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The Future of HR Tech in Software Development: Trends and Innovations
The HR landscape has undergone massive changes in the past few years. Organizations are looking to adapt and innovate throughout the Employee Lifecycle to maintain competitiveness in the business landscape. With innovative technologies like Big Data, AI, and Machine Learning, HR professionals can streamline different aspects of recruitment.
Currently, a majority of businesses have integrated robust HR solutions into their operations. Such a transition to the digital realm assisted organizations in utilizing their human resources efficiently and effectively via cloud, mobile, and social media. HR tech mainly consists of advanced analytics, learning platforms, and virtual technology that advances the overall recruiting process.
The following article is about the latest trends and developments in the field of HR technology that you need to pay attention to.
What is HR tech?
HR tech is an umbrella term that describes hardware and software solutions to automate prime tasks corporate human resource executives perform.
HR tech solutions are primarily aimed at streamlining the hiring process, increasing employee morale, and enhancing digital transformation to maximize organizational performance.
In 2023, the HR tech industry will evolve rapidly, particularly in key areas. A report predicts significant growth, estimated at $39.90 billion by 2029, with a CAGR of 7.5%. This growth is driven by the rising demand for advanced HR technologies across industries.
Harnessing the potential of tech in HR
Recent HR tech trends drive significant advancements in business operations. As the HR function evolves and plays an increasingly pivotal role in many organizations, technology solutions are revolutionizing HR functions, from onboarding new employees to maintaining HR records or enhancing employer branding.
In the coming years, we can anticipate the following emerging trends in human resource tech:
Talent acquisition and recruitment
HR managers and leaders heavily rely on technology such as Applicant Tracking Systems (ATS) for automated job posting and candidate screening. AI tools assess skills, conduct video interviews, and predict candidate fit.
Employee training and deployment
HR technology solutions make training and onboarding programs a breeze. Leaders use learning management systems (LMS) for interactive online training, progress monitoring, and self-learning. Virtual reality and augmented reality improve remote onboarding. Digital HR platforms save paperwork, increasing efficiency and decreasing mistakes.
Performance management
HR tech simplifies continuous employee performance monitoring and evaluation. It supports goal setting, progress tracking, and efficient performance reviews for HR leaders. This software enables real-time information sharing, mutual recognition, and data analysis for performance improvement.
Employee engagement
HR tech enhances employee engagement and fosters improved organizational communication. For example, Workmates helps the organization to revolutionize their employee engagement. With workmates, you can offer attractive rewards, make important company announcements, track multiple campaigns, and collect staff feedback via surveys. In addition to this, it lets you access real-time reports keep a tab on employee productivity.
Emerging HR tech trends
The human resources industry has undergone unprecedented changes over the past few years. The work habits of HR professionals have drastically changed as they have started improving their skills through a diverse workforce and the introduction of artificial intelligence (AI) and machine learning (ML).
Let’s inspect the HR technology trends in detail:
Hybrid work-friendly technologies
In the coming years, we are definitely going to witness revolutionary changes in the traditional hiring models. The growth of a hybrid work culture post-pandemic propels this change forward. As per a source, one out of every six workers is looking forward to hybrid or freelance work, and their numbers are expected to reach $86.5 million by 2027.
Here are the tech innovations that make hybrid working seamless:
Time and attendance tracking systems: Hybrid work needs constant tracking of attendance and time completed by the employees. Tools such as LIKE.TG's Time Tracking module offer visibility to HR teams by enabling employees to track their timeoffs work hours, and offer real-time visibility.
Collaboration and communication tools: These tools facilitate seamless communication and collaboration among in-office and hybrid settings. Microsoft Teams, Google Workspace, Asana, Trello, Slack, Jira, etc., are popular communication and collaboration tools.
Virtual learning and development platforms: With the increase of hybrid platforms, virtual learning platforms like Udemy, Coursera, and Linkedin Learning enable employees to gain the necessary skills and knowledge that gives them an extra edge to their work.
Mobile HR apps: Apps like LIKE.TG's employee app enable employees to access HR info, request time off, check pay stubs, and manage HR tasks by making a few taps on their smartphones.
AI and Machine Learning
IEEE global study anticipated that three pivotal technological transformations in the future revolve around the following key areas: Cloud computing (20%), AI and machine learning (21%), and 5G (17%).
In addition, many entrepreneurs believe AI will propel innovation in the coming 5-10 years. Talking in the context of HR, AI, and ML supports recruitment professionals to streamline their tasks to achieve unparalleled levels of excellence.
By harnessing the potential of AI and machine learning, enterprises stay at the forefront of innovation and give them a competitive edge in the dynamically changing landscape.
Examples:
AI-powered resume screening algorithms can swiftly and correctly analyze massive numbers of resumes, selecting top prospects based on preset criteria.
ML algorithms can analyze previous recruiting data to predict future applicant performance, assisting HR departments in making data-driven hiring decisions.
AI-powered onboarding solutions may give new recruits personalized onboarding experiences by providing appropriate resources and training materials based on their positions and skill sets.
HR software development
Integration of different types of software in human resource management is gradually becoming an emerging trend in the workplace. Let’s look at them individually -
Human Resource Information Systems: Human Resource Information Systems offers a dedicated cloud storage to store crucial employee information such as employee benefits, history, personal details, performance records, etc. Such systems can automate payroll, streamline tasks, and leave management.
Performance Management Systems: Performance Management Systems assist HR managers and teams in tracking the performance of employees, offering feedback, conducting performance evaluations, and setting crucial goals.
Applicant Tracking Systems: This type of software caters to hiring and recruiting by letting the HR heads and managers track applicants, manage job profiles, and organize data of candidates.
Learning Management Systems: Learning Management Systems streamline employee training and development by offering a centralized hub for creating, delivering, and tracking educational programs. They provide course creation, content management, assessment tools, and reporting capabilities.
Custom Software Development: Organizations harness custom software development services to build tailor-made HR solutions. These solutions align with their core business goals, effectively providing a competitive advantage in managing human resources.
Employee safety and support
This trend is closely tied to employee well-being, safety, and support. During the pandemic, work-life balance and workplaces have become constant. Ensuring a safe and healthy work environment is crucial for maintaining a strong workforce, especially during labor shortages and recruitment challenges.
Here are some real-life examples of employee support and safety:
Employee wellness platforms: Employee wellness platforms let employees access different well-being programs and resources. Besides, they cover meditation apps, support for mental health, and employee assistance programs.
Virtual health services: Virtual health solutions like telemedicine apps allow employees to access healthcare services on a remote basis. Thanks to telemedicine apps, employees can access 24*7 consultation services, get prescriptions, book tests, access medical advisory, and keep a tab on their health.
Final Words
The future of HR tech in software development is marked by significant innovations and trends reshaping how HR professionals operate. Integrating AI and ML, data-driven decision-making, remote work support, employee experience platforms, automation, gamification, and diversity and inclusion initiatives all contribute to a more efficient, inclusive, and engaging workplace. As technology advances, HR tech's role in software development will only become more integral, ensuring that organizations can attract, retain, and nurture the best talent in the industry.
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Revolutionizing Onboarding: Modern Approaches to Welcoming New Hires
Adding new talent to your team is exciting since it creates opportunities for you to grow as an organization. Fresh minds bring fresh ideas, which can provoke unique thoughts and stimulate action on your team.It's crucial to ensure that your onboarding process helps them assimilate with the rest of the team to set your new hires up for success.In this article, we'll discuss what business owners need to know about welcoming new hires in a way that sets them up for success. We'll talk about some modern approaches to onboarding that prioritize professional development, employee satisfaction, and company culture.
Defining Modern Approaches to Onboarding
Did you know that exceptional onboarding increases employee retention by 82% and productivity by 70%? In the past few years, the way that many businesses onboard new hires has shifted, and strategies like remote onboarding and mentorship programs have become the norm.
The purpose of this shift is to enhance the employee experience and improve job satisfaction and retention rates. Keeping your team happy reduces employee turnover, which helps build a tenured team and reduces hiring costs.
Some specific techniques used in these approaches include:
Virtual onboarding checklists
Integrating diverse groups of employees
Cohort onboarding
Pre-onboarding team mixers
Gifting branded merch
Personal development exercises
Creating memorable first days
These techniques are meant to set new hires up for success while setting the tone for your company culture.
Revolutionizing Company Culture
One modern approach to onboarding is setting the stage for a positive employee experience by creating a culture your employees want to be part of. Let's explore a few culture-focused onboarding techniques.
Communicating Company Values and Mission
It's essential to effectively communicate company values and mission to new hires right off the bat. You should share the company's mission, vision, and values from day one of the onboarding process.
Some ways to ensure that new hires remember and adopt your core values include:
Encourage leaders to embody your values in all that they do
Reward behavior that aligns with your company culture
Publicly call out individuals who represent your core values
Organize events and initiatives that showcase the company's mission and values
Use internal communications platforms to educate employees
The more you reinforce these values in everyday situations, the more likely your team will remember to put them into action.
Creating a Supportive Environment for New Hires
Whether you're hiring contractors or employees, creating a supportive environment for your team is crucial. Some key ways to foster a supportive environment include prioritizing flexibility, inclusivity, and diversity in the workplace.
Hybrid and remote work environments are becoming more popular since they provide employees with greater flexibility. For many, this creates a positive experience that yields a greater work-life balance for your employees and often stimulates productivity.
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Inclusion and equity are imperative to maintaining a productive team. You can promote inclusivity and diversity with exercises like unconscious bias training and recognizing inclusive behaviors among your team members.
By creating a culture of recognition, you'll make employees feel valued and motivated. This starkly differs from the culture of only calling people out for mistakes. Recognizing positive behaviors is a surefire way to boost employee morale.
Onboarding vs. New Employee Orientation
Part of maintaining the company culture is to ensure that onboarding is an ongoing experience for your new hires. This is extremely important to call out since it's easy to assume that onboarding and new employee orientation are the same.
If you're unfamiliar with the differences, new employee orientation introduces new hires to their jobs, colleagues, and the organization. In contrast, onboarding goes beyond orientation and is meant to continuously assimilate new hires with the team. Onboarding focuses on teaching new employees about the company culture, their role, and how they can contribute to its success.
Onboarding is just as essential for new businesses as for established companies, if not more so. Why? It costs more to replace employees than to retain them. So, when you start a business, it's imperative to invest in the right tools (HR resources) to start on the right foot.
Specially for new businesses, employee onboarding is about more than just paperwork and policies. Once you have a legit business on its feet, with a solid structure and stable foundation, you need to have a comprehensive process that aims to make new employees feel valued, informed, and capable of contributing to your business's success. A well-executed onboarding program can lead to a positive, productive, and engaged workforce, which is essential for the growth and success of your new business.
Revolutionizing Professional Development
Hiring talented people is important, and harnessing their talent is equally important. A great way to do this is by incorporating professional development as part of an ongoing initiative that starts with onboarding.
Offering Training and Development Resources
Promoting professional development for your new hires is a great way to show them you're invested in their success. Investing in your team helps build rapport with new hires and equips them to serve your team better.
One way to promote professional development is by presenting learning and growth opportunities. Some of these opportunities include virtual conferences, cross-staff training, soft-skill development, implementing a learning management system and continuing education. Tuition reimbursement is another great option because it encourages employees to take professional development into their own hands.
These resources will help upskill your team to stay on the cutting edge of industry trends. Plus, it'll help your company stay ahead of the competition.
Ajay Chandrasekaran, Content Marketing Manager at zoho.com, shares his valuable thoughts on managing seasonal hiring: “Offering training resources is essential in seasonal hiring, too, and the easiest way to help new employees get acclimatized to their new workspaces is to have an onboarding checklist for each major role. It need not be a rigid set of steps or a legal document. Instead, one can build and apply a fun slide deck or even a simple outline in the form of flashcards that the recruiter can customize for the people in their care.”
His insights include building a video course or a small hands-on training program for recruits- These types of efforts go a long way in getting them up to speed before the holiday season. On top of this, managers should also have a do's and don'ts document and conduct simple drills and quizzes to ensure that the people coming in are ready to handle all standard work situations.
Ajay concludes with the following thoughts on investing time and resources when it comes to seasonal hiring: "Your seasonal temps are not just extra hands to power through a busy season, but also brand ambassadors and potential long term hires. Invest in their training and growth just like you would do for yourself, and in time, your hires will do the same for you and your business. After all, what goes around, comes around."
Forming Mentorships Between Senior Staff and New Hires
Mentorships are becoming a staple in modern onboarding practices. Developing mentorship relationships between senior staff and new hires is a great way to provide hands-on training.
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Mentors can welcome newcomers, offer guidance, and facilitate a sense of belonging in the workplace. Mentorships also create opportunities to cultivate talent in a way that's impossible with generic training materials.
Since mentorship provides new hires with personalized interaction with more seasoned members of the team, it's easier for them to learn the ins and outs of the role (and organization).
Creating positive relationships among your team can contribute to employee engagement, motivation, and job satisfaction. It can encourage your team to work together and help people get more excited about coming to work.
Establishing Clear Objectives for Success in the Role
Without goals, it's difficult to create a roadmap toward the success that your business needs. With that in mind, having specific goals and objectives for your new hires is essential. It helps employees understand expectations and motivates them to strive for success.
In addition to the objectives you create for new hires, you should encourage them to develop their own goals. Challenge them to dig deep to determine what they'd like to contribute to your organization and how they plan to grow personally.
Revolutionizing Job Satisfaction Employee Retention
We've discussed the benefits of job satisfaction and employee retention. However, you may be left wondering how to put this into action. Here are a few ways to revolutionize employee satisfaction and retention with better management.
Understanding Employees' Needs, Wants, and Expectations
If your goal is to improve employee satisfaction and retention, it's vital to understand employee needs, wants, and expectations. You need to understand what motivates your employees to clock in every day if you want to create a positive employee experience.
An easy way to gain this insight is by taking the time to chat with your team. Check in with people regularly to see how things are going and their experience. Starting these conversations early with new hires will help build trust and open communication.
Another way to gather this information is by sending out surveys and giving your team the option to express their wants and needs anonymously. People might be more comfortable opening up if their name isn't attached.
Once you have a clearer picture of your employees' needs, it's crucial to ensure that your leadership team can adjust and offer the support required to meet these needs and improve employee retention.
Developing an Employee Value Proposition (EVP)
If you're unfamiliar, an employee value proposition (EVP) is the value you provide for your employees in exchange for the hard work and dedication they provide for your company. This can be thought of as your benefits package.
By providing a comprehensive EVP to current and prospective employees, your organization will be a more appealing place to work.
As you create your EVP, it must align with the company's mission, culture, and values. For example, giving employees plenty of PTO is important if work-life balance is vital to your organization.
Fostering Great Management
Fostering great management by establishing a vision, purpose, and transparency within the organization is another great way to keep your employees happy and reduce turnover rates.
Doing so requires collaboration and participation from all levels of management, especially middle managers. Middle managers are often key players in setting goals, supporting employees, coaching for high performance, and providing employee feedback.
It's important to prioritize transparency to manage your team effectively. Being honest and transparent with your team will build trust and enhance employee loyalty.
Key Takeaways
The evolution toward modern onboarding approaches has become commonplace in the business world across many industries. That alone should motivate your organization to stay on trend in creating more powerful onboarding experiences for new hires.
You can improve job satisfaction and employee retention by prioritizing a positive company culture and setting your new hires up for success. Navigating onboarding with this attitude will create a more positive experience for your employees and you as an employer.
Which modern onboarding techniques will you use with new hires?
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Author Bio
Guillaume is a digital marketer focused on handling the outreach strategy at uSERP and content management at Wordable. Outside of work, he enjoys his expat life in sunny Mexico, reading books, wandering around and catching the latest shows on TV.
Remote Working: The New Norm and Its Impact on HR Productivity
The landscape of traditional workplace dynamics has dramatically altered, with remote working taking a front seat in operational strategies across the globe. This trend, significantly accelerated by the COVID-19 pandemic three years ago, has persisted and even grown, despite the return to normalcy. Employees and employers alike have tasted the flexibility and balance that remote work offers, and many prefer this model over the traditional in-office approach. For HR professionals, this enduring change necessitates innovative strategies to ensure productivity and employee satisfaction remain high.
The Enduring Change: Why Remote Work Continues to Thrive
Remote work, propelled into the mainstream by necessity during the pandemic, has proven its worth as a viable long-term option. Businesses have noted increased productivity, lower operational costs, and improved work-life balance for their employees — benefits too valuable to disregard with the waning of the health crisis. This preference for a flexible working arrangement continues to influence hiring, onboarding, employee engagement, and performance management processes.
Case Studies and Statistical Evidence:
Several companies have successfully transitioned to remote work, showcasing notable improvements in employee productivity and satisfaction. For instance, a recent survey indicated that companies allowing remote work observed a 25% lower employee turnover rate compared to those with strict in-office policies. Furthermore, businesses like 'TechForward' have documented a 30% increase in overall productivity after shifting to a remote model, underscoring the effectiveness of this arrangement.
Redefining Recruitment for Remote Work
The sustained preference for remote work has necessitated a rethinking of recruitment strategies. HR professionals are now leveraging technology-driven methods, focusing on online employer branding, and utilizing social media and professional networks to source talent globally.
Innovative Evaluation Tools:
The challenge lies in assessing candidates without traditional in-person interactions, requiring innovative evaluation tools that consider a candidate's remote work competencies, such as digital proficiency, communication skills, and self-motivation. For example, HR departments are now implementing AI-driven assessment platforms that analyze a candidate’s job performance potential and cultural fit through virtual simulations and assessments.
Virtual Onboarding: Building Connections from Afar
Effective onboarding is crucial, even more so with remote employees who miss out on the in-person welcome experience. HR professionals are tasked with replicating this sense of connection and belonging in a virtual environment. This involves digital welcome packages, remote introductions to team members, and consistent communication from managers and HR.
Enhanced Onboarding Programs:
Investing in comprehensive, interactive onboarding programs helps new hires assimilate the company culture, understand their role, and quickly become productive members of their teams. These programs include virtual office tours, online training sessions using AR and VR for immersive learning experiences, and digital 'buddy systems' to pair new hires with seasoned employees.
Keeping Remote Employees Engaged and Communicated
Maintaining high engagement levels is paramount in a remote setup where isolation is a common challenge. HR needs to drive initiatives that foster a strong sense of community, involving regular virtual team interactions, digital wellness programs, and consistent communication regarding organizational developments, and employee appreciation efforts. Recognizing and celebrating the hard work and dedication of our team members can go a long way in boosting morale and strengthening the bonds within our remote workforce.
