中科创达、东软、伊克罗德、成都潜在(行者AI)、德比软件等APN合作伙伴和客户广泛采用,用以创新以满足层出不穷的业务需求,推动增长。 联合百家APN合作伙伴解决方案打造垂直行业解决方案是AWS中国区生态系统构建的战略重点。 以汽车行业为例,东软集团基于AWS构建了云原生的汽车在线导航业务(NOS),依托AWS全球覆盖的基础设施、丰富的安全措施和稳定可靠的云平台,实现车规级的可靠性、应用程序的持续迭代、地图数据及路况信息的实时更新,服务中国车企的出海需求。 上海速石科技公司构建了基于AWS云上资源和用户本地算力的一站式交付平台,为那些需要高性能计算、海量算力的客户,提供一站式算力运营解决方案,目标客户涵盖半导体、药物研发、基因分析等领域。利用云上海量的算力,其客户在业务峰值时任务不用排队,极大地提高工作效率,加速业务创新。 外研在线在AWS上构建了Unipus智慧教学解决方案,已经服务于全国1700多家高校、1450万师生。通过将应用部署在AWS,实现SaaS化的交付模式,外研在线搭建了微服务化、自动伸缩的架构,可以自动适应教学应用的波峰波谷,提供稳定、流畅的体验,并且节省成本。 与毕马威KPMG、神州数码签署战略合作 在2020AWS技术峰会和合作伙伴峰会上,AWS还宣布与毕马威、神州数码签署战略合作关系,深化和升级合作。 AWS与毕马威将在中国开展机器学习、人工智能和大数据等领域的深入合作,毕马威将基于AWS云服务,结合其智慧之光系列数字化解决方案,为金融服务、制造业、零售、快消、以及医疗保健和生命科学等行业客户,提供战略规划、风险管理、监管与合规等咨询及实施服务。AWS将与神州数码将在赋能合作伙伴上云转型、全生命周期管理及助力全球独立软件开发商(ISV)落地中国方面展开深入合作,助力中国企业和机构的数字化转型与创新。
2021re:Invent全球大会圆满落幕 亚马逊云科技致敬云计算探路者
2021re
Invent全球大会圆满落幕 亚马逊云科技致敬云计算探路者
本文来源:LIKE.TG 作者:Ralf 全球最重磅的云计算大会,2021亚马逊云科技re:Invent全球大会已圆满落幕。re:Invent大会是亚马逊云科技全面展示新技术、产品、功能和服务的顶级行业会议,今年更是迎来十周年这一里程碑时刻。re:Invent,中文意为重塑,是亚马逊云科技一直以来坚持的“精神内核”。 作为Andy Jassy和新CEO Adam Selipsky 交接后的第一次re:Invent大会,亚马逊云科技用诸多新服务和新功能旗帜鲜明地致敬云计算探路者。 致敬云计算探路者 亚马逊云科技CEO Adam Selipsky盛赞云上先锋客户为“探路者”,他说,“这些客户都有巨大的勇气和魄力通过上云做出改变。他们勇于探索新业务、新模式,积极重塑自己和所在的行业。他们敢于突破边界,探索未知领域。有时候,我们跟客户共同努力推动的这些工作很艰难,但我们喜欢挑战。我们把挑战看作探索未知、发现新机遇的机会。回过头看,每一个这样的机构都是在寻找一条全新的道路。他们是探路者。” Adam 认为,探路者具有三个特征:创新不息,精进不止(Constant pursuit of a better way);独识卓见,领势而行(Ability to see what others don’t);授人以渔,赋能拓新(Enable others to forge their own paths)。 十五年前,亚马逊云科技缔造了云计算概念,彼时IT和基础设施有很大的局限。不仅贵,还反应慢、不灵活,大大限制了企业的创新。亚马逊云科技意识到必须探索一条新的道路,重塑企业IT。 从2006年的Amazon S3开始,IT应用的基础服务,存储、计算、数据库不断丰富。亚马逊云科技走过的15年历程 也是云计算产业发展的缩影。 目前,S3现在存储了超过100万亿个对象,EC2每天启用超过6000万个新实例。包括S3和EC2,亚马逊云科技已经提供了200大类服务,覆盖了计算、存储、网络、安全、数据库、数据分析、人工智能、物联网、混合云等各个领域,甚至包括最前沿的量子计算服务和卫星数据服务 (图:亚马逊全球副总裁、亚马逊云科技大中华区执行董事张文翊) 对于本次大会贯穿始终的探路者主题,亚马逊全球副总裁、亚马逊云科技大中华区执行董事张文翊表示:“大家对这个概念并不陌生,他们不被规则所限,从不安于现状;他们深入洞察,开放视野;还有一类探路者,他们不断赋能他人。我们周围有很多鲜活的例子,无论是科研人员发现新的治疗方案挽救生命,还是为身处黑暗的人带去光明; 无论是寻找新的手段打破物理边界,还是通过云进行独特的创新,探路源源不断。” 技术升级创新不断 本次re:Invent大会,亚马逊云科技发布涵盖计算、物联网、5G、无服务器数据分析、大机迁移、机器学习等方向的多项新服务和功能,为业界带来大量重磅创新服务和产品技术更新,包括发布基于新一代自研芯片Amazon Graviton3的计算实例、帮助大机客户向云迁移的Amazon Mainframe Modernization、帮助企业构建移动专网的Amazon Private 5G、四个亚马逊云科技分析服务套件的无服务器和按需选项以及为垂直行业构建的云服务和解决方案,如构建数字孪生的服务Amazon IoT TwinMaker和帮助汽车厂商构建车联网平台的Amazon IoT FleetWise。 (图:亚马逊云科技大中华区产品部总经理顾凡) 亚马逊云科技大中华区产品部总经理顾凡表示,新一代的自研ARM芯片Graviton3性能有显著提升。针对通用的工作负载,Graviton3比Graviton2的性能提升25%,而专门针对高性能计算里的科学类计算,以及机器学习等这样的负载会做更极致的优化。针对科学类的计算负载,Graviton3的浮点运算性能比Graviton2提升高达2倍;像加密相关的工作负载产生密钥加密、解密,这部分性能比Graviton2会提升2倍,针对机器学习负载可以提升高达3倍。Graviton3实例可以减少多达60%的能源消耗。 新推出的Amazon Private 5G,让企业可以轻松部署和扩展5G专网,按需配置。Amazon Private 5G将企业搭建5G专网的时间从数月降低到几天。客户只需在亚马逊云科技的控制台点击几下,就可以指定想要建立移动专网的位置,以及终端设备所需的网络容量。亚马逊云科技负责交付、维护、建立5G专网和连接终端设备所需的小型基站、服务器、5G核心和无线接入网络(RAN)软件,以及用户身份模块(SIM卡)。Amazon Private 5G可以自动设置和部署网络,并按需根据额外设备和网络流量的增长扩容。 传统工业云化加速 在亚马逊云科技一系列新服务和新功能中,针对传统工业的Amazon IoT TwinMaker和Amazon IoT FleetWise格外引人关注。 就在re:Invent大会前一天。工业和信息化部发布《“十四五”信息化和工业化深度融合发展规划》(《规划》),《规划》明确了到2025年发展的分项目标,其中包括工业互联网平台普及率达45%。 亚马逊云科技布局物联网已经有相当长的时间。包括工业互联网里的绿色产线的维护、产线的质量监控等,在数字孪生完全构建之前,已经逐步在实现应用的实体里面。亚马逊云科技大中华区产品部计算与存储总监周舸表示,“在产线上怎么自动化地去发现良品率的变化,包括Amazon Monitron在产线里面可以直接去用,这些传感器可以监测震动、温度等,通过自动的建模去提早的预测可能会出现的问题,就不用等到灾难发生,而是可以提早去换部件或者加点机油解决潜在问题。” 周舸认为工业互联的场景在加速。但很多中小型的工厂缺乏技术能力。“Amazon IoT TwinMaker做数字孪生的核心,就是让那些没有那么强的能力自己去构建或者去雇佣非常专业的构建的公司,帮他们搭建数字孪生,这个趋势是很明确的,我们也在往这个方向努力。” 对于汽车工业,特别是新能源汽车制造。数据的收集管理已经变得越来越重要。Amazon IoT FleetWise,让汽车制造商更轻松、经济地收集、管理车辆数据,同时几乎实时上传到云端。通过Amazon IoT FleetWise,汽车制造商可以轻松地收集和管理汽车中任何格式的数据(无论品牌、车型或配置),并将数据格式标准化,方便在云上轻松进行数据分析。Amazon IoT FleetWise的智能过滤功能,帮助汽车制造商近乎实时地将数据高效上传到云端,为减少网络流量的使用,该功能也允许开发人员选择需要上传的数据,还可以根据天气条件、位置或汽车类型等参数来制定上传数据的时间规则。当数据进入云端后,汽车制造商就可以将数据应用于车辆的远程诊断程序,分析车队的健康状况,帮助汽车制造商预防潜在的召回或安全问题,或通过数据分析和机器学习来改进自动驾驶和高级辅助驾驶等技术。
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1210保税备货模式是什么?1210跨境电商中找到适合的第三方支付接口平台
1210保税备货模式是什么?1210跨境电商中找到适合的第三方支付接口平台
