Updated March 16, 2020Over the past few weeks, we have been closely monitoring the evolving COVID-19 pandemic. In order to protect the health and safety of our Knowledge 2020 attendees, partners, and community, we have made the decision to make Knowledge 2020 a digital community event that will launch on May 5 in place of the in-person event in Orlando, FL.The Knowledge 2020 digital experience will showcase all the ways you can unlock productivity through modern digital workflows, highlight the latest customer and platform innovations, and inspire the LIKE.TG community to continue to create great experiences for businesses.In the coming days and weeks, we will provide details about the Knowledge 2020 digital experience. We are committed to creating a phenomenal digital experience that will engage, inspire, and connect you to the best practices from our customers around the world.The global health crisis is creating new realities for all of us. Thank you for your patience as we evaluated this fluid situation and assessed the best way forward to bring the LIKE.TG community together in a safe and healthy manner. We regret we won’t see you in Orlando this year, but we are excited to stay connected digitally to share and learn from each other - that’s always been the power of the LIKE.TG community. See you online!View our Knowledge Frequently Asked Questions.Don't miss the Knowledge 2020 digital experience — Register for free today.

Week 3 at Knowledge 2020 was another big one, covering everything from Now on Now innovations to what’s next for companies who are plotting a path to bring employees back to the workplace. Here are a few highlights from a busy week. (Be sure to register or sign in to get access to everything below.)

LIKE.TG the leading digital workflow company that makes work, work better for people, today launched the Knowledge 2020 Digital Experience, the company’s largest Knowledge ever, for its customers, partners and developer community. Knowledge 2020 focuses on the power of LIKE.TG’s workflows to accelerate digital transformation, delivering a new era of employee and customer experiences required in a post-COVID world.This year’s event is the largest Knowledge ever. Knowledge 2020 focuses on the power of LIKE.TG’s workflows to accelerate digital transformation, delivering a new era of employee and customer experiences required in a post-COVID world. To watch all the lastest keynotes and sessions, register or sign in here.“The unprecedented environment we all find ourselves in is showing C-suite business leaders worldwide that work can be done well anywhere, anytime,” said LIKE.TG CEO Bill McDermott. “When employees have flexible, agile modern workflows to do their jobs when, where and how they need to, productivity doesn’t drop, it increases. Engagement improves. Work gets better.”“Likewise, companies see the need for new ways to engage customers and drive fierce loyalty,” McDermott said. “For employees and customers, it’s all about managing great workflows. Because behind every great experience is a great workflow. That’s the power of the Now Platform, enabling the workflows that deliver the employee and customer experiences everyone wants.” Knowledge 2020 features keynotes on LIKE.TG’s IT, Employee and Customer Service workflow products and the Now Platform. With a single data model and architecture, the Now Platform enables organizations to manage complex workflows across systems and functions, and quickly adapt to unexpected needs such as work from home, managing employee furloughs or doing fast hiring and onboarding. The Now Platform app engine lets organizations quickly create their own custom workflows.Keynotes include customer examples from companies such as Lowe’s, Delta and American Express Global Business Travel, demonstrating how they are using LIKE.TG to create great experiences and unlock productivity. Also featured is the Washington State Department of Health, which used the Now Platform to create a COVID-19 emergency operations app. The app is one of four COVID response apps that LIKE.TG is providing at no charge to customers worldwide; the apps have been installed more than 5,000 times.Beginning May 5, Knowledge 2020 Digital Experience reimagines LIKE.TG’s originally planned in-person event in Orlando, Fla. Knowledge 2020 includes more than 400 hours of content and experiences across six weeks of digital programming.All content was produced in work-from-home environments by the LIKE.TG community. Knowledge 2020 Digital Experience delivers the insights needed to help organizations accelerate their digital transformation and deliver the modern experiences that matter most for employees and customers.As companies transition from traditional workplaces to everyone “work-from-home” to employees can choose to “work from anywhere,” the need for robust enterprise digital workflows is greater than ever. LIKE.TG sees how customers who are farther along in their digital transformation are better equipped to manage these rapidly evolving employee and workplace experiences. For many employees, the traditional office and desktop workspace will become a pre-COVID artifact. For these employees, their workplace is wherever they want or need it to be, on whatever screen and digital device they prefer, desktop, laptop or mobile. Employees will replace their assigned cubicle with their personal choice, deciding for themselves when, where and how they want to work and stay productive.“LIKE.TG not only delivers organizations solutions to safely manage the return to company workplaces, but also enables the modern enterprise workflows required to create new ways of working. We’re not just helping companies reopen for work, we’re helping our customers reimagine how works gets done,” McDermott said.This agile, more distributed “anywhere, anytime” workplace of the future will transform how companies operate. Managing complex workflows will be critical to providing employees the services and experiences needed to do their jobs seamlessly and efficiently. Examples include:· Making it easy to accomplish routine business tasks and processes digitally, regardless of where the employee is physically located.· Seamlessly managing any employee lifecycle event, including on-boarding, transfers, leaves of absence, furloughs and off-boarding.· Frequent and targeted employee communications by location, function or level to their preferred screen, such as a desktop and laptop browser or native mobile interface.· Monitoring and managing office space density to ensure the health and safety of employees and visitors. Workplace services is more important than ever.· Providing easy monitoring and reporting tools when health concerns occur, ensuring companies and employees can keep everyone safe.LIKE.TG’s comprehensive Employee Workflow products enable these and other experiences. Today, LIKE.TG announced the expansion of its Employee Workflow capabilities into enterprise workplace services and legal departments. These capabilities will help customers enhance productivity and manage return to workplace efforts during the COVID-19 pandemic. The company also announced it will be releasing Employee Workflow Content Packs to help organizations navigate return to company workplaces, return to work after furlough and mass onboarding.LIKE.TG signed an agreement to acquire the 4Facility assets of App4Mation, a LIKE.TG application and implementation services partner, that will strengthen the company’s soon-to-be-released Workplace Service Delivery product.Participating in Knowledge 2020To learn about LIKE.TG’s employee workflows and more, visit the Knowledge 2020 Digital Experience. Registration and participation are free. Each week through mid-June, new sessions, channels and content will be made available. Each workflow will have a dedicated channel with keynotes, breakouts, demos and live labs. To build your personalized agenda for the free digital experience, first sign in or register here.LIKE.TG CEO Bill McDermott will deliver a Knowledge 2020 keynote presentation on June 3. He will be joined by LIKE.TG Chief Product Officer CJ Desai and Global Head of Design Amy Lokey. Their keynotes, featuring customer examples, will provide deeper insight into LIKE.TG’s purpose to make the world of work, work better for people and into the company’s product and innovation road map.

