客服系统
Jab on the job: Pandemic response is changing the role of employers
Small and large businesses alike are looking toward the future and are hoping for the economy to reopen as quickly and smoothly as possible. High vaccination rates will be key.The world’s biggest workflow challenge to convert vaccines into vaccinations has brought employers to the front line to drive the pandemic response effort. With more employers and governments now requiring employee vaccinations as a condition of work or office reentry, employee access to vaccines will become critical.Australian employers are taking guidance from new directions outlined by Minister for Health Greg Hunt to be able to vaccinate their employees at work. The COVID-19 Vaccine Administration Partners Program is set to transform offices and warehouses into vaccination centers.Why vaccinate at work?Bringing the jab to the workplace can be beneficial to both employers and employees. People want to feel safe when they go to work. No one wants to worry about a colleague's vaccination status while trying to do their job. Vaccinating at work can create ease and convenience for workers by making appointments more accessible.For employers, this offers a chance to help employees in a practical way—with the added benefit that some uncertain individuals will feel encouraged by seeing their colleagues get the jab. It’s no surprise the Business Council of Australia has described the move as “a no-brainer.”Workplace vaccination centers are expected to play a significant role in Australia’s path back to normal, with the government estimating that between 1 million and 1.7 million people will be vaccinated this way, reports the Australian Financial Review. This approach will be essential for reaching the national plan of vaccination rates above 80%.But, with vaccinations coming to the workplace, businesses face challenges of how to operate and organize employees.The technology imperativeVaccinations are fast becoming the norm in professional settings. Qantas, Virgin Australia, and Deloitte Australia have already introduced varying rules requiring workers to be vaccinated, and organizations such as Woolworths have committed to vaccinating their employees.These new requirements are expected to be effective in quelling future outbreaks, relieving pressure on healthcare systems, and minimizing future disruption to the economy.Technology will play a key role in managing how we keep teams and workplaces safe. Solutions that are simple and seamless and that empower workers will be required. Vaccine management software is readily available for businesses and should be considered now. These solutions make vaccination scheduling and certification easy in a trusted and secure way.Leading global businesses have taken steps that organizations can learn from. NTT Data, a global IT services company headquartered in Tokyo, joined a workplace vaccine program to vaccinate all its employees in Japan. With the right software in place, the company was able to build the vaccine reservation, reception, and management system in only two weeks, creating a seamless and efficient experience for employees and administrators.As vaccine management evolves, it will be crucial for businesses to be able to store and organize vaccine-related data. This will enable employers to have easy confirmation and assurance of the vaccination status of employees and to manage any exceptions—such as individuals who can’t be vaccinated for medical purposes.The path back to normalAs workplaces reopen, employees are concerned about their health, their privacy, and the of ease of doing their work. Business leaders are looking for ways to balance these issues in a trusted and secure way. Uber, for example, has embraced Safe Workplace applications to reopen its global offices while supporting employee health and safety.Vaccine requirements in some workplaces appear to be here to stay. It's integral that businesses do all they can to support our path back to normal. For many, this will involve embracing the rollout of vaccinations in the workplace and new policies and systems to keep teams safe. By ensuring the right, readily available tools are in place, businesses can support this important task with minimal disruption to operations and their employees.Learn how LIKE.TG helps businesses reopen with confidence.
LIKE.TG addresses vaccine management challenges
We all have words to describe 2020. Few of them would ring with nostalgia. COVID-19 has created pain, loss, and disruption on a scale not seen in generations. The economy has also been a casualty, as some companies have transformed and thrived while many others have stumbled and dissolved.But then, just as 2020 was bowing out, hope emerged. Three promising vaccines had produced better than expected results in clinical trials. Governments around the world rushed to approve them. The return to work, to campus, to a semblance of normalcy was now more than just a glimmer on the horizon.That hope came with a challenge. How do you vaccinate the world’s 7.8 billion inhabitants in an efficient and safe manner, and put the pandemic behind us?From LIKE.TG’s perspective, this is on the biggest workflow challenges ever: vaccine management.Around the world, governments, healthcare providers, pharmaceutical companies, and other organizations are grappling with the challenges of getting vaccines (often in two doses) into the arms of eligible recipients.These organizations all play a role in the process of vaccine management, starting with distribution and culminating in administration, including post-immunization safety and efficacy monitoring. Careful coordination among these organizations is the difference between success and chaos.Time, speed and safety are of the essence. One problem in particular has become a priority: solving the last-mile logistics of administering the vaccine.Healthcare providers–already busy providing urgent care to those afflicted by COVID-19–are now being flooded with questions about vaccine safety, efficacy, and availability. Different municipalities have their own eligibility rules, creating even more questions. Where doses are already being administered, scheduling (and rescheduling) is also consuming valuable time.
There has to be a better way. Indeed, there is. It’s called LIKE.TG® Vaccine Administration Management (VAM). It accelerates the immunization process by delivering out-of-box content to manage vaccinations.Vaccine recipients can visit a self-service portal to review and provide privacy consent, use the knowledge base or Virtual Agent to address common questions, and self-schedule their appointment after responding to an eligibility questionnaire. Administrators can manage appointments, set up and send pre-appointment reminders, and schedule appointments. Clinicians can verify recipient information and their questionnaire responses and record completed vaccinations and no-shows.With its prepackaged workflows and content, VAM reduces the time and friction to quickly vaccinate people. It helps recipients efficiently resolve concerns and book an appointment. On the healthcare side, administrators and clinicians can more quickly verify eligibility, manage schedules, and perform and record vaccinations.Safe and efficient vaccine management is critical to reestablishing safe, reliable systems – social, economic, governmental – that we can count on. Though some behaviors may have changed, we all want to see family, friends, and again, face to face. With VAM, that glimmer on the horizon is suddenly a lot brighter and closer.Vaccine Administration Management is built on Customer Service Management Professional and is available from the LIKE.TG Store. Existing LIKE.TG customers can connect with their account executive or contact us for more details.
No going back: COVID-19 is catalyst for digital transformation
As the world begins to emerge from the COVID-19 pandemic, more and more business leaders are focused on preparing for future crises. This is driving a workflow revolution as companies strive to stay both agile and resilient.Against that backdrop, LIKE.TG Chief Innovation Officer Dave Wright facilitated a panel of experts from the public sector, healthcare, and technology industries. Panelists agree what began as an emergency effort to manage a global health crisis has permanently altered what consumers and employees expect from businesses and government."There's no going back now," said Simon Brunger, divisional support director for Capita Software in England.[Unlock value on your digital transformation journey.]Pushing a digital-first mindsetWhen the outbreak began more than a year ago, companies and organizations had to shut down physical operations, forcing employees to work from home and consumers to do everything via mobile devices.Joseph Cevetello, chief information officer for the city of Santa Monica in California, said the city had to lay off 30% of its workforce. But, in a way, Cevetello had already been preparing for that moment.When he started the CIO job two years ago, he was amazed the city exclusively relied on paper. Santa Monica's 311 mobile app, which allowed citizens to report problems, wasn’t connected to any back-office systems. Using the Now Platform, Cevetello digitized many of the city's services, enabling Santa Monica to save 130,000 employee hours and millions of dollars.Since the city closed its offices, the pandemic has forced more citizens to use those digital services. Cevetello doesn't expect that will change once the pandemic subsides. If anything, the pandemic has narrowed the gap between what people expect of government and what they expect of business, he said."The key here is appreciating that in an Amazon world, what does a government look like? If an entity like Amazon could transform, say, the permitting process, and they can do it better than us, why do we need to do it?” he asked."How can we become more like Amazon? How can we have a frictionless environment where people get what they need, and they get out?"Improving the patient experienceMichael Warden, senior director of business IT for Michigan Medicine at the University of Michigan in Ann Arbor, said the pandemic challenged the notion that physical space is always the focal point of healthcare.For example, COVID-19 forced large numbers of patients, many of whom would normally prefer to see their doctors in person, to communicate through virtual platforms. Now that patients know they can receive effective care remotely, necessity will turn into preference, Warden said."Those patients are going to expect a very, very different level of digital interaction with Michigan as a healthcare provider," he added.COVID-19 also demonstrated that hospitals can quickly run out of space. In future pandemics, Warden said, hospitals can rely on remote devices to monitor patients at home while preserving beds for those who need them most."We will have more capacity for that new patient that's coming in with an emergency diagnosis if the one that we just discharged can be monitored better at home," he said.Expanding the talent poolThe pandemic has helped companies innovate in unexpected ways. Going 100% remote actually helped Capita Software better identify talent within its ranks, Brunger said."I definitely think there's been a change in mindset in that we've tapped into skills that we had previously discounted because of unconscious or geographical bias," he explained. "Instead of just looking at people in a physical office, you can cast your net further and give more opportunities to more people."Keeping the momentumNow that COVID-19 has validated digital services and accelerated demand, it's up to companies and organizations to keep pace, the panel agreed."As we come out of COVID, the question is, “How do we not let go of that willingness to rapidly innovate?" Warden asked. "How do we sustain the momentum? There's a real appreciation for the speed to deliver, without going back to older practices."LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
LIKE.TG simplifies vaccine management with new capabilities
COVID-19 vaccine manufacturers have collectively agreed to release 12 billion vaccine doses globally in 2021, according to McKinsey Company research, provided they all pass clinical trials. However, turning those vaccines into vaccinations is a colossal undertaking that requires significant coordination.In January, we announced our Vaccine Administration Management (VAM) solution to simplify that effort. We’ve since added new capabilities to give healthcare professionals greater visibility into vaccine inventory and to give recipients more control over vaccine management and scheduling.Streamlining the vaccination processThese new capabilities make vaccination scheduling easier for everyone involved: recipients, administrators, and clinicians.Citizens who need a COVID-19 vaccine no longer have to show up at an undesirable assigned time or wait hours due to overbooked appointments—only to find the clinic has run out of vaccines.Instead, they can choose the time and date to receive not only their first vaccination dose, but also their second dose, if needed. In addition, contact center agents can book appointments on behalf of recipients.By the same token, administrators and clinicians now have more control over scheduling and canceling appointments based on vaccine inventory, greatly reducing overbooking issues and wasted doses.
