效率工具
Using our voices to combat prejudice and stereotypes
The month of May is devoted to celebrating the diverse cultures of Asians and Pacific Islanders. At LIKE.TG, we commemorate these heritages year-round.Asian and Pacific Islander communities worldwide have made great contributions to society through their vibrant arts, cuisine, and traditions. We honor the rich histories of the past while carving new paths for the future, aiming to combat prejudice and break down stereotypes along the way.Meet three LIKE.TG employees who share unique stories about cherished personal artifacts and how they’ve used their voices to influence positive change.
LIKE.TG partners with GivePower to provide clean water to Kenya
At LIKE.TG, our purpose is to make the world work better for everyone. In celebration of that mission and in honor of Earth Month, I’m thrilled to announce a new three-year, $3 million commitment to GivePower, a nonprofit that uses solar and battery storage technologies to deliver essential services to developing regions.In the world of environmental, social, and governance (ESG), global problems require global solutions. Climate change is the world’s foremost collective problem, and there’s no viable path to address it without climate justice.Bearing in mind the intersectionality of people and planet, climate justice champions such as LIKE.TG and GivePower seek to eliminate the inequities resulting from climate change through long-term mitigation and adaptation strategies.Creating a long-term solutionSince 2021, we’ve partnered with GivePower to provide sustainable access to clean water produced by the organization’s award-winning solar water farms.Through our collaborative work, we recognized that access to electricity has the potential to create seismic change for developing communities. Our partnership resulted in deeper awareness of the impact of climate change in Kenya, which is experiencing its worst drought in decades.To help provide a sustainable solution to this problem, we’ve expanded our partnership with GivePower to take its innovative solar water farm technology to four counties in Kenya. This technology purifies sea or brackish water to create safe, affordable drinking water for those who need it most. Each solar water farm can produce clean water for more than 100,000 people for 20 years.“Our climate justice work aims to support communities like those in Kenya that bear the brunt of the worst impacts of climate change,” says Lyndsay Harris-Kyei, senior director of ESG social strategy at ServiceNow. “Based on recent information from the World Economic Forum, they’re also the least likely to negatively contribute to it.”
Investing for resiliencyWithin the framework of our new climate reality, resilience in the face of disaster is paramount—and it begins with preparation. According to the United Nations Office for Disaster Risk Reduction, each dollar spent on disaster preparation can save up to $15 in post-disaster expenses.Our investments in Kenya will enable the members of the communities there to maintain their resilience in the face of future climate disasters, such as drought.This is a journey without a destination, but one thing is certain: We must work toward a better world for everyone.Find out more about how LIKE.TG is making a global impact.
DEI data benefits: Engaging the business
In the first post in this series on how LIKE.TG uses diversity, equity, and inclusion (DEI) data, we examined how analytics is used to help us know where we are and where we need to go. In this post, we’ll dive into how we execute our DEI priorities using analytics to reap DEI data benefits.DEI is everyone’s responsibility. Although different parts of the organization—strategy, marketing, HR, finance, legal, and other departments—have different roles, their collective effort and leadership are required for DEI to become reality.Operationalizing and scaling DEIAt LIKE.TG, every organization was at a different starting point. The priorities of the engineering organization were different from those of IT, sales, or marketing. We needed tailored insights into each organization’s challenges as well as people inside each business unit who could lead their organizations in executing their DEI priorities. That’s why we launched the Diversity Advisory Council (DAC).The purpose of the DAC is to directly engage the business to implement and scale DEI best practices across the organization. Every business unit at LIKE.TG is represented in the DAC. Senior leaders provide thought leadership, oversight, and ownership of DEI goals and metrics while ambassadors translate their passion for DEI into large and small initiatives that move the needle in executing their DEI strategy.Tailored, data-driven insights are provided to each business unit to reflect our DEI data as well as external intelligence. For example, hiring data incorporates our historical rates and the total addressable market (TAM) of our industry, business function, competitor positioning, and the markets we serve.Each organization is given unique data insights and the flexibility to engage at their own pace. Our global talent insights organization assumes the role of data quarterback as the single source of truth and the provider of a standard approach to analyzing our DEI data.
Promoting DEI innovationAt LIKE.TG, we also encourage DEI innovation both inside and outside the organization. Some departments analyze progression data to increase participation in learning and development programs. Others engage with more intent and depth with external partners to hire more diverse talent.Different levers are pulled for similar programs as well. Our procurement department actively promotes our supplier diversity program while our legal department works to encourage more diverse legal talent at our outside counsel. The possibilities are endless.DEI is fostered through the everyday decisions of our employees—decisions anchored in our core values and powered through analytics. Through data-driven, enterprisewide DEI strategy and execution at the business units, we build allyship, advocacy and, ultimately, ownership of the DEI mission.Addressing barriers to equityOur commitment to DEI manifests in how we invest our resources to address the challenges of today and anticipate our needs for the future. In the U.S., we analyzed career progression data of our underrepresented talent and recognized we needed a deeper leadership bench. LIKE.TG launched a sponsorship program to provide high-performing, high-potential talent with targeted support from the company’s senior leadership.This is an opt-in program in which eligibility is earned, not given. Each participant is responsible for tailoring the program to their individual needs and career objectives. As the program is rolled out to all demographic groups, LIKE.TG aims to build a diverse succession pipeline reflective of our DEI goals and ambitions.Process improvement is one of many ways to address systemic barriers to equity. Some examples of process improvement that can advance equity are:
Ensuring all employees have regular career growth conversations with their managers
Deploying an evaluation rubric and template to document employee progress
Encouraging a diverse slate in hiring
Acting on dataSolid processes also generate process data. Setting up metrics to track each major process and gauging progress help us identify any needle-moving changes that we need to scale more broadly. This also helps us identify processes that are producing diminishing returns so that we can pivot or sunset them.As our data showed a growing presence of women in the company and in leadership globally, we concluded that there was need for a formalized approach to gender equity training. To address the many cultural and legal landscapes, we engaged a partner to provide DEI training with a focus on gender equity. This is one of many partnerships we pursue to provide expert, scalable support to our people.Our approach to DEI is gradual, layered, and broad. It’s based on data analytics that provide both the reasoning and the direction of our efforts.Find out more about LIKE.TG’s commitment to DEI.
