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Build A Customer-Centric Business Model For Tomorrow
Build A Customer-Centric Business Model For Tomorrow
The New Generation of Consumers: Gen ZsToday, the majority of online and offline customers consists of Millennials and Gen Zs, with Alphas on their way. By 2026,Gen Zs will have massive spending power, outgrowing Millennials.This generation is raised by the Internet, social media, and technology. They are practically born with a smartphone in their hands —it's no wonder customer expectations are very high. According to research,85% of Gen Zs see online shopping as an experiencerather than a transaction.You’d be surprised by the buying motivations of Gen Z. This new generation of customers chooses products that help express their individuality. Personalization is key: Gen Z customers are willing to pay more for targeted products for their individual needs. Moreover, they look beyond products and services, researching the company's values and social causes. Gen Zs won’t buy products and services from brands that don't practice what they preach.Growing up with the Internet, Gen Zs are accustomed to having information at their fingertips. This generation prefers using non-company guidance (such as Google Search, YouTube, or Reddit) to resolve their issues independently, even if they have the option to contact customer service. Interestingly, they even turn to social media for financial advice.The Customer At The Heart of Your BusinessWe must realize that customer expectations are ever-changing. Customers only buy from companies that align with their values, offer a great experience, with products and services targeted to their individual needs. For many companies, this is not easy to achieve.To build a customer relationship, you need to focus on what the customer wants and needs and how he or she prefers to interact with your business based on customer feedback. Becoming customer-centric requires a 180-degree change in how your entire company thinks and operates. Every employee should put the customer at the heart of your business.This shift is more than just offering personalized customer service or sending tailored offers. You have to understand and help customers throughout their entire journey, building and cultivating a long-term relationship with them. Forrester expects customer-centric business models to yield at least 700% ROI over 12 years, resulting in businesses optimizing long-term business goals and sustainable growth.How To Create a Customer-Centric Business ModelAs mentioned above: becoming customer-centric is not easy nor fast. It’s a transformation journey. First, you have to stop thinking inside out and think like a customer. What are their wishes? What do they want to achieve? Then evaluate how your company can implement these thoughts into action.Here are five tips to start your business transformation:1.Get to know your customers.To become customer-centric, you have to focus on the type of customer relationships that you want to provide and understand what they want and need. Get in touch with them, listen, and ask for feedback. With these valuable insights, you can further optimize your company's business strategy. You might even get new ideas or extend your service, enhancing your customer experience.2.Build an authentic brand.What does your company stand for? What is your company's mission? Is this reflected in all your communication? Evaluate your brand strategy and ensure customers resonate well with your brand. Shared values are the basis for a great relationship. Express your values on your website, on your social channels, and in conversations with employees and customers.3.Be transparent.Sharing your values is step one, but acting on them is step two. Ensure your organization believes in what it stands for and acts upon them. Show your customers what you are doing and why you are doing so. Be transparent about your pricing and terms and conditions. It might be worth embracing automated and live chat platforms as customers are looking for information and support anywhere online or offline.4.Offer proactive, personalized service.In every relationship, communication is vital. Ensure customers get the service they expect: whether is self-service or assisted service. See every contact as a relationship-building opportunity. Engage with customers one-to-one and help where you can, as soon as possible.5.Commit yourself.A transformation won’t work if you don’t commit yourself. You’ll have to get the entire organization involved. Develop a strategy with achievable goals. Unsure on where to start? Our advice: start small and work your way up with your team with the right solutions.Customer Service as a Starting PointYour customer service team knows your customers best. Transforming your business into a customer-centric company starts with customer service. They are the ones interacting most with your customers. They can express your values and be the face of your brand. We believe this transformation will reshape customer service into a revenue-generating discipline.
How to Easily Digitize Insurance With Smart Solutions
How to Easily Digitize Insurance With Smart Solutions
Personal and Automated CommunicationThere is still a lot to optimize in the customer journey of insurers. We notice this in discussions with various parties in the market. Insurers receive many consumer questions and strive for frictionless communication. They want to be active on their customers' preferred channels and thus guarantee an optimal customer experience.Improving communication with consumers in an efficient way requires automation. Our advice: automate what you can and want to automate, but keep the personal touch vital for your customers. With smart communication solutions, switching between automation and personal communication is easier than is often thought.Optimize Communication Across Every ChannelThe customer journey with insurers often starts online. Here, a consumer searches for the insurer or adviser that suits them. Then, they will contact you. For example, by registering on the website, telephone, WhatsApp, SMS, or chat. On one hand, the channel that the consumer contacts through depends on the consumer's preference. On the other hand, it depends on which channels the insurer offers. Research which channels are preferred by consumers and make sure you are there.Chatbot for Optimal Customer ContactDo many consumers use chat to make contact? A chatbot is a smart way to optimize your customer contact. Consumers get answers to their questions faster and easier. Many large insurers have already built a chatbot together with LIKE.TG. In this way, these insurers seize technological opportunities to transform traditional business processes.A good example is a user-friendly chatbot from a.s.r.. By implementing this chatbot, 85% of the website users found an answer to their questions. In addition, the NPS of a.s.r. increased by 40 points.Digital Insurance ContractThe next step in improving the customer journey is adding digital conversion moments. For example, is your (potential) customer looking for contact via WhatsApp? Then, of course, you want to bring up insurance during the conversation. It's handy if you can share a digital quote or payment link in the same channel. This way, you make it easy for the customer and bind them directly to you.A simple and smart solution for this is digital signing. This allows you to sign quotations, contracts, and documents immediately legally. This gives both parties a faster certainty and a better experience. In addition, you save a lot of costs on, for example, labor hours and materials. One of our customers, Maandag®, benefits from the experience with digital signing. They no longer send contracts and documents by post but digitally. According to research, professionals and customers enjoy signing and sending contracts digitally. Everything goes a lot faster now.Customer Data CentralDigital conversations also provide significant cost and time savings in portfolio management. An important advantage of digital communication is that you can centrally store and combine the conversation history and customer data. You have the option to put all customer service and marketing data in the same customer data platform. For example, you can save which preferred channels a customer has, or you already have the correct data ready when a customer starts a chat or conversation. The customer doesn't have to provide all the data again with every contact with the insurer. You can improve the customer journey and switch seamlessly between automated and personal communication with the data. In other words: the pursuit of frictionless communication is becoming a reality.Smart Integration With Existing ToolsCan you combine existing data from existing systems? Yes, we can integrate our communication software into existing systems. LIKE.TG's solutions are suitable for all organizations, regardless of size or volume. This way, you automate part of the process, and your employees no longer have to retrieve information in different tools. This saves valuable time that they can better spend on customer contact. Long and expensive implementations are also a thing of the past. In addition, cloud solutions are easy to use.An Optimal Customer Experience for Your CustomersAllow customers to arrange their insurance in a secure digital environment, but keep the personal touch. Embrace the available technologies and improve the customer journey every step of the way. Digitization becomes the solution for an optimal customer experience.
How to Scale in Southeast Asia With WhatsApp Business
How to Scale in Southeast Asia With WhatsApp Business
Being home to approximately 677 million people, Southeast Asia presents fertile ground for businesses to unlock new growth opportunities. When venturing into the Southeast Asian market, however, your business needs to be strategic in choosing the platforms to cultivate a brand presence on. After all, you don’t want to stretch your resources too thin, only to derive marginal improvements in brand awareness or reputation.In this regard, WhatsApp is a strong contender. By now, you would have likely heard of this chat channel. In fact, you may already be using it to keep in touch with friends, family, or colleagues. But WhatsApp isn’t just a well-known C2C platform: it also offers a business-focused solution, known as WhatsApp Business, for businesses to connect and interact with WhatsApp users.In fact, if you intend to scale your business’s Southeast Asian operations, then WhatsApp may just be the key to accelerating your growth in the region. Read on to find out more.Tap on a Top Channel in Southeast AsiaThe convenience of accessing the Internet from a mobile phone has driven a mobile-first approach to the way people obtain information from, shop, and interact with businesses online. And Southeast Asia is especially mobile-mad, with there generally being more mobile connections than there are people in the region.According to strategic marketing consultancy Kepios, for example, the number of mobile connections in Singapore, Indonesia, and the Philippines in January 2021 represented 145.5%, 125.6%, and 138.2% of these countries’ respective populations.WhatsApp also enjoys high usage in Southeast Asia despite the rising number of chat apps at consumers’ disposal. In the 2021 edition of its Social Media Report, audience targeting company GWI named WhatsApp the top platform in Malaysia, Indonesia, and Singapore, among other countries.Businesses that want to scale need to have a presence in their target audiences’ channels of choice. Hence, for succeeding in South East Asia, it isn’t enough for businesses to build a mobile-friendly website and declare that they are “now on mobile.”With WhatsApp being one of the most popular mobile platforms in Southeast Asia, businesses vying for a slice of the Southeast Asian market will also need to establish a presence on WhatsApp. Doing so should not be an optional afterthought.3 Ways of Using WhatsApp Business (With Examples)1. Accept Customer OrdersIt isn’t uncommon for businesses to put up online order forms on their websites. Going one step further, you can replicate the order workflow on WhatsApp, and open a new avenue for receiving customer orders.Through a series of simple commands such as “order” or “confirm,” or through keying in numbers that correspond to various items, customers will be able to specify the items they want and in which quantities. If your business offers delivery, you can also tap on WhatsApp’s location-sharing feature to accurately obtain the customer’s delivery location.This is exactly how pizza chain Pizza Hut Malaysia has implemented an automated WhatsApp pizza ordering system.Customers first initiate a chat with the business’ official Pizza Hut EasyOrder system on WhatsApp. The system then guides them through a series of questions that help customers:Place their order,Schedule delivery or self-pickup at a specified time,Provide their location if they have opted for delivery, andPay for their order through various online payment methods.While most of the ordering process takes place via text chat, Pizza Hut Malaysia’s ordering system also strategically sends images of the available pizza toppings to facilitate the purchase decision.Alternatively, if the customer decides not to proceed with the order, the ordering system will send the customer a coupon code the next day to try and rescue the sale.2. Provide Quick ServicesApart from helping businesses accept one-off orders, WhatsApp Business can also provide businesses with a channel for providing subscription-related services. This process can be largely automated, reducing the extent of manpower needed to assist with customer subscriptions.In Indonesia, telecommunications provider IM3 Ooredoo offers a service for customers to manage their mobile plans through WhatsApp.Customers simply need to launch a WhatsApp chat with Indira, which is IM3 Ooredoo’s digital assistant. The WhatsApp service then detects the customer’s mobile number to confirm that they are an IM3 Ooredoo subscriber. Afterward, the customer will be able to launch the relevant mobile plan service they need, such as:Topping up their credits,Buying new packages, orPaying their bills.However, if IM3 Ooredoo’s WhatsApp service determines that the WhatsApp user is not an existing customer, then the user will be directed to either buy a SIM card with the business, or learn more about its offers and store locations.3. Offer Customer SupportWith WhatsApp being a text messaging platform, customers will find it intuitive to chat with a business to ask about its services or get help with an order.For example, insurance provider Etiqa Insurance offers Singapore customers the option of obtaining live chat support via WhatsApp:Through this platform, customers can seek clarification on general matters, or issues relating to specific insurance policies they have purchased.As your business’s customer support team responds to queries, you may find that some questions can easily be resolved using templated responses. If so, you can set up a chatbot in WhatsApp Business to send automated replies to such frequently asked questions.Then, if a customer has a question requiring human input, your customer support solution can automatically transfer the conversation to a customer service representative. Your representative can then pick up the discussion from where the chatbot left off, for a seamless customer experience.Get Started With WhatsApp Business—the Southeast Asian Market AwaitsReady to leverage WhatsApp to scale in Southeast Asia? Then you have two main options.The first option is to download the WhatsApp Business app. Unlike the consumer version of the WhatsApp app, the WhatsApp Business app allows businesses to create a business profile to display their address and website on their WhatsApp profile. Businesses can also save templated replies for responding to messages more conveniently.The WhatsApp Business app may be suitable for small business owners who want to use the app solely for replying to customer queries, either by themselves or by a single customer support representative. This is because businesses can have only one active user account on the WhatsApp Business app at any one point in time. The WhatsApp Business app is also not capable of supporting more sophisticated workflows, such as chatbots that can accept customer orders or assist with quick services.For such situations, businesses will need to procure access to the WhatsApp Business API. The API provides powerful features, such as automated messaging, team collaboration, and chatbot integrations, for businesses to scale their service offerings on the WhatsApp platform.LIKE.TG is an official WhatsApp Business solution provider, offering API access in competitively-priced bundles for businesses of all sizes. Once you’ve integrated the WhatsApp Business API with your customer contact platforms, you’ll be able to configure your WhatsApp chat workflows and launch a powerful new channel for driving customer engagement and sales. Get in touch to learn more about our WhatsApp Business solutions today.
Provide Seamless Operations For Your Customer Engagement
Provide Seamless Operations For Your Customer Engagement
Happy customers are returning customers. And returning customers may even become brand ambassadors!I'm sure you've employed the best solutions to engage with your customers. But do they deliver a good customer experience? Are these solutions smooth and hassle-free? Is the user experience you're offering truly seamless, both for your customers and your employees?Why a Seamless Customer Experience Is ImportantTechnology should make life easier, not complicate it. Perfectly well-crafted solutions can be in vain if your customers can not appreciate the effort.Customer expectations are high and even the most technologically advanced solutions can annoy your customers when your different applications and solutions aren't linked and don’t ‘talk’ to each other. Your solutions end up being their own little islands. The customer is then forced to row their boat from one island to the other whilst growing exhausted and annoyed.Even your employees will start to feel frustrated when their internal experience is anything but seamless. Multiple logins, inaccessible data, and solutions without clear ownership can cause friction and slow down operations. Everybody wants to be able to offer the optimal customer experience, but if (legacy) software prevents the customer journey from going smoothly, it will be frustrating for all parties involved.How to Create Seamless Customer EngagementHow can you ensure that your operations and processes run smoothly and seamlessly? Let's have a look at how to create a frictionless experience for your customers and employees.Seamless Customer ExperienceA seamless customer experience is, simply put, a frictionless customer journey. Customers have high (technological) expectations of businesses and when these expectations are not met, the customer will experience this as friction. Ask yourself these questions:Do I communicate with my customers on the channels they prefer to use?Is our business available when customers most need us?Are my (digital) processes automated for self-service?Is my UI mobile-friendly?Is it easy for my customers to find important information?Is my communication personalized?Do I offer solutions that my customers are familiar with?Do my solutions require work from my customers?To create a seamless experience for customers, it is important that you meet or even outperform their expectations. A mobile-friendly or mobile-first approach will make your business approachable and automating processes online will allow your customers to self-service. Customers will have a positive experience with your business when the solutions you offer require minimal effort from them, are easily navigable, and are available on platforms and channels that they are familiar with.Seamless Employee ExperienceA seamless experience for your employees means smooth operations and processes that will make their job easier. Your employees' solutions should work for them, not against them. Ask yourself these questions:Do my employees need multiple logins to access all systems necessary to do their job?Is all knowledge stored in one place?Are data and data analysis easy to access?Are all software solutions owned by different providers?Is the support for the (software) solutions well organized?Do the (software) solutions have clear ownership within our business?Do I know enough about the security of our solutions?Do my (software) solutions adopt new innovative trends? Do they stay on top of the technological developments?Do the solutions increase the quality and speed of work?To create a seamless experience for your engaged employees, the (software) solutions must be integrated. Ensure that all (customer) information and data is available where needed. Let different solutions tap into the same knowledge base to prevent miscommunication and loss of knowledge. Make it easy for your employees to access the software they need to be able to do their job and ensure that the support for these solutions is fast and easily accessible.You can achieve this by either syncing existing solutions from different providers to each other (via open APIs) or finding a provider that offers an all-in-one package.Our VisionAcross all sectors and at companies of all sizes, technology departments must identify and deploy innovative IT solutions that meet today’s business needs while anticipating the challenges of tomorrow. Use cases and specifics may change from one business to the next, yet all technology departments share the purpose and goal of creating, simplifying, and streamlining complex digital processes.IT and technology decision-makers must find solutions that meet the customer expectations and improve employee experience without creating more work for the humans that deploy, maintain, secure, and repair them.Wish to learn more about seamless operations and the importance of a consumer-led technology estate? Have a chat with us today.
Conversational Channels Are No Longer Optional
Conversational Channels Are No Longer Optional
Customers aren’t email addresses, or phone numbers, or WhatsApp handles. They are discrete individuals, making different choices. Whether it’s inbound or outbound, real time or time shifted, people’s communication preferences span a rainbow of moods and modes. Because they’re not thinking channels—they’re thinking goals.And what do customers need to reach these goals you might ask? They want to communicate on the channels they already use in their daily lives. Whether that’s via WhatsApp, SMS, Apple Messages for Business, or even through voice calls. Nobody wants to download another app to get in touch.Each channel comes with its own strengths, and most customers use more than one channel. Send automated updates via SMS. Let a chatbot respond on WhatsApp Business. Or swing in an agent when the conversation needs a human touch. The goal is to keep the conversation connected as a user switches between platforms. This is known as omnichannel messaging.So how do you choose which channels are the right fit for your business? Let's discuss the conversational channels LIKE.TG's cloud-based Business Messaging API currently covers.WhatsApp BusinessWith 2 billion users, WhatsApp is one of the most popular messaging channels on the planet. WhatsApp Business API allows you to interact seamlessly with your customers in real-time whilst using the rich media features that the channel provides.Facebook MessengerNow separate to the main Facebook mobile app, Facebook Messenger has some subtle differences to WhatsApp Business despite both being owned by the same parent. Facebook Messages tend to be closer to email than WhatsApp’s real time chats. With a more social aspect than WhatsApp, there’s also a high proportion of bots, with hundreds of thousands of companies using AI to answer common questions and kick off conversations.Instagram MessagingBy enabling Instagram Messaging, businesses are able to provide 1-on-1 customer care and have personalized conversations with consumers that reach out to them via their Instagram Business Profile, Stories or Shop. With over 1 billion active Instagram users, Instagram Messaging provides businesses a great opportunity to provide customer care and drive sales.Apple Messages for BusinessApple Messages for Business adds value to your omnichannel messaging strategy. How? It’s threefold: the profile of the Apple user, the way it integrates with other Apple apps, and its rich features and entry points. Its advantages include higher-value conversations with higher-value customers. In Apple Messages for Business, all conversations are started by the customer, reaching out to your business. And once they do, Business Chat users are at an advantage: fewer websites offer it as an option, funneling more customers into your space if you offer it.SMSThe original mobile notification channel, SMS has been around since 1992—and is perfect to send customer service updates and delivery advice. It’s a native channel that 1.5bn people still use every day—meaning it’s unlikely to go away any time soon. It lets you communicate reliably with every phone in the world—and there are more of those on Earth than there are people! Of course, you may be using it already—but unless it’s integrated into your broader engagement strategy, it’s not delivering its full potential.RCSRCS —Rich Communications Services— is an unfamiliar acronym to consumers, but millions use it every day without knowing: there are 430m active users. Unlike others, it’s not so much an app as a set of protocols that companies can build messaging apps on. Google Messaging App is one of these. With a large audience and less market recognition, RCS is an interesting addition to any omnichannel messaging strategy.Google’s Business MessagesEnable consumers to chat with you directly from Google Search, Maps and across your owned channels with Google’s Business Messages. It offers you a great opportunity in guiding and supporting customers when they need it, anywhere, anytime. With direct access from Google Search, Maps or across your owned channels, you can deliver helpful, timely, and rich experiences to your customers, across the entire customer journey.ViberAnother app with global reach is Viber. A new name to many in North America and Western Europe—which is the whole point: it’s common in countries outside these markets, including over a billion monthly users in Eastern Europe, Russia, the Middle East, and parts of Asia. It offers businesses two services: Viber Business Messages and Viber Chatbot. Viber Business Messages works for outbound messages like (opted-in) promotions and offers. For customer service, Viber Chatbot lets you answer user questions automatically and pick up the conversation after, switching to a human agent if needed.And More Conversational Channels to Come.LIKE.TG’s API for conversational channels offers you the opportunity to connect with your customers on their preferred channels. It's an essential asset to growing your business online.Attract customers with marketing messages, keep them in the loop with service notifications, and update them at every step of the customer journey. The API lets you engage more deeply across media, with one-to-one chats that solve queries and answer customer service issues.You can start small- even with a single channel- and add others as you scale. And as new conversational channels emerge, they’ll be added to the API, ready for you to integrate into your own processes
5 Examples of Relationship Marketing Done Right
5 Examples of Relationship Marketing Done Right
What Is Relationship Marketing?Relationship marketing is a business strategy that builds and nurtures long-term personal connections between your brand and your existing customers, increasing engagement, satisfaction, and loyalty.With increasingly expensive customer acquisition costs, customer retention is one of the most critical factors in a company’s success. According to Semrush, the probability of selling to an existing customer is between 60% and 70%, whereas the likelihood of selling products or services to a new customer is only between 5% to 20%.Relationship marketing is a force multiplier. How? Quality customer experiences deepen the trust and devotion customers have for your brand. Many companies strive to offer a great customer experience but also, need to ramp up their customer retention strategies. Interacting with repeat customers through ongoing conversations creates bonds that competitors struggle to break. The result: Long-term customers who increase your customer lifetime value (CLV), customer retention rate, and even generate new leads.Let’s dive in and showcase five businesses that are hitting it out of the park.Here Are 5 Relationship Marketing Examples1. GrabGrab started out as a ride-hailing app but has since created a viable ecosystem in Southeast Asia covering transport, food, supermarket, and package delivery, offering plenty of available jobs to their partners. Grab gave opportunities for drivers to earn additional income via using its app platform. For example, Grab helps new drivers by giving them mobile phones with a payment plan, and the team reaches out to these drivers to explain its app, WhatsApp, and Google Maps services. This ensures their drivers are equipped with the knowledge that they need.Customers are everything to Grab, and the company goes beyond to serve its customer needs and enhance its partners' experiences. Grab continuously cultivates its partner driver's relationship and enables drivers to earn additional revenue than the average taxi driver. Like-minded consumers are inspired to support a brand like Grab that concretely demonstrates its values.2. StarbucksStarbucks helped make getting a cup of coffee what it is today. Starbucks is a cultural icon as it is a business, showcasing its ubiquitous cups in social media posts on Instagram, Facebook, Twitter, and Pinterest. For example, Starbucks’ tagline on Pinterest reads, “Inspiring and nurturing the human spirit – one person, one cup, and one neighborhood at a time.”Starbucks sends frequent emails to their customers, informing them of exclusive offers and new beverage launches. They also share customer content and interact with them on their social channels. Their tight-knit community often lines up before sunrise for the chance of obtaining their latest holiday-themed cup or specialty beverage.3. GEGeneral Electric (GE) is a multinational conglomerate whose tagline is “Building a world that works.” GE has set itself apart from traditional energy companies by positioning itself as an innovator, thought leader, and sustainable technology company. In addition, GE has focused on employee participation and compelling storytelling to craft an identity as a global content marketer.Their GE Reports website is an excellent example of content marketing, including podcasts, articles, videos, and infographics that help build strong relationships with customers. They achieve their goal of informing and educating their shareholders and the public about relevant topics through curated content for segmented markets.4. American ExpressAmerican Express (Amex) has successfully mastered the customer journey. Its strategic marketing campaign approach encompasses account applications, onboarding, engagement, cross-selling, and referrals, making it one of the most successful credit card businesses today.Their account opening process is customer-friendly and straightforward, taking only 30 seconds to complete. New customers receive bonuses via direct mail, including discounts and travel perks. In addition, their multichannel “Share the Love” referral program (promoted online, on social media, and via email marketing) is strong, granting the referring party 15,000 bonus points.5. Circles.Life To capture the elusive millennial market, Circles.Life disrupted the telco industry in Singapore and began offering consumers mobile services without long-term contracts. This approach (unorthodox for telecom carriers) proved wildly successful, improving customer satisfaction, engagement, and referral business.Despite not having a brick-and-mortar store, Circles.Life leverages social media platforms to engage and convert customers. Their marketing team also relies on these channels for social listening and enhanced customer engagement such as actively gathering reviews and product feedback and launching new products based on the customer's valuable inputs.In addition, Circles.Life's referral program has been the most effective channel for customer acquisition as over 40% of their transactions are due to referrals via word-of-mouth. Every Circles.Life customer has a unique referral code that can be shared with friends and family.Benefits of Relationship MarketingNow that you’ve seen the inspiring relationship marketing examples, let’s discuss some of their benefits.Higher Customer RetentionRelationship marketing turns potential customers into happy, loyal customers who often buy products and services from companies. Studies show that fully engaged customers spend 23% more than unengaged customers. Cultivating loyalty with existing and new customers is key to your business's success.Increased ReferralsHappy customers want their friends and families to get acquainted with their favorite brands too. 92% of consumers trust referrals from people they know, and customers referred by a friend are four times more likely to buy.Even in this digital age, word of mouth is priceless, and you should treat any customer who refers their friends or family to your business with utmost satisfaction.Improved ROIReturn on investment is a key performance indicator (KPI) that often determines a marketing strategy's success or failure. Increased retention drives customer acquisition costs down, making more marketing dollars available for long-term relationship marketing efforts.Increased Competitive AdvantageIf you think everyone has realized the value of relationship marketing, think again. There are still vast opportunities to use this powerful tool to gain a foothold in a very competitive marketplace. Building quality relationships can help you stand apart in the sea of sameness, cementing long-term success.A proactive, personal approach to customer service goes a long way in terms of customer retention.Enhanced Brand ReputationHappy customers are your most important asset. Satisfied customers often use social media platforms to talk about their experiences with companies, both good and bad. Inspiring your customers to sing your praises enhances your brand reputation, leading to new customers and repeat sales.Ready To Get Started With Relationship Marketing?LIKE.TG’s Mobile Marketing Cloud enables you to reach your customers on their favorite mobile channels, sending hyper-personalized messages that resonate and spark engagement.Mobile Marketing Cloud is an omnichannel marketing platform built specifically for B2C marketers. It provides the user-friendly tools you need to create smart audience segments and dynamic workflows for hyper-personalized mobile campaigns, kick-starting your relationship marketing strategy.
Developing a Last-Mile Fulfillment Experience That Delivers
Developing a Last-Mile Fulfillment Experience That Delivers
A package may have traveled a long distance to reach its intended recipient. Possibly even halfway around the world! But the journey isn’t over yet. The package is now at the second-last stop of the way, and it’s up to your logistics business to safely take the package to its final destination—namely, its owner’s hands.Enter last-mile fulfillment, which is the process spanning this final transport trip. It’s an essential component in e-commerce, where people shop online and expect their orders to reach them in perfect condition.Your logistics business will need to adopt the right strategy and tools to prove itself as a reliable last-mile fulfillment partner for e-commerce. After all, as Statista shares, retail e-commerce market volume in Southeast Asia is forecast to only grow over the next few years. In this guide, we explore what last-mile fulfillment is and how you can improve your last-mile fulfillment processes to:Improve customer satisfaction,Facilitate a better business relationship with retailers, andReceive a healthy stream of delivery jobs as you ride the e-commerce wave.What Is Last-Mile Fulfillment?Last-mile fulfillment refers to the last step of the delivery process that gets a package from the retailer to the customer.In a typical e-commerce fulfillment process, a customer first orders an item from a retailer. The retailer arranges the customer’s item to be packed and perhaps even flown in from abroad. After that, the package is sent to a central distribution center closest to the customer.At the distribution center, the package is assigned to a logistics company, which tasks one of its delivery personnel with transporting the package. The delivery personnel picks up the package and delivers it to the customer to fulfill their order. This is the last step in the delivery process, hence where last-mile fulfillment comes in.What Could Go Wrong During Last-Mile Fulfillment?So many things. The main concerns during last-mile fulfillment include packages being delivered late or even going missing before delivery. Such scenarios could happen due to myriad reasons, such as:Unexpected delays in delivery schedules. For safety reasons, delivery personnel may need to temporarily halt delivery during poor weather conditions. Traffic jams can also impede delivery (traffic in Indonesia and Thailand is known to be notoriously congested, for example!)The delivery personnel having difficulty finding the customer’s location. This could happen if the customer had mistyped their delivery address or if the customer’s neighborhood has a confusing layout or lacks signage.Having insufficient delivery personnel to deliver orders. If your logistics business doesn’t have enough delivery personnel to keep up with demand, you might be unable to adhere to delivery schedules.No one being home to collect the package. The result is a wasted trip for your delivery personnel, who will also need to return at a future date to re-attempt delivery.Customers have high expectations for delivery. They want their orders to arrive in pristine condition and to arrive fast. Possibly even on the same day or the next day at the latest, for groceries and essential household items.If your logistics business is unable to deliver (pun not intended), expect many unhappy customers who will express their dissatisfaction to the retailer. Retailers want their logistics partners to handle high order volumes and tight delivery timelines. So when they get wind of how your logistics business is failing in last-mile fulfillment, they may not want to continue engaging you for delivery jobs.The result? Your revenue takes a hit.How to Improve Last-Mile Fulfillment: 4 Ways1. Hire More Delivery PersonnelIf a shortage of delivery personnel is affecting your last-mile fulfillment performance, then the clear solution is to hire more.A popular option is for businesses to crowd-source their delivery personnel on an independent contractor basis instead of putting them on full-time payroll. For instance, Amazon’s Amazon Flex program allows anyone with their vehicle to take up ad hoc package delivery jobs for Amazon on a flexible schedule. Similarly, Grab engages independent delivery partners to deliver freshly prepared meals, groceries, and even documents.Through such a crowd-sourcing arrangement, logistics businesses can rapidly adjust the size of their delivery personnel base according to the number of delivery jobs received. Having such a skill is vital during major shopping periods where orders—and hence the demand for delivery—will predictably spike.2. Invest in Smart TechnologyBesides beefing up your human resources for last-mile fulfillment, leveraging smart technology can also help you deliver orders more effectively.For instance, tap on transport management software platforms that help logistics businesses optimize delivery routes and maximize the number of orders delivered within a particular schedule.These platforms may also include built-in communication features for businesses to contact delivery personnel on the go. This way, if a person monitoring traffic conditions in the business’ headquarters becomes aware of a traffic jam, they can inform affected delivery personnel ahead of time and re-route them to maintain timely delivery.At the same time, the logistics business can use a customer engagement solution—such as Mobile Marketing Cloud—to send an automated message to the customer that their package is delayed (but still on its way!)Alternatively, customers may want to make proactive inquiries into the status of their package or change the date of delivery. An intelligent conversation platform like Conversational AI Cloud can provide a 24/7 self-service portal for customers to manage their deliveries anytime and from any location.Last but not least, look into e-signing software to digitally take customer signatures for deliveries. By doing so, you do away with the tedious handling of physical delivery documents.3. Explore Alternative Fulfillment MethodsInstead of sending packages to customers’ homes, why not deliver them to a central location that’s convenient for customers to head to? Not only making the last-mile fulfillment more efficient, but it can also prevent the headache of bringing a package to a customer’s address—only for no one to be around to receive it.For example, smart parcel locker systems are gradually becoming commonplace. These are lockers typically located near a cluster of residential blocks, in which delivery personnel can deposit individual packages. Afterward, customers can retrieve their packages by keying in a unique access code or scanning a QR code associated with their package.Alternatively, work to establish collection points at merchants near residential areas, such as convenience stores. Your delivery personnel can drop off packages with these merchants for customers to pick up at their leisure. The customer may also choose to purchase something from the merchant simultaneously, creating a win-win situation for all parties involved.4. Prioritize Your Communication With CustomersTry as you might, not all deliveries will go as planned. You may need to inform customers of delayed delivery due to unforeseen events, or customers may want to reschedule delivery. This is where maintaining an open customer support channel can help smoothen out such last-mile fulfillment complications and leave customers happy with their delivery experience nevertheless.With Mobile Marketing Cloud, your business can proactively send delivery updates to notify customers of when they can expect to receive their packages. These messages will be saved in Mobile Marketing Cloud, and can also be synced to our Mobile Service Cloud customer service software to facilitate any subsequent customer service conversations.Mobile Service Cloud then allows your business to engage customers on their preferred communication channels, such as WhatsApp, Facebook Messenger, and Instagram Messenger. Regardless of the preferred channel, all support messages will be consolidated into an Agent Inbox for ease of management by your customer service team.Conversational AI Cloud also integrates with Mobile Service Cloud to unlock powerful conversational AI features for automating responses to common queries 24/7 (especially delivery status questions from eager customers!) Then, for queries requiring more human support, there is a smooth handover to Mobile Service Cloud, which seamlessly connects customers to a customer service representative for specialized assistance.Last-Mile Fulfillment May Take Place Last, But It Should Not Be An Afterthought.No matter the number of miles a package may have clocked in its “travels,” they all count for nothing if the package ultimately fails to reach the customer. As the party in charge of last-mile fulfillment, you don’t want your business to be the weak link that causes a well-executed supply chain to crumble.Even if your logistics business is faring well at this time, it pays to invest in enhancements for greater scale in the long term. Consider upgrading your last-mile fulfillment tech stack with Conversational AI Cloud, which adds a layer of artificial intelligence to your customer service processes.When you incorporate Conversational AI Cloud into your operations, you gain deeper insights into your customers and their common delivery-related inquiries. Using such data, you can work on providing information that preemptively addresses such concerns, and foster a more delightful customer experience. You can also look forward to rendering smart and timely responses to frequently asked questions, while freeing up your staff to attend to more complex customer queries.Explore how Conversational AI Cloud can improve your business’ last-mile fulfillment experience today.
The Future of Customer Service Starts with Multidisciplinary Teams
The Future of Customer Service Starts with Multidisciplinary Teams
What Are Multidisciplinary Teams?Multidisciplinary teams originated in the healthcare industry — as School of Design Thinking notes, they can be defined as,"A group of health care workers who are members of different disciplines — each providing specific services to the patient. They coordinate their services and work together towards a specific set of goals."Whether you’re in the public or private sector, B2B or B2C — multidisciplinary teams can help break down silos and support customer-focused employees to create more enhanced and cohesive customer experiences.Professionals in customer-focused multidisciplinary teams benefit from unique perspectives and expertise of different departments — including those in sales, marketing, customer experience, and customer service.In this article, we dive into the value of multidisciplinary customer-focused teams in more detail and show you how to get started with them.1. Why Should You Care About Multidisciplinary Teams?From sales and marketing to customer service — there are multiple departments and professionals involved in creating a supportive and engaging customer experience.But when these teams don’t communicate effectively and align themselves towards a common goal, both the customer experience and overall success of a business suffer. One of the best ways to break down these organizational silos and create the kind of customer experiences consumers crave is to focus on creating multidisciplinary teams. Each person brings his or her diverse expertise and unique perspective on fulfilling customers’ needs to the table and exceeding customer expectations.In addition, such a team correlates with customer perception — customers typically perceive your company and the people who work for you as a single entity, not a “sales rep” versus a “customer service rep”.2. What Are the Benefits?By breaking down silos, each professional can work together to shape and create a responsive, engaging, and supportive customer experience that reflects every individual customer’s needs at every single touchpoint. As B State notes, when everyone shares the same viewpoints, skills and experiences then creative and dynamic thinking will atrophy.Each professional from each team can offer a ton of actionable, additional insights into customers — what they want, what they value, and what their biggest struggles are. For example, marketing professionals can take insights from other team members to attract new prospects at the earliest stage of the customer journey. While customer service professionals can better pre-empt customer needs and problems based on live chat and customer support, providing faster and more effective resolution.3. Why Multidisciplinary Teams Matter in the Eyes of Your CustomerAccording to Helpscout, 63% of customers expect businesses to have a prior understanding of their unique needs and expectations. While each team that deals with or directly targets customers has its own understanding of customers and what they want and need — this information can get lost in translation with siloed working.A research from Salesforce shows that 76% of customers expect consistent interactions across departments, but 54% state that they feel like sales, customer service, and marketing teams don’t share information. When important customer information isn’t shared, a consistent and streamlined customer experience gets disrupted.Besides, based on customer feedback, HubSpot reports that 70% of consumers believe that departments should work together to meet their needs. For example, if customers have a question about upgrading a subscription — they would prefer the customer success team to connect them to sales, rather than reaching out to them by themselves.Multidisciplinary teams address this expectation — as professionals can quickly and effortlessly share customer information and work together to ensure that the right team member can handle the issue or query.4. Tips to Start Working with Multidisciplinary TeamsTo help make a multidisciplinary team a success, you need to begin with clear guidelines that are customer-centric. These should include:Clearly stated shared goals and metrics – focusing on the customerA shared understanding of roles within the team and how these roles will impact one anotherStatements around working practices, schedules, and preferred channels — different professionals will likely be used to approach these differently.The Way to Meet Customer Expectations: Multidisciplinary TeamsBy breaking through silos and enriching customer insights — multidisciplinary teams can go a long way in enhancing customer experiences and customer satisfaction. Additionally, by creating a streamlined customer experience and bringing new perspectives on how best to serve and support customers, multidisciplinary teams are well-placed to meet customer expectations.The rise of multidisciplinary teams is one of the customer service trends covered in our whitepaper on future customer service trends. Curious to learn more? Read our whitepaper here.
How to Get More Leads With SMS and Email Marketing
How to Get More Leads With SMS and Email Marketing
A lot of businesses don’t use SMS and email marketing to their fullest potential, as they don’t always use the right techniques to improve the open- or conversion rates of their marketing messages. Once you know how to get started with the conversion optimization of your SMS or email marketing campaigns, you will be able to significantly increase your conversion rate and utilize your marketing channels to their full potential.Conversion Optimization for Mobile MarketingConversion optimization for Mobile Marketing is the process of testing and experimenting to improve all possible facets of your campaign. This can be the headline, subject line, the text in the message itself, the audience you’re sending it to, the time of day, and more. Everything that your message encompasses can be subjected to optimization.If you want to start optimizing your messages, it’s best to do so in a structured way. With a good structure, this ensures that you can learn from these results later on and that you don’t just start testing things based on gut feeling.6 Steps for Conversion Optimization1. Establish a Mobile Marketing BaselineTo find out whether a new version of your message performs better, you first need to know how it has performed in the past. Establish a marketing strategy to compare the results of your new messages. This will help to increase your conversion rate optimization (CRO).Be sure to note any relevant results like the number of recipients, time of day, day of the week, time of the month (e.g. did you send the message around pay-day or just before when everyone postpones spending money until their paycheck arrives?), open rate, click-through-rate (CTR), amount of conversions (note: specify what a conversion is for you), conversion rate, and anything else of importance.2. Analyze Results and ImproveTo learn how your message can be improved, it’s important to analyze the results. What parts of your message are not performing as well as they could? Is the open rate lower than expected?Or are people opening your message, but not taking any further action based on the contents of the message? Your analysis will tell you which parts of your message can do better and will help you to formulate your goal.3. Determine Your GoalIf your open rate is low, your goal will be to start improving that. If there are multiple parts of your message that you would like to improve, start with identifying the most important one. If, for example, your open rate and click-through rate of the message’s contents are low, it would be better to first work on the open rate.After all, no one is going to see your improved content if no one is opening it in the first place. So, determine your goal and let that direct your focus towards the thing that needs improvement most.4. Form Your HypothesisBy now, you have a pretty clear idea of what you need to improve to reach your goal. But how are you going to do that?You need to form a hypothesis about what you think would work better than the message you have now. You may already have some ideas about things that might work based on previous experiences. Or you may have no idea where to start.You can start by evaluating some email/SMS marketing best practices and see whether these would fit for your business. You will only know whether these are suitable for you once you start testing, but it gives you a solid starting point.5. Set Up the TestOnce you have done the analysis, determined your goal, and formulated your hypothesis, it’s time to set up your test. The best way is to do an A/B test. An A/B test compares version A (the original version) to changes made in version B while all other conditions are kept the same.If you send the test to a big enough group of recipients and all conditions (e.g. time of day, day in the week, type of audience, etc.) are kept the same, an A/B test will let you conclude whether the results can be attributed to the made changes or whether they happened due to chance.This depends on your sample size. You need to send it to a large group of people to be able to determine whether the results you achieved are significant. You can use a sample size calculator to determine how big your sample needs to be so you can be sure that the result you’re getting is due to the changes you made and not due to chance.If you’re working with LIKE.TG’s platform, use the Address Book app to randomly divide your recipients into two marketing groups. Make two separate campaigns, one for version A and one for version B. Keep everything in the campaigns the same except for the element you want to test.Set up your message, implement the changes in version B, randomly add one of the recipient groups to campaign A, and add the other to campaign B. Send your message, and wait for the results to come in.The sample size indicates the size of the group of people who are going to receive your message. The size of this group and the number of conversions you’re getting determine the significance of your test.Significance refers to whether we can rely on the made changes to have generated these results, or whether we can’t rely on the changes, but see that the results were simply due to chance. What this really means is that we want to be able to say: we can be 95% sure that the changes we made will improve our conversion rate.6. Analyze the ResultsOnce your test is finished, you can analyze the results to determine whether the results confirm your hypothesis. Keep sample size and significance in mind so you never draw conclusions based on effects that resulted by chance.For example, if all conditions besides the test variable were the same and version A was sent out to 2000 recipients and had 3 conversions, and version B was also sent out to 2000 recipients but had 60 conversions, it’s safe to say that version B has performed significantly better. If you want to be sure about the significance of your results, you can always use a significance calculator.When you have analyzed the results and implemented the changes, the entire process can start again to keep improving and improving.Get Started With Mobile Marketing CloudFor the most effective mobile marketing campaigns, you need the right marketing tool. Mobile Marketing Cloud by LIKE.TG, offers solutions for your campaigns, landing pages, marketing automation, and data collection that will enhance your strategic marketing efforts.We have been able to severely increase the performance of our messages by running A/B tests. You can do this too by following the steps we explained above. Make sure you keep improving your messages to get the most out of your marketing for your business and to be one step ahead of the competition by staying on top of your results.
Avoid Losing One Third of Your Customers in One Day
Avoid Losing One Third of Your Customers in One Day
Knowing this, the first thing you would expect retail brands to do is to start getting their customer service in order... wouldn’t you? After all, customer service is the department most likely to make the quickest, most positive impact, on your Customer Experience (CX) — and prevent up to 70% of customers from leaving along the way. Sounds too good to be true? Let’s see.Brands Are (Still) Losing the CX BattleDespite the fact that 80% of companies expect to compete mainly based on CX and 84% see an uplift in revenue/profits when they improve it, companies’ CX improvements keep on stalling, year after year.Brands that want to excel in their CX should focus on emotion. In every industry, companies with a good customer experience will have a greater influence on customer loyalty to the brand and achieve the CX differentiation from other companies.So, What’s Going On?While consumer expectations keep on rising (probably due to the Amazon Effect), many brands are struggling to get a grip of customer experience. They struggle with defining CX, prioritizing, and connecting the right internal departments. Some senior management teams are still skeptical and want more proof of ROI before they get serious about CX. Some brands find it hard to get a single view of the customer across multiple channels— systems and data can be a pain. Others say they struggle to map customer journeys across channels.But let’s take one step back. Here’s a question for you:What do you think is the most important part of designing a great customer experience?Knowing What the Customer Expects“Customer expectations are being redefined every day and the ability to meet basic expectations is table stakes”- Dutta Satadip, Global Head of Customer Operations, PinterestThe ability to meet basic customer expectations is table stakes when you want to compete on customer experience. So, what are those expectations?We all talk a lot about emotions, positive experiences, seamless experiences, personalization, and so on, but if we take a look at PwC’s Future of Customer Experience survey, a pattern emerges.Nearly 80% of surveyed consumers say that speed, convenience, knowledgeable help, and friendly service (and easy payment) are the most important elements of a positive customer experience. Likewise in the Asia Pacific, customers remain attached to a high emotional value to human touch for a positive customer experience.And, when we started researching online shoppers and their expectations back in 2014, we found exactly the same. When it comes to customer service, customers want it fast, friendly, and effective.What People Value Most in Their Customer Experience (PwC):SpeedFriendly ServiceKnowledgeable ServiceConvenienceEasy PaymentWhat People Expect From Customer Service:SpeedFriendly ServiceEffective ServiceFrom here, it should be quite easy to connect the dots.Where Customer Service and Customer Experience ConnectIf you want to make serious headway in CX, start getting your customer service up to scratch. Let service work on meeting customer expectations— today.The best start is to get service conversations under control, and start meeting industry targets with four Customer KPIs:Speed to respondEffective in solving customer issuesFriendliness of your service teamAvailability of your customer service teamAfter that, you can define Operational and CX KPIs. But that is another story.Before we go, let’s revisit our opening stat:32% of customers will leave your brand after just one bad experience.And what is the single biggest reason people have that bad experience? Yes, it is customer service!