  1210保税备货模式是一种跨境电商模式,它允许电商平台在境外仓库存储商品,以便更快、更便宜地满足国内消费者的需求。这种模式的名称“1210”代表了其核心特点,即1天出货、2周入仓、10天达到终端用户。它是中国跨境电商行业中的一种创新模式,为消费者提供了更快速、更便宜的购物体验,同时也促进了国际贸易的发展。   在1210保税备货模式中,电商平台会在国外建立仓库,将商品直接从生产国或供应商处运送到境外仓库进行存储。   由于商品已经在国内仓库存储,当消费者下单时,可以更快速地发货,常常在1天内出货,大大缩短了交付时间。   1210模式中,商品已经进入国内仓库,不再需要跨越国际海运、海关清关等环节,因此物流成本较低。   由于商品直接从生产国或供应商处运送到境外仓库,不需要在国内仓库大量储备库存,因此降低了库存成本。   1210模式可以更精确地控制库存,减少滞销和过期商品,提高了库存周转率。   在实施1210保税备货模式时,选择合适的第三方支付接口平台也是非常重要的,因为支付环节是电商交易中不可或缺的一环。   确保第三方支付接口平台支持国际信用卡支付、外币结算等功能,以便国际消费者能够顺利完成支付。   提供多种支付方式,以满足不同消费者的支付习惯。   第三方支付接口平台必须具备高度的安全性,包含数据加密、反欺诈措施等,以保护消费者的支付信息和资金安全。   了解第三方支付接口平台的跨境结算机制,确保可以顺利将国际销售收入转换为本地货币,并减少汇率风险。   选择一个提供良好技术支持和客户服务的支付接口平台,以应对可能出现的支付问题和故障。   了解第三方支付接口平台的费用结构,包含交易费率、结算费用等,并与自身业务规模和盈利能力相匹配。   确保第三方支付接口平台可以与电商平台进行顺畅的集成,以实现订单管理、库存控制和财务管理的无缝对接。   考虑未来业务扩展的可能性,选择一个具有良好扩展性的支付接口平台,以适应不断增长的交易量和新的市场需求。   在选择适合的第三方支付接口平台时,需要考虑到以上支付功能、安全性、成本、技术支持等因素,并与自身业务需求相匹配。 本文转载自:https://www.ipaylinks.com/
2023年德国VAT注册教程有吗?增值税注册注意的事及建议
2023年德国VAT注册教程有吗?增值税注册注意的事及建议
  作为欧洲的经济大国,德国吸引了许多企业在该地区抢占市场。在德国的商务活动涉及增值税(VAT)难题是在所难免的。   1、决定是否务必注册VAT   2023年,德国的增值税注册门槛是前一年销售额超过17500欧。对在德国有固定经营场所的外国企业,不管销售状况怎样,都应开展增值税注册。   2、备好所需的材料   企业注册证实   业务地址及联络信息   德国银行帐户信息   预估销售信息   公司官方文件(依据公司类型可能有所不同)   3、填写申请表   要访问德国税务局的官网,下载并递交增值税注册申请表。确保填好精确的信息,由于不准确的信息可能会致使申请被拒或审计耽误。   4、提交申请   填写申请表后,可以经过电子邮箱把它发给德国税务局,或在某些地区,可以网上申请申请。确保另附全部必须的文件和信息。   5、等待审批   递交了申请,要耐心地等待德国税务局的准许。因为税务局的工作负荷和个人情况,准许时长可能会有所不同。一般,审计可能需要几周乃至几个月。   6、得到VAT号   假如申请获得批准,德国税务局可能授于一个增值税号。这个号码应当是德国增值税申报和支付业务视频的关键标示。   7、逐渐申报和付款   获得了增值税号,你应该根据德国的税收要求逐渐申报和付款。根据规定时间表,递交增值税申请表并缴纳相应的税款。   注意的事和提议   填写申请表时,确保信息精确,避免因错误报告导致审批耽误。   假如不强化对德国税制改革的探索,提议寻求专业税务顾问的支持,以保障申请和后续申报合规。   储存全部申请及有关文件的副本,用以日后的审查和审计。 本文转载自:https://www.ipaylinks.com/
2023年注册代理英国VAT的费用
2023年注册代理英国VAT的费用
  在国际贸易和跨境电商领域,注册代理英国增值税(VAT)是一项关键且必要的步骤。2023年,许多企业为了遵守英国的税务法规和合规要求,选择注册代理VAT。   1. 注册代理英国VAT的背景:   英国是一个重要的国际贸易和电商市场,许多企业选择在英国注册VAT,以便更好地服务英国客户,并利用英国的市场机会。代理VAT是指经过一个英国境内的注册代理公司进行VAT申报和纳税,以简化税务流程。   2. 费用因素:   注册代理英国VAT的费用取决于多个因素,包括但不限于:   业务规模: 企业的业务规模和销售额可能会影响注册代理VAT的费用。常常来说,销售额较大的企业可能需要支付更高的费用。   代理公司选择: 不同的注册代理公司可能收取不同的费用。选择合适的代理公司很重要,他们的费用结构可能会因公司而异。   服务范围: 代理公司可能提供不同的服务范围,包括申报、纳税、咨询等。你选择的服务范围可能会影响费用。   附加服务: 一些代理公司可能提供附加服务,如法律咨询、报告生成等,这些服务可能会增加费用。   复杂性: 如果的业务涉及复杂的税务情况或特殊需求,可能需要额外的费用。   3. 典型费用范围:   2023年注册代理英国VAT的费用范围因情况而异,但常常可以在几百英镑到数千英镑之间。对小规模企业,费用可能较低,而对大规模企业,费用可能较高。   4. 寻求报价:   如果计划在2023年注册代理英国VAT,建议与多家注册代理公司联系,获得费用报价。这样可以比较不同公司的费用和提供的服务,选择最适合你需求的代理公司。   5. 其他费用考虑:   除了注册代理VAT的费用,你还应考虑其他可能的费用,如VAT申报期限逾期罚款、税务咨询费用等。保持合规和及时申报可以避免这些额外费用。   6. 合理预算:   在注册代理英国VAT时,制定合理的预算非常重要。考虑到不同因素可能会影响费用,确保有足够的资金来支付这些费用是必要的。   2023年注册代理英国VAT的费用因多个因素而异。了解这些因素,与多家代理公司沟通,获取费用报价,制定合理的预算,会有助于在注册VAT时做出聪明的决策。确保业务合规,并寻求专业税务顾问的建议,以保障一切顺利进行。 本文转载自:https://www.ipaylinks.com/
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2021年B2B外贸跨境获客催化剂-行业案例之测控
2021年B2B外贸跨境获客催化剂-行业案例之测控
随着时间的推移,数字化已经在中国大量普及,越来越多的B2B企业意识到数字营销、内容营销、社交传播可以帮助业务加速推进。但是在和大量B2B出海企业的合作过程中,我们分析发现在实际的营销中存在诸多的瓶颈和痛点。 例如:传统B2B营销方式获客难度不断增大、获客受众局限、询盘成本高但质量不高、询盘数量增长不明显、线下展会覆盖客户的流失等,这些都是每天考验着B2B营销人的难题。 说到这些痛点和瓶颈,就不得不提到谷歌广告了,对比其他推广平台,Google是全球第一大搜索引擎,全球月活跃用户高达50亿人,覆盖80%全球互联网用户。受众覆盖足够的前提下,谷歌广告( Google Ads)还包括多种广告形式:搜索广告、展示广告(再营销展示广告、竞对广告)、视频广告、发现广告等全方位投放广告,关键字精准定位投放国家的相关客户,紧跟采购商的采购途径,增加获客。可以完美解决上面提到的痛点及瓶颈。 Google 360度获取优质流量: Google线上营销产品全方位助力: 营销网站+黄金账户诊断报告+定期报告=效果。 Google Ads为太多B2B出海企业带来了红利,这些红利也并不是简简单单就得来的,秘诀就是贵在坚持。多年推广经验总结:即使再好的平台,也有部分企业运营效果不好的时候,那应该怎么办?像正处在这种情况下的企业就应该放弃吗? 答案是:不,我们应该继续优化,那为什么这么说呢?就是最近遇到一个很典型的案例一家测控行业的企业,仅仅投放2个月的Google Ads,就因为询盘数量不多(日均150元,3-4封/月),投资回报率不成正比就打算放弃。 但其实2个月不足以说明什么,首先谷歌推广的探索期就是3个月,2个月基本处于平衡稳定的阶段。 其次对于刚刚做谷歌广告的新公司来说,国外客户是陌生的,即使看到广告进到网站也并不会第一时间就留言,货比三家,也会增加采购商的考虑时间,一直曝光在他的搜索结果页产生熟悉度,总会增加一些决定因素。 再有日预算150元,不足以支撑24小时点击,有时在搜索量较大的时候却没有了预算,导致了客户的流失。 最后不同的行业账户推广形式及效果也不一样,即使行业一样但是网站、公司实力等因素就不可能一模一样,即使一模一样也会因为流量竞争、推广时长等诸多因素导致效果不一样。 成功都是摸索尝试出来的,这个企业账户也一样,经过我们进一步的沟通分析决定再尝试一次, 这一次深度的分析及账户的优化后,最终效果翻了2-3倍,做到了从之前的高成本、低询盘量到现在低成本、高询盘的过渡。 这样的一个操作就是很好地开发了这个平台,通过充分利用达到了企业想要的一个效果。所以说啊,当谷歌广告做的不好的时候不应该放弃,那我们就来一起看一下这个企业是如何做到的。 2021年B2B外贸跨境获客催化剂-行业案例之测控(上) 一、主角篇-雷达液位测量仪 成立时间:2010年; 业务:微波原理的物料雷达液位测量与控制仪器生产、技术研发,雷达开发; 产业规模:客户分布在11个国家和地区,包括中国、巴西、马来西亚和沙特阿拉伯; 公司推广目标:低成本获得询盘,≤200元/封。 本次分享的主角是测控行业-雷达液位测量仪,目前预算250元/天,每周6-7封有效询盘,广告形式以:搜索广告+展示再营销为主。 过程中从一开始的控制预算150/天以搜索和展示再营销推广形式为主,1-2封询盘/周,询盘成本有时高达1000/封,客户预期是100-300的单个询盘成本,对于公司来说是能承受的价格。 以增加询盘数量为目的尝试过竞对广告和Gmail广告的推广,但投放过程中的转化不是很明显,一周的转化数据只有1-2个相比搜索广告1:5,每天都会花费,因为预算问题客户计划把重心及预算放在搜索广告上面,分析后更改账户广告结构还是以搜索+再营销为主,所以暂停这2种广告的推广。 账户调整后大约2周数据表现流量稳定,每周的点击、花费及转化基本稳定,平均为588:1213:24,询盘提升到了3-5封/周。 账户稳定后新流量的获取方法是现阶段的目标,YouTube视频广告,几万次的展示曝光几天就可以完成、单次观看价格只有几毛钱,传达给客户信息建议后,达成一致,因为这正是该客户一直所需要的低成本获取流量的途径; 另一个计划投放视频广告的原因是意识到想要增加网站访客进而增加获客只靠文字和图片已经没有太多的竞争力了,同时换位思考能够观看到视频也能提升采购商的购买几率。 所以就有了这样的后期的投放规划:搜索+展示再营销+视频广告300/天的推广形式,在谷歌浏览器的搜索端、B2B平台端、视频端都覆盖广告,实现尽可能多的客户数量。 