Conversion rate optimization (CRO) is the systematic process of increasing your conversions. CRO boils down to obtaining more sales from the same amount of traffic and entails studying your target audience, their behavior, and how they interact with your content. In this video, Anya, a marketer at LIKE.TG, explains how to turn your site visitors into loyal customers. Why is conversion rate optimization important? Digital marketing is a rapidly changing field. Your customers’ buying habits, behavior, and journey through the sales funnel change now and again. As a result, marketing strategies that worked well six months ago may not be effective these days. The only way to keep your business afloat in this constantly evolving environment is by working on conversion rate optimization. Conversion rate optimization can bring numerous benefits, among them improving marketing investment. Marketers can be sure that website traffic that comes after the implementation of marketing campaigns is used to its full potential. Companies successfully convert more users into customers and get more value from the costs they spend on generating leads, consequently bringing higher revenue. CRO enables businesses to have a better understanding of their target audiences, their needs, requirements, and preferences. After receiving customer insights, marketers can adjust their marketing strategies and make well-thought-out decisions regarding the website and its elements, content, social media efforts, customer support, and more. The analysis of user behavior enables companies to craft their website, blog posts, social media posts, advertising campaigns, and email campaigns to meet their needs, improve satisfaction, and bring conversion. Better yet, conversion rate optimization allows you to get a lot of value from your current audience without investing a ton of money into attracting new leads. Read on to learn conversion rate optimization statistics to prove that it truly matters for your business’s profitability and growth. Conversion Rate Optimization Statistics Conversion rate optimization statistics provide you with real proof of the necessity to improve your website, email campaigns, social media, and other channels for better sales. We’ll give some of the most crucial statistics to consider when deciding whether it’s important to optimize customers’ experience with your brand. 80% of new prospects don’t convert into customers; 96% of site visitors aren’t ready to purchase; 74% of marketers focus on lead conversion as one of the key priorities; personalized CTAs bring 202% better conversions; average landing page conversion rates amount to 26%; landing page conversions increase by 10% after reducing distractions. While statistics focuses on the importance of conversion rate optimization for your business, you still need to understand the benefits it carries. They will help you decide whether it's appropriate for your team to review your site, social media, and email marketing and find space for optimization. Benefits of Conversion Rate Optimization Conversion rate optimization has other advantages besides getting more revenue from the same amount of traffic. Let’s take a closer look at some of them. Advanced knowledge about your customers. There’s no CRO without collecting customer information, and the more you know, the faster you can drive your audience through the sales funnel. Prolonged customer lifetime value. A well-produced conversion rate strategy allows you to gain more leads and retain your current buyers. Higher search engine rank. CRO implies that your website visitors get what they want from your site, and search engines love it. Thus, your web page appears higher on SERPs, and you get more traffic. More profitable paid advertising. You probably invest a lot in PPC – an advertising model where you pay for each click on your ads. When your landing page converts more leads obtained from this channel, you get more revenue on each cent invested. Increased brand credibility. Thanks to CRO, you get more dedicated customers and higher ranks on search engines. These things combined raise trust in your brand. Effective lead generation. A well-thought-out lead generation strategy contributes to the quality of your prospects. An optimized user-centric website allows you to boost the number of qualified potential customers. Lower bounce rates. Since conversion rate optimization aims to identify and eliminate your website's issues, you can reduce the number of bounces your site causes. An optimized website will improve customer satisfaction and lead to more potential clients staying with your brand and buying your products. Better user experience. CRO allows you to understand how site visitors interact with your website and identify the issues that make them leave without purchasing. When you improve your website based on the user's needs and requirements, you can boost customer satisfaction and loyalty. The number of conversions will improve. Higher ROI. Website optimization contributes to the ROI of site visitors and your customers. When done right, conversion rate optimization will help you obtain more revenue than you spend on lead generation. Competitive advantage. Having a website that has all the necessary elements to engage customers, provides smooth support, a fast checkout process, and quick loading time helps you outperform your competitors. Customers prefer a proper website rather than those with low loading time, complicated payment options, incomplete information on products, or unclear call-to-action buttons. Higher profits. By improving the number of conversions with your company, you automatically increase your revenue. When site users are satisfied with their shopping experience, customer support, and brand values, they are more likely to buy your products. This results in better conversion rates and, consequently, higher profits. We’ve unpacked a few benefits your business gets from conversion rate optimization. Now it’s time to take action. Let’s start with seven hacks to skyrocket your landing page conversions. E-commerce Conversion Rate Optimization: Tips and Examples Design landing pages with one goal Apply simple UX design Include elements establishing trust Make it responsive Ensure seamless checkout Be short, sweet, and concise when messaging Provide targeted recommendations Improving your e-commerce conversion rates requires a strategic approach, as there is no one-size-fits-all solution. You need to carefully review your conversion rates and website and consider taking the following steps. Design landing pages with a single goal Each landing page should be designed to achieve one specific objective among your site visitors. This focus allows potential customers to concentrate on a single action, reducing distractions and increasing the likelihood of conversion. When you focus on selling a particular product with the help of your landing page and add a specific CTA to do it, you increase conversion opportunities. Optimized landing pages are more likely to convert users rather than overwhelm them with unnecessary information. Below, you can find how Freshworks places its call-to-action buttons. They are visible, clear, and concise, allowing users to instantly proceed to the desired action. Apply simple UX design Due to users’ short attention spans, it’s essential to stick to a clear, simple, and uncluttered UX design. Your layout and navigation bar should make it easy for shoppers to find everything they need fast and effortlessly. Check your landing page for good information architecture, clear terminology, the absence of distractions, and other elements that might negatively affect purchasing decisions. Below, you can see how simple Benton’s landing page is. The navigation bar allows users to quickly find all the necessary products. Include elements establishing trust You need to take care of these since prospects often pay attention to the comments, reviews, ratings, customer success stories, and case studies from previous customers. These elements are crucial for building trust and credibility. By adding customer ratings or success stories to your landing page, you can encourage trust and engagement, resulting in conversions. Below, you can see that OptinMonster adds customer testimonials to its website. These testimonials discuss the benefits of using the service and how it helps solve specific problems. Make it mobile-friendly More and more people are accessing websites and making purchases from their smartphones. However, not all e-commerce companies offer a mobile-friendly experience because their sites aren't optimized for mobile use. If you haven't optimized your site for mobile yet, it's time to prioritize it to avoid losing potential conversions. Ensure your website looks good on all screen sizes and allows users to explore products, complete checkouts, and view demos effortlessly. For example, HubSpot’s mobile website is easy to navigate, featuring a simple layout, ample white space, intuitive CTAs, and other user-friendly elements. Ensure seamless checkout A complicated checkout process can make users abandon their carts and leave your site. To prevent this, ensure your checkout process is as simple and fast as possible. Reduce the number of steps, offer multiple payment methods, and allow new customers to checkout without creating an account or logging in. For example, shopping on MAC Cosmetics' website is straightforward and user-friendly. Users can shop as guests without logging in, choose their preferred payment method, and quickly proceed to checkout. The process is streamlined, requiring minimal time and effort to complete. Be short, sweet, and concise You need to stay simple and concise across communication platforms. Consider using clear language and avoid creativity and wordiness. Your customers should be able to understand and find everything fast. Below, you can see how Birkenstock describes its products. Every item has a clear description that provides details about the product. Customers can instantly see the available sizes, prices, materials, etc. Provide targeted recommendations Crafting personalized offers for your customers leads to higher engagement and increased actions. Tailoring the shopping experience to individual preferences enhances sales opportunities and customer satisfaction. For instance, Amazon excels at providing a personalized shopping experience. After a user explores a specific product, Amazon displays a list of similar products based on the user's browsing history, increasing the chances of additional purchases. When you are involved in e-commerce, it's essential to improve conversion rates across all communication channels. Since landing pages are a primary source of leads, optimizing their conversion rates is crucial. We will show you how to do this effectively. 13 Tips for Increasing Your Landing Page Conversion Rate Rethink your landing page design Create attention-grabbing headlines Let users set preferences Provide a strong, unique value proposition Add engaging CTAs Encourage trust Include optimized visuals Revise your website copy A/B test your landing pages Add exit-intent popups Optimize for mobile Improve your page forms Remove distractions Boosting your landing page conversion rate requires careful planning and execution. Consider the following tips to enhance your results. Rethink your landing page design Visitors spend roughly 50 milliseconds deciding whether your website is worth viewing. Hence, make your landing page design a show-stopper. Firstly, revise your structure and ensure it is clear-cut and easy to skim. Check if your page has the following essential elements: a prominent headline; relevant, high-quality, and eye-catchy images; a compelling and distinctive call to action; a simple subscription form. Use custom visuals like infographics or videos to boost your web page conversions even more. Webflow provides an A+ example of a well-designed landing page. Various colors for each block make the page structure sharp and keep viewers engaged. The company uses custom visuals, such as collages, videos, animations, and infographics, to showcase its product and illustrate its benefits. The CTA button is located on the first screen and immediately grabs visitors’ attention. Moreover, Webflow reinforces its call to action with social proof — clients’ logos — boosting the conversion rate. Create attention-grabbing headlines Your headlines should be brief but contain the main value and resonate with your target audience’s concerns. A compelling, engaging, and eye-catching headline, including a value proposition, is a must for better conversions. Below, you can see clear, visible, and concise headlines Spotify uses to let users navigate its website seamlessly. Let users set preferences Add special forms to your website to let users set their preferences and get to know them better. By understanding prospects’ needs, you can provide more personalized offers and products they seek. Below, you can see how Beauty of Joseon uses this strategy to its advantage. After landing on the brand’s site, users encounter a pop-up form inviting them to share information about their skin concerns. Next, they are prompted to enter their email addresses to receive personalized product recommendations. This approach allows the company to collect contact information and send targeted offers, contributing to higher conversion rates. Provide a strong, unique value proposition To successfully convert site visitors into customers, you need to communicate the benefits of your product. Your prospects should understand why choose your product or service over others. A brand that stands out from the competition has more opportunities for conversions. When landing on HubSpot’s website, you can instantly see what the company offers and the benefits customers can reap. The value proposition is clear, concise, and visible to everyone visiting the page. Add engaging CTAs When designing call-to-action buttons, it's crucial to ensure they are well-placed, feature compelling text that encourages action, and have an appropriate design. Your CTAs should be strategically positioned throughout your landing page to allow users to take action seamlessly. In addition to placement, pay close attention to the wording of your CTAs. Use strong, concise, and action-oriented language such as “Shop Now,” “Grab the Offer,” “Learn More,” “Start Now,” and similar phrases to prompt immediate engagement. Below, you can observe how Innisfree, a well-known Korean skincare brand, effectively utilizes visible, concise, and encouraging CTAs. These buttons guide site visitors to navigate to essential sections and complete desired actions. The design is simple, with appropriately chosen colors that enhance usability. Encourage trust If you want to gain prospects’ trust and credibility, you should provide social proof in various forms. This can include reviews, ratings, case studies, success stories, testimonials, etc. Consider adding certifications and security seals to your landing page so that users mark your brand as trustworthy. Below, you can see how Pipedrive uses small business owners' customer success stories to establish trust and credibility. Positive reviews help the company increase its customer base and gain more conversions. Include optimized visuals Besides adding relevant, high-quality, and informative images and videos, you should also ensure that they align with your audience’s pain points, needs, and preferences. The size of your visuals also matters because it influences your landing page speed. That’s why you should optimize all the visual elements you decide to include. Revise your website copy Writing is crucial for improving your landing page conversion rate. While your design attracts potential customers, the copy persuades them to take the desired action. Check if your page text matches your target audience to make it more persuasive. If your knowledge about your customer persona is vague, you’ll fail to address their pain and interests and persuade them. Then, ensure your landing page contains only one clear call to action. The fewer links you have, the higher your conversion rate is. Airbnb knows a little something about creating an effective landing page copy. The text is intertwined with social proof, such as statistics and customer testimonials. Airbnb uses minimum words to enlighten its viewers and persuade them to become partners. The razor-sharp structure makes the copy easy to skim. A/B test your landing pages When it comes to CRO, A/B testing is nothing to sneeze at. Changing a minor detail, such as your CTA button’s color or image position, can often increase a conversion rate. If you want to conduct split testing, start with a hypothesis. For example, which landing page element can change the game for your conversion rate? Or you may need a whole new web page design. If you are stuck on this step, try experimenting with the key elements of your page, including your unique selling proposition, main image, features, benefits, and call to action. When running an A/B test, stick to the following rules to get reliable results. Test only one variable at a time. It might be a single page element or a whole different page design. Define your primary metric. It can be the number of web page visitors or the number of leads converted — choose whatever serves the purpose of your split testing. Outline your test duration. You should run your test long enough to get a substantial number of views. Ask users for feedback. This move will give you valuable insights into why your audience prefers one variant over another. Besides, you can get some hints for future tests. In the example from a WorkZone case study below, the company replaced colored logos with black-and-white logos. After 22 days of split-testing, the second variant showed a 34% increase in form submissions. Add exit-intent popups Many marketers avoid exit-intent popups because they are believed to be annoying for viewers. However, this tool is essential for conversion rate optimization, as the most well-performing popups convert around 9.28% of users. Apart from design hacks, you should pay attention to your copywriting and hook a viewer with an outstanding headline and a strong call to action. You can also implement some psychological tricks, as entrepreneur Marie Forleo did in the example below. The popup explains the benefits of her audio training for subscribers and promises some additional value. Moreover, it accentuates the safety of this offer since a viewer can unsubscribe anytime. Optimize for mobile Mobile users spend twice as much time browsing the Internet compared to desktop users. Roughly 70% of smartphone users confessed they would rather buy from companies with informative and convenient mobile websites. Meeting this audience’s interests is a great chance to boost your website's conversion rate. To get the ball rolling, improve your mobile landing page loading time — it should take less than five seconds. Then, make sure your website is convenient for mobile users. Is your content easy to read on a small screen? Are CTA buttons accessible? Look at the mobile version of the Global Patron website. The page loads in seconds, contains all the features available for the web version and provides easy access to buttons, including a clear call to action and a live chat button. Improve your page forms Subscription forms on your website can make or break your conversion rate. Long forms are often intimidating and irritating since visitors hate to fill them in and usually drop them off before finishing the process. Consider getting rid of excessive fields to acquire more leads. The best option is to go with an email address only. If you need more fields to segment your subscribers immediately, consider multi-step forms. Simply put, split your long forms into several parts. The form in the example below entices a website visitor with its simplicity. It looks like you only need to press the “I’m ready to talk” button. Once clicking it, a user sees a form with nine fields, but in this step, they are more inclined to put some effort into filling in the form. Remove distractions Your landing page visitors have a limited attention span. Hence, it’s crucial to remove everything that distracts them from taking action. To enhance your conversion rates, consider removing navigation bars, external links, banners, and other non-issues. Even sticking to minimum page elements, you can still build a well-designed and persuasive landing page, as Shopify did in the example below. The company left only two CTA buttons on its web page. Shopify added subtle social proof to boost the conversion rate – the number of customers at the top of the page, clients’ logos, and a testimonial at the bottom. All of them are located right before the CTA buttons to reinforce their message. Besides improving conversions for your landing page, you should also consider customers who come from email marketing. There are 10 effective strategies to consider when you strive to improve conversions from your email campaigns. 11 Tips for Increasing Email Conversion Rate Segment your audience Make your communication personal Use animations Create a sales funnel with your emails Make sure your emails display well Write an effective subject line Make a killer offer Add clear and visible CTAs Ensure value Drive a sense of urgency Remove inactive subscribers Email marketing is alive and thriving when it comes to promotional activities. The majority of internet users prefer to receive offers from brands via email. Moreover, the average email conversion rate is roughly 4% higher than for social media. If you struggle to raise your email conversions, try following the tips below. Segment your audience Segmented email campaigns get 100.95% higher click-through rates compared to non-segmented campaigns. If you still do not segment your email recipients, it’s time to give it a try. To start email segmentation, clearly define your criteria. They might be gender, location, the amount of time your subscribers have spent with you, the frequency of their interaction with your email campaigns, and more. After segmenting your subscribers, create different email strategies and campaigns for each group. Your emails should reflect the interests of each category of your receivers. Zara, a clothing brand, shows a great example of such an email campaign. The message below promotes a new collection and shows some womenswear curated for a female recipient. Make your communication personal Emails with the “To whom it may concern” salutation are frequently in the trash folder without being read. Such impersonal messages annoy your audience, while personalization appeals to 90% of customers. Thus, starting your communication by calling a recipient by their name is good, as Cognito Forms does in the example below. Moreover, the company uses a person’s name in the sender line because these kinds of email campaigns have a 15-35% higher open rate than non-personalized messages from companies. Use animations According to Litmus’ State of Email report, 91% of consumers prefer interactive and visual content over traditional, text-based, or static media. The autoplay of in-message videos is unavailable in most email clients and may not yield the conversion rate boost you need. Try to add GIFs and animations to your email campaigns instead. To improve your email conversion rate with animations, follow two simple rules. Firstly, use images relevant to your content. Secondly, stick to moderation because GIFs incorporated between every two lines of your email will drive readers up the wall. You’d better limit yourself to one or two animated images. Let’s learn from the Barkbox email campaign below. The company added only one moving image at the very beginning of its message. The GIF with cute doggies is custom, relevant, and perfectly matches the email’s design and Barkbox’s visual style in general. But most importantly, it’s funny, eye-catching, and adorable. Create a sales funnel with your emails If your email is a standalone piece of content, it will probably fail. To prevent this, consider each of your campaigns as part of a single email marketing strategy. Create email flows to keep customers engaged with your brand. We’ve collected 14 types of emails you need to provoke interest in your product, create an exceptional user experience, nurture leads, and more. Follow the principles of a marketing funnel to learn how to apply them to your marketing strategy. At first, provoke your readers’ interest, drive them towards purchasing, and push them to take action. Look at Framebridge’s Father’s Day email flow to get some inspiration. In the first email, the company gives a hint about a perfect holiday present and provokes readers’ interest. In the second message, Framebridge shares several moving stories about dads, intensifying readers’ desire to make their fathers happy. In the final email, the company urges readers to shop for last-minute gifts for their dads. Make sure your emails display well 65% of emails worldwide are opened on mobile devices, so emails that look great on any screen type are a must-have. A poorly-displayed message is unlikely to have a good conversion rate. Before sending your email, ensure it displays well on different screen types. Enabling users to open their email in a browser will help with any screen resolution or email client problems. Look how TheSkimm embodied this option in its email campaign. After a click, readers come to the archive of all of TheSkimm’s email campaigns, where they can read anything they like. Write an effective subject line Roughly half of the users decide whether to open your email based on the subject line. Three-quarters of recipients report emails as spam without opening them if they don’t like their subject lines. You cannot downplay the importance of this element when it comes to conversion rate optimization. There are tons of techniques and tricks to compose effective subject lines. To dive into this topic, review the list of hacks we’ve picked for you. However, the bottom line of each excellent subject line is its relevance and clarity. Readers should be able to grasp the subject of your email after a short glance. If the subject line is ambiguous or misleading, you may lose your audience's trust forever. Wordstream provides several excellent subject line examples. They are short, sweet, clear-cut, and comprehensible at first glance. Make a killer offer Talking about email conversion rate optimization without mentioning the offer is meaningless. Create a killer offer to drive more conversions, and reinforce it with psychological tricks. Our compilation of hacks based on human psychology peculiarities will help your email conversion rate grow like crazy. Let’s learn from Calm, a mobile app for sleep and meditation. The company offered its customers a tempting offer to buy a lifetime membership for half its average price. To make it even more irresistible, Calm added two psychological tricks. The service highlighted the exclusivity of this proposal right before the CTA button, accentuating the offer’s scarcity right after it. Add clear and visible CTAs When adding call-to-action buttons, ensure using action-oriented language, encouraging subscribers to take the desired action. For example, you can use phrases like “Shop Now,” “Redeem Offer,” “Learn More,” etc. Below, you can see how Grammarly uses email campaigns to convert subscribers into paying customers and encourage them to buy a premium subscription. The service uncovers all the benefits it can bring and provides a clear call to action button so that users can purchase the product. Ensure value Your email content should be informative and relevant. Discounts, educational materials, and essential insights will add value to your emails and encourage subscribers to interact with your company. When using this strategy, you’ll be able to receive more open, click-through, and conversion rates. Salesforce sends its subscribers an invitation to join its live event unveiling how to use AI and its service. Drive a sense of urgency Encourage more purchases by establishing time-sensitive offers and using countdown timers. With limited-time offers, you can make your subscribers act quickly after they receive your email campaigns. Below, you can see how MAC Cosmetics drives action by adding a subject line with information that the offer ends soon. Its email also mentions the end date of the deal and offers an enticing discount that encourages purchase. Remove inactive subscribers Periodically, check your mailing list for inactive subscribers and remove them from the list. It will help you improve deliverability and engagements, the two metrics impacting conversion rates. Since conversion rate optimization is equally important for B2C and B2B companies, it’s essential to understand how it works with different customers. That’s why we’ll talk about it in detail below. B2B Conversion Rate Optimization Conversion rate optimization is crucial for all businesses and the audience they target. It helps them reach decision-makers more effectively and encourages them to take action. This section covers this and more. B2B conversion rate optimization is the process of improving your website or landing pages to encourage more actions among decision-makers. This can be more filled contact forms, signups for your email newsletters, or an actual conversion during the first purchase. To successfully drive conversions for your B2B company, you need to perform specific steps, which you can find below. Understand your target audience. Consider creating buyer personas that describe your ideal business customers, their challenges, needs, decision-making process, and other crucial factors. It will help you find touchpoints with decision-makers and resonate with their needs. Optimize your site usability. When improving your site, you need to consider the three main elements: user-friendly design, mobile optimization, and load speed. If you want business clients to stay on your site and convert, you should ensure that your site is easy to use, comfortable for smartphone users, and loads fast. Improve your content. Your content should have a clear value proposition so that decision-makers can understand what your offer is about. Articles and blog posts you create need to be informative, providing value to prospects and addressing their challenges and needs. Optimize your lead capture forms. Review your subscription forms for clarity and simplicity. You should ensure that forms contain only the minimum fields to fill in. It will help you prevent potential customers from leaving. Use retargeting and follow-ups. If you have decision-makers who haven’t converted into clients yet, consider using re-engaging campaigns. These can be email campaigns about abandoned carts, enticing offers with discounts, season sales, etc. Besides reaching decision-makers for your B2B company, you might face challenges while converting smartphone users into customers. We’ll unveil what mobile conversion rate optimization is and how to do it effectively. Mobile Conversion Rate Optimization Since more and more prospects use their smartphones to access your website, social media, or landing page, it’s a must to pay attention to mobile conversion rate optimization. Let’s start with a definition of this term. Mobile conversion rate optimization is the process of improving your site or landing page based on the requirements of smartphone or tablet users. Business owners aim to optimize their websites for mobile users, including website design, CTAs, loading time, and user experience, to increase satisfaction and boost conversion. There are several main strategies you should keep in mind when working on mobile conversion rate optimization. ensure that your site automatically adjusts to the small smartphone screens once users open your website; create a mobile-friendly layout, providing seamless navigation and experience for prospects; ensure that site loading time is around 2 seconds and around 8.6 seconds for mobile devices; provide a simplified navigation menu to find the necessary information on your site; use a visible search bar so that users can find the necessary products more easily. Implementing your mobile conversion rate optimization strategy can be a time-consuming process when you do everything manually. Yet it can be easier with special platforms that will take the majority of your team’s responsibilities. So, let’s jump into our list of the best tools for conversion rate optimization. 5 Conversion Rate Optimization Tools LIKE.TG UserTesting Optimizely Hotjar Userpeek There are plenty of platforms you can use to optimize your conversion rates. In this section, we’ll list the best of them for you to consider. So, let’s dive in. 1. LIKE.TG LIKE.TG is a multichannel marketing platform that combines multiple valuable products used for conversion rate optimization. Email marketing software is one of them. If you decide to incorporate the service for sending email campaigns, you’ll enjoy the benefits of personalization, segmentation, a built-in spam checker, a drag-and-drop editor, a library of pre-built templates, an email verifier, A/B testing, follow-up emails, and many more. You can also use Automation 360 to send trigger and transactional emails. These will help you follow up with potential customers once they perform specific actions, improve their shopping experience, and boost engagement, which contributes to higher conversion rates. Besides email campaigns, LIKE.TG allows you to create web push notifications, chatbots, and subscription forms to collect prospects' personal data, engage with them, and provide personalized offers. With these tools, you can craft targeted messages encouraging leads to convert. Below, you can see how easy it is to create a professional email campaign using the service. Pricing: When leveraging email marketing for conversion rate optimization, you can start with a free plan that includes 15,000 emails, 500 subscribers, 3 sender email addresses, 1 domain, 1 website or bio link page, and 100 verifications. If you need to send more email campaigns to your subscribers, upgrading to a paid plan starting at $8 per month, billed annually, could be a worthwhile investment. 2. UserTesting UserTesting is a perfect solution for startups, enterprises, small businesses, and mid-markets. It provides valuable products for UX design teams, UX research teams, digital product teams, and marketing teams. With UserTesting, you can collect user feedback on any experience with your company. You can identify opportunities for better user experience, evaluate the quality of your website, including trust, ease of use, and layout, analyze site visitors using a pre-production experience, and assess new ideas. Below, you can see how to use UserTesting to create surveys and collect feedback on your new ideas, prototypes, applications, concepts, new designs, and more. Pricing: You can contact the sales team to find out about the company’s pricing. 3. Optimizely Optimizely helps you convert more users into clients by using A/B testing. The service helps you obtain valuable user insights and ensure seamless experiences, enabling you to convert more site visitors into customers. The platform allows you to experiment using an easily implemented, no-flicker snippet without any negative influence on your site performance. Optimizely is open for collaboration between team members. They can easily craft hypotheses and variations. It has idea submission forms and backlog, workflows, variation design tools, and approval checklists. All this activity is easily shareable and trackable due to the service's calendars. Below, you can see how to set up and run A/B tests using Optimizely. Pricing: You can contact the company’s support team for details on its pricing based on the features and products you need. 4. Hotjar Hotjar is a useful service for product and marketing teams, product managers, UX designers, and researchers. The platform offers various products enabling you to identify areas for improvement using visual user insights, find out what customers want directly, unveil bugs and broken flows, and focus on the right issues. With the platform, you can create heat maps visualizing user behavior. They will show you how users move, click, and scroll so you can remove friction and convert more people into paying customers. Using Hotjar enables you to quickly figure out what makes users frustrated and eager to leave your site. Besides, the platform helps you analyze user behavior across different devices, including smartphones, laptops, and tablets. This will allow you to find space for optimization and provide an excellent experience across all devices. With recordings, you can watch users’ full journeys, assess their experience, and find problems. Once you identify issues, you can improve them using recordings and user feedback for data-backed updates. The platform makes it easy to gather feedback from users. Below, you can see the process of creating a heatmap in Hotjar. Pricing: The platform has a free plan, including 35 daily sessions, unlimited heatmaps,recordings of user sessions, and basic filters. The paid plans start at €32 monthly if paid annually. It provides 100 daily sessions, page view filters, session information and technology filters, and events API. 5. Userpeek Userpeek is a remote usability testing solution that allows you to assess user experience with your website and optimize specific areas for better satisfaction. With its help, you can get real user video feedback (watch videos from real people using and commenting on your site’s usability and product), use tagging and annotations, and get speech-to-text transcriptions. The platform helps designers collect actionable user data, test designs, functionality, and user flows. Below, you can see the process of creating user testing in Userpeek. Pricing: Hotjar does not offer a free plan, but you can access its benefits by purchasing a paid plan priced at $211 per month when billed annually. This plan includes 5 monthly testers, credit rollover, unlimited projects, advanced test templates, annotation tagging features, and AI speech-to-text transcripts. Optimize your conversion rates to get more benefits with the same investments. LIKE.TG will help you do this easily—you can sign up and try a variety of our services, from a subscription form builder to an email campaigns management system.