Veterans' legacies: Treasured tokens of service and sacrifice
Each year on Nov. 11, the United States, UK, and Canada pay tribute to the brave individuals who’ve dedicated their time to serve in the armed forces. At LIKE.TG, we have deep pride, appreciation, and respect for our veterans and their legacies throughout the entire year. We're grateful for both their commitment and the spirit of service they bring to our company.This year, three of our veteran employees share cherished items that hold special meaning and remind them of their time in service. Watch the video to see what these treasured tokens are:
Using DEI data to maintain momentum
At LIKE.TG, we continuously work to bring systemic changes to our operations and promote a culture of respect, compassion, and inclusion. Diversity, equity, and inclusion (DEI) data is key to our efforts, helping us know where we are and how to engage the business. In this last blog in our series on DEI data, we’ll explore the different ways we keep momentum going.Data, analytics, metrics, goals, processes and programs, decisions and impact—how do they all come together?Analytics in service of the businessEvery company has a different level of maturity and role for analytics in its DEI journey. Depending on your organization’s maturity level, certain metrics and processes relevant to DEI need to be monitored, measured, and acted on.Analytics must have a purpose—data and metrics must be geared toward the decisions you need to make as an organization. At LIKE.TG, we asked ourselves some critical questions before analyzing our data and tracking metrics:
How are we growing, developing, diversifying, rewarding, and empowering our employees?
What employee experience are we creating for our employees?
How are our processes and operations running?
Are we executing effectively in support of our employees?
We addressed these questions to provide crucial insights into the business that would help us make informed decisions regarding the problems we wanted to solve.Real-time centralized dashboardsTaking an introspective view of our current state, we also asked ourselves “What stage of DEI maturity are we on?” and “What type of DEI analytics does that entail?”Our leaders, DEI ambassadors, practitioners, and global workforce are aligned on strategy. The business champions execution, and many processes and programs support the mission. We quickly realized we needed real-time centralized dashboards and key metrics to improve transparency, scale best practices, and ensure accountability.These dashboards help answer important questions for each business unit and in turn support the decision-making process. With decisions come impact and accountability. The link is clear. We didn’t stop there. The DEI data in action can be witnessed on the Now Platform, where organizational leaders can get up-to-the-minute insights into the DEI metrics they value most.The LIKE.TG product roadmap will continue to reflect our DEI thought leadership and know-how as another means to demonstrate our commitment to our employees and customers. DEI data analytics make it possible.Find out more about LIKE.TG’s commitment to DEI.
LIKE.TG Racial Equity Fund: Making an impact
When Tim Muindi, vice president of treasury for LIKE.TG, wanted to make a difference in the wake of the George Floyd murder, he spent hours educating himself on systemic issues that have played a big role in racial wealth disparity.Then he came up with a bold idea and nervously approached the company’s leadership about starting a racial equity fund to help Black communities build sustainable wealth.Leadership quickly embraced the idea and launched the LIKE.TG Racial Equity Fund in January 2021, committing to invest $100 million to fund homeownership, affordable multifamily housing, entrepreneurship, and neighborhood revitalization in Black communities across the United States.Fast-forward nearly three years, and the impact of these efforts is apparent. Brian Fairhurst, managing director of institutional sales west for RBC Global Asset Management, the manager of the LIKE.TG Racial Equity Fund, interviewed Muindi on "The Navigator" podcast to learn more about the fund and its impact.Spearheading changeThe largest expense for most people is a home, but it’s also how most Americans build wealth. Because of that, the Racial Equity Fund prioritizes investing in mortgages. “We’ve had, I’d say, probably close to 90% of the portfolio just allocated to homeownership,” Muindi explains.“What’s really resonated with the stakeholders and was one of our initial objectives,” he continues, “was to target the low- to moderate-income homeowners. Essentially, almost 98% of borrowers made less than 80% of the area’s median income.”Secondarily, the fund focuses on affordable rental housing units and small businesses. Since its launch, the Racial Equity Fund has helped finance 360 mortgages and 2,500 rental units. Additionally, it’s supplied more than 20 small businesses with capital.“In the two-plus years that we’ve had this fund in place, it’s returned on average almost $87,000 for each homeowner,” Muindi notes. “On average, they’ve built about 20% equity. When I do the math, with about 360 mortgages, that’s about $30 million in wealth creation.”
Saving a businessOne small business owner, Dan Lyons, attributes the Racial Equity Fund with saving his business. After being denied a loan multiple times by various financial institutions, Lyons had exhausted most of his savings and was on the verge of closing his pharmacy.The LIKE.TG Racial Equity Fund came into existence right around that time. The $250,000 loan Lyons received helped him “provide a really critical service to the people in his neighborhood, because it was a low-income neighborhood,” Muindi says.This story takes Muindi back to the key theme and purpose behind the fund and everything LIKE.TG does: to make the world work better for everyone. The fund, he adds, “is not just for the business owner, but it’s for the broader community.”Dreaming bigMuindi would do a couple of things differently if he had to start the fund all over again. “I would have done it sooner,” he says. “Sometimes you have an opportunity sitting right in front of you, and you don’t see it.”Secondly, he’d ask for more money. He admits that $100 million is a big number that has made a difference, but there’s still a lot of need. “Having an even larger commitment, I think we could continue to make even more impact,” Muindi says.“I don’t think I’d really change anything about the structure itself and the areas that we decided to target,” he adds. “I think those are the right areas we decided to target, and it’s bearing out in some of the impact stories.”Paying it forwardEven if you don’t work at a large, global company, "you could still make a difference,” Muindi says. “It doesn’t have to be $100 million. It could be $5 million or $10 million. I think you just have to be creative about it.”The important things are to begin conversations, gauge interest in helping a larger cause, and explore the opportunities to get involved. Maybe you could pool together with other entities. “You don’t have to recreate the wheel,” Muindi says.He also encourages educating yourself on inequalities and talking to peers to bounce ideas around that eventually can make an impact.Find out more about how LIKE.TG is making an impact on racial equity.