Top 5 Marketing Tech Stack Essentials for 2022
Top 5 Marketing Tech Stack Essentials for 2022
Some marketing teams rely on one to four trusted tools in their marketing tech stack, while others have as many as 21 or more. And the more tools your team needs, the more time they’ll likely spend testing different tools to identify the best ones. Your team may also incur more costs in the process as not all tools can be used for free.To save your marketing team such time and financial costs, we’re going to share our top five recommended tools for adding to your marketing technology stack in 2022.What Should Marketers Consider When Developing Their Marketing Tech Stack?Different marketing teams have different modes of operation, so you can’t give your marketing team another business’ marketing tech stack and expect it to work just as well. Instead, you’ll need to tailor your marketing tech stack according to issues such as:What is your marketing strategy? For example, which multiple channels does your business use to market itself? And which channels do your customers regularly use? You’ll want the tools in your marketing tech stack to integrate well with these channels.What challenges is your team facing with your existing marketing workflows? Look for tools that can help smoothen out these points of frustration. In particular, tools with automation capabilities can be extremely beneficial for getting repetitive tasks done on autopilot.What is your budget? Needless to say, your chosen marketing tools have to fit your budget for acquiring new technology.Can the tools in your marketing tech stack talk to each other well? If you need to send data from one tool to another, it’s worth checking if these tools have native integrations that create a seamless data synchronization.Here Are the Tools You’ll Need in Your Marketing Tech Stack for 2022A well-developed, robust marketing tech stack can help marketers execute more effective campaigns while reducing the costs incurred in the process. Scroll our list of recommended marketing tools to kick-start the development of your own marketing tech stack!1. An Audience Research ToolSuccessful marketing starts with first understanding your customers. You may have already created customer personas that describe your customers’ backgrounds, desires, and pain points. But where are they spending their time online? Without this information, you could end up blindly launching campaigns across many channels and still fail to connect with the majority of your customer base.This is where an audience research tool comes in. It provides insights into the social media accounts that your customers follow and the websites they visit, among other data. Armed with this vital intel, you can hone in on specific channels to develop campaigns for—because you know for certain that you’ll find your customers there.According to a 2022 Market Research Trends report by Qualtrics, 67% of businesses surveyed expressed greater interest in acquiring new specialized market research technology. Will your business be one of them?Recommended audience research tool: SparkToro2. An Omnichannel Marketing ToolAfter learning your customers’ favorite channels, it’s time to market to them on these channels. With an omnichannel marketing tool like Mobile Marketing Cloud, you can build targeted marketing campaigns to engage customers on their preferred mobile channels—be it WhatsApp, SMS, email, or something else.Here are the before-and-after differences when a business adds an omnichannel marketing tool to its martech stack:Before using an omnichannel marketing tool:Marketing teams have to manually execute campaigns, introducing lag time into the process.Marketing workflows are fragmented across separate marketing channels.Customers are subjected to generic marketing campaigns that may not suit their tastes or address their pain points.After using an omnichannel marketing tool:Marketing campaigns launch automatically upon being triggered, helping your business to capitalize on marketing opportunities without delay.Marketing workflows on various channels are consolidated into a single platform for ease of management.Customers receive marketing communications tailored to their preferences and enjoy a more personalized customer experience.Recommended omnichannel marketing tool: Mobile Marketing Cloud3. A Customer Data Platform (CDP)Your business may have collected a significant amount of customer data in the course of its operations. But you may have difficulty making the most of such data if you’re unable to determine which data points belong to which customer. This in turn makes it challenging to tailor your marketing campaigns according to your customers’ needs and interests.You wouldn’t be alone in facing such issues. In the February 2022 edition of The CMO Survey, fellow marketers also reported wanting tools for tracking integrating customer data across touchpoints. However, fewer than 40% of them were sure they had found such tools.Well, we’re here to reveal the ideal solution—namely, a customer data platform. This software helps unify your customer data across different touchpoints and build comprehensive profiles of each customer who has interacted with your business. Analyzing these profiles, you’ll gain a clearer understanding of your customers and how to market to them for higher engagement and conversion rates.Download your guide to Customer Data Platforms here to increase conversion by unifying your online and offline customer data.Recommended customer data platform: Mobile Marketing Cloud (which also has a customer data platform built in!)4. A Website Content Management SystemHaving an online presence is virtually mandatory these days. And despite the power of social media, nothing beats having a website where you have full control over your brand presentation.Enter the website content management system. This software provides a dedicated online space for you to showcase content related to your business, such as a resource blog, e-commerce pages, and video tutorials.And as you market your business’ offerings, guess where your marketing campaigns will likely point to? You got it—it’s your website content management system, which can host the landing pages you’ve created for your campaigns.Recommended website content management system: WordPress5. A Social Media Management ToolWhile running social media campaigns on multiple platforms at once, you’ll quickly find logging into each platform separately to be a chore. A social media management tool removes such hassle by letting you create and oversee your campaigns on various social platforms in one place.Apart from that, social media management tools typically offer other useful features such as:Content scheduling to automate the publishing of posts at any time of the dayA content calendar for convenient visualization of upcoming campaignsComprehensive analytics for reviewing campaign performance across platformsRecommended social media management tool: Sprout SocialAssemble Your Dream Team of Tools for Your Marketing Tech StackJust like how handymen can’t work without their toolbox, marketing teams need the right tools if they are to deliver impactful campaigns. And no matter your industry or business size, you’ll find an omnichannel marketing tool like Mobile Marketing Cloud a worthy addition to your marketing tech stack.Mobile Marketing Cloud’s built-in customer data platform integrates with a wide range of platforms to extract and streamline customer data into detailed customer profiles. Using these profiles, your marketing team can tap on Mobile Marketing Cloud’s advanced yet intuitive marketing automation capabilities to craft hyper-targeted campaigns.Mobile Marketing Cloud is trusted worldwide by brands that have improved their customer experience and conversions after deploying it in their business. Adding Mobile Marketing Cloud—and the other tools we’ve recommended above—to your marketing tech stack, your marketing team will be well placed to drive the growth and sales that your business seeks. Explore Mobile Marketing Cloud here to learn more about the roles it can play in your marketing tech stack.
4 Types of Chatbots to Consider For Your Customer Service
4 Types of Chatbots to Consider For Your Customer Service
It all starts with the question, "What is a customer service chatbot, and why do I need one?" Digital adoption has led to the development of a customer service chatbot that is automated and can carry out simple and repetitive tasks to address basic customer questions at various touchpoints.It's crucial to improve your customer service consistently and with chatbots, you will be able to build a robust customer support experience on your site and mobile app.According to Businesswire, 66% of survey respondents in Hong Kong, Singapore, India, Japan, and Korea are aware of chatbots, with 85% of them having used chatbot services in 2021. Using a customer service chatbot ultimately helps businesses save time, reduce the support volume for the customer support team, and improve the customer experience. Let's find out more about the 4 types of chatbots for enhanced customer service:1. Scripted ChatbotsOne of the more common chatbots used by customer support and marketing is scripted chatbots that can carry out simple conversations with customers. When a user sends a customer service query, the chatbot will reply with a predefined script. If the conversation goes beyond the chatbot’s scripts, the bot can request more detailed information and connect the customer to a live customer support agent that can help.Scripted chatbots are popular for small- to medium-sized businesses that don’t typically receive complex questions from their customers. Although these types of chatbots have limited capabilities, they can help resolve common requests, such as return and exchange requests, and guide users through the customer journey. They can also be quickly added to your website to reduce the time and labor costs of your customer service department.2. Conversational AI ChatbotsArtificial Intelligence (AI) has been used in multiple types of chatbots for several years now. However, conversational chatbots are much more advanced, combining AI technology, machine learning, and Natural Language Processing (NLP) to provide a great customer service experience.NLP chatbots can actually “understand” a customer’s questions and responses and make it seem like the customer is speaking to a human being. With these advanced technologies, the bot processes the words used in each sentence to analyze the context and better understand the question. Then it can apply this knowledge to resolve the query.Unlike simplistic types of chatbots, conversational AI chatbots operate based on context, not just keywords, so they can understand human conversations, even with typos that other bots might miss. These types of chatbots usually record each conversation to improve the capabilities of AI-powered chatbots, so every conversation is better than the last. Many organizations use conversational AI chatbots to boost their CX strategies.3. Menu/Button-Based ChatbotsAs implied in the name, these types of chatbots offer several options for users to choose from, usually as a menu or series of buttons. Once the user chooses which option best suits his or her question, the bot then offers another set of options, and so on until the query is resolved or passed on to a customer service representative.Due to their simplicity, menu- and button-based chatbots are some of the most common types of chatbots out there. These bots typically use a shared knowledge base to answer predefined queries or help users navigate a website. However, once a request becomes more complex, the chatbot is unable to proceed any further.When using these types of chatbots, organizations should program them to provide multiple options to contact their customer service team with further questions in case a customer’s query isn't resolved right away. This can help avoid any disappointment or frustration on the user’s end.4. Keyword-Based ChatbotsKeyword-based chatbots identify keywords and phrases in a query to match them with a pre-written response. These types of chatbots can be easily configured to respond only with content from an approved knowledge base, creating a more consistent customer service experience through automated messaging.However, these types of chatbots are limited to predefined keywords and phrases, so if a user misspells a word or uses more natural language, the bot will not understand the query. Keyword-based chatbots are highly dependent on context, hence organizations will need to update the chatbot’s responses as their products and services change.Use LIKE.TG’s Chatbot Builder For A Great Customer SupportToday, customers expect a quick resolution to their problems, and the 24/7 availability of chatbots makes this possible for any organization. Customer experience is a crucial part of your business’s success, thus investing in the right tools to support your customers is essential.We offer multiple types of chatbot tools to support varying levels of customer service and improve customer satisfaction. From scripted chatbots to our Conversational AI Cloud, you can find a chatbot that provides 24/7 responses to your customers with a scalable service solution that grows with your business.To learn more about using chatbots to enable the full conversational commerce experience, contact us today.
Six Things Customer Service and Retail Brands Get Wrong About Customer Loyalty
Six Things Customer Service and Retail Brands Get Wrong About Customer Loyalty
When you talk to one of our Customer Service Experts, they will probably introduce you to our 'Three Principles of Great Customer Service':To reduce customer churn: meet customer expectations and solve problems in one friendly conversation.To build loyalty: continuously reduce your customer's effort throughout their shopping experience.To optimize customer experience: actively gather and share knowledge about customer needs and expectations across your company.With a strong, commercial business logic, these principles help team leads manage stakeholder expectations about where customer service should (and shouldn’t) be focusing on. They help identify where service can add the most value. And where it can have a maximum financial impact.As you might expect, the word loyalty comes up a lot in those principles. Here are six beliefs we think everyone should know about customer loyalty.1. Customers cannot actually be 'loyal' to a brand“From the perspective of consumer psychology, the notion of customer loyalty makes almost no sense” — Philip Graves, author, Consumer.ologyIn this report, consumer behavior expert Philip Graves explains that in psychological terms, being loyal is just not something you can apply to humans and brands.Loyalty is an emotional restraint that keeps humans within the ‘safety of the herd’. When we don’t act in accordance with social ‘rules’, we feel shame and guilt. Without shame and guilt, loyalty cannot exist. And no one should ever really believe that consumers feel so emotionally bad at leaving your brand that they will experience shame and guilt.So, while customers can indeed keep on using your products and make repeat purchases, this is not actually ‘loyalty’. Graves believes that repeated use is basically about how good your product is.All this is worth keeping in mind. The word loyalty will not disappear from the business lexicon any time soon, but it is always good to be clear on what we are actually talking about.On that note…2. Loyalty is best broken down into two separate segmentsMost people think of loyalty as one single big thing. But if you are serious about impacting it, and want to employ the right strategies to do that, it is best to think about loyalty in two distinct segments:Positive loyalty gains: reasons people stay with your brandDisloyalty (also called ‘churn’): reasons people leave your brandOnce you split loyalty into these two segments it becomes easier to manage, and communicate about loyalty. It also helps you look at certain claims with healthy skepticism!3. Poor customer service is the biggest cause of disloyalty (churn)Source: Customer Contact CouncilWhile online shoppers purchase your products or services from your brand, they most often leave because of poor customer service.Yes, it’s true. Customer service is typically the single biggest contributor to brand disloyalty. This is why the most fundamental role of customer service should always be to prevent customers from leaving.The first priority of your team should be to address speed, friendliness, and effectiveness in meeting customer expectations. Without this in place, your marketing department could be fighting a losing battle.4. Satisfaction and high spending are not indicators of loyalty"Between 60 and 80 per cent of customers say they are ‘satisfied’ or ‘very satisfied’… just before leaving" — Harvard Business ReviewMany retail brands see customer satisfaction as a great indicator of customer loyalty. But as Frederik F. Reichheld, the inventor of NPS (Net Promoter Score) established himself many years ago, satisfaction is not an indicator of loyalty. This does not mean that satisfaction is unimportant to measure. Satisfaction measures a customer’s attitude towards their latest interaction with your brand — nothing more.Oh, and your highest-spending customers are probably cheating on you, too. Many retailers believe that a high average spend is an indication of brand loyalty. But as this McKinsey study found, close to half of spending of disposable income by a company’s best and happy customers goes to other retailers in the same category. Meaning: your high-spending customers are not necessarily loyal.The lesson to take from these examples is:Correlation is not causation. Be wary of making connections between actually unrelated data.5. 'Delighting' customers will not get you loyalty gainsExceeding customer expectations will bring you a lot, but probably no increase in loyalty.Source: Customer Contact CouncilPlus, by aiming to ‘delight’, you run the risk of raising expectations for their next interaction with you, which will make them harder to meet. Instead, in service, focus on understanding and meeting basic expectations — this is both tough enough in itself and offers an excellent return on investment.6. Reducing customer effort is the clearest way to make loyalty gains of allThe bottom line is that, above everything else, customers want their shopping made easier — and customer effort and loyalty benefits are insanely correlated.The image below shows the differences between customers experiencing low effort throughout the journey vs. those experiencing high effort.Source: Customer Contact CouncilFrom all the data we have seen, reducing customer effort is the most beneficial thing a retailer can do to meet customer needs — and generate loyalty benefits.So … think carefully, for example, before redirecting all customers en masse towards self-service and FAQs. That could be killing loyalty at the source.How is your customer service department contributing to loyalty?Today, retail brands are facing serious competition. Shopper expectations are still rising. And many brands are still optimizing their mix of brick-and-mortar and online and refining their business model and operations as business grows.In this context, the difference between the cost of acquiring a new customer (versus the cost of making sure existing customers stick around) comes sharply into focus.With the right tools, you can make sure that customer service plays its full role to maximize its contribution to your company’s growth.*This article was originally published on robinhq.com
The Differences Between Chatbots and Conversational AI
The Differences Between Chatbots and Conversational AI
What Is a Chatbot?A chatbot is a software that automates conversations and communicates via voice or text. Chatbots are virtual assistants that can quickly respond to customer queries and streamline your customer service workflow using predefined rules or artificial intelligence.Chatbots fall into two main categories: rule-based chatbots and AI chatbots. Let's explore further below!Rule-Based ChatbotsSometimes known as menu-based or basic chatbots, rule-based chatbots are typically what people refer to when they talk about chatbots. They communicate using a set of predefined responses based on keywords and other language identifiers from the customer. In some cases, rule-based chatbots display a decision tree so users can select answers based on their situation.Because these chatbots are oriented around pre-selected questions and responses, they are relatively easy to implement for customer support. Although rule-based chatbots seem fairly simplistic, they are an excellent tool for answering commonly asked questions and resolving basic customer issues. However, they will not be able to have a real conversation with a human being.AI ChatbotsAI chatbots use advanced technology such as machine learning, natural language processing (NLP), and natural language understanding (NLU) to understand the context of a user request. By leveraging the power of AI technology to analyze thousands of points of contextual data in customer conversations, AI chatbots offer improved understanding and decision-making abilities.Rather than being limited to preset rules, AI chatbots are constantly learning from each conversation with a customer. The more exchanges an AI chatbot has, the more helpful its responses will be as time goes on. An integral part of an AI chatbot is its ability to understand natural human language, which allows it to communicate beyond predefined questions and responses.What is Conversational AI?Conversational AI is a type of chatbot that combines artificial intelligence with other emerging technologies like machine learning, natural language processing, process workflows, and speech recognition, providing a personalized customer service experience. Thanks to its versatility and cost-efficiency, global spending by retailers on AI services like conversational AI will reach $12 billion by 2023.Conversational AI extends beyond the basic chatbot capabilities and sets a new standard for the customer experience. By using deep learning technology, conversational AI tools can continuously learn and improve, making them more adaptable to the unique needs of any growing business.Conversational AI typically uses a combination of tools, including:An automatic speech recognizer (ASR)A spoken language understanding module (SLU)A dialog manager (DM)A natural language generator (NLG)A text-to-speech (TTS) synthesizerTogether, these tools use information from a centralized database that contains all the knowledge that conversational AI has gained in every customer interaction. As a result, conversational AI can deliver a dynamic, context-based experience personalized to the customer by constantly growing its knowledge base and language understanding.Chatbot vs. Conversational AI: A ComparisonChatbots24/7 AvailabilityText Commands, Inputs, and OutputsKeyword FocusFast DeploymentConversational AI24/7 AvailabilityText Commands, Inputs, and OutputsMachine LearningNatural Language ProcessingAlgorithm TrainingEasy ScalingChatbot or Conversational AI: Which is Better For Your Business?Recent research shows that 37 percent of companies in South-East Asia have accelerated their AI adoption plans in the next five years. Although automated messaging technology can offer a massive boost to your business’s customer service, the difference between a chatbot and conversational AI might affect your decision.Because chatbots only need a set of predefined queries and responses, they can be set up and deployed very quickly. As a result, basic chatbots are often ideal for small- to medium-sized businesses (SMBs) because they don’t need to handle a lot of data or respond to complex customer inquiries.Go Beyond Chatbots With LIKE.TG’s Conversational AIChatbots are just the beginning of what technology can achieve in customer service. Thanks to the latest advances in artificial intelligence, conversational AI has proved to be a powerful tool for communicating with customers. If you want to know how conversational AI can work with your business, LIKE.TG is here to help.Our Conversational AI Cloud can help you create your exchanges in our user-friendly interface. In addition, our platform enables continuous learning and improvement for an ever-improving customer experience, from easy-to-build conversational bots to AI-powered analysis.Contact an expert today to learn more about improving your customer service with Conversational AI Cloud.
SMS Marketing Use Cases for B2B to Build Your Business
SMS Marketing Use Cases for B2B to Build Your Business
With B2B SMS messaging, you can create a highly personalized customer experience while easily balancing multiple accounts. SMS text message open rates are as high as 98%, compared to 20% for email.Therefore, it's essential for businesses to include instant messaging such as SMS in their B2B marketing.SMS text message marketing reaches people directly without interrupting them, prioritizing the customer’s convenience. This makes consumers more open to receiving and engaging with your marketing messages and more likely to convert into paying customers.B2B SMS Marketing Examples That You Need to Know1. Lead GenerationWhile nurturing your existing client relationships is essential for sustainable growth, so is finding new customers. However, you need to be strategic about looking for new leads to avoid wasting time and resources.Many experts have said the “golden window” for responding to a lead is just five minutes. If a client has to wait longer than that to hear back from your business, they will likely look for another option.A great way to connect with leads is to create a sign-up form on your website so visitors can opt-in to your SMS marketing list. Once you have an audience, you can schedule text messages or configure auto-reply messages, so your leads don’t need to wait for a response.2. Order ManagementStaying on top of your orders is an integral part of your everyday operations. Using SMS text messages to update your customers about their orders enables them to reach out with any questions about your products and services.With two-way SMS, you can receive and reply to text messages on one platform. This enables you to interact with your audience in real-time, improving the customer experience and driving conversions.In addition, once you establish a personal relationship with a client via SMS, you will seem more like a friend than an anonymous brand, resulting in better upselling opportunities.3. Appointment SchedulingAutomating your appointment schedule means that your team can focus on other high-level tasks like collaborating with your clients. Instead of manually scheduling appointments, SMS marketing uses peer-to-peer campaigns that enable your business to have conversations with prospective leads and schedule private appointments, improving the business communication.Although appointment scheduling via SMS is an automated process, we recommend crafting your messages like you’re having a conversation with the recipient. Consumers prefer talking to human operators over automated systems, so using a friendly tone will keep them engaged with your messages.4. RemindersMost B2B sales leads have busy calendars that don’t leave much room for error. With B2B text messaging, you can schedule reminder text messages before a meeting, webinar, or payment deadline to ensure your recipients won’t miss any time-sensitive messages.5. Follow-UpsSimilar to reminders, you can automate follow-up messages whenever you’d like. By following up with leads and existing customers, you’re refreshing their memory so your brand stays on their minds.Drip campaigns are a common way to follow up with subscribers. A drip campaign consists of multiple time-based texts scheduled over a specified period. For example, you could create a series of three texts sent out over a month, or you could schedule a daily text that goes out every day for two weeks.6. Auto-RespondersAuto-reply messages are a powerful tool for B2B businesses working with multiple clients at a time. For example, remember the five-minute “golden window” to respond to a message from a sales lead? That’s where auto-responders come into play.You can easily set up automatic replies according to keywords or phone numbers with an SMS marketing platform. For example, a real estate office can configure automated responses based on the address in the message and connect the lead with the real estate agent overseeing that particular listing.7. Content SharingGetting subscribers for your SMS marketing list is easy, but they’ll only stick around if you give them a reason. So instead of waiting for your subscribers to reach out, send them valuable content exclusive to SMS subscribers, like a guide to using multi-factor authentication, to drive traffic to your website.Pro tip: Segment your SMS subscriber list based on interest, which you can add to your sign-up form. With this method, you’ll ensure that your messages offer value to an interested audience instead of ending up in their unreads.8. Customer Surveys and FeedbackProviding a great experience one time isn’t enough to build a loyal customer base that will sustain your business long term. To learn what your clients want, conduct surveys or polls to collect customer feedback.Many SMS marketing platforms have built-in polling and survey features that allow customers to share their feedback in just one short text message. A user-friendly SMS marketing software will also help your business find a better, faster ROI for your marketing strategies.9. AnnouncementsYou can use B2B text messaging to send text blasts announcing upcoming product releases or messages targeted to a specific audience segment. In addition, SMS marketing platforms can send out high message volumes daily, so you can rest easy knowing your subscribers will receive your intended marketing messages.Getting Started with SMS Marketing for B2BLIKE.TG’s communication platform is for businesses that want to start conversations with their clients. Many B2B companies use SMS as part of their overall marketing strategy to reach out to their customers. With our fast and reliable SMS Gateway API or our omnichannel marketing software Mobile Marketing Cloud, you can create superior customer experiences that drive engagement and convert leads. Don't hesitate, start sending out SMS to your customers now!
Optimising Customer Service With the Right Metrics
Optimising Customer Service With the Right Metrics
When it comes to chatbots, the key to ensuring your investment keeps paying for itself is to set and monitor the appropriate metrics for your business to ensure your solution is delivering value for you and your customers to ensure business success.Sometimes, however, setting metrics for yourself is akin to letting a credit card customer set their interest rates. You’ll want a customer centric solution that delivers a host of information to allow you to take a deep dive into the data and work out where things are going right and wrong, and figure out which metrics are important for your business.Get Actionable Insights To Deliver Exceptional Customer Experience (CX)Accurate, powerful reporting with various metrics allows you to make changes to your consumer offering in real-time, tweaking chatbot responses and adding extra functionality to cope with frequently asked customer questions (FAQs), for example.With these reports, you can better understand various touch points on where your chatbot is struggling to answer specific questions thanks to QA overlap, where it’s failing to answer typical questions due to missing recognition, or where it has existing gaps in your database. You have a better overview of issues that need to be addressed deliver a rewarding customer service experience.Getting feedback in its simplest form, via customer feedback post-interaction with your chatbot for example, is a hugely valuable tool to help you improve and iterate on your chatbot’s functionality.Customers can deliver positive and negative feedback right after they’ve completed their interaction so you get fresh, real-time insights you can use to improve for next time. Having members of your team available to analyze this feedback is crucial to ensuring you can be as reactive as possible to customer feedback.Equally, pre-live chat surveys are an invaluable method of discovering why many of your customers are contacting you. It could be something as simple as accessing account information; something that might be a relatively quick fix and immediately relieve pressure on your customer service agents.The reverse of this scenario occurs when you use your customer contact data to uncover where your team is spending too much time. Are your customers constantly asking questions about billing, for example? In this instance, you might review your FAQ copy or use Gap Analysis to uncover instances where your chatbot could provide customers with the required information.You may find that some of your channels aren’t frequently used by existing customers. Under-performing channels may not be the result of a lack of desire for customers to interact with them; it may be to do with your navigation. Do these channels have obvious entry points? Are you pushing customers towards these channels? Or are your other channels just much more visible to customers?What’s most powerful about all of this insight, is the intersection between the data you’re able to collect. Using a data-driven approach to making strategic decisions, you can create a living, breathing, three-dimensional personas rather than using single sets of data to try and extrapolate conclusions.Benefits of Measuring Effectiveness of Your Chatbot InteractionsThere are a host of benefits of using reports and metrics to measure the effectiveness of your chatbot interactions.Increasing Customer SatisfactionRefining typical customer conversational flows to deliver answers to your most-asked chatbot questions helps to create positive customer experience, and with it, customer satisfaction. Conversational AI Cloud’s Feedback report allows you to find out what customers are saying, understand customer expectations and whether or not they’re getting satisfactory responses so you can take action.Reducing Contact CostsGap Analysis can quickly identify areas where unanswered queries are routed to your contact center, costing your team time and you money. From there, you can quickly fill in the blanks and create answers to the questions that are causing your team the most headaches.Boosting Employee ProductivityThe Project Manager Overview report in Conversational AI Cloud gives an overview of where your chatbot is delivering the most value. That means you can refocus your customer service agents on other areas, ensuring they’re delivering real value and boosting morale.Continuing Knowledge GrowthEnsuring you’re continually refining answers and adding knowledge to your chatbot is a vital element of improving its ROI and labor-saving abilities. Gap Analysis and FAQ reports will help you improve your chatbot’s breadth of knowledge and answer relevance.Customer Success Story: MissguidedMissguided experienced rapid growth which meant its fledgling customer service team was quickly overwhelmed with queries. Partnering with LIKE.TG to implement a chatbot resulted in a reduction in contact and costs of 14% and allowed the team to use the data gathered to inform their decision-making. ROI tracking was key to Missguided and the team invested heavily in data analysis and the introduction of other tools, such as Google Analytics, to complement the chatbot’s operation.Read Case StudyCheck Out Conversation AI Cloud’s DashboardsConversational AI Cloud includes 20 ‘out-of-the-box’ dashboards that cover every aspect of customer chatbot interaction. Users can download these dashboards or create their own –we provide raw logging via our reporting API to help you do that.These dashboards are broken down into two specific categories:Optimization DashboardsUsed for improving customer journeys via Gap Analysis, Answers, Recognition Analysis Interaction Explorer.Reporting DashboardsTo monitor project health (Monthly Weekly report, KPI).Find out more about Conversational AI Cloud and how our chatbot dashboards can help improve your ROI and we’ll take you through the use cases and benefits of our all-in-one solution.
Exceptional Customer Service Starts With a Chat (App)
Exceptional Customer Service Starts With a Chat (App)
Enter the chatbot, which can be your customer service team’s next “new hire.”Capable of conversing with customers about simple queries 24/7, chatbot programs can provide the speedy, effective customer support responses that customers demand.It’s no wonder such chatbots are the fastest-growing channel in the Asia-Pacific, with nearly one-third of consumers using chatbots to interact with customer service!That said, there are plenty of chat app channels that you can build chatbots for on your communications platform. If you’re operating in Southeast Asia, you’ll want to prioritize offering support on the channels that customers in this region use.Don’t expect customers to sign up for a chat app channel just to contact your business, because they might not be willing to make the effort. Depending on the situation, they might find it easier to leave you a bad online review—which is something you definitely don’t want.In this article, we’ll explore the top chat app channels in Southeast Asia, plus what makes them worth providing customer support on. We’ll also share tips for improving the service experience on these channels so you keep customer goodwill in your business high, providing them with great customer service.What Are the Top Instant Messaging Apps for Customer Service in Southeast Asia?Check out the apps you’ve downloaded on your phone. Which instant messaging apps do you have on there? WhatsApp? And possibly Facebook Messenger too?You may not realize it, but you’re probably already using some of Southeast Asia’s top instant messaging apps to connect with loved ones and brands. Different chat apps enjoy differing levels of popularity in Southeast Asia, so let’s take a look at some of these apps in closer detail:WhatsAppOwned by Meta, WhatsApp is a highly popular chat app channel in Southeast Asia. Businesses in the region have tapped on WhatsApp Business to accept customer orders, provide quick services, offer customer support, and more.Facebook MessengerFacebook Messenger provides an avenue for Facebook users to chat with other Facebook users—including brands—even if they don’t have the recipient’s phone number. As of April 2022, Indonesia has at least 28.7 million active Facebook Messenger users, while this figure rises to at least 55.7 million for users of this messaging app in Vietnam.ViberMaintained by Rakuten, Viber enjoys an especially active user base in the Philippines. There, the service clocked an estimated 9.1 million active users from January to April 2022 (for Android devices alone!) The main Viber service is free, while users can also pay to make international calls through the app.TelegramBesides letting users send animated stickers and access chats across multiple devices, Telegram also sports a popular Channels feature. By setting up their own Telegram Channel, businesses such as Klook SG have cultivated a captive audience of Telegram users for pushing mass updates and promotions in Singapore.SMSSMS may seem old-fashioned, but it still enjoys a good amount of usage. And no, we aren’t referring to just the sending of one-time SMS passwords.Using an SMS API integration to scale their communications, businesses may also use SMS to send customers delivery alerts, appointment reminders, and other brief messages in real time.SMS open rates can be as high as 98%, so this is one chat channel not to be underestimated.Apple Messages for BusinessBusinesses can use Apple Messages for Business to communicate with iOS device users in various ways, such as scheduling appointments and providing customer support. However, this channel has limited effectiveness in helping businesses service non-iOS users.Pro Tips for Providing Customer Support on Chat App ChannelsYou’ve picked the chat app channels you’d like to add to your customer service processes. How can customer support agents make the most of them? Here are three pro tips that you can do to ensure good customer support:1. Make Your Chat App Channels AccessiblePublicize your chat app channels once you’ve set them up! Your customers need to know these channels exist before they can use them.Making your chat app channels accessible can be as straightforward as linking to them on your website. You can also add these links to your social media pages.But ensure the links are clickable, too, because having to manually type links—especially long ones—can be a major deterrent for customers.An alternative to links would be QR codes, where customers can scan these codes with their phone to launch your chat app channel. QR codes are especially useful if customers are interacting with your business offline, such as at your brick-and-mortar store, where link-clicking isn’t so convenient.2. Automate Chat Responses to Frequently Asked Questions (FAQs)As you attend to support queries from customers on live chat, you may notice customers asking certain questions again and again. For example, logistics businesses may regularly get questions on customers’ order statuses. Alternatively, e-commerce businesses may receive refund requests from customers.By adding a simple scripted FAQ chatbot to your support page, you’ll be able to automate instant replies to straightforward questions 24/7. You can also tap on an artificial intelligence (AI) chatbot solution such as Conversational AI Cloud for next-level chatbot service. Compared to their scripted cousin, AI chatbots can better understand the context behind customers’ questions to enhance the appropriateness of their responses.Whether you opt for a scripted or AI chatbot, the result is that customers can obtain help quicker. You also free up manpower to address more complex queries that your chatbot refers to your customer service team.3. Manage Conversations in Various Chat App Channels in One PlaceAs you strive to provide support on as many chat app channels as possible, it can be a chore for your customer service team to log into different channels and navigate their respective interfaces. A customer service platform like Mobile Service Cloud eliminates such hassle by integrating chats from various chat app channels into one omnichannel Agent Inbox.To help your team get greater context on queries, the customer service platform may also integrate with your customer data platform to display your customers’ profiles next to support conversations.For example, Mobile Service Cloud integrates with our Mobile Marketing Cloud customer engagement solution to enrich support conversations with context on customers’ order histories and promotional campaigns received.Chatting with customers thus becomes effortless for your customer service team, who can deliver more personalized responses while exploring opportunities to boost sales. Meanwhile, customers receive support from their preferred chat app, enhancing customer satisfaction. It’s a win-win situation!Unlock New Customer Support Opportunities With Chat SupportOffering support on chat app channels is an investment that can significantly pay off if undertaken with the right strategy. For a business in Southeast Asia, this involves establishing a support presence on the most popular chat app channels in the region.But as maintaining a presence on more channels can lead to greater operational complexity, businesses should also take steps to streamline their support operations.LIKE.TG’s Mobile Service Cloud provides the essential chatbot and multi-channel conversational commerce infrastructure for integrating Southeast Asia’s top chat app channels in one place.Facilitating collaborative communication among your customer service team, Mobile Service Cloud allows the smooth and efficient management of support conversations across multiple channels and the delivery of outstanding customer service. It also empowers customers to communicate with your business via the channels of their choice and get the assistance they seek.The result is satisfied customers who may become loyal advocates for your brand, helping you raise brand awareness and attract new customers. You even stand to reap more sales from new and repeat customers alike!Explore Mobile Service Cloud to learn how it can help your business provide a seamless support experience on your customers’ preferred channels anytime and anywhere.
How to Increase Customer Retention on Service Delivery in Retail and eCommerce?
How to Increase Customer Retention on Service Delivery in Retail and eCommerce?
Retention is the new growth. Why? To begin with, acquiring customers is around 5 times more expensive than retaining customers. Moreover, data shows repeat purchases from only 8% of the customers can contribute up to 40% of your total sales.This means increased retention rates = an increase in Average Order Value and Customer Lifetime Value. Retained customers also buy more often and bring new prospects through word-of-mouth referrals.Now, that makes increasing customer retention sound like a solution—but how do you achieve it? Let us see how service delivery affects customer retention and how the top strategies retail and e-Commerce brands can leverage to boost customer retention.The First Step to Understand Customer Retention and Service Delivery in Retail and eCommerceThe first step to retaining customers is understanding and catering to the rising customer expectations. A PwC study found that more than 50% of customers will leave a brand they love after one bad experience, and 92% will do so after two to three. While 94% of today’s consumers will purchase more goods and services from a company after an excellent customer experience.If you are not providing an exceptional customer experience and engaging your customers through the (multiple) right channels at the right time—you’re going to hurt your customer retention. That’s how customer experience, service delivery, and retention are intertwined.We need to elevate the customer engagement and experience for increased retention. Where do we start? Let's understand the root of the problem first.The Main Root of the Problem: Why Customers Leave?Customers will stick to a brand that delivers a personalized and seamless experience across all touchpoints with minimum friction in this experience-driven world. And poor customer experience is one of the main reasons they leave. How can customer service teams be hyper-focused, boost customer satisfaction, manage high conversation volumes, prevent customer dropouts, and beat burnout in such a scenario?You start by being reachable and available on your customer’s most preferred messaging channels—24*7 availability, multi-channel messaging, omnichannel customer service, and personalized communication are a must. When you meet customers where they are, you exceed their expectations and increase the chances of them spending more.This means making sure your customers find what they are looking for, making it easy for agents to talk to customers, enabling customers to contact you via preferred channel while keeping an overview of all conversations.Strategies to Boost Customer Retention for eCommerce BusinessesHigh service delivery responsiveness, a multi-channel communication approach, leveraging customer data, delivering contextual support, and internal collaborations are some of the best ways to boost customer retention. Let’s dive deeper into them.Improve Employee Engagement for an Exceptional Customer ExperienceAn improved employee engagement is a prerequisite for an enhanced customer experience. As the company grows, the customer base also expands, thus increasing the touchpoints and pressure on your employees to deliver more. And without proper employee engagement, it can become increasingly difficult for you to address your customer’s needs.How do you improve employee engagement? The short answer is—by improving your systems, but here’s the long answer:Issuing tickets to resolve customers’ issues not only reduces customers to reference numbers—prioritizing processes over people and compromising the customer experience but also encourages agents to cherry-pick questions leaving tough ones to attend to later.Mobile Service Cloud, a next-gen conversational helpdesk system, replaces this impersonal way of treating customers and helps agents deliver relevant and personalized service experiences across all channels. It eliminates queues and not tickets while segmenting, prioritizing, and assigning issues as they arise to ensure quick resolution.Mobile Service Cloud makes this possible using -1. Advanced routingInstead of going the conventional way where workloads were evenly distributed between available team members, resulting in slower and inefficient service, Mobile Service Cloud gives the agent ownership of the conversation. Routing utilizes a combination of rule-based and skill-based elements.Rule-based routing passes queries to the agents only if pre-established criteria are met, moving unqualified conversations to Archive or Unwanted inbox without human intervention.Skill-based routing assigns conversations based on the agent’s skills and priorities. With Mobile Service Cloud, these triggers work on all incoming conversations across all channels.2. One Agent Inbox and Smart Inbox ManagementMobile Service Cloud's intuitive dashboard brings forth one agent inbox where agents have access to conversations with customers (across all channels), partners, and colleagues plus a 360-degree view of the customer’s profile on a single screen.Agents can then engage in every conversation regardless of the channel through one inbox. With smart inbox management, they can snooze, archive, or forward a conversation. This keeps their inbox clean, helps them focus on the next important conversation, saves costs, and improves service.All of this ramps up response and resolution time, skyrockets employee engagement, and improves customer experience and retention.Launch a Loyalty Program and InspireUsing a loyalty program is another excellent strategy to increase customer retention rates. The loyalty program rewards customers for their purchases and encourages repeat orders. You need capable customer service software with access to customer data to handle multi-channel communications and keep customers updated about their rewards points for an effective loyalty program.However, using a dedicated loyalty program is not the only way to inspire loyalty in your customers. For example, My Jewellery, a Netherlands-based jewelry company, found that directly communicating with their customers was key to retaining their loyalty and building trust.The company started implementing dedicated personal omnichannel communication to maintain consistency and quality of communication—not only on social media but also on WhatsApp, Facebook Messenger, and wherever their customers can be. They leveraged Mobile Service Cloud’s ability to communicate via all channels in one inbox.The result? All the conversations were streamlined with a significant increase in quality and efficiency. And 89% of their customers are happy with the outcome of the conversations.Upsell and Cross-sell via Leveraging Customer DataEffective upselling and cross-selling will help you retain existing customers with an unforced, well-timed offer. Customer behavior speaks volumes about customers’ intent and is critical in helping your agents guide customers to their desired outcome. By leveraging customer data provided by Customer Data Platform (CDP), your agents will be able to make offers that feel like a natural extension of your existing customer relationship. A win-win situation there.Customer Data Platform centralizes customer data from multiple sources and shares this data with your existing systems. This helps you segment your customers better (at risk, high value, and more), get a complete view of customer behavior, and understand customers in real-time. It unifies and organizes the previously siloed data across various touchpoints thereby giving deeper insights into customer behavior and driving relevant and personalized campaigns.The right CDP recognizes that customer journeys are dynamic and ensures that your offers can change when there’s a change in customer behavior. You will now be able to deliver personalized customer experiences that gain trust and loyalty.Improve Customer Support and Be Available for your Customers on Their TermsCustomer support is not just about being helpful and answering your customer’s queries. Excellent customer support requires you to be available for your customers on their terms, on their channels, and with the speed and efficiency they expect.You need to provide service everywhere for improved customer support, especially on customers’ preferred messaging channels like Live Chat, WhatsApp, Facebook Messenger, SMS and more. How do you achieve that?Mobile Service Cloud's agent inbox manages personal multi-channel conversations with customers, colleagues, and partners on a single interface with the ability to view or forward (share or assign) conversations is one way.There are features like a live chat web widget that customers can use to connect with agents immediately (using a name, logging in to chat live, or filling out an email form). Using internal live chat, teams can collaborate in real-time to improve customer issue and resolution time whereas external (email) collaboration involves external partners to support customer service conversations.Add to that—the Mobile Service Cloud’s potential to connect with the systems of your choice, and you’ll be able to deliver faster and more personal service experiences. One of the first steps is to enable your agents to instantly access a 360-degree customer profile in one view. How does Mobile Service Cloud give agents the contextual data they need to deliver improved support?Access to insights right next to the conversations (regardless of the channel) on one screen.Integrates data with an eCommerce system, CRM, ERP, or wherever customer’s data is stored.All of this helps you achieve enhanced collaboration, faster resolution, and improved customer support.Reward Your Most Valuable CustomersWhile loyalty programs focus more on exclusivity and additional perks, reward programs offer higher discount rates, free goodies, and other prizes. Having a good rewards program can accelerate the loyalty life-cycle of the customer.It also enables the company to pass on the benefits to the customers in proportion to the value that their loyalty creates for the company. However, it is essential that you continuously educate your customers about the program and promote the benefits.CDP helps here too. When reward programs work in tandem with the power of CDP, you’ll be able to tap into untouched customer data and reward customers with a more well-rounded and personalized approach.That means recognizing your customers for every action they take (captured via CDP) and rewarding them with omnichannel loyalty and reward programs. This will encourage your customers to spend more and more often, increase CLTV, and discourage them from going to your competitors.Assemble Your Tools to Boost Your Customer Retention RateOne of the more impressive stat is that just by increasing your customer retention rate by 5%, you can boost your revenue by a minimum of 25%. This statistic alone and the comprehensive strategies listed above are enough to never let your customer retention rates stagnate.However, knowing the strategies is one thing, but integrating them into your current systems, well, that’s where the issue begins. But, not with us.You need tools that help you communicate with customers on their favorite channels, increase customer loyalty, and drive personalized experiences that delight customers. And that’s precisely what our Mobile Service Cloud intends to do.Mobile Service Cloud recognizes that speed, convenience, expert advice, and friendly service are the essential elements of a positive customer experience. Enabling you to deliver frictionless experiences anytime, anywhere.With LIKE.TG’s Mobile Service Cloud, you’ll have access to -Live chat with customers,View of multi-channel customer conversations on a single interface,Internal and external collaboration on one agent inbox,Skill-based query routing,360-degree customer profile,24*7 availability on all customer-preferred channels,Personal and contextual conversations backed by data,Automated conversations at scale,and much more.The result? Exactly what you want—increased customer satisfaction, experience, and retention.