Content repurposing is transforming the existing content into a new format aimed at reaching more people. It helps expand your reach, minimize costs, and establish a strong online presence. In this article, you’ll find out why content repurposing is important and unveil its 9 benefits. You’ll also figure out how to choose content for repurposing, explore 7 ways to repurpose your content, and get inspired by our amazing examples. Why is content repurposing important? Content repurposing helps content scale faster and appeal to new audiences. Brands can distribute information more effectively when reusing the existing content for new platforms. Once companies succeed in recycling their evergreen content to make it suitable for different channels and meet the audience’s needs, they will provide value both for people and their businesses. Being active on social media and other platforms means that a brand cares about its customers and their opinions. With content repurposing, you’ll be able to constantly interact with your target audience. Frequent publishing of podcasts, videos, blog and social media posts will help you establish a strong online presence and good relationships with your customers. As a result, your reach will grow. Transforming your content into new formats helps boost your SEO. If you have different content formats with the same keyword, your position in search engines will improve. Now that you know why content repurposing is important, let’s discover its benefits. 9 Benefits of Content Repurposing Content repurposing brings many advantages to business owners. The most essential is to recycle the content right and choose the most appropriate channels for content distribution. If you manage to do it successfully, content repurposing can help you: reach a new audience; achieve multiple goals; improve the deliverability of information; save time and money; present content in different formats; reinforce your message; establish a strong online presence; improve organic visibility; take care of SEO. Now that you know the benefits, it’s time to figure out how to choose content for repurposing. How to choose content for repurposing? To select the right content for repurposing, look at your metrics. You need to identify the performance of your blog posts. You need to pay attention to the five main metrics in Google Analytics to evaluate the success of your blog. These indicators include average time on page, page views, returning users, goal conversion rate, and average pages per session. Transform relevant blog posts that have high performance into other content formats. These blog posts should bring value to people and educate them about relevant topics. Once you have your blog posts identified, it’s time to think about the best format that can bring valuable experience to users. Finally, think of the best ways to distribute your information and appeal to people. Now that you know how to choose content for repurposing, let’s explore 7 ways to repurpose your content. 7 Ways to Repurpose Your Content As soon as you are sure to get involved in content repurposing, you need to decide what content you want to make. You can turn your blog posts into the most wanted types of content. We’ll now review the most popular formats people enjoy the most. Transform blog posts into podcasts. If you have some blog posts with valuable information you would like to share with your audience, consider creating an episode for a podcast. It’ll bring benefits to your business and podcast listeners. According to statistics, around 60% of US consumers older than 12 listen to podcasts, so you can expand your reach. Podcasts bring their owners brand awareness, higher traffic, and a larger customer base. With a podcast, you can deliver complex information. Turn articles into videos. Since 87% of marketers say video has сontributed to the increase in traffic, this content format is worth considering. Video is a highly engaging type of content people enjoy watching. It allows you to familiarize people with your brand and helps customers make buying decisions. Since multimedia works well with all types of screens, users can enjoy watching your educational materials from laptops and phones. After creating a video, distribute it to multiple platforms so that everyone can access it easily. If you upload it to YouTube, people from different locations will learn about your company and drive views. Collect educational materials to create an ebook. If you have useful content, make an ebook. Collect the information you have on the topic that might come in handy for learners. For instance, if you have CV templates and good content about creating professional CVs, it’s worth making an ebook. There will be many job seekers who need to create a perfect resume to get hired. Don’t forget to promote your ebook by sending email campaigns and publishing posts on social media. Make use of SlideShare. SlideShare is a hosting service that allows users to upload professional content like infographics, presentations, and other important documents. If you have information to transform into one of these formats. Make a slide deck with this data and upload it to the platform. Presentations and infographics are starters and professionals to deepen their knowledge. This step will enable you to reach more people and increase impressions. Include statistics in social media posts. Having accurate statistics is essential for your company since it makes your brand look more credible and reliable. Moreover, when we talk about social media networks. If you have such information, use it in your posts. Transform this data into a graphic, infographic, image, or video so that viewers perceive your information better and believe in your expertise. Show that you track industry data and care about it with your social media posts on Instagram, Facebook, and Twitter. Leverage different social media platforms and tools to distribute your statistics. Create an online course. Consider using the information in your blog posts to create a comprehensive online course. It can include guides, lists, examples, and how-tos you already have. You just need to recycle the content to suit the video format. Work with your team to structure your course. An online course will show your expertise and give participants the information they need. Update old blog posts. If your blog posts include evergreen content, they shouldn’t stay in the past. Updating relevant posts is a must for your content strategy. You have publish-ready content, which saves your time a lot. Update it with additional information to make your blog posts sound relevant and current. As a result, readers receive quality content with the latest data. Now that you know how to repurpose your content, it’s time to explore our examples and grab some inspiration. Examples of Content Repurposing There are many amazing examples of content repurposing you can use as a hint for creating new formats of content to expand your reach. We’ll review the successful examples so that you know what you can do with your articles, blog posts, videos, etc. ProBlogger The founder of ProBlogger, a blog that helps people earn money blogging, had lots of success with his “31 Days to Build a Better Blog”. So Darren Rowse decided to make the most of its series and turned it into an ebook. The ebook costs $29.99. Now when the initial launch was years ago people still buy it. People use the materials from this book for various online courses. Jay Baer Jay Baer has a different approach to content repurposing. The founder of Convince and Convert creates different short videos, usually three minutes in length, on diverse topics and reuses them to create various types of content and publish them on his website. He turns these short videos into Medium posts, iTunes audio podcasts, blog content, promotions, etc. Moz Moz increases the involvement of its audience with the help of Whiteboard Friday videos. Since video is one of the most effective and engaging ways to reach customers, the company leverages the method to communicate necessary information. Each user can receive videos individually and also explore blog posts and their video transcription. Congrats, now you know the benefits of content repurposing and ways to do it. Hope our examples will serve you as a hint for your future content transformations.

A conversion path is a process during which site visitors provide their contact information and turn into leads. It encompasses descriptive and noteworthy content, visible call-to-action buttons,landing pages, and thank you pages. In this article, we’ll unveil how a conversion path works and the ways to createit to generate more leads. Obtaining personal information from an anonymous visitor and converting this person into a lead isn’t an easy task. Site owners should know at which stages people stop and don’t convert. It’ll help them optimize the process. By developing well-thought-out conversion paths, companies increase their chances to motivate users to start theirbuyer journeyand obtain new customers and promoters of their brands. How does a conversion path work? A conversion path and its components (informative content, visible CTA, landing page, and thank you page) help brands attract visitors and convert them into prospects. With the right elements, businesses get more qualified leads, customers, and sales volume. By creating and publishing quality content in different forms, brands educate site visitors about their products. This way, people canlearn about what is important and interesting to them. With calls to action, users can access and enjoy a company’s blog posts, videos, and other content. A properly designed landing page aims at receiving information about readers, usually through an opt-in form. After submitting the required information, a new lead sees a thank you page with an offer. Now let’s walk you through the ways to create your effective conversion path and get more clients. How to Create a Conversion Path to Generate More Leads Publish quality content Design a visible and attractive CTA Develop a landing page that appeals to your ideal customer Create a great thank you page In this section, we’ll discuss several great techniques essential for attracting more prospects to your product. Publish quality content The most powerful tool in inbound strategies is great content. Informative and relatively long articles, interactive and educational videos, and other forms of content turn occasional visitors into leads. Companies find different tools to communicate the message of their brands to their target audiences. They reach prospective customers with their content in emails and on landing pages and blogs. You should be ready to create excellent content and optimize it for your buyer personas. It’s necessary to address the needs of your ideal customers and solve their problems. Focusing on their challenges and goals is your top priority at this stage. Design a visible and attractive CTA To let visitors access the landing page of your product or service, you need to have a CTA button. It should be visible and clear and encourage users to click. Remember, you begin a conversion path with each CTA. Hence, the better the button, the more chances to obtain additional conversions. Let’s take MAC Cosmetics, for example. The email below contains a large CTA button to take the person to the necessary landing page. Develop a landing page that appeals to your ideal customer Once your content is ready, it’s time to jump into the next step — developing your landing page. Think about the ways to present your content and make people convert. To get more leads, make sure you have opt-in forms. Besides, your landing page should contain the benefits of your productthatare the most relevant to customers. Don’t forget to create separate landing pages for different products. Let’s take Codeacademy’s landing page, for example.Apart from being attractive and clear,it includes the information a client needs and an opt-in form. Besides, visitors can find out the platform’s benefits right away. With LIKE.TG, you can create a visually appealing and mobile-friendly landing page without any technical skills by using our drag and drop builder. You can see one of LIKE.TG’s templates for landing pages below. Create a great thank-you page This page is the end of your conversion path. These specialized website pages contain the information you promised in exchange for a person’s contact information: articles, books, templates, visuals, etc. They can also include CTAs to stimulate visitors to start their buyer journey. For example, a thank-you page by SimplyMeasuredinforms visitors that a guide is sent to their email addresses. To put it simply, anonymous visitors whocomplete their conversion path can become your company’s leads. The right path converts users into leads and then into your brand’s customers. Therefore, you need to do your best to design and implement this strategy for your company to reap its benefits.