The ability to track inventory in real time puts healthcare professionals in the driver’s seat to open, close, and reschedule appointments as needed based on the inventory available.As part of the VAM update, organizations that manage multiple vaccination sites gain the ability to specify appointment slots, inventory, and available hours based on location instead of globally across their organization.Toward a healthier futureOn the heels of President Biden’s March 11 announcement that all U.S. adults should be eligible for the vaccine by May 1, LIKE.TG® VAM offers a way for citizens to be vaccinated sooner—and more conveniently.Children’s Minnesota pediatric health system used VAM to vaccinate 1,400 staff members, caregivers, and other community members in only 11 hours. In addition, the hospital system decreased vaccination wait times from three hours for walk-ins to 20 minutes by transitioning to an appointment model in collaboration with ServiceNow.With more people vaccinated, we’ll be able to turn our attention to managing COVID-19 in the workplace. Toward that effort, the new LIKE.TG Vaccination Status app provides a secure portal for employees and stakeholders to submit documentation about health vaccinations in conjunction with the workplace policy.Vaccination Status is part of the LIKE.TG Safe Workplace Suite, which includes a collection of apps that help enable a safe transition back to the workplace. Other apps in the suite include:
Contact Tracing
Workplace Safety Management
Safe Workplace Dashboard
Employee Travel Safety
Employee Readiness Surveys
Employee Health Screening
Health and Safety Testing
Workplace PPE Inventory Management
New features are available now in Vaccine Administration Management from the LIKE.TG Store. Caregiver scheduling options will be available in April.We look forward to working with our customers to get the world vaccinated so we can all get back to our lives and our loved ones.Use of forward‑looking statementsThis blog contains "forward‑looking statements" about the expectations, beliefs, plans, and intentions relating to new capabilities. Such forward‑looking statements include statements regarding expected performance and benefits of such capabilities. Forward‑looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward‑looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward‑looking statements we make. We undertake no obligation, and do not intend to update the forward‑looking statements. Factors that may cause actual results to differ materially from those in any forward‑looking statements include, without limitation: (i) delays and unexpected difficulties and expenses in making available additional capabilities; (ii) changes in the regulatory landscape related to vaccine development and distribution and the availability of vaccines; and (iii) changes in the duration or severity of the COVID‑19 pandemic. Further information on factors that could affect our financial and other results is included in the filings we make with the Securities and Exchange Commission from time to time.
Our 2020 Internships: We Are Going Digital
I love summer! Growing up on the East Coast, it warmed up a lot later than it does here in the Bay Area, but I was still so excited when it finally arrived! Summer meant green grass, long days, warm nights (with fireflies, aka lightning bugs!), and so many new adventures!These days, as a CHRO, I love summer for a new reason: The fresh perspective of hundreds of interns who bring their ideas to companies like ours. Unfortunately, because of the coronavirus pandemic, this summer also brings a lot of uncertainty. So much that many intern programs have been cancelled.Not ours.I‘m so happy to say that we at LIKE.TG will globally welcome approximately 360 new summer interns beginning in May to work across our entire business. Just like the rest of our 11,000+ employees, our interns will work remotely. (And get full benefits!) We’ve created a digital onboarding process and virtual, purpose-built activities that will give them as much great work experience as they would’ve gotten being on campus. They’ll be able to participate in video speaker series with members of our executive leadership team (including me!!), as well as virtual hackathons, and they’ll have access to LinkedIn Learning online to further grow their careers. Plus, we’re teaching managers how to help their interns adjust to a digital work life, in addition to helping build the work skills they’ll need.We can do digital internships because we are a digital workflow company. We’re putting the power of our own Now Platform to work to create an amazing digital experience for our interns, to keep their productivity up, and to make them feel like part of our team. I am so proud and humbled by the many teams committed to making this internship experience the best yet!I’ve already received notes from members of our 2020 intern class. Caroline Parkinson, a 2021 expected graduate of the University of Michigan, is an intern who will be joining LIKE.TG's corporate communications team. She shared that “LIKE.TG saved my summer. Without their digital intern program, I would have had to scramble to find a new summer job. Knowing that LIKE.TG is determined to make my internship as enriching as possible during this uncertain time only reaffirms my decision to join this incredible company.”They’re so excited to join us.They’re not worried about not meeting people face-to-face. They’re committed to making the best of their summer, and so are we!!LIKE.TG was named a LinkedIn Top Company in 2019 and is also Great Place to Work-certified.
Meet the engineers of LIKE.TG India
Meet four engineers, with diverse backgrounds and areas of expertise, at different stages in their careers, driven by a singular passion: To work in a company where innovation isn’t an aspiration, it’s something you do and see every day. Whether that be a major app feature improvement, a challenging coding solution, or a way to streamline the QA process.When you feel you’re right where you want to be, collaborating alongside team members who share deep mutual respect and trust is when the magic of innovation happens. “The amount of trust that your organization puts on you, empowers you,” says Neha. Like it has empowered Sakshi to overcome her shyness and step up to host machine-learning training sessions for her peers. Like the energy and excitement Ashita feels leading a product development team when it comes together to take on a new challenge. Like starting your career at a company where you see no limits to what you can do and who you can be, for Apoorva. “Any level that I aspire to be, I have role models.”
Trust your vaccination validation to The Commons Project and LIKE.TG
As the world’s vaccination rates increase, people are again gathering in large groups. But one problem persists: How can we be sure vaccinations are valid in the workplace or anywhere that requires proof? The answer lies in digital workflows and a new integration available from LIKE.TG and The Commons Project.Up until this point, many organizations have relied on inefficient and complicated manual processes to verify proof of vaccination. Some companies have even hired hundreds of contract workers to manually validate vaccination status. This is a time-consuming and expensive process that’s ripe for digital transformation.We heard our customers loud and clear—they need a solution to validate vaccine information, and it needs to be reliable, easy, fast, and secure.Streamlining vaccine validationWe’re excited to announce that The Commons Project’s SMART Health Card Verifier API will integrate with LIKE.TG® Vaccination Status, an application available in LIKE.TG Workplace Service Delivery and Safe Workplace solutions, to validate vaccine record submissions.
SMART Health Cards are quickly emerging as the de facto standard for digital health credentials in the United States and around the world. The CommonTrust Network, The Commons Project’s registry of trusted SMART Health Card issuers, includes more than 350 government entities, pharmacies, and healthcare providers, including CVS Health, Kaiser Permanente, Rite Aid Pharmacy, United Healthcare Services, Walmart, and more.With states, pharmacies, healthcare systems, and insurance providers adopting the standard, SMART Health Cards are available to more than 150 million Americans.LIKE.TG already makes it simple to track the status of employee vaccinations. The new integration supports another key challenge: streamlining and automating the verification process.“We’re thrilled to partner with LIKE.TG to help organizations in the private and public sector navigate the challenges of returning to the workplace,” says Zhenya Lindgardt, CEO of The Commons Project. “Our mission is to help unlock the full potential of technology and data for the common good. Together with LIKE.TG, we’re helping bring people back to the workplace in the safest, most efficient way possible.”How the integration worksThe integration involves three simple steps:
An employee enters their vaccination status information into the Vaccination Status app available in Workplace Service Delivery and Safe Workplace solutions via desktop or mobile device. This information includes the date of their vaccine dose, or doses, the type of vaccine they received, and their SMART® Health Card.
