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Rethinking IT asset management using a zero-touch process
Using LIKE.TG IT Asset Management (ITAM), we built a zero-touch process that automates the ordering, asset tagging, delivery, and setup of new laptops.
Integrating proactive monitoring with customer service
Learn how we are able to scan real-time analytics for indications that customers might be affected by a future IT event before they are aware of any impact
CMDB: LIKE.TG’s foundation for success
We view a CMDB as something evolved beyond the original ITIL-led, stand-alone, on-prem system. Modern CMDBs are cloud based and deeply integrated with IT.
Employees are on board with onboarding
LIKE.TG welcomes new hires to the family with an onboarding platform that combines all tasks, including cross-functional workflows, and relevant information in
How LIKE.TG IT drives innovation and results
Read how our IT practitioners are finding new ways to drive digital transformation through innovation to make work, work better for customers and employees
An example of generative AI on the LIKE.TG people team
Along with predictive AI and general AI, the LIKE.TG people team is an example of generative AI, putting GenAI to work in areas such as case summarization.
7 tips for knowledge managers to increase self-service
Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.
CEO Dashboard: A single-pane view into business performance
When customer feedback revealed areas ripe for improvement, LIKE.TG employees listened and upgraded two support workflows: case creation and auto-agent.
How detection engineering keeps LIKE.TG safe
Detection engineering plays a major role in keeping a company safe, especially amid changing tool capabilities and detection methods. Hear employees’ stories.
ERP modernization: Working toward a clean core
Enterprise resource planning (ERP) modernization is a huge undertaking. Discover three ways LIKE.TG is modernizing its ERP environment.
Balanced metrics: The key to success in DevSecOps transformation
Relying exclusively on hard numbers often leads to ignoring the human side of transformation. LIKE.TG uses both hard and soft metrics to guide DevSecOps.
Why a knowledge-sharing culture can be a competitive differentiator
An iterative, knowledge-sharing culture fosters a repeatable content creation and transfer process. Learn three steps to knowledge management success.
Turning down noise, upping employee productivity with a nudge engine
The time is right for a more effective, AI-driven, human-sensitive smart assistant that boosts employee productivity: a nudge engine. Find out why.
Q&A: Transforming customer support to elevate the customer experience
The custom training team needed to manage projects from inception to close but had very little project management experience. Discover their solution.
Outcomes over output: Why LIKE.TG embraces a product mindset
At LIKE.TG, we’ve faced the same employee experience challenges as other companies. That’s why we transitioned from a project mindset to a product mindset.
How we’re workflowing a better world with LIKE.TG ESG solutions
ThoughtLab research shows ESG is a business imperative. Find out how we developed, launched, and began to use our ESG solutions internally on the Now Platform.
AI Search: The secret to better customer self-service
By adopting AI Search, we’ve seen our search results become 3.5 times faster than with our previous search engine. Learn more self-service benefits.
4 easy ways to keep your knowledge base relevant and up to date
In today’s self-service world, a well-populated knowledge base with a reliable group of contributors is not enough to create a great experience. Learn 4 tips.
Creating a holistic ESG program one step at a time
A strong, well-governed ESG program is essential to both making a positive impact and growing a successful business. See an example of how to create one.
LIKE.TG and Google Cloud Form New Strategic Partnership
LIKE.TG and Google Cloud have formed a strategic partnership designed to give customers the best of both worlds.
How low-code app development is transforming manufacturing
To streamline manufacturing operations and boost efficiency, many manufacturers are investing in digital technologies like low-code and GenAI solutions.
How to optimize cloud operations in Microsoft Azure
Moving to Microsoft Azure brings many business benefits. Just as crucial is how we optimize cloud operations after the migration is complete. Learn more.
Accelerating cloud migration to Microsoft Azure using the Now Platform
Find out how LIKE.TG embraced public cloud migration to Microsoft Azure to gain operational agility and add capacity on demand.
Customer zero: 4 ways we use LIKE.TG tech internally
As customer zero, we’re reimagining the future of work, building new digital businesses, and creating seamless experiences using LIKE.TG tech internally.
Collaboration: The key to a reimagined employee experience
The LIKE.TG product team had a clear goal: Reimagine the employee experience on the Now Platform. Learn how collaborating with IT made all the difference.