Contextual marketing is advertising the products relevant to people’s current needs. It aims to personalize promotions by studying user buying behavior. In the article, we clarify what contextual marketing is and why it is important, highlight its benefits and describe the way it works. We also provide examples of successful contextual marketing campaigns and explain why they are so powerful. Why is contextual marketing important? According to Statista, spending on contextual advertising will grow by 13.3% every year. In this section, we explain why this process is so promising and how it can help you boost your company. The main advantage of contextual marketing is providing perіonalized and relevant content to the audience. Slideshare states that 80% of people are more likely to purchase from a brand that ensures an individual approach. Consequently, contextual marketing allows companies to attract more clients by offering personalized experiences. Contextual ads are not annoying because they offer the products that users need at the moment. Contextual marketing is cost-effective because providing only relevant advertisements lets businesses generate more sales. You can save money on the promotion of the ads that don’t meet the users’ needs. The success of contextual advertisements is easy to measure, so you can optimize your strategy anytime it is necessary. Now you understand why more and more businesses choose contextual marketing to sell their products. Let’s go further and discover the benefits of this type of promotion. Benefits of Contextual Marketing According to McKinsey Company, 71% of consumers expect personalized experiences. This fact explains the overall interest in contextual marketing and its strong position within other ways of product promotion. Discover more about its benefits in this section. It helps increase conversions and generate more sales. Contextual advertising promotes products that people want when they are ready to make a purchase. It helps get a higher click-through rate and increase ROI significantly. It improves customer satisfaction and engagement. Contextual marketing involves the placement of the ads relevant to the previously viewed content. Therefore, users are more likely to engage with them. Also, such promotions help consumers save time on searching for necessary products which increases the rate of their satisfaction. Moreover, providing personalized experiences allows you to improve your service quality, build trust with your clients and make them more loyal to your brand. It helps increase retention and reduce cases of brand switching. When the customers are already loyal to your brand, it is vital not to irritate them with continuous advertising. Contextual marketing allows you to promote your products only when people are interested in them. Such an organic advertising strategy will motivate consumers to choose your brand again and again. It is cost-effective and easy to measure. Platforms charge payment for clicks on contextual ads, not for views, which decreases the cost of the promotion significantly. You can track the performance of your ads using such metrics as CTR, CAC, and the number of conversions. A deep analysis of them will let you define the weak points of your strategy and improve it to make it more effective. These benefits motivate many business owners to implement contextual advertising into their marketing strategy. We explain how to use this type of promotion effectively in the next section. How does contextual marketing work? Launching contextual marketing campaigns is easy, but there are some peculiarities you need to know. In this section, we describe how to set up contextual ads and explain how contextual marketing works. The first step is to define the main parameters of your promotions. You should identify the topic, such as food, clothes, cars, etc. and select 5-50 related keywords. Exclude negative keywords if you don't want your ads to be shown for a specific search query. You can also set a broad or specific reach for your promotion. Broad reach means placing your ads based on the topic, while specific reach makes them appear only on the pages that match with chosen keywords. Once you define the parameters of your promotions, Google searches for the most relevant pages on the network. The platform examines page structures, languages, texts, images, link structures, etc. to find the websites your advertisements will fit. When people search for something on the Internet, the server analyzes the data about the URLs they visit and chooses the best pages your ads should be promoted to. If the chosen parameters match the content on the website, your advertisements can be placed there. Such a strategy allows companies to reach the audience interested in their products and increase the effectiveness of advertising campaigns. In the next section, we provide a few examples of successful contextual marketing to inspire you to optimize your promotions. Examples of Contextual Marketing According to CodeFuel, 49% of marketers in the US use contextual marketing. This percentage is growing, and such ads are becoming more and more popular over the years. Below we provide examples of successful contextual marketing campaigns launched by well-known companies. Fitness Blender This popular website provides many workouts and programs to help people improve their physical and mental health. While reading their blog you can see small advertisements on the left of the page connected with the topic of the article you read. For example, below there is a screenshot of the ad that promotes a guide on roller exercises. It may be relevant to the readers of the blog that are already interested in healthy living. Amazon This company uses contextual marketing to promote products similar to the ones you are looking for. Once you open the product page on their website, there is a sponsored card with suggestions on the left of the screen. There is an example of such a promotion below. LinkedIn This employment-oriented platform allows you to find jobs that fit your profile. Look at the screenshot below. When you open the companies’ pages, there are sidebar advertisements with vacancies on the left. Such contextual ads are beneficial both for businesses and workers. They help companies find experienced staff and, at the same time, provide a list of offers to employees who use Linkedin. Congrats, now you know what contextual marketing is and why it is important, understand its benefits, and the way it works. You have discovered examples of successful contextual ads and can use this type of promotion for your company.

Conversion marketing is a set of activities aimed to increase the conversion rate — the number of users who visit a site and convert into leads or customers, depending on your goals. Watch this helpful videofrom Neil Patel to learn some actionable tips on improving conversion rates in your lead generation strategy. Importance of Conversion Marketing In internet marketing, it is easier and cheaper to generate leads compared with offline stores, but the conversion rate is much lower. According to WordStream, the average landing page conversion rate across industries is 2.35%. Сonversion marketing requires you to pay close attention to how effectively your website converts. It helps identify the reasons why only a few people convert or the causes of a sudden drop in the number of conversions and take the necessary steps to get back on track. If with 10K of visitors on your landing page 1% convert into customers, it means 100 purchases. Conversion marketing helps improve that balance, so even a one percent increase turns into 200 purchases in such a case. Bring conversion rate up to 5% or even 10% to get a dramatic change in your revenue. Use this formula to calculate the conversion rate: Keep on reading to find out how conversion marketing will help you achieve your goals. Conversion Marketing Best Practices Optimize your website Engage with the target audience Build a trustful brand image Automate your processes Conversion marketing is based on controlling the conversion rate. Here are some actionable tips to improve it as well as your overall performance. Optimize your website Website usability. Among common reasons for the low number of conversions are usability issues on your website. It may be poor site navigation, which makes users struggle to find the products they need. Create product names relevant to what you sell, for instance, "nylon dog collar" or "leather cat collar." Make sure you set up filtering right, and the categories are logical. Avoid overwhelming users with too many options; otherwise, you will make their shopping harder. Google search. Searching on Google is the first thing the majority of consumers do when they consider making a purchase. Make your products easy to find on Google to acquire more leads with search engine optimization. Mobile usage. Mobile optimization is a necessity due to the global spread of smartphones and the enormous amount of time people spend on them. Make sure all elements of your content — text, CTA buttons, links — are responsive and display well on screens with different resolutions. Engage with the target audience Another common reason for the low conversion rate is that you try to promote your products and services to uninterested people. It may happen because you failed to clarify your offer or contact your base for a while, and it became outdated. There are some ways to deal with that: Run re-engagement campaigns. Send re-engagement emails to refresh your relationships with inactive users. Keep on communicating with those who responded, and remove from your mailing list those who ignored. Implement personalization. Come up with more relevant proposals to help users deal with specific problems they need to solve. Start using subscriber’s name in the email subject line and go beyond that — send personalized emails, SMS, and web push based on segmentation. Segment your audience. Market to the groups of people that have some common characteristics like age, gender, location. To satisfy even more customers and improve the contents’ relevancy, utilize behavioral segmentation. Show targeted ads. Use Google Ads and Facebook Ads — advertising platforms with massive coverage and detailed options for targeting. Gain new warm leads with very specifically targeted promotions for people who are interested in your services. Use remarketing and retargeting. Retargeting multiplies the chances of generating more leads by showing ads relevant to people’s search queries and behavior patterns on websites. Remarketing, in its turn, is a repeat display of banner ads containing the goods that users have viewed earlier. It works with the help of a tracking pixel or a JavaScript-tag. Build a trustful brand image Make your brand stand out: it will encourage people to share your content on socials, bringing in warm marketing leads, which are easier to convert. Here’s what you need to work on aside from usability and targeting to build your brand: Content. Make high-quality professional images of your products from appealing angles. Write a persuasive copy explaining why your products are worth buying and using. Make clear calls-to-action: it’s a crucial element for getting people converted into customers. Social proof. Add social proof — good feedback and reviews on your website. It is an excellent idea for dispelling doubts of customers who are yet hesitating to purchase. Multiple channels. Represent your company on various marketing channels like email, SMS, social media, and chatbots. Choose only those channels that are relevant and convenient for your target audience. Read more about multichannel marketing here. Automate your processes Automate repetitive tasks that your support or sales team takes care of. Onboarding, answering frequently asked questions, explaining product details — you can optimize all that. Here’s how. Email marketing. Send welcome emails, onboarding drip campaigns, and abandonment shopping cart emails. Send these and other kinds of trigger emails with LIKE.TG for free. Chatbot marketing. Use a chatbot to help users 24/7 and make the living of your support team a little bit easier. For instance, a chatbot can help users with booking a room at the hotel or assist with getting acquainted with the services your company provides. It is also a way to move users down the sales funnel towards the exact product they need. Push notifications. Web push notifications help to inform your audience about new offers and news connected with your brand. SMS marketing. SMS marketing is a way to initiate flash sales, contests, and share coupons to encourage local people to make a purchase. Read our blog article, which contains tips to improve your conversion marketing.

Conversational marketing is a strategy that implies communicating with customers with the help of live chats, chatbots, and voice assistants. A consumer can reach a company through these forms of communication when visiting a brand’s website, social media, or paid ads.This method helps attract more prospects, understand their needs, and lead themdown the sales funnel faster. LIKE.TG allows you to reinforce your conversational marketing strategy with the help of chatbots and a live chat for your website. In this article, we’ll discover conversational marketing statistics and benefits. We’ll also review three conversational marketing platforms that canhelp you get inspired by some outstanding examples. Conversational Marketing Statistics Conversational marketing allows businesses to communicate with their leads, solve their problems just in time,and provide them with the information they need. Face-to-face communication is essential for customers, and livechats and chatbots help connect the digital and physical worlds. Statistics prove that prospects often need personal assistance. 71% of buyers prefer to communicate with brands in real time. 52% of consumers mention that they will purchase from a brandagain if its team provides supportin a live chat. Moreover, conversational marketing brings advantages to businesses as well. 79% of brands report that a live chat contributes to customer loyalty, a higher number of sales, and increased revenue. Now thatwe have reviewed the most important statistics that represent the benefits of implementing conversational marketing, let’s walk you through each of them in more detail. Benefits of Conversational Marketing Entrepreneurs implement the technique because of the variouspros it brings to businesses. Companies aim to enhance user experience and implement innovation so that customers can perceive them as industry leaders. Moreover, conversational marketing is an excellent opportunity for businesses to get insights into their customers’ needs and problems. Apart froma better buying experience, the strategy enables brands to qualify leads, connectthemto the right departments, and effectively move prospective customersdown the sales funnel. As a result, businesses acquire more conversions, high organic traffic, and a wide customer base. Close communication with customers allows companies to understand their needs and address them quickly. When a company knows a lot about its consumers, it can effectively identify the right time to implementupsellingand cross-selling, increasing its revenue. By engaging with customersusing the most suitable channels like live chats or chatbots, brands provide users with an excellent buying experience.This tactic improves customer satisfactionandencourages word-of-mouth promotion and referrals. As a result, a brand can obtain new customers. The majority of startupowners assume that creating chatbots requires some special skills and knowledgewhen it actually doesn’t. Wehave gathered several conversational marketing platform examplesthat don’t require you to specialize in programming or coding. 3Conversational Marketing Platforms Although developing a good chatbot can take a lot of time and effort, there are still a lot of excellentplatforms that help simplify the process. Consider using the following platforms to provide your customers with instant help. LIKE.TG Our chatbot builderallows you to automate replies, manage customers’ inquiries, and move leadsdown the sales funnel. You can set up a chatbot on the most popular marketing channels like Telegram, Whatsapp, Facebook, and Instagram. By creating a chatbot using LIKE.TG, you have an opportunity to quickly consult customers and provide them with all the necessary information about your products. LIKE.TG allows you to add up to 10 quick replies to make the process faster, use buttons to redirect users to your site, or provide the necessary information using links. To enhance your sales process, theplatform enables you to receive payments from customersright in the chatbot by integratingyour preferred payment system. Check out our article to find out how you can create a chatbot for free. Below you cansee how to start creating a chatbot flow with LIKE.TG. There are several variables you can include to start a flow. Free plan: up to 1,000 subscribers, three bots in Messenger and Telegram, ten variables, one RSS feed for auto-posting, and API. Paid plan: From $7.88 per month for one user, billed annually. The platform also enables users to create a live chat for their website. It helps introduce a company to a user, collect user data, and convert more leads into customers. You can integrate a live chat with landing pages, chatbots, and CRM for better performance. This way, you can increase your outreach, blow up conversions and store all the data about your clients in one place. With our service, you can design a nice live chat widget that aligns with your brand style, welcomes new site visitors, and assists them during their journey. Set up automated flows answering their FAQs and let them talk to a live chat agent if they need more help. Below you can see 3 default triggers that can launch the flow. You can create your own triggers based on keywords. For more information about creating a live chat for your website, check out our Knowledge Base. Free plan: 1,000 active users and 10,000 conversations across all messaging apps.Paid plan: the price depends on the number of subscribers. Chatfuel The service empowers you to automate all your marketing effortsusing a chatbot. It will help you manage yourlead generation and customer support service. It provides you with an editor that allows you to design chatbots to your liking without any coding skills. The platform enables you to create a chatbot that can provide your customer with information and advice. Since brands oftenuse popular social media platforms, Chatfuel offers you to integrate withlots of otherplatforms. It also provides users with access to analytics to explore their chatbot performance and gather valuable insights. Below you can see how to create a chatbot with Chatfuel. Free plan: 30-day trial.Paid plan: From $15 per month. 13chats 13chats is a platform that suits the needs of marketers, support teams, and sales reps. With its Facebook chatbots and live chat option, you can boost sales volume and customer satisfaction. If you have a small or medium-sized startup, you can use 13chats to improve your online chatservices. It allows you to use a drag-and-drop editor to create professional message flows with no coding skills or knowledge. 13chats’chatbots enable you to update customer info, upcoming promotions, product releases, webinars, and personalized offers. Moreover, you have the access to chatbot analytics to evaluate your performance. These insights can help you deliver the best content that meets customers’ needs and desires. Below you can see an example of chatbot audience activity analytics. Free plan: Available forever.Paid plan: From $13 per month. Examples of Conversational Marketing Brands need a human approach to obtain the necessary information from visitors, such as a conversational marketing strategy. Let’s delve into several examples to grab some inspiration from established companies. Kayak Kayak’s interactive chatbot empowers travelers to find the necessary flights and hotels in Facebook Messenger within minutes. With its help, customers can search for hundreds of hotels, flights, and places to visit and book everything they need. The main advantage of the chatbot over its website is that a user can search the history and find thenecessary information when opening a conversation with a chatbot. Sephora Sephora tries its best to engage customers and provide them with a human approach. The retailer designed two Facebook Messenger chatbots that assist its leads and customers. Sephora Reservation Assistant helps customers book a makeover while the Sephora Virtual Artist chatbot allows customers to find the products they look for. Simply put, conversational marketing is effective if you aim at reaching out to yourtarget audience, exploring their needs, and addressing them correctly. Nowadays, good customer support is impossible without a chatbot or live chat.

The conversion is the ratio of the number of visitors that have completed any target action inspired by advertisers, marketers, merchants, and content creators to the total number of site visitors. It's expressed as a percentage. In this video, Neil Patel unveils seven hacks to blow up your conversion rates. These target actions may be: making a purchase; registration; subscription for emails; downloading files; going to the landing page; visiting particular pages of the site; clicking on an advertising link. Conversion in email marketingdepends on the number of actions your subscribersmake. That's why you need to know the answers to the following questions: How many registration forms do users fill out? How many opens and clicksdoes your email have? How many orders did subscribers place in their shopping cart after you sent the email campaign? This is one of the methods to calculate conversion in email marketing. An example would be if you implemented email marketing for your online store. Let's assume that your email campaign has 500 unique clicks,and due to the coupon of this email, subscribersmade 14 purchases. In this particular case the conversion is counted this way: 14 purchases/500 clicks*100=2.8%. Why should you analyze conversion? As email marketing exists to increase profits and acquire new leads, you need to track the conversion after you sent a successful series of emails. If the click-through rate(CTR) of your email campaign is high, it's more likely that you will have more purchases and a high rate of conversion on the site. Compare the conversion coming from another channel (instead of emails), and you'll see the effectiveness of every marketing channel you use. One of the essential elements that increase the conversion in email marketing is a highopen-rate. Read more about it in our article.

Content promotion is a process of communicating different forms of content to the target audience through free and paid marketing channels. It helps generate traffic, enhance reach, increase conversions, and boost ROI. In this article, we’ll discover the importance and 6 working strategies of content promotion. We’ll also review 3 tools. Why is content promotion important? The content promotion enables companies to drive organic traffic, reach new audiences, and improve conversion rates. Both startups and well-established brands develop long-term strategies and plans for content creation to resonate with their audiences. Quality content is a must for any business since it helps attract prospects and bring new customers. However, if a company has entered the market recently, it doesn’t have the authority and love of many people. The audience is small. To increase it, business owners promote their content. Today, you can encounter various channels that effectively promote blog posts, services, podcasts, videos, and products for free and for a certain fee. You should only choose the most suitable one. With social media, PR, PPC ads, and influencer marketing, you can introduce your product to users. Once people know your company better from your content, they’ll consider using your product. Eventually, you can build strong relationships with users, establish trust, and gain a big customer base. Now that you know the reasons to consider content promotion, let’s discuss some amazing strategies. 6 Content Promotion Strategies Send your content to subscribers on your email list Share your new content on social media Add video to your fresh content Ask bloggers for help Distribute your evergreen content to communities Leverage paid ads If you have new content but low traffic, it means that your content isn’t promoted well. In this case, you need to revise your content promotion strategies. If you have no idea about the tactics you should choose, our list of outstanding strategies will help you. Check it out. Send your content to subscribers on your email list According to statistics, the number of email users around the globe amounts to around 4.3 billion. Email marketing is a powerful tool for content distribution. For sure, you have people who have already subscribed to your email newsletter. This means that they will gladly explore your new blog posts, articles, videos, and podcasts. With email marketing, you’ll reach all your subscribers, and those who find it useful will open the email and click through to read, watch or listen to your information. LIKE.TG’s bulk email service is a perfect solution for those who need a platform to create professional email campaigns and send them to the right segments of subscribers. Let’s take Academia, for example. Below you can see one of Academia’s emails informing its user about the newly available article related to the topics explored before. Share your new content on social media If you seek to obtain a large reach, you need to share your new content on all available social media, such as Twitter, Instagram, and Facebook. The main point is to identify what channel your audience prefers the most. Your potential clients might explore social media to find an appropriate company. If you regularly share your updates, these people might find something useful. The number of views, comments, and shares increases. Besides, social media is a perfect place for word-of-mouth marketing. If your brand provides fresh content, subscribers will appreciate it by becoming your advocates. Your regular visitors can share your post with their friends and increase the number of impressions. For example, Huawei updates followers about its new blog posts on Twitter. If interested, people can click the link and read the full article. Add video to your fresh content As you know, people always welcome visual content like photos and videos because they perceive it better. That’s why it’s always a good idea to repurpose content. Since 54% of consumers wait for more video content from companies, it’s worth creating a video. It’s especially critical for social media, where stories and reels are becoming increasingly popular. Short videos will help you promote new pieces of content and update people on releases. Below you can see how Semrush encourages beginners in marketing to check out its TikTok channel and its recently uploaded videos. Ask bloggers for help Influencers play an important role in targeted distribution. Since reaching certain audience segments is essential for the success of your content, you need a person who will connect you with them. So search for influencers who publish quality and informative content and have many subscribers. Some of their social media accounts might perfectly fit your topic and be useful for followers. For instance, My Favorite Murder promotes the first-anniversary episode of That’s messed up pod. Distribute your evergreen content to communities There are many online communities out there: Medium, Reddit, Growth Hackers, etc. They help you communicate your piece of content to the right audience segments. As a result, you get new readers and backlinks. The most important is to find the most appropriate platform related to your content. This will allow you to reach people interested in your industry and find your information valuable. Share evergreen content first since these articles or visuals are always relevant for people. For example, Reddit enables you to submit your content and see the reaction of the website’s users. Leverage paid ads Paid ads bring more users to your website and increase the number of conversions. They also help reach different audiences. With outstanding ads on social media, you can hook the attention of customers from various geographic and encourage them to purchase. Your content should be engaging, interesting, and informative. It should instantly communicate the value to people. If you do everything right, you’ll receive traffic and enhance your audience. Let’s take PPC ads, for example. If users search how to build a buyer persona, they instantly encounter paid ads of Semrush and Survicate at the top of search results in Google. Now you know the strategies, so let’s discover some tools that can foster content promotion. 3 Content Promotion Tools You can distribute your content successfully with the help of professional tools. In this section, we’ll review the 3 most powerful content promotion platforms. BuzzSumo Besides helping to create high-performing content, BuzzSumo also takes care of your promotion. The company empowers you to look for influencers related to your industry and connect with them. These opinion leaders will later promote your content on their social media. You can use Content Analyzer to get insights into the top-performing articles related to your company. Then, find out those with the biggest number of shares. After, you can find the top sharers. This is your list of influencers who might be willing to share and promote your new blog post, podcast, or video. The service provides a free plan yet with limited access. BuzzSumo offers 10 free searches per month. In case you need an unlimited number of searches, you can buy a paid plan with a monthly fee. The price starts at $99/month. Hootsuite Hootsuite empowers you to manage all your social media accounts on one platform. You need only a couple of minutes to schedule posts on multiple channels. The company’s calendar view enables you to review your content and schedule it for a certain time. Besides creating excellent content and delighting your customers with blog posts, you can also address incoming messages from users and get updated on the reviews. Hootsuite provides you with the opportunity to plan and publish paid ads on LinkedIn, Instagram, and Facebook. Once the ad is posted, you can track it without switching platforms. You can choose between two plans to start your 30-day free trial. It covers the minimum number of users, social accounts, and scheduling of unlimited posts. After the expiration of a free trial, you’ll need to buy a paid plan. The company charges its users $49 monthly for the most simple plan. Buffer Buffer is a perfect platform for starters since it helps plan content with your team and publish it. The service’s analytics provides you with access to social media performance and engagement to see your comments and get in touch with your audience. If you start your business and content promotion on social media, you can take advantage of Buffer’s free plan. You’ll get basic publishing tools, a landing page builder, and the opportunity to manage 3 channels. To enjoy the benefits of more features, you need to get a paid plan. The price starts at $6 per month and offers analytics and engagement tools. Amazing blog posts, videos, podcasts can’t reach many people without good promotion. That’s why you should always think out the strategies to obtain traffic and readers, listeners, or viewers. Hope our strategies and tools will come in handy.