Why Do You Need a Customer Data Platform?
Why Do You Need a Customer Data Platform?
The reach of marketing channels has been expanding over time; starting with newspaper ads and local radio reaching a region to new ad networks such as Facebook and Google reaching half the globe. And not only the reach is expanding, the insights into the audience, as measured in actual data about the individuals, is growing. Using this information, you can create very specific segmentations that will allow marketers to target those profiles that are highly relevant and receptive to your information.Also read: What is a Customer Data Platform?6 Reasons Why You Need a Customer Data Platform (CDP)If you can build your database of individuals and keep learning to know these people, you will be able to create very focused segments. And when combined with real-time data about behavior, this could lead to the holy grail of a “segment of one”. Where every person will be treated as their segment, being informed with a completely personal message, at a personal place and time through a personal channel.A CDP Collects All Your DataThe amount of information all of us need to process is getting larger continuously. Martin Hilbert of the University of California estimated in 2010 that “in 1986 we received around 40 newspapers full of information every day but this had rocketed to 174 in 2007”. That is a growth of over 7% per year, so each year we process a few additional newspapers every day. Extrapolating this linearly to 2022 would mean we all process the equivalent of 492 newspapers each day.In their 2014 report “The digital universe of opportunities” IDC estimates that by 2020 [the digital universe] contain[s] nearly as many digital bits as there are stars in the [physical] universe. It is doubling in size every two years, and by 2024 the digital universe – the data we create and copy annually – will reach 149 zettabytes. The amount of data in the world growing even faster than we can process it.A CDP Makes Personalization PossibleSo our brains are swamped with information every day, how do we manage to get by? That's because our brain incorporates some great attention filters. A good example of this was popularized by Colin Cherry’s “Cocktail Party Effect”; how can a partygoer focus on a single conversation in a noisy room? That is because your brain applies selective filtering to all information that your senses take in. And only the things that are relevant to you, because you care, or it threatens you, will be noted consciously.This filtering system also filters all the information that is presented to us in everyday life. Only the bits of information that mean something to us are kept, the others are ignored. To come full circle again, as a marketer, how can you increase the chance that your communications are not excluded by these filters? Make sure that your communication is relevant to the person that is receiving it. The more personalized the better.A CDP Activates All Your DataThe Customer Data Platform (CDP) brings all your marketing data together to build a full (360-degree) profile of the customers. This has been the promise of many marketing data solutions, but only recently using Big Data technology and open APIs, we are now able to deliver on this vision.With access to rich profiles, your CDP can orchestrate and automate communication with your customers or prospects. The finer-grained your understanding of a person is, the better you can target them with information that is relevant within the context they currently are in. Truly connecting over topics of interest. And it should be a conversation instead of a marketing push, there should be an opportunity to respond. This will help us to get to the promise of a segment of one, because every conversation can be geared towards every individual, on their terms.A CDP Is Not a CRM or DMPOften, people get confused within the large landscape of marketing tech and think their CRM or DMP can deliver on these promises. This is usually not the case. Customer Relationship Management (CRM) software contains much fewer data from external sources than a CDP. They are much more geared towards sales and require sales reps to reach out to customers and prospects to take note of their conversations. A Data Management Platform (DMP) contains un-personalized data that is usually collected by large ad networks tracking online click behavior. A DMP is used to target online ads, as opposed to a CDP that contains personalized data and is used to target personal communication.Also read: CRM, CDP, and DMP Platforms: How Are They Different?A CDP Stores All Your DataTheoretically, everything that is personalized can be stored and added to specific customer profiles. If it cannot be tied to a person in any way, the data cannot be added to a profile and will not increase your effectiveness. We usually see data from one of the categories below:Personal information, for example, name, address, country of residence, date of birth.Contact information, such as e-mail address, mobile phone number, Facebook id (PSId), WhatsApp enabled? Consent management should be included as well.Transactional or eCommerce data, such as purchase value, products, sizes, shop location, customer value, basket abandonment, etc. But also using loyalty cards or coupons connecting the bricks visitor to her clicks online.Web and behavioral data, such as page views, clicks, apps used, and buttons clicked. Think of the Google Analytics of a single person.Satisfaction scores from reviews, inquiries, feedback forms, NPS, CSAT, etc.Contextual information, such as the weather, holidays, income based on postal codes, and credit risk scores are typically used to enrich the data events.In general, this data is called first-party data, or “your data”. High in value, real-time, and personalized. As opposed to second or third-party data, which is usually bought or accessed through data marketplaces or ad exchanges. Such data is not personalized and can only be used for the category or interest targeting.A CDP Automates WorkflowsImagine running a soccer team. You have two major revenue drivers: seats sponsoring. As a commercial director, you want to fill the stadium and get the most out of the sponsorship deals you set up. About 81% of your stadium is filled by seasonal ticket holders. How are you going to fill up the remaining seats?If you know who previously visited matches, and the conditions (weather, opponent, seat type, etc.) in which they visit, you can reach out to the audience that is most likely to repeat that visit. Perhaps we know a certain John who visited the same match last year, you know that game was won, and he stayed for the after-party as you can see in his bar purchases. In this case, we can reach out directly to John, informing him about the match coming up again and offering a small discount and a quick ticket purchase link. If you would also be able to persuade him to bring in a friend and/or come early, you can increase the financial value of his visit. And this can be automated to reach out to a large group of fans.This is a great innovation in a market where sports teams usually don’t even know who most of their fans are. And think of the possibilities where you can build with these types of solutions. And the benefits not only pertain to the sports industry, we see great examples in leisure and retail eCommerce.Why Is a Customer Data Platform Important?So to wrap up, we all have too much information to process. So our brains are in the heavy filter mode. To reach your audience, you need to pass through the filters by being very, very, very relevant. A Customer Data Platform is your tool to help you to achieve this. It stores all your marketing data into profiles, and you can use these profiles to orchestrate meaningful conversations with your customers.
Chat Apps - Choosing Between Messaging Channels
Chat Apps - Choosing Between Messaging Channels
Decisions… Decisions…SMS used to be the standard to send mobile messages. Nowadays, you can also reach people via channels like WhatsApp, Facebook Messenger, Viber, Telegram, and the list goes on. You can even extend traditional SMS with rich messages using solutions like Pages. There are so many options; the sky seems to be the limit.New messaging channels appear and each channel has its own characteristics. Different channels have different features, different regulations, they are governed by different legislation, use different keys to reach a specific phone.Some require you to pass a validation process while others are open to use for everyone. You can’t possibly invest in all channels that are out there. If you want to reach your (future) customers, you need to cater your solution specifically for your target audience.How Do I Choose the Right Channel?One of the biggest challenges in mobile marketing nowadays, is getting your message across to the right person at the right time. If you want your audience to notice your message and register it, ensure that the message is relevant to the recipient and is delivered via the channel the recipient prefers. Just sending loads of emails is not sufficient anymore.The chosen channel should be able to carry the information you want to share. Will text suffice, or do you need images and videos as well? Do you want to provide navigational directions? Are you sending one-off messages or are you broadcasting huge personalized campaigns?Do you want to start an in-channel conversation with your recipients? And would you like to even close a deal and perform a payment transaction without the end-user having to leave the conversation? The final and inarguably most important factor is whether your intended recipient is reachable via the channel.App availability differs wildly, based on geography and demographics. Older users tend to prefer traditional SMS, while the younger generations hardly ever leave their favorite messaging application. Viber is well adopted in Eastern Europe, yet hardly ever seen in China. There, WeChat is the dominant application, like Plus Message in Japan or Facebook Messenger in the USA.Incoming!Many channels have two-way capabilities. Even though SMS offers inbound possibilities, this often came at a price for the end-user and as such, the number of incoming messages stayed low. With most new channels, inbound messages are free for the end-user. Also, they are accustomed to using their apps for two-way communications. For some channels, companies are obligated to reply within 24 hours. Some channels can only be used when the end-user initiates the conversation. All these different streams of messages, all these different interfaces, how can you manage all that and still keep your end-users satisfied?The Power of OneLet’s face it. You can never find a single rich messaging channel guaranteed to reach all your intended recipients. There still are people who don’t have a smartphone or don’t have access to data.And what happens when you need two channels to reach the majority of your audience, want to expand your business, or need to reach out to another audience than before, maybe also into another geographical region? You will have to adapt to other channels as well.When you connect directly to one or two channels, you can develop the required software and connectors yourself. Yet, when you want to connect a new channel or need additional features, it’s back to the drawing board. A small addition could even require a complete overhaul of your entire codebase. Connecting to a well-catered CPaaS provider like LIKE.TG can help you simplify your connection process.The single web platform, offering multiple channels in a single environment, enables you to adapt your messages and marketing campaigns for specific situations, without the need of custom development. Using proven API solutions, you can connect your own CRM system. You can even take it a step further and add LIKE.TG’s Customer Data Platform for highly personalized campaigns. And when none of the available rich text channels are available or suitable for your recipient, LIKE.TG offers the ability to send end-users to a mobile-friendly landing page by sending a personalized link via an SMS message.Should I Choose At All?You might want to send a single type of message to a big group of recipients, spread over multiple channels. You could split your recipients into several groups, one for each channel.However, it could be much more convenient to use a supplier like LIKE.TG, which enables you to send a message to all your recipients via all available channels. Our system can determine which channel is available for each recipient and send the message via the most appropriate system, eventually falling back to a plain SMS message or even a text-to-speech voice call.SummaryThere are lots of messaging channels. Each channel has its own pros and cons, and each audience has a different channel preference. To select the correct channel, you have to evaluate your needs and decide what channel best matches their needs. When using a CPaaS provider like LIKE.TG, you can conveniently target many or even multiple channels at once and reach a bigger portion of your audience than when aiming for a single connection.Being a fully equipped CPaaS provider, LIKE.TG can help you with this as well. Mobile Service Cloud connects all applicable channels into one inbox for your support agents to communicate with your customers. By adding intelligent chatbots in the same application, and handing them over to human agents when needed, you can save costs on support personnel, stay compliant and still give your end-users a frictionless experience.
The Benefits of A2P Messaging for Business
The Benefits of A2P Messaging for Business
Often using plain-old SMS as its medium, A2P provides a way for machines to message humans, organizations sending you texts directly from their platform or app. If you’ve stayed in a hotel or taken a flight recently, the text message you received from your mobile phone confirming your booking, came from an A2P messaging provider.What’s great about A2P is its lack of drama. It’s straightforward and cost effective, it reaches the device you’re always carrying, and it’s practically foolproof, making it a popular medium to receive relevant content.According to ReportLinker, the global A2P messaging market will reach $77.1 billion by 2026 as SMS is a universal method to reach its end-users without access to data services. Like most technologies that do something simple but useful, A2P has found utility far beyond its original purpose of just sending messages.From P2P to A2P: How Application-to-Person Messaging WorksYou already know P2P: it’s the messages you exchange with your friends and family, witha human being at each end of the conversation. A2P replaces one party (the sender) with software, often connected to company databases and marketing platforms.While some countries classify A2P as any messaging sent by a machine (which would include WhatsApp and email!) most people understand A2P as an application of SMS. And that’s the main reason it works so well.Decades-Old, Still Working: The Benefits of SMSSMS messaging works at the network level: the operator “knows” what’s happened to the message, with its status communicated back to the sender. There are four: SENT, DELIVERED, FAILED, and UNDELIVERED. Because of these standard responses, an A2P application can act on feedback and flag errors that keep the database of phone numbers fresh.SENT simply means the message is on its way. DELIVERED means the send was successful, with the message reaching the recipient’s phone; this helps to determine how many people were successfully reached (of course, that doesn’t mean they read it – but a very high number of texts are read within minutes).FAILED is equally obvious: something’s gone wrong on the network, and your message can’t continue. While UNDELIVERED indicates the fault is at your end: usually an incorrect phone number or format, which prompts you to correct it.SMS Use Cases for Business CommunicationSounds simple? It is. And that’s the main benefit of using SMS: it’s crystal clear how up-to-date your database is. Today, A2P messaging is suitable for a huge number of use cases as it's an effective business communication. Let’s look at a few:Notifications and Confirmations: Simple Updates, Sent Well.The majority of A2P messaging today involves travel and transport. What’s the common denominator? All of them rely on someone or something being in a certain place, at a certain time. Airline tickets, hotel bookings, and package deliveries: all benefit from customers being able to see timely updates, appointment reminders, and confirmations.The useful part is that A2P can include a response mechanism, providing (for example) a number to call if a reservation needs to change. This simple trick can reduce unexpected no-shows—which cost the hospitality industry a lot.Post-Job Surveys: Gathering Customer IntelligenceThe best time to survey someone about the service they received is straight after the job’s complete. Many service companies—from plumbers to delivery drivers—set up action pathways that send a survey SMS to a customer whenever the tradeperson leaves. Using A2P messaging means this happens automatically.Of course, SMS messages are simple and short, which boosts response rates. A popular survey method is the “Ultimate Question” of the Net Promoter Score, “Would you recommend us to friends and family?” The customer is asked to respond with a number from 1 (no) to 10 (definitely).One Time Passwords or OTPA huge and growing part of A2P text messaging involves security. Lost a password? The website will let you reset it—but you’ll need to enter a six-digit number texted to your phone first which is automatically generated. That message is generated by A2P.And if you make an unusual bank transaction, the bank will frequently ask you to confirm your identity by doing the same. These are called One Time Passwords, or OTPs.This is another reason A2P using SMS persists in a world of many communications channels. People tend to keep their phones close at hand, 24 hours a day, and most are used only by one person. So texting an OTP adds a strong layer of security. And A2P can send them out in seconds, millions of times a day, without wasting the customer’s time.Emergency AlertsOf course, A2P is timely. While at the network level SMS isn’t quite instant (and was never designed to be) it’s rare for one to take more than a minute; a few seconds is more normal. This means A2P has found great utility in emergency alerts of many kinds.In a hospital, emergency situations (such as a major car crash) have a prewritten response plan to bring the right people and resources together to meet and treat the arriving patients. This team effort is often coordinated by SMS; mobile users appreciate the short, sharp, automated messages telling them what’s happened and where to be.Similar procedures enable aircrews, warehouse workers, and building services to swing into action in defined circumstances. A2P provides the simple messaging underlay to their roles.One-to-One Marketing ChannelMarketers, of course, use A2P messaging to send promotional campaigns and special offers to thousands of people at a time. The application is linked to the marketer’s database or other software, like CRM (Customer Relationship Management), and can personalize and customize messages, too—like including the recipient’s first name.Most countries have strong regulations around SMS marketing, with many requiring double-opt-in before you’re allowed to send a consumer a text. Fortunately, most companies obey such rules.Competitions, Voting, and CharitiesMainstream “old media” like television has many uses for A2P messaging. Many talent shows, online competitions, and national events feature telephone voting; A2P lets viewers vote by sending an SMS, with the response recorded and a confirmatory SMS sent back.There’s another benefit of using A2P messaging, and it’s financial. Companies can charge consumers when they send an SMS, with the charge appearing on the consumer’s phone bill. It’s a simple way for users to pay small amounts and is heavily used in the world’s poorer regions for everyday payments.A2P Messaging Turns SMS Into Smart MessagingIf you see a role for timely, relevant, one-to-one messaging to customers in your business, why not explore what LIKE.TG could do for you?
How to Automate Marketing With Workflows
How to Automate Marketing With Workflows
What Is Marketing Automation?Marketing automation makes a marketer's job a lot easier. It is an umbrella term for technology that automatically manages marketing processes and campaigns across multiple channels. This makes it easy to send automated emails, texts, social media posts, and messages in chat apps. Also, this ensures that you can implement a digital marketing strategy without manually having to press send on each and every email, text, social media post, or message in chat apps.To send these marketing messages automatically, a set of triggers and tasks must be defined. These triggers and tasks are referred to as workflows. Workflows can be drawn up from scratch, but marketing automation software usually contains certain templates to easily define workflows.What Are Automated Workflows?Broadly speaking, a workflow is perhaps best described as a sequence of steps or processes that a business takes to complete a task. That task can be of different types and range in terms of how long it takes to complete or complex it is. It can also span multiple departments within a company or across various channels.Within each workflow task, there is usually a varying quantity of other factors involved, such as timelines and approvals. However, to properly understand what workflows are and how they work within marketing automation, it’s best to use relevant examples:Welcome SubscribersEach time a customer signs up for your content, such as a newsletter, they’ll receive an email welcoming them to your services. This is a simple yet effective way to show your audience you care while laying the foundation for a lasting relationship.You can use these welcome workflows to build on your value proposition and what makes your business special, reasserting why being your customer is beneficial to them. You could even use it to surprise them with a bonus, such as a discount coupon (if you have a store) or an exclusive piece of content that only they can access.Personalized Birthday MessagePeople love to be remembered, so another great example of a workflow within marketing automation is by giving your customers VIP treatment and celebrating their birthdays or anniversary.This can be done by opting to automatically send them a discount or offer for their birthday or the anniversary of when they became your customer. All you need to do is create a workflow that automatically sends a pre-prepared message to subscribers on the same date each year.By personalizing your campaigns in this way, you can more easily build loyalty and keep your brand at the forefront of their minds, while incentivizing them to purchase from you again and again.Although it’s worth noting that for birthday messages, you’ll need to ask your customers for some personal information when they sign up, such as date of birth. The date the customer was added to your database can be used for the anniversary messaging.Reminder EmailsOne other example of a marketing automation workflow is a reminder email, such as following-up abandoned carts for retailers. These workflows are a must for any eCommerce sites as they not only give your customers a nudge about items left in their online shopping baskets but will send them a link to take them back to complete their purchase, therefore helping you to secure more sales and boost your conversion rate.If they’ve purposely abandoned their cart, you could also offer them a discount to encourage them to complete the purchase or provide details for contacting your customer service if there’s an issue they need to resolve before doing so.How to Store and Centralize Customer DataThe most important input for marketing automation is data. Without data, it is almost impossible to use marketing automation tools, or set up workflows.However, data centralization might be a challenge within the company you work for. Data is often stored in several systems that might contain duplicate customer profiles. How to centralize, enrich, and segment your data to make it ready to use for your marketing automation campaigns?To solve the problem of decentralized data, a Customer Data Platform (CDP) is the best solution. With a CDP, data from different sources can be enriched to create personalized campaigns. Marketing automation is a tool that both needs data and generates behavioral data of your customers to further enrich its customer profile. This enables you to start conversations with people, not profiles.Now you know how to centralize your data, you can start creating automated workflows.How to Create an Automated WorkflowAs mentioned above, workflows consist of triggers and tasks:A trigger is an action that a customer takes;A task is a task the system has to fulfill based on the trigger.So: if [trigger], then [task]. For example: if a customer subscribes to a newsletter, then the customer receives an email with a discount code for his or her next purchase.But also: if a customer clicks through in an email, then create an MQL, but if a customer does not click through, then send another email after 7 days with more informative content. This is an example of a so-called ‘branching workflow’: a workflow with multiple tasks originating from one trigger.After visualizing these flows, workflows are easily built in a marketing automation tool.How to Get Started With Marketing AutomationMarketing automation is the solution for all marketers that could use some more hours within a working day. It basically allows you to do more with less, how great is that? After reading this, you’re probably more than ready to set up your own workflows and enrich your customer data. But do you have the tooling to start right away?Well, we’ve got you covered! LIKE.TG’s Mobile Marketing Cloud is an omnichannel customer engagement solution build for B2C marketers. What makes this tool so special, is that it is specifically aimed at mobile marketing. All you need to do is create segments and workflows with an easy drag-and-drop editor. The Mobile Marketing Cloud helps you to collect data from multiple sources and build rich customer profiles with its own CDP. When your goal is to automate your mobile marketing activities, this is the tool to go for.
3 Ways of Enhancing CX With Conversational Commerce (And How to Get Started)
3 Ways of Enhancing CX With Conversational Commerce (And How to Get Started)
Conversational commerce is the phenomenon of customers interacting and shopping with brands through chat and social apps. Customers spend a good amount of time on these apps—and they spend a good amount of money on them too.According to Juniper Research, for example, global spending on conversational commerce channels grew by an incredible 63% from 2021 to 2022. And with this trend being projected to continue upward until at least 2025, it’s clear that conversational customer engagement is the future of commerce.Why do customers love conversational commerce? Their familiarity with their favorite chat apps is clearly one reason. But brands that prioritize a customer-centric business model have also found ways of leveraging these apps’ conversational nature to improve the eCommerce CX, and in turn increase customer goodwill and sales.Here are three ways in which conversational commerce can enhance CX and how you can implement it in your business.How Can Conversational Commerce Enhance CX?1. Let Customers Shop With You on Their Preferred ChannelsStart the customer journey on the right note by making it convenient for customers to shop with you. While customers can browse products on a website, they may not have a good CX if the website is difficult to navigate.In contrast, chat app channels provide a user interface that customers are already familiar with. By setting up a brand presence on chat apps popular with your customers, you empower customers to shop with you on whichever channel they prefer and know how to use like a pro.When you provide such enhanced customer touchpoints, the CX becomes effortless. You also pave the way for more customer interactions and purchases, word-of-mouth recommendations, and possibly even repeat orders!For example, let’s say you sell gift baskets for special occasions. Carrie texts Megan to invite her to her upcoming baby shower. Megan sends Carrie a quick congratulatory text, then seamlessly switches to a chat with your brand—in the same app—to order Carrie a gift basket.Your brand’s intelligent chatbot processes the order instantly and sends Megan a confirmation message. And just like that, her gift is on its way!Satisfied with such a smooth CX, Megan knows she can rely on your brand to fulfill her future gift basket needs—and that when such a time arises, you’re just a text away.2. Better Serve Customers With Personalized InteractionsWhile establishing a presence on your customers’ preferred channels is a good start for enhancing CX, take things further by personalizing the customer journey.Don’t forget that people typically use chat apps to interact with others who personally know them. To provide a warm and meaningful CX, you’ll likewise want to foster a sense of human interaction and personal touch when communicating with customers on chat apps.Look into customizing the marketing campaigns and support messages you send to customers via these apps. By now, addressing customers by their first name is standard practice. But apart from that, you can further tailor your communications based on your customers’ profiles and order history.For example, a customer, Calvin, may have previously indicated his interest in learning about your clothing store’s offers for shirts but not those for pants. This is your cue to:text him about upcoming discounts on shirts, andexclude him from texts promoting pants.By tailoring your customer interactions in this manner, you improve the relevance of your communications and keep customers interested in engaging with your brand for longer.3. Help Customers Get Quicker AnswersWhether they have a pre-sales question or need post-sales support, customers want answers fast—and they perceive email communication as being too slow. With customers used to quick replies via instant messaging apps, they may prefer to chat with your brand on such apps to enjoy shorter response times.And this is your brand’s chance to shine. By deploying chatbots, your customer service team can offer automated, self-service solutions for customers to resolve simple queries on their own. These chatbots can also be programmed to chat with customers using informal language—just like how friends talk to each other!—to maintain the personal touch.Chatbots also increase the speed advantage by being operational 24/7. Customers don’t need to wait to reach out during fixed support hours, but can get immediate assistance no matter the time of day. And nothing can be quicker than that!Implementing Conversational Commerce: Things to ConsiderOn Which Channels Will You Implement Conversational Commerce?Be strategic with the channels for which you implement conversational commerce.While you have no shortage of channels to choose from, shortlist only the ones popular among your customers. After all, if you’ll be expending resources to support certain channels, then it pays to focus on those that enjoy higher usage.Not only that: with customers comprising the “C” in “CX,” you’ll want to take the conversation to your customers rather than making them go through hoops to chat with you.When you do so, you stand to reach more customers—who may also feel more valued as you’ve made the effort to engage them on their preferred channels. In turn, they may be more inclined to shop with you instead of another brand that generically treats them as a faceless individual.If you are doing business in Southeast Asia, then WhatsApp, Facebook Messenger, and Viber are just some of the popular chat app channels in the region worth implementing conversational commerce on.Learn more about these channels, and pro tips for offering customer support on them, in our guide to providing exceptional customer service on chat apps.Which Tools Will You Use?LIKE.TG develops a wide range of tools that make implementing conversational commerce a breeze.For example, Mobile Push provides a no-code solution for delivering personalized push notifications to customers. Integrable with a wide range of chat app channels, Mobile Push enhances the CX by helping you tailor marketing communications based on your customers’ profiles, location, order history, and more.As for enhancing support conversations, our Mobile Service Cloud customer service software offers a scripted chatbot that can instantly answer simple FAQs. Contributing to a convenient CX, these support chats will take place on your customers’ preferred chat apps, letting them chat with you as if they were talking to a family member or a friend.If you regularly receive more complex support questions, Conversational AI Cloud is a worthwhile investment. This AI chatbot harnesses natural language processing (NLP) to:capture and process user input, and thenprovide an appropriate response using friendly language for a humanized CX.Being capable of self-learning, Conversational AI Cloud helps deliver automated responses that only improve in quality over time. It also provides insights into customer intent that can prove valuable for refining the CX.Our AI chatbot solution can be implemented on any channel of choice as quickly as within a few weeks. For example, online insurer Onlia was able to get its AI chatbot up and running in just six weeks.Conversational AI Cloud is also undoubtedly effective: just take it from fashion retailer Missguided, which reported a high AI chatbot engagement rate of 80%. The brand also reduced its support contact and costs by 14%.Increase Conversions With Impactful Brand ConversationsWhether in sales, marketing, or customer support functions, conversational commerce has become the norm. And this is unsurprising, given its ability to enhance CX throughout the customer journey.To tap on the full potential of conversational commerce, brands will need to employ the right solutions that turn the humble chat app into a channel for customer engagement and conversions. We’ve covered a few of these solutions here, but especially recommend taking a look at Conversational AI Cloud if you’re keen to elevate CX with the power of AI.Explore Conversational AI Cloud in more detail here to learn how it can help you provide a seamless and delightful support experience on your customers’ preferred channels.
4 Digital Marketing Trends in the Financial Service Industry
4 Digital Marketing Trends in the Financial Service Industry
The financial services industry has evolved; people can now conduct certain transactions entirely via online channels from a device that fits within their hand. And many of them do: in a study conducted by digital security platform Entrust, for example, 65% of Singapore respondents shared that they most often did their banking using their bank’s mobile or tablet app.As financial services go digital, so must your marketing efforts. Otherwise, you’re missing many opportunities to promote your offerings and provide the personalized service that customers want.Read on as we share four digital marketing trends that financial service businesses should leverage to facilitate an omnichannel presence and boost customer adoption.1. Content MarketingContent marketing is creating and distributing content to attract and nurture readers into customers.The content medium can range from blog posts to videos, podcasts, case studies, and more. What’s critical, however, is that your target audience should find your content valuable. Users who consume your content should go: “Wow, this was so helpful! I will keep an eye on more posts/videos/episodes from them.”Apart from posting your content on your channels, you can also promote it on social media to reach out to users unfamiliar with your brand—and potentially expand your customer base.When done consistently, content marketing offers opportunities to:position your brand as an expert in the field to boost user trust and confidence,educate users on your products and how they can address the user’s needs, andkeep your brand top of mind so that users will think of you as they search for solutions (and ideally buy your products afterward!)Digital wealth management platform StashAway has thoroughly covered its content marketing bases. It maintains a blog called Insights, which publishes investing tips and marketing opinions. The platform also provides free StashAway Academy courses for users who want a more structured approach to learning investing skills and strategies.Finally, StashAway invites financial leaders and bloggers to share their investment insights and experiences on a podcast titled In Your Best Interest to cater to auditory learners.2. ChatbotsChatbots are computer programs designed to converse with users and address their needs. Their features typically involve answering questions and assisting with simple customer service issues. (If the matter is trickier, a human support rep will take over.)Integrating chatbots into your customer support processes opens opportunities for you to:help customers get answers quicker as chatbots can operate round-the-clock,improve the customer experience by providing personalized chat interactions,free up your support representatives to focus on more complex customer support issues, thus cutting your operational and customer support costs, andserve customers on their preferred channels. For instance, our Mobile Service Cloud omnichannel scripted chatbot solution lets you set up a support presence on your website, plus popular chat apps such as WhatsApp and Instagram, andpromote your latest products, services, and offers across multiple channels.DBS Bank’s chatbot offers a comprehensive menu of customer services, such as:retrieving transaction details,assisting with card replacement requests,answering frequently asked questions, andsharing ongoing deals and promotions.For security reasons, users must first authenticate their login to DBS’s online banking services. After doing so, they can launch the chatbot and select the appropriate self-service menu option to get immediate assistance.If the user does need human support, however, they can select the “Contact Me” option to leave a message for a representative’s follow-up action.3. Email MarketingEmail marketing is a form of marketing that uses email to engage in targeted communications with segments of users. Emails have been around for a long time now, but still bring about marketing opportunities such as:direct communication with users to build trust and authority without finicky and ever-changing algorithms affecting your campaigns’ reach (social media algos, we’re talking about you here), andunifying your customer data through the use of powerful email marketing solutions. For example, LIKE.TG’s Mobile Marketing Cloud lets you build comprehensive customer profiles from data obtained via various platforms, then personalize your email campaigns for higher engagement and lower unsubscribe rates.Wise’s marketing strategy uses triggered email campaigns on their target market that promote its currency conversion service exceptionally well.The money transfer platform lets users sign up for exchange rate email alerts that will notify them when a specific currency reaches its target exchange rate. For example, a user might want to receive an email alert when 1 USD hits the SGD 1.44 mark.When this threshold is reached, Wise’s email marketing system is automatically triggered to send the user an email alert.Wise’s rate alerts also include a link to its currency conversion services—because when a user learns that the mid-market rate has reached their desired rate threshold, the natural next step is to use Wise to convert their funds!We also like how Wise’s email marketing strategy involves users setting up the alerts on the platform’s website themselves. This approach helps Wise precisely learn its users’ preferences, so it doesn’t send them irrelevant emails.4. WebinarsHave you been to a seminar in a physical venue? The webinar is the online equivalent, where businesses hold seminars using a virtual conferencing platform such as Zoom.Webinars exploded in popularity when organizing large gatherings became unfeasible due to the COVID-19 pandemic. But even in the current endemic conditions, webinars appear here to stay due to opportunities for businesses to:position their brand as an authority by sharing knowledge with attendees or hosting experts in their fields to do the same,increase their brand awareness as users can join webinars from any location and device. This allows businesses to scale their attendance numbers with a marginal increase in cost, andproduce more content for marketing purposes because it’s easy to record webinars for splitting into bite-sized video segments later.Look no further than TD Ameritrade for an example of a well-oiled webinar strategy. The stock brokerage holds regular webinars on investment-related topics (sometimes even multiple sessions a day!)TD Ameritrade’s webinars are categorized into beginner, intermediate, and advanced topics to help users decide which webinar is right for them based on their level of investment experience. To increase the longevity of its webinar content, TD Ameritrade also records all its webinars and makes them available for viewing on demand.Riding the Digital WaveWhat’s the future of financial services? It’s reaching out to customers using digital marketing channels and helping to serve their needs via the online medium. At the same time, financial service businesses must consider using such technologies to provide a personalized customer experience.“As consumers’ uptake of digital channels increases, their expectations of customer experience are also rising,” writes global management consulting firm, McKinsey. “Digital technologies raise the bar in that respect because they are enabling easy-to-use and personalized services.”Despite the digital shift, physical services won’t become entirely obsolete. Due to security concerns, unfamiliarity with technology, or other reasons, some customers will still prefer completing transactions in person.Businesses in the financial services industry will hence need to create an omnichannel presence on both the physical and digital fronts, from which they can:market to customers,offer a seamless customer experience, andglean insights on customer behavior to guide their business strategy.In the digital realm, LIKE.TG’s Mobile Marketing Cloud provides an omnichannel customer engagement solution for financial service businesses to automate the delivery of tailored marketing campaigns on a wide range of digital channels.Explore Mobile Marketing Cloud here to learn how it can digitally transform your marketing tactics and deliver the personalized experience that your customers seek.
Guidelines for setting up WhatsApp Display Name
Guidelines for setting up WhatsApp Display Name
Each WhatsApp Business Account will relegate a showcase name to the telephone number and submit it for audit by the WhatsApp group from your Business Manager. Show Name will appear to the User dependent on your sort of record. Guidelines for Display Name All display names ought to have a relationship with your business and ought not to disregard WhatsApp Commerce and Business arrangements. Having show names consistent with our rules is a necessity to send messages utilizing the WhatsApp Business API or meet all requirements for WhatsApp official business accounts. The following are five standards for show names and direction for best practices to abstain from arranging blunders. Compliance A display name ought not to disregard WhatsApp Commerce and Business arrangements. A model for a store that sells wine glasses: Acknowledged: ABC Wine Glasses Not acknowledged: ABC Wine Inside your organization, you may have separate WhatsApp business represents various divisions; just those divisions that are consistent with WhatsApp’s Commerce Policy may have a WhatsApp business account. The exact portrayal of your business A showcase name ought to speak to: A business or its administration, item, or division A test account or a demo record and it must keep up a relationship to the business (e.g., Fresh Produce Test) A presentation name ought not to be: A person’s complete name A conventional term (e.g., Fashion) A conventional geographic area (e.g., New York) A trademark or a long portrayal An association with an administration connection needs the WhatsApp group’s endorsement Clear relationship with your business A display name must have an unmistakable relationship with your business (must be alluded to the business’ site or outer media references). For instance: Acknowledged: Name of a cause referenced on a non-benefit association’s site Not acknowledged: Name of a foundation not referenced on any outer sites In the event that the connection between your organization and the brand isn’t self-evident, show the relationship utilizing “by [company name].” Not acknowledged: Fruit Snacks (Fresh Produce possesses the Fruit Snacks brand however their affiliation isn’t referenced on any outer sites) Acknowledged: Fruit Snacks by Fresh Produce Try not to utilize the name of an administration organization or other outsider in your organization’s showcase name. Not acknowledged: Alpha Agency for Fresh Produce Consistency with outer marking A display name must have predictable marking with outer sources (e.g., an organization’s site or promoting). A model for a product offering named “New Produce Cold Pressed Juices”: Acknowledged: Fresh Produce Cold Pressed Juices (how it is marked on your site) Not acknowledged: Fresh Produce Juices (you changed marking by eliminating “Cold Pressed”) Not acknowledged: FP Cold Pressed Juices (you added a contraction to the organization name conflicting with outside marking
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					10 Benefits That Explain the Importance of CRM in Banking
10 Benefits That Explain the Importance of CRM in Banking
The banking industry is undergoing a digital transformation, and customer relationship management (CRM) systems are at the forefront of this change. By providing a centralised platform for customer data, interactions, and analytics, CRMs empower banks to deliver personalised and efficient services, fostering customer loyalty and driving business growth. We’ll look closer at the significance of CRM in banking, exploring its numerous benefits, addressing challenges in adoption, and highlighting future trends and innovations. Additionally, we present a compelling case study showcasing a successful CRM implementation in the banking sector. 10 Questions to Ask When Choosing a CRM in Banking When selecting a top CRM platform for your banking institution, it is necessary to carefully evaluate potential solutions to ensure they align with your specific requirements and objectives. Here are 10 key questions to ask during the selection process: 1. Does the CRM integrate with your existing, financial and banking organisation and systems? A seamless integration between your CRM and existing banking systems is essential to avoid data silos and ensure a holistic view of customer interactions. Look for a CRM that can easily integrate with your core banking system, payment platforms, and other relevant applications. 2. Can the CRM provide a 360-degree view of your customers? A CRM should offer a unified platform that consolidates customer data from various touchpoints, including online banking, mobile banking, branches, and contact centres. This enables bank representatives to access a complete customer profile, including account information, transaction history, and past interactions, resulting in more personalised and efficient customer service. 3. Does the CRM offer robust reporting and analytics capabilities? Leverage the power of data by selecting a CRM that provides robust reporting and analytics capabilities. This will allow you to analyse customer behaviour, identify trends, and gain actionable insights into customer needs and preferences. Look for a CRM that offers customisable reports, dashboards, and data visualisation tools to empower your bank with data-driven decision-making. 4. Is the CRM user-friendly and easy to implement? A user-friendly interface is essential for ensuring that your bank’s employees can effectively utilise the CRM. Consider the technical expertise of your team and opt for a CRM with an intuitive design, clear navigation, and minimal training requirements. Additionally, evaluate the implementation process to ensure it can be completed within your desired timeframe and budget. What is a CRM in the Banking Industry? Customer relationship management (CRM) is a crucial technology for banks to optimise customer service, improve operational efficiency, and drive business growth. A CRM system acts as a centralised platform that empowers banks to manage customer interactions, track customer information, and analyse customer data. By leveraging CRM capabilities, banks can also gain deeper insights and a larger understanding of their customers’ needs, preferences, and behaviours, enabling them to deliver personalised and exceptional banking experiences. CRM in banking fosters stronger customer relationships by facilitating personalised interactions. With a CRM system, banks can capture and store customer data, including personal information, transaction history, and communication preferences. This data enables bank representatives to have informed conversations with customers, addressing their specific needs and providing tailored financial solutions. Personalised interactions enhance customer satisfaction, loyalty, and overall banking experience. CRM enhances operational efficiency and productivity within banks. By automating routine tasks such as data entry, customer service ticketing, and report generation, banking CRM software streamlines workflows and reduces manual labour. This automation allows bank employees to focus on higher-value activities, such as customer engagement and financial advisory services. Furthermore, CRM provides real-time access to customer information, enabling employees to quickly retrieve and update customer data, thereby enhancing operational efficiency. Additionally, CRM empowers banks to analyse customer data and derive valuable insights. With robust reporting and analytics capabilities, banks can identify customer segments, analyse customer behaviour, and measure campaign effectiveness. This data-driven approach enables banks to make informed decisions, optimise marketing strategies, and develop targeted products and services that cater to specific customer needs. CRM also plays a vital role in risk management and compliance within the banking industry. By integrating customer data with regulatory requirements, banks can effectively monitor transactions, detect suspicious activities, and mitigate fraud risks. This ensures compliance with industry regulations and safeguards customer information. In summary, CRM is a transformative technology that revolutionises banking operations. By fostering personalised customer experiences and interactions, enhancing operational efficiency, enabling data-driven decision-making, and ensuring risk management, CRM empowers banks to deliver superior customer service, drive business growth, and maintain a competitive edge. The 10 Business Benefits of Using a Banking CRM 1. Streamlined Customer Interactions: CRMs enable banks to centralise customer data, providing a holistic view of each customer’s interactions with the bank. This allows for streamlined and personalised customer service, improving customer satisfaction and reducing the time and effort required to resolve customer queries. 2. Enhanced Data Management and Analytics: CRMs provide powerful data management capabilities, enabling banks to collect, store, and analyse customer data from various sources. This data can be leveraged to gain valuable insights into customer behaviour, preferences, and buying patterns. Banks can then use these insights to optimise their products, services, and marketing strategies. 3. Increased Sales and Cross-Selling Opportunities: CRMs help banks identify cross-selling and upselling opportunities by analysing customer data and identifying customer needs and preferences. By leveraging this information, banks can proactively recommend relevant products and services, increasing sales and revenue. 4. Improved Customer Retention and Loyalty: CRMs help banks build stronger customer relationships by enabling personalised interactions and providing excellent customer service. By understanding customer needs and preferences, banks can proactively address issues and provide tailored solutions, fostering customer loyalty and reducing churn. 5. Enhanced Regulatory Compliance and Risk Management: CRMs assist banks in complying with industry regulations and managing risks effectively. By centralising customer data and tracking customer interactions, banks can easily generate reports and demonstrate compliance with regulatory requirements. CRMs and other banking software programs also help in identifying and managing potential risks associated with customer transactions. 6. Improved Operational Efficiency: CRMs streamline various banking processes, including customer onboarding, loan processing, and account management. By automating repetitive tasks and providing real-time access to customer information, CRMs help banks improve operational efficiency and reduce costs. 7. Increased Employee Productivity: CRMs provide banking employees with easy access to customer data and real-time updates, enabling them to handle customer inquiries more efficiently. This reduces the time spent on administrative tasks and allows employees to focus on providing exceptional customer service. 8. Improved Decision-Making: CRMs provide banks with data-driven insights into customer behaviour and market trends. This information supports informed decision-making, enabling banks to develop and implement effective strategies for customer acquisition, retention, and growth. 9. Enhanced Customer Experience: CRMs help banks deliver a superior customer experience by providing personalised interactions, proactive problem resolution, and quick response to customer inquiries. This results in increased customer satisfaction and positive brand perception.10. Increased Profitability: By leveraging the benefits of CRM systems, banks can optimise their operations, increase sales, and reduce costs, ultimately leading to increased profitability and long-term success for financial service customers. Case studies highlighting successful CRM implementations in banking Several financial institutions have successfully implemented CRM systems to enhance their operations and customer service. Here are a few notable case studies: DBS Bank: DBS Bank, a leading financial institution in Southeast Asia, implemented a CRM system to improve customer service and cross-selling opportunities. The system provided a 360-degree view of customers, enabling the bank to tailor products and services to individual needs. As a result, DBS Bank increased customer retention by 15% and cross-selling opportunities by 20%. HDFC Bank: India’s largest private sector bank, HDFC Bank, implemented a CRM system to improve customer service and operational efficiency. The system integrated various customer touch points, such as branches, ATMs, and online banking, providing a seamless experience for customers. HDFC Bank achieved a 20% reduction in operating costs and a 15% increase in customer satisfaction. JPMorgan Chase: JPMorgan Chase, one of the largest banks in the United States, implemented a CRM system to improve customer interactions and data management. The system provided a centralised platform to track customer interactions and data, allowing the bank to gain insights into customer behaviour and preferences. As a result, JPMorgan Chase increased customer interactions by 15% and improved data accuracy by 20%. Bank of America: Bank of America, the second-largest bank in the United States, implemented a CRM system to improve sales and cross-selling opportunities. The system provided sales teams with real-time customer data, across sales and marketing efforts enabling them to tailor their pitches and identify potential cross-selling opportunities. Bank of America achieved a 10% increase in sales and a 15% increase in cross-selling opportunities.These case studies demonstrate the tangible benefits of CRM in the banking industry. By implementing CRM systems, banks can improve customer retention, customer service, cross-selling opportunities, operating costs, and marketing campaigns. Overcoming challenges to CRM adoption in banking While CRM systems offer numerous benefits to banks, their adoption can be hindered by certain challenges. One of the primary obstacles is resistance from employees who may be reluctant to embrace new technology or fear job displacement. Overcoming this resistance requires effective change management strategies, such as involving employees in the selection and implementation process, providing all-encompassing training, and addressing their concerns. Another challenge is the lack of proper training and support for employees using the CRM system. Insufficient training can lead to low user adoption and suboptimal utilisation of the system’s features. To address this, banks should invest in robust training programs that equip employees with the knowledge and skills necessary to effectively use the CRM system. Training should cover not only the technical aspects of the system but also its benefits and how it aligns with the bank’s overall goals. Integration challenges can also hinder the successful adoption of CRM software in banking. Banks often have complex IT systems and integrating a new CRM system can be a complex and time-consuming process. To overcome these challenges, banks should carefully plan the integration process, ensuring compatibility between the CRM system and existing systems. This may involve working with the CRM vendor to ensure a smooth integration process and providing adequate technical support to address any issues that arise. Data security is a critical concern for banks, and the adoption of a CRM system must address potential security risks. Banks must ensure that the CRM system meets industry standards and regulations for data protection. This includes implementing robust security measures, such as encryption, access controls, and regular security audits, to safeguard sensitive customer information. Finally, the cost of implementing and maintaining a CRM system can be a challenge for banks. CRM systems require significant upfront investment in software, hardware, and training. Banks should carefully evaluate the costs and benefits of CRM adoption, ensuring that the potential returns justify the investment. Additionally, banks should consider the ongoing costs associated with maintaining and updating the CRM system, as well as the cost of providing ongoing training and support to users. Future trends and innovations in banking CRM Navigating Evolving Banking Trends and Innovations in CRM The banking industry stands at the precipice of transformative changes, driven by a surge of innovative technologies and evolving customer expectations. Open banking, artificial intelligence (AI), blockchain technology, the Internet of Things (IoT), and voice-activated interfaces are shaping the future of banking CRM. Open banking is revolutionising the financial sphere by enabling banks to securely share customer data with third-party providers, with the customer’s explicit consent. This fosters a broader financial ecosystem, offering customers access to a varied range of products and services, while fostering healthy competition and innovation within the banking sector. AI has become an indispensable tool for banking institutions, empowering them to deliver exceptional customer experiences. AI-driven chatbots and virtual assistants provide round-the-clock support, assisting customers with queries, processing transactions, and ensuring swift problem resolution. Additionally, AI plays a pivotal role in fraud detection and risk management, safeguarding customers’ financial well-being. Blockchain technology, with its decentralised and immutable nature, offers a secure platform for financial transactions. By maintaining an incorruptible ledger of records, blockchain ensures the integrity and transparency of financial data, building trust among customers and enhancing the overall banking experience. The Internet of Things (IoT) is transforming banking by connecting physical devices to the internet, enabling real-time data collection and exchange. IoT devices monitor customer behaviour, track equipment status, and manage inventory, empowering banks to optimise operations, reduce costs, and deliver personalised services. Voice-activated interfaces and chatbots are revolutionising customer interactions, providing convenient and intuitive access to banking services. Customers can utilise voice commands or text-based chat to manage accounts, make payments, and seek assistance, enhancing their overall banking experience. These transformative trends necessitate banks’ ability to adapt and innovate continuously. By embracing these technologies and aligning them with customer needs, banks can unlock new opportunities for growth, strengthen customer relationships, and remain at the forefront of the industry. How LIKE.TG Can Help LIKE.TG is a leading provider of CRM solutions that can help banks achieve the benefits of CRM. With LIKE.TG, banks can gain a complete view of their customers, track interactions, deliver personalised experiences, and more. LIKE.TG offers a comprehensive suite of CRM tools that can be customised to meet the specific needs of banks. These tools include customer relationship management (CRM), sales and marketing automation, customer service, and analytics. By leveraging LIKE.TG, banks can improve customer satisfaction, increase revenue, and reduce costs. For example, one bank that implemented LIKE.TG saw a 20% increase in customer satisfaction, a 15% increase in revenue, and a 10% decrease in costs. Here are some specific examples of how LIKE.TG can help banks: Gain a complete view of customers: LIKE.TG provides a single, unified platform that allows banks to track all customer interactions, from initial contact to ongoing support. This information can be used to create a complete picture of each customer, which can help banks deliver more personalised and relevant experiences. Track interactions: LIKE.TG allows banks to track all interactions with customers, including phone calls, emails, chat conversations, and social media posts. This information can be used to identify trends and patterns, which can help banks improve their customer service and sales efforts. Deliver personalised experiences: LIKE.TG allows banks to create personalised experiences for each customer. This can be done by using customer data to tailor marketing campaigns, product recommendations, and customer service interactions. Increase revenue: LIKE.TG can help banks increase revenue by providing tools to track sales opportunities, manage leads, and forecast revenue. This information can be used to make informed decisions about which products and services to offer, and how to best target customers. Reduce costs: LIKE.TG can help banks reduce costs by automating tasks, streamlining processes, and improving efficiency. This can free up resources that can be used to focus on other areas of the business. Overall, LIKE.TG is a powerful CRM solution that can help banks improve customer satisfaction, increase revenue, and reduce costs. By leveraging LIKE.TG, banks can gain a competitive advantage in the rapidly changing financial services industry.