Employee Well-being Programs:
Companies are increasingly recognizing the importance of employee mental health and well-being, implementing programs like online counseling sessions, virtual group fitness challenges, and webinars on topics like stress management and digital detox strategies. These initiatives help in maintaining a healthy and engaged remote workforce.
Leveraging HR Technology for Remote Workforce Management
The continuation of remote work trends underscores the need for advanced HR technology. Systems that support real-time collaboration, virtual training, and digital HR processes are no longer optional but necessary.
Technology Solutions:
HR professionals must select platforms that automate administrative tasks, provide analytics for informed decision-making, and ensure data security, especially when handling sensitive employee information remotely. Implementing emerging technologies like blockchain can contribute to secure and immutable record-keeping. Additionally, utilizing password managers and VPNs further enhances the overall cybersecurity framework, ensuring a seamless and protected environment for handling HR responsibilities. Meanwhile, AI-driven analytics tools play a crucial role in monitoring employee engagement and productivity patterns, facilitating more effective management practices.
Future-Proofing HR Strategies
As remote work solidifies as a standard business practice, HR professionals must stay ahead of the curve, adapting policies and strategies to support an evolving workforce. This involves nurturing a culture of continuous learning, providing access to virtual professional development programs, and ensuring employees have the skills needed to thrive in a digital work environment.
Legal and Ethical Considerations:
With the rise of remote work, companies face new legal and ethical challenges, including compliance with different state or even international labor laws, data protection regulations, and ensuring equal opportunities and fair treatment for all employees. HR departments need to collaborate closely with legal experts to navigate these complexities, developing comprehensive policies that consider diverse scenarios employees might encounter while working remotely.
Conclusion: Thriving in the New Norm of Remote Work
Remote work, once a temporary solution, is now a defining feature of the global workforce. HR professionals play a critical role in ensuring that companies can navigate this shift successfully. By embracing advanced technology, adapting to new recruitment and management strategies, and fostering a culture of connectivity and continuous improvement, HR can lead the way in maximizing the benefits of remote work. The ultimate goal remains clear: a resilient, engaged, and productive workforce that thrives, irrespective of physical location.
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Making the Right Difference by Recognition and Rewards Policy
Employee recognition and rewards have emerged as crucial components of a successful business. In today's competitive landscape, organizations must prioritize the engagement and satisfaction of their employees to drive productivity and retain top talent. A well-designed employee recognition and rewards program can not only boost morale but also foster a sense of purpose and belonging among employees.
Recognizing and rewarding the employees at the workplace for their dedication and effort can be a powerful tool to boost their morale, enhance performance, and foster a positive work environment. It’s therefore crucial to establish a well-defined Recognition and Rewards Policy that ensures the right difference is made, and that the effort and resources invested yield the desired results.
The Importance of Employee Recognition and Rewards
Employee recognition and staff rewards programs have a profound impact on the overall success as well as performance of an organization. When employees feel a sense of appreciation and value for their contributions, they will be more committed and engaged to their work. Here are some of the important advantages for an organization that implements an effective and result oriented employee recognition and rewards program:
Increased Employee Engagement
Recognition programs promote an inclusive and positive work environment where employees feel acknowledged and appreciated. When employees are recognized for their efforts, they will become more engaged in their workplace and committed to achieving organizational goals.
Improved Job Satisfaction
Recognition and rewards contribute to higher job satisfaction among employees. When employees feel rewarded and appreciated for their hard work, they experience a sense of true fulfillment and purpose in their roles.
Enhanced Employee Retention
Employee turnover can be a liability for organizations, in terms of both financial resources as well as talent poll loss. With the implementation of a robust recognition and rewards program, organizations can improve employee retention rates, reducing recruitment and training costs.
Increased Productivity and Performance
When employees feel that they are being valued and if they feel motivated, they will feel more energized to go above and beyond in their work. Recognition and rewards programs can drive productivity and performance by incentivizing employees to consistently perform at their best.
Strengthened Team Dynamics
Recognition programs that incorporate peer-to-peer appreciation foster a sense of camaraderie and collaboration among team members. By encouraging employees to acknowledge their colleagues' contributions, organizations can build strong and cohesive teams.
Designing an Effective Employee Recognition and Rewards Program
To ensure the success of an employee recognition and rewards program, organizations need to develop a well-thought-out strategy. Here are key steps to design and implement an effective program:
Define Your Vision
Before implementing a recognition and rewards program, it is essential to define your organization's vision and goals. Consider the specific objectives that you plan to achieve through the program and align them with your overall business strategy.
Build a Team
Form a dedicated team responsible for the implementation and management of the recognition and rewards program. This team should be passionate about fostering a positive work culture and believe in the organization's values.
Define Recognition Criteria
To make recognition meaningful, establish clear criteria for rewarding and appreciating employees. Identify specific behaviors, achievements, or milestones that warrant recognition and communicate them to employees. Recognition and rewards are not only good for employees, but also help you create a culture focused on teamwork and excellence. In this regard, Workmates by LIKE.TG is an effective employee recognition software rewards platform which helps with everything you need to make your employees feel appreciated and valued.
Choose the Right Rewards
Select a combination of cash and non-cash rewards that align with your organization's values and employee preferences. Consider personalized gifts, experiences, professional development opportunities, and symbolic awards to make rewards more meaningful. By using Workmates' solution by LIKE.TG, a powerful and effective employee recognition software, you can automate and customize rewards to ensure no crucial event or milestone goes unrecognized. This software helps you streamline Rewards throughout the Employee Journey by celebrating every occasion, right from joining the organization to career growth and personal milestones.
Be Inclusive
Recognition and rewards policies should be inclusive, covering all levels of the organization, from top management to entry-level employees. It’s important to ensure that no one is left out, and that contributions at every level are acknowledged and appreciated.
Align with Values and Objectives
The policy should be closely aligned with the organization's values and objectives. Rewards should be tied to behaviors and outcomes that support the company's mission and vision, reinforcing the desired culture.
Transparency and Consistency
A successful policy should have high transparency and be applied consistently. Employees need to understand how recognition and rewards are earned and distributed. Inconsistencies can result in feelings like unfairness and demotivation.
Tailored Approach
Recognize that different employees have unique preferences and motivations. One size doesn't fit all. Tailor recognition and rewards to suit individual and team preferences, whether through monetary incentives, public recognition, flexible work options, or personal growth opportunities.
Timeliness
Recognition should be timely. Don't wait for annual reviews to acknowledge excellent work. Immediate recognition can lead to greater impact on an employee's motivation and job satisfaction.
Ensure Successful Implementation
Introduce the recognition and rewards program to employees through effective communication channels. Gain buy-in from managers and ensure they actively advocate for the program. Align the program's objectives with the organization's values and promote employee participation.
Measure and Revisit
Regularly measure the impact of the recognition and rewards program on employee engagement, productivity, and overall business results. Gather feedback from employees using surveys or focus groups that can help you identify areas of improvement and adapt the program accordingly.
Communication
Effective communication is key. Clearly convey the policy to all employees, ensuring they understand how it works, the types of recognition and rewards available, and the criteria for earning them. Workmates internal communication software provides all the communication tools your organization needs to create an exceptional employee experience. This helps to not only increase employee engagement, but also morale, and productivity.
Budget Consideration
Ensure that the organization allocates a reasonable budget for recognition and rewards. It's important to strike a balance between providing meaningful rewards and maintaining the financial health of the company.
Types of Employee Recognition and Rewards Programs
There are different types of employee recognition and rewards programs that organizations can implement for motivating their employees. Here are some popular options:
Employee of the Month/Year
Recognize outstanding employees on a monthly or yearly basis for their exceptional contributions to the organization. This program encourages healthy competition and recognizes individuals who excel in their roles consistently.
Peer-to-Peer Recognition
Encourage employees to appreciate as well as acknowledge the achievements of their colleagues' through a peer-to-peer recognition program. This fosters better teamwork and strengthens relationships within the organization. For example, with Workmates' Peer-to-Peer Recognition solution by LIKE.TG, any employee can give a digital “kudos” to recognize a peer’s hard work or achievement. Kudos points are tracked and can be redeemed for gift cards, corporate items, or other “thank you.”
Milestone Celebrations
Celebrate significant milestones in employees' careers, such as work anniversaries, to show appreciation for their long-term commitment as well as the loyalty of employees to the organization.
Personalized Gifts and Experiences
Reward employees with personalized gifts or experiences that cater to their individual preferences and interests. This demonstrates that the organization values employees' uniqueness and appreciates their contributions.
Professional Development Opportunities
Invest in employees' growth as well as development where they receive opportunities for learning and skill enhancement. This can include sponsoring conferences, workshops, or relevant online courses that align with their roles.
Team-based Rewards
Recognize and reward entire teams for their collective achievements and successful collaboration. This approach promotes a sense of unity and encourages teamwork within the organization.
“Our staff has praised the increased communications level Workmates delivers. We use it to communicate important project matters and give staff specific ‘kudos’ or even recognize their birthdays. More importantly, we use Workmates to clarify important project details that needed rapid dissemination among the entire team.”
Christopher Baggott Chief Executive Officerator of Medlinks Cost Containment, Inc. and Medlinks Staffing, LLC.
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Implementing Technology for Employee Recognition and Rewards
Leveraging technology can enhance the effectiveness and efficiency of employee recognition and rewards programs. Here are a few ways in which technology can be utilized:
Recognition Platforms
Implement recognition software that allows employees to give and receive recognition in a streamlined and accessible manner. These platforms enable real-time recognition and provide a central hub for tracking and managing the program. Workmates software helps to empower employees through company-wide recognition. You can make your employees feel valued with a culture of appreciation.
Gamification
Incorporate gamification elements into the recognition and rewards program to make it more engaging and interactive. This can involve leaderboards, badges, and challenges that encourage healthy competition and motivate employees to strive for excellence.
Social Integration
Integrate recognition and rewards programs with existing internal communication and collaboration tools, such as enterprise social networks. This allows for seamless sharing of achievements and promotes a culture of appreciation.
Data Analytics
Utilize data analytics to measure how effective the rewards and recognition program is. Analyze employee feedback, participation rates, and performance metrics to gain insights and make data-driven decisions for program improvement.
Conclusion
Employee recognition and rewards programs are crucial tools to create a positive work culture, increase employee engagement, and acheive organizational success. By defining clear objectives, aligning with the organization's values, and being inclusive and transparent, you can create a policy that truly makes the right difference within your organization. Regular review and adaptation of the policy will ensure it remains effective in a changing work environment, ultimately benefiting both employees and the organization as a whole.
Through the strategic use of technology and thoughtful rewards, organizations can build strong teams, improve retention rates, and ultimately boost productivity and profitability. Start implementing an effective employee recognition and rewards program today to unlock the full potential of your workforce.
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Social Media Strategies for Boosting Remote Employee Engagement: A Guide for HR Professionals
The landscape of how work is conducted worldwide has undergone a significant transformation in recent years. Recently, remote work has become more prevalent than ever – and for good reason.
While this shift to remote work brings many benefits for both parties, it also presents unique challenges, particularly regarding employee engagement.
What are we aiming at here?
Well, the physical separation from the original workplace can create a gap in communication and connection. This makes it essential for HR professionals to explore innovative solutions to these newly-created problems.
If your company is facing the same problem, you’ve made the right click.
In this guide, we’ll delve into the challenges posed by remote work setups and the ways in which social media can be harnessed as a powerful tool to enhance employee engagement.
The Growing Importance of Social Media in the Remote Work Era
Here’s an interesting fact that you might or might not have known so far.
Looking at Upwork's insights, it's anticipated that by 2025, approximately 32.6 million Americans, making up roughly 22% of the workforce, will be engaged in remote work.
It’s a serious transition. Now, let’s focus on the aspect that interests us the most – social media.
While it offers numerous advantages – flexibility, and access to a worldwide talent pool – remote work also presents unique challenges.
Social media is one of the critical tools that have emerged to address these challenges.
Although most of us view social media merely as a tool for DM-ing friends and boosting posts on Instagram of each other, it has now become an indispensable resource for fostering online relationships in the remote work era.
For starters, there’s the communication aspect. Social media platforms provide various channels for communication. You can hop on simple messaging apps and video calls or participate in group chats.
Basically, you have the freedom to reach out to anyone at any time, however you like.
Besides communication, it offers a chance to showcase your personality and humanize your online presence. You can share your interests, glimpses of your daily lives, and even some snapshots from your workplace.
The best thing about using social media while working remotely? You can share achievements and mutual milestones even if you’re one continent away from each other.Hold on to that thought – we’ll mention it along the way.
All of this sounds great at first, but it’s not all sunshine. Remote work can also lead to strong feelings of isolation, burnout, lack of motivation, and even communication online.
That’s where social media strategies kick in.
4 Social Media Strategies Tailored for Remote Engagement
Boosting employee engagement is a burning issue, and it’s in need of instant solutions. So, without further ado, here are 4 effective social media strategies for boosting remote employee engagement.
Time to take notes!
Setting Clear Goals
Setting clear goals is a fundamental aspect of ensuring productivity and engagement among employees.
Setting clear goals provides employees with a sense of purpose and direction during their working hours. When working remotely, employees may sometimes feel detached from the broader organizational objectives, which is completely understandable.
So, well-defined goals act as guiding beacons, helping employees understand their role in achieving these objectives.
There are dozens of online social media tools that can help your organization with setting clear goals. You can download Todoist, Trello, Asana, Microsoft To-Do, GoalsOnTrack, and many more. You can share them with your colleagues and see how far you’ve come in your tasks.
A great thing about setting clear goals while using social media tools and calendars is transparency. These apps are easy to use and navigate, and you can share them with other members of your company.
Of course, acting managers should jump in and engage in meaningful dialogues to help employees set clear goals and cooperate while taking into account their challenges and circumstances.
Choosing The Right Platform
Although social media offers an array of platforms for us to communicate and reach out to one another – they’re not all the same in effectiveness. It’s completely natural for some platforms to perform better than others, and as a growing business, you should take notes.
Did you know:
Zoom currently serves 504,900 corporate clients, with a total of more than 3.3 trillion minutes spent in annual meetings and an additional 45 billion minutes dedicated to hosting webinars each year.
How to make the right choice?
First, you need to understand the preferences of your company in terms of social media platforms. Do they use specific platforms for social media tools already?
Ask and you shall receive your answer.
Next, you should analyze your top candidates – Zoom, Microsoft Teams, and Slack would be the best-performing ones. Evaluate their strengths and weaknesses and see which one sits the best with your remote team.
Also, explore tool integration of each of these platforms. This will do wonders for your remote workplace and make it ten times easier to streamline certain tasks.
Last but not least, make sure that the platform you choose is also mobile-friendly. You’ve got to remember that your employees will not have their screens next to them 24/7 – and that’s completely valid.
Choose a platform that’s easy to install on their smartphones as well.
Hosting Virtual Events
Your time zones might not allow you but technology is here to save the day and help you stay in touch with your employees and connect.
The answer? Virtual events.
Many businesses believe that this is a key strategy when it comes to enhancing remote employee engagement. Virtual events are an excellent choice for team building, social interaction, and learning when you’re sentenced to long-distance.
To maximize the effects of this strategy, you should consider diversity – meaning you should host different types of events – webinars, virtual team launches, workshops, and even online games.
While you’re at it, make sure to stick to relevant topics. If your goal is enhancing engagement, you should focus on topics that promote discussion. You need to be 99% certain that your employees will willingly speak and participate in your virtual event.
Don’t make these events monotonous – instead, add a little bit of flair – polls, breakout rooms, QA time, and so on.
You can also invite hosts to speak about something that’s interesting at the moment – choose engaging partners and witness how your remote workspace thrives.
Celebrating Team Milestones
Celebrating each other’s milestones is absolutely fundamental!
Just because you’re not in the same office doesn’t mean that you shouldn’t acknowledge each other's achievements. On the contrary, utilizing social media to highlight milestones and celebrate the next steps is highly effective in enhancing engagement.
There are dozens of ways to kick off this popular trend.
You can host virtual celebrations, chat with your colleagues in group chats, make customized certifications and badges, encourage peer recognition, or just send out the good old virtual e-cards.
With Workmates, any team member can give a digital ‘kudos’ as a form of acknowledging a colleague’s efforts. This not only benefits employees but helps foster an excellent workplace culture!
The Benefits of Boosting Remote Employee Engagement
If you decide to incorporate the above-mentioned strategies in your remote workspace, results are guaranteed. So, here’s what you can expect in the long run:
Enhanced Productivity
Oftentimes, your remote employees just needed a little pat on the back to work more productively. As we said, the transition from regular office hours to remote work is a major change, and it can be rough at first.
Luckily, once they feel encouraged and noticed, remote employees will feel empowered and ready to seize the workday!
Job Satisfaction
When you move out of the office and into your own home, you have plenty of time to sit back and really think – ‘Do I like my job, or am I in it just for the money?’
Once your collective starts implementing the strategies that we mentioned, you’ll have a clear answer – of course, you like your job, you just needed a little push!
Stronger Team Collaboration
Working remotely might create a sense of isolation and alienation – especially if it’s been a minute since you’ve talked to anybody from your team. That’s precisely why we took the time to emphasize virtual events and celebrating milestones.
These simple strategies yield positive results.
Now you have a chance to chat with your employees and talk about something that’s not strictly work-related. You might even discover that you have similar hobbies.
The Final Verdict
By now, we have covered everything regarding enhancing remote employee engagement in the current age. It's time to review the most important points.
What we can definitely conclude is that remote work is inevitable and that it will take over the work landscape by 2025, almost completely. With such statistics and knowledge, it is important to pay attention to employee engagement.
To secure positive results, businesses are encouraged to implement strategies that involve social media: setting clear goals, choosing the right platform, hosting virtual events, and celebrating milestones.
In the long run – enhanced productivity, job satisfaction, and team collaboration is guaranteed.
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Tech-Driven Hiring: Top Tips for Trust Companies to Find the Right Talent
The world of recruitment is experiencing a tech-driven revolution. Technology is changing the way companies, especially trust companies, handle hiring. They are using AI-powered job platforms and data analytics to improve their strategies. LIKE.TG provides access to cutting-edge recruitment tools to help trust companies find and hire the best talent. Staying up-to-date with these high-tech hiring tools is important in today's market.
This article will provide a comprehensive guide to tech-driven hiring for trust companies. We will explore the latest AI-enabled recruitment tools, data-driven hiring techniques, virtual reality simulations, and more.
Expert tips are shared on how trust companies can strike a balance between technology and human intuition in hiring. The plan we've laid out helps trust companies change their talent recruitment strategy by using the capabilities of technology.