Contextual advertising requires placing ads on site pages relevant to their content —for example, promoting kitchen utensils on a cooking blog. Google AdSense allows the owners of news sites, blogs, and entertainment resources to earn money by placing advertising banners on the site. How does contextual advertising work? Contextual advertising is an intermediary between webmasters (a.k.a. site owners) and advertisers who want to place their banners. Webmasters earn money after users click on an ad placed on their site. The cost per click on ads varies from a few cents to hundreds of dollars. It depends on a publisher, keyword competition, search volume, ad quality, and the maximum bid an advertiser can pay per click. The advertising network displays ads based on the page content. You need to tell Google AdSense what your ad is about by choosing the necessary topic and keywords. If they match the main topic of the publisher’s page, they can place this ad. Google will also analyze page text and structure, language, and keywords to select the most relevant page for an ad. After this analysis, Google AdSense finds a page that is the perfect match for your advertising. There are several types of contextual advertising predetermined by platforms where you want to place your banners. These include in-video ads, in-game ads, and display ads. Contextual advertising is often mistakenly confused with behavioral advertising. Let’s find out the difference. Contextual Advertising vs. Behavioral Advertising The difference between these two major advertising techniques lies in what they target. Behavioral advertising implies targeting user behavior, while contextual advertisingfocuses on context. Advertisers need to find pages relevant to their contextual advertising offers. It means that their banner should look natural for a user in this or that environment. For example, a banner ad promoting running shoes on a fitness blog and an ad offering users to buy reading glasses on a book blog is a perfect choice. Behavioral advertisingimplies targeting users who have previously interacted with this or that site. For example, if users view items, add them to their shopping cart, or read articles on a blog, they can then meet personalized offers on other sites encouraging them to go back to the site and make a purchase. Compared to behavioral advertising, contextual advertisinghas several benefitsthat include the following ones. Easy setup. With contextual advertising, you don’t need to collect, store, and analyze lots of customer data, which is the core of behavioral ads. No customer privacy policy issues. Behavioral advertising requires tracking pixels and collecting cookies, which GDPR regulates. Since cookies are considered users’ personal data, you should inform them how you will collect and use them further. Hence, in terms of privacy, contextual advertising is much easier to run. Stalking-free web surfing. Behavioral advertising makes users feel attacked. Navigating a company’s site doesn’t mean they want to buy from it since they could just compare prices or look for more information. Contextual advertising won’t make users feel stalked because banners are naturally knitted into the content of a page they read. Now that you know how contextual advertising works and are aware of its benefits compared to behavioral ads, let’s check out some examples. Contextual Advertising Examples New York Times uses different contextual ads depending on the site section. They placed an ad offering publishing services in their “Books” section. The next advertiser is Verizon. They promote their new Samsung phone on TechCrunch, an online newspaper about high tech and startupcompanies. Congrats, now you know how contextual advertising works, understand its benefits over behavioral advertising, and have some examples at hand. It’s time to create your own ad!

Content marketing is a marketing approach aimed at creating and distributing useful, valuable, and relevant information, establishing brand awareness, driving site traffic, generating leads, educating people about a specific brand and its products, building trusting relationships with potential customers, and many other purposes. In this video, a LIKE.TG marketer, Anna, explains how to use content marketing to your advantage. In this article, we’ll unveil why content marketing is important, discover statistics and benefits, and find out how it works. We’ll also review content marketing tips, services, and examples. Why is content marketing important? Content marketing is essential for establishing a strong brand and relationships with the audience that trusts and prefers your business over others. Since most people nowadays search for products and services online, you have more touchpoints with prospects when adding quality content to your company’s site. Useful content encourages leads to engage with your brand and ultimately explore your products. In the end, these people might want to get solutions to their problems. Using content marketing helps you obtain higher website traffic, get customer loyalty, establish a competitive advantage, build credibility, and increase the number of potential customers. You can explore more on the benefits in the next sections of this article. Let’s find out more about content marketing in terms of statistics to have some real proof of its importance and necessity for every company. Content Marketing Statistics Content marketing is a powerful tool that empowers you to educate your target audience on your brand, demonstrate your expertise in the field, and have more conversions. We’ll support these facts with statistics encouraging you to develop an effective content marketing strategy for your business. So let’s check out some of the most robust stats. 51% of users land on websites thanks to organic search; 74% of companies report a boost in lead generation when using content marketing; 90% of businesses include content marketing in their overall marketing strategy; 41% of marketers use content marketing for establishing brand awareness, 33% use it for building customer loyalty, and 38% use it for boosting sales; 80% of respondents report that their content marketing strategy was very successful; content marketing campaigns are more cost-effective since they cost 62% less than other types of marketing campaigns; 50% of companies intend to increase their investment in content marketing in 2024; short-form videos bring brands the highest ROI among different marketing channels; video is the top-performing content format because 45% of consumers prefer videos over other types of content; 87% of businesses mention that video content enables companies to keep their audiences engaged, resulting in lower site bounce rates. These are only a few statistics that should make you pay closer attention to content marketing for your business. In the next section, we’ll delve into the most essential advantages content carries when implemented right. Benefits of Content Marketing Content marketing has numerous pros for businesses of all sizes. This section will discuss it in more detail. Higher brand awareness. When you consistently share quality content, you improve the visibility of your brand and eventually boost your reach. While people explore your blog posts, videos, podcasts, and social media posts, they find out more about the products and services you offer. Although they might not instantly purchase your products, they can consider your brand in the future. Positive brand reputation. Valuable and useful videos, blog posts, articles, and other materials enable you to show yourself as an expert and build authority. It will result in trust, credibility, and a positive brand reputation. Improved customer engagement. Numerous content formats allow you to communicate with your audience and boost engagement. Blog comments, social media discussions, and other channels are great mediums for answering customer questions, interacting with prospects, and educating them about your brand. Trusting relationships with clients. When publishing high-quality content regularly, you can build trusting relationships with users, encouraging them to become your clients over time. As a result, you’ll have customer loyalty and retention. Better site traffic. If you share valuable content consistently, you can take top positions in search results. More visitors will come to your site because of the content you publish. Besides search engine ranking, you’ll have more social media shares and referrals. Cost-effectiveness. Unlike traditional ads, content marketing is more affordable in the long run. You need to create quality content that attracts site visitors and update it over time, so no costs will be needed after sharing content. It can serve you for years and engage prospects effectively. Effective lead generation and more conversions. With good content, you can capture prospects and lead them through the sales funnel. It will help you turn site visitors into customers. Competitive advantage. By creating content, you can demonstrate your perspective and voice. This will make you stand out among competitors and encourage users to land on your site. Now when the advantages are clear, let’s find out how content marketing works. How does content marketing work? Content marketing can be used for different stages of the buyer journey, from when prospects discover the product until they purchase it. Reaching business goals effectively implies using the right content at each stage of the customer journey. Below, you can find which type of content it is advisable to use at each stage. Awareness stage. The content at this stage should be educational and respond to prospects’ concerns, problems, and needs. Blog posts, videos, and email newsletters are the most suitable types of content for the awareness stage. Consideration stage. At this stage, your content should combine valuable information and marketing. By showcasing your product's features and how they can solve customer problems, you can create more reasons to consider it. The consideration stage usually includes the following content formats: checklists, how-to blog posts, how-to videos, and worksheets. Closing stage. At this stage, the focus shifts to the sale. Your main task is to show why your product stands out from the competition and the reasons why leads should choose your brand. You can show your expertise by using the following content formats: user-generated content, case studies, product videos, testimonials, etc. Now let’s explore more content types you can incorporate at various customer journey stages. Types of Content Marketing There are numerous types of content you can use to attract prospects and convert them into customers. In this section, we’ll discuss the most popular types in detail. Blog posts. Articles and blog posts are the most spread types of content companies publish on their sites. They help highlight various topics related to industry, products, services, or customer interests. Infographics. With infographics, brands can communicate important information through charts, graphs, and illustrations. This format allows marketers to provide essential data in a short, engaging, easy-to-understand format. Videos. Video content is now one of the most popular formats brands use to showcase products, tutorials, behind-the-scenes footage, customer testimonials, and more. Videos are interactive, engaging, and easily shareable across various communication platforms. Podcasts. Podcasts are audio recordings people listen to on the go, during a ride or a workout. They can be presented in various forms, including interviews, discussions, storytelling, and ads. Podcasts are a great format for effectively bringing value to customers and educating them about your product. Ebooks. Content such as ebooks and whitepapers offer comprehensive insights into specific topics, providing thorough analysis, case studies, and research findings. These materials are invaluable tools for generating leads, commonly exchanged by companies for email newsletter sign-ups. Case studies. These reveal your product's practical benefits. They act as social proof, demonstrating the genuine value and usefulness of your products, thus encouraging potential customers to consider them. Social media posts. Social media posts allow you to share a wide range of information, including images, videos, text, and links to your product or website. By posting on Instagram and Facebook based on a specific schedule, you can establish brand awareness, boost engagement, and encourage new purchases. Email newsletters. With email newsletters, you can introduce your brand to new subscribers, send them attractive offers, update them on promotions, and invite them to loyalty programs. Emails help you deliver the necessary content right to subscribers’ inboxes. Webinars. You can engage with your audience in real time using webinars and live streams. This content format can be used for presentations, QA sessions, workshops, and other real-time events. User-generated content (UGC). Reviews, testimonials, social media posts, and user-generated videos refer to the content your customers create. These pieces of content are essential for every brand since they help establish customer trust and improve sales. However, when creating any of the above-mentioned types of content, you need to consider the influence of SEO on it because it will influence your website traffic, your posts’ visibility, and your reach on various communication platforms. How to combine SEO and content marketing? You can easily combine SEO and content marketing when creating blog posts, videos, webinars, and podcasts for top search engine ranking. When you use relevant keywords and create quality content with appropriate visual elements, it’ll emerge at the top of search results. The first point lies in conducting keyword research. Use Google Keyword Planner, SEMrush, or Ahrefs to find relevant keywords and create content your audience needs and searches for. It's better to use long-tail keywords and analyze competitors’ content to enhance your content and SEO efforts. With long-tail keywords, you’ll be able to target specific audience segments with smaller numbers of competitors and better conversion potential. After conducting competitor analysis, you can identify opportunities and understand the preferences of your buyer persona. The second step involves content optimization, focusing on adding keywords naturally, creating quality, relevant content resonating with your audience, and paying attention to content length. Thirdly, you should use clear structure and formatting, including headings and subheadings, optimized images, and internal linking. All these elements contribute to readability and SEO and ensure your content is visible to users. The next thing to do is to make sure your website is easy to use for everyone who visits it. That means it loads quickly, works well on mobile devices, and has a design that's easy for users to navigate. For the best combination of content and SEO, you should also build backlinks, choose the right channels for promotion, and develop a posting calendar. These steps are necessary if you want a wide reach and high brand visibility, resulting in higher conversions. Now let’s proceed to creating a content marketing plan. 11 Steps to Creating a Content Marketing Plan Determine your goals Understand your target audience Conduct analysis and content research Determine content KPIs Build content strategy Create a content calendar Identify your budget Create content Promote your content across multiple channels Evaluate results Optimize your content While developing a content marketing plan, align your content with business goals to effectively reach the target audience. That’s why we provide a detailed plan to create a plan for your company. Determine your goals. The first step involves identifying your objectives which should be accurate, measurable, and achievable. For instance, you can strive to improve brand awareness, drive traffic, attain more prospects, increase sales by 15%, etc. Understand your target audience. Conduct research to identify your target audience and develop an accurate buyer persona. You need to find their demographics, interests, problems, concerns, and preferences. Conduct keyword analysis and content research. When you decide to create new content, consider using tools to identify topics and keywords that are popular and needed. If you already have content, you need to analyze it and identify gaps, strengths, and areas for optimization. Pay attention to website traffic, engagement, and conversion rates to find out which type of content your target audience prefers the most. Determine content marketing strategy KPIs. You need to identify key performance indicators (KPIs). They’ll help you to track and evaluate the effectiveness of your content efforts. They are total visits, unique visitors, page views, traffic sources, time on page, backlinks, conversions, and many other metrics. Build content strategy. Your content strategy should be detailed and structured. It should mention all the aspects, including the types of content you'll create, content themes, messaging, and tone of voice. You should also identify and write your competitive advantage and have a unique value proposition for your product. Create a content calendar. For the best results, you need a schedule to publish your content. Consider creating a content calendar to identify the best days for sharing your blog posts, videos, social media posts, etc. Your calendar needs to include the topics, publishing dates, formats, and responsible team members. Identify your budget. Analyze the resources you need and you can allocate them for the execution of your content marketing plan. You need to calculate costs associated with experts, tools, software, and promotion channels. Create content. Align your content creation with your strategy and posting schedule. Make sure the content is relevant, valuable, and of high quality, resonating with your audience. Incorporate storytelling, visual elements, and interactivity to enhance engagement. Promote your content across multiple channels. Develop a promotion strategy to distribute your content across various channels and reach your target audience. Utilize social media, email marketing, SEO, paid advertising, and influencer partnerships to improve reach. Evaluate results. Monitor your content performance using special analytics tools and tracking KPIs, including site traffic, conversion rates, interactions with your content, and ROI. Optimize your content. Use analytics tools to identify weaknesses in your content and improve it based on the obtained data. Consider experimenting with new formats, promotion channels, and trending topics to improve performance. In addition to a content marketing plan, you need to develop a content marketing strategy. The next section provides a step-by-step guide on how to do this. How to create a successful content marketing strategy? To create a content marketing strategy that works, you need to consider several steps. We’ll unveil them below. Identify your primary goals. You need to have your main objectives clear when creating a content marketing strategy. They should be accurate, measurable, and achievable. Based on the goals, you’ll be able to find out how close you are to your primary business objectives when analyzing content performance. Develop buyer personas. The second step involves developing your ideal customer persona to understand your target audience and address their concerns. You need to identify their demographics, gender, needs, preferences, and pain points to create the right marketing offer and content. Conduct a content audit. If you already have content and you strive to improve it, consider running a content audit to identify your best-performing and low-performing content. This way, you’ll be able to focus on blog posts, videos, and social media posts valued by users. Make sure that all your content is relevant and high-quality. Find the right content management system. You should choose a content management system based on your needs, goals, skills, and budget. However, it’s better to focus on platforms that have all the necessary features and are easy to use. These include WordPress, Wix, Joomla, Magento, and others. Identify suitable content formats. Analyze your audience's preferences and the performance of existing content formats. Focus on the top-performing content to create more pieces and obtain a wider reach, visibility, and conversions. Optimize content for a wider reach. After publishing content, monitor its performance to identify the best blog posts, videos, webinars, podcasts, etc. This data will help you improve your content strategy and allow you to prioritize specific topics, keywords, and content formats. Now that you know how to develop a strategy, it’s time to uncover some excellent content marketing ideas and trends. Content Marketing Ideas and Trends to Follow in 2024 Interactive content User-generated content Personalization Evergreen content Content repurposing Short-form videos Creation of content with AI Sustainability Podcasts Communities Disappearing content Many companies incorporate various techniques and approaches aimed at driving visibility and awareness. However, not all of them are effective. In this section, we’ve compiled a list of content marketing trends that can bring your brand towards success. Interactive content. Engaging and eye-grabbing content is key to more interaction with users. You can achieve this by creating quizzes, polls, surveys, and infographics. Besides entertaining site visitors, this type of content brings value to users and customer insights to your marketers. User-generated content. It’s always a good idea to share successful customer stories and feedback to establish transparency and credibility. This way, you’ll not only gain trust but also showcase your products and establish a community. Personalization. Use all your customer insights and technology to craft personalized content that aligns with users’ needs. You can target potential customers with content based on their preferences, behaviors, and demographics for higher engagement. Evergreen content. Consider creating in-depth content with evergreen value. With such blog posts, videos, and podcasts, you’ll be able to attract website traffic and showcase your expertise. Content repurposing. You can bring even more value to users by repurposing your content and changing its format for site visitors’ convenience. For instance, you can turn long guides into short reels providing users with the best places to visit. You can transform any type of content you have into something more engaging. Short-form videos. Social media platforms like Instagram, TikTok, and Facebook are perfect for sharing short videos called reels. They are engaging, short, and useful for users. Reels matching with algorithms and trends can easily become visible to millions of people, boosting your brand’s reach and visibility. Creation of content with AI. AI is an inevitable part of everybody’s life, especially now when you can create content with its help. Consider using AI tools for new content ideas, drafts, and personalization. Sustainability. Your content should reflect your company’s commitment to sustainability. Modern customers pay close attention to transparent businesses that contribute to social and environmental change. Podcasts. Podcasts are extremely popular now, so it’s worth incorporating this content format. When starting a podcast, you can share insights, tips, interviews with experts, and interactions with users. Communities. Consider using online forums, social media groups, and live events to build a community of people around your brand. By communicating with your target audience in a new setting, you can easily establish customer loyalty and encourage community members to refer their friends. Disappearing content. Instagram Stories and Snapchat posts are perfect for sharing time-sensitive information and driving fear of missing out. You can use them for flash sales, attractive offers, and promo codes to establish a sense of urgency. Besides following trends and ideas in 2024, you need to consider using content marketing automation for more efficient work for your team. Let’s find out more about it. Content Marketing Automation Since content marketing is a complicated process that requires a combination of various tasks and processes, businesses need technology to manage them effectively. This section explains why to automate content marketing, its benefits, and how to do it. Content marketing automation is an effective approach to effectively managing your content, improving efficiency, establishing consistency, building scalability, and incorporating personalization. With its help, you can create, schedule, and distribute content, personalize your company’s messages, and ensure consistent and data-driven customer communication. Yet these are not all the pros you can reap after leveraging automation. Content marketing automation helps you: make data-driven decisions; streamline various marketing and sales processes; improve customer experience; establish trusting relationships with your audience; build customer loyalty; segment your audience; provide relevant and timely content; improve customer satisfaction; consistently publish content; drive conversions; reduce human error; reduce the workload on your content marketing team; reduce costs associated with content marketing. To effectively implement content marketing, we invite you to follow our step-by-step guide. Choose content marketing automation platforms that suit your goals. Build a list of tools that will help you reach your primary business goals, complete your tasks, and apply all the necessary features. These tools should comply with your budget and experience managing such services. Test them during free demos and trials. To ensure that the platform is perfect for your business, tasks, and goals, consider taking advantage of free trials and demos. They will help you learn about the platforms' strengths and weaknesses, as well as their features and pricing structure. Determine your tasks. After selecting the most suitable solution, think of the first task you want to complete with the service. For example, you can try to publish posts on multiple social media platforms at a time. Segment your audience. After identifying the tasks, you need to segment your audience by their interests. You need to identify people who might be curious about the social media posts you want to share on your platforms. Develop an automation workflow. The process depends on the platform you choose. Some services allow you to drag and drop the necessary elements to build workflows quickly and easily. You can cross-post using automation and outline the schedule for publishing on autopilot. These parameters and more are easy to set up with intuitive solutions. Run tests. Before running your automation workflows, make sure that everything works properly according to your requirements. Check the workflows for rules and triggers to prevent errors. After that, run tests to identify any possible mistakes. Review KPIs to assess performance. After running workflows, you need to monitor their performance. Track the key metrics, including views, engagements, and interactions with this post. If you are looking for the perfect solutions to set up processes related to content marketing on autopilot, we recommend you consider the following platforms: HubSpot, Marketo, Quark, or Brightspot. They will help you effectively manage your content and share it with customers promptly. Now that you know about the use of content marketing automation, it’s time to find out which tools to use. Best Content Marketing Tools and Services Topic Research Tools Content Creation Tools Content Distribution Tools Content Marketing Analytics Tools Social Media Content Marketing Tools Content Marketing Management Tools Visual Content Marketing Tools Content Optimization Tools AI Content Marketing Tools You can use many content marketing tools and services to automate multiple processes and tasks related to content marketing. In this section, we’ve compiled the best platforms for different content marketing needs to optimize your strategy and maximize results. Topic Research Tools A thorough topic research is a must for top-performing content yet it’s difficult to search competitors manually. Topic research platforms allow you to find relevant topics and keywords in seconds and discover how users search for information related to your industry. These tools help identify trending topics and content across multiple platforms, analyze content performance (comments, shares, likes, etc.), identify keywords and backlinks, find search questions, and many more. The best tools for this purpose include SEMrush, BuzzSumo, Ahrefs, Google Trends, AnswerThePublic, and Reddit. Content Creation Tools Content creation tools enable you to create various content formats, including blog posts, social media content, emails, audio tracks, presentations, infographics, etc. Their features often cover video editing tools, text overlays, marketing calendars, content scheduling, social media management, AI-driven content generation, and many more. You can use Hemingway Editor, Grammarly, ProWritingAid for better writing, Adobe Premiere Pro and Lumen5 for video content, and Audacity and Anchor for audio content. Content Distribution Tools Content distribution tools differ in the channels you want to use. They usually have the following features: content scheduling, social media performance analysis, email marketing automation, list management, video hosting, live streaming, etc. For social media management, you can use Hootsuite, Buffer, and Sprout Social. If you want to create and automate sending your email campaigns, consider using LIKE.TG, Mailchimp, or Sendinblue. When you want to share your video content, you can use YouTube or Vimeo. Content Marketing Analytics Tools With content marketing analytics tools, you can evaluate the performance of different content formats. Google Analytics, Adobe Analytics, and Matomo help receive data related to website traffic, user behavior, conversion rates, campaign effectiveness, etc. Platforms like Sprout Social, Buffer Analyze, and Hootsuite Analytics allow you to get post-performance metrics, audience insights, and competitor analysis. Social Media Content Marketing Tools When using social media content marketing tools, you can effectively plan, create, schedule, post, and analyze content. You can choose Canva, Adobe Spark, or Snappa to develop visually appealing social media posts. If you want to manage and schedule your posts, consider using Hootsuite or Sprout Social. Content Marketing Management Tools Content marketing management platforms are designed to help you plan, organize, execute, and analyze content marketing performance. For content planning and organization, you can use CoSchedule, Trello, and Asana. They will help you schedule content, communicate with team members, execute content projects, manage editorial calendars, etc. WordPress and Medium are the services suitable for content publishing. Visual Content Marketing Tools You can use platforms like Asana, Trello, or Notion to plan and manage visual content projects, distribute tasks, collaborate with teams, and manage project deadlines. To provide interactive presentations and storytelling experiences, consider using Prezi, Haiku Deck, and Google Slides. Content Optimization Tools You can select among numerous quality services to optimize the relevance and performance of your content. Yoast SEO, SEMrush, and Moz Pro will help you improve content for search engines, readability scores, and provide suggestions for optimization while Optimizely, Crazy Egg, and Unbounce allow you to run A/B testing and optimize landing pages for better conversions. AI Content Marketing Tools Using artificial intelligence is useful for content creation, optimization, distribution, and analysis. If you want to create content, consider leveraging GPT-3 Powered Tools, Articoolo, and Writesonic. They will help you generate articles, blog posts, product descriptions, and social media posts. Platforms like Idio, BrightInfo, and OneSpot enable you to personalize content based on user behavior and preferences. It’s time to jump into the most crucial content marketing metrics, helping track content performance. 12 Essential Content Marketing Metrics Evaluating the effectiveness of your content marketing strategy is key for identifying pain points and optimizing the overall strategy. That’s why we’ve compiled a list of the most crucial metrics to track after publishing your content. Page views (the total number of times users viewed your page); Unique visitors (number of individual users landing on your company website); Traffic sources ( the places where users come from); Average time on page (how much time users spend on your page with content); Bounce rate (percentage of users who leave your site after visiting only one page); Social shares (how many times users shared your content on their social media); Impressions (number of interactions with your content, including likes, comments, and shares); Organic search traffic (users landing on your site based on search results); Backlinks (the quantity of good inbound links from external websites to your content); Conversion rate (the percentage of users who took the desired action); Lead generation (the number of prospects generated through subscription forms and downloads; Customer acquisition (the number of new clients acquired). Besides metrics, you should also know what steps to take to do everything right. In the next section, you’ll find some useful best practices to help you seamlessly bring your content marketing strategy to life. 8 Content Marketing Tips Content marketing can be very effective yet it should have the right execution for the best results. Below you can find some great tips that will help you achieve your business goals faster. Be consistent. When creating and sharing content on your site, social media, YouTube, or other platforms, you should develop a posting schedule. Sticking to a predefined schedule enables you to be consistent in your content and provide users with value at specific timeframes. Depending on your audience preferences, you can share content daily, weekly, or monthly. Consider various content formats. Content can be presented in different forms and shapes to engage with the target audience and reach goals. You can combine several formats like blog posts, videos, infographics, podcasts, eBooks, webinars, or interactive quizzes to cater to different customer needs. Optimize for SEO. To reach top ranking in search engines, it’s a must for you to use relevant keywords, meta tags, and descriptions. All these elements will help you improve content visibility. Consider optimizing titles, headings, and body text based on the latest SEO algorithms and ensure that it’s good for users. Promote your content through different channels. Besides creating content, you should find the best ways to promote it and reach potential customers. Consider creating sponsored content or ads for social media, use email campaigns, guest blogging, and partnerships with opinion leaders to boost your reach. Interact with customers. Show your activity in comments by answering users’ questions, asking for feedback on your content, and organizing contests and giveaways. If you manage to respond quickly to customer actions in your blog posts, social media posts, and videos, you can show your appreciation for each of them. As a result, you can have a community of people who trust and love your brand. Use storytelling. By telling a compelling story, you can make your content engaging, competitive, and memorable. Consider adding memes, sharing customer success stories, or case studies to connect with users emotionally. Consider creating reels. By creating short videos based on the latest trends in Instagram and TikTok, you can get visibility and brand recognition. In a world of social media, you can become popular in days if you manage to create videos that resonate with the audience. Conduct online events. Webinars are a great idea for providing educational materials to your students and introducing your company. By demonstrating your expertise, valuable knowledge, and quality information, you can connect with your audience and resonate with their needs. Now let’s jump into the examples to find out where to get started with your content marketing strategy. Successful Content Marketing Examples You can find many brands that incorporate content marketing effectively and reach their business goals. We’ve compiled a list of successful examples for you to get inspired. Videos on YouTube — Move with Nicole Move with Nicole's YouTube channel is a great example of successful content marketing, driving views all around the world. Videos with yoga classes are short and sweet, allowing students with any experience to get started. Podcasts — Radiolab Radiolab is a podcast based on investigative journalism to provide answers to deep questions. Each episode focuses on different topics. One might involve science and other history, making it interesting and engaging for audiences with different tastes and preferences. Posts on Social Media — Influencers Posts on social media like Instagram and Facebook are very effective, especially when you have an enticing offer. In the example below, influencers collaborate to conduct a giveaway. This way, they can encourage engagement, including likes, comments, and views. The reel gathered 2,5 million views, around 80 thousand comments, almost 30 thousand likes, and over 4 thousand shares. Email Campaigns — Levi’s Levi’s drives subscribers’ attention with rewards and vouchers sent through email campaigns. The example below includes three vouchers customers can use to purchase their favorite items. The offer is time-sensitive, encouraging customers to purchase within a required time frame. This evokes fear of missing out and more sales. Blog Posts — Casper: 10 Dog Sleeping Positions + Their Adorable Meanings This article is an excellent example of a successful blog post, driving links from other websites and proving that the post is a reliable and credible source. It contains funny illustrations with all the most important information in short, readable text elements and enough white space, improving readability. Congrats! Now you know what content marketing is and why it’s essential. We hope that our tips and examples will help you develop a successful content marketing strategy.