On the back end, LIKE.TG workflows validate the vaccination information, pulling from the SMART Health Card Verifier API to confirm the card hasn’t been tampered with and that the issuer is part of the CommonTrust Network.
If the information is not automatically validated, a business can manually review and verify the information.
Verifying vaccine records can take a lot of time and resources—when organizations don’t have time to waste. Together with The Commons Project, we’re responding at lightning speed and powering the future of work.The Commons Project’s integration with LIKE.TG Vaccination Status is expected to be available as an out-of-box capability on Dec. 16.Learn more about how LIKE.TG helps companies manage employee health and workplace safety.
LIKE.TG acquires Enable tech to improve health and safety management
I’m excited to announce that LIKE.TG has acquired the ToolBox OHS technology assets of Enable Professional Services, a LIKE.TG Elite Partner and Fujitsu company based in Australia.ToolBox OHS technology—native to the Now Platform—will help accelerate and scale existing health and safety solutions that enhance safety management practices and streamline incident prevention and response processes for both direct and indirect employees. LIKE.TG will harness the expertise of strategic consulting and implementation partner Fujitsu.It’s every person’s job to maintain health and safety in any work environment. In today’s increasingly complex and stringent regulation and risk management landscape, businesses need integrated solutions and knowledgeable partners to help create a safe workplace.With Enable’s ToolBox OHS technology integrated into the Now Platform, customers can create safer, more connected, and more compliant workplace experiences on the intelligent end-to-end platform for digital transformation.
“We created ToolBox OHS on the Now Platform because our customers needed a way to automate highly regulated and manual health and safety processes,” says Bruce Hara, CEO of Enable.“We needed a single platform that could handle complex workflows not only across the enterprise, but also across regions and industries. We’re thrilled this technology is being further integrated into LIKE.TG so we can together address the growing health and safety needs of employees worldwide.”Accelerating health and safety in the workplaceWorkplace health and safety continues to be a top priority for organizations. Businesses need automated technology solutions that can reduce the number of incidents, maintain compliance, and lower costs across various locations, settings, and industries.Enable’s ToolBox OHS technology gives organizations the ability to manage, monitor, and automate a wide variety of employee health and safety processes, including safety and hazard reporting, work orders and permits, claims and reconciliation, subcontractor management, return-to-work planning, and mobility and geolocation.These capabilities help businesses accurately report accidents and injury claims, maintain compliance, provide case- or incident-specific feedback, and gather real-time data with intelligent dashboards.Comprehensive health and safetyThis acquisition is the latest step in accelerating LIKE.TG’s existing health and safety offerings for a more comprehensive, end-to-end product that the world’s leading enterprises want and need.With Enable’s ToolBox OHS technology natively built on the Now Platform, the acquisition will also enhance solutions across field service management, incident and risk management, customer service, and environmental, social, and governance (ESG) management.LIKE.TG and strategic consulting and implementation partner Fujitsu will continue our broader collaboration so that enterprises worldwide can keep benefiting from end-to-end employee and customer solutions on a single platform.With experience in the mature Australian health and safety market, Enable brings an expertise that will help LIKE.TG scale and advance our health and safety solutions across a range of industries and global customers. Our work with Fujitsu is focused on positively changing the way organizations work, operate, and serve, creating the foundation for great experiences and business outcomes.This acquisition follows acquisitions of Hitch Works, Mapwize, and 4Facility technology as part of our commitment to enhancing employee experiences and powering the future of work.Find out more about LIKE.TG health and safety solutions for the workplace.Use of forward-looking statementsThis press release contains "forward-looking statements" about the expectations, beliefs, plans, intentions, and strategies relating to LIKE.TG’s acquisition of Enable, a Fujitsu company. Such forward-looking statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make. We undertake no obligation, and do not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include, without limitation, the inability to assimilate or integrate Enable’s ToolBox OHS technology into our platform; the inability to receive support from the employees of Enable after the transaction closes; unanticipated expenses related to Enable’s acquired ToolBox OHS technology; potential adverse tax consequences; disruption to our business and diversion of management attention and other resources; and potential unknown liabilities associated with the acquired ToolBox OHS assets. Further information on factors that could affect our financial and other results is included in the filings we make with the Securities and Exchange Commission from time to time.
Meet Juan: The “Pure Creation” of Mastering Engineering as a Craft
Just 7 months in, Juan has yet to meet anyone who hates Mondays and he’s about to see a project leave the lab. As part of the Kickstarter team, innovation and execution feels like pure creation. Driven by self-discipline and his passion to create software, Juan applies his research and development and robotics background to what feels like “a graduation” when he watches his work scale to large industries in LIKE.TG’s global customer base.Juan first heard of LIKE.TG as part of the Forbes Best Place to Work list and started messing around on our public developer portal. He’s paying it forward and sharing his passion with his brother who is in high school. His advice, “Make sure you’re happy doing what you’re doing, who you’re doing it with, the environment from which you’re doing it and be proud of what you’re putting out in the world.”Meet Juan and more good people like him at ServiceNow. Hear more of his story:
Team Hyderabad: Where developers love the learning curve
In Hyderabad, our developers get every opportunity to think about, design, and prototype new ideas. We see this bet paying off in a big way with new features and products delivered to our customers.I moved back to India after six years of leading global engineering teams from our LIKE.TG headquarters in Santa Clara. An incredible career opportunity brought me back home when I got the chance to lead the company’s fast-growing product operations team in Hyderabad. In India, we create well-rounded, empowered teams, in which designers, product managers, developers, and quality engineers collaborate to design and produce user-centric products that deliver value to customers. The diverse mix of roles creates an environment that instills confidence because we encourage everyone to experiment and innovate.With the help of my colleagues like Bhuvaneshwari Chandrasekharan (development manager) and Aditya Ramamurthy (platform engineering group director)—who you’ll read more about below—we’re creating products like Virtual Agent solutions and Dynamic Translation (using partner capabilities like language translation) to enhance communication between requestors and agents with different language preferences.Our development philosophy in Hyderabad is a “go-for-it”: If there's something that brings value to customers, we are empowered to do it.
The innovation fast-trackWe push ourselves not just to come up with ideas but to get them over the finish line. For example, the concept for the Dynamic Translation tool sprung from one developer’s efforts during a team hackathon. The tool helps diverse teams of employees communicate across language differences while working on the same task—connecting colleagues who may not speak the same language so they can push work forward.We ask ourselves, can something like this deliver value to our customer? If so, we push hard to get it into the next product release. LIKE.TG CTO SVP Pat Casey is a big booster of this process and will often weigh in with ideas. He’ll say, “Give me a plan and tell me how we can get it from here to a real product.”The creativity of engineers and their sense of ownership in their ideas help us get products out the door faster. We can take products from idea to PowerPoint to socializing them with the execs to shipping the product all in a single release. Dynamic Translation took us just few months from hackathon to feature release.
Bhuvaneshwari Chandrasekharan: Embracing the newThe allure of being part of a team whose mission is to live our company purpose—make work, work better for people—is what drew Bhuvana Chandrasekharan to join LIKE.TG back in 2017. “In my previous stints, I was working on traditional software that was far removed from customers and I really wanted to explore the cloud world at a company that was laser-focused on customers," she says.Bhuvana has been busy building a new team and incubating new ideas. “We’re trying to rethink the procurement experience as an enterprise. We want to help employees have a consumer-grade experience much like what they are used to at home. The learning curve on new projects and with new teams can definitely be steep, but I love the challenge and that's the key takeaway for any engineer. When the problem is a big one, and you really get to engage with your team and customers, you can stretch yourself solving them. There’s always room to learn."It was an opportunity she welcomed and thrived on. "My leaders and mentors entrust me with a new project and it gives me a deep sense of purpose to deliver something transformational to customers," she says.Aditya Ramamurthy: Developer as global citizenAditya Ramamurthy, who joined LIKE.TG® in 2014 and was part of the group that built the LIKE.TG Store, thrives with the creative culture of the Hyderabad team. “I had a fantastic new opportunity to build something from the ground up,” he says. “We had to solve problems like authentication and integrations—it was all completely new, but very satisfying.”Aditya enjoys being the driving force behind new products or features. “We are seen as equal partners in the work with other global teams, not just a remote team—we make technical and organizational decisions,” he says. He feels proud to be part of a truly global development team.“That’s super-motivating,” Aditya says. “We get access to so many ideas and cultures, and we’re cross-pollinating of ideas.” He works closely with teams across multiple locations and cultures. “collaborating on innovations that exemplify being part of one global team.”