关于具体的关于YouTube视频广告的介绍我也在另一篇案例里面有详细说明哦,指路《YouTube视频广告助力B2B突破瓶颈降低营销成本》,邀请大家去看看,干货满满,绝对让你不虚此行~ 二、方向转变篇-推广产品及国家重新定位 下面我就做一个账户实际转变前后的对比,这样大家能够更清楚一些: 最关键的来了,相信大家都想知道这个转变是怎么来的以及谷歌账户做了哪些调整把效果做上来的。抓住下面几点,相信你也会有所收获: 1. 产品投放新定位 因为企业是专门研发商用雷达,所以只投放这类的测量仪,其中大类主要分为各种物料、料位、液位测量仪器,其他的不做。根据关键字规划师查询的产品关键字在全球的搜索热度,一开始推广的只有雷达液位计/液位传感器/液位测量作为主推、无线液位变送器作为次推,产品及图片比较单一没有太多的竞争力。 后期根据全球商机洞察的行业产品搜索趋势、公司计划等结合统计结果又添加了超声波传感器、射频/电容/导纳、无线、制导雷达液位传感器、高频雷达液位变送器、无接触雷达液位计,同时增加了图片及详情的丰富性,做到了行业产品推广所需的多样性丰富性。像静压液位变送器、差压变送器没有他足够的搜索热度就没有推广。 2. 国家再筛选 转变前期的国家选取是根据海关编码查询的进口一直处在增长阶段的国家,也参考了谷歌趋势的国家参考。2018年全球进口(采购量)200.58亿美金。 采购国家排名:美国、德国、日本、英国、法国、韩国、加拿大、墨西哥、瑞典、荷兰、沙特阿拉伯。这些国家只能是参考切记跟风投放,疫情期间,实际的询盘国家还要靠数据和时间积累,做到及时止损即可。 投放过程不断摸索,经过推广数据总结,也根据实际询盘客户所在地暂停了部分国家,例如以色列、日本、老挝、摩纳哥、卡塔尔等国家和地区,加大力度投放巴西、秘鲁、智利、俄罗斯等国家即提高10%-20%的出价,主要推广地区还是在亚洲、南美、拉丁美洲、欧洲等地。 发达国家像英美加、墨西哥由于采购商的参考层面不同就单独拿出来给一小部分预算,让整体的预算花到发展中国家。通过后期每周的询盘反馈及时调整国家出价,有了现在的转变: 转变前的TOP10消耗国家: 转变后的TOP10消耗国家: 推广的产品及国家定下来之后,接下来就是做账户了,让我们继续往下看。 三、装备篇-账户投放策略 说到账户投放,前提是明确账户投放策略的宗旨:确保投资回报率。那影响投资回报率的效果指标有哪些呢?其中包含账户结构 、效果再提升(再营销、视频、智能优化等等)、网站着陆页。 那首先说明一下第一点:账户的结构,那账户结构怎么搭建呢?在以产品营销全球为目标的广告投放过程中,该客户在3个方面都有设置:预算、投放策略、搜索+再营销展示广告组合拳,缺一不可,也是上面转变后整体推广的总结。 账户结构:即推广的广告类型主要是搜索广告+再营销展示广告,如下图所示,下面来分别说明一下。 1、搜索广告结构: 1)广告系列 创建的重要性:我相信有很大一部分企业小伙伴在创建广告系列的时候都在考虑一个大方向上的问题:广告系列是针对所有国家投放吗?还是说不同的广告系列投放不同的国家呢? 实操规则:其实建议选择不同广告系列投放不同的国家,为什么呢?因为每个国家和每个国家的特点不一样,所以说在广告投放的时候应该区分开,就是着重性的投放。所以搜索广告系列的结构就是区分开国家,按照大洲划分(投放的国家比较多的情况下,这样分配可以观察不同大洲的推广数据以及方便对市场的考察)。 优化技巧:这样操作也方便按照不同大洲的上班时间调整广告投放时间,做到精准投放。 数据分析:在数据分析方面更方便观察不同大洲的数据效果,从而调整国家及其出价;进而能了解到不同大洲对于不同产品的不同需求,从而方便调整关键字。 这也引出了第二个重点调整对象—关键字,那关键字的选取是怎么去选择呢? 2)关键字 分为2部分品牌词+产品关键字,匹配形式可以采用广泛带+修饰符/词组/完全。 精准投放关键字: 品牌词:品牌词是一直推广的关键字,拓展品牌在海外的知名度应为企业首要的目的。 广告关键词:根据投放1个月数据发现:该行业里有一部分是大流量词(如Sensors、water level controller、Ultrasonic Sensor、meter、transmitter),即使是关键字做了完全匹配流量依然很大,但是实际带来的转化却很少也没有带来更多的询盘,这些词的调整过程是从修改匹配形式到降低出价再到暂停,这种就属于无效关键字了,我们要做到的是让预算花费到具体的产品关键字上。 其次流量比较大的词(如+ultrasound +sensor)修改成了词组匹配。还有一类词虽然搜索量不大但是有效性(转化次数/率)较高(例如:SENSOR DE NIVEL、level sensor、capacitive level sensor、level sensor fuel),针对这些关键字再去投放的时候出价可以相对高一些,1-3元即可。调整后的关键字花费前后对比,整体上有了大幅度的变化: 转变前的TOP10热力关键字: 转变后的TOP10热力关键字: PS: 关键字状态显示“有效”—可以采用第一种(防止错失账户投放关键字以外其他的也适合推广的该产品关键字)、如果投放一周后有花费失衡的状态可以把该关键字修改为词组匹配,观察一周还是失衡状态可改为完全匹配。 关键字状态显示“搜索量较低”—广泛匹配观察一个月,如果依然没有展示,建议暂停,否则会影响账户评级。 3)调整关键字出价 次推产品的出价都降低到了1-2元,主推产品也和实际咨询、平均每次点击费用做了对比调整到了3-4元左右(这些都是在之前高出价稳定排名基础后调整的)。 4)广告系列出价策略 基本包含尽可能争取更多点击次数/每次点击费用人工出价(智能)/目标每次转化费用3种,那分别什么时候用呢? 当账户刚刚开始投放的时候,可以选择第一/二种,用来获取更多的新客,当账户有了一定的转化数据的时候可以把其中转化次数相对少一些的1-2个广告系列的出价策略更改为“目标每次转化费用”出价,用来增加转化提升询盘数量。转化次数多的广告系列暂时可以不用更换,等更改出价策略的广告系列的转化次数有增加后,可以尝试再修改。 5)广告 1条自适应搜索广告+2条文字广告,尽可能把更多的信息展示客户,增加点击率。那具体的广告语的侧重点是什么呢? 除了产品本身的特点优势外,还是着重于企业的具体产品分类和能够为客户做到哪些服务,例如:专注于各种物体、料位、液位测量仪器生产与研发、为客户提供一体化测量解决方案等。这样进到网站的也基本是寻找相关产品的,从而也进一步提升了转化率。 6)搜索字词 建议日均花费≥200元每周筛选一次,<200元每2周筛选一次。不相关的排除、相关的加到账户中,减少无效点击和花费,这样行业关键字才会越来越精准,做到精准覆盖意向客户。 7)账户广告系列预算 充足的账户预算也至关重要,200-300/天的预算,为什么呢?预算多少其实也就代表着网站流量的多少,之前150/天的预算,账户到下午6点左右就花完了,这样每天就会流失很大一部分客户。广告系列预算可以根据大洲国家的数量分配。数量多的可以分配多一些比如亚洲,预算利用率不足时可以共享预算,把多余的预算放到花费高的系列中。 说完了搜索广告的结构后,接下来就是再营销展示广告了。 2、效果再提升-再营销展示广告结构 因为广告投放覆盖的是曾到达过网站的客户,所以搜索广告的引流精准了,再营销会再抓取并把广告覆盖到因某些原因没有选择我们的客户,做到二次营销。(详细的介绍及操作可以参考文章《精准投放再营销展示广告,就抓住了提升Google营销效果的一大步》) 1)广告组:根据在GA中创建的受众群体导入到账户中。 2)图片: 选择3种产品,每种产品的图片必须提供徽标、横向图片、纵向图片不同尺寸至少1张,最多5张,横向图片可以由多张图片合成一张、可以添加logo和产品名称。 图片设计:再营销展示广告的图片选取从之前的直接选用网站上的产品图,到客户根据我给出的建议设计了独特的产品图片,也提升了0.5%的点击率。 PS: 在广告推广过程中,该客户做过2次产品打折促销活动,信息在图片及描述中曝光,转化率上升1%,如果企业有这方面的计划,可以尝试一下。 YouTube视频链接:如果有YouTube视频的话,建议把视频放在不同的产品页面方便客户实时查看视频,增加真实性,促进询盘及成单,如果视频影响网站打开速度,只在网站标头和logo链接即可。 智能优化建议:谷歌账户会根据推广的数据及状态给出相应的智能优化建议,优化得分≥80分为健康账户分值,每条建议可根据实际情况采纳。 3、网站着陆页 这也是沟通次数很多的问题了,因为即使谷歌为网站引来再多的有质量的客户,如果到达网站后没有看到想要或更多的信息,也是无用功。网站也是企业的第二张脸,做好网站就等于成功一半了。 转变前产品图片模糊、数量少、缺少实物图、工厂库存等体现实力及真实性的图片;产品详情也不是很多,没有足够的竞争力。多次沟通积极配合修改调整后上面的问题全部解决了。网站打开速度保持在3s内、网站的跳出率从之前的80%降到了70%左右、平均页面停留时间也增加了30%。 FAQ:除了正常的网站布局外建议在关于我们或产品详情页添加FAQ,会减少采购商的考虑时间,也会减少因时差导致的与客户失联。如下图所示: 四、账户效果反馈分享篇 1、效果方面 之前每周只有1-2封询盘,现在达到了每周3-5封询盘,确实是提高了不少。 2、询盘成本 从当初的≥1000到现在控制在了100-300左右。 3、转化率 搜索广告+再营销展示广告让网站访客流量得到了充分的利用,增加了1.3%转化率。 就这样,该客户的谷歌账户推广效果有了新的转变,询盘稳定后,又开启了Facebook付费广告,多渠道推广产品,全域赢为目标,产品有市场,这样的模式肯定是如虎添翼。 到此,本次的测控案例就分享完了到这里了,其实部分行业的推广注意事项大方向上都是相通的。催化剂并不难得,找到适合自己的方法~谷歌广告贵在坚持,不是说在一个平台上做的不好就不做了,效果不理想可以改进,改进就能做好。 希望本次的测控案例分享能在某些方面起到帮助作用,在当今大环境下,助力企业增加网站流量及询盘数量,2021祝愿看到这篇文章的企业能够更上一层楼!