The Evolution of Tech-Driven Hiring
The shift from traditional to digital recruitment methods has been momentous. No longer is hiring about manual screening of resumes and in-person interviews alone. Generative AI is being recognized as the next productivity frontier, indicating a shift in how technology is influencing various sectors, including recruitment.
AI and machine learning algorithms are enabling automated screening of thousands of resumes in a matter of minutes. Chatbots can engage with candidates 24/7, providing real-time support.
While technology is enhancing efficiency, the human touch remains irreplaceable when making final hiring decisions. The future lies in striking the balance between tech and experienced human judgment.
Leveraging Advanced Recruitment Platforms
The rise of AI-powered job platforms has been a game-changer for both recruiters and candidates.
65% of recruiters claim that the biggest challenge in hiring is sifting through a large pool of irrelevant resumes. This highlights the need for smart algorithms that can match resumes with job descriptions using semantic search and data-driven insights.
Advanced platforms leverage predictive analytics to connect companies with skilled and qualified candidates. Features like two-way text messaging and AI scheduling assistants enhance engagement.
For trust companies, it's vital to partner with recruitment platforms that have expertise in financial services. This enables access to niche talent pools and specialized screening tools aligned with the needs of the trust industry.
Understanding the Needs of Trust Companies
Trust companies offer a wide range of services to clients globally. For high-net-worth individuals seeking asset protection and estate planning services. This article about island trust provides an overview of how these unique trusts work and their key benefits for wealth management. When hiring for trust companies that manage offshore accounts, finding talent with international expertise is key.
Trust companies bear immense responsibility, managing over $100 trillion in assets globally. This emphasizes the critical need to hire individuals who not only have tech savvy but also a deep understanding of the trust industry.
With the massive scale of assets under management, risk management is paramount. Hiring team players with an ethical work ethic is vital. The costs of making wrong hiring decisions can have cascading impacts.
Trust companies cannot rely on generalist recruitment platforms alone. They need customized strategies that align with their niche requirements. Keeping pace with advancements in financial services is a must to stay competitive.
The Role of Data Analytics in Talent Acquisition
Data is revolutionizing the world of recruitment. Powerful analytics tools provide data-driven insights that enhance hiring strategies:
Identifying patterns in accepted candidates before uncovering traits of high-performers
Determining which interview questions have the highest correlation with excellent hires
Predicting future talent needs and gaps based on growth projections
Companies using data-driven HR practices have shown a 30% higher stock market return than the SP 500.
For trust companies, analytics can help forecast demand across different asset management products and services. This determines the skills needed for their talent acquisition industry. Data minimizes reliance on gut feeling alone.
Enhancing Candidate Experience with Technology
An excellent candidate experience is crucial for attracting top applicants. From the moment someone clicks to apply to accepting the final job offer, interactions must be seamless.
User-friendly online application systems, mobile-enabled experiences, AI chatbots answering candidate queries in real-time, and quick response times create a positive impression.
Virtual reality simulations can provide candidates with a preview of the workplace environment and culture even before the interview stage.
HR teams can track candidate satisfaction metrics and feedback surveys to refine the recruitment process. This focus on experience is vital for trust companies competing for scarce high-caliber talent.
Ensuring a Balanced Approach: Tech vs. Human Touch
While technology is revolutionizing hiring, the irreplaceable value of the human element cannot be discounted. Interviews, for example, need tailored, individual assessments.
AI chatbots, while efficient, cannot replace human conversations that build rapport. Data analytics is invaluable but cannot substitute gut evaluations of character and authenticity.
The answer lies in designing holistic recruitment frameworks that blend automation with human expertise. This allows trust companies to leverage the best of both worlds.
The future of tech-driven hiring will be about striking the right balance between revolutionary tech capabilities and the cherished human touch.
The Future Looks Bright for Tech-Driven Hiring
The world of recruitment is undergoing a digital revolution. Trust companies that embrace this change and adopt smart technologies will gain a substantial competitive advantage.
With AI-powered platforms matching candidates to roles in seconds and data analytics predicting future hiring needs, the process is faster, more efficient, and more intuitive than ever before.
At the same time, the irreplaceable value of human insight remains integral. Person-to-person interviews, assessments of cultural fit, and gut checks on integrity cannot be replicated by machines.
Trust companies must focus on a balanced approach, and revolutionary tech while retaining the cherished human touch. With the right strategy, hiring will become effective, and a key driver of asset growth and risk management.
The future looks bright for tech-driven hiring in the trust industry. We are only scratching the surface of possibilities. Emerging technologies like VR interviews, biometrics, and expanded uses of big data will reshape recruiting.
Trust companies that are ahead of the game and start using new technology early will get a head start. They will become attractive to experts who can help make sure investments perform well. The future looks exciting because artificial intelligence concentrates on jobs that machines can't do yet.
The Road Ahead
Trust companies should embrace new technologies such as virtual reality simulations, video interviews, and skills assessments combined with data analysis.
These technologies will make their hiring processes more efficient. However, they need to pay attention to data privacy, cybersecurity, and compliance with regulations like GDPR to protect sensitive information.
By using technology that suits their certain needs, trust companies can completely change how they hire new talent. This will enable them to attract and recruit the very best talent to gain a competitive edge.
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FAQ
Frequently Asked Questions
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How can trust companies ensure data privacy during tech-driven hiring?
Emphasizing GDPR compliance and data protection is crucial. Only collecting essential candidate information and securing data with encryption and access controls can help assure privacy.
What are the pitfalls of over-relying on technology in recruitment?
Potential biases in algorithms and overlooking qualified candidates are risks. Human oversight and customization for biased-free results are essential.
How can trust companies keep pace with rapid advancements in recruitment tech?
Fostering a culture of continuous learning, attending industry seminars, and collaborating with tech experts and partners helps companies stay updated.
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8 Simple Ways to Improve Employee Experience for Frontline Workers
Frontline workers are the unsung heroes of the business world, often being the first point of contact for customers and playing a critical role in operational success.
Despite that, they frequently grapple with challenges that can stifle their performance, including administrative burdens, ineffective team communication, and physical demands of the job. These obstacles can lead to frustration, decreased job satisfaction, and ultimately a negative impact on customer service.
This article will uncover a variety of strategies aimed at enhancing the employee experience for frontline workers. The insights will equip business leaders and HR managers with the knowledge to foster a more engaged, satisfied, and productive frontline workforce.
The Impact of Employee Experience on Productivity and Retention
Employee experience encapsulates everything an employee encounters, observes, or feels over the course of their journey with an organization. For frontline workers, this encompasses the quality of their interactions with management, the tools they use, and the policies that affect their day-to-day activities.
Data consistently reveals a strong correlation between positive employee experience and increased productivity. Engaged employees are likely to go above and beyond in their roles, leading to better performance outcomes.
Retention rates among frontline staff are heavily influenced by their overall experience at work. A positive work environment, characterized by good communication and recognition, can significantly lower turnover rates and the associated costs of recruiting and training new employees.
With that in mind, here are eight different ways to improve the employee experience for frontline workers.
1. Streamline Communication Channels
Clear and consistent communication is crucial for frontline workers who often operate in fast-paced and dynamic environments. It ensures that they are up-to-date with company policies, product information, and customer service standards. Without effective communication, they may feel isolated and undervalued, which can hinder performance and morale.
To enhance communication with frontline workers, companies can implement tools and tactics that facilitate better information flow and help to build a sense of community — mobile communication apps, digital bulletin boards, regular team huddles, and similar.
Strategies such as open-door policies and transparent workflow updates can also contribute to a more inclusive and communicative workplace culture.
2. Invest in Employee Training and Development
Continuous learning opportunities are vital for frontline workers to keep pace with the evolving demands of their roles. Training programs that focus on skill enhancement and career development can lead to a more versatile and adaptable workforce. Moreover, they signal that the company is invested in their personal and professional growth, which can boost morale and job satisfaction.
Tailoring training programs to the unique needs of frontline workers means offering flexible and accessible learning options, such as online courses, on-the-job training, and cross-training opportunities. These programs should account for varied schedules and learning preferences to ensure all frontline employees can benefit.
3. Ensure Health and Safety Standards
A safe working environment is not only a regulatory requirement but also a critical factor in shaping the employee experience. When frontline workers feel safe, the sense of security contributes to overall job satisfaction and confidence in their employer's concern for their wellbeing.
Best practices for maintaining and improving health and safety measures include regular risk assessments, employee safety training, implementation of ergonomic workstations, and similar. It's also essential for companies to stay current with industry regulations and to foster a culture where safety concerns can be freely communicated.
4. Encourage Feedback — and Act on It
Feedback from frontline employees is invaluable: it provides direct insight into the day-to-day operations and customer interactions. This first-hand information can pinpoint areas for improvement and innovation, but it also affirms the value of the employees' voices.
To effectively gather and implement employee feedback, companies can establish regular surveys, suggestion boxes, and open forums that encourage honest communication. It is crucial, however, to close the feedback loop by taking actionable steps to address concerns and implement suggestions.
5. Streamline Processes with Digital Forms and Checklists
Nobody likes paperwork. It’s tedious, time-consuming, and numbingly repetitive. Reducing administration for frontline workers can be a game-changer in streamlining operations, simplifying the way information is recorded and accessed, and making routine tasks way more efficient.
Customizable digital forms and checklists offer a straightforward solution to streamline a wide variety of the company's existing processes — from audits, inspections, and assessments to any type of data collection task. Frontline workers often find checklists particularly helpful, as they reduce the complexity of tasks by providing clear, step-by-step instructions tailored to the task at hand.
Digital forms and checklists have a wide array of use cases for frontline workers:
They excel at data collection, ensuring accuracy and consistency across various teams and shifts.
They can be used to standardize operating procedures, making sure the quality of the provided service or a performed task doesn’t depend on the person who is performing it.
They can provide up-to-date safety guidelines and procedures for complex or more dangerous tasks.
They enable HR departments to effortlessly collect employee feedback, which is crucial for continuous improvement.
The adoption of digital forms and checklists brings multiple benefits, chief among them being significant time savings. Additionally, these digital tools help enforce compliance with industry standards and regulations, ensuring that the company meets all necessary legal and operational requirements.
6. Offer Flexible Scheduling Options
Flexible work schedules can make a world of difference for frontline workers, offering them control over their work-life balance. Such arrangements can decrease stress and burnout, leading to higher job satisfaction and productivity. When workers can align their job with their personal lives, it often results in increased loyalty to the company and a happier, more engaged workforce.
Flexible scheduling can be implemented through methods like shift-swapping systems and offering varied shift patterns that cater to individual employee needs. Managers can also use workforce management software to anticipate staffing needs and ensure that all shifts are covered. Careful planning allows for these flexible schedules to be put in place.
7. Recognize and Reward Contributions
Recognizing the hard work of frontline staff reinforces their importance to the organization and encourages continued excellence. Such acknowledgment can manifest as increased morale and motivation, directly influencing the quality of service provided to customers.
Effective recognition programs could include personalized awards, performance-based bonuses, or even additional time off. Public praise in company-wide meetings or features in internal newsletters also serve to celebrate individual and team successes. These programs can significantly boost morale, drive motivation, and help to build a strong, inclusive workplace culture.
8. Provide Supportive Leadership
Supportive managers and leaders are critical in shaping a positive experience for frontline workers. They are tasked with providing guidance, resolving conflicts, and fostering an environment where employees feel confident to voice their ideas and concerns.
Leadership development should focus on building empathy and support skills, with training programs designed to teach managers how to effectively listen and respond to their team's needs.
Encouraging leaders to set clear, achievable goals helps teams to succeed, while also providing the necessary resources and guidance. Regular check-ins and genuine open-door policies can further solidify the relationship between frontline workers and their leaders, leading to a more harmonious workplace.
Final Thoughts
Improving the employee experience for frontline workers is essential to the health and success of any organization. Businesses that prioritize these improvements are likely to see enhanced customer satisfaction, reduced turnover, and better overall performance.
Integrating digital solutions is a smart strategy for reducing the administrative burdens that often weigh down frontline workers. Such technological advancements can streamline tasks, increase efficiency, and free up employees to focus on more impactful aspects of their jobs.
Companies that embrace these solutions will both modernize their operations and empower their workforce to thrive in an increasingly digital world.
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Unearthing the Job Market's Hidden Treasures
As the labor market evolves, businesses must use all the tools to stay a step ahead of their competitors. Anything that can uncover the market's hidden treasures, enrich the working team, and alert about new candidate trends is in the ally for an HR manager or recruitment team.
Gathering insights with job posting data is the new road many recruiters are taking now. What first seems like loads of repeating data, can power the most successful labor markets, indulging some of the best and unique insights.
What does the job market have to offer?
The job market's hidden treasures are often underestimated, there are a bunch of backstage opportunities that the regular recruiter misses. A report released by the U.S. Bureau of Labor Statistics showed that about 70% of all job openings are never advertised. Even though that type of information is concealed within the network of industry professionals, there are ways HR managers unveil it, that as by using job posting data.
Companies often keep this data hidden so that other companies don't figure out what employees they are looking for and what new departments they plan to open.
For example, if a company is hiring new marketers then it's likely that they are launching a new product or campaign. In contrast, if they are looking for new IT specialists they might be overmaking their website design.
This is the type of information that companies don't share, but those who know how to access it, have a big competitive leverage on their competitors. Now how exactly do they access such data? It can be gathered from job posting data, not only is it instantly available, but it also can be analyzed from various perspectives leading to tons of insights.
What can you find in job postings datasets?
Job posting data is full of information, so much that it's even impossible to define. Each data point and data connection forms new details of insights into the skills and qualifications of employers, salaries, ranges, benefits, the company culture, and more. Here are some of the most popular data categories that are used in the job market:
Job titles and descriptions. When such data is grouped and analyzed, recruiters can notice trends in what job positions are most popular, which take the longest to fill, what new positions have entered the market, and others.
Salary ranges and bonuses. Setting a reasonable salary can be tough, it’s important that you do not fall behind competitors and don't set a salary too high. With job postings, you can analyze what others' benefits and salaries offer and then compare the data to your benefits and set an ideal salary based on it.
Benefits offered by companies. When data is transferred to graphs you can often notice small changes or migration of employees. You can often find the reasons for migration in the data about company benefits, like paid time off, health insurance, training, etc. When two salaries are similar but one of the companies offers many benefits, it is pretty straightforward where the employee will migrate.
Job requirements. The same job position in different companies can consist of different requirements. Even though each job position is altered for its company specifics, you can find out with data which of the requirements work best.
During the hiring process, it’s very helpful to have a centralized platform, where you can manage all applications and see where the insights from newly-gathered job posting data could be applied. For example, Recruit ATS is an advanced applicant tracking system solution that allows HR professionals to build a streamlined recruitment process and effectively manage applications and hiring practices.
Use job posting data to your advantage
Having access to job posting data means you'll have data at hand before others even start to collect it from various sources. This means that insights into all market trends, competition, and emerging industry shifts will always keep you one step ahead. It’s also great to have trusted HR software to be able to manage those insights according to your needs.
Job posting data is not just going to help you create the best job offerings. To get the best out of it you must know how to use it, so here is a dive into ways you can incorporate the data:
Compare job postings
92% of employees would consider leaving their current jobs if offered another role with a company that had an excellent corporate reputation. Mostly, the corporate reputation relies on a company's job offerings, not only work-wise but also on the amount of paid leaves and the overall company culture.
When putting together a job posting, companies can check out data to figure out what requirements and benefits are most employee luring and learn the best practices from the best market holders.
Discover the labor market
Even when your company isn't looking for new employees, you should always keep track of the labor market, which job positions are most in demand, what new roles are opening up, what skills are mentioned in each posting, and what job positions are slowly phasing out.
It's especially important to keep track of new job roles because once they become popular, it will be tough to find a good specialist for your company. The same goes for positions in demand, you need to cater to your employees in demand so that they stay for someone with a better offering.
Uncover new strategies
As companies get more eager to hire the best employees, they will start to incorporate new strategies and tools for attracting talent. You can use job posting data to detect those tools and consider how to improve them so that they will work for your company.
While working on these strategies, it’s also worth keeping in mind that you would need to have everything set up to retain this newly acquired talent. That’s why HR specialists should also incorporate strong retention practices to ensure new employees are getting the needed support during onboarding and as they start working.
Enrich labor market data
When you think of job posting data overall, the idea is for it to enrich a company's insights, improve its decision-making, and provide a more comprehensive view of the labor market. Even research has claimed that highly data-driven companies are 3 times more likely to show better decision-making.
Companies with a filled employee base can analyze data to understand the evolving industry and then find the right training for their employees. This will free them from searching for new candidates but will allow them to grow together with the market and trends.
Key strategies to customize your job postings using data
Creating the ideal job posting doesn't comply with finding data about the most effective postings and copying them, it's rather about learning from those postings and creating something custom for your company. Here are some strategies and tips you can use to create the ideal job posting with data:
Skill assessment. Companies often choose a benefit and build their job posting around it, you need to look into their performance cycle beyond titles and identify your company's core value for employees. It must be a benefit that's hard to find in other organizations and will interest the best of candidates.
Goal alignment. Even if data shows that a certain job position is trending at the moment, before jumping on the train with others, you need to align your goals and needs. Decide whether that type of position is needed in your company and if it will actually benefit you.
Industry and company research. Invest your time in analyzing data about your specific industry and competitors, and understand their goals, challenges, and strategies. As you understand those aspects, you will be able to set greater goals, overcome your challenges, and build better strategies.
Networking. Sometimes dragging a one-of-a-kind employee from company to company isn't an option. That is when you can use job posting data to network with other companies, exchange valuable insights, hidden job referrals, and even employee trading.
Conclusion
As we have established, job posting data is the gateway to uncovering hidden gems of the labor market. The data covers many aspects of the job market, including employee involvement and performance at certain positions, competitors' job offerings, and more. With this data, you can learn many new insights and stay ahead in the game with well-created job postings that attract top talent.
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Effective Onboarding Practices for Gen Z
Gen Z, or people born after 1995, are getting older. Those belonging to this generation, colloquially known as zoomers, are either working or preparing to enter the workforce. In the United States, 57% of zoomers are enrolled in college. Many of them get help with college homework from some of the best homework websites for college students. For Gen Z, getting online college homework help for writing from reputable sites that employ professional college assignment helpers guarantees quality output.
Growing up with constantly developing technology, young Gen Z brings valuable skills to the workplace. They are likely to be well-versed in various technologies. And technologies are an essential part of a modern workplace. They can help increase efficiency, collaboration, and many other aspects of business.