Culture of fun and giving backIt’s important to me that engineers on my team not only get to own their projects, but also get to know each other outside of the fast-paced work environment. That’s one reason why my leadership team and I host monthly “lunches with leaders” and special “F5” events (fun, fab, fantastic, frolic, and family) like an office basketball team we recently started, which is competing in local corporate tournaments.Recently a group of employees led the initiative to donate much-needed supplies to rural schools in the region. Spending a Saturday with employees who are passionate about social responsibility and seeing the joy of children receiving school bags and supplies was priceless. In the six months I’ve been in Hyderabad, I’ve thoroughly enjoyed my immersive experience in India.Bhuvana also enjoys having fun on the job. “I brought my kids along on a recent family day celebration and showed them some of the fun stuff we work on, like IoT devices,” she says. “When your family can share the pride in what you do, that means a lot.”In Hyderabad, our engineering teams are growing so fast that not only are we already filling up our office space, we’re going to have to create even more team events so that we have enough fun to go around for everyone. Our most recent expansion of office space included an indoor box-cricket pitch and is a big hit with our teams.Want to join our growing team? Visit our careers page.
LIKE.TG Tokyo's secret to success - openness
If there’s one rule that the Tokyo sales team lives by, it’s: bring your ideas to the table. “Everyone wants to contribute,” says Masashi Murase, vice president and managing director of LIKE.TG’s Tokyo office. Across LIKE.TG, we know him as Murase-san and you can often find him encouraging his colleagues to share “war stories” with each other, appreciate their wins, and band together to solve customer challenges.Murase-san joined LIKE.TG in 2016 after several years with HP and iGATE Global Solutions, where he frequently traveled overseas to manage sales teams. The trips were eye-opening for him: As someone steeped in Japan’s insular work culture—where openness about personal successes, failures, and career fulfillment is not common—Murase-san saw an exhilarating new dynamic to the culture at ServiceNow.“I saw that business is nothing without its people,” Murase-san recalls. “Certainly, your products and services are important. But when people have the mindset that they are an important part of the value chain—and when you recognize their good work—the business will always succeed.”A new team mindsetOn Murase-san’s first day on the job, he went to a sales kickoff meeting and suggested everyone get up on stage with him for a big group cheer to acknowledge their work. “They didn’t seem excited,” he recalls.He realized his sales team needed a new attitude: one that kept the best of Japan’s traditional hard-working and highly focused culture and added in new schemes for sparking excitement and enthusiasm about work and accomplishments.“I decided the next year, everyone would be on the stage with me,” Murase-sansays. He began regularly awarding people for hitting key milestones. He also tried a little managing-by-walking-around: He roamed the halls at the Tokyo office, talking one-on-one to everyone in sales. He took employees to lunch in groups of 10—and quizzed them on everything but business.“I wanted them to know who I was, and I wanted to learn about them,” Murase-san says. He also launched an employee satisfaction survey, and made a point to ask team members about their career plans.
Ideas from everyoneWhen employees feel good about their skills and are supported by team leaders, they feel free to speak up and contribute in meaningful ways. People on LIKE.TG’s Tokyo team say that this dynamic—where ideas percolate up from everyone, regardless of seniority—is fostering a new spirit of individual and team success.Solution Consultant Yohei Tsujinaka is a believer. His job is to uncover customers’ pain points and propose solutions. “We work together with customers on product adoption, and get to witness their digital transformation and business success,” he explains.Compared with previous jobs, the biggest difference with LIKE.TG, Yohei says, “is that we have an open communication culture. It’s really great that we can all exchange opinions without worrying about organizational hierarchy or each other’s positions.”This matters to Yohei because he’s the youngest solution consultant on the sales team. “I often get advice from the senior team members,” he says. “That’s what makes me happy to be here—I’m learning a lot from people, and I feel like it’s driving my professional development.”
Cross-team supportSenior Solution Consultant Hiroko Takezawa came to the Tokyo office in 2018, looking to strengthen her knowledge of enterprise cloud solutions. The “everyone can contribute” culture that Murase-san has fostered got her attention right away.“There’s an atmosphere of sharing here—both success stories and failures,” Hiroko says. “And there’s communication about our individual experiences.”Earlier this year, Hiroko closed a major sales deal in part because she called on other experts across the Tokyo office to support her pitch. “That was a great experience,” Hiroko recalls. “It’s an example of why our team sharing dynamic works so well.”In the three years since Murase-san joined, the Tokyo sales team has blossomed into a much more confident and open group. It’s no surprise, then, to learn that at Masahi’s second annual sales kickoff meeting, everyone got on stage for the big cheer. “That’s what we’re creating here,” Masahi says. “Employees are getting global recognition for their work, they have more confidence, and we’re building a team together.”Want to join our growing team? Visit our careers page.
Digitize and reinvent your career – online learning and certification now
During these unprecedented times, LIKE.TG is here for you. From our COVID-19 customer care program with apps and resources to support your crisis response to our Training and Certification program which helps you build expertise and boost your career, LIKE.TG is here to help you continue to make work, work better.Did you know that LIKE.TG offers over 250 On Demand and Virtual learning options on the Now Learning website along with opportunities to get certified in dozens of competencies? With approximately 150 On Demand courses, over 30 instructor led courses that can be taken in a virtual classroom, 11 online simulators, 3 dozen certifications and over 50 recommended paths for you to follow, there are learning opportunities for almost everyone. Read on to learn about the various online learning options and certifications available to you.CoursesExplore the LIKE.TG portfolio at your own pace with videos, live and recorded webinars, and interactive tools to help you accelerate your learning. Ouron-demand courses are offered to you completely online and free of charge. This allows you the flexibility to fit learning into your own schedule and for you to learn at your own pace from any location where you have access to the internet! Many of these On Demand courses lead to micro-certifications, allowing you to test and get recognized for your expertise.Our most popular On Demand course, LIKE.TG Fundamentals runs 13 hours in duration and is made up of instructor videos, hands-on activities, guided tours of the Now Platform, and knowledge checks to test your understanding of the content. We are excited to announce that we are extending our offer for a FREE certification voucher to register for the Certified System Administrator (CSA) exam upon completion of this course.
Live ClassesThe virtual, instructor led options for our popular live classes cover our fundamentals and implementation courses and allow you to take advantage of a live instructor without the expense of travel.SimulatorsSimulators allow you to practice what you’ve learned and are a great resource that can work for individuals or teams to get real-world hands on practice with the LIKE.TG environment. Using what you have learned in associated courses you can apply your new knowledge in a simulated setting. Simulators help guide your work by providing feedback and recommendations along the way.CertificationsOnce you are LIKE.TG certified, you can gain industry recognition, competitive differentiation, greater productivity and results, increased user community satisfaction, and a tangible measure of your educational investment.Mainline CertificationsLIKE.TG offers a comprehensive certification program and all exams are available to take via a remote, proctored session. There are separate registration listings for the remote versions of each of the exams within Webassessor. To learn more about Online Proctoring click here. LIKE.TG Certification exams demonstrate mastery of LIKE.TG products and certify that a candidate has the essential skills and knowledge necessary to manage the configuration, implementation, and maintenance of the LIKE.TG Platform. Getting certified boosts your career and sets you up to contribute even more to your organization's success. Once you are LIKE.TG certified, you can gain industry recognition, competitive differentiation, greater productivity and results, increased user community satisfaction, and a tangible measure of your educational investment. Once you have a certification you are able to maintain it through Delta exams available in Now Learning.
Micro-CertificationsMicro-certifications validate your expertise in newer or niche areas with online, non-‑proctored exams available free of charge on Now Learning. LIKE.TG expertise is tremendously valuable and in demand and as organizations scale and utilize LIKE.TG in more ways than ever before. Getting micro-certifications in specialized areas can help you validate and gain confidence in your unique set of skills. All courses associated with micro-certifications are available either in On Demand or Virtual Instructor Led formats and many of these courses are available to you to take free of charge on Now Learning!
