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Top 5 WhatsApp Marketing Campaign Strategies For Businesses
Social media has become an integral part of our lives. On average, an individual spends at least 2 hours 24 minutes on social media platforms, and this duration is increasing year on year. As our engagement on social media increased day by day, it makes sense for businesses to devise a marketing strategy for social media platforms and see it as a potential channel to reach out to their audience. Of all social media platforms, WhatsApp is one of the most widely used messaging platforms and has recently stepped into commercial space with the launch of WhatsApp Business.
WhatsApp Business is widely in use by businesses to reach out to their audience on a personal level and build a strong brand presence. WhatsApp Marketing Campaign is one such approach used by businesses to create a buzz among large audiences.
What is a WhatsApp Marketing Campaign?
WhatsApp marketing campaign is the strategy of using different WhatsApp features to optimize reach, generate leads, get conversions, or create a brand presence.
Being the most popular messaging app, WhatsApp acts as a powerful means of connecting, interacting, communicating with potential customers in the most convenient manner possible.
WhatsApp has various incorporated features such as text messaging, audio and video calling, file, image, and contact sharing, making it a viable campaign tool.
Why Businesses need WhatsApp Marketing Campaign Strategy
WhatsApp messaging app is one of the most widely used apps in the world and has over 1.5 bn active users. WhatsApp is also known to have the highest message open rates and 74% of people check their message within 30 seconds of receiving it.
WhatsApp gives businesses the advantage to reach out to people through a platform they are already active on. Through WhatsApp, businesses can connect with a large group of people quickly and engage with them on a personal level.
WhatsApp marketing campaign makes it a two-way communication strategy. This gives businesses higher engagement from people and improves the chances of converting them to customers.
Methods of WhatsApp Marketing Campaign
WhatsApp offers diverse methods for carrying out marketing campaigns. Here are a few of them:
1. WhatsApp Integration with Websites
For any business, the website plays an essential role in sharing vital information with customers. It can also be used to carry out a WhatsApp campaign by integrating a click-to-chat widget. Through this widget, businesses can collect basic information about the customer, such as their name and contact number, and use it to invite them to the WhatsApp campaign.
2. WhatsApp Group Strategy
WhatsApp groups are one of the most widely used features in WhatsApp. Many users join groups related to friends, family, college, office, personal interests. This is the most effective way to build a community of like-minded people. Sharing relevant, useful, and engaging content with users is inevitable to make your WhatsApp campaigns productive. WhatsApp groups can be used to engage with prospects or customers faster and effectively.
3. WhatsApp Automation using API
WhatsApp offers a unique automation feature that allows businesses to WhatsApp messages to a large group of people automatically. This is a feature useful for big businesses that provide the latest updates and promotional messages to customers.
For example, E-commerce websites can use this API integration to update their customers about product status, shipping status and also post promotional messages to target customers.
4. WhatsApp Broadcast List
WhatsApp broadcast feature allows businesses to send messages to multiple contacts at once. By adding contacts to a broadcast list, businesses can send product updates or notifications to the entire list at once. Unlike group messaging, the broadcast feature keeps the identity of every member of the broadcast list hidden from each other.
Large businesses can use this feature to send recommendations or offers to customers and make them feel special.
5. WhatsApp Status Update Strategy
WhatsApp status update is a great way to share information with the entire contact list effortlessly. Businesses can use the status updates feature to promote offers and ask users to take a screenshot of the coupon code to avail the offer in-store. Businesses can generate traffic from WhatsApp by integrating links in status updates.
5 Best Whatsapp Marketing Campaign Strategies
Marketing campaigns are effective only when they are executed well. Using the right marketing strategies can help businesses gain a huge response in no time. Here are some of the best WhatsApp marketing campaign strategies to follow:
1. Create an Engaging Brand Persona for Whatsapp
The first step to create an engaging WhatsApp campaign is to create an engaging brand persona or character that represents your brand with its WhatsApp number. Customers do not like talking to automated machines. Having a real human engage with customers and be available at all times can help create a positive impact on customers.
2. Offer Great Value to build a phone database
In order to bring people to your business and build a strong user base, you as a business have to offer something of value like a promotional discount, free gifts, or similar benefits. By offering something that people might be interested in, businesses can build a strong phone database.
3. Offer Always On Relevant Content for Free
Post building a large phone database, businesses should aim to keep their members engaged with relevant information. Sharing useful information on the group can ensure that customers show involvement and maintain brand loyalty.
4. Deliver Speedy Customer Service
Good customer service can contribute a lot to building a positive brand image. Leaving them hanging on customer queries can cause businesses to lose valuable customers. WhatsApp enables businesses to deliver fast and effective customer service.
5. Consumer Research
Whatsapp has so far been used extensively for research and offers an easy-to-use, inexpensive, and quick platform to run some quick research. Businesses can ask consumers about flavors they like, ask them to choose between options the brand is proposing to launch among other things. Also, WhatsApp is highly relevant for conducting some quick discussion internally within your company.
5 Examples of Effective WhatsApp Marketing Campaign Strategy
Here are some of the best examples of effective WhatsApp Marketing Campaign Strategy:
Hellmann’s
Hellmann’s is a well-known name in mayonnaise brands but it earned a lot more popularity because of its unique campaign ‘WhatsCook’. Through this campaign, Hellmann’s invited people to send them a picture of the ingredients they have in their kitchen on WhatsApp and a chef would suggest them a recipe using Hellmann’s mayonnaise and also guide them with the process. This campaign turned out to be a huge success and got the brand global recognition.
This campaign generated 13,000 sign-ups and it got 99.5% of users’ approval that made it a huge success in Brazil and then was launched in Chile, Uruguay, and Argentina.
Absolut Vodka
Absolut Vodka created an exclusive party and had all tickets sold out except for two. It then announced that those who wish to join the party would have to come up with a convincing reason and send it to ‘Sven’- a virtual doorman via WhatsApp.
The campaign received a huge response and in just 3 days, Sven received over 600 contacts, generating more than 1000 multimedia content.
BuyaGift
Online gift retailer Buyagift launched a WhatsApp Marketing Campaign for informing its customers about deals and discounts on the site. The company started sending alerts direct to WhatsApp which was a way of prompting immediate responses from customers. Getting a personal message on mobile became more exclusive than an email.
It was a sales-driven campaign that was interesting and more interactive that customers also found highly useful in getting personalized services.
Banco Santander Bank
Banco Santander Bank created Open Bank, a WhatsApp customer service number where you can chat with the bank, post queries, solve issues. In a test pilot done with 17000 customers, 99% of consumers found the service very useful and 98% said they would continue to use it.
Reliance Brands
Reliance Brands, which handles luxury brands like Diesel, Kenneth Cole, and Zegna in India, offered customers the choice of remaining engaged with the brand via Whatsapp. Consumers lapped it up, finding out about promotions, new launches and getting brand information like pictures and video. In some cases, the conversion rate of consumers who were on the brands’ WhatsApp list was as high as 80%.
WhatsApp is a powerful social media tool and has huge capability in establishing a strong bond between brands and customers. WhatsApp can be used in multiple ways to carry out WhatsApp marketing and help businesses get leads and build a strong brand presence. WhatsApp when integrated with SCRM tools can help brands in providing effective customer care services and add value to WhatsApp campaigns.
WhatsApp Business: The New Age Of WhatsApp Based Customer Service
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Have you ever had an issue with the product you bought and tried reaching out to customer care? If yes, then you must be aware of how annoying it is to call up a customer care number numerous times. And talking to a customer care executive and get your issue resolved can be a struggle. Customer care service is a very important part of any business, I n many cases, can be a major contributor to the brand reputation.
For small businesses or early-stage startups, it can be quite challenging to provide a full-fledged customer support desk. WhatsApp Business comes to their rescue and provides them an easy way to communicate with their customers.
Why Customer Service is Important?
Many businesses focus entirely on selling their product or service and overlooks the importance of good customer service. While the reason behind doing so can be anything. From trying to avoid the additional cost in setting up customer service desks, or finding customer service a not so important aspect of their business. But the fact is that customer service is as important as the product itself and should not be seen otherwise.
Customer service is an essential post-sale activity that lets customers share their experience and feedback with their businesses. For instances where the customers did not have a very good experience with the product, excellent customer care gives businesses the second chance to win back the trust and confidence of their customers.
Providing good customer service can be challenging for many. It requires setting up the infrastructure and getting significant manpower involved. As it comes heavily on the pockets, not every business can afford it. The second best option that businesses have is deploying chatbots to handle customer queries. But chatbots are pre-programmed to handle specific types of queries only and cannot be useful to every customer.
WhatsApp Business allows businesses to have a one-to-one interaction with their customers through their personal WhatsApp messenger. This helps brands in building trust among their customers and understand their needs better. With WhatsApp Business messenger, businesses no longer need to set up exclusive customer service desks. They can take care of all their marketing, branding, and customer services needs all in one place and save a lot on cost as well.
How to use WhatsApp Business as customer service?
WhatsApp Business is an easy tool and is suitable for all business types. There are two ways in which you can use WhatsApp Business as customer service for your business.
Website Chatbox:
If you feel that your business is doing good on its own and you do not have an extensive need for WhatsApp Business. You can use it exclusively as a customer care tool for your website. All you need to do is implement the WhatsHelp widget button on your website. WhatsHelp widget lets you communicate with your website visitors using any of your social networking tools WhatsApp being one of them.
While it will look like any other chatbot for your visitors, you can surprise them with personal greetings like “Hi, I am Stephan at your service. Is there anything I can help you with?” using your WhatsApp Business messenger. This will give your conversation a human touch and get your visitor involved in an interesting conversation.
WhatsApp Business Messenger:
WhatsApp Business app is a great tool for WhatsApp based customer care services. Packed with high-end features such as business profile, automated messages, quick reply, labels, and message statistics, WhatsApp Business makes interacting with a large customer base quite manageable.
When Integrated with Social CRM tools , WhatsApp Business can be used for interacting in multiple languages for individual customers by selecting the recipient’s language for their messages. Now, that would definitely give your WhatsApp customer care an edge among your business competitors.
7 Good Etiquettes of WhatsApp Customer Service
WhatsApp is a personal communication space, and Whatsapp Customer Service requires a personal tone too. However, there are a few etiquettes to be followed for good customer service:
1. Make all your conversations sound human by adding your personal touch. Introduce yourself and address the other person with their name.
2. Make certain to end every discussion pleasantly even if the other person is being unruly. Shifting the conversation to a common point of interest or coming to an agreeable term can be a good practice.
3. Mirror the other individual’s style. Many times, speaking in a similar manner as the other person makes them more interested in the conversation. But you have to be careful as not everyone might take it well.
4. Show genuine interest in the conversation and try to figure out the problem. Avoid fillers like “Hm”, “Ok”, “K” in the conversation.
5. Avoid monologues and don’t be the only one talking. You must hold your customer’s attention to the conversation and asking them frequent questions can help you do that.
6. Never blame the customer. There can be instances where the customer is wrong, but it’s never wise to say it away on their face. It can piss them off and end the conversation on a bad note. Rather, focus on how the problem can be solved.
7. Be a good listener.
A good deed goes a long way so does good customer service. One good customer service can help you get several more customers, and a single bad experience gets you into trouble. So, what’s holding you back? Ensure that your customers get the best customer service by using WhatsApp Business for connecting with them. All you have to do is to download the app from Android PlayStore or IOs App Store
7 Effective WhatsApp Marketing Tips For Small Business
In the world of digital marketing, trends change every day. Techniques that got you leads today might not prove very effective in the days to come. For this reason, it becomes necessary that businesses keep a track of the latest trends in marketing and update their marketing techniques accordingly. In this age of digital marketing, hitting the right cords in marketing can make your business a huge success in no time.
While there are several marketing platforms that have helped businesses in their growth, WhatsApp marketing is one of the most effective among them. The reason being that WhatsApp messages have the highest open rate as compared to all its counterparts. Taking this into consideration, several big businesses are using it to influence their audiences. Let’s take a look at the most popular WhatsApp Marketing strategies in the past years and also learn about some useful WhatsApp marketing tips.
5 Top Brands and Their WhatsApp Marketing Strategies
Getting personal offers on WhatsApp from brands can help influence customers’ choices to a great extent. Here are a few examples of international brands winning at the WhatsApp Marketing game and earning their customers’ love and appreciation.
1. Netflix
NetFlix is one of the most popular online movie streaming platform known for its exclusive collections. What makes it a favorite among its users is that it suggests shows and movies based on previous watch histories. Users visiting their platform need not dig for movies of their interest. They can simply go through the suggested list and pick the movie of their choice.
The latest development in its marketing technique is its WhatsApp notification system wherein, it sends out a WhatsApp notification every time a new show or movie is added to the platform based on the users’ interest.
2. OYO
OYO is one of the largest hotel booking platforms offering hotels with all price ranges. OYO helps in finding hotels near you. Users can see what their hotel room looks like, its user review ratings, and more such information through its app. Recently it has come one step ahead. It introduced WhatsApp as a means to update their customers about their booking confirmations and well as directions to the hotel.
This makes it easy for customers as they need not call up the hotel for their booking inquiries. They can easily get all important information through their WhatsApp chat.
3. BookMyShow
BookMyShow is a platform where you can book movie tickets online. Users can download their tickets from the website to be shown at the multiplex of their choice. BookMyShow has made the entire process even more simple by sending out confirmation messages and updates to their users directly on their WhatsApp numbers.
4. Hellmanns’
HellManns’ which sells mayo products, has found the most unique way to use WhatsApp marketing to promote their brand and ensure higher brand engagement. Through its latest campaign ‘WhatsCook’, it had asked its customers to simply send a picture of the ingredients they have in their refrigerator through WhatsApp, and HellManns’ suggested recipes that could be made from them. This campaign was a huge success and saw 13 thousand user registrations and 4 million website hits.
5. Cred
Cred is an online credit card bill payment app that has used WhatsApp notification as one of its features. Cred keeps track of multiple credit cards and sends a timely reminder when payments are due, making sure its customers never miss a due date. To encourage timely payments, it also offers cashback and discounts on each payment.
7 WhatsApp Marketing Tips for Ecommerce Business
If you are a WhatsApp marketer or a business looking for WhatsApp marketing tips for your business, here are a few points that you may find useful:
1. Build a brand persona
WhatsApp can be a great place to build up a brand persona, especially for small brands by setting a tone for your communication with your customers. Making them feel special or coming up with ways to help them out can give a big boost to your brand image.
2. Provide client assistance
Don’t use WhatsApp just to push your product information down your customer’s throat. Participate in meaningful interactions and assist them in every way possible. This can be one of the most useful Whatsapp marketing tips if you are a small business and wish to make a strong brand image.
3. Don’t simply sell
Selling your product through WhatsApp marketing can be the motive, but it should not be your sole purpose. Use the platform to establish a strong personal bond with customers.
4. Influence your customers with choices
Not every customer may be planning to use your service or product, but when they are offered interesting choices or offers, they can be inclined to try your product.
5. Create broadcast lists
Creating broadcast lists and using WhatsApp bulk sender opinions can help your business reach out to a bigger audience and make WhatsApp marketing faster and convenient.
6. Make creative offers and promotions
Never overlook the power of creativity. A simple and creative ad copy or creative promotion can help you garner more attention from customers as well as the media. Several businesses have shifted from large budget advertisements to simple yet creative ads.
Example:
Burger King had released an ad asking its customers to eat at its rival food chains such as Mc Donalds, Subway, KFC, etc. Not only was this move largely appreciated by all, but it also gained huge media attention.
7. Engage directly with phone calls
For small businesses, there may be times when your client needs customization in your product or need assistance over a call. WhatsApp calling feature makes it easy for you to call them up in any corner of the world free of cost. This can be one of the biggest advantages of using WhatsApp for customer services. Additional features such as voice messages, sharing docs, and multimedia content can be easily done through WhatsApp.
Now, that you know about all the latest tips and tricks of WhatsApp marketing, try implementing them in your own business as well. WhatsApp marketing can be quite simple when done using the right tools. WhatsApp Business when integrated with several advanced tools such as WhatsApp link generator and Social CRM tools can help boost your WhatsApp marketing capabilities.
WhatsApp Privacy Policy And Role Of Data Analytics In E-commerce
Demand for WhatsApp marketing is growing each day, with more businesses joining this platform to reach out to its users. E-commerce through platforms such as WhatsApp, Instagram, and Facebook, isn’t new. You can find this practice to be as old as these services themselves. Social media platforms generate useful data and can be used for data analytics in e-commerce to help in improving user experience.
So, what makes marketing through SNS (Social networking services) so effective?
Social Networking Platforms are equally popular among all age groups. It’s also the place where most people spend their leisure time. This means ads and content floated on these platforms will get more attention as compared to any other marketing approach. Individuals coming across an ad on social media are highly likely to click on the link or place an order. This approach faster and effective, and it also makes it easy to find interested customers through data analytics. Once businesses have data from interested customers, they can pursue them further.