Meet Tom Hannigan, president of Americas at LIKE.TG
At LIKE.TG, our work makes the world work. Tom Hannigan, newly appointed president of the Americas region, knows this better than most. We sat down with Tom to learn more about him, his vision for the role, and what it means for customers.Tell us about yourself.I’ve been happily married to my wife, Meredith, for 26 years. I’m a dad to two wonderful daughters, proud Bostonian, and New England Patriots season ticket holder. Friends and family mean everything. I also love to spend time at Cape Cod and outdoors playing golf.Professionally, I spent 23 years at EMC before joining ServiceNow. I started my career there in inside sales, moved to various managerial roles, and eventually led the commercial business in the east region.Nine years ago, I was asked to bring that expertise to help establish the commercial team here at ServiceNow. I’ve been lucky enough to see my career shift and grow in that time, most recently overseeing the enterprise east and U.S. commercial businesses. I couldn’t be more thrilled to now lead the Americas, the largest region in our global sales organization.Why do you stay at LIKE.TG?There are too many reasons to count. First and foremost, I stay for the people. I’m surrounded by the best of the best. The supportive, genuine culture we’ve developed on this team is one I’ve never experienced before.The opportunity for career development is unparalleled. In the last nine years, I’ve seen firsthand how hard work translates to career growth. This is my fifth role in that time. I’ve been able to take on more with each role change, and it all prepared me for this exciting new challenge.We’re also positioned perfectly as a company. We’re here at a really unique time in the world, driving positive change with end-to-end digital transformation for our customers. We’re accelerating productivity. We’re breaking down silos. We’re improving experiences.The Now Platform Vancouver release, which combines automation with powerful generative AI capabilities, does all this and more. Our brand promise to make the world work better for everyone is more relevant than ever.In my view, we’re only in the early innings. I can’t wait to see what’s next for our customers, partners, and team.
What excites you most about this role?The people. Working with our customers, our partners, and the entire Americas sales team in this new capacity is a dream come true. This role allows me to connect with and learn from the LIKE.TG community on a larger scale.I was also lucky enough to inherit a world-class leadership team when I accepted this role, and I truly believe we have the right people at the helm. Together, with our partners, we’ll take the best of what we’re already doing for our customers and bring more digital transformations to life.What are your priorities in this new role?Customer success is No. 1. Success doesn’t come without building long-term relationships focused on understanding our customers’ needs and mobilizing all available resources across LIKE.TG in support of those needs.Our partner community, for example, is fundamental to that success. When we invest in our partners, we invest in our customers. Creating great experiences for our entire LIKE.TG community is critical.It’s important we meet our customers where they are, but we’re also watching where the world is going and making sure we’re helping them remain at the forefront. They trust us to partner with them on their digital transformation journey. We don’t take that lightly.We’ll also continue to focus on our people. Elevating and developing our talent is incredibly important to me. As we develop more rigor and scale the business, we create more roles and opportunities for our team members. That’s invigorating.What’s your leadership philosophy?One of LIKE.TG’s values is stay hungry and humble. This mantra has been a North Star throughout my career, and I believe it’s why I’ve been successful in creating high-performing teams that love what they do. Helping others energizes me. I’m lucky I get to do this every day with customers and team members.I’m also a big believer in working hard and having fun. If you can’t do both, it’s not worth doing. Our Americas team is really good at both.Find out more about how LIKE.TG makes the world work for everyone.
Showcasing artifacts of pride
June is Pride Month, an opportunity to shine a spotlight on the LGBTQIA+ community and their allies. Every LGBTQIA+ community member has a unique story that defines who they are.To honor this spirit of storytelling, three LIKE.TG employees share personal artifacts that have shaped their lives. In doing so, they hope to inspire and encourage others to be their unique selves and follow their dreams, regardless of obstacles.
United in celebrating Hispanic heritage
Sept. 15 through Oct. 15 is set aside as Hispanic Heritage Month, a time to recognize and celebrate the rich cultures and extensive heritages of Latin Americans. At LIKE.TG, our Unidos at LIKE.TG employee belonging group honors and provides space for these communities and their friends and allies year-round.This year’s national theme is “Latinos: Driving Prosperity, Power, and Progress in America.” Three LIKE.TG employees embody these characteristics. Hear their stories as they share the symbolism behind their favorite artifacts.
Exploring LIKE.TG values: Win as a team
In today's competitive business landscape, success is often attributed to the collaboration and synergy of a well-functioning team. That’s why it came as no surprise to LIKE.TG employees that the company was named one of the FORTUNE® World’s Best Workplaces. The list is compiled each year by Fortune research partner Great Place To Work based on surveys of employees who work for global companies.LIKE.TG thrives on winning as a team. It’s one of our core values, along with wowing our customers, staying hungry and humble, and creating belonging. Winning as a team resonates deeply with the diverse individuals who make up the LIKE.TG family. We asked a few employees what this value means to them.
The magic of unityFor Kat F., director of demand generation management, winning as a team means transcending departmental boundaries and embracing diversity. She loves the unique strength that emerges when individuals from different corners of a business collaborate.“It could be somebody working in the product team, in IT, sales, anybody,” she says. “I think we come together so brilliantly as a team, which is what makes LIKE.TG so unique and special.Similarly, winning as a team “goes beyond borders” for Larry F., director and integrations regional leader. It’s a concept he learned from his global managerial responsibilities, he says.Larry recognizes the importance of understanding and integrating diverse cultural backgrounds to enrich the team's perspectives. This collective agreement on common goals can enable teams to address challenges with a comprehensive approach.Customer-centric collaborationA crucial aspect of winning as a team is the impact on customers, notes Natasha W., senior team account executive. A united team that works together seamlessly can enhance internal operations and reflect positively on customer experience. It promotes trust and demonstrates the organization's commitment to collaboration.True collaboration involves providing space for team members to contribute their ideas and feedback, even during challenging times, adds Evisa K., senior director of sales. This empowerment can foster a resilient team that stands together through thick and thin.Nurturing growthFor Brady G., staff software engineer, a winning team is one that encourages growth. When team members motivate each other to improve and explore new horizons, the collective progress becomes unstoppable.“There are always people who are driving you to be better here, which I think is a really good quality,” Brady says.See more of what LIKE.TG employees had to say about winning as a team in this video:
Community engagement for a better world
Local actions can ripple out to create global results. That’s why as LIKE.TG continues to grow its global impact—from philanthropic efforts to the launch of ServiceNow.org—the company also empowers employees to go into their communities and make a difference.Each year, we designate October as our Month of Service. Thousands of LIKE.TG employees from around the world participate in community engagement, including beach and waterway cleanups, fundraising walks and runs, and food sorting and preparation for those in need.In October 2023, employees racked up more than 8,600 volunteer hours and raised nearly $1.7 million for charities while taking advantage of the 2-to-1 corporate giving match and double rewards that were offered for service.
