Six key trends are transforming customer service—Here’s how to translate them into real business valueToday, digital transformation across the enterprise is impacting customer service. The most successful companies are evolving customer service from single-channel or non-integrated multichannel into a dynamic platform for customer experience. These organizations are embracing a new model of customer service where channels are irrelevant and customer service operational excellence is measured by effectiveness rather than efficiency and cost-savings.ThinkJar’s Esteban Kolsky recently spoke to customer service practitioners as part of his annual research project about the state of customer service. He identified six critical trends fueling this customer service transformation, including budgeting, spending priorities, technology adoption, data, channels, and cloud and platform ecosystems (to read more about the trends, check out this blog post or the full ThinkJar white paper.But how do you begin to translate these trends into real business value so you can embrace this new customer-centric model of customer service in your organization?Collaboration: the foundation of the new customer service modelAccording to Esteban, it’s critical to talk to peers and colleagues because customer service strategies must follow corporate investment priorities. If your organization has a chief customer officer, or someone who oversees experiences and engagement, this is the first person you need to engage with to make sure your initiatives align with what they are doing. Some of the investment priorities detailed in ThinkJar’s latest study are end-to-end experiences, customer engagement, and a better use of data.Finding other people in your organization who are undergoing similar modernization efforts is also crucial. While, it’s unlikely you will have to completely replace existing customer service solutions, you will likely combine efforts and resources between departments. The truth is, actions that were formerly privy to sales or marketing or even accounting are no longer isolated from customer service given the focus on end-to-end experiences.As you work to adopt trends to fuel customer service transformation, make sure to have conversations with operations, IT, marketing, and even sales because customers will require more than what customer service can provide. For example, as new customer service technology is adopted, 60-90% of customer service interactions are likely to be automated. The remaining interactions will be exceptions, one-off cases, and previously unknown issues. All will need to be resolved along the entire customer continuum—with help from other departments and subject matter experts—and not just from a simple interaction with customer service.Personalized, ad hoc experiences are what customers are after, requiring access to more IT resources than ever before. Access will be required not only to other departments and their processes, but also access to data and information previously unavailable to customer service. Talking to IT and architecture teams about making this simpler is also essential.Leveraging cloud to create innovative customer service solutionsFinally, understand the enterprise’s cloud strategy. While customer service continues to lag in cloud adoption, solutions that are ecosystem-based must be run from a cloud infrastructure to be effective. Whoever oversees cloud-migration and adoption in your organization must understand this new customer service model. They can plan the necessary integration points, technology needs, and how to better leverage data tools existing in the enterprise, as well as what customer service platforms bring to the table and how they can be used to improve operations in other areas of the enterprise.Ecosystems are about leveraging cloud properties and components to create innovative solutions for the enterprise. Working together, collaboratively, is the essence of the new customer service model. Your ultimate goal should be to incorporate transformation customer service trends to create strategies for the next two years aligned with the new customer service model. It’s also important to collaborate with your providers and partners to determine how to better achieve a truly effective customer service platform for everyone, not just customers, to have better experiences.To get a more complete picture of the new customer service model, check out ThinkJar’s publication: Customer Service 2019-2024: a Framework to Adopt the New Model of Operational Excellence for Your Service Team and hear more about what Esteban had to say on the topic in this webinar.In the Customer Service is Digitally Transforming – Series, you'll find the following posts:Part 1 - Customer service is digitally transforming—Are you ready?Part 2 - Six trends driving customer servicePart 3 - The new customer-centric customer service modelPart 4 - How to translate CSM trends to business value (this blog post)

Resume translation is essential in an increasingly globalized world. A well-translated resume will allow you to stand out in the international job market. In this article, we will provide you with key tips for a successful resume translation and how to stand out among candidates.CHOOSING THE RIGHT TRANSLATORIt is crucial to choose the right translator to ensure a high-quality resume translation. Some options include:Professional translators: Hiring a translator specialized in resumes ensures a high-quality translation tailored to the employment context. However, the costs can be high, and it may take time to find the right professional.Online translation tools: There are several automatic translation tools available online, such as Google Translate. Although they can be useful for quick translations, they may not be accurate or suitable enough for a resume.LIKE.TG Apps: LIKE.TG Apps offer an excellent solution for resume translation. Among their advantages are accuracy, speed, and adaptation to the employment context. Additionally, they have the option of a human translator that guarantees a high-quality translation adjusted to the peculiarities of the target language.When choosing a translator for your resume, it is key to balance quality, time, and cost. Professional translators, online tools, and LIKE.TG Apps offer different advantages.We recommend LIKE.TG Apps for their combination of speed, accuracy, and cultural adaptation. Nevertheless, evaluate all alternatives and choose the most suitable one according to your needs and budget.CULTURAL AND REGIONAL ADAPTATIONAdapting your resume for different cultures is an essential aspect of resume translation services. Resume localization plays a critical role in effectively presenting your skills and experience in the target country. For instance, including a photo on the resume is common in some countries, while it may not be appropriate in others.Some important cultural aspects to consider in the translation of resumes include:Personal information: Including details like age, marital status, and nationality depends on the target country’s expectations.Resume format: The preference for chronological or functional resumes may differ across regions.Resume length: Some countries expect more comprehensive resumes, while others prefer concise ones.Researching local conventions and adapting your professional resume translation will enable you to effectively communicate your skills and experience to potential employers.TERMINOLOGY AND PROFESSIONAL JARGON IN RESUME TRANSLATIONWhen working with resume translation services, ensuring the accurate translation of technical terms and professional jargon is crucial. Investigating the target language’s equivalents will allow you to effectively convey your skills and experience.Some tips for addressing terminology and professional jargon in resume translations include:Conduct research: Perform online searches for industry-specific terms in the target language to guarantee accuracy.Consult reliable sources: Utilize specialized dictionaries or seek expert advice in the field to confirm appropriate terminology.Avoid literal translations: Refrain from translating idiomatic expressions or jargon directly, as they may not make sense in the target language. Find equivalent expressions that communicate the same idea.FORMAT AND DESIGNThe format and design of your resume should be adapted to the style and expectations of the target country. Consider using appropriate images, colors, and typography for the resume translation. A visually appealing and easy-to-read resume will help you stand out among candidates.Some elements to consider when adapting the format and design of your resume include:Font style: Choose a legible and professional font in the target language.Colors: Use neutral and pleasant colors that do not distract the reader.Spacing and margins: Ensure proper spacing and consistent margins for an organized appearance.Headers and subtitles: Use headers and subtitles to clearly divide sections and facilitate reading.Graphic elements: Incorporate graphic elements, such as icons or skill bars, if they are appropriate and common in the target country.Adapt resume length: Some countries prefer shorter and concise resumes, while others expect more details and longer extensions.Design consistency: Make sure all design elements are coherent throughout the resume, including alignment, spacing, and style.Appropriately adapting the format and design of your resume to the expectations of the target country will contribute to the success of your resume translation services.LOCALIZATION OF REFERENCES AND CERTIFICATIONS IN RESUME TRANSLATIONThe process of translating resumes also involves the localization of professional references and academic degrees. Verify the equivalence of certifications and qualifications in the target country to ensure your resume accurately reflects your education and experience in the professional resume translation.To localize your references and certifications in resume translations:Research equivalencies: Understand how your degrees and certifications compare to those in the target country.Provide additional details: Include information about institutions and programs to give context to employers during the resume translation process.Accurately translate names: Ensure that the names of institutions, courses, and certifications are translated correctly in your translated resume.ADAPTING TO THE JOB OFFERTailoring your resume translation according to the position and company you are applying for is essential.Research the company culture and specific requirements of the job offer to effectively adapt your translated resume and increase your chances of success.When adapting your resume to a specific job offer, consider:Emphasize relevant skills: Highlight the most relevant skills and experiences for the position you’re applying for.Use keywords: Include keywords from the job description in your resume to demonstrate that you meet the requirements.Research the company: Investigate the company’s culture and values and reflect this in your resume.Customize the career objective: Adjust the career objective based on the position and company, showing how your skills and experience align with their needs.Include specific achievements: Mention concrete and relevant achievements that demonstrate your ability to succeed in the position in question.Adapt the resume structure: Organize your resume in a way that highlights the most relevant and meaningful information for the job offer, whether using a chronological, functional, or combined format.Relevant references: If possible, include work or academic references that are directly related to the position or industry you are applying for.Demonstrate adaptability: Show how your previous skills and experiences have prepared you to face new challenges and adapt to different work environments.CONCLUSIONSuccessful resume translation is essential in the competitive international job market. To ensure an effective translation, it is crucial to consider the following:Choose the right translator: whether it’s a professional translator or a reliable tool like LIKE.TG Apps.Adapt the resume culturally and regionally: research and adjust your resume to local expectations and conventions.Use accurate professional terminology and jargon: ensure effective communication of your skills and experience.Pay attention to format and design: adapt the style, colors, and typography to the expectations of the target country.Localize references and certifications: verify equivalencies and provide additional details about your education and experience.Adapt the resume to the job offer: research the company and focus on relevant skills and keywords.By following these key tips and paying attention to details, you’ll improve your job opportunities abroad and make a lasting impression on your future employers.Investing in quality translation and adapting your resume to local expectations will make a difference in your job search in a globalized context.Good luck in your job hunt!REMEMBER !!!You can download our available apps for translating and learning languages correctly available for free on googleplay and applestores.Do not hesitate to visit our LIKE.TG website and contact us with any questions or problems you may have, and of course, take a look at any of our blog articles