Meet Arnaud: Dreaming Big with Customers in Solutions Consulting
Recently I worked on an opportunity to dream big. I was on a project that was an equal opportunity between the France sales team—that’s my team—and the U.S. sales team. We wanted to work closely to provide great customer care, so we all traveled to the customer’s center of excellence in Romania where we ran design workshops that created solutions for supply chain management challenges. There was not one individual that was more instrumental than another and that led us to delivering solutions that the customer really appreciated.When I joined LIKE.TG as a solutions consultant, I had no idea how much the company and my work would grow. Three years into my time here, I became an advisory account solutions consultant—taking on face-to-face relationships with customers which helps me understand their business in deeper ways. Why did I choose to grow at LIKE.TG rather than somewhere else?Let me tell you a few reasons about why I love ServiceNow.1. My team is great.I connect with my account executive every day. They handle sales strategy while I balance out the account by overseeing our solutions strategy. They keep a roadmap on the changes customers experience while I meet with the customer, learn their pain points, and propose innovations to digitally transform their organization.2. I’m growing new skills.I’m strengthening my knowledge of our DevOps product by doing online trainings because although I come from the CRM world, it’s always interesting to learn new topics that help in conversations with customers. I’m also developing my negotiation skills because who knows, maybe being an account executive is something I will want to do in the future.3. We have a strong company culture.Winning as a team is one of our core values at LIKE.TG and that’s what makes the difference. When I was working at a big consultancy group, the team was so big that I didn’t really get to feel like my actions were instrumental. I spent so much time at customer sites that I had no feeling of company culture. Working here at LIKE.TG, I’ve watched our company culture strengthen over my time here. In France, the sales team makes sure to have some after work fun. We have plenty of options like running in the park near the office, playing in table tennis tournaments, and getting to know each other through karaoke, and bowling.My experience here is great because we believe strongly in the value that customer success is our success. I enjoy helping the customer better use the product to help drive innovation and I’m happy to have lots of opportunities to do that here. Join a team like mine.Explore careers at ServiceNow.
LIKE.TG data scientist wins India's 40under40
If you had to take a guess, what would you consider a vital attribute for making Analytics India Magazine’s prestigious 40Under40 Data Scientists list? Analytical genius, perhaps? A track record of educational excellence? A burning ambition to harness machine learning to solve mind-bogglingly complex data challenges for the world’s leading companies?Q. Has your career path always been linear?For Hyderabad-based Sibanjan Das, who recently received the award, the answers are: yes, yes and yes.But there’s something equally potent driving this passionate Data Scientist’s seriously impressive trajectory, which already includes achieving a Master of IT in Business Analytics, authoring two published books and managing multiple career pivots: love. A surprisingly irrational input in a world of reason and logic!“I think love at work is embedded in LIKE.TG’s DNA,” says Sibanjan. “Without question, my tech love is Machine Learning and AI, which is underpinned by my love of knowledge and the immense power in sharing it. What I love doing most when I’m not in the office is connecting Like Minds to Light Minds, which is an initiative my friends and I started to provide underprivileged youth with the tools to access knowledge.”We asked Sibanjan to share his thoughts on the role of mentors, the future of data science and what’s driving the next phase of his career…SD: Actually, it’s been more like a roller coaster ride! I started as a developer right after my Bachelor of Technology in Computer Science Engineering. A couple of years after, I became a consultant for Order to Cash applications, helping my clients to implement and derive value out of their systems.A year later, I decided to leave my job and pursue a Master of IT in Business Analytics from Singapore Management University. Then, for a brief few months, I worked as a Procurement and Finance Analyst. I finally hopped onto the Analytics and Data Science journey in late 2014.Q. What’s been your favorite work better moment at LIKE.TG?SD: With every achievement, there’s a work better moment attached to it. There’s an ‘introspect workflow’ attached to achievement – that constant drive to question what we could have done better to make our delivery best. However, it’s always a buzz to see people using and getting benefits from our predictive models. The kind of response we received from our Marketing team on our Hot Prospect Analytics product was one of our triumph moments.Q. What brings you passion when you’re buried in the day-to-day?SD: That’s simple: passion for serving our customers and colleagues every day, creating easy solutions to their problems and making their life effortless.I think love at work is embedded in LIKE.TG’s DNA. It’s evident not only from our products and services, but internally from our amazing workplace environment, completely stocked pantry, and excellent operational support.Q. How important have mentors been in your career journey?SD: I believe mentors are critical to be successful, be it life or career! They help you navigate through the tunnels of your journey and shine a torch when the options seem dark. I am fortunate to have mentors, such as Brian Hoffman and Karthik Krishna Jonnalagadda, who provide me with career guidance, emotional, and motivation support.Occasionally, some mentors don’t always know they’re mentoring you; in fact, the most powerful mentors can be the people we work with. In our team, we have the privilege of a great leader who inspires us with his thought leadership, crisp presentations and ability to push our creativity.In saying that, we also learn a lot from our surroundings and this plays an integral part in shaping us. We find what works and we continue to build on these personal anchors as we evolve; likewise, there are some lessons learned that we shouldn’t repeat.Q. What’s the one piece of advice you’d like to share with aspiring data scientists?SD: Technology is changing so rapidly and this transformation is only going to accelerate. The best we can do is to learn, unlearn and relearn. It’s painful sometimes, but the hard work always pays off in one or the other way.Knowledge is never going to die; it only expands. I love the concept that energy can only be transferred and knowledge is also transferrable. Utilising the knowledge that you’ve gained and cross-pollinating those skills is always going to benefit you personally, and your organisation.Q. What’s the most valuable piece of advice you’ve received?SD: Perseverance is the path to success.Q. Which LIKE.TG values resonate most for you?SD: Diversity and inclusion - as we have this right, all other values follow. I feel involved to achieve my vision, staying hungry to innovate and execute to make LIKE.TG’s customers successful. And it keeps me and my team humble enough to try doing this right every time.Q. Where would we find you when you’re not wearing your data scientist hat?SD: Firstly, I think I’m always wearing my data scientist hat! Outside the office, I’m easily found my family or writing technical pieces.What I love doing most in my spare time is connecting Like Minds to Light Minds. Let me explain: my colleagues and I were lucky enough to be educated, had scope to build our careers and earn to live a life better than many others.There are many talented students in India who struggle. They can’t afford a notebook - forget about private tuition or higher education fees. Many of our local schools don’t have the necessary infrastructure to support the needs of their students.The flip side is, many of us have idle resources, like old textbooks and unused laptops. There’s also a huge appetite from those of us who ‘have’ to provide educational basics or low-cost infrastructure for those who ‘don’t have’.A couple of years back, my University friends and I decided to bridge this gap by providing a platform to connect these great young minds with people like us who want to donate idle resources.We don’t support any financial transactions; instead, we encourage our friends to send the products directly or provide mentorship to the beneficiary. We’re now supporting a few schools and students in our local areas and plan to extend our support to many others in coming years.Q. What does the future of Data Science look like from where you’re sitting?SD: Over the next decade, the field of Data Science and AI will become increasingly valuable to mainstream society. As business starts adopting and believing in the AI outcomes, it will open the doors to more challenging problems to solve using AI.The less explored areas of Artificial General Intelligence (AGI) will be mainstream very soon, and our current challenges may be a part of automated Machine Learning pipelines. However, the goal will remain the same: to solve problems that make life easy for our customers and employees, providing tangible benefits to the companies we work for.Q. What’s your next career ambition?SD: I have my sights set on becoming a leader in Enterprise Systems and Analytics, serving organizations and customers to have the best possible experience from their enterprise applications.