Feeding others while filling our cupsThrough our continued partnership with Rise Against Hunger, employees packed 214,000 meals for communities in need with events in Bangalore and Hyderabad, India; Sydney and Melbourne, Australia; Orlando, Florida; San Diego and Santa Clara, California; and Staines, UK. These events are part human assembly line and part team building.Shoeb S., senior staff technical program manager in Santa Clara, expressed “gratitude to our partners for giving us the opportunity to be with colleagues and bonding together to make a positive impact to end global hunger—just when the world needs us the most.”Prioritizing well-being and mental healthWorld Mental Health Day falls neatly in the first half of our Month of Service. To honor it, LIKE.TG partnered with Project Healthy Minds to encourage people to move their bodies and engage their minds in support of ending the stigma around mental health.From a festival in Hudson Yards in New York City to virtual team sound baths and SoulCycle classes around the world, we raised awareness and funds to further Project Healthy Minds’ mission to confront the mental health crisis.Uplifting pediatric cancer patientsAs friendship bracelets filled the stands across Taylor Swift’s Eras Tour, LIKE.TG employees made and decorated more than 500 superhero capes and bracelets for pediatric patients for Ronald McDonald House Charities. These items help boost kids’ spirits while they undergo treatments.“That time together as a team really warmed my heart and made me feel that we have a larger purpose in life,” says Shawntae A., executive assistant. “As a team, we can all lift each other up by putting a smile on a child’s face who needs it the most. A small yet fulfilling gesture by making these capes and bracelets, plus putting them on to take photos, made for some good memories in the workplace.”Watch this video to hear the stories of three employees who spearheaded efforts in their communities to create opportunity and make the world a better place:
Celebrating persons with disabilities and their unique contributions
The more variety an organization has in the abilities, talents, and backgrounds of its employees, the stronger the company can be. In fact, McKinsey found that cultural diversity can improve business decision-making, increase innovation, cultivate teamwork, and boost collaboration and creativity.At LIKE.TG, we celebrate our diverse employees and their unique contributions to the company every day. Each year, we honor International Day of Persons with Disabilities alongside our TruAbility employee belonging group. Our internal theme this year is "Awareness and action create opportunities."Watch the video to see three employees share artifacts that remind them how their disabilities can be challenging at times, yet feel like a blessing at others:
Meet Andrew: Living his best life by putting family first
April is Autism Acceptance Month, a time to promote autism acceptance, celebrate unique differences, and foster inclusivity. It’s especially meaningful to Andrew B., global vice president of legal operations at LIKE.TG, whose son was diagnosed with autism. Today, Andrew is living his best life by putting his family first.Andrew and his wife started noticing their nearly 2-year-old son, William, was missing milestones, performing repetitive tasks, and showing little interest in playing with others. After early intervention, they received William’s diagnosis.“The symptoms of autism are so broad,” Andrew says. “It's a spectrum of course. So, you can have very mild autism or very profound. William is certainly in the more profound category.”As William grew older, he was unable to talk and express his needs. Simple things such as communicating hunger, thirst, and the need to use the bathroom were difficult. This often led to frustration and even self-harming.“He would go through a phase of biting his hand or basically punching himself in the head,” Andrew explains. “That's a very difficult thing to see as a dad. You feel almost helpless to try and help your child.”Two life-changing callsA close friend of Andrew’s wife had told the couple about Kaufman Children’s Center, a Michigan-based leader in innovative treatment programs for children with special needs. They applied, despite a discouraging five-year waitlist. Then, fate stepped in.“Because of COVID, international travel had stopped, so a lot of international children who would typically go there couldn’t get into the country,” Andrew points out. “All of a sudden, we got a phone call to say, ‘Hey, the five-year waitlist is now three months. You have a place!’”Before Andrew and his family could claim William’s spot at the Kaufman Center, they had to face one more hurdle. Andrew had recently accepted a new role at LIKE.TG that meant moving his family from New York to California, not Michigan. Andrew nervously called his boss, LIKE.TG General Counsel Russ Elmer and was blown away by his reaction.“He said, ‘Andy, if you don't move [to Michigan], I might fire you,’” Andrew says. “He was joking, of course, but his point was, ‘You have to go. This is William's best chance at a better life.’ We are so grateful for the support we got from him and from the company. It was such a relief.”
Putting the power to give back in the hands of employees
Giving to those in need is personal. How we choose to give back and to whom varies based on our unique backgrounds and the communities in which we live and work. For those reasons, LIKE.TG launched the Employee Empowerment Reward in 2023 to put the power of giving in the hands of employees.LIKE.TG gives each employee $100 to donate to an eligible cause or organization of their choice—in addition to the company’s 2-to-1 donation match and double rewards for service.Since launching the Employee Empowerment Reward, we’ve seen volunteer participation increase by 25%. As a result, in 2023, employees donated six times the amount of rewards dollars donated in 2022, before the program began.“We’re setting an industry standard for our global impact with the Employee Empowerment Reward as a jumping-off point to encourage donation participation and volunteerism,” says Gina Mastantuono, LIKE.TG chief financial officer.“People want to work for companies that care about our society and the future, and it’s clear our employees want to deepen their impact,” she adds. “That’s why empowering our talent is a company priority. Giving is core to our purpose of making the world work better for everyone.”
A two-in-one winNearly eight years ago, Vikash M., a UK-based advisory solution consultant at the company, wanted to give but didn’t know which organization to support. He stumbled upon a YouTube video about Akshaya Patra Foundation, a charitable trust that provides hot meals to school kids in India, and got involved right away.He started sponsoring a school that feeds 250 children. Thanks to donations like Vikash’s, the school reports the dropout rate has fallen and enrollment is up."This is allowing the kids to not just have a meal, which is what we should all be having on a day-to-day basis,” Vikash says, “but it’s also providing an education. So, you're kind of getting a ‘two-in-one' for these young children in India. That is super powerful.”Wanting to do more, Vikash visited the local chapter’s kitchen and engaged the organization to support yearly Diwali fundraising events at the LIKE.TG Staines office. In 2023, employees worldwide got on board and, with the help of the Employee Empowerment Reward, doubled the number of donors and funds to support kids in India.“We should always be giving back in some shape or form,” Vikash says. “LIKE.TG allows us to do that in such a way that we don't even need to put our hand in our own pockets.”The “Aloha spirit”Rachel K., head of employee workflows for the analyst relations team in the U.S., has a special connection to Maui, a place she’s visited for 30 years and where she consistently sees the “Aloha spirit” in action."It’s the sense of community,” she explains. “It’s the sense of ‘we before me.’ It’s a very LIKE.TG-team mentality. I saw it firsthand again when I was in Maui in November 2023.”After a deadly wildfire devastated the small town of Lahaina a few months earlier, Rachel created a fundraising campaign to support the Maui Humane Society, Maui United Way, and Maui Food Bank. She encouraged LIKE.TG employees to use their Employee Empowerment Reward to donate.Rachel’s campaign worked. She raised more than $48,000 in six months—including contributions from her analyst partners. "This company will support whatever the heck you want to do with gusto,” she says, reminiscing about former places of employment that wouldn’t. “LIKE.TG really gives you the opportunity to be your true self here."