2022 年海外社交媒体15 个行业的热门标签
2022 年海外社交媒体15 个行业的热门标签
我们可以在社交媒体上看到不同行业,各种类型的品牌和企业,这些企业里有耳熟能详的大企业,也有刚建立的初创公司。 海外社交媒体也与国内一样是一个广阔的平台,作为跨境企业和卖家,如何让自己的品牌在海外社媒上更引人注意,让更多人看到呢? 在社交媒体上有一个功能,可能让我们的产品、内容被看到,也能吸引更多人关注,那就是标签。 2022年海外社交媒体中不同行业流行哪些标签呢?今天为大家介绍十五个行业超过140多个热门标签,让你找到自己行业的流量密码。 1、银行业、金融业 据 Forrester咨询称,银行业目前已经是一个数万亿的行业,估值正以惊人的速度飙升。银行业正在加速创新,准备加大技术、人才和金融科技方面的投资。 Z世代是金融行业的积极追随者,他们希望能够赶上投资机会。 案例: Shibtoken 是一种去中心化的加密货币,它在社交媒体上分享了一段关于诈骗的视频,受到了很大的关注度,视频告诉观众如何识别和避免陷入诈骗,在短短 20 小时内收到了 1.2K 条评论、3.6K 条转发和 1.14 万个赞。 银行和金融的流行标签 2、娱乐行业 娱乐行业一直都是有着高热度的行业,OTT (互联网电视)平台则进一步提升了娱乐行业的知名度,让每个家庭都能享受到娱乐。 案例: 仅 OTT 视频收入就达 246 亿美元。播客市场也在创造价值 10 亿美元的广告收入。 Netflix 在 YouTube 上的存在则非常有趣,Netflix会发布最新节目预告,进行炒作。即使是非 Netflix 用户也几乎可以立即登录该平台。在 YouTube 上,Netflix的订阅者数量已达到 2220 万。 3、新型微交通 目前,越来越多的人开始关注绿色出行,选择更环保的交通工具作为短距离的出行工具,微型交通是新兴行业,全球市场的复合年增长率为 17.4%,预计到2030 年将达到 195.42 美元。 Lime 是一项倡导游乐设施对人类和环境更安全的绿色倡议。他们会使用#RideGreen 的品牌标签来刺激用户发帖并推广Lime倡议。他们已经通过定期发帖吸引更多人加入微交通,并在社交媒体形成热潮。 4、时尚与美容 到 2025 年,时尚产业将是一个万亿美元的产业,数字化会持续加快这一进程。96% 的美容品牌也将获得更高的社交媒体声誉。 案例: Zepeto 在推特上发布了他们的人物风格,在短短六个小时内就有了自己的品牌人物。 5、旅游业 如果疫情能够有所缓解,酒店和旅游业很快就能从疫情的封闭影响下恢复,酒店业的行业收入可以超过 1900 亿美元,一旦疫情好转,将实现跨越式增长。 案例: Amalfiwhite 在ins上欢迎大家到英国选择他们的酒店, 精彩的Instagram 帖子吸引了很多的关注。 6.健康与健身 健康和健身品牌在社交媒体上发展迅速,其中包括来自全球行业博主的DIY 视频。到 2022 年底,健身行业的价值可以达到 1365.9 亿美元。 案例: Dan The Hinh在 Facebook 页面 发布了锻炼视频,这些健身视频在短短几个小时内就获得了 7300 次点赞和 11000 次分享。 健康和健身的热门标签 #health #healthylifestyle #stayhealthy #healthyskin #healthcoach #fitness #fitnessfreak #fitnessfood #bodyfitness #fitnessjourney 7.食品饮料业 在社交媒体上经常看到的内容类型就是食品和饮料,这一细分市场有着全网超过30% 的推文和60% 的 Facebook 帖子。 案例: Suerte BarGill 在社交媒体上分享调酒师制作饮品的视频,吸引人的视频让观看的人都很想品尝这种饮品。 食品和饮料的热门标签 #food #foodpics #foodies #goodfood #foodgram #beverages #drinks #beverage #drink #cocktails 8. 家居装饰 十年来,在线家居装饰迎来大幅增长,该利基市场的复合年增长率为4%。家居市场现在发展社交媒体也是最佳时机。 案例: Home Adore 在推特上发布家居装饰创意和灵感,目前已经有 220 万粉丝。 家居装饰的流行标签 #homedecor #myhomedecor #homedecorinspo #homedecors #luxuryhomedecor #homedecorlover #home #interiordesign #interiordecor #interiordesigner 9. 房地产 美国有超过200 万的房地产经纪人,其中70% 的人活跃在社交媒体上,加入社交媒体,是一个好机会。 案例: 房地产专家Sonoma County在推特上发布了一篇有关加州一所住宅的豪华图。房地产经纪人都开始利用社交媒体来提升销售额。 房地产的最佳标签 #realestate #realestatesales #realestateagents #realestatemarket #realestateforsale #realestategoals #realestateexperts #broker #luxuryrealestate #realestatelife 10. 牙科 到 2030年,牙科行业预计将飙升至6988 亿美元。 案例: Bridgewater NHS 在推特上发布了一条客户推荐,来建立患者对牙医服务的信任。突然之间,牙科似乎没有那么可怕了! 牙科的流行标签 #dental #dentist #dentistry #smile #teeth #dentalcare #dentalclinic #oralhealth #dentalhygiene #teethwhitening 11. 摄影 摄影在社交媒体中无处不在,持续上传作品可以增加作品集的可信度,当图片参与度增加一倍,覆盖范围增加三倍时,会获得更多的客户。 案例: 著名摄影师理查德·伯纳贝(Richard Bernabe)在推特上发布了他令人着迷的点击。这篇犹他州的帖子获得了 1900 次点赞和 238 次转发。 摄影的热门标签 #photography #photooftheday #photo #picoftheday #photoshoot #travelphotography #portraitphotography #photographylovers #iphonephotography #canonphotography 12. 技术 超过 55% 的 IT 买家会在社交媒体寻找品牌相关资料做出购买决定。这个数字足以说服这个利基市场中的任何人拥有活跃的社交媒体。 案例: The Hacker News是一个广受欢迎的平台,以分享直观的科技新闻而闻名。他们在 Twitter 上已经拥有 751K+ 的追随者。 最佳技术标签 #technology #tech #innovation #engineering #design #business #science #technew s #gadgets #smartphone 13.非政府组织 全球90% 的非政府组织会利用社交媒体向大众寻求支持。社交媒体会有捐赠、公益等组织。 案例: Mercy Ships 通过创造奇迹赢得了全世界的心。这是一篇关于他们的志愿麻醉师的帖子,他们在乌干达挽救了几条生命。 非政府组织的热门标签 #ngo #charity #nonprofit #support #fundraising #donation #socialgood #socialwork #philanthropy #nonprofitorganization 14. 教育 教育行业在过去十年蓬勃发展,借助社交媒体,教育行业有望达到新的高度。电子学习预计将在 6 年内达到万亿美元。 案例: Coursera 是一个领先的学习平台,平台会有很多世界一流大学额课程,它在社交媒体上的可以有效激励人们继续学习和提高技能。 最佳教育标签 #education #learning #school #motivation #students #study #student #children #knowledge #college 15. 医疗保健 疫情进一步证明了医疗保健行业的主导地位,以及挽救生命的力量。到 2022 年,该行业的价值将达到 10 万亿美元。 随着全球健康问题的加剧,医疗保健的兴起也将导致科技和制造业的增长。 案例: CVS Health 是美国领先的药房,积他们的官方账号在社交媒体上分享与健康相关的问题,甚至与知名运动员和著名人物合作,来提高对健康问题的关注度。 医疗保健的热门标签 #healthcare #health #covid #medical #medicine #doctor #hospital #nurse #wellness #healthylifestyle 大多数行业都开始尝试社交媒体,利用社交媒体可以获得更多的关注度和产品、服务的销量,在社交媒体企业和卖家,要关注标签的重要性,标签不仅能扩大帖子的覆盖范围,还能被更多人关注并熟知。 跨境企业和卖家可以通过使用流量高的标签了解当下人们词和竞争对手的受众都关注什么。 焦点LIKE.TG拥有丰富的B2C外贸商城建设经验,北京外贸商城建设、上海外贸商城建设、 广东外贸商城建设、深圳外贸商城建设、佛山外贸商城建设、福建外贸商城建设、 浙江外贸商城建设、山东外贸商城建设、江苏外贸商城建设...... 想要了解更多搜索引擎优化、外贸营销网站建设相关知识, 请拨打电话:400-6130-885。