					10 Ecommerce Trends That Will Influence Online Shopping in 2024
10 Ecommerce Trends That Will Influence Online Shopping in 2024
Some ecommerce trends and technologies pass in hype cycles, but others are so powerful they change the entire course of the market. After all the innovations and emerging technologies that cropped up in 2023, business leaders are assessing how to move forward and which new trends to implement.Here are some of the biggest trends that will affect your business over the coming year. What you’ll learn: Artificial intelligence is boosting efficiency Businesses are prioritising data management and harmonisation Conversational commerce is getting more human Headless commerce is helping businesses keep up Brands are going big with resale Social commerce is evolving Vibrant video content is boosting sales Loyalty programs are getting more personalised User-generated content is influencing ecommerce sales Subscriptions are adding value across a range of industries Ecommerce trends FAQ 1. Artificial intelligence is boosting efficiency There’s no doubt about it: Artificial intelligence (AI) is changing the ecommerce game. Commerce teams have been using the technology for years to automate and personalise product recommendations, chatbot activity, and more. But now, generative and predictive AI trained on large language models (LLM) offer even more opportunities to increase efficiency and scale personalisation. AI is more than an ecommerce trend — it can make your teams more productive and your customers more satisfied. Do you have a large product catalog that needs to be updated frequently? AI can write and categorise individual descriptions, cutting down hours of work to mere minutes. Do you need to optimise product detail pages? AI can help with SEO by automatically generating meta titles and meta descriptions for every product. Need to build a landing page for a new promotion? Generative page designers let users of all skill levels create and design web pages in seconds with simple, conversational building tools. All this innovation will make it easier to keep up with other trends, meet customers’ high expectations, and stay flexible — no matter what comes next. 2. Businesses are prioritising data management and harmonisation Data is your most valuable business asset. It’s how you understand your customers, make informed decisions, and gauge success. So it’s critical to make sure your data is in order. The challenge? Businesses collect a lot of it, but they don’t always know how to manage it. That’s where data management and harmonisation come in. They bring together data from multiple sources — think your customer relationship management (CRM) and order management systems — to provide a holistic view of all your business activities. With harmonised data, you can uncover insights and act on them much faster to increase customer satisfaction and revenue. Harmonised data also makes it possible to implement AI (including generative AI), automation, and machine learning to help you market, serve, and sell more efficiently. That’s why data management and harmonisation are top priorities among business leaders: 68% predict an increase in data management investments. 32% say a lack of a complete view and understanding of their data is a hurdle. 45% plan to prioritise gaining a more holistic view of their customers. For businesses looking to take advantage of all the new AI capabilities in ecommerce, data management should be priority number one. 3. Conversational commerce is getting more human Remember when chatbot experiences felt robotic and awkward? Those days are over. Thanks to generative AI and LLMs, conversational commerce is getting a glow-up. Interacting with chatbots for service inquiries, product questions, and more via messaging apps and websites feels much more human and personalised. Chatbots can now elevate online shopping with conversational AI and first-party data, mirroring the best in-store interactions across all digital channels. Natural language, image-based, and data-driven interactions can simplify product searches, provide personalised responses, and streamline purchases for a smooth experience across all your digital channels. As technology advances, this trend will gain more traction. Intelligent AI chatbots offer customers better self-service experiences and make shopping more enjoyable. This is critical since 68% of customers say they wouldn’t use a company’s chatbot again if they had a bad experience. 4. Headless commerce is helping businesses keep up Headless commerce continues to gain steam. With this modular architecture, ecommerce teams can deliver new experiences faster because they don’t have to wait in the developer queue to change back-end systems. Instead, employees can update online interfaces using APIs, experience managers, and user-friendly tools. According to business leaders and commerce teams already using headless: 76% say it offers more flexibility and customisation. 72% say it increases agility and lets teams make storefront changes faster. 66% say it improves integration between systems. Customers reap the benefits of headless commerce, too. Shoppers get fresh experiences more frequently across all devices and touchpoints. Even better? Headless results in richer personalisation, better omni-channel experiences, and peak performance for ecommerce websites. 5. Brands are going big with resale Over the past few years, consumers have shifted their mindset about resale items. Secondhand purchases that were once viewed as stigma are now seen as status. In fact, more than half of consumers (52%) have purchased an item secondhand in the last year, and the resale market is expected to reach $70 billion by 2027. Simply put: Resale presents a huge opportunity for your business. As the circular economy grows in popularity, brands everywhere are opening their own resale stores and encouraging consumers to turn in used items, from old jeans to designer handbags to kitchen appliances. To claim your piece of the pie, be strategic as you enter the market. This means implementing robust inventory and order management systems with real-time visibility and reverse logistics capabilities. 6. Social commerce is evolving There are almost 5 billion monthly active users on platforms like Instagram, Facebook, Snapchat, and TikTok. More than two-thirds (67%) of global shoppers have made a purchase through social media this year. Social commerce instantly connects you with a vast global audience and opens up new opportunities to boost product discovery, reach new markets, and build meaningful connections with your customers. But it’s not enough to just be present on social channels. You need to be an active participant and create engaging, authentic experiences for shoppers. Thanks to new social commerce tools — like generative AI for content creation and integrations with social platforms — the shopping experience is getting better, faster, and more engaging. This trend is blurring the lines between shopping and entertainment, and customer expectations are rising as a result. 7. Vibrant video content is boosting sales Now that shoppers have become accustomed to the vibrant, attention-grabbing video content on social platforms, they expect the same from your brand’s ecommerce site. Video can offer customers a deeper understanding of your products, such as how they’re used, and what they look like from different angles. And video content isn’t just useful for ads or for increasing product discovery. Brands are having major success using video at every stage of the customer journey: in pre-purchase consultations, on product detail pages, and in post-purchase emails. A large majority (89%) of consumers say watching a video has convinced them to buy a product or service. 8. Loyalty programs are getting more personalised It’s important to attract new customers, but it’s also critical to retain your existing ones. That means you need to find ways to increase loyalty and build brand love. More and more, customers are seeking out brand loyalty programs — but they want meaningful rewards and experiences. So, what’s the key to a successful loyalty program? In a word: personalisation. Customers don’t want to exchange their data for a clunky, impersonal experience where they have to jump through hoops to redeem points. They want straightforward, exclusive offers. Curated experiences. Relevant rewards. Six out of 10 consumers want discounts in return for joining a loyalty program, and about one-third of consumers say they find exclusive or early access to products valuable. The brands that win customer loyalty will be those that use data-driven insights to create a program that keeps customers continually engaged and satisfied. 9. User-generated content is influencing ecommerce sales User-generated content (UGC) adds credibility, authenticity‌, and social proof to a brand’s marketing efforts — and can significantly boost sales and brand loyalty. In fact, one study found that shoppers who interact with UGC experience a 102.4% increase in conversions. Most shoppers expect to see feedback and reviews before making a purchase, and UGC provides value by showcasing the experiences and opinions of real customers. UGC also breaks away from generic item descriptions and professional product photography. It can show how to style a piece of clothing, for example, or how an item will fit across a range of body types. User-generated videos go a step further, highlighting the functions and features of more complex products, like consumer electronics or even automobiles. UGC is also a cost-effective way to generate content for social commerce without relying on agencies or large teams. By sourcing posts from hashtags, tagging, or concentrated campaigns, brands can share real-time, authentic, and organic social posts to a wider audience. UGC can be used on product pages and in ads, as well. And you can incorporate it into product development processes to gather valuable input from customers at scale. 10. Subscriptions are adding value across a range of industries From streaming platforms to food, clothing, and pet supplies, subscriptions have become a popular business model across industries. In 2023, subscriptions generated over $38 billion in revenue, doubling over the past four years. That’s because subscriptions are a win-win for shoppers and businesses: They offer freedom of choice for customers while creating a continuous revenue stream for sellers. Consider consumer goods brand KIND Snacks. KIND implemented a subscription service to supplement its B2B sales, giving customers a direct line to exclusive offers and flavours. This created a consistent revenue stream for KIND and helped it build a new level of brand loyalty with its customers. The subscription also lets KIND collect first-party data, so it can test new products and spot new trends. Ecommerce trends FAQ How do I know if an ecommerce trend is right for my business? If you’re trying to decide whether to adopt a new trend, the first step is to conduct a cost/benefit analysis. As you do, remember to prioritise customer experience and satisfaction. Look at customer data to evaluate the potential impact of the trend on your business. How costly will it be to implement the trend, and what will the payoff be one, two, and five years into the future? Analyse the numbers to assess whether the trend aligns with your customers’ preferences and behaviours. You can also take a cue from your competitors and their adoption of specific trends. While you shouldn’t mimic everything they do, being aware of their experiences can provide valuable insights and help gauge the viability of a trend for your business. Ultimately, customer-centric decision-making should guide your evaluation. Is ecommerce still on the rise? In a word: yes. In fact, ecommerce is a top priority for businesses across industries, from healthcare to manufacturing. Customers expect increasingly sophisticated digital shopping experiences, and digital channels continue to be a preferred purchasing method. Ecommerce sales are expected to reach $8.1 trillion by 2026. As digital channels and new technologies evolve, so will customer behaviours and expectations. Where should I start if I want to implement AI? Generative AI is revolutionising ecommerce by enhancing customer experiences and increasing productivity, conversions, and customer loyalty. But to reap the benefits, it’s critical to keep a few things in mind. First is customer trust. A majority of customers (68%) say advances in AI make it more important for companies to be trustworthy. This means businesses implementing AI should focus on transparency. Tell customers how you will use their data to improve shopping experiences. Develop ethical standards around your use of AI, and discuss them openly. You’ll need to answer tough questions like: How do you ensure sensitive data is anonymised? How will you monitor accuracy and audit for bias, toxicity, or hallucinations? These should all be considerations as you choose AI partners and develop your code of conduct and governance principles. At a time when only 13% of customers fully trust companies to use AI ethically, this should be top of mind for businesses delving into the fast-evolving technology. How can commerce teams measure success after adopting a new trend? Before implementing a new experience or ecommerce trend, set key performance indicators (KPIs) and decide how you’ll track relevant ecommerce metrics. This helps you make informed decisions and monitor the various moving parts of your business. From understanding inventory needs to gaining insights into customer behaviour to increasing loyalty, you’ll be in a better position to plan for future growth. The choice of metrics will depend on the needs of your business, but it’s crucial to establish a strategy that outlines metrics, sets KPIs, and measures them regularly. Your business will be more agile and better able to adapt to new ecommerce trends and understand customer buying patterns. Ecommerce metrics and KPIs are valuable tools for building a successful future and will set the tone for future ecommerce growth.

					10 Effective Sales Coaching Tips That Work
10 Effective Sales Coaching Tips That Work
A good sales coach unlocks serious revenue potential. Effective coaching can increase sales performance by 8%, according to a study by research firm Gartner.Many sales managers find coaching difficult to master, however — especially in environments where reps are remote and managers are asked to do more with less time and fewer resources.Understanding the sales coaching process is crucial in maximising sales rep performance, empowering reps, and positively impacting the sales organisation through structured, data-driven strategies.If you’re not getting the support you need to effectively coach your sales team, don’t despair. These 10 sales coaching tips are easy to implement with many of the tools already at your disposal, and are effective for both in-person and remote teams.1. Focus on rep wellbeingOne in three salespeople say mental health in sales has declined over the last two years, according to a recent LIKE.TG survey. One of the biggest reasons is the shift to remote work environments, which pushed sales reps to change routines while still hitting quotas. Add in the isolation inherent in virtual selling and you have a formula for serious mental and emotional strain.You can alleviate this in a couple of ways. First, create boundaries for your team. Set clear work hours and urge reps not to schedule sales or internal calls outside of these hours. Also, be clear about when reps should be checking internal messages and when they can sign off.Lori Richardson, founder of sales training company Score More Sales, advises managers to address this head-on by asking reps about their wellbeing during weekly one-on-ones. “I like to ask open-ended questions about the past week,” she said. “Questions like, ‘How did it go?’ and ‘What was it like?’ are good first steps. Then, you need to listen.”When the rep is done sharing their reflection, Richardson suggests restating the main points to ensure you’re on the same page. If necessary, ask for clarity so you fully understand what’s affecting their state of mind. Also, she urges: Don’t judge. The level of comfort required for sharing in these scenarios can only exist if you don’t jump to judgement.2. Build trust with authentic storiesFor sales coaching to work, sales managers must earn reps’ trust. This allows the individual to be open about performance challenges. The best way to start is by sharing personal and professional stories.These anecdotes should be authentic, revealing fault and weakness as much as success. There are two goals here: support reps with relatable stories so they know they’re not struggling alone, and let them know there are ways to address and overcome challenges.For example, a seasoned manager might share details about their first failed sales call as a cautionary tale – highlighting poor preparation, aggressive posturing, and lack of empathy during the conversation. This would be followed by steps the manager took to fix these mistakes, like call rehearsing and early-stage research into the prospect’s background, business, position, and pain points.3. Record and review sales callsSales coaching sessions, where recording and reviewing sales calls are key components aimed at improving sales call techniques, have become essential in today’s sales environment. Once upon a time, sales reps learned by shadowing tenured salespeople. While this is still done, it’s inefficient – and often untenable for virtual sales teams.To give sales reps the guidance and coaching they need to improve sales calls, deploy an intuitive conversation recording and analysis tool like Einstein Conversation Insights (ECI). You can analyse sales call conversations, track keywords to identify market trends, and share successful calls to help coach existing reps and accelerate onboarding for new reps. Curate both “best of” and “what not to do” examples so reps have a sense of where the guide rails are.4. Encourage self-evaluationWhen doing post-call debriefs or skill assessments – or just coaching during one-on-ones – it’s critical to have the salesperson self-evaluate. As a sales manager, you may only be with the rep one or two days a month. Given this disconnect, the goal is to encourage the sales rep to evaluate their own performance and build self-improvement goals around these observations.There are two important components to this. First, avoid jumping directly into feedback during your interactions. Relax and take a step back; let the sales rep self-evaluate.Second, be ready to prompt your reps with open-ended questions to help guide their self-evaluation. Consider questions like:What were your big wins over the last week/quarter?What were your biggest challenges and where did they come from?How did you address obstacles to sales closings?What have you learned about both your wins and losses?What happened during recent calls that didn’t go as well as you’d like? What would you do differently next time?Reps who can assess what they do well and where they can improve ultimately become more self-aware. Self-awareness is the gateway to self-confidence, which can help lead to more consistent sales.5. Let your reps set their own goalsThis falls in line with self-evaluation. Effective sales coaches don’t set focus areas for their salespeople; they let reps set this for themselves. During your one-on-ones, see if there’s an important area each rep wants to focus on and go with their suggestion (recommending adjustments as needed to ensure their goals align with those of the company). This creates a stronger desire to improve as it’s the rep who is making the commitment. Less effective managers will pick improvement goals for their reps, then wonder why they don’t get buy-in.For instance, a rep who identifies a tendency to be overly chatty in sales calls might set a goal to listen more. (Nine out of 10 salespeople say listening is more important than talking in sales today, according to a recent LIKE.TG survey.) To help, they could record their calls and review the listen-to-talk ratio. Based on industry benchmarks, they could set a clear goal metric and timeline – a 60/40 listen-to-talk ratio in four weeks, for example.Richardson does have one note of caution, however. “Reps don’t have all the answers. Each seller has strengths and gaps,” she said. “A strong manager can identify those strengths and gaps, and help reps fill in the missing pieces.”6. Focus on one improvement at a timeFor sales coaching to be effective, work with the rep to improve one area at a time instead of multiple areas simultaneously. With the former, you see acute focus and measurable progress. With the latter, you end up with frustrated, stalled-out reps pulled in too many directions.Here’s an example: Let’s say your rep is struggling with sales call openings. They let their nerves get the best of them and fumble through rehearsed intros. Over the course of a year, encourage them to practice different kinds of openings with other reps. Review their calls and offer insight. Ask them to regularly assess their comfort level with call openings during one-on-ones. Over time, you will see their focus pay off.7. Ask each rep to create an action planOpen questioning during one-on-ones creates an environment where a sales rep can surface methods to achieve their goals. To make this concrete, have the sales rep write out a plan of action that incorporates these methods. This plan should outline achievable steps to a desired goal with a clearly defined timeline. Be sure you upload it to your CRM as an attachment or use a tool like Quip to create a collaborative document editable by both the manager and the rep. Have reps create the plan after early-quarter one-on-ones and check in monthly to gauge progress (more on that in the next step).Here’s what a basic action plan might look like:Main goal: Complete 10 sales calls during the last week of the quarterSteps:Week 1: Identify 20-25 prospectsWeek 2: Make qualifying callsWeek 3: Conduct needs analysis (discovery) calls, prune list, and schedule sales calls with top prospectsWeek 4: Lead sales calls and close dealsThe power of putting pen to paper here is twofold. First, it forces the sales rep to think through their plan of action. Second, it crystallises their thinking and cements their commitment to action.8. Hold your rep accountableAs businessman Louis Gerstner, Jr. wrote in “Who Says Elephants Can’t Dance?”, “people respect what you inspect.” The effective manager understands that once the plan of action is in place, their role as coach is to hold the sales rep accountable for following through on their commitments. To support them, a manager should ask questions during one-on-ones such as:What measurable progress have you made this week/quarter?What challenges are you facing?How do you plan to overcome these challenges?You can also review rep activity in your CRM. This is especially easy if you have a platform that combines automatic activity logging, easy pipeline inspection, and task lists with reminders. If you need to follow up, don’t schedule another meeting. Instead, send your rep a quick note via email or a messaging tool like Slack to level-set.9. Offer professional development opportunitiesAccording to a study by LinkedIn, 94% of employees would stay at a company longer if it invested in their career. When companies make an effort to feed their employees’ growth, it’s a win-win. Productivity increases and employees are engaged in their work.Book clubs, seminars, internal training sessions, and courses are all great development opportunities. If tuition reimbursement or sponsorship is possible, articulate this up front so reps know about all available options.Richardson adds podcasts to the list. “Get all of your salespeople together to talk about a podcast episode that ties into sales,” she said. “Take notes, pull key takeaways and action items, and share a meeting summary the next day with the group. I love that kind of peer engagement. It’s so much better than watching a dull training video.”10. Set up time to share failures — and celebrationsAs Forbes Council member and sales vet Adam Mendler wrote of sales teams, successful reps and executives prize learning from failure. But as Richardson points out, a lot of coaches rescue their reps before they can learn from mistakes: “Instead of letting them fail, they try to save an opportunity,” she said. “But that’s not scalable and doesn’t build confidence in the rep.”Instead, give your reps the freedom to make mistakes and offer them guidance to grow through their failures. Set up a safe space where reps can share their mistakes and learnings with the larger team — then encourage each rep to toss those mistakes on a metaphorical bonfire so they can move on.By embracing failure as a learning opportunity, you also minimise the likelihood of repeating the same mistakes. Encourage your reps to document the circumstances that led to a missed opportunity or lost deal. Review calls to pinpoint where conversations go awry. Study failure, and you might be surprised by the insights that emerge.Also — and equally as important — make space for celebrating big wins. This cements best practices and offers positive reinforcement, which motivates reps to work harder to hit (or exceed) quota.Next steps for your sales coaching programA successful sales coach plays a pivotal role in enhancing sales rep performance and elevating the entire sales organisation. Successful sales coaching requires daily interaction with your team, ongoing training, and regular feedback, which optimises sales processes to improve overall sales performance. As Lindsey Boggs, global director of sales development at Quantum Metric, noted, it also requires intentional focus and a strategic approach to empower the sales team, significantly impacting the sales organisation.“Remove noise from your calendar so you can focus your day on what’s going to move the needle the most — coaching,” she said. Once that’s prioritised, follow the best practices above to help improve your sales reps’ performance, focusing on individual rep development as a key aspect of sales coaching. Remember: coaching is the key to driving sales performance.Steven Rosen, founder of sales management training company STAR Results, contributed to this article.
企业管理
100亿!申通获浦发银行融资支持;全国“最缺工”职业快递员排进前五;马士基下调全球集装箱需求增长预期
100亿!申通获浦发银行融资支持;全国“最缺工”职业快递员排进前五;马士基下调全球集装箱需求增长预期
发改委:三方面着力提升区域供应链韧性 11月2日消息,国家发改委副主任林念修在APEC加强供应链韧性促进经济复苏论坛上表示,当前新冠肺炎疫情和乌克兰危机影响相互交织,全球化进程遭遇逆流,供应链体系紊乱加剧。为进一步提升区域供应链韧性,林念修提出三点倡议:一是走开放创新之路,推进区域贸易自由化便利化;二是走合作发展之路,促进产业链供应链互联互通;三是走低碳转型之路,构建绿色可持续供应链体系。 申通获浦发银行100亿融资支持 11月1日,申通快递与上海浦东发展银行股份有限公司(简称“浦发银行”)在上海正式签订战略合作,协同推进“打造中国质效领先的经济型快递”目标加快实现和申通网络生态圈健康发展。 根据协议,双方将在企业融资、供应链金融、资产证券化、跨境贸易、绿色金融等领域展开长期合作。其中,企业融资方面,浦发银行为申通快递提供100亿元融资支持,助力申通全网在扩能、提质、增效等全方位持续进步。 “最缺工”100个职业快递员进入前五 11月2日,人力资源和社会保障部日前发布2022年三季度全国“最缺工”的100个职业排行。其中,营销员、车工、餐厅服务员、快递员、保洁员、保安员、商品营业员、家政服务员、客户服务管理员、焊工等职业位列前十。 据介绍,与2022年二季度相比,制造业缺工状况持续,技术工种岗位缺工较为突出。物流及运输行业缺工程度有所增加,邮政营业员、道路客运服务员新进排行,快件处理员、道路货运汽车驾驶员、装卸搬运工等职业缺工程度加大。 该排行是由中国就业培训技术指导中心组织102个定点监测城市公共就业服务机构,采集人力资源市场“招聘需求人数”和“求职人数”缺口排名前20的职业岗位信息,综合考量岗位缺口数量、填报城市数量等因素加工汇总整理形成。 海晨股份:新能源汽车是公司寻求业务增量的主要方向之一 11月2日消息,海晨股份发布投资者关系活动记录表,公司近日接受54家机构单位调研。海晨股份称,为应对消费电子出货量下滑,在收入端,公司积极拓展新能源汽车市场,提升市占率;同时也会凭借当年的竞争优势,不断开拓消费电子及其它行业,提升行业内的市场份额,对冲出货量下滑的影响。 新能源汽车业务方面,公司主要为整车生产企业提供从入厂物流、整车仓库到备品备件的管理。前三季度保持了很好的增速,该项业务收入占比不断提升。 海晨股份称,新能源汽车市场处于高速增长中,是公司未来寻求业务增量的一个主要方向。目前除了持续做好已有整车生产企业的服务外,也正努力为部分汽车零配件生产厂商提供服务。同时,公司已积极与多家目标整车生产企业进行商务沟通,寻求业务合作机会。 细分市场内部无创新 一般而言,创新是指在持续的量变中,改变行业的发展路径或者方式。前些年,加盟模式、整合平台等在持续的优化过程不断加速了零担行业的变革。如今,零担行业已经进入了创新模式下的平稳优化阶段,各个企业都在等待规模效益临界点的到来,然后进入下一次的大变革。 实际上,目前的零担行业是仍急速变化的。起码,上游的商流在快速变化,只不过物流提供的产品是相对简单的,只能在模式、运营管理方法、运作设备等方面进行创新。因此创新具有一定的延后性。 零担企业的产品服务基本能够满足客户的需求,这也导致了当下的创新是相当缓慢。快运虽然是发展最快的细分行业,头部高速发展,市场集中度快速提升,但在大创新方面却基本没有成绩。 目前,各个企业的经营模式、运营体系基本已经成熟,都追求的是货量的增长。下一波货量规模临界点到来之前,怕很难有组织、资源或者颠覆现有模式的创新。 快运基本无大创新是因为,其当下的体系能够满足现阶段商流的需求,并且生存条件并不差。而区域零担和专线则不同,全国区域零担企业数百家,专线企业10万家,市场竞争远比快运市场要更激烈。 所以,区域零担和专线的更有打破现状的创新需求,而实际上,区域零担和专线企业都经历了多种创新尝试。 京东发布双11战报:截至11月1日24时累计售出商品超5.5亿件 11月2日,京东发布双11战报,从10月31日晚8点至11月1日24时,京东累计售出商品超5.5亿件,成交额前20的品牌中,中国品牌占比达80%;中小企业和商家在京东11.11赢得增长契机,近5万中小品牌成交额同比增长超100%,近7万中小商家成交额同比增长超100%。高质量农产品-消费升级-农民增收的正循环加速运转,四到六线市场消费增速领先全国。 截至11月1日晚8点,全国超千万家庭已经收到京东11.11开门红第一单。通过智能物流基础设施的应用与升级,全国京东物流亚洲一号智能产业园大规模处理量较去年同期提升超过40%。 满帮大数据:双11预售阶段快递快运类订单环比增长13.7% 满帮大数据显示,2022年10月20日至10月31日,快递快运类订单环比增长13.7%,平均运距为930.87公里。仅预售阶段,货运量就呈现出了较高的涨幅。 预售期,快递类订单收货量最多的省份分别为广东、江苏、浙江、山东、四川。细观城市数据,成都是快递类收货量最多的城市,超越上海,成为购买力最强的新一线城市。增速方面,海南、云南、黑龙江、广东、福建成为快递类收货量增速最快的五个省份。 发货量方面,浙江、江苏、广州、山东、河南是预售阶段全国快递类发货量排名前五的省份,上海则超越苏州,稳坐发货城市头把交椅。 纵观整个预售阶段,快递类货物的热门运输线路也悄悄发生着变化。满帮大数据显示,2022年10月20日-10月31日,快递类订单量最大的线路除了上海、苏州、杭州以外,广州-南宁、杭州-沈阳和昆明-西双版纳也成功跻身前十名。华南、东北部地区的经济联动逐步加深,国内经济内循环也在持续渗透。 马士基下调2022年全球集装箱需求增长预期 11月2日,马士基官微消息,A.P.穆勒-马士基发布2022年第三季度财报。数据显示,第三季度营收增至228亿美元,息税折旧及摊销前利润(EBITDA)增至109亿美元,息税前利润(EBIT)增至95亿美元。第三季度利润为89亿美元,前九个月利润共计242亿美元。过去12个月投资资本回报率(ROIC)为66.6%。 马士基预计,2022年全年实际息税折旧及摊销前利润(EBITDA)为370亿美元,实际息税前利润(underlying EBIT)为310亿美元,自由现金流将超过240亿美元。 鉴于经济放缓的趋势预计会持续至2023年,马士基已将2022年全球集装箱需求增长的预期下调至-2/-4%,而此前预期为+1/-1%。2022-2023年资本支出预期保持不变,为90亿至100亿美元。 鄂州花湖机场正式开启客机腹舱带货功能 11月1日上午11:10时,飞往北京的南航CZ8908航班从花湖机场准时起飞。与以往不同,本次航班上除了前往北京的90名旅客外,还有装载在飞机腹舱的来自顺丰一批222公斤快件货物。这也标志着鄂州花湖机场正式开通腹舱货运业务,朝着建设国际一流航空货运枢纽目标又迈出关键一步。据介绍,鄂州花湖机场后续还将和东航、厦航等航空公司一起开展腹舱带货业务。 圆通国际正式更名为“圆通国际快递供应链科技” 11月1日,圆通速递国际发布公告称,“圆通速递(国际)控股有限公司”改为“圆通国际快递供应链科技有限公司”。 此前9月29日,圆通速递国际公布,董事会建议将公司英文名称由“YTO Express (International) Holdings Limited”更改为“YTO International Express and Supply Chain Technology Limited”及采纳公司中文双重外国名称,由现有的双重外国名称“圆通速递(国际)控股有限公司”改为“圆通国际快递供应链科技有限公司”。 董事会认为,建议更改公司名称符合本集团对未来发展及重塑品牌的战略业务计划,并相信,建议更改公司名称将为本集团提供全新的企业形象,有利于本集团之未来业务发展。 怡亚通:拟10.6亿元投建“怡亚通新经济供应链创新中心” 11月2日,怡亚通公告,全资子公司深圳怡亚通产城创新发展有限公司,与佛山市崇茂企业管理有限公司共同以现金出资方式,出资设立“佛山怡亚通产业创新有限公司”,注册资本为1.5亿元。公司设立上述项目公司用于在佛山地区投资建设“怡亚通新经济供应链创新中心”项目,从事地块建设开发,引领佛山地区产业转型升级。该项目规划总建筑面积约为10万平方米,投资总额不超过10.6亿元。
12大全球供应链新趋势!
12大全球供应链新趋势!
供应链是当今大多数制造业和商业企业的命脉,尤其在全球政治不稳定,劳动力短缺,全球化趋势变化,或者大型流行病期间,以下和大家分享一些最新全球供应链技术和管理趋势。 一、循环供应链 线性供应链很快将被循环供应链所取代,在循环供应链中,制造商翻新废弃产品进行转售。为了应对原材料成本的上涨及其波动性,许多公司选择将其产品分解,重新修复,取舍材料,处理和包装,然后上市销售。 供应链循环可以帮助降低成本,有了循环供应链,公司可以减少在原材料上的消耗,可以降低价格波动的风险。此外,循环供应链可以减少浪费,帮助企业减少对环境的总体影响。政府对回收和废物处理的严格规定也促使企业考虑采用循环供应链。具有可持续做法的企业也可能获得激励,不仅来自政府,也来自消费者,年轻一代更喜欢环保产品。 ALSCO 苏州提供的可循环包装解决方案,将包装材料循环应用,是循环供应链典型案例。 二、绿色供应链 世界各类环保组织和消费者一直在努力为环境负责,推动供应链对环境的危害减小。电力和运输对全球的温室气体排放有着巨大的贡献,因此绿色物流在当今许多公司中迅速受到青睐。例如,环保型仓库具有先进的能源管理系统,该系统使用计时器和仪表来监控所有设施的电力、热量、水和天然气的使用情况。这些系统有助于防止过度浪费资源。电动和太阳能汽车在供应链中的应用也越来越多;这些车辆有助于减少供应链的整体碳足迹。 同样,气候变化带来的环境变化影响了材料和资源的可用性,对供应链造成了潜在的破坏。公司将不得不考虑这些因素,并在必要时寻找其他资源。 采取可持续供应链的企业也将在利润和客户忠诚度方面获得更多收益(尼尔森,2018)。调查显示,超过60%的客户不介意为可持续产品支付溢价。随着绿色消费的兴起,预计未来几年会有更多的公司实施环保供应链流程。 三、整合供应链 未来几年,随着公司寻求与第三方建立合作伙伴关系,供应链将出现更多整合。与第三方服务合作可以帮助公司在提高客户服务质量并降低成本。 例如,更多的企业将整合并开始提供内陆服务,降低整体货运成本,简化供应链。对于经常使用海陆运输相结合的产品的托运人来说,集成尤其有用。通过集成服务,交付时间更短,客户服务也得到改善。亚马逊效应也促使企业尽可能优化其供应链。因此,更多的供应链管理者将与第三方物流供应商(3PL)和科技公司合作。第三方物流供应商提供进出境货运管理,并且拥有更多供应链资源。同样,基于第三方物流的技术允许供应链管理者通过API集成多个管理系统,并将其连接到云。这些集成将使供应链管理者能够克服内部技术解决方案的局限性。Deep Insights洞隐科技整合云计算,AI,IOT等自动化技术,以及云端TMS和WMS等,提供云服务的端到端可视化解决方案,是供应链整合解决方案的优秀应用。 四、劳动力全球化与挑战 一项研究最初预测,到2020年,80%的制造商将在多国开展业务,尽管,随着疫情的爆发,这一增长可能受到了影响,可能推迟了几年。 对更多知识工人的需求等因素影响了劳动力全球化的需求。知识工人——那些能够处理分析、数据,自动化和人工智能等复杂流程的人——将是供应链的劳动力组成部分。 越来越多的公司试图通过将这些工作外包并将业务扩展到美国以外的国家来填补这一缺口。先进的IT系统、协作软件使公司更容易实现全球化。 五、SCaaS 现在还有许多公司都在内部处理其供应链活动。尽管如此,未来我们可能会看到更多的企业采用“供应链即服务”或SCaaS商业模式,并外包制造、物流和库存管理等活动。公司的供应链管理团队将很快发展成为一小群专注于做出战略决策的高端人士。 随着内部供应链团队的规模越来越小,控制塔将变得越来越普遍。这些先进的数字控制塔为供应链管理者提供了供应链的端到端视图。云技术允许供应链管理人员随时随地访问所需的数据。同样,技术创新一日千里,供应链技术将很快“随时可用”。这种方法最初出现在SaaS软件中,它允许公司通过避免基础设施、升级和维护方面的固定成本来减少管理费用。 六、短生命周期产品供应链 随着产品生命周期的缩短,供应链必须发展得更快、更高效。如今,许多公司对所有产品使用单一的供应链,尽管这些产品的生命周期存在差异。未来,公司将不得不开发不同的供应链,以适应这些不同的生命周期并保持盈利。更短的产品生命周期要求公司重新思考其供应链并简化流程,以确保能够跟上对新产品的常规需求。令人担忧的是,截至2017年,43%的小企业仍在进行手动库存跟踪。 七、弹性供应链 供应链仅仅拥有精益流程是不够的;供应链也需要灵活应对市场波动。因此,越来越多的企业正在采用灵活的物流方式。弹性物流使供应链能够根据当前市场需求轻松扩张或收缩。人工智能等技术允许供应链在最小干扰的情况下根据需要进行调整。 弹性物流为供应链中的变量提供了灵活性,包括航行时间表、承运空间、集装箱使用和路线优化。这种可调整性有助于公司更好地处理潜在的问题,如货物积压和空间浪费。因此,企业可以享有更大的稳定性,并在市场波动的情况下保持竞争力。 以下分享几款最受欢迎的供应链管理软件: Brightpearl:一种创新的全渠道管理工具,适用于电子商务企业和零售商,旨在管理订单、库存和客户数据。 Hippo CMMS:一个用户友好的维护管理解决方案,旨在帮助企业管理、组织和跟踪维护操作。 Easyship:一个基于云的运输软件,旨在帮助电子商务企业简化本地和国际运输。 Deep Insights:洞隐科技整合科箭的一体化供应链执行云平台与吉联的航运代理行业解决方案,打通全程供应链,洞察供应链数据新价值,并运用AI技术,实现效率和成本优化。 八、透明供应链和可见性供应链 消费者越来越担心现代商业对环境的影响,同时为了应对各种复杂环境对供应链的影响,公司将需要供应链更加透明。公司已经开始在供应链的可持续性和减少碳足迹的努力方面提供一些透明度。尽管如此,还需要更多地了解供应链对社会其他方面的影响。全球贸易性质的变化也可能导致供应链实践的强制性披露。例如,公司很快将不得不考虑提供报告,说明其供应链对创造的就业机会、采购实践以及劳动力类型和使用的运输方式的影响。披露有关供应链这些方面的信息可以帮助公司提高消费者的品牌形象,并在必要时为遵守监管要求做好准备。 九、区块链供应链 供应链可见性仍然是当今大多数公司最关心的问题,因此越来越多的企业将寻求将区块链技术集成到其供应链中。区块链技术可以帮助使整个供应链更加透明,以最大限度地减少中断并改善客户服务。通过区块链,供应链的所有组成部分都可以集成到一个单一的平台中。承运人、航运公司、货代和物流供应商可以使用同一平台向公司和客户更新产品行程。发票和付款也可以在同一个系统中进行。这种集成简化了整个供应链,并帮助供应链管理者在问题发生之前发现问题。 区块链还为信息提供了无与伦比的保护,因为该技术的去中心化方法可以保护数据不被篡改。所有用户必须同意对数据进行更新或编辑,然后才能实施这些更新或编辑。 十、物联网供应链 除了区块链,越来越多的公司正在实施物联网设备,以提高其供应链的可见性。例如,飞机、卡车和其他运输方式都可以安装传感器,提供运输和交付的实时跟踪更新。仓库和零售店的物联网技术还可以提高生产、库存管理和预测性维护的可见性。公司可以使用所有这些实时信息来主动满足客户需求,最大限度地减少停机时间,并提高供应链的整体效率。 十一、机器人和自动化供应链 机器人技术在改变供应链方面发挥着巨大作用。仅在2019年上半年,北美公司就在16400多台机器人上花费了8.69亿美元。如今,越来越多的公司正在使用无人机和无人驾驶汽车来简化物流运营。公司和消费者可希望无人机有能力运送小商品。自动驾驶汽车也可能更加先进,能够做出自动交通决策。 在仓库中,自主移动机器人将更多地用于加速琐碎的劳动密集型任务。与高效的仓库管理软件相结合,机器人可以大幅提高供应链的生产力。 十二、AI、AR和VR供应链 人工智能(AI)也将在提高供应链效率方面发挥重要作用。该技术用于使用基于先前过程的数据的算法来自动化过程。自动化通过消除人为错误提高了供应链的效率。人工智能还可以识别供应链中的模式,公司可以利用这项技术来预测采购需求和管理库存。这消除了规划和采购中的猜测,消除了规划者反复进行相同计算的必要性,DocuAI智能解决方案就能识别供应链中的各种文件,譬如提单,箱单,发票,托书等,自动提取录入数据,或者自动执行单单相符比对,可以大大减轻人类员工工作量,提高效率。 增强现实(AR)和虚拟现实(VR)也为提高供应链的效率带来了各种可能性。例如,AR设备可以让工作人员更有效地进行多任务处理。公司还可以使用这些设备,通过在现实环境中预测潜在的产品用途,来加强产品开发工作。 作者介绍:曾志宏Lucas,北科大毕业,新加坡国立大学MBA,上海趋研信息联合创始人,曾服务于GE,Rolls-Royce,JCI,Whirlpool供应链部门,致力于货代行业和国际供应链领域流程自动化,智能化和可视化,AI+软件机器人RPA,以及数字供应链,智慧物流等的推广和传播 (微信: 1638881963)。 文章来源:物流沙龙
2023年12大全球供应链新趋势!
2023年12大全球供应链新趋势!
