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数字化服务如何赢得千禧一代消费者
本文深入分析千禧一代的三大核心需求：全渠道即时响应、自助式服务体验和个性化情感连接，并提供客户服务数字化转型的实战指南，包括渠道整合、效率提升和体验优化三个阶段。同时指出常见失误并提供优化检查清单，帮助企业更好地服务这一重要消费群体。
乡村客户服务如何超越城市标准？
本文通过印度乡村的真实服务案例，揭示了场景化服务、情感连接和社群共建如何创造惊人商业价值。从Sarpanch Khaitan的待客之道到手工艺人的销售智慧，再到可复制的乡村服务策略，为城市商业提供全新启示。
经济下行期靠客户服务逆势增长的6大策略
本文揭示经济衰退期客户服务的战略价值：星巴克案例证明体验投入带来7%逆增长，贝恩数据显示留存率提升5%利润增25%。详解三层防御体系构建、现金流优化模型、需求挖掘四象限等实操方法论，并推荐Zendesk、LIKE.TG等工具实现服务数字化转型。
Customer service has to win every time
If sales is a sprint, then customer service is a marathon. Customer service requires playing the long game—it's not about finishing first, but about consistency
Zendesk涨价背后：企业客服系统如何避坑
Zendesk涨价背后：企业客服系统如何避坑: 深度解析Zendesk涨价背后的三大痛点：模块化隐性成本、收购转嫁压力与合约不灵活。提供企业级替代方案评估框架与迁移实操指南，助您实现成本透明化与技术自主性，优化客服系统性价比。
Product Managers: Is Your MVP Truly Compelling?
Releasing new products when they are less than the “minimum” works if you provide enough value. Here's how to tell if your MVP is good.
10 Great Questions Product Managers Should Ask Customers
A few well-phrased questions can yield fantastic insights. Here's 10 great customer interview questions every product manager should ask.
Benefit versus Cost: How to Prioritize Your Product Roadmap
Product prioritization is challenging. A scoring framework can help your team have objective conversations about what goes on your roadmap.
A Four
How do you avoid falling into the tempting trap of feature bloat? Be informed, mindful, selective, and cutthroat with your decisions.
Should You Flip Your Product Roadmap Process Around?
Current product management tools often develop the roadmap from the bottom-up details, not the top-down big picture. Is it time to flip your process around?
The Best Way to Price SaaS Products
Understanding customer value is important for pricing all software products, but even more so with SaaS. In this post, we'll show you some great ways to go abou
The Empathetic Product Manager
Product manager empathy is an important quality to have. Here are tips you can use during customer interviews to arrive at unique insights.
How to Avoid Putting Dead Weight Product Features On Your Roadmap
Some product features warrant further digging to decide which features deserve to have a spot on your product feature roadmap.
7 Steps for Testing if Your Product Will Fail
Learn how proper validation and failure testing will help to ensure you won't build a product that no one wants.
Why Agile Teams Need a Product Roadmap
An agile product roadmap communicates to the organization the big picture - the initiatives that move the needle, expand markets, address competition, and creat
What the 2016 DDoS Attack Can Teach Product Managers About Disaster Preparedness
If disaster struck your product or company, would you and your product management team know what to do? Learn some strategies to cope.
Making Sense of Planning in an Agile World
How do you strike the right balance between short and long term planning? Many agile product teams use an approach called the Planning Onion.
Customer Spotlight: Henry Schein Inc.
Teams at Henry Schein, Inc. rely on LIKE.TG for strategic planning and product roadmap communication.
企业变革管理3大痛点与4步破局法
深度解析组织变革失败的三大核心原因：系统规划缺失、决策执行断层、成果难以量化，并提供四步实战解决方案。包含利益相关者分析工具、分层沟通话术模板、渐进式实施路线图及持续反馈机制建设，助企业将CRM采用率从43%提升至89%。
Product Managers, It's Time to Ditch the Illusion of Control
I’ve come to realize that the most successful and happy people are those who are willing to take risks. Learn how to embrace uncertainty.
How to Choose a Great SaaS Pricing Model
SaaS products have several possible pricing models. Here's how to determine which SaaS pricing model is right for your product.
7 Takeaways from ProductCraft 2019
ProductCraft is a community for product managers that is run by Pendo. Here are our favorite takeaways from the talks by product experts.
Why Product Managers Struggle with Imposter Syndrome (And How to Beat It)
Product managers are particularly vulnerable to experiencing imposter syndrome. Learn how Jim Semick, cofounder of LIKE.TG, overcame it.
How a Public Roadmap is Helping LIKE.TG Customer GOV.UK, and its Customers
Public roadmaps are a great way to hold yourself and your team accountable and focused on the promises you've made to your customers.
The Journey from Customer Success to Product Manager
Learn how to build your sphere of influence in your first 90 Days as a new product manager in 6 steps with this advice from Roxanne Mustafa.
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