WhatsApp in particular is one of the most popular marketing platforms and has been known to have the highest open rate of 98% and up to 40% response rate. Since WhatsApp is easy to use and is suitable for all businesses big and small, businesses prefer it to create a more personal relationship with their customers. Moreover, the cost involved in marketing through WhatsApp is nominal as compared to television or newspaper ads.
But will WhatsApp’s new privacy policy have a negative impact on the business on WhatsApp?
The latest privacy policy update released by WhatsApp owned Facebook, has caused quite a stir among its users. Here is what the new privacy policy looks like:
The Myth
1 . With the implementation of the new privacy policy, WhatsApp will share all their account information with Facebook.
2. Users personal chats will no longer be personal and Facebook will be able to read them.
The Fact
WhatsApp is very protective of its users and is highly committed to its user’s privacy. All chats on the platform are end-to-end encrypted. Which means that no one can read them except the sender and the receiver. Hence, the updated privacy policy does not change anything and works completely outside the boundaries of its user’s privacy.
WhatsApp consistently strives towards improving its user experience and work on understanding its user behavior, their interests, likes/dislikes, and more. For this, they require some basic information such as IP address, mobile device information, service-related information, how its users interact with others, service-related information, transaction data, hardware information, and account registration details. These details help them identify issues that its users may be facing and come up with appropriate solutions.
The updated privacy policy is an attempt to ensure better security to your account. It also helps in fighting against spam, fraud, or any unauthorized practices on its platform. Once this new policy is implemented, WhatsApp users can use the platform more securely.
Impact of Updated Privacy Policy on Businesses
The new update will help businesses with data analytics. This in turn will help them in understanding their audience better and ensure better user engagement. For businesses that run entirely on WhatsApp or WhatsApp business, this update will provide them better insights about its customers. It will also ensure that they carry out all their business transactions safely.
So, the new privacy policy update works in favor of its users. Small and medium businesses can find it to be useful in more ways imagiable.
How Data Analytics in e-commerce plays an important role
E-commerce is mainly driven by customer demand and user experience. For businesses, it becomes vital to know what customers expect from them and how to improve the user experience and engagement.
Let’s take the example of Meesho:
Meesho is a social commerce platform that allows individuals and small businesses to start their online store. Users can further sell those products through SNS such as Facebook, WhatsApp, and Instagram.
Once you register on the Meesho app, you can see a wide variety of products from various whole sellers. Users can share the product catalog of that particular seller on their social media profile. As soon as you get an order, you can send a request for the product to the seller. The seller then delivers the product directly to the end buyer. This earns the individual or business a certain share of the profit.
Role of data analytics
Now, if we bring data analytics into the picture things become much simpler.
For example, if the seller knows which type of product is most in demand, which will be their peak season, what are the prices that their competitors are offering, which region generates maximum demand, wich user brings them maximum orders and more, it will become so much easier for sellers on Meesho to plan their production and meet their customer demands faster.
Data analytics can also be used by e-commerce sites in determining user behavior on the business website. Information like how much time they spend on the website, which are the links they clicked, the kind of products they were interested in, and the price range they were looking for, all these data can help the business sites improve their user experience by suggesting the user the handpicked items that fit the users choice and price range.
Data analytics is extensively used on social media platforms as well. It figures out which type of content you are interested in and suggest similar content so that you enjoy spending more time on the platform. Facebook uses a high level of data analytics to identify the likes, dislikes, interests, activity, social network, jobs, and much more so that that can target you with custom ads that fit perfectly to your taste and requirements.
So, the next time you see a pop-up ad for a product that you were interested in buying, don’t be surprised. You are seeing the ad because you have shown interest in similar products in some way or the other.
WhatsApp- A new era e-commerce platform
WhatsApp which was invented to create a platform for personal conversations has completely transformed the e-commerce space. From having one to one communication with customers to completely shifting their businesses to WhatsApp’s business app WhatsApp Business, we have seen all businesses small and big embrace WhatsApp marketing. It has also opened new opportunities to SMEs and craftsmen to sell their products anywhere across the globe through their simple app.
WhatsApp encouraged this huge shift in marketing through its platform by introducing features such as WhatsApp pay which allows sending and receiving money through WhatsApp just like we send or receive text messages. Every other day, this social messaging platform adds more and more features to its app, which makes it extremely easy for everyone to run their business hassle-free.
LIKE.TG, which provides an added layer of high-end customer relationship management features to WhatsApp can help businesses in engaging with their users better through WhatsApp and establish a strong personal relationship through personal interactions.
Just by looking at the pace at which WhatsApp is digging its roots deep into the e-commerce space, it can be safely said that WhatsApp marketing is the future of e-commerce and social e-commerce being the future of marketing is inevitable.
WhatsApp Guidelines: 10 Tips On How To Not Get Blocked By Clients
WhatsApp is one of the best platforms for advertisements. Not just because it’s fast or cost-effective, but also because WhatsApp is one of the most widely used applications which allows businesses to reach out to a wider customer base.
But WhatsApp is a personal messaging app where people like to have close conversations with their family and friends. Invading their personal space with unsolicited advertisements may not be received very well in many cases. But not all hope is lost yet. There are certain guidelines that businesses can follow for their advertising and avoid WhatsApp ban by their clients.
Tips on WhatsApp Marketing to avoid WhatsApp block
Here are some of the WhatsApp anti-ban guidelines to consider for your WhatsApp marketing and :
1. Get consent from your audience
One of the most important tips is to get consent from your target audience before sending them Whatsapp notifications. Unlike other platforms, WhatsApp follows strict measures to protect its users from unwanted spam and junk messages. So it’s advisable for businesses by taking consent from their customers before sending them WhatsApp notifications either through SMS link or via website or app.
2. Don’t sound like a bot
Make sure your messages sound human. Making it sound like a robot might give an impression to your audience that you are a bot or the message is spam. If possible, try communicating with your audience in their local language or tone to make them feel more special and interested in the conversation.
“Think like a wise man but communicate in the language of the people”– William Butler Yeats
3. Save the contact numbers of your customers before sending them messages
Having all the numbers saved in your phonebook will help you identify each one of your customers individually. It will also help WhatsApp AI to identify you as a genuine person instead of a spamming bot.
4. Use your business account for all WhatsApp conversations
Using a professional WhatsApp account with a brand logo as the display picture and all business-related information in its bio can help audiences identify the business uniquely. Using this guideline for WhatsApp marketing also eliminates the risk of being marked as spam.
5. Address each contact by their names
Addressing each individual by their names makes the person feel special and gives them the impression that the message is exclusively for them. Adding elements that invite their response can also ensure better engagement and help in building the brand image.
6. Send out meaningful content
Make sure that the content you share with your audience is useful for them. It could be anything from a new product update, a new tutorial video, or a promotional advertisement. Sending useless ‘Good morning’ messages or seasonal greetings can annoy your audience and send you to their block list.
7. Schedule your messages appropriately
When it comes to advertising, timing is everything. Sending messages at wrong times of the day like early mornings or late at night can result in messages being ignored. Also applies for days such as Saturday nights or Monday early mornings. These are the times when people prefer not to be disturbed. So plan your content schedule accordingly.
8. Try sending short messages
Reading long text messages can be a little overwhelming for your audience. Sending shorter messages will make them more readable. For situations where long text messages are unavoidable, adding an intuitive headline that describes the whole text can help get your readers’ attention to the message. This WhatsApp guideline can be useful for both text messages as well as promotional content.
9. Avoid sending forwarded messages to a large group of people
Messages that have been forwarded on WhatsApp are labeled as “Forwarded”. Sending an already forwarded message to a large group of people will mark the message as “Forwarded many times”. This looks like spam and results in your reader ignoring it or blocking you all together. It’s always advisable to always verify the authenticity of the message before forwarding it to anyone.
10. Always prefer using WhatsApp Web and WhatsApp over the same network
WhatsApp AI keeps track of the network used to check if a message is spam. Using the different networks/ hosted networks for both Web and App may appear as spam and may even result in your WhatsApp account being deactivated.
Using these anti-ban WhatsApp guidelines religiously, you can ensure that your WhatsApp messages reach your audience and are read. However, it does not always guarantee that your number will not be muted or blocked by your customer as it always depends on person to person how they see your marketing approach and if they are interested in engaging in any kind of conversation.
Do Don’ts of WhatsApp Marketing
Apart from suggested guidelines, there are also some do’s and don’ts that has to be kept in mind at all times for effective WhatsApp marketing:
Do’s
1 . Do engage with your audience’s group chats, feedbacks, and grievances. It helps in building a strong bond.
2. Do make your content interesting and engaging for a better response from your audience.
3. Do turn on your “Read” receipts to know if your messages have been read by your audience, If your audience is not reading or responding to your messages consistently, avoid sending them messages in the future.
4. Do make sure that the audience that you are trying to send a WhatsApp message to is available on the platform before you send out any specific information.
Don’ts
1 . Don’t send messages to individuals who have blocked you. As it may result in your number being blocked permanently or worse marked as spam.
2. Don’t send multiple messages all at the same time. Sending messages with a gap of a minute or two gives the recipient time to read the messages and reply accordingly.
3. Don’t send random messages to random people as there is a high chance that the person can report you as spam. As per WhatsApp policy, if any number is marked as spam by 5-10 people, your number can be banned.
4. Don’ forward unknown links or URLs to a large number of people. Many times it can be malicious content or a harmful virus and can cause a lot of damage to you as well as its recipients.
WhatsApp marketing can be easy if we know exactly what to avoid in our marketing approach. Though there are no fixed rules for it, these guidelines can be of great help for businesses that are just starting with their WhatsApp marketing. You can also enhance your WhatsApp Business features by integrating them with other tools such as SCRM and WhatsApp Link Generator for a more holistic experience.
Top 5 WhatsApp Marketing Tools And Service Providers in 2021
Our addiction to social media is increasing each day. But of all social media platforms, WhatsApp has found significant popularity among users of all age groups. This has led brands to use it as a means to promote their businesses, and Whatsapp marketing has become the latest digital marketing trend. WhatsApp allows businesses to come up close and personal with their audiences. This helps businesses identify leads, pursue them effectively and convert them into loyal customers through time.
But WhatsApp marketing requires several tools to enhance the marketing capabilities and make the process effective. There are several WhatsApp Marketing service providers in the market, which offer high-end WhatsApp Marketing tools for all kinds of businesses. But before we discuss about it, let’s first learn about WhatsApp marketing and its advantages.
What is WhatsApp Marketing?
WhatsApp marketing is a messenger marketing technique, which implies promoting a brand through WhatsApp. WhatsApp marketing involves using the messaging platform to reach out to people, find leads, educating customers about products and services, and providing customer care.
WhatsApp is the most widely used social platform and has the highest message open rate. This gives businesses the leverage of getting higher customer attention and in-time response and makes marketing through the platform more effective.
Businesses are using the WhatsApp platform for connecting with customers on a personal level, sharing product or service updates, carrying out customer care services, and building a positive brand image with instant responses.
5 Best WhatsApp Marketing Service Providers
Here are some of the best WhatsApp Marketing service providers in the market
1. Sirena. app
Serina.app helps businesses engage with their customers through WhatsApp and bring their online and offline worlds together. It provides a centralized communications channel and helps in keeping track of communications within the organization. Through Serina.app, businesses can have new clients automatically and exclusively assigned to the sales team.
Key features of Serina.app
1 . Through Serina.app, different members of the organization can share their WhatsApp screens. This ensures transparency and consistency between teams of the organization.
2. Serina.app provides a shared Facebook and WhatsApp inbox that allows users or agents to work collaboratively as they respond to clients
3. Serina.app allows automated Serina bots to take care of all customer queries and provide instant responses.
4. Website Visitor Tracking feature helps Serina.app users to identify potential leads and send them follow-up emails for further communications.
2. LIKE.TG
Social Epoch is a CRM integration software particularly built for business via WhatsApp that offers features like contact management, tags, sales funnel, polls, or build your e-commerce store on WhatsApp. It finds its application in industries such as e-commerce, retail, education, public services, and automotive. Businesses can use the platform on any device and target a large number of customers through a platform they are familiar with. Through LIKE.TG, businesses can approach leads on a personal level and offer customized services and boost customer experience.
Key features of LIKE.TG:
1 . LIKE.TG provides cloud document storage which keeps all your essential documents and data safe.
2. The internal Chat Integration feature of LIKE.TG allows marketing admin to run multiple WhatsApp accounts simultaneously and integrate chats between different departments or processes on the same tool.
3. Marketing Automation Integration through LIKE.TG allows businesses to run marketing campaigns, share advertisements and product updates, and carry out CRM processes using the same tool.
4. The best feature of LIKE.TG is that it can run entirely on mobile and makes it easy for marketers to manage customer notifications on the go. This also allows businesses to provide services in real-time.
5. LIKE.TG also works as a task management tool and can help big enterprises manage tasks between teams and keep all processes in sync.
3. WhatsHash
WhatsHash is one of the WhatsApp marketing platforms that act as a CRM tool and enables sales, support marketing services. Using WhatsHash, businesses can share files and access each other’s contacts within the organization. Whatshash offers a group polling feature that helps businesses get useful feedback from customers and ensure high engagement.
Key features of WhatsHash:
1 . WhatsHash offers a document storage feature where you can save all text messages, photos videos sent by customers. It also allows retrieving and filtering them using a powerful dashboard.
2. WhatsHash allows businesses to build customer profiles and save customer information like Name, Email, etc. This helps in managing long contact lists and identifying each one of them uniquely.
3. With WhatsHash users can create tags that are similar to folders making contacts, messages, and media more manageable.
4. With Auto-Sync Chat, users can easily sync the conversation of any contact, group, or broadcast list
4. AMOcrm
AMOcrm is a multi-channel communication tool that works across multiple messaging platforms. AMOcrm lets you converse through messengers, emails, and calls from a single app. It provides businesses a robust CRM platform to connect with their customers on a personal level. AMOcrm is a cloud-based platform and provides businesses a secure and easy to use API to manage their daily tasks.
Key features of AMOcrm:
1 . AMOcrm allows contacts management by assigning tags which makes it easy to differentiate among contacts.
2. AMOcrm offers task management features that make it easy for marketing teams to coordinate with each other.
3. To make managing large contact lists on messaging apps, AMOcrm includes an import/and export feature. Through this feature marketing person can add multiple contacts across various messaging platforms easily.
4. The biggest advantage of using messaging platforms is that it makes lead management easy and effective. AMOcrm helps businesses approach leads on a personal level and convert leads into customers.
5. Respond.io
It is a cloud-based software company that offers relationship management services. It focuses mainly on customer service, marketing automation, analytics, and application development.Respond.io uses self-learning AI to help agents manage, respond to and automate conversations.
Key features of Respond.io:
1 . Respond.io offers unified messaging, which helps teams get a holistic view of the ongoing activities and communicate at a scale.
2. It offers powerful broadcast and survey features that help users keep their audiences engaged and updated about the latest notifications.
3. Respond.io has chat automation tools that allow businesses to respond to a large group of people instantly using pre-curated templates.
4. The respond.io platform uses self-learning AI to help agents manage, respond to and automate conversations.
Advantages of WhatsApp Marketing Software
WhatsApp marketing software helps extend the capabilities of the WhatsApp messaging app and use it as a full-fledged marketing software. Here are some of the main advantages of WhatsApp marketing software:
1 . WhatsApp marketing software provides a centralized channel for multiple teams in an organization and brings transparency between teams.
2 . It offers automated tools that enable instant responses to a large group of customers without any manual intervention.
3 . It helps in collecting, processing, and storing all critical data to improve customer engagement and overall experience.
4 . It provides features to customize contact details and helps in identifying each member of the contact list easily.
5 . It allows creating broadcast lists and share regular updates to a large number of people easily.
WhatsApp marketing tools and help businesses have a clear picture of how well their marketing strategy is performing and bring transparency between teams as well as clients. Irrespective of how big your organization is or the type of product you are offering, WhatsApp marketing automation tools and SCRM help in keeping a constant track of all important aspects of the business and bring more efficiency into the system.
Top 5 Marketing Automation Tools and Software in 2021
In a time when speed and efficiency mean everything, marketing automation has become the need of every business. Marketing automation helps businesses to organize, automate, and track their marketing workflows and increase the efficiency of the sales funnel. Marketing Automation tools are used extensively in both B2B and B2C businesses and help them automate their email marketing, social media marketing online-campaign and lead generation processes.
Marketing automation and CRM tools go hand-in-hand are usually used as a combination to achieve better marketing efficiency and accelerate marketing efforts. While marketing automation tools help in making marketing processes easier and faster, CRM tools work towards offering a focused and personalized touch to customers.
Common Marketing Automation Features
Based on their features, marketing automation can be classified into these five categories:
1. Email marketing automation
Email marketing is one of the most popular marketing techniques. It allows businesses to target a mass audience and channel it to lead generation. Email marketing is also used to collect customer feedback, and updating them with the latest offers and products. Using e-mail marketing automation, you can send emails to prospects that visit your website and show some form of engagement. Email automation tools can be tuned to automatically send a cold email to the masses or target a segmented group and boost lead generation.
