7 Best Help Desk Workflow Automation Ideas
Learn how to streamline your customer service team processes, save time, and boost customer satisfaction through help desk workflow automation.
Customer Pain Points: How to Identify and Overcome Them
Identify and overcome customer pain points to help enhance their experiences, boost client retention and improve your business with effective strategies.
11 Actionable Tips on Improving Employee Satisfaction
Boost productivity and enhance employee satisfaction by retaining your team and implementing best practices for growth. Unlock your team's full potential!
Top 7 SLA Best Practices to Improve Customer Service
A Service-Level Agreement (SLA) meticulously outlines the level of services provided and the expectations from both service provider and receiver.
How to Improve the Customer Experience: 12 Techniques
Unlock the secrets to building customer loyalty and improving customer experiences with our exclusive top 12 techniques . Elevate your customer service today!
Launching Knowledge Base Software and LIKE.TG’s New Features
We’re introducing knowledge base software and upgrading features of LIKE.TG to help you find quick solutions for your customers’ queries.
10 Best Practices for Customer Satisfaction Survey (CSAT)
Want to know what your customers really think? Conduct satisfaction surveys to assess your marketing and improve performance. Here's how.
10 Best Templates to Write Apology Emails to Customers
Learn how to craft apology emails to customers effectively with our blog's expert guidelines, empowering your support team to send impactful messages.
5 Important Reasons Why Automated Ticketing System is Good for Customer Service
An automated ticketing system makes it easy to manage tickets, thus promoting effective relationships between your agents and customers.
10 Help Desk Automation Ideas to Improve Productivity
Better Customer Service by unlocking the power of help desk automation. Discover advantages, ideas, and top solutions for efficient customer support.
Release Announcement—March 2023 New Features
Learn more about LIKE.TG's new features update. We're always trying to make our product better and help you enhance your customer service.
How to Create a Knowledge Base in 7 Easy Steps
Learn how to create a knowledge base that meets both your customer's and support team's needs by providing them with valuable information.
5 Best Tips for Escalation Management in Customer Support
Understanding escalation management helps you govern your customer support therefore increasing your customer satisfaction and better organizational growth.
What is Customer Retention? (10 Powerful Strategies & Metrics)
Discover and adopt effective customer retention strategies to keep your clients coming back for more, increase profits, and drive long-term business success.
Announcing New LIKE.TG Features
Announcing new LIKE.TG features that help you handle customer queries easily through its ticketing system.
10 Must-Track Help Desk Metrics & KPIs
Utilize the right help desk metrics to track your team's productivity and enhance the quality of customer support you provide to customers.
Customer Support vs. Customer Service: Unlocking the Key Differences
Explore customer support and customer service: their similarities, differences, and how each impacts your customer experience and satisfaction.
Top 10 Customer Experience Metrics & KPIs to Measure Success
Track customer experience metrics to gauge the overall support quality, gather insights, and discover ways to improve, ultimately boosting customer success.
Customer Support Operations: Building Teams That Thrive
Customer support operations helps in improving your agent performance by maintaining a proper workflow thus increasing your productivity.
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