No product is flawless. Products fail from time to time, and when they do, customers need a solution. This is when troubleshooting guides are critical.Depending on a guide’s availability and the troubleshooters’ skills and experience, customers are often able to solve their problems themselves.According to a study conducted by Higher Logic, 77% of customers have a more positive perception of businesses that provide self-service choices for client support.When provided with such options, your end users are likely to resolve their issues independently, reducing the workload on your support staff.With this data point in mind, it is clear that businesses benefit greatly from developing troubleshooting guides for their customers.This blog will explore common approaches to troubleshooting and provide simple steps to writing troubleshooting guides. What is the troubleshooting definition?Troubleshooting is a step-by-step approach to discovering the root cause of a problem, resolving it, and restoring the product to operation.Troubleshooting guides are written step-by-step instructions for resolving issues with a specific product or process.They list common issues and recommend solutions, empowering users to resolve problems independently.For instance, if your product is help desk software and your customers encounter technical issues, providing clear troubleshooting guides would make a big difference to your customers.They could resolve their issues quickly and avoid similar problems from reoccurring.Types of approaches for troubleshooting problemsVarious approaches can be utilized to identify and resolve issues effectively. Here are some of the most common ones:Top-down approachThis method starts investigating the issue at the highest level of the product and works down to the lowest level. It is often used in network troubleshooting and software debugging.Bottom-up approachThis approach begins at the lowest level of the product and works upwards. It’s useful when you suspect the problem is at the base level, such as hardware issues or lower-level software functions.Divide-and-conquer approachThis method involves breaking down the system into smaller parts and testing each separately to isolate the problem.Follow-the-path approachThis method involves observing and comprehending the interactions of various components and then utilizing that path to pinpoint the source of the problem.Move-the-problem approachThis method relocates the problematic product to another environment to isolate and observe it. If the issue persists after the relocation, the problem is in the product, not the environment.If the product functions normally in the new environment, the issue is likely in the original environment.It’s important to note that this approach should only be considered if all other troubleshooting methods have been unsuccessful.How to write troubleshooting guides in six stepsCreating troubleshooting guide templates is a great way to ensure consistent and comprehensive problem-solving documentation.Here’s a step-by-step approach to writing an effective guide:Pick a scenario for troubleshootingMake a list of issues customers may encounter when utilizing your product or service and organize it into categories. Here are some tips for creating a comprehensive list of troubleshooting scenarios:Identify common issues: List common problems users face with your product. This can be compiled from customer feedback, support tickets, or personal experience with the product.Detail the scenarios: Clearly describe the scenarios where the issue might occur. Include relevant background information such as the product version, environment (e.g., operating system, network configuration), and specific actions leading up to the problem. Don’t just list problems; create a narrative.After making this list, pick an issue to be the subject of your troubleshooting guide.Identify the main reason for the issueThis is where you clearly define what the cause of your selected problem is. Be specific! Diagnose the underlying cause of the problem by following these guidelines:Gather data: Collect information about the issue from various sources, including error messages, logs, and user reports.Analyze signs: Look for patterns that point to the root cause. For example, does the issue occur only with certain files or under specific conditions?Think like a user: Put yourself in the user’s shoes. What steps might lead to the problem? Consider various factors, such as configuration settings, user errors, or software bugs.Break down the problem: List and categorize potential causes based on likelihood. This helps narrow down the issue and find the most relevant solution.Example: The product is not responding due to a network connectivity issue.Establish realistic routes to solving the problemDevelop practical and achievable solutions to the issue by following these guidelines:List possible solutions: Brainstorm multiple solutions that address the identified root cause. Start with the simplest and most common fixes. Customers appreciate quick solutions, so provide easy fixes first. Consider both immediate fixes and long-term solutions.Evaluate probability: Assess the likelihood of each solution, considering user skill level, resource availability, and time required.Prioritize solutions: Rank solutions based on effectiveness, ease of implementation, and impact.Offer multiple paths: Not all problems have one solution. Provide alternative troubleshooting steps for different scenarios.Example:If the product is not responding, try the following:Restart the systemCheck the Wi-Fi connectionUpdate the systemPut the solution into practiceAfter understanding the issue and determining solutions, implement them yourself. Follow this procedure:Step-by-step implementation: Break down the solution into clear steps.Test the solution: Apply the solution to the problem scenario to ensure it resolves the issue.Make adjustments: If the solution doesn’t fully resolve the issue, adjust and start at step 1 again.Document straightforward directionsCreate user-friendly documentation of the troubleshooting process and publish it in your knowledge base. Ensure each step is detailed sufficiently and numbered for users to follow.The following are suggestions for writing troubleshooting guides:Clear and concise language: Focus on clarity, use simple language, and avoid jargon as much as possible. Define any necessary technical terms.Logical flow: Organize the steps logically. If multiple solutions exist for a problem, list them from easiest to hardest or from most likely to least likely to work.Visual aids: Include screenshots, diagrams, or short videos to help illustrate the steps and enhance user understanding, especially for complex procedures.Consistent formatting: The guide should have a consistent structure. Use headings, subheadings, bullet points, and numbered lists for easy readability.Example:If the product is not responding, do the following:Restart your system. (Include a screenshot of the power buttons).Check if your system is connected to the correct Wi-Fi network. (Include a screenshot of Wi-Fi settings.)Update your software. (Include a link to the driver download page and screenshots of the installation process.)Regularly test the troubleshooting guideFrequently test and refine a troubleshooting guide to ensure its essential elements remain accurate and effective.Ongoing testing: Regularly test the product and its troubleshooting guide to identify new issues and ensure existing solutions are still relevant.Update documentation: Revise the troubleshooting guide based on new findings or changes to the product.Seek feedback: Gather user feedback to understand if the guide is helpful and where improvements can be made.Refine and update: Regularly revise the guide based on feedback and new issues encountered. Add new solutions, clarify unclear steps, or remove outdated information.Establish realistic routes on how to troubleshoot the problemDevelop practical and achievable solutions to the issue by following these guidelines:List possible solutions: Brainstorm multiple solutions that address the identified root cause. Start with the simplest and most common fixes. Customers appreciate quick solutions, so provide easy fixes first. Consider both immediate fixes and long-term solutions.Evaluate probability: Assess the likelihood of each solution, considering user skill level, resource availability, and time required.Prioritize solutions: Rank solutions based on effectiveness, ease of implementation, and impact.Offer multiple paths: Not all problems have one solution. Provide alternative troubleshooting steps for different scenarios.Example:If the product is not responding, try the following:Restart the system.Check the Wi-Fi connection.Update the system.Put the solution into practiceAfter understanding the issue and determining solutions, implement them yourself. Follow this procedure:Step-by-step implementation: Break down the solution into clear steps.Test the solution: Apply the solution to the problem scenario to ensure it resolves the issue.Make adjustments: If the solution doesn’t fully resolve the issue, adjust and start at step 1 again.Document straightforward directionsCreate user-friendly documentation of the troubleshooting process and publish it in your knowledge base.Ensure each step is detailed sufficiently and numbered for users to follow.The following are suggestions for writing troubleshooting guides:Clear and concise language: Focus on clarity, use simple language, and avoid jargon as much as possible. Define any necessary technical terms.Logical flow: Organize the steps logically. If multiple solutions exist for a problem, list them from easiest to hardest or from most likely to least likely to work.Visual aids: Include screenshots, diagrams, or short videos to help illustrate the steps and enhance user understanding, especially for complex procedures.Consistent formatting: The guide should have a consistent structure. Use headings, subheadings, bullet points, and numbered lists for easy readability.Example:If the product is not responding, do the following:Restart your system. (Include a screenshot of the power buttons).Check if your system is connected to the correct Wi-Fi network. (Include a screenshot of Wi-Fi settings.)Update your software. (Include a link to the driver download page and screenshots of the installation process.)Regularly test the troubleshooting guideFrequently test and refine a troubleshooting guide to ensure its essential elements remain accurate and effective.Ongoing testing: Regularly test the product and its troubleshooting guide to identify new issues and ensure existing solutions are still relevant.Update documentation: Revise the troubleshooting guide based on new findings or changes to the product.Seek feedback: Gather user feedback to understand if the guide is helpful and where improvements can be made.Refine and update: Regularly revise the guide based on feedback and new issues encountered. Add new solutions, clarify unclear steps, or remove outdated information.Examples of troubleshooting guidesMany businesses provide troubleshooting guides for their products. Here are some examples that might help you create your own.LIKE.TGThe LIKE.TG troubleshooting guides offer clear, concise instructions in a user-friendly format to effectively troubleshoot common technical issues.They are a valuable resource for LIKE.TG users seeking help with technical difficulties related to LIKE.TG customer support software.They address common problems agents face during ticket management or customer interactions through the LIKE.TG interface.Additionally, they provide various solutions for integrating with third-party apps such as Microsoft Teams and Azure.MicrosoftMicrosoft provides troubleshooting guides for an enormous range of products, including Windows operating systems, Microsoft Office applications, and online services such as OneDrive and Azure.AirtableAirtable is a project management tool with a troubleshooting guide that addresses performance issues users might encounter.Amazon Web ServicesAmazon Web Services provides detailed troubleshooting guides for its wide range of cloud computing services.These resources address technical issues related to organizing applications, managing storage, and configuring security settings.They include code examples, steps for analyzing logs, and best practices to assist developers and IT professionals resolve complex problems.Why are troubleshooting guides important?Having a troubleshooting guides are crucial to the business. Below are the reasons you should have one:Resolves issues more quicklyWhen troubleshooting guides are available, users can maintain the product’s functionality independently, reducing the time spent contacting customer service teams.Prevents future difficultiesBy systematically identifying and analyzing the root of a problem, troubleshooting guides not only resolve the immediate issue but also provide solutions that prevent similar problems from arising in the future.Boosts customer satisfactionProviding troubleshooting guides allows customers to resolve issues independently, demonstrating the company’s commitment to customer satisfaction.Generates helpful feedbackThe information collected through creating troubleshooting guides and users’ feedback on them helps businesses identify areas for improvement in the product.Creates valuable reference materialsTroubleshooting guides provide a systematic approach to quickly identifying and resolving common issues in the product.When properly published, stored, and maintained, other users can refer to them whenever similar issues occur in the future. They can also serve as onboarding resources for support staff.Create effective troubleshooting guidesTroubleshooting guides are powerful assets for your business, empowering your customers and internal teams to resolve issues efficiently.With a well-maintained troubleshooting guide, you’ll be well on your way to smoother customer support operations and increased customer happiness.Contact us to arrange a live demo and experience how LIKE.TG features can improve your troubleshooting skills and help you better address customer problems. You can also sign up for a free 15-day trial.Was this article helpful to you? Do you have any more suggestions or recommendations? Kindly leave your comments in the space below.