2. Lead nurturing
Finding a lead and understanding their browsing behavior can help in providing more focused product recommendations. This can lead to a higher chance of converting them to paying customers. Marketing automation tools can help you in tracking the activities of customers visiting your site and understand their behavior to approach them accordingly. Advanced automation tools can then be used to further provide customized notifications, categorize them and rate them based on their buying probability.
3. Social media automation
In today’s time, building a strong social media presence is vital to attract leads and build a relationship with customers. But managing several social media platforms, planning marketing approaches, and interacting with customers can be daunting tasks for marketing teams. Social media automation can take care of all planning and implementation processes of social media marketing. Social media automation can further be used to engage with customers for one-on-one interactions using chatbots.
4. Analytics and reporting
Marketing automation tools can have an advantageous role in tracking the performance of marketing campaigns and advertising and can help in planning for further strategies accordingly. Advanced marketing tools can also help in collecting critical customer data which can be used to improve customer experience and ensure retention.
5. SEO, and paid media advertising
Social media marketing tools help in running SEO and digital media advertising through a centralized system and manage paid social media campaigns and ads effectively. Having a centralized system can help in personalizing marketing approaches and run account-based marketing.
Top 5 Marketing Automation Tools
Here are some of the top marketing automation tools available for small and large enterprises :
1. Salesforce
Salesforce is a well-known name among marketing automation tools. Pardot is a Salesforce marketing automation tool built on a CRM platform. It helps businesses streamline their marketing efforts and sales approaches. By bringing marketing automation tools and CRM on a single platform, businesses enjoy the seamless experience of managing and executing the entire business lifecycle efficiently.
Key features of Pardot:
1 . It offers personalized campaigns that can be scaled easily and lead to powerful lead generation
2. By combining marketing automation tools with CRM, Pardot has aligned sales with marketing. This ensures that there are no disconnections between teams.
3. Pardot offers real-time engagement alerts and helps businesses keep track of active leads and engage with them further.
4. Pardot supports in-depth analytics and reporting and helps businesses identify what’s working and what’s not in their marketing approaches.
2. LIKE.TG
LIKE.TG is a CRM based marketing automation tool that is based on WhatsApp and allows enterprises to manage and execute marketing and sales processes through the messaging app. Businesses can use the platform on any device and target a large number of customers through a platform they are familiar with. WhatsApp is the most widely used social platform and has the highest message open rate. Through LIKE.TG, businesses can approach leads on a personal level and offer customized services and boost customer experience.
Key features of LIKE.TG:
1 . LIKE.TG provides cloud document storage which keeps all your essential documents and data safe.
2. The internal Chat Integration feature of LIKE.TG allows marketing admin to run multiple WhatsApp accounts simultaneously and integrate chats between different departments or processes on the same tool.
3. Marketing Automation Integration through LIKE.TG allows businesses to run marketing campaigns, share advertisements and product updates, and carry out CRM processes using the same tool.
4. The best feature of LIKE.TG is that it can run entirely on mobile and makes it easy for marketers to manage customer notifications on the go. This also allows businesses to provide services in real-time.
5. LIKE.TG also works as a task management tool and can help big enterprises manage tasks between teams and keep all processes in sync.
3. AMOcrm
AMOcrm is a marketing automation tool that works across multiple messaging platforms. AMOcrm lets you converse through messengers, emails, and calls from a single app. It provides businesses a robust CRM platform to connect with their customers on a personal level. AMOcrm is a cloud-based platform and provides businesses a secure and easy to use API to manage their daily tasks.
Key features of AMOcrm:
1 . AMOcrm allows contacts management by assigning tags which makes it easy to differentiate among contacts.
2. AMOcrm offers task management features that make it easy for marketing teams to coordinate with each other.
3. To make managing large contact lists on messaging apps, AMOcrm includes an import/and export feature. Through this feature marketing person can add multiple contacts across various messaging platforms easily.
4. The biggest advantage of using messaging platforms is that it makes lead management easy and effective. AMOcrm helps businesses approach leads on a personal level and convert leads into customers.
4. ZOHO
ZOHO MarketingHub is a marketing automation software that brings e-mail marketing, marketing automation, and phone integration under the same roof. ZOHO solutions help businesses to understand their customer behavior better through in-depth analytics and streamline marketing approaches accordingly.
Key features of ZOHO MarketingHub:
1 . Autoresponders feature of ZOHO helps in scheduling various marketing activities such as social media posts, e-mails, and replies to customer responses. These scheduled tasks can be automatically executed without human intervention.
2. Multi-channel marketing helps businesses to reach out to their customers on multiple channels simultaneously.
3. In large organizations, workflow management can be an issue. ZOHO MarketingHub helps by providing a visual dashboard to keep track of all workflows.
4. BI-based analytics helps in understanding customers’ web behavior more closely and curate personalized marketing messages for each of its customers.
5. Verloop.io
Verloop.io is a customer support automation platform that helps improve customer experience and generate leads from landing pages. It also provides customer support on websites and messaging platforms through AI-based messaging bots. Verloop.io aims at improving customer engagement across various platforms generate more leads on landing pages.
Key features of Verloop.io
App integration feature allows businesses to manage multiple marketing channels effortlessly. Verloop.io helps in targeted e-mailing and improve e-mail marketing effectiveness. One of the biggest advantages of using Verloop.io in enterprises is that it provides a team inbox feature. This allows multiple teams to communicate among themselves easily. Verloop.io enables pop-up chat windows on websites to encourage customer engagement and help businesses improve customer experience.
Benefits of using Marketing automation tools
Here are some of the primary benefits of using marketing automation tools and softwares in an organization.
Lower operating costs
Automation takes care of all repetitive manual tasks and makes computers responsible for them. This reduces the role of humans while improving speed and efficiency in processes. Computers complete triggered actions efficiently; they can send a set email in response to form fill, alert a team member to a change in lead status, or send social posts at a scheduled time. With the reduced role of humans and more efficient processes, businesses can earn better ROI and reduce operating costs.
More data
Marketing automation systems produce granular, customer-focused data that can help teams segment customers, build better nurture campaigns, and close more sales. All of this new data can be analyzed right in the marketing automation tool or fed into business intelligence (BI) software to view its impact on the company’s overall ROI.
Analytics and reporting
The best marketing automation software includes analytics and reporting features that track and illuminate your campaigns. Using these features can help your team build better campaigns with more personalization and better customer targeting. While BI software brings together data from all across the company, marketing automation analytics focuses on marketing and sales campaigns, giving you better insights and preparing your company for growth.
Centralized marketing tool
Marketing automation software can provide centralizing control over email, content marketing, contact forms and downloads, social media, and even direct mail and traditional media channels. This depends on the scope and price of the software, so check feature lists carefully before you buy to make sure you don’t pay for features you won’t use.
Improved ROI
Expect marketing automation software to increase your team’s efficiency, bring in more qualified leads, and target the perfect customers at the right time. These improvements should increase your overall revenue.
Digital Marketing is an ever-evolving marketing technique and varies significantly based on the type of business or organization. Marketing automation tools such as Salesforce, ZOHO, AMOcrm, and Verloop.io are best suited for medium to large organizations whereas LIKE.TG can find its use in small as well as large organizations as it is a WhatsApp based tool. Get to know more about it here.
Everything About WhatsApp CRM
Almost a year in the wake of reporting that organizations would be charged for utilizing their informing talk stage, WhatsApp has introduced their eagerly awaited business API. This will permit a business to send messages to their clients utilizing mixes with CRM frameworks.
The Power for Businesses
Recently WhatsApp started to collaborate with some popular brands for integrating API with their applications for sending information about products and services with customers. This also includes updates and service request support information, as well as video, audio, and image files. The New API also empowers businesses to include their contact details, website links, store, or office location. As the API offers two-way chat, customers can now get help from the business being in a comfortable environment without using the telephone.
At present, the WhatsApp business API won’t profoundly be changing the way a business connects with its audience. how organizations associate with their target audience. As the API lacks integration of CRM, communication via WhatsApp API is more like email and SMS. To ensure businesses can take advantage of WhatsApp, Social Epoch has launched the next generation of WhatsApp CRM tool.
Benefits of WhatsApp CRM
1. Know what your customers really want
Since all the client-related information can be put away in WhatsApp CRM, it enables sales reps to examine the requirements of clients and even envisions their issues – all at the perfect time. This expands consumer loyalty and guarantees loyalty, as well as higher profit margins.
2. Show up in time for the new sale
By following all correspondence with the clients, WhatsApp CRM helps sales reps to know precisely when clients should be reached; for example, for product replacement, contract renewal, or for an upsell to a new product or service. This all increases your chances of closing a sale.
3. Plan and time-manage like a pro
WhatsApp CRM enables sales reps to easily prioritize their daily schedules, to ensure customers are not ignored and are contacted on time. In fact, WhatsApp CRM allows sales people to spend more time with customers, which leads to more deals closed and a stronger customer base.
Using the WhatsApp API will require some investment to get up and running, and to also ensure that it’s scalable and robust. This is where partnering with Social Epoch can take the stress out of the implementation.
To register your interest, businesses should contact their account managers or contact our sales team. We’ll then work with you to set up WhatsApp rich messaging.
LIKE.TG Traffic Bypass: A Function Beyond WhatsApp Link Generator
LIKE.TG is a social CRM tool integrated on WhatsApp that has empowered many businesses to manage their entire sales funnel effortlessly and provide their customers fast and efficient customer care services.
Social Epoch offers several features such as quick reply, auto-reply, WhatsApp translator, WhatsApp link generator, group joiner, user analytics, group joiner, and many more features which makes it a robust and effective SCRM as well as WhatsApp Marketing tool.
What is the LIKE.TG Traffic bypass Function?
WhatsApp is one of the most secure messaging platforms with end-to-end encryption and has a strict anti-spamming policy. WhatsApp keeps a track of every account activity to ensure that users do not spam others. It has certain algorithms in place to check if any account behaves like spam and automatically blocks the account. However, these algorithms do not differentiate between an individual account and a business account, and in many cases, genuine business accounts get blocked.
LIKE.TG Traffic Bypass is a feature that allows WhatsApp admins to overcome stringent WhatsApp scrutiny and manage their large customer base effortlessly.
Here is how it works:
LIKE.TG Bypass feature enables businesses to create a unique link which when shared with customers links the customer to multiple accounts which are assigned randomly. This mechanism allows each account to be treated uniquely and helps in avoiding getting blocked by WhatsApp.
Say you have Account A, Account B, Account C, Account D, and Account E as your customer service accounts, The admin can use the Traffic bypass feature to generate a unique link that can be shared with customers. This link will redirect the customers to one of the accounts.
This feature ensures that no single account gets a high influx and eliminates the risk of being blocked by WhatsApp security policy.
Why is the Traffic Bypass function important for businesses?
WhatsApp Traffic Bypass function is a powerful function and finds its use in all kinds of businesses. Here are some of the reasons which prove that the LIKE.TG Bypass feature is a true essential for any business:
1 . Helps businesses stay connected with customers without facing the risk of losing contact with customers in case their account gets blocked.
2. Businesses can use a single WhatsApp link to link customers with multiple WhatsApp accounts
3. Easily manage customers between sales, customer service, and relationship maintenance groups automatically.
4. You can divert different groups and monitor the number of people in the group, and then drain to a new group
5. Distribute customers to different customer services automatically, avoiding assign sales leads manually
Traffic bypass feature allows businesses to keep track of the analytics such as number of shunting links, number of clicks in a week, and total clicks so far. This helps in tracking lead conversions easily.
WhatsApp Link Generator v/s Traffic Bypass
LIKE.TG Traffic Bypass feature may seem closely identical to WhatsApp Link generator as in both cases, we generate a WhatsApp link and share it with prospect clients through social media handles or text messages. However, here are the main points that differentiate the two.
How Traffic Bypass Function works
1 . Login to LIKE.TG WhatsApp Marketing web admin console after purchasing the service.
2. Go to Shunting Tools, choose the type of shunting link( Shunting2Account for customer service and Shunting2Group for WhatsApp Group) you want to create.
3. Here you have two options. Either you can select the account or the group depending on where you want to redirect your customer. Here let’s take the case of Shunting2Account and click the respective option.
Traffic Bypass to Account
4. Here you can see all existing links. To create a new link click the ‘Add’ button
5. Fill in the shunt name, phone numbers of target customers, their status, and a remark if necessary, and click on the ‘Submit’ button. You can create multiple customer lists and custom messages for each contact as well
6. In case you need to add more contact numbers to a particular shunt in the future, you can do so by clicking on the ‘Details’ button.
7. On the following screen, click on the ‘Add phone number’ button to add the phone number and other details of customers.
8. Once the details are filled in, click on the ‘Submit button to return back to the list of customer contact details. At this point, you can enable or disable particular contact by selecting the opinion from the ‘Expand’ dropdown list.
9. Once done, copy the link and share it with your customers through your WhatsApp chatbox.
Apart from this, the Traffic bypass feature can be used in two different ways. The first one being as a CTA on your social media pages like facebook, Linked, Instagram , etc. By clicking on the CTA, the user will be redirected to your WhatsApp chat box. The generated link can also be shared in the user bio as well.
If your website sees maximum traffic, you can use the feature on your website in the form of a clickable button as your contact option. By clicking on the link, your visitor can directly be connected with your helpline group.
Traffic Bypass to Group
4. To create a new Shunt2Group link, click the ‘Add’ button
5. Create your Group shunt name and add links to your groups.
6. To add more links in the future, click on the ‘Details’ button
7. Next click on the ‘Add Group link’ button to fill in the group link information
8. Once the information is filled in, click on the ‘Submit’ button to complete the process.
9. Now your group link is ready to be shared. Copy the link and share it across social media handles or your website for your customers to reach out to you easily.
Apart from this, the Traffic bypass feature can be used in two different ways. The first one being as a CTA on your social media pages like facebook, Linked, Instagram , etc. By clicking on the CTA, the user will be redirected to your WhatsApp chat box. The generated link can also be shared in the user bio as well.
If your website sees maximum traffic, you can use the feature on your website in the form of a clickable button as your contact option. By clicking on the link, your visitor can directly be connected with your helpline group.
Here is an example:
Features of LIKE.TG Traffic Bypass
LIKE.TG Traffic Bypass function offers the following unique features which make it stand out among any other CRM tools in the market:
1. Account enable/disable
When an account gets blocked or a group is fully reaching 256 members, the traffic bypass feature automatically disables the account/group access accordingly and makes it easy for admins to manage large contact lists.
2. Traceability
LIKE.TG lets you create a unique name for every shunt link. This helps in viewing and keeping track of the total number of links, no. of clicks for each link, and the total overall clicks of the links making it easily traceable
3. Group management
The traffic bypass feature monitors the number of people in the group, and then drains to a new group once a group reaches 256 members. This is an automatic feature aimed at reducing the overhead of admins who manage multiple accounts and groups.
4. Allows to add multiple numbers/ groups within one link
With more and more businesses joining WhatsApp for their marketing strategy and reaching out to their audience, LIKE.TG has become an indispensable part of their daily lives. LIKE.TG traffic bypass feature allows businesses to overcome the prudish policies of WhatsApp and stay connected with their valuable customers and clients. Make sure to check out more such amazing features offered by LIKE.TG.
9 Ways To Use WhatsApp To Boost Sales For Your Business
WhatsApp is the most widely used messaging app that allows users to chat, call, video call, and share data with one another for free. WhatsApp user base has just crossed 1.6 billion in 2021 making it one of the most popular messaging app in the world. It has a diverse user base with users of different age groups, geographic locations, ethnicity, and community.
WhatsApp is mostly seen as a personal space where people connect with their close contacts. But businesses have lately started using WhatsApp to boost sales for their business. WhatsApp can be an unconventional marketing tool but it has a proven advantage when it comes to building strong relationships with customers and promoting a business.
9 Techniques of Using WhatsApp To Boost Sales
Here are 9 creative ways through which you can boost sales using WhatsApp and turn your business around easily:
1. Broadcast Lists
Broadcast Lists are a one-way messaging system that is similar to groups. In the broadcast list, the admin can create a list of contacts to send messages and alerts to members of the list individually. The recipients can neither reply to the message nor check the status of other members of the list.
Broadcast lists can be a great medium to send out important alerts and messages to your list of active clients. Since it worlds similar to Twitter, it can be used to increase engagements or share invitation links to your product pages or social handles.
2. Group Chats
Group chats are one of the best places to increase engagement from members of the group and make the conversations exciting. Use groups for discussions on certain topics, play fun games, take polls, do a survey or just have some fun conversation with your customers.
Group chats are particularly useful to create focus groups or performing market studies before launching a product.
3. Specialized Customer Support
Happy customers lead to higher retention and better customer lifetime value. But to ensure this, customers’ queries and concerns must be attended to well. WhatsApp is the best medium for customer service as it allows personal one-on-one conversation with customers and provides instant response. Giving customers to contact the business through WhatsApp and get instant responses from them gives them a sense of trust for the brand and its products.
