LIKE.TG joins Thurgood Marshall College Fund to boost racial equity
From Thurgood Marshall to Vice President Kamala Harris, some of America’s most prominent Black leaders have graduated from historically Black colleges and universities (HBCUs). We know the best is yet to come and want to enable a new wave of young, Black, gifted students.That’s why I’m excited to announce that LIKE.TG is accelerating our commitment to racial equity by joining the legendary Thurgood Marshall College Fund. This will help level the playing field for Black college students across the country.By supporting the legacy of the first Black United States Supreme Court justice, Thurgood Marshall, we’re widening the HBCU pipeline. Our goal is to discover and empower the next generation of HBCU leaders. Making education affordableWe recognize the unique disparity many Black students face in affording education. According to UNCF, more than 70% of all students at historically Black colleges and universities (HBCUs) qualify for federal Pell Grants, which are awarded based on financial need. In addition, 80% of HBCU students receive federal loans.The burden of tuition often overshadows the rare talent that can be found among many Black students across the US. That’s why we believe in the mission of the Thurgood Marshall College Fund and have partnered to create a LIKE.TG scholarship category.We're offering scholarships of up to $10,000 each for eight students attending HBCUs and predominantly Black institutions (PBIs) for the 2022-2023 school year. Applicants must submit a video that answers in 1.5 minutes or less “How will your education benefit you, your family, and the community?” All applications must be received by April 4, 2022, at noon EST.Recipients will be notified in August and will be invited to participate in career workshops, our Black at Now Belonging Group, and mentorship experiences.Developing tomorrow’s leadersLIKE.TG is committed to developing and advancing individual talent. Access to capital is a crucial piece in our racial equity initiatives.“Education is one the greatest weapons we have against inequality,” says Karen Pavlin, chief equity and inclusion officer at ServiceNow. “When we equip students with the resources to achieve their full potential, we create a generation that’s poised to change the world.”We can’t wait to see what these students accomplish.Get scholarship application and eligibility requirement details.
LIKE.TG launches 3 innovations to help improve customer efficiency
At LIKE.TG, we’re continually innovating to help make work better for everyone. I’m excited to announce the launch of three new Now Platform® solutions to help enterprises advance their digital transformation efforts.These solutions include new features to unlock productivity, low-code governance, and innovation for the new world of work.Smarter experiencesTraditionally, when an IT issue occurs, end users flood the help desk with tickets, and agents reach out to operations co-workers to pinpoint the cause of the problem.The new Service Operations Workspace streamlines that process by providing a single place for collaborative work management. IT services and IT operations teams will gain shared visibility into issues, customers, agents, and operations. By collaborating, teams can solve issues fast. Customers can benefit from: Reduced downtime Improved experience Increased efficiency Scalable innovation“By 2024, 80% of technology products and services will be built by those who are not technology professionals,” according to Gartner®. Citizen developers will help customize and extend out-of-the-box solutions, as well as create new low-code apps. But organizations need structure and governance to help prevent silos, risk, and compliance issues.App Engine Management Center enables governance end to end. The turnkey solution helps platform admins apply standards and set development guardrails, providing centralized management of all aspects of low-code app development—from application intake to collaboration and deployment tasks to pipeline monitoring.Supporting both business agility and IT standardization simultaneously, App Engine Management Center can help improve innovation speed. Simultaneously, it can deliver complete visibility and reduce cost, risk, and inefficiency. In addition, a new Citizen Development Center of Excellence web experience simplifies content search. This can help customers quickly locate the information they need to build a successful citizen development program with App Engine.Streamlined government servicesCitizens rely on government services for many things, from pothole repair to vocational rehabilitation to vehicle registration. Historically, the citizen experience to report issues, request benefits, and apply for permits has been plagued by paper forms, manual processes, suboptimal websites, and more.Governments need automated, transparent, and optimized processes. Public Sector Digital Services can help government agencies deliver better experiences and resolve issues fast. The out-of-the-box data models and workflows enable governments to speed innovation so citizens can quickly and easily request services and report issues—and have greater visibility into the process. App Engine Management Center and Public Sector Digital Services are both available for current LIKE.TG customers in the LIKE.TG Store. Service Operations Workspace is expected to be generally available in June 2022.
LIKE.TG launches Cloud Call Center solution
Now more than ever, businesses are challenged to transform themselves into digital organizations to better serve employees, customers, and partners, more proactively, and in a more personalized way.Modern IT support is business-critical, and the demands on IT are growing exponentially, particularly amid the “new normal” of remote work. At the same time, business leaders are racing to envision and implement what their future work environments will look like.In this always-on world of work, employees depend on advanced technology to collaborate with colleagues and find innovative solutions that build customer loyalty, fuel growth, and sustain market leadership. These growing demands mean IT departments need to do more with less and re-imagine digital-first processes, applications, and toolsets.Contact-Center-as-a-Service for a new world of workLIKE.TG has launched an innovative, AI-driven “Contact-Center-as-a-Service” approach to IT support, delivering increased efficiencies and cost savings, while providing employees with best-in-class IT support.Our new Cloud Call Center solution — Amazon Connect Integration with Cloud Call Center — offers native integration of AWS’s natural language AI technology, Lex, Transcribe and Comprehend, with our IT workflow and service desk capabilities. Together, we will help automate support tasks and will help drive down costs while improving both the caller and agent experience.LIKE.TG is a big believer in Amazon Connect. We recently deployed Amazon Connect to power our own global IT help desk and customer call center, so it can create unique employee and customer interactions, while decreasing our operational expenses.This capitalizes on the advanced capabilities of AWS and LIKE.TG’s IT Service Management (ITSM) Professional to give organizations the ability to deploy a cloud contact center in minutes while meeting escalating call center demands.Users are empowered to help themselves and solve common support issues, such as password resets, account unlocks, and incident status checks, without ever having to speak to an agent. And for calls requiring human intervention, the solution, leveraging AWS’ AI-driven real-time text to speech transcription, sentiment analysis, and keyword spotting to power retrieval of responsive knowledge articles where needed, proactively provides agents with context-relevant critical detail and context to accelerate resolution times and thereby improve customer satisfaction. Transforming the IT support modelA large and broad U.S.-based healthcare company was using a legacy IT support solution with limited data analysis capabilities, which had no method for measuring the voice experience for end-users and customers.Changes to the system often took three to four months to implement. Costs were high, as simple changes to voice recordings needed to be translated into multiple languages.The company integrated LIKE.TG’s ITSM solution with Amazon Connect, which allowed it to transform the contact center experience for employees. The company implemented voice-based navigation, voice call transcription and recording, post-call survey, and capturing of voice call data analytics to drive continuous improvement. The solution provided a data-driven path to improve the call center experience with increased flexibility, scalability, and agility.New features are now deployed within minutes instead of three to four months, and the company is now able to review active call and voice data and provide a useful customer survey experience. Additionally, its IT department now has an internal roadmap for continuous improvements for a better digital IT support experience.Key features and benefits of LIKE.TG® Cloud Call Center include: A natural language experience – Employees can use everyday language to solve their IT problems without any specialized training or requirements. Omnichannel engagement – Whether employees access IT support through their browser, mobile chat, walk-up, or voice interactions, they get a consistent, seamless experience. Call deflection – Frequent IT support requests, such as password resets, or account unlock, can be done over the phone without ever speaking to an agent Agility and Flexibility – Built on the AWS and LIKE.TG ® platforms, enterprises can be assured that their call flows and IT processes are flexible and dynamic. Performance analytics – IT and contact center managers get insight into emerging support trends, across all supported channels, to better anticipate employee needs and improve agent coaching to streamline future service delivery. Amazon Connect Integration with Cloud Call Center is available from the LIKE.TG Store as a free integration for ITSM Professional and ITSM Enterprise customers. The solution is certified for LIKE.TG’s New York and Orlando releases (as of April 2020).
