官方社群在线客服官方频道防骗查询货币工具
Chatbot vs. Live Chat: Which Is Right For You?
Chatbot vs. Live Chat: Which Is Right For You?
When it comes to offering chat on your website, you have two options: live chat (which involves customers talking to a salesperson or customer service rep in real-time) or a chatbot (where customers can interact with software that offers answers based on a pre-written script or on a flow triggered by keywords or intent.)Chatbots fuelled by artificial intelligence use NLP and machine learning to understand and analyze conversations with people and tailor their responses by drawing on pre-defined answers, an educational database, or previous conversations with customers. These bots are even able to handle transactions.In this article, we explore the benefits of both live chat and chatbots and why you should consider both to meet your customers’ needs. Let’s jump in!What is the difference between live chat & chatbots?Live chat involves a live conversation between a company’s employee and a customer or lead. Chatbots on the other hand, refer to an automated conversation with a customer/prospect and software. Chatbots can answer a range of pre-defined questions, such as, “What are your opening hours?”, or “Do you deliver to Seattle?”. More sophisticated AI chatbots can help customers with tasks such as subscription renewals, changing an address, or ordering food.The benefits of live chatMeeting customers’ need for human interactionsWith live chat, customers or prospects can engage in direct conversations with customer support employees or salespeople. One-to-one support has always been an essential part of delivering a great customer experience and 70% of consumers say they desire human interactions when it comes to these customer support conversations.Users site personalized interactions as key to their positive experience of a brand. When customers are feeling stressed and overwhelmed, a warm, helpful, and supportive conversation with an agent can go a long way to take the edge off their stress and help them feel like your company cares about their problem.Get a deeper understanding of prospects and customersWhile you can review chat transcripts to find out more about the concerns of your prospects and customers, live chat gives you the opportunity for a deep dive into a person’s experience. With live chat, agents can ask questions that explore customer issues in more depth, helping them to gain a better understanding of the user.Tackle complex problemsLive chat is also a great channel when it comes to combining fast and efficient response times with the ability to resolve complex customer problems. Live chat gives users the opportunity to discuss their complicated problems with a knowledgeable customer service representative.The benefits of chatbotsCost-efficientParticularly in the case of larger companies or those looking to scale, investing in chat software is far more cost-effective than hiring several new employees to engage in online chats. AI-powered chatbots can reduce the costs of customer service by up to 30% — in contrast to the $1 trillion companies spend on customer calls every year.Effective in nearly 70% of casesWhile live conversations with agents offer an awesome opportunity to tackle more complex customer issues, chatbots continue to become more and more sophisticated each year. Comm100 reports that chatbots can successfully handle an average of 68.9% of chats from start to finish.Unbeatable response times90% of customers rate an immediate response from customer service to a question as “important” or “very important.” Chatbots can deliver near-immediate responses to customer queries. In addition, chatbots can provide 24/7 responses, providing immediate support whenever customers need it.What to choose: live chat or chatbot?Chatbots and live chats both provide unique benefits. From the immediate responses and 24/7 availability that you find with chatbots to the hard-to-beat human interactions live chat delivers, each addresses different customer pain points and fulfills different customer needs.Depending on your business, but also on your needs and your customers' preferences, choose what suits you best. In e-commerce for example, live chat can attribute to - and increase conversions. A quick personal interaction can take away small doubts. In utilities, with many repeating questions and standardized actions, an advanced AI chatbot might be the best solution.Always have your use case in mind before choosing a chat solution.Chatbots and live chats: a dynamic combinationThe best of both worlds? By providing a hybrid solution, you can offer immediate, round-the-clock response times with the assistance of chatbots. In addition, you can also set up chatbots to pass more complex issues onto customer service representatives, where live agents can provide emotional support and in-depth guidance.Moreover, by combining live chat with chatbots, you can ensure conversational continuity by using chatbots to collect and pass on data to live agents – reducing the need for customers to repeat themselves. You can also protect your customer satisfaction and retention rates by routing customers to live agents that can provide in-depth support based on their expertise.Chatbots and live agents work in tandem to meet complex customer needs and provide well-rounded and timely support to your customers. Bring together live chat and chatbots with Conversational AI Cloud and Mobile Service Cloud.
ChatGPT
ChatGPT
ChatGPT is a conversational AI platform that uses human language and technology to understand clients’ questions and respond accurately. It helps you provide instant, accurate, and human answers to customers’ questions, ensure product recommendations based on clients’ needs and update on relevant discounts and promotions. In this video, you’ll learn how to use ChatGPT to profit your business. You’ll also uncover the advantages of ChatGPT, how to connect chatbots to this new technology, and AI models. In this article, we’ll unveil the cost of chatGPT, how it works and where you can use it. We’ll also review the benefits, limitations, and use cases of chatGPT and walk you through four AI models. Finally, we’ll provide you with a step-by-step guide connecting GPT-3 to your LIKE.TG chatbot. Is chatGPT free? Since ChatGPT is in the ‘research preview’ stage, people can use it for free to see the positive impact on their businesses. Users can test the chatbot and share their experience with developers. Moreover, creators promote reporting issues through the user interface. The winner will receive a prize of $500 in ChatGPT credits. Now that you know that ChatGPT is temporarily free, consider using it for your business. We’ll proceed to the next section to explore what chatGPT-3 is. ChatGPT-3 ChatGPT-3 is a machine-learning model designed to create various types of text. With the model, users can input a short text and get large volumes of machine-generated relevant text instead. ChatGPT-3 needs the internet to operate. It’s the fastest way to produce content without human help. With the model, you can receive answers to questions available on the internet, create long texts, solve language tasks, perform translation, write summaries, create poetry, and write code. The results of your work will look very similar to human language. Later we’ll tell you how to leverage this model with LIKE.TG’s help, but we need to unveil how ChatGPT works first. How does ChatGPT work? ChatGPT is a perfect tool for taking care of conversational tasks. Unlike other services, this AI-powered chatbot doesn’t require human supervision. The platform figures out which answers to send without any need to teach it how and what to respond. A multi-layer transformer network which is the base of ChatGPT, analyzes the input sentence and applies internal knowledge to provide relevant answers. Customers receive accurate responses and don’t need to communicate with customer support or the sales team for further details. The main advantage of ChatGPT over other chatbots is the ability to create contextual conversation. The flow looks natural and resonates with the sentences or phrases written or said before. Now that you know how the model works, it’s time to find out where you can apply this technology. Where can you use ChatGPT? This multitasking tool can be used in different areas and for various tasks. With ChatGPT’s help, you can translate texts from multiple languages, summarize huge amounts of information, and perform sentiment analysis. ChatGPT writes code, short stories, and songs. You can use chatGPT to write emails, create business and blog ideas, develop blog post outlines, etc. ChatGPT is an excellent solution for customer service and sales departments. The platform enables your business to provide customers and prospects with relevant answers without distracting team members from important matters. The language and messages look natural. ChatGPT provides answers based on messages’ history. Your sales team benefits from the model. The conversational AI platform can inform clients about upcoming deals and discounts based on their shopping history. Messages are based on customers’ preferences therefore, they are personalized. ChatGPT empowers you to increase customer satisfaction since consumers get the products they wish to purchase. Now that you know the areas of your business where you can successfully apply ChatGPT, let’s figure out the benefits companies can reap from this new type of chatbot. How can online businesses benefit from chatGPT? There are many areas in which ChatGPT can help brands. First, it’s a huge supporting system for your existing customer service chatbot. Its training database enables you to respond automatically, even to unpredictable consumers’ inquiries. At the same time, the answers are natural and human-like. ChatGPT allows you to reply to FAQs and educate customers on how to use your product or service. You can connect your knowledge base or a website to make it a source of information for your chatbot. When clients ask questions from the knowledge base, they get accurate and relevant responses. This way, you can teach users how to make specific steps with your product and help solve problems. You can be sure that your consumers receive all company-specific information when needed. ChatGPT can serve as a translator. Companies that sell their product in several countries can use the model to provide quality responses in multiple languages. It can also help with different tasks related to translation. ChatGPT specializes in text rewriting. The technology provides personalized interactions. ChatGPT uses the previous history of communication with a specific customer to ensure accurate responses and relevant recommendations. It can send consumers personalized offers, promos, and discounts that might interest them. As a result, user experience with a brand improves. With ChatGPT, prospects and customers get instant answers to their questions 24/7. Since clients don’t need to wait for customer support reps, they can quickly solve their problems and find solutions. Now that you know the advantages, it’s time to discover the limitations. You need to know these points to meet your key business goals. The Limitations of Chat-GPT Although ChatGPT has many benefits, it also carries disadvantages for its users. In this section, we’ll uncover the limitations you can face when applying the model to your business. Since ChatGPT is programmed to avoid harmful responses, it can’t answer such questions. If customers or prospects ask toxic questions, the system will avoid responding to them. Secondly, the quality and accuracy of questions influence the quality of answers. The model works better when it receives prompt direct questions or accurate directions. Thirdly, Chat-GPT’s answers aren’t always correct. Many users have noticed that sometimes the model provides incorrect responses and have reported the issue to developers. The point is that the platform was programmed to give answers that humans consider as correct. Now that you know the drawbacks, let’s proceed to four AI