4. Creative Offers and Promotions
Launched a new product or rolled out a new offer? Share all the latest updates with your customers through personal WhatsApp messages. Sharing creative offers and promotions can help build excitement around your products and bring more customers to your shopping site. By including clickable links, you can make it more simple for your customers to complete the checkout process and boosting sales.
5. Engage Directly with Phone Calls
WhatsApp allows you to make phone calls to any part of the world absolutely free. You can use this feature to stay connected with your customers and help them out with their queries and concerns. Calling up your customers to confirm their orders can speed up the sales process. For many businesses, calling regular customers to check on them and get their feedback is a usual practice.
6. Be Inclusive and Share Quality Content
Your WhatsApp conversations with customers should not be all about you. Keep your customers at the center of everything and give them a feeling of being special. Sharing quality content and keeping your customers and leads into the heart of everything can improve their engagement and builds a healthy rapport with them. It’s a proven fact that people prefer to buy from brands that they engage with regularly. Boost your sales using WhatsApp and stay connected with your customers always.
7. Product Catalog
Don’t make your customers go to and fro between WhatsApp messages and your website to check out every product you recommend or share. You can create your product catalog on WhatsApp Business and share it with your customers. This makes it easy for your customers to view the product and make payment for it all in the same place. You can also ask your customers to share your product catalog with their friends and family and grow your sales through their personal networks.
8. Offer easy payment through WhatsApp Pay
A large number of people leave products in their cart and never come back to them. Most of the time it’s because the checkout process may be too complicated or time-consuming. With WhatsApp, you can give your customers the option to pay using WhatsApp Pay. It’s completely hassle-free and the process is completed instantly making it a pleasurable experience.
9. Advertising through status
WhatsApp status can be a great feature for advertising to a large group of people for free. The fact that it lasts for 24 hrs makes it great for sharing informational videos, demos, flash sale information, and more. Another benefit of using WhatsApp status for advertising is that you can check the response statistics and see how a particular advertising strategy is working.
And that was 9 creative ways you can use WhatsApp to boost sales for your business. If you know of more ways, let us know!. Also, learn more about WhatsApp SCRM and WhatsApp Marketing, its usage, its advantages in e-commerce to learn how it can help you grow your business.
Manipulating 10 WhatsApp Accounts on one phone is easy! And it’s Free!
WhatsApp is one of the most popular messaging platforms in the world with its user base tipping 1.5 bn and growing each day. WhatsApp allows you to connect with people from any corner of the world instantly. You can exchange images, videos, documents, contacts, live locations, and even connect through audio and video calls.
WhatsApp is used as a personal space and is widely used by people to stay connected with friends, family, and colleagues. But in recent times, businesses have come to see it as a viable channel to connect with their customers on a personal level.
10 WhatsApp Accounts Feature
WhatsApp is becoming more important in digital marketing nowadays. Many own more than one WhatsApp accounts for various purposes but usually are bound by the limitation of “one device one WhatsApp”. For example, A WhatsApp Influencer may need to interact with different types of contacts such as personal contacts, fans, teams, fellow influencers, clients, and big brands. Managing such a large contact list may not be possible using a single WhatsApp account. It can be much easier maintaining separate accounts for each type of contact.
Similarly for e-commerce businesses, maintaining separate accounts for each team, distributor, or business process can help in keeping the system organized and improve efficiency. Being able to manipulate multiple WhatsApp accounts upon the same device is vital for boosting productivity. The bar is high but we made it possible. LIKE.TG enables you to log in to 10 WhatsApp accounts simultaneously on your mobile and it is completely free of charge!
9 Power-packed Features of LIKE.TG
There are many more power-packed features that I bet will hit a value bomb on your business.
1. Data Synchronization
We live in a fast-paced world where we cannot afford to lose time building a new contact list every time an account gets blocked. LIKE.TG allows users to immediately sync the data to another account in case one of the accounts gets blocked. Data synchronization also allows using the platform across multiple devices seamlessly.
2. Automate User Avatar
With LIKE.TG, you can create unique user avatars by assigning characteristic tags as per user behaviors and interests. This helpful feature allows admins to easily identify each user uniquely from the group and engage with them accordingly.
3. Smart chat-bot
From providing in-time customer care services, answering FAQs to getting user feedback, chat-bots form an important part of CRM. Using LIKE.TG’s smart chat-bot you can give your customers supreme customer care and gain maximum retention and lifetime customer loyalty. WhatsApp chatbots can help businesses engage in personal one-to-one conversations and understand them better and provide a much better customer experience.
You can use the smart chatbot to set the auto-reply from the admin console by using one or several keywords. Go to Auto-reply Settings, input your keywords relevant to the answer, choose the match type, input your auto-reply message content.
4. Smart Task Management
The best thing about LIKE.TG is that it is not just limited to just CRM features but goes beyond that to provide corporate-level assistance as well. It allows smart task management where you can instantly import tasks, provide customized assignment requirements, achieve task distribution as well as reassignments. Through this, organizations can have a centralized system where they can create, manage and track their daily tasks. It brings more transparency into the system and helps them sync their daily activities with other business components.
5. Visualized Data Board
In any organization, a lot of user data comes in on a daily basis. This data helps in user analytics, product, and marketing strategy planning. LIKE.TG helps in managing all the data and present in the form of visual data boards which makes it a lot easier for the management to monitor and analyze.
6. Account Activity Monitoring
Since LIKE.TG allows multi-account login, it becomes necessary to keep a track of all activities going on in all the accounts to keep everyone on the same page. To tackle this problem, it provides activity logs that reflect all the latest activities and help team members avoid repeating the same tasks. Team managers can also use this feature to keep track of all activities of their team members and monitor the progress of the tasks assigned.
7. Keyword Detect and Alarm
LIKE.TG has a unique keyword detection feature that identifies predefined keywords every time you receive a WhatsApp message from your customers. If the message requires immediate attention, it will raise an alarm and you can attend to the message immediately. This feature ensures that you do not have to check out each and every message manually and attend to only those messages that require your immediate action. For all other messages, you can use the auto-reply feature to ensure that no customer query is left unattended.
8. Multilingual Translator
In your pursuit to take your business global, you will need to interact with international clients who speak their native languages. You can overcome the language barrier in such cases using LIKE.TG’s multilingual translator feature. This feature allows you to select the target language for your communication and gives you the choice of selecting the native language for your clients.
Communicating with your client in their native language will help you gain a better response. You can also automatically translate all incoming messages to your preferred language and connect with all your international clients easily.
9. Data masking and Encryption
Organizations face a constant threat of being a victim of data leaks or losing all data due to data theft. With LIKE.TG, you can put such fears at rest because LIKE.TG provides data masking and end-to-end encryption which ensures that your data remains secure at all times. The masking and encryption security allow only the sender and the receiver to view the message. Other than that, no third party can view or track any of the WhatsApp data exchanged on the platform.
Advantages of being a LIKE.TG User
LIKE.TG is a solution that is suitable for all kinds of businesses big and small. If you wish to be one of the users, here are the advantages you get:
1 . It’s free. LIKE.TG solution is absolutely free for its users. However, there are some features that are available on subscription.
2. It’s fast. Setting up a LIKE.TG account takes less time than downloading any software. The entire setup process is simple and user-friendly.
3. It’s secure. You can always be sure that all your data and personal conversations are secure. Data synchronization and encryption mechanisms ensure that you never lose your data to anyone.
4. Allows multiple accounts simultaneously. You can use separate user accounts for your different business requirements or groups and keep all WhatsApp workplaces well organized.
5. Traffic bypass. Considering that WhatsApp has stringent algorithms in place which keep track of all account activities and blocks those user accounts that it might find suspicious. LIKE.TG saves you from the risk of getting blocked by ensuring that no single account of yours gets a high influx which might trigger the algorithm.
Currently, LIKE.TG is available for download on Windows for desktop versions and Androids for mobile versions.
You can also check out video tutorials and User guides to get more insight into the product.
How to Detect and Reduce Customer Churn Rate With LIKE.TG
No matter how good you are at your business or how well you treat your customers, there will be times when you have to face customer churn. And no matter how outstanding your customer service is, you cannot avoid it completely.
But that doesn’t mean you can’t reduce customer churn. Customer churn is a common phenomenon and can be minimized if you have the right tools and efficient techniques at your disposal. WhatsApp Business API-based LIKE.TG ticks the right boxes when it comes to an effective customer service tool. It connects businesses with customers through WhatsApp messaging platform and encourages two-way communication. This helps in building a stable relationship with customers, build brand loyalty and offer a superior customer experience to customers.
LIKE.TG helps in keeping a track of customer interactions and sales analytics that aids in the early detection of customer churn and can help you prevent it. But before we get to the how of it, let’s understand the basics of customer churn.
What is customer churn and why do customers do it?
Customer churn is the phenomenon where the customer or a subscriber stops doing business with you.
A customer may have several reasons for doing so. The most common reasons are not finding the product or service as per their expectations, lack of appropriate knowledge base for customers to refer, no option to exit a service, or bad customer service experience.
How do you identify customer churns?
Customer churn can be identified in one or more of the following ways:
o The total number of customers lost during a specific period.
o Percentage of customers lost during a specific period.
o Recurring business value lost.
o Percentage of recurring value lost.
How is the churn rate calculated?
The churn rate can be calculated as follows:
For a business, it crucial to have a low churn rate as it can negatively affect the ROI of the business and lead to high loss.
Why is having a low churn rate necessary?
Businesses invest a lot of money in finding leads and nurturing them to make them a customer. This cost adds to the cost of sales and marketing also known as the customer acquisition cost. High churn leads to higher CAC reduced revenue.
A consistently high churn rate will require a business to pump more money towards CAC. This will lead to a loss in revenue and even earn a bad reputation for the business. The more customers you churn, the more money you must spend to recoup the loss of business by finding new ones.
7 Tips On How to Reduce Customer Churn With LIKE.TG
LIKE.TG, as a WhatsApp-based CRM tool, can help you connect with your customers closely to identify the cause of customer churn and work towards improving the churn rate. Here are 7 tips to do so:
1. Understand the reasons for customer churn
The foremost important step to reduce customer churn is to identify the reason behind it. LIKE.TG helps you keep a track of your sales analytics and identify customers who have churned. You can connect with your customers and have frequent follow-ups to learn their reason for churn. Once you have identified the most common reason for customer churn, you can work on resolving it.
Read more: 5 Ways To Nurture Sales Leads Into Clients Using WhatsApp Business
2. Engage with your customers proactively
The worst mistake that you can make as a business is to not engage with your customers. Your customers may have expectations from you. By engaging with them, you can get a clear idea of what they expect from your business. You can on fulfilling their expectations and lower the churn rate.
Read more: 4 Ways To Boost Customer Engagement Marketing ROI Through LIKE.TG
3. Educate your customer
One of the many reasons for customers to churn is the lack of proper knowledge about your product or service. For many customers, having a comprehensive self-service knowledge base can disentangle stuck users prevent them from churning. With LIKE.TG, you can share detailed knowledge bases with your customers and provide them any additional knowledge through the messenger tool.
Read more: 6 Ways Retail Businesses Can Be More Customer-Centric With WhatsApp
4. Keep them updated with new offers and updates
There are thousands of businesses that are competing for your customer’s attention every single day. In order to beat the competition and hold a prominent place in your customers’ minds, you need to keep them engaged with frequent product updates and the latest offers.
Read more: 7 Ways To Get New Customers For Your Business Using LIKE.TG
5. Lean into your best customers
Your best customers are your true assets and to keep them loyal requires more than frequent engagements and good customer service. Loyalty comes from persistence in quality service and a committed relationship. Never fail to make your best customers feel special. Small gestures such as greetings on special occasions, loyalty rewards, and personalized notifications may not hurt your business but will help you win your best customer’s heart and retain them for a long time and keep your churn rates to a minimum.
Read more: 8 Ways To Boost Customer Lifetime Value via LIKE.TG WhatsApp SCRM
6. Target the right audience
Randomly targeting large audiences may lead to investing a lot of CAC on people who may be our ideal customers and thus lead to high customer churn rates. In order to have a high retention rate, you must identify your ideal customers and target them accordingly. Using LIKE.TG’s link generation feature, you can have your probable customers connect with you. This will reduce the effort and customer acquisition cost and increases the chance of converting them to customers.
Read more: 5 Supreme Customer Acquisition Approaches for Businesses
7. Stay competitive with customer service
The importance of good customer service can never be overlooked. Great customer service helps in gaining the customers’ trust and leads to long-term retention. WhatsApp-based CRM like LIKE.TG allows your customers to reach out to you through WhatsApp in case of any customer grievance or help. By providing in-time response using Quick reply or automated response feature, you can stay ahead of the competition and manage to keep your customer churn rates at a minimum.
Also read: How To Survive Market Competition and Earn Loyal Customers With Dark Social WhatsApp
Conclusion
Customer churn may be a part of the business. But it can be reduced to a minimum if businesses focus on higher customer engagement and track any reason that may contribute to customer churning. The above-mentioned tips can prove to be useful for businesses that are engaged in WhatsApp Commerce and aim to improve their ROI with reduced customer crunch. Especially with LIKE.TG which can be a game-changer and help them get an edge among competitors.
To learn more about LIKE.TG, click here or drop us a mail at [email protected].
8 Ways To Boost Customer Lifetime Value via LIKE.TG WhatsApp SCRM
In traditional systems, earning loyal customers would take years of excellent service, good product, and trust-based relationship. But ever since businesses shifted to online platforms, the paradigm of gaining loyal customers and ensuring customer lifetime value has changed greatly.
In today’s time, there is a lot of competition among businesses. Brands try every trick in the market to attract customers such as heavy discounts, aggressive marketing, one-day deliveries, etc. This practice does get customers, but it affects customer loyalty and brings customer lifetime value to a minimum.
LIKE.TG is a WhatsApp CRM that is helping businesses gain customer loyalty and increase their customer lifetime value. But before we get to the how of it, let’s first understand more about customer lifetime value.
What is Customer Lifetime Value (CLTV)
A customer lifetime value is a value that the customer brings to the business throughout his/her lifetime. It takes into consideration the entire log of the customer, starting from the first purchase to the last.
Here is how it is calculated.
CLTV = (Average Order Value) x (Total Number of Repeat Sales) x (Average Retention Time)
Average Order Value: The average value of the purchase that the customer makes.
Total no of repeat sales: The total number of times the customer has placed an order.
Average Retention Time: The average duration the customer stays with your brand.
A low CLTV means that your business is spending more than it earns per customer, while a high CLTV means that the business has earned more than what it had spent on acquiring holding on to the customer throughout their lifetime.
Why Businesses Need To Improve Customer Lifetime Value
In order to acquire a customer, a business has to spend a certain amount on lead identification, lead nurturing, and conversion of lead to customer. They continue to spend on marketing and customer service in order to retain them for a long time and get more business from them in the future.
By investing in multiple ways to acquire and hold a customer, a business aims to recover the amount and gain profit from the customer’s lifetime value. A retained customer has a much higher chance of making purchases in the future as compared to a customer with a one-time purchase. Moreover, acquiring a new customer costs up to 5 times more than retaining an existing one.
So, by retaining a customer for a long time, a business can gain more value from it. It will reduce overall acquisition costs and increase long-term profitability.
8 Points on how to boost Customer Lifetime Value via LIKE.TG
WhatsApp proves to be one of the most convenient ways to reach out to customers. The reason being, most users are already available on the platform and it allows businesses to connect with them. Using this as an advantage, LIKE.TG provides a WhatsApp API-based SCRM which makes it easy for your business to manage day-to-day customer interactions as well as carry marketing and sales promotions through it.
Here are some of the ways LIKE.TG helps in boosting customer lifetime value through WhatsApp:
1. Personalized customer experience
Engagement on a one-to-one basis is a great way to increase customer lifetime value. With LIKE.TG, you can engage in personal conversations with your customer to understand their needs and expectations. Based on the input, you can work on improving customer experience which will help you in increasing customer lifetime value.
2. Updates and Notifications
Sending frequent updates about your product or service will help in keeping your brand and your products fresh in the mind of your customers. By regularly sharing the latest product updates and discount offers, you can increase the chance of convincing them into buying your product. This will help in customer retention and increase customer lifetime value.
3. In-time response
With LIKE.TG, you can let your customers directly contact your customer care via WhatsApp texts or voice calls. This will allow you to provide in-time responses and resolve issues quickly. For many customers, their customer care experience helps them decide whether they would like to make future purchases from a brand or not.
4. Two-way communication
WhatsApp-based LIKE.TG allows two-way communication between businesses and customers. This builds trust among customers that they can reach out to the business in case of any query or product issue. It gives customers a medium through which they can get all their queries and concerns addressed immediately. As a result, it leads to better sales and longer customer retention.
5. Higher engagement
By sharing personalized and high-quality content, you can ensure higher engagement from your customers. From informational posts, fun games, discussions regarding an upcoming product, or a fun group chat. LIKE.TG can ensure that your customers love to hand around with your brand and establish a long-term relationship.