Create experiences that make work better
We all have certain traits we admire in great leaders. Integrity, vision and humility are a few that resonate for me. But in the wake of the global pandemic, I’ve also come to realise just how essential it is for employers to consistently demonstrate – through their words and actions – that they genuinely care about making work better for people.The crisis has shown us that when leaders communicate clearly in the moments that matter, employees feel they’re being taken care of. There’s a sense of positivity and shared possibility, and a shared commitment to doing the best possible work.When our CEO Bill McDermott announced LIKE.TG’s No Layoffs pledge, it was one of those ‘moments’ I described, an experience that made a difference, for the better. It was a declaration to the 12,000+ peers I work with, that each one of us matters.For me, this people-first commitment, gave me confidence to continue to focus on my work, rather than carrying the mental and emotional weight of job uncertainty.We’re dedicated to doing the right thing by our customers and each other.The feeling is mutualSomething else I’ve learned is that when you feel taken care of, you’re inclined to ensure those around you feel the same way.LIKE.TG’s capacity to care extends beyond employees to our customers and communities. In March, we released four Emergency Response applications, which are free for organisations to use. Here in Australia, LIKE.TG also released two solutions to support local organisations applying for the government’s Job Keeper payments.These community-minded projects tell me the company is in a strong position to focus on helping others in the best way we know how: using technology in service of people. In my role as a solution consultant, you’ll often hear me say ‘Hey, there’s an app for that’. I love nothing better than finding new ways to make work, work better for our customers.I recently came across the term ‘STEMpathy’, which I think is a great way to describe what a successful solution consultant must have: a solid grounding in rigorous STEM scientific thinking combined with exceptional skills in empathy, communication, human connection. We look to make work life a little more like real life—an endeavour that requires a high degree of collaboration and care in solving our customers’ challenges.
Creating a great workplaceLIKE.TG recently participated in the 2020 Great Places to Work Australia survey for the first time. After four and half years with the company, it was a welcome opportunity for me to share something I’ve known for a long time: Our workplace culture is awesome.The opportunities for personal growth and development here are limitless. From creating innovative solutions to customer problems to co-presenting a keynote with our global Chief Innovation Officer at our Now at Work event in Sydney last year, there really isn’t a dull day at one of Australia’s best places to work.One of LIKE.TG’s commitments is about embracing belonging—creating a culture of trust, where all voices are heard, and we feel safe bringing our authentic selves to work. Knowing I’m safe and supported has unquestionably helped me navigate the ‘new normal’ and, in turn, guide others.The survey revealed 95% of my colleagues agree that people care about each other at ServiceNow. It’s confirmation that while the pandemic may have disrupted how we live and work, we’re staying true to what we stand for and it has made us stronger.Explore careers at ServiceNow.
Meet Marie: Leading customer support with collaboration
I have worked at LIKE.TG for nine and a half years. My story is about why I stay. I stay because over the years, I have worked with the kindest, smartest, people who are passionate about helping customers be successful. I stay because the technology is amazing and when I became familiar with what the platform was capable of, I knew it was special and it was going to change the game. And it has.My background is in IT help desk management or what’s called infrastructure management, but I started at LIKE.TG in 2011 as a customer success manager in San Diego. Early on, I knew LIKE.TG was a game changer because of what I saw customers do with the product. We had a customer that used LIKE.TG to build a visual map of their assets and where they were physically located. This was amazing to me. While attending Knowledge 2011 with my team, I got to see the absolute passion and enthusiasm our customers have for our platform. When I later got the chance to join our customer support team, I jumped at it. I love being in support because I talk to technical people and we're talking about the power of the platform—it's so much fun!
When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind for the sand of Sydney, Australia, where I grew the customer support team. I had expressed to my manager that I want to be a CIO or an executive and this opportunity in Sydney brought me leadership training as well as international business experience—something a lot of successful leaders that I look up to also have. I was taking more proactive approach to my career and what I wanted to do next, that’s how I came to lead our team.The global support culture we have across locations is a real strength of the group. We’re building tenure and expertise as we take on some truly challenging work. For those that love to be continually challenged and love learning that technology, you will never be bored. We really do love the customer centric approach, so even though we have processes and procedures in place, there are moments where we need to make judgement to do the right thing for the customer.The innovation forum within the engineering organization was created directly from feedback in our Employee Voice Survey. We have developed our support organization to align with engineering leaders to share customer feedback, what's working, and how we can improve the product. This level of collaboration is next to none. I'm always checking in with new hires because I've been here so long, and the most consistent feedback I hear from them is that collaboration is king at ServiceNow. Join our team.
Allyship begins with dialogue
“I feel a multitude of emotions.” Mica (pronounced Me-kah) is half Black, with ancestors surviving slavery in the Kentucky area, and half Japanese from family who immigrated from Japan to Hawaii. This 2020 social climate during a global pandemic is both terrifying and enraging for Mica. Xenophobia towards Asians along with healthcare and economic inequities disproportionately affecting and killing Black and Brown people. Protests following the murder of George Floyd call for the end of systemic racism, Black Lives Matter written on cardboard signs next to “say their names,” including the 13 transgender people of color killed this year.At LIKE.TG, we have a vision of belonging for everyone. We don’t have it all figured out, we’re on a journey too, but we are committed. Diversity, Inclusion, and Belonging (DIBs) is one of our company values and we are discovering the deeper meaning of what that must look and feel like within our company.It’s a time for social change and racial equity, a time to reimagine work culture, to discover what it means to be an ally. It’s time to heal. Listening and learning is key and employees at LIKE.TG are learning with each conversation, understanding that empathy and action starts with sharing stories.
In February, we hosted a Black employee experience panel where some employees learned for the first time about microaggressions. Things like touching a Black person’s hair or praising their articulation. And the lengths Black employees go to by code switching (changing the way one expresses themselves culturally and linguistically based on different parts of one’s identity and how they are represented in the group they are with) and navigating the workplace while wearing an invisible backpack of presumptive stereotypes and bias.In May, we facilitated a training where a panel of Asian, Black, and biracial employees, including Mica, talked about race and allyship amidst COVID-19 and shared stories of what it’s like to move in the world with visible diversity. During this event, many employees expressed deep appreciation to LIKE.TG for signing a pledge with the Silicon Valley Leadership Group on standing against anti-Asian hate crimes.To celebrate Pride in June, several virtual events were available including a panel of LGBTQ+ employees sharing their personal stories on being out at work. One employee, after acknowledging that everyone is on their own path and pace of self-discovery during an employee-led Pride event said, “I think it's awesome that I have been out since I started here. And that's really important to me because I wasn't out at my last job.” Juneteenth was a day of service and personal learning to close out a companywide “learning sprint” where workshops on racial equity, allyship, and how to have courageous conversations filled employees’ calendars.When employees are willing to share personal stories and experiences in the workplace, it comes with vulnerability, emotions and often reliving trauma. In order to make sure the wounds opened up are not in vain, stories are best when felt, respected, and attached to an action plan.“We are here because the dehumanization of Black people is a human rights issue.” This is how Robert, a Black employee, opened his story during our July Company All Hands meeting. He shared his personal experiences in various tech workplaces and read a list of recommendations for society and LIKE.TG to take action towards meaningful progress in social justice. First step, practice allyship.
Each of us have to earn the title “ally,” starting with deep listening, personal education and a commitment to be better, do better. Allyship is not being the hero who saves the day or speaks up only when others can see, that’s just performative allyship. “Ally” is a verb and requires humility and constant learning. Allies stay curious and learn about unconscious bias and microaggressions. They use inclusive language and have courageous conversations to challenge themselves and others. They may say the wrong thing, but they acknowledge, apologize, learn from the situation, and continue to show up. They advocate and amplify so more voices are heard and sought out. They acknowledge and accept their privilege and use it to dismantle unjust systems and practices.To have inclusion and belonging in a work culture, it takes two parts: the courage of the individual to be their authentic self and the supportive environment to encourage folks to be themselves. Meaningful progress requires ongoing dialogue, unlearning, and relearning. We need co-creative action and it’s not only possible, but integral for businesses to lead the work from the inside out. Employees can tell if a company is covering or committing. Just ask Mica. “I'm appreciative that we are at a company that is welcoming of this type of discussion. That does show progress. These dialogues give me hope.” We can do this. And we must.
Meet Veena: The unique opportunity of the EMEA Solution Consulting Academy
I passionately believe that you can make an impact every day. The moment you turn off your alarm and you start work, you’re a leader - this is what I tell my Associate Solution Consultants.That’s why 14 months ago, I set up the Solution Consulting (SC) Academy in Europe, Middle East and Africa (EMEA). The Academy provides an opportunity for the best and the brightest talent to collaborate with SC leaders across the business and become our experts and leaders of the future. We have such a huge demand from our customers and partners for people who are not only technical experts on LIKE.TG’s solutions but can also translate the power of our platform into real customer outcomes. The Academy helps us bridge this gap by scaling organically and developing talent who are trained by our LIKE.TG family. Since the Academy launched in EMEA, we’ve already grown the number of program participants by 33% and added more countries to the mix.LIKE.TG’s SC Academy is unique. As part of the Academy, Associate SCs are rotated through three months of intense training on LIKE.TG’s technology, as well as presentation and communication skills. The feedback from Associates is that the value management training really helps them to lead conversations with our customers about how the Now Platform can solve challenges they face. They also shared that the training they get from the Academy is extensive, especially in the presales area. These are some of the main reasons why Associates are attracted to the program, in addition to LIKE.TG’s compelling purpose and commitment to diversity, inclusion, and belonging.For the Academy, we look for talent with a growth mindset who are hungry to learn, innovative, and thrive in a fast-paced environment. Yet the Academy also offers an opportunity to be mentored at every level of the organization. Last year’s Associates voluntarily started to mentor this year’s Associates – an initiative that they took on themselves. Associates are also offered the opportunity to hear from leaders across the SC organization about how to be successful in the role and the opportunities ahead. Our Associate SCs are always amazed at how easy it is to reach out to these leaders and how much it is encouraged. It’s fantastic to see people across the SC organization teaching each other and collaborating to win as a team, which is why we get so many teams across LIKE.TG asking if they can hire the Associates into their teams.