models. AI Models There are four main types of Al models. We’ll review each of them in detail so that you can choose the most appropriate one for your business. Davinci. The model analyzes complex intent, cause-and-effect problems, summarization, explanation, and code generation. Davinci is a complicated and slow model that requires big expenses from its users. Since the model works with large amounts of data, it’s considered slow compared to the three other models. To work with the same tasks as Curie, Babbage, and Ada, this Al model needs fewer prompts. We recommend you use Davinci to deeply analyze the context and generate more complex text or code. With this ChatGPT model, you can solve logic problems. Curie. The model is a perfect solution when you work with translation, complex classification, text sentiment analysis, and summarization tasks. It enables you to respond to direct input, analyze text, and provide key points. Consider using Curie for Q&A in your chatbots. The model allows you to insert questions and sources of information for a chatbot to find answers for consumers. Babbage. It will help you with moderate and semantic search classification. Babbage identifies obvious text patterns and uses them to generate new text. The model understands text structures to create simple plots and titles. Ada. This model specializes in parsing text, simple classification, address correction, and keywords. Ada is considered the fastest and cheapest model of all. Now that you know the models, let’s jump into the integration of GPT-3 to your LIKE.TG chatbot. How to Connect GPT-3 to Your LIKE.TG Chatbot? In this section, we’ll show you how to connect GPT-3 to your LIKE.TG chatbot and provide more accurate and relevant responses. It will help your prospects and clients accomplish multiple tasks. First, create an account with OpenAI. Click “Sign Up” to kickstart the registration process. Once you finish registration, go to your account, click your avatar in the right-upper corner, and choose “Manage account.” Afterward, proceed to “API Keys” and click “Create new secret Key.” Copy the key and save it on your device. Log in to your LIKE.TG account to set up the integration. Select the bot you want to connect and proceed to “Bot settings” > “Integrations.” Click “Enable” near OpenAI (GPT-3). Enter the key generated with OpenAI. Select the most suitable AI model to provide bot replies based on the use case. Four models are available: Davinci, Curie, Babbage, and Ada. Next, add a prompt to the bot. Provide your free-form prompts in the “Bot instructions” field. Insert the number of tokens in the “Maximum number of tokens in response” field. After clicking “Save,” test your chatbot. You can find a complete step-by-step guide on connecting GPT-3 to your LIKE.TG chatbot in our knowledge base. Now that you know how to integrate the LIKE.TG chatbot with GPT-3, it’s time to discuss where you can apply these skills and knowledge. ChatGPT Use Cases We’ll review various scenarios where you can apply ChatGPT. Let’s see each of them individually to find out how to leverage various models for your business. Text Optimization ChatGPT serves as a text optimization tool. If you need to identify keywords, proofread your text, or optimize it to comply with SEO principles, consider using this model. After you add prompts to the Ada model, the bot enables you to receive SEO-optimized texts and provides you with relevant keywords. So you can easily improve your content to meet SEO requirements. Below you can see an example of the Ada model with 1024 tokens. Business Q&A Companies that need a FAQ database can use Chat GPT to create it. Business owners can teach the bot to respond to clients inquiries that arise when using the product or service. You can connect the technology to the existing source of information, for example, your knowledge base. It will serve as a list of answers for ChatGPT. Once your bot receives users’ inputs, it searches the knowledge base and provides customers with fast and accurate responses. Below you can see an example of the Davinci model. After you add the necessary information to the system, the bot establishes and develops a dialog with your customer or prospect based on the available information. The bot will find the answers about your company and product and ensure natural responses. Code Decryption If you have a programming academy, your students can use the bot to decrypt the necessary code. They can obtain answers to their questions about the code or generate it by using natural language. Consider using the Davinci model with 700 tokens to work with code decryption. This model can explain code and its parts. Besides, you can modify the bot's tone to receive answers in simple language. Encyclopedia Q&A The bot can provide users with facts that can be found on the internet fast. So, you can create a bot that will serve people as an encyclopedia where they can input the desired sentence to find out about history, famous individuals, mathematical formulas, etc. The Davinci model will enable you to design encyclopedia Q&A for your users. Below you can see what such a bot looks like. Congrats, now you know many facts about the newly developed technology. With LIKE.TG, you can reap various benefits GPT-3 can bring to your brand.
Check if Number is Registered on WhatsApp - Check WhatsApp Number Tool
Check if Number is Registered on WhatsApp - Check WhatsApp Number Tool
During the process of WhatsApp marketing, we often find that some customers or friends change their numbers or delete their accounts. If we continue to send messages and conduct marketing to these users, it will be completely ineffective. For those marketers using third-party bulk messaging software, this kind of marketing can waste a lot of resources.So, is there any way to help us check whether the other party's number is registered with a WhatsApp account? Today, we will introduce two methods to solve this problem.The first method is manual screening:We directly create a link in the chat box with anyone (preferably using a secondary account).Please use https://wa.me/, whereis the full phone number in international format. When adding the phone number in international format, please omit 0, brackets, or hyphens.Example:Correct format: https://wa.me/1XXXXXXXXXXIncorrect format: https://wa.me/+001-(XXX)XXXXXXXAfter editing, send the link and click it to directly enter a new conversation. We just need to send a message and check the message status and whether the other party responds to determine if the number is registered with a WhatsApp account.The second method is using third-party software for automatic screening:This method is more convenient and energy-saving compared to the first method. Take LIKE.TG's Check WhatsApp Number Tool as an example. Using this software for phone number verification, we only need to log in to an account and import the list of phone numbers to be verified, and the software will automatically verify the account.During the process, we can adjust the verification speed and interval, which is very efficient and convenient. In addition to verifying whether the phone number is registered, it can also verify more information corresponding to the registered account, such as avatar, signature, gender (estimated), age (estimated), etc., for our marketing selection.Currently, these are the two main ways to verify if a phone number is registered on WhatsApp. You can choose the specific method according to your actual situation.By using LIKE.TG's Check WhatsApp Number Tool, log in to your WhatsApp account, import your WhatsApp data list, and the software will quickly verify whether the number is registered and provide various information such as the other party's avatar, signature, age, gender, and signature language for marketing analysis. The Check WhatsApp Number Tool is highly efficient and has no usage limits, providing real and effective data!!!Keywords: Check WhatsApp Number Tool
Check if the number is on Whatsapp, what should I do?
Check if the number is on Whatsapp, what should I do?
Detecting whether the user has opened a WhatsApp account is our first step in WhatsApp marketing. Because you are looking for customers on WhatsApp, you must send advertisements in groups or send private messages to users. In order for our marketing to be effective, you must send it to users who have opened a WhatsApp account and are active, so that users can I'll reply you as soon as I see it.Under normal circumstances, if we want to check whether the number is on WhatsApp, we can only check it manually:1. Open the WhatsApp program. If you are in China, you need to open a VPN to access WhatsApp;2. Click to call and click the call button on the lower right;3. Click to add a contact;4. Enter the area code and mobile phone number (if the number is activated, it will be added directly. If it is not activated, it will show that the number is not registered with WhatsApp)We who are engaged in WhatsApp marketing must have a large amount of WhatsApp account data. If we manually detect each one, it will be very time-consuming, so we recommend that you use LIKE.TG WhatsApp Filters.LIKE.TG WhatsApp Filter, users can scan the QR code to log in to your WhatsApp account or import channel accounts or hash accounts in batches to filter, use your WhatsApp permissions to filter the target phone numbers registered for WhatsApp, and judge gender and age based on WhatsApp avatars. After filtering, you can export .txt/.xls/.xlsx/.vcf files.
Check Whatsapp Number Online for Free
Check Whatsapp Number Online for Free
WhatsApp numbers are very important when we do WhatsApp marketing. We must first know the user’s WhatsApp number before we can carry out marketing work. Whether you are doing WhatsApp private messages, WhatsApp bulk messages or WhatsApp group marketing, the first and most important thing is The WhatsApp number of the user to be obtained.Because WhatsApp is registered through a mobile phone number, and one mobile phone number registers a WhatsApp account, so as long as we know the user’s mobile phone number, we can directly contact the other party through WhatsApp. As long as the other party also opens a WhatsApp account, we can directly send messages to them. Message without friend verification.Generally, there are two scenarios when it comes to obtaining WhatsApp numbers: 1. There are a large number of mobile phone numbers, but you are not sure whether you have opened a WhatsApp account; 2. You don’t have a mobile phone number or the user’s WhatsApp number, but you want to do WhatsApp marketing. Next, we will explain these two modes in a targeted manner.1. You have a large number of mobile phone numbers, but you are not sure whether you have opened a WhatsApp account;For users with a large number of mobile phone numbers, what the user actually has to do is to detect whether these numbers have opened WhatsApp accounts.2. I don’t have a mobile phone number or a user’s WhatsApp number, but I want to do WhatsApp marketingFor this situation, there are a large number of tools on the market that can meet our needs. They can generate global user numbers with one click and detect whether the user's number has opened a WhatsApp account with one click.No matter which of the above situations you fall into, we all need to use a marketing tool, and that is the WhatsApp filter tool. The WhatsApp filter tool is specially developed to meet users' number needs. It can generate global numbers with one click, detect whether the number has a WhatsApp account, and filter out active WhatsApp numbers with one click.But everyone should be aware that the WhatsApp filter tool is developed by a third party and is not free for everyone to test. It requires a certain fee, but you can download and test it, such as the WhatsApp filter tool provided by LIKE.TG.LIKE.TG WhatsApp filter tool, log in to your WhatsApp account by scanning the QR code, and use your WhatsApp permissions to filter whether the target mobile phone number has activated WhatsApp and the account avatar. After filtering, you can export .txt/.xls/.xlsx/.vcf files.