6. User Persona Based marketing
With LIKE.TG, you can create unique user personas for each customer and base your marketing approach for each customer accordingly. This will help in targeting your customer’s buying decision more precisely. Regular updates on a new arrival or and offers that they might show interest in can help in getting them to stay with your brand for a longer time.
7. Post-sale services and feedback surveys
For a business, their role does not end with selling a product. They need to handle post-purchase order anxiety upfront to make the customers feel that their purchasing decision was right and that you would take care of the issue in case things go wrong. With WhatsApp, you can easily collect post-sale feedbacks and provide further assistance in the form of product setup, demonstrations, etc. This can give a major boost to your customer loyalty and customers would love to make future purchases with your business.
8. Encouraging Customer loyalty
If customers are rewarded for being loyal customers, they will stay with the brand or business longer. Using LIKE.TG, you can reward your loyal customers with a shout-out on your official WhatsApp status. This makes your customers feel appreciated and will encourage them to stay with you for longer. You can also make them feel special by sending them personalized gifts or offering special discounts. time
Conclusion
As a business, one should never overlook the sentiments of their customers. By addressing their concerns, interests, and needs, businesses can find a loyal customer base and can retain them for a very long time. LIKE.TG can play a vital role in boosting customer lifetime value and can help in providing supreme customer care services and beyond!
To learn more about it, click here or contact us at [email protected]
9 Mistakes To Avoid While Dealing With Customers On WhatsApp Business
Thanks to WhatsApp Business, now for a business, customers are just a message away. WhatsApp Business has closed a huge gap between customers and businesses and provides a medium for direct and instant communication.
Personal interactions with customers have really helped turn things around for many businesses. But many times, things can go utterly wrong and lead to a bad business reputation. As a business, it can lead to the loss of new as well as existing customers. And may take months or even years to recover from the damage. It necessary for businesses to be thoughtful with the context and approach while dealing with customers. As not every customer may see or feel things the way you do.
Though there is no holy grail for the perfect customer business conversation, there are certain mistakes that should be avoided at all costs.
9 Common Mistakes to Avoid on WhatsApp Business
Here are certain mistakes to avoid on WhatsApp Business while you interact with your customers as a part of customer relationship management:
1. Failing to listen
A customer’s experience, opinion, and feedback can be very important for businesses. As it can contribute greatly to improving the overall user experience and shaping the future of upcoming products and services. By not listening to what they got to say, you can miss out on the basics of a good customerexperience. It could result in a bad customer experience and may even lead to the loss of valuable customers.
So, if a customer reaches out to you and shares their point of view, listen to it attentively. It can help you in many ways.
2. Not respecting personal boundaries
Everybody is protective of their personal boundaries. By being ‘extra friendly’ or too casual with your conversations, you can make your customers feel intimidated. Also when it comes to sharing any personal information. Not everyone would not be willing to share every piece of information with you. As a business, you need to respect their personal boundaries. Be it while interacting with them or while collecting any information for your business.
3. Reacting negatively to customer feedback
Once in a while, it may happen that your customers may not be happy with your product or service and may express it in their feedback. Never act defensive or getting into any kind of argument. One should focus on fixing the issue and compensate the customer in some form so as win their trust back. By doing so, you can show your customers that you care about them. And this would build a positive brand image for your business.
4. Not giving customers the option to opt-out of service
One of the most annoying experiences that a customer has to go through is not having the option to opt-out. Be it from a service, a group, or an event. Especially in the case of WhatsApp marketing, it is important that you give them the option to opt-out of the service any time they wish to. Doing this, you can eliminate the risk of getting blocked by clients and get better engagement from them.
5. Sending irrelevant notification and updates
A common mistake that most businesses make is sending the same notification updates to every customer. Though the notification may be useful to a few, for others it can be totally irrelevant. And through a period of time, it can seem annoying and lead to your customers losing interest in your business.
Rather, sending creative, meaningful, and personalized content can help in increasing their engagement with your brand.
6. Censoring
The disadvantage of online communication is that it gives people a sense of freedom of speech and in many cases, people end up disrespecting or trolling others. The same may happen with you or your business. But getting back at them or blocking them is never a good solution for a business. Rather, you can act responsibly in your response turn things around.
7. Use of insensitive marketing
When marketing to a large audience, a business has to be extra careful. Careful so as not to step on the toes of a certain community, race, religion, or group. Using insensitive content to promote your brand or business can soon turn into a nightmare. Especially, if a certain group of your customers feels it offending or disrespectful.
The best idea is to keep all your marketing content generic. Do not touch any aspect that your customers can find racist or bigotry.
8. Shifting blame
The worst thing that a business can do is to ignore its own shortcomings. And its a disaster if you shift the blame to someone else, especially the customers. In case, a customer comes to you and reports an issue in your service, or staff behavior, listen to them. Never ever brush them away by shifting the blame on them. It’s of the mistakes to avoid at all cost. The reason the customer comes to you to report the issue is that they trust your brand. And they believe that you can help them find relief. By shifting the blame on them, you instantly lose the trust and respect they have for you. This can badly impact your reputation among other customers as well.
9. Keeping customers waiting
We live in a time where customers have multiple options to choose from for the product or service. Keeping your customers waiting can really hurt your business. Especially if your customer is reaching out on WhatsApp, they would expect sooner responses to their queries. Make sure to send instant responses, greetings and acknowledge the receipt of their query. You can boost your customer experience to a great extent.
Concluding Words
Winning a customer’s trust may not be the easiest task but it is totally worth the effort. By being open to meaningful conversations and respecting your customer’s opinions, you can avoid losing your customers. You simply have to keep in mind the above-mentioned mistakes to avoid while dealing with customers on WhatsApp Business. And you can establish a strong and healthy relationship with them.
You can also read about ways to get customers to opt-in on WhatsApp Business and the role of WhatsApp SCRM tool LIKE.TG in customer management.
6 Ways Retail Businesses Can Be More Customer-Centric With WhatsApp
As the world is shifting to complete digitization, the ongoing pandemic has accelerated it and proved it to be the only way of survival in the coming time. The COVID-19 lockdowns worldwide have been nothing less than a massive jolt to both businesses and individuals and have left us staring at uncertainty.
In the midst of all this, WhatsApp has been a constant support in keeping individuals connected with their near and dear ones. But its role does not limit to just that!
WhatsApp has now become an online store for many and where they interact with customers, provide them services, and even close sales deals. Businesses are now readily accepting WhatsApp as a channel through which they can reach out to their customers from any corner of the world. A platform that allows them to interact, engage with customers and sell their products.
With WhatsApp, businesses all over the world are seeing hope of revival. WhatsApp brings businesses and customers to a common platform. A platform where businesses can use customer-centric approaches to find, retain, and engage customers.
What is Customer Centricity?
Customer-centricity is an approach in which businesses focus on customer experience and makes all possible efforts to improve it. When many people think of customer-centricity, their mind goes automatically to customer service. Customer service is an important element of building a customer-centric business, but it’s not the whole picture.
How a business interacts with its customers, how convenient it is for the customer to make a purchase, request a return or refund, or reach out to customer service. All are a part of customer-centricity. So, the processes and procedures in a business and the daily actions and decisions of employees equally important. It contributes to a good customer experience and makes a business customer-centric.
Why is Customer Centricity Important?
In a time where customers have hundreds of brands and businesses to choose from, focusing on customer-centricity helps in finding new customers and retaining existing customers for a long time. Especially in a time where social media is prevalent, and consumers are talking to each other like they never have in the past. Customer-centricity has a direct impact on brand value as customers act like marketers. Social media and review sites have allowed consumers to share every detail of their experience with a company in a matter of minutes.
At its most basic level, it comes down to acquiring and retaining customers. Businesses need to do these two things if they are to survive.
6 Ways You Can Make Your Business More Customer-Centric With WhatsApp
Here are 6 effective methods to make your business more customer-centric and drive better sales using WhatsApp:
1. Interact with your customers
Interacting with customers can help a business improve its customer experience in many ways. Personal one-to-one interactions can help businesses build trust among customers and establish a strong relationship that they will wish to keep for long.
Another benefit of personal interactions is that it helps you gather all information about your customer’s likes, dislikes, preferences, experiences, and expectations. With this information, you can make sure your customers get exactly what they hope for. This approach helps businesses with being customer-centric not just with immediate actions but also plan products and services in the future accordingly.
Read more: 10 Ways To Get Customers To Opt-In On WhatsApp Business
2. Easy customer policies and procedures
Your customers should feel convenient shopping with you. Be it going through the product catalog, picking an item, making payments to return, or cancellation policies. More than 69% of customers abandon items in the cart never to come back to them. This is because they find the checkout process or the entire buying process to time consuming or difficult. Your customers should never feel that your policies or procedures are difficult or time-consuming for them to follow.
Using WhatsApp Business or WhatsApp Business API-based tools like LIKE.TG can make the entire process quite simple. WhatsApp Business allows catalog sharing, placing orders, and making payments. It can also be used for getting refunds, and other services all using the WhatsApp interface.
Read more: 4 Ways To Boost Customer Engagement Marketing ROI Through LIKE.TG
3. Include automation for efficiency
Automation saves a lot of time, effort, and resources for a business. As for customers, it helps in get instant responses and useful information. They no longer have to dial up a sales executive or drop a query mail. Nobody likes to wait and keeping customers waiting for a response to their query can leave a bad impression. Instead, you can use automation bots trained to perform activities such as sending greetings, instant responses, and sharing shipping and delivery updates. This can improve the customer-centricity of your business to a great extent.
By using the Quick reply and Automated Response features of LIKE.TG, you can ensure instant response to thousands of customers.
Read more: Top 5 Marketing Automation Tools and Software in 2021
4. Forward-thinking
Customer-centricity isn’t something that you draw up a plan for once and then use this plan for the decades to come. Customer expectations are shifting constantly. New technology comes to the market all the time, and this technology has the potential to set a new bar for customers. To continuously be a customer-centric business, you need to adapt as customers adapt. Don’t be afraid of experimenting with new ways of improving the customer experience.
Read more: Top 5 WhatsApp Marketing Campaign Strategies For Businesses
5. Empathize with Your Customers
Your customers may have several questions and opinions about your business or product. Or at times, they may express extreme dissatisfaction with your services. You need to show empathy and treat your customers with love and attention. In doing so, you will instantly earn their love and loyalty and can retain them longer. Showing empathy to customers in their time of need can help you build an impressive rapport. It can make them feel that you are customer-centric and care for them.
Engage with them personally through WhatsApp chats, and try to resolve their problems or at least make them feel better with promising words.
Read more: WhatsApp SCRM: The Best Way to Carry Out Customer Service
6. Include your customers in your decisions
One of the wisest things you can do as a business is to get your customers involved in your decision-making process. This can be done in the form of group chats on WhatsApp-based polls. Getting your customer’s opinions for your products will make them feel important and will improve your customer-centricity. Moreover, customers participating in decision-making usually receive new product launches well and become natural marketers for your brand.
Also read: How to Build Customer Relationship During Critical Situations with CRM?
What happens when you improve the customer experience?
o Customer retention is improved.
o Customer satisfaction goes up – This leads to positive reviews online and a positive reputation on social media. It also encourages customers to spend more money or spend more often.
o It improves the success of cross-selling and up-selling.
o It attracts more new consumers and converts them into customers.
Conclusion
Customers hold the power to make or break a brand. Keeping them at the center of your marketing and product planning decisions can help you gain their loyalty. You can build trust among your customers and earn you a name among customer-centric brands. WhatsApp and WhatsApp Business APIs can play a major role in keeping your customers a the helm of your business and marketing approaches.
To know more about LIKE.TG click here or drop a mail at [email protected]
5 Supreme Customer Acquisition Approaches for Businesses
Customers are the heart and soul of a business. Continuously finding new customers and retaining existing ones is seen as the growth metric for the business. But finding new customers and retaining them for a long time can be a challenging task. Customer acquisition is a multi-step process that starts with making the audience aware of your product or service and continues as a life long process of building customer retention.
Customer acquisition is necessary to prevent stagnation and regression in business. All businesses have natural churn rates, even if your product is excellent and your customers are happy.
What is customer acquisition?
Customer acquisition is the process of reaching out to audiences to identify potential leads, nurturing them, and converting them to paying customers. Customer acquisition is an on-going process and involves systematic acquisition strategies that keep changing with the latest marketing trends.
The goal of customer acquisition should be creating product awareness, providing a good customer experience, improve retention rate, and not focused entirely on profitability.
Stages of Customer Acquisition
Here are the 6 stages of the customer acquisition process:
1. Awareness
The first and foremost step of customer acquisition is to create awareness about the product or service that you are offering. This can be done through any channel such as e-mail marketing, social media campaigns, print media, direct advertisements, or in-person marketing.
The awareness stage helps in brand positioning and help the brand create a unique identity for itself. Social media can help brands in creating a buzz about their products, and if done right, it can make the following steps of customer acquisition effortless.
2. Interest
Just letting the audience know about the product is not enough to convert them into a customer. It requires further convincing and building their interests around the product.
Customers don’t associate products with brands, they associate them with the emotions that connect them with the product.
So, rather than directly telling them what you sell, sharing it in the form of a story that audiences can connect with emotionally will help them build interest in your product.
3. Consideration
At this stage, the potential customer is interested in your product but hasn’t made up their mind yet. For customers at this stage, sharing information about your product in the form of short videos, and demos can help them in making up their minds.
4. Intent
It’s the stage when people visiting your website to browse for the products and get more information about them. By this time, they are sure of what they want but ready yet for the purchase.
The best way to convince them is by offering them free trials or sample products so that they can experience the product first hand and be sure about their opinion.
5. Evaluation
By now, the person is fully convinced with the product and have even added the product to the shopping cart. This is a crucial stage for businesses as 65% of shoppers add items to their cart but never make it to final checkout.
Offering small discounts, promotional offers, or cash backs can help businesses close deals and ensure the customers come back for more purchases in the future.
6. Purchase
It’s the final stage of customer acquisition where customers actually complete the checkout process to make the purchase. Beyond the sale, companies can look for opportunities to cross-sell, upsell, and reward customer loyalty.
Core Marketing Elements for Customer Acquisition
Just like there are several steps involved in converting an audience into a customer, there are few core marketing elements that correspond to the process.
1. Content
Content is the most effective and cost-efficient marketing approach which helps businesses create brand awareness and build their interest in their products. The content that goes out to the audience must reflect the unique identity of the brand and the value that it creates for its audience.
Creative content has the potential to gain maximum attention from its audience in a short span of time and generate maximum leads for the business.
2. Leads Generation
Lead generation is the initiation of consumer interest or inquiry into products or services of a business. It helps businesses identify individuals from the crowd who might be interested in their product or service. Once the leads are identified, businesses can pursue them further through personal contact.
3. Clue nurturing
Businesses need to engage in constant follow-ups with leads to ensure that they continue their vested interest in the brand and become a customer sometime soon. By engaging in regular offer updates through email, pop-up reminders, or one-on-one interaction through any of the messaging platforms can help businesses convert more leads into paying customers.
4. Sales follow-up (using SCRM)
The responsibility of the business does not end customer checkout. To build trust with customers and ensure retention, businesses should focus on sales follow-up and after-sales services. Using SCRM tools such as WhatsApp SCRM, businesses can provide in-time customer care services and build a strong brand reputation.
SCRM also allows businesses to interact with customers on a personal level to understand them better and improve customer experiences.
8 Successful Customer Acquisition Methods
Here are some of the successful customer acquisition methods that can help your business acquire customers organically:
1. Social media marketing
Social media marketing involves promoting your brand or its product on social media platforms such as Facebook, WhatsApp, Instagram, Pinterest, LinkedIn, and more. Social media platforms are extensively used and on average, an individual spends at least 2 hrs 33 minutes on social media platforms.
It only makes sense for businesses to reach out to their audience through social platforms where they can promote, sell and get feedback from a large scale of audiences at the same place.
2. Video promotions
When it comes to sharing your message shortly and effectively, video promotions is your solution. Most people prefer videos over blogs or written content. More than 80% of businesses use video marketing to attract, inform, and entertain customers and prospects.
Videos are a great way to educate viewers about your product through a short demonstration.
3. Giveaways
Giveaways help gain large media attention in a short span of time and can be a great way to create a buzz for an upcoming product. Giveaways as a lucky draw rewards in exchange for referrals, or more such giveaways can help you gain more followers which means a more dedicated audience. In many cases, it also helps in getting paid customers.
4. Content marketing
Keep your potential customers engaged and informed about all that you have to offer with creative content marketing. Content marketing helps customers know you better and build interest in your products.
Innovation and creativity in content marketing can help create a huge impact on the audience and improve likeability for your brand.
5. SEO
Search engine optimization (SEO) is one of the most important customer acquisition methods. This strategy helps you boost your website’s traffic to obtain more leads and conversions for your business. It’s a fact that maximum leads come from websites. SEO can help your website rank on the first page of Google search and get high visibility for people trying to find you.
SEO helps find a precise target that may be interested in your business based on keyword search analysis.