As the world’s vaccination rates increase, people are again gathering in large groups. But one problem persists: How can we be sure vaccinations are valid in the workplace or anywhere that requires proof? The answer lies in digital workflows and a new integration available from LIKE.TG and The Commons Project.Up until this point, many organizations have relied on inefficient and complicated manual processes to verify proof of vaccination. Some companies have even hired hundreds of contract workers to manually validate vaccination status. This is a time-consuming and expensive process that’s ripe for digital transformation.We heard our customers loud and clear—they need a solution to validate vaccine information, and it needs to be reliable, easy, fast, and secure.Streamlining vaccine validationWe’re excited to announce that The Commons Project’s SMART Health Card Verifier API will integrate with LIKE.TG® Vaccination Status, an application available in LIKE.TG Workplace Service Delivery and Safe Workplace solutions, to validate vaccine record submissions. SMART Health Cards are quickly emerging as the de facto standard for digital health credentials in the United States and around the world. The CommonTrust Network, The Commons Project’s registry of trusted SMART Health Card issuers, includes more than 350 government entities, pharmacies, and healthcare providers, including CVS Health, Kaiser Permanente, Rite Aid Pharmacy, United Healthcare Services, Walmart, and more.With states, pharmacies, healthcare systems, and insurance providers adopting the standard, SMART Health Cards are available to more than 150 million Americans.LIKE.TG already makes it simple to track the status of employee vaccinations. The new integration supports another key challenge: streamlining and automating the verification process.“We’re thrilled to partner with LIKE.TG to help organizations in the private and public sector navigate the challenges of returning to the workplace,” says Zhenya Lindgardt, CEO of The Commons Project. “Our mission is to help unlock the full potential of technology and data for the common good. Together with LIKE.TG, we’re helping bring people back to the workplace in the safest, most efficient way possible.”How the integration worksThe integration involves three simple steps: An employee enters their vaccination status information into the Vaccination Status app available in Workplace Service Delivery and Safe Workplace solutions via desktop or mobile device. This information includes the date of their vaccine dose, or doses, the type of vaccine they received, and their SMART® Health Card. On the back end, LIKE.TG workflows validate the vaccination information, pulling from the SMART Health Card Verifier API to confirm the card hasn’t been tampered with and that the issuer is part of the CommonTrust Network. If the information is not automatically validated, a business can manually review and verify the information. Verifying vaccine records can take a lot of time and resources—when organizations don’t have time to waste. Together with The Commons Project, we’re responding at lightning speed and powering the future of work.The Commons Project’s integration with LIKE.TG Vaccination Status is expected to be available as an out-of-box capability on Dec. 16.Learn more about how LIKE.TG helps companies manage employee health and workplace safety.

We’ve noticed that a lot of help desk software plans are priced per agent, and that a lot of companies find this pricing structure to be tiresome. Therefore, to overcome this, the LIKE.TG team is introducing the unlimited agents plans, which will undoubtedly let a company with a large or growing support team save money. We do still have plans where companies can pay by agent, though, if that suits their needs better. Let’s go through the details of the different plans available in our help desk software. Unlimited agents pricing detailsWe provide three simple unlimited agents plans for everyone. The plans under this category are standard, pro, and business. With the plan comparison table in the following image, you can easily check the available features and select a plan based on your requirement. The yearly payment structure for this set of plans ends up saving customers up to 20% over the monthly payment structure. You can get more details from the unlimited agents pricing page.Agent-based pricing detailsWe provide three different pricing plans: starter, growth, and enterprise. Using the plan comparison table in the following image, you can easily check the available features and select the plan you require. The table shows the details for the plans with a yearly payment structure.Benefits of choosing LIKE.TGProvides valuable features at a low cost.You can experience a free trial that gives you full access to all the features of your chosen subscription plan. Even after the trial period, your data will be retained for 7 days while you upgrade your plan.You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged proYou can cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.This help desk system offers free migration when you move from any other help desk software to BoldDesk.By using an unlimited plan, you can expand your support team as much as you need with no added cost.Comparison with LIKE.TG competitorsLIKE.TG is cloud-based, modern help desk software that is easy to use and budget-friendly. Compared with the other help desk competitors, it provides awesome pricing options. Additionally, it has a single flat fee for unlimited agents. Our customer support team also stands fully behind our products and is always ready to help. We work hard to give the finest possible support experience to every customer who needs it.Follow the steps provided in this article on how to: Buy and Pay for a LIKE.TG SubscriptionConclusionFrom this blog, I hope you’ve seen how fabulous the LIKE.TG pricing plans are. Save money, send timely support responses, and automate repetitive tasks to make your support team more productive. Try out LIKE.TG in a 15-day free trial on. For more information, contact LIKE.TG support.

When you visit the About section of a company’s website, you probably expect to find information about the company’s culture and values. In how many cases are those statements more hype than reality? Does the company do the things it needs to do to help its employees be their best?It’s never been more critical to foster employee engagement and productivity. Attracting, nurturing, and retaining the best and brightest talent has always been a challenge—regardless of the economy’s ebbs and flows. More human resources leaders are recognizing the employee experience is a crucial component to success.Changing employee expectationsA big part of the challenge is that employees are bringing new expectations to the workplace. Their experience as digital consumers has shifted their ideas about how work should function.Today’s employees want self-service tools that allow them to find answers fast. They expect easy access to information. They want an intuitive way to request the resources and tools they need to do their jobs. In other words, work shouldn’t be a lot of work.LIKE.TG is helping companies create compelling, seamless, and consistent employee experiences with a single, holistic platform. It provides the foundation that allows organizations to streamline and optimize the employee experience in three areas: people, places, and global business services. Empowering workersA great employee experience can do a lot more than make work easier for employees. It can free them to focus on high-value tasks instead of administrative minutiae. It also confirms an employer’s message that its people are its most valuable asset.Great employee experiences prove a company is willing to invest in talented workers and give them what they need to thrive.Rethinking workspacesToday’s workplaces aren’t just locations to plug in devices and attend meetings. They’re places to connect and collaborate virtually or face to face.Organizations that want to improve employee engagement in this age of hybrid work need a fresh perspective on what it means to be an employee—a definition that’s constantly evolving. Employers must bring together people and places safely with the digital tools to reserve and redefine workspaces, support visitor processes, and enable creativity and productivity.Promoting efficienciesModern enterprises aren’t confined by borders. Their employees can work from almost anywhere.To maintain the consistency that’s essential to a great employee experience—and keep the cost of employee services in check—many businesses are embracing global business services. These services help innovative organizations seamlessly deliver standards and quality no matter where or how employees choose to work.Numerous LIKE.TG customers are already reimagining the employee experience and creating the type of workplace that empowers their people to reach new heights. Read their stories in our Book of Knowledge: Employee Experience.

Employees are constantly bombarded with pings, bells, and dings announcing texts, chats, and emails—even at night and on weekends. Originally designed to help us, these notifications have become a distracting barrage that's hurting our ears, thought processes, and collective productivity.Delivering a better employee experience offers a competitive advantage. The time is right for a more effective, AI-driven, human-sensitive smart assistant that boosts employee productivity: a nudge engine.A spiraling problemMany employees are reacting to message overload by putting their phones and computers on Do Not Disturb just to give themselves a chance to think. As a result, reminders are ignored or neglected, which can lead to uncompleted trainings, missed deadlines, reduced productivity, and increased company risk.Some missed deadlines can have serious consequences. If I miss a mandatory training, I might lose access to crucial tools or networks until I complete that course, thus disrupting my work. Or I might miss the window to take advantage of my company’s employee stock purchase program. Making notifications manageableTo improve employees’ quality of life, increase efficiency, and preserve our collective sanity, the LIKE.TG emerging technologies team is developing the Smart Nudge Engine. It’s an AI-enabled solution that intelligently determines when an intervention—or a nudge—is most helpful.The Smart Nudge Engine aggregates and prioritizes notifications for employees based on their past behavior, calendar availability, and personal preferences, among other factors.The engine’s purpose is to consolidate email, chat, and text messages into a less intrusive, more helpful cadence. Instead of 10 notifications across five channels, for example, a single combined notification will appear in an employee’s preferred channel when they’re most likely to read and respond to it—with specific analytics to incentivize them to do so.The Smart Nudge Engine: Creates task reminders that can be system-driven or arranged by individuals or leaders Generates gentle nudges to enhance training, productivity, and efficiency Compiles and prioritizes messages and reminders, sending them at just the right time Messages can be enterprisewide, such as “Mandatory compliance training must be completed by the end of the month.” Or they can be team-specific, such as “Don’t forget to review the presentation before Friday’s meeting.” We’re also looking into introducing gaming and competition elements and rewarding those who complete their tasks on time. Decluttering employees’ workdaysThe Smart Nudge Engine provides a positive way to encourage employees to do something they might otherwise delay or forget about. It’s designed to help employees: Increase on-time task completion Remember important upcoming tasks and deadlines Declutter their inboxes and digital lives Targeted for release in 2023, the engine is expected to increase employee productivity and keep workers better informed about what’s expected of them. We also forecast decreased company risk and better training compliance.Being built on the Now Platform, the Smart Nudge Engine will be fully integrated with our overarching employee experience strategy. Having everything on a single platform enables the engine to aggregate data from multiple back-end systems and present it to employees in a helpful, decluttered way. Marie Kondo would be proud.Find out more about how we use our products internally.