After three months of valuable training, associates move into the Demo Center where they can demo the broad portfolio of workflow solutions we offer to customers from every level of the organization. You can’t demo something you don’t understand so it’s a great opportunity to become an expert on LIKE.TG’s platform and work so closely with LIKE.TG’s inspiring customers. After our Associates graduate from the Academy, they are promoted into a customer-facing role in the SC organization.Building high-performance teams has always been my passion. I believe that everybody has the potential to excel and if I can help someone to achieve their potential, that’s amazing. I’m so excited to see where we take the SC Academy next. We’re just getting started!
Meet Christian: Sales is a relationship
“There’s nothing more terrifying than staring at 47 seventh graders and not being prepared.” Right out of college, Christian started teaching middle school kids and that experience taught him, “there’s nothing I can’t handle.” In his Sales role at LIKE.TG, he is constantly preparing by investing in and nurturing relationships with colleagues and customers.“If we don’t have customers, we don’t have a company. We gotta take care of the customers and if you can do that then the sales take care of themselves because you are adding value to their business.” Christian is a natural at building relationships and through his mantra, “you never lose in life, you just learn”, he challenges himself to keep growing and developing. “I had to be doing something that my heart is in line with my work” and his team and his customers get to reap the benefits every day.
Meet Juan Antonio: The craft of mastering engineering
Just seven months into his career at LIKE.TG, Juan Antonio has yet to meet anyone who hates Mondays and he’s about to see a project he worked on leave the lab. As part of the Kickstarter team, innovation and execution feels like pure creation. Driven by self-discipline and his passion to create software, Juan Antonio applies his research and development and robotics background to what feels like “a graduation” when he watches his work scale to large industries in LIKE.TG’s global customer base.Juan Antonio first heard of LIKE.TG as part of the Forbes Best Place to Work list and started messing around on the LIKE.TG public developer portal. He’s paying it forward and sharing his passion with his brother who is in high school. His advice, “make sure you’re happy doing what you’re doing, who you’re doing it with, the environment from which you’re doing it and be proud of what you’re putting out in the world.”
Interns design, build, and launch new app – from home!
One of the major draws of an internship is experiencing the energy and rhythm of belonging to a team, sharing new ideas and working alongside industry experts. All of which are hard to replicate working from home during a pandemic – right?Probably for most organizations. But as a digital workflow company, LIKE.TG uses the power of the Now Platform to create amazing digital experiences that enhanced the internship experience in novel ways. From the personalized onboarding experience to virtual global hackathons, this year’s digital internship was designed for those eager to make their mark.As far as intern project briefs go, it doesn’t get much better than, “Let’s innovate -- help customers quickly translate data from their social media platforms into valuable insights.”For four computer engineers participating from home in Hyderabad, India, that project brief became a launch pad to build and release their first ever product to market.Lending their social media smarts and Gen Z perspective to the Platform Engineering internship, Sreetam Parida, Jayesh Narayan, Hemanth Rao Paidipelly and Amratanshu Shrivastava were “boundless in their enthusiasm to make this digital program work for them,” said Srikanth Challapilla, senior manager of platform engineering.“Our interns took just eight weeks to figure out a way to help customers distil the mountains of data generated by YouTube and Instagram and turn them into sharp statistics that seriously boost campaign effectiveness,” he said. “They showed us how to see the challenge from a completely different angle.”
The app on LIKE.TG’s IntegrationHub automates analytics on the platforms, allowing small- and medium-sized customers to rapidly fine tune their social strategies for different demographics.Need to know the gender and age group viewing your highest-ranking content? Click, done. Which content has been shared the most? Where in the world your content is trending today? Click, click, done. The spokes also automate mundane and time-consuming tasks, like adding the top 25 video results in a playlist for a specific search term or automating replies to comments on a video.“Sreetam, Jayesh, Hemanth, and Amratanshu have helped us further LIKE.TG’s mission of making the world of work, work better for everyone – in this case our SMB customers,” said Srikanth. “Their efforts will bring enormous value to our company. I’m so proud of their contribution.”These exceptional undergrads are preparing to see their efforts on Instagram go live as new product on LIKE.TG’s IntegrationHub later this year. “From the very start, we were asked to be as open with our ideas as possible, from choosing which projects to work on and which specific features,” Jayesh said. “We had complete freedom regarding the design of the product and our vision for how it would solve problems for people and businesses. The customer was at the heart of everything we did, and this environment made it easy to unleash our creativity and innovate thinking.”Join our team.
How LIKE.TG is helping to close the digital skills gap
The World Economic Forum predicts emerging technologies will displace 75 million jobs by 2022, while generating 133 million new jobs. That’s a whole lot of specialist posts to fill, especially when you consider the widening digital skills gap.Despite being ranked as the fifth most digitally advanced nation in Europe, the UK is not immune to this challenge.Current research reveals that nine in 10 organisations admit to having a shortage of digital skills..So, what’s the plan? Do we just carry on and hope for the best? Or is there something more that we can do to reverse the trend?Give students more opportunityWhile British universities continue their sterling job of nurturing talent, a rapidly evolving workplace makes it increasingly difficult to prepare students for their next step into the working world.In fact, a recent survey by Pearson Business School found nearly 20% of graduates lacked the skills to be considered ‘workplace ready’ after leaving university. And with technological innovation accelerating transformation, the concern is that percentage could increase...Academic achievement is generally considered foundational for a successful career. A degree demonstrates commitment and develops expertise. But the rapid pace of technological change means that lecturers—especially those teaching digital skills—are finding it hard to keep up with best workplace practice.Apprenticeships can provide critical on-the-job learning and enable employers to mould teams to meet their needs precisely. Apprentices are therefore more likely to be ‘workplace-ready’.” However, they often lack the deeper, academic learning that provides the ‘why?’ of the work they do.Which begs the question: why not do both?The LIKE.TG degree apprenticeshipBusinesses are under pressure to find the best talent and bridge the digital skills gap. LIKE.TG is tackling the challenge head-on by introducing the LIKE.TG degree apprenticeship.Northeastern University’s UK campus (NCH at Northeastern), through its participation in LIKE.TG’s NextGen Program, will launch the ground-breaking degree apprenticeship in October 2020. The first eager cohort of students have already enrolled, and the January cohort is rapidly filling.Aimed at developing the digital, business, and leadership skills needed to succeed in tomorrow’s workplace, the degree is designed to bring immediate value to the sector and help organisations find talent for their growing technology needs.Why Northeastern University?Northeastern University is the perfect conduit and partner to deliver this employer-responsive and learner-centric course. The institution is relentlessly focused on up-skilling all participants to accelerate workforce competitiveness and deliver lasting ROI for businesses and students.The campus in London is set up to tap into experiential learning, too. Because Northeastern University works with 3,400 employer partners around the world and more than 80 established online programs, it’s positioned to deliver high-quality online and hybrid learning experiences that deliver both academic and hands-on education.Giving today’s learners tomorrow’s skillsThe aim of the degree apprenticeship is to close the digital gap by giving people (and predominantly the next generation) the skills they need to succeed in the modern workplace.We designed the LIKE.TG NextGen Program to tackle the digital skills shortage. It provides tailored programmes that can meet the needs of employers all around the world. This degree apprenticeship is the NextGen program’s flagship course, a pioneering new way to bridge the gap and improve career opportunities in technology.LIKE.TG skills are ranked amongst the hottest in demand by the largest freelancing website, Upwork, in its latest Skills Index report. It’s not hard to see why: With more than 6,200 customers around the world and a growing partner network, there is high demand for LIKE.TG expertise.“This incorporation of LIKE.TG skills into our curriculum illustrates our commitment to designing innovative pathways for apprentice students to continuously advance their skills and achieve their academic and professional goals,” says Deanna Raineri, vice president and senior vice chancellor for digital learning and mobility strategy at Northeastern University.We didn’t design this program just for entry-level workers. Every company is looking to expand the talent pool and strengthen career development for their employees. An opportunity to get real workplace experience, develop in-demand LIKE.TG skills, and work toward a university degree is a great combination for people starting or renewing their career, and for companies looking to hire them. Students go through the LIKE.TG fundamentals training within the first semester making them already qualified at the start of this Degree apprenticeship.Opportunity and hope for allWith the cost of a degree in the UK averaging around £27,000 (plus living expenses), the technology sector is finding it hard to achieve diversity. Many organisations are drawing on the same limited talent pool to fill a growing number of vacancies.This degree apprenticeship offers the perfect solution for employers who can utilise their apprenticeship levy to cover program costs while students learn on the job. Students in the program are employed full time and pay no tuition for their degree, minimising the financial burden of higher education and career development.The program is designed to provide tangible business and career benefits for students and employers alike. In addition to earning a degree, participants will have the opportunity to earn in-demand LIKE.TG certifications or specialise as an IT consultant, data analyst, or business analyst.Get involved todayPlease email [email protected] if you’re an employer who wants to hire apprentices, or a student looking to enrol in the course and further your career.