Content intelligence is using a service integrating machine learning and AI that allows marketing teams to conduct content discovery, research, and monitor competitors. It helps companies successfully communicate their marketing message, reach prospects, identify the most effective types of content, and boost conversions. In this article, we’ll unveil the importance of content intelligence and the 3 best tools. We’ll also show how to select the right content intelligence tool. Why is content intelligence important? Since the number of blogs, webinars, influencers, and online courses is constantly increasing, businesses need to find the most effective and fast ways to reach their target audiences and draw their attention. Each article, blog post, post on social media, or webinar is a chance to attract prospects and convert them. That’s why it’s vital to create quality and informative pieces of content. With content intelligence, you can receive insights into customers’ content preferences. It provides a clear understanding of the best content marketing strategy for your potential clients by using competitor data and conducting a comprehensive research. Besides a full understanding of your audience, AI empowers you to analyze content for style, tone of voice, and other metrics that influence buyer decisions; create customer-centric content; receive insights into various types of content and clients’ responses toward them; predict the effectiveness of your content strategy; share quality, appealing, and engaging content that drives attention. To sum it up, content intelligence enables you to effectively reach prospective customers, develop engaging marketing content, and identify the most powerful strategy for your company. Content intelligence allows you to avoid privacy concerns and collect the necessary information for your marketing team. Now that you know the benefits of AI, it’s time to find out how to select the right content intelligence tool to ensure all the necessary information and analysis of your content. How to choose a content intelligence tool? With the quick change in technology, the success of your content strategy depends on the tool you use. Since the effectiveness of your content directly influences your conversions and revenue, we need to uncover the steps to choose the most suitable platform for reaching your long-term goals. Let’s dig deeper into this topic. Identify the main issues of your content strategy. Although AI-powered platforms can help you with content creation, they are still more effective for research and analysis. That’s why for the maximum effectiveness of the tool, you need to provide your business data. Provide the tool with your company's challenges and the problems you want to solve. This information will help the platform identify patterns and connections. Later, you’ll be able to use this information to your advantage: improve your content strategy, reach more customers, and boost conversions. Explore several content intelligence tools and their features. Since the number of companies that use machine learning is still low, you need to explore the available platforms in detail. Conduct short research to find out the features and the value they provide. Align these features with your business goals. Content intelligence tools might vary. Some of them help manage content, while others create it. Depending on your objectives, you need to find the right tool. These services cover multiple functions, such as using big data for content analysis, creating automated content, or making word suggestions. We recommend you choose a platform specializing in specific tasks you need to complete. It will help your team avoid work overload. Analyze the way these services manage data. Your next step includes analyzing how the tools gather, use, and store data. Make sure that these platforms align with your business policies and customer expectations. Next, consider the data you need for your content strategy to maximize this resource. As AI tools leverage various information sources to make predictions and analyses, you need to choose carefully. Decide on the features needed. To avoid task overload, pay attention to the platform’s features. You should figure out which of the available features your team can manage. This way, the tool will suit your workflow and existing strategy. Focus on the primary features your business needs to receive value. Outline the plan of action. Before using the platform, you need to clearly understand what to do and how to attain it. For this purpose, consider developing a step-by-step plan. With its help, you’ll understand how to install and use the tool. Make sure to include the training for your employees in your plan of action since it will influence your future success or failure. When creating an outline, cover the most valuable features, the most complex features, and the platform’s problematic features. The plan will help your team apply useful functions and avoid unnecessary ones. Try out the chosen platform. Once you finish all the previous steps, it’s time to test the chosen AI software. First of all, check if the needed features work properly. Afterward, test the service by using your workflow. Finally, consider making notes to identify bugs. Now that you know how to identify the most appropriate AI-powered platform for your marketing team, it’s time to review the 3 best tools. We’ve gathered the most powerful platforms based on their features, user experience, results, and pricing. 3 Best Content Intelligence Tools In this section, we’ll provide the 3 tools to help you develop content that meets your customers’ needs and requirements. Hope that one of them will empower you to create high-converting content and increase your revenue. Optimizely Optimizely is a perfect solution if you plan to create high-performing content, run experiments at scale, and improve your commerce business. The service provides two options: content marketing and content management. Content marketing platform enables you to schedule campaigns and collaborate across teams. Custom and intelligent workflows allow you to create appealing and quality content for your website or social media. To ensure the best customer experience, the platform enables you to run tests. By conducting experiments, you can collect customer insights, generate quality content, and improve the experience with your company. An easy-to-use WYSIWYG visual editor helps change your site if it doesn’t meet visitors’ expectations. This way, you can improve user experience and drive conversions. Below you can see how to search the content in Optimizely. Free plan: An intuitive, easy-to-use project management tool for small marketing teams.Paid plan: Start at $79/month per user for dynamic intake forms, request dashboard, smart routing rules, etc. BuzzSumo BuzzSumo is a multifunctional AI content intelligence platform that enables you to perform the following tasks: content discovery, content research, influencers search, and monitoring. With the platform’s content ideas generator, you can easily find evergreen and trending headlines for your content. You need to browse topics, trends, and forums to get the required results. The service allows you to identify up-to-date trends and timeless classics. This content intelligence tool provides data ranging from 24 hours to five years. Consider finding the topic for your future article by exploring the high-demand keywords. Besides, you can look through the top-performing content and check its subheadings and structure to identify effective patterns. Explore questions on forums. By reviewing the questions, you’ll be able to get fresh ideas for your future topics and provide readers with value. After you create relevant content, BuzzSumo helps you identify the most effective channels for your target audience. This way, you’ll be able to improve user engagement. Before creating any piece of content, every company needs to conduct research. BuzzSumo allows you to scan billions of articles and social posts to identify patterns and gain insights. After using a special filter, you receive content formats that resonate with your audience. Below is an example of how to search for high-performing content on the web with BuzzSumo. Free plan: 30-day free trial.Paid plan: Start at $99/month for unlimited monthly searches, one year of data, 5 users, 5 alerts, and 50 exports/month. Curata Curata is a platform for content curation. The tool provides you with a wide selection of published content available online. The platform searches the web for highly relevant outcomes using keywords, authors, and bookmarked or shared content. As a result, you can find the top-performing articles and blog posts within your industry and identify similarities. This way, you’ll be able to find out the reasons customers prefer specific pieces of content. You can use this knowledge to your advantage when creating content for your website or blog. Curata organizes, annotates, and creates content to improve your company's credibility and reach customers. With a self-learning recommendation engine, you can receive content listed based on relevancy. After creating articles, you can publish and promote them through the preferred marketing channels. The platform helps you schedule and automatically post content. In the screenshot below, you can see how you can review hundreds of articles in Curata. Free plan: -.Paid plan: Contact customer support for pricing information. Congrats, now you have the 3 best platforms to choose from for a successful content strategy. Hope that information above will be useful for your marketing and content team.

What is confirmation email Confirmationemail is a kind of a transactional email sent to a customer after a certain condition is triggered. This email can be sent to confirm that a customer has placed an order at an online shop, subscribed to a newsletter, booked tickets, registered for a webinar. In LIKE.TG, you can send confirmation email automatically according to specific conditions and filters. Whyshould one send a confirmation email Email in itself remains one of the most effective tools when it comes to lead conversion. It is a very effective marketing channel and has a return on investment of (ROI) of $39.40 per email. Confirmation email, being an underdog among other types of emails has a couple of aces up its sleeve. These points might illustrate why email confirmation is important. Primary inbox Confirmation emails usually land in the primary inbox section. Increased CTRThey provide information vital to the user which in turn increases a click-through rate. Opportunity to upsell This type of email is a great opportunity to upsell products and services along with useful information they contain. Anticipation Emails of such type are anticipated, which means they have a higher open rate. Triggered by customers' actions These emails are triggered by customers’ actions which means you can learn theirbehaviorand preferences. Types of confirmation emails Order confirmation is an email sent to customers after they place an order on a business company website. With this email, a company confirms that the order is accepted and is being processed. Find out more in this article. Booking confirmation is an email sent to customers after they book something online. These can include plane tickets, hotel rooms, restaurant tables, travel package deals, etc. Registration confirmation is an email sent to users after they complete a registration process on a company’s website. These messages are also known as welcome emails. Subscription confirmation is an email sent to users after they go through the newsletter subscription process. These messages are also known as welcome emails and are often used to walk subscribers through double opt-in. How to set up email confirmation After the registration in LIKE.TG, it is really easy to set up your automated confirmation emails. Select the Automations tab and create new automation. Configure an automation flow by adding events, conditions and actions. Craft your own confirmation email or choose one from over 130 free responsive email templates. Review your settings and start your campaign. Email Confirmation Best Practices These are some basic but very important points to consider while creating your own confirmation email. Play around with your emails, A/B testing is a great way to see what works best. Wow your customer First impressions are important. The same goes for emails. Confirmation emails are the first to arrive to your customer’s inbox. Make reading your email a worthwhile experience. Make it short and sweet Online user’s attention span is getting shorter. You’ve got seconds to attract attention and say what you have to say. Stand out It is sometimes OK to use email templates but if you want to build your brand’s image - resort to your own design! It’s totally worth it. Be mobile ready More and more people tend to check their emails on the go. Make your own emails or use adaptive templates. They’ll look amazing both on your laptop and a smartphone screen. Incorporate your CTA Sure, confirmation email serves a purpose to provide transactional information, but why limit yourself? Upsell your products, invite your customers to join you on social media or offer a discount. It’s up to you. Just don’t over do it. Email Confirmation Examples Now, that we’ve covered main tactics to use while designing your own email confirmations, let’s see how different companies go through with their transactional emails. Order Confirmation Amazon provides all the necessary information concerning the order, in the same time they offer some magazine subscriptions based on a browsing history. Newsletter Subscription BuzzFeed keeps their newsletter subscription confirmation light and with a touch of humour. Also, they include a funny CTA button to have their subscribers double opt-in. Booking confirmation email Booking.com makes their confirmation email all about user convenience. The email has all the necessary information along with useful links to make changes to your booking and even a link to get directions to the hotel. Registration confirmation Blinkist keeps their registration confirmation email simple and elegant. They also ask the users to double opt-in and set expectations about their future newsletter frequency and content. Send a confirmation email

