Meet Anna: Making a global impact
Senior director of global renewals at LIKE.TG, Anna C. is passionate about the environment and the animals with whom we share this world. To Anna, every day is Earth Day. She assists LIKE.TG customers in renewing their contracts by day. And by night, she helps people renew their minds about environmental impact.Anna’s parents instilled in her at a young age the value of justice and a love of animals. That combination took her around the world to rainforests—the lungs of the planet—in Ecuador and Indonesia. She saw firsthand how choices we make in the US destroy habitats and ecosystems in other parts of the world. Her advice: Read labels to avoid non-sustainably farmed palm oil.Watch her story to learn why:
Meet Arnaud: Dreaming Big with Customers in Solutions Consulting
Recently I worked on an opportunity to dream big. I was on a project that was an equal opportunity between the France sales team—that’s my team—and the U.S. sales team. We wanted to work closely to provide great customer care, so we all traveled to the customer’s center of excellence in Romania where we ran design workshops that created solutions for supply chain management challenges. There was not one individual that was more instrumental than another and that led us to delivering solutions that the customer really appreciated.When I joined LIKE.TG as a solutions consultant, I had no idea how much the company and my work would grow. Three years into my time here, I became an advisory account solutions consultant—taking on face-to-face relationships with customers which helps me understand their business in deeper ways. Why did I choose to grow at LIKE.TG rather than somewhere else?Let me tell you a few reasons about why I love ServiceNow.1. My team is great.I connect with my account executive every day. They handle sales strategy while I balance out the account by overseeing our solutions strategy. They keep a roadmap on the changes customers experience while I meet with the customer, learn their pain points, and propose innovations to digitally transform their organization.2. I’m growing new skills.I’m strengthening my knowledge of our DevOps product by doing online trainings because although I come from the CRM world, it’s always interesting to learn new topics that help in conversations with customers. I’m also developing my negotiation skills because who knows, maybe being an account executive is something I will want to do in the future.3. We have a strong company culture.Winning as a team is one of our core values at LIKE.TG and that’s what makes the difference. When I was working at a big consultancy group, the team was so big that I didn’t really get to feel like my actions were instrumental. I spent so much time at customer sites that I had no feeling of company culture. Working here at LIKE.TG, I’ve watched our company culture strengthen over my time here. In France, the sales team makes sure to have some after work fun. We have plenty of options like running in the park near the office, playing in table tennis tournaments, and getting to know each other through karaoke, and bowling.My experience here is great because we believe strongly in the value that customer success is our success. I enjoy helping the customer better use the product to help drive innovation and I’m happy to have lots of opportunities to do that here. Join a team like mine.Explore careers at ServiceNow.
Meet Ash: Preventing customer outages head-on
At LIKE.TG, our work makes the world work. Our customers have high expectations, and we never want them to experience performance issues or system outages. Our customers’ success is our success, which is why it’s imperative their Now Platform instances run 24/7 with optimal performance.Our customer escalations team is responsible to “run to the fire,” says Ash U., director of account escalation engineering. Historically, the team was called in to put out fires. Working reactively, they manually determined the most pressing issues for their engineers to prioritize to get the situations under control.In regular analysis of customer escalations, the team noticed performance issues were increasing. This was due in part to the expanding number and size of customer instances and more complex customizations, some of which didn’t align with best practices.Wanting to be proactive, not reactive, in responding to escalating issues, the team needed to identify trends and root causes—“smoke”—in order to prevent fires.