Being digital natives, traditional onboarding will be less likely to work for Gen Zers. Employers need to adopt new and more advanced onboarding practices. In this blog post, we’ll discuss some of these methods that will help win the hearts and minds of new employees.
The Importance of Effective Onboarding Process
After a candidate accepts a job offer, there is no guarantee that they will stay with your company. Recruiters spend a huge amount of money and time on recruitment and onboarding. Therefore, losing a new hire multiple times will hurt your business. According to the SHRM study, the average onboarding cost is about $4,100 per new employee.
The onboarding process is one of the first interactions of the new hire with your company. And it determines their perception of the business. New hire onboarding experience can lead them to success or quitting. Around 70% of employees who experienced excellent onboarding are more likely to stay with the organization for three years. On the other hand, those who had bad experiences may decide it’s a mistake to take the job offer.
Implementing effective employee onboarding practices can help reduce early employee turnover. Unfortunately, strategies that worked years ago are less likely to have the same effect on modern employees. That’s why it pays to assess your onboarding processes. You may need to make necessary changes to adapt to the changing needs of Gen Z talents.
Onboarding Practices for Gen Z
Here are some onboarding strategies to help your team effectively onboard new Gen Z hires. So you can also encourage them to continue working for your organization over a longer period of time.
Ensure a Positive First-Day Experience
It is in the employer’s best interest to create a positive first-day experience, even for remote workers. There are many ways to accomplish that. Most new hires are nervous on their first day. They don’t know where to find their workstations or what software to open first. They are still in the dark. Here are a few things you can do to help them out:
Organize an introductory video call. For office-based employees, the typical way of introducing a new hire to the team is going into each department. Then, each member tells the new hire their name and title. But for remote employees, that’s not an option. Instead, you can organize an introductory video call. Consider expanding the introduction beyond title and name; include people’s interests and attributes.
Assign an onboarding mentor. A mentor can offer advice and support to young Gen Z employees. Peer mentorship also offers new hires instant insight into the office know-how and company culture.
Don’t overwhelm the new hire with tasks. Give new hires their first tasks and relevant how-to guides. A clear and actionable first task can help the new employee become more confident with their skills.
Digitize Your Onboarding Materials
Gen Z employees are digital natives. This means they are not accustomed to poring over stacks of printed documents and dealing with bulky handbooks. Digitizing is better than writing all essential onboarding materials. It will make the onboarding phase more efficient and seamless. It will allow them to access onboarding materials from anywhere. It eliminates time and location restraints in learning company policies, regulations, etc.
Here are some ways to digitize your onboarding materials
Scan old paper documents
Upload and store onboarding materials in a cloud-based storage for easy access.
Record videos to illustrate company guides or introductions. Gen Z prefers good visual aids.
Offer Mental Health Support
More than 50% of Gen Z have received treatment for or been diagnosed with mental illness. This makes the generation the most distressed. What does this mean for employers? It means businesses should pay extra attention to their employees’ emotional well-being.
Offer mental health resources. Few workplaces offer benefits for employees' emotional well-being. But if you’re going to hire a Gen Z talent, it’s best to consider offering flexible work schedules, mental health days, and mental health resources.
Be understanding and approachable. Create a company culture where employees feel free to voice out their mental health concerns to the management. If an employee reaches out to talk about their mental health, listen without judgment. Also, let them know their mental health matters.
Organize events that raise mental health awareness. Let your new hire know about your mental health initiatives and involve them.
Keep in Touch
People are hardwired to want to belong and be social. Teams that connect and create relationships tend to be more engaged and productive. So consider creating space for new and old employees to socialize even during working hours. Here are a few other ways to ensure your new hires stay connected with your team:
Organize daily online or face-to-face meetups. Use this opportunity to ask your new hires how they are doing and get or give feedback.
Have a dedicated work chat so new hires can easily find assistance or answers to their questions.
There are many other strategies you can adapt to make onboarding more seamless and effective for your new Gen Z employees. You can incorporate more popular technology. You can let new hires know about your company's performance indicators. You can create a personalized onboarding calendar.
When changing or adding new practices, remember that onboarding should be about building connections, employee engagement, and retaining employees.
Unlock Gen Z Potential in the Workplace
Gen Z may not be the easiest to work with. A staggering 74% of business leaders and managers reported that they find this generation harder to work with than previous ones. They feel entitled and demonstrate a lack of motivation, effort, and productivity. But despite these issues, they can be a valuable asset in a modern working environment.
With the right practices, it’s possible to unlock the potential of this generation in the workplace. In addition to technological expertise, they can bring in fresh perspectives and innovation. They are also adaptable, resilient, and socially and environmentally conscious. They also tend to be great at multitasking and collaborating. They value fairness and equality, promote inclusivity, and celebrate differences.
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Author Bio
This article is written by a marketing team member at LIKE.TG. LIKE.TG is a leading provider of proven HR solutions, including recruiting, onboarding, employee communications engagement, and rewards recognition. Our user-friendly software increases employee productivity, delivers time and cost savings, and minimizes compliance risk.
Leading Remote Teams Successfully: 5 Tough Scenarios and How to Address
With 56% of companies allowing some form of remote work, it makes sense for you to adjust your expectations and how you manage your team.
After all, recruiting, managing, and building a strong remote team is completely different than interacting with peers in the same location. This means that you must prepare for challenges commonly arising when you have a team in a different location.
Let’s go over 5 common scenarios that you will face as a remote team manager and creative ways to solve these obstacles.
Scenario #1: Isolation Due to Lack of Social Interactions
The first and most common scenario that arises with remote teams is a feeling of isolation due to a lack of social interactions.
While some may not realize it, the interactions that your team members have at the office help them sharpen their social skills while also bringing other benefits, like recovering from stress, promoting a better moon, and even increasing physical activity levels.
Because of this, working from home or away from the office can give some of your team members the blues.
How to Solve It
As a remote manager, you need to focus on motivating your team and making them feel like they have a close connection to their peers.
One of the best ways to do this is to organize online team gatherings and give team members the chance to mingle on a weekly basis.
A lot of companies organize a happy hour or similar event at the end of Fridays. You can set up an engagement tool like Workmates in your company to ignite your employees’ productivity and to help build team rapport.
Scenario #2: Lack of Task Transparency
One of the biggest differences between managing teams in-person versus remotely is the ability to monitor tasks closely. This can become a major obstacle if you’ve never managed remote teams or if your employees have just started working outside of the office.
Simply put, you need to find a way to ensure that your team members are completing all their tasks in a timely manner.
However, it’s also important to come up with a method that doesn’t interrupt their work or require them to invest a lot of time into sending updates.
How to Solve It
Since you’re not in the same room on a daily basis, you need to create a system that lets you verify progress regularly and without requiring a verbal report from your team members.
For instance, it’s a good idea to open a company account on a work management platform like Basecamp or TeamWork.
Once you have this setup, you should create a daily workflow where your employees add a simple report at the end of each day detailing the tasks they completed and any challenges that stopped them from completing their tasks.
If you see that they are fulfilling their tasks and doing a great job on a daily basis, you can use our recognition software Workmates and say thank you with kudos.
Scenario #3: Limited or Otherwise Poor Communication
Communication is a common issue in any workplace.
But, unlike office settings, the biggest challenge with communication with a remote team is that sometimes it doesn’t happen as often or as clearly enough as it should. Which, in turn, can reduce productivity and even create some friction between peers.
While email and instant messaging platforms are available in almost every workplace, you have to find a better way to promote conversations among team members and encourage these interactions.
How to Solve It
The first and most important thing you should do is make communication part of your company culture. This will encourage team members to interact with each other and to speak up whenever there’s an issue or challenge that needs to be addressed.
Not only this, but you also have to adopt communication tools that help you build a better team. Large brands like Meta have released business tools like Workplace to help knit closer teams, but there are many alternatives, so it’s important to find one that suits your requirements.
In addition to improving how your team interacts, alternative team communication tools like Workmates can also help you reduce communications-related costs, especially if you calculate long-term cost savings.
Scenario #4: Little to No Attention to Security Best Practices
Remote team members are involved in 62% of all security breaches because these professionals don’t tend to focus on security.
This is understandable because, in conventional office environments, the IT and management teams carry most of the burden from this perspective.
When having a remote team, a lot of these responsibilities fall on the shoulders of each individual, but not all employees are even aware that this may be an issue.
How to Solve It
Awareness is everything when it comes to security, so your first course of action should be to set up regular training sessions that revolve around company security.
Take the time to explain the different ways that cyber criminals target companies and the impact that a security breach may have.
Additionally, make sure that your team has the tools they need to work online safely, like a virtual private network (VPN). Consider purchasing a subscription during a sale like a VPN CyberMonday promotion to get an account for your whole team at a discounted price.
Scenario #5: Poor Schedule Adherence and Availability
While office workers are not always as productive as remote team members, it’s important to note that schedule adherence and availability are not big issues with the former group. With the latter, it can become a challenge.
In many cases, not having your team members online at the same time can result in canceled or postponed meetings and tasks. This, in turn, can delay milestones and cause other operational delays that translate into losses.
How to Solve It
For starters, it’s important for your leaders to display their leadership skills and display exemplary behavior.
In other words, you should encourage everyone in your company, including C-level managers, to stick to your opening hours. If your business allows for flexibility, consider establishing a schedule, sticking to it, and encouraging the rest of the team to do the same.
To learn even more about managing remote teams and keeping employees working at home highly engaged, download our ebook now.
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Advantages of Having Remote Team Members
Higher Productivity (When Engaged!)
More than 35% of professionals feel more productive when working online, and many studies suggest similar patterns.
However, it’s important to note that your team has to be engaged in order to show this productivity boost. Besides lowering productivity, a lack of engagement can be an early sign of isolation in your team.
Wider Talent Pool
An undeniable result of having remote teams is that you now have access to a wider talent pool. When you choose to hire internationally, you invite experts with valuable new skills, experiences, and perspectives into your business. This diversity enriches your team for future business innovation.
From Seattle to Sydney, you can now opt to work with professionals of all levels in different time zones. This can give you fresh ideas, allow you to connect with higher-level professionals, and improve your output without increasing your expenses.
Lower Expenses
Not only can remote team members keep costs low, they can actually help you save money. This is especially true if you’re renting a large office space.
Besides saving on rent, your company can also cut costs on IT, maintenance, and cleaning expenses if your office is not used as often or at all.
To Wrap Up
Running a remote team will always be challenging, but modern technologies allow you to monitor and collaborate with location-independent contributors with more ease than ever before.
The best part is that this setup can help boost productivity and attract top-level talent, but make sure to think about combating loneliness, creating a transparent environment, and overcoming other common obstacles managers face when working with a remote team.
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Why Employer Branding Should Be At The Centre Of Your Recruitment Strategy
Enhancing the hiring process has become a challenge for many small businesses across the globe. With so much competition from industry rivals, finding new ways to make your company appear desirable for recruits is essential.
In a modern-day hiring landscape, brand reputation is important for more than 86% of women and 67% of men, making it a critical factor job seekers search for when applying for a new role.
To stay ahead of the hiring curve, small business leaders should consider 'employer branding' as a key recruitment strategy moving forward. Not only does it help showcase a company's exciting culture, but it can significantly improve a brand's reputation across hiring boards and social media for a returned influx of recruitment.
Don't just take our word for it. Let's jump into the ins and outs of employer branding and see how it could improve your company's recruitment success.
What Is Employer Branding?
According to experts at Hubspot, "Employer branding is the reputation you have as an employer among your employees and the workforce. It's also how you market your company to job seekers and internal employees."
Did you know that 69% of current employers believe employer branding is important in recruitment?
Businesses that prioritize their employer branding attract more talent on average simply by defining their culture and values to potential candidates. Whether you promote your brand identity via social posting or through the words of current employees, the more insight you give your new hires, the more likely they will be to engage with your brand's career options.
Could Employer Branding Enhance Your Recruitment Strategy?
It's no secret that today's job market is highly competitive. Hiring strong and effective talent should be at the top of the priority list for small businesses building a team from the ground up.
Therefore, finding new ways to make your brand appear more desirable could be the difference between a surge in applications and a recruitment dead zone.
Is employer branding the key to success? If you want your potential applicants to know that your company is a great place to work, positive employer branding is the way to go. Advertising everything from salaries to benefits, training opportunities, and company culture, employer branding is a simple yet effective marketing tactic.
A whopping 9 out of 10 candidates are looking for a position in a company that actively maintains its employer branding, as these companies tend to be well-known and appear as authoritative leaders within a niche industry.
Poor employee reviews, a lack of social media presence, and a recruitment process needing more detail and career information/opportunities are signs of lousy employer branding.
Here are some of the key benefits associated with making a positive impression on your recruits:
Profitability: If you prioritize a positive brand reputation, you'll be sure to see the top talent coming your way. Hiring the best job seekers who are passionate about their work helps reduce attrition, saving on rehiring costs and allowing profits to be reinvested into company growth.
Industry Reputation: If your organization has a visibly strong employer reputation, i.e., great reviews and testimonials and constant employee coverage, you're more likely to attract industry-wide job seekers. Better still, if you have a high reputation across several platforms, job seekers may even present themselves to you before you advertise a position.
Inspiring Loyalty: Employer branding is only positive when a company pours effort into keeping its current employees satisfied. Treating your employees to benefits, learning opportunities, and treats is an easy way to inspire loyalty, reduce attrition, and encourage current employees to speak positively about your brand.
A brand that introduces positive employer representation to its recruitment strategy can reduce turnover by a staggering 28% and cost per hire by a profit-changing 50%. If that's not an incentive to introduce an employer branding strategy, we need to know what is.
“Interim Healthcare SLC needed HR technology, and we’re pleased with the results we’ve gained from LIKE.TG’s solutions for recruiting, onboarding, and employee engagement. Yet it’s an opportunity for all Interim franchises. It would be so great if each franchise owner could implement similar solutions to replace legacy systems that might not work as well as they should.”
Michael Hawkins Franchise Owner of Interim HealthCare SLC
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How To Boost Your Employer Branding In 4 Easy Steps
Now we've learned about the benefits of employer branding, it's time to learn how to implement it into your current recruitment strategy.
Here are four ways to get the ball rolling with employer branding.
What Are Your Current Company Values?
Before engaging with an employer branding strategy, it's time to strip back your current branding and start reviewing your foundations. What are your current values? How do you promote them to current and future employees?
These should be some of the key questions you ask yourself before moving forward. Focusing on your company's vision, values, and culture makes it much easier to curate a campaign that attracts your desired talent.
To start, complete a brand audit, send out internal feedback forms and surveys, and conduct social media searches for data on your ideal candidates and your competitor's branding strategies.
These are all great starting points for a branding strategy that will stick.
Leverage Your Current Employees
Most job seekers are eager to hear from the monkeys rather than the organ grinder. Positive employee reviews and success stories could differentiate between an application and a miss for top talent seekers.
According to experts at Edelman, employers are up to three times as credible as a company CEO, so having their voices at the center of your branding strategy is crucial.
Take SoulCycle as an example of a company that leverages its employees well. This fitness brand uses company benefits and incentives to encourage its employees to speak positively about their experience working there.
For example, employees can take ulterior SoulCycle classes for free and use their fitness centers for fun - not just work.
Prioritize a Positive Onboarding Process
Instilling a competitive company brand image all starts with the onboarding process. Studies show that if new hires are unsatisfied with their first impression of the role, they are twice as likely to seek a new opportunity.
Therefore, providing a revolutionizing onboarding approach to new employees is important, especially if you're looking to reduce your turnover rate. Give your recruits a chance to explore their workload creatively, offering them new development opportunities from the beginning.
Optimizing onboarding may be timely, but the positives outweigh the negatives. All areas of a new hire's first impression should be enhanced for the best experience possible.
Why not create your website with interactive video content, documents, and training materials that new team members can access anytime? Or organize a team-building activity that introduces new employees organically to the company culture? Getting creative with onboarding is a fun yet crucial step to improving your employer branding.
Get Stuck Into Social Media
Last but not least, it's time to think about your social media presence. Did you know that 90% of applicants find their dream role on either Facebook or LinkedIn?
Taking the time to advertise your brand across social platforms is a great way to inspire excitement around your workplace. Document company and individual employee achievements, and remember also to showcase the fun stuff, like work outings and summer parties.
Starbucks knows how to use social media to their advantage when it comes to employee branding. Referring to current employees as 'partners' instils a sense of equality between staff members, especially in an online world.
Better still, after creating their own @StarbucksJobs accounts on social platforms, they regularly share employee stories and show appreciation for their workers.
Source: (Instagram: @Starbucksjobs)
What's Next For Employer Branding?
As the recruitment market heats up again post-Covid, the competition to secure the best talent is back in full swing.
"By focusing on employer brand, leaders have an opportunity to deliver tremendous strategic impact to their organizations," says Celia Fleischaker, CMO at Verint. "As companies continue to face shifting dynamics in the workforce, the value of employer branding has never been greater."
The finishing question is, when will you start your employer branding journey?
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Managing Digital Employee Documents for Efficiency and Security
As companies of all stripes rapidly undergo digital transformation, the shift from paper-based to digital systems is essential not just for operational efficiency but also for strategic HR management.
It's integral for you, as a part of an HR department, to understand how digital document management can simplify the handling of employee records, from onboarding paperwork to performance reviews.
Digital HR document management systems are designed to streamline how you capture, store, organize, and retrieve important files electronically, thereby saving time and reducing human error.
With the right tools, you can enhance data accuracy and accessibility while ensuring compliance with data protection regulations. By automating routine tasks, HR professionals can focus more on strategic initiatives such as talent acquisition and employee development. As a result, seamless access to personal files and HR-related documents empowers employees and fosters a more transparent workplace culture.
Designing a Digital Onboarding Workflow
A well-designed digital onboarding workflow is a critical prerequisite for fostering an efficient and successful hiring process. By leveraging automation and cloud-based systems, HR departments can streamline the onboarding experience, ensuring new hires integrate smoothly into their new roles.
Streamlining Hiring Processes
When structuring your onboarding workflow, focus on making each step as efficient as possible. Begin by establishing a series of automated, cloud-based forms for candidates to fill out.
Utilizing a central digital platform allows for these forms to be accessed and processed anywhere, enabling a flexible and coherent flow of information. Consider integrating tools that streamline E-Verify and Form I-9, which are crucial for verifying employment eligibility and onboarding legally.
Utilizing E-Signatures for Efficiency
To further enhance the efficiency of your onboarding workflow, incorporate e-signatures into the process. This technology allows employees to securely sign documents online, eliminating the need for physical paperwork and reducing the time taken to complete this crucial step.