Consumer packaged goods (CPG) are products with a short lifespan and recognizable packaging that customers buy regularly. Examples include foods, clothes, drinks, products for cleaning, cosmetics, etc. Today, the industry of consumer goods is considered one of the largest business sectors. Consumer packaged goods have a short lifespan and are in constant demand as customers purchase them on a routine basis. They usually have recognizable packaging designed to be easily identified by buyers. In this article, we’ll compare CPG and retail companies, explore consumer packaged goods trends, and see several examples. Consumer Packaged Goods vs. Retail It’s essential to distinguish between CPG and retail businesses, so let’s proceed to figure it out. When we talk about CPG, we mean companies involved in the process of development, manufacturing, and marketing that aim at presenting the final product to theirend user. Such brands don’t only sell products but also create them. Examples include huge corporations like Procter Gamble and Johnson Johnson or fashion houses like Prada and Gucci. The last two design and manufacture exclusive apparel and accessories and sell these goods in their retail stores. To compare, retail companies specialize only in selling goods and services to consumers through retail or online stores, social media, or other effective sales channels. Amazon, Walmart, and Target are famous examples of retail companies. These well-established retailers provide their customers with anything starting from food and clothes and finishing with equipment rentals. Now that you see the difference, it’s time to walk you through some trends. Consumer Packaged Goods Trends Digital technologies empowered the CPG industry to grow and prosper. Lately, the sector has undergone some major changes. Now people are closely acquainted with online orders, address delivery, and even personalized products. The industry continues to introduce new trends: Omnichannel marketing strategy. Consumers have different shopping behaviors. That’s why brands should analyze customers’ interests and preferences in products and communication channels. Besides, it’s advisable to optimize your company’s activity across different marketing platforms to lead your clients through all the stages of their consumer journey. Omnichannel marketing implies inbound marketing methods and channels that help acquire new consumers. Private labels. Many brands consider creating their private labels. This process can occur in any industry: cosmetics, food, clothes, accessories, etc. Private label products are goods that customers can find only in a specific store. This way, brands increase their profits and attract new customers. Acquiring competitors’ companies. One more trend that has been observed lately is acquiring or investing in a rival brand. Unilever is a great example. Starting from 2015, this multinational giant has bought a significant number of brands. Self-care products. Self-care is the number one priority for many people. Skincare products salesimprove drastically and continue growing. Meal kits. Cooking foods from scratch is always good for health, but it often takes a lot of time. Today, meal kits are incredibly popular, especially among people who are busy at work or parents who don’t have time for cooking. These pre-portioned ingredients save time on preparation and allow consumers to try new dishes and cuisines. Sustainable goods. Many people go green and care about products that affect our environment. As a result, there’s a rising demand for goods that can’t harm our planet. Companies try to address this demand. By becoming conscious, brands help save energy and preserve the public health and purity of our environment. Customized products. Lately, the approach has become very popular. Customized products are items you can change according to your taste. Since approximately 80%of customers would buy something from companies that offer custom products, many brands implement the strategy. Nissan lets their clients design cars, and Lenovo allows buyers to create custom laptops. Customization enables business owners to generate more sales, improve customer loyalty, and have more customer insight. Let’s now look at some big companies in the CPG industry. Examples of Consumer Packaged Goods You can find examples of CPG brands and companies everywhere. A lot of people worldwide purchase drinks from Coca-Cola, home and personal care goods from Procter Gamble, and foods from Unilever. However, you are probably more familiar with their brands. They include Ariel, Downy, and Cheer for fabric care from Procter Gamble. Unilever offers ice cream from Breyers, tea from Lipton, and beauty products from Pond’s. To conclude, you can encounter consumer packaged goods every day on any store shelves. Companies that offer such products are involved in the development, manufacturing, and marketing stages.

Consumer behavior refers to the actions consumers do while choosing, buying, and using certain products. Analyzing consumer behavior helps businesses understand the target audience’s buying habits and offer more appealing products. In the article, we explain why studying consumers’ behavior is important and how to do it, provide factors that influence buying behavior and highlight its main types. Why is it important to understand consumer behavior? Studying consumer behavior is one of the first steps when companies start working with new audiences. Discover why it is important to study people’s buying preferences and decisions. It allows you to provide personalized experiences. According to Stackla, 70 percent of people think personalization is vital. If you want to stand out from the competitors on the market, it is necessary to study consumers’ buying preferences and habits. Providing personalized experiences can help you increase customer loyalty because people will be more satisfied with your products and services. It can help you increase customer retention. Invesp states that it is five times cheaper to retain an existing client than attract a new one. However, according to Accenture, 41% of customers switched companies last year because of poor personalization. Study consumers’ behavior to provide more personalized experiences and increase clients’ retention. It allows you to improve your product management. Understanding tendencies in people’s behavior lets you predict what products will be successful among a certain audience. Discover what goods clients want to buy and what service they want to get to build a highly-competitive strategy and improve your products before the launch. Moreover, you can plan the approximate amount of material needed to balance the supply and demand of a new product. It shows new ways of product marketing. Studying customer behavior gives you a deep understanding of how your clients make choices. You can discover their pains, needs, and interests to use this data in future marketing campaigns. Create content to deliver strong messages and attract more customers. Use consumers’ behavior knowledge for upselling and cross-selling. It helps increase sales by focusing on the target customers. Understanding the peculiarities of your clients’ behavior allows you to develop competitive advantages. It will help you save money on marketing and generate more sales. Moreover, customer lifetime value may increase too, because clients will be satisfied with their experiences, and most of them may become regular ones. Now you understand why analyzing customer behavior is so important. Although, it might seem difficult, many factors influence people’s actions. In the next section, we provide the top 5 most important ones you should concentrate on while studying the behavior of your clients. 5 Factors Influencing Consumer Behavior Many factors influence people’s buying choices. Some are temporary, such as emotional state, and some are permanent, such as gender. Below we provide 5 main groups of factors that affect customer choices. Personal factors. Marketers always consider these points while creating a buyer persona. Firstly, take a look at the target audience’s demographics (age, gender, location, etc.). Then describe the lifestyle of your potential clients to understand their behavior better. By studying consumers’ way of living, companies identify customers’ pains, needs, and preferences. Occupation is also an important personal factor because people tend to spend more on products connected with their profession. Social factors. Family and friends affect consumers’ buying behavior the most because they form our lifestyle, preferences, and values. Social status also influences the way we buy. It is remarkable that consumers of the same social class tend to have similar buying habits. Cultural background is one more important point because our community influences our values significantly. Also, social factors include the level of education, religion, sexual orientation, current trends, etc. Psychological factors. These are the most difficult to predict because they depend on the human’s personality. They include mindset, the way a consumer perceives information, individual response, etc. Motivation primarily influences a person's behavior: the higher motivation, the higher chances for a customer to buy a certain product. One more important factor is perception. It shapes while the consumer gathers information, chooses, and uses goods. Perception may be positive and negative. Loyal customers have a stable positive perception of a product and the whole company. Marketing campaigns can influence people’s perceptions and persuade them to try new goods and spend more money. Economic factors. The cost of the product in comparison with customers’ income influences their choices greatly. The higher your clients’ income, the easier it is for them to make decisions and spend money on goods. The economy of the whole country also influences customers’ buying behavior. People who live in prosperous countries tend to spend more money on inessential items because their basic needs are covered. The amount of savings is also important, especially for expensive purchases, such as cars or houses, and influences buyers’ behavior directly. To achieve better results, marketers segment target audience groups by their income and suggest the best solution according to each group’s preferences. Situational factors. The purchase situation may play an essential role in the person’s behavior. Companies try to suggest the most comfortable conditions, such as location, lighting, music, and service to persuade consumers to buy their products. However, there are some situational factors we can not influence, such as the client’s mood time, day of the week, or season when the person is making a choice. With these factors in mind, it will be easier for you to predict consumer behavior. In the next section, we describe the main types of consumer behavior, provide their peculiarities and explain how to use them in your product promotion. Types of Consumer Behavior Marketers differentiate types of consumer behavior to identify the main patterns in their clients' actions. Below we provide the main differences in people’s buying behavior and explain how to deal with clients of every type. 1. Habitual behavior This is the most widespread type that we deal with when buying something daily. Such purchases are part of our routine, requiring little involvement and thought. For example, when you choose a chocolate bar in the supermarket. You do not need to think for a long time before purchasing; you just take your favorite one. To influence people’s habitual behavior, you need to promote your product actively. Brand familiarity is one of the main points in the choice, and this is why well-known and popular companies always win the competition when the person buys something habitually. On the other hand, brand loyalty does not play an important role in this type of decision-making. 2. Variety-seeking behavior This type is completely different from the previous one. When people seek variety, they buy something completely different from the product they used to choose, even if they were satisfied with it. For instance, you used to buy mozzarella, but decided to purchase feta or cheddar just to try them. Variety-seeking behavior often involves brand switching and it is ok. To reduce consumer churn you need to create a diverse product line and highlight the differences between your products. Improve your products and promote the changes to make people try them again and again. 3. Complex behavior We behave in such a way when buying expensive products that are difficult to choose. Such a purchase takes a long time decide. Consumers often research and analyze the pros and cons of many product alternatives to make the best decision. They can also ask their family and friends for advice. An example of such behavior can be purchasing a car because it is a long-term investment. To persuade people to buy expensive products from your company, you should give them a deep understanding of all the benefits. Highlight advantages on your website and on social media, and focus on them in paid promotions. Do your best to make clients buy your products again and again. 4. Dissonance-reducing behavior This type is similar to the previous one but occurs when there is little difference between the products. It is always difficult to choose for the consumers; they worry that they will regret the wrong purchase. For example, you want to buy an expensive diamond ring, and some of them are almost similar, so you want to reduce dissonance and buy the best one. Marketers suggest not only focusing on your products’ advantages but highlighting its unique features. Brand popularity is also very important because people tend to choose a familiar product from a wide range of similar ones. 5. Impulsive behavior While making impulsive purchases, consumers often take little time to choose and focus on the quality of the product, but not on its cost. For example, when you go to the department store to buy a coat and decide to take a new pair of shoes because they suit well. Such purchases are focused on the emotional state of the buyer. To increase the number of impulsive purchases of your products, we recommend using emotional marketing. Develop a reputation of a friendly brand and build strong relations with your clients. Every marketing message should call on certain emotions and highlight consumers’ pains and needs. Make the time needed to purchase your products as short as possible. 6. Average spending behavior This type is characterized by deep research before the purchase. Consumers want to buy high-quality products, but they are not ready to buy the most expensive ones and seek the best price-quality ratio. Typically, people set an estimated budget for such purchases, but consumers can spend more if they feel that the product is worth it. For instance, you want to buy a winter jacket and are ready to pay 400$ for it. However, you can even pay 600$ for a jacket if it is super-warm and very stylish. Marketers recommend placing reviews of existing clients and success statistics to persuade customers to pay more. It may be a good idea to create a product line with goods of different prices to offer people to choose the variant with the best price-quality ratio. 7. Economical behavior Some people are not focused on the quality of the products and try to choose the cheapest variants. We can often behave in such a way when the difference between products is almost unimportant. For example, you can buy cheaper plates if you like their design. Brand reputation and brand loyalty do not play a role in this choice. To persuade people with economical behavior to buy your products, you need to provide cheap but high-quality products with few features. Now you know the main peculiarities of each type of consumer behavior and are ready to use this knowledge in marketing. However, a thorough analysis of your client's actions is needed before developing a strong strategy. We highlight the main steps and explain how to analyze the behavior of your customers in the next section. How to analyze consumer behavior? Consumer behavior analysis is necessary for companies that want to grow and succeed in the market. Conducting research on clients’ behavior might seem complicated for some business owners, but it is not so. Read our pieces of advice in this section, turn them into practice and attract more clients to your brand. 1. Collect analytics and gather quantitative data The first step in analyzing consumer behavior is to gather as much information as possible. Check analytics of your social media accounts and a website, gather statistics about offline sales, and check quantitative data from your previous marketing campaigns. You will need such metrics as revenue, adoption rate, LTV, CAC, retention rate, churn rate, average deal size, close size, etc. Collect as much information as possible, and discover the data within the whole sphere. You will be able to compare your brand's statistics with your competitors’ stats to get a more holistic image. 2. Conduct interviews and collect qualitative data The next step is communication with your existing clients and people who represent your buyer personas. You can conduct in-depth research, using different polls and open-ended questions. Collect your clients’ demographics, and ask them about their preferences, needs, and pains. Focus on people’s buying decisions and ask them what things influence their choices. We provide some questions you can ask below. What do consumers think of your brands’ and your competitors’ products? How do they choose from different alternatives? What are the essential features of your product for them? What influences their buying decisions the most? (price, quality, service, etc.) Do they ask their friends and family for advice before the purchase? You can also add specific questions focused on your niche, people’s pains, and needs. Then collect all the questions and analyze them. Identify common trends and differences and go on to the next step. 3. Segment your audience and find common trends for each segment Once you gather all the information, it is time to analyze it. Identify a few groups within your target audience and highlight their differences. Then describe the way representatives of each segment of your target audience behave. It might be a good idea to distinguish the most valuable customers into a separate group and think about what they have in common. Use both qualitative and quantitative information to identify the behavioral trends in the groups. Then take a look at your customer journey and think about roadblocks representatives of each segment may have before the purchase. Highlight the most problematic steps and describe the ways to improve them. 4. Develop a strategy and make it work Now you understand your customers’ behavior, and it is time to think about future improvements. Optimize your product, services, marketing messages, and content. Remember about the specific needs of all segments of your target audience and develop different approaches to these groups. It will help your company grow without loss in quality and overspending. Then build a strong strategy and make these changes work. One more important thing is to stay relevant. Analyze the results of the changes from time to time and make improvements. If you want your company to grow and develop, consumer behavior studying should be a continuous process. Trends are changing so you should keep in touch and be flexible. Congrats, now you know what customer behavior is and why it is important, the types of people’s buying behavior, and the factors that influence it. You can also analyze consumer behavior and improve your business according to the results of this analysis.

Competitive positioning is a strategy that encompasses the marketing team’s efforts to differentiate a brand from its rivals. It helps improve the product’s value, customer retention and boost sales. In this article, we’ll uncover the importance and examples of competitive positioning. We’ll also discover how to create a competitive positioning strategy. Why is competitive positioning important? Every company strives to get more customers and, accordingly, more sales. Marketers develop various strategies to achieve the key goals. They revise existing tactics and prepare new ones. The main thing that attracts new consumers is the benefits one company can bring and others can’t. So to increase sales, businesses should provide unique and valuable offerings. This is competitive positioning. The ability of the brand to differ is essential in a market overcrowded with similar products. To gain a good position within the market, marketers pay attention to customers’ preferences, needs, desires, and current trends. The position depends on the product’s value and level of customer satisfaction. By increasing the value of your business and its product, you can boost sales. Reaching customers’ actual needs and solving their problems is a must for every brand. You can stand out from the competitors and even join the ranks of industry leaders. Now that you know the reasons why implement competitive positioning, let’s figure out how you can do it. How to create a competitive positioning strategy? If you aim at boosting your sales, you need to develop an excellent competitive positioning strategy. We’ll help you with that. Explore the following steps to do everything right and achieve your goals. Determine your key goals. If you want to track your goals and their achievement, you need to define them first. Work out a list of short-term and long-term goals. Consider gathering your marketing and management teams to deal with it. They will help you determine accurate goals you can reach with your business. Make sure that you know your market well. As a marketer, you should know the peculiarities of your company and the market it operates in. With deep market research, you’ll get to know the strategies to implement and find a perfect competitive position. Your team and customers will help you. Trends, competitors, and new products are the areas your should pay close attention to. Your task is to find out what companies and products clients prefer the most. Study customers’ feedback to unveil what they still lack in those goods. Identify and analyze your competitors. Competitors’ research is a must for those who want to improve their business and meet customers’ expectations. With the help of analysis, you’ll figure out the areas of your company you should improve. As a result, you’ll always stay relevant, up-to-date, and innovative. Your marketing campaigns will reach the hearts of your target audience. Set deadlines. To keep track of your progress, you need to set deadlines for every task, marketing campaign, and goal. Create a timeline to comply with the schedule. This way, you’ll know whether you succeeded in reaching goals within the time you expected. Define your perfect niche. When you are in your perfect niche, you can satisfy your customers by providing them with features others don’t have. Remember, your unique offer values a lot for consumers. You can market your products as unique and different from others within the right niche. You need to find things that make your brand exceptional and valuable. Now that the process is clear, let’s review some examples. They will serve you as a hint for your future actions. Examples of Great Competitive Positioning Strategy We can name hundreds of brands with outstanding examples of competitive positioning strategies. Let’s review a few to understand which points you can use to gain a good position within the market. Whole Foods Market The supermarket chain positions itself as one of the best grocery stores that offer only fresh, healthy, and quality products. According to the While Foods’ standards, people should eat well to live well, and that’s why the brand doesn’t sell products with harmful ingredients, colors, artificial sweeteners, and preservatives. Since more and more people care about their healthy diet, Whole Foods is among the best options. Patagonia Patagonia focuses on its values. The well-known clothing brand always stands for environmental protection, supports initiatives and movements that try to save it, and prevents people from harming nature. Their marketing campaigns are stunning, they help boost brand awareness and increase sales. “Don't buy this jacket” in 2011 aimed at helping our world by reducing the number of purchases. Patagonia encouraged customers to buy their clothes only if they needed these things. With its environmental initiatives and campaigns, the brand succeeded in retaining its competitive positioning. Axe The brand of male grooming products pays attention to the target audience, young teenage boys, and their needs. Axe is considered a way to become more masculine and charm girls. The focus on young men immediately provided the company with a strong differentiation and brand positioning. Even now, the product is associated with confidence and charm. Competitive positioning is essential to succeed, reach great sales volumes, and brand awareness. Hope our examples helped you get inspired.

A complementary product is an item that is bought together with the main product. These products are used in conjunction, so complementary goods often bring little value or can’t be used separately, such as petrol, SIM card, and baking powder. In this article, we’ll explain why brands use complements, show the difference between them and substitute products, and provide some examples. Why do brands use complementary products? To boost sales, retail stores often decrease the price of a basic item and increase the price of its complementary product. Such a bundle seems beneficial to consumers. Retailers analyze customer demand and place these bundles close to each other. This is how stores sell razors and blades, flour and baking powder, laundry detergents, and fabric softeners.Companies can increase theirsales volumeand revenue this way. However, complementary products have negative cross elasticity of demand. It means that if the price for the main item increases, consumer demand for its complement decreases since it often brings no value just by itself. Hence, companies’ sales volume decreases significantly, and retailers have to drop the price of the main item to cover the costs. Complementary products are sometimes confused with substitute products, so let’s make the difference between them clear. Complementary Products vs. Substitute Goods Complementary products are closely related to the main product. They often can’t be consumed alone. Therefore, the demand for the main product generates the demandfor its complement. Marketers eithersell them together or promote a complementary product after selling the main item. This way they can increase sales. Substitute products have the same features as the main product and solve the same problem. Hence, they can be used interchangeably. For example, customers can buy margarine instead of butter, Samsung Galaxy instead of an iPhone, and Xbox instead of Play Station. Consumers look for substitutes when the price for their desired product increases, as a result, the demand for this item decreases. Now you see the difference and realize the economic connection between complementary and substitute products. It’s time to check out some examples. Examples of Complementary Products We’ve already mentioned some examples of complementary products. These are goods that can’t be consumed without the main products, for example, a SIM card without a mobile device, gasoline without a car, baking powder without flour. Now we’ll share some examples of complements that are promoted together with their main product: mobile device accessories (cases); boot polish; tennis rackets and a ball; game consoles and games; hair straighteners and heat protection; laptop bags; cartridges for a printer; spices for meat and fish; laces for sneakers; DVDs for DVD players; bullets for guns; brushes for eyeshadows. Congrats, now you know why brands sell complementary items, realize the difference between them and substitute products, and know some examples of both.