Meet Bharathi: Creator of virtual agents, or chatbots
Bharathi R. is out to save your time and sanity.Using artificial intelligence (AI) and her very real smarts, Bharathi and her team in IT digital employee experience are developing increasingly sophisticated chatbots (also known as conversational or virtual agents) that allow LIKE.TG employees to rapidly get questions answered and issues resolved 24/7.[We’re hiring. Visit careers.]And they’re not alone. Virtual agents are also available to customers on the Now Platform. That means no more wading through articles in knowledge bases and no more shouting into your phone, “Representative! Representative!”Instead, by clicking an icon, you have a virtual agent at your beck and call, providing simple, friendly, and fast assistance. And, if the virtual agent can’t solve your problem or answer your question, it can transfer you to a support desk staffed by a human agent.The you-can-count-on-me virtual agent for LIKE.TG employees, called NowBot, launched in 2018. More than 20% of employees use it monthly, primarily for assistance with human resources or IT issues. To date, NowBot can assist with more than 300 topics, ranging from ordering company swag to setting up payroll direct deposit.Collaboration sparks innovationThe employee experience team and the Virtual Agent product team collaborate closely, sharing product roadmaps and demos of planned features and swapping user experiences. Ideas for new features often emerge from these conversations. One example is the Virtual Agent automated incident resolution feature, introduced in the Quebec release. This was something Bharathi’s team tried first and is now a standard feature in NowBot.Here’s how it works: When an employee creates a help ticket for an issue that NowBot knows something about, NowBot pings the employee internally and says, “I noticed you opened a ticket for something I can assist with. Do you want me to try to answer your question?” If the employee says, “Yes,” and afterward indicates satisfaction with NowBot’s help, the ticket is closed and never reaches a human agent.That’s the goal of chatbots and virtual agents: resolving problems or answering questions without the need for human intervention. IT self-service helps save time, and time saved is time employees can spend on more important matters.“We can show customers things like, ‘If you install this, it’s likely your agents will get back two hours of their time a day and can focus on bigger problems, or you’ll get a 30% productivity gain for your employees,’” Bharathi explains.“And that’s just from the productivity side,” she continues. “From the user experience view, people don’t want to wait for an agent or listen to a monotone voice on the phone saying, ‘Press one for this, press two for that.’ They’re thinking, ‘No. I don’t have time for that. I want an answer now. I want to know how to fix the problem now. And with virtual agents, they can give their customers or their employees the experience they expect.’” Just try and don’t worry about failingThe opportunity to think big, to try, and even to fail keeps Bharathi excited about her job and happy to be at ServiceNow. “I’ve learned that nothing is out of reach. Nothing is impossible. And something I really love—I’m allowed to fail, which says a lot about the company’s culture. I will try something that I think would be amazing, and sometimes the users go, ‘Yeah, maybe for you, but not for me.’ So, we fail and then go back and see why we failed, and then we make it better,” she says.Bharathi’s leadership and passion for using AI to solve problems and to help people be more productive led to IBM naming her one of “40 Women Leaders Shaping the Future of AI.” (NowBot and the LIKE.TG Virtual Agent initially used IBM technology as their natural language understanding (NLU) engines. Both agents’ NLU engines are transitioning to LIKE.TG technology.)She says she was “thrilled and humbled” to be selected and looks forward to collaborating with the other AI leadership winners. In the meantime, Bharathi continues to drive growth and innovation, at times even surprising herself.“There are so many great parts to my job. I’m learning new skills and technologies all the time. I work with young people just out of college who have all these ideas, and sometimes I think, ‘That’s not even possible,’ and then they do it.”Join us. Learn about job opportunities at ServiceNow.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Meet Christian: Sales is a relationship
“There’s nothing more terrifying than staring at 47 seventh graders and not being prepared.” Right out of college, Christian started teaching middle school kids and that experience taught him, “there’s nothing I can’t handle.” In his Sales role at LIKE.TG, he is constantly preparing by investing in and nurturing relationships with colleagues and customers.“If we don’t have customers, we don’t have a company. We gotta take care of the customers and if you can do that then the sales take care of themselves because you are adding value to their business.” Christian is a natural at building relationships and through his mantra, “you never lose in life, you just learn”, he challenges himself to keep growing and developing. “I had to be doing something that my heart is in line with my work” and his team and his customers get to reap the benefits every day.