6. Referral program
Rather than going to each individual and telling them about your business, you tell it to one person and ask them to share it with the next person. In this way, you use minimum effort, yet manage to reach out to a large number of people easily. Referral program works in a similar manner in which one user refers your business to other people in their network, and like a chain reaction, you can a large number of people subscribed to your business in no time.
Referral program benefits both referrer and referee and is the reason it acts as a viable medium for customer acquisition.
7. Landing pages
Landing pages of your website is the place where new visitors spend maximum time learning more about you. By adding useful CTAs or actionable buttons such as an introduction video button, a demo or a free trial button, or a direct button to begin WhatsApp interaction can help visitors higher engagement.
8. Email marketing
Email marketing is the most cliche method to acquire customers. From sending cold emails to a large group of people to sending follow-up emails to potential leads, e-mail marketing has always proved to be an effective approach. Email marketing can also be used to keep leads and customers updated about all the latest products or offers that you have to offer.
Adding clickable CTAs to emails can help guide your audience to your website or shopping page and improve your chances of converting them to customers.
Now, with that, you know everything you should about customer acquisition and how it should be approached for businesses. Make sure to stay updated about the latest marketing tools and community marketing strategies to make your marketing and customer acquisition strategies more effective.
5 Businesses That Have Turned The Pandemic Into Business Opportunity Using WhatsApp
The COVID-19 pandemic that hit the world in early 2020 has been nothing less than a nightmare for everyone. It had put the entire world into lockdown. People had to stay at home and businesses were shut for the most part of the year.
Now that it has been over a year of plight and chaos, it is evident that it will last longer than we had anticipated. Despite all the efforts made to control and contain the virus and disbursing vaccines to a large number of people, the threat continues. And at this point, it is difficult to say for how long.
For businesses, this leaves only one way to survive, i.e. to adapt to the new normal of selling through social networking platforms. And when we talk about social networking platforms, what could be a better choice than WhatsApp.
WhatsApp: A Business Opportunity In Pandemic
In the light of current events, businesses have no choice but to look for alternative means to reach out to their customers and WhatsApp comes as a solution.
Here are 5 ways through which WhatsApp acts as a Business Opportunity in Pandemic:
1. It gives global exposure
WhatsApp has over 2 billion active users worldwide spread across 106 countries. That’s the market size you can capture through the platform and give your business global exposure.
Through WhatsApp, you can reach out to anyone across the world as long as you have their number. This allows businesses to expand their marketing horizon effortlessly and gain a strong foothold even in international markets.
Read more: 7 Reasons To Have a WhatsApp Business Account For Your Business
2. It’s free to use
WhatsApp is a free messaging app that can be used to reach out to a wide audience without hurting your marketing budget. WhatsApp allows you to make voice and video calls, send text and voice messages, and share multimedia files. This makes it easy for businesses to showcase their products live. It also helps them to engage in consultation calls free of cost.
It helps improve customer relationships and gets businesses undivided attention from their customers.
Read more: WhatsApp Business: An Advantage for Small Businesses
3. Available in Multiple Language
Language can never be a barrier for non-English speaking natives, as it allows you to select the language of your choice.
All you have to do is go to ‘Settings’ then ‘Chat’. Then go to ‘App Settings’ to select a language of your choice. WhatsApp supports over 60 national and regional languages making it easy to use globally.
If you wish to communicate with your customers in their native language, you can use WhatsApp Business based APIs like LIKE.TG that allow you to select the target language for your customers. No matter which language you send your message in, the tool will automatically translate to the recipient’s language.
With WhatsApp, you can truly live in a world without boundaries.
Read more: WhatsApp Business: The Future Of E-commerce Communications
4. Connect with clients personally
One advantage of WhatsApp that no other marketing platform provides is to connect with clients personally. Through WhatsApp, you can establish a close bond with your clients and customers over a virtual network.
You don’t need to schedule long-hour appointments to brief them about your products or services. You can send them a detailed text, share your brochure or even provide your catalog over WhatsApp Business.
From consultations, sales, promotions, to post-sale surveys and feedbacks, you can do it all at the same place. Engaging in one-to-one conversations and providing instant responses will help you create a good rapport and provide customers excellent user experience.
Read more: 10 Tips On How To Not Get Blocked By Clients
5. Large scale marketing through campaigns
Traditional offline campaigns only target hyper-local communities and customer bases. WhatsApp campaigns give businesses an opportunity to reach out to larger masses and create brand awareness on a much larger scale.
WhatsApp campaigns have proved to be way more effective as compared to any other medium. The fact the most people are already on the platform, participation in any such event becomes easy. Also, WhatsApp has the highest message read and share rate making it an optimal choice for large-scale marketing campaigns.
Also read: How To Build Relationship With Customers During Critical Situations
Examples Of 5 Businesses That Have Turned The Pandemic into Business Opportunity
The Covid -19 has hit the global economy real hard, and businesses across continents took the blow. The global GDP in 2020 saw a dip of 4.5 %. This number translates to almost 3.94 trillion U.S. dollars in lost economic output. But digital platforms have opened several doors for businesses that otherwise were struggling to survive.
Here are 5 top brands that have adopted WhatsApp as their virtual marketplace and have turned their business around even in the midst of an ongoing pandemic.
1. Gismondi
Who would have imagined that diamonds could be bought over a messaging app!
Well, a Genoa-based jeweler Gismondi has made it a reality by selling a 300,000 euro diamond ring to a Swiss client over WhatsApp. As Italy entered a new coronavirus lockdown and shut shops in March, the jewelry brand took to WhatsApp to connect with customers and share images and videos of their jewelry pieces. It gave customers the feeling of seeing them live and they just made history by selling an expensive piece online. Thus turning the pandemic into a business opportunity.
2. Moncler
If you think you have seen the highest level of marketing, Moncler, a luxury jacket brand may take you by surprise. Sales assistants at luxury puffer jacket brand Moncler are arranging gourmet dinner deliveries to customers’ homes so they could dine in style while watching a video streaming of the brand’s latest collection.
Using social media, video and virtual showrooms have helped this luxury brand woo their wealthy customers in Europe and keep them shopping at a time when tourists, especially from China, have been absent for more than a year.
3. Hermes
There are many high-profile brands that never had going online as an option are seen embracing it openly. One such high-end label is the Hermes, which used to be reluctant to sell online. But seeing the ongoing situation has opened their doors to virtual platforms and have had to fully embrace e-commerce. By turning the pandemic into a business opportunity and going online, the brand has shown exponential growth. Online revenues for the industry have doubled to nearly 20% of sales in the past year alone, based on analyst estimates. Boston Consulting Group expects that percentage to rise to 25% by 2023.
4. Prada
Prada is a name that every fashionista swears by. This world-renowned brand isn’t too far behind in its online game as it is now offering its customers a virtual tour of its showroom and offers personalized consultation with the store assistants. This is in its truest sense turning a pandemic into a business opportunity.
You create a strong relationship between the salespeople and the customer.
We have gone from the shop assistant that simply shows you a product to someone who also does a bit of marketing, knows customers, their taste, their habits, reach out to them, and sends them stuff to their home.
Prada’s CEO Patrizio Bertelli told Reuters.
A Milan-based PR executive who spends on average 40,000 euros ($47,552.00) a year in Prada’s stores said that since last year Prada has regularly sent her videos about its clothes.
5. Brunello Cucinelli
Yet another brand to join the bandwagon of selling through social networking platforms is Brunello Cucinelli.
Over the past year, cashmere sweater label Brunello Cucinelli has been organizing video calls with 30-40 customers at once to keep them engaged.
“It allows us to have a dialogue with a number of people which, if we had to arrange a physical appointment, would take us perhaps 3-4 years,” the brand’s co-CEO, Luca Lisandroni, told Reuters. He also said that brands should not become too insistent in trying to sell their wares.
“Some people like being contacted and stimulated, others don’t want to be solicited too much,” he said.
Concluding Words
Though it was the pandemic that has pushed top brands and labels towards social networking platforms like WhatsApp, it will continue to be a prominent part of sales and marketing even after the pandemic is over. WhatsApp is here to stay and can be seen as the future of modern-day e-commerce.
WhatsApp Business APIs such as LIKE.TG has consistently provided businesses the support it needs to set up their online business and handle large customer base. Learn more about its features here or drop a mail to our sales support team at [email protected] to get a callback.
8 Reasons To Carry Out Client Service Via WhatsApp
In today’s time, there will be hardly anyone who doesn’t know about WhatsApp if not using it. It is one of the most widely used personal messaging apps in the world and has over 1.6 bn users worldwide.
With WhatsApp, you can communicate with just about anyone from any corner of the world. All you need is their number. From sharing your vacation pics with grandma to 3 AM. chat with your friend, WhatsApp is the go-to solution for real-time communications. But its application is not just limited to personal communications. The platform is being widely used in business as well as it allows businesses to connect through a platform that they are already available on. Take it one step further, businesses are also using WhatsApp to communicate with clients, and here are some of the reasons for this.
8 Reasons To Client Out Services via WhatsApp
WhatsApp finds its utility in every aspect of the sales funnel and proves to be an effective tool for client nurturing and customer services.
Here are 8 reasons why WhatsApp should be used for client services:
1. It’s a free one-stop solution
For businesses, striving to balance efficiency and budget is a norm. WhatsApp is absolutely free for anyone to use. Using it in your business gives you a huge relief on your budget constraints while bringing efficiency to your daily processes.
By conducting client service via WhatsApp, you can share files, visual creatives, have group discussions, have video and audio conferences as well as share text messages among team members.
2. Its Secure
WhatsApp is one of the most secure end-to-end encrypted messaging platforms which ensures that your business communications are always safe. The encryption system prevents any third party to track or read your messages. WhatsApp uses strict anti-spam and anti-spy policies which adds an added layer of security and makes it a suitable choice for corporate use.
3. Personalized conversations
Email communications are time-consuming and getting client briefs or feedbacks can be painstakingly slow. Switching to WhatsApp, you can communicate with your clients in real-time and get their briefs and feedback instantly. This can bring efficiency and more clarity among teams and make the whole process a lot faster. By conducting client service via WhatsApp, you can have personalized conversations with a more relaxed tone with your clients and work towards building a strong bond.
4. Marketing and User analytics
WhatsApp can be used as a marketing tool to identify potential clients, nurture them and convert them into customers. Through WhatsApp, you can promote your products or services directly to people who might be interested and boost sales.
WhatsApp with the help of third-party tools can be used to visualize user data analytics and get a clear picture of how the sales process is going.
5. On-the-go solution
Engaging with your teams and clients through WhatsApp allows you to carry out all day-to-day activities on your mobile phone. This means, you no longer have to be glued to your desk or your office. You can be just about anywhere and still make sure that your business operations run smoothly.
Another benefit of By conducting client service via WhatsApp is that now you can provide your client with 24×7 services and improve your business’s efficiency.
6. Data synchronization
Customer data can be valuable for your business, and you can ensure that it always remains safe with WhatsApp. WhatsApp automatically backs up all your chats and data to its cloud server at regular intervals of time. This ensures that all your data will be safe even if your phone is destroyed or you switch to a new phone number.
You can easily retrieve all your data anytime you want.
WhatsApp also can be used across multiple devices as all its data is automatically synchronized. This gives you the freedom to work seamlessly from anywhere.
7. User persona
User personas are details of a customer which help businesses understand their requirements and improve customer experience. It is a very important part of the sales process. WhatsApp allows you to create customer personas for each contact. This can be really helpful as you no longer have to look up a separate database for customer personas each time you have a conversation with them. You can have all relevant information in one place.
8. Easy to extend customer service
WhatsApp proves to be an effective customer service tool as it allows two-way communication between businesses and customers. You can extend personalized services to your customers and engage in effective one-to-one conversation to understand their requirements and improve customer service. Customers there days feel more comfortable talking to businesses over WhatsApp than any other medium and makes it easier to trust those businesses that are available on WhatsApp.
Final words
Every single day, WhatsApp is pushing its roots deeper and can be seen as the future of digital marketing. WhatsApp ticks all the right boxes to make it a complete solution for small and medium businesses. However, for large businesses, its scalability can be a limitation that can be overcome using WhatsApp API-based tools such as LIKE.TG which can add more features to WhatsApp and make it suitable for use in sale and client services for large enterprises.
Explore The Hidden Potential Of B2C2B Marketing With WhatsApp
Businesses have different marketing and advertising approaches based on their target clients. While B2B and B2C are the most common marketing approaches.
Almost all businesses fall into at least one of the categories of B2B or B2C marketing based on their target client. B2B or Business-to-Business is a business strategy in which businesses have other businesses as clients. For example, Salesforce offers cloud-based sales, marketing, analytics, and IoT products, and has medium to large enterprises as its clients.
In the case of B2C business models, businesses have end customers as their target clients. E-commerce platforms such as Amazon and Flipkart are examples of B2C business models where Amazon is the business and has end buyers or consumers as its client.
Recent advancements in marketing techniques have given rise to a new marketing technique known as B2C2B marketing which is a fusion of both B2C and B2B marketing.
Read more: 10 Digital Marketing Trends in 2021 That You Can’t Afford To Miss Out!
What is B2C2B Marketing?
As mentioned earlier, a B2C2B marketing strategy is a fusion of B2B and B2C marketing. Business with B2C2B marketing has both end customers and businesses as clients. According to venture capitalist Tomasz Tunguz, B2C2B means
“Winning hearts and minds of the intermediate consumer, the employees of a company.”
In B2C2B marketing, a business does not target other businesses directly. Instead, it focuses on getting a strong customer base on its platform. The large customer base eventually brings in other businesses to the platform as paid customers. This marketing method saves a lot of time and effort for the business in finding its target client and holds the potential of growing its market base quickly and at a much-reduced acquisition cost.
Read more: How Small Business Can Succeed on Facebook WhatsApp Marketing
How B2C2B marketing strategy works?
In B2C2B marketing strategy, a business does not target another business directly. Instead, it targets the employees, customers, or eams of another business. They do so by offering freemium or unpaid services to end customers. Once a significant number of employees or teams start using the service, the employee’s company has no choice but to purchase a corporate version of the service. This way one business indirectly targets other businesses without explicitly doing it.
For example, Facebook is one of the most popular networking platforms in the world and has more than 2.7 billion active users worldwide. It is well known that Facebook offers its platform for individuals for free which is one of the many reasons for it being one of the most widely used social networking platforms. Seeing the large audience that Facebook holds, businesses are tempted to come to the platform to reach out to these audiences and market their own business. But to do so, they have to avail for paid advertisements and marketing services.
That’s how Facebook plays the role of a B2C2B platform. Other examples of B2C2B platforms are Paytm, Linkedin, Yammerly, Evernote, Expensify, and Tact.
Read more: 8 Ways To Boost Customer Lifetime Value via LIKE.TG WhatsApp SCRM
WhatsApp And Its Role As A B2C2B Marketing Platform
Another name that adds to the lists of B2C2B businesses is WhatsApp. Just like Facebook, WhatsApp too, offers its platform as a free messaging platform.
WhatsApp as a B2C model:
A platform that is widely used as a personal communication channel connecting people with each other. The messaging platform allows you to connect with anyone irrespective of their geographic location for free. All you need is the person’s contact number, the WhatsApp app, and an internet connection.
WhatsApp has given billions of its users a platform through which they can stay in touch with their friends. A platform that allows them to share their experience with their close connections in the form of images, videos, text messages, or even calls freely. They can even have group conversations and add fun to conversations with interesting emojis, stickers, and gifs.
Its ease of use and free availability has managed to get more than 2 billion users worldwide. Thus completing the B2C cycle.
WhatsApp as a C2B model:
Considering the large audience base that WhatsApp has, businesses all over the world are seeing it as a customer cluster that they can easily access through WhatsApp Business or WhatsApp Business API like LIKE.TG.
The platform allows personal one-to-one communication between businesses and customers giving them the opportunity to build a strong personal bond and ensure long-term retention and brand loyalty.
With APIs like LIKE.TG, businesses can easily use the platform as a CRM tool. The CRM tool helps in identifying leads, nurturing and converting them into customers, as well as become a channel for sales and marketing campaigns.
These reasons make it the ultimate marketing platform and have attracted several top brands and businesses such as Netflix, Oyo, BookmyShow and more making it a C2B model where customers have attracted Businesses to the platform.
Combining both the aspects together makes WhatsApp a B2C2B model where WhatsApp does not target other businesses directly. Instead, they target user bases that get WhatsApp paying customers in the form of business.
WhatsApp’s Advantage as a B2C2B platform
WhatsApp offers various advantages of being a B2C2B platform. It includes:
1. Reduced acquisition cost
As in the case of WhatsApp, the business has a minimal acquisition cost. Most of its users join the platform without any explicit marketing. Be it the individuals or businesses who are the paying customers for the platform.
Read more: 4 Ways To Boost Customer Engagement Marketing ROI Through LIKE.TG
2. Large User Data
As a B2C2B platform, WhatsApp has a large user database with lots of user data that it can use to enhance the product further and improve customer experience.
Read more: 6 Ways Retail Businesses Can Be More Customer-Centric With WhatsApp
3. Greater leverage with the customer base
WhatsApp can have more paying customers by securing greater leverage with end customers. If a large number of potential customers are using WhatsApp, it will be hard for businesses to not join the platform and get access to such a large customer base.