2024年如何让谷歌快速收录网站页面?【全面指南】
2024年如何让谷歌快速收录网站页面?【全面指南】
什么是收录? 通常,一个网站的页面想要在谷歌上获得流量,需要经历如下三个步骤: 抓取:Google抓取你的页面,查看是否值得索引。 收录(索引):通过初步评估后,Google将你的网页纳入其分类数据库。 排名:这是最后一步,Google将查询结果显示出来。 这其中。收录(Google indexing)是指谷歌通过其网络爬虫(Googlebot)抓取网站上的页面,并将这些页面添加到其数据库中的过程。被收录的页面可以出现在谷歌搜索结果中,当用户进行相关搜索时,这些页面有机会被展示。收录的过程包括三个主要步骤:抓取(Crawling)、索引(Indexing)和排名(Ranking)。首先,谷歌爬虫会抓取网站的内容,然后将符合标准的页面加入索引库,最后根据多种因素对这些页面进行排名。 如何保障收录顺利进行? 确保页面有价值和独特性 确保页面内容对用户和Google有价值。 检查并更新旧内容,确保内容高质量且覆盖相关话题。 定期更新和重新优化内容 定期审查和更新内容,以保持竞争力。 删除低质量页面并创建内容删除计划 删除无流量或不相关的页面,提高网站整体质量。 确保robots.txt文件不阻止抓取 检查和更新robots.txt文件,确保不阻止Google抓取。 检查并修复无效的noindex标签和规范标签 修复导致页面无法索引的无效标签。 确保未索引的页面包含在站点地图中 将未索引的页面添加到XML站点地图中。 修复孤立页面和nofollow内部链接 确保所有页面通过站点地图、内部链接和导航被Google发现。 修复内部nofollow链接,确保正确引导Google抓取。 使用Rank Math Instant Indexing插件 利用Rank Math即时索引插件,快速通知Google抓取新发布的页面。 提高网站质量和索引过程 确保页面高质量、内容强大,并优化抓取预算,提高Google快速索引的可能性。 通过这些步骤,你可以确保Google更快地索引你的网站,提高搜索引擎排名。 如何加快谷歌收录你的网站页面? 1、提交站点地图 提交站点地图Sitemap到谷歌站长工具(Google Search Console)中,在此之前你需要安装SEO插件如Yoast SEO插件来生成Sitemap。通常当你的电脑有了SEO插件并开启Site Map功能后,你可以看到你的 www.你的域名.com/sitemap.xml的形式来访问你的Site Map地图 在谷歌站长工具中提交你的Sitemap 2、转发页面or文章至社交媒体或者论坛 谷歌对于高流量高权重的网站是会经常去爬取收录的,这也是为什么很多时候我们可以在搜索引擎上第一时间搜索到一些最新社媒帖文等。目前最适合转发的平台包括Facebook、Linkedin、Quora、Reddit等,在其他类型的论坛要注意转发文章的外链植入是否违背他们的规则。 3、使用搜索引擎通知工具 这里介绍几个搜索引擎通知工具,Pingler和Pingomatic它们都是免费的,其作用是告诉搜索引擎你提交的某个链接已经更新了,吸引前来爬取。是的,这相当于提交站点地图,只不过这次是提交给第三方。 4、在原有的高权重页面上设置内链 假设你有一些高质量的页面已经获得不错的排名和流量,那么可以在遵循相关性的前提下,适当的从这些页面做几个内链链接到新页面中去,这样可以快速让新页面获得排名
虚拟流量

                                 12个独立站增长黑客办法
12个独立站增长黑客办法
最近总听卖家朋友们聊起增长黑客,所以就给大家总结了一下增长黑客的一些方法。首先要知道,什么是增长黑客? 增长黑客(Growth Hacking)是营销人和程序员的混合体,其目标是产生巨大的增长—快速且经常在预算有限的情况下,是实现短时间内指数增长的最有效手段。增长黑客户和传统营销最大的区别在于: 传统营销重视认知和拉新获客增长黑客关注整个 AARRR 转换漏斗 那么,增长黑客方法有哪些呢?本文总结了12个经典增长黑客方法,对一些不是特别普遍的方法进行了延伸说明,建议收藏阅读。目 录1. SEO 2. 细分用户,低成本精准营销 3. PPC广告 4. Quora 流量黑客 5. 联合线上分享 6. 原生广告内容黑客 7. Google Ratings 8. 邮件营销 9. 调查问卷 10. 用户推荐 11. 比赛和赠送 12. 3000字文案营销1. SEO 查看 AdWords 中转化率最高的关键字,然后围绕这些关键字进行SEO策略的制定。也可以查看 Google Search Console 中的“搜索查询”报告,了解哪些关键字帮助你的网站获得了更多的点击,努力将关键词提升到第1页。用好免费的Google Search Console对于提升SEO有很大帮助。 使用Google Search Console可以在【Links】的部分看到哪个页面的反向连结 (Backlink)最多,从各个页面在建立反向连结上的优劣势。Backlink 的建立在 SEO 上来说是非常重要的! 在 【Coverage】 的部分你可以看到网站中是否有任何页面出现了错误,避免错误太多影响网站表现和排名。 如果担心Google 的爬虫程式漏掉一些页面,还可以在 Google Search Console 上提交网站的 Sitemap ,让 Google 的爬虫程式了解网站结构,避免遗漏页面。 可以使用XML-Sitemaps.com 等工具制作 sitemap,使用 WordPress建站的话还可以安装像Google XML Sitemaps、Yoast SEO 等插件去生成sitemap。2. 细分用户,低成本精准营销 针对那些看过你的产品的销售页面但是没有下单的用户进行精准营销,这样一来受众就会变得非常小,专门针对这些目标受众的打广告还可以提高点击率并大幅提高转化率,非常节约成本,每天经费可能都不到 10 美元。3. PPC广告PPC广告(Pay-per-Click):是根据点击广告或者电子邮件信息的用户数量来付费的一种网络广告定价模式。PPC采用点击付费制,在用户在搜索的同时,协助他们主动接近企业提供的产品及服务。例如Amazon和Facebook的PPC广告。4. Quora 流量黑客 Quora 是一个问答SNS网站,类似于国内的知乎。Quora的使用人群主要集中在美国,印度,英国,加拿大,和澳大利亚,每月有6亿多的访问量。大部分都是通过搜索词,比如品牌名和关键词来到Quora的。例如下图,Quora上对于痘痘肌修复的问题就排在Google搜索相关词的前列。 通过SEMrush + Quora 可以提高在 Google 上的自然搜索排名: 进入SEMrush > Domain Analytics > Organic Research> 搜索 quora.com点击高级过滤器,过滤包含你的目标关键字、位置在前10,搜索流量大于 100 的关键字去Quora在这些问题下发布回答5. 联合线上分享 与在你的领域中有一定知名度的影响者进行线上讲座合作(Webinar),在讲座中传递一些意义的内容,比如一些与你产品息息相关的干货知识,然后将你的产品应用到讲座内容提到的一些问题场景中,最后向用户搜集是否愿意了解你们产品的反馈。 但是,Webinar常见于B2B营销,在B2C领域还是应用的比较少的,而且成本较高。 所以大家在做海外营销的时候不妨灵活转换思维,和领域中有知名度的影响者合作YouTube视频,TikTok/Instagram等平台的直播,在各大社交媒体铺开宣传,是未来几年海外营销的重点趋势。6. 原生广告内容黑客 Native Advertising platform 原生广告是什么?从本质上讲,原生广告是放置在网页浏览量最多的区域中的内容小部件。 简单来说,就是融合了网站、App本身的广告,这种广告会成为网站、App内容的一部分,如Google搜索广告、Facebook的Sponsored Stories以及Twitter的tweet式广告都属于这一范畴。 它的形式不受标准限制,是随场景而变化的广告形式。有视频类、主题表情原生广告、游戏关卡原生广告、Launcher桌面原生广告、Feeds信息流、和手机导航类。7. Google Ratings 在 Google 搜索结果和 Google Ads 上显示产品评分。可以使用任何与Google能集成的电商产品评分应用,并将你网站上的所有评论导入Google系统中。每次有人在搜索结果中看到你的广告或产品页面时,他们都会在旁边看到评分数量。 8. 邮件营销 据外媒统计,80% 的零售行业人士表示电子邮件营销是留住用户的一个非常重要的媒介。一般来说,邮件营销有以下几种类型: 弃单挽回邮件产品补货通知折扣、刮刮卡和优惠券发放全年最优价格邮件通知9. 用户推荐 Refer激励现有用户推荐他人到你的独立站下单。举个例子,Paypal通过用户推荐使他们的业务每天有 7% 到 10%的增长。因此,用户推荐是不可忽视的增长办法。10. 调查问卷 调查问卷是一种快速有效的增长方式,不仅可以衡量用户满意度,还可以获得客户对你产品的期望和意见。