You probably spend much time in customer service answering the same queries. For common questions, your customers likely want answers right away.Considering these points, there is a seamless solution: canned responses or help desk canned response templates.Using canned responses for customer service is a valuable trick that enhances customer support. In this blog, I will walk you through some common canned responses examples and explain how to use them for greatest effect. What is a canned response?A canned response is a pre-written text or template used by help desks to allow support agents to send quick replies to common customer queries.These canned responses are also known as:Predefined responsesCanned repliesFast repliesSaved messagesCanned messagesPre-written repliesThese canned replies can be sent either automatically or manually by the support team to quickly provide responses without having to create individualized replies.A list of canned responses for customer service can save support agents time by allowing them to provide fast resolutions to more customers.Why should you use canned responses?Using canned responses can enhance productivity and customer satisfaction in any customer service setting. You should incorporate canned responses in your customer service workflow:To promptly respond to common questions about your products or services, shipping, and returns.To allow employees to focus more on resolving complex issues that require a longer time to resolve.To deliver quick, accurate, and efficient communication.To help new customer support members get up to speed faster, so they won’t need to learn how to respond to every possible question from scratch.To maintain a consistent tone and message across customer interactions, ensuring that all customers receive the same information.To make it easier to handle a large volume of inquiries without sacrificing the quality of customer service.To notify customers that a service is currently unavailable and provide information on when it is expected to return.To send thank you messages, satisfaction surveys, or follow-up information after an interaction or transaction has taken place.To help manage the workload and uphold service levels during peak times without needing to increase staffing proportionally.How to create a good canned response for customer serviceCreating help desk canned response templates helps you avoid typing the same responses over and over during customer conversations. Rather than slamming out a few responses you typed before, here are a few guidelines worth sticking to when writing canned responses.Collect frequently asked questions for your pre-written templates – this clarifies the most common issues, and from there you can develop the best canned messages.Create templates with accurate responses – collect answers to FAQs and then have a round of review by either your support team or the subject-matter experts. from the reviews create well organized templatesProvide clear and concise messages in the canned response – keep the messages concise and impactful for quick information distribution.Customize your message – even canned responses can sparkle when they are personalized. Personalization accommodates the unique circumstances and needs of each customer.Include a call to action (CTA) – this gives clients a course of action to follow, and other topics related to their issue for their benefit.Maintain a consistent tone – It is essential to maintain the same tone for every scenario. This will guarantee that you’ll keep the same level of professionalism.Acknowledge your shortcomings and empathize – be sure to take responsibility for any issue that arises and write responses that demonstrate understanding and sympathy for the customer’s difficulty.Proofread the canned responses before deploying them – always ensure that managers preview the prewritten response templates before agents send them to the customers.Test your canned replies – before introducing your canned responses to a larger customer base, test them out with a small group of customers.Include links to more information within the canned templates – give clients a solid answer to their issue but conclude with attaching links to a knowledge base and video tutorials with related information.Best practices for creating canned responsesHere are some best practices for preparing canned response templates:Know your audience: Make sure your templates are appropriate for your target audience, taking into account: the tone, language, and context of your message.Keep it simple: Use clear, concise language that can be easily understood by the recipient. Avoid using technical jargon or overly complex sentences.Customize as needed: While pre-written templates can save time, it’s important to personalize them as much as possible to make them more effective. Consider adding a personalized greeting and tailoring the content to fit the specific context.Be polite and professional: Always use a polite and professional tone, even when providing negative information.Test and refine: Regularly test your automated responses to ensure they’re working as intended and making the desired impact. Be open to feedback and make changes as needed.Organize and categorize: Store your canned responses in a way that makes it easy to find the one you need quickly. Consider categorizing them by topic or use case to make them even more accessible.Update regularly: Regularly review and update your pre-written text messages to keep the content fresh and relevant.Dos and don’ts of canned responsesCanned replies are powerful tools that can be beneficial or harmful to your business. They have the capacity to increase your company’s credibility, but they can also damage your brand’s reputation. Therefore, you need to be very precise when using them.The following are the dos and don’ts for getting pre-defined responses right:DosDon’tsUse canned responses to reply to common queries.Personalize your canned responses.Regularly review and update your canned responses.Monitor and gather feedback about your canned responses.Use canned responses for an entire conversation.Use bland, robotic language.Send a canned response when a personal reply is required.Forget to double-check your canned responses before sending them.Don’t use pre-defined responses for all repliesImagine replying to an enraged client about a problem with your product or service with a prepared response. This would be unfair to the customer because it shows a lack of compassion for their troubles.It is important to acknowledge the customer’s feelings when helping them solve the issue.Don’t apply canned responses where human replies are neededRegardless of how fast using pre-defined responses makes your customer service, they are not applicable in all cases. Therefore, when assessing an issue or a customer update, you need to analyze what’s the best step to take.For instance, when a customer addresses you directly, you ought to personalize your communication by also addressing them directly.Edit the response to fit the specific situationSometimes situations may be similar but have slight differences. Therefore, before you send a pre-defined response, you ought to edit it and make sure that it provides the response that your customer deserves.This will save you from receiving clarifying questions from your customers since they will be getting the exact response they need.Benefits of canned responsesNowadays, clients anticipate support that is effective, tailored, and quick. In fact, approximately 12% of clients expect a reply from a support representative in just 15 minutes.Thus, help desk canned response templates play a major role in customer service to keep customers engaged. Here are some of the main benefits of canned responses:Effective time managementCan you imagine losing a loyal or potential customer because of late replies? Since everyone has different work hours in different time zones, customers may come to you with questions at any hour of the day.By using canned responses in your support, you can eliminate late and untimely replies, building a good rapport between your company and your customers.96% of customers state that quick customer service plays a crucial role in their decision to remain loyal to a brand.Steer clear of clerical errorsIf you’re sending replies to customers manually, you can easily make clerical errors without noticing, leaving questions unanswered and giving your customers a bad impression.Canned replies are advantageous because they are configured to go to the right people automatically. Moreover, canned responses give your customers a good impression of your support team, earning their loyalty and helping to increase team productivity.Replying to repeated questions becomes tedious when done manually. By using canned messages, you can respond to many of your customers’ questions at once, leading to a higher conversation rate and saving you valuable time.Improve your brand’s imageAs the saying goes, your reputation precedes you. By using pre-defined answers, the quality of your customer service will stand out in the market by getting your customers the help they need immediately.Potential clients who may be unhappy with their current provider’s service may entertain the idea of switching to your support to find the level of communication they desire.You will also quickly earn your customers’ loyalty and trust, thereby promoting the growth and well-being of your company.Furthermore, it raises your customer satisfaction rate, providing potential customers an idea of what kind of support they can expect by choosing your company and its services.Higher quality customer serviceAccording to salesforce, 96% of clients state that outstanding customer service fosters trust.Using a canned response template can go a long way toward resolving your customers’ problems and receiving positive feedback.Canned responses reply to your customers without any time wastage, maximizing their satisfaction, and a higher satisfaction score boosts your company’s rank in industry customer service surveys.20 Canned email responses examplesWe’ve collected some of our own frequently received queries and created canned responses for them. Here, we provide some of them that you can apply in your own scenarios.Top 20 best scenarios to use canned responses in customer serviceSending an immediate acknowledgmentRequire additional information from the customerWorking for a long time on an issueSplit ticketRequesting for a sampleClosing ticket after resolving the issueClosing ticket without knowing issue statusClosure follow-upResponding to customer feedbackThank-you messageResponding to negative feedbackPayment processReassigning support requests to another agentProviding special offers or discountsWhile support agents are offlineHere’s an update on software license issueValuing customer loyaltyUpdate on feedback about a feature requestSending notification for a product releaseIssue resolved1. Send an immediate acknowledgmentThe first impression makes the strongest impression on customers. Once we receive a client’s request, we have to acknowledge them to make sure they know we are working on it.Use the following canned message as an acknowledgment:We have received your support request, and a ticket has been created. An agent from our Internal Support team will be responding soon.2. Require additional information from the customerIf you need some more information to handle the customer’s issue, ask the customer to provide it. You can rephrase the response text based on your requirements. Here is one example:I need a little bit of information before we continue so that I can access your account. Would you please answer a few questions for me?3. Working for a long time on an issueSome support issues require a longer time to resolve. When the time needed to fix the issue increases, your client’s patience decreases.So, inform them that you’re making every effort to find a solution and that you’ll keep them updated. After that, fulfill your promise.This demonstrates how much your company values the customer’s experience, even after the sale. For example:Our support team is actively working to resolve your [ISSUE]. Your request is being given top priority, and I’ll see to it that the problem is fixed over the weekend. I appreciate your patience.4. Split ticketIf a customer submits multiple queries related to various departments in a single ticket, you need to split the ticket so that it can be managed properly.In this situation, you can use the following message:This ticket includes multiple queries, so we are separating them into a new ticket IDs on your behalf. Please follow the updates for this query with this ticket ID.In the future, if you have new questions about our product that are unrelated to the open ticket, please open a new ticket instead of posting them in the open ticket.5. Request a sampleSometimes customers may submit a query that you have already resolved. In this case, you may use the previous solution and ask the customer to check whether their issue is cleared.If it is not, ask them to send you a sample for further processing. For example:Could you please try the previous solution and let me know whether the reported issue has been resolved? If you are still receiving the same problem, please share your working sample or change the attached sample to replicate the reported issue. We will provide a solution as soon as possible.6. Closing ticket after resolving the issueCustomers may sometimes forget to respond about their resolved issue, and you’re stuck needing to close the ticket in your workflow.In that situation, you can use the following canned message:As we have not heard from you since our last update, we are scheduled to mark this ticket as closed, considering your issue has been resolved.Please open a new ticket if you have any other concerns or reopen this ticket if you want us to follow up with this issue. We are always happy to assist you.7. Closing ticket without knowing issue statusWhen you’re waiting for a reply from the customer and you don’t receive it, then you can close the ticket by providing the following message:As we have not heard from you since our last update, we are closing the ticket now. Please create a new ticket if you have any other concerns or reopen this ticket if you want us to follow up on this issue. As always, we are happy to assist you.8. Closure follow-upCustomers expect a quick resolution when they submit a request. Sending quick responses to customers is essential in increasing customer happiness.One of the crucial customer follow-up strategies is obtaining feedback after resolving an incident. Help desk ticket response templates make it easier for agents to provide updates following ticket resolutions.Here is an example canned response:We are pleased to hear that the reported issue is resolved on your end. If you face any other issues, we suggest you open a new ticket. Please confirm whether we can close this ticket since the reported issue is resolved.9. Respond to customer feedbackWhatever response you may receive, either positive or negative, it helps shape and improve the productivity of the company. Customers share their opinions about your service or products, which are valuable.You can create help desk ticket response templates to show gratitude to customers for sharing their feedback. For example:Thank you for your valuable feedback. This will help us going forward, and we will continue to deliver you an excellent experience.10. Thank-you messageWe must treat every customer with respect, and we should thank them for choosing our product or service over the competitors.Be thankful for the chance to demonstrate the quality of your product or service and for the customer spending their money with you.You can use the following response to show your gratitude:Thanks for confirming that the provided solution resolved your reported issue at your end. Please let us know if you need any further assistance on this. As always, we are happy to assist you.11. Responding to negative feedbackEven if you provide the best customer service, you’re still bound to receive negative feedback for some reason. Dealing with angry customers is part of the support process.To soothe customers, we need to make them feel heard and valued using the right messaging. A recent study revealed that 83% of customers agree that they feel more loyal to brands that respond to and resolve their complaints.You can regain customer trust quickly if you have a canned response ready, like the following one:Thank you for providing us with your insightful feedback. We apologize for the inconvenience caused. We pride ourselves on providing top-notch customer service, so we regret falling short in this regard. And sure, we won’t allow this to occur once again.12. Payment processWhen customers complete the payment process, they require some guidelines for proper payment. Often, many customers raise similar questions.Pre-written help desk responses will aid you in responding quickly with something like the following:Please continue your payment process at <payment link>. Please check the available payment option for your subscription plan before initiating the process.13. Reassigning support requests to another agentThere are many reasons for reassigning a customer request to another agent. In these situations, the customer might wait longer than usual for a solution.Therefore, before the customer requests an update, inform them that you are purposely reassigning the issue to get them the required solution.Use the following help desk ticket response template:After reviewing your issue, I’ve found that it will be handled better by our [TEAM NAME] team. So, I’ve forwarded your request to them. I hope that you get your issue resolved as soon as possible.14. Providing special offers or discountsCompanies provide special offers for their products to customers. Offers bring inquiries along, and by creating canned responses, your agents can save time.Moreover, agents can respond immediately to frequently asked questions without typing. The following is an example.We are offering a 20% discount on all subscription plans up to the end of this month.15. While support agents are offlineSome customer service teams don’t operate 24/7. But there’s no off time for customer queries, especially when your clients’ time zones are not the same as yours.Craft a help desk ticket response template to get around this problem. This reply assures customers that their request was received even when your agents are not available, providing a sense of 24/7 customer support.Additionally, customers learn more about your company hours, so they know when to get in touch with you the next time they face issues.We appreciate your request for assistance. Our company working hours are Monday to Friday, from [hours]. Our customer service representatives are currently not available. We’ll reply to your message as soon as we can.16. Here’s an update on software license issueRather than leaving your client in the dark regarding their issue, keep them informed with regular updates on the progress of the resolution.You could even take this chance to ask for additional information to accelerate the process.This is to provide you with an update regarding your software license issue. We have successfully tracked the transaction. Kindly provide the details of your license key to help us update the date of expiration of the package.17. We value your loyalty—Thank you for choosing us!Express gratitude to customers who choose your product or service. This will go a long way in creating a positive impression, fostering a relationship, and ultimately turning them into repeat customers.We are grateful that you chose our product. We take pride in our dedication to giving you the best experience possible. Please do not hesitate to contact us if there is anything else we can do to enhance your experience.18. Update on feedback about a feature request Customers often inquire about new products, tools, or updates that could potentially serve them better.Create pre-written replies to acknowledge their requests and inform customers of whether they can be realized and what alternatives are available.If their suggestions are feasible, keep them updated on the progress and let them know when the product or update can be accessible.We have received your request for a [feature name] feature. We are currently working on it, since it has been requested by several customers. The feature will be available as soon as possible. Your feedback is greatly appreciated, as it helps us to provide you with better service.19. Sending notification for a product releaseExpress gratitude to customers who suggested a feature that is now available. Let them know that their input was valued and that they were part of the product’s development process.This will help foster loyalty and encourage them to keep providing valuable ideas.Create compelling canned responses that not only generate excitement for your new product, but also trigger your customer’s desire to make a purchase.We are pleased to inform you that your request for (a particular feature) has been fulfilled! Our new (product with feature) is designed to provide an even more exciting and engaging experience. Update the app and get ready to be amazed!20. Issue resolvedCustomer service agents are frequently bombarded with common questions from new customers. Craft help desk ticket response templates that offer comprehensive guidance to these queries.Introduce a reference source, for instance, a link to a knowledge base that will prompt customers to research further on their own.This will not only help customers become more self-sufficient, but also reduce the burden for customer service agents in the future.We are glad to inform you that your ticket (ticket #) has been successfully resolved. We are now closing the ticket. However, if you encounter issues with (subject) again, please check out our knowledge base (linked) to see if a solution may be in our frequently asked questions.Use canned responses for quick and easy communicationWith the canned responses examples listed above, you can efficiently interact with customers by sending them precise and quick responses.To raise customer satisfaction levels and boost customer retention rates, your support teams should consider using canned responses.You can only achieve this by using the appropriate ticketing system for IT to deploy canned responses and support across all your platforms. We’re here to assist.LIKE.TG enables you to create customized help desk ticket response templates, ensuring timely and tailored responses for your clients.Get in touch with us to set up a 30-minute live demo to learn how LIKE.TG’s features can be customized to align to your business’s needs. Sign up for a 15-day free trial today.Related articles7 Great Ways to Use Canned Responses to Improve Customer Service9 Tips for Creating Effective Canned Responses for Your Customer Service