Knowledge 2020 made history this week as LIKE.TG’s first-ever virtual conference for thousands of its employees, partners, and customers participating from their homes around the world.Kicking off the event, CEO Bill McDermott spoke of how the Now Platform is helping meet the challenges of the current global crisis. “The world is in a seminal moment,” he said, adding that participants should use K20 to tap into the power of community to create needed solutions. “One is never smarter than all of us,” he said.Chris Bedi, LIKE.TG’s Chief Information Officer, echoed McDermott’s message in a remote chat with Jennifer McNamara, CIO of Washington State’s Department of Health.As the crisis hit, Washington became an early outbreak hotspot. The state turned to the Now Platform and the LIKE.TG team, to build an emergency response app that helped state officials manage caseloads and staffing. Working together, they were able to bring the app to the public within three weeks, and make it freely available for other organizations as well.

Week 2 at Knowledge 2020 covered a lot of ground—from Marcus Torres’ CreatorCon keynote to eye-opening sessions from customers, including Chevron (with an ITSM turnaround tale) and Under Armour (with a PPM success story).Be sure to register or sign in to get access to everything below.Here are just a handful of the week’s highlights.

Week 2 at Knowledge 2020 covered a lot of ground—from Marcus Torres’ CreatorCon keynote to eye-opening sessions from customers, including Chevron (with an ITSM turnaround tale) and Under Armour (with a PPM success story).Be sure to register or sign in to get access to everything below.Here are just a handful of the week’s highlights.

Welcome to Knowledge 2020, week two! Last week we broke ground on our digital experience, and we are just getting started. This week, our CreatorCon Keynote is exploring how everyone, and we mean everyone, can build apps on the Now Platform.With our new capabilities, professional developers can focus on the work that matters most. At the same time, you can empower citizen developers to unleash innovation across the organization with no-code tools and pre-built AI capabilities and models.Quick note: to access the Knowledge 2020 keynotes and sessions mentioned below , make sure to register or sign in first. https://www.servicenow.com/register.htmlBe sure not to miss our Fireside chat with Pat Casey, CTO of LIKE.TG. Pat will share stories about the history of LIKE.TG, from our early days to the present, and take you behind the scenes for a glimpse of how our cloud and engineering teams are operating in this new normal.Our keynote speaker this week will be the VP of the Now Platform, Marcus Torres. Marcus will explain how citizen developers can focus on work that matters.This week we’re also launching a new feature,"Tell US About Your App". Built an awesome impactful app on the Now Platform for your organization? We’d love to hear about it! Take one minute to tell us about your app. LIKE.TG will donate up to $100* on your behalf to support the United Nation COVID-19 Response and Recovery Fund.In case you missed it, we held a hackathon last week. The winner will be announced May 13th, so stay tuned to find out who reigns victorious.Do you have high schoolers who are 16 years or older and eager to learn and make an impact? Our Now Learning team is hosting our NextGen Challenge, which includes training programs to help participants build a LIKE.TG app that addresses real world problems. Check out the Now Learning channel for more information.Here’s just some of the great programming to look forward to this week. Check out our selections below. Featured SpeakerMarcus Torres, VP of Now Platform: Now everyone can build apps easier and fasterWith the new capabilities of the Now Platform, professional developers can focus on the work that matters most and you can empower citizen developers to unleash innovation across the organization with no-code tools and pre-built AI capabilities and models.Featured SessionGet an intro to the basics of LIKE.TG AILearn how LIKE.TG's Predictive Intelligence helps you take advantage of state-of-the-art AI and machine learning in your applications for end users as well as back-end business processes. Check out customer case studies and learn how to adapt Predictive Intelligence for your environment. Attend LIKE.TG Artificial Intelligence: What, Why How, and you’ll leave with a clear understanding of how your time to value can be dramatically faster and smarter using LIKE.TG's Predictive Intelligence tools on the Now Platform. Customer SessionsUniversity of Maryland: Go on a quest into the land of machine learningKnowing if you're ready to start is the most critical step in your LIKE.TG Predictive Intelligence journey. Building a phased rollout plan for agent adoption, capturing quick wins, and maturing your solution definitions are very important. The University of Maryland has been using the Predictive Intelligence feature of LIKE.TG for the last year. It’s been a fun and exciting roller coaster of a journey. Learn how it was accepted by the agents, how we 'tweaked' our solution criteria conditions post-implementation, and how we have started using the Predictive Intelligence API to best fulfill agents' needs. Since using the feature, we have seen a 77% increase in the accuracy of our data for reports by categorization and a 50% decline in our incident resolution time. Check out the session, University of Maryland’s Machine Learning Journey.Under Armour: The Now Platform is working hard with Under ArmourUnder Armour Global Technology PMO team embraced the idea to migrate the incumbent PPM tool to the LIKE.TG ITBM PPM module. The results of the migration were amazing. We aligned data from demand management all the way to project delivery, made resource allocation visible to resource and project management teams, increased adoption of the PPM platform, and provided transparent information through reporting and dashboarding. Under Armour has migrated and gained the benefits via a 30/60/90 day migration strategy - an approach in reshaping the PPM platform via quick-time-to-value Agile methods. Watch the session , Igniting Under Armour's PPM Capabilities via the magic of LIKE.TG ITBM.Chevron takes you on a digital transformation journeyDon’t miss Chevron’s digital transformation story of how they deployed their digital roadmap strategy in record time with LIKE.TG ITSM. Access insights on how you too can deliver agile and resilient service experiences for your people. Check out the session here: Chevron's global ITSM digital transformation in 7 months - We did it!