调查问卷的内容包括产品体验、物流体验、UI/UX等任何用户购买产品过程中遇到的问题。调查问卷在AARRR模型的Refer层中起到重要的作用,只有搭建好和客户之间沟通的桥梁,才能巩固你的品牌在客户心中的地位,增加好感度。 11. 比赛和赠送 这个增长方式的成本相对较低。你可以让你的用户有机会只需要通过点击就可以赢得他们喜欢的东西,同时帮你你建立知名度并获得更多粉丝。许多电商品牌都以比赛和赠送礼物为特色,而这也是他们成功的一部分。赠送礼物是增加社交媒体帐户曝光和电子邮件列表的绝佳方式。如果您想增加 Instagram 粉丝、Facebook 页面点赞数或电子邮件订阅者,比赛和赠送会创造奇迹。在第一种情况下,你可以让你的受众“在 Instagram 上关注我们来参加比赛”。同样,您可以要求他们“输入电子邮件地址以获胜”。有许多内容可以用来作为赠送礼物的概念:新产品发布/预发售、摄影比赛、节假日活动和赞助活动。12. 3000字文案营销 就某一个主题撰写 3,000 字的有深度博客文章。在文章中引用行业影响者的名言并链接到他们的博文中,然后发邮件让他们知道你在文章中推荐了他们,促进你们之间的互动互推。这种增长办法广泛使用于B2B的服务类网站,比如Shopify和Moz。 DTC品牌可以用这样的增长办法吗?其实不管你卖什么,在哪个行业,展示你的专业知识,分享新闻和原创观点以吸引消费者的注意。虽然这可能不会产生直接的销售,但能在一定程度上影响他们购买的决定,不妨在你的独立站做出一个子页面或单独做一个博客,发布与你产品/服务相关主题的文章。 数据显示,在阅读了品牌网站上的原创博客内容后,60%的消费者对品牌的感觉更积极。如果在博客中能正确使用关键词,还可以提高搜索引擎优化及排名。 比如Cottonbabies.com就利用博文把自己的SEO做得很好。他们有一个针对“布料尿布基础知识”的页面,为用户提供有关“尿布:”主题的所有问题的答案。小贴士:记得要在博客文章末尾链接到“相关产品”哦~本文转载自:https://u-chuhai.com/?s=seo

                                 2021 Shopify独立站推广引流 获取免费流量方法
2021 Shopify独立站推广引流 获取免费流量方法
独立站的流量一般来自两个部分,一种是付费打广告,另外一种就是免费的自然流量,打广告带来的流量是最直接最有效的流量,免费流量可能效果不会那么直接,需要时间去积累和沉淀。但是免费的流量也不容忽视,第一,这些流量是免费的,第二,这些流量是长久有效的。下面分享几个免费流量的获取渠道和方法。 1.SNS 社交媒体营销 SNS 即 Social Network Services,国外最主流的 SNS 平台有 Facebook、Twitter、Linkedin、Instagram 等。SNS 营销就是通过运营这些社交平台,从而获得流量。 SNS 营销套路很多,但本质还是“眼球经济”,简单来说就是把足够“好”的内容,分享给足够“好”的人。好的内容就是足够吸引人的内容,而且这些内容确保不被人反感;好的人就是对你内容感兴趣的人,可能是你的粉丝,也可能是你潜在的粉丝。 如何把你想要发的内容发到需要的人呢?首先我们要确定自己的定位,根据不同的定位在社交媒体平台发布不同的内容,从而自己品牌的忠实粉丝。 1、如果你的定位是营销类的,一般要在社交媒体发布广告贴文、新品推送、优惠信息等。适合大多数电商产品,它的带货效果好,不过需要在短期内积累你的粉丝。如果想要在短期内积累粉丝就不可避免需要使用付费广告。 2、如果你的定位是服务类的,一般要在社交媒体分享售前售后的信息和服务,一般 B2B 企业使用的比较多。 3、如果你的定位是专业类科技产品,一般要在社交媒体分享产品开箱测评,竞品分析等。一般 3C 类的产品适合在社交媒体分享这些内容,像国内也有很多评测社区和网站,这类社区的粉丝一般购买力都比较强。 4、如果你的定位是热点类的,一般要在社交媒体分享行业热点、新闻资讯等内容。因为一般都是热点,所以会带来很多流量,利用这些流量可以快速引流,实现变现。 5、如果你的定位是娱乐类的:一般要在社交媒体分享泛娱乐内容,适合分享钓具、定制、改装类的内容。 2.EDM 邮件营销 很多人对邮件营销还是不太重视,国内一般都是使用在线沟通工具,像微信、qq 比较多,但是在国外,电子邮件则是主流的沟通工具,很多外国人每天使用邮箱的频率跟吃饭一样,所以通过电子邮件营销也是国外非常重要的营销方式。 定期制作精美有吸引力的邮件内容,发给客户,把邮件内容设置成跳转到网站,即可以给网站引流。 3.联盟营销 卖家在联盟平台上支付一定租金并发布商品,联盟平台的会员领取联盟平台分配的浏览等任务,如果会员对这个商品感兴趣,会领取优惠码购买商品,卖家根据优惠码支付给联盟平台一定的佣金。 二、网站SEO引流 SEO(Search Engine Optimization)搜索引擎优化,是指通过采用易于搜索引擎索引的合理手段,使网站各项基本要素适合搜索引擎的检索原则并且对用户更友好,从而更容易被搜索引擎收录及优先排序。 那 SEO 有什么作用嘛?简而言之分为两种,让更多的用户更快的找到他想要的东西;也能让有需求的客户首先找到你。作为卖家,更关心的是如何让有需求的客户首先找到你,那么你就要了解客户的需求,站在客户的角度去想问题。 1.SEO 标签书写规范 通常标签分为标题、关键词、描述这三个部分,首先你要在标题这个部分你要说清楚“你是谁,你干啥,有什么优势。”让人第一眼就了解你,这样才能在第一步就留住有效用户。标题一般不超过 80 个字符;其次,关键词要真实的涵盖你的产品、服务。一般不超过 100 个字符;最后在描述这里,补充标题为表达清楚的信息,一般不超过 200 个字符。 标题+描述 值得注意的是标题+描述,一般会成为搜索引擎检索结果的简介。所以标题和描述一定要完整表达你的产品和品牌的特点和优势。 关键词 关键词的设定也是非常重要的,因为大多数用户购买产品不会直接搜索你的商品,一般都会直接搜索想要购买产品的关键字。关键词一般分为以下四类。 建议目标关键词应该是品牌+产品,这样用户无论搜索品牌还是搜索产品,都能找到你的产品,从而提高命中率。 那如何选择关键词呢?拿我们最常使用的目标关键词举例。首先我们要挖掘出所有的相关关键词,并挑选出和网站自身直接相关的关键词,通过分析挑选出的关键词热度、竞争力,从而确定目标关键词。 注:一般我们都是通过关键词分析工具、搜索引擎引导词、搜索引擎相关搜索、权重指数以及分析同行网站的关键词去分析确定目标关键词。 几个比较常用的关键词分析工具: (免费)MozBar: https://moz.com (付费)SimilarWeb: https://www.similarweb.com/ 2.链接锚文本 什么是锚文本? 一个关键词,带上一个链接,就是一个链接锚文本。带链接的关键词就是锚文本。锚文本在 SEO 过程中起到本根性的作用。简单来说,SEO 就是不断的做锚文本。锚文本链接指向的页面,不仅是引导用户前来访问网站,而且告诉搜索引擎这个页面是“谁”的最佳途径。 站内锚文本 发布站内描文本有利于蜘蛛快速抓取网页、提高权重、增加用户体验减少跳出、有利搜索引擎判断原创内容。你在全网站的有效链接越多,你的排名就越靠前。 3 外部链接什么是外部链接? SEO 中的外部链接又叫导入链接,简称外链、反链。是由其他网站上指向你的网站的链接。 如何知道一个网站有多少外链? 1.Google Search Console 2.站长工具 3.MozBar 4.SimilarWeb 注:低权重、新上线的网站使用工具群发外链初期会得到排名的提升,但被搜索引擎发现后,会导致排名大幅度下滑、降权等。 如何发布外部链接? 通过友情链接 、自建博客 、软文 、论坛 、问答平台发布外链。以下几个注意事项: 1.一个 url 对应一个关键词 2.外链网站与自身相关,像鱼竿和鱼饵,假发和假发护理液,相关却不形成竞争是最好。 3.多找优质网站,大的门户网站(像纽约时报、BBC、WDN 新闻网) 4.内容多样性, 一篇帖子不要重复发 5.频率自然,一周两三篇就可以 6.不要作弊,不能使用隐藏链接、双向链接等方式发布外链 7.不要为了发外链去发外链,“好”的内容才能真正留住客户 4.ALT 标签(图片中的链接) 在产品或图片管理里去编辑 ALT 标签,当用户搜索相关图片时,就会看到图片来源和图片描述。这样能提高你网站关键词密度,从而提高你网站权重。 5.网页更新状态 网站如果经常更新内容的话,会加快这个页面被收录的进度。此外在网站上面还可以添加些“最新文章”版块及留言功能。不要只是为了卖产品而卖产品,这样一方面可以增加用户的粘性,另一方面也加快网站的收录速度。 6.搜索跳出率 跳出率越高,搜索引擎便越会认为你这是个垃圾网站。跳出率高一般有两个原因,用户体验差和广告效果差,用户体验差一般都是通过以下 5 个方面去提升用户体验: 1.优化网站打开速度 2.网站内容整洁、排版清晰合理 3.素材吸引眼球 4.引导功能完善 5.搜索逻辑正常、产品分类明确 广告效果差一般通过这两个方面改善,第一个就是真实宣传 ,确保你的产品是真实的,切勿挂羊头卖狗肉。第二个就是精准定位受众,你的产品再好,推给不需要的人,他也不会去看去买你的产品,这样跳出率肯定会高。本文转载自:https://u-chuhai.com/?s=seo

                                 2022,国际物流发展趋势如何?