By: Keith Pearson, Senior Director, Financial Services, LIKE.TGLIKE.TG has been working hard to help businesses navigate the impact of COVID-19. At the heart of our efforts is a new suite of capabilities released as part of the COVID-19 Customer Care Program, developed to support our customers in managing the impact of the crisis while maintaining our commitment to deliver virtually 100% “Now Platform® uptime.We have also been developing solutions for Financial Services specifically, recognising that the pandemic has brought about unprecedented challenges for banks and insurers particularly.An example is the new Small Business Loan Management app that has been released by our partner INRY, based on LIKE.TG Customer Service Management (CSM) technology. It’s designed to help streamline the process of getting much-needed financial help to businesses impacted by the pandemic.Managing the crisis and its ‘long tail’The app was developed directly in response to the challenge many financial services providers in the US faced in dealing with the sheer volume of applications they received from the SBA Paycheck Protection Program.Banks faced a very immediate problem, so the app needed to be built quickly. It was — total development time was four weeks from the app’s conception to deployment with customers. The app is now readily available to help any bank or lender manage the huge influx of applications they are experiencing.The need now moves on from loan application to loan maintenance, and in some cases forgiveness. The app is also designed to help banks manage the inevitable long tail of enquiries, disputes and resolutions that can result from these government schemes.The long viewWe have to take a long-term view because the current situation is unprecedented. The much discussed ‘new normal’ that emerges in the coming months will be characterised by an increased focus on operational resilience, a need to ensure the safety of employees and the suitability of their environment, and an acceleration of tech-enabled solutions that address the needs of a semi-remote workforce.The complicating factor in this picture is that we are likely to be living with low interest rates for some time to come. This constrains the ability of financial institutions to invest in these solutions. Along with what may become the worst recession in living memory, reduced interest rates will drive financial services institutions to become more efficient, reduce silos and get smarter about how they deliver digital transformation. Investment budgets may be slashed, and the programs that do go ahead will need to deliver rapid time to value.Digital transformation has never been more important. The organisations that accelerate their digital strategies are likely to be the businesses that will come out of the recovery best, with an effective economic ‘bounce back’ being driven by those who can effectively harness powerful technology-enabled solutions.Unlocking the technology revolution in financial servicesFor financial services organisations, finding the balance between tech innovation versus regulatory and compliance obligations has, understandably, favoured the latter. However, as the current pandemic has shown, businesses need both flexibility and resilience to adapt to rapidly changing conditions, with the correct infrastructure underpinning the operational approach.This is where LIKE.TG has a huge role to play. As we continue to release solutions specifically designed for financial services, we can help organisations slash development times for new services – optimising investment by giving them the ability to build something or create a prototype – rather than spending months pondering business cases or detailed designs.Joining from my previous role at Lloyds Banking Group, where I led the use of the LIKE.TG Platform to deliver innovative ways to drive improvement and operational efficiency across the middle and back offices, I am hugely excited about our product roadmap and the compelling solutions that we will deliver in the coming months.With these new tools, LIKE.TG is helping financial organisations find the balance they need between the optimisation of investment and the speed and flexibility required by the ‘new normal’.As the demand for digital transformation continues to accelerate, so we are doing everything we can to be your strategic partner of choice – now and in the future.