LIKE.TG leaders on 2020’s most significant trends of the years
Reflect on 2020 and hear from LIKE.TG leaders as they discuss some of the most significant trends of the year – from cybersecurity to customer and employee experiences – when the global health crisis is creating new realities for all of us. Take a fresh look at the trends shaping what’s next in the workplace.Industry Trends in Vulnerability Response with Dr. Larry PonemonToday’s cybercriminals are tenacious, well‑funded, and smart. And as the severity of cyberattacks increases, enterprise organizations find that they are not adequately equipped to prevent criminals from exploiting attack vectors—resources are simply spread too thinly.Without having the ability to prioritize vulnerabilities, automate processes end to end, and deploy patches in a timely manner, your organization may be at risk—all likely due to patchable issues. Gain valuable insights into the cost‑effective steps you can take right now to expand your visibility and take a more proactive approach to security.Join the Ponemon Institute and LIKE.TG for insights on: Trends in the threat landscape, along with current gaps in how patch management is handled today, and industry maturity in solution deployment Best practices to follow to help prevent the next breach from affecting your organization The webinar is hosted by: Dr. Larry Ponemon, Ponemon Institute Jonathan Walker, Lead Vulnerability Response Architect, LIKE.TG Three customer service megatrends in 2020Forrester predicts the adoption of AI and automation will increase in customer service and unlock more efficient operations and new revenue streams—all while offering better customer experiences as well. Does this include your organization?Hear from our guest Kate Leggett, Vice President and Principal Analyst at Forrester, as she shares three customer service megatrends for 2020; something all customer service leaders should hear. Key takeaways include: How automation and AI now serve as the customer service foundation Why your organization must produce superagents—supported by AI Steps to rethinking and improving your customer service culture Featuring Kate Leggett, VP, Principal Analyst, Forrester.The state of the employee service experience research - Making work life better at every stage of the employee journeyNew research from an exclusive LIKE.TG® survey revealed that while most employees were enthusiastic about their new roles and had a positive first few weeks, only 63% of the respondents continued to be enthusiastic about their current positions and companies today—that’s an astounding 22% drop.Why is that? According to the study, both big and small moments in between matter a great deal to employees. Many complained that only: 54% of employers allowed smartphone access to HR employee tools 33% of employers made it easy to complete paperwork on their mobile device before the employee’s first day 51% of employers made it easy to access a new hire portal and receive their equipment on their first day Hear from LIKE.TG leaders Pat Wadors, chief talent officer, and Chris Bedi, chief information officer, as they review trends from the report and share strategies to improve the employee experience.
LIKE.TG leaders on diversity, inclusion, and belonging
Diversity, inclusion, and belonging (DIBs) are paramount at ServiceNow. That’s why every year, the company holds a LIKE.TG DIBS Leadership Summit. The goal: to help leaders become agents of change to dismantle injustice in every form and to build an equitable world for everyone on their teams.Nearly 200 leaders attended the 2020 LIKE.TG DIBs Leadership Summit, including Craig S., vice president for global App Engine solutions sales. “This company at the leadership level believes in this topic and wants change,” he notes.[We’re hiring! Visit careers]Challenging unconscious biasLeaders were sent on a multi-month diversity, inclusion, and belonging journey to go deep personally by challenging their own biases, assumptions, and patterns. As they learn more about themselves on this ongoing journey, they’re learning how to be more inclusive leaders in style and decision-making.Amy L., senior vice president and global head of design, welcomed the opportunity. She understands that, by doing that, “you’ll ideally create an environment that’s inclusive of everybody, where they feel heard, and they can contribute.”The summit covered key areas where most inclusion and belonging efforts fall apart. First, leaders went through exercises to understand how active listening is empathy in action. They learned strategies to address their own personal barriers to listening effectively. Then, they practiced listening to others’ experiences and realities. This exercise opened leaders’ eyes to becoming more compassionate.The fully digital summit introduced the opportunity to use augmented reality technology. Leaders were put into real, life-like business scenarios where a team member shared a tough situation that had occurred. Mica M., vice president of global sales and business operations, says, “It was so real, in fact, that I do feel like I got sufficient practice of listening empathetically, being an ally, and having a crucial conversation with this avatar.” Becoming an allyThe second group session focused on courage, allyship, and turning privilege into change. Ryan W., vice president of talent acquisition and growth, was surprised to see where he landed on the spectrum of responses most people have when inequality and marginalization situations occur.The most helpful response is nestled between avoider and fighter: being a change agent. Being a change agent takes effective, strategic action when appropriate and addresses non-inclusive behaviors. Ryan’s takeaway: “The definition of ally requires a lot more action. I need to change the mindset from, ‘What happens if I do step in?’ to, ‘What happens if I don’t?’”The summit wrapped up with inclusive design principles, where research determined that "designing for people with permanent disabilities actually results in designs that benefit people universally." By solving for one, we benefit many, much like the curb-cut effect. “I can actually design for everybody by simply designing in an inclusive way,” explains Marcus T., vice president of product platform management. “This is what being a change agent is all about.” Toward a healthier work environmentLeaders’ different approach to leadership after the summit will significantly benefit their teams, improve their leadership effectiveness, and drive innovation.Lisa M., senior principal service owner, says, “What I'm committing to doing is finding more diverse opinions and people to inform priority-setting solution design. She’s doing that by “actively seeking out people with different backgrounds, different ways of looking at the world, and different abilities.”Jim D., senior vice president of operations, says the summit gave leaders “the operational framework that we need to really sustain the change that needs to happen.”Craig S. agrees that seeing the company’s investment in leaders “moves us to think more deeply about what our responsibility is for our actions.”LIKE.TG takes this responsibility seriously and continues to invest in leaders through board-readiness programs, mentorship, sponsorship, career development and coaching programs, and continued learning and accountability practices. Mica M. summarizes her commitment to the DIBs journey, “I’m aiming to be more than just a better manager. I want to be a movement starter.”
