客服坐席
eBay信息安全转型：响应时效提升4倍
eBay信息安全转型：响应时效提升4倍: 揭秘eBay如何通过自动化安全平台将事件响应时间缩短80%，整合12类安全工具实现9分钟处置高危事件，漏洞修复周期减少65%，合规审计效率提升5倍。
2024客户服务数字化转型趋势与实战指南
2024客户服务数字化转型趋势与实战指南: 深度解析企业客户服务数字化转型的四大升级方向：预测式服务、情境化响应、全渠道协同和价值量化体系，提供包含员工体验优化、技术实施策略及风险规避的完整解决方案，助您构建高效智能的现代客户服务体系。
The Value of Customer Service Management for Service Providers
Read this for a closer look at the Forrester TEI Study on the Cost Savings and Benefits of Using CSM at a Communication Service Provider.
Mitigate cyberthreats automatically with AIOps
To mitigate cyberthreats, IT and security operations teams need to join efforts and apply a common, automated approach to connect workflows: AIOps. Learn more.
3 ways to digitally transform the customer experience
At LIKE.TG, we’re committed to making work better for everyone. Learn three practical, attainable ways to digitally transform the customer experience
客户服务转型：提升效率与商业价值的实战指南
本文揭示客户服务优化的核心策略，包括从被动响应转向主动预防、打破信息孤岛实现全流程可视、以及智能决策系统的搭建。通过工时追踪、客户满意度、成本节省和业务转化四大验证方法，结合实施风险控制与实操清单，帮助企业构建‘预测-解决-增值’的服务闭环，显著提升客户留存与商业回报。
Customer Workflows: Q&A with Farrell Hough
We asked Farrell Hough, Senior Vice president of Customer Workflow Products, to explain how the Now platform manages complexity.
Great Customer Service Can Come with Great Cost Savings
LIKE.TG commissioned a Total Economic Impact study on the potential ROI an enterprise may realize by using LIKE.TG Customer Service Management.
3 key ingredients for operational excellence
The definition of operational excellence is changing. Learn three ways to break down operational barriers to improve collaboration across departments.
The 7 building blocks of customer service
Successful businesses give exceptional customer service experiences; efficient and productive customer service representatives are a baseline, not a gold
How to Turn Raging Customers into Raving Fans
Staying ahead of the game with a proactive strategy for combatting customer rage will turn customers into fans. Learn more tips on how to achieve this.
Setting up ESG success: Experts weigh in
I spoke with business leaders on the Innovation Today podcast about why and how organizations should incorporate ESG to set themselves up for ESG success.
数字化转型：客户体验与远程协作策略
本文探讨企业数字化转型的关键策略，包括客户体验的数字化重构、远程协作技术选型对比及系统集成风险控制。通过Zoom和LIKE.TG的案例，展示如何提升服务效率与稳定性，并提供实操建议与实施清单，助力企业构建可持续的数字竞争力。
Forrester评LIKE.TG为第三方风险管理领导者
权威报告揭示企业第三方风险管理痛点，70%企业面临供应商风险挑战。LIKE.TG®智能平台通过动态评分、四层供应链穿透等核心技术，帮助微软等企业降低50%人工操作。文章详解云端风险管理平台五大优势及三阶段实施路径，助力企业构建弹性供应链。
Rogers通讯数字化转型：提升客户体验的实战策略
本文深度解析加拿大Rogers通讯的数字化转型案例，揭示千万级用户企业的客户体验提升之道。涵盖员工与客户体验的共生关系、数字化工作流改造三步法、突破传统服务三大障碍的实战路径，以及61%投诉率下降的验证成果，为中大型企业提供可落地的体验优化方案。
ESG技术如何提升企业可持续性与商业价值
本文详细解析了ESG技术在企业可持续发展中的关键作用，包括数据可视化、自动化流程优化和风险预警系统三大核心应用场景。同时提供了成本控制策略、实施路径建议和ROI测算框架，帮助企业平衡短期投入与长期价值。
Adobe and LIKE.TG announce global availability of integration
Adobe and LIKE.TG announced the availability of its partnership integration, to deliver an industry-first solution connecting data from Adobe Experience Platfor
SEC气候披露新规下企业ESG管理实战指南
SEC气候披露新规下企业ESG管理实战指南: 解析SEC最新气候披露规则对企业的影响，提供三步构建ESG管理体系的实操方案，包括数据采集系统搭建、风险控制闭环设计和合规报告生成，并揭示实施中的常见误区与优化策略，助力企业将ESG转化为竞争优势。
CRM转型CSM：提升客户体验的5大策略
本文揭示从传统CRM向客户服务管理(CSM)转型的关键路径，包括全渠道整合、AI智能服务、量化评估框架等实战策略。提供Gartner权威数据支持，详解如何通过技术升级实现客户满意度提升28%、售后成本降低31%的量化成果。
4 ways Australians can use AI to protect data
Globally, 46% of CIOs and 41% of their C-level peers are concerned their cybersecurity isn’t keeping pace with their digital transformation to protect data.
Survey: Risk
Organizational resilience mitigates risk, according to research by LIKE.TG and ThoughtLab. Find out how to get on the road to risk-readiness.
企业ESG战略落地的4个关键方法
本文详细解析了企业如何通过风险前置管理、治理架构融合、电子资产全周期管理和成熟度评估四个维度，将ESG战略转化为可执行方案。文章提供了具体操作步骤、实战优化建议和中小企业低成本启动方案，帮助企业实现可持续发展目标与商业价值的平衡。
A 6
Forward-thinking business leaders understand that even in times of uncertainty, a sound operational excellence strategy is critical to competitive advantage.
客户服务转型：提升45%效率的实战策略
揭秘企业因糟糕服务年损750亿美元的真相，解析Vodafone通过流程改造实现客户满意度提升25%的案例。提供从智能客服部署到全链路数字化的三级实施方案，包含成本投入与效果评估矩阵，助您掌握客户体验优化的核心方法论。
New ways to think about efficient customer service
How efficient is your customer service? Conventional wisdom says that reducing the time required to solve customer problems and increasing the number of