Also read: 7 Ways To Get New Customers For Your Business Using LIKE.TG
Conclusion
B2C2B marketing may be a relatively new term but it has been prevalent since long time now. B2C2B marketing has opened up huge opportunities for businesses to work in collaboration for a common shared interest and mutual growth. WhatsApp as B2C2B platform has created a plethora of opportunities for businesses around the world.
Learn more about LIKE.TG in here and know how it can a great addition to your WhatsApp Business account. You can also drop a mail at [email protected].
Maximizing Your B2B Sales Potential with Social Selling Techniques
Introduction
Social sellinghas been around for a while, but it’s only recently that the concept has taken hold in B2B sales. Marketing teams have long used social media to advocate for their brands and products, driving traffic to their websites in the process. But it’s only been recently that B2B salespeople have truly begun leveraging this technology to reach out directly to prospects and drive revenue.
Define your target audience
By now, you’ve probably already started to think about your target audience and what they like. If you haven’t, it’s time to get down to business.
Your target audience is not just the people who are most likely to buy from you—it’s also the people who are most likely to share your content with others. They’re the ones who will help spread awareness of what you have to offer and generate business leads for you. You can’t afford not to know who those people are!
To develop this knowledge:
● Know where they hang out online (blogs, forums, etc.)
● Know what time of day they’re active online and when they typically engage in conversations related to B2B marketing topics (for example, early mornings Monday through Friday)
Identify the “ideal” buyer
With the help of buyer personas, your team will be able to:
● Better understand your ideal customer profile, which will help you refine your target audience.
● Create more relevant content that speaks to their pain points and needs.
● Improve how you communicate with prospects and customers alike by providing a better sales experience.
Study your competition
If you want to be successful in social selling, it’s essential that you understand your competition. If there is no real competition for your product or service, then this step may not be necessary. However, if there are several competitors in your market that are selling similar things at similar prices then it’s time to do some research on them.
What are their strengths and weaknesses? What makes them stand out from the crowd? Are they more established than you are? Do they have more followers than you do on social media platforms such as Facebook or Twitter? How do they market themselves to potential customers and what kinds of success have they had with these strategies?
These questions should help guide your own strategy as well as determine which aspects of your competitor’s approach could be improved upon by incorporating what works best into yours.
Utilize your content as a sales tool
The most important thing to remember when using content as a sales tool is that, if you’re not helping your customer understand the value of what you do and how it benefits them, then you are wasting your time.
Some of the best ways to use content in this way include:
● Utilizing your blog posts as educational resources for customers who need help understanding what it is that you offer. If a customer can read about other companies who have “done it right” by working with you, then they’re going to be more likely to trust that you can do the same for them too.
● Using case studies on social media—or in emails—to demonstrate how clients have benefited from working with you or other successful businesses like yours may also provide an opportunity for them to see why they should choose your business over another company.
Start conversations through social media platforms
● Start conversations through social media platforms.
● Use social media to find out more about your customers and what they are interested in.
● Create a community around your brand.
● Get feedback from your customers.
Optimize your online presence
The first step in maximizing your sales potential is optimizing your online presence. You need to have a website that’s easy to find, has all of the information buyers need about you and your product, and looks professional.
You also need to make sure that your social media profiles are well-maintained—and this means more than just having a Facebook page or Twitter account. You should maintain an active presence on social media platforms like LinkedIn, Instagram, Pinterest, YouTube and Snapchat so that potential customers can get to know you better by seeing what kind of person they’d be buying from (and maybe even follow along on some of those platforms).
Know to find the best ways to reach customers online.
There are several ways to use social media as a tool for B2B sales. First and foremost, you need to know who your audience is. Understanding their interests, needs and pain points will allow you to create content that resonates with them.
Also important is creating an online presence by optimizing your website and creating an active YouTube channel where videos can be uploaded regularly in order to build brand awareness.
To be effective at social selling, it’s also critical that you understand how your competitors are using their own social channels so that you can take advantage of what they do well.
Finally, having engaging content that provides value makes all the difference when trying to win over new customers online using social selling techniques!
Conclusion
It goes without saying that social sellingis an essential skill for any professional in today’s sales environment. It’s the best way to build rapport with potential customers, and it can help you uncover key insights about their needs, preferences, and interests. While there are many different strategies for using social media to meet these goals, we believe that the above six tips are some of the most important ones to keep in mind when using this technique.
LIKE.TGis a B2B social selling solutions provider, dedicated to helping businesses leverage the power of social media to drive sales and increase brand awareness.
Our team of experts has a deep understanding of the unique challenges and opportunities that B2B companies face in the digital age. We work closely with our clients to develop a customized social selling strategy that is tailored to their specific business goals and target audience.
Strategies and Tools for Finance Businesses to Close More Deals and Stay Compliant
The finance industry worldwide is always on the lookout for innovative ways to get more traffic and generate prospects. With the shift towards social platforms, the finance sector in Southeast East has also become open to so many opportunities. Since the creation of bitcoin and other decentralized currencies, the crypto industry, in particular, has advanced in the digital sector.
This has opened up new opportunities for businesses to generate traffic, better engage with their customers, and increase their customer base using digital tools. Networks such as LinkedIn, Facebook, WhatsApp, and Twitter have become a gateway for businesses to target a demographic of customers and other businesses that could benefit from their services, especially in generating leads.
LIKE.TG has simplified this process by introducing two of the most effective social selling tools: the WhatsApp SCRM Mass DM Panel and Facebook Marketing Automation. These can help investment firms, B2B and B2C marketers like TemasTemasek Holdings and GIC Private Limited, and payday loan companies like AdaKami in Southeast Asia better manage their businesses while expanding their customer base and leveraging sales.
Why Digital Assets and Business Compliance is Crucial in the Finance Industry
Nearly all industries can significantly benefit from lead generation strategies, and the finance industry is no exception. The financial industry is among the most heavily regulated industries in the world.
Financial services marketing teams can draw in more visitors from eligible prospects by focusing on generating leads. Top-quality prospects lead to valuable customers, which can further boost revenues for companies.
Lead generation is a key metric for examining brand recognition and business growth in the finance industry. In order to comply with all the applicable regulations, financial institutions need to consider the importance of their digital resources and have a robust compliance program for the regulation of those resources.
What are Digital Assets?
As all of today’s industries have taken up technological means to further their business cause and increase their customer network, the importance of digital assets has also increased immensely.
Digital assets are the intangible resources that make up an individual’s or organization’s digital footprint. A digital asset can be any uniquely identifiable content that gives value to a specific business. They include websites, blogs, social media accounts, customer databases, domain names, and more.
Digital assets are valuable because they can help businesses reach their customers and prospects with information about their products and services. They also enable companies to build customer relationships and create brand loyalty. As such, digital assets are essential for any business looking to succeed in the digital age.
Digital Assets in the Finance Industry
Regarding the finance industry, digital assets have a more distinctive purpose. It comes under the scope of ownership and authority. It can be considered any data or electronic media owned by a user or transferred to another user as a form of currency.
In this way, digital assets become more than just a piece of information. They also facilitate transactions and store corporeal content like contracts or important graphics information.
They are often stored on a blockchain – a distributed ledger that permits secure, transparent, and tamper-proof transactions. Bitcoin, the first and most well-known digital asset, was created in 2009 as a peer-to-peer electronic cash system.
Other digital assets include cryptocurrencies, tokens, smart contracts, and NFTs. They are also often more volatile and can be more easily bought and sold than traditional assets. For these reasons, digital assets are often considered more speculative investments.
How Digital Assets Benefit Finance Businesses
Digital assets are becoming increasingly popular in the finance industry. They offer a range of benefits that can help companies increase their efficiency and profitability. Furthermore, digital assets can be used for everything from trading to asset management, making them an invaluable tool for financial institutions.
Digital assets offer several advantages over traditional financial instruments like stocks and bonds. For example, they can be traded faster and more securely, with fewer transaction costs than conventional instruments.
Also, they are easier to track and manage, allowing companies to monitor their investments and quickly make informed decisions. Additionally, digital assets are easier to store and transfer than physical ones, making them ideal for those needing access to their investments on the go or in remote locations.
This makes them ideal for the modern investor, who needs to be able to move quickly and with precision to maximize returns. Some other benefits that digital assets provide to the finance industry are:
Cost-effective Transactions
As social media spreads around the world, the number of business transactions and dealings has also increased.
Marketers now have the opportunity to gather their target audience internationally, which has led to a massive increase in the number of signed contracts and transactions made. Digital assets have revolutionized the way businesses deal with each other.
With digital assets, transactions are no longer limited to the traditional methods of exchanging money and goods. Instead, digital assets enable companies to transfer funds and goods quickly and cost-effectively.
By removing costly intermediaries and increasing efficiency, digital assets can help companies of all sizes reduce their financial costs.
Security
The primary factor in bitcoin’s success is its self-protection from governmental regulation. Due to their independence from fiat currency and regulation, digital currencies are immune to bank failures, hyperinflations, and other economic crises.
The use of digital assets has made it easier for businesses to make payments or receive payments from customers around the world.
It also allows individuals to transfer funds quickly and securely without going through long processes or paying expensive fees. Digital asset transactions are also more secure than traditional methods as they are encrypted and stored on a distributed ledger system, which is highly secure.
Expanding Businesses across Boundaries
Digital assets are not owned by any central authority and hold the same value in all world regions. So, dealing with these assets can help finance administrators develop strong relationships with their international clients.
Digital assets make it easier to conduct business both nationally and internationally. With the use of assets like bitcoin, ETH, and BNB, many restrictions and obstacles to doing business internationally are eliminated, and accepting payments in foreign currencies is made easier.
The transaction is processed and carried out securely, whether inside or outside the nation’s borders. As a result, businesses can use digital currencies to accept payments from international customers without having to deal with the challenges of conventional financing.
Businesses can expand into new international markets while also increasing their revenue. You can trade internationally without forgoing a portion of your profit or overcharging for your goods, thanks to this as well.
New Business Possibilities
Businesses in the financial sector can accept more customers if they use digital assets. This applies to investment firms, as most investors and administrators prefer blockchain to avoid problems or security breaches.
Giving users of digital assets a chance to interact with your company increases the likelihood that your business will target a wider audience, helping you generate sales.
Business Compliance and its Importance in the Financial Sector
Business compliance in finance is an essential factor for any business, large or small. It ensures that financial transactions are conducted in accordance with applicable laws and regulations, as well as with the company’s internal policies.
Compliance also helps protect a company from potential fraud and other financial risks, such as losing its digital assets due to blocking. Having a good understanding of the applicable laws and regulations is essential for any business to ensure compliance.
Companies should also have internal policies in place to help guide their employees when dealing with financial matters. Also, strong internal controls can help prevent fraud and other irregularities. By taking these steps, businesses can protect themselves from costly fines and other penalties arising from non-compliance.
Financial compliance refers to the status a business achieves when it follows all the rules and regulations laid out by the regulatory body. In order to stay compliant with financial laws, businesses have to change their business operations to align with the changes in those laws. If a law on how companies earn their finances changes, so will compliance.
Any company that wants to conduct legal business must adhere to financial regulations. Businesses can avoid fines that result from financial negligence by maintaining financial conformity. As a result, stakeholders and business partners will perceive them as a reliable and stable company with strong financial standing.
Financial compliance is crucial because it reduces the chance that a business will be shut down for not adhering to regulations. Additionally, financial compliance also contributes to the good reputation of a business as it is perceived as responsible and reputable by stakeholders, which allows for more favorable deals and potential partnerships.
Essential Tools and Strategies for Business Compliance in the Finance Industry
According to Statistica, the global CRM market revenue has been steadily increasing, up to 52 billion US dollars in 2021. WhatsApp is the biggest messaging platform in the world, with about 2000 million monthly users.
With such a high percentage of users around the globe, WhatsApp stands out as the best choice for organizations to leverage their businesses, and the integrated features make it a powerful SCRM tool.
An effective SCRM strategy can make a massive difference for your business, whether it is customer engagement, lead generation, or asset management. It also impacts customer loyalty and retention, which are the core elements regarding profits and sales revenue.
Hence, it is time for the finance sector to recognize SCRM and employ tools to effectively advance their business cause.
WhatsApp SCRM (Social Customer Relationship Management) is a customer relationship management tool that allows businesses in the finance industry to manage their customer interactions and relationships via the WhatsApp messaging platform.
Using this powerful tool, businesses in the finance sector can efficiently connect with their customers, manage customer conversations and interactions more effectively, and protect their digital assets that can be used later on for marketing purposes or making transactions.
WhatsApp SCRM can help businesses create personalized experiences for their customers, improve customer service, and increase brand loyalty. Additionally, it allows them to leverage digital assets such as images, videos, and audio files to create engaging content that resonates effectively with their target audience.
Besides that, WhatsApp SCRM is a powerful tool for financial compliance and customer service regulations. It allows companies to provide timely and accurate customer service, as well as automate processes related to customer support.
WhatsApp SCRM can also help businesses manage customer data, track customer conversations, and respond quickly to customer inquiries.
By taking advantage of this technology, businesses can ensure that they comply with the regulations set forth by their company or enterprise. With this technology, businesses can offer their customers a personalized experience while still being able to respond quickly and accurately to inquiries.
LIKE.TG WhatsApp SCRM Mass DM Panel
Aimed at providing B2B businesses effective and potent social selling strategies and tools to expand their business exponentially globally, LIKE.TG launched its WhatsApp SCRM to assist finance businesses.
Through this channel, these organizations can communicate with their customers in a medium that suits them best. The primary purpose of this software is to direct the finance industry to many potential prospects and generate sales through WhatsApp.
Our WhatsApp SCRM helps companies engage a large number of audiences with features such as automated responses, scheduled messages, and mass messaging, along with tracking the progress of your WhatsApp marketing campaigns.
Suffice to say, it is a powerful tool for financial institutions, as it enables them to reach out to a large base of customers and provides the ability to interact with them conveniently and engagingly.
LIKE.TG’s WhatsApp SCRM Mass DM Panel is designed for enterprises and companies with a digital setup and who want to achieve an organized communication channel.
Through this software, LIKE.TG has provided social selling solutions and tools to approximately 3000+ customers in the finance industry alone and has helped them increase their sales by 43% .
One of these customers is a big FinTech company working in the niche payday loan industry. Over 500 employees of this company are using the SCRM to interact with customers and market their campaigns as well.
LIKE.TG’s WhatsApp SCRM has enabled them to create an efficient workflow through the auto-messaging system.
Employees can schedule and design messages for both lead generation and debt collection. This software also enables them to create customized messages for each client in order to communicate more effectively. They also have the facility to tag and segment contacts.
Apart from communication, data security and the company’s privacy policy are also important. The SCRM tool has an end-to-end encrypted chat system and a strong data backup that keeps all your chats and history safe for a compliant working process.
Having said that, here are some ways in which the LIKE.TG WhatsApp SCRM Mass DM Panel is beneficial for your financial services:
End-to-end Encryption and the Safety of Data
People have devised methods to steal data as digital assets become more popular. This could be due to several factors, such as a faulty firewall, an ineffective security system, or non-compliance with industry regulations.
Digital data such as contracts, documents, personal information, portfolio passwords, and currencies, such as blockchain, are valuable assets in the finance industry.
It is important to have tools that ensure proper engagement and are secure enough. LIKE.TG WhatsApp SCRM is built with end-to-end encryption. End-to-end encryption is a digital security method that ensures only the sender and intended recipient of a communication can read the contents of that communication.
The sender encrypts the message via a public key, which can only be decrypted by the recipient using their private key. This ensures that if the message is intercepted by a third party, they will not be able to read it.
End-to-end encryption is important for the security of digital assets because it ensures that only the intended recipient can access them. This is especially important for sensitive information such as financial data or personal communications.
So, with this tool, you can easily promote your business without worrying about losing valuable data.
Easy Data Transfer
One of the biggest problems with WhatsApp business management is data loss. If an account is blocked and you want to shift your data from one account to another, it can be a hustle. Backup problems and other factors can sometimes lead to losing valuable client information and instructions.
WhatsApp has made it mandatory for businesses to keep regular data backups to prevent losses, but this is not always enough. Therefore, companies must have an effective data recovery strategy in place to ensure that their data is safe and secure.
Social Epoch addressed this issue by incorporating powerful data transfer into their WhatsApp SCRM tool.
This allows businesses to quickly and easily transfer their data across different platforms and devices in the event of a disaster. This powerful tool eliminates the need to perform manual backups, allowing businesses to focus on their core operations instead of worrying about data loss.
Preventing Loss of Digital Assets
Business owners today cannot risk losing their data due to unforeseen circumstances. Your WhatsApp SCRM holds all of the client’s information and also has access to your private digital assets.
If your account gets blocked through a scam or for unknown reasons, there is a risk of losing all this valuable information. It can lead to significant losses in your investments, clients, and time.