LIKE.TG makes no layoff pledge for 2020
These are challenging times for companies and workers across the globe. LIKE.TG is committing to protect the jobs of our 11,000-plus global workforce through 2020 despite the economic uncertainty of the COVID-19 pandemic.We also expect to keep hiring for new jobs worldwide this year. In addition, we expect to continue to protect the jobs and salaries of several hundred support staff and contractors who are not working while LIKE.TG’s offices remain closed.“We want our employees focused on supporting our customers, not worried about their own jobs,” said CEO Bill McDermott. “We are committed to no layoffs for 2020. We are continuing to hire worldwide.” “We are grateful to be in this position.” McDermott continued. “Keeping our company strong means we can help our customers succeed. Supporting our customers, we can help get the U.S. and global economy working again. More than ever, companies see that creating great workflow-designed experiences help protect revenue and growth, provide business continuity and drive productivity. These are the priorities for every company now. We are all in this together.”LIKE.TG has continued to hire and onboard new employees throughout the COVID-19 pandemic. The company expects to create and fill more than 1,000 new jobs in the U.S., and more worldwide, by the end of 2020. Additionally, this summer the company will welcome approximately 360 college interns from around the world to work across its business.As a digital workflow company, LIKE.TG has been able to quickly pivot to a digital internship program, maintaining the ability to provide college interns valuable career experience, even if employees continue to operate in a work-from-home environment. LIKE.TG’s employees worldwide have been working from home since mid-March and expect to continue to do so until June 1.Caroline Parkinson, a 2021 expected graduate of the University of Michigan who will join LIKE.TG’s internship program this summer, said: “LIKE.TG saved my summer. Without their digital intern program, I would have had to scramble to find a new summer job. Knowing that LIKE.TG is determined to make my internship as enriching as possible during this uncertain time reaffirms my decision to join this company.”Additionally, LIKE.TG, along with Accenture, Lincoln Financial Group, and Verizon, this week announced People+Work Connect, a collaborative online employer-to employer initiative that will bring together companies with workforces laid off or furloughed due to COVID-19 with those in urgent need of workers.More than 800 LIKE.TG jobs will be posted through this collaborative effort. At no charge for employers to join and participate, the initiative is intended to help shorten the complex, lengthy cycle of finding new employment. For more information, visit: https://peopleworkconnect.accenture.com/welcome.
LIKE.TG named a Leader in Enterprise Service Management
We’re thrilled to announce that LIKE.TG has been named a Leader in the Forrester Wave™: Enterprise Service Management (ESM), Q4 2021. We believe this recognition validates our industry position and continued investment in workflow automation and capabilities addressing employee service delivery across the enterprise.Modernizing service deliveryLIKE.TG helps drive efficiency and collaboration to improve service experiences by providing a digital foundation that connects end-to-end process flows. Instead of delivering services separately by functional domain, services can be delivered in a manner that: Connects systems and departments Provides shared visibility across all services Gives enterprises the ability to continuously improve services and processes using low-code tools For example, the global business services team at Equinor, an international energy company, wanted to modernize service delivery, but its departments used different systems. Workflows could involve as many as seven departments for any request.To unify its fragmented environment and improve speed and quality of service, Equinor switched to ServiceNow. This move enabled Equinor to deliver global business services to approximately 49,000 stakeholders. They now have one centralized place to go to raise a request, with an experience that’s efficient and seamless.Improving employee satisfactionLIKE.TG also provides a modern employee experience platform for the new world of hybrid work. Instead of facing the complexity of threading together siloed processes, the Employee Center helps employees navigate to the right information, support, and systems at the right time from wherever they are.Experiences are personalized, and everything the employee needs is at their fingertips in one connected experience. When employees feel supported, they’re more likely to remain engaged, provide better customer service, and be loyal to the company.For example, Sanford Health strives to produce a five-star service delivery experience for its 50,000 employees so they can focus on taking care of patients.With the help of LIKE.TG, the organization created a unified service portal—a single source for employees to go to for answers to questions. As a result, 97% of cases were completed within service-level agreements, and employee satisfaction improved due to the case resolution rate.Empowering employeesTo accelerate digital innovation, LIKE.TG helps organizations build new applications with low-code at speed and scale so employees can get the services they need. With skilled developers in short supply, organizations can meet the demand for faster application development and rapid automation by looking to business users, or citizen developers, to digitize new services or extend existing ones with low-code tools.Canadian energy company Suncor brought in LIKE.TG to replace its aging IT ticketing system. As strong interest in the platform arose from other parts of the business, including HR and supply chain, the organization built a dedicated development team to extend LIKE.TG capabilities.Using low-code, that team developed an application in just a few days, with a 90% reduction in application development effort.