作者 |曾志宏 来源 |物流沙龙 供应链是当今大多数制造业和商业企业的命脉,尤其在全球政治不稳定,劳动力短缺,全球化趋势变化,或者大型流行病期间,以下和大家分享一些最新全球供应链技术和管理趋势。 一、循环供应链 线性供应链很快将被循环供应链所取代,在循环供应链中,制造商翻新废弃产品进行转售。为了应对原材料成本的上涨及其波动性,许多公司选择将其产品分解,重新修复,取舍材料,处理和包装,然后上市销售。 供应链循环可以帮助降低成本,有了循环供应链,公司可以减少在原材料上的消耗,可以降低价格波动的风险。此外,循环供应链可以减少浪费,帮助企业减少对环境的总体影响。政府对回收和废物处理的严格规定也促使企业考虑采用循环供应链。具有可持续做法的企业也可能获得激励,不仅来自政府,也来自消费者,年轻一代更喜欢环保产品。 ALSCO 苏州提供的可循环包装解决方案,将包装材料循环应用,是循环供应链典型案例。 二、绿色供应链 世界各类环保组织和消费者一直在努力为环境负责,推动供应链对环境的危害减小。电力和运输对全球的温室气体排放有着巨大的贡献,因此绿色物流在当今许多公司中迅速受到青睐。例如,环保型仓库具有先进的能源管理系统,该系统使用计时器和仪表来监控所有设施的电力、热量、水和天然气的使用情况。这些系统有助于防止过度浪费资源。电动和太阳能汽车在供应链中的应用也越来越多;这些车辆有助于减少供应链的整体碳足迹。 同样,气候变化带来的环境变化影响了材料和资源的可用性,对供应链造成了潜在的破坏。公司将不得不考虑这些因素,并在必要时寻找其他资源。 采取可持续供应链的企业也将在利润和客户忠诚度方面获得更多收益(尼尔森,2018)。调查显示,超过60%的客户不介意为可持续产品支付溢价。随着绿色消费的兴起,预计未来几年会有更多的公司实施环保供应链流程。 三、整合供应链 未来几年,随着公司寻求与第三方建立合作伙伴关系,供应链将出现更多整合。与第三方服务合作可以帮助公司在提高客户服务质量并降低成本。 例如,更多的企业将整合并开始提供内陆服务,降低整体货运成本,简化供应链。对于经常使用海陆运输相结合的产品的托运人来说,集成尤其有用。通过集成服务,交付时间更短,客户服务也得到改善。亚马逊效应也促使企业尽可能优化其供应链。因此,更多的供应链管理者将与第三方物流供应商(3PL)和科技公司合作。第三方物流供应商提供进出境货运管理,并且拥有更多供应链资源。同样,基于第三方物流的技术允许供应链管理者通过API集成多个管理系统,并将其连接到云。这些集成将使供应链管理者能够克服内部技术解决方案的局限性。Deep Insights洞隐科技整合云计算,AI,IOT等自动化技术,以及云端TMS和WMS等,提供云服务的端到端可视化解决方案,是供应链整合解决方案的优秀应用。 四、劳动力全球化与挑战 一项研究最初预测,到2020年,80%的制造商将在多国开展业务,尽管,随着疫情的爆发,这一增长可能受到了影响,可能推迟了几年。 对更多知识工人的需求等因素影响了劳动力全球化的需求。知识工人——那些能够处理分析、数据,自动化和人工智能等复杂流程的人——将是供应链的劳动力组成部分。 越来越多的公司试图通过将这些工作外包并将业务扩展到美国以外的国家来填补这一缺口。先进的IT系统、协作软件使公司更容易实现全球化。 五、SCaaS 现在还有许多公司都在内部处理其供应链活动。尽管如此,未来我们可能会看到更多的企业采用“供应链即服务”或SCaaS商业模式,并外包制造、物流和库存管理等活动。公司的供应链管理团队将很快发展成为一小群专注于做出战略决策的高端人士。 随着内部供应链团队的规模越来越小,控制塔将变得越来越普遍。这些先进的数字控制塔为供应链管理者提供了供应链的端到端视图。云技术允许供应链管理人员随时随地访问所需的数据。同样,技术创新一日千里,供应链技术将很快“随时可用”。这种方法最初出现在SaaS软件中,它允许公司通过避免基础设施、升级和维护方面的固定成本来减少管理费用。 六、短生命周期产品供应链 随着产品生命周期的缩短,供应链必须发展得更快、更高效。如今,许多公司对所有产品使用单一的供应链,尽管这些产品的生命周期存在差异。未来,公司将不得不开发不同的供应链,以适应这些不同的生命周期并保持盈利。更短的产品生命周期要求公司重新思考其供应链并简化流程,以确保能够跟上对新产品的常规需求。令人担忧的是,截至2017年,43%的小企业仍在进行手动库存跟踪。 七、弹性供应链 供应链仅仅拥有精益流程是不够的;供应链也需要灵活应对市场波动。因此,越来越多的企业正在采用灵活的物流方式。弹性物流使供应链能够根据当前市场需求轻松扩张或收缩。人工智能等技术允许供应链在最小干扰的情况下根据需要进行调整。 弹性物流为供应链中的变量提供了灵活性,包括航行时间表、承运空间、集装箱使用和路线优化。这种可调整性有助于公司更好地处理潜在的问题,如货物积压和空间浪费。因此,企业可以享有更大的稳定性,并在市场波动的情况下保持竞争力。 以下分享几款最受欢迎的供应链管理软件: Brightpearl:一种创新的全渠道管理工具,适用于电子商务企业和零售商,旨在管理订单、库存和客户数据。 Hippo CMMS:一个用户友好的维护管理解决方案,旨在帮助企业管理、组织和跟踪维护操作。 Easyship:一个基于云的运输软件,旨在帮助电子商务企业简化本地和国际运输。 Deep Insights:洞隐科技整合科箭的一体化供应链执行云平台与吉联的航运代理行业解决方案,打通全程供应链,洞察供应链数据新价值,并运用AI技术,实现效率和成本优化。 八、透明供应链和可见性供应链 消费者越来越担心现代商业对环境的影响,同时为了应对各种复杂环境对供应链的影响,公司将需要供应链更加透明。公司已经开始在供应链的可持续性和减少碳足迹的努力方面提供一些透明度。尽管如此,还需要更多地了解供应链对社会其他方面的影响。全球贸易性质的变化也可能导致供应链实践的强制性披露。例如,公司很快将不得不考虑提供报告,说明其供应链对创造的就业机会、采购实践以及劳动力类型和使用的运输方式的影响。披露有关供应链这些方面的信息可以帮助公司提高消费者的品牌形象,并在必要时为遵守监管要求做好准备。 九、区块链供应链 供应链可见性仍然是当今大多数公司最关心的问题,因此越来越多的企业将寻求将区块链技术集成到其供应链中。区块链技术可以帮助使整个供应链更加透明,以最大限度地减少中断并改善客户服务。通过区块链,供应链的所有组成部分都可以集成到一个单一的平台中。承运人、航运公司、货代和物流供应商可以使用同一平台向公司和客户更新产品行程。发票和付款也可以在同一个系统中进行。这种集成简化了整个供应链,并帮助供应链管理者在问题发生之前发现问题。 区块链还为信息提供了无与伦比的保护,因为该技术的去中心化方法可以保护数据不被篡改。所有用户必须同意对数据进行更新或编辑,然后才能实施这些更新或编辑。 十、物联网供应链 除了区块链,越来越多的公司正在实施物联网设备,以提高其供应链的可见性。例如,飞机、卡车和其他运输方式都可以安装传感器,提供运输和交付的实时跟踪更新。仓库和零售店的物联网技术还可以提高生产、库存管理和预测性维护的可见性。公司可以使用所有这些实时信息来主动满足客户需求,最大限度地减少停机时间,并提高供应链的整体效率。 十一、机器人和自动化供应链 机器人技术在改变供应链方面发挥着巨大作用。仅在2019年上半年,北美公司就在16400多台机器人上花费了8.69亿美元。如今,越来越多的公司正在使用无人机和无人驾驶汽车来简化物流运营。公司和消费者可希望无人机有能力运送小商品。自动驾驶汽车也可能更加先进,能够做出自动交通决策。 在仓库中,自主移动机器人将更多地用于加速琐碎的劳动密集型任务。与高效的仓库管理软件相结合,机器人可以大幅提高供应链的生产力。 十二、AI、AR和VR供应链 人工智能(AI)也将在提高供应链效率方面发挥重要作用。该技术用于使用基于先前过程的数据的算法来自动化过程。自动化通过消除人为错误提高了供应链的效率。人工智能还可以识别供应链中的模式,公司可以利用这项技术来预测采购需求和管理库存。这消除了规划和采购中的猜测,消除了规划者反复进行相同计算的必要性,DocuAI智能解决方案就能识别供应链中的各种文件,譬如提单,箱单,发票,托书等,自动提取录入数据,或者自动执行单单相符比对,可以大大减轻人类员工工作量,提高效率。 增强现实(AR)和虚拟现实(VR)也为提高供应链的效率带来了各种可能性。例如,AR设备可以让工作人员更有效地进行多任务处理。公司还可以使用这些设备,通过在现实环境中预测潜在的产品用途,来加强产品开发工作。 作者介绍:曾志宏Lucas,北科大毕业,新加坡国立大学MBA,上海趋研信息联合创始人,曾服务于GE,Rolls-Royce,JCI,Whirlpool供应链部门,致力于货代行业和国际供应链领域流程自动化,智能化和可视化,AI+软件机器人RPA,以及数字供应链,智慧物流等的推广和传播
海外工具
10 个最佳 TikTok 标签生成工具
10 个最佳 TikTok 标签生成工具
TikTok标签,是提升视频曝光度的重要手段。贴上话题标签后,系统将内容推送给目标人群的精准度越大。对该话题感兴趣的用户也可以通过标签看到我们的视频,大大增加了内容的曝光度。 那么,今天就给大家推荐几个强大的标签生成工具,帮助大家在短时间内获得大量用户。 一、标签的作用 1、得到精准的推荐 添加标签的主要原因是迎合TikTok算法机制,让视频得到更多的曝光。TikTok是交互式算法,用户有地域、性别、喜好等标签,账号也有类目、地域、音乐、内容标签,当账号使用的标签越垂直,推荐的用户越精准。 所以我们要对视频打标签,这样算法可以把视频推荐给目标群体,同时由于内容符合目标群体喜好,所以获得更多观看、转化。 2、挖掘潜在粉丝人群 用户如果对某个主题或话题感兴趣,她会搜索该标签,如果你的视频刚好使用了该标签,你的视频就很可能被她看到。 比如:你的视频添加了【#eyeliner tutorial】的标签,这个视频将会归入到eyeliner tutorial主题标签下。 如果你使用了热度很高的趋势标签,你的短视频还可能会再爆。 3、创建自己的流量池 除了使用TikTok上已有的标签外,我们还可以自建标签,从此以后,如果有短视频添加了这个标签,视频就归类在同一个流量池里面了。 比如国货品牌花西子出海,他们就在平台上自创了品牌标签#florasis,从此以后视频中含有#florasis的都会进入到这个池子里面,如果有用户搜索了#florasis,就会被里面的视频无限种草。 二、10个标签生成工具 1 . Rapidtages Rapidtags 是 Tik Tok的主题标签生成器,创作者可以用此软件快速给视频生成适当的主题标签。 Rapidtags的界面使用起来很方便,根据视频主题生成最流行、最热门的主题标签。 不仅如此,还有标签分析器、标签排名和 YouTube 关键字工具这些功能。 2. Megaphone Megaphone 是为用户查找流行 Tik Tok主题标签的工具,它包括主题标签分析、热门主题标签的实时信息、制作独特主题标签的自定义选项等功能。 它还提供了各种用于内容开发和推广的附加社交媒体工具。 3. Ecommanalyze Ecommanalyze 是一个生成器,可让用户根据目标人群、地理位置和产品类别找到 TikTok 上的热门主题标签。 Ecommanalyze上有标签统计、标签竞争分析、基于热门主题的标签建议等功能。 还可以为企业提供各种电子商务解决方案,例如产品研究、竞争分析和受众分析。 4. Rite tag Rite tag为内容生成高质量的主题标签,并提供有关内容文本和图像的完整 TikTok 统计数据。 最好的部分是它可以与你的个人资料集成,为 TikTok 帖子建议最佳标签。 Rite tag可以让你知道哪些标签在 TikTok 上未得到充分利用或被禁止。但Ritetag要付费(49美元/月)。 5. tiktokhashtags 这可能是最好的 TikTok 主题标签生成器之一,它提供了一个简单的工具来查找与你的帖子相关的最佳主题标签。 只需在搜索栏中输入关键字,该工具就会为你的帖子获取最热门和特定领域的主题标签。复制这组主题标签并将其直接使用到你的 TikTok 帖子中,体验令人很好。 无需注册即可开始使用,因为该工具可以免费使用,可以立即开始搜索并获取 TikTok 的最佳主题标签。 6. allhashtag allhashtag拥有出色的功能,可以为你的个人资料创建、生成、分析和研究最佳的行业特定主题标签。主题标签工具允许你生成高质量的主题标签。它为你的帖子提供了最佳和最相关的主题标签列表。 它还允许你专门为你的个人资料创建品牌主题标签,这有助于吸引更多关注者。 重点是免费的! 7.datagemba 主题标签生成器是一款免费的主题标签生成器,可帮助你提高在社交媒体上的排名。该工具提供了最先进的搜索引擎,可提供令人难以置信的主题标签建议,这些建议经过过滤以匹配你的受众和利基市场。该工具使用起来非常简单,具有出色的定位算法。它还提供各种信息丰富的博客来帮助你了解所有功能。 使用主题标签生成器,你可以监控主要竞争对手的主题标签,并构建与你的帖子相关的主题标签建议列表。因此,可以使用此工具为你的内容找到最流行的主题标签。 8. In Tags In Tags 是一款免费的 Android 软件,为创作者的 TikTok 视频提供相关和流行的主题标签。 In Tags 也是根据关键字和短语算法来生成主题标签的,创作者还可以为将来的帖子添加常用标签并分享。 9. Hashtags AI Hashtags AI 是一款 Android 软件,可使用人工智能为 TikTok 等社交媒体网站生成主题标签。 根据内容主题、受众和流行的主题标签推荐合适的主题标签,还包括主题标签分析、主题标签分组、主题标签研究等工具。 在上图就可以看到标签使用率,还可以自定义并存储他们的主题标签列表方便以后使用这一点和Hashtag Expert 差不多。 10. Hashtag Expert Hashtag Expert是根据关键字分析算法根据帖子的内容生成主题标签列表,是一款 iOS 应用程序。 此程序提供了用于创建独一无二的主题标签的自定义选项,还可以搜索特定的主题标签并评估主题标签的受欢迎程度。 常用主题标签可以保存下来,以后用的时候直接点就行了,Hashtag Expert对于想要提高社交媒体帖子的曝光度和参与度的 iOS 用户来说, 是一款很不错的应用程序。 总之,使用标签,可以监控主要竞争对手的主题标签,并构建与你的帖子相关的主题标签建议列表。甚至可以找到不同类别的主题标签,让你知道哪些是趋势,哪些对你的成长无用。因此,使用标签也是非重要的一个环节。
10个免费谷歌工具,帮你快速分析调查产品市场
10个免费谷歌工具,帮你快速分析调查产品市场
Google是全球最大的搜索引擎,作为全球流量第一的搜索引擎,所有的跨境营销都离不开Google,所以今天我们给大家分享10个免费的谷歌工具,帮助我们快速分析调查产品市场。 1、Google Tends 这是谷歌提供的免费工具,用于展示特定搜索词在特定时间段内的搜索频率趋势。 它让用户能够洞察全球范围内某个特定搜索词的热门程度,并且可以按照地理位置、时间跨度以及相关搜索项来进行比较分析。 对于市场调研、内容创作和SEO优化而言,Google Trends是一个极其有用的工具,它能帮助用户更好地理解并抓住当前的搜索趋势。 2、Google search console Google Search Console(简称 GSC)是谷歌推出的一款免费工具,旨在协助网站所有者优化他们的网站,以提升在谷歌搜索结果中的可见度。 该工具可以帮助站长提交网站地图、检查网页索引情况、查看网站的外部链接情况、分析网站流量等。通过谷歌站长工具,站长可以更好地了解其网站在谷歌搜索引擎中的表现,并进行必要的优化. 3、Google Keyword Planner 谷歌官方关键词规划工具,可查询关键词搜索量、竞争程度等数据,这些数据可以被认为是相对准确和可靠的。 我们可以在谷歌广告账户中获取关键词的搜索量,出价,变化情况,竞争程度,页首高低位区间出价等情况,关键词规划师是我们投放facebook设置兴趣爱好词的时候一个很重要的来源。 在关键词建议列表中,你可以看到每个关键词的搜索量范围、竞争程度、预测点击率等指标。通过这些数据可以帮你了解关键词的流行度、竞争激烈程度和潜在的点击率。你可以决定对哪些关键词进行优化,哪些关键词可能不适合你的策略。 例如,一个高搜索量但低竞争的关键词可能是一个很好的机会,而一个低搜索量但高竞争的关键词可能不值得追求。 4、Google全球商机通 挖掘全球商机,当你计划将产品推向国际市场时,了解哪些地区最适合你的产品至关重要。 Google全球商机通是一款免费工具,可以在多种设备上轻松访问,包括手机和电脑。它提供了丰富详尽的产品分类,能迅速为你提供产品的市场排名、获客成本以及商业概况等关键数据。 利用Google全球商机通提供的详尽数据报告,你可以精准定位最佳的目标市场。 5、Google Correlate Google Correlate是一个经常被忽视的工具,但是在生成大量关键词列表方面非常强大。使用此工具的主要原因是能够查看哪些相关关键字也在被搜索。有了这些信息,你就可以开始增加关键字列表(特别是长尾关键词)。 6、YouTube Ads Leaderboard 在YouTube Ads Leaderboard榜单上,你可以发现那些最成功的YouTube广告视频。 当你的网络营销广告缺乏灵感时,观看这些视频可以为你提供极大的启发。它们展示了其他创作者是如何运用创意和营销技巧来吸引观众的。 通过每个月的热门广告视频,你可以紧随潮流,捕捉到客户需求的变化方向,并深入分析这些广告之所以受到欢迎的原因。这将有助于你为自己的产品创造出真正触动人心的广告内容。 7、Consumer Barometer Consumer Barometer是一款洞察消费者行为的免费工具,也被称作消费者晴雨表。你可以通过选择品类或者是相关问题来了解消费者购买产品的最新趋势数据,从而进一步的了解你的目标受众,对于卖家选品来很有参考性。 8、Google surveys “Google Surveys”能让你快速、高效地深入了解消费者的想法。收集所需的洞察数据,以制定更明智,更快速的业务决策,比起传统市场研究,只需要花很短的时间就能完成。 “消费者调查”能为你带来什么呢?简单获取自定义调查;调查真实有效;快速获取真实洞察;将洞察付诸行动。 9、Think with google 你的网站加载速度快吗?体验够好吗? Google推出的免费网站测试平台Test My Site可以为你的网站做出全面的诊断,并且给出优化建议,帮助你更好地运营独立站。 如果你的移动网站响应速度过慢,大多数人会放弃访问。Speed Scorecard是帮助诊断网站响应速度的一个工具。 10、Google Rich Media Gallery 想知道你的广告系列与同行业竞争对手的比较情况,或了解不同格式的效果趋势? 你可以使用Google Rich Media Gallery在各个国家/地区,垂直广告,广告格式和广告尺寸中提取关键用户互动指标,以便你计划和衡量展示广告系列的成功与否。
10个最好的网站数据实时分析工具
10个最好的网站数据实时分析工具
网络分析工具可以帮助你收集、预估和分析网站的访问记录,对于网站优化、市场研究来说,是个非常实用的工具。每一个网站开发者和所有者,想知道他的网站的完整的状态和访问信息,目前互联网中有很多分析工具,本文选取了20款最好的分析工具,可以为你提供实时访问数据。1.Google Analytics这是一个使用最广泛的访问统计分析工具,几周前,Google Analytics推出了一项新功能,可以提供实时报告。你可以看到你的网站中目前在线的访客数量,了解他们观看了哪些网页、他们通过哪个网站链接到你的网站、来自哪个国家等等。2. Clicky与Google Analytics这种庞大的分析系统相比,Clicky相对比较简易,它在控制面板上描供了一系列统计数据,包括最近三天的访问量、最高的20个链接来源及最高20个关键字,虽说数据种类不多,但可直观的反映出当前站点的访问情况,而且UI也比较简洁清新。3. WoopraWoopra将实时统计带到了另一个层次,它能实时直播网站的访问数据,你甚至可以使用Woopra Chat部件与用户聊天。它还拥有先进的通知功能,可让你建立各类通知,如电子邮件、声音、弹出框等。4. Chartbeat这是针对新闻出版和其他类型网站的实时分析工具。针对电子商务网站的专业分析功能即将推出。它可以让你查看访问者如何与你的网站进行互动,这可以帮助你改善你的网站。5. GoSquared它提供了所有常用的分析功能,并且还可以让你查看特定访客的数据。它集成了Olark,可以让你与访客进行聊天。6. Mixpane该工具可以让你查看访客数据,并分析趋势,以及比较几天内的变化情况。7. Reinvigorate它提供了所有常用的实时分析功能,可以让你直观地了解访客点击了哪些地方。你甚至可以查看注册用户的名称标签,这样你就可以跟踪他们对网站的使用情况了。8. Piwi这是一个开源的实时分析工具,你可以轻松下载并安装在自己的服务器上。9. ShinyStat该网站提供了四种产品,其中包括一个有限制的免费分析产品,可用于个人和非营利网站。企业版拥有搜索引擎排名检测,可以帮助你跟踪和改善网站的排名。10. StatCounter这是一个免费的实时分析工具,只需几行代码即可安装。它提供了所有常用的分析数据,此外,你还可以设置每天、每周或每月自动给你发送电子邮件报告。本文转载自:https://www.cifnews.com/search/article?keyword=工具
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#自媒体#新媒体课堂——自媒体平台知多少?自媒体平台有哪些?
#自媒体#新媒体课堂——自媒体平台知多少?自媒体平台有哪些?
自媒体带起了一波创业者的高潮,做自媒体的主要就是两类人,要么是为了流量,获得用户关注;要么是为了阅读量,广告变现。说白了就是为了名利!有很多人都想做自媒体,但是该怎么做才好呢?做自媒体,写文章虽然重要,但是发文章比写重要10倍以上,只有让更多的人看到你的文章,你的文章才能给你带来更大的价值,一篇文章写出来,你发的平台不对,也不行。今天知道君整理了一些可以免费注册与发布的自媒体平台,如果你把文章发布到这些自媒体平台,你的每篇文章最少都有几万人看到,效果怎么样, 就不用多说了。现在直接分享给大家:微信公众平台微信公众平台,给个人、企业和组织提供业务服务与用户管理能力的全新服务平台。… 给企业和组织提供更强大的业务服务与用户管理能力,帮助企业快速实现全新的公众号服务平台是否免费:免费操作难度:简单应用类型:全部应用网址:http://mp.weixin.qq.com今日头条今日头条是一款基于数据挖掘的推荐引擎产品,它为用户推荐有价值的、个性化的信息,提供连接人与信息的新型服务,是国内移动互联网领域成长最快的产品服务之一是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.toutiao.com/百度百家百家是百度新闻的原创内容类平台。每日发布的优质内容将会在百度新闻的网页版、移动端呈现,并被百度搜索和百度其他产品线收录。是否免费:免费操作难度:简单应用类型:全部应用网址:http://baijia.baidu.com/搜狐媒体平台搜狐媒体平台是在搜狐门户改革背景下全新打造的内容发布和分类分发全平台。各个行业的优质内容供给者(媒体、自媒体)均可免费申请入驻,为搜狐提供内容;利用搜狐强大的媒体影响力,入驻媒体和自媒体可获取自己的用户,提升个人的品牌影响力是否免费:免费操作难度:简单应用类型:全部应用网址:http://mp.sohu.com/一点资讯一点资讯是一款高度智能的新闻资讯应用,通过它你可以搜索并订阅任意关键词,它会自动帮你聚合整理并实时更新相关资讯,同时会智能分析你的兴趣爱好,为你推荐感兴趣的内容。看新闻资讯,一点就够了!是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.yidianzixun.com/网易媒体平台网易订阅,聚合旅游、时尚、财经、科技资讯、时事新闻、RSS等众多内容,提供个性化的阅读服务是否免费:免费操作难度:简单应用类型:全部应用网址:http://dy.163.com/wemedia/login.html企鹅媒体平台企鹅媒体平台是2016年3月1日,企鹅媒体平台正式推出,腾讯将提供四个方面的能力。是否免费:免费操作难度:简单应用类型:全部应用网址:https://om.qq.com/userAuth/index北京时间号北京时间互联网门户全新领导者,依托强大的推荐引擎与专业的媒体人团队为用户实时呈现最具价值的新鲜资讯。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.btime.com/QQ公众号QQ公众平台聚合着无限可能。凭借16年来积累的8亿用户资源,依托强势平台技术、数据沉淀和社交关系,QQ公众平台将有效聚集品牌和消费者,以开放合作的姿态与你一起打造未来。是否免费:免费操作难度:简单应用类型:全部应用网址:http://mp.qq.com/凤凰自媒体“凤凰自媒体”正式更名为“凤凰号”。据了解,凤凰自媒体平台更名后,希望能加快品牌特色化进程,深耕高质量内容领域,由此形成行业差异化竞争格局,实现优质文章在凤凰新闻客户端、凤凰网、手机凤凰网、凤凰视频客户端等渠道的有效分发。是否免费:免费操作难度:简单应用类型:全部应用网址:http://fhh.ifeng.com/login大鱼号大鱼号是阿里文娱体系为内容创作者提供的统一账号。大鱼号实现了阿里文娱体系一点接入,多点分发。内容创作者一点接入大鱼号,上传图文/视频可被分发到UC、优酷、土豆、淘系客户端,未来还会扩展到豌豆荚、神马搜索、PP助手等。是否免费:免费操作难度:简单应用类型:全部应用网址:http://mp.uc.cn/index.html知乎一个真实的网络问答社区,帮助你寻找答案,分享知识。..是否免费:免费操作难度:简单应用类型:全部应用网址:https://www.zhihu.com/钛媒体【钛媒体官方网站】钛媒体是国内首家TMT公司人社群媒体,最有钛度的一人一媒体平台,集信息交流融合、IT技术信息、新媒体于一身的媒体平台。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.tmtpost.com/LIKE.TG+社区LIKE.TG最新又推出了一款扶持计划-『自媒体分享计划』满足条件的自媒体,入驻LIKE.TG+社区,可分享总价值百万资源包是否免费:免费操作难度:困难应用类型:全部应用网址:https://cloud.tencent.com/developer/support-plan?invite_code=oc38tj48tn8qhttp://www.tmtpost.com/虎嗅网聚合优质的创新信息与人群,捕获精选|深度|犀利的商业科技资讯。在虎嗅,不错过互联网的每个重要时刻。是否免费:免费操作难度:简单应用类型:全部应用网址:https://www.huxiu.com/砍柴网砍柴网创立于2013年,是一家拥有全球视野的前沿科技媒体,我们始终秉承观点独到、全面深入、有料有趣的宗旨,在科技与人文之间寻找商业新价值,坚持以人文的视角解读科技,用专业的精神剖析时代,孜孜不倦探索科技与商业的未来。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.ikanchai.com/i黑马i黑马是面向创业者的创新型综合服务平台,掌握创业创新领域强有力话语权的媒体矩阵,致力于帮助创业者获得投资、人才、宣传和经验。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.iheima.com/雷锋网雷锋网是国内最早关注人工智能和智能硬件领域的互联网科技媒体,内容涵盖人工智能、智能硬件、机器人、智能驾驶、ARVR、网络安全、物联网、未来医疗、金融科技等9大领域。雷锋网致力于连接和服务学术界、工业界与投资界,为用户提供更专业的互联网科技资讯和培训服务,让用户读懂智能与未来。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.leiphone.com/猎云网猎云网坚守用心服务创业者的理念,专注创业创新,互联网创业项目推荐,关注新产品、新公司、新模式,以原创独家报道、分析以及美国硅谷的一手报道闻名业界。为创业者、投资人及相关业内人士提供交流学习、资源对接的桥梁。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.lieyunwang.com/锌媒体锌媒体是一个关注前沿科技资讯、移动互联网,发现以及商业创新价值的泛科技自媒体平台。精选最新科技新闻,分享即时的移动互联网行业动态和以及提供最具商业价值的互联网创业案例,投资案例。提供绝对给力的干货、,在科技与人文之间挖掘商业新价值。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.xinmeti.com/派代网派代网定位为中国电子商务的入口,目前是中国最活跃、最具影响力的电子商务行业交流平台,聚集了大量的电子商务领军企业创始人群。提供电商学习、人才招聘、企业贷款等电子商务综合服务。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.paidai.com/简书致力于开发维护一套集合文字的书写、编集、发布功能于一体的在线写作编辑工具是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.jianshu.com/亿欧网亿欧是一家专注于新科技、新理念与各产业结合,以助力产业创新升级为使命的服务平台。亿欧旗下有4款产品,分别是亿欧网、视也、天窗、企服盒子。自2014年2月9日开始运营后,迅速成为互联网创业者和产业创新者的首选学习平台,是上百家知名企业的首选商业合作伙伴;先后获得盈动资本、高榕资本、盛景网联领投的三轮融资是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.iyiou.com/思达派思达派是专注创业服务市场的新媒体平台,定位“创业干货分享”,一站集成创业经验、教训等干货,帮助创业者少走弯路。同时还将举办各种线下创业分享和交流活动,分享创业心得,对接人脉、资本、以及公关推广等资源。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.startup-partner.com/界面界面是最受中国中产阶级欢迎的新闻及商业社交平台,旗下拥有精品新闻业务界面新闻、专业投资资讯平台摩尔金融及中国最大独立设计师电商网站尤物。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.jiemian.com/爱范儿聚焦新创和消费主题的科技媒体,成立于 2008 年 10 月,关注产品及体验,致力于“独立,前瞻,深入”的原创报道和分析评论,是国内唯一一家在产业和产品领域同时具有强势影响力的科技媒体。旗下现有 ifanr.com、SocialBase.cn、AppSolution、玩物志、创业及产品社区 MindStore 等多个细分领域的知名产品。是否免费:免费操作难度:简单应用类型:全部应用网址:http://www.ifanr.com/36氪36氪为您提供创业资讯、科技新闻、投融资对接、股权投资、极速融资等创业服务,致力成为创业者可以依赖的创业服务平台,为创业者提供最好的产品和服务。是否免费:免费操作难度:简单应用类型:全部应用网址:http://36kr.com如果一篇文章在一个平台一天有100个阅读量,在50个平台上就是5000阅读,那么10天呢,一年356天呢,可能前期会辛苦一点,但是你需要坚持,越到后面,你在互联网上发布的文章越多,加你的人也会越多,而且这些文章将会在多年以后都能够继续为你带来流量,有的人两年前写的文章,现在还有人看了还会加v信。外加两个,趣头条,惠头条。有的人可能会问,这么多平台,发文章比写文章还累!额。。。。。。你需要学会找工具,早就有人开发出来了一键发布功能,一篇文章可以同时发布到多个自媒体平台上!什么工具呢?百度一下,你就知道!以上,是今天给大家提供的一些思路,希望对大家有帮助!这些仅仅是各大门户网站的自媒体开放平台,没有精确到各种类型的全部平台,如小视频类app、综合视频类网站都没有开始说,由于篇幅的原因,留到以后再进行补充吧。
1-4月美国电商支出3316亿美元,消费者转向低价商品
1-4月美国电商支出3316亿美元,消费者转向低价商品
AMZ123 获悉,日前,据外媒报道,Adobe Analytics 的数据显示,2024 年前四个月美国电商增长强劲,同比增长 7%,达到 3316 亿美元。据了解,Adobe Analytics 对美国在线交易数据进行了分析,涵盖美国零售网站的一万亿次访问、1 亿个 SKU 和 18 个产品类别。2024 年 1 月 1 日至 4 月 30 日,美国在线支出达 3316 亿美元,同比增长 7%,得益于电子产品、服装等非必需品的稳定支出以及在线杂货购物的持续激增。Adobe 预计,2024 年上半年在线支出将超过 5000 亿美元,同比增长 6.8%。今年前四个月,美国消费者在线上消费电子产品 618 亿美元(同比增长 3.1%),服装 525 亿美元(同比增长 2.6%)。尽管增幅较小,但这两个类别占电商总支出的 34.5%,帮助保持了营收增长。同时,杂货进一步推动了增长,在线支出达 388 亿美元,同比增长 15.7%。Adobe 预计,未来三年内,该类别将成为电商市场的主导力量,其收入份额与电子产品和服装相当。另一个在线支出费增长较快的类别是化妆品,该类别在 2023 年带来了 350 亿美元的在线消费,同比增长 15.6%。而这一上升趋势仍在继续,截至 4 月 30 日,2024 年美国消费者在化妆品上的在线支出为 132 亿美元,同比增长 8%。此外,数月持续的通货膨胀导致消费者在多个主要类别中购买更便宜的商品。Adobe 发现,个人护理(增长 96%)、电子产品(增长 64%)、服装(增长 47%)、家居/花园(增长 42%)、家具/床上用品(增长 42%)和杂货(增长 33%)等类别的低价商品份额均大幅增加。具体而言,在食品杂货等类别中,低通胀商品的收入增长 13.4%,而高通胀商品的收入下降 15.6%。在化妆品等类别中,影响相对较弱,低通胀商品的收入增长 3.06%,高通胀商品的收入仅下降 0.34%,主要由于消费者对自己喜欢的品牌表现出了更强的忠诚度。而体育用品(增长 28%)、家电(增长 26%)、工具/家装(增长 26%)和玩具(增长 25%)等类别的低价商品份额增幅均较小,这些类别的增幅也主要受品牌忠诚度影响,同时消费者更倾向于购买最高品质的此类产品。此外,“先买后付”(BNPL)支付方式在此期间也出现了持续增长。2024 年 1 月至 4 月,BNPL 推动了 259 亿美元的电商支出,较去年同期大幅增长 11.8%。Adobe 预计,BNPL 将在 2024 年全年推动 810 亿至 848 亿美元的支出,同比增长 8% 至 13%。
12月波兰社媒平台流量盘点,TikTok追赶Instagram
12月波兰社媒平台流量盘点,TikTok追赶Instagram
AMZ123 获悉,近日,市场分析机构 Mediapanel 公布了 2023 年 12 月波兰主流社交平台的最新用户统计数据。受 TikTok 的打击,Pinterest、Facebook 和 Instagram 的用户数量出现下降。根据 Mediapanel 的数据,截至 2023 年 12 月,TikTok 是波兰第三大社交媒体平台,拥有超过 1378 万用户,相当于波兰 46.45% 的互联网用户。排在 TikTok 之前的是 Facebook 和 Instagram,其中 Facebook 拥有超过 2435 万用户,相当于波兰 82.06% 的互联网用户;Instagram 则拥有超过 1409 万用户,相当于波兰 47.47% 的互联网用户。在用户使用时长方面,TikTok 排名第一。2023 年 12 月,TikTok 用户的平均使用时长为 17 小时 18 分钟 42 秒。Facebook 用户的平均使用时长为 15 小时 36 分钟 38 秒,位居第二。其次是 Instagram,平均使用时长为 5 小时 2 分钟 39 秒。与 11 月相比,12 月 Facebook 减少了 58.84 万用户(下降 2.4%),但其用户平均使用时间增加了 32 分钟 50 秒(增长 3.6%)。Instagram 流失了 25.9 万用户(下降 1.8%),但其用户平均使用时间增加了 15 分钟(增长 5.2%)。虽然 TikTok 的用户数量略有增长(增长 8.85 万,即 0.6%),但其用户平均使用时间减少了 47 分钟(减少 4.3%)。12 月份,波兰其他主流社交媒体平台的用户数据(与 11 月相比):X 增加了 39.64 万用户(增长 4.8%),用户平均使用时间增加了 6 分钟 19 秒(增长 9.3%);Pinterest 增加了 23.02 万用户(增长 3.5%),用户平均使用时间增加了 7 分钟 9 秒(增长 16.1%);Snapchat 则增加了 9.04 万用户(增长 1.8%),用户平均使用时间增加了 23 秒(增长 0.2%);LinkedIn 流失了 27.69 万用户(下降 6.2%),用户平均使用时间减少了 1 分钟 36 秒(下降 11.7%);Reddit 流失了 18.6 万用户(下降 7.1%),用户平均使用时间减少了 1 分钟 27 秒(下降 11.6%)。
全球大数据
   探索Discord注册的多重用途
探索Discord注册的多重用途
在当今数字化时代,社交网络平台是人们沟通、分享和互动的重要场所。而Discord作为一款功能强大的聊天和社交平台,正吸引着越来越多的用户。那么,Discord注册可以用来做什么呢?让我们来探索它的多重用途。 首先,通过Discord注册,您可以加入各种兴趣群组和社区,与志同道合的人分享共同的爱好和话题。不论是游戏、音乐、电影还是科技,Discord上有无数个群组等待着您的加入。您可以与其他成员交流、参与讨论、组织活动,结识新朋友并扩大自己的社交圈子。 其次,Discord注册也为个人用户和团队提供了一个协作和沟通的平台。无论您是在学校、工作场所还是志愿组织,Discord的群组和频道功能使得团队成员之间可以方便地分享文件、讨论项目、安排日程,并保持密切的联系。它的语音和视频通话功能还能让远程团队更好地协同工作,提高效率。 对于商业用途而言,Discord注册同样具有巨大潜力。许多品牌和企业已经认识到了Discord作为一个与年轻受众互动的渠道的重要性。通过创建自己的Discord服务器,您可以与客户和粉丝建立更紧密的联系,提供独家内容、产品促销和用户支持。Discord还提供了一些商业工具,如机器人和API,帮助您扩展功能并提供更好的用户体验。 总结起来,Discord注册不仅可以让您加入各种兴趣群组和社区,享受与志同道合的人交流的乐趣,还可以为个人用户和团队提供协作和沟通的平台。对于品牌和企业而言,Discord也提供了与受众互动、推广产品和提供用户支持的机会。所以,赶紧注册一个Discord账号吧,开启多重社交和商业可能性的大门! -->
  商海客discord群发软件:开启营销革命的利器
商海客discord群发软件
开启营销革命的利器
商海客discord群发软件作为一款前沿的营销工具,以其独特的特点和出色的功能,在商业领域掀起了一场营销革命。它不仅为企业带来了全新的营销方式,也为企业创造了巨大的商业价值。 首先,商海客discord群发软件以其高效的群发功能,打破了传统营销方式的束缚。传统营销常常面临信息传递效率低、覆盖范围有限的问题。而商海客discord群发软件通过其强大的群发功能,可以将信息迅速传递给大量的目标受众,实现广告的精准推送。不论是产品推广、品牌宣传还是促销活动,商海客discord群发软件都能帮助企业快速触达潜在客户,提高营销效果。 其次,商海客discord群发软件提供了丰富的营销工具和功能,为企业的营销活动增添了更多的可能性。商海客discord群发软件支持多种媒体形式的推送,包括文本、图片、音频和视频等。企业可以根据自身需求,定制个性化的消息内容和推广方案,以吸引目标受众的注意。此外,商海客discord群发软件还提供了数据分析和统计功能,帮助企业了解营销效果,进行精细化的调整和优化。 最后,商海客discord群发软件的用户体验和易用性也为企业带来了便利。商海客discord群发软件的界面简洁明了,操作简单易懂,即使对于非技术人员也能够快速上手。商海客discord群发软件还提供了稳定的技术支持和优质的客户服务,确保用户在使用过程中能够获得及时的帮助和解决问题。 -->
 Discord|海外社媒营销的下一个风口?
Discord|海外社媒营销的下一个风口?