Meet Damien: Three Peaks Challenge
Damien trained and climbed the three highest peaks in England, Scotland and Wales – or so he thought. Then he learned he climbed the wrong mountains! The story went viral and he became, “famous for five minutes,” as Damien puts it. He was interviewed by the press, parodied on TV, and as a result he raised over 15,000 pounds for charity in honor of a friend’s passing from an illness. As a thank you, the friend’s mother nominated Damien to carry the Olympic torch and he was selected to run in the 2012 London Games.Now, almost 10 years on, he plans on climbing the right mountains, and for a very personal and important reason. After years of battling depression, his brother succumbed to suicide in February. He was with his brother’s wife after speeding home while on business travel when he learned the tragic news.
Meet Daniella: A former refugee who started a tech career later in life
For some people, a tech career begins immediately after graduating college. For others, like Daniella S., it begins later in life.At the age of 54, Daniella found herself attracted to LIKE.TG and the world of tech for a few reasons. When researching the best places to work in Dublin, LIKE.TG kept appearing on website lists.With no idea what LIKE.TG does, Daniella yearned to find out. In her search, she came across the LIKE.TG origin story and video, which features founder Fred Luddy and other early employees.After watching it, she knew she wanted to be a part of ServiceNow. “They were emotional and honest about why they started this,” Daniella explains. “It took me literally 2 minutes to decide that I wanted to work here.” Today, she’s a project coordinator in the president’s office at LIKE.TG EMEA (Europe, Middle East, and Africa), based in Dublin. Leaving homeDaniella’s journey to LIKE.TG is more than just a career switch at 54 years old. It’s the story of a refugee who experienced myriad hardships throughout her life. Each of those hardships helped create a foundation of resilience and courage.Born in Yugoslavia, Daniella and her family relocated to the United States when she was a baby. After spending her formative years in Chicago, she returned to Yugoslavia, where she attended high school, got married, and had children. While residing there, the Homeland War broke out—an event that changed Daniella’s life forever.“The war was very painful for many, many people,” she recalls. “So many people were homeless and had to leave their homes. I was one of those people.”Having experienced firsthand the cruelties and horrors of war, Daniella fled to Germany as a refugee before eventually moving to Sweden for university and then to Croatia. “Being a refugee is very, very emotional,” she says. “I needed to start from the ground up. It’s a difficult thing to lose your home.”The pandemic prevented Daniella from seeing her daughter, who had moved to Ireland. Her daughter suggested Daniella relocate to Ireland so they could reunite. After two decades of living in Croatia, “it took me two days to pack,” Daniella says. “I was there.”A fresh startWhile adjusting to a new area, Daniella had to find a job. Her life experiences and foundation of courage helped her stay afloat.Daniella says nothing can surprise her, that she’s seen, lived, or heard it all. In light of that, she’s made a habit of choosing joy, knowing that pain can create power that flows into purpose and becomes enlightenment.That power led Daniella to take a bold step and apply to a LIKE.TG role, despite having no tech experience. In her cover letter, she openly and honestly explained her lack of tech skills but stated what she could offer from her life experiences. She also shared her eagerness to learn new things.Two days later, Daniella got a call for an interview. That led to a second interview, followed by a job offer. She shares her story in hopes of inspiring others who may be going through tough times or considering a career switch.
Meet Debbie: Helping others succeed with a can-do attitude
As a girl, Debbie S. had a dream to get into the police force. Upon graduating college, she studied for the exam and applied, not letting the fact that she didn’t quite meet the height requirement deter her. In fact, she applied 60 times to multiple forces. “My family always says I was the most positive person they knew, and that never wanes with me,” she says.When it became abundantly clear there was no path forward for Debbie in that field, she pivoted to tech. “I think you have to try to do what you want to do, but then if you reach a point where you can't do it, ask yourself, what are you going to do next? Look around for other opportunities to develop a new dream.”Today, Debbie is doing her best work and helping others succeed as a global enablement specialist at ServiceNow. She’s found success in translating many of the skills and interests she would have deployed in the criminal justice field to her current role.