2022,国际物流发展趋势如何?
受新冠疫情影响,从2020年下半年开始,国际物流市场出现大规模涨价、爆舱、缺柜等情况。中国出口集装箱运价综合指数去年12月末攀升至1658.58点,创近12年来新高。去年3月苏伊士运河“世纪大堵船”事件的突发,导致运力紧缺加剧,集运价格再创新高,全球经济受到影响,国际物流行业也由此成功出圈。 加之各国政策变化、地缘冲突等影响,国际物流、供应链更是成为近两年行业内关注的焦点。“拥堵、高价、缺箱、缺舱”是去年海运的关键词条,虽然各方也尝试做出了多种调整,但2022年“高价、拥堵”等国际物流特点仍影响着国际社会的发展。 总体上来看,由疫情带来的全球供应链困境会涉及到各行各业,国际物流业也不例外,将继续面对运价高位波动、运力结构调整等状况。在这一复杂的环境中,外贸人要掌握国际物流的发展趋势,着力解决当下难题,找到发展新方向。 国际物流发展趋势 由于内外部因素的影响,国际物流业的发展趋势主要表现为“运力供需矛盾依旧存在”“行业并购整合风起云涌”“新兴技术投入持续增长”“绿色物流加快发展”。 1.运力供需矛盾依旧存在 运力供需矛盾是国际物流业一直存在的问题,近两年这一矛盾不断加深。疫情的爆发更是成了运力矛盾激化、供需紧张加剧的助燃剂,使得国际物流的集散、运输、仓储等环节无法及时、高效地进行连接。各国先后实施的防疫政策,以及受情反弹和通胀压力加大影响,各国经济恢复程度不同,造成全球运力集中在部分线路与港口,船只、人员难以满足市场需求,缺箱、缺舱、缺人、运价飙升、拥堵等成为令物流人头疼的难题。 对物流人来说,自去年下半年开始,多国疫情管控政策有所放松,供应链结构加快调整,运价涨幅、拥堵等难题得到一定缓解,让他们再次看到了希望。2022年,全球多国采取的一系列经济恢复措施,更是缓解了国际物流压力。但由运力配置与现实需求之间的结构性错位导致的运力供需矛盾,基于纠正运力错配短期内无法完成,这一矛盾今年会继续存在。 2.行业并购整合风起云涌 过去两年,国际物流行业内的并购整合大大加快。小型企业间不断整合,大型企业和巨头则择机收购,如Easysent集团并购Goblin物流集团、马士基收购葡萄牙电商物流企业HUUB等,物流资源不断向头部靠拢。 国际物流企业间的并购提速,一方面,源于潜在的不确定性和现实压力,行业并购事件几乎成为必然;另一方面,源于部分企业积极准备上市,需要拓展产品线,优化服务能力,增强市场竞争力,提升物流服务的稳定性。与此同时,由疫情引发的供应链危机,面对供需矛盾严重,全球物流失控,企业需要打造自主可控的供应链。此外,全球航运企业近两年大幅增长的盈利也为企业发起并购增加了信心。 在经历两个年度的并购大战后,今年的国际物流行业并购会更加集中于垂直整合上下游以提升抗冲击能力方面。对国际物流行业而言,企业积极的意愿、充足的资本以及现实的诉求都将使并购整合成为今年行业发展的关键词。 3.新兴技术投入持续增长 受疫情影响,国际物流企业在业务开展、客户维护、人力成本、资金周转等方面的问题不断凸显。因而,部分中小微国际物流企业开始寻求改变,如借助数字化技术降低成本、实现转型,或与行业巨头、国际物流平台企业等合作,从而获得更好的业务赋能。电子商务、物联网、云计算、大数据、区块链、5G、人工智能等数字技术为突破这些困难提供了可能性。 国际物流数字化领域投融资热潮也不断涌现。经过近些年来的发展,处于细分赛道头部的国际物流数字化企业受到追捧,行业大额融资不断涌现,资本逐渐向头部聚集,如诞生于美国硅谷的Flexport在不到五年时间里总融资额高达13亿美元。另外,由于国际物流业并购整合的速度加快,新兴技术的应用就成了企业打造和维持核心竞争力的主要方式之一。因而,2022年行业内新技术的应用或将持续增长。 4.绿色物流加快发展 近年来全球气候变化显著,极端天气频繁出现。自1950年以来,全球气候变化的原因主要来自于温室气体排放等人类活动,其中,CO₂的影响约占三分之二。为应对气候变化,保护环境,各国政府积极开展工作,形成了以《巴黎协定》为代表的一系列重要协议。 而物流业作为国民经济发展的战略性、基础性、先导性产业,肩负着实现节能降碳的重要使命。根据罗兰贝格发布的报告,交通物流行业是全球二氧化碳排放的“大户”,占全球二氧化碳排放量的21%,当前,绿色低碳转型加速已成为物流业共识,“双碳目标”也成行业热议话题。 全球主要经济体已围绕“双碳”战略,不断深化碳定价、碳技术、能源结构调整等重点措施,如奥地利政府计划在2040年实现“碳中和/净零排放”;中国政府计划在2030年实现“碳达峰”,在2060年实现“碳中和/净零排放”。基于各国在落实“双碳”目标方面做出的努力,以及美国重返《巴黎协定》的积极态度,国际物流业近两年围绕“双碳”目标进行的适应性调整在今年将延续,绿色物流成为市场竞争的新赛道,行业内减少碳排放、推动绿色物流发展的步伐也会持续加快。 总之,在疫情反复、突发事件不断,运输物流链阶段性不畅的情况下,国际物流业仍会根据各国政府政策方针不断调整业务布局和发展方向。 运力供需矛盾、行业并购整合、新兴技术投入、物流绿色发展,将对国际物流行业的发展产生一定影响。对物流人来说,2022年仍是机遇与挑战并存的一年。本文转载自:https://u-chuhai.com/?s=seo
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LIKE.TG |出海如何有效识别与管理电商客服敏感词
LIKE.TG |出海如何有效识别与管理电商客服敏感词
在电商行业,客服是与客户沟通的桥梁,而敏感词的管理则是保障品牌形象和客户体验的重要环节。随着电商市场的竞争加剧,如何有效地管理敏感词,成为了每个电商企业必须面对的挑战。本文将详细介绍电商客服敏感词的重要性,以及如何利用LIKE.TG云控系统进行高效的敏感词管理,LIKE.TG云控系统在出海中的作用。最好用的云控拓客系统:https://www.like.tg免费试用请联系LIKE.TG✈官方客服: @LIKETGAngel什么是电商客服敏感词?电商客服敏感词是指在与客户沟通时,可能引起误解、争议或法律问题的词汇。这些词汇可能涉及到产品质量、售后服务、品牌形象等多个方面。有效管理敏感词,不仅能避免潜在的法律风险,还能提升客户的满意度和信任度。敏感词的分类品牌相关敏感词:涉及品牌名称、商标等。法律风险敏感词:可能引发法律纠纷的词汇,如“假货”、“退款”等。负面情绪敏感词:可能引起客户不满的词汇,如“差”、“失望”等。敏感词管理的重要性保护品牌形象提升客户体验避免法律风险敏感词的使用不当,可能导致客户对品牌产生负面印象。通过有效的敏感词管理,可以维护品牌形象,提升客户信任度。良好的客服体验能够提升客户的满意度,而敏感词的管理则是提升体验的关键之一。通过避免使用敏感词,客服人员能够更好地与客户沟通,解决问题。在电商运营中,法律风险无处不在。有效的敏感词管理可以帮助企业规避潜在的法律问题,保护企业的合法权益。LIKE.TG云控系统的优势在敏感词管理方面,LIKE.TG云控系统提供了一系列强大的功能,帮助电商企业高效地管理敏感词。敏感词库管理实时监控与预警数据分析与报告LIKE.TG云控系统提供丰富的敏感词库,用户可以根据自己的需求进行定制和更新。系统会自动识别并过滤敏感词,确保客服沟通的安全性。系统具备实时监控功能,可以随时跟踪客服沟通中的敏感词使用情况。一旦发现敏感词,系统会及时发出预警,帮助客服人员及时调整沟通策略。LIKE.TG云控系统还提供数据分析功能,用户可以查看敏感词使用的统计数据,从而优化客服策略。通过分析数据,企业可以更好地理解客户需求,提升服务质量。如何使用LIKE.TG云控系统进行敏感词管理注册与登录设置敏感词库实施实时监控数据分析与优化首先,用户需要在LIKE.TG云控系统官网注册账号,并完成登录。用户界面友好,操作简单,方便各类用户使用。在系统内,用户可以根据自身的需求,设置和更新敏感词库。添加敏感词时,建议结合行业特点,确保敏感词库的完整性。通过LIKE.TG云控系统的实时监控功能,用户可以随时查看客服沟通中的敏感词使用情况。系统会自动记录每次敏感词的出现,并生成相应的报告。定期查看敏感词使用的统计数据,用户可以根据数据分析结果,及时调整客服策略。例如,如果某个敏感词频繁出现,说明该问题需要引起重视,及时优化沟通方式。常见问题解答LIKE.TG云控系统安全吗?敏感词库是否可以自定义?是的,LIKE.TG云控系统采用了先进的安全技术,确保用户数据的安全性。系统定期进行安全检查,保障用户信息的隐私。用户可以根据自身需求,自定义敏感词库。LIKE.TG云控系统支持随时添加和删除敏感词,确保库的及时更新。在电商行业,客服敏感词的管理至关重要。通过有效的敏感词管理,不仅可以保护品牌形象、提升客户体验,还能避免法律风险。LIKE.TG云控系统作为一款强大的敏感词管理工具,能够帮助电商企业高效地管理敏感词,提升客服质量。免费使用LIKE.TG官方:各平台云控,住宅代理IP,翻译器,计数器,号段筛选等出海工具;请联系LIKE.TG✈官方客服: @LIKETGAngel想要了解更多,还可以加入LIKE.TG官方社群 点击这里