Check WhatsApp Number Tool
Check WhatsApp Number Tool
I believe everyone knows that WhatsApp is used by many foreign trade companies to establish contact with customers and facilitate transactions. Similar to WeChat and QQ, WhatsApp is a social chat software. The difference is that WhatsApp is used in a wider range. Users in more than 180 countries or regions around the world are using WhatsApp.According to statistics on the Internet, the number of monthly active users of WhatsApp is over 2.3 billion, and the number of messages sent every day is as high as 60 billion. Both the number of users and the traffic are very large. It is precisely because of the huge traffic of WhatsApp that many foreign trade merchants are attracted to do marketing and promotion on it.One of the biggest marketing advantages of WhatsApp is that it is registered through the user's mobile phone number. As long as we know the user's mobile phone number, we can directly add users through WhatsApp, as long as they have opened a WhatsApp account and can send messages directly. The rate is 100%.Basically, we do WhatsApp marketing in the form of group sending. First, we send a large number of our products or websites to users to expose our brand and promote our products. After gaining a certain number of users, we do friend or fan marketing.So how do we get the user's WhatsApp account?This is relatively simple. There are many tools for checking WhatsApp numbers on the market. In fact, to put it bluntly, it is to first screen out whether users in the country you choose have opened WhatsApp accounts through automated steps, and then screen out active WhatsApp accounts. Then you can pass Bulk WhatsApp Number Checker Tool checks the availability of WhatsApp accounts, double protection.Check the WhatsApp number tool, and recommend everyone to try the LIKE.TG WhatsApp filter software.Log in to your WhatsApp account by scanning the QR code, and use your WhatsApp permissions to screen whether the target mobile phone number has opened WhatsApp, as well as the account avatar. After filtering, you can export .txt/.xls/.xlsx/.vcf files.The above content is the content about the "Check WhatsApp Number Tool" shared by the editor of LIKE.TG. I hope it will be helpful to you. Want to know more about WhatsApp filters, all in LIKE.TG.
Check WhatsApp Number Tool - Verify if Numbers are Registered
Check WhatsApp Number Tool - Verify if Numbers are Registered
WhatsApp is a global social communication app with users spanning across 180+ countries, making it a favorite among marketers involved in global trade.Unlike other social communication apps, WhatsApp allows marketers to directly send marketing messages once they have the recipient's phone number. This feature has led many marketers to prefer using WhatsApp as their primary means of promotion.However, this ease of messaging also means there's a risk of sending marketing content to users who haven't registered on WhatsApp. This not only wastes time but also drains resources.To enhance marketing efficiency and focus on more critical tasks, it's crucial to identify which numbers are not registered on WhatsApp beforehand.How can we achieve this? There are WhatsApp auxiliary tools available on the market designed to address such issues. For instance, LIKE.TG Check WhatsApp Number Tool helps us quickly identify which numbers are registered on WhatsApp and provides additional user information for marketing purposes.Using LIKE.TG Check WhatsApp Number Tool, we can import a list of phone numbers intended for marketing. After logging into our account and initiating the check, the software swiftly examines these numbers.Beyond simply identifying unregistered WhatsApp numbers, the tool also displays WhatsApp profile pictures, status updates, and can automatically estimate user demographics such as age, gender, and language preferences based on this information. This aids in making informed decisions about whether to target a particular number for marketing.By leveraging LIKE.TG Check WhatsApp Number Tool, logging into your WhatsApp account, and importing your WhatsApp contact list, the software efficiently verifies whether numbers are registered and provides detailed user information—profile pictures, statuses, ages, genders, and preferred languages—all essential for our marketing analysis. Check WhatsApp Number Tool operates with high efficiency and no usage limits, ensuring the data is genuine and effective.Keywords: Check WhatsApp Number Tool
Check WhatsApp Number Tool with analytics features
Check WhatsApp Number Tool with analytics features
Marketers using WhatsApp for their campaigns are likely familiar with WhatsApp Number Checker tools. These tools can check phone numbers and display some related account information, making it easier for marketers to choose the most suitable marketing approach for each number.However, many people may not have heard of WhatsApp Number Checker tools with analysis functions. Today, we introduce a WhatsApp Number Checker tool with analytical capabilities, helping you obtain more information about users and improve marketing efficiency.The tool we’re discussing today is called LIKE.TG Check WhatsApp Number Tool. Unlike other related tools, this one includes analytical functions that can help us obtain more detailed information based on basic user information (profile picture/signature).For example, LIKE.TG Check WhatsApp Number Tool can analyze a user's profile picture to determine their age and gender, which is very helpful for tailoring marketing strategies to different age groups and genders.In addition to automatic analysis of profile pictures, this tool can also analyze user signatures to estimate the language used. By understanding the language information, marketers can send marketing messages in the same language, making the communication more comprehensible to the customer.Overall, this automatic analysis function can significantly aid our marketing efforts, making it a highly valuable tool.LIKE.TG Check WhatsApp Number Tool allows users to scan QR codes to log into their WhatsApp accounts or import channel accounts or hash accounts in batches for filtering. It utilizes WhatsApp permissions to filter phone numbers registered with WhatsApp and provides insights such as gender and age based on WhatsApp avatars. After filtering, you can export the data in .txt/.xls/.xlsx formats.
Churn rate
Churn rate
The churn rate is expressed in terms of interest or money and refers to the clients who have left the company. Thus the fall of incomes is implied. Calculation of this indicator is essential for business as it allows us to detect losses in the competitiveness of the enterprise’s offer. How to Calculate the Churn Rate The process of churn rate calculation is relatively simple if the company has a clear definition of a lost client and accounting for this indicator. For example, if your churn rate is 5%, it means that every month your active client base is reduced by 5%. Your churn can be $ 2000: in that case, every month, you lose $ 2000 of income due to the cancellation of customers or their downgrade. To discover your churn rate, divide the number of lost clients by the number of clients you had at the beginning of the month, for example, and multiply by 100%. The more buyers you have today, the fewer of them will remain tomorrow with you, and it means that the cost of each new customer, like the difficulty of their search, is steadily growing. If you continue to lose your current users, finding others will be much more difficult. Customer churn is an indicator of problems with the product itself, therefore it is very important to track churn rate and analyze it. You need to understand what exactly causes the churn customers and eliminate the discovered drawbacks of the product because only this will reduce the churn. What are the reasons for churn rate Low products' quality. People became your clients because they needed your product or they appreciated its high quality, but soon it might fall, and they are no longer satisfied, so you have lost them. Bad service. Not only a product's quality is essential, but the service as well. Your customers might have waited for their order for two weeks, but you promised to deliver it in 5 days, or you sent damaged goods. All your mistakes may easily make your client leave you in search of better service. Brand loyalty decreases. It happens that prospects find somewhere negative feedback about your company, and it prevents them from dealing with you. Besides, you might have made a mistake once, and it harmed if not even spoilt your reputation. Thus, people lose trust in your brand. Appealing competitors' offers. Competitors always try to offer more appealing offers for lower prices, and it's quite okay as it makes you develop, improve your business. Mostly, people choose something cheaper, or they are merely interested in new and original products and services. Personal reasons. Reasons like a change of interests, needs, preferences, income decrease. How to reduce the churn rate Of course, it is impossible to avoid churn, but you can reduce it. Churn rate means dissatisfaction with your business. Who knows the reasons better if not your clients? Ask them! You should establish and maintain relationships with them not only to get your regular revenue but to improve. Ask your clients what they are not satisfied with, what can be improved, or what they expect from your service/products. Create a questionnaire where you can ask, "What should we improve in our service to make it better?" Mention that you will surely take into account customers' pieces of advice. Make it easy for subscribers to leave feedback about your work. Don't forget to reward your loyal customers, offering them special discounts. So, there are many chances to reduce the churn rate, but it takes much time and effort. Analyze your work, communicate with your clients, and take the necessary steps to improve!