Part of the excitement around Knowledge 2020 is gleaning new insights about the future of work from business leaders. This year, experts from LIKE.TG, EY, Accenture, Deloitte and elsewhere offer their perspectives on everything from applying AI in customer service to putting corporate sustainability principles into practice. Here’s a look at what’s coming up during K20’s thought leadership series.To access the Knowledge 2020 keynotes and sessions mentioned below, make sure to register or sign in first.How women can lead and succeedChief strategy officer Lara Caimi discusses the “potholes” women encounter in their careers, and explains how the right pathways can help them thrive. Check out the session: Potholes pathways: How working women can achieve success and inspire others.Boosting a culture of belongingChief talent officer Pat Wadors offers her take on how human connection—made possible by technology—can increase our culture of belonging, even during a crisis. Check out the session: How technology increased our culture of belonging during crisis. How AI can reinvent governmentBob Osborn, CTO of global governments at LIKE.TG, understands the biggest technology opportunities for the public sector. He’ll explain why risk, urgency, and confidence are all it takes to help government agencies embrace AI. Check out the session: How AI can reinvent government.Building a digital cultureHow does process automation affect workers and employee cultures? How can leaders implement digital strategies in a way that maximizes both employee satisfaction and business impact? In this talk, LIKE.TG editor in chief Richard Murphy presents learnings from the Ethnography of Work study. LIKE.TG researchers conducted a comparative study of two very different organizations: a healthcare system in Australasia and a state government agency in the U.S. Our goal was to understand how employee experiences change when humans and machines collaborate. Watch the session: Building a digital culture.Be amazing—or go homeLongtime customer experience expert Shep Hyken will show how you can deliver amazement to your customers and colleagues. You’ll learn specific tactics and tools to help you build stronger relationships and create lasting confidence. Check out the session: Be amazing or go home.Unleashing the value of 5GIn this session, Accenture communications industry lead Peters Suh explains how 5G will transform established business models, networks, and infrastructure value chains. You’ll gain insights into unlocking the revenue and growth potential of 5G through the concept of “Network DNA”.Human capital and productivity trendsDeloitte’s Human Capital Trends Report for 2020 has recently been released. Hear from Deloitte’s Global Human Capital leader, Erica Volini, about the trends that are shaping our current environment and what shifts are required to address a diverse digital workforce, improve productivity, and increase employee satisfaction.Sustainability as differentiatorLong-term competitive advantage will belong to businesses that can turn corporate responsibility into business opportunity. EY COO Scott Mason explains how companies can finally put principles into strategic practice. Check out the session: Sustainability as a differentiator.The ‘digital butterfly effect’In this eye-opening talk, LIKE.TG chief innovation officer Dave Wright highlights the unexpected changes that innovation can cause. Check out the session: The ‘digital butterfly effect’.Don’t forget to register today (it’s free!) for Knowledge 2020.

Week 3 at Knowledge 2020 was another big one, covering everything from Now on Now innovations to what’s next for companies who are plotting a path to bring employees back to the workplace. Here are a few highlights from a busy week. (Be sure to register or sign in to get access to everything below.)

We can all succeed as individuals, but where would we be without each other? That's why our week four theme is “Get connected.” Over the next week our discussions will focus on connection and community.LIKE.TG takes pride in helping customers achieve their goals. In this week's Customer Success keynote, we’ll dive into the top asks from our customers, and unveil a host of tools and resources to help you succeed–fast. Our VP of Customer Success, Helen Kottenstette, will present these resources and introduce customers with key insights to share about the Now Platform. And don’t forget to sign in or register so you don’t miss a thing.LIKE.TG partners are crucial to how we do business and connect with the world. This week we’ll highlight some of our partners and show how they help their customers succeed on a global scale.

CreatorCon is always a popular part of LIKE.TG’s Knowledge conference. The multi-day event is all-digital this year. It has attracted a record number of builders, makers, developers, and engineers, who all want to learn about the latest innovations in the Now Platform. As usual, the CreatorCon 2020 Hackathon was a highlight of the event.In a virtual event held over a weekend from May 1-3, nearly 200 teams competed to showcase their skills and build apps that use the Now Platform to solve real business problems. Each team competed in one of the following categories: healthcare, telecom, manufacturing, banking and social good. Five finalist teams made presentations for a panel of judges, and on May 13, judges announced the winning team, which received a prize of $5,000.Marcus Torres, VP of platform product management at LIKE.TG, served as one of the four Hackathon judges along with Karel van der Pol, VP of NowX future products Karel van der Poel, Abhijit Mitra, VP of industry products, and Chris Pope, VP of innovation Chris Pope.“I loved that we’re seeing the community in action,” Torres said. "We had multiple finalists showing this year that it's about people, which is what we really care about as a company." First place: Team: VolteoansApp: Clinical Care ManagementThe Clinical Care Management (CCM) app provides an end-to-end digital clinical care system that helps healthcare teams gather patient medical histories. The development team worked with doctors to ensure the app would be a practical solution for medical personnel. A CCM mobile solution is also available.Finalists: Team: Sopra Steria App: JetVetJetVet helps streamlines due diligence processes in procurement. The goal is to prevent corruption and unethical practices in an organization’s supply chain. Common due diligence pain points include a lack of visibility and transparency in the process. Any user in an organization can use the app to search for and create a due diligence process. JetVet leverages the Now Platform, including Virtual Agent, Service Portal, and Agent Workspace, as well as a variety of data sources. Team: World Class Wrakin’ Cru App: KICK: Key Items Crisis KitKICK helps organizations source personal protective equipment. The app manages supply to meet emergency demand during crises like COVID-19. It handles requests, stock transfer, and logistics management. R Now Platform capabilities incorporated in the app include Agent Workspace, Virtual Agent, Now Mobile, and Service Portal.Team: Extra Crispy Stimulus Package App: Zoom: Extra CrispyThis app helps make Zoom meetings more productive. Zoom Extra Crispy uses Predictive Intelligence, Performance Analytics and Integration Hub features in the Now Platform to intake all recordings from the Zoom cloud and create knowledge article transcripts. It then feeds each transcript into a Word cloud to identify ideas and details that may not have been obvious during the original Zoom meeting.Team: NewRocket App: ReachIn stressful conditions like the current pandemic, it can be very difficult to find reliable information and access critical resources locally. The Reach app uses personalization and the LIKE.TG CSM app to create a dynamic personalized hub that offers access to local data and resources. Reach can be customized and used by cities of any size.To learn more about CreatorCon events and Knowledge 2020, go here.