It not only expedites the hiring process but also provides a digital trail that's easily auditable - crucial for compliance and record-keeping. By focusing on these areas, your digital onboarding workflow will become a beacon of efficiency, paving the way for a smooth transition for your new employees.
Secure Employee Document Management
In human resources, safeguarding employees' personal information is a priority at all times. Ensuring that digital documents are managed with utmost security is not only a matter of maintaining trust but also of adhering to legal standards.
Encryption and Data Security Measures
You should implement robust data security measures to protect sensitive employee information in your company. PDF documents, widely used for their compatibility and consistency across platforms, should be encrypted, allowing only authorized individuals to access content.
Investing in the best PDF SDK solutions can offer tools that enhance document security with features like password protection and controlled access to PDF files.
Encryption isn't just for PDF document management—it's essential across all types of files to prevent unauthorized access and data breaches. This includes the e-signatures on your documents, which should use stringent security protocols to ensure they're legally binding and tamper-proof.
Compliance and Regulatory Requirements
Your document management system must adhere to compliance and regulatory requirements. Whether it's HIPAA, GDPR, or other privacy laws, understanding your compliance obligations and ensuring that your system aligns with them is critical to avoid hefty fines and legal repercussions.
Central to this is handling personal information securely and with confidentiality. Encryption and access controls are part of meeting these compliance needs, ensuring that sensitive information, such as personal employee data, is shielded from those without proper clearance.
Risk Mitigation and Audit Trails
Managing security risks is an ongoing process, and audit trails play a significant role in documenting access and changes to employee files. Audit trails help you track who accessed or modified a document, and when and how it was altered, creating a transparent record that can be reviewed for irregularities.
It is crucial to have systems in place that automatically log activities related to sensitive documents. This visibility not only helps with risk mitigation but also supports accountability and can be critical during internal or external audits.
It creates a framework wherein document security is maintained through consistent monitoring and reassessment of potential vulnerabilities.
Enhancing HR Operations with Cloud-Based Solutions
Cloud-based solutions are transforming how HR departments manage employee data, making operations more efficient and secure.
Advantages of Cloud Storage and Accessibility
Embracing cloud storage enhances your organization's data management by offering scalable storage space and omnipresent accessibility.
Cloud-based systems enable you to securely store vast amounts of sensitive employee documents, with the added benefit of accessing these documents from any location, at any time. Taking things a step further, combining AI and cloud solutions allows organizations to maintain the highest degree of accessibility while freeing up time by removing the need for manual, repetitive tasks such as admin work.
This level of accessibility and efficiency supports a more agile HR operation that can react swiftly to organizational needs in a much more systematic way.
Collaboration and Support Tools
Cloud-based solutions amplify your team's ability to collaborate. Shared access to documents, simultaneous editing, and real-time updates ensure everyone is on the same page. Tools integrated into cloud-based Document Management Systems (DMS) enhance this collaboration, allowing you to provide support and gather feedback efficiently.
Integration with other HR systems streamlines processes, linking employee data directly to their documents and profiles within your organization.
Integrating HR Document Management Software
Integrating HR document management software into your cloud solution can be a game-changer. It not only centralizes your data but also empowers your HR team to automate workflows, such as onboarding or updating employee records.
Cloud-based DMS tools often come with robust security measures designed to protect sensitive data—essential for maintaining the confidentiality and integrity of employee information long term. With cloud storage, you can ensure that security is a top priority. Integrating these systems helps you maintain compliance with regulations and provides peace of mind.
Document Lifecycle Management in HR
Effective document lifecycle management is essential, ensuring secure storage, easy retrieval, and compliance with retention policies. This strategy forms the backbone of any efficient HR department, ensuring that the information is managed properly from the moment it enters the company's system to its eventual archiving or disposal.
Automation of File Retention and Expiration
With a document management system, the automation of file retention and expiration becomes streamlined. You can set up retention policies specific to the type of document, which dictate how long they must be stored based on legal requirements and company needs.
Automation tools send notifications when documents near the end of their lifecycle, ensuring you execute timely updates or deletions, thereby enhancing your record-keeping efficiency.
Archiving Strategies for HR Documents
When it comes to archiving, it's crucial to categorize documents for easy retrieval. Use a combination of metadata, indexing, and folder structures within your document management system to efficiently store files that are no longer active but still important.
An effective archiving strategy helps you maintain organizational clarity and complies with legal requirements for historical record retention.
Employee File Management and Access Control
Employee file management is about balancing accessibility and privacy. Access control mechanisms within your document management platform allow you to configure who can view, edit, or share specific documents.
Through proper access control, you’ll secure sensitive information and protect personal data, ensuring your HR document management practices adhere to compliance standards and contribute to boosting employee retention.
Implementing these measures, your HR department can handle employee documents efficiently, responding quickly to changes while maintaining a high standard of data management and protection.
Optimizing HR Workflows and Employee Experience
In the era of digital workplaces, the strategic integration of technology streamlines your HR workflows, ensuring superior employee experiences from recruitment to retirement. Automation is key to increasing efficiency within your HR department. By implementing digital systems that automate routine tasks, you free your HR teams to focus on strategic work.
Improving Decision-Making with Accurate Employee Data
Data is the backbone of informed decision-making. A digitized HR workflow helps maintain a repository of accurate employee information, which can be accessed and analyzed to make evidence-based decisions. This online pool of data, when correctly harnessed, supports your drive toward operational excellence and strategic planning.
[Source: Unsplash]
Promotion of a Paperless and Efficient Office Culture
Transitioning to a paperless office not only aids the environment but also contributes to creating a lean and agile HR department. Embracing a paperless culture can significantly reduce clutter and improve the retrieval of important documents, making your workflow more efficient and dependable.
By adopting process automation, ensuring data accuracy, and promoting a paperless office, you will enhance your HR team's capacity to deliver an exceptional employee experience.
Transitioning to digital document management streamlines your HR processes, enhances security, and provides an accessible database.
By taking the time to focus on which of the innovative tools at our disposal an HR department should incorporate, the process of managing and handling employee documents can be transformed from a frenzied inefficiency of paper into a sleek, reliable, and above all predictable process.
If properly implemented, both HR professionals and employees benefit - both in terms of security, accessibility, and efficiency.
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Recruiting Made Simple - Five Tips for Faster and Easier Hiring
Recruiting is one of the most tedious tasks within a company. It can be a lengthy and complicated process if you don’t have the right tools for the job. You may have to sort through hundreds of resumes, and then you have to interview potential candidates, which can take weeks.
But there are easier ways to hire new staff that won’t take up valuable time. With the right strategies and tools, you can streamline your hiring process and find top talent for your company. In this post, we’ve provided five valuable tips to make recruitment a breeze.
1. Improve Your Job Descriptions
To attract and keep candidates engaged, who will hopefully go on to become good team members, make sure your job descriptions and job titles are accurate and attractive. Start your description with a catchy headline that stands out and shows exactly what the job is all about. Include a company description so that the candidate knows what your company does.
Add a concise description of what the job entails and the responsibilities that the recruit will be expected to perform. Use a bullet form list for the responsibilities section instead of long sentences. Hiring managers need to be very detailed in their approach to this element of the process. This is where aspects such as soft skills, job requirements, and duties and responsibilities become key elements of your overall recruitment strategy.
Include other attractive elements in your job description, such as perks or the salary you’re willing to offer.
2. Leverage Technology
One of the reasons companies have slow recruitment processes is because they’re using outdated methods to hire new employees. They still manually sift through resumes and insist that candidates travel to the office for interviews.
But if you leverage the right technology, you can streamline your hiring process. For example, you can search for the best background check site to verify past employment and check criminal records in a matter of minutes. Or use AI to screen resumes and use video calls to interview candidates.
Additionally, you can also use Candidates Relationship Management (CRM) systems to improve or manage the candidate’s experience throughout the hiring process. You can also use social media sites like LinkedIn to find top talent in your industry.
3. Consider Pre-Screening
There will be situations where you go through the entire hiring process with a candidate who’s actually not qualified for the job. This can waste time and money for the company. To avoid this mishap, consider pre-screening candidates before you interview them.
The advantage of pre-screening new talent is that it weeds out unqualified candidates before the major interview stage. It helps you understand job applicants better by providing them with psychometric tests and skill assessments.
4. Use Structured Interview Questions
Interviewing candidates is probably the longest part of the recruitment process. Some interviews may last 30 minutes, while others can go on for over an hour. However, an interview is the most crucial step because it allows you to assess a candidate’s motivation, skills, and their knowledge of the job.
But your interview process can also turn out to be a waste of time if you’re not doing it correctly. You must follow a structured process to make it easier and faster to hire candidates. To do this, make sure you have a specific set of questions, and they must be the same for each candidate you interview.
It’s also important to ask the right questions in an interview so you can get a better understanding of the type of employee a candidate is. Here is a list of questions you should ask in an interview:
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What are your interests in the job?
How would your fellow colleagues describe you?
What are your strengths and weaknesses?
Do you prefer working on your own or in a team?
How do you manage multiple projects?
Do you work well under pressure?
What are your long-term goals?
How do you learn new skills?
What is your ideal work environment?
You can add more questions to the list depending on the information you want to analyze during the interview.
5. Consider Hiring Internally
If you want to save time and money, then consider hiring internally. You’ll save money because you don’t have to post job descriptions and pay for advertising or use resume platforms to find talent. Internal employees already have the knowledge and skill set that you may be looking for to fulfill a role.
Furthermore, if you regularly hire internally, it may increase employee retention because staff will aim to get promotions within your company. Employees may work harder to get noticed, so internal hires can also improve productivity, and they also offer the added bonus of being well across your company culture and could, therefore, already be a good fit to fill any relevant open positions.
Final Thoughts
Hiring new candidates doesn’t have to be a tedious process. All you need is the right strategies, like having structured questions or using the right platforms to perform certain tasks faster. If you’re struggling through the recruitment process, then use the tips in this article to help streamline the task.
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How to Effectively Collect and Act on Employee Feedback to Improve the Employee Experience for Retail
In the retail industry, customer experience depends on customer interactions with employees.
Consequently, employee experience is a paramount concern for management. So, how can we enrich your employee experience?
The answer lies in effectively collecting and leveraging employee feedback.
This article will feature the practical and technical aspects of this feedback collection. You’ll learn about the necessary tools and research methodologies.
By using the feedback strategies laid out here, you will be well on your way to creating an enhanced retail environment where employees are motivated, customers are satisfied, and your business thrives.
1. Foster a Feedback Culture
Before you can collect employee feedback, you must create an environment where people feel like their voices matter.
Building an environment where feedback is encouraged means it has to be more than just a one-off survey.
Feedback must be normal and seamlessly integrated into your company's culture and daily operations.
Encourage your employees to freely share their thoughts, ideas, and areas of concern. This can be achieved by establishing open communication channels, such as weekly team meetings, suggestion boxes, or an online feedback platform.
It's crucial that employees feel safe and comfortable giving feedback. This means ensuring there is no fear of retribution or negative consequences for speaking the truth.
Encourage honesty and transparency by ensuring anonymity or confidentiality if requested.
Building a positive feedback culture is not an overnight task. It requires time, patience, and continuous effort from management and employees. However, management must take the lead. Invest in training focusing on communication, empathy, and constructive feedback to foster a more open and supportive environment.
By creating a culture that not only welcomes but also acts on feedback, you're setting the stage for an enhanced retail environment. Always remember, your employees are your first customers. If they're satisfied, your customers will be too.
2. Define Goals and Metrics
Collecting employee feedback should always be guided by clearly defined goals and metrics.
First, identify what the feedback will be used for—is it to inform changes in company policy, direct HR initiatives, or employee training programs, or perhaps to address different areas?
Once your objectives are clear, set up specific, measurable goals. Create metrics to track the progress and effectiveness of your feedback-collecting efforts.
Consider these potential metrics:
Employee Happiness Index: This metric attempts to measure employee satisfaction within your workplace. It can be obtained through regular surveys, asking employees to rate their happiness on a scale. Ask questions covering diverse areas like work-life balance, relationships with peers and managers, and personal growth opportunities.
Retention Rate: A high retention rate is a strong indication of a positive work environment. Tracking this metric over time can help you understand the impact of your initiatives on employee satisfaction and loyalty.
Productivity Metrics: Increased productivity is often a positive outcome of an improved employee experience. There are various ways to measure productivity, such as tracking hours worked versus tasks completed or looking at sales figures or customer satisfaction ratings.
Once your goals and metrics are finalized, it's crucial to decide on your research methodologies. Will you use surveys, interviews, focus groups, or perhaps a combination of these? Your methodology should align with your goals and the type of data you need to collect, and consider the integration of data integration tools where appropriate.
Always remember the ultimate goal of collecting and acting on feedback is to enhance the employee experience. This, in turn, positively impacts customers, leading to a thriving retail business.
3. Choose a Methodology
Now that we've firmly established the importance of setting clear goals and selecting appropriate metrics, it's time to dive into the next critical step: choosing a methodology for feedback collection.
Different methods cater to different needs, and understanding their strengths and weaknesses is key to picking the most effective approach for your retail business. Let’s dive in.
Survey Method
Surveys are a popular method for collecting employee feedback due to their efficiency and ease of use.
They enable you to collect quantitative data from a large group of employees at once. This may include metrics like job satisfaction, work-life balance, or perspective on company policies.
Using online survey tools allows you to distribute surveys easily and anonymize responses. As a result, you’ll encourage honesty among respondents. However, surveys may not capture the depth of an employee's feelings or experiences due to their limiting responses to numbers and scores.
Focus Groups
Focus groups offer a more interactive way to collect feedback. They allow for open-ended discussions that may reveal deeper insights into employee concerns, attitudes, and perceptions.
Participants can react to each other's comments, stimulating ideas that may not have surfaced in an individual context.
However, they can be time-consuming and not feasible for larger organizations. It's also crucial to address potential groupthink and ensure a safe space for open dialogue.
One-On-One Interviews
One-on-one interviews provide an opportunity for personal, in-depth conversations. This method allows for a deeper understanding of individual employee experiences and can help uncover nuanced insights.
Interviews can be conducted face-to-face, over the phone, or via video conferencing. They are especially valuable for addressing sensitive topics that employees may not feel comfortable sharing in a group setting.
However, they are resource-intensive and may not represent the general workforce.
Suggestion Boxes
A classic feedback collection method, suggestion boxes allow employees to anonymously submit their ideas, grievances, or concerns.
This method can encourage candidness as it ensures anonymity. However, feedback is often limited to what the employee chooses to share and lacks the opportunity for immediate follow-up or clarification.
Remember, the choice of methodology should be dictated by your specific goals, the nature of the feedback you're seeking, and the resources available.
You can also combine several methods to get a comprehensive understanding of the employee experience.
4. Tools for Collecting Feedback
Choosing the right tool for collecting feedback is as important as choosing the right feedback-collecting method. The following are some of the most effective tools to make this process seamless while providing valuable insights.
Online Survey Platforms
Online survey platforms have become a cornerstone for collecting employee feedback.
You can use form tools, but your best option is to use a dedicated platform like Workmates by LIKE.TG.
This makes it easy to create and deploy surveys and has robust analysis and reporting features to learn how engaged your retail employees are.
Employee Engagement Software
While online survey platforms are great, you’re best served by more comprehensive tools.
By working with Workmates employee engagement solution, you can not only collect feedback and run surveys but also view results in the context of other work factors.
This tool integrates itself into the whole employee lifecycle, from recruitment to productivity to post-employment offboarding. This means that you have a substantial amount of data across the entire employee lifecycle to help you learn more about their concerns and experiences.
Suggestion Boxes and Open-Door Policies
Traditional methods are still crucial in collecting feedback. A physical or digital suggestion box allows employees to share their thoughts anonymously, encouraging candid feedback.
An open-door policy, on the other hand, sends a clear message to your workforce that their opinions are appreciated and valued, fostering a culture of transparency and mutual respect.
Remember, the key to successful feedback collection is choosing tools that align with your company's needs and culture. Whether you opt for a state-of-the-art software solution or a traditional approach, the goal is to create an environment where employees feel comfortable sharing their insights and experiences.
To learn more about the features and capabilities available in Workmates, download our ebook now.
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5. Ask the Right Questions
Asking the right questions changes everything when collecting employee feedback.
The questions should be open-ended, specific, and directly linked to your goals and metrics.
For instance, if you're trying to gauge the effectiveness of a new management style, a question like ‘How has the new management style affected your daily work?’ would be much more effective than a simple ‘Do you like the new management style?’.
Make your questions specific and relevant. Instead of a broad query such as ‘How do you feel about the company culture?’, ask something like ‘What aspects of our company culture do you believe could be improved for better team collaboration?’. This will give you actionable feedback that goes beyond a mere assessment.
Remember, your goal is to encourage honesty and transparency, so always assure employees that their feedback will remain confidential.
By doing so, you create a safe space for employees to voice their genuine thoughts and suggestions, empowering you with the insights needed to improve and grow as an organization.
6. Analyze and Act on Feedback
Analyzing and acting on the feedback you receive is a crucial step in improving your organization. Here's how to do it effectively:
Organize Your Data: Use tools like Excel or Google Sheets to structure your feedback data for analysis. Categorize feedback based on themes, departments, or specific issues for easy pattern and trend identification.
Identify Patterns and Trends: Dive deep into the organized feedback to find recurring themes or patterns, which can highlight areas for improvement or strengths to be enhanced. You can do this manually and use your intuition to see what emerges.
Engage Experts: If required, involve professionals specializing in data analysis or sentiment interpretation. They offer unbiased views and thorough analysis.
Today, you can easily carry out analysis and reporting with LIKE.TG. We also help with people analytics to show you a deeper picture of your employees' experience throughout our business.
Communicate the Results
Feedback only matters if you use it. What’s important is to communicate the outcomes of your survey, focus group, or open-door interviews to all participants.
This includes not only the employees who provided the feedback but also the management team responsible for actioning the insights.
As a part of this communication process, you should explicitly outline the changes that will be implemented due to the feedback. Whether it's a modification in workflow, introduction of new software, or a shift in company policy, each action plan should be detailed clearly. And explain how these changes will benefit employees.
Communicating your feedback collection results builds trust and shows that your retail business not only values the feedback provided by the employees but also takes concrete actions based on it.
This level of transparency enhances employee morale, encourages participation in future feedback initiatives, and grows your business.
Leverage Feedback and Boost Employee Experiences in Retail
You cannot overestimate the value of employee feedback in the retail sector.