Click map
Click map
A click map is a part of the statistics report that displays your email with the number of clicks on each link of the sent email. You can get this report in LIKE.TG with just a few clicks. Follow the steps in the article "Statistics" to see the click map of every email campaign. These small green blocks show you the number of unique clicks in your email. A click map is a powerful tool for analyzing the results of your email campaign. By knowing which your subscribers open links, you can create efficient and productive email campaigns. With this feature, you will have the opportunity to create a series of emails. For example, if a subscriber read an email and clicked the link with a particular offer, then you can send a follow-up email with another offer. How does it work? Well, you send an email to your subscribers and then get the results on the click map. If the subscriber clicks on your offer, you can send them another offer. If the second email was clicked too, it means the subscriber showed significant interest, and you can make another offer. If the click map shows that subscribers don’t click the link at all, then you can add them to the list of the re-engagement email campaign. The example below shows how you can arrange a drip-email campaign based on the click map where you can see if the subscribers click on your offer.
Click-through rate
Click-through rate
A click-through rate (or CTR) is a metric that determines the number of clicks on email links from the number of delivered messages. For YouTube videos, it shows the percentage of clicks from the number of impressions (times when a video has been surfaced by YouTube algorithm.) In Google Ads, CTR is the number of clicks on the ads from the number of times they’ve been viewed. In this video, the LIKE.TG marketer offers eight tips to improve email CTR. Why is tracking a click-through rate important? It’s a crucial digital marketing metric that helps companies monitor performance of their email marketing campaigns, YouTube videos, and PPC advertising. You can’t analyze how users engage with different types of content emotionally. However, people express their interest when they click through your content. This allows you to nurture them to the next lead funnel stage. Without tracking this metric, it will be completely unclear what impact your marketing campaigns make on your audience. CTR indicates how effective your marketing approaches and methods are, as well as how accurate you target your audience. This metric also identifies whether you speak your clients’ language and whether you thought out your promotion campaign well. A click-through rate also allows you to compare your current campaigns with previous campaigns and realize if you move in the right direction. A low click-through rate is a wake-up call that tells you’ve made a mistake somewhere. Let’s find out how to track this metric on different internet marketing channels. How to Measure a Click-Through Rate CTR formula for email campaigns CTR formula for YouTube videos CTR formula for PPC ads CTR is calculated similarly for each channel where marketers use this KPI. Let’s see how to check your click-through rate on different platforms. CTR formula for email campaigns Here’s how to measure a click-through rate of your email campaign. Email CTR = Number of clicks/Number of delivered emails x 100 A click-through rate, alongside the open rate, unsubscribe rate, bounce rate, etc., are automatically tracked after sending your email campaigns with LIKE.TG. This detailed statistical report looks like an infographic, so it’s easy to analyze. You can also go beyond email CTR with a click map. It allows you to track precisely the links users click in the email. Here’s how this feature looks. CTR formula for YouTube videos Here’s how to calculate the YouTube video click-through rate. YouTube video CTR = Number of clicks on the ad/Number of impressions You can analyze CTR, watch time, average view duration, and the number of unique users in the “Analytics” tab in your YouTube Studio. A report shows a 4.9% click-through rate for videos over the last 28 days. CTR formula for PPC ads You can analyze this and more metrics in Google AdSense — a platform for tracking your advertisements’ efficiency. PPC ads CTR = Number of clicks on the ad/Number of impressions Here’s the “Home” tab in AdSense, where you can analyze your estimated earnings, including earnings by country, and performance metrics, including the number of page views, clicks, and CTR. What is the average click-through rate? This metric drastically differs between channels, industries, and brands. Let’s get acquainted with this data across the three channels: Average CTR in email marketing. According to HubSpot, the highest average CTR is from 8.5% to 9.3% in retail, health, and manufacturing industries. The lowest average is from 6.8% to 7.1% in real estate and financial fields. Average CTR for YouTube videos. According to YouTube, half of all videos on the platform have CTR from 2% to 10%. Average CTR in PPC ads. According to WordStream, the highest average CTR for display ads is 3.4% for online dating industries. The lowest CTR is 1.3% for industrial services and legal industries Let’s now find out how to improve your CTR for each channel. 5 Best Practices to Improve Email CTR Improve your open rate first Format your emails correctly Personalize your messages Use a straightforward CTA Run A/B testing The key to success in email marketing is to build long-lasting relationships with your audience, share relevant content, and maintain your email list healthy. Let’s see five specific tips that are solely aimed at improving your click-through rate. Improve your open rate first. The open rate shows how many people opened your message. If this metric is low, so will be your CTR. Create catchy and relevant subject lines, enrich them with preheader text, and clean your email list from inactive email addresses to improve your open rate. Format your emails correctly. Make sure your email looks professional and has a responsive design, so that it displays well on all devices including smartphones. Users will be less likely to engage with wrongly formatted email, in fact, they may even unsubscribe or mark your email as spam. Personalize your messages. Segment your audience into groups that have common interests. This will help you create relevant and personalized emails and come up with irresistible offers and discounts at the right time. With personalization, you can bring more value to your audience, increasing CTR. Use a straightforward CTA. It’s best to use only one call to action to better focus subscriber attention. A good CTA should tell users what their next step is. If you promote language courses, your call to action should say “Learn more” or “Buy now” in case you’ve already described all the details in the email. If you send an abandoned cart email, it’s best if your CTA says “Proceed to checkout” or “Return to cart.” Run A/B testing. This feature allows you to compare different variations of subject lines, CTAs, text, images to find out what works best. A/B testing is free for LIKE.TG users. Let’s see how to get more clicks on your videos. 3 Best Practices to Improve CTR for YouTube Videos Work on your title and thumbnail Adjust your content for your target audience Analyze your audience’s retention Like in email marketing, the quality of your content is crucial for generating more clicks and views. Here’s what you should try to improve things. Work on your title and thumbnail. If your video gets many impressions on YouTube while only a few people click to watch it, it means your title and thumbnail are not catchy, or the video itself doesn’t meet user expectations. Adjust your content for your target audience. Define your target audience, what language they speak, as well as their needs and pain points. Stepping into your viewers’ shoes is a great way to create awesome content that users will likely engage with and click at. Analyze your audience’s retention. Look for patterns in your audience retention graphs. This will help you understand why users close your video without watching to the end and what holds their attention. Use these insights to craft better content and increase your CTR. 6 Best Practices to Improve your PPC ads CTR Use a countdown timer to create FOMO Use ad extensions Put the primary keyword in the ad’s URL Use a straightforward CTA in your banner ads Test different ad types Use remarketing Digital ads have the lowest CTR among other channels, but immerse global reach of these advertisements makes it worth a while. Let’s review six tips to improve it. Use a countdown timer to create FOMO. It’s a good idea to add time-sensitivity to your ad. If you tailor your ads to the right audience, this technique will help you win more clicks. Use ad extensions. These extensions allow you to upgrade your search ads on Google. Using them, you can enrich your ad snippet in SERP with specific location, contact, ordering, and app information. You can attract more users to your site by showing them specific details, for instance, product prices. Put the primary keyword in the ad’s URL. Users who see your ad in Google SERP will notice that your company specializes in a certain field such as yoga classes. This will add more reasoning to click through your ad. Use a straightforward CTA in your banner ads. Clarify what happens when the user clicks on the ad. People have a short attention span, so you need to catch their focus with a clear CTA right away. Any unclarity will reduce the number of clicks on your ads. Test different ad types. Try different types of ads, including search, display, and location ads. You never know which types work better for your industry unless you try. Use remarketing. This form of online advertisement allows you to show your ads to users who have previously interacted with your ad multiple times. Although some people find this irritating, it may help you drive more warm leads to your website. Congratulations, you’ve learned what CTR is in digital marketing! We hope this guide will help you improve your CTR.
Clicks
Clicks
With LIKE.TG, you can track the number of unique clicks when your subscribers: open your email; click on separate links; click on the image of your email campaign; view attachments. Marketers track the number of clicks in every email because it is an opportunity to analyze results and improve the email marketing strategy. To see the statistics, click the "My campaigns" tab, choose a campaign, and go to "Campaign statistics." Here you can find the information about how many people opened your email. In "Campaign statistics," you will also see the "Click map" tab where you have an opportunity to take a look at which links work best in the email. You can see what this looks like in the example below. The unique clicks of each link are located in small green blocks. By analyzing how many people click on particular links, you can find out: which calls-to-action are more productive; which images your subscribers prefer; what to use best: pictures, videos, or GIFs; and if it is a good idea to attach files to your emails, and so on.