A competitive strategy is a long-term marketing plan that companies develop to defend their market position and gain a competitive advantage. Why is having a competitive strategy important? The higher the competition in your industry, the harder it is to keep pace. When you enter a concentrated market, you should set a high bar, or else you won’t manage to compete with your business opponents, especially with those who sell similar products. To build a successful business in such a competitive environment, you should thoroughly analyze your competitors’ strengths, weaknesses, and advantages. Take into account all possible threats as well. Consider researching the needs, problems, and preferences of your potential clients to cope with this task. They can tell you what your current products lack so that you can enhance them accordingly. With a thought-out competitive strategy, businesses can make more informed decisions and constantly improve their products or services. In the next section, we’ll review the main types of competitive strategies. 4Types of Competitive Strategies American academic and economist Michael Porter divided competitive strategies into four types. Check them out below. Cost leadership strategy.It suits large businesses that can produce a big volume of products at a low cost, and that is why Walmart implemented this strategy. It means that companies using a cost leadership strategy are the lowest price sellers on the market. Hence, the cost price of a product should be low to make a profit. This is possible with the help of large-scale production and high capacity utilization along with a variety of distribution channels. The competitive advantage within this strategy is the lowest price. Differentiation leadership strategy. This is a killer strategy that allows brands to stand out among competitors. It requires identifying a unique quality that makes a company different. With this strategy, businesses become superior to their rivals on the market, which allows them to charge more for their products. Starbucks and Apple belong to brands using this strategy. Cost focus strategy. This strategy is similar to the cost leadership strategy in terms of providing customers with the lowest price. The only difference is that a cost focus strategy implies targeting a specific market segment with its unique needs and wants. This way, it’s easier for companies to establish brand awareness. Companies using this strategy often concentrate their efforts on geographic markets with special needs. Differentiation focus strategy. Companies using this strategy also focus on specific market segments, but their driving force is the unique value. While cost focus strategy means providing the lowest price in a small niche, differentiation focus strategy means improving the product with the help of unique features that will make your company stand out on the market. For example, there are a few hotels in Egypt or Turkey for adults only. This way, people can relax and be sure that no child will bother them. Congrats, now you know why competitive strategy is worth considering, and you can choose the best one that will fit your business goals to step up your game.

Concentrated marketing is a strategy that involves a brand directing all effort and resources to develop and market a product for one specific segment of the target audience. This strategy is especially effective for small businesses as it helps obtain a good position in one marketing segment. Advantages and Disadvantages of Concentrated Marketing Concentrated marketing, the main purpose of which is to create an offer for one specific segment, comes with several benefits for small companies. The strategy allows small businesses and startups to function even with limited resources. Some other advantages of concentrated marketing include: the opportunity to analyze and understand the needs and wants of a select audience segment; a company can become a professional in meeting the needs of a certain segment of customers; cost-effectiveness due to the absence of mass production and mass advertising; more loyal customers if their needs are met. However, the strategy also has disadvantages. They are as follows: high dependence on customers’ preferences, a shift might result in decreased effectiveness for your marketing campaigns; risk of neglectingother profitable segments; risk of brand failure in the event of decreased product demand. Now that you know the advantages and disadvantages of concentrated marketing let’s compare this strategy with another one — differentiated marketing. Differentiated vs Concentrated Marketing The major strategies include differentiated, undifferentiated, and concentrated marketing. Next, we’ll take a closer look at differentiated and concentrated marketing to explore each of them and find the distinctive features. Differentiated marketing By using differentiated marketing, companies can appeal to two or more segments of their target audience or marketing segments through their campaigns. Brands target various well-defined customer profiles to create a wider customer base, increase brand awareness, communicate personalized messages, and meet customers’ needs. After creating special approaches for different segments of the target audience, company messaging is more likely to resonate with the unique needs of clients andyou can expect even more benefits includinghigher customer loyalty, better business-customer relationships, and even more. Like any marketing method, this strategy has pros and cons. The benefits of differentiated marketing include fulfilling customers’ needs, increased customer reach, and more revenue. However, the strategy also has its cons. They are as follows: unstable brand identity and high expenses. Concentrated marketing Unlike differentiated marketing, concentrated marketing is presented as a single marketing campaign, single message, and a single product for one specific target segment. This strategy is the best fits startups and small firms as it enables them to find their ideal lead or niche. Also, a concentrated marketing strategy doesn’t require you as a business owner to spend a lot of money. Plus, by focusing on the needs of a very narrow group of customers, you’ll be able to build authority and become an expert in your niche. Concentrated marketing can be the starting point for your subsequent marketing strategies that focus on a wider target audience. The downside to this strategy is that it only works with one small segment. Hence, businesses might find themselves in a trap when it’s time to grow. This happens because companies typically stick to one unique value proposition and brand voice. Now you know that the major difference between the two strategies mentioned above is the number of segments they target. So let’s move to the main features of concentrated marketing. Features of Concentrated Marketing Concentrated marketing has features that help you understand the business models it best suits. A concentrated marketing strategy: can be implemented by small companies; helps companies focus, meet the needs and produce goods specifically for one audience segment; involves the efficient use of resources for production, distribution, and advertising; requires a company-expert in the market that knows the core product necessary to get into the niche market; can’t acquire a larger customer base. We’ve reviewed the features of concentrated marketing, so now let’s proceed to the examples. They’ll show you the successful implementation of this strategy by several world-known brands. Examples of Concentrated Marketing In concentrated marketing, brands usually select one audience segment and try to meet the needs of customers. Let’s review some examples from famous manufacturers to see how it works. Rolls-Royce The luxurious car manufacturer was established in 1904 in Britain, Rolls-Royce knows a thing or two about concentrated marketing. The brand has customers in more than 120 countries and is well-known for the quality and price of its cars. Rolls-Royce targets customers with liquid assets of at least $30 million. This car manufacturer reaches their clients using personally signed letters. The brand sells approximately 800 cars per year. Rolex The brand founded in 1905 is now considered one of the leading names in the watch manufacturing industry. Their promotional campaigns always include different famous, influential, successful athletes and artists who depict the brand’s target segment. Ads created by Rolex convey that successful, strong people with status wear Rolex watches. This shows that the watch manufacturer is targeting career-orientated people. Munchkin The infant and toddler company founded in 1991, Munchkin, specializes in manufacturing and distributing products for children. The brand creates products and chooses parents as their target audience. Additionally, the company creates articles on parenting for their blog. They target moms and dads using different strategies when they search for certain baby products and use mobile-friendly tactics to reach busy parents. Omega The Swiss watchmaker established in 1848 is famous for making some of the finest watches in the world. Omega is a world-known brand with a great reputation because their products have excellent quality, durability, and resistance. Their ad that features Rory McIlroy, a famous golfer, depicts the brand's ideal client — a successful, influential, and good-looking person. This personality has passion and expertise in sports or other industries. So, Omega targets customers who try to balance their family and career. Now you know about concentrated marketing, its advantages, and disadvantages which is essential for selecting a target market strategy for your business. The examples above will inspire you and bring your ideas to life.

A confirmation link is added to a confirmation email. A click on it automatically adds the user to a mailing list, ensuring that the subscriber’s email address is active. Let’s learn a bit about the subscription first since the confirmation link is an integral part of this process. The CAN-SPAM Act and other anti-spam regulations require brands to opt-in users. To ensure a new subscriber’s email address is valid, and enable further communication via emails, marketers use a double opt-in approach. It works as follows: a user fills in an email address in a subscription form, then gets a confirmation email to that address, opens it, and clicks the confirmation link. Yes, double opt-in takes a little more time for people to subscribe, but if they want to be in touch with your brand, they will finish the subscription. Besides, such an approach makes your mailing list healthier with no invalid emails. It results in a better sender reputation. How to add a confirmation link with LIKE.TG? It’s not a big deal. With LIKE.TG, a confirmation link integrates with a confirmation email and is included in the subscription form creation. So, here’s a complete instruction on how to create a subscription form. Let’s briefly review the main steps now. Find the “Subscription forms” tab in your LIKE.TG account and choose a layout for your subscription form. Drag and drop necessary elements and customize them to your liking. Below is the screenshot from the LIKE.TG subscription form builder. After that, go to “Form options.” Here you can select the mailing list(s) where the newcomers will be added to, edit subscription notification, and customize confirmation email text. You can change the text, its font, and size. A confirmation link is connected to a button like on the screenshot below. As you can see, adding a confirmation link is a piece of cake. Let’s view more examples to get a better understanding. Confirmation Link Examples There are two types of confirmation links in email marketing: a link connected to a button and a link as classic hyperlinked text. Pinterest. It is an example of the confirmation link connected to a button. Optinmonster. It is plain-text email, so the link is also added as text to match the style. Wendy’s. Here’s another example of a button with a confirmation link. They even offered a plan B in case the link doesn’t work. You need to copy and paste another link into a browser. To learn more about email marketing, read our blog, and subscribe to email newsletters.

A competitive analysis is a strategy that encompasses researching a brand’s main rivals to receive insights into competitors’ sales and marketing strategies and product features. It helps a company develop effective tactics, strengthen the existing strategy, outperform competitors, and gain a bigger market share. In this article, we’ll unveil the importance of competitive analysis and figure out how to do a competitive analysis. Why is competitive analysis important? Companies use many methods and tactics to stand out in the market and outperform competitors. However, they often forget about a deep competitive analysis. Running a quick familiarization with major competitors' websites and social media profiles isn’t enough. You can miss out on crucial insights into your rivals’ sales and marketing strategies. This is essential to make your business prosper. A comprehensive competitive analysis means a lot for your business. It helps get acquainted with the work of your competitors, their product features, tactics, and sales strategies. By running an analysis, you’ll identify the gaps in your competitors’ work and use them to your advantage. This is a great opportunity for you to outperform them and capture a bigger market share. On the other hand, you can also determine their strengths to figure out your weaknesses and make improvements. Once you get all the important insights, you can stay relevant and up-to-date. Your product will always meet the high standards of the market and customers. Besides the benefits mentioned above, a competitive analysis also allows you to develop your unique value proposition and the features that enable your product to stand out in an increasingly competitive market. Knowing your competitive advantage helps you plan your future marketing efforts and tactics. You’ll also be aware of the methods that will keep you ahead and stay relevant for consumers. Competitive analysis will provide you with customer reviews that discuss the drawbacks of competitors’ products. Now that you know the reasons to implement a competitive analysis, let’s walk you through the steps necessary to do a competitive analysis effectively. How to do a competitive analysis? Running a competitive analysis requires you to do several mandatory steps. Since you need to conduct the analysis regularly, you should have a clear understanding of it. Identify your competitors. Before diving into the process, you need to determine your actual competitors. To do it, you need to name all competitors and divide them into two groups: direct and indirect. When running a competitive analysis, you need to assess the work of direct competitors. These companies operate in the same geographic area and offer a product that can be a substitute for your product. However, you still need to remember your indirect competitors (they provide a different product but it can solve the same problem). Their position within the market can change at any time. Define the products they offer. Unique product or service is the main advantage of every company. That’s why it’s crucial to examine competitors’ complete product lines and the quality of their goods. Pay attention to details that might help improve your tactics, such as pricing, discounts, special offers, loyalty programs, etc. You should also research their market share, their buyer persona, pricing strategies for online and in-store purchases, their competitive advantage, and ways to distribute products. Explore rivals’ sales strategies and their outcomes. A sales analysis might require you to spend much time and effort, but it’s worth it. Once you do it, you’ll receive valuable insights into your future strategy. To do it, you’ll need to have a look at competitors’ sales processes, the channels they use to promote their products, discounts they offer, yearly revenue, and the total sales volume they receive. Besides, figure out whether your rivals scale and implement partner reselling programs. Analyze customers’ reasons for not purchasing the product. Look through competitors’ pricing and benefits. To set a fair price both for you and your customers, you need to determine the price your competitors charge for similar products. After you know competitors’ products and their pricing well, you can judge whether your product is superior or inferior. For instance, if you and your competitors offer the same products, you know that your item has more unique features compared to others, you can make it more expensive. However, when doing that, be ready to explain why your product is worthy. If you don’t have some more useful features and the quality of the product isn’t higher than competitors’, you better charge less. If you sell subscription-based services, you can offer excellent customer support and a seamless user experience. You should also explore some additional rivals’ perks that help them take a superior position among customers. Competitors’ free trial versions, referral, and loyalty programs can be the reasons you lose clients. Study the way competitors market their products. The easiest way to explore competitors’ marketing approaches is to visit their websites. It can help you answer important questions and identify gaps in your business. You can uncover whether they have blogs, podcasts, features articles, webinars, ebooks, case studies, and media kits from the website. Moreover, you’ll receive information about their online and offline campaigns, press releases, the content they publish, and FAQ section. Pay attention to rivals’ content strategy. You need to look through the websites’ content to identify the type of content they publish and their frequency (once a day, week, or month). Then read their articles to evaluate their quality, relevance, and usefulness for readers. Assess content accuracy, grammar, brand tone, readability, and visuals. Once you analyze their content, you’ll have a clear picture of the benefits they offer and the reasons why customers value them. Use this information to your advantage. Figure out customers’ level of engagement with competitors’ content. To do it, you need to check customers’ responses to their posts. See the number of comments, likes, and shares. Also, look through the comments to find out whether the majority of them are positive or negative. You should also identify the topics that resonate with the target groups the most. Take note of these topics to write quality and informative articles for your blog. Don’t forget to check the competitors’ content for tags, share buttons, and social media following. The next step is to identify the ways competitors promote their content. Evaluate the keyword density and internal linking. Analyze competitors’ social media profiles and strategies. Nowadays, it’s a must to monitor social media profiles and see how your competitors promote their products. Get to know what helps them increase the level of engagement: social sharing buttons, links to social media, CTAs, etc. Check out the platforms competitors use for promotion and find out which of them you don’t use. Then, conduct an analysis: choose the platforms you don’t use and assess the level of engagement. To get the measure, you need to see the number of fans, content engagement, and virality. Once you analyze them, decide whether it’s a good idea to create an account for your brand as well. Conduct a SWOT analysis. It’ll also be useful to do a SWOT along with your competitive analysis. It will provide you with your opponents’ strengths, weaknesses, opportunities, and threats. Afterward, you can compare them with yours and decide what else needs to be done to become the industry leader. Competitive analysis will serve you as a helpful tool in identifying your competitive advantage and evaluating competitors’ sales and marketing tactics. Its results will pave a path towards the more effective functioning of your business and improvement of strategies.

Company values are the core principles, ideas, and beliefs that set the direction of a company’s teamwork. They determine the way your brand interacts with clients and shareholders. In this article, we’ll unveil why company values are important and how to create them. We’ll also review brands with excellent core values. Why are company values important? Company values are essential for every business since they unveil the principles, beliefs, and fundamentals of your brand while determining the way of operation for your workers. Core values help identify the best ways of achieving key business objectives. After selecting the right core values for your company, you can reap several benefits. In general, they allow you to maximize performance, increase employee engagement, and improve workers’ principles. Clearly defined fundamentals enable your workers to make crucial business decisions based on your company’s mission. They understand your business purpose and do everything towards its achievement. Your team respects what your brand stands for and helps you achieve the desired results. Since your employees are professionally ready to provide you with the necessary outcomes, their productivity, time management, and morale improve. For example, if you strive to start environmental initiatives, your team will help you do it in the best possible way. When hiring new people for your team, make sure they know and understand your values. This way, all team members will align their work toward achieving the common good. Communicate your principles in job offers so that you can identify the right candidates who appreciate your work. Company values help you differ from your competitors. People who share the same principles will choose you over dozens of other brands. Resonating with consumers is essential for improving lead generation and customer retention. Now that you know why company values are crucial for your business, let’s find out how to create them. How to create company values? As an entrepreneur, you have no limits on setting your values. Sustainability, simplicity, honesty, and transparency are just a couple of examples. You are the one to decide which priorities and beliefs to determine. In this section, we’ll unveil the ways to create them for your business. Consider brainstorming. Brainstorming is a very helpful technique when it comes to identifying the values of your company. Gather your team members to share their opinions and ideas. This way, the chances of creating a list of relevant principles are bigger. Be open-minded and encourage all team members to provide their associations and fundamentals that relate to your business. Write down all ideas on a separate list and review them. Identify those that perfectly describe your mission, vision, and values. Analyze your mission. Before brainstorming, consider seeing your company’s overall mission. Your mission statement is a reflection of core values. For instance, if you want to create a beauty brand that stands against animal testing, you should show it in your mission statement and company values. Explore your brand’s mission and you will automatically come to the right values. Make up a list of fundamental questions about your business. You should figure out what your company appreciates the most. Think of the things that will be over the desire to make money. For instance, if you focus on reducing the environmental impact of manufacturing, you can use special packaging for your product, machinery, and production process. Be specific when defining your values. Being specific is critical for both your customers and employees. Clear values are necessary for the perfect hiring process. You need to communicate them to your candidates to find the right members of your team. These people should support all your principles and beliefs to maximize productivity. Pay attention to your target audience. Customer feedback can become a perfect source to identify core values for your brand. Make sure that your product satisfies consumers in terms of superior quality and low price. Identify factors that influence buying decisions of your target audience. For example, they might need transparency in manufacturing, ingredients, and sustainability. Now that you know how to develop company values, let’s review several examples of brands with appealing core values. 5 Companies With Inspiring Core Values If you want to get inspired, consider looking through several examples on our list below. Bayhealth Bayhealth is a healthcare system with a mission to provide excellent healthcare to the people around. The company communicates its core values to its clients: compassion, teamwork, respect, accountability, and integrity. Its hospital workers care about every patient and are responsible for their actions and professionalism. The company’s employees strive to build trusting relationships with every patient and ensure transparency. Gusto Gusto is a platform that enables small companies to manage hiring, payroll, onboarding, time, and compliance. The company’s core value is transparency. The service’s senior management shares every performance review with all of Gusto’s employees. Gusto advocates the needs of others, strives to perform better, and improves all time. Discover Discover is a credit card brand focusing on innovation, simplicity, respect, openness, enthusiasm, and collaboration. The company’s team believes that to build a successful business, they need to follow these principles and satisfy clients. The company ensures that Discover’s customers make well-informed decisions with all these fundamentals. Coca-Cola You can find the brand’s values on its Diversity, Equity, and Inclusion page. The company cares about gender and racial equality and does its best to achieve it. Its team focuses on women holding senior positions within the company so that they represent 50% of employees. Coca-Cola also pays attention to sustainability. You can explore all their efforts on the brand’s website. You’ll find the company’s statistics on water usage and recycling. Coca-Cola is a people-focused company and highlights it. The company cares about its customers, employees, and everybody involved in the process of product development. Its team is sure that everybody is important and can bring a difference to our planet. The brand ensures the protection of the human and workplace rights of every employee. Whole Foods Whole Foods, a famous supermarket chain, sells high-quality organic foods to its customers. Besides excellent service and products, the brand cares about its communities and environment. To show the company’s commitment, it established the Local Producer Loan Program, which ensures low-interest loans to local farmers. You can also explore the brand’s contribution to the environment and its related initiatives. Congrats, now you know what company values are and why they are essential. Hope our guide and examples inspired you to create a list of appealing values for your business.