As the labor market evolves, businesses must use all the tools to stay a step ahead of their competitors. Anything that can uncover the market's hidden treasures, enrich the working team, and alert about new candidate trends is in the ally for an HR manager or recruitment team. Gathering insights with job posting data is the new road many recruiters are taking now. What first seems like loads of repeating data, can power the most successful labor markets, indulging some of the best and unique insights. What does the job market have to offer? The job market's hidden treasures are often underestimated, there are a bunch of backstage opportunities that the regular recruiter misses. A report released by the U.S. Bureau of Labor Statistics showed that about 70% of all job openings are never advertised. Even though that type of information is concealed within the network of industry professionals, there are ways HR managers unveil it, that as by using job posting data. Companies often keep this data hidden so that other companies don't figure out what employees they are looking for and what new departments they plan to open. For example, if a company is hiring new marketers then it's likely that they are launching a new product or campaign. In contrast, if they are looking for new IT specialists they might be overmaking their website design. This is the type of information that companies don't share, but those who know how to access it, have a big competitive leverage on their competitors. Now how exactly do they access such data? It can be gathered from job posting data, not only is it instantly available, but it also can be analyzed from various perspectives leading to tons of insights. What can you find in job postings datasets? Job posting data is full of information, so much that it's even impossible to define. Each data point and data connection forms new details of insights into the skills and qualifications of employers, salaries, ranges, benefits, the company culture, and more. Here are some of the most popular data categories that are used in the job market: Job titles and descriptions. When such data is grouped and analyzed, recruiters can notice trends in what job positions are most popular, which take the longest to fill, what new positions have entered the market, and others. Salary ranges and bonuses. Setting a reasonable salary can be tough, it’s important that you do not fall behind competitors and don't set a salary too high. With job postings, you can analyze what others' benefits and salaries offer and then compare the data to your benefits and set an ideal salary based on it. Benefits offered by companies. When data is transferred to graphs you can often notice small changes or migration of employees. You can often find the reasons for migration in the data about company benefits, like paid time off, health insurance, training, etc. When two salaries are similar but one of the companies offers many benefits, it is pretty straightforward where the employee will migrate. Job requirements. The same job position in different companies can consist of different requirements. Even though each job position is altered for its company specifics, you can find out with data which of the requirements work best. During the hiring process, it’s very helpful to have a centralized platform, where you can manage all applications and see where the insights from newly-gathered job posting data could be applied. For example, Recruit ATS is an advanced applicant tracking system solution that allows HR professionals to build a streamlined recruitment process and effectively manage applications and hiring practices. Use job posting data to your advantage Having access to job posting data means you'll have data at hand before others even start to collect it from various sources. This means that insights into all market trends, competition, and emerging industry shifts will always keep you one step ahead. It’s also great to have trusted HR software to be able to manage those insights according to your needs. Job posting data is not just going to help you create the best job offerings. To get the best out of it you must know how to use it, so here is a dive into ways you can incorporate the data: Compare job postings 92% of employees would consider leaving their current jobs if offered another role with a company that had an excellent corporate reputation. Mostly, the corporate reputation relies on a company's job offerings, not only work-wise but also on the amount of paid leaves and the overall company culture. When putting together a job posting, companies can check out data to figure out what requirements and benefits are most employee luring and learn the best practices from the best market holders. Discover the labor market Even when your company isn't looking for new employees, you should always keep track of the labor market, which job positions are most in demand, what new roles are opening up, what skills are mentioned in each posting, and what job positions are slowly phasing out. It's especially important to keep track of new job roles because once they become popular, it will be tough to find a good specialist for your company. The same goes for positions in demand, you need to cater to your employees in demand so that they stay for someone with a better offering. Uncover new strategies As companies get more eager to hire the best employees, they will start to incorporate new strategies and tools for attracting talent. You can use job posting data to detect those tools and consider how to improve them so that they will work for your company. While working on these strategies, it’s also worth keeping in mind that you would need to have everything set up to retain this newly acquired talent. That’s why HR specialists should also incorporate strong retention practices to ensure new employees are getting the needed support during onboarding and as they start working. Enrich labor market data When you think of job posting data overall, the idea is for it to enrich a company's insights, improve its decision-making, and provide a more comprehensive view of the labor market. Even research has claimed that highly data-driven companies are 3 times more likely to show better decision-making. Companies with a filled employee base can analyze data to understand the evolving industry and then find the right training for their employees. This will free them from searching for new candidates but will allow them to grow together with the market and trends. Key strategies to customize your job postings using data Creating the ideal job posting doesn't comply with finding data about the most effective postings and copying them, it's rather about learning from those postings and creating something custom for your company. Here are some strategies and tips you can use to create the ideal job posting with data: Skill assessment. Companies often choose a benefit and build their job posting around it, you need to look into their performance cycle beyond titles and identify your company's core value for employees. It must be a benefit that's hard to find in other organizations and will interest the best of candidates. Goal alignment. Even if data shows that a certain job position is trending at the moment, before jumping on the train with others, you need to align your goals and needs. Decide whether that type of position is needed in your company and if it will actually benefit you. Industry and company research. Invest your time in analyzing data about your specific industry and competitors, and understand their goals, challenges, and strategies. As you understand those aspects, you will be able to set greater goals, overcome your challenges, and build better strategies. Networking. Sometimes dragging a one-of-a-kind employee from company to company isn't an option. That is when you can use job posting data to network with other companies, exchange valuable insights, hidden job referrals, and even employee trading. Conclusion As we have established, job posting data is the gateway to uncovering hidden gems of the labor market. The data covers many aspects of the job market, including employee involvement and performance at certain positions, competitors' job offerings, and more. With this data, you can learn many new insights and stay ahead in the game with well-created job postings that attract top talent. Try Workmates Interactive Demo Click trough it yourself withinteractive demo. Try It Now

Customers expect the same great experience no matter where or how they interact with an organization. Providing that seamless experience can be challenging for organizations spread across multiple entities, locations, and ownership models. LIKE.TG service organization management capabilities can help unify the customer service value chain on a single platform.Many players are involved in getting an organization’s products and services to customers. The company’s value chain may include physical locations that serve customers, such as branches and offices, and the staff members who work at those locations.The locations don’t have to be physical. Think fully online banks. They don’t have to be owned by your company either. Think auto dealerships, which are not owned by auto manufacturers. These locations could even have some products and services installed, such as self-service kiosks, to serve customers.We call these entities that make up this part of the value chain service organizations. They often serve as the face of the business to customers. The trouble with inconsistent customer serviceTypically, the processes, systems, and data storage in the company’s headquarters—or in the brand’s internal locations, such as retail stores—are exclusive to company-owned locations. This leaves external locations, such as franchises, dealerships, call centers, and authorized resellers, unable to provide the same level of customer service, frustrating agents, external staff, and customers.Another common pain point is lack of visibility into the status of critical products and services installed at the location, such as equipment, self-service kiosks, and other hardware and software. This often results in broken equipment, delayed service, and decreased customer satisfaction.​Unifying systems, processes, data, and peopleUsing a customer service workflow solution with service organization management capabilities can unify systems, processes, and business data on a single platform, connecting: Internal, company-owned business units External, third-party-owned business units Outsourced operations This empowers staff in external business locations to offer the same high level of customer service as internal business locations. It also provides the ability to observe day-to-day operations at noncompany business locations—and to roll out consistent processes and knowledge to both company- and noncompany-owned locations.LIKE.TG Customer Service Management service organization management capabilities can enable businesses to track and manage products and services installed at these locations.​ The solution can also facilitate case submissions, help requests, and case resolutions for these install base items​.With this foundation, businesses can start delivering a unified brand experience across every customer touch point.

Sept. 15 through Oct. 15 is set aside as Hispanic Heritage Month, a time to recognize and celebrate the rich cultures and extensive heritages of Latin Americans. At LIKE.TG, our Unidos at LIKE.TG employee belonging group honors and provides space for these communities and their friends and allies year-round.This year’s national theme is “Latinos: Driving Prosperity, Power, and Progress in America.” Three LIKE.TG employees embody these characteristics. Hear their stories as they share the symbolism behind their favorite artifacts.

Holidays are as different as the individuals who observe them, yet they all have a way of bringing people together. Celebrating the diversity of faiths and traditions cultivates camaraderie. That’s what our Interfaith at LIKE.TG Belonging Group espouses.LIKE.TG employees from different faiths find common threads throughout the various traditions. Here, they share their favorite parts of their holiday celebrations.

In an increasingly connected world, the language barrier can be a significant obstacle to communication and understanding between people from different cultures and regions. However, with the advancement of translation apps and technology, such as artificial intelligence (AI) translators, we are granted the opportunity of overcoming this barrier more efficiently than ever.In this article, we will explore the impact of AI translators on global communication, focusing on log-distance love, cross-cultural romance and real testimonies from users such as influential TikToker Douha Laribi and her experience in overcoming language barriers with Peruvian TikToker Alexis José Cañañaupa, popularly known as Cañita.Breaking barriers with the help of technologyDouha Laribi and Cañita‘s story is a vivid example of how technology can break down language barriers and open new opportunities for communication and human connection. On a platform like TikTok, where content can transcend borders and reach audiences around the world, the ability to communicate in different languages ​​becomes crucial to expanding reach and influence.The Douha Laribi experience: Overcoming language limitationsFor Douha Laribi, a TikTok star of Arab descent, the language barrier had always been a challenge in her social media career. However, everything changed when he met Cañita in a TikTok battle and they fell in love. Even though they spoke different languages, AI-powered translation apps became their ally to overcome this barrier and deepen their connection.Forging a digital path: Cañita’s rise in the world of social mediaCañita, a prominent Peruvian digital influencer, began his journey on TikTok by sharing videos of his interactions on Omegle. Despite facing the challenge of having his account suspended twice, he persevered and eventually managed to establish himself as a recognized figure on the platform.His dedication and talent led him to reach a significant milestone in April of this year (2024), when he was invited to compete in one of TikTok’s most prestigious leagues. With his creativity and charisma, he captivated the audience and was crowned the winner, receiving an impressive prize of one million dollars in donations.The chance meeting with the influencer Douha, from Dubai, added a new chapter to her growing international fame. His collaboration and connection on the platform further contributed to his reputation as one of the most prominent and respected influencers in the digital world.The role of AI translators in global communicationAI translators, such as Voice Translator, play a crucial role in global communication by enabling instant voice translation into multiple languages. These tools not only facilitate communication between people of different linguistic backgrounds, but also promote cultural understanding and the exchange of ideas in an increasingly interconnected world.The future of global communication: Challenges and opportunitiesAs machine translation technology continues to evolve, we face new challenges and opportunities in the realm of global communication. While AI translators have proven effective in overcoming language barriers, there is still work to be done in terms of accuracy and adaptability to different contexts and dialects.In conclusion, AI translators represent a step forward in eliminating the language barrier and promoting global communication tools. With testimonies like that of Douha Laribi and Cañita, we can see how these tools are transforming the way we relate and connect in a diverse and multicultural world. However, it is important to remember that technology is just a tool; True human connection arises when we open ourselves to understanding and appreciating each other’s linguistic and cultural differences.