Calling all you dreamers! Inspiration awaits as we close out our five weeks of Knowledge with keynotes from LIKE.TG leaders and customers who are ready to help us dream about transforming the world of work. You guessed it, this week's theme is Dream. Be sure to sign in or register so you don’t miss a thing.Our main keynote this week features LIKE.TG CEO Bill McDermott , Chief Product Officer CJ Desai, and Amy Lokey, VP and global head of design. In any normal, work never stops. So let’s create a better way. For everyone. Join us to get inspired and get started.In addition, we have four industry keynotes this week that you won’t want to miss. General Manager of Telecommunications Media and Technology at LIKE.TG, Chris Bauschka, will talk about the power of the proactive experience in telecommunications. LIKE.TG’s Lauren Robbins, general manager of financial services will discuss speed and resilience in the era of trust. General Manager of Healthcare and Life Sciences at LIKE.TG, Mike Luessi, will tackle the topic of health and science by exploring how to make healthcare work for everyone. And lastly Bob Osborn, CTO of global government sector will share with viewers how to unleash business agility in government. They, along with LIKE.TG customers and leaders, will inspire us all to dream together, to move faster than ever before, and to flourish in the new normal.Be sure not to miss our thought leadership channel which will feature Bob Osborn on how AI will change government as well as Deloitte’s Global Human Capital Leader, Erica Volini, discuss Deloitte’s 2020 Human Capital Trends Report and the need to rethink productivity. Featured speakerCEO Bill McDermott and Chief Product Officer CJ Desai share the smarter way to workflowAt LIKE.TG, we believe in making work, work better for people. This year has seen unprecedented global events which have demanded an unprecedented response. Value chains have been broken and work has forever changed. The organizations that have embraced digital transformation are those who get to rewrite the script.Everything we do at LIKE.TG is about breaking down the walls, enabling everyone to work better, together. With the Now Platform, work flows naturally. With innovations in Now Mobile and Now Intelligence, we help you get work done smarter and faster than ever before. Discover how major global brands are accelerating growth and productivity with LIKE.TG by reimagining the employee and customer experience. Learn how you too can easily build new digital workflows which elevate your organization to thrive in the new normal. Be sure to check out the session here. Featured sessionBuild a team of LIKE.TG® experts for your organizationEffective training gives your Now Platform team the expertise to teach others how to make the best use of LIKE.TG’s capabilities. When you train your process users effectively, you’ll meet your adoption targets faster and be well on your way to achieving your business objectives. In this session, learn how to determine the expertise needed on your LIKE.TG team, identify what you need to train process users, and learn how to make training an ongoing activity. You can find this session here.Customer sessionsJourney to success: The Finance of America experienceThe Finance of America journey has been a long and twisty one that went from manual to automated. Between emails, spreadsheets and the dreaded "other" category, there was little structure in the IT processes. Today, getting assistance from IT has never been easier for on-the- go employees with the introduction of mobile and chat. One small team rebuilt everything from automated onboarding, proper assignment in a fancy service catalog, to mobile and chat. Don’t miss this session, featuring Meghan Sander, technical business analyst for Finance of America Mortgage.Event and alert management automation with WalmartSusan Arnold, systems engineer at Walmart, will highlight what the retail giant has done to lower their incidents created from events and how they've automated the intake process for event and alert management. This session will resolve issues where repetitive actions are needed to create event and alert rules, noise reduction and incident reduction. Arnold will discuss how automation can save time on repetitive event and alert rule creations and the importance of collaborating with customers. You can find this session here. 7-Eleven’s journey to being customer obsessed: Merging 16 service desks and 32 integrations in 11 months Talk about one stop shopping! 7-Eleven merged 16 service desks and completed 32 internal and external integrations within 11 months. They created a 7Help Store Support Portal that is accessible any time, from anywhere, from any device and is a one stop shop for all support needs. There were too many points of contact, multiple systems, and duplicate cases, resulting in increased cost for franchisees. Before 7-Eleven consolidated on the Now Platform, challenging questions used to come up: What’s the average cost of support for that store footprint? Is that profitable for us to run? Why do I have to call to get the status of my case? What does our combined caseload look like for the stores in my area? It had to stop. In this session, learn why 25 million+ people love 7-Eleven and how the company became customer-obsessed. Find it here!Verizon: Transforming pre- and post-sale workflows in telecom with LIKE.TGLearn how telecom providers can automate workflows across their sales and service processes with ServiceNow. In this session, Verizon will share how they accelerate order delivery time by automating processes from the field to back-office operations. Verizon will also share how they use E-Bonding to connect their enterprise customers' LIKE.TG instances to their central ticketing system to accelerate issue resolution. Don’t miss it!