A company profile is a business summary created to convey the main information about the product or service to the target audience. It covers the history, values, mission, vision, and advantages of a specific company. You can find a company profile in 'About Us' on a business’ official website. In this article, we’ll uncover the importance of a company profile and how to write it. We’ll also review several excellent examples. Why is a company profile important? A company profile serves every business owner as a promotion tool that speaks to the target audience. A company profile helps you establish a positive and lasting first impression on your audience. A well-designed profile allows you to be visible across various marketing channels: websites, social media, messengers, forums, etc. Customers can find information about your business and product through preferred platforms when they are interested. If you manage to deliver essential information to your clients, you can stand out from the competition. Relevant, useful, and reliable companies always take priority among consumers. Your task is to resonate with your audience and provide them with a solution. An engaging company profile generates leads and converts them into customers if they receive all the necessary information. An appealing profile enables you to establish brand awareness and credibility. Showing professionalism, transparency, and quality is critical since these facts influence buyer decisions. When you do it right, it will help you reach your key business goals. Make sure to share your engaging brand story and cover appealing branding so that people trust your company and choose it over dozens of others. Company profile introduces your product to customers and uncovers its benefits. People can instantly find out whether it will help them solve their problems and attain the necessary results. Besides, a profile gives a clear understanding of your business to your future employees. You can find perfect candidates during the recruiting process. Now that you know the importance, it’s time to review how to create a company profile. After exploring this section, you’ll be able to do it for your business. How to write a company profile? Writing a company profile isn’t an easy task, yet vital for every entrepreneur. This section will guide you through this process to create a well-thought-out ‘About Us’ page for your business. Determine profile purpose. To create a working company profile, you need to set its purpose. It will help you align the statements with your key goals. If you strive to get new investors, consider covering your company’s profit, business performance, and product benefits. When you wish to drive customers’ attention, it’s essential to include your values. Choose a relevant style. Make sure that the style you use for your profile is appealing and engaging. Check your text for readability. The style of your profile depends on the field you are in and your target audience. You can be traditional, creative, or visual in your statements. Your task is to resonate with your customers and make them engage. Share your brand story. There are dozens of businesses that sell products similar to yours. However, there’s always a way to make your company stand out. An appealing brand story makes you unique. That’s why you need to put all your effort into writing it as best as possible. Introduce yourself to your customers and let them know who you are and what you do. You can tell your audience about your inspirations and reasons for starting this business. Include a mission statement. Create a mission statement and include it in your company profile. Ensure that your mission unveils your target customer, competitive advantage, and the product your offer. Cover company history. Create an overview of how, why, and when you established your business. Include the values, key events, and other notable facts about the brand’s past. Do it chronologically so that customers can understand where you started and what you have achieved until now. Write your achievements. Showcase your rewards and achievements if you have them. It denotes that many people trust you and purchase your goods. Awards establish trust and credibility. Share testimonials. You can increase sales by simply sharing testimonials. Ask satisfied customers for feedback to create testimonials. They will serve potential consumers as a source of information. The feedback will help consumers make positive purchasing decisions. Make sure to add a call to action button. Consider adding a call to action button to your company profile. It will help consumers continue exploring your website. You can invite them to discover your product, ask for a call, or visit your office. Include contact information. To drive more prospects, you need to provide contact information. Ensure that all your website visitors can reach you through the website, phone, social media, or messengers. Include your contact information in your company profile. If potential customers are interested in your company and product, they will strive to know more about your business. Now that you know how to develop a company profile, let’s jump into examples. They’ll help you decide where to start. Examples of Company Profiles You can find hundreds of amazing company profiles designed by famous brands on the internet. We’ve decided to gather the most recognizable brands and their profiles in this section for you to grab some inspiration. BathBody Works BathBody Works is a well-known retail store chain that sells soaps, fragrances, and candles. The brand’s profile appeals to its target audience by unveiling the company’s achievements and years of successful work. From the ‘About Us’ page, potential clients can instantly know about the company’s product offers and the number of stores open. It shows the authority and the popularity of BathBody Works’ items among consumers. Its company profile covers the brand’s values, such as diversity, equity, and inclusion, based on which the chain operates. PUMA PUMA designs and manufactures athletic footwear, apparel, and accessories. From the company profile, you can see that the company operates in the sports field. The brand encourages people to take risks and be brave. PUMA’s customers are people involved in sports who are ready to transform. The company strives for the best quality to ensure that all training goes well with its consumers. Waze Waze is a platform where users obtain real-time driving directions based on live traffic. The service is helpful for those who want to avoid traffic jams and reduce their stress level on the road. Waze encourages cooperation among drivers to inform about jams and navigate the best routes. The company values the time of its users and helps find the best ways out of overcrowded streets during busy hours. Congrats, now you know what a company profile is and why it’s essential. Hope that our examples inspired you to create an appealing company profile for your business.

A communications plan is a roadmap required to deliver information effectively to certain stakeholders. It covers the message, target audience, and marketing channels. In this article, we’ll unveil why a communications plan is essential and how to create it. Why is a communications plan important? Developing a communications plan for stakeholders is essential since it enables you to outline a clear purpose for a product launch or new initiative. With its help, you’ll develop a relevant message that will communicate all your ideas and thoughts. A communications plan can come in handy during difficult periods for your company. When your business experiences a crisis or damaged reputation, you need a roadmap to deliver the right message to your customers, employees, or investors. It can help you improve the situation and gain their trust. If you don’t experience any problems with your brand, you still need to be prepared for various scenarios. A communications plan serves as a step-by-step guide for your team. Now that you know about the importance, it’s time to find out how to write it. The next section will provide 8 easy steps to create a communications plan for your business. How to write a communications plan? Developing a detailed communications plan is critical for both product launches and crises. That’s why we’ve prepared a list of actions you need to do to write this document right. Let's find out how to do it. Identify your communications materials. First, you need to analyze your company environment and find out why you need a communications plan. This step is essential for determining problem areas. Say you want to launch a new product and don’t know how to communicate it to your shareholders and customers. Start with auditing your marketing approach to figure out the gaps. Gather all crucial information to identify all gaps within your marketing strategy to prevent repeating them. Once you finish, you’ll be aware of these areas and cover them in your communications plan. Consider receiving feedback from customers to unveil some more problems. Keep these facts in mind when choosing channels, writing a message, and determining the target audience for your new product launch. Determine SMART goals. Once you audit your materials, proceed to set your objectives. Remember that your goals should be SMART (specific, measurable, attainable, relevant, and timely). Figure out what you want to attain with this communications plan. Make sure to write specific goals which you can achieve during a certain period. Define your target audience. Creating a relevant and timely plan requires you to define your audience. You should know your listeners to make a great pitch. You can write for clients, employees, investors, media outlets, etc. The message should be different based on the group of stakeholders you want to reach. For instance, consider creating a press release with your brand objectives if you write for media. When you write a communications plan for your workers, make sure it contains some internal information and some space for follow-up questions. Outline your plan. Once you finish with the previous steps, you can proceed to creating a plan. Make sure to include the following points in your plan: purpose, roles and responsibilities, and how to create a successful response plan. Consider inviting representatives from your target audience so that they give some input. Choose the right channels. When selecting the channels, make sure that you know whom you target and the message you want to communicate. Consider the preferred communication channels of your shareholders. For example, if you want to deliver your message to your customers, you can use social media or email campaigns. When you strive to reach your employees, consider using a special working platform, company email, or offline meetings. Make sure that your channels will help attain your objectives. Gather a team of professionals. Based on the purpose of your plan, collect a team of employees. Professionals in this field will help you effectively develop a strategy and promote your initiative to shareholders. Set due dates for each stage. Each step of your plan should be completed within a given timeframe. That’s why you need to decide which of them will take you longer to finish. Evaluate the results. After you finish the plan, you can see what aspects still need improvement. Present your communications plan to shareholders to see what went right and wrong. It will help you avoid the same mistakes in the future. Congrats, now you know what a communications plan is and why it’s essential. Hope that our guide will help you once you decide to make it for your business.

Competitive intelligence (CI) is a process of collecting, analyzing, and using information about competitors or clients to improve competitive advantage. It helps understand thecompetitive environment, challenges, and opportunities and use data properly to develop effective strategies. In this article, we’ll review the importance of competitive intelligence, its types, and sources, learn how to conduct competitive intelligence, and explore several best practices and examples. Why is competitive intelligence important? The market changes all the time, so you need to stay ahead. You can’t build a successful business just on guesses and assumptions. With competitive intelligence, you can understand your competitors’ motivations and behaviors. Knowing their attitude and objectives allows you to shape your product development, pricing, and brand positioning. Competitive intelligence is the basis of your company’s strategy. It enables firms to gather data about the industry, environment, rivals, and competitive products or services and analyze them. CI helps: identify and analyze industry trends to decide on future moves; obtain knowledge and insights into expectations, trends, and technologies; analyze strengths and weaknesses; allocate resources more efficiently; improve ROI; boost the process of product launching; predict the steps of competitors; make the right business decisions. Now that you know about the importance of competitive intelligence, let’s proceed to its types. Types of Competitive Intelligence The main objectives of competitive intelligence are to allow a company to understand its market, make confident strategic decisions, and increase ROI. For these purposes, businesses use different types of CI. Competitive intelligence activities can be divided into two main types: tactical (a short-term process that strives to contribute to the solution of such issues as capturing market share or increasing profits); strategic (helps with long-term issues, including key risks and opportunities a company can face). Now that you know the main types, it’s time to move forward and explore the sources of CI. 7Sources of Competitive Intelligence Social media platforms Sites of competitors Syndicated research reports Marketing tests Product reviews Pricing and packaging updates Changes in positioning and messaging We’ve prepared seven sources where you can find useful data about your competitors. So let’s review them. Social media platforms. Analyzing customers’ comments on different social media platforms enables you to compare your products with your competitors’ alternatives. Honest feedback can help you improve your products and services. Sites of competitors. Competitors’ sites enable you to analyze their products and services, provide you with insights into their business, and share information on their updates. Many tools can help you make a competitor analysis like SEMRush to monitor changes in competitors’ ranking or use Ahrefs to check any URL’s top organic keywords and determine how much traffic your rival obtains on them. Syndicated research reports. These reports are crucial since they provide data on growth forecasts, company profiles, market-related numbers, and trends. With the help of these reports, you can obtain an overview of your market, main competitors, and what makes them special. Marketing tests. Landing pages and A/B tests are particularly important as they allow you to have an insight into the plans of your competitors. By monitoring your rivals’ campaign tests, you can figure out what works best and what doesn’t need to be implemented. Product reviews. You can also analyze third-party product reviews. This information helps you determine what customers of your rivals like and dislike about their products or services. This way, you will obtain essential facts about competitors: their strengths and gaps. Knowing what consumers think about goods enables you to identify your opponents’ weaknesses and receive a competitive advantage. Pricing and packaging updates. Changes made to packaging and pricing also affect marketing campaigns. That’s why it’s critical to share them with internal teams, for instance, with sales. These updates show shifts in your rival’s strategy, for example, when they implement business expansion. Changes in positioning and messaging. It’s worth mentioning that if your competitor changes messaging or positioning, you need to monitor those changes. This way, you can gauge the direction of your rival. For this purpose, team members visit the competitors’ sites and focus on home pages, blog posts, landing, and product pages. You are aware of the primary sources of information now, so let’s consider several steps to conduct CI. How to Conduct Competitive Intelligence Research Identify direct and indirect competitors Choose the main focus areas Gather the necessary information Conduct a competitive analysis Share your findings Use the information to let your company benefit Although competitive intelligence is essential for every business, not everyone is well versed in this process. We’ve prepared several steps to help you get started. Identify direct and indirect competitors. First of all, you need to know your competitors. If you have a lot of them, identify at least your top five direct rivals. Afterward, determine your indirect (firms in the same industry that don’t compete with you for customers), aspirational (companies in the same industry that can provide inspiration for your business), and perceived competitors (businesses that can come up during the sales discovery process but don’t compete with you). Understanding your competitors means knowing your competitive environment. Choose the main focus areas. Once rivals are identified, it’s time to determine the areas you want to focus on for data collection. You need to gather all the information you can obtain online and from your front-line teams. It’s worth narrowing the search circle to process information more efficiently. Gather the necessary information. During this step, you have to explore your competitors’ sites, products, social media platforms, and content. Find detailed information about each of them. Conduct a competitive analysis. At this stage, your manager breaks down the information and pulls out the main trends and the most important data. Afterward, the information is organized in the right manner to convey it to all the teams. You need to create your competitors’ profiles and continue to track their updates: changes in products or services and customer reviews. Share your findings. To improve the strategies, share your findings with stakeholders. You can do it by conducting a meeting, sending emails, or using an internal chat. Store data on a reliable platform so that your team can access it easily. Use the information to let your company benefit. Make your data actionable for each of your company’s teams. Your marketing team can use it to start new marketing initiatives, while the sales team can use this data to improve scripts and sales processes. Let’s jump into the best practices. Competitive Intelligence Best Practices Companies have to obtain customer trust and provide excellent customer experience, and high-quality products to be successful. However, this process takes time and effort and requires collecting data about competitors and customers to know what to expect. CI is the key since it allows businesses to gather and analyze the necessary information. In this section, we’ve prepared three competitive intelligence best practices. Create competitive habits. CI is a constant process, that’s why it isn’t enough to collect data once. When you share competitive intel with your team, remember to do it wisely. There’s no need in sharing every new piece of information with little to no context with your sales team. Team members will spend a lot of time processing it, so it’s better to analyze how valuable these data points are first. Provide relevant insights. The timing of the insights can sometimes be critical. For example, your company’s team can face a lack of necessary data. That’s why you should have a channel for internal communication to share your insights and different updates on competitors and customers on time. Analyze your wins and losses. Companies often don’t know why they’ve won or lost a deal. They rely on accurate feedback from their sales reps, while it would be much more effective to interview their customers and see the notes in CRM. Let’s grab some inspiration from the examples below. Examples of Competitive Intelligence Each business needs to know its external environment to operate successfully. That’s why companies in different industries consider competitive intelligence in their strategies. Further, we’ll review examples where entrepreneurs use their knowledge of CI. Startups. Since large companies have big budgets, resources, and necessary technology, startupsneed to adapt to competitive intelligence insights. This way, they can understand their customers and offer better solutions. Let’s take Airbnb, for example. This company managed to satisfy the needs of clients by using technology and consumer insights. Airline tickets. A great example of using competitive intelligence is the way airlines do it. They change the prices of their tickets every day based on the information they obtain. For instance, if competitors increase the prices on a certain route, this company will do the same to receive good revenue. Besides, airline companies track the actions of potential customers to make price adjustments. For example, they spot users who search for the same flight details several times and increase prices. To improve their competitive advantages, brands need competitive intelligence since it increases their chances for success. They search for data on websites, reports, and customer feedback to understand the gaps and undertake several improvements.

A competitive environment is a system where different businesses compete with each other by using various marketing channels, promotional strategies, pricing methods, etc. This system has regulations within it that companies should follow. How does a competitive environment affect businesses? Your competitors can directly affect your business and the decisions you make. Let's imagine two online clothing stores that pose a threat to each other in terms of business development and profit. One of them decides to conduct a flash sale before Christmas and provide their customers with 40% off sitewide. The other store will also need to come up with a great offer to attract leads and customers, raise sales, sell unpopular products and, as a result, gain revenue. Similarly, if one coffee company brings out a new product to the market, their competitor will need to consider growth hacking. Thus, competition can be beneficial as it motivates companies to get better and improve their products. A competitive environment also has a positive effect on customers. Businesses often offer high-quality goods at an affordable price to win the attention of consumers. Besides, companies have to bring out their products through innovations. However, competition can sometimes complicate the existence of a business. Let's take two companies within one location, for example. If one of them sets low prices and discounts, it will be difficult for the second company to compete. Now that you know how a competitive environment influences your business and customers, it's time to proceed to the types of competition that define the relations between and among sellers and customers. Types of Competitive Environment It's essential to understand what types of competitive environments there are to assess the economic environment in business. You should know how companies and markets function so that you can analyze industry and market news, policy changes, and legislation in the future. Let's distinguish the main types of competitive environments and review each of them in detail. Pure competition. In a perfectly competitive environment, many small companies produce similar products, and many consumers buy them. These manufacturers are small, and thus they can't influence the price, defined by supply and product demand. For example, when a farmer brings dairy products to the local market, this person can't change the market price and agrees with the going one. Monopolistic competition. In this environment, many manufacturers produce different products, although they might serve the same purpose. Customers can distinguish the products because of the differences in quality, features, etc. Businesses actively use advertising to promote their products and convince consumers that they are not like other products and have better quality. Companies in monopolistic competition are price makers, which means that they can influence the product price. However, to justify the price increase of their products, they should offer something exclusive to be unlike other businesses, for example, improve the quality of their goods. Oligopoly. In this market model, there's a small number of businesses, usually two or more. It's considered stable as companies don't compete but collude to obtain high market returns. Firms set and keep prices high together or under the leadership of one particular company. In an oligopoly, profit margins are higher than in a more competitive environment. However, the main problem of this market structure is that businesses often face a prisoner's dilemma, an incentive to cheat and act in their interests at the expense of other companies. Monopoly. There's one company that produces a unique product. This manufacturer doesn't face any competition, and the product doesn't have any substitutes. Also, a monopolist decides on the product's price and sets barriers for new companies to enter the market. Perfect competition, monopolistic competition, oligopoly, and monopoly are the four main market structures you should be aware of when entering the market. Now it's time to move to the competitive environment analysis. Competitive Environment Analysis To develop a great marketing strategy, you need to understand your competitors and their tactics. At this point, you need a competitive analysis framework to reach your business opponents. Let's discuss several most popular frameworks. SWOT Analysis. You can assess the external and internal factors that influence your company. This framework helps you identify competitive advantages, compare your opponents' strong and weak sides on different marketing channels, and define your further marketing steps. Strategic Group Analysis.This framework characterizes the strategies of all strong competitors in various strategic dimensions. It allows you to identify your competitors' positions in the competitive environment and the factors that bring your business a profit. It also enables you to identify the key aspects of success and assess your position among competitors. Porter's Five Forces. The basis of this framework lies in exploring the competitive market forces in the industry and helping define the industry's strengths and weaknesses. It involves five elements: new entrants, buyers, suppliers, substitutes, and competitive rivalry. These five influence the level of competition in your industry. Growth-Share Matrix. By using this framework, you can decide which products are worth investing in according to their competitiveness and attractiveness within the market. It's particularly useful for large companies since it helps them define their product portfolios and decide which products are worth continuing to invest in and which are no longer worth it. Perceptual Mapping. This framework allows you to see the position of your product against the alternatives of your competitors. It enables you to understand how your customers perceive your product compared to competitors' and whether your positioning strategy matches your target audience. It can also help you find the gaps you need to resolve. To fully understand different market structures, let's walk you through some examples. Examples of Competitive Environment Every business plan of even a small firm contains a section about competitive environment analysis. As you already know from the information above, it includes all the external factors that influence your business and the product or service you offer. Let's take electronics, for example. Samsung is a company founded in South Korea that specializes in electronic and smart appliance technology. Their competitors include Apple, Sony, Huawei, Intel, and many more, which is why Samsung's team tries to create a product that is better than competitors' alternatives using innovations that can attract prospects. Changes in technology or the way customers buy products can influence the types of competitive environments. For example, Amazon changed products' distribution and customer expectations. Introduced innovations influenced the number of consumer goods companies and opened markets for small firms that previously had no opportunity to compete with more prominent companies. Your business can find itself in different types of competitive environments. That's why it's critical to understand the difference between them and be ready to assess industry and market news, policy changes, and legislation. Resources: The article "What Is the Meaning of Competitive Environment?" on Small Business defines the term and explains the five elements of a competitive environment. The article "5 Competitive Analysis Frameworks Explained with Visuals" on the Alexa blog provides readers with five competitive analysis frameworks.