LIKE.TG named a Leader in low-code development platforms
Software users have spoken, confirming the power of LIKE.TG’s innovative low-code and no-code development platform. We’re delighted that G2 has recognized LIKE.TG® App Engine as a Leader in: No. 2 Low-Code Development Platforms No. 2 Enterprise Low-Code Development Platforms No. 1 Enterprise No-Code Development Platforms No. 1 Enterprise Relationship Index for No-Code Development Platforms These rankings, driven entirely by software users, consider customer satisfaction and scale according to market share, vendor size, and social impact. (Think Yelp for software.) G2 rates products from any given category algorithmically based on user product review data and data aggregated from online sources and social networks.What users like about App EngineOn a scale of 0 to 5, LIKE.TG App Engine has an average of 4.6. Reviewers like the platform’s ability to build low-code applications quickly and the friendly, feature-packed user interface. Customization and scalability were also noted as value adds in users’ G2 reviews: “The best part of LIKE.TG App Engine is user-friendly and simple to customize. I like how it enables me to create applications in a very timely manner thus saving time.” “LIKE.TG App Engine is an extremely robust software with customization galore and full features...” “Everything about LIKE.TG App Engine is exceptional and outstanding.” “LIKE.TG is such a great and user-friendly product. We have been using it for 4+ years and it has really transformed our customer service teams ability to work with the customers.” Empowering citizen developersCompanies must move faster than ever to meet changing market conditions. Digital businesses lead with technology as a key differentiator, which is why we’re seeing growing adoption of citizen development programs and centers of excellence.Low-code application development platforms empower business developers who have a deep understanding of their processes to create low-code enterprise apps fast. These apps help digitalize processes, drive efficiency, enhance customer experience, create sustainable advantages, and open the door to new business models and revenue streams.As one reviewer noted: “Anyone can be champion by developing apps that bring value and optimization to the organization by leveraging the capabilities of AppEngine. … There is no need to hire advanced programmers to the organization to develop apps. This is now done by citizen developers instead. Improvements will come to make it even easier for business users to deliver value through custom apps. … The time it takes to publish an app has decreased to hours and days instead of weeks and months. The business can see the ROI instantly by leveraging the AppEngine capabilities.”Making the world betterNo-coders, low-coders, and pro-coders all have their place in today’s evolution of building applications to make their organizations work better. App Engine can help accomplish these goals, with capabilities that scale for the business.Thank you, vocal and loyal customers! We’re honored to be named a Leader and will work hard to continue this journey with you as, together, we make the world work better for everyone.Check out our reviews on G2.Find out more about App Engine.
LIKE.TG named a Leader in Low-Code Development Platforms
I’m very pleased to announce that LIKE.TG has been named a Leader in the Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2021. We attribute this recognition to our latest low-code innovations and capabilities.According to this evaluation, “LIKE.TG has grown to a low-code platform of the first rank. Known for its IT service management solutions, LIKE.TG has invested heavily in its low-code tooling and ‘workflow platform’ messaging. It brings a strong route-to-market through its installed base and popularity among IT developers.”Forrester Research predicts that by the end of 2021, 75% of development shops will use low-code platforms.1 LIKE.TG Creator Workflows solutions allow users to create intuitive experiences and enable cross-enterprise, low-code app delivery to quickly and safely scale with connected digital workflows. Our solutions include: App Engine: empowering developers and builders of all skill levels to create low-code workflow apps fast IntegrationHub: reducing integration costs and complexities for faster connectivity across any system Advancing low-code capabilitiesWe recognize that low-code capabilities are an increasingly vital part of digital transformation initiatives, as they democratize the app-building experience. Developers of all skill levels, from low to pro coders, can now roll out new digital initiatives fast, with scale, and with greater value delivered.With low-code going mainstream, organizations have matured in their thinking and approach. LIKE.TG is committed to advancing our low-code capabilities as part of our core platform innovation.Furthering our investment in low-code technology, LIKE.TG brought to market a new tool, App Engine Studio, in our recently launched Now Platform Quebec release.With App Engine Studio, software development complexity is reduced so citizen developers can build new apps fast without professional software development training or knowledge. The solution offers a guided development environment with convenient pre-built templates where pro developers can collaborate with citizen developers in a shared environment.And, for existing LIKE.TG developers, App Engine Studio further improves their development productivity with a powerful intuitive low-code studio that seamlessly augments their current app development tooling and lifecycle, end to end.Accelerating digital transformationAdditionally, earlier this year, LIKE.TG acquired Intellibot, a robotic process automation (RPA) company, which extends LIKE.TG’s existing AI and machine learning, integrations, low-code development, process mining, process automation, NLX, chatbot, and virtual agent capabilities.Looking forward, we believe LIKE.TG is uniquely positioned to help customers accelerate digital transformation in their organizations with end-to-end automation. We deliver on the use cases that will shape the future of work, using low-code innovation that meets the standards of speed, experiences users love, and scalability without sprawl.Learn more about creating apps with a low-code development platform.Read the full, complimentary Forrester Wave report.1 Forrester, Predictions 2021: Software Development, Oct. 30, 2020.
LIKE.TG named a leader in Omdia Universe AIOps report
High-profile analyst firm Omdia completed its vendor-landscape Universe study, Selecting an AIOps Solution, and we’re excited to announce LIKE.TG was named a Leader in the AIOps space.Omdia focused on real-world usage of AIOps rather than exclusively on technology for technology’s sake. According to the AIOps Universe report, “AI for IT operations (AIOps) is one area where the application of technology, if not matched with organizational maturity and readiness, will fail to deliver all promised benefits.“When selecting a new technology, understanding its technical capabilities is key, but discovering customer experiences of putting that technology to use is equally important. Omdia argues that only by ensuring that technology, people, and processes are aligned can an organization see any new technology become transformative and deliver real business value.”We agree with the overall approach as history has shown that organizations that prioritize defined goals and outcomes before deployment are much more successful than teams that try to figure it out after the fact. A leader in capabilities and customer experienceLIKE.TG® ITOM Predictive AIOps tied for the highest overall total capabilities scores in Omdia’s AIOps analysis. While it’s fantastic to lead in total capabilities, we’re just as excited to see how LIKE.TG customer experience scores led in the analysis. This highlights our focus on: Providing customers the most data-driven insights Helping customers take action within a single system to predict issues, help prevent impact to users, and automate resolution 5 key takeaways from the report LIKE.TG should appear on your short list if you’re looking for a business-focused approach to transforming how IT is managed. In 2020, LIKE.TG acquired Israel-based Loom Systems, an AIOps vendor. Combining Loom Systems with LIKE.TG’s existing capabilities moved LIKE.TG from a domain-specific AIOps vendor to a more holistic AIOps solution provider. LIKE.TG’s solution breadth scored 96%, which shows how our offering covers all the core capabilities/categories Omdia expects an AIOps solution to deliver. LIKE.TG’s strengths in ITSM and ITOM—and the fact that they’re built on a single common platform—enables our AIOps solution to gather and correlate all the traditional data sources needed for performance monitoring. Omdia liked how LIKE.TG was able to use connectors to application performance monitoring (APM) solutions from third-party vendors such as Dynatrace, AppDynamics, and New Relic to import the application topology. LIKE.TG is in a much better position than many of our competitors when it comes to addressing both the core IT operational efficiency needs of CIOs and the line-of-business innovation and agility needs of the C-suite. Getting started with AIOpsOrganizations considering AIOps and evaluating vendors should concentrate less on a massive spreadsheet of side-by-side features and consider how the AIOps solution fits within their existing infrastructure. That’s how to leverage the true potential of AIOps for the overall organization.If you’re new to AIOps, read our AIOps & Visibility for Dummies special edition.