Discord这个软件相信打游戏的各位多少都会有点了解。作为功能上和YY相类似的语音软件,已经逐渐成为各类游戏玩家的青睐。在这里你可以创建属于自己的频道,叫上三五个朋友一起开黑,体验线上五连坐的游戏体验。但Discord可不是我们口中说的美国版YY这么简单。 Discord最初是为了方便人们交流而创立的应用程序。游戏玩家、电影迷和美剧迷、包括NFT创作者和区块链项目都在Discord上装修起一个个属于自己的小家。而在互联网的不断发展中,Discord现如今已经发展成为一种高效的营销工具,其强大的社区的功能已远不止语音交谈这一单一功能了。本文我们将结合市场营销现有的一些概念,带你领略Discord背后的无穷价值。 初代海外社媒营销: 当我们谈及Marketing市场营销,我们大多能想到的就是广告,以广告投放去获得较为多的转化为最终目的。但随着公众利益的变化,市场营销的策略也在不断改变。社交媒体类别的营销是现在更多品牌更为看重的一块流量池。我们可以选择付费营销,当然也可以选择不付费,这正式大多数的品牌所处的阶段。如国内的微博,抖音。又好比海外的Facebook, Instagram等。 但是,当我们深入地了解这些社交媒体的算法时不难发现。人们经常会错过我们的内容,又或者在看到这是一个广告之后就选择离开,其推广的触达率并不显著。其原因其实和初代社交媒体的属性分不开。 我们来打个比方:当你在YouTube上看着喜爱的博主视频,YouTube突然暂停了你的视频,给你插入了品牌方的广告。试问你的心情如何?你会选择安心看完这个广告,对其推广的产品产生了兴趣。还是想尽一切办法去关掉这个烦人的广告?而在不付费的内容上:你更喜欢看那些能娱乐你,充实你生活的内容。还是选择去看一个可能和你毫不相干的品牌贴文?在大数据的加持下,品牌方可能绞尽脑汁的想去获得你这个用户。但选择权仍就在用户手上,用户选择社交媒体的原因更多是为了娱乐和社交。我们也不愿意和一个个客气的“品牌Logo”去对话。 Discord是如何改变营销世界的? Discord又有什么不一样呢?你觉的他的营销手段就像发Email一样,给你特定的社群发送一组消息?谈到Email,这里要插一嘴。其触达率表现也并不优异,你发送的重要通告,新闻稿,打折促销。都有可能在用户还未浏览收之前就已经进了垃圾箱,又或者是和其他数百封未读邮件中等待着缘分的到来。 其实Discord的频道属性很美妙的化解了社交媒体现在的窘境,我们再来打个比方:比如你很喜欢篮球,因此你进入到了这个Discord篮球频道。而在这个频道里又包含了中锋,前锋,后卫这些细分频道。后卫又细分到了控球后卫,得分后卫。但总的来说,这个频道的用户都是喜欢篮球的群体。Discord的属性也拉近了品牌和用户的距离,你们不再是用户和一个个官方的“品牌Logo”对话。取而代之的则是一个个亲近感十足的好兄弟。直播带货中的“家人们”好像就是这一形式哈哈。 因此在Discord 上你可以针对不同频道发送不同的公告消息,使目标用户能够及时获得你的任何更新。他可不像电子邮件一样,淹没在一堆未读邮件中,也不会像社媒贴文一样被忽视。更精准的去区分不同的目标受众这一独特性也注定了Discord Marketing的强大功能。 Discord拓展属性: 自Facebook更名Meta等一系列动作下,2021年被世人称为元宇宙元年。在这一大背景下,更多的社交媒体开始逐渐向元宇宙靠拢。Twitter逐渐成为各类项目方的首选宣发媒体。Discord的属性也被更多项目方所发现,现如今Discord已被广泛运用在区块链领域。Discord事实上已经成为加密货币社区的最大聚集地,学习使用Discord也已经成为了圈内最入门技能。随着未来大量的区块链项目的上线Discord也将获得更加直接的变现手段。 Discord的各类载体已经数不胜数,区块链、游戏开黑、公司办公软件、线上教课。Discord是否能成为海外社媒的下一个风口?还是他已经成为了?这个不是我们能说了算的,但甭管你是想做品牌推广,还是单纯的就想酣畅漓淋的和朋友一起开个黑。选择Discord都是一个不错的选择。 -->
社交媒体

                    100+ Instagram Stats You Need to Know in 2024
100+ Instagram Stats You Need to Know in 2024
It feels like Instagram, more than any other social media platform, is evolving at a dizzying pace. It can take a lot of work to keep up as it continues to roll out new features, updates, and algorithm changes. That‘s where the Instagram stats come in. There’s a lot of research about Instagram — everything from its users' demographics, brand adoption stats, and all the difference between micro and nano influencers. I use this data to inform my marketing strategies and benchmark my efforts. Read on to uncover more social media stats to help you get ideas and improve your Instagram posting strategy. 80+ Instagram Stats Click on a category below to jump to the stats for that category: Instagram's Growth Instagram User Demographics Brand Adoption Instagram Post Content Instagram Posting Strategy Instagram Influencer Marketing Statistics Instagram's Growth Usage 1. Instagram is expected to reach 1.44 billion users by 2025. (Statista) 2. The Instagram app currently has over 1.4 billion monthly active users. (Statista) 3. U.S. adults spend an average of 33.1 minutes per day on Instagram in 2024, a 3-minute increase from the year before. (Sprout Social) 4. Instagram ad revenue is anticipated to reach $59.61 billion in 2024. (Oberlo) 5. Instagram’s Threads has over 15 Million monthly active users. (eMarketer) 6. 53.7% of marketers plan to use Instagram reels for influencer marketing in 2024. (eMarketer) 7. 71% of marketers say Instagram is the platform they want to learn about most. (Skillademia) 8. There are an estimated 158.4 million Instagram users in the United States in 2024. (DemandSage) 9. As of January 2024, India has 362.9 million Instagram users, the largest Instagram audience in the world. (Statista) 10. As of January 2024, Instagram is the fourth most popular social media platform globally based on monthly active users. Facebook is first. YouTube and WhatsApp rank second and third. (Statista) https://youtu.be/EyHV8aZFWqg 11. Over 400 million Instagram users use the Stories feature daily. (Keyhole) 12. As of April 2024, the most-liked post on Instagram remains a carousel of Argentine footballer Lionel Messi and his teammates celebrating the 2022 FIFA World Cup win. (FIFA) 13. The fastest-growing content creator on Instagram in 2024 is influencer Danchmerk, who grew from 16k to 1.6 Million followers in 8 months. (Instagram) 14. The most-followed Instagram account as of March 2024 is professional soccer player Cristiano Ronaldo, with 672 million followers. (Forbes) 15. As of April 2024, Instagram’s own account has 627 million followers. (Instagram) Instagram User Demographics 16. Over half of the global Instagram population is 34 or younger. (Statista) 17. As of January 2024, almost 17% of global active Instagram users were men between 18 and 24. (Statista) 18. Instagram’s largest demographics are Millennials and Gen Z, comprising 61.8% of users in 2024. (MixBloom) 19. Instagram is Gen Z’s second most popular social media platform, with 75% of respondents claiming usage of the platform, after YouTube at 80%. (Later) 20. 37.74% of the world’s 5.3 billion active internet users regularly access Instagram. (Backlinko) 21. In January 2024, 55% of Instagram users in the United States were women, and 44% were men. (Statista) 22. Only 7% of Instagram users in the U.S. belong to the 13 to 17-year age group. (Statista) 23. Only 5.7% of Instagram users in the U.S. are 65+ as of 2024. (Statista) 24. Only 0.2% of Instagram users are unique to the platform. Most use Instagram alongside Facebook (80.8%), YouTube (77.4%), and TikTok (52.8%). (Sprout Social) 25. Instagram users lean slightly into higher tax brackets, with 47% claiming household income over $75,000. (Hootsuite) 26. Instagram users worldwide on Android devices spend an average of 29.7 minutes per day (14 hours 50 minutes per month) on the app. (Backlinko) 27. 73% of U.S. teens say Instagram is the best way for brands to reach them. (eMarketer) 28. 500 million+ accounts use Instagram Stories every day. (Facebook) 29. 35% of music listeners in the U.S. who follow artists on Facebook and Instagram do so to connect with other fans or feel like part of a community. (Facebook) 30. The average Instagram user spends 33 minutes a day on the app. (Oberlo) 31. 45% of people in urban areas use Instagram, while only 25% of people in rural areas use the app. (Backlinko) 32. Approximately 85% of Instagram’s user base is under the age of 45. (Statista) 33. As of January 2024, the largest age group on Instagram is 18-24 at 32%, followed by 30.6% between ages 25-34. (Statista) 34. Globally, the platform is nearly split down the middle in terms of gender, with 51.8% male and 48.2% female users. (Phyllo) 35. The numbers differ slightly in the U.S., with 56% of users aged 13+ being female and 44% male. (Backlinko) 36. As of January 2024, Instagram is most prevalent in India, with 358.55 million users, followed by the United States (158.45 million), Brazil (122.9 million), Indonesia (104.8 million), and Turkey (56.7 million). (Backlinko) 37. 49% of Instagram users are college graduates. (Hootsuite) 38. Over 1.628 Billion Instagram users are reachable via advertising. (DataReportal) 39. As of January 2024, 20.3% of people on Earth use Instagram. (DataReportal) Brand Adoption 40. Instagram is the top platform for influencer marketing, with 80.8% of marketers planning to use it in 2024. (Sprout Social) 41. 29% of marketers plan to invest the most in Instagram out of any social media platform in 2023. (Statista) 42. Regarding brand safety, 86% of marketers feel comfortable advertising on Instagram. (Upbeat Agency) 43. 24% of marketers plan to invest in Instagram, the most out of all social media platforms, in 2024. (LIKE.TG) 44. 70% of shopping enthusiasts turn to Instagram for product discovery. (Omnicore Agency) 45. Marketers saw the highest engagement rates on Instagram from any other platform in 2024. (Hootsuite) 46. 29% of marketers say Instagram is the easiest platform for working with influencers and creators. (Statista) 47. 68% of marketers reported that Instagram generates high levels of ROI. (LIKE.TG) 48. 21% of marketers reported that Instagram yielded the most significant ROI in 2024. (LIKE.TG) 49. 52% of marketers plan to increase their investment in Instagram in 2024. (LIKE.TG) 50. In 2024, 42% of marketers felt “very comfortable” advertising on Instagram, and 40% responded “somewhat comfortable.” (LIKE.TG) 51. Only 6% of marketers plan to decrease their investment in Instagram in 2024. (LIKE.TG) 52. 39% of marketers plan to leverage Instagram for the first time in 2024. (LIKE.TG) 53. 90% of people on Instagram follow at least one business. (Instagram) 54. 50% of Instagram users are more interested in a brand when they see ads for it on Instagram. (Instagram) 55. 18% of marketers believe that Instagram has the highest growth potential of all social apps in 2024. (LIKE.TG) 56. 1 in 4 marketers say Instagram provides the highest quality leads from any social media platform. (LIKE.TG) 57. Nearly a quarter of marketers (23%) say that Instagram results in the highest engagement levels for their brand compared to other platforms. (LIKE.TG) 58. 46% of marketers leverage Instagram Shops. Of the marketers who leverage Instagram Shops, 50% report high ROI. (LIKE.TG) 59. 41% of marketers leverage Instagram Live Shopping. Of the marketers who leverage Instagram Live Shopping, 51% report high ROI. (LIKE.TG) 60. Education and Health and Wellness industries experience the highest engagement rates. (Hootsuite) 61. 67% of users surveyed have “swiped up” on the links of branded Stories. (LIKE.TG) 62. 130 million Instagram accounts tap on a shopping post to learn more about products every month. (Omnicore Agency) Instagram Post Content 63. Engagement for static photos has decreased by 44% since 2019, when Reels debuted. (Later) 64. The average engagement rate for photo posts is .059%. (Social Pilot) 65. The average engagement rate for carousel posts is 1.26% (Social Pilot) 66. The average engagement rate for Reel posts is 1.23% (Social Pilot) 67. Marketers rank Instagram as the platform with the best in-app search capabilities. (LIKE.TG) 68. The most popular Instagram Reel is from Samsung and has over 1 billion views. (Lifestyle Asia) 69. Marketers rank Instagram as the platform with the most accurate algorithm, followed by Facebook. (LIKE.TG) 70. A third of marketers say Instagram offers the most significant ROI when selling products directly within the app. (LIKE.TG) 71. Instagram Reels with the highest engagement rates come from accounts with fewer than 5000 followers, with an average engagement rate of 3.79%. (Social Pilot) 72. A third of marketers say Instagram offers the best tools for selling products directly within the app. (LIKE.TG) 73. Over 100 million people watch Instagram Live every day. (Social Pilot) 74. 70% of users watch Instagram stories daily. (Social Pilot) 75. 50% of people prefer funny Instagram content, followed by creative and informative posts. (Statista) 76. Instagram Reels are the most popular post format for sharing via DMs. (Instagram) 77. 40% of Instagram users post stories daily. (Social Pilot) 78. An average image on Instagram gets 23% more engagement than one published on Facebook. (Business of Apps) 79. The most geo-tagged city in the world is Los Angeles, California, and the tagged location with the highest engagement is Coachella, California. (LIKE.TG) Instagram Posting Strategy 80. The best time to post on Instagram is between 7 a.m. and 9 a.m. on weekdays. (Social Pilot) 81. Posts with a tagged location result in 79% higher engagement than posts without a tagged location. (Social Pilot) 82. 20% of users surveyed post to Instagram Stories on their business account more than once a week. (LIKE.TG) 83. 44% of users surveyed use Instagram Stories to promote products or services. (LIKE.TG) 84. One-third of the most viewed Stories come from businesses. (LIKE.TG) 85. More than 25 million businesses use Instagram to reach and engage with audiences. (Omnicore Agency) 86. 69% of U.S. marketers plan to spend most of their influencer budget on Instagram. (Omnicore Agency) 87. The industry that had the highest cooperation efficiency with Instagram influencers was healthcare, where influencer posts were 4.2x more efficient than brand posts. (Emplifi) 88. Instagram is now the most popular social platform for following brands. (Marketing Charts) Instagram Influencer Marketing Statistics 89. Instagram is the top platform for influencer marketing, with 80.8% of marketers planning to use the platform for such purposes in 2024 (Oberlo) 90. Nano-influencers (1,000 to 10,000 followers) comprise most of Instagram’s influencer population, at 65.4%. (Statista) 91. Micro-influencers (10,000 to 50,000 followers) account for 27.73% (Socially Powerful) 92. Mid-tier influencers (50,000 to 500,000 followers) account for 6.38% (Socially Powerful) 93. Nano-influencers (1,000 to 10,000 followers) have the highest engagement rate at 5.6% (EmbedSocial) 94. Mega-influencers and celebrities with more than 1 million followers account for 0.23%. (EmbedSocial) 95. 77% of Instagram influencers are women. (WPBeginner) 96. 30% of markers say that Instagram is their top channel for ROI in influencer marketing (Socially Powerful) 97. 25% of sponsored posts on Instagram are related to fashion (Socially Powerful) 98. The size of the Instagram influencer marketing industry is expected to reach $22.2 billion by 2025. (Socially Powerful) 99. On average, Instagram influencers charge $418 for a sponsored post in 2024, approximately 15.17%​​​​​​​ higher than in 2023. (Collabstr) 100. Nano-influencers charge between $10-$100 per Instagram post. (ClearVoice) 101. Celebrities and macro influencers charge anywhere from $10,000 to over $1 million for a single Instagram post in 2024. (Shopify) 102. Brands can expect to earn $4.12 of earned media value for each $1 spent on Instagram influencer marketing. (Shopify) The landscape of Instagram is vast and ever-expanding. However, understanding these key statistics will ensure your Instagram strategy is well-guided and your marketing dollars are allocated for maximum ROI. There’s more than just Instagram out there, of course. So, download the free guide below for the latest Instagram and Social Media trends.

                    130 Instagram Influencers You Need To Know About in 2022
130 Instagram Influencers You Need To Know About in 2022
In 2021, marketers that used influencer marketing said the trend resulted in the highest ROI. In fact, marketers have seen such success from influencer marketing that 86% plan to continue investing the same amount or increase their investments in the trend in 2022. But, if you’ve never used an influencer before, the task can seem daunting — who’s truly the best advocate for your brand? Here, we’ve cultivated a list of the most popular influencers in every industry — just click on one of the links below and take a look at the top influencers that can help you take your business to the next level: Top Food Influencers on Instagram Top Travel Influencers on Instagram Top Fashion Style Influencers on Instagram Top Photography Influencers on Instagram Top Lifestyle Influencers on Instagram Top Design Influencers on Instagram Top Beauty Influencers on Instagram Top Sport Fitness Influencers on Instagram Top Influencers on Instagram Top Food Influencers on Instagram Jamie Oliver (9.1M followers) ladyironchef (620k followers) Megan Gilmore (188k followers) Ashrod (104k followers) David Chang (1.7M followers) Ida Frosk (299k followers) Lindsey Silverman Love (101k followers) Nick N. (60.5k followers) Molly Tavoletti (50.1k followers) Russ Crandall (39.1k followers) Dennis the Prescott (616k followers) The Pasta Queen (1.5M followers) Thalia Ho (121k followers) Molly Yeh (810k followers) C.R Tan (59.4k followers) Michaela Vais (1.2M followers) Nicole Cogan (212k followers) Minimalist Baker (2.1M followers) Yumna Jawad (3.4M followers) Top Travel Influencers on Instagram Annette White (100k followers) Matthew Karsten (140k followers) The Points Guy (668k followers) The Blonde Abroad (520k followers) Eric Stoen (330k followers) Kate McCulley (99k followers) The Planet D (203k followers) Andrew Evans (59.9k followers) Jack Morris (2.6M followers) Lauren Bullen (2.1M followers) The Bucket List Family (2.6M followers) Fat Girls Traveling (55K followers) Tara Milk Tea (1.3M followers) Top Fashion Style Influencers on Instagram Alexa Chung (5.2M followers) Julia Berolzheimer (1.3M followers) Johnny Cirillo (719K followers) Chiara Ferragni (27.2M followers) Jenn Im (1.7M followers) Ada Oguntodu (65.1k followers) Emma Hill (826k followers) Gregory DelliCarpini Jr. (141k followers) Nicolette Mason (216k followers) Majawyh (382k followers) Garance Doré (693k followers) Ines de la Fressange (477k followers) Madelynn Furlong (202k followers) Giovanna Engelbert (1.4M followers) Mariano Di Vaio (6.8M followers) Aimee Song (6.5M followers) Danielle Bernstein (2.9M followers) Gabi Gregg (910k followers) Top Photography Influencers on Instagram Benjamin Lowy (218k followers) Michael Yamashita (1.8M followers) Stacy Kranitz (101k followers) Jimmy Chin (3.2M followers) Gueorgui Pinkhassov (161k followers) Dustin Giallanza (5.2k followers) Lindsey Childs (31.4k followers) Edith W. Young (24.9k followers) Alyssa Rose (9.6k followers) Donjay (106k followers) Jeff Rose (80.1k followers) Pei Ketron (728k followers) Paul Nicklen (7.3M followers) Jack Harries (1.3M followers) İlhan Eroğlu (852k followers) Top Lifestyle Influencers on Instagram Jannid Olsson Delér (1.2 million followers) Oliver Proudlock (691k followers) Jeremy Jacobowitz (434k followers) Jay Caesar (327k followers) Jessie Chanes (329k followers) Laura Noltemeyer (251k followers) Adorian Deck (44.9k followers) Hind Deer (547k followers) Gloria Morales (146k followers) Kennedy Cymone (1.6M followers) Sydney Leroux Dwyer (1.1M followers) Joanna Stevens Gaines (13.6M followers) Lilly Singh (11.6M followers) Rosanna Pansino (4.4M followers) Top Design Influencers on Instagram Marie Kondo (4M followers) Ashley Stark Kenner (1.2M followers) Casa Chicks (275k followers) Paulina Jamborowicz (195k followers) Kasia Będzińska (218k followers) Jenni Kayne (500k followers) Will Taylor (344k followers) Studio McGee (3.3M followers) Mandi Gubler (207k followers) Natalie Myers (51.6k followers) Grace Bonney (840k followers) Saudah Saleem (25.3k followers) Niña Williams (196k followers) Top Beauty Influencers on Instagram Michelle Phan (1.9M followers) Shaaanxo (1.3M followers) Jeffree Star (13.7M followers) Kandee Johnson (2M followers) Manny Gutierrez (4M followers) Naomi Giannopoulos (6.2M followers) Samantha Ravndahl (2.1M followers) Huda Kattan (50.5M followers) Wayne Goss (703k followers) Zoe Sugg (9.3M followers) James Charles (22.9M followers) Shayla Mitchell (2.9M followers) Top Sport Fitness Influencers on Instagram Massy Arias (2.7M followers) Eddie Hall (3.3M followers) Ty Haney (92.6k followers) Hannah Bronfman (893k followers) Kenneth Gallarzo (331k followers) Elisabeth Akinwale (113k followers) Laura Large (75k followers) Akin Akman (82.3k followers) Sjana Elise Earp (1.4M followers) Cassey Ho (2.3M followers) Kayla Itsines (14.5M followers) Jen Selter (13.4M followers) Simeon Panda (8.1M followers) Top Instagram InfluencersJamie OliverDavid ChangJack Morris and Lauren BullenThe Bucket List FamilyChiara FerragniAlexa ChungJimmy ChinJannid Olsson DelérGrace BonneyHuda KattanZoe SuggSjana Elise EarpMassy Arias 1. Jamie Oliver Jamie Oliver, a world-renowned chef and restaurateur, is Instagram famous for his approachable and delicious-looking cuisine. His page reflects a mix of food pictures, recipes, and photos of his family and personal life. His love of beautiful food and teaching others to cook is clearly evident, which must be one of the many reasons why he has nearly seven million followers. 2. David Chang Celebrity chef David Chang is best known for his world-famous restaurants and big personality. Chang was a judge on Top Chef and created his own Netflix show called Ugly Delicious, both of which elevated his popularity and likely led to his huge followership on Instagram. Most of his feed is filled with food videos that will make you drool. View this post on Instagram 3. Jack Morris and Lauren Bullen Travel bloggers Jack Morris (@jackmorris) and Lauren Bullen (@gypsea_lust)have dream jobs -- the couple travels to some of the most beautiful places around the world and documents their trips on Instagram. They have developed a unique and recognizable Instagram aesthetic that their combined 4.8 million Instagram followers love, using the same few filters and posting the most striking travel destinations. View this post on Instagram 4. The Bucket List Family The Gee family, better known as the Bucket List Family, travel around the world with their three kids and post videos and images of their trips to YouTube and Instagram. They are constantly sharing pictures and stories of their adventures in exotic places. This nomad lifestyle is enjoyed by their 2.6 million followers. View this post on Instagram 5. Chiara Ferragni Chiara Ferragni is an Italian fashion influencer who started her blog The Blonde Salad to share tips, photos, and clothing lines. Ferragni has been recognized as one of the most influential people of her generation, listed on Forbes’ 30 Under 30 and the Bloglovin’ Award Blogger of the Year. 6. Alexa Chung Model and fashion designer Alexa Chung is Instagram famous for her elegant yet charming style and photos. After her modeling career, she collaborated with many brands like Mulberry and Madewell to create her own collection, making a name for herself in the fashion world. Today, she shares artistic yet fun photos with her 5.2 million Instagram followers. 7. Jimmy Chin Jimmy Chin is an award-winning professional photographer who captures high-intensity shots of climbing expeditions and natural panoramas. He has won multiple awards for his work, and his 3.2 million Instagram followers recognize him for his talent. 8. Jannid Olsson Delér Jannid Olsson Delér is a lifestyle and fashion blogger that gathered a huge social media following for her photos of outfits, vacations, and her overall aspirational life. Her 1.2 million followers look to her for travel and fashion inspirations. 9. Grace Bonney Design*Sponge is a design blog authored by Grace Bonney, an influencer recognized by the New York Times, Forbes, and other major publications for her impact on the creative community. Her Instagram posts reflect her elegant yet approachable creative advice, and nearly a million users follow her account for her bright and charismatic feed. 10. Huda Kattan Huda Kattan took the beauty world by storm -- her Instagram began with makeup tutorials and reviews and turned into a cosmetics empire. Huda now has 1.3 million Instagram followers and a company valued at $1.2 billion. Her homepage is filled with makeup videos and snaps of her luxury lifestyle. View this post on Instagram 11. Zoe Sugg Zoe Sugg runs a fashion, beauty, and lifestyle blog and has nearly 10 million followers on Instagram. She also has an incredibly successful YouTube channel and has written best-selling books on the experience of viral bloggers. Her feed consists mostly of food, her pug, selfies, and trendy outfits. View this post on Instagram 12. Sjana Elise Earp Sjana Elise Earp is a lifestyle influencer who keeps her Instagram feed full of beautiful photos of her travels. She actively promotes yoga and healthy living to her 1.4 million followers, becoming an advocate for an exercise program called SWEAT. 13. Massy Arias Personal trainer Massy Arias is known for her fitness videos and healthy lifestyle. Her feed aims to inspire her 2.6 million followers to keep training and never give up on their health. Arias has capitalized on fitness trends on Instagram and proven to both herself and her followers that exercise can improve all areas of your life. View this post on Instagram

                    24 Stunning Instagram Themes (& How to Borrow Them for Your Own Feed)
24 Stunning Instagram Themes (& How to Borrow Them for Your Own Feed)
Nowadays, Instagram is often someone's initial contact with a brand, and nearly half of its users shop on the platform each week. If it's the entryway for half of your potential sales, don't you want your profile to look clean and inviting? Taking the time to create an engaging Instagram feed aesthetic is one of the most effective ways to persuade someone to follow your business's Instagram account or peruse your posts. You only have one chance to make a good first impression — so it's critical that you put effort into your Instagram feed. Finding the perfect place to start is tough — where do you find inspiration? What color scheme should you use? How do you organize your posts so they look like a unit? We know you enjoy learning by example, so we've compiled the answers to all of these questions in a list of stunning Instagram themes. We hope these inspire your own feed's transformation. But beware, these feeds are so desirable, you'll have a hard time choosing just one. What is an Instagram theme?An instagram theme is a visual aesthetic created by individuals and brands to achieve a cohesive look on their Instagram feeds. Instagram themes help social media managers curate different types of content into a digital motif that brings a balanced feel to the profile. Tools to Create Your Own Instagram Theme Creating a theme on your own requires a keen eye for detail. When you’re editing several posts a week that follow the same theme, you’ll want to have a design tool handy to make that workflow easier. Pre-set filters, color palettes, and graphic elements are just a few of the features these tools use, but if you have a sophisticated theme to maintain, a few of these tools include advanced features like video editing and layout previews. Here are our top five favorite tools to use when editing photos for an Instagram theme. 1. VSCO Creators look to VSCO when they want to achieve the most unique photo edits. This app is one of the top-ranked photo editing tools among photographers because it includes advanced editing features without needing to pull out all the stops in Photoshop. If you’re in a hurry and want to create an Instagram theme quickly, use one of the 200+ VSCO presets including name-brand designs by Kodak, Agfa, and Ilford. If you’ll be including video as part of your content lineup on Instagram, you can use the same presets from the images so every square of content blends seamlessly into the next no matter what format it’s in. 2. FaceTune2 FaceTune2 is a powerful photo editing app that can be downloaded on the App Store or Google Play. The free version of the app includes all the basic editing features like brightness, lighting, cropping, and filters. The pro version gives you more detailed control over retouching and background editing. For video snippets, use FaceTune Video to make detailed adjustments right from your mobile device — you’ll just need to download the app separately for that capability. If you’re starting to test whether an Instagram theme is right for your brand, FaceTune2 is an affordable tool worth trying. 3. Canva You know Canva as a user-friendly and free option to create graphics, but it can be a powerful photo editing tool to curate your Instagram theme. For more abstract themes that mix imagery with graphic art, you can add shapes, textures, and text to your images. Using the photo editor, you can import your image and adjust the levels, add filters, and apply unique effects to give each piece of content a look that’s unique to your brand. 4. Adobe Illustrator Have you ever used Adobe Illustrator to create interesting overlays and tints for images? You can do the same thing to develop your Instagram theme. Traditionally, Adobe Illustrator is the go-to tool to create vectors and logos, but this software has some pretty handy features for creating photo filters and designs. Moreover, you can layout your artboards in an Instagram-style grid to see exactly how each image will appear in your feed. 5. Photoshop Photoshop is the most well-known photo editing software, and it works especially well for creating Instagram themes. If you have the capacity to pull out all the stops and tweak every detail, Photoshop will get the job done. Not only are the editing, filter, and adjustment options virtually limitless, Photoshop is great for batch processing the same edits across several images in a matter of seconds. You’ll also optimize your workflow by using photoshop to edit the composition, alter the background, and remove any unwanted components of an image without switching to another editing software to add your filter. With Photoshop, you have complete control over your theme which means you won’t have to worry about your profile looking exactly like someone else’s. Instagram ThemesTransitionBlack and WhiteBright ColorsMinimalistOne ColorTwo ColorsPastelsOne ThemePuzzleUnique AnglesText OnlyCheckerboardBlack or White BordersSame FilterFlatlaysVintageRepetitionMix-and-match Horizontal and Vertical BordersQuotesDark ColorsRainbowDoodleTextLinesAnglesHorizontal Lines 1. Transition If you aren’t set on one specific Instagram theme, consider the transition theme. With this aesthetic, you can experiment with merging colors every couple of images. For example, you could start with a black theme and include beige accents in every image. From there, gradually introduce the next color, in this case, blue. Eventually, you’ll find that your Instagram feed will seamlessly transition between the colors you choose which keeps things interesting without straying from a cohesive look and feel. 2. Black and White A polished black and white theme is a good choice to evoke a sense of sophistication. The lack of color draws you into the photo's main subject and suggests a timeless element to your business. @Lisedesmet's black and white feed, for instance, focuses the user’s gaze on the image's subject, like the black sneakers or white balloon. 3. Bright Colors If your company's brand is meant to imply playfulness or fun, there's probably no better way than to create a feed full of bright colors. Bright colors are attention-grabbing and lighthearted, which could be ideal for attracting a younger audience. @Aww.sam's feed, for instance, showcases someone who doesn't take herself too seriously. 4. Minimalist For an artsier edge, consider taking a minimalist approach to your feed, like @emwng does. The images are inviting and slightly whimsical in their simplicity, and cultivate feelings of serenity and stability. The pup pics only add wholesomeness to this minimalist theme. Plus, minimalist feeds are less distracting by nature, so it can be easier to get a true sense of the brand from the feed alone, without clicking on individual posts. 5. One Color One of the easiest ways to pick a theme for your feed is to choose one color and stick to it — this can help steer your creative direction, and looks clean and cohesive from afar. It's particularly appealing if you choose an aesthetically pleasing and calm color, like the soft pink used in the popular hashtag #blackwomeninpink. 6. Two Colors If you're interested in creating a highly cohesive feed but don't want to stick to the one-color theme, consider trying two. Two colors can help your feed look organized and clean — plus, if you choose branded colors, it can help you create cohesion between your other social media sites the website itself. I recommend choosing two contrasting colors for a punchy look like the one shown in @Dreaming_outloud’s profile. 7. Pastels Similar to the one-color idea, it might be useful to choose one color palette for your feed, like @creativekipi's use of pastels. Pastels, in particular, often used for Easter eggs or cupcake decorations, appear childlike and cheerful. Plus, they're captivating and unexpected. 8. One Subject As evident from @mustdoflorida's feed (and username), it's possible to focus your feed on one singular object or idea — like beach-related objects and activities in Florida. If you're aiming to showcase your creativity or photography skills, it could be compelling to create a feed where each post follows one theme. 9. Puzzle Creating a puzzle out of your feed is complicated and takes some planning, but can reap big rewards in terms of uniqueness and engaging an audience. @Juniperoats’ posts, for instance, make the most sense when you look at it from the feed, rather than individual posts. It's hard not to be both impressed and enthralled by the final result, and if you post puzzle piece pictures individually, you can evoke serious curiosity from your followers. 10. Unique Angles Displaying everyday items and activities from unexpected angles is sure to draw attention to your Instagram feed. Similar to the way lines create a theme, angles use direction to create interest. Taking an image of different subjects from similar angles can unite even the most uncommon photos into a consistent theme. 11. Text Only A picture is worth a thousand words, but how many pictures is a well-designed quote worth? Confident Woman Co. breaks the rules of Instagram that say images should have a face in them to get the best engagement. Not so with this Instagram theme. The bright colors and highlighted text make this layout aesthetically pleasing both in the Instagram grid format and as a one-off post on the feed. Even within this strict text-only theme, there’s still room to break up the monotony with a type-treated font and textured background like the last image does in the middle row. 12. Checkerboard If you're not a big fan of horizontal or vertical lines, you might try a checkerboard theme. Similar to horizontal lines, this theme allows you to alternate between content and images or colors as seen in @thefemalehustlers’ feed. 13. Black or White Borders While it is a bit jarring to have black or white borders outlining every image, it definitely sets your feed apart from everyone else's. @Beautifulandyummy, for instance, uses black borders to draw attention to her images, and the finished feed looks both polished and sophisticated. This theme will likely be more successful if you're aiming to sell fashion products or want to evoke an edgier feel for your brand. 14. Same Filter If you prefer uniformity, you'll probably like this Instagram theme, which focuses on using the same filter (or set of filters) for every post. From close up, this doesn't make much difference on your images, but from afar, it definitely makes the feed appear more cohesive. @marianna_hewitt, for example, is able to make her posts of hair, drinks, and fashion seem more refined and professional, simply by using the same filter for all her posts. 15. Flatlays If your primary goal with Instagram is to showcase your products, you might want a Flatlay theme. Flatlay is an effective way to tell a story simply by arranging objects in an image a certain way and makes it easier to direct viewers' attention to a product. As seen in @thedailyedited's feed, a flatlay theme looks fresh and modern. 16. Vintage If it aligns with your brand, vintage is a creative and striking aesthetic that looks both artsy and laid-back. And, while "vintage" might sound a little bit vague, it's easy to conjure. Simply try a filter like Slumber or Aden (built into Instagram), or play around with a third-party editing tool to find a soft, hazy filter that makes your photos look like they were taken from an old polaroid camera. 17. Repetition In @girleatworld's Instagram account, you can count on one thing to remain consistent throughout her feed: she's always holding up food in her hand. This type of repetition looks clean and engaging, and as a follower, it means I always recognize one of her posts as I'm scrolling through my own feed. Consider how you might evoke similar repetition in your own posts to create a brand image all your own. 18. Mix-and-match Horizontal and Vertical Borders While this admittedly requires some planning, the resulting feed is incredibly eye-catching and unique. Simply use the Preview app and choose two different white borders, Vela and Sole, to alternate between horizontal and vertical borders. The resulting feed will look spaced out and clean. 19. Quotes If you're a writer or content creator, you might consider creating an entire feed of quotes, like @thegoodquote feed, which showcases quotes on different mediums, ranging from paperback books to Tweets. Consider typing your quotes and changing up the color of the background, or handwriting your quotes and placing them near interesting objects like flowers or a coffee mug. 20. Dark Colors @JackHarding 's nature photos are nothing short of spectacular, and he highlights their beauty by filtering with a dark overtone. To do this, consider desaturating your content and using filters with cooler colors, like greens and blues, rather than warm ones. The resulting feed looks clean, sleek, and professional. 21. Rainbow One way to introduce color into your feed? Try creating a rainbow by slowly progressing your posts through the colors of the rainbow, starting at red and ending at purple (and then, starting all over again). The resulting feed is stunning. 22. Doodle Most people on Instagram stick to photos and filters, so to stand out, you might consider adding drawings or cartoon doodles on top of (or replacing) regular photo posts. This is a good idea if you're an artist or a web designer and want to draw attention to your artistic abilities — plus, it's sure to get a smile from your followers, like these adorable doodles shown below by @josie.doodles. 23. Content Elements Similar elements in your photos can create an enticing Instagram theme. In this example by The Container Store Custom Closets, the theme uses shelves or clothes in each image to visually bring the feed together. Rather than each photo appearing as a separate room, they all combine to create a smooth layout that displays The Container Store’s products in a way that feels natural to the viewer. 24. Structural Lines Something about this Instagram feed feels different, doesn’t it? Aside from the content focusing on skyscrapers, the lines of the buildings in each image turn this layout into a unique theme. If your brand isn’t in the business of building skyscrapers, you can still implement a theme like this by looking for straight or curved lines in the photos your capture. The key to creating crisp lines from the subjects in your photos is to snap them in great lighting and find symmetry in the image wherever possible. 25. Horizontal Lines If your brand does well with aligning photography with content, you might consider organizing your posts in a thoughtful way — for instance, creating either horizontal or vertical lines, with your rows alternating between colors, text, or even subject distance. @mariahb.makeup employs this tactic, and her feed looks clean and intriguing as a result. How to Create an Instagram Theme 1. Choose a consistent color palette. One major factor of any Instagram theme is consistency. For instance, you wouldn't want to regularly change your theme from black-and-white to rainbow — this could confuse your followers and damage your brand image. Of course, a complete company rebrand might require you to shift your Instagram strategy, but for the most part, you want to stay consistent with the types of visual content you post on Instagram. For this reason, you'll need to choose a color palette to adhere to when creating an Instagram theme. Perhaps you choose to use brand colors. LIKE.TG's Instagram, for instance, primarily uses blues, oranges, and teal, three colors prominently displayed on LIKE.TG's website and products. Alternatively, maybe you choose one of the themes listed above, such as black-and-white. Whatever the case, to create an Instagram theme, it's critical you stick to a few colors throughout all of your content. 2. Use the same filter for each post, or edit each post similarly. As noted above, consistency is a critical element in any Instagram theme, so you'll want to find your favorite one or two filters and use them for each of your posts. You can use Instagram's built-in filters, or try an editing app like VSCO or Snapseed. Alternatively, if you're going for a minimalist look, you might skip filters entirely and simply use a few editing features, like contrast and exposure. Whatever you choose, though, you'll want to continue to edit each of your posts similarly to create a cohesive feed. 3. Use a visual feed planner to plan posts far in advance. It's vital that you plan your Instagram posts ahead of time for a few different reasons, including ensuring you post a good variety of content and that you post it during a good time of day. Additionally, when creating an Instagram theme, you'll need to plan posts in advance to figure out how they fit together — like puzzle pieces, your individual pieces of content need to reinforce your theme as a whole. To plan posts far in advance and visualize how they reinforce your theme, you'll want to use a visual Instagram planner like Later or Planoly. Best of all, you can use these apps to preview your feed and ensure your theme is looking the way you want it to look before you press "Publish" on any of your posts. 4. Don't lock yourself into a theme you can't enjoy for the long haul. In middle school, I often liked to change my "look" — one day I aimed for preppy, and the next I chose a more athletic look. Of course, as I got older, I began to understand what style I could stick with for the long haul and started shopping for clothes that fit my authentic style so I wasn't constantly purchasing new clothes and getting sick of them a few weeks later. Similarly, you don't want to choose an Instagram theme you can't live with for a long time. Your Instagram theme should be an accurate reflection of your brand, and if it isn't, it probably won't last. Just because rainbow colors sound interesting at the get-go doesn't mean it's a good fit for your company's social media aesthetic as a whole. When in doubt, choose a more simple theme that provides you the opportunity to get creative and experiment without straying too far off-theme. How to Use an Instagram Theme on Your Profile 1. Choose what photos you want to post before choosing your theme. When you start an Instagram theme, there are so many options to choose from. Filters, colors, styles, angles — the choices are endless. But it’s important to keep in mind that these things won’t make your theme stand out. The content is still the star of the show. If the images aren’t balanced on the feed, your theme will look like a photo dump that happens to have the same filter on it. To curate the perfect Instagram theme, choose what photos you plan to post before choosing a theme. I highly recommend laying these photos out in a nine-square grid as well so you can see how the photos blend together. 2. Don’t forget the captions. Sure, no one is going to see the captions of your Instagram photos when they’re looking at your theme in the grid-view, but they will see them when you post each photo individually. There will be times when an image you post may be of something abstract, like the corner of a building, an empty suitcase, or a pair of sunglasses. On their own, these things might not be so interesting, but a thoughtful caption that ties the image to your overall theme can help keep your followers engaged when they might otherwise check out and keep scrolling past your profile. If you’re having a bit of writer’s block, check out these 201 Instagram captions for every type of post. 3. Switch up your theme with color blocks. Earlier, we talked about choosing a theme that you can commit to for the long haul. But there’s an exception to that rule — color transitions. Some of the best themes aren’t based on a specific color at all. Rather than using the same color palette throughout the Instagram feed, you can have colors blend into one another with each photo. This way, you can include a larger variety of photos without limiting yourself to specific hues. A Cohesive Instagram Theme At Your Fingertips Instagram marketing is more than numbers. As the most visual social media platform today, what you post and how it looks directly affects engagement, followers, and how your brand shows up online. A cohesive Instagram theme can help your brand convey a value proposition, promote a product, or execute a campaign. Colors and filters make beautiful themes, but there are several additional ways to stop your followers mid-scroll with a fun, unified aesthetic. Editor's note: This post was originally published in August 2018 and has been updated for comprehensiveness.
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 Why do SEO businesses need bulk IP addresses?
Why do SEO businesses need bulk IP addresses?
Search Engine Optimisation (SEO) has become an integral part of businesses competing on the internet. In order to achieve better rankings and visibility in search engine results, SEO professionals use various strategies and techniques to optimise websites. Among them, bulk IP addressing is an important part of the SEO business. In this article, we will delve into why SEO business needs bulk IP addresses and how to effectively utilise bulk IP addresses to boost your website's rankings and traffic.First, why does SEO business need bulk IP address?1. Avoid search engine blocking: In the process of SEO optimisation, frequent requests to search engines may be identified as malicious behaviour, resulting in IP addresses being blocked. Bulk IP addresses can be used to rotate requests to avoid being blocked by search engines and maintain the stability and continuity of SEO activities.2. Geo-targeting optimisation: Users in different regions may search through different search engines or search for different keywords. Bulk IP address can simulate different regions of the user visit, to help companies geo-targeted optimisation, to improve the website in a particular region of the search rankings.3. Multiple Keyword Ranking: A website is usually optimised for multiple keywords, each with a different level of competition. Batch IP address can be used to optimise multiple keywords at the same time and improve the ranking of the website on different keywords.4. Website content testing: Bulk IP address can be used to test the response of users in different regions to the website content, so as to optimise the website content and structure and improve the user experience.5. Data collection and competition analysis: SEO business requires a lot of data collection and competition analysis, and bulk IP address can help enterprises efficiently obtain data information of target websites.Second, how to effectively use bulk IP address for SEO optimisation?1. Choose a reliable proxy service provider: Choose a proxy service provider that provides stable and high-speed bulk IP addresses to ensure the smooth progress of SEO activities.2. Formulate a reasonable IP address rotation strategy: Formulate a reasonable IP address rotation strategy to avoid frequent requests to search engines and reduce the risk of being banned.3. Geo-targeted optimisation: According to the target market, choose the appropriate geographical location of the IP address for geo-targeted optimisation to improve the search ranking of the website in a particular region.4. Keyword Optimisation: Optimise the ranking of multiple keywords through bulk IP addresses to improve the search ranking of the website on different keywords.5. Content Optimisation: Using bulk IP addresses for website content testing, to understand the reaction of users in different regions, optimise website content and structure, and improve user experience.Third, application Scenarios of Bulk IP Address in SEO Business1. Data collection and competition analysis: SEO business requires a large amount of data collection and competition analysis, through bulk IP address, you can efficiently get the data information of the target website, and understand the competitors' strategies and ranking.2. Website Geo-targeting Optimisation: For websites that need to be optimised in different regions, bulk IP addresses can be used to simulate visits from users in different regions and improve the search rankings of websites in specific regions.3. Multi-keyword Ranking Optimisation: Bulk IP addresses can be used to optimise multiple keywords at the same time, improving the ranking of the website on different keywords.4. Content Testing and Optimisation: Bulk IP addresses can be used to test the response of users in different regions to the content of the website, optimise the content and structure of the website, and improve the user experience.Conclusion:In today's competitive Internet environment, SEO optimisation is a key strategy for companies to improve their website ranking and traffic. In order to achieve effective SEO optimisation, bulk IP addresses are an essential tool. By choosing a reliable proxy service provider, developing a reasonable IP address rotation strategy, geo-targeting optimisation and keyword optimisation, as well as conducting content testing and optimisation, businesses can make full use of bulk IP addresses to boost their website rankings and traffic, and thus occupy a more favourable position in the Internet competition.
1. Unlocking the Power of IP with Iproyal: A Comprehensive Guide2. Discovering the World of IP Intelligence with Iproyal3. Boosting Online Security with Iproyal's Cutting-Edge IP Solutions4. Understanding the Importance of IP Management: Exploring
1. Unlocking the Power of IP with Iproyal
A Comprehensive Guide2. Discovering the World of IP Intelligence with Iproyal3. Boosting Online Security with Iproyal's Cutting-Edge IP Solutions4. Understanding the Importance of IP Management
All You Need to Know About IPRoyal - A Reliable Proxy Service ProviderBenefits of Using IPRoyal:1. Enhanced Online Privacy:With IPRoyal, your online activities remain anonymous and protected. By routing your internet traffic through their secure servers, IPRoyal hides your IP address, making it virtually impossible for anyone to track your online behavior. This ensures that your personal information, such as banking details or browsing history, remains confidential.2. Access to Geo-Restricted Content:Many websites and online services restrict access based on your geographical location. IPRoyal helps you overcome these restrictions by providing proxy servers located in various countries. By connecting to the desired server, you can browse the internet as if you were physically present in that location, granting you access to region-specific content and services.3. Improved Browsing Speed:IPRoyal's dedicated servers are optimized for speed, ensuring a seamless browsing experience. By utilizing their proxy servers closer to your location, you can reduce latency and enjoy faster page loading times. This is particularly useful when accessing websites or streaming content that may be slow due to network congestion or geographical distance.Features of IPRoyal:1. Wide Range of Proxy Types:IPRoyal offers different types of proxies to cater to various requirements. Whether you need a datacenter proxy, residential proxy, or mobile proxy, they have you covered. Each type has its advantages, such as higher anonymity, rotational IPs, or compatibility with mobile devices. By selecting the appropriate proxy type, you can optimize your browsing experience.2. Global Proxy Network:With servers located in multiple countries, IPRoyal provides a global proxy network that allows you to choose the location that best suits your needs. Whether you want to access content specific to a particular country or conduct market research, their extensive network ensures reliable and efficient proxy connections.3. User-Friendly Dashboard:IPRoyal's intuitive dashboard makes managing and monitoring your proxy usage a breeze. From here, you can easily switch between different proxy types, select the desired server location, and view important usage statistics. The user-friendly interface ensures that even those with limited technical knowledge can make the most of IPRoyal's services.Conclusion:In a world where online privacy and freedom are increasingly threatened, IPRoyal provides a comprehensive solution to protect your anonymity and enhance your browsing experience. With its wide range of proxy types, global network, and user-friendly dashboard, IPRoyal is suitable for individuals, businesses, and organizations seeking reliable and efficient proxy services. Say goodbye to restrictions and safeguard your online presence with IPRoyal's secure and trusted proxy solutions.