Clienteling
Clienteling
Clienteling is a technique that allows companies to build long-term and trustful relationships with customers focusing on increasing their satisfaction. They implement an individual approach that helps create relevant offers based on clients' preferences, purchase history, behavior, and other data. With a CRM system, you can collect, store, and use customer data to your advantage. LIKE.TG provides a built-in CRM that lets marketers keep all information about clients and launch campaigns on a single platform. In this article, you'll learn the benefits of clienteling, how it works, and how to implement this technique in your business. Why is clienteling important? Clienteling is all about personalizing the interaction with a customer at each buyer journey stage. According to McKinsey, this tool helps reduce acquisition costs by up to 50%. Instapage states that 77% of customers are ready to pay more and recommend a product if a brand provides a personalized experience. SmarterHQ states that 90% of users prefer sharing their behavioral data with companies if it saves money or improves customer experience. According to Grenis Media research, 40.5% of online users would like to see ads targeted to their preferences. Statistics prove that 56% of online customers will likely return to a brand recommending products based on their previous interactions. Personalization is a powerful tool that helps brands reap numerous benefits. Benefits of clienteling The statistics mentioned above let us list several advantages of this sales technique. Clienteling helps reduce customer acquisition costs. Brands often concentrate their strategies on working with existing customers rather than acquiring new ones since it's much cheaper to keep your clients engaged than to invest in reaching new audiences. Your satisfied customer will likely return to your brand after having a positive experience. So, it's a surefire way of increasing sales and reducing costs. Clienteling allows you to increase sales. Customers appreciate brands that take care of their needs and want to provide the best experience. Creating personalized offers, assisting at each stage, and providing an excellent after-sales service encourage clients to pay more and recommend a brand to their friends. Clienteling enhances building an advanced customer base. Since online shoppers are happy to share their behavioral data with companies to get a better experience, it's a great chance to collect valuable insights about your audience. The more data you have, the more personalized and targeted offers you can provide. Clienteling enables companies to create highly effective targeted ads. Consumers make their customer profiles expecting to receive personal discounts and hot offers and be in the know of the latest releases and new collections. They would like to see ads based on their preferences, interests, and previous interactions since it saves them time searching for the necessary product and shows that the brand cares. Clienteling boosts the number of loyal clients. Loyal customers help brands grow. They bring them more money, show what can be improved, and promote the company organically. Every satisfied client can become your potential customer. So approaching each consumer individually will make them return to your brand and become its ambassador. Now that you know the benefits of clienteling, discover how it works in the next section. How does clienteling work? To realize the power of clienteling, let's have an example. Say you're visiting a pet store you've already bought from before. You enter the store and walk down the shelves until the assistant offers their help. They ask you what kind of pet you have, its breed, and age, and identify if he has any health issues. Then, they need to determine which food your pet prefers and how you care for him. After the discussion, they can make their suggestions. You make the final decision, purchase, and leave the store. It seems like a pleasant experience, right? Now let's model a situation where the store uses clienteling. An assistant recognizes you when you enter the store and asks how your pet is doing. He opens your profile and gets all the necessary information about your pet. Then the assistant might be interested if your pet loved the food or accessories you've bought before. You share your impressions and tell what you need. Analyzing your pet's profile, the assistant quickly finds the best-fitting product. He can also recommend new products or toys for your pet. You buy several items and get a bonus card. An assistant can also ask about your pet's birthday and include this data in the profile for you to have a discount on this special day. As a result, you've spent less time finding the necessary items, got some bonuses, and were offered to get even more on your pet's birthday. The second situation seems much more attractive, and you may want to return to this store again because it provides a highly personal approach. This is how clienteling work. You need to collect data about your consumer, their history of interactions with your company, preferences, and interests. Then, leverage this data in your strategy to build long-lasting relationships. Collecting this data manually will take much time and effort, so you can use a CRM system. It will store information about your clients and record all the deals, and you can access customers' profiles anytime and make informed decisions. LIKE.TG CRM allows you to manage all your sales processes, launch campaigns, store customer data, and connect with them from a single platform. You can invite your team members and share access for better performance. Below you can see the board with all the deals created categorized based on their status. Opening a deal card, you can see the information about the deal and the lead, the history of interactions, comments, and the sales rep responsible for it. You can add fields and comments, contact a customer right from the card via email or chatbot, or close the deal. LIKE.TG allows you to establish long-lasting relationships with your customers, generate more sales, and automate business processes with the help of email, SMS, web push campaigns, landing pages, chatbots for Instagram, Facebook Messenger, WhatsApp, and even sell your online courses. It is a multifunctional marketing platform for small businesses and established brands. Now we'll share four recommendations that will help you master clienteling. 4 Clienteling Tips To create an effective strategy, you should consider several important aspects, including your customer care team. Take a look below. Implement an omnichannel approach. Customer experience is the top priority in omnichannel marketing. Consumers have touchpoints with brands on websites, social media, promotional emails, web push campaigns, etc. Implement an omnichannel approach to provide a consistent and smooth buyer experience across all the channels. You can acquire leads through your website, nurture and qualify them via a chatbot or live chat, and convert them via emails. Unlike multichannel marketing, omnichannel marketing focuses on delivering a positive experience rather than communicating the message through all possible channels. Ensure the cooperation of your sales and customer care teams. For your sales reps to provide users with targeted offers, they should know their pain points and issues preventing them from buying from you. Since a customer care team deals with consumers more than other departments, they can provide the necessary answers. Ask them to record FAQs and the most popular issues to analyze this data and improve your sales strategy. Choose a reliable CRM. Since this tool is fundamental for a winning clienteling strategy, it should satisfy your needs. Look for an intuitive CRM to help beginners get started without hassle. Make sure it provides communication tools to work on a single platform. To evaluate the benefits of a CRM, choose a service with a free plan or a free trial. This way, you'll know what you are paying for before investing. You can use LIKE.TG CRM for free for 5 users in your account. Segment your customer base. Segmentation is one of the primary personalization tools, and it allows you to divide your list based on common characteristics such as age, gender, occupation, income, country, etc. With a segmented list, you can create personalized campaigns and send them to different groups in one click. LIKE.TG offers both ready-to-use segments and advanced options for better results. Congrats, now you know the benefits of clienteling and how it works, so get inspired by the tips and register with LIKE.TG to boost sales and establish long-lasting relationships with your customers!
Closed-loop marketing
Closed-loop marketing
Closed-loop marketing is a strategy that implies gathering and analyzing information about customers and distributing it to sales and marketing teams. It’s used to create targeted content for different audience segments, develop quality marketing campaigns, and reach better ROI. The development of online companies forces marketers to search for new methods and approaches to make these businesses thrive and prosper. The marketing strategy we are going to discuss is about making your company profit more. With a well-prepared plan, you can obtain quality leads and increase conversion rates and profit margins. In the video below, you’ll get a clear explanation of this marketing strategy from Sprocket Talk. In this article, we’ll discuss the perks of closed-loop marketing and review several steps to implement it. Benefits of Closed-Loop Marketing Nowadays, when consumers can choose among a vast number of companies with great offers, all businesses around the world prefer to leverage inbound marketing. The process involves sales and marketing teams working together to collect information about their leads. They establish the primary sources of their prospects and channel all their efforts in the right direction to increase the number of customers. Then, marketers use gathered data and insights to develop campaigns relevant to these users. Thus, companies can analyze customer behaviors and reach out to their target audiences. With this strategy, firms take into account consumer needs and preferences to improve customer experience. The cooperation between marketing and sales teams allows brands to resonate with their customers’ wants and address them. As a result, a brand can easily close a deal. Companies that use this strategy witness a significant increase in conversion rates, profit margins, and qualified leads. Having all this information enables entrepreneurs to find the most effective platforms for communication with their potential clients. The advantages are clear now, so let’s walk you through the key steps to implement this strategy. 4 Closed-Loop Marketing Steps Identify your site users Explore your visitors’ interests Create your customer database Manage relationships with your customers The strategy can be boiled down to four steps. Now it’s time to review each step in detail. Identify your site users. Today, it’s difficult to imagine a company without a website. It’s necessary to convey an important message and bring value there. The purpose of any good site’s content is not only to sell but also to provide helpful information. If you don’t have a website yet, you can create one with LIKE.TG. Moreover, you can create a professional landing page or an online store in just 15 minutes. Remember that high-quality sites with blog posts, articles, and educational videos drive more traffic. To understand leads that come from different sources, companies often apply tools like Google Analytics, Moz Keyword Explorer, Bitly, and more. They provide website owners with various insights about their visitors’ location, sources, visited pages, time spent on each page, etc. As a result, you’ll know your key sources of traffic, the most visited pages, and content visitors don’t need. Explore your visitors’ interests. Once you create a list of visitors, divide them into groups based on their interests. Some of them will remain just visitors, and others can become your potential clients. Most of the time, they get to know about your business from blogs, pre-roll ads, social media channels, pay-per-click ads, and other marketing tools. If there are people interested in your company, they will let you know. People who want to continue exploring your business will subscribe to your email newsletter. Create your customer database. Now when you have a list of potential clients, it’s worth mentioning that you need a database. The best option is to use a CRM system. It will help you collect all the necessary information about your customers. As a result, you’ll be able to make quality marketing campaigns, build trust and brand loyalty, and ultimately generate more sales. Consider using LIKE.TG to create a professional CRM database. Our service is ready to help you store the information about your customers and ensure effective communication with your clients. Manage relationships with your customers. The final step is to build strong relationships with clients and ensure collaboration between the most critical teams: the marketing, sales, and customer support departments. There are plenty of marketing tools you can use to build good customer relationships, such as email newsletters, rewards for loyalty, posts on social media, giveaways, etc. To leverage this strategy effectively, you need to provide smooth communication between your sales and marketing teams. Today, when you can encounter dozens of software solutions, connecting your team members is no problem. For your convenience, consider using CRM, email, social media, and other marketing channels. LIKE.TG offers you a great chance to ensure communication with your clients and automate sales processes with our built-in CRM.