Build. Code. Play! Join us for CreatorCon 2020—a one-day, digital experience coming October 27. As a developer or builder, you’ll have the opportunity to learn how to build apps fast, as well as get up to speed on the latest Now Platform® Paris release capabilities.Your day will begin with an engaging Opening Keynote with Pat Casey, CTO and EVP of DevOps, and Chuck Tomasi, Senior Developer Advocate, discussing how to prepare for the future of work. Next, the CreatorCon Spotlight will continue with sneak peek demos from Joe Davis, SVP of Platform Engineering, and Marcus Torres, VP of Now Platform Product Management. They will share how the Now Platform is accelerating application development with no code, low code and professional development capabilities.The rest of your day is up to you! CreatorCon 2020 will be a digital destination for all creators – whether you’re a no-code builder or an experienced developer.Workshops are available nowFeatured workshops are available for your completion now. Take the next couple of days to work on these workshops and then come to our Live Workshop Guru office hours that begin at 11:45am PT on October 27.We'll also have product managers available to take you through the new Paris features in our Ask the Experts sessions and LIKE.TG experts on hand in our Live Networking and Social sessions. This is a fabulous opportunity to talk to the gurus themselves about your future app development journey. We would love to hear your thoughts and questions!Builder trackWe are excited to educate you on how to quickly build apps on the Now Platform, without traditional software development skills. Check out our builder channel to discover how low-code capabilities can create amazing workflows.We have a great line up planned, including sessions on citizen development programs (AKA builders) from Medtronic and our own Now on Now team. These sessions focus on tips to get started and the benefits of investing in citizen developers. They will showcase app examples that have streamlined manual work processes.In addition, we have a Builder Toolbox session which will give you the building blocks to get started on your journey. We are also offering a special opportunity to Build with Chuck! Build an app from the ground up with this hands-on live session. Even if you’ve never built an app or written a line of code before, you’ll be amazed at what you can do in such a short time. Developer trackImprove and extend your LIKE.TG application development skill set in our developer channel. Rapidly build, test, and deploy applications that make work better for your organization. In one of our featured sessions, Top Paris features for developers, we will highlight some of the many Now Platform® Paris release capabilities aimed at developers. Our developer MVPs will also cover topics on Flow Design, IntegrationHub, Script debugger and more!Now that you’ve worked hard... it’s time to play hard! Join us for our Live Coding Happy Hour. Developer Advocate’s Andrew Barnes and Brad Tilton will work on developing and enhancing real applications with unscripted and unprepared examples. Learn problem solving techniques all live on the Now Platform.Once our interactive sessions conclude, you can choose where you wish to go next, depending on your interests and skill level. Our content will be available on-demand until the end of the December.CreatorCon 2020 will offer educating experiences for developers and builders of all backgrounds. Come and network with our community and get involved in the developer ecosystem. And don’t miss out learning how to build apps fast the Now Platform ®.

One major highlight of Week 5 at Knowledge 2020 was CEO Bill McDermott’s “Dream” keynote presentation, in which he was joined by chief product officer CJ Desai and Amy Lokey, head of design and UX.McDermott led off by explaining how a “workflow revolution” is underway in global business. Powered increasingly by machine learning and artificial intelligence, digital workflows are dramatically improving work experiences for employees and customers, McDermott said.Desai and Lokey showed in different demos how these workflows function on the Now Platform—both in the front-end UX of employee apps and in back-end functions like equipment logistics and threat detection. You can watch the full session here or read a more detailed keynote recap.

Knowledge 2021 is coming! At our annual user conference, you’ll learn how LIKE.TG customers and partners around the world are leveraging the Now Platform to grow their businesses and reshape their industries.This year, we’re excited to bring our digital experience right to you and help you transform work, one digital workflow at a time.[Registration is open. Attend Knowledge 2021.]What you can expectOur Knowledge 2021 lineup includes: Opening keynote by CEO Bill McDermott and other LIKE.TG leaders Content library with 200+ on-demand sessions—the latest on Now Platform functionality and use cases from customers, partners, and LIKE.TG experts Best practices from our user community Keynotes for every Knowledge channel, organized by industry and topic area On-demand labs that walk you through real-life workflow scenarios Live experiences with labs, meetups, our Genius Lounge, and more Think Big sessions designed to help you think outside the box CreatorCon, where developers of all skill levels come together to build innovative apps on the Now Platform

The first five weeks of Knowledge 2020 covered a succession of core themes—Accelerate, Build, Succeed, Connect, and Dream. The theme of the sixth and final week of this epic virtual experience is an appropriate one: Act. As in, put all this Knowledge know-how to work with our employees, our customers, and in our jobs.Week 6 covered this ground in style. Kim Felix, president of enterprise technologies at UPS, showed how the global logistics giant pulled off a massive IT consolidation effort using ITOM, ITSM and the Now Platform. We also heard from another Fortune 100 company, Lowe’s, on how the retailer partnered with LIKE.TG to implement a mobile solution for hundreds of Lowes’ IT field technicians.

Each year, I look forward to Now at Work. When you’ve been doing this as long as I have, though, you look forward to some years more than others. Fortunately, this is one of those years, and the reason why is right there in its name.Has there ever been a more exciting time to explore what’s happening now at work?That’s what we are doing today, and it starts with our keynote where we discuss two sides of the same coin: how digital workflows, specifically those included in the Paris release of the Now Platform, enable a dispersed workforce while simultaneously guiding us back to the workplace safely.I’ll leave the latter story to LIKE.TG’s Head of Workplace Services, Robert Teed. To set the stage for Now at Work 2020, it’s interesting to consider the history of modern work.Decoupling “how” we work from “where”For more than 150 years, work patterns changed very little. Even as technology advanced, we maintained organizational designs—employees working the same hours from the same places—that first arose when the advent of steam power brought workers to centralized factories.Then, in the blink of an eye, that shifted. In this new world of work, “how” we work is decoupled from “where” we work. Today, we are simply working—wherever and whenever we choose. In my Now at Work keynote, I explore what that means and what’s required for it to continue.One thing has become clear during this global experiment: whether your employees remain remote or return to the workplace, digital workflows and technology are the key to success in the COVID economy and beyond.Together, they enable the agility and visibility organizations need to emerge from this pandemic bigger and better than before. And they play an important part in the new organizational structures replacing our old, often inflexible ways of working.Digital workflows deliver a 21st century organizationThe pandemic has opened everyone’s eyes to the value of digital transformation and the cost of manual, rigid processes.COVID-19 has forced companies to accelerate these transformations and become 21st century tech-enabled organizations. Most are more resilient as a result, with happier, more productive employees. We have the opportunity to fundamentally reimagine how work, works for every single person. There is no going back.That’s our role at ServiceNow. The Now Platform digitizes manual processes and connects enterprise siloes so that work flows smoothly across your organization. In doing so, we deliver great experiences for employees and customers alike.The Paris release continues that story, but it’s also our furthest step yet towards becoming the workflow engine of the entire enterprise. With it, organizations can improve business continuity, enhance productivity, and pursue new growth opportunities.Automating business continuityAccording to an IDC survey of over 900 global IT leaders, business continuity is the number one priority for most IT leaders. The Paris release automates business continuity programs so employees can focus on closing gaps, addressing organizational changes, and working with stakeholders to increase resiliency.I’m particularly interested in our new Process Optimization feature, which looks beyond data in a system to the data around processes executed within that system. That helps identify bottlenecks and fix processes that aren’t obviously broken but could be significantly strengthened. It’s all automated so organizations can continuously improve their processes.Automation also defines our Advanced Risk Assessment and Business Continuity Management features. By continuously assessing risk, these tools help organizations anticipate and minimize disruptions.Enhancing productivityImproved business continuity tends to support business productivity, but the Paris release also introduces features that boost productivity directly. Here I’ll highlight three innovations that deliver smarter experiences through intelligent, cross-enterprise workflows.Process Automation Designer, for example, allows employees to easily create and manage cross-enterprise workflows, which makes it easy to handle processes like onboarding and customer complaints.Predictive Intelligence Workbench helps organizations add artificial intelligence to these workflows. IT can deploy machine learning models with zero coding skills that then guide employees and automate workflows.Lastly, Vulnerability and Assignment Recommendations uses AI to route software vulnerabilities to the right owners.Driving growthThe Paris release also includes features to help companies optimize their spending.Software Asset Management helps organizations do so by monitoring SaaS usage across applications accessed via Microsoft Azure. Our Hardware Asset Management tool performs a similar task for hardware assets. The new Cloud Insights solution generates advice on how to optimize Azure spend.These products are valuable in and of themselves, but the real message is not product specific. It’s the way smart organizations are using workflows to surface information, automate mundane tasks, and prepare for a world forever reshaped by COVID-19.