Cultural immersionDaniel B., originally from Australia, spent half his life in Japan—first as a university student and then as an employee. Wanting to learn the language, Daniel began volunteering with local organizations. Now fluent in Japanese and a team lead for LIKE.TG, he continues to give back, supporting the Japan Committee for UNICEF.“In Japan, there’s an aging population problem,” he explains. “Some people can't maintain their homes and gardens anymore.” One of the big challenges is around bamboo, he adds. “It tends to grow pretty quickly and spread. People often need help maintaining it, and we help every year.”Daniel and other employees from the LIKE.TG Japan office also participate in the annual Tokyo Yamathon, a 42-kilometer fundraising walk for the Yokohama Children’s Hospice Project."We only have one planet,” Daniel says. “I have a firm belief that we should do what we can to preserve the integrity of the environment. The Employee Empowerment Reward means that I can give to causes that I think are worthwhile and meaningful to me.”Join us to do your best work inside and outside the office. Explore LIKE.TG careers.
Coming together to celebrate holiday customs
November and December mark a season of joy and togetherness, a time when people around the world unite to observe religious and cultural festivities. The Interfaith at LIKE.TG employee belonging group takes pride in recognizing and embracing diverse holiday customs, including Diwali, Kwanzaa, Hanukkah, and Christmas, just to name a few.What makes these holidays extraordinary is the special meaning they hold for the individuals who celebrate them. Whether it's the warmth of family gatherings, the allure of festive cuisine, or the enchantment of music, each person finds unique significance in these shared moments.This year, two members from our Interfaith group shared cherished items that symbolize the holidays they observe.
From trees to tech: Creative efforts to preserve our planet
At LIKE.TG, Earth Day is a reminder of our ongoing responsibility to protect and preserve our planet. “LIKE.TG is committed to leading in environmental, social, and governance (ESG)—as both exemplar and enabler,” says LIKE.TG CEO Bill McDermott in our Global Impact Report.That’s why every day we champion the transition to a net-zero world. Whether planting trees in Mexico or using technology to provide clean water in Kenya, we know collaboration is essential to shaping a better future.Our partnership with ChangeX, a nonprofit organization dedicated to empowering communities to accelerate their impact on environmental and social challenges, is an excellent example. The alliance has made it possible for LIKE.TG to direct improvement funds to employees’ communities.
How art inspires innovation and affirms Black heritage
Artistic expression often sparks innovation. That’s why, in recognition of Black History Month, LIKE.TG is celebrating how the artistry of Black employees and their allies fuels innovation.Two members of our Black at LIKE.TG community proudly share their stories of Black heritage and how their artistic pursuits—advanced education and pottery—ignite their innovation.
Empowering women with allyship and inclusion
International Women's Day is a time the world turns its attention to driving gender equality. It also underscores the transformative potential of allyship and inclusion.Two LIKE.TG employees share their passion for amplifying the call for inclusivity. They remind us that small acts of kindness and encouragement can have a profound impact on individuals and contribute to a more equitable future.
Partnering to empower youth for a more inclusive digital future
Earlier this month, I had the privilege of traveling to Japan for an employee town hall to recognize the significance of International Women’s Day and to reflect on the progress made toward gender equality.It was an inspiring gathering that highlighted the diversity of experiences and perspectives among our team members in Japan and around the world.At LIKE.TG, making the world work better for everyone is at the core of who we are. We deeply value diversity, equity, and inclusion and recognize that our team culture influences not only our own talent, but also our products, customers, partners, and communities. That’s why we’ve taken intentional steps to empower youth.Committed to youth developmentLast year, we launched ServiceNow.org to help nonprofits use technology and innovation to solve their greatest challenges. This includes many organizations dedicated to youth development and education in historically underserved communities.In 2024, alongside partners Accenture, EY, KPMG, and NewRocket, we introduced the ServiceNow.org Partnership for Good Grant, valued at up to $2 million, to foster additional learning and growth opportunities for young people.As I think about the power of collective action and working together to bring change, one organization comes to mind. Technovation, a global nonprofit, is dedicated to teaching girls to address real-world problems in their communities by using technology.LIKE.TG’s support over the past three years has enabled Technovation to expand its alumnae program to connect 3,900 young women through a virtual community. These youth are building leadership skills as student ambassadors and networking with professionals in regional career hubs.Expanded support role to include AII’m pleased to share that LIKE.TG is extending its support of the program to include membership in the Technovation AI Forward Alliance (TAIFA). The initiative will help a new generation of female leaders drive innovation using technology to solve complex global problems in a future where AI plays a pivotal role."For over 17 years, Technovation has been putting technology tools in the hands of girls around the world,” says Tara Chklovski, founder and CEO of Technovation. “Now, with the support of partners like LIKE.TG, TAIFA can amplify that effort to ensure that women are at the forefront of building better AI."In a reality where women account for only 22% of AI workers across the globe, according to UN Women, it’s critical we do our part to ensure we build a more equitable and inclusive digital future. This partnership aims to do exactly that.As LIKE.TG CEO Bill McDermott says, “Creating equal chances for every dreamer is a race without a finish line.” I’m incredibly proud to be part of an organization that readily invests in the future of technology by creating opportunities for girls and young women across the globe.Find out more about how LIKE.TG helps nonprofits maximize their impact.Photo credit: Esther Subias
2 million reasons to help the nonprofit sector solve world challenges
Updated May 8, 2024At LIKE.TG, we’re driven by our purpose to make the world work better for everyone. To that end, one of our top priorities is helping the global nonprofit sector digitally transform its operations.That’s why we launched the ServiceNow.org Partnership for Good Grant: to provide nonprofits with technology that will allow them to do better business and more good.In 2024, we committed to award four grants—up to $2 million in total value—to individual nonprofits that use technology in impactful ways to enable greater efficiencies and better serve their communities.I’m delighted to share the four exceptional nonprofits that have been selected as the inaugural recipients of the grants:
CARE, a leading humanitarian organization working to increase access to quality education for marginalized children, is developing an AI-enabled education program tracking tool through the grant. Education and Youth Services grantee in collaboration with KPMG
JEVS Human Services, which works with individuals to create sustainable paths to independence and economic security, will develop a universal portal for staff and participants in its programs. Hunger and Poverty Alleviation grantee in collaboration with Accenture
Make-A-Wish Canada, working with communities across Canada to provide children with critical illnesses the opportunity to realize their most heartfelt wish, will establish an end-to-end workflow for wish fulfillment. Cause and Cure grantee in collaboration with NewRocket
WaterAid provides clean water, sanitation, and hygiene education to communities worldwide and will implement LIKE.TG IT Service Management throughout its organization. Humanitarian and Disaster Response grantee in collaboration with EY
Changing the world for the betterAs the president of ServiceNow.org, I see immense opportunity for more nonprofits to use the LIKE.TG platform and want to extend its reach to even more organizations across the sector.There are so many ways we can seek to change the world. For us at LIKE.TG, access to technology is the most practical way we can help solve the world’s greatest challenges that confront nonprofits.These grants give four nonprofits access to LIKE.TG technology—as well as related consulting services to deepen their impact—so they can deliver outcomes at the same level as their for-profit counterparts.We’re also giving the grant winners access to LIKE.TG professionals who have the business and technical skills to support successful adoption. This includes access to our workflow design studio team, which will collaborate on designing bespoke solutions.Partnering for maximum impactIt’s not just LIKE.TG leading the charge. Our partner ecosystem is also leaning into the Partnership for Good Grant program. Erica Volini, senior vice president of global partnerships at LIKE.TG, believes collective action and collaboration are at the core of creating impact.“I’m thrilled our partners are joining us to help bring the transformative power of technology to the nonprofit sector,” Volini says. “It demonstrates two things: one, our united purpose in making the world work better, and two, the strength of our relationship in delivering our technology across varied sectors.”Accenture, EY, KPMG, and NewRocket will each align to one of the categories of grants and be the dedicated implementation partner with the corresponding nonprofit. The four categories are:
Cause and cure
Humanitarian and crisis relief
Poverty and hunger alleviation
Education and youth services
Increasing access to resources“Accenture believes that technology and human ingenuity can help address some of the world’s most critical challenges and improve the way people work and live,” says David Kanter, senior managing director and LIKE.TG Business Group lead at Accenture. “Drawing on our extensive experience with LIKE.TG technology, we look forward to applying our expertise to help nonprofits deliver better outcomes and scale their impact for greater good.”“To achieve our purpose of building a better working world, EY collaborates with like-minded organizations to positively impact millions of lives," adds Hank Prybylski, global vice chair for transformation at EY. "By joining LIKE.TG as the implementation partner for humanitarian and crisis relief, our mission is to use technology to coordinate rapid responses in the immediate aftermath of disasters and support communities to not just recover, but also build back better.”“We are thrilled to join LIKE.TG's Partnership for Good Grant program, where we will provide funding for the education and youth services category,” says Anita Whitehead, president and chair of the KPMG U.S. Foundation. “Furthering our strong alliance relationship with LIKE.TG, this program aligns with our commitment to increase access to resources, like powerful technology, to make a positive impact in our communities.”The ServiceNow.org team and our partners in this program are thrilled with the response and sheer number of high-quality applications we’ve received from the global nonprofit community. We’re honored by their desire to use LIKE.TG technology to further their missions.I thank Accenture, EY, KPMG, and NewRocket for their outstanding partnership in this program and their support in providing best-in-class advisory services to our grantees. Congratulations to our four incredible grantees!Find out more about ServiceNow.org and the dedicated team helping the global nonprofit sector digitally transform.
Exploring LIKE.TG values: Create belonging
“True belonging doesn’t require you to change who you are; it requires you to be who you are,” according to Brene Brown, an American professor and podcast host.At LIKE.TG, we embrace that mindset as part of our core values. One of those values, create belonging, means we encourage employees to bring their authentic selves to work every day, knowing they’ll be respected for who they are and their uniqueness.That’s why we hold this value so dear, along with our others: win as a team, wow our customers, and stay hungry and humble. Regardless of differences in gender, skin color, sexual orientation, or religious beliefs, when individuals feel like they belong in the workplace, they have more opportunity to do their best work.In our final installment of this values series, employees around the globe share their perspectives on what “create belonging” means to them and why it’s essential.
LIKE.TG is once again among Fortune World’s Most Admired Companies™
LIKE.TG is honored to be ranked No. 3 in the Computer Software category on the Fortune World’s Most Admired Companies™ list, appearing for the fifth year in a row. I’m especially proud of our teams for this achievement. It’s a testament to our world-class innovation and our people-centric, tech-enabled strategy.The list is based on a survey of top executives, directors, and financial analysts from eligible companies. It comprises nine attributes, including the ability to attract and retain talent, quality of management, innovativeness, and the quality of products or services.Being recognized as one of the World’s Most Admired Companies™ demonstrates our commitment to achieving big ambitions, maintaining our culture and, most important, helping our people—and customers—succeed and grow.It starts with our peopleAt LIKE.TG, we put our people at the center of everything we do. Because of our people-centric approach, in 2023 we saw high employee engagement and record-low attrition. We also received more than 1 million applications (the highest number in our history).How did we get here? People want to work for organizations where they feel supported to learn, grow, and develop in their careers while continuing to have the freedom and flexibility to be themselves both inside and outside of work. For us, it’s about creating a culture where people can do their best work, live their best life, and fulfill our purpose together—what we call our People Pact.