At LIKE.TG, we solve this issue by providing account security and data security to business owners. Our WhatsApp SCRM tool safeguards your data and details with a solid backup, allowing you to access this information even after a crisis.
Track Employee Performance
When utilizing SCRM strategies, the level of employee engagement is a crucial factor to consider. According to a study, integrating WhatsApp SCRM into business processes can increase employee productivity in your company by 50%.
Employee turnover is more effective because employees spend less time performing manual labor. Employees spend more time interacting with leads and less time overseeing manual tasks. Team managers would eventually get higher conversion rates.
However, a team manager can only boost business performance when the key performance indicators are correctly matched with the employees’ productivity.
LIKE.TG’s WhatsApp SCRM Software allows directors to monitor their staff’s productivity in real-time and, as a result, prevent service delivery delays. From the moment a lead is assigned to an employee, and throughout the sales funnel, the system monitors their performance.
LIKE.TG WhatsApp SCRM helps sales managers monitor employee performance and act appropriately when there is any confusion.
Conclusion
The financial industry makes a significant contribution to businesses all over the world. The use of effective social selling tools in the financial sector will benefit other businesses by encouraging meaningful interactions.
Social media and social apps contain half of the world’s population on them, and the best way to promote any business or service is to generate leads through strategies that target audiences through social media.
LIKE.TG has made it simple for B2B finance companies to access result-driven social selling via their WhatsApp SCRM Mass DM panel.
This software takes account of important activities, from securing digital assets to regulation and financial compliance, keeping employee performance records, keeping data backups, and keeping track of marketing campaigns. It is a way for financial firms to access digital tools systematically.
Social Selling Strategies for B2B Company in 2023
What is social selling?
Social selling is a sales technique that involves using social media to connect with potential customers, build relationships, and ultimately drive sales. It is a way for salespeople to reach out to prospects and customers through social media platforms. It has been growing in recent years as more and more businesses are using social media to reach out to their customers and generate leads.
Why is Social selling important to B2B companies?
The social media platform has a large number of user base. Till 2022 almost 4.59 billion population are using social media. It represents 58% percent of the globe’s population and allows you to target enough prospects and potential customers.
Besides, there are many benefits for B2B companies to use social media. Here are some tips:
1, You can get business intelligence from it:
Social media is an essential source of business that can help companies to make informed decisions and drive growth. Especially a wealth of information about consumer behavior, preferences, and trends. By analyzing data from social media, businesses can gain valuable insights into their target market and make informed decisions about their products and services. For example, you can analyze customer behavior, preferences, and trends.
2, It allows for targeted outreach:
As we said, social media platforms offer a wealth of information about users, which can be used to identify and target specific demographics and decision-makers within a company. For example, if you want to reach out to potential clients. You may need to use search and messaging tools to find and connect with these prospects then you can directly message or merge with them.
3, It can help to generate leads:
By building relationships with prospects and engaging with them on social media, B2B companies can generate leads and nurture them until they are ready to purchase. For example, by sharing valuable content on social media, you can attract the attention of potential clients and show them that you are an expert in your field. This behavior can build trust and establish your company as a thought leader.
4, It allows for real-time communication:
Social media allows real-time communication with prospects and customers, which can help promptly address questions, concerns, and feedback. In addition, more than 40% of sales reps use DMs to provide support, which is an effective strategy for converting prospects and existing customers.
Which social media platforms are suitable for social selling?
1.LinkedIn: LinkedIn is a professional networking site that is particularly popular for B2B companies. It has several features that make it well-suited for social selling, including the ability to connect with potential clients, share content, and create targeted ads.
2. Twitter: Twitter is a social media platform that allows you to connect with potential clients and share content in real time. You can use Twitter to engage with your audience and build relationships with potential clients.
3. Facebook: As the biggest social media platform, it has nearly 3 billion users in globe wide. Facebook is a social media platform that is used by a wide range of businesses for social selling.
Are there any social selling tools?
Yes, there are many tools for it, and it’s for different purpose, and it is for various purposes:
1, Business intelligence:
ZoomInfo: ZoomInfo is a business information and analytics platform that helps companies find and connect with potential customers. It provides access to a database of over 150 million business professionals and over 8 million companies, along with tools for searching and filtering through this data to find specific individuals and organizations.
2, Engagement:
LinkedIn Sales Navigator: This sales-focused version of LinkedIn helps you find and connect with potential customers. It includes lead recommendations and a “Social Selling Index” to track your progress.
Hootsuite: This social media management platform allows you to schedule and publish posts, engage with followers, and track your social media metrics.
Sprout Social: This is another social media management platform that helps you manage your social media presence and engage with customers. It includes features such as social listening and analytics.
3, Data mining + Engagement:
LIKE.TG: LIKE.TG provides end-to-end solutions for FACEBOOK and WhatsApp. This tool has sales intelligence, proactive social engagement, technology-led marketing Automation, all in one sales platform, and other vital features to help companies establish an entirely social selling system
Conclusion:
Social selling has become increasingly popular in recent years, as social media has become a part of many people’s daily lives and a powerful marketing tool for businesses. Choose wisely on social platforms depending on your target audience. It’s important to do your research and test out a few different options before committing to a specific set of social selling tools.
Best Strategies and Tools for B2B Businesses in 2023
Introduction
Business to business (B2B) is a dynamic and evolving industry, which means that B2B companies need to be flexible and adaptable in order to stay competitive. The digital landscape is constantly changing, so it’s important to use the latest technologies in order to keep up with the competition. In this ever-changing world, B2B businesses will benefit most from having a strong marketing strategy that includes multiple channels of communication and utilizes advancements in technology such as chatbots, AR/VR, social messaging apps like SnapChat or WhatsApp, influencer marketing campaigns etc…
There are several common problems faced by B2B businesses today, including:
Competition: B2B businesses often face intense competition, particularly in crowded markets. To stand out and attract new customers, businesses must find ways to differentiate themselves and offer unique value.
Complex sales cycles: B2B sales cycles can be long and complex, requiring businesses to build relationships and trust with potential customers over time.
Lack of personalization: Many B2B businesses struggle to personalize their sales approaches, resulting in a lack of engagement with prospects.
Limited access to decision makers: It can be difficult for B2B businesses to gain access to key decision makers, which can slow down the sales process.
To solve these problems, B2B businesses can consider implementing the following strategies:
Differentiate your offering: To stand out in a crowded market, businesses must find ways to differentiate themselves from their competitors. This can include offering unique products or services, or highlighting the benefits and value of your offering.
Build relationships and trust: Building relationships and trust with potential customers is key to successful B2B sales. This can involve personalizing your sales approach and taking the time to understand the needs and goals of your prospects.
Use social media and digital marketing: Social mediaand digital marketing can be powerful tools for B2B businesses, allowing them to reach and engage with potential customers on a personal level.
Leverage content marketing: Content marketing can be an effective way for B2B businesses to showcase their expertise and build relationships with potential customers. By consistently producing high-quality content, businesses can establish themselves as thought leaders in their industry and attract more potential customers.
Utilize social selling: Social sellingcan be an effective way for B2B businesses to reach and engage with potential customers on social media platforms. By leveraging tools like theLIKE.TGFacebook Marketing Tool and WhatsApp SCRM solution, businesses can gather valuable sales intelligence and proactively engage with prospects, driving sales and building lasting relationships.
Here are some tools that can be helpful for B2B businesses in sales and marketing:
Hubspot: This is an all-in-one marketing, sales, and customer service platform that offers a wide range of tools and features, including email marketing, lead generation, and CRM.
Salesforce: This is a popular CRM platform that offers a range of sales, marketing, and customer service tools, including lead management, email marketing, and analytics.
LinkedIn Sales Navigator: This is a sales tool specifically designed for B2B businesses, offering features like lead recommendations, account targeting, and messaging tools.
Hootsuite: This social media management platform allows businesses to schedule and publish content, engage with followers, and track analytics across multiple social media platforms.
LIKE.TG: This social selling solution provides WhatsApp SCRM where you can manage and activate all your customers on, and Facebook Marketing Automation Tool that helps automatically engage with massive users and spread your content.
Marketo: This marketing automation platform offers a range of tools for lead generation, email marketing, and analytics, as well as integrations with CRM systems like Salesforce.
Pardot: This is a B2B marketing automation platform that offers features like lead generation, email marketing, and CRM integration.
Google Analytics: This free web analytics platform offers a range of tools for tracking website traffic, user behavior, and conversions, as well as integrations with other marketing tools like AdWords.
AdWords: This is Google’s advertising platform, allowing businesses to create and run targeted online ads to reach potential customers.
SurveyMonkey: This survey tool allows businesses to create and send surveys to gather feedback and insights from customers and prospects.
Zendesk: This customer service platform offers a range of tools for managing customer inquiries, including live chat, ticketing, and knowledge management.
Conclusion
The world of business is always changing, and this means that B2B businesses need to keep up with the latest trends in order to stay competitive and profitable. Technology is evolving at an exponential rate, which means that if you don’t start incorporating new tools into your marketing strategy now, you might miss out on opportunities later on down the road.
Strategies and Tools to Optimize Sales in B2B Businesses in 2023
Introduction
In today’s followup to our B2B trends post for 2022, we look ahead4 years to 2023. Many people don’t like thinking about what 2018 will be like as it is still 2017, but taking a look at where B2B marketing is heading in 4 short years can help you better plan and revise your current strategies. In the last article, we discussed how market intelligence tools would become more common and important, including how they would work with machine learning and AI tools. I’ve also done a post on advanced routing platforms if you’re after learning more about that area of technology.
Automate with Chatbots
In the next few years, chatbots will become an integral part of your business. But what is a chatbot? It’s a computer program that communicates with customers through text or voice commands. They’re used for everything from providing customer service to browsing websites and completing transactions.
Chatbots have made it easier than ever for businesses to automate certain processes while connecting with their customers in ways that weren’t possible before. When you use a chatbot, you’ll no longer have to wait on hold or enter long phone numbers into your phone just to get help with something like canceling an account or checking on shipping information—you can do it all right there on your phone!
We’ve found some of the best tools out there for automating B2B processes so that you can focus more on growing your company by offering high-quality products and services rather than spending time responding individually to each customer query yourself (which isn’t always possible).
Improve Your Sales Funnel
To improve your sales funnel, you need to first understand that there are two main parts of a sales funnel:
● The top portion is composed of prospects who have never heard of you or your product. They are in the Research stage.
● The bottom portion is made up of people who have already bought from you and continue to purchase regularly. They are in the Loyalty stage.
The steps between these two portions can be broken down into five stages: Awareness, Consideration, Preference, Decision and Loyalty (A-C-P-D-L). You need to identify which stage each prospect is currently at so that they can be directed appropriately through their journey towards becoming an active customer (A-C)
Create Video Content
Video is a powerful tool for B2B businesses. It helps you capture leads, build brand awareness and increase sales.
To leverage the full potential of video, you should create different content types. Here are some ideas:
● Product explainer videos that highlight the features and benefits of your products or services
● Introductory videos (e.g., how to do something)
● How-to videos (e.g., how to use a product)
● Case studies showing how customers have improved their business by using your product or service
Leverage AR and VR
AR and VR are the future of marketing, so it’s important to know how they work.
AR stands for augmented reality, which is basically a more advanced version of what we have now with smartphones. It overlays digital information on top of real life objects (like this). It can be used to create a more immersive experience, solve problems and create personalized or interactive experiences.
VR stands for virtual reality and it allows you to immerse yourself into another world completely by putting on a headset that blocks out everything else around you (like this). You can do much more with VR than AR since it blocks out all external stimuli instead of simply adding new information onto something already existing in the real world.Use Social Messaging Apps
Social messaging apps are one of the best ways to engage with your customers. They’re also a great way to reach them on their phones, which is something that many B2B businesses are doing less and less of these days—but should be doing more.
Social messaging apps help you build relationships with customers, which means they’re a powerful tool for acquiring new leads and customers as well!
Leverage Influencer Marketing
Influencer marketing is a great way to get your brand in front of the right audience. Influencers have built trust with their audiences and can be thought leaders, celebrities, or even regular people. However you choose to use influencers, they’re a powerful tool that can help you build awareness for your brand and increase sales.
Before deciding on an influencer marketing strategy, think about what you hope to accomplish by using these people. If it’s all about getting more followers for your company page on Facebook or Twitter (which isn’t the best way for companies to build engagement), we recommend focusing on paid advertising instead of choosing influencers who might not engage with their audience as well as you’d like them to do so because they were paid off by another company already – which defeats the purpose of spending money on advertising!
Use Long-Form Content
In the future, long-form content will be the best way for B2B companies to engage with their audiences. Long-form content has a number of benefits over short-form, including:
● It’s more engaging than short-form content. People are naturally drawn to longer stories because they’re more interesting and complex. They also make it easier for readers to connect with the brand because they provide a sense of community (i.e., “I read this whole story!”).
● Long form can build trust through storytelling and transparency. Being able to tell an entire story in one place helps you connect with your audience on an emotional level by allowing them into your world or business process in a way that’s rarely possible with shorter formats like blog posts or tweets alone—and this increases trust between brands/companies and consumers overall too!
● Long form is more likely than other types of media like Facebook Instant Articles where users don’t have full control over what appears next according to where they click on each page within those first few seconds after opening up their browser window before moving onto something else entirely different instead.”
As digital technology keeps advancing, B2B businesses should stay on top of the latest trends to be competitive and profitable.
As digital technology keeps advancing, B2B businesses should stay on top of the latest trends to be competitive and profitable.
One way to do this is by using a digital marketing automation platform that allows you to customize your campaigns with advanced targeting tools.
As a B2B business, you know how important it is to connect with your audience. You want to convert leads into customers, and close sales. You can also choose solution providers like LIKE.TG which provides social selling solutions for B2B businesses to scale and grow.
Conclusion
This industry is one of the most competitive in the world. In order to make it in this niche, you need to be up to speed with other companies that are looking to expand. A Business leader reading this article should be able to come up with their own set of strategies and tools according to their company’s needs, no matter what year a particular business is in.
The Ultimate Guide to Doing Sales on WhatsApp in 2023
As the world becomes increasingly digital, more and more businesses are turning to messaging apps like WhatsApp to connect with customers and drive sales. With over 2 billion active users worldwide, WhatsApp is a powerful tool for businesses looking to expand their reach and engage with customers in a more personal and direct way. In this blog post, we’ll explore the benefits of using WhatsApp for sales and provide some tips and best practices for doing sales on WhatsApp.
Why Use WhatsApp for Sales?
Before we dive into the specifics of doing sales on WhatsApp, let’s first explore why this messaging platform is such a powerful tool for businesses.
1. Direct and Personal Communication
WhatsApp provides a direct line of communication between businesses and customers, allowing for more personal and authentic interactions. Unlike email or social media, WhatsApp messages are typically read and responded to quickly, making it easier for businesses to stay top-of-mind with their customers.
2. Wide Reach
With over 2 billion active users worldwide, WhatsApp has a massive audience that businesses can tap into. In particular, WhatsApp is popular in emerging markets like India, Brazil, and Indonesia, making it a key platform for businesses looking to expand into these regions.
3. Cost-Effective
WhatsApp is a free messaging app, making it a cost-effective way for businesses to connect with customers. Unlike traditional marketing channels like TV or print advertising, there are no upfront costs associated with using WhatsApp for sales.
4. Easy to Use
WhatsApp is a user-friendly platform that requires no special skills or training to use. Businesses can quickly and easily set up a WhatsApp account and start connecting with customers right away.
Best Practices for Doing Sales on WhatsApp
Now that we’ve explored the benefits of using WhatsApp for sales, let’s take a look at some best practices for doing sales on this messaging platform.
1. Make a Good First Impression
When reaching out to customers on WhatsApp, it’s important to make a good first impression. Start by introducing yourself and your business, and explain why you’re reaching out. Be sure to personalize your message and show that you understand the customer’s needs and interests.
2. Provide Value
To be successful on WhatsApp, businesses need to provide value to their customers. This could include offering exclusive discounts or promotions, providing helpful tips or advice, or simply being available to answer questions and provide support. By providing value, businesses can build trust and loyalty with their customers, and ultimately drive more sales.
3. Use Multimedia
WhatsApp supports a wide range of multimedia content, including photos, videos, and voice messages. To make your messages more engaging and memorable, consider including multimedia content that showcases your products or services.
4. Keep it Short and Sweet
When communicating with customers on WhatsApp, it’s important to keep your messages short and to the point. Avoid long, wordy messages that can be overwhelming or difficult to read. Instead, focus on delivering concise, actionable information that the customer can easily understand and act on.
5. Be Responsive
One of the key benefits of using WhatsApp for sales is the ability to provide quick and responsive customer service. When a customer reaches out to you on WhatsApp, be sure to respond promptly and professionally. This will help build trust and confidence with the customer, and ultimately lead to more sales.
Conclusion
WhatsApp is a powerful tool for businesses looking to connect with customers and drive sales. By following these best practices and focusing on providing value to your customers, you can maximize the potential of this messaging platform and grow your business. So why not give it a try? Set up a WhatsApp account for your business today and start connecting with customers in a more personal and direct way.