Week 4 at Knowledge 2020 expanded the virtual gathering’s breadth and depth, especially when it came to several IT Workflows sessions by top companies around the world. Here are a few highlights from key presentations. (Be sure to register or sign in to get access to everything below.)Streamlined risk management at UnisysGlobal solutions provider Unisys juggles more than 1,000 active projects with customers at any given time. Maintaining data security within each of those projects is a huge priority—and a complex workflow challenge. “We deliver secure digital solutions to the most demanding businesses around the globe,” explained Unisys senior director of GRC, Seshadri PS, in his session with Iceberg Network’s Andrew Vesay. “Security is the center of everything we do.”Unisys’s GRC processes, however, were bogged down by manual tasks, such as making updates and changes in Excel files. Managers lacked a standardized, digital process for risk review. “There was no clear visibility between risk and compliance,” said PS.Unisys worked with Iceberg to implement LIKE.TG’s GRC platform, which solved multiple issues, from automating data intake to installing real-time risk monitoring. While LIKE.TG technology enables that today, cultural change proved to be a critical success factor, said PS. The implementation team created webinars for customer project managers, built tutorials and FAQs, and coordinated internal launch communications.Those strategies “allowed them to learn so they’re able to carry out projects themselves,” he said. “You can do all these technical things, but if you don’t have organizational change, implementation isn’t going to be strong.”Watch the full session: Rapid security breach isolation with Unisys Stealth and LIKE.TG SecOps A first for third-party risk managementFinancial services companies today must manage a “massive volume of third parties,” explained Tobias Aabel, vendor security manager at DNB, Norway’s largest financial services group. For DNB, the list of third-party firms it manages runs into the thousands and includes distributors, partners, vendors, outsourcing firms, consultants, and others.Facing a steady stream of new regulatory requirements, such as the European Union’s GDPR regulations, which went into effect in 2018, DNB struggled to balance increasing dependence on third parties with the types of escalating risks they present—from supply chain cyberattacks and financial stability to money laundering. “Who’s in trouble when these third parties mess up?” asked Aabel. “That would be you.”Enter LIKE.TG Vendor Risk Management, which DNB worked to implement with digital integration firm Sopra Steria. Among other functions, the Now platform gives DNB a 360-type tool to digitally manage vendor contract management and signing, and allows risk managers to run multiple existing VRM processes through a new third-party risk portal.“You’ve placed significant values in the hands of your third parties,” Aabel said. “You have to make sure you can really trust them.”Watch the full session: DevOps and ITSM: From clash of cultures to happy coexistence Real-time threat intelligence at NCRThousands of companies today are challenged to make a critical shift in cybersecurity operations—from reactive processes to proactive ones, using digital threat intelligence to handle vulnerability management.That has been the focus of recent efforts at NCR, a top digital solutions provider to financial, retail, travel, telecom and technology companies around the world. NCR cyber threat intelligence lead Dusan Vignjevic, explained in an IT Workflow session how new, real-time threat intelligence, enabled by LIKE.TG, has helped NCR “to prioritize vulnerabilities, and find those needles in the haystack.”Before NCR implemented LIKE.TG, security teams struggled with manual processes for reporting and threat tracking, inconsistent data, and a rising volume of overall threats. The new system, by contrast, provides automated reporting that saves time, tracks false positives and exceptions, and gives managers a unified dashboard and easy visibility into key security metrics.Not only has the new system lowered overall risk for NCR, the real-time data helps security analysts succeed at higher-level tasks. As NCR IT consultant Rajanikanta Dash explained, LIKE.TG “helps analysts make good decisions to elevate patching of any important vulnerability.”Watch the full session: How NCR built a proactive security program leveraging automation and Threat Intelligence

Welcome to Week 6 of Knowledge 2020, the final week in our epic digital experience. We’ve had five action packed weeks filled with educational sessions, inspirational keynotes and plenty of best practices to help accelerate your digital transformation. Be sure to login or register so you don’t miss a thing.When we transformed our traditional in-person conference into a six-week digital experience, we wanted to make it special. Our hope was that you would have a real opportunity to delve into topics you’ve been curious about and face challenges that have been hindering your progress.Over the last five weeks we’ve focused on five main themes: ‘Accelerate’, ‘Build’, ‘Succeed’, ‘Connect’ and ‘Dream.’ During our final week of programming we will equip you to ‘Act.’ We hope you’ll take what you learn in Week 6 and run with it. As the Knowledge 2020 Digital Experience comes to a close, we’ll recap all the great learnings from the previous weeks and show you how to take advantage of everything LIKE.TG has to offer.To carry us over the finish line we’ll welcome Kevin Haverty, executive VP of worldwide sales, and Jimmy Fitzgerald, senior VP of customer outcomes. They will help you think outside the box and activate your digital plans.