New digital experiences are imperative to win market share and attract new talent. The speed to build these experiences directly impacts how organizations differentiate. However, there aren't enough trained software developers to meet the new demand. There needs to be a better way.LIKE.TG® Creator Workflows, supported by App Engine and IntegrationHub, provide a strategic low-code platform to help organizations: Deliver workflow automation fast with a consumer-grade user experience. Enable siloed systems to work together. Create more efficient and productive ways to get work done. The Now Platform® Rome release introduces many new features that make Creator Workflows even more beneficial for your business.Enterprise-ready low-code for citizen developmentApp Engine helps you build digital workflows fast on a single, low-code platform. App Engine Studio, available with App Engine, can help empower developers of all skill levels to build apps fast in a guided visual development environment. It provides everything creators need to build mission-critical workflow apps with ease.Brand-new collaboration features in the Rome release can help organizations gain more developer productivity. IT can set up successful citizen development programs with enhanced support for governance and new foundational features.Low-code is powerful when all developers, regardless of skill level, can participate and build apps together. In the Rome release, we’ve added native collaboration support to App Engine Studio. Creators can invite one another to team up in development projects without worrying about underlying technical nuances with co-development. More developers can build better together. Apps can be built fast, by more people.To facilitate structured collaboration, we’ve expanded Delegated Development to App Engine Studio. With a few clicks, administrators can specify granular access to features and functions in App Engine Studio. New app collaboration descriptors help tailor access permissions to the nomenclature for your developer personas. These features help make citizen development with App Engine safer and align better with your IT culture.We’ve also enhanced mobile development. The fully revamped Mobile Wizard within App Engine Studio provides in-depth customization of your mobile experience right from the start. With this new feature, you can add production-ready mobile front ends to your apps in minutes.Lastly, with the Rome release, App Engine Studio includes industry-standard source control. Admins can benefit from more sophisticated version control and app authoring capabilities. This accelerates app development without sacrificing data integrity.Rapidly build and configure mobile apps ​One of the most exciting aspects of the Rome release is the introduction of Mobile App Builder, a brand-new development environment that allows creators to leverage the full power of the LIKE.TG mobile platform. Mobile App Builder serves as the replacement to Mobile Studio. The new environment offers a streamlined approach to mobile app development that creators of any skill level will be comfortable with. This tool provides an array of intuitive mobile app building blocks for inexperienced creators, in addition to feature-rich capabilities that deliver the flexibility and depth necessary for pro developers.Mobile App Builder is tightly coupled with Mobile Card Builder to provide a framework focused on reusable, modular components. This both expedites mobile app development and encourages collaboration.To make mobile app development even more accessible, Mobile App Builder is also an integrated aspect of App Engine Studio. Using the new Mobile Wizard, creators can harness the power of Mobile App Builder in a simple, guided fashion.The Mobile Wizard is designed with citizen developers in mind. It can bring a dynamic mobile experience to life in just a few easy steps. Once a mobile experience has been created, users can dive into the rich capabilities of Mobile App Builder without leaving App Engine Studio.This latest innovation puts Mobile App Builder in the hands of low-coders using the same tab-based system they would use for data or automation design. These new features make it easier and faster than ever to bring world-class mobile experiences to life.Keep work flowingLIKE.TG Flow Designer enables users to easily create end-to-end digital workflows and automate any process—from simple productivity to complex transformation—in a low-code, natural language environment. LIKE.TG continues to invest in this flagship workflow tool in the Rome release, with several enhancements, including the introduction of Error Handling and Decision Designer.Error Handling automates notification and remediation of flow errors to keep work flowing. Previously, if a flow encountered an error, it would stop abruptly. As a result, workflows stalled. Errors were only discovered upon end-user reported delays. Admins then had to respond to urgent, unplanned work to investigate, triage, and identify resolution.In the Rome release, developers can add proactive error handling steps that auto-initiate whenever a workflow error occurs. This helps improve workflow uptime, resulting in fewer support tickets, less emergency action by admins, and smoother operations across the enterprise.Decision Designer decouples decision logic from flow design so business users can configure decision criteria without relying on IT. With a few simple selections in an intuitive interface, business users can easily create decision tables with decision rules, evaluation criteria, and results for inclusion in Flow Designer flows and other LIKE.TG business logic. Decision Designer is available for Quebec in the September Store release, with Rome support planned by November.Connect LIKE.TG workflows, fastIntegrationHub simplifies cross-enterprise automation at scale by accelerating LIKE.TG workflow connectivity across critical business systems. In the Rome release, we’ve added IntegrationHub Import to IntegrationHub. This new feature streamlines large and complex data imports by automating this previously complex process down to three simple steps configured in an intuitive UI.Additionally, the Rome release adds more flow templates to speed automation development. Available in App Engine Studio and the LIKE.TG Store, these flow templates provide best-practice starter workflows complete with seeded integrations.Automation developers no longer have to start from scratch. More than 30 flow templates are now available in the LIKE.TG Store, covering six common flow patterns: Notifications Document management DevOps Access management Customer relationship management Additional integration use cases, such as robotic process automation (RPA) and survey automation These are just a few of the many new features in Creator Workflows in the Rome release. Learn more about the latest innovations at Now at Work.

In today’s economic headwinds, organizations are looking for ways to make workers more productive and drive operational efficiency. Generative AI—where machines “understand” human language and respond to and act on it—can make that happen.That's why I’m excited to announce LIKE.TG® Generative AI Controller and Now Assist for Search. Generative AI Controller seamlessly connects the Now Platform® to generative AI providers such as OpenAI and Azure as if they were built right in. Now Assist for Search adds new capabilities in search to help users get the information they need, fast.AI for everyoneTeams across LIKE.TG have been studying and creating generative AI for several years. It's always been core to the Now Platform. These products build on existing AI and robotic process automation (RPA) technologies to streamline workflows, accelerate productivity, and create incredible customer experiences.Generative AI Controller and Now Assist for Search help expand our functionality by layering on the power of generative AI. In designing the products, our goals were to improve the user experience and make our customers' ideas reality. There’s no need to change platforms, learn a new coding language, or integrate a separate application. Our customers are amazing and teach me something new every day. Some look miles ahead—they’re curious about the impact AI may have on their business. Others are more interested in AI innovations down to the scientific level. Yet every customer is committed to improving their processes and workflows via the Now Platform to make their work better.Generative AI enhancementsThese products are all about accessibility: We looked to bring the great technologies available in the world today into the context of the Now Platform using our Integration Hub architecture. Here are a few of my favorite enhancements to give you a sense of what’s possible: Search: Search results are more specific. Now they directly answer the question rather than just providing links or general information as they did previously. Improved fallbacks: Generative AI can step in when a virtual agent can’t find certain information or when there are gaps in customer experience. This new functionality creates an elegant catch-all, allowing the agent to deliver a smooth experience and keep the conversation on track. Personalized conversations: Generative AI can take information received from a user in an email, such as location, and respond in a way that’s tailored to the user and their unique situation. For example, if a user notes that it’s snowing in their town, generative AI can respond in a human, conversational way: “I hope you stay warm and safe.” Cross-team collaborationWhat’s most interesting to me is these products were much closer to the finish line from the start because of our existing low-code platform. LIKE.TG teams just had to fill in a few gaps in technology, as opposed to building out everything from A to Z.Even so, these products would not be possible without the collaboration of many teams, including platform engineering, platform and product management, and our Advanced Technology Group, which focuses on AI. Our world-class AI research team has continued to accelerate our generative AI technology roadmap.We’re committed to bringing generative AI everywhere through the Now Platform low-code experience. This is one of the first steps in the journey to make the technology more accessible. I can’t wait to see what our customers do with it.Find out more about LIKE.TG AI innovations.