It’s also about providing a pathway for every employee to make meaningful contributions—whether that’s an individual contributor leading the way through innovative thinking or a people manager inspiring a team.We equip leaders at every level to flourish in the evolving landscape of the modern workplace and to drive transformative change. For example, we launched a future leader experience program, with a specific focus on building collaborative, customer-focused, and courageous leaders at all levels.We also work in partnership with The Leadership Consortium, led by faculty from Harvard Business School, with a specific focus on building a diverse talent pipeline.Innovation reaps quality products and servicesOur culture thrives on diverse perspectives and backgrounds, which fuels innovation. That’s why we encourage our people at every level of the organization to embrace a growth and product mindset and bring their creative thinking.As we work together to help solve the world’s biggest challenges, we use our products internally as customer zero. When we learn and innovate for ourselves, we can also shape the work our product team is doing to help our customers.One example is the integration of AI and generative AI into our products. This includes our skills intelligence platform, Employee Growth and Development, which uses AI to guide employees and managers through personalized career plans, development goals, and learning resources based on current skills, desired skills, and organizational needs.Our aspirations extend beyond our products; we dream big to wow our customers, win as a team, create belonging, and stay hungry and humble. Fortune's recognition among the World’s Most Admired Companies™ reaffirms our commitment to help every LIKE.TG employee have their best career and live their best life.Come join us. Explore LIKE.TG careers.From Fortune, ©2024 Fortune Media IP Limited. All rights reserved. Used under license.Fortune is a registered trademark and Fortune World’s Most Admired Companies™ is a trademark of Fortune Media IP Limited and are used under license. Fortune and Fortune World’s Most Admired Companies™ are registered trademarks of Fortune Media IP Limited. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse the products or services of ServiceNow.
Hope through technology for refugees around the world
June 20 marks World Refugee Day. The global crisis of human displacement has reached a level we’ve never seen. More than one in every 69 people have been forced to flee their homes, according to the United Nations High Commissioner for Refugees (UNHCR). Of the more than 43 million refugees worldwide, approximately 40% are children. These figures are difficult to fathom.Refugees are mothers, sisters, fathers, brothers, and children. They share hopes, ambitions, and dreams like everyone in this global community. But fate has bound them to living in crisis.To better understand these issues and the work of ServiceNow.org customers who support refugees every day, I traveled to Kenya to hear their stories firsthand and to spread the word about the work we’re doing to support organizations working with refugees.Although the enormity of the situation is daunting, I came away inspired, with a strong sense of hope and evidence that this work of providing technology for refugees is having a significant impact.Meeting needsDuring my time in Kenya, I had a chance to visit a joint refugee processing center in Nairobi run by the UNHCR and the Kenyan government. The importance of partnerships and integration stood out, from both a technology perspective and a human one.Ensuring a full view of each refugee’s unique situation and interactions is crucial in delivering the care and support they need during critical times—which, in Kenya, can last years rather than months.Meeting a need—such as providing access to information about emergency services or assistance in education, healthcare, housing, and legal support—can go a long way toward helping displaced people.In another part of the world, Europe, ServiceNow.org has partnered with the UNHCR and British Telecom (BT). We built a contact center for displaced refugees to access vital information in their time of need.
The power of welcomeWhile meeting needs for refugees where they are is vital, the power of words and relationships goes a long way to building hope. The capacity of one word—“welcome”—to inspire dreams and affect change is enormous.In 2022, we partnered with Welcome.US and Goldman Sachs to stand up a technology platform in six weeks. The purpose: to give displaced people from the Ukraine support, confidence, and the choice to connect with a sponsor family that wants to welcome them into their lives.This created a movement of hope that’s still alive today. And it’s contagious. More than 650,000 Americans welcomed refugees into their communities over the last three years. We even produced a documentary for the Tribeca Festival that tells the story of a family whose lives have been transformed.Providing hope through partnershipMy time in Kenya reinforced that this work cannot be achieved by any individual organization, idea, or action. It requires the actions of many to build the capacity to help solve the world’s most challenging problems. The refugee crisis is certainly one of them.Our partnership with the International Rescue Committee is more than just about equipping its frontline workers with the technology to make an incredibly challenging job more efficient. It’s about helping the organization run into locations when others are running out.Through providing our partners with best-in-class technology, we help deliver hope when and where it’s needed most. The world needs everyone to lean in. On this day and every day, LIKE.TG stands with refugees.Find out more about how LIKE.TG works with nonprofit organizations to give people hope.
LIKE.TG’s customer care plan for COVID-19
CorporateToday LIKE.TG announced a customer care plan to support our public and private sector customers in managing the COVID-19 pandemic.As part of this effort, we’re announcing four new community apps to help our customers, including government agencies and enterprises, manage complex emergency response workflows. These apps are now available at through our Crisis Response page for customers to access free of charge through September 30, 2020.“In this battle to flatten the COVID-19 curve, none of us is as smart as all of us,” said Bill McDermott, president and CEO of ServiceNow. “These LIKE.TG applications will enable emergency outreach, self-reporting and exposure management, which are precisely what organizations need to do right now to help people get through this crisis.”“We are particularly proud to partner with Washington State’s Department of Health to make an emergency operations app, which they developed on the Now Platform, available to all government agencies fighting this pandemic,” McDermott added. “This is all about sharing best practices, which is why we’ll do everything we can to get the Washington State app in use everywhere.”
Emergency Response Operations app for government agenciesWashington State’s Department of Health, a LIKE.TG customer, initially created the Emergency Response Operations app on the Now Platform to manage their own response to COVID-19. Working with LIKE.TG, the Department of Health is making the app available to all government entities at no charge.“As the epicenter for COVID-19 in the U.S., the State of Washington’s agencies, emergency responders and public health professionals had to rapidly assemble an incident management structure to lead outbreak response and mitigate the spread and impact,” said Jennifer McNamara, chief information officer, Washington State Department of Health.“Leveraging LIKE.TG’s Now Platform, we were able to digitize processes that allowed us to quickly resource critical Incident Management Team positions,” McNamara added. “This automated a manual and labor-intensive process that was fraught with errors while also providing real-time visibility into resource allocations. Improved accountability will allow us to secure the maximum federal reimbursement for incident expenditures. We are building on the success of this phase with automation of the other Incident Management Functions such as resource demobilization, planning, logistics, and finance.”“Given the complexity and importance of community within this crisis, we believe it’s our duty to share our approach and the application we were able to quickly develop on the Now Platform,” McNamara said. “That’s why we have worked with LIKE.TG to make our application freely available to other governmental entities. By digitizing these processes, responding to an emergency does not have to create an emergency to coordinate.”