Bringing the future of work to 10 markets around the world—This October, as part of the Now at Work 2020 Digital Experience, LIKE.TG will unveil exciting, new innovations in the Now Platform® Paris release. We’ll showcase new ways to drive growth, strengthen business continuity, and enhance employee productivity.Broadcasting in six languages across ten market channels, Now at Work 2020 will offer engaging, locally relevant experiences. Our goals include bringing the innovations of the Now Platform Paris release to a wider audience, and highlighting stories of resilience and business agility from local customers.Mark your calendars. Now at Work 2020 takes place on two dates:October 6—Americas, Asia (includes Singapore, India), Japan, France, Germany, Alps Eastern Europe, Italy, Nordics Benelux, Spain, UK IrelandOctober 15—Australia New ZealandNow at Work 2020 content is tailored for the distinct needs of audiences in each market. Interested customers, partners, and prospective customers may register for one (or all!) of the Now at Work experiences, based on their regional preferences.No matter which Now at Work program you choose to attend, your morning will begin with a local Welcome Keynote headlined by LIKE.TG Chief Innovation Officer Dave Wright. Dave will then be joined by Robert Teed, LIKE.TG VP of Corporate Services, for a discussion on what it means to be agile in the current moment, and how companies can best position themselves for a safe return to the workplace using our Safe Workplace suite of apps.The keynotes are followed by inspiring Thought Leadership and Customer Spotlight sessions.Now at Work Americas has announced that their Spotlight speaker will be basketball legend Magic Johnson.Leadership Lessons from an NBA LegendESPN anchor and host Hannah Storm sits down with NBA Hall of Famer and basketball legend Magic Johnson for an in-depth conversation about leadership, agility, managing change, and overcoming adversity to achieve success both on the court and in the boardroom.Now at Work UK Ireland’s Spotlight session features Philip Carter, chief analyst for Europe at IDC. Philip will also present a session showcasing new IDC research about the current state of business agility in the EMEA market.Agile Business is the New BusinessAs we close out 2020, it’s clear that our business environment will increasingly be defined by volatility and uncertainty. Digital transformation must accelerate, and organizations will need to differentiate based on how they can respond to evolving market dynamics. This requires a technology environment that is platform-based, innovation-oriented and capable of delivering consumer-like experiences.IDC will showcase their groundbreaking research correlating agility with business outcomes and emerging digital use cases. They will provide key recommendations on how to make the future of work a reality by engaging, empowering and inspiring an increasingly fluid, distributed workforce.Now at Work Australia New Zealand’s Spotlight speaker line-up includes Adam Grant and Adam Goodes.Leaders Lounge with Adam GrantWharton professor and organisational psychologist Adam Grant is a leading expert on how we can find motivation and meaning and live more generous and creative lives. Adam hosts the TED podcast WorkLife, and his TED talks have been viewed more than 20 million times. During this Leaders Lounge session, Adam will offer his perspective on how to lead through this crisis, sharing advice from his bestselling books.Leaders Lounge with former Australian rules footballer Adam Goodes will offer his insights on race, identity, and belonging.Adam played for the Sydney Swans in the Australian Football League (AFL). He is equally known for his involvement and leadership within the Indigenous community, especially through his GO Foundation. Since retiring from football, Adam has worked on numerous causes and campaigns, partnering with both corporate and non-profit organizations. Once the Spotlight sessions conclude, attendees can choose where they wish to go next, depending on their interests. Now at Work program channels will offer content on topics such as: What's new in the Paris release (20+ breakout sessions), Return to Workplace/Safe Workplace, Customer Stories, and Now Value. Sponsor, Partner Theater, workflow (e.g., IT, customer, employee), and industry solution channels will offer more specialized solution content.To learn more about Now at Work 2020, tune into the Around the World with Now at Work, Season 2 podcast series. Episode 1: “What’s coming!” and Episode 2: “Inside the Welcome Keynote: An interview with Dave Wright and Robert Teed.”Wherever you are in the world, we hope you’ll tune in and enjoy this year’s Now at Work event.

The first five weeks of Knowledge 2020 covered a succession of core themes—Accelerate, Build, Succeed, Connect, and Dream. The theme of the sixth and final week of this epic virtual experience is an appropriate one: Act. As in, put all this Knowledge know-how to work with our employees, our customers, and in our jobs.Week 6 covered this ground in style. Kim Felix, president of enterprise technologies at UPS, showed how the global logistics giant pulled off a massive IT consolidation effort using ITOM, ITSM and the Now Platform. We also heard from another Fortune 100 company, Lowe’s, on how the retailer partnered with LIKE.TG to implement a mobile solution for hundreds of Lowes’ IT field technicians.

