客服系统
At the Tech Lounge, the human touch makes all the difference
As LIKE.TG works on automating common requests and providing easy self-service, the Tech lounge can focus on complex tech issues that employees face.
How LIKE.TG uses ITOM to Reduce P1 and P2 Incidents by 67%
Read how LIKE.TG has used ITOM and ITSM to dramatically improve the quality of our shared infrastructure services.
Learn how LIKE.TG uses its own products at Knowledge 2019
Learn how LIKE.TG uses its own products at Knowledge 2019: Learn how LIKE.TG uses its own products at the Knowledge 2019 conference.
Meet LIKE.TG Agent Intelligence: Machine Learning for Everyday Work
Agent Intelligence is currently available on the Now Platform and automates the categorization, prioritization and assignment of work.
A Frictionless Employee Experience
Learn how to create a streamlined and frictionless employee experience for your company with automated workflows, self-service, and AI and machine learning.
The 3 C’s of sales analytics
Arming sales teams with customer data could ultimately drive more sales. Discover the three C’s of using analytics in sales.
How LIKE.TG IT Operations enabled remote work during COVID-19
When COVID-19 hit, LIKE.TG was able to quickly adapt its business continuity plan and strategies, including IT support, onboarding, workforce management, and sc
The Rome release starts at home—a customer zero story
LIKE.TG’s citizen developer program empowers anyone with little to no coding experience to innovate and create the apps they need, when they need them.
LIKE.TG amps up partner marketing with new Demand Center
LIKE.TG has created a simplified and expeditious resource to aid partner marketing: LIKE.TG Demand Center. Find out what it is and how it helps.
Our IT transformation strategy equals three zeros
When I joined LIKE.TG, IT Operations had what I’d call a “best effort” strategy—push hard, keep things running, meet your SLAs, and so on. This worked
Return to the workplace: 4 steps to ensure business resilience
Let me offer four steps business resilience teams can take to help enable a successful return to the workplace in 2021 and beyond.
Meet the Now Platform Vancouver release: GenAI, security, and agility
AI is deeply embedded in the DNA of the Now Platform, so it only makes sense for us to embrace GenAI in customer experience. Discover three new innovations.
Transforming customer self-service with User Experience Analytics
Learn how LIKE.TG transformed the customer self-service journey with enhancements to User Experience Analytics in the Now Platform Rome release.
Driving IT operations excellence with continual improvement management
LIKE.TG Continual Improvement Management (CIM) provides a single system of action to implement and track process improvements and support rep performance.
Meeting Recordings app: Overcome Zoom fatigue and FOMO
Let me offer four steps business resilience teams can take to help enable a successful return to the workplace in 2021 and beyond.
Four ways to improve knowledge management using Knowledge-Centered Service
Worldwide there are 5 billion searches a day, of which Google processes 3.5 billion, or 40,000 per second. More than half of web searches now ...
Project management for non-project managers
The custom training team needed to manage projects from inception to close but had very little project management experience. Discover their solution.
Fast time to value: Introducing the Now Platform Washington, D.C., release
The Now Platform Washington, D.C., release delivers fast time to value with intelligent automation, simplified experiences, and extensibility and scalability.
How LIKE.TG Uses Performance Analytics to Drive Business Outcomes
LIKE.TG uses its Governance, Risk, and Compliance portfolio to manage compliance activities like SOX cybersecurity, data privacy, and audit management.
Announcing the 2024 LIKE.TG partners of the year
I’m delighted to announce the LIKE.TG partners of the year. These awards recognize the investment our partners have made to expand the LIKE.TG ecosystem.
Using the NowPlatform to transform the IT experience
At LIKE.TG we’re using the Now Platform to automate and accelerate every corner of the enterprise. Read our Now on Now stories and transformations.
Clearing IT bottlenecks with citizen developers
Citizen developers helped clear IT bottlenecks in the IT customer success department at LIKE.TG. Learn more about the importance of citizen developers.
How LIKE.TG drives legal digital transformation
While businesses have made great strides on digital transformation, legal remains an opportunity. Read how we modernize legal operations at LIKE.TG.
How we address pressing business problems in every Now Platform release
The location of our India Technology and Business Center allows us to identify and understand the most pressing business problems around the world. Learn more.
How automation simplifies hardware asset management
The features in LIKE.TG Hardware Asset Management (HAM) helped us reduce asset management time for engineers and asset managers by 76%.