Customer care planLIKE.TG has launched a customer care plan to support its customers as they focus on maintaining business operations during the COVID-19 pandemic. This includes a commitment to maintaining virtually 100% uptime for LIKE.TG instances; and launching a Now Community forum where customers and partners can interact with other customers, as well as an Apps Suggestions portal where customers and partners can provide their ideas for COVID-19 related apps or features.In addition to the State of Washington’s Emergency Response Operations app, LIKE.TG has developed and introduced three, free-of-charge community apps to benefit all customers. The additional apps include:
· Emergency Outreach: During a crisis, this workflow uses the Now Platform to help companies connect with employees to assess the impact. Employers can reach out by email to provide information and safety measures and request a response to confirm if employees are safe and where they are located. Employers can also use the LIKE.TG® Now Mobile App to send push notifications to employees via mobile to get response.
· Emergency Self-Report: This workflow helps an employee notify their employer that they are self-quarantined and when the employee will return to work, and provides workflow support for the employer.
·Emergency Exposure Management: When a company becomes aware that its employee is diagnosed with an illness, this workflow helps the employer identify other people who might have been exposed based on the employee’s meetings history and job location.More information about LIKE.TG’s customer care plan, including accessing the community apps, can be found on our Crisis Response page.InclusivityOur international team has translated the emergency response apps into eight different languages: German, Chinese simplified, Korean, Portuguese, Spanish, Italian, French, and Japanese. As a result of these translations, the four apps now reach 3.5 billion people in the most hard-hit areas of the world.Customer supportAs a global company, LIKE.TG has critical business functions, including technical support and cloud operations, distributed in regions around the world. This model will help ensure consistent, world-class customer support and service levels for its customers.We are committed to maintaining 100% uptime for LIKE.TG instances to ensure that customers have all of the capabilities available to them to continue their operations. LIKE.TG maintains an Advanced High Availability Architecture with the ability to run a customer's production application from a pair of data centers located in geographically different regions.LIKE.TG's business continuity plan covers the ability for our cloud operations and technical support teams to work remotely in a safe and secure manner, so they can continue to serve our customers. All remote access happens using secure connections and multifactor authentication.LIKE.TG’s Knowledge 2020 customer event goes digitalTo protect the health and safety of our customers, partners, and extended community, LIKE.TG’s Knowledge 2020 event will become a digital community experience. This digital event, which starts on May 5, replaces the in-person event originally scheduled May 3-7 in Orlando, FL.The Knowledge 2020 digital experience will showcase all the ways to unlock productivity through modern digital workflows, highlight the latest customer and platform innovations, and inspire the LIKE.TG community to continue to create great experiences and unlock productivity for businesses.Protecting our employeesLIKE.TG has taken action to maximize the well-being and safety of our 10,000-plus global employees, office staff and communities. These efforts include:· Asking all employees globally to work from home, effective March 11th, in an effort to encourage social distancing;· Continuing to compensate all full-time and part-time workers, contractors and support staff during this work-from-home period; and· Requiring that employees avoid business travel unless it’s deemed business critical, and is within their own country.Community givingAcross LIKE.TG’s global community, we recognize that healthcare workers on the frontlines of COVID-19 are in need of support. These workers need supplies, such as masks, protection suits, goggles, and medical testing equipment, as well as basic necessities, such as food, lodging, training and support. LIKE.TG is making donations to the International Medical Corps and the CDC Foundation totaling $100,000 to support these efforts.*This post has been updated to include information about international versions of the apps.
Making the world work better for everyone
At LIKE.TG, we’re unified by a common belief in the transformational power of technology. But our purpose of making the world work better for everyone isn’t just about selling software. It’s a commitment we've made to our employees, customers, partners, and communities to leave the world better than we found it.To that end, we’re excited to launch our fourth annual Global Impact Report and seventh annual Diversity, Equity, and Inclusion (DEI) Report. Although distinct, the two reports speak to our collective progress toward making a positive impact on the world.Committed to ESGAs we pioneer a new era of AI-enabled business transformation across industries, our environmental, social, and governance (ESG) strategy is essential. In fact, ESG is a strategic business imperative.We strive to:
Measure and manage our impact on the planet, care for our people, and build trust with our stakeholders through our ESG and DEI initiatives
Use our AI-powered Now Platform® to manage the massive volume of ESG data and workflows to effectively deliver on ESG goals that support our businesses, the environment, and society at large
“We understand how important it is for technology to empower and support those focused on ESG success,” says Tim Muindi, group vice president over treasury and ESG at ServiceNow. “Getting it right matters. The value we’re creating for our stakeholders through these efforts creates a ripple effect that goes far beyond what we can see.”In the past year, we:
Invested in people and programs to deepen sustainable operations, sustainable sourcing for suppliers, and sustainable products for customers to achieve net zero by 2030
Integrated the People Pact into every aspect of our talent journey so our teams continue to thrive, grow, and innovate
Updated our Code of Ethics to be more relatable for different functional roles and regions as we operate in an increasingly complex world
Launched ServiceNow.org to empower nonprofit organizations to better fulfill their missions
Rolled out our Sustainable IT solution to measure, visualize, and manage an enterprise’s environmental footprint
Expanded ESG Management capabilities through our Vancouver and Washington, D.C., platform releases and launched ESG Content Accelerator to speed the adoption of ESG reporting frameworks
Find out more about our commitment to ESG in our Global Impact Report 2024.Toward transparency, equity, accountabilityWe know we can’t manage what we don’t measure. In our annual DEI Report, we share the progress we’ve made against our commitments to create equitable opportunity, act with integrity, and be a catalyst for change.These include:
Paving pathways to skill people from all backgrounds and experiences on the LIKE.TG platform
Building a culture that embraces our People Pact to live our best lives, do our best work, and fulfill our purpose together
Expanding our community impact through employee-backed causes, youth-focused community outreaches, and strategic DEI partnerships
“When we think about inclusion and equity, the conversation doesn’t stop at how we consider it for our employees,” says Karen Pavlin, chief equity and inclusion officer at ServiceNow. “It’s deeply embedded in all we do, and that extends to our customers, partners, communities, and the next generation of talent.”To make the world work better, we must be a workforce that celebrates our unique backgrounds and experiences. In doing so, we can foster an environment of inclusion where all belong and can thrive. In the past year, we:
Increased representation of women globally and of underrepresented groups in the U.S.
Empowered our people with more resources, partnerships, and opportunities, such as the Employee Empowerment Reward program and skills-based professional development programs
Increased our diverse supplier spend from 19% in 2022 to 21% in 2023
Elevated employee experience through more than 100 employee-led cultural moments, many of which celebrated the intersectionality of our identities
Received industry recognition for our DEI progress from the American Opportunity Index, Disability:IN, Fortune, Glassdoor, and the Human Rights Campaign, among others