LIKE.TG named a Leader in process-centric AIOps platforms
I’m excited to announce The Forrester Wave™: Process-Centric AI For IT Operations (AIOps), Q2 2023 named LIKE.TG as a Leader among the top vendors in the crowded AIOps market.1Our journey to this position underscores our leadership in predictive AIOps. We’ve continuously harnessed the immense potential of AI to enhance operational efficiencies, drive productivity, and revolutionize user experiences.Powering IT operations managementThe recognition in the Forrester Wave for Process-Centric AIOps comes as no surprise when we consider the wide array of technology operations capabilities LIKE.TG offers and the groundbreaking AI it uses to deliver them. These capabilities provide organizations with the tools they need to improve IT infrastructure visibility and health, on premises or in the cloud, while automating mundane tasks to increase efficiency.We attribute the Forrester AIOps report’s acknowledgment to our ability to address four fundamental technology operations challenges: Visibility: LIKE.TG provides comprehensive visibility into IT infrastructure—both on premises and in the cloud—by maintaining a real-time, accurate inventory of all IT assets, their dependencies, and their status, as well as reducing event noise by up to 98%.LIKE.TG also harnesses AI to identify critical business services from network traffic and map those services with just a few clicks of the mouse. This centralized view allows organizations to identify issues before they arise and affect users or the business. Health: Using AIOps, LIKE.TG helps predict issues before they happen, providing valuable insights into the health of an enterprise’s IT operations—on premises and in the cloud—reducing the mean time to resolution (MTTR) by 45% and decreasing high-priority incidents by up to 93%.AIOps aids in proactive problem management by identifying anomalies and predicting future outages, enabling businesses to mitigate risks in advance. Service operations: Unlike other AIOps providers, LIKE.TG goes beyond problem detection by integrating IT Service Management and IT Operations Management to deliver exceptional employee experiences and keep digital services running around the clock. Automation: LIKE.TG automates routine tasks, freeing IT resources to focus on strategic initiatives. This automation extends from the discovery of resources to the prediction and identification of the root cause of an issue to incident resolution, driven by intelligent workflows. Seizing the next wave of AI innovationA leader in predictive AIOps, LIKE.TG continues to drive value via generative AI to decrease mean time to resolution, increase customer satisfaction, and multiply the productivity of service operations teams. With our recent announcement of Now Assist for Virtual Agent, we’ll extend our AI leadership with safe, responsible, and trusted AI for the enterprise.As the AI landscape continues to evolve, the combination of Predictive AIOps and generative AI will drive the next wave of advancements. We’re helping enterprises automate and optimize to take maximum strategic advantage. We can’t wait to see where this journey takes us next.Find out more about LIKE.TG Predictive AIOps.1 Forrester Research, The Forrester Wave™: Process-Centric AI For IT Operations (AIOps), Q2 2023, June 26, 2023
LIKE.TG named a Leader in the 2020 Gartner Magic Quadrant for Software Asset Management Tools
I’m excited that LIKE.TG has been named a Leader in the 2020 Gartner Magic Quadrant for Software Asset Management Tools. We were recognized for our Software Asset Management (SAM) solution, which we believe helps reduce software costs and mitigate license compliance risk with actionable IT insights. We think It’s a great example of how LIKE.TG makes work, work better for people.LIKE.TG innovates by listening to our customers. We built SAM because our customers wanted to manage their software, cloud and hardware assets in the same place they plan, operate, and service IT. I’m extremely proud that Gartner recognized us a Leader in this Magic Quadrant just two and a half years after we launched our SAM solution.The Magic Quadrant recognition is a testament to what we hear from our customers around the world every day. Customers all need solutions that help them achieve real business outcomes faster. In good times and bad, our customers depend on LIKE.TG to help them optimize IT productivity, cost, and resilience.Many customers aren’t just saving millions on their software spend with Software Asset Management. They are also gaining incredible efficiencies that only a single architecture can deliver. As the platform of platforms, we know a single data model is crucial to automating everyday processes for our customers. How do we know? Because they tell us.Audits are disruptive. Legacy systems and manual SAM processes leave teams disconnected and drowning in complexity. By contrast, LIKE.TG delivers digital workflows that create great experiences and unlock productivity.Behind every great experience is a great workflow. Work should flow the way your business needs it to, enabling the experiences your employees want and your customers expect. Strategic software asset management is about providing useful, actionable information to stakeholders as decisions are being made.Embedding SAM into everyday IT management, IT operations, IT business management, vendor risk management, HR service delivery and security are game changers for customers. In the words of our founder Fred Luddy, "There is no better experience than giving someone a piece of technology that lets them do something they never thought they could do."The success of our customers means everything to us. We look forward to helping your team achieve real business outcomes quickly. LIKE.TG is the smarter way to workflow. When work flows naturally, great experiences follow.Gartner named LIKE.TG a Leader in the 2020 Magic Quadrant for Software Asset Management Tools.