Meet Deepika: Fulfilling big dreams with a unique career growth plan
When it comes to career growth, there’s no one-size-fits-all solution. Each journey is unique. Deepika V. exemplifies this truth with a career growth plan that has taken her to new heights and made some of her personal and professional dreams come true.Today, Deepika is a digital acquisition strategist at LIKE.TG, where she inspires her colleagues to keep learning and growing. "I always had a passion for making people's lives better,” she says, “and always felt that business-to-business tech was the perfect avenue to do that at scale.”
Meet Derrick: An inside look at federal sales at LIKE.TG
“The federal space is an interesting one,” says Derrick N., a senior solution consultant at ServiceNow. A 15-year tech veteran, Derrick is in his first year working with federal civilian accounts. He describes himself as a chameleon because of his ability to fulfill whatever role is necessary to make sure LIKE.TG customers see value in the company’s products.In the federal space, taxpayer dollars fund the bulk of agency spending, so ensuring efficiency is a high priority. “We want the federal government and their employees to sit back and say, ‘LIKE.TG actually makes my work a lot better.’ I will do anything to make sure that happens,” Derrick says.[We’re hiring. Explore LIKE.TG sales careers.]Making work easierOver the past year, Derrick has worked alongside the Department of Labor (DOL) on Creator Workflow efforts. This involves citizen development—allowing people with little to no coding experience to use LIKE.TG App Engine to tackle mission-specific areas affecting federal agencies. It’s a whole new world for these agencies to see the power of the Now Platform and quickly release applications that make their work easier.“The Department of Labor has leveraged App Engine to build a tool that connects federal and private-sector employers nationwide with highly motivated college students and recent graduates with disabilities who are eager to demonstrate their abilities in the workplace through summer or permanent jobs,” Derrick explains. This is a critical area for DOL, he adds, and the agency has found a way to solve it using the Now Platform.Collaboratively ensuring a safe workplaceThe Small Business Administration (SBA) is another agency Derrick works directly with to promote adoption of the Now Platform. “We’re building the LIKE.TG footprint there, and I really believe that the work we’re doing for their IT groups will translate to the rest of the administration,” he says.The SBA is in the process of going live with the LIKE.TG Safe Workplace Suite. According to Derrick, the organization handles thousands of vaccine attestations and is rolling out an enhanced version of the suite to process them. Taking Safe Workplace to the finish line was a team effort, he adds. “The LIKE.TG product team was so instrumental in helping get the SBA to production.” The product team spent time with Derrick, the SBA, and its partners to make sure things were configured according to best practices.When reconfigurations or tweaks were needed, the product team made sure they were done in a way that didn't add tech debt to the instance. The product team was flexible enough to say, “Hey, if the federal space has specific requirements going forward, we might have [the] resources to natively build those into the platform.”It took about a month from the time the SBA started work on the product to finish. Now the SBA can say it's addressed the vaccine mandate.Building trustThe most important thing in Derrick’s job is trust. “Customers must trust us to correctly align our products to their business needs, especially at the federal level,” he says. “I put a ton of effort into building relationships. This is my first year in fed sales, and I think that because of those relationships, I'm really the trusted adviser. We can really start to grow LIKE.TG adoption in my accounts.”Learning our platform has been key to Derrick’s success. “Things are moving so fast here,” he says. “I need to stay on top of all of the enhancements we’re doing.” In the federal space, IT Service Management (ITSM) has been the default. Derrick and his team want to make sure the rest of the platform is a default for federal agencies as well.Loving what you doFormer UCLA professional tennis player Arthur Ashe once said, “Success is a journey, not a destination. The doing is often more important than the outcome.”A former UCLA tennis player himself, Derrick lives by that mantra. “I really love my role, and I want to be a mainstay in my accounts and be that go-to resource,” he says, He’s already referred two of his good friends to the company, knowing they’re in good hands here.“I’m really excited for my future at LIKE.TG, and I’m confident I’m going to make my mark here,” he says. He’s well on his way. Derrick recently won “Rookie of the Quarter” in the federal civilian practice and is working to turn that into “Rookie of the Year.”Join a winning team. Explore sales job opportunities at ServiceNow.