Feedback helps understand your employees' experiences, find areas for improvement, and support strategic decisions that drive business growth.
It also fosters a culture of transparency and collaboration, which results in better employee retention and stronger team dynamics.
So, take action today and collect feedback from employees in your retail business effectively with LIKE.TG!
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How AI Will Improve the Employee Experience
In today's evolving world of work, strong employee experience is one of the key contributors to business success. Organizations that invest in employee experience build a stronger employer brand, which helps them attract and retain the best talents.
According to Qualtrics, only 64% of employees intend to stay at their current organizations, down from 70% in 2021.
This shows that organizations have a long way to go to optimize the employee experience to get more workers to stay with them. Fortunately, advanced technology is available to take the employee experience to the next level.
This article examines how to use AI for employee experience to boost engagement and create a better workplace environment.
Why Employee Experience Matters
How crucial is the employee experience to the success of an organization? Can you ignore the employee experience and still expect to thrive in this day and age?
Definitely not! Organizations that use AI for employee experience understand that the business landscape is very competitive and you need your employees to operate at their best to succeed.
Below are the key scenarios that make investing in the employee experience a wise decision for your organization.
Recruiting
Organizations with a strong employer brand find it easy to attract talent. You create a strong employer brand that increases your hiring competitiveness by prioritizing the employee experience from the onboarding phase to the exit interview.
Employee Retention
Employee turnover is very expensive. Not only are you losing talented individuals who perform critical tasks in the organization, but you’re also losing the investment you made to train and equip them with the right skills for the job.
A positive employee experience is one of the factors that influence employee retention and prioritizing it increases the chances of your best employees staying with you.
Employee Engagement
A superior employee experience is the key to ensuring your employees are engaged. An engaged workforce is motivated to accomplish their goals, thereby increasing the organization’s overall productivity.
Customer Satisfaction
Happy employees often translate into happy customers. Engaged employees provide the best services to customers, leading to greater customer experience and loyalty.
Increased Productivity
Companies that are committed to enhancing the employee experience often experience a significant boost in productivity. This is because employees who are happy at work are willing to go above and beyond, resulting in higher output, improved quality of work, and increased efficiency.
How to Use AI for Employee Experience
Artificial intelligence is a powerful technology that will help you improve your operations when implemented correctly. Below are the top ways to use AI for employee experience.
1. Provide Enhanced Customer Support
The traditional form of customer support places significant strain on your employees. This format requires customer support staff to respond promptly to all questions, issues, and concerns raised by customers.
This can be pretty overwhelming to your employees, especially during busy periods like Christmas, Thanksgiving, and Black Friday. Your dedicated team may find themselves exhausted from repeatedly addressing the same inquiries from excited customers who expect instant responses.
AI tools for customer support, like chatbots, can help you lift this burden off your staff to enhance the employee experience. You can create a chatbot to handle routine customer queries and provide quick solutions through AI commenting.
This move not only lightens the load on your employees but also ensures efficient customer service, leading to enhanced customer satisfaction. You can also use an enterprise conversational AI platform to build an AI, train it, and implement AI Assistants to help resolve both customer and employee requests.
Fin by Intercom is an excellent example of an AI chatbot you can use for seamless customer support. The tool uses sophisticated language models to provide conversational answers to customer queries.
When not in a position to answer a question, it escalates the issue to a human agent to ensure customers get the support they need.
Source [Intercom]
Besides Fin, you can consider other AI chatbots for customer support. Here’s a comprehensive list of the best AI chatbots by Attrock that you can use to streamline your customer support and enhance the employee experience.
2. Assistance in Quality Content Creation
To stay relevant and showcase your expertise, you’ll have to create a lot of content. Customers conduct extensive research before making a purchase and you want your content to be a valuable resource as they shop for the products you sell. But you must get ahead of the game with your research and demand forecasting to be able to plan and execute your strategy to meet your customer needs
This demand for content places a significant strain on your employees who not only have to brainstorm relevant ideas but also create high-quality content that resonates with your target audience.
This burden can lead to employee burnout, decreased creativity, and a drop in overall productivity. Fortunately, there’s a way to use AI for employee experience in this regard.
By providing your employees with appropriate AI content marketing tools, they can create more high-quality content quickly and efficiently.
Some of the ways your employees can use AI content tools to increase productivity include:
Repurposing content: After creating a blog post, your content team can use an AI writing tool, like AI for Google Docs and AI paraphrasing to repurpose the article into concise posts for social media. An AI image generator can also be used to create custom images for blog posts and social media content
Video content generation: Rather than spending hours creating videos from scratch, your digital marketers can use AI-text video generators to create simple marketing videos in seconds.
Content optimization: AI tools can analyze your content for SEO and make suggestions to make it more discoverable for search engines.
Data analysis: social media AI tools can also help show you the best times to post for peak engagement and tweak your audience targeting.
Such AI content tools allow your employees to get more work done quickly. This increases their productivity and contributes to a better employee experience.
3. Automate Onboarding
Another effective way to use AI for employee experience is through automated onboarding software. The onboarding process sets the tone for the employee experience for new hires and plays a pivotal role in their long-term satisfaction and productivity.
During this process, the HR must work with the new hire to offer job-specific training, complete tasks, and integrate them into the company culture.
Without the right tools, the onboarding process is often slow and inefficient, leading to delayed productivity and frustrated new hires.
AI allows you to streamline this process to ensure new employees have the support they need to settle into their new roles. Automated onboarding allows you to add specific tasks to a queue and automatically trigger the next event to move the process quickly.
The tools also allow you to customize your onboarding process to individual employees to make new hires feel valued and boost their engagement.
4. Facilitate Learning and Skill Honing
You can also use AI for employee experience by leveraging AI-powered tools to analyze employee performance and offer personalized learning recommendations.
Considering that continuous skill acquisition encourages professional growth, employees want the organizations they work for to provide them with appropriate learning opportunities to help them achieve their career goals.
However, data from a Qualtrics survey shows that only 64% of employees believe their career goals can be met at their current organizations.
To build a stronger employer brand and retain top talent, use AI learning tools to recommend relevant courses that help your employees sharpen their skills in a particular area. This will make it easy for your employees to achieve their career goals, boosting the employee experience.
5. Smart Talent Management
Lastly, organizations can use AI for employee experience to optimize their workplace talent. AI tools can analyze employee data and identify employees who are best suited for a particular task based on past job performance.
This will ensure tasks are assigned to employees with the right skills and experience, thus improving workplace productivity. It also identifies employees who are ready for promotion, enabling you to execute employee recognition and reward performance the right way.
Conclusion
Artificial intelligence is a powerful technology that offers numerous opportunities to improve business processes. Leveraging AI for employee experience is a transformative approach that can foster a more productive and supportive work environment.
From streamlined customer support to optimized talent management, AI opens up many avenues for organizations to use technology to boost employee satisfaction. To use this technology effectively, assess your employee needs and find the right AI tool that solves the challenge you’re facing quickly and efficiently.
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Healthcare Employment Trends: 5 Trends Shaping the Industry
Healthcare professionals and patients are constantly changing as a result of new technologies and innovations. Employment trends within the industry are also changing as these developments result in a growing demand for skills and expertise. Here are five major trends impacting healthcare employment for job seekers and employers alike.
One such trend is the increasing demand for healthcare tech jobs. Technological advancements have created a growing need for professionals who can navigate these technologies and apply them effectively in healthcare. Job openings and skill sets required for these positions have increased, making it an exciting and dynamic sector today.
Another notable trend is the focus on addressing burnout and stress among healthcare professionals. As the industry grapples with ongoing challenges like the COVID-19 pandemic, employee burnout has become a significant concern that must be addressed. This has prompted employers to explore new strategies to attract and retain skilled employees, emphasizing better work-life balance and support structures.
Changes in Patient Care and Access
The healthcare industry has experienced various shifts in patient care and service access. Advancements in technology and changing patient preferences are contributing factors that impact healthcare employment trends.
Telehealth and Telemedicine: Telehealth and telemedicine offer patients greater convenience by allowing them to access medical consultations, diagnoses, and treatments remotely. Moreover, telehealth was proven essential during the COVID-19 pandemic in maintaining patient care while reducing the risk of transmission.
Home-Based Care: Another trend shaping healthcare is the growing popularity of at-home diagnostics and care. Patients appreciate the convenience and safety of receiving medical treatment in their homes rather than traveling to healthcare centers. Home-based care can also be more cost-effective and create a personalized treatment plan for patients with diverse healthcare needs.
Care Delivery Models: New care delivery models include:
Integrated care: Combining primary, secondary, and tertiary care with mental health and social care increases efficiency.
Patient-centered Medical Homes (PCMHs): Patients receive comprehensive and coordinated care focusing on their long-term needs and preventive measures.
Expanded Access to Healthcare: To increase accessibility more outpatient centers and clinics will be built, and services will be offered in nontraditional settings (like schools and workplaces). The healthcare sector may also begin working with other organizations and industries to address social determinants of health, such as affordable housing and food security.
Convenience and Patient Experience: As patients place a higher value on convenience, healthcare providers are working to enhance their services by offering extended hours, online appointment scheduling, and virtual consultations. The patient experience is also a significant focus, with healthcare providers striving to ensure a personalized, efficient, and positive patient experience.
These trends in patient care and access are expected to drive healthcare employment opportunities and shape the industry, ultimately benefiting patients and healthcare providers.
Emerging Technological Trends in Healthcare
Artificial Intelligence and Machine Learning
Machine learning and artificial intelligence (AI) are used to enhance patient care. AI-powered robots increasingly assist surgical procedures and other tasks requiring extreme precision and accuracy. Additionally, machine learning algorithms enable faster and more efficient drug discovery.
Telemedicine and Virtual Care
Telemedicine and virtual care have become essential components of modern healthcare, particularly in the wake of the COVID-19 pandemic. Telehealth services offer patients remote access to medical professionals, facilitating consultations and routine check-ups without needing patients and healthcare providers to be physically present. This has significantly expanded the reach of healthcare and made it more accessible to people in remote locations. Telemedicine also reduces the burden on healthcare facilities by enabling remote monitoring and management of chronic disease patients.
One prime example of the growing importance of telemedicine is seen in the increasing demand for healthcare tech jobs, showcasing the need for professionals who can bridge the gap between technology and healthcare.
Wearable Devices and Personal Monitors
Wearable devices and personal monitors in healthcare have seen impressive growth. Patients and healthcare professionals have largely embraced everything from smartwatches and fitness trackers to specialized equipment for monitoring specific health conditions, like blood pressure or glucose levels. By providing real-time data, these devices promote preventative care and personalized health management as they provide patients and healthcare workers with insights into the patient's health. Advancements in wearable technology will play a significant role in remote telehealth and virtual care services by providing crucial data for healthcare providers to monitor patients from afar.
The Impact of the Pandemic on Healthcare Employment
The COVID-19 pandemic had a significant impact on healthcare employment. The healthcare sector witnessed a considerable drop in employment at the beginning of the pandemic but has since largely rebounded to pre-pandemic levels. By October 2023, the health sector added 58,400 jobs over the previous month. Healthcare jobs, however, haven't been distributed evenly across the industry.
The pandemic increased pressure on doctors and nurses, resulting in burnout and stress, highlighting the critical importance of staff engagement in healthcare. Additional challenges have been created for hospitals and patient care, as well as the ongoing nursing shortage. Meanwhile, employment levels remained relatively low in elderly care and skilled nursing facilities.
Wage Increases: As hospitals faced increased demand and staffing challenges during the pandemic, there was an 8.5% increase in average hourly wages for hospital employees between February 2020 and August 2021. This trend will unlikely subside anytime soon, as the demand for experienced healthcare workers remains high.
Shift in Patient Care: Along with employment trends, the pandemic also altered the nature of hospital patient care. Patient acuity increased as the length of hospital stays rose due to the severity of COVID-19 cases. This further intensified the workload and stress on the healthcare workforce, impacting their overall job satisfaction.
Adoption of Healthcare Technology: The healthcare industry saw a surge in the adoption and integration of healthcare technology during the pandemic. Healthcare tech jobs witnessed significant growth as the need for professionals with expertise in data analytics, telemedicine, remote monitoring, and other tech-based solutions increased.
Evolution of Nursing and Medicine
An aging population, technological advances, and patient-centered care require adaptation in nursing and medicine
Aging Population and Home-Based Care: Many older adults need healthcare services tailored to their needs as the global population ages. In response, home-based care has displaced hospital-based care. With their expertise in assessment, management, and care coordination, nurses are essential in providing quality care for older adults. Thus, skilled nurses with senior care experience are in greater demand in home-based care settings.
Personalized Medicine: Medical treatments customized to individual patient's needs based on genetics, lifestyle, and environmental factors. For nurses to effectively integrate these new practices into their daily routines requires additional training and resources.
Mental Health and Preventive Care: Nurses with specialized skills and training in these areas face a unique opportunity for early intervention and prevention of mental health issues, as they are often the first point of contact for patients with these concerns.
Nursing Shortage: Nursing will continue to require more skilled professionals. The U.S. Bureau of Labor Statistics suggests nursing employment will grow by 9% from 2020 to 2030, adding about 276,800 new positions. The growing demand for healthcare services, an aging workforce, and limited capacity in nursing education programs all contribute to this shortage.
The evolution of nursing and medicine has led to several key trends shaping the healthcare employment landscape. These trends, including home-based care, personalized medicine, mental health and preventive care, and the nursing shortage, demand increased training and resources for nurses to adapt and thrive. As healthcare evolves, nurses and other healthcare professionals will be more critical in delivering quality care to patients across various settings.
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Shaping the Future: Opportunities and Shifts in the Healthcare Workforce
Offering new opportunities and reshaping the workforce adapts to changing needs. Providers face many challenges while the workforce pursues exciting innovations and jobs.
One trend driving the industry's transformation is the increasing focus on prevention and population health. This shift has led to a demand for professionals specializing in preventive care, which influences healthcare employment trends.
More emphasis is also placed on creating a culture of care in the healthcare sector. Strategic efforts such as cultivating a culture of care, supporting staff well-being, providing fair compensation, promoting diversity, and creating patient-centric work environments are becoming essential. HR's influence in healthcare plays a vital role in these areas, fostering a healthy and efficient work environment.
Another significant trend is the rise of healthcare tech jobs. Integrating technology into the healthcare industry, such as tailored medication and virtual care, has led to the need for skilled professionals specialized in tech-driven fields like health informatics, telemedicine, and artificial intelligence.
Additionally, upskilling is becoming a sought-after employee benefit in the healthcare industry. As providers strive to stay competitive in a changing market, enhancing their workforce with new skills will be necessary.
Lastly, the growing diversity in patient populations is shaping the healthcare workforce. Emphasis on cultural competency and multilingual capabilities among providers are essential for catering to diverse patient needs.
The healthcare industry is experiencing rapid change, providing exciting opportunities and shifting workforce dynamics. Taking advantage of these trends in innovations and jobs will be vital for providers and employees to truly shape the future of healthcare.
Empowering Healthcare's Future with LIKE.TG
A crucial aspect of addressing these healthcare employment trends is the effective use of human resources tools. LIKE.TG offers tools tailored for healthcare employers that will help you align with industry trends. Leveraging these tools will help you adapt and thrive in an ever-evolving industry.
Employee Engagement: Workmates by LIKE.TG provides a platform for healthcare organizations to launch wellness and engagement programs. Through this tool, healthcare employers can create initiatives promoting work-life balance, mental health, and employee recognition, fostering a more supportive work culture.
Streamlining Recruitment for Tech-Driven Healthcare Roles: As the demand for healthcare tech jobs rises, LIKE.TG's recruitment solutions can streamline attracting, hiring, and onboarding professionals with the required tech expertise. The tools can efficiently manage the influx of applications, helping identify candidates with the specific skill sets needed for these evolving roles.
Facilitating Remote Work and Telemedicine: With the rise of telehealth, LIKE.TG's solutions can support the remote work infrastructure needed by healthcare providers. This includes managing remote teams, ensuring compliance with healthcare regulations, and facilitating seamless communication between healthcare professionals, whether they are in the field or working from home.
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Positive Workplace: Understanding the Impact on Employee Well-being
Ever considered how your employees are doing? Their mood, health, and interest in work really matter for how well they perform. Remember, work and life are connected; if your employees are dealing with health or personal issues, it affects their job.
At the same time, 35% of employees feel stressed due to work, and almost 60% show signs of depression. It's crucial for managers to tackle these challenges. Businesses do need to take proactive steps to ensure andsupport employee well-being.
This article delves into how employee well-being affects the workplace and gives practical tips for keeping your team healthy and happy.
What is employee well-being?
Well-being is basically how someone feels about their health, happiness, and overall satisfaction with life. When we talk about employee well-being, it's all about their life quality at work. This covers their physical, emotional, mental, financial, and social aspects. Why does it matter? Because how your employees feel affects how they do their jobs - how focused, productive, and responsible they are. It's especially crucial in safety-sensitive jobs. For example, overworked workers may make mistakes handling powerful equipment. Employee well-being isn't just a buzzword; it's vital to create a positive and safe environment when ensuring a healthy workplace.
And one more thing: Taking care of your employees isn't just a nice gesture - it's good for your business. When your team is happy and satisfied, they're more likely to be grateful and get more done, which ultimately makes your business more successful.
Why employee well-being matters
Understanding why employee well-being matters is critical. In today's competitive business world, employees often push themselves to the limit - working overtime, working from home, and staying connected. Ironically, this pursuit of success can lead to exhaustion. At the same time, in their rush to focus on improving productivity and efficiency, companies often lose sight of a key factor: employee well-being.
Recent research shows that around 80% of employees are more engaged when companies have effective wellness programs. Additionally, 70% of employees are burnt out or are at risk of it. A whopping 87% believe employers should be more responsive to their needs. These numbers highlight the urgency of prioritizing employee well-being initiatives. And if you need more convincing, let's dive into the specific benefits for companies that care about employee well-being.
Your employees are more engaged
Let's start with the good news according to the Gallups survey: Engaged employees can boost profitability by 23%, increase sales by 18%, and enhance productivity by 14%. Furthermore, engaged employees experience a remarkable 66% improvement in overall well-being. Not only do these individuals find joy and satisfaction at work, they also thrive in their personal lives. They're less stressed, enjoy better health, and feel fulfilled both professionally and personally. Engaged and satisfied employees are an invaluable asset to your organization.