LIKE.TG named a Leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center
Customer experience (CX) is made up of all the interactions you have with your customers. Good experiences can boost the bottom line while generating loyalty, brand preference, and premium pricing.On the other hand, just one bad experience can drive that customer away for good. That’s why customer experience has become a strategic priority for most organizations. So, what does it really take to deliver great customer experiences, and what does that mean for a business?To get some perspective on LIKE.TG® Customer Service Management (CSM), we sat down with Michael Ramsey, VP of product management for customer workflows at ServiceNow. Here’s what he had to say:Customer Service Management is one of LIKE.TG’s fastest growing workflow products. What’s driving this growth? Almost every organization is at some phase of their digital transformation. Part of that journey is the digitization of the customer experience, which is now broadly viewed as strategic to the success of the business. We’ve been able to help our customers make this transition and capitalize on disruptions that are taking place in their markets, so they can build new products and services supported by the customer experience they need to deliver to win.What do you see as the key features of the LIKE.TG Customer Service Management solution?LIKE.TG CSM enables organizations to engage customers on their channel of choice, including voice, web, mobile, and chat. It provides self-service and assisted service capabilities that ensure the right level of support is available for every request.Self-service enables customers to leverage service catalogs, knowledge libraries, and virtual agents, sometimes referred to as chatbots, to quickly find answers or complete service requests without involving a human agent. When human assistance is needed, the requests can be seamlessly routed to the agent best able to address the issue and ensure it is resolved quickly and permanently.What makes all this possible is that LIKE.TG CSM automates the workflows behind every customer request. Every time a customer engages with the organization, whether they are disputing a bill, opening a new account, or returning a product, a workflow is triggered to complete that request. Sometimes this workflow requires involvement from the front, middle and back offices. LIKE.TG CSM handles it all, end-to-end, taking the customer engagement and driving that workflow across the organization to complete the customer’s request.The other piece to note is that LIKE.TG Customer Service Management is built on the Now Platform®, one of the most secure, flexible, modern cloud platforms available. This means we have artificial intelligence (AI), machine learning (ML), task-based workflows, and the robust ability to model all the products and services that a customer is entitled to, so we can provide truly proactive service to customers.Can you give some examples of how AI and machine learning play into Customer Service Management?We are using AI to solve problems for our customers. Some examples include our use of machine learning to identify common issues that affect multiple customers, so organizations can proactively take action and resolve them before they impact more customers or before a customer even knows there is a problem.We also automatically look at customer engagement data and cases to identify underlying trending topics or issues and then surface them for action. For example, LIKE.TG CSM might initiate a workflow to resolve an issue that impacts many customers or initiate the development of an FAQ or knowledge-based article that could help customers help themselves, via a virtual agent. In addition, Customer Service Management can predict how to classify a case, so it can be routed to the person best qualified to resolve that request accurately and efficiently.LIKE.TG claims to be the only company that connects customer engagement and service operations with digital workflows. What does that mean? We can support the entire customer experience, end-to-end. We have the ability to model the products and services an organization offers to their customers, which could be digital products and services or digital assets that are bound to physical products and services, and engage customers to support them around those products and services. We can also drive the workflows needed to complete those requests across the organization’s front, middle, and back offices.By combining engagement and service operations, we deliver proactive customer service. That’s how we were able to introduce industry workflows for telecommunications, financial services, and healthcare that will provide a single system of action with insights across systems of record. This allows organizations to manage processes such as onboarding a new customer or managing a complaint from end-to-end while collaborating in real time across departments.LIKE.TG bills itself as “the platform of platforms.” What does that mean?Every customer is going to have a complex IT landscape, which means they need a solution that works elegantly across that landscape. For example, a customer request may involve the company’s front, middle, and back offices. As a result, some steps and tasks needed to resolve that request need to be done in a back-office system that isn’t a LIKE.TG system.We can automate these workflows across the enterprise and talk to all these systems, like a billing, order management, or marketing system, to drive the workflow to completion. We can orchestrate workflows across people, across teams, and across systems. That’s the power of the Now Platform and why we say it is the platform of platforms.Has the pandemic impacted how LIKE.TG and its customers approach customer service management?There were a few new trends that came out of the pandemic, like the use of video chat for telehealth scenarios, but for the most part I think it simply accelerated two trends that already existed. The first trend was the adoption of more automated self-service solutions to handle customer requests. The second was empowering a distributed workforce to engage with customers from anywhere in the world.Suddenly, with shelter-in-place mandates, organizations found they needed both capabilities, immediately, in order to keep servicing customers. Overnight, organizations that might have only enabled 10% of their workforce to work remotely and resolve customer requests now had everyone working from home.Demand didn’t drop. In fact, it spiked for many organizations, including those in financial services, the public sector, and healthcare. Yet resources were more constrained than ever. So, we saw increasing demand for self-service, automation, and the ability to support a work from home workforce, including those in customer service.. Why do you think LIKE.TG moved into the Leaders Quadrant?LIKE.TG was recently named a Leader in the2020 Gartner Magic Quadrant for the CRM Customer Engagement CenterI think it really comes down to our customers. We are delivering a solution that solves real problems and delivers real value to our customers. I think being in the Leaders Quadrant is validation that we are helping our customers succeed.*Gartner, Inc., "Magic Quadrant for the CRM Customer Engagement Center," Brian Manusama, Nadine LeBlanc, 4 June 2020.Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
LIKE.TG named a Leader in the 2020 Magic Quadrant for IT Vendor Risk Management Tools