Cloud marketing
Cloud marketing
Cloud marketing is the process of using digital platforms to provide customers with personalized experiences. The approach involves reaching customers online through social media, email campaigns, and websites and promoting certain products or services. Brands can improve buyer experience, increase visibility, and drive sales by tailoring their content to each customer's needs. In this article, we'll unveil the advantages of cloud marketing and review the best cloud marketing platforms. Advantages of Cloud Marketing Cloud marketing is the number one way to effectively approach customers and make them engage. Customized content is customer-oriented, which means that targeted ads, personalized emails, and relevant campaigns are more likely to hook your audience and win its attention. These marketing tools help customers find solutions to their problems. Moreover, cloud marketing is beneficial for companies, as business owners can: instantly connect with their target audience; establish strong relationships with customers; get to know their consumers; personalize their emails, ads, and campaigns; send only relevant content; win customers' attention; save costs on implementing traditional advertising methods; quickly update their clients on upcoming releases, campaigns, and promotions. Now that we have reviewed all the key cloud marketing benefits, we also need to talk about how to find a tool that fits your primary purpose. Let's review a few cloud marketing platforms so that you can choose the best one for your business. Top 5 Cloud Marketing Platforms In this section, we've gathered the most powerful services that can help your business sell online effectively. Let's begin with LIKE.TG, a multifunctional platform. LIKE.TG LIKE.TG is an all-in-one marketing automation solution that will come in handy for big and small businesses. Its well-developed products like bulk email service, chatbot builder, CRM, landing page builder, and web push service will help reach your customers in no time and promote your product. LIKE.TG's chatbot builder is a perfect choice if you need to provide your clients with excellent customer support, onboard them quickly, and accept payments. Our service empowers you to set up Facebook Messenger, WhatsApp, Instagram, and Telegram chatbots. The most outstanding chatbot feature you can deploy is its ability to receive payments. This means that you can accept payments from customers via your bot. You'll only need a couple of minutes to create your own chatbot, add a payment button, and integrate the necessary payment system. LIKE.TG's email service will empower you to tailor email templates to your liking with its drag-and-drop editor, customize your emails based on subscribers' preferences, and send campaigns at the right time. You can also make use of the most crucial platform features: personalization, segmentation, A/B testing, Automation 360, and email scheduling. Below you can see one of the featured templates you can use to design your email campaign and customize it for your subscribers. Free plan: Available forever.Paid plan: Starting from $8 per month. Cision Cision is a cloud-based public relations service provider that helps businesses establish a positive image in the market and among consumers. The platform keeps you updated on your mentions, news, products, and competitors. With Cision, you can identify opinion leaders in your niche. You can pick the most suitable digital media platforms to share your content, win your target audience's attention, and create and send personalized pitches and campaigns. Monitor your performance statistics and make changes to your campaigns to establish strong relationships with customers. Below you can see a dashboard where you can monitor your mentions, customer sentiment, and top publishers. Free plan: —Paid plan: Starting from $600 per month. Salesforce Salesforce provides you with all the necessary marketing tools for sales and relationship management. Startups and large enterprises can benefit from the service's customizable CRM system with built-in AI. The platform's Customer 360 feature captures data from all available sources that include emails, support channels, and calendars. You can always have access to your list of leads and their data. Salesforce is flexible, meaning that you can run your campaigns on multiple channels to win your customers' attention. Moreover, you'll be able to keep an eye on your sales funnel using the sales forecasting feature. With Salesforce, you can create a personalized customer journey and ensure a seamless buyer experience. Salesforce helps manage campaigns successfully and improve their performance, send relevant newsletters to subscribers, generate leads and qualify them, assess mobile messaging, and analyze the results. The dashboard below demonstrates a lead card where you can qualify your prospect. Free plan: 14-day trial.Paid plan: Starting from $25 per month for each user. Marketo Marketo is a perfect solution for B2B sales. So, if you need to sell your product directly to customers, you should consider another platform. However, if you are interested in B2B sales, you can take advantage of Marketo's marketing automation, lead management, email marketing, and revenue attribution features. The platform allows its users to segment customers, personalize content, engage with audiences through different marketing channels, and nurture customers at every stage of their buyer journeys. Below you can see Marketo's dashboard and list of customers sorted based on the profitability they bring. Source: Adobe Experience League Free plan: —Paid plan: Starting from $895 per month. Oracle Oracle is a multifunctional marketing solution that helps collect data on one platform, engage with customers, and communicate relevant messages to the right people. The service is a perfect fit for both B2B and B2C. This platform enables you to launch cross-channel marketing campaigns. The platform covers email marketing, targeting, segmentation, A/B testing, and optimization. With its help, you can also launch web push, email, SMS, and social media campaigns. It also helps enhance your campaigns' performance and gain a high return on investment — Oracle's CRM is a leading product with ROI management tools. With its help, you can nurture leads and track your campaigns' performance. Below you can see Oracle's homepage with pipeline analysis charts, appointments, contacts, opportunities, tasks, etc. Free plan: 30-day free trial.Paid plan: Starting from $75 per month. In a nutshell, cloud marketing is a must for every business that wants to effectively reach its customers. As more and more people go online and use digital platforms, you should be ready to provide personalized emails and offers, targeted ads, and relevant campaigns. Cloud marketing platforms can help you improve the quality of your communication with customers.
CMS
CMS
Content Management System (CMS) is software that is used to add articles, photos, and videos to your website and manage this content. Advantages of Using CMS for Site Management Easy to use User access levels Easy and quick site maintenance SEO Customizable website design Easy to use You don't need to have advanced skills to add content with CMS. The interface is easy, and it doesn't take too much time on training. Modern CMS makes website creation and management simple and straightforward to the point where anyone who wants to start a blog that is great in terms of UX, design, and overall performance can do so in a matter of hours without having to dive deep into web programming and other related technical stuff. User access levels To prevent information leaks, you can limit access to different sections of the site when employees are managing the content. Some of them (sales managers) can have access only to add product pages. Others, such as marketers or copywriters, can have access to edit and produce blog posts. Easy and quick site maintenance If you need to make changes to any section of your site with CMS, it easily searches the particular page among hundreds of other pages. With CMS, you can make changes, update the CMS software, and add functionality without breaking the site. A good CMS has the function to make your content grow invisibility in organic search engine results. Customizable website design CMS makes it easy to change the design because content and design are in separate sections. A leading marketplace for creating assets Envato has recently launched a collection of themes for the HubSpot CMS Hub to help you build a data-driven digital experience that your customers will love.