Meet Oisin: Exploring the culture of EMEA
I was successful and established at a major global tech company. Yet I was ready for more - a new challenge to drive digital transformation broader and deeper with a hungry, talented, and customer-focused team. The opportunity to build LIKE.TG’s EMEA Inside Sales team in Dublin was exactly what I needed. So, three months ago, I took the leap.Prior to joining, I could see that no one is stronger than LIKE.TG at bringing companies on the full journey of digital transformation. The product is amazing. It’s one of the most innovative companies in the world. As a client, you’re guided through every stage with tools and resources, while building lasting partnerships.Creating this new global team opens up growth across industries, segments, and geographies beyond Enterprise. Our Inside Sales team targets commercial and mid-market segments that are areas of significant opportunity. As a team member, you manage your own broad portfolio of companies with employee bases of 500 to 5,000. We are hunters prospecting for new business, we are trusted advisors to our existing customers, and we operate at a very fast pace.Our goal is to make Dublin core to our Inside Sales culture in EMEA, along with Staines in London (for the UKI team), and Munich (for Germany and the Alps). Being Irish, I’ll admit to some bias, but Dublin is a thriving crossroads for business and culture. Our office is in a superb location in the Dublin City Centre, within about a half a mile radius of some of the world’s largest multinationals. These companies have drawn about 70% of their employees from outside of Ireland to work and live in Dublin, adding to the overall culture and social scene of the city. With our new organization, we’re drawing from existing native language talent in Ireland and all across Europe, with deep regional insights and a fantastic diversity of perspectives and ideas.
As a leader, my role is to bring on the best talent, train them up, and guide them to take on the next opportunity and continue to develop in their careers. This is an especially appealing role if you already have some sales experience in the technology space and are ready to take on more complex portfolios. We’re looking for people who are hungry and motivated, and who are ready to find new opportunities, bring solutions, and scale the business. We want people capable of working together as a team, even when nobody is in the same office together - a practice that we’ve all grown accustomed to in the world of COVID-19.For both short-term and long-term development, we are building out a strong onboarding program, and a very detailed training program to grow on the job. I'm a very firm believer in sales coaching and how to coach for success and work on that together as a team. I’m also committed to building a lasting sales culture while stressing that team success is our success.This fits LIKE.TG’s culture perfectly. I was blown away by just how welcoming everybody was when I started. Truly genuine people taking the time to introduce themselves, to show you the ropes, and to talk about some of the challenges. I think that's phenomenal. And the passion for innovation is so strong; it’s essential to instill within our team.We have a special opportunity to build a successful, scalable Inside Sales engine, within a very innovative, high-growth company. How could you not be excited and inspired by the incredible potential and future of our team? Want to join our team? We’re hiring!
Meet Alex: Building at LIKE.TG
I’m passionate about building things or tearing things apart to rebuild them in ways that are better. In my position as a site reliability manager in the product group, I get to do that while supporting my team. I get to help develop my team members into what they want to become and I’m super happy to be learning with them.My team is part of the Site Reliability Engineering group at ServiceNow. We’re distributed across the world and we have a presence in four different continents. It's our objective to make sure that we provide a reliable environment for customers, so that’s my primary goal here.
An interesting project we worked on is what we would call “SRE University.” It's a multi-vertical training program that covers the main technical areas that constitute our work in cloud operations and engineering. Once an engineer completes all the activities for a certain vertical, they are considered an expert on that area and they become a reference to other engineers. It’s an enormous effort that has been pulled together over the years. I'm super happy to be able to facilitate the design and implementation of it. It is really satisfying because it's built by engineers for engineers.One of the objectives that we have as an engineering group is that we always try to automate manual activities to free up time for value-adding activities. We also aim to reduce the time to resolution when issues arise. When something happens that doesn’t have the right results, these engineers jump in and they talk to each other to discuss several different options. When we work together like this, it’s like magic happens and we have a winning solution.We have an environment here that’s supportive and I get to be part of creating that for my team. Engineers can organize themselves to determine what is necessary for them to be able to do their work or to improve certain aspects of our infrastructure of our systems to directly impact our customers. When they make the case that something needs to be built, my role is to support that and make sure they see results.Lately I’ve been managing the team remotely due to COVID restrictions. We miss the opportunities to do things like tap someone on the shoulder or gather in a group to celebrate daily wins, so it is not the same. But I think people are generally conscious of that. Some of us want that social, human interaction component in person. We have great technology at our disposal, and it plays a really important role on how we collaborate remotely. It's certainly something that I haven't seen in my career before, engineers have so many opportunities to develop themselves here. If you like to build things, come to LIKE.TG.
Meet Lawrence: Pursuing passion in Sales at LIKE.TG
Tell us about yourself and why you were drawn to ServiceNow.I joined LIKE.TG about a year ago as an enterprise sales executive. I came here to be challenged. I have been in sales for 20 years and worked at some very large technology companies but feel that at LIKE.TG I am undergoing a higher level of learning within my craft.I work on accounts that I’m passionate about for customers who are helping people during tough times. Outside of work, I referee youngsters from 8 to 17 and mentor them on relationships, family life, and how to make good choices. So, this matters to me a lot.You mentioned that you’re experiencing a higher-level learning of your craft, can you tell us more? The way I am working with my extended team on accounts is elevating me to vice chancellor and provost levels within my client base. This is a growth for the team and me. Typically, vendors operate with the IT director and if you’re lucky the CIO, but I’m operating with the chief executive.What kind of learning are you doing at LIKE.TG?We’re developing workflows for the customer in unique ways because their work deals with sensitive topics, such as bereavement, sexual assault, or depression. So, there’s a need to be authentic, highly articulate, and to have some courageous conversations. I feel comfortable and empowered to take this on, to lead conversations with the customer, and to sell our approach to my manager. There is a lot of learning.We’ve had a couple of meetings with the customer to storyboard and workshop the workflow. In one of the early meetings, a director on the customer team courageously stood up and asked how a workflow is going to help her manage someone going through bereavement. It was emotional and we knew that we needed to respond to tell her about our workflow solutions with care because she is doing tough work. These are the sorts of insights that I take back to my team about the customer as we learn their business.The customer has to come first so we look at things through the customer lens, and that’s one of the big reasons why I’m at ServiceNow.
What are some of the other reasons for why you’re at LIKE.TG and why it’s unique?The investment made in people around culture and skills is self-evident and measured risk taking is highly encouraged. I have regular growth conversations with my manager—she’s invested in my success and often asks how she can help.Our diversity, inclusion, and belonging program, I think that's quite special and unique. I've seen some organizations preach that they have that but rarely is it perhaps so visible and vibrant. Our CEO, Bill, delivered a very measured but meaningful statement on Black Lives Matter in a company meeting. I have never seen that before in any of the places I previously worked. It shows that there is a depth to LIKE.TG on societal matters that you don't see every day and a culture of support.The fact that we take market feedback and make it part of our road map and our LIKE.TG platform is something very distinct. The mobile experience we offer is unparalleled. We're acknowledging that the world we live in is one where people have devices glued to their hand every single day.