Your employees experience a boost in productivity
Think about how good it feels when you get a good night's sleep or spend time with loved ones without using devices. That refreshed feeling isn't just a feeling - it's backed by science. Research shows that proper sleep and relaxation play a major role in health and productivity. It's not just a vague idea; there's solid evidence that explains how our brains need time to recover and perform well. Getting enough sleep, taking breaks, and minimizing distractions like messages and emails are key to improving employee performance. To keep tabs on this, using employee performance software is a smart move - it helps track and manage the process effectively.
Reduced employee turnover
Research indicates that implementing employee wellness programs can cut turnover by as much as 40%. It's not rocket science - if people feel valued in your company, they're more likely to stay. This saves you from having to deal with sudden layoffs and keeps your budget intact. On the flip side, high turnover leads to increased replacement costs, causing significant financial strain. Losing an employee typically costs around 33% of his or her base salary. Clearly, there's a strong case for businesses to focus on reducing staff turnover, and one effective way is to prioritize employee well-being.
Employees strive to learn and grow
Creating a positive workplace means giving employees the opportunity to learn and grow. A reliable way to get there is to implement a learning analytics platform that is tailored to your business. This software not only helps employees acquire knowledge but also improves the overall efficiency of the organization. By identifying strengths and knowledge gaps, you can strategically manage training programs and ensure that employee learning directly benefits your business in the long run.
Your company offers a positive work environment
A toxic workplace is a major obstacle to employee well-being. It can result from misunderstandings between employees and ineffective management styles and can extend to unpleasant jokes, discrimination, and undue pressure. Research shows that 75% of employees have encountered a toxic workplace, with 87% agreeing it negatively impacts mental health. Ensuring a positive workplace is critical for employers, and can be achieved by gradually introducing employee well-being programs and monitoring their impact. The goal is clear: make a positive difference, enhance well-being, and foster thriving workplaces. Not only does this benefit the business, but it significantly improves people's lives.
How to ensure employee well-being
Fostering employee well-being isn't a quick fix; it's about making consistent, meaningful changes. Here are some steps to reshape your workplace culture, ensuring that employee well-being becomes a top priority.
Cultivate a healthy work environment
A healthy work environment covers many factors, from ergonomic office equipment to the option of taking short naps during the day, which has proven to boost productivity more than continuous mental work. Research indicates that sleep aids in information processing and internalization, while intense mental activity can hinder such outcomes. Many forward-thinking companies prioritize spaces for rest and exercise to enable employees to switch modes, fostering better health, happiness, and increased productivity.
Offer flexible working hours
When it comes to employee preferences for flexible work schedules, studies vary:
65% prefer to work remotely all the time;
73% want flexibility in working hours;
83% prefer a hybrid model.
What's clear is that employees around the world value the ability to work remotely or to combine office-based and home-based work. In addition, 99% and 90% respectively believe that remote work options would improve their mental and physical health. By 2025, 80% of businesses are expected to move to more flexible work schedules.
Help your team grow
People enjoy their jobs more when they feel valued, recognized, and have opportunities to grow. Offering training options is key to keeping employees happy. When they can learn and grow, they're more likely to be engaged and stay. On the other hand, if there are no opportunities to grow or learn within the company, employees may choose to leave. That's why providing training, using tools like the aforementioned LAP or custom onboarding software, is critical.
To promote employee well-being, consider these steps as well:
Provide your team with the right tools.
Implement policies that prioritize employee well-being.
Tailor workloads to individual needs, health, and emotions.
Foster a culture of transparency.
Maintain a clear view of well-being indicators so that managers and leaders can intervene when needed.
Harness the power of employee well-being
Understanding the significance of employee well-being isn't just a trend; it's a must. Begin with small steps - offer flexible hours, shorter workweeks, counseling, or fitness perks. Gradually, your company culture will shift toward prioritizing employee well-being. Taking care of your employees will pay off with a healthy team atmosphere, unity, engagement, and ultimately, increased productivity and profits.
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How Off-Sites Increase Employee Satisfaction and Productivity
Amid the hustle and bustle of the modern workplace, the nostalgia for genuine work friendships and a harmonious, productive environment is palpable.
One way of rekindling these bonds and optimizing productivity is hosting off-sites, maybe once or twice a year.
Off-sites offer a unique blend of professional development and team-building, often in inspiring locations away from the daily workstations.
They provide a refreshing change of scenery and activities, away from the familiar office walls.
Curious to know how off-sites increase employee satisfaction and productivity?
Well, we've done all the work and come up with 7 ways off-sites can achieve just that.
Want to know them?
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7 Ways Off-Sites Increase Employee Satisfaction and Productivity
Off-site activities and programs can significantly improve employee satisfaction and productivity.
That said, here are seven relevant ways in which they can achieve this:
1. Improve Team Bonding
Off-sites are a catalyst for strengthening team bonding, as they create an environment that encourages employees to interact and collaborate in a more relaxed and informal setting.
It fosters better relationships among team members, improves employee engagement, and increases employee productivity.
So, how does team bonding improve employee satisfaction and productivity?
Enhanced trust: Interactions outside the office foster trust, laying the foundation for more effective collaboration by reducing fear and judgment.
Improved communication: Off-sites encourage open and honest communication, resulting in clearer workplace interactions and more efficient problem-solving.
Boosted morale: Strong team bonds contribute to higher employee morale, which translates to a more positive work attitude.
Increased productivity: Well-bonded teams tend to be more productive, completing tasks efficiently and reducing resource wastage.
2. Reduce Stress Levels
Stress is a major concern in today's fast-paced work environments. Imagine the peak stress your team might experience during the tax season. Long working hours and workload can stress out the best of employees.
In fact, studies have shown that in 2022, a staggering 80% of employees in Germany reported high or moderate stress levels, with a similar 66% of employees in the Netherlands facing the same challenges.
Time spent away from the typical office environment during off-site can have a profound impact on reducing employee stress levels and, in turn, lead to improved well-being.
Here's how:
Taking employees out of their everyday work setting provides a welcome break from the demands and pressures of their roles.
This respite from the usual hustle and bustle allows individuals to unwind and recharge, leading to a significant reduction in stress.
The change of scenery, coupled with engaging activities or relaxation, creates a mental shift, enabling employees to disconnect from work-related stressors.
As a result, employees experience:
Decreased burnout and a sense of revitalization.
Improved physical and mental health
Increased job satisfaction
Higher overall well-being
Ultimately this fosters a more productive and motivated workforce. Employees return to work feeling re-energized, focused, and ready to tackle challenges with a refreshed perspective.
3. Employees Develop New Skills
Some off-site activities often include structured training and workshops, enabling employees to acquire new skills and knowledge that they can apply directly to their roles. According to Attrock, providing training to improve employees’ skills helps boost productivity.
Here’s an image showcasing main areas of workplace training you can focus on during training and workshops. According to the study, leadership and management is being considered as the main aspect of workplace training.
When employees develop new skills through off-sites, several positive outcomes occur such as:
They become better equipped to handle their job responsibilities, resulting in improved task execution and efficiency.
Increase in confidence, as employees feel more capable in their roles, which, in turn, positively impacts their job satisfaction.
Fosters a culture of continuous learning within the organization.
This sends a powerful message to employees that their professional growth is valued, contributing to their overall job satisfaction and engagement.
They are more likely to feel invested in their careers and the company's success. As employees become more skilled and confident, they can tackle challenges and assignments with a higher level of expertise and efficiency. That ultimately improves employee engagement and the overall productivity of the organization.
4. Enhance Creativity
The change of scenery and break from routine inspires fresh ideas and fosters innovative thinking which ultimately leads to improved problem-solving and creativity.
Off-sites enhance creativity by offering employees a different environment that breaks them free from the constraints of their usual workspace.
This change in scenery stimulates new thought patterns and encourages individuals to think outside the box.
But that’s not all.
Collaborative activities and brainstorming sessions at off-sites often generate a mix of diverse perspectives, which can result in the creation of innovative solutions.
Enhanced creativity not only benefits employees but also the organization as a whole.
It fosters a sense of accomplishment, boosting employee morale and job satisfaction.
Leads to more efficient and effective work processes, increasing productivity.
Innovative ideas and solutions contribute to a more competitive and successful organization, enhancing employee satisfaction.
Creates a stimulating and engaging environment, improving overall job satisfaction.
What’s more?
Creative solutions can lead to improved products, processes, and services, directly impacting the organization's productivity and competitiveness.
5. Encourage Employee Feedback
Off-sites can serve as platforms for soliciting employee feedback and ideas for process improvement.
During off-sites, employees are often provided with opportunities to voice their opinions, concerns, and suggestions in a more relaxed and open setting.
This environment encourages candid discussions that may not occur within the confines of the workplace.
Employees feel heard, respected, and valued when their feedback is not only welcomed but actively sought.
Listening to employee feedback:
Enhances their sense of value and engagement, boosting job satisfaction.
Fosters a culture of open communication and collaboration, leading to higher job satisfaction.
Encourages ownership and accountability among employees, further motivating them to perform their best.
Fosters trust, which in turn positively impacts teamwork and overall productivity.
Here’s an image showcasing more benefits of employee feedback:
In addition, you can introduce a structured and user-friendly approach to gathering suggestions, concerns, and innovative ideas from your workforce.
You can do so by leveraging employee advocacy tools like Workmates by LIKE.TG. Such tools provide a platform for employees to express their thoughts, making them an integral part of the organization's decision-making process.
6. Improve Conflict Resolution
Off-sites provide a unique opportunity to focus on enhancing conflict resolution skills within the team.
Through workshops, discussions, and practical exercises, employees can learn effective methods of employee conflict resolution.
Here’s an image showcasing some of the conflict resolution strategies you can teach your employees.
So, how does improved conflict resolution increase employee satisfaction and productivity?
Reduced workplace tension: Conflict resolution training helps employees navigate disagreements with less stress and hostility. A reduction in workplace tension leads to a more comfortable and enjoyable working environment, increasing job satisfaction.
Faster issue resolution: Enhanced conflict resolution skills mean that issues and disputes are resolved more swiftly. This prevents prolonged conflicts from negatively affecting productivity.
Improved team dynamics: Teams that handle conflicts effectively tend to have stronger and more harmonious working relationships. Enhanced teamwork contributes to increased job satisfaction and collective productivity.
All of these factors collectively contribute to higher employee satisfaction and enhanced productivity.
7. Reinforce Positive Company Culture
During off-sites, employees engage in team-building activities, workshops, and shared experiences.
These events create lasting memories and shared narratives that foster a sense of togetherness and reinforce the company's values and mission.
You can use the off-site photos to showcase positive moments and camaraderie on your websites and social media. This not only highlights the organization's commitment to its employees but also projects a welcoming and inclusive culture to the public.
In addition, you can ask your employees to write glowing testimonials and reviews about their experiences on Google. You can then embed Google reviews on your website. giving potential clients, partners, and future employees insights into the positive experiences of current employees.
So, how can positive company culture improve employee satisfaction?
A positive company culture fosters a sense of belonging, increasing job satisfaction.
Positive company culture reduces turnover, preserving knowledge and boosting efficiency.
A culture of respect and trust results in a happier and more engaged workforce.
Final Thoughts
Off-sites increase employee satisfaction and productivity by providing a unique platform for skill development, improved team dynamics, enhanced communication, and the nurturing of a positive company culture.
This lasting increase in job satisfaction and productivity is a transformative force in the workplace.
Hopefully, the insights above have inspired you to recognize the potential of off-sites in your company.
Host off-sites and watch your organization and its people flourish, creating a more harmonious and productive work environment for everyone.
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5 Types of HR Tech That Deliver the Most Time Savings for Busy HR Teams
HR departments around the world are facing a series of challenges. The past few years of economic turmoil and the dynamics of the pandemic have changed workplace expectations on many fronts. This has left HR personnel struggling to adapt to a new range of unfamiliar issues while trying to keep up with the demands of core HR functions.
According to a 2023 Gartner survey, 80% of HR leaders say they are facing different challenges to those they encountered pre-COVID-19, with 55% fielding more employee requests on a wider variety of topics, and 45% agreeing that it’s gotten harder to juggle conflicting priorities.
Many of these new issues are related to employee mental health and employee relations (ER) in general. Research carried out by Wade Macdonald found that 47% of senior HR stakeholders are dealing with far more ER issues than pre-pandemic, with the rise in grievances about mental health and wellbeing, as well as those relating to hybrid or remote working, comprising the majority of the new burden.
Not surprisingly, this surge in challenges and leap in unfamiliar situations is exacting a toll on HR personnel. Gartner notes that 71% of respondents report a greater degree of burnout among their staff, and over half saw increased difficulty in retaining and recruiting HR employees.
HR leaders are seeking solutions to the crisis in the making, and their main address is HR tech. Technologies for HR teams have developed significantly in recent years, delivering time-savings and boosting efficiency for a number of vital HR tasks, helping human employees to get more done, and freeing them to dedicate more time to issues that only they can resolve.
Here, we explore HR technology to reveal five essential solutions crafted to provide significant time savings for HR professionals immersed in their daily tasks.
1. ATS Platforms
Applicant Tracking System, or ATS, platforms, assist HR teams in navigating the complex and often frustrating process of recruiting and hiring. They automate recruitment workflows to save time on repetitive tasks like posting jobs; increase efficiency in filtering candidates; and ultimately improve compliance. ATS systems assign tasks and timeframes, monitor the recruiting funnel, and point you to the best sources for quality candidates to improve your candidate pipeline.
LIKE.TG’s Recruit ATS allows HR personnel to push a single job posting to multiple job boards, create customized application portals, and send personalized emails or text messages to numerous applicants at once. The system collects and organizes applicant data, tracks interactions, and delivers easy-to-read reports, so you can see candidate information and assess suitability in a single interface.
2. Employee Onboarding Tools
Employee onboarding tools smooth the tedious process of collecting employee data and onboarding new hires into your tech stack and work processes. An automated, cloud-based platform like LIKE.TG’s Onboard allows new hires to self-onboard through a personalized portal. It guides them through the process of completing forms and understanding employee management software, freeing HR for other tasks, and empowering new hires.
Instead of repeating information on multiple paper forms, Onboard can pull data from the recruitment platform into the employee management system, reducing the risk of manual errors and saving time. With a digitized process, including approval workflows and checklists, there’s much less chance that something could be overlooked.
3. Payroll Apps
Payroll is famously time-consuming, and it’s only becoming more so with the rise of hybrid, remote, and flex working. Cloud-based payroll automation solutions take over the grind of gathering and verifying data about hours worked, time off, overtime, and more, by pulling information from integrated HR systems.
Automating payroll brings more accuracy to complex calculations about deductions, shift tallies, and bonuses. Payroll apps can automatically apply wage compliance rules, increasing trust in HR and saving HR employees from complicated, and often confusing, calculations. They also can handle payments and tax reporting, slashing the time that employees have to wait before they get their paycheck and increasing tax compliance.
4. Performance Review Platforms
Performance management is notoriously sensitive and tedious, but performance review platforms like LIKE.TG’s Perform can help. Performance management software can automate tasks like gathering data and feedback, setting and measuring progress toward goals, and producing clear reports on individual, team, and organizational levels.
With tools like Perform, it’s possible to customize evaluation templates to make them more relevant and informative, and invite employees to set and check off their own goals, increasing their sense of being heard. Once performance review is automated and streamlined, it can be conducted on an ongoing basis rather than intermittently, which delivers more support for employees and opens up better visibility into performance trends.
5. HR Financial Planning Tools
Instead of using manual data entry and multiple spreadsheets to create and manage budgets, track expenses, forecast needs, and allocate resources, HR teams can automate it with HR financial planning tools. This enhances accuracy and significantly reduces the time spent on administrative budget management.
In addition, HR financial planning software offers real-time insights into key financial metrics, making it easy to monitor labor costs, recruitment expenses, and other expenditures. This allows for informed decision-making and headcount spend optimization, enabling better alignment between HR strategies and broader organizational goals. By providing a comprehensive view of HR financial data, these tools empower teams to operate more efficiently and allocate resources more strategically.
The Right HR Tools Can Rescue HR Teams
For overstretched HR teams juggling increased employee expectations in a transformed workplace, HR tech can be a lifesaver. Automating routine tasks frees them from activities that can’t be delegated to software, and reducing the stress of overwork means they have more energy to dedicate to complex or sensitive situations. When it comes to HR, automation is quickly becoming a must-have.
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How using LIKE.TG can financially boost communication service providers
A commissioned Forrester TEI Study reveals the numbers behind good customer serviceAre you having difficulty achieving or even tracking your SLAs? Are your agents spending too much time on the phone answering routine questions? Does your organization have critical information scattered across multiple support platforms?If you’re nodding yes to any of these, you’re not alone. Many communication service providers (CSPs) and other businesses around the world are struggling to provide a cohesive experience that gives customers what they want—quickly, simply, and efficiently.Problems that can be solved with the right infrastructure and managementCustomers get frustrated when they need to repeat information, as they are handed from one agent (and probably one platform) to another. And they get irritated when their issues aren’t resolved right away. Furthermore, agents get tired of wasting time and apologizing for problems created by siloed information and systems that are no fault of their own.These are problems that can be solved with the right service infrastructure and management, and we all know that when customer service is done right, it can generate a lot of upside. However, organizations often struggle to quantify what that may mean. Fortunately, a recent Forrester Total Economic Impact™ (TEI) study[1] commissioned by LIKE.TG identifies real numbers around the financial benefits of using LIKE.TG® Customer Service Management at a CSP.A peek at a provider’s ROI when they invest in great customer serviceIn an on-demand webinar, guest speaker Sean Owens, Principal Consultant of the Total Economic Impact Practice for Forrester Consulting, provided a sneak peek of the study’s findings. By viewing the webinar, you will learn how a global Tier 1 operator quantified the return on investment (ROI) they realized by using LIKE.TG Customer Service Management to transform their service infrastructure.This webinar will also provide you with a framework for evaluating the potential impact of deploying the LIKE.TG solution for your own organization. You may be surprised by all the different benefits an exceptional customer experience can deliver. Here are a few:Reducing costsThe consolidation of service platforms and knowledge repositories can enable you to:
Achieve transparency
Accelerate time to resolution
Increase agent productivity
Reduce a reliance on multiple, costly legacy systems
The webinar will show you how these improvements can be quantified from a financial perspective and what they were worth (in the millions) over a three-year span for a communication service provider. Plus, you’ll learn what you can save just by delivering on service-level agreements (SLAs) and avoiding penalties.Using customer service to develop upsell opportunitiesYou may know that the right customer service solution can save your organization millions in ongoing support costs, but it can also help you generate income. Here’s the proof: the CSP in the study realized $2.1 million over three years in additional revenue. See how the CSP capitalized on opportunities to sell enhanced services and packages that provided additional value to the customer and additional revenue per user (RPU) to their business.Remembering unquantified benefits.While the webinar covers all the financial benefits associated with LIKE.TG Customer Service Management, there are also many intangible benefits that can be attained when you are able to deliver an exceptional, unified experience from end to end.For example, the provider in the study saw a 26-point improvement in their Net Promoter Score® (NPS) [1] for the business, thanks in part to the ease of self-service, faster resolution times, and consistent contact with a single agent they were able to offer. On the flip side, agent satisfaction also went up because agents were able to quickly and easily access all the case information they needed and weren’t bogged down by routine issues.Get all the insightsWatch the webinar and you’ll learn all the details on the hard, quantifiable benefits that transforming your customer service infrastructure may bring, as well as the other, more intangible results you could realize.[1] Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
Communication service providers in the time of COVID-19
Think about it. Without the efforts of communication service providers (CSPs) who handled a massive surge in traffic patterns, it would be much more difficult to work from home, learn online, or binge Tiger King. However, while they rose to the challenge, it also exposed the need for more agility in communications operations, sparking a renewed focus on the need for service transformation.Going forward, CSPs need to find a way to be more flexible, while simultaneously reducing costs in reaction to a slowing economy. And they will have to do it in a way that delivers an improved experience for agents, operations teams, and customers.Connecting the customer, the care, and the NOCThe challenge today is to create proactive service experiences that connect the customer, the care organization, and the network operations center (NOC).Imagine you’re an enterprise CIO during a major outage. The last thing you want is to be in the dark, unsure of what’s going on and when the outage will be resolved.Now imagine that the moment an outage occurs you immediately receive a text message with information on when it will be restored and any workarounds you can put in place. If you do contact customer care, you get quick answers and an estimated time for a fix. Meanwhile, within the operator, the NOC team can manage the affected services and track the SLA burn as they resolve the outage.This is a perfect example of a proactive service experience, and it is quickly becoming the gold standard for successful telecommunications companies. It can only be done when the NOC, with its context from network monitoring and network inventory data, can provide the relevant outage information to customer care, who can then use it it to alert the customer in real time.