1. Unveiling the World of Proxies: An In-Depth Dive into their Uses and Benefits2. Demystifying Proxies: How They Work and Why You Need Them3. The Power of Proxies: Unlocking a World of Online Possibilities4. Exploring the Role of Proxies in Data S
1. Unveiling the World of Proxies
An In-Depth Dive into their Uses and Benefits2. Demystifying Proxies
Title: Exploring the Role of Proxies in Ensuring Online Security and PrivacyDescription: In this blog post, we will delve into the world of proxies and their significance in ensuring online security and privacy. We will discuss the different types of proxies, their functionalities, and their role in safeguarding our online activities. Additionally, we will explore the benefits and drawbacks of using proxies, and provide recommendations for choosing the right proxy service.IntroductionIn today's digital age, where our lives have become increasingly interconnected through the internet, ensuring online security and privacy has become paramount. While we may take precautions such as using strong passwords and enabling two-factor authentication, another valuable tool in this endeavor is the use of proxies. Proxies play a crucial role in protecting our online activities by acting as intermediaries between our devices and the websites we visit. In this blog post, we will explore the concept of proxies, their functionalities, and how they contribute to enhancing online security and privacy.Understanding Proxies Proxies, in simple terms, are intermediate servers that act as connectors between a user's device and the internet. When we access a website through a proxy server, our request to view the webpage is first routed through the proxy server before reaching the website. This process helps ensure that our IP address, location, and other identifying information are not directly visible to the website we are accessing.Types of Proxies There are several types of proxies available, each with its own purpose and level of anonymity. Here are three common types of proxies:1. HTTP Proxies: These proxies are primarily used for accessing web content. They are easy to set up and can be used for basic online activities such as browsing, but they may not provide strong encryption or complete anonymity.2. SOCKS Proxies: SOCKS (Socket Secure) proxies operate at a lower level than HTTP proxies. They allow for a wider range of internet usage, including applications and protocols beyond just web browsing. SOCKS proxies are popular for activities such as torrenting and online gaming.Benefits and Drawbacks of Using Proxies Using proxies offers several advantages in terms of online security and privacy. Firstly, proxies can help mask our real IP address, making it difficult for websites to track our online activities. This added layer of anonymity can be particularly useful when accessing websites that may track or collect user data for advertising or other purposes.Moreover, proxies can also help bypass geolocation restrictions. By routing our internet connection through a proxy server in a different country, we can gain access to content that may be blocked or restricted in our actual location. This can be particularly useful for accessing streaming services or websites that are limited to specific regions.However, it is important to note that using proxies does have some drawbacks. One potential disadvantage is the reduced browsing speed that can occur when routing internet traffic through a proxy server. Since the proxy server acts as an intermediary, it can introduce additional latency, resulting in slower webpage loading times.Another potential concern with using proxies is the potential for malicious or untrustworthy proxy servers. If we choose a proxy service that is not reputable or secure, our online activities and data could be compromised. Therefore, it is crucial to research and select a reliable proxy service provider that prioritizes user security and privacy.Choosing the Right Proxy Service When selecting a proxy service, there are certain factors to consider. Firstly, it is essential to evaluate the level of security and encryption provided by the proxy service. Look for services that offer strong encryption protocols such as SSL/TLS to ensure that your online activities are protected.Additionally, consider the speed and availability of proxy servers. Opt for proxy service providers that have a wide network of servers in different locations to ensure optimal browsing speed and access to blocked content.Lastly, read user reviews and consider the reputation of the proxy service provider. Look for positive feedback regarding their customer support, reliability, and commitment to user privacy.Conclusion In an era where online security and privacy are of utmost importance, proxies offer a valuable tool for safeguarding our digital lives. By understanding the different types of proxies and their functionalities, we can make informed choices when it comes to selecting the right proxy service. While proxies provide enhanced privacy and security, it is crucial to be mindful of the potential drawbacks and choose reputable proxy service providers to ensure a safe online experience.
云服务
2018年,中小电商企业需要把握住这4个大数据趋势
2018年,中小电商企业需要把握住这4个大数据趋势
新的一年意味着你需要做出新的决定,这当然不仅限于发誓要减肥或者锻炼。商业和技术正飞速发展,你的公司需要及时跟上这些趋势。以下这几个数字能帮你在2018年制定工作规划时提供一定的方向。 人工智能(AI)在过去的12到18个月里一直是最热门的技术之一。11月,在CRM 软件服务提供商Salesforce的Dreamforce大会上,首席执行官Marc Benioff的一篇演讲中提到:Salesforce的人工智能产品Einstein每天都能在所有的云计算中做出了4.75亿次预测。 这个数字是相当惊人的。Einstein是在一年多前才宣布推出的,可现在它正在疯狂地“吐出”预测。而这仅仅是来自一个拥有15万客户的服务商。现在,所有主要的CRM服务商都有自己的人工智能项目,每天可能会产生超过10亿的预测来帮助公司改善客户交互。由于这一模式尚处于发展初期,所以现在是时候去了解能够如何利用这些平台来更有效地吸引客户和潜在客户了。 这一数字来自Facebook于2017年底的一项调查,该调查显示,人们之前往往是利用Messenger来与朋友和家人交流,但现在有越来越多人已经快速习惯于利用该工具与企业进行互动。 Facebook Messenger的战略合作伙伴关系团队成员Linda Lee表示,“人们提的问题有时会围绕特定的服务或产品,因为针对这些服务或产品,他们需要更多的细节或规格。此外,有时还会涉及到处理客户服务问题——或许他们已经购买了一个产品或服务,随后就会出现问题。” 当你看到一个3.3亿人口这个数字时,你必须要注意到这一趋势,因为在2018年这一趋势将很有可能会加速。 据Instagram在11月底发布的一份公告显示,该平台上80%的用户都关注了企业账号,每天有2亿Instagram用户都会访问企业的主页。与此相关的是,Instagram上的企业账号数量已经从7月的1500万增加到了2500万。 根据该公司的数据显示,Instagram上三分之一的小企业表示,他们已经通过该平台建立起了自己的业务;有45%的人称他们的销售额增加了;44%的人表示,该平台帮助了他们在其他城市、州或国家销售产品。 随着视频和图片正在吸引越多人们的注意力,像Instagram这样的网站,对B2C和B2B公司的重要性正在与日俱增。利用Instagram的广泛影响力,小型企业可以用更有意义的方式与客户或潜在客户进行互动。 谈到亚马逊,我们可以列出很多吸引眼球的数字,比如自2011年以来,它向小企业提供了10亿美元的贷款。而且在2017年的网络星期一,亚马逊的当天交易额为65.9亿美元,成为了美国有史以来最大的电商销售日。同时,网络星期一也是亚马逊平台卖家的最大销售日,来自全世界各地的顾客共从这些小企业订购了近1.4亿件商品。 亚马逊表示,通过亚马逊app订购的手机用户数量增长了50%。这也意味着,有相当数量的产品是通过移动设备销售出的。 所有这些大数据都表明,客户与企业的互动在未来将会发生巨大的变化。有些发展会比其他的发展更深入,但这些数字都说明了该领域的变化之快,以及技术的加速普及是如何推动所有这些发展的。 最后,希望这些大数据可以对你的2018年规划有一定的帮助。 (编译/LIKE.TG 康杰炜)
2020 AWS技术峰会和合作伙伴峰会线上举行
2020 AWS技术峰会和合作伙伴峰会线上举行
2020年9月10日至11日,作为一年一度云计算领域的大型科技盛会,2020 AWS技术峰会(https://www.awssummit.cn/) 正式在线上举行。今年的峰会以“构建 超乎所见”为主题,除了展示AWS最新的云服务,探讨前沿云端技术及企业最佳实践外,还重点聚焦垂直行业的数字化转型和创新。AWS宣布一方面加大自身在垂直行业的人力和资源投入,组建行业团队,充分利用AWS的整体优势,以更好的发掘、定义、设计、架构和实施针对垂直行业客户的技术解决方案和场景应用;同时携手百家中国APN合作伙伴发布联合解决方案,重点覆盖金融、制造、汽车、零售与电商、医疗与生命科学、媒体、教育、游戏、能源与电力九大行业,帮助这些行业的客户实现数字化转型,进行数字化创新。峰会期间,亚马逊云服务(AWS)还宣布与毕马威KPMG、神州数码分别签署战略合作关系,推动企业上云和拥抱数字化。 亚马逊全球副总裁、AWS大中华区执董事张文翊表示,“AWS一直致力于不断借助全球领先的云技术、广泛而深入的云服务、成熟和丰富的商业实践、全球的基础设施覆盖,安全的强大保障以及充满活力的合作伙伴网络,加大在中国的投入,助力中国客户的业务创新、行业转型和产业升级。在数字化转型和数字创新成为‘新常态’的今天,我们希望通过AWS技术峰会带给大家行业的最新动态、全球前沿的云计算技术、鲜活的数字创新实践和颇具启发性的文化及管理理念,推动中国企业和机构的数字化转型和创新更上层楼。” 构建场景应用解决方案,赋能合作伙伴和客户 当前,传统企业需要上云,在云上构建更敏捷、更弹性和更安全的企业IT系统,实现数字化转型。同时,在实现上云之后,企业又迫切需要利用现代应用开发、大数据、人工智能与机器学习、容器技术等先进的云技术,解决不断涌现的业务问题,实现数字化创新,推动业务增长。 亚马逊云服务(AWS)大中华区专业服务总经理王承华表示,为了更好的提升行业客户体验,截至目前,AWS在中国已经发展出了数十种行业应用场景及相关的技术解决方案。 以中国区域部署的数字资产管理和云上会议系统两个应用场景解决方案为例。其中,数字资产盘活机器人让客户利用AWS云上资源低成本、批处理的方式标记数字资产,已经在银行、证券、保险领域率先得到客户青睐;AWS上的BigBlueButton,让教育机构或服务商可以在AWS建一套自己的在线会议系统,尤其适合当前急剧增长的在线教育需求。 这些行业应用场景解决方案经过客户验证成熟之后,AWS把它们转化为行业解决方案,赋能APN合作伙伴,拓展给更多的行业用户部署使用。 发布百家APN合作伙伴联合解决方案 打造合作伙伴社区是AWS服务企业客户的一大重点,也是本次峰会的亮点。AWS通过名为APN(AWS合作伙伴网络)的全球合作伙伴计划,面向那些利用AWS为客户构建解决方案的技术和咨询企业,提供业务支持、技术支持和营销支持,从而赋能这些APN合作伙伴,更好地满足各行各业、各种规模客户地需求。 在于9月9日举行的2020 AWS合作伙伴峰会上,AWS中国区生态系统及合作伙伴部总经理汪湧表示,AWS在中国主要从四个方面推进合作伙伴网络的构建。一是加快AWS云服务和功能落地,从而使合作伙伴可以利用到AWS全球最新的云技术和服务来更好地服务客户;二是推动跨区域业务扩展,帮助合作伙伴业务出海,也帮助全球ISV落地中国,同时和区域合作伙伴一起更好地服务国内各区域市场的客户;三是与合作伙伴一起着力传统企业上云迁移;四是打造垂直行业解决方案。 一直以来,AWS努力推动将那些驱动中国云计算市场未来、需求最大的云服务优先落地中国区域。今年上半年,在AWS中国区域已经落地了150多项新服务和功能,接近去年的全年总和。今年4月在中国落地的机器学习服务Amazon SageMaker目前已经被德勤、中科创达、东软、伊克罗德、成都潜在(行者AI)、德比软件等APN合作伙伴和客户广泛采用,用以创新以满足层出不穷的业务需求,推动增长。 联合百家APN合作伙伴解决方案打造垂直行业解决方案是AWS中国区生态系统构建的战略重点。 以汽车行业为例,东软集团基于AWS构建了云原生的汽车在线导航业务(NOS),依托AWS全球覆盖的基础设施、丰富的安全措施和稳定可靠的云平台,实现车规级的可靠性、应用程序的持续迭代、地图数据及路况信息的实时更新,服务中国车企的出海需求。 上海速石科技公司构建了基于AWS云上资源和用户本地算力的一站式交付平台,为那些需要高性能计算、海量算力的客户,提供一站式算力运营解决方案,目标客户涵盖半导体、药物研发、基因分析等领域。利用云上海量的算力,其客户在业务峰值时任务不用排队,极大地提高工作效率,加速业务创新。 外研在线在AWS上构建了Unipus智慧教学解决方案,已经服务于全国1700多家高校、1450万师生。通过将应用部署在AWS,实现SaaS化的交付模式,外研在线搭建了微服务化、自动伸缩的架构,可以自动适应教学应用的波峰波谷,提供稳定、流畅的体验,并且节省成本。 与毕马威KPMG、神州数码签署战略合作 在2020AWS技术峰会和合作伙伴峰会上,AWS还宣布与毕马威、神州数码签署战略合作关系,深化和升级合作。 AWS与毕马威将在中国开展机器学习、人工智能和大数据等领域的深入合作,毕马威将基于AWS云服务,结合其智慧之光系列数字化解决方案,为金融服务、制造业、零售、快消、以及医疗保健和生命科学等行业客户,提供战略规划、风险管理、监管与合规等咨询及实施服务。AWS将与神州数码将在赋能合作伙伴上云转型、全生命周期管理及助力全球独立软件开发商(ISV)落地中国方面展开深入合作,助力中国企业和机构的数字化转型与创新。
2021re:Invent全球大会圆满落幕 亚马逊云科技致敬云计算探路者
2021re
Invent全球大会圆满落幕 亚马逊云科技致敬云计算探路者
本文来源:LIKE.TG 作者:Ralf 全球最重磅的云计算大会,2021亚马逊云科技re:Invent全球大会已圆满落幕。re:Invent大会是亚马逊云科技全面展示新技术、产品、功能和服务的顶级行业会议,今年更是迎来十周年这一里程碑时刻。re:Invent,中文意为重塑,是亚马逊云科技一直以来坚持的“精神内核”。 作为Andy Jassy和新CEO Adam Selipsky 交接后的第一次re:Invent大会,亚马逊云科技用诸多新服务和新功能旗帜鲜明地致敬云计算探路者。 致敬云计算探路者 亚马逊云科技CEO Adam Selipsky盛赞云上先锋客户为“探路者”,他说,“这些客户都有巨大的勇气和魄力通过上云做出改变。他们勇于探索新业务、新模式,积极重塑自己和所在的行业。他们敢于突破边界,探索未知领域。有时候,我们跟客户共同努力推动的这些工作很艰难,但我们喜欢挑战。我们把挑战看作探索未知、发现新机遇的机会。回过头看,每一个这样的机构都是在寻找一条全新的道路。他们是探路者。” Adam 认为,探路者具有三个特征:创新不息,精进不止(Constant pursuit of a better way);独识卓见,领势而行(Ability to see what others don’t);授人以渔,赋能拓新(Enable others to forge their own paths)。 十五年前,亚马逊云科技缔造了云计算概念,彼时IT和基础设施有很大的局限。不仅贵,还反应慢、不灵活,大大限制了企业的创新。亚马逊云科技意识到必须探索一条新的道路,重塑企业IT。 从2006年的Amazon S3开始,IT应用的基础服务,存储、计算、数据库不断丰富。亚马逊云科技走过的15年历程 也是云计算产业发展的缩影。 目前,S3现在存储了超过100万亿个对象,EC2每天启用超过6000万个新实例。包括S3和EC2,亚马逊云科技已经提供了200大类服务,覆盖了计算、存储、网络、安全、数据库、数据分析、人工智能、物联网、混合云等各个领域,甚至包括最前沿的量子计算服务和卫星数据服务 (图:亚马逊全球副总裁、亚马逊云科技大中华区执行董事张文翊) 对于本次大会贯穿始终的探路者主题,亚马逊全球副总裁、亚马逊云科技大中华区执行董事张文翊表示:“大家对这个概念并不陌生,他们不被规则所限,从不安于现状;他们深入洞察,开放视野;还有一类探路者,他们不断赋能他人。我们周围有很多鲜活的例子,无论是科研人员发现新的治疗方案挽救生命,还是为身处黑暗的人带去光明; 无论是寻找新的手段打破物理边界,还是通过云进行独特的创新,探路源源不断。” 技术升级创新不断 本次re:Invent大会,亚马逊云科技发布涵盖计算、物联网、5G、无服务器数据分析、大机迁移、机器学习等方向的多项新服务和功能,为业界带来大量重磅创新服务和产品技术更新,包括发布基于新一代自研芯片Amazon Graviton3的计算实例、帮助大机客户向云迁移的Amazon Mainframe Modernization、帮助企业构建移动专网的Amazon Private 5G、四个亚马逊云科技分析服务套件的无服务器和按需选项以及为垂直行业构建的云服务和解决方案,如构建数字孪生的服务Amazon IoT TwinMaker和帮助汽车厂商构建车联网平台的Amazon IoT FleetWise。 (图:亚马逊云科技大中华区产品部总经理顾凡) 亚马逊云科技大中华区产品部总经理顾凡表示,新一代的自研ARM芯片Graviton3性能有显著提升。针对通用的工作负载,Graviton3比Graviton2的性能提升25%,而专门针对高性能计算里的科学类计算,以及机器学习等这样的负载会做更极致的优化。针对科学类的计算负载,Graviton3的浮点运算性能比Graviton2提升高达2倍;像加密相关的工作负载产生密钥加密、解密,这部分性能比Graviton2会提升2倍,针对机器学习负载可以提升高达3倍。Graviton3实例可以减少多达60%的能源消耗。 新推出的Amazon Private 5G,让企业可以轻松部署和扩展5G专网,按需配置。Amazon Private 5G将企业搭建5G专网的时间从数月降低到几天。客户只需在亚马逊云科技的控制台点击几下,就可以指定想要建立移动专网的位置,以及终端设备所需的网络容量。亚马逊云科技负责交付、维护、建立5G专网和连接终端设备所需的小型基站、服务器、5G核心和无线接入网络(RAN)软件,以及用户身份模块(SIM卡)。Amazon Private 5G可以自动设置和部署网络,并按需根据额外设备和网络流量的增长扩容。 传统工业云化加速 在亚马逊云科技一系列新服务和新功能中,针对传统工业的Amazon IoT TwinMaker和Amazon IoT FleetWise格外引人关注。 就在re:Invent大会前一天。工业和信息化部发布《“十四五”信息化和工业化深度融合发展规划》(《规划》),《规划》明确了到2025年发展的分项目标,其中包括工业互联网平台普及率达45%。 亚马逊云科技布局物联网已经有相当长的时间。包括工业互联网里的绿色产线的维护、产线的质量监控等,在数字孪生完全构建之前,已经逐步在实现应用的实体里面。亚马逊云科技大中华区产品部计算与存储总监周舸表示,“在产线上怎么自动化地去发现良品率的变化,包括Amazon Monitron在产线里面可以直接去用,这些传感器可以监测震动、温度等,通过自动的建模去提早的预测可能会出现的问题,就不用等到灾难发生,而是可以提早去换部件或者加点机油解决潜在问题。” 周舸认为工业互联的场景在加速。但很多中小型的工厂缺乏技术能力。“Amazon IoT TwinMaker做数字孪生的核心,就是让那些没有那么强的能力自己去构建或者去雇佣非常专业的构建的公司,帮他们搭建数字孪生,这个趋势是很明确的,我们也在往这个方向努力。” 对于汽车工业,特别是新能源汽车制造。数据的收集管理已经变得越来越重要。Amazon IoT FleetWise,让汽车制造商更轻松、经济地收集、管理车辆数据,同时几乎实时上传到云端。通过Amazon IoT FleetWise,汽车制造商可以轻松地收集和管理汽车中任何格式的数据(无论品牌、车型或配置),并将数据格式标准化,方便在云上轻松进行数据分析。Amazon IoT FleetWise的智能过滤功能,帮助汽车制造商近乎实时地将数据高效上传到云端,为减少网络流量的使用,该功能也允许开发人员选择需要上传的数据,还可以根据天气条件、位置或汽车类型等参数来制定上传数据的时间规则。当数据进入云端后,汽车制造商就可以将数据应用于车辆的远程诊断程序,分析车队的健康状况,帮助汽车制造商预防潜在的召回或安全问题,或通过数据分析和机器学习来改进自动驾驶和高级辅助驾驶等技术。
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1210保税备货模式是什么?1210跨境电商中找到适合的第三方支付接口平台
1210保税备货模式是什么?1210跨境电商中找到适合的第三方支付接口平台
  1210保税备货模式是一种跨境电商模式,它允许电商平台在境外仓库存储商品,以便更快、更便宜地满足国内消费者的需求。这种模式的名称“1210”代表了其核心特点,即1天出货、2周入仓、10天达到终端用户。它是中国跨境电商行业中的一种创新模式,为消费者提供了更快速、更便宜的购物体验,同时也促进了国际贸易的发展。   在1210保税备货模式中,电商平台会在国外建立仓库,将商品直接从生产国或供应商处运送到境外仓库进行存储。   由于商品已经在国内仓库存储,当消费者下单时,可以更快速地发货,常常在1天内出货,大大缩短了交付时间。   1210模式中,商品已经进入国内仓库,不再需要跨越国际海运、海关清关等环节,因此物流成本较低。   由于商品直接从生产国或供应商处运送到境外仓库,不需要在国内仓库大量储备库存,因此降低了库存成本。   1210模式可以更精确地控制库存,减少滞销和过期商品,提高了库存周转率。   在实施1210保税备货模式时,选择合适的第三方支付接口平台也是非常重要的,因为支付环节是电商交易中不可或缺的一环。   确保第三方支付接口平台支持国际信用卡支付、外币结算等功能,以便国际消费者能够顺利完成支付。   提供多种支付方式,以满足不同消费者的支付习惯。   第三方支付接口平台必须具备高度的安全性,包含数据加密、反欺诈措施等,以保护消费者的支付信息和资金安全。   了解第三方支付接口平台的跨境结算机制,确保可以顺利将国际销售收入转换为本地货币,并减少汇率风险。   选择一个提供良好技术支持和客户服务的支付接口平台,以应对可能出现的支付问题和故障。   了解第三方支付接口平台的费用结构,包含交易费率、结算费用等,并与自身业务规模和盈利能力相匹配。   确保第三方支付接口平台可以与电商平台进行顺畅的集成,以实现订单管理、库存控制和财务管理的无缝对接。   考虑未来业务扩展的可能性,选择一个具有良好扩展性的支付接口平台,以适应不断增长的交易量和新的市场需求。   在选择适合的第三方支付接口平台时,需要考虑到以上支付功能、安全性、成本、技术支持等因素,并与自身业务需求相匹配。 本文转载自:https://www.ipaylinks.com/
2023年德国VAT注册教程有吗?增值税注册注意的事及建议
2023年德国VAT注册教程有吗?增值税注册注意的事及建议
  作为欧洲的经济大国,德国吸引了许多企业在该地区抢占市场。在德国的商务活动涉及增值税(VAT)难题是在所难免的。   1、决定是否务必注册VAT   2023年,德国的增值税注册门槛是前一年销售额超过17500欧。对在德国有固定经营场所的外国企业,不管销售状况怎样,都应开展增值税注册。   2、备好所需的材料   企业注册证实   业务地址及联络信息   德国银行帐户信息   预估销售信息   公司官方文件(依据公司类型可能有所不同)   3、填写申请表   要访问德国税务局的官网,下载并递交增值税注册申请表。确保填好精确的信息,由于不准确的信息可能会致使申请被拒或审计耽误。   4、提交申请   填写申请表后,可以经过电子邮箱把它发给德国税务局,或在某些地区,可以网上申请申请。确保另附全部必须的文件和信息。   5、等待审批   递交了申请,要耐心地等待德国税务局的准许。因为税务局的工作负荷和个人情况,准许时长可能会有所不同。一般,审计可能需要几周乃至几个月。   6、得到VAT号   假如申请获得批准,德国税务局可能授于一个增值税号。这个号码应当是德国增值税申报和支付业务视频的关键标示。   7、逐渐申报和付款   获得了增值税号,你应该根据德国的税收要求逐渐申报和付款。根据规定时间表,递交增值税申请表并缴纳相应的税款。   注意的事和提议   填写申请表时,确保信息精确,避免因错误报告导致审批耽误。   假如不强化对德国税制改革的探索,提议寻求专业税务顾问的支持,以保障申请和后续申报合规。   储存全部申请及有关文件的副本,用以日后的审查和审计。 本文转载自:https://www.ipaylinks.com/
2023年注册代理英国VAT的费用
2023年注册代理英国VAT的费用
  在国际贸易和跨境电商领域,注册代理英国增值税(VAT)是一项关键且必要的步骤。2023年,许多企业为了遵守英国的税务法规和合规要求,选择注册代理VAT。   1. 注册代理英国VAT的背景:   英国是一个重要的国际贸易和电商市场,许多企业选择在英国注册VAT,以便更好地服务英国客户,并利用英国的市场机会。代理VAT是指经过一个英国境内的注册代理公司进行VAT申报和纳税,以简化税务流程。   2. 费用因素:   注册代理英国VAT的费用取决于多个因素,包括但不限于:   业务规模: 企业的业务规模和销售额可能会影响注册代理VAT的费用。常常来说,销售额较大的企业可能需要支付更高的费用。   代理公司选择: 不同的注册代理公司可能收取不同的费用。选择合适的代理公司很重要,他们的费用结构可能会因公司而异。   服务范围: 代理公司可能提供不同的服务范围,包括申报、纳税、咨询等。你选择的服务范围可能会影响费用。   附加服务: 一些代理公司可能提供附加服务,如法律咨询、报告生成等,这些服务可能会增加费用。   复杂性: 如果的业务涉及复杂的税务情况或特殊需求,可能需要额外的费用。   3. 典型费用范围:   2023年注册代理英国VAT的费用范围因情况而异,但常常可以在几百英镑到数千英镑之间。对小规模企业,费用可能较低,而对大规模企业,费用可能较高。   4. 寻求报价:   如果计划在2023年注册代理英国VAT,建议与多家注册代理公司联系,获得费用报价。这样可以比较不同公司的费用和提供的服务,选择最适合你需求的代理公司。   5. 其他费用考虑:   除了注册代理VAT的费用,你还应考虑其他可能的费用,如VAT申报期限逾期罚款、税务咨询费用等。保持合规和及时申报可以避免这些额外费用。   6. 合理预算:   在注册代理英国VAT时,制定合理的预算非常重要。考虑到不同因素可能会影响费用,确保有足够的资金来支付这些费用是必要的。   2023年注册代理英国VAT的费用因多个因素而异。了解这些因素,与多家代理公司沟通,获取费用报价,制定合理的预算,会有助于在注册VAT时做出聪明的决策。确保业务合规,并寻求专业税务顾问的建议,以保障一切顺利进行。 本文转载自:https://www.ipaylinks.com/
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2021年B2B外贸跨境获客催化剂-行业案例之测控
2021年B2B外贸跨境获客催化剂-行业案例之测控
随着时间的推移,数字化已经在中国大量普及,越来越多的B2B企业意识到数字营销、内容营销、社交传播可以帮助业务加速推进。但是在和大量B2B出海企业的合作过程中,我们分析发现在实际的营销中存在诸多的瓶颈和痛点。 例如:传统B2B营销方式获客难度不断增大、获客受众局限、询盘成本高但质量不高、询盘数量增长不明显、线下展会覆盖客户的流失等,这些都是每天考验着B2B营销人的难题。 说到这些痛点和瓶颈,就不得不提到谷歌广告了,对比其他推广平台,Google是全球第一大搜索引擎,全球月活跃用户高达50亿人,覆盖80%全球互联网用户。受众覆盖足够的前提下,谷歌广告( Google Ads)还包括多种广告形式:搜索广告、展示广告(再营销展示广告、竞对广告)、视频广告、发现广告等全方位投放广告,关键字精准定位投放国家的相关客户,紧跟采购商的采购途径,增加获客。可以完美解决上面提到的痛点及瓶颈。 Google 360度获取优质流量: Google线上营销产品全方位助力: 营销网站+黄金账户诊断报告+定期报告=效果。 Google Ads为太多B2B出海企业带来了红利,这些红利也并不是简简单单就得来的,秘诀就是贵在坚持。多年推广经验总结:即使再好的平台,也有部分企业运营效果不好的时候,那应该怎么办?像正处在这种情况下的企业就应该放弃吗? 答案是:不,我们应该继续优化,那为什么这么说呢?就是最近遇到一个很典型的案例一家测控行业的企业,仅仅投放2个月的Google Ads,就因为询盘数量不多(日均150元,3-4封/月),投资回报率不成正比就打算放弃。 但其实2个月不足以说明什么,首先谷歌推广的探索期就是3个月,2个月基本处于平衡稳定的阶段。 其次对于刚刚做谷歌广告的新公司来说,国外客户是陌生的,即使看到广告进到网站也并不会第一时间就留言,货比三家,也会增加采购商的考虑时间,一直曝光在他的搜索结果页产生熟悉度,总会增加一些决定因素。 再有日预算150元,不足以支撑24小时点击,有时在搜索量较大的时候却没有了预算,导致了客户的流失。 最后不同的行业账户推广形式及效果也不一样,即使行业一样但是网站、公司实力等因素就不可能一模一样,即使一模一样也会因为流量竞争、推广时长等诸多因素导致效果不一样。 成功都是摸索尝试出来的,这个企业账户也一样,经过我们进一步的沟通分析决定再尝试一次, 这一次深度的分析及账户的优化后,最终效果翻了2-3倍,做到了从之前的高成本、低询盘量到现在低成本、高询盘的过渡。 这样的一个操作就是很好地开发了这个平台,通过充分利用达到了企业想要的一个效果。所以说啊,当谷歌广告做的不好的时候不应该放弃,那我们就来一起看一下这个企业是如何做到的。 2021年B2B外贸跨境获客催化剂-行业案例之测控(上) 一、主角篇-雷达液位测量仪 成立时间:2010年; 业务:微波原理的物料雷达液位测量与控制仪器生产、技术研发,雷达开发; 产业规模:客户分布在11个国家和地区,包括中国、巴西、马来西亚和沙特阿拉伯; 公司推广目标:低成本获得询盘,≤200元/封。 本次分享的主角是测控行业-雷达液位测量仪,目前预算250元/天,每周6-7封有效询盘,广告形式以:搜索广告+展示再营销为主。 过程中从一开始的控制预算150/天以搜索和展示再营销推广形式为主,1-2封询盘/周,询盘成本有时高达1000/封,客户预期是100-300的单个询盘成本,对于公司来说是能承受的价格。 以增加询盘数量为目的尝试过竞对广告和Gmail广告的推广,但投放过程中的转化不是很明显,一周的转化数据只有1-2个相比搜索广告1:5,每天都会花费,因为预算问题客户计划把重心及预算放在搜索广告上面,分析后更改账户广告结构还是以搜索+再营销为主,所以暂停这2种广告的推广。 账户调整后大约2周数据表现流量稳定,每周的点击、花费及转化基本稳定,平均为588:1213:24,询盘提升到了3-5封/周。 账户稳定后新流量的获取方法是现阶段的目标,YouTube视频广告,几万次的展示曝光几天就可以完成、单次观看价格只有几毛钱,传达给客户信息建议后,达成一致,因为这正是该客户一直所需要的低成本获取流量的途径; 另一个计划投放视频广告的原因是意识到想要增加网站访客进而增加获客只靠文字和图片已经没有太多的竞争力了,同时换位思考能够观看到视频也能提升采购商的购买几率。 所以就有了这样的后期的投放规划:搜索+展示再营销+视频广告300/天的推广形式,在谷歌浏览器的搜索端、B2B平台端、视频端都覆盖广告,实现尽可能多的客户数量。 关于具体的关于YouTube视频广告的介绍我也在另一篇案例里面有详细说明哦,指路《YouTube视频广告助力B2B突破瓶颈降低营销成本》,邀请大家去看看,干货满满,绝对让你不虚此行~ 二、方向转变篇-推广产品及国家重新定位 下面我就做一个账户实际转变前后的对比,这样大家能够更清楚一些: 最关键的来了,相信大家都想知道这个转变是怎么来的以及谷歌账户做了哪些调整把效果做上来的。抓住下面几点,相信你也会有所收获: 1. 产品投放新定位 因为企业是专门研发商用雷达,所以只投放这类的测量仪,其中大类主要分为各种物料、料位、液位测量仪器,其他的不做。根据关键字规划师查询的产品关键字在全球的搜索热度,一开始推广的只有雷达液位计/液位传感器/液位测量作为主推、无线液位变送器作为次推,产品及图片比较单一没有太多的竞争力。 后期根据全球商机洞察的行业产品搜索趋势、公司计划等结合统计结果又添加了超声波传感器、射频/电容/导纳、无线、制导雷达液位传感器、高频雷达液位变送器、无接触雷达液位计,同时增加了图片及详情的丰富性,做到了行业产品推广所需的多样性丰富性。像静压液位变送器、差压变送器没有他足够的搜索热度就没有推广。 2. 国家再筛选 转变前期的国家选取是根据海关编码查询的进口一直处在增长阶段的国家,也参考了谷歌趋势的国家参考。2018年全球进口(采购量)200.58亿美金。 采购国家排名:美国、德国、日本、英国、法国、韩国、加拿大、墨西哥、瑞典、荷兰、沙特阿拉伯。这些国家只能是参考切记跟风投放,疫情期间,实际的询盘国家还要靠数据和时间积累,做到及时止损即可。 投放过程不断摸索,经过推广数据总结,也根据实际询盘客户所在地暂停了部分国家,例如以色列、日本、老挝、摩纳哥、卡塔尔等国家和地区,加大力度投放巴西、秘鲁、智利、俄罗斯等国家即提高10%-20%的出价,主要推广地区还是在亚洲、南美、拉丁美洲、欧洲等地。 发达国家像英美加、墨西哥由于采购商的参考层面不同就单独拿出来给一小部分预算,让整体的预算花到发展中国家。通过后期每周的询盘反馈及时调整国家出价,有了现在的转变: 转变前的TOP10消耗国家: 转变后的TOP10消耗国家: 推广的产品及国家定下来之后,接下来就是做账户了,让我们继续往下看。 三、装备篇-账户投放策略 说到账户投放,前提是明确账户投放策略的宗旨:确保投资回报率。那影响投资回报率的效果指标有哪些呢?其中包含账户结构 、效果再提升(再营销、视频、智能优化等等)、网站着陆页。 那首先说明一下第一点:账户的结构,那账户结构怎么搭建呢?在以产品营销全球为目标的广告投放过程中,该客户在3个方面都有设置:预算、投放策略、搜索+再营销展示广告组合拳,缺一不可,也是上面转变后整体推广的总结。 账户结构:即推广的广告类型主要是搜索广告+再营销展示广告,如下图所示,下面来分别说明一下。 1、搜索广告结构: 1)广告系列 创建的重要性:我相信有很大一部分企业小伙伴在创建广告系列的时候都在考虑一个大方向上的问题:广告系列是针对所有国家投放吗?还是说不同的广告系列投放不同的国家呢? 实操规则:其实建议选择不同广告系列投放不同的国家,为什么呢?因为每个国家和每个国家的特点不一样,所以说在广告投放的时候应该区分开,就是着重性的投放。所以搜索广告系列的结构就是区分开国家,按照大洲划分(投放的国家比较多的情况下,这样分配可以观察不同大洲的推广数据以及方便对市场的考察)。 优化技巧:这样操作也方便按照不同大洲的上班时间调整广告投放时间,做到精准投放。 数据分析:在数据分析方面更方便观察不同大洲的数据效果,从而调整国家及其出价;进而能了解到不同大洲对于不同产品的不同需求,从而方便调整关键字。 这也引出了第二个重点调整对象—关键字,那关键字的选取是怎么去选择呢? 2)关键字 分为2部分品牌词+产品关键字,匹配形式可以采用广泛带+修饰符/词组/完全。 精准投放关键字: 品牌词:品牌词是一直推广的关键字,拓展品牌在海外的知名度应为企业首要的目的。 广告关键词:根据投放1个月数据发现:该行业里有一部分是大流量词(如Sensors、water level controller、Ultrasonic Sensor、meter、transmitter),即使是关键字做了完全匹配流量依然很大,但是实际带来的转化却很少也没有带来更多的询盘,这些词的调整过程是从修改匹配形式到降低出价再到暂停,这种就属于无效关键字了,我们要做到的是让预算花费到具体的产品关键字上。 其次流量比较大的词(如+ultrasound +sensor)修改成了词组匹配。还有一类词虽然搜索量不大但是有效性(转化次数/率)较高(例如:SENSOR DE NIVEL、level sensor、capacitive level sensor、level sensor fuel),针对这些关键字再去投放的时候出价可以相对高一些,1-3元即可。调整后的关键字花费前后对比,整体上有了大幅度的变化: 转变前的TOP10热力关键字: 转变后的TOP10热力关键字: PS: 关键字状态显示“有效”—可以采用第一种(防止错失账户投放关键字以外其他的也适合推广的该产品关键字)、如果投放一周后有花费失衡的状态可以把该关键字修改为词组匹配,观察一周还是失衡状态可改为完全匹配。 关键字状态显示“搜索量较低”—广泛匹配观察一个月,如果依然没有展示,建议暂停,否则会影响账户评级。 3)调整关键字出价 次推产品的出价都降低到了1-2元,主推产品也和实际咨询、平均每次点击费用做了对比调整到了3-4元左右(这些都是在之前高出价稳定排名基础后调整的)。 4)广告系列出价策略 基本包含尽可能争取更多点击次数/每次点击费用人工出价(智能)/目标每次转化费用3种,那分别什么时候用呢? 当账户刚刚开始投放的时候,可以选择第一/二种,用来获取更多的新客,当账户有了一定的转化数据的时候可以把其中转化次数相对少一些的1-2个广告系列的出价策略更改为“目标每次转化费用”出价,用来增加转化提升询盘数量。转化次数多的广告系列暂时可以不用更换,等更改出价策略的广告系列的转化次数有增加后,可以尝试再修改。 5)广告 1条自适应搜索广告+2条文字广告,尽可能把更多的信息展示客户,增加点击率。那具体的广告语的侧重点是什么呢? 除了产品本身的特点优势外,还是着重于企业的具体产品分类和能够为客户做到哪些服务,例如:专注于各种物体、料位、液位测量仪器生产与研发、为客户提供一体化测量解决方案等。这样进到网站的也基本是寻找相关产品的,从而也进一步提升了转化率。 6)搜索字词 建议日均花费≥200元每周筛选一次,<200元每2周筛选一次。不相关的排除、相关的加到账户中,减少无效点击和花费,这样行业关键字才会越来越精准,做到精准覆盖意向客户。 7)账户广告系列预算 充足的账户预算也至关重要,200-300/天的预算,为什么呢?预算多少其实也就代表着网站流量的多少,之前150/天的预算,账户到下午6点左右就花完了,这样每天就会流失很大一部分客户。广告系列预算可以根据大洲国家的数量分配。数量多的可以分配多一些比如亚洲,预算利用率不足时可以共享预算,把多余的预算放到花费高的系列中。 说完了搜索广告的结构后,接下来就是再营销展示广告了。 2、效果再提升-再营销展示广告结构 因为广告投放覆盖的是曾到达过网站的客户,所以搜索广告的引流精准了,再营销会再抓取并把广告覆盖到因某些原因没有选择我们的客户,做到二次营销。(详细的介绍及操作可以参考文章《精准投放再营销展示广告,就抓住了提升Google营销效果的一大步》) 1)广告组:根据在GA中创建的受众群体导入到账户中。 2)图片: 选择3种产品,每种产品的图片必须提供徽标、横向图片、纵向图片不同尺寸至少1张,最多5张,横向图片可以由多张图片合成一张、可以添加logo和产品名称。 图片设计:再营销展示广告的图片选取从之前的直接选用网站上的产品图,到客户根据我给出的建议设计了独特的产品图片,也提升了0.5%的点击率。 PS: 在广告推广过程中,该客户做过2次产品打折促销活动,信息在图片及描述中曝光,转化率上升1%,如果企业有这方面的计划,可以尝试一下。 YouTube视频链接:如果有YouTube视频的话,建议把视频放在不同的产品页面方便客户实时查看视频,增加真实性,促进询盘及成单,如果视频影响网站打开速度,只在网站标头和logo链接即可。 智能优化建议:谷歌账户会根据推广的数据及状态给出相应的智能优化建议,优化得分≥80分为健康账户分值,每条建议可根据实际情况采纳。 3、网站着陆页 这也是沟通次数很多的问题了,因为即使谷歌为网站引来再多的有质量的客户,如果到达网站后没有看到想要或更多的信息,也是无用功。网站也是企业的第二张脸,做好网站就等于成功一半了。 转变前产品图片模糊、数量少、缺少实物图、工厂库存等体现实力及真实性的图片;产品详情也不是很多,没有足够的竞争力。多次沟通积极配合修改调整后上面的问题全部解决了。网站打开速度保持在3s内、网站的跳出率从之前的80%降到了70%左右、平均页面停留时间也增加了30%。 FAQ:除了正常的网站布局外建议在关于我们或产品详情页添加FAQ,会减少采购商的考虑时间,也会减少因时差导致的与客户失联。如下图所示: 四、账户效果反馈分享篇 1、效果方面 之前每周只有1-2封询盘,现在达到了每周3-5封询盘,确实是提高了不少。 2、询盘成本 从当初的≥1000到现在控制在了100-300左右。 3、转化率 搜索广告+再营销展示广告让网站访客流量得到了充分的利用,增加了1.3%转化率。 就这样,该客户的谷歌账户推广效果有了新的转变,询盘稳定后,又开启了Facebook付费广告,多渠道推广产品,全域赢为目标,产品有市场,这样的模式肯定是如虎添翼。 到此,本次的测控案例就分享完了到这里了,其实部分行业的推广注意事项大方向上都是相通的。催化剂并不难得,找到适合自己的方法~谷歌广告贵在坚持,不是说在一个平台上做的不好就不做了,效果不理想可以改进,改进就能做好。 希望本次的测控案例分享能在某些方面起到帮助作用,在当今大环境下,助力企业增加网站流量及询盘数量,2021祝愿看到这篇文章的企业能够更上一层楼!