Updated Oct. 5, 2023More than two decades ago, organizational theorist Dave Ulrich recognized a problem: Most businesses were underusing human resources by treating it like an administrative function rather than a strategic powerhouse.UIrich introduced the concept of HR shared services, a model that aims to boost the strategic impact of HR teams by streamlining legacy systems to drive greater agility for employees and improved cost savings for the bottom line.An uncertain labor market, inflation, and increasing pressure to cut costs have raised the stakes for HR. As a result, executives are showing renewed interest in Ulrich’s model. Let's look at how unleashing an HR shared services strategy can transform your HR function and team.From chaos to clarityAs Ulrich discovered, navigating HR services can be an arduous task for employees. Agents and users must grapple with fragmented service centers and outdated systems while facing a lack of transparency throughout their processes.In the realm of HR service, visibility remains a considerable challenge. Service teams often find themselves operating in silos, impeding their ability to gain comprehensive insights into their service operations. This leads to a cumbersome experience for employees, who must navigate multiple portals, often with limited self-service capabilities.In this complex landscape, both sides of the service request process crave an improved and seamless experience. Solving this is about more than enhancing efficiency; it's about streamlining operations, reducing costs, and saving time for HR organizations.AI for better self-serviceIn Ulrich’s original vision for HR shared services, the three branches of HR—Centers of Excellence, service centers, and business partners—could share resources and best practices. AI wasn’t part of the mix.Today, however, HR teams can automate many repetitive tasks with AI capabilities to create a smarter, more connected experience for the whole organization. Modern digital platforms can perform microlevel tasks, such as automatically: Handling a new hire’s onboarding experience Serving up a quick how-to guide to a manager after a stressful meeting Unlocking AI to make it easy for users to get what they need with a 24/7 Virtual Agent that understands their requests in natural language With the power of AI, organizations can deliver relevant information, make predictions and recommendations, and automate repetitive tasks. These outcomes enable employees and customers to focus on areas humans excel at: creative thinking, customer interactions, and unpredictable work. How teams benefitAdopting AI as part of your HR shared services plan can deliver the capabilities, security, and analytics you need to help people work easier, faster, and smarter. When businesses switch to a shared services model, the whole organization can benefit in four ways: Supercharged productivity – Embracing a shared services strategy creates new opportunities to inject productivity into all areas of the organization. Using AI to elevate solutions, products, and employee workflows can free employees to focus on the work that's most important and rewarding. Automation and consolidation – Using automation can simplify the number of tools and systems that need to be maintained. Content governance can help ensure self-service information is continuously relevant and effective. Business resilience – Under a shared services model, HR uses its resources more efficiently, allowing teams to respond faster. AI and automation help free HR decision-makers for high-level planning, meaning no conversation happens without HR’s input. Cost and time savings – Streamlining processes helps reduce costs and save time for employees. The division of labor is more efficient since experienced HR professionals can handle strategic decisions while other teams take care of lower-hanging fruit. AI-powered HR shared services in actionAs a company dedicated to fostering connections and delivering happiness, Zoom embarked on a journey to enhance its employee and customer experiences. The company partnered with LIKE.TG to optimize its internal processes and provide exceptional support for its 8,000 employees, affectionately known as "Zoomies."With historical growth, Zoom had acquired various disconnected tools. The company realized it needed to better connect its employees to align with its culture of delivering happiness. LIKE.TG AI-powered HR and IT solutions enabled Zoom to consolidate all its employee services and support into a unified service portal called AskZoomPX.Offering consumer-grade self-service, AskZoomPX became a one-stop shop for HR services and knowledge base articles, averaging 2,000 monthly tickets. This empowered Zoom employees, especially new hires eager for self-service info, to find what they needed when they needed it.By centralizing support, LIKE.TG helped Zoom reduce mean time to resolution (MTTR), resulting in significant annual cost savings. Zoom reduced simple queries by 75%, freeing agents to focus on strategic tasks. Providing a single source of truth, this centralization also led to more resilient IT and HR services and better-informed decision-making.Partnering with LIKE.TG, Zoom upgraded its employee experience and improved its IT service efficiency while maintaining its dedication to connecting people and delivering happiness.Find out more about building an HR shared services strategy to drive productivity while boosting bottom-line benefits.

Simplifying the SpaghettiWhen I listen to our telecommunications customers describe their biggest frustrations, a consistent theme is the need to seamlessly connect across silos, systems, and processes. Work should be intuitive.But as work-from-home directives have transformed living rooms into makeshift offices, classrooms, and gyms, telcommunications providers – the backbone of the new normal – must transform operations and remove friction points to deliver seamless work experiences as transmission loads and reliance on networks skyrocket.As companies prepare to restart in the second half of 2020, telco executives must ensure that COVID-era digital transformation projects fit this new framework properly.Among all the changes for telcos this year, one thing has remained the same: the need to seek competitive advantage through greater agility and scale. Digitizing to become more customer-centric is non-negotiable, regardless of a company’s size or market position.Telcos require increasingly smart and flexible combinations of technology infrastructure, as they simplify the process of meeting the communication needs of consumer and enterprise customers.The customer journey, however, could hardly be more complex.Take the home broadband installation process: internet service providers must navigate numerous touchpoints in the provisioning process – including wholesale backhaul and transit providers, peering partners, physical installation, delivery and set up of routers, activation – before billing the customer.While most enterprises have four to five core platforms in their ecosystem that employees need to manage, for telcos that number is often greater.Digital transformation of the telco enterprise, therefore, two major goals: Unlocking productivity through automation and orchestration of workloads across every department, and creating great experiences for customers and employees – by focusing on what people encounter, observe, or feel when they interact with a service. Employees, for instance, shouldn’t have to spend a lot of time looking for things; to the contrary, things should come looking for them.It is this industry-wide challenge to simplify spaghetti-like internal systems and processes that led LIKE.TG to develop a solution specifically for telecommunications providers.Delivered in partnership with Accenture, our suite of workflows will change how telcos operate and support their delivery of reimagined customer experiences.We’ve created intelligent workflows that align customer care and service assurance by proactively anticipating customer-facing issues and addressing them quickly. Our solution uses machine learning to help remove back-office bottlenecks and orchestrate workflows between departments.By applying intelligence to everyday processes within the telco – prioritizing, categorizing, routing workflows, predicting anomalies – employees get more work more easily. Data can be quickly and accurately correlated to identify common errors. Remediations can be predicted, freeing up employees to personalize the customer experience.Francesco Venturini, Accenture’s senior managing director and communications & media industry lead, said this new set of integrated solutions will improve automation, efficiency, and effectiveness in customer service management, service assurance, and intelligent network operations through a combination of technology, analytics, and operation solutions.Complexity demands simplicityAs organizations prepare for the next wave of challenges, investment in digital transformation will help reshape business and boost productivity. With the transition to 5G underway, and as utilities move into broadband and telcos eyeing new opportunities in the energy industry, customer experience will become the next competitive battleground.LIKE.TG’s telecommunications solution accelerates digital transformation, breathing new life into legacy platforms and putting people at the heart of every workflow. The onus is on senior executives to ensure that native digital experiences go well beyond front-of-house teams to embrace the enterprise.

As an SEO Manager and technology enthusiast, I am fascinated by the potential of artificial intelligence (AI) to revolutionize our world. However, I understand that for many people, AI can be a daunting and mysterious concept.Therefore, I am here to provide you with a comprehensive guide to understanding AI, from the basics to the future.Fundamentals of Artificial IntelligenceEssentially, AI refers to the ability of machines to perform tasks that typically require human intelligence. This includes items such as:Speech recognition.Decision making.Problem solving.AI systems can improve their performance over time by learning from data.There are various types of AI:Machine learning.Natural language processing.Robotics.These technologies have a wide range of applications, including healthcare, finance, transportation, and entertainment.History of Artificial IntelligenceArtificial intelligence (AI) has been in existence for several decades, with the first AI program developed in the 1950s. However, it wasn’t until the 21st century that AI made significant progress, thanks to advances in computing power, data storage, and algorithm development.One of the most significant breakthroughs in AI was the development of deep learning, which enables AI systems to learn from vast amounts of data.The development of AI applications, including self-driving cars, virtual assistants, and image recognition, has resulted from this.The mysteries surrounding artificial intelligenceThe field of artificial intelligence is intriguing, but also raises concerns about job security. Despite these concerns, experts predict that AI will create more jobs than it eliminates.One of the most fascinating mysteries surrounding AI is whether it possesses consciousness.Although AI can perform complex tasks, it lacks the emotions and self-awareness associated with human consciousness.This has sparked a debate about the ethics of AI development and use. The possibilities and innovations that will emerge as we continue to explore and understand this revolutionary technology are exciting.Types of Artificial IntelligenceAs mentioned earlier, AI has various types. Machine learning is one of the most common, where AI systems are trained to learn from data. Natural language processing involves AI systems’ ability to understand and respond to human language.Robotics combines AI with physical machines to perform tasks such as manufacturing and assembly.The Benefits of Artificial IntelligenceAI provides many benefits, including improved efficiency, accuracy, and productivity. AI systems can perform tasks faster and more accurately than humans, resulting in significant time and cost savings. Additionally, they can analyze vast amounts of data to identify patterns and make predictions, which can be valuable to businesses and organizations.AI can also enhance healthcare outcomes, with applications such as personalized medicine and disease detection. Furthermore, AI has the potential to address critical global challenges, such as climate change and poverty.Risks and Concerns Related to Artificial IntelligenceWhile AI has many benefits, there are also risks and concerns to be aware of. One of the most significant risks is the possibility of AI being used for malicious purposes, such as cyberattacks and surveillance. Additionally, the impact of AI on privacy and its potential to reinforce societal biases are also concerning.Another issue is the possibility of AI making harmful or unethical decisions.Therefore, it is crucial to ensure that AI is developed and used in an ethical and responsible manner.Understanding artificial intelligenceTo comprehend AI, you require a fundamental understanding of computer science and programming. Nonetheless, you don’t need to be an authority to learn about AI. There are numerous online courses, tutorials, and resources accessible to assist you in getting started.It’s also crucial to stay current with the latest AI advancements. This may involve perusing news articles, attending conferences and workshops, and following experts in the field.Tips for learning more about AIIf you are interested in learning more about AI, here are some tips to get you started:Take an online course on AI or machine learningAttend an AI conference or workshopFollow experts in the field on social media.Read books and articles on AIExperiment with AI tools and applicationsThe future of artificial intelligenceThe future of AI is full of possibilities and exciting. Advances in machine learning, natural language processing, and robotics are expected. AI will also help address pressing global challenges, such as climate change and healthcare.However, it is crucial to develop and use AI ethically and responsibly.This includes addressing concerns about privacy, bias, and decision-making.ConclusionIn conclusion, artificial intelligence (AI) is a rapidly evolving field with the potential to revolutionize our world.However, there are also risks and concerns that must be addressed.By staying informed about the latest developments in AI, we can prepare for the future.To keep up with the latest trends in technology, learn languages, discover new places, and immerse yourself in different cultures, visit LIKE.TG’s blog.Expand your horizons with us.REMEMBER !!!Do not hesitate to visit our LIKE.TG website and contact us for any questions or problems you may have, and of course, take a look at any of our blog articles.