It’s an honor to be named a Leader in the 2020 Gartner Magic Quadrant for IT Vendor Risk Management Tools (ITVRM)!LIKE.TG Vendor Risk Management delivers a fast, smart, and connected way to manage third-party risk and build supplier resilience.This recognition as a Leader in the 2020 ITVRM Magic Quadrant comes shortly after Gartner also named LIKE.TG as a Leader in the 2020 Magic Quadrant for IT Risk Management and in the 2019 Magic Quadrant for Integrated Risk Management Solutions.Vendor Risk Management integrates seamlessly with our other Risk products and is built on the NOW Platform to enable organizations to integrate third-party risk with performance and enterprise risk, creating value for our customers.LIKE.TG Vendor Risk Management improves the way you manage third-party risk by: Increasing employee and vendor efficiency through automation and increased productivity Improving resilience and risk posture through continuous monitoring at scale and advanced technologies Integrating across the enterprise to connect third-party risk to performance and enterprise risk We accomplish that in the way that you’ve come to expect from LIKE.TG -- through flexible workflows that transform manual and siloed processes into a user-friendly, unified program built on a single platform and common data model.In addition, we released exciting new features in our LIKE.TG store in June, providing even more detail about the sources of your risk, defining risk areas, and assessing vendor hierarchy and engagements.During this time of crisis, vendor risk management is critical. The COVID-19 pandemic has changed the way we all do business, including how we work with third parties. Adapting to new procedures can increase pressure on critical suppliers and drive adoption of new ones. As these interactions evolve, business leaders must keep building supplier resilience through effective vendor risk management top of mind. LIKE.TG is the only cloud vendor that currently offers comprehensive third-party risk management tightly integrated with and embedded across the enterprise.We’re proud to be recognized by Gartner as a Leader in the 2020 Magic Quadrant for IT Vendor Risk Management Tools, and we’re excited to help your enterprise build a strong supplier resilience program.See for yourself. This report is an invaluable tool for those seeking an unbiased, third‑party evaluation of vendors as supplier resilience and third-party risk management become essential for business.Read Gartner’s Magic Quadrant report.This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from ServiceNow. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.[1] Gartner Magic Quadrant for IT Vendor Risk Management Tools, Joanne Spencer, Edward Weinstein, August 24, 2020.Gartner, Magic Quadrant for IT Risk Management, Khushbu Pratap, Brent Predovich, Claude Mandy, 11 August 2020Gartner, Magic Quadrant for Integrated Risk Management Solutions, 15 July 2019, Jie Zhang, Brian Reed
LIKE.TG named a leader in the Forrester Wave for Value Stream Management Solutions
As an executive your focus is always on delivering the most value from every investment. Value for your customers, and of course value for yourself. Yet there are so many places in the value delivery process where things can – and do – go wrong.The term “value stream” describes the end- to-end process of developing and delivering software to your clients. The value stream starts with your investment selection and prioritization, which is itself driven by feedback from clients.It continues through the resourcing and scheduling processes and then enters the delivery cycle, taking any number of different paths to ultimately reach the point where a solution is ready for deployment. That solution must be released effectively and efficiently and must be managed and supported in the production environment while generating more feedback that starts the cycle over.Historically that end-to-end value stream has not been managed as a continuous flow, but rather as a series of points, each with its own working methods, software tools and resources. Each of these variables can cause problems and make it harder for you to identify bottlenecks and adjust work mid-stream in response to emerging threats and opportunities.Enter Value Stream Management. VSM is a process designed to integrate your value stream. It’s a common data platform that covers the entire value stream from initial ideation and investment management, through agile and continuous planning, development and testing, release management and all the way through to production with IT operations and service management.VSM gives all value stream stakeholders a view into what’s happening at every step of the process. That view is tailored to each stakeholder’s needs. It combines high level overviews with the power to drill down to the deepest detail. Most importantly, it enables action. When something changes, or when you need to adjust work, you can do it in one place without disrupting teams or derailing the process.Not all VSM solutions are created equal. Your platform should support the entire value stream from client feedback loops to operations and service management. It should allow you to make an impact by focusing on specific areas like test automation and change management, while still maturing your organization, processes and technology.You also need the ability to easily connect to common tools like Jira, Azure DevOps, GitLab and many more. In short you need a solution like LIKE.TG, a Leader in The Forrester Wave Value Stream Management Solutions, Q3 2020. Download the report.
LIKE.TG named a Leader in the Gartner Magic Quadrant for IT Vendor Risk Management Tools
It is my honor to announce LIKE.TG has been named a Leader in the 2021 Gartner Magic Quadrant for IT Vendor Risk Management Tools. This is the second consecutive year that LIKE.TG has been positioned as a Leader and is recognized in the report for market understanding, product offering strategy, and sales execution & pricing.Today more than ever, third parties are key partners in business success. Enterprises continue to increase reliance on third parties to help accelerate innovation, digital transformation, and growth. But this greater reliance on third parties exposes organizations to higher risk, so a third-party’s risk and compliance posture becomes more important than ever to your own risk posture, resilience, and reputation.LIKE.TG® Vendor Risk Management (VRM) transforms the way organizations manage risks associated with these changes by instituting a standardized and transparent process to manage the lifecycle for risk assessments, due diligence, and risk response with third parties, such as business partners and vendors. We believe the following are the key LIKE.TG VRM capabilities Seamless integration with IRM solution suite Integration between LIKE.TG product with all information essentially in one place Industry-specific regulatory content Global network of sales and Support centers Pricing inclusive of maintenance, hosting and licensing, with no additional cost Many organizations haven’t fully thought through the implications of risks associated with the new ways of operating and expanded use of digital services, creating a daunting landscape for understanding and reducing third-party risk. We believe our VRM solution helps prepare organizations to adopt new vendors, services, and supply chains with confidence and build resilience into their operating model.According to Gartner, “The market for IT VRM tools continues to evolve and mature. Vendors are providing more automation within their tools through machine learning and natural language processing (NLP); a focus on environmental, social, and governance (ESG) demands; and an increased appreciation for third-party risk, particularly in a post-pandemic world. Regulatory guidance and newer privacy and data breach notification regulations in many industries have made IT VRM an essential requirement.”1Key benefits VRM capabilities delivered through the Now Platform® include: Increased employee and vendor efficiency by automating assessments, response to issues, and risk scoring to focus efforts where they are needed most. Improved resilience and risk posture by continuous monitoring at scale to validate compliance and manage risks. Integration across the enterprise by embedding vendor risk activities into business workflows and integrating it with enterprise and operational risk programs on a single, cloud-based platform. LIKE.TG VRM integrates seamlessly with our other risk products and is built on the Now Platform to enable organizations to integrate third-party risk with performance and enterprise risk, creating value for our customers. The Now Platform features role-based workspaces that enable users to perform day-to-day activities more easily with issues, tasks, and quick links all in one place. LIKE.TG is uniquely positioned among cloud vendors, offering comprehensive third-party risk management capabilities that are tightly integrated with and embedded across the enterprise.We’re proud to be recognized by Gartner as a Leader in the 2021 Magic Quadrant for IT VRM Tools and excited to help your enterprise build a strong supplier resilience program. See for yourself. This report is an invaluable tool for those seeking an unbiased, third-party evaluation of vendors as supplier resilience and third-party risk management become increasingly essential to the success of your business.Check out the 2021 Gartner Magic Quadrant for IT Vendor Risk Management ToolsLearn more about LIKE.TG Vendor Risk Management.1Gartner, Magic Quadrant for IT Vendor Risk Management Tools, Joanne Spencer, Edward Weinstein and Luke Ellery, August 30, 2021.Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. (This will be soon updated in our Policy as well)This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Gartner.