Cohort analysis
Cohort analysis
A cohort analysis is a technique that implies dividing customers into groups (called cohorts) based on their behavior or actions they perform within a certain timeframe. It is aimed at obtaining insights into customer retention and churn. In this article, we’ll review the importance and types of cohort analysis and make the difference between cohorts and segments clear. We’ll also uncover how to do cohort analysis and use it to increase customer retention. Why is cohort analysis important? Customer behavior and actions are the most valuable source of information when it comes to evaluating a company's product or overall experience interacting with a brand. By analyzing the behavior and actions of their users, business owners obtain valuable information and use it to identify the problems within the company, improve onboarding process and acquisition strategies, develop techniques to meet consumers’ needs, and come up with innovative ideas for product development. After cohort analysis, marketers can increase a company's performance, analyze and improve user experience, test their hypothesis about the influence of a certain customer action on specific areas of a company, improve conversion funnel and customer retention. Results help understand several crucial points about a business. They allow companies to: see customers’ actions and find out how their behavior influences product development and marketing strategies; unveil customer churn and determine the causes of its increase; estimate customer lifetime value to find out whether a certain customer is worth the company’s efforts and time; improve customer engagement. Now that you know why cohort analysis is important, it’s time to proceed to its types. Types of Cohort Analysis There are three main types of cohort analysis. They differ in the way cohorts are grouped. Let’s review all of them to see the difference. Segment-based cohorts. The group involves consumers who bought a certain type of product or service in the past. With this type of cohort analysis, companies divide customers into segments based on the product or service they paid for. Clients can have different needs and brands should be aware of them. This information enables companies to develop services and products that satisfy the needs of certain audience segments. Time-based cohorts. These are clients who started using a product or service during a specific time. This information allows businesses to trace customers’ behavior based on the time they used the product for the first time. Time-based cohorts help brands find out what they did right and wrong during product promotion. For example, 60% of people who signed up with a brand in September still stayed with a company in March while only 10% of those who signed up in December stayed with a brand until May. This result shows that the business wasn’t able to keep the promises given in promotional campaigns in December and meet the expectations of their clients. The company needs some changes in its advertising campaigns. Size-based cohorts. This type is used for B2B. Startups, small firms, well-established companies, and huge enterprises, all can become clients. By grouping customers according to their size, companies can identify consumers who bring the biggest profit. The information about customers who bring the least income is equally important since it helps a business find out the problems with a product that might bother these clients. A brand can eliminate the possible issues and increase sales volume. When you know the types, it’s crucial to figure out the main distinctive features of cohorts and segments. Cohorts vs Segments Although cohort and segment might define similar things, they are different and are used in different situations. Let’s discuss the meaning of each term in more detail. A cohort is a group of clients a company chooses for analysis. To be more clear, it’s a group of customers who share common characteristics within a certain timeframe. In business, consumers are divided into cohorts based on the actions they perform at a specified time. For example, people who purchased a premium plan in January. These groupings are created to answer the main questions, identify the problems and eliminate them, and make some improvements that influence customer retention. A segment is a group of customers who share common behavior, actions, interests, gender, locations, etc. When marketers divide the audience into segments, they don’t take into consideration a time parameter. Simply put, when companies group users into cohorts they do it based on the timeframe and similar behavior while segmentation is about dividing customers into groups only based on common interests, behavior, gender, location, etc. To better understand how the analysis works, let’s walk you through the main steps of this process. How to do a cohort analysis? The technique enables businesses to identify factors that influence customer actions. These factors include ad content, campaigns, channels, new product lines, sales, etc. So, if you are interested in improving your company, let’s start. Write down the targeted questions. Since the main goal of the analysis is to obtain insights into your product, service, or user experience, you need to ask the right questions. If you strive to receive useful and accurate information after conducting the analysis, think over every question to the smallest detail. Collaborate with the experts that specialize in this field to create good clear questions for customers. Decide on the metrics that will help you obtain information. It’s advisable to find out the subscription start, cancel dates, and the value every client brings you each month. This way, you’ll be able to find out the drawbacks of specific campaigns or some problems with a certain version of your product and remove them. Identify the relevant cohorts. Divide clients into cohorts based on the distinctive traits they share. Often, customers are divided into groups according to the date they started using the product or service for the first time. The selection process doesn’t end at the date. Later, customers who started using the product at the same time can be divided based on the subscription plan they use or some other characteristics. Do the analysis. You can choose from different techniques and services to do cohort analysis for your company. Consider using Excel for this purpose. With its help, you can assess churn rate, monthly revenue, and customer lifetime value by visualizing data and applying pivot tables. When you are aware of the necessary steps, it’s time to figure out how to use this knowledge to improve customer retention and reduce churn rate. How to use a cohort analysis to increase retention and reduce churn? Meet customer expectations Revise your customer onboarding process Improve your customer acquisition There are many different scenarios in which you can use the results of cohort analysis. It’s necessary to review them to see how to use the technique. Meet customer expectations Sometimes, businesses can’t meet customers’ actual expectations. This causes frustration and confusion. The reasons might include targeting the wrong audience or exaggerating the benefits of a product during promotion. If customers sign up for a product or service and it doesn’t meet their needs, they are more likely to churn. The best way to figure out whether your product makes customers happy is to do cohort analysis. First, you need to identify users who left. Secondly, find out the reasons. It will help you unveil the main problems with a product that bother users. Thirdly, create a cohort of people who decided to stop using the product because of their unmet expectations. You also need to see the date when they joined your company to identify what and when went wrong. Do your best to remove the problem and avoid additional churn. Revise your customer onboarding process People can give up on using a product or service because they don’t know how to make the most out of it. Since poor onboarding results in 23% churn, it’s essential to provide customers with a flawless experience. To prevent users from leaving, you need to develop step-by-step guides and other informative educational content that will help them explore your product, provide best practices, design product tours, and send all the necessary materials. However, if you want to check whether you have some issues when you welcome customers onboard, you can perform the same sequence of actions as in the previous step. You should look through the list of users who canceled the subscription. Ask them questions to figure out the actual reason for their cancellation. If the number of these people is big, you need to consider reviewing your customer onboarding. Improve your customer acquisition Today, companies can choose from a wide variety of channels and marketing techniques to acquire new customers. Sales, discounts, and special offers are old and proven ways of winning new customers. However, customers who come during sales can leave quickly. It can result in customer churn. That’s why before running any sale, make sure that it will bring benefits for your brand. If you aren’t sure that your acquisition model fits your business, do an analysis. Change your model and compare the results of the first and second models. The experiment will help you find out the ways that bring more quality leads. Simply put, cohort analysis is one of the effective ways to analyze different areas of your business, identify problems, and eliminate them. It helps improve retention and prevent further churn.
Cold calling
Cold calling
Cold calling is a sales technique that implies communication with a prospective customer who had no interaction with a brand before. This person doesn’t know about the product, its benefits, and its features and shows no interest in it. This sales approach is usually based on phone calls or telemarketing. In this article, we’ll unveil how cold calling works and share five tips and techniques. We’ll also show you how to create a cold-calling script. Does cold calling work? Cold calling is an old but gold marketing approach that implies contacting people who have yet to show interest in a specific product or service. Sales representatives from different companies often call prospects or use telemarketing to reach them. Sales teams present the product and tell how people can benefit from it. Salespeople can also apply other popular channels to contact consumers. They use email campaigns and door-to-door visits. To win customers during cold calling, sales reps should possess specific traits of character. They need to be persistent, sympathetic, friendly, and ready to face objections. Before communicating with consumers, sales representatives conduct short research on their customers’ demographics and explore the market. It helps them find the right words during phone, in-person, or messages. When sales reps call potential customers, they can receive numerous responses. Salespeople must instantly react to these responses to continue communication and convert a person into a client. Many consumers hang up the phone or terminate calls because they are unwilling to engage in cold calling. However, some consumers still become interested in a product offered and show interest in meet-ups. Nowadays, many new methods like email, text, and social media are considered more effective, so cold marketing has become less popular. However, if the technique is perfect for your business, then go ahead and implement it with your sales team. Now that you know how cold calling works, it’s time to explore tips and techniques if you feel like incorporating cold calling into your company. 5 Cold Calling Tips and Techniques If you need cold calling for the success of your business, you probably need some effective techniques. We’ve listed tips and techniques below so that you can successfully implement this sales strategy in your company. Do research before calling. Calling without research isn’t an option if you want to close deals. To attract customers’ attention, you need to come up with a worthy offer. That’s why conducting research and knowing your prospects is necessary. You’ll be able to address their needs and solve problems. This way, you have a higher chance of being heard. By exploring leads’ data, your sales reps can avoid getting into undesirable scenarios, objections, disputes, frustrations, and phone terminations. Moreover, a clear understanding of your prospective consumers allows you to personalize offers based on their needs and save time. Create a script. To successfully implement cold calling, you need to have a clear script. You should write it and cover the following aspects: a step-by-step plan of action, answers to FAQs, and approaches to objections. However, your sales team shouldn’t get your script by heart. Consumers won’t appreciate listening to a generic message. The communication shouldn’t be robotic because prospects can hang up the phone. Your salespeople should use this information to their advantage without making interaction the same for everyone. Make sure that they find a personalized approach to every lead. Identify the best timing. The day and time you decide to contact your potential customer also matter. There are busy days and hours when people simply don’t have time to communicate with sales reps. You need to look at your call records to identify the best hours to call. This way, you’ll be able to figure out when prospects answer the phone most often. It indicates that they are willing to communicate at this time. Make sure you are ready to find arguments. As a sales rep, you can’t give up on a customer after the first objection. This role requires your sales team to deal with objections professionally and always find arguments for customers. You’ll be able to prove that your product is worthy and make leads change their mind. Consider developing a guideline for newcomers to sales. However, if your sales representatives encounter rejections, your sales team should be ready to accept “no” and proceed to the next prospect. It prevents your company from spending time, resources, and efforts on potential customers with no interest. Avoid starting a conversation by presenting your product. The most common mistake salespeople make during cold calling is beginning their talk with a sales pitch. You should first question customers’ opinions about the product, their needs, challenges, etc. After you figure out that it meets customers' requirements, craft the offer based on their needs, and start your personalized sales pitch. It will enable you to achieve the best sales results. Now that you know the techniques, it’s time to proceed to the process of cold-calling script creation. How to create a cold-calling script? Cold calling can be ineffective if your script isn’t detailed and thoughtful enough. In this section, we’ll uncover how to write a cold-calling script that helps convert prospects into customers. Find your verticals. Rather than spending time on people who aren't into your product, you better focus on those willing to buy and value your product or service. In cold calling, picking up the right potential customers is crucial since it can be time-consuming to work with objections and hang-ups. Moreover, if consumers demonstrate a negative history of communication with your sales reps, it’s better to avoid contacting them again. Focus your efforts on people who can become interested in your product. Analyze the list of your leads who successfully converted into consumers. Try to find a consistent pattern. Choose a couple of verticals. After a short analysis of your customers, you can find out that consumers from retail and banking prefer to purchase your product or service. Find 20 suitable leads. Once you are done with verticals, continue looking for a perfect fit. Consider using all your outlets and tools to identify your prospective customers for cold calling. You can get the best results by searching on LinkedIn. The platform is perfect for finding potential clients. Use the service’s filters to narrow your search and find the right people. Say you are looking for educational platforms that might need your online course builder. Type “General manager” and use the necessary filters. In this case, you might need filters like “People,” “Country,” and “Education.” Conduct research. In cold calling, there’s no need to rush. The more you explore your prospect, the higher the possibility of winning consumers. Use LinkedIn at its most: explore the company’s main tasks, the prospect’s responsibilities and duties, your experience with similar businesses, and a “fun fact.” Besides, make sure to spell the potential client’s name right. You can check the name pronunciation on LinkedIn or use PronounceNames. Congrats, now you know what cold calling is and how it works. Hope that our short step-by-step guide brought you closer to understanding this technique. If this method doesn’t suit your main business purpose, consider using LIKE.TG’s bulk email service, chatbot creator, SMS, and web push notifications.