2022 年海外社交媒体15 个行业的热门标签
2022 年海外社交媒体15 个行业的热门标签
我们可以在社交媒体上看到不同行业,各种类型的品牌和企业,这些企业里有耳熟能详的大企业,也有刚建立的初创公司。 海外社交媒体也与国内一样是一个广阔的平台,作为跨境企业和卖家,如何让自己的品牌在海外社媒上更引人注意,让更多人看到呢? 在社交媒体上有一个功能,可能让我们的产品、内容被看到,也能吸引更多人关注,那就是标签。 2022年海外社交媒体中不同行业流行哪些标签呢?今天为大家介绍十五个行业超过140多个热门标签,让你找到自己行业的流量密码。 1、银行业、金融业 据 Forrester咨询称,银行业目前已经是一个数万亿的行业,估值正以惊人的速度飙升。银行业正在加速创新,准备加大技术、人才和金融科技方面的投资。 Z世代是金融行业的积极追随者,他们希望能够赶上投资机会。 案例: Shibtoken 是一种去中心化的加密货币,它在社交媒体上分享了一段关于诈骗的视频,受到了很大的关注度,视频告诉观众如何识别和避免陷入诈骗,在短短 20 小时内收到了 1.2K 条评论、3.6K 条转发和 1.14 万个赞。 银行和金融的流行标签 2、娱乐行业 娱乐行业一直都是有着高热度的行业,OTT (互联网电视)平台则进一步提升了娱乐行业的知名度,让每个家庭都能享受到娱乐。 案例: 仅 OTT 视频收入就达 246 亿美元。播客市场也在创造价值 10 亿美元的广告收入。 Netflix 在 YouTube 上的存在则非常有趣,Netflix会发布最新节目预告,进行炒作。即使是非 Netflix 用户也几乎可以立即登录该平台。在 YouTube 上,Netflix的订阅者数量已达到 2220 万。 3、新型微交通 目前,越来越多的人开始关注绿色出行,选择更环保的交通工具作为短距离的出行工具,微型交通是新兴行业,全球市场的复合年增长率为 17.4%,预计到2030 年将达到 195.42 美元。 Lime 是一项倡导游乐设施对人类和环境更安全的绿色倡议。他们会使用#RideGreen 的品牌标签来刺激用户发帖并推广Lime倡议。他们已经通过定期发帖吸引更多人加入微交通,并在社交媒体形成热潮。 4、时尚与美容 到 2025 年,时尚产业将是一个万亿美元的产业,数字化会持续加快这一进程。96% 的美容品牌也将获得更高的社交媒体声誉。 案例: Zepeto 在推特上发布了他们的人物风格,在短短六个小时内就有了自己的品牌人物。 5、旅游业 如果疫情能够有所缓解,酒店和旅游业很快就能从疫情的封闭影响下恢复,酒店业的行业收入可以超过 1900 亿美元,一旦疫情好转,将实现跨越式增长。 案例: Amalfiwhite 在ins上欢迎大家到英国选择他们的酒店, 精彩的Instagram 帖子吸引了很多的关注。 6.健康与健身 健康和健身品牌在社交媒体上发展迅速,其中包括来自全球行业博主的DIY 视频。到 2022 年底,健身行业的价值可以达到 1365.9 亿美元。 案例: Dan The Hinh在 Facebook 页面 发布了锻炼视频,这些健身视频在短短几个小时内就获得了 7300 次点赞和 11000 次分享。 健康和健身的热门标签 #health #healthylifestyle #stayhealthy #healthyskin #healthcoach #fitness #fitnessfreak #fitnessfood #bodyfitness #fitnessjourney 7.食品饮料业 在社交媒体上经常看到的内容类型就是食品和饮料,这一细分市场有着全网超过30% 的推文和60% 的 Facebook 帖子。 案例: Suerte BarGill 在社交媒体上分享调酒师制作饮品的视频,吸引人的视频让观看的人都很想品尝这种饮品。 食品和饮料的热门标签 #food #foodpics #foodies #goodfood #foodgram #beverages #drinks #beverage #drink #cocktails 8. 家居装饰 十年来,在线家居装饰迎来大幅增长,该利基市场的复合年增长率为4%。家居市场现在发展社交媒体也是最佳时机。 案例: Home Adore 在推特上发布家居装饰创意和灵感,目前已经有 220 万粉丝。 家居装饰的流行标签 #homedecor #myhomedecor #homedecorinspo #homedecors #luxuryhomedecor #homedecorlover #home #interiordesign #interiordecor #interiordesigner 9. 房地产 美国有超过200 万的房地产经纪人,其中70% 的人活跃在社交媒体上,加入社交媒体,是一个好机会。 案例: 房地产专家Sonoma County在推特上发布了一篇有关加州一所住宅的豪华图。房地产经纪人都开始利用社交媒体来提升销售额。 房地产的最佳标签 #realestate #realestatesales #realestateagents #realestatemarket #realestateforsale #realestategoals #realestateexperts #broker #luxuryrealestate #realestatelife 10. 牙科 到 2030年,牙科行业预计将飙升至6988 亿美元。 案例: Bridgewater NHS 在推特上发布了一条客户推荐,来建立患者对牙医服务的信任。突然之间,牙科似乎没有那么可怕了! 牙科的流行标签 #dental #dentist #dentistry #smile #teeth #dentalcare #dentalclinic #oralhealth #dentalhygiene #teethwhitening 11. 摄影 摄影在社交媒体中无处不在,持续上传作品可以增加作品集的可信度,当图片参与度增加一倍,覆盖范围增加三倍时,会获得更多的客户。 案例: 著名摄影师理查德·伯纳贝(Richard Bernabe)在推特上发布了他令人着迷的点击。这篇犹他州的帖子获得了 1900 次点赞和 238 次转发。 摄影的热门标签 #photography #photooftheday #photo #picoftheday #photoshoot #travelphotography #portraitphotography #photographylovers #iphonephotography #canonphotography 12. 技术 超过 55% 的 IT 买家会在社交媒体寻找品牌相关资料做出购买决定。这个数字足以说服这个利基市场中的任何人拥有活跃的社交媒体。 案例: The Hacker News是一个广受欢迎的平台,以分享直观的科技新闻而闻名。他们在 Twitter 上已经拥有 751K+ 的追随者。 最佳技术标签 #technology #tech #innovation #engineering #design #business #science #technew s #gadgets #smartphone 13.非政府组织 全球90% 的非政府组织会利用社交媒体向大众寻求支持。社交媒体会有捐赠、公益等组织。 案例: Mercy Ships 通过创造奇迹赢得了全世界的心。这是一篇关于他们的志愿麻醉师的帖子,他们在乌干达挽救了几条生命。 非政府组织的热门标签 #ngo #charity #nonprofit #support #fundraising #donation #socialgood #socialwork #philanthropy #nonprofitorganization 14. 教育 教育行业在过去十年蓬勃发展,借助社交媒体,教育行业有望达到新的高度。电子学习预计将在 6 年内达到万亿美元。 案例: Coursera 是一个领先的学习平台,平台会有很多世界一流大学额课程,它在社交媒体上的可以有效激励人们继续学习和提高技能。 最佳教育标签 #education #learning #school #motivation #students #study #student #children #knowledge #college 15. 医疗保健 疫情进一步证明了医疗保健行业的主导地位,以及挽救生命的力量。到 2022 年,该行业的价值将达到 10 万亿美元。 随着全球健康问题的加剧,医疗保健的兴起也将导致科技和制造业的增长。 案例: CVS Health 是美国领先的药房,积他们的官方账号在社交媒体上分享与健康相关的问题,甚至与知名运动员和著名人物合作,来提高对健康问题的关注度。 医疗保健的热门标签 #healthcare #health #covid #medical #medicine #doctor #hospital #nurse #wellness #healthylifestyle 大多数行业都开始尝试社交媒体,利用社交媒体可以获得更多的关注度和产品、服务的销量,在社交媒体企业和卖家,要关注标签的重要性,标签不仅能扩大帖子的覆盖范围,还能被更多人关注并熟知。 跨境企业和卖家可以通过使用流量高的标签了解当下人们词和竞争对手的受众都关注什么。 焦点LIKE.TG拥有丰富的B2C外贸商城建设经验,北京外贸商城建设、上海外贸商城建设、 广东外贸商城建设、深圳外贸商城建设、佛山外贸商城建设、福建外贸商城建设、 浙江外贸商城建设、山东外贸商城建设、江苏外贸商城建设...... 想要了解更多搜索引擎优化、外贸营销网站建设相关知识, 请拨打电话:400-6130-885。
2024年如何让谷歌快速收录网站页面?【全面指南】
2024年如何让谷歌快速收录网站页面?【全面指南】
什么是收录? 通常,一个网站的页面想要在谷歌上获得流量,需要经历如下三个步骤: 抓取:Google抓取你的页面,查看是否值得索引。 收录(索引):通过初步评估后,Google将你的网页纳入其分类数据库。 排名:这是最后一步,Google将查询结果显示出来。 这其中。收录(Google indexing)是指谷歌通过其网络爬虫(Googlebot)抓取网站上的页面,并将这些页面添加到其数据库中的过程。被收录的页面可以出现在谷歌搜索结果中,当用户进行相关搜索时,这些页面有机会被展示。收录的过程包括三个主要步骤:抓取(Crawling)、索引(Indexing)和排名(Ranking)。首先,谷歌爬虫会抓取网站的内容,然后将符合标准的页面加入索引库,最后根据多种因素对这些页面进行排名。 如何保障收录顺利进行? 确保页面有价值和独特性 确保页面内容对用户和Google有价值。 检查并更新旧内容,确保内容高质量且覆盖相关话题。 定期更新和重新优化内容 定期审查和更新内容,以保持竞争力。 删除低质量页面并创建内容删除计划 删除无流量或不相关的页面,提高网站整体质量。 确保robots.txt文件不阻止抓取 检查和更新robots.txt文件,确保不阻止Google抓取。 检查并修复无效的noindex标签和规范标签 修复导致页面无法索引的无效标签。 确保未索引的页面包含在站点地图中 将未索引的页面添加到XML站点地图中。 修复孤立页面和nofollow内部链接 确保所有页面通过站点地图、内部链接和导航被Google发现。 修复内部nofollow链接,确保正确引导Google抓取。 使用Rank Math Instant Indexing插件 利用Rank Math即时索引插件,快速通知Google抓取新发布的页面。 提高网站质量和索引过程 确保页面高质量、内容强大,并优化抓取预算,提高Google快速索引的可能性。 通过这些步骤,你可以确保Google更快地索引你的网站,提高搜索引擎排名。 如何加快谷歌收录你的网站页面? 1、提交站点地图 提交站点地图Sitemap到谷歌站长工具(Google Search Console)中,在此之前你需要安装SEO插件如Yoast SEO插件来生成Sitemap。通常当你的电脑有了SEO插件并开启Site Map功能后,你可以看到你的 www.你的域名.com/sitemap.xml的形式来访问你的Site Map地图 在谷歌站长工具中提交你的Sitemap 2、转发页面or文章至社交媒体或者论坛 谷歌对于高流量高权重的网站是会经常去爬取收录的,这也是为什么很多时候我们可以在搜索引擎上第一时间搜索到一些最新社媒帖文等。目前最适合转发的平台包括Facebook、Linkedin、Quora、Reddit等,在其他类型的论坛要注意转发文章的外链植入是否违背他们的规则。 3、使用搜索引擎通知工具 这里介绍几个搜索引擎通知工具,Pingler和Pingomatic它们都是免费的,其作用是告诉搜索引擎你提交的某个链接已经更新了,吸引前来爬取。是的,这相当于提交站点地图,只不过这次是提交给第三方。 4、在原有的高权重页面上设置内链 假设你有一些高质量的页面已经获得不错的排名和流量,那么可以在遵循相关性的前提下,适当的从这些页面做几个内链链接到新页面中去,这样可以快速让新页面获得排名
虚拟流量

                                 12个独立站增长黑客办法
12个独立站增长黑客办法
最近总听卖家朋友们聊起增长黑客,所以就给大家总结了一下增长黑客的一些方法。首先要知道,什么是增长黑客? 增长黑客(Growth Hacking)是营销人和程序员的混合体,其目标是产生巨大的增长—快速且经常在预算有限的情况下,是实现短时间内指数增长的最有效手段。增长黑客户和传统营销最大的区别在于: 传统营销重视认知和拉新获客增长黑客关注整个 AARRR 转换漏斗 那么,增长黑客方法有哪些呢?本文总结了12个经典增长黑客方法,对一些不是特别普遍的方法进行了延伸说明,建议收藏阅读。目 录1. SEO 2. 细分用户,低成本精准营销 3. PPC广告 4. Quora 流量黑客 5. 联合线上分享 6. 原生广告内容黑客 7. Google Ratings 8. 邮件营销 9. 调查问卷 10. 用户推荐 11. 比赛和赠送 12. 3000字文案营销1. SEO 查看 AdWords 中转化率最高的关键字,然后围绕这些关键字进行SEO策略的制定。也可以查看 Google Search Console 中的“搜索查询”报告,了解哪些关键字帮助你的网站获得了更多的点击,努力将关键词提升到第1页。用好免费的Google Search Console对于提升SEO有很大帮助。 使用Google Search Console可以在【Links】的部分看到哪个页面的反向连结 (Backlink)最多,从各个页面在建立反向连结上的优劣势。Backlink 的建立在 SEO 上来说是非常重要的! 在 【Coverage】 的部分你可以看到网站中是否有任何页面出现了错误,避免错误太多影响网站表现和排名。 如果担心Google 的爬虫程式漏掉一些页面,还可以在 Google Search Console 上提交网站的 Sitemap ,让 Google 的爬虫程式了解网站结构,避免遗漏页面。 可以使用XML-Sitemaps.com 等工具制作 sitemap,使用 WordPress建站的话还可以安装像Google XML Sitemaps、Yoast SEO 等插件去生成sitemap。2. 细分用户,低成本精准营销 针对那些看过你的产品的销售页面但是没有下单的用户进行精准营销,这样一来受众就会变得非常小,专门针对这些目标受众的打广告还可以提高点击率并大幅提高转化率,非常节约成本,每天经费可能都不到 10 美元。3. PPC广告PPC广告(Pay-per-Click):是根据点击广告或者电子邮件信息的用户数量来付费的一种网络广告定价模式。PPC采用点击付费制,在用户在搜索的同时,协助他们主动接近企业提供的产品及服务。例如Amazon和Facebook的PPC广告。4. Quora 流量黑客 Quora 是一个问答SNS网站,类似于国内的知乎。Quora的使用人群主要集中在美国,印度,英国,加拿大,和澳大利亚,每月有6亿多的访问量。大部分都是通过搜索词,比如品牌名和关键词来到Quora的。例如下图,Quora上对于痘痘肌修复的问题就排在Google搜索相关词的前列。 通过SEMrush + Quora 可以提高在 Google 上的自然搜索排名: 进入SEMrush > Domain Analytics > Organic Research> 搜索 quora.com点击高级过滤器,过滤包含你的目标关键字、位置在前10,搜索流量大于 100 的关键字去Quora在这些问题下发布回答5. 联合线上分享 与在你的领域中有一定知名度的影响者进行线上讲座合作(Webinar),在讲座中传递一些意义的内容,比如一些与你产品息息相关的干货知识,然后将你的产品应用到讲座内容提到的一些问题场景中,最后向用户搜集是否愿意了解你们产品的反馈。 但是,Webinar常见于B2B营销,在B2C领域还是应用的比较少的,而且成本较高。 所以大家在做海外营销的时候不妨灵活转换思维,和领域中有知名度的影响者合作YouTube视频,TikTok/Instagram等平台的直播,在各大社交媒体铺开宣传,是未来几年海外营销的重点趋势。6. 原生广告内容黑客 Native Advertising platform 原生广告是什么?从本质上讲,原生广告是放置在网页浏览量最多的区域中的内容小部件。 简单来说,就是融合了网站、App本身的广告,这种广告会成为网站、App内容的一部分,如Google搜索广告、Facebook的Sponsored Stories以及Twitter的tweet式广告都属于这一范畴。 它的形式不受标准限制,是随场景而变化的广告形式。有视频类、主题表情原生广告、游戏关卡原生广告、Launcher桌面原生广告、Feeds信息流、和手机导航类。7. Google Ratings 在 Google 搜索结果和 Google Ads 上显示产品评分。可以使用任何与Google能集成的电商产品评分应用,并将你网站上的所有评论导入Google系统中。每次有人在搜索结果中看到你的广告或产品页面时,他们都会在旁边看到评分数量。 8. 邮件营销 据外媒统计,80% 的零售行业人士表示电子邮件营销是留住用户的一个非常重要的媒介。一般来说,邮件营销有以下几种类型: 弃单挽回邮件产品补货通知折扣、刮刮卡和优惠券发放全年最优价格邮件通知9. 用户推荐 Refer激励现有用户推荐他人到你的独立站下单。举个例子,Paypal通过用户推荐使他们的业务每天有 7% 到 10%的增长。因此,用户推荐是不可忽视的增长办法。10. 调查问卷 调查问卷是一种快速有效的增长方式,不仅可以衡量用户满意度,还可以获得客户对你产品的期望和意见。调查问卷的内容包括产品体验、物流体验、UI/UX等任何用户购买产品过程中遇到的问题。调查问卷在AARRR模型的Refer层中起到重要的作用,只有搭建好和客户之间沟通的桥梁,才能巩固你的品牌在客户心中的地位,增加好感度。 11. 比赛和赠送 这个增长方式的成本相对较低。你可以让你的用户有机会只需要通过点击就可以赢得他们喜欢的东西,同时帮你你建立知名度并获得更多粉丝。许多电商品牌都以比赛和赠送礼物为特色,而这也是他们成功的一部分。赠送礼物是增加社交媒体帐户曝光和电子邮件列表的绝佳方式。如果您想增加 Instagram 粉丝、Facebook 页面点赞数或电子邮件订阅者,比赛和赠送会创造奇迹。在第一种情况下,你可以让你的受众“在 Instagram 上关注我们来参加比赛”。同样,您可以要求他们“输入电子邮件地址以获胜”。有许多内容可以用来作为赠送礼物的概念:新产品发布/预发售、摄影比赛、节假日活动和赞助活动。12. 3000字文案营销 就某一个主题撰写 3,000 字的有深度博客文章。在文章中引用行业影响者的名言并链接到他们的博文中,然后发邮件让他们知道你在文章中推荐了他们,促进你们之间的互动互推。这种增长办法广泛使用于B2B的服务类网站,比如Shopify和Moz。 DTC品牌可以用这样的增长办法吗?其实不管你卖什么,在哪个行业,展示你的专业知识,分享新闻和原创观点以吸引消费者的注意。虽然这可能不会产生直接的销售,但能在一定程度上影响他们购买的决定,不妨在你的独立站做出一个子页面或单独做一个博客,发布与你产品/服务相关主题的文章。 数据显示,在阅读了品牌网站上的原创博客内容后,60%的消费者对品牌的感觉更积极。如果在博客中能正确使用关键词,还可以提高搜索引擎优化及排名。 比如Cottonbabies.com就利用博文把自己的SEO做得很好。他们有一个针对“布料尿布基础知识”的页面,为用户提供有关“尿布:”主题的所有问题的答案。小贴士:记得要在博客文章末尾链接到“相关产品”哦~本文转载自:https://u-chuhai.com/?s=seo

                                 2021 Shopify独立站推广引流 获取免费流量方法
2021 Shopify独立站推广引流 获取免费流量方法
独立站的流量一般来自两个部分,一种是付费打广告,另外一种就是免费的自然流量,打广告带来的流量是最直接最有效的流量,免费流量可能效果不会那么直接,需要时间去积累和沉淀。但是免费的流量也不容忽视,第一,这些流量是免费的,第二,这些流量是长久有效的。下面分享几个免费流量的获取渠道和方法。 1.SNS 社交媒体营销 SNS 即 Social Network Services,国外最主流的 SNS 平台有 Facebook、Twitter、Linkedin、Instagram 等。SNS 营销就是通过运营这些社交平台,从而获得流量。 SNS 营销套路很多,但本质还是“眼球经济”,简单来说就是把足够“好”的内容,分享给足够“好”的人。好的内容就是足够吸引人的内容,而且这些内容确保不被人反感;好的人就是对你内容感兴趣的人,可能是你的粉丝,也可能是你潜在的粉丝。 如何把你想要发的内容发到需要的人呢?首先我们要确定自己的定位,根据不同的定位在社交媒体平台发布不同的内容,从而自己品牌的忠实粉丝。 1、如果你的定位是营销类的,一般要在社交媒体发布广告贴文、新品推送、优惠信息等。适合大多数电商产品,它的带货效果好,不过需要在短期内积累你的粉丝。如果想要在短期内积累粉丝就不可避免需要使用付费广告。 2、如果你的定位是服务类的,一般要在社交媒体分享售前售后的信息和服务,一般 B2B 企业使用的比较多。 3、如果你的定位是专业类科技产品,一般要在社交媒体分享产品开箱测评,竞品分析等。一般 3C 类的产品适合在社交媒体分享这些内容,像国内也有很多评测社区和网站,这类社区的粉丝一般购买力都比较强。 4、如果你的定位是热点类的,一般要在社交媒体分享行业热点、新闻资讯等内容。因为一般都是热点,所以会带来很多流量,利用这些流量可以快速引流,实现变现。 5、如果你的定位是娱乐类的:一般要在社交媒体分享泛娱乐内容,适合分享钓具、定制、改装类的内容。 2.EDM 邮件营销 很多人对邮件营销还是不太重视,国内一般都是使用在线沟通工具,像微信、qq 比较多,但是在国外,电子邮件则是主流的沟通工具,很多外国人每天使用邮箱的频率跟吃饭一样,所以通过电子邮件营销也是国外非常重要的营销方式。 定期制作精美有吸引力的邮件内容,发给客户,把邮件内容设置成跳转到网站,即可以给网站引流。 3.联盟营销 卖家在联盟平台上支付一定租金并发布商品,联盟平台的会员领取联盟平台分配的浏览等任务,如果会员对这个商品感兴趣,会领取优惠码购买商品,卖家根据优惠码支付给联盟平台一定的佣金。 二、网站SEO引流 SEO(Search Engine Optimization)搜索引擎优化,是指通过采用易于搜索引擎索引的合理手段,使网站各项基本要素适合搜索引擎的检索原则并且对用户更友好,从而更容易被搜索引擎收录及优先排序。 那 SEO 有什么作用嘛?简而言之分为两种,让更多的用户更快的找到他想要的东西;也能让有需求的客户首先找到你。作为卖家,更关心的是如何让有需求的客户首先找到你,那么你就要了解客户的需求,站在客户的角度去想问题。 1.SEO 标签书写规范 通常标签分为标题、关键词、描述这三个部分,首先你要在标题这个部分你要说清楚“你是谁,你干啥,有什么优势。”让人第一眼就了解你,这样才能在第一步就留住有效用户。标题一般不超过 80 个字符;其次,关键词要真实的涵盖你的产品、服务。一般不超过 100 个字符;最后在描述这里,补充标题为表达清楚的信息,一般不超过 200 个字符。 标题+描述 值得注意的是标题+描述,一般会成为搜索引擎检索结果的简介。所以标题和描述一定要完整表达你的产品和品牌的特点和优势。 关键词 关键词的设定也是非常重要的,因为大多数用户购买产品不会直接搜索你的商品,一般都会直接搜索想要购买产品的关键字。关键词一般分为以下四类。 建议目标关键词应该是品牌+产品,这样用户无论搜索品牌还是搜索产品,都能找到你的产品,从而提高命中率。 那如何选择关键词呢?拿我们最常使用的目标关键词举例。首先我们要挖掘出所有的相关关键词,并挑选出和网站自身直接相关的关键词,通过分析挑选出的关键词热度、竞争力,从而确定目标关键词。 注:一般我们都是通过关键词分析工具、搜索引擎引导词、搜索引擎相关搜索、权重指数以及分析同行网站的关键词去分析确定目标关键词。 几个比较常用的关键词分析工具: (免费)MozBar: https://moz.com (付费)SimilarWeb: https://www.similarweb.com/ 2.链接锚文本 什么是锚文本? 一个关键词,带上一个链接,就是一个链接锚文本。带链接的关键词就是锚文本。锚文本在 SEO 过程中起到本根性的作用。简单来说,SEO 就是不断的做锚文本。锚文本链接指向的页面,不仅是引导用户前来访问网站,而且告诉搜索引擎这个页面是“谁”的最佳途径。 站内锚文本 发布站内描文本有利于蜘蛛快速抓取网页、提高权重、增加用户体验减少跳出、有利搜索引擎判断原创内容。你在全网站的有效链接越多,你的排名就越靠前。 3 外部链接什么是外部链接? SEO 中的外部链接又叫导入链接,简称外链、反链。是由其他网站上指向你的网站的链接。 如何知道一个网站有多少外链? 1.Google Search Console 2.站长工具 3.MozBar 4.SimilarWeb 注:低权重、新上线的网站使用工具群发外链初期会得到排名的提升,但被搜索引擎发现后,会导致排名大幅度下滑、降权等。 如何发布外部链接? 通过友情链接 、自建博客 、软文 、论坛 、问答平台发布外链。以下几个注意事项: 1.一个 url 对应一个关键词 2.外链网站与自身相关,像鱼竿和鱼饵,假发和假发护理液,相关却不形成竞争是最好。 3.多找优质网站,大的门户网站(像纽约时报、BBC、WDN 新闻网) 4.内容多样性, 一篇帖子不要重复发 5.频率自然,一周两三篇就可以 6.不要作弊,不能使用隐藏链接、双向链接等方式发布外链 7.不要为了发外链去发外链,“好”的内容才能真正留住客户 4.ALT 标签(图片中的链接) 在产品或图片管理里去编辑 ALT 标签,当用户搜索相关图片时,就会看到图片来源和图片描述。这样能提高你网站关键词密度,从而提高你网站权重。 5.网页更新状态 网站如果经常更新内容的话,会加快这个页面被收录的进度。此外在网站上面还可以添加些“最新文章”版块及留言功能。不要只是为了卖产品而卖产品,这样一方面可以增加用户的粘性,另一方面也加快网站的收录速度。 6.搜索跳出率 跳出率越高,搜索引擎便越会认为你这是个垃圾网站。跳出率高一般有两个原因,用户体验差和广告效果差,用户体验差一般都是通过以下 5 个方面去提升用户体验: 1.优化网站打开速度 2.网站内容整洁、排版清晰合理 3.素材吸引眼球 4.引导功能完善 5.搜索逻辑正常、产品分类明确 广告效果差一般通过这两个方面改善,第一个就是真实宣传 ,确保你的产品是真实的,切勿挂羊头卖狗肉。第二个就是精准定位受众,你的产品再好,推给不需要的人,他也不会去看去买你的产品,这样跳出率肯定会高。本文转载自:https://u-chuhai.com/?s=seo

                                 2022,国际物流发展趋势如何?
2022,国际物流发展趋势如何?
受新冠疫情影响,从2020年下半年开始,国际物流市场出现大规模涨价、爆舱、缺柜等情况。中国出口集装箱运价综合指数去年12月末攀升至1658.58点,创近12年来新高。去年3月苏伊士运河“世纪大堵船”事件的突发,导致运力紧缺加剧,集运价格再创新高,全球经济受到影响,国际物流行业也由此成功出圈。 加之各国政策变化、地缘冲突等影响,国际物流、供应链更是成为近两年行业内关注的焦点。“拥堵、高价、缺箱、缺舱”是去年海运的关键词条,虽然各方也尝试做出了多种调整,但2022年“高价、拥堵”等国际物流特点仍影响着国际社会的发展。 总体上来看,由疫情带来的全球供应链困境会涉及到各行各业,国际物流业也不例外,将继续面对运价高位波动、运力结构调整等状况。在这一复杂的环境中,外贸人要掌握国际物流的发展趋势,着力解决当下难题,找到发展新方向。 国际物流发展趋势 由于内外部因素的影响,国际物流业的发展趋势主要表现为“运力供需矛盾依旧存在”“行业并购整合风起云涌”“新兴技术投入持续增长”“绿色物流加快发展”。 1.运力供需矛盾依旧存在 运力供需矛盾是国际物流业一直存在的问题,近两年这一矛盾不断加深。疫情的爆发更是成了运力矛盾激化、供需紧张加剧的助燃剂,使得国际物流的集散、运输、仓储等环节无法及时、高效地进行连接。各国先后实施的防疫政策,以及受情反弹和通胀压力加大影响,各国经济恢复程度不同,造成全球运力集中在部分线路与港口,船只、人员难以满足市场需求,缺箱、缺舱、缺人、运价飙升、拥堵等成为令物流人头疼的难题。 对物流人来说,自去年下半年开始,多国疫情管控政策有所放松,供应链结构加快调整,运价涨幅、拥堵等难题得到一定缓解,让他们再次看到了希望。2022年,全球多国采取的一系列经济恢复措施,更是缓解了国际物流压力。但由运力配置与现实需求之间的结构性错位导致的运力供需矛盾,基于纠正运力错配短期内无法完成,这一矛盾今年会继续存在。 2.行业并购整合风起云涌 过去两年,国际物流行业内的并购整合大大加快。小型企业间不断整合,大型企业和巨头则择机收购,如Easysent集团并购Goblin物流集团、马士基收购葡萄牙电商物流企业HUUB等,物流资源不断向头部靠拢。 国际物流企业间的并购提速,一方面,源于潜在的不确定性和现实压力,行业并购事件几乎成为必然;另一方面,源于部分企业积极准备上市,需要拓展产品线,优化服务能力,增强市场竞争力,提升物流服务的稳定性。与此同时,由疫情引发的供应链危机,面对供需矛盾严重,全球物流失控,企业需要打造自主可控的供应链。此外,全球航运企业近两年大幅增长的盈利也为企业发起并购增加了信心。 在经历两个年度的并购大战后,今年的国际物流行业并购会更加集中于垂直整合上下游以提升抗冲击能力方面。对国际物流行业而言,企业积极的意愿、充足的资本以及现实的诉求都将使并购整合成为今年行业发展的关键词。 3.新兴技术投入持续增长 受疫情影响,国际物流企业在业务开展、客户维护、人力成本、资金周转等方面的问题不断凸显。因而,部分中小微国际物流企业开始寻求改变,如借助数字化技术降低成本、实现转型,或与行业巨头、国际物流平台企业等合作,从而获得更好的业务赋能。电子商务、物联网、云计算、大数据、区块链、5G、人工智能等数字技术为突破这些困难提供了可能性。 国际物流数字化领域投融资热潮也不断涌现。经过近些年来的发展,处于细分赛道头部的国际物流数字化企业受到追捧,行业大额融资不断涌现,资本逐渐向头部聚集,如诞生于美国硅谷的Flexport在不到五年时间里总融资额高达13亿美元。另外,由于国际物流业并购整合的速度加快,新兴技术的应用就成了企业打造和维持核心竞争力的主要方式之一。因而,2022年行业内新技术的应用或将持续增长。 4.绿色物流加快发展 近年来全球气候变化显著,极端天气频繁出现。自1950年以来,全球气候变化的原因主要来自于温室气体排放等人类活动,其中,CO₂的影响约占三分之二。为应对气候变化,保护环境,各国政府积极开展工作,形成了以《巴黎协定》为代表的一系列重要协议。 而物流业作为国民经济发展的战略性、基础性、先导性产业,肩负着实现节能降碳的重要使命。根据罗兰贝格发布的报告,交通物流行业是全球二氧化碳排放的“大户”,占全球二氧化碳排放量的21%,当前,绿色低碳转型加速已成为物流业共识,“双碳目标”也成行业热议话题。 全球主要经济体已围绕“双碳”战略,不断深化碳定价、碳技术、能源结构调整等重点措施,如奥地利政府计划在2040年实现“碳中和/净零排放”;中国政府计划在2030年实现“碳达峰”,在2060年实现“碳中和/净零排放”。基于各国在落实“双碳”目标方面做出的努力,以及美国重返《巴黎协定》的积极态度,国际物流业近两年围绕“双碳”目标进行的适应性调整在今年将延续,绿色物流成为市场竞争的新赛道,行业内减少碳排放、推动绿色物流发展的步伐也会持续加快。 总之,在疫情反复、突发事件不断,运输物流链阶段性不畅的情况下,国际物流业仍会根据各国政府政策方针不断调整业务布局和发展方向。 运力供需矛盾、行业并购整合、新兴技术投入、物流绿色发展,将对国际物流行业的发展产生一定影响。对物流人来说,2022年仍是机遇与挑战并存的一年。本文转载自:https://u-chuhai.com/?s=seo
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LIKE.TG |出海如何有效识别与管理电商客服敏感词
LIKE.TG |出海如何有效识别与管理电商客服敏感词
在电商行业,客服是与客户沟通的桥梁,而敏感词的管理则是保障品牌形象和客户体验的重要环节。随着电商市场的竞争加剧,如何有效地管理敏感词,成为了每个电商企业必须面对的挑战。本文将详细介绍电商客服敏感词的重要性,以及如何利用LIKE.TG云控系统进行高效的敏感词管理,LIKE.TG云控系统在出海中的作用。最好用的云控拓客系统:https://www.like.tg免费试用请联系LIKE.TG✈官方客服: @LIKETGAngel什么是电商客服敏感词?电商客服敏感词是指在与客户沟通时,可能引起误解、争议或法律问题的词汇。这些词汇可能涉及到产品质量、售后服务、品牌形象等多个方面。有效管理敏感词,不仅能避免潜在的法律风险,还能提升客户的满意度和信任度。敏感词的分类品牌相关敏感词:涉及品牌名称、商标等。法律风险敏感词:可能引发法律纠纷的词汇,如“假货”、“退款”等。负面情绪敏感词:可能引起客户不满的词汇,如“差”、“失望”等。敏感词管理的重要性保护品牌形象提升客户体验避免法律风险敏感词的使用不当,可能导致客户对品牌产生负面印象。通过有效的敏感词管理,可以维护品牌形象,提升客户信任度。良好的客服体验能够提升客户的满意度,而敏感词的管理则是提升体验的关键之一。通过避免使用敏感词,客服人员能够更好地与客户沟通,解决问题。在电商运营中,法律风险无处不在。有效的敏感词管理可以帮助企业规避潜在的法律问题,保护企业的合法权益。LIKE.TG云控系统的优势在敏感词管理方面,LIKE.TG云控系统提供了一系列强大的功能,帮助电商企业高效地管理敏感词。敏感词库管理实时监控与预警数据分析与报告LIKE.TG云控系统提供丰富的敏感词库,用户可以根据自己的需求进行定制和更新。系统会自动识别并过滤敏感词,确保客服沟通的安全性。系统具备实时监控功能,可以随时跟踪客服沟通中的敏感词使用情况。一旦发现敏感词,系统会及时发出预警,帮助客服人员及时调整沟通策略。LIKE.TG云控系统还提供数据分析功能,用户可以查看敏感词使用的统计数据,从而优化客服策略。通过分析数据,企业可以更好地理解客户需求,提升服务质量。如何使用LIKE.TG云控系统进行敏感词管理注册与登录设置敏感词库实施实时监控数据分析与优化首先,用户需要在LIKE.TG云控系统官网注册账号,并完成登录。用户界面友好,操作简单,方便各类用户使用。在系统内,用户可以根据自身的需求,设置和更新敏感词库。添加敏感词时,建议结合行业特点,确保敏感词库的完整性。通过LIKE.TG云控系统的实时监控功能,用户可以随时查看客服沟通中的敏感词使用情况。系统会自动记录每次敏感词的出现,并生成相应的报告。定期查看敏感词使用的统计数据,用户可以根据数据分析结果,及时调整客服策略。例如,如果某个敏感词频繁出现,说明该问题需要引起重视,及时优化沟通方式。常见问题解答LIKE.TG云控系统安全吗?敏感词库是否可以自定义?是的,LIKE.TG云控系统采用了先进的安全技术,确保用户数据的安全性。系统定期进行安全检查,保障用户信息的隐私。用户可以根据自身需求,自定义敏感词库。LIKE.TG云控系统支持随时添加和删除敏感词,确保库的及时更新。在电商行业,客服敏感词的管理至关重要。通过有效的敏感词管理,不仅可以保护品牌形象、提升客户体验,还能避免法律风险。LIKE.TG云控系统作为一款强大的敏感词管理工具,能够帮助电商企业高效地管理敏感词,提升客服质量。免费使用LIKE.TG官方:各平台云控,住宅代理IP,翻译器,计数器,号段筛选等出海工具;请联系LIKE.TG✈官方客服: @LIKETGAngel想要了解更多,还可以加入LIKE.TG官方社群 点击这里
LIKE.TG |出海电商客服敏感词与敏感词大全推荐指南
LIKE.TG |出海电商客服敏感词与敏感词大全推荐指南
在全球化的商业环境中,出海电商成为了许多企业拓展市场的重要选择。然而,跨国经营带来了语言、文化和法律等多方面的挑战,尤其是在客服领域,敏感词的管理显得尤为重要。本文将深入探讨出海电商客服敏感词的重要性,并推荐适合的客服系统,帮助企业提升客户体验和品牌形象。最好用的出海客服系统:https://www.like.tg免费试用请联系LIKE.TG✈官方客服: @LIKETGAngel什么是出海电商客服敏感词?出海电商客服敏感词是指在与客户沟通时,可能引起误解、争议或法律问题的词汇。这些词汇可能涉及品牌形象、产品质量、售后服务等多个方面。有效管理敏感词,不仅能避免潜在的法律风险,还能提升客户的满意度和信任度。敏感词的分类品牌相关敏感词:涉及品牌名称、商标等。法律风险敏感词:可能引发法律纠纷的词汇,如“假货”、“退款”等。文化敏感词:在不同文化背景下可能引起误解的词汇。出海电商客服敏感词的重要性保护品牌形象敏感词的使用不当,可能导致客户对品牌产生负面印象。通过有效的敏感词管理,可以维护品牌形象,提升客户信任度。提升客户体验良好的客服体验能够提升客户的满意度,而敏感词的管理则是提升体验的关键之一。通过避免使用敏感词,客服人员能够更好地与客户沟通,解决问题。避免法律风险在出海电商运营中,法律风险无处不在。有效的敏感词管理可以帮助企业规避潜在的法律问题,保护企业的合法权益。三、推荐的客服系统在敏感词管理方面,选择合适的客服系统至关重要。以下是一些推荐的客服系统,它们能够帮助企业高效地管理敏感词,提升客服质量。LIKE.TG云控系统LIKE.TG云控系统是一款功能强大的客服管理工具,提供了敏感词库管理、实时监控和数据分析等多种功能,帮助企业有效管理客服沟通中的敏感词。敏感词库管理:用户可以根据自身需求,定制和更新敏感词库,确保敏感词的及时更新。实时监控与预警:系统具备实时监控功能,可以随时跟踪客服沟通中的敏感词使用情况,及时发出预警。数据分析与报告:提供详细的数据分析报告,帮助企业优化客服策略。ZendeskZendesk是一款全球知名的客服系统,支持多语言和多渠道的客户沟通。其敏感词管理功能可以帮助企业避免使用不当的词汇,提升客户体验。多语言支持:适合出海电商,能够满足不同国家客户的需求。自动化功能:可以设置自动回复和智能问答,提高工作效率。FreshdeskFreshdesk是一款灵活的客服系统,提供了丰富的功能和自定义选项,适合各类电商企业使用。自定义敏感词库:用户可以根据行业特点,自定义敏感词库。多渠道支持:支持邮件、社交媒体和在线聊天等多种沟通方式。如何有效管理出海电商客服敏感词建立敏感词库首先,企业需要建立一份全面的敏感词库,涵盖品牌相关、法律风险和文化敏感词。根据市场反馈和客户沟通的实际情况,定期更新敏感词库。培训客服人员对客服人员进行敏感词管理的培训,使其了解敏感词的定义和重要性,掌握如何避免使用敏感词的技巧。使用客服系统进行监控通过使用合适的客服系统,如LIKE.TG云控系统,企业可以实时监控客服沟通中的敏感词使用情况,及时调整沟通策略。数据分析与优化定期查看敏感词使用的统计数据,企业可以根据数据分析结果,及时调整客服策略。例如,如果某个敏感词频繁出现,说明该问题需要引起重视,及时优化沟通方式。常见问题解答出海电商客服敏感词管理的难点是什么?出海电商客服敏感词管理的难点主要在于文化差异和法律法规的不同。企业需要深入了解目标市场的文化背景和法律要求,以制定合适的敏感词管理策略。如何选择合适的客服系统?选择合适的客服系统时,企业应考虑系统的多语言支持、敏感词管理功能、数据分析能力等因素,以满足自身的需求。如何处理敏感词的误判?企业可以通过客服系统的反馈机制,及时调整敏感词设置,避免误判。同时,定期对敏感词库进行审查和更新。在出海电商的过程中,客服敏感词的管理至关重要。通过有效的敏感词管理,不仅可以保护品牌形象、提升客户体验,还能避免法律风险。选择合适的客服系统,如LIKE.TG云控系统,能够帮助企业高效地管理敏感词,提升客服质量。免费使用LIKE.TG官方:各平台云控,住宅代理IP,翻译器,计数器,号段筛选等出海工具;请联系LIKE.TG✈官方客服: @LIKETGAngel想要了解更多,还可以加入LIKE.TG官方社群 LIKE.TG生态链-全球资源互联社区/联系客服
LIKE.TG |如何高效管理多账号推特?最好用的 Twitter多开工具
LIKE.TG |如何高效管理多账号推特?最好用的 Twitter多开工具
在今天的社交媒体营销世界,Twitter无疑是一个强大的平台,尤其是在全球范围内。无论你是企业营销人员、内容创作者,还是网络推广者,Twitter的强大影响力让它成为了一个必不可少的工具。然而,随着Twitter账号管理的需求增加,许多人开始寻求高效的多账号管理解决方案——这时候,“多账号推特”和“Twitter多开”变得尤为重要。通过多账号管理,你不仅可以针对不同的受众群体定制个性化的内容,还能够扩展你的社交圈子,增加曝光率,提升品牌影响力。但传统的手动管理多个Twitter账号无疑是一个耗时且繁琐的任务,特别是当你需要频繁切换账号时。在这个时候,使用专业的工具来实现Twitter的多开管理显得至关重要。一个高效的Twitter多开工具能够帮助你同时管理多个账号,避免账号之间的冲突,提高运营效率,甚至还能避免被平台封禁的风险。最好用的Twitter多开工具:https://www.like.tg免费试用请联系LIKE.TG✈官方客服: @LIKETGAngel解决方案:LIKE.TG让多账号推特管理变得轻松如果你正在寻找一个可靠的解决方案来进行多账号管理,那么LIKE.TG Twitter获客大师系统是一个值得考虑的选择。LIKE.TG不仅支持多个Twitter账号的云端管理,它还具有支持Twitter多开的强大功能。通过LIKE.TG,你可以:批量管理多个Twitter账号:你可以在同一设备上同时登录并管理多个Twitter账号,大大提高工作效率。免去频繁切换账号的麻烦:LIKE.TG让你轻松在多个Twitter账号之间切换,避免频繁登录登出带来的困扰。实现自动化操作:LIKE.TG支持自动化发推、自动回复、自动关注等功能,帮助你在多个账号上保持活跃状态。了解更多有关LIKE.TG的功能,可以访问我们的官网:https://www.like.tg。为什么选择LIKE.TG的Twitter多开系统?选择LIKE.TG的Twitter多开系统,你不仅能享受高效的账号管理,还能够利用其智能化的功能提升营销效果。以下是使用LIKE.TG进行Twitter多开管理的几个优势:高度自动化精准的用户定位安全性保障如何使用LIKE.TG实现高效的Twitter多开?使用LIKE.TG的Twitter多开功能非常简单。只需要几个简单的步骤,你就可以开始管理多个Twitter账号了:登录Twitter获客系统账号设置Twitter账号:在LIKE.TG的控制面板上,你可以输入你的多个Twitter账号信息,并开始批量管理。定制化操作规则:你可以根据不同的目标,设置每个Twitter账号的自动化操作规则,如定时发推、自动点赞、自动关注,私信发信息,采集粉丝等开始运行:点击“启动”,LIKE.TG将脚本自动帮助你执行这些操作,并且你可以在任何时候查看每个Twitter账号的实时数据和表现使用LIKE.TG,你能够轻松实现Twitter多开管理,提高工作效率,提升Twitter账号的活跃度和互动率。多账号推特与SEO优化:如何提升Twitter的流量与排名?Twitter不仅是一个社交平台,它也是SEO优化的重要组成部分。通过高效的多账号管理和内容推广,你能够提升自己在Twitter上的曝光率,从而为你的品牌带来更多的流量。以下是利用Twitter进行SEO优化的几种策略:增加推文的互动量定期更新内容使用关键词优化建立链接LIKE.TG Twitter获客大师系统 为Twitter多开管理提供了一个高效、自动化、安全的解决方案。不论你是个人品牌的经营者,还是企业营销人员,通过LIKE.TG,你都能轻松管理多个Twitter账号,提升账号活跃度,增强品牌影响力,进而获得更多的关注和转化。免费使用LIKE.TG官方:各平台云控,住宅代理IP,翻译器,计数器,号段筛选等出海工具;请联系LIKE.TG✈官方客服: @LIKETGAngel想要了解更多,还可以加入LIKE.TG官方社群 LIKE.TG生态链-全球资源互联社区
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