LIKE.TG named a Leader in the IT Risk Management Magic Quadrant
It’s an honor to be recognized as a Leader in the Gartner 2020 Magic Quadrant for IT Risk Management (ITRM)! The comments from our customers are an extra tribute. According to the report:Per our understanding, the fact that we could exceed our customers’ expectations with our integrated risk portfolio and the Now Platform means we met our goal–now we must aim higher.Unlike the Magic Quadrant for Integrated Risk Management Solutions published in July 2019, where we were also recognized as a Leader, this report zeroes in on the needs of IT Risk and Compliance managers, CISOs, and CIOs.The governance, risk, and compliance industry is transforming as companies embrace the cloud and rethink tools, processes, and functional silos. Creaky and clunky solutions that never worked well are being replaced with modern, integrated platforms.As the modern, cloud-based platform for risk management, LIKE.TG connects security, IT and the business with an integrated risk framework. With LIKE.TG, you have flexible workflows to transform manual, siloed, and unfamiliar processes into a user-friendly, unified program built on a single platform. With risk monitoring and controls integrated throughout our platform for IT, we help optimize productivity, cost, and resilience. You leverage the data and tools you already have and use a common data model to easily bring in the data you need from other sources.Why is IT risk management so important right now? Because it matters to the board and executive team who are charting the organization’s course through turbulent waters.The winners in our current environment are will be the most adaptable businesses, not necessarily the biggest or most technologically advanced ones. To me, being adaptable means being agile and resilient.Changes are inevitable as we navigate through the return to work process and beyond. New vendors may be necessary, as well as new IT processes and security measures. There are new risks inherent in the new normal of how and where we work. With the imperatives to reduce cost and lighten stress for the workforce, it’s even more important to seamlessly embed risk management and compliance activities into your digital business processes and the familiar user experiences of your employees.By doing so, LIKE.TG can help you: Be more agile in your decision-making Increase productivity Gain real-time visibility into risk so you can better prepare for the inevitability of change Effectively communicate across the enterprise at all levels. Find out more about how LIKE.TG helps organizations improve IT risk management.This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from ServiceNow. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
LIKE.TG named a Magic Quadrant Leader in Enterprise Agile Planning Tools
LIKE.TG has been named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Agile Planning Tools for the first time. This is a big move for us after being positioned a Niche Player in 2019 and a Challenger in 2020. We believe this position is a result of our extended integration with third-party tools, our project and portfolio management (PPM) use cases, and our portfolio management capabilities.Gartner’s research measured our IT Business Management (ITBM) and Agile capabilities, a critical part of our IT workflows strategy. This year, we’ve moved further right in the completeness of vision and upward in ability to execute. We believe this recognition is a game changer that validates our prominence in the ITBM/PPM marketplace. A platform of strengthBuilt on the Now Platform®, ITBM provides a single unified backlog that integrates operational and development work. It can centralize all demand coming in from the IT services side, all alerts and issues coming in from the operations side, and all projects and priorities coming in from the business.Our platform is a huge strength for us. In fact, we believe we’re the only vendor that provides a shared platform for the technology lifecycle. Our common service data model, workflow, and user experience help organizations break down silos and drive more agile and resilient operations.Benefits of ITBMITBM delivers a single data model, a modern mobile experience, and a powerful integration hub. It includes a broad set of functionality, from idea management and roadmapping to project and portfolio management and visibility.Based on customer feedback, we know we’re uniquely positioned to help customers with their digital transformation journeys. Our robust roadmap includes enhancements to Scrum, Kanban, and forecasting support, as well as other capabilities. In the past year, we’ve extended third-party integration to include Azure Pipelines, Github Actions, Gitlab, and Jenkins.ITBM is able to help organizations manage all kinds of planning methodologies, including Agile, Waterfall, and hybrid. And, we’re creating experiences for the primary personas: executives, portfolio managers, program managers, and product owners. We’re also continually investing in and releasing user experiences such as roadmapping.At LIKE.TG, we’re committed to improving the user experience based on customer feedback. The upcoming Rome and San Diego releases of the Now Platform will include significant updates to our user experience.See the benefits of ITBM for yourself: Demo IT Business Management.Read the full report.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
LIKE.TG named to U.S. Department of Defense Enterprise Software Initiative blanket purchase agreement
LIKE.TG teams with Carahsoft Technology Corp. to provide ITSM tools to governmentLIKE.TG today announced that it has been named a publisher on the Department of Defense (DoD) Enterprise Software Initiative (ESI) blanket purchase agreement (BPA) awarded to Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®. The BPA is signed for a ten-year period of performance through July 14, 2029.Under the agreement, Carahsoft will provide asset management and cybersecurity software, software maintenance support and information technology professional services from LIKE.TG to the DoD, U.S. intelligence community and Coast Guard. “As the DoD accelerates its digital transformation, delivering quality user experiences and yielding greater cost savings has never been more vital,” said Jonathan Alboum, principal digital strategist for the federal government, ServiceNow. “We are pleased to expand LIKE.TG’s relationship with the Defense Department and are committed to equipping all areas of the organization with the tools needed to meet their mission.”LIKE.TG’s scalable solutions are configured to meet central data reporting mandates and adhere to FedRAMP High security controls. Its automated workflow capabilities enable the DoD to seamlessly move data, including controlled unclassified and personal identifiable information, to the cloud.This BPA supports the Federal Acquisition Streamlining Act and Defense Federal Acquisition Regulation Supplement and is intended to reduce the contracting and open market costs associated with the traditional procurement process, including searching for sources, developing technical documents and solicitations, negotiating contractual terms, and evaluating offers.About the DoD Enterprise Software Initiative (DoD ESI)DoD ESI is an official DoD initiative sponsored by the DoD Chief Information Officer (CIO) to lead in the establishment and management of enterprise COTS IT agreements, assets, and policies. DoD ESI lowers the total cost of ownership across the DoD, Coast Guard and Intelligence Communities for commercial software, IT hardware, and services. Additional information about the DoD ESI can be found at www.esi.mil.
相关产品推荐