LIKE.TG |出海电商客服敏感词与敏感词大全推荐指南
LIKE.TG |出海电商客服敏感词与敏感词大全推荐指南
在全球化的商业环境中,出海电商成为了许多企业拓展市场的重要选择。然而,跨国经营带来了语言、文化和法律等多方面的挑战,尤其是在客服领域,敏感词的管理显得尤为重要。本文将深入探讨出海电商客服敏感词的重要性,并推荐适合的客服系统,帮助企业提升客户体验和品牌形象。最好用的出海客服系统:https://www.like.tg免费试用请联系LIKE.TG✈官方客服: @LIKETGAngel什么是出海电商客服敏感词?出海电商客服敏感词是指在与客户沟通时,可能引起误解、争议或法律问题的词汇。这些词汇可能涉及品牌形象、产品质量、售后服务等多个方面。有效管理敏感词,不仅能避免潜在的法律风险,还能提升客户的满意度和信任度。敏感词的分类品牌相关敏感词:涉及品牌名称、商标等。法律风险敏感词:可能引发法律纠纷的词汇,如“假货”、“退款”等。文化敏感词:在不同文化背景下可能引起误解的词汇。出海电商客服敏感词的重要性保护品牌形象敏感词的使用不当,可能导致客户对品牌产生负面印象。通过有效的敏感词管理,可以维护品牌形象,提升客户信任度。提升客户体验良好的客服体验能够提升客户的满意度,而敏感词的管理则是提升体验的关键之一。通过避免使用敏感词,客服人员能够更好地与客户沟通,解决问题。避免法律风险在出海电商运营中,法律风险无处不在。有效的敏感词管理可以帮助企业规避潜在的法律问题,保护企业的合法权益。三、推荐的客服系统在敏感词管理方面,选择合适的客服系统至关重要。以下是一些推荐的客服系统,它们能够帮助企业高效地管理敏感词,提升客服质量。LIKE.TG云控系统LIKE.TG云控系统是一款功能强大的客服管理工具,提供了敏感词库管理、实时监控和数据分析等多种功能,帮助企业有效管理客服沟通中的敏感词。敏感词库管理:用户可以根据自身需求,定制和更新敏感词库,确保敏感词的及时更新。实时监控与预警:系统具备实时监控功能,可以随时跟踪客服沟通中的敏感词使用情况,及时发出预警。数据分析与报告:提供详细的数据分析报告,帮助企业优化客服策略。ZendeskZendesk是一款全球知名的客服系统,支持多语言和多渠道的客户沟通。其敏感词管理功能可以帮助企业避免使用不当的词汇,提升客户体验。多语言支持:适合出海电商,能够满足不同国家客户的需求。自动化功能:可以设置自动回复和智能问答,提高工作效率。FreshdeskFreshdesk是一款灵活的客服系统,提供了丰富的功能和自定义选项,适合各类电商企业使用。自定义敏感词库:用户可以根据行业特点,自定义敏感词库。多渠道支持:支持邮件、社交媒体和在线聊天等多种沟通方式。如何有效管理出海电商客服敏感词建立敏感词库首先,企业需要建立一份全面的敏感词库,涵盖品牌相关、法律风险和文化敏感词。根据市场反馈和客户沟通的实际情况,定期更新敏感词库。培训客服人员对客服人员进行敏感词管理的培训,使其了解敏感词的定义和重要性,掌握如何避免使用敏感词的技巧。使用客服系统进行监控通过使用合适的客服系统,如LIKE.TG云控系统,企业可以实时监控客服沟通中的敏感词使用情况,及时调整沟通策略。数据分析与优化定期查看敏感词使用的统计数据,企业可以根据数据分析结果,及时调整客服策略。例如,如果某个敏感词频繁出现,说明该问题需要引起重视,及时优化沟通方式。常见问题解答出海电商客服敏感词管理的难点是什么?出海电商客服敏感词管理的难点主要在于文化差异和法律法规的不同。企业需要深入了解目标市场的文化背景和法律要求,以制定合适的敏感词管理策略。如何选择合适的客服系统?选择合适的客服系统时,企业应考虑系统的多语言支持、敏感词管理功能、数据分析能力等因素,以满足自身的需求。如何处理敏感词的误判?企业可以通过客服系统的反馈机制,及时调整敏感词设置,避免误判。同时,定期对敏感词库进行审查和更新。在出海电商的过程中,客服敏感词的管理至关重要。通过有效的敏感词管理,不仅可以保护品牌形象、提升客户体验,还能避免法律风险。选择合适的客服系统,如LIKE.TG云控系统,能够帮助企业高效地管理敏感词,提升客服质量。免费使用LIKE.TG官方:各平台云控,住宅代理IP,翻译器,计数器,号段筛选等出海工具;请联系LIKE.TG✈官方客服: @LIKETGAngel想要了解更多,还可以加入LIKE.TG官方社群 LIKE.TG生态链-全球资源互联社区/联系客服
LIKE.TG |如何高效管理多账号推特?最好用的 Twitter多开工具
LIKE.TG |如何高效管理多账号推特?最好用的 Twitter多开工具
在今天的社交媒体营销世界,Twitter无疑是一个强大的平台,尤其是在全球范围内。无论你是企业营销人员、内容创作者,还是网络推广者,Twitter的强大影响力让它成为了一个必不可少的工具。然而,随着Twitter账号管理的需求增加,许多人开始寻求高效的多账号管理解决方案——这时候,“多账号推特”和“Twitter多开”变得尤为重要。通过多账号管理,你不仅可以针对不同的受众群体定制个性化的内容,还能够扩展你的社交圈子,增加曝光率,提升品牌影响力。但传统的手动管理多个Twitter账号无疑是一个耗时且繁琐的任务,特别是当你需要频繁切换账号时。在这个时候,使用专业的工具来实现Twitter的多开管理显得至关重要。一个高效的Twitter多开工具能够帮助你同时管理多个账号,避免账号之间的冲突,提高运营效率,甚至还能避免被平台封禁的风险。最好用的Twitter多开工具:https://www.like.tg免费试用请联系LIKE.TG✈官方客服: @LIKETGAngel解决方案:LIKE.TG让多账号推特管理变得轻松如果你正在寻找一个可靠的解决方案来进行多账号管理,那么LIKE.TG Twitter获客大师系统是一个值得考虑的选择。LIKE.TG不仅支持多个Twitter账号的云端管理,它还具有支持Twitter多开的强大功能。通过LIKE.TG,你可以:批量管理多个Twitter账号:你可以在同一设备上同时登录并管理多个Twitter账号,大大提高工作效率。免去频繁切换账号的麻烦:LIKE.TG让你轻松在多个Twitter账号之间切换,避免频繁登录登出带来的困扰。实现自动化操作:LIKE.TG支持自动化发推、自动回复、自动关注等功能,帮助你在多个账号上保持活跃状态。了解更多有关LIKE.TG的功能,可以访问我们的官网:https://www.like.tg。为什么选择LIKE.TG的Twitter多开系统?选择LIKE.TG的Twitter多开系统,你不仅能享受高效的账号管理,还能够利用其智能化的功能提升营销效果。以下是使用LIKE.TG进行Twitter多开管理的几个优势:高度自动化精准的用户定位安全性保障如何使用LIKE.TG实现高效的Twitter多开?使用LIKE.TG的Twitter多开功能非常简单。只需要几个简单的步骤,你就可以开始管理多个Twitter账号了:登录Twitter获客系统账号设置Twitter账号:在LIKE.TG的控制面板上,你可以输入你的多个Twitter账号信息,并开始批量管理。定制化操作规则:你可以根据不同的目标,设置每个Twitter账号的自动化操作规则,如定时发推、自动点赞、自动关注,私信发信息,采集粉丝等开始运行:点击“启动”,LIKE.TG将脚本自动帮助你执行这些操作,并且你可以在任何时候查看每个Twitter账号的实时数据和表现使用LIKE.TG,你能够轻松实现Twitter多开管理,提高工作效率,提升Twitter账号的活跃度和互动率。多账号推特与SEO优化:如何提升Twitter的流量与排名?Twitter不仅是一个社交平台,它也是SEO优化的重要组成部分。通过高效的多账号管理和内容推广,你能够提升自己在Twitter上的曝光率,从而为你的品牌带来更多的流量。以下是利用Twitter进行SEO优化的几种策略:增加推文的互动量定期更新内容使用关键词优化建立链接LIKE.TG Twitter获客大师系统 为Twitter多开管理提供了一个高效、自动化、安全的解决方案。不论你是个人品牌的经营者,还是企业营销人员,通过LIKE.TG,你都能轻松管理多个Twitter账号,提升账号活跃度,增强品牌影响力,进而获得更多的关注和转化。免费使用LIKE.TG官方:各平台云控,住宅代理IP,翻译器,计数器,号段筛选等出海工具;请联系LIKE.TG✈官方客服: @LIKETGAngel想要了解更多,还可以加入LIKE.TG官方社群 LIKE.TG生态链-全球资源互联社区
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