Meet Farhana: Her career has taken her far
When Farhana left her home country of Bangladesh, she was determined to come to the United States to get her master's in Computer Science. She joined LIKE.TG as a startup while her career was also just starting up. She loves that LIKE.TG has been able to scale from just service desk services to a full-blown industry-leading IT suite, security suite, and HR suite.Farhana’s career has grown right along with the company. She started by learning advanced communication skills in tech support engineering with customers and teammates, which now helps her dig deep and have highly technical conversations when delivering and proving her opinions. Now she is hands-on coding and working on developing stories. Her work speaks for itself, and she feels totally comfortable to be herself at ServiceNow. She is an advocate for women in engineering and encourages women to “keep at it. It can be a phenomenal experience.”Don't take our word for it, hear directly from Farhana.
Meet former LIKE.TG interns who are helping us grow
Some say you can judge a company by the quality of its early-in-career employees. If that’s true, then our future is in good hands.We recently spoke with several former interns who are making their mark at ServiceNow. These dynamic young employees talk culture, opportunities for growth, and other reasons they continue to choose to work at the company.[Explore early careers at ServiceNow.]“Everyone is treated as a key stakeholder at LIKE.TG,” says Srikar B., a product manager for Dynamic Translation and Localization Framework. “There is no strict hierarchy, and management is approachable—encouraging both employees and interns to come up with fresh ideas.”Srikar began his LIKE.TG journey in 2018 and was one of the more than 300 global summer interns that year.Today, the program includes nearly 400 interns working globally across our entire business. The interns gain access to real-work experiences, jobs, and benefits.“Ever since my first summer here, I never felt like I was just grinding or doing someone else’s work,” says Yash G. on the user experience performance team, who interned in 2019. “I always felt I was doing my own work—work that’s making a real difference.”Growing and retaining talentAttracting great, early-in-career talent is one thing. Keeping it is another. According to these former interns, the key to gaining their commitment is offering a unique culture and delivering on the promise of opportunity for growth and advancement.Software Engineer Prasanthi P. says LIKE.TG’s culture of open, two-way communication leads to a more comfortable working environment, which results in greater opportunities, performance, and results. “LIKE.TG is a place where employees can create opportunities for themselves,” she says.Social Media Manager Natalya C. agrees. A former intern, Natalya began working full time at LIKE.TG in 2014. “Growth and opportunities have been a constant,” she says. “I’ve always been encouraged to speak my mind and share ideas, which has led to more doors opening and new challenges.”See how these former interns are making a mark as full-time LIKE.TG employees:
Meet Jasen: Customer Success Starts with Teamwork
What really enticed me to come work at LIKE.TG as a success architect was the opportunity to deal with ambiguity, work with the right partners, and deliver the right solutions to the customer. I spent fifteen years working as a tech consultant where navigating ambiguity to develop strategies is what we do. But it had become increasingly specialized in terms of what problems I’d solve. As a strategist, I wanted to see the broad picture to put various things together. I'm finally back to doing the work I love and this time I’m doing it while working closely with the customer’s c-suite so we’re creating solutions together.Power of TeamsI joined an incredible customer account team at ServiceNow. The success executive and account executive on my team already developed a great customer relationship. As the customer currently rolls out LIKE.TG® IT Business Management, the team and I run point on connections with them—whether we’re in committee meetings or I text the CEO with a great idea for some feedback. This open dialogue with senior leaders allows us to see from a broad view how the LIKE.TG Platform will do several things for the customer that they currently can't accomplish or would otherwise require a ton of steps. With the LIKE.TG Platform the customer will be able to look at the business in big picture turns. Our technology is transforming the way the customer runs the back office and gives them more power to improve projects—something that could only be achieved by us all working together as a team. Before COVID-19 when we were doing business in person, it was easy to hop up and sketch things on the whiteboard. These days appear in boxes on a screen when we have video calls to check in on projects. No matter how we're engaging, whether it's in-person or virtually, what makes the team special is the collaboration we do to solve customer problems.Working at LIKE.TG means I can just turn to the expert on our platform team who had a hand in building the tool and get the information the customer needs. I can strategically focus on the broad picture, bring various parts together, and deliver answers that will transform the way the customer gets business done. Delivering customer success truly is a team effort across the company at ServiceNow.Just as we invest the time and energy in our customers' success, we also believe strongly in developing our own teams at ServiceNow. Investing in the success of people means a lot to me because I have always thought it more important to make an impact for others. My mentor of 25 years is still the person I can pick up the phone and call to ask, “What am I missing?” and he’ll give me advice. So, I like doing that for people too, because if we can't bring the next layer of players and help them up their game, we're going to fall apart. We all benefit when we succeed together. Find the role for you, search Careers at LIKE.TG to join our Customer Success Group.