New products make it possibleAt LIKE.TG it is our mission to create these amazing, proactive, and connected service experiences. Which is why I’m so excited to introduce two new telecommunications products, Telecommunications Service Management and Telecommunications Network Performance Management, which will be generally available later this year.Built on the Now Platform®, the products will extend LIKE.TG’s capabilities in customer service and network operations with new telecommunications-specific apps for Proactive Customer Care and Automated Service Assurance. Product highlights include:
End-to-end telecommunications service workflows will enable service providers to manage network and customer-initiated changes and troubles across services, automate issue resolution, and keep customers informed in their channel of choice.
TMForum Open API-based OSS integrations and event correlation capabilities will help service providers quickly identify network issues and the associated service and customer impacts for faster resolution.
eBonding will enable service providers to offer a direct connection for their enterprise customers, delivering a superior experience at a significantly reduced cost.
Together, these products can help pivot the experience from reactive to proactive and connected. The result? Significantly reduced costs in terms of call avoidance, and flexibility for the future as customers migrate to SDN and 5G-based services.It’s a win for everyone—the customer, the agent, and the CSP. Welcome to the future of digital workflows for the communications industry.Use of Forward–Looking StatementsThis blog contains “forward–looking statements” regarding our expectations, future plans and performance. Forward–looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward–looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward–looking statements we make. Factors that may cause actual results to differ materially from those in any forward–looking statements include: (i) delays and unexpected difficulties and expenses in making generally available the telecommunications products, (ii) uncertainty whether sales of such products will justify these investments and (iii) changes in the regulatory landscape relevant to enterprises operating in the telecommunications industry. We undertake no obligation, and do not intend, to update these forward–looking statements
The Keys to Unlocking Growth in Telecom
The telecom industry is seeing major growth but also big shakeups. Communication Service Providers (CSPs) are transforming from only being providers of communication and data services into essential business partners, co-innovating with their customers while providing an increasing number of value-added services such as multi-cloud, the Internet of Things (IoT), 5G, mission-critical applications and cybersecurity. For both mobile and fixed operators, the complexity of service delivery on their networks continues to increase and customers are demanding more than ever before.CSPs are responding by revamping and rebuilding their portfolios and offerings to enable fluid, digital experiences. Leading operators are taking this further not just to survive but thrive in this new landscape. While laying this digital foundation, they are also focusing on strategic areas to unlock competitive differentiation and growth, starting with transforming their customer experiences.Here are some of the keys to help CSPs unlock growth.Connecting the organization and channelsOne of the most significant problems in current CSP customer experiences is that disconnected departments and systems prevent the delivery of exceptional customer service. Without a complete picture of a customer’s product and service usage, operational performance, service interactions, and related information, issue resolution slows, and customer satisfaction remains low.No customer wants to be in the dark, and no operator wants to find itself in the cross-hairs of regulators with impacted services magnified by a poor response. Take, for example, a network outage that affects a coverage area. With centralized visibility and operational insights:
The Network Operations Center (NOC) and dispatched field service team can update the issue and the estimated time to resolution (TTR)
Using this information customer teams can pro-actively notify their impacted subscribers across multiple channels based on established escalation processes
Customers are able to prepare and plan appropriately
Customer service benefits from reducing inbound calls
A connected organization improves the overall issue resolution experience for customers, ensuring better preparedness and the ability to reduce the impact of operational issues.Operators are in a 24x7 business and staff must be ready around the clock to support their users. Best in class operators are connecting workflows across departments, systems, and processes allow for a unified view of customer issues and drives accountability throughout the organization. This unlocks the ability to resolve customer issues more efficiently and effectively, creating significant business value.Increase agent productivity, drive efficiencyBusiness customers often have complex solutions in place, and an increasing number of connected applications, so accurate and knowledgeable professionals need to be able to support these extensive integrations adequately. Telecom services for clients often change with contract renewals causing a ripple effect across pricing, core services, service level agreements (SLAs), capacity levels and customer support levels. During these transitions, it is critical to have solid customer insight to properly address customer issues and concerns.The linchpin in keeping customers happy and the wheels of an organization rolling smoothly is knowledge. Knowledge needs to be captured, centralized and made accessible to get the latest information into the hands of the agent that needs it.Analytics, automation, and machine learning capabilities all provide agents with superpowers that help them increase their call resolution efficiency and ultimately leads to higher agent and customer satisfaction. Many contact centers are exploring artificial intelligence technologies to differentiate their service, such as classifying content, routing cases based on agent skills, or providing smarter chat bots.Leading CSP customer organizations are using advanced technology to unlock differentiated customer experiences and build smarter operations. Negative customer experience can impact a CSP’s reputation and overall brand. Routing customers and agents to the next best action, improving self-service, or speeding case classification all help free agent time to focus on the complex issues that require human intervention and ingenuity.Create value from what you knowService providers continue to improve their ability to diagnose and resolve issues and as a result, are gathering an exponential amount of data that can further advance service assurance and performance management. This data is a gold mine of information for creating an engine that drives improved customer loyalty, reducing churn and fueling growth.The industry is becoming more data-driven, encouraging increased integration of customer service platforms with operations and business support systems (OSS/BSS). This combination supports better service solutions, improved operational agility and breaks down organizational silos by connecting network infrastructure, business applications, and customer visibility.Consolidated systems allow for the optimization of operations and customer data, giving providers a more comprehensive view of the customer. Understanding all dimensions of a customer’s product and services helps providers proactively resolve issues and better understand their overall performance metrics such as response time and churn. The data can also provide actionable insights to increase the efficiency of time to market and agile operations.Craft a culture of experienceFinally, and perhaps most importantly, every operator needs to focus on crafting a culture of customer experience. Increasingly, solutions are software-defined and increase the pressure on providers to provide immediate and high-quality customer interactions. Customer experience leaders start with their differentiating purpose in mind and then focus on improving their most essential customer journeys first.Analyzing and mapping the customer journey can also reveal where proactive and transparent support opportunities will get the customer to their purpose faster and with less effort. By engaging the entire organization, the customer’s experience can be transformed into one that achieves the customer’s mission but also engenders customer satisfaction and even delight.From your service representatives – both customer service and field service – to engineering and finance, providing full visibility into the issue can more effectively focus the organization on root cause issue resolution. Removing organizational silos enables operators to focus on achieving the customer’s purpose thereby improving both the customer experience and service delivery.The takeawayCompetition and change are a given in today’s digital world. Competitors are just a click away, and loyalty is increasingly determined by experience, not product, service or length of a business relationship. CSP leaders are adopting a customer engagement mentality to drive market differentiation. In fact of CSPs, 68% view customer experience as their number one strategic priority.Communication Service Providers play a vital role in helping their business customers accelerate growth. Businesses are demanding better experiences and operators must deliver sophisticated products, better data and analytics, and organizational experience. Industry leaders must unlock this unprecedented opportunity and rework their customer experience to establish themselves as a valued partner, helping their customers expand and capture new digital opportunities while driving business growth.
New research shows the transformative power of AI
The more I talk with LIKE.TG customers, the more excited I get about the transformative power of AI. Early adopters are reaping the benefits of AI-powered self-service, increased agent efficiency, enhanced developer productivity, and more.That’s why I’m excited to share the findings of LIKE.TG’s inaugural Enterprise AI Maturity Index study, conducted in partnership with Oxford Economics. The responses of 4,500 global business leaders confirm the revolutionary potential of AI, with 81% of the C-suite actively engaged in AI efforts.Last year, organizations allotted 15% of their technology budgets to AI. A decisive majority plan to increase AI spending next year.Those leading the charge, which we refer to as AI pacesetters, are doing so with the recognition that AI is not a point solution. They’re using it to integrate existing workflows and invent new ones to make their businesses run faster, smarter, and more efficiently.
AI in actionI get inspired when I think about how British Telecom (BT) Group, with operations in 180 countries, embraced AI to reimagine its customer service processes, which formerly ran on 56 different legacy service management systems and involved 15,000 people.We were able to help BT Group get on a path to consolidating those service management systems on the LIKE.TG platform, automating processes, and saving nearly $32 million. That’s the power of AI.Food manufacturer Mondelez International is another example. AI-powered HR Service Delivery helped the company increase its overall employee self-service rate by 76%, while the AI Search functionality in Employee Center helped improve deflection rates to between 30% and 60%, depending on the region. Those are significant improvements.AI for the winMost organizations we surveyed are early in their journey toward AI maturity. But the pacesetters are supercharging their AI efforts, scaling AI with groundbreaking cross-functional workflows, and building the right skills across their organizations.The numbers speak for themselves: 74% of AI pacesetters are already seeing a positive return on investment, and one in three is hitting returns of 15% or more.The reality is AI offers organizations an attainable way to connect people, processes, and technologies across the enterprise with cross-functional workflows. That integrated approach can create a competitive advantage. Laying the groundwork today to be an AI-connected enterprise tomorrow is imperative.Get more insights about the transformative power of AI in the complimentary Enterprise AI Maturity Index 2024.
Best practices for digital transformation in the telecom sector
As a former ‘customer side’ telecom professional, I’m in the fortunate position of having regular and open discussions with CEOs and CIOs across the industry.We talk about the issues and challenges facing the telecom industry and the exciting opportunities for change and growth.Not surprisingly, a major topic among us in recent months has been the impact of the COVID-19 pandemic and the lessons learned from this period. While the lifting of lockdowns brings a shift in focus, it is still unchartered territory, and how the industry can best move forward remains an open questionTo gauge sector opinion on this issue, we recently held a roundtable (virtual, of course) with five major telecom players across EMEA. It was a fantastic opportunity to hear about the experiences of digital transformation and the major role it’s playing in shaping post-COVID strategies.I’ve outlined the key takeaways from the session and our conclusions about what is really needed to achieve resilient and effective digital transformation in telecom organizations.People powerWe all agreed that creating the best possible customer experiences required starting with the experiences of our own employees. A happy and fulfilled workforce is more productive, collaborative, and more likely to embrace change. Employee satisfaction remains one of the most important goals for any telecom business.We also agreed that simply introducing a technology platform is never enough to effect change. The tools themselves do not make a transformation project successful -- people do. We discussed how getting people to buy into change had to happen on two levels:1. Executive level: To ensure transformation is successful within a business, you have to get buy-in from the very top — and not just fleeting support or approval. It must be a passion project that they can throw themselves behind.Pressures and challenges will always come in the form of questions around budget, timing and ROI, but if the project is actively sponsored by a C-level exec, then the workforce is much more likely to engage.2. Senior management level: One step down from the C-level ‘sponsor’ of a digital transformation programme is the senior management decision makers. This group must establish common and achievable goals that can be filtered down to teams. Without this clarity, a project can spin out of control. Managers must have a clear vision of their desired outcome and a realistic idea of how the business will get there.Sending a clear messageAfter that project roadmap has been established, the next step, is execution – how teams are mobilised to get the job done. And this must always start with communication.A common theme in the roundtable was how challenging but vital it is to set out a clear mission to teams and employees about why the project is being done and why digital transformation is important. Everyone in the business must understand the objectives, benefits, and processes before they can be expected to engage.At this point, too, senior managers and executives will need to step in to remove any resistance to the project.Genuine concerns must be addressed, and any apprehensions should be weeded out as soon as possible so, they don’t fester within teams. Barriers should be raised publicly and discussed collaboratively, with clear messages given about how they will be tackled and overcome.Enabling acceptanceAnother unanimous agreement within the group was that it’s vital to invest time and resources into the longer-term business change process. It’s not realistic or fair to introduce new processes or platforms and expect everyone to be comfortable and confident with them right away.Training, early involvement and transparency are all key in making sure people know what’s coming, how to navigate change, and who to ask if they have a question or concern.In terms of the telecom sector specifically, we talked about the importance of engaging agents in the digital transformation process. B2B relationships in this industry are reliant on agents, so whenever a change is implemented, they must be empowered to feel like part of the transformation.You need to become the agent’s agent, giving them the support they need to navigate new processes.Restoring orderOne thing that emerged from the roundtable that was new (and fascinating) to me, was the concept of order management for B2B customers. Just as many of us during lockdown have become accustomed to ordering items and eagerly awaiting their arrival, it can be an anxious wait for business customers who have placed a large order with a telecom firm.For example, if a bank orders a batch of phones for employees, it needs to know when they are arriving, what set-up they require and what support is available. So, the concept of order management, where smart systems are used to catalogue and communicate the progress of an order to customers, is becoming increasingly welcome.A simple automated message that updates the customer on their order status is both reassuring and practical, allowing them to make the necessary arrangements to receive and process the delivery, thus giving the customer a great experience.The consumerisation of B2BIt was this last point that led us to discuss another topic that is close to my heart and becoming increasingly debated among telecom professionals. Personalisation and automation have, for a while, played a major part in consumer customer service–. They should in the B2B world, too.Taking the order management example mentioned above, as consumers we know we can expect similar order updates from retailers and delivery drivers. Food delivery services have become extremely creative in this regard; for example, offering an animated diagram depicting whether your order is being prepared or cooked or is already out for delivery. This level of personalisation and innovation brings a sense of joy and anticipation to the ordering process.It’s now time for businesses to embrace the benefits of this creativity in their B2B operations. We are, after all, people, whether we are operating in a personal or professional capacity.I strongly believe that telecom and other professional industries must take a page from the consumer book and implement personalised, digitally driven innovations to transform the customer experience.Telecom is a fast moving and highly competitive industry, and now more than ever we have to adapt and learn in order to grow and succeed.It was a privilege to host and participate in this roundtable, and I look forward to facilitating further discussion across the telecom sector so we can learn, develop, and succeed in our digital transformation efforts.
Unlocking the Telco Tangle
Simplifying the SpaghettiWhen I listen to our telecommunications customers describe their biggest frustrations, a consistent theme is the need to seamlessly connect across silos, systems, and processes. Work should be intuitive.But as work-from-home directives have transformed living rooms into makeshift offices, classrooms, and gyms, telcommunications providers – the backbone of the new normal – must transform operations and remove friction points to deliver seamless work experiences as transmission loads and reliance on networks skyrocket.As companies prepare to restart in the second half of 2020, telco executives must ensure that COVID-era digital transformation projects fit this new framework properly.Among all the changes for telcos this year, one thing has remained the same: the need to seek competitive advantage through greater agility and scale. Digitizing to become more customer-centric is non-negotiable, regardless of a company’s size or market position.Telcos require increasingly smart and flexible combinations of technology infrastructure, as they simplify the process of meeting the communication needs of consumer and enterprise customers.The customer journey, however, could hardly be more complex.Take the home broadband installation process: internet service providers must navigate numerous touchpoints in the provisioning process – including wholesale backhaul and transit providers, peering partners, physical installation, delivery and set up of routers, activation – before billing the customer.While most enterprises have four to five core platforms in their ecosystem that employees need to manage, for telcos that number is often greater.Digital transformation of the telco enterprise, therefore, two major goals: Unlocking productivity through automation and orchestration of workloads across every department, and creating great experiences for customers and employees – by focusing on what people encounter, observe, or feel when they interact with a service. Employees, for instance, shouldn’t have to spend a lot of time looking for things; to the contrary, things should come looking for them.It is this industry-wide challenge to simplify spaghetti-like internal systems and processes that led LIKE.TG to develop a solution specifically for telecommunications providers.Delivered in partnership with Accenture, our suite of workflows will change how telcos operate and support their delivery of reimagined customer experiences.We’ve created intelligent workflows that align customer care and service assurance by proactively anticipating customer-facing issues and addressing them quickly. Our solution uses machine learning to help remove back-office bottlenecks and orchestrate workflows between departments.By applying intelligence to everyday processes within the telco – prioritizing, categorizing, routing workflows, predicting anomalies – employees get more work more easily. Data can be quickly and accurately correlated to identify common errors. Remediations can be predicted, freeing up employees to personalize the customer experience.Francesco Venturini, Accenture’s senior managing director and communications media industry lead, said this new set of integrated solutions will improve automation, efficiency, and effectiveness in customer service management, service assurance, and intelligent network operations through a combination of technology, analytics, and operation solutions.Complexity demands simplicityAs organizations prepare for the next wave of challenges, investment in digital transformation will help reshape business and boost productivity. With the transition to 5G underway, and as utilities move into broadband and telcos eyeing new opportunities in the energy industry, customer experience will become the next competitive battleground.LIKE.TG’s telecommunications solution accelerates digital transformation, breathing new life into legacy platforms and putting people at the heart of every workflow. The onus is on senior executives to ensure that native digital experiences go well beyond front-of-house teams to embrace the enterprise.