Cold email
Cold email
A cold email is an email sent to a recipient that a company hasn't interacted with before. It helps build long-lasting relationships with clients and partners, especially in B2B. In this article, you'll get to know the benefits of cold emails, how they differ from warm emails and SPAM, and learn how to write and send them for free. Stay tuned! Why send cold emails? Cold emails are great for starting partnerships and scaling a business. With a thought-out strategy and personalized approach, you'll reap the following benefits. Networking opportunities. Cold emailing is a powerful tool for establishing partnerships after events, conferences, summits, etc. You can collect email addresses of companies in cooperation with which you're interested and contact them immediately after the event. Lead generation. Email marketing is one of the most popular and effective ways to generate new leads. Prospects can leave their emails while visiting your online or offline store, or you can collect the addresses of interested users during your event. Since people leave their contacts, they're potentially interested in buying from you, so don't miss this chance to acquire new leads. Recruiting opportunities. While looking through profiles on LinkedIn or communicating with specialists during the events, you may find potential candidates that will perfectly suit your company. Cold emailing allows you to headhunt to find top talents. Brand recognition. Cold emails help brands establish recognition without much effort. After users share their email address with your company, they are not likely to remember it and recognize its logo while scrolling the feed. So, you can send them targeted and personalized email campaigns. Sometime later, they will associate a specific problem with your brand as a potential solution, which will be to your advantage when they have to choose a product or service. Boosting traffic. If you launch an event, webinar, or workshop, sending an email to users who have shared their addresses previously is a great idea. You'll increase the number of attendees, which you can later convert into clients. Increasing sales. Emailing is a proven way to increase sales. You can inform your subscribers about updates, product launches, and hot deals via an email campaign. This way, you'll increase engagement and multiply conversions. Sometimes, marketers hesitate to send cold emails, confusing them with SPAM. Although, a thought-out cold email strategy has nothing to do with SPAM. So, let's make the difference clear. Cold Email vs SPAM Cold email is contacting a user with whom you haven't interacted before. They might have left their email address while visiting your store, or you might have received them during a conference. So, while sending a cold email, you state where you've got their email address and communicate the goal of a potential partnership with your company. SPAM is an unsolicited email. It means a user hasn't shared their email address with a company. It might have parsed a list of email addresses on the internet. More importantly, a SPAM email's goal is to trick something from a recipient. So, the sender's name is usually fake, and the email is not sent from a business email address as it should be. In addition, such an email provides no opt-out button. So, you see that the goal of a SPAM email is to deceive a receiver with fake information. In contrast, a cold email aims to establish business partnerships. To create a winning cold email, check out the next section. How to write an effective cold email? Having users' email addresses is not enough to start cold emailing. Follow these three steps to prevent your emails from landing in the spam folder and harming your sender's reputation. Step 1. Warm up your IP address If you have a new IP address from which you haven't sent emails before, you need to do a warm-up. Otherwise, your campaigns will land in the spam folder, hurting your sender's reputation. IP warm-up is a chance to tell email service providers that you're not a spammer. A warm-up implies gradually increasing the email-sending volume, which usually takes 4-12 weeks. Firstly send emails to your engaged subscribers who are most likely to interact with the email. Then, increase the number of emails sent day after day. This way, you'll build a good sender reputation. Read this article to learn how to do IP warming correctly, and check out five valuable tips. Step 2. Check your mailing list A high-quality mailing list is the basis of effective cold emailing. Use LIKE.TG Email Verifier to ensure wise investments and keep your mailing list clean. With this tool, you can verify email addresses on your list to find invalid ones, preventing you from sending them to non-existent addresses. As a result, you'll have a high sender reputation and a list of valid email addresses. Watch the short video below to verify your email list for free. You can collect users' email addresses by creating a smart widget using our templates or find leads on social media. Check out LinkedIn and Facebook to find users who have interacted with your company. They might have commented, sent you a message, or asked questions. Request their email address for further communication. Using such tools as Snov.io, you can get an entire lead profile having their email address. This will help you send highly targeted and personalized emails. Step 3. Stick to the correct cold email structure Follow the tips below for your email to look professional and build trust among its recipients. Each email element should be thought out. Send from a business email address. This step is vital as it increases the loyalty and deliverability of your campaign. Business email address includes your domain name, so recipients can easily recognize you. For example, "[email protected]" or "[email protected]." For more details, follow our guide on how to set up a business email address. Write an informative subject line. Your subject line, along with your sender name, is the first thing a recipient sees in their inbox. It makes them decide whether to open your email. So, take it seriously. First, make it short and sweet. Mind that users' smartphones can cut off subject lines. Make sure to make it as informative as possible. It should be relevant to your email body and reflect the central message of your email. Avoid writing clickbait subjects since they tend to deceive subscribers. You risk harming your sender's reputation. Keep away from using excessive capitalization and spammy language. This will lead your email to the spam folder. If you have a subscriber's name or any other personal information, use it to personalize your subject line. This will blow open email open rates. Follow the tips to create a subject line that converts. Make use of an email preheader. You can see it after the subject line. Very often, email senders underestimate the power of an email preheader. Use it to your advantage. Keep it short, include emojis, and encourage subscribers to open an email. Make sure your preheader supports the email subject line idea and continues it. Here you can also incorporate personalization for better performance. Read this article to create an effective preheader. Craft a nice email body. It is the central part of your cold email. To create an effective email, you should know your subscribers. Research a bit to find out who you're going to talk to. Learn their demographics to speak their language. Avoid gendered language, familiarity, and exclamations. Personalize your greeting to set a friendly tone of communication. Get straight to the point, and don't beat around the bush. Communicate why you are writing and explain where you got subscribers' email addresses. Thus, you will immediately answer the questions that the recipient may have. Avoid using slang, colloquial language, and professional terms not to scare off a potential client. Personalize your email body as well if you have some subscriber data. Include a clear call to action. It should tell the recipient what they should do next. Make sure it's short, visible, and easy to click or tap. The CTA button should be only one. Create a neat design. It should be consistent with the design of your brand. This will help you increase brand recognition. Create a professional email signature. It provides subscribers with information about the email sender. Include your name and company name, email address, position held, business phone number, company logo, link to your website, and social media icons with links to your company's profiles. Provide an unsubscribe button. This is a must. Otherwise, your email will land in the spam folder. Let users unsubscribe in one click. Make this option visible and easy to click and tap. Now that you know how to design a perfect cold email, learn how to send it for free with LIKE.TG without having to code. How to send a cold email for free? LIKE.TG provides a bulk email service. You can send up to 15,000 emails each month for free to 500 subscribers. Design a professional email template with an intuitive drag-and-drop email editor. You don't need code knowledge or any technical skills. Personalize your subject line and email body for a higher email open rate. You can also collect site visitors' email addresses with our subscription forms. Create a form using a pre-designed template. To create a cold email with LIKE.TG, follow the three steps below. Step 1. Register with LIKE.TG If you don't have a LIKE.TG account, register. Step 2. Upload your mailing list You can upload an existing email list or import it from other services. Upload a file or copy and paste the necessary addresses. Create variables for subscribers' data. It can include any information. Below is a mailing list created in LIKE.TG. You can enable email verification while uploading the addresses to ensure a high-quality mailing list. Step 3. Create an email campaign With the LIKE.TG convenient email editor, it won't take you more than an hour to create a professional email campaign. You can use a pre-designed template or design a unique email. Check out a webinar invitation email below to see how things work with LIKE.TG.Drag the text, picture, and button blocks from the left to your email body, and design them on the right. You can preview your email before sending and track the email open and click-through rates after sending. Congrats, now you know the advantages of cold emails and how to create a powerful campaign. So, register with LIKE.TG and get started!
相关产品推荐