Meet Jono: Taking passion for the planet to Antarctica
LIKE.TG Art Director Jono H. strives to live a sustainable lifestyle. Having grown up in California, he developed a love for the outdoors early on through camping, snowboarding, wakeboarding, and bicycling.Over the past 10 years, Jono became increasingly aware of the climate change taking place throughout the world. Wanting to turn that realization into action, he decided to participate in a 2041 Foundation Antarctica expedition.
Meet Juan Antonio: The craft of mastering engineering
Just seven months into his career at LIKE.TG, Juan Antonio has yet to meet anyone who hates Mondays and he’s about to see a project he worked on leave the lab. As part of the Kickstarter team, innovation and execution feels like pure creation. Driven by self-discipline and his passion to create software, Juan Antonio applies his research and development and robotics background to what feels like “a graduation” when he watches his work scale to large industries in LIKE.TG’s global customer base.Juan Antonio first heard of LIKE.TG as part of the Forbes Best Place to Work list and started messing around on the LIKE.TG public developer portal. He’s paying it forward and sharing his passion with his brother who is in high school. His advice, “make sure you’re happy doing what you’re doing, who you’re doing it with, the environment from which you’re doing it and be proud of what you’re putting out in the world.”
Meet Juan: The “Pure Creation” of Mastering Engineering as a Craft
Just 7 months in, Juan has yet to meet anyone who hates Mondays and he’s about to see a project leave the lab. As part of the Kickstarter team, innovation and execution feels like pure creation. Driven by self-discipline and his passion to create software, Juan applies his research and development and robotics background to what feels like “a graduation” when he watches his work scale to large industries in LIKE.TG’s global customer base.Juan first heard of LIKE.TG as part of the Forbes Best Place to Work list and started messing around on our public developer portal. He’s paying it forward and sharing his passion with his brother who is in high school. His advice, “Make sure you’re happy doing what you’re doing, who you’re doing it with, the environment from which you’re doing it and be proud of what you’re putting out in the world.”Meet Juan and more good people like him at ServiceNow. Hear more of his story:
Meet Jyothi & Iris: Engineers who never get bored
“The work never gets boring,” quips Iris, a long-tenured engineer at ServiceNow. She trained Jyothi when she came on board and the two immediately connected. This energy ripple effects to building long-term relationships with customers. Getting to know teammates as people leads to getting to know customers as people. Jyothi and Iris are engineers who get their hands dirty working in real time with customers…and their satisfaction comes by making the customers’ day. They are “part of a team that leans on each other and backs each other up, which makes them even stronger.” And that’s what keeps Iris at ServiceNow. Don't take our word for it, hear directly from Jyothi & Iris.
Meet Kristin: Empowering girls with tech and robotics
Joy and magic. That’s what Kristin R., content producing manager at LIKE.TG, witnessed as part of a volunteer opportunity to teach Dominican girls and women about tech and robotics—and the resulting empowerment it brought them.At LIKE.TG, we strive to fulfill our purpose together to make the world work better for everyone. We do this through numerous employee volunteer opportunities all year long, and especially during our annual Month of Service in October. Kristin had been looking for a way to give back, and Month of Service gave her the perfect opportunity to do so.Putting her skills to good useThrough LIKE.TG’s partnership with the Taproot Foundation, an organization that connects employees to volunteering opportunities, Kristin found Community Bots. It provides training and equipment in STEM robotics for young women and their teachers in underserved communities around the world. The organization was looking for a helper for its program in the Dominican Republic.The organization’s mission instantly resonated with Kristin. “When I was a little girl, I was always taking things apart and putting them back together again,” she says. “And now, working in a technology company, I see how important it is to have more women in these kinds of fields to help develop products and services. They just bring different skills to the table.”In addition to providing a way to make a difference for girls and women in tech, the Community Bots opportunity gave Kristin a chance to brush up on her Spanish.Kristin has a passion for travel, and part of that passion is learning to speak the language in the places she visits. “It's really important to me when I travel to get immersed in the culture, be able to meet people, and have authentic conversations and relationships with them,” she says.Making a differenceWatch the video to learn more about Kristin's experience with Community Bots. You’ll hear directly from some of the girls and women whose horizons have been broadened by the opportunity to explore the magic of robotics.
Meet Lawrence: Pursuing passion in Sales at LIKE.TG
Tell us about yourself and why you were drawn to ServiceNow.I joined LIKE.TG about a year ago as an enterprise sales executive. I came here to be challenged. I have been in sales for 20 years and worked at some very large technology companies but feel that at LIKE.TG I am undergoing a higher level of learning within my craft.I work on accounts that I’m passionate about for customers who are helping people during tough times. Outside of work, I referee youngsters from 8 to 17 and mentor them on relationships, family life, and how to make good choices. So, this matters to me a lot.You mentioned that you’re experiencing a higher-level learning of your craft, can you tell us more? The way I am working with my extended team on accounts is elevating me to vice chancellor and provost levels within my client base. This is a growth for the team and me. Typically, vendors operate with the IT director and if you’re lucky the CIO, but I’m operating with the chief executive.What kind of learning are you doing at LIKE.TG?We’re developing workflows for the customer in unique ways because their work deals with sensitive topics, such as bereavement, sexual assault, or depression. So, there’s a need to be authentic, highly articulate, and to have some courageous conversations. I feel comfortable and empowered to take this on, to lead conversations with the customer, and to sell our approach to my manager. There is a lot of learning.We’ve had a couple of meetings with the customer to storyboard and workshop the workflow. In one of the early meetings, a director on the customer team courageously stood up and asked how a workflow is going to help her manage someone going through bereavement. It was emotional and we knew that we needed to respond to tell her about our workflow solutions with care because she is doing tough work. These are the sorts of insights that I take back to my team about the customer as we learn their business.The customer has to come first so we look at things through the customer lens, and that’s one of the big reasons why I’m at ServiceNow. What are some of the other reasons for why you’re at LIKE.TG and why it’s unique?The investment made in people around culture and skills is self-evident and measured risk taking is highly encouraged. I have regular growth conversations with my manager—she’s invested in my success and often asks how she can help.Our diversity, inclusion, and belonging program, I think that's quite special and unique. I've seen some organizations preach that they have that but rarely is it perhaps so visible and vibrant. Our CEO, Bill, delivered a very measured but meaningful statement on Black Lives Matter in a company meeting. I have never seen that before in any of the places I previously worked. It shows that there is a depth to LIKE.TG on societal matters that you don't see every day and a culture of support.The fact that we take market feedback and make it part of our road map and our LIKE.TG platform is something very distinct. The mobile experience we offer is unparalleled. We're acknowledging that the world we live in is one where people have devices glued to their hand every single day.
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