LIKE.TG Inc. Knowledge 21 Caption This OFFICIAL RULESNO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. VOID WHERE PROHIBITED BY LAW.ELIGIBILITY: The “Knowledge 21 Caption This” Contest (the “Contest”) is open to (i) individuals except those who are legal residents of the Province of Quebec, Italy, Dominican Republic, Egypt, Pakistan, Brazil, Mexico, and the Philippines (“Ineligible Countries”); (ii) individuals who are the age of majority or older in his or her state or country of residence at the time of entry; and (iii) registered to attend Knowledge 2021 Virtual Experience event. Employees, temporary workers, interns, officers, and directors of LIKE.TG, Inc., its affiliated companies, subsidiaries, advertising and promotion agencies, any and all other entities directly associated with this Contest (“Released Parties”), and the immediate family members and members of the same residing in the household of any of the above are not eligible to enter or win. Employees or officials of any government entity are not eligible to enter or win a prize. Failure to meet the eligibility requirements will result in an entry being invalid and forfeiture of any prize. Individuals who are legal residents of one of the Ineligible Countries are not eligible to participate or win a prize.SPONSOR: The Contest is sponsored by LIKE.TG Inc., 2225 Lawson Lane, Santa Clara, CA 95054 (the “Sponsor”).AGREEMENT TO OFFICIAL RULES: By participating, entrants (“Entrants”) agree to abide by and be bound by these Official Rules and the decisions of the Sponsor, which are final and binding in all matters relating to the Contest. Winning a prize (as defined below) is contingent upon fulfilling all requirements set forth herein.CONTEST PERIOD: The Contest begins at 12:00 AM PDT on 05/11/2021 and ends at 5:00 PM PDT on 5/20/2021 (“Contest Period”). There are two (2) rounds (each a “Round”) during the Contest Period. The first Round starts at the start of the Contest Period and ends at 5:00 PM PDT on 05/14/2021, with the second Round beginning at 12:00 AM PDT on 05/17/2021 and ending at the end of the Contest Period.HOW TO ENTER: During each Round eligible Entrants must (i) follow @Know365, and (ii) in a publicly visible post reply to the applicable @Know365 post on Twitter with a caption for the posted photo, along with the hashtag #Know21Caption. No private or otherwise protected Tweets are allowed. All posts must remain publicly visible to enter to be eligible to win. Incomplete entries will be disqualified and void. All required information must be provided to enter and to be eligible to win.JUDGING: Sponsor will review all entries for compliance with these Official Rules. All eligible submissions will be judged by a panel of judges comprised of employees of Sponsor based on the following judging criteria (“Judging Criteria”): 40% - COMPELLING MESSAGE; 40% - CREATIVITY AND ORIGINALITY IN STYLE; AND 20% - RELEVANCE TO THE APPLICABLE ROUND. The judging and final determination of the winners will be in the sole discretion of the judges.Limit one (1) entry per person per Round, for a total of two (2) entries during the Contest Period. Sponsor reserves the right to disqualify any person or social media account that submits more than one entry. The Released Parties are not responsible for: lost, late, incomplete, invalid, unintelligible, illegible, misdirected entries. All entries become the exclusive property of Sponsor and will not be acknowledged or returned. By participating, you consent for Sponsor to obtain, use, and transfer your name, address and other information for the purpose of administering this Contest and for other purposes as set forth below.WINNER SELECTION NOTIFICATION: Two (2) potential prize winners with the highest score each Round will be selected in accordance with the Judging Criteria among all eligible entries received by Sponsor, whose decisions are final and binding. In the event if a tie, the tied entrants with the higher score in the “Creativity and Originality in Style” Judging Criteria will the potential prize winner. The potential prize winner selection will be on or about the end of each Round. The Sponsor will select a total of four (4) potential winner(s) (“Prize Winners”). Prize Winners need not be present to win. Prize Winners will be contacted by the Sponsor via direct message on Twitter. All Prize Winners may be required to sign an Affidavit of Eligibility, Liability and Publicity Release form, unless prohibited by law, prior to accepting a prize. Failure to comply with any of the requirements set forth in these Official Rules may result in disqualification or forfeiture of the prize.PRIZE PRIZE CONDITIONS: Two (2) winners per Round will each receive one (1) twenty-five ($25.00) USD DoorDash e-gift cardThe approximate retail value (“ARV”) of each prize is: $25.00. Total ARV of Prizes awarded in this Contest: $100.00. All currency listed in these Official Rules is in USD. Odds of winning depend upon the number of eligible entrants who enter the Contest. Winners are subject to all applicable terms and conditions associated with the prize. Sponsor is not responsible for lost or stolen prize elements. Winners will receive their prizes within ninety (90) days of the winner selection. There is a limit of one (1) prize per entrant.ALL FEDERAL, STATE, AND LOCAL TAXES ARE SOLELY THE RESPONSIBILITY OF THE WINNERS. Winners may be required to complete required tax forms or other documents requested within the time period stipulated by Sponsor. Any difference between the stated estimated value of the prize and its actual value will not be awarded. Winner agrees to accept the prize “as is.”The value of the prizes set forth above represents Sponsor’s good faith determinations of the ARV thereof and such determinations are final and binding and cannot be appealed. If the actual value of any prize turns out to be less than the stated ARV the difference will not be awarded in cash.ALL EXPENSES OR COSTS ASSOCIATED WITH ACCEPTANCE OF A PRIZE NOT MENTIONED HEREIN ARE THE SOLE RESPONSIBILITY OF THE PRIZE WINNERS. No substitution or transfer of prize will be permitted. The Sponsor reserves the right at its sole discretion to substitute the prize with another prize of equal or greater value.If a prize or prize notification is returned as unclaimed or undeliverable to the Prize Winners, if the Prize Winners cannot be reached by the Sponsor within three (3) calendar days from the first notification attempt, if the Prize Winners do not comply with the Sponsor’s prize acceptance instructions within three (3) calendar days from the first notification attempt, or the Prize Winners are not in compliance with these Official Rules, then such person shall be disqualified and, at Sponsor’s sole discretion, alternate Prize Winners may be selected for the prize at issue.Failure by the Sponsor to enforce any provision of these Official Rules shall not constitute a waiver of that provision. In the event of a dispute as to the identity of a Prize Winner based on an email address, the winning entry will be declared by the authorized account holder of the email address submitted at time of entry. "Authorized account holder" is defined as the natural person who is assigned to an email address by an Internet access provider, online service provider or other organization (e.g., business, educational, institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.RELEASE AND LIMITATIONS OF LIABILITY: By participating in the Contest and/or accepting a prize, Entrants agree to release and hold harmless the Released Parties from and against any claim, action, injury, loss, damage or cause of action arising out of or relating to participation in the Contest, acceptance or receipt of any prize, use or misuse of any prize, or participation in any prize-related activity, including, but not limited to: (a) any technical errors that may prevent an Entrant from submitting an entry; (b) unauthorized human intervention in the Contest; (c) errors in the administration of the Contest or the processing of entries; or (d) injury, death, or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from Entrant’s participation in the Contest or receipt or use of any prize. Released Parties assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, theft or destruction or unauthorized access to, or alteration of, entries. Entrant further agrees that in any cause of action, the Released Parties’ liability will be limited to the cost of entering and participating in the Contest, and in no event shall the Released Parties be liable for attorney’s fees. Entrant waives the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages.GENERAL CONDITIONS: If for any reason the operation or administration of this Contest is impaired or incapable of running as planned for any reason, including but not limited to (a) infection by computer virus, bugs, (b) tampering, unauthorized intervention, (c) fraud, (d) technical failures, or (e) any other causes beyond the control of the Sponsor which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Contest, the Sponsor reserves the right at its sole discretion, to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the Contest in whole or in part, at any time, without notice and award the Prizes (defined below) using all non-suspect eligible entries received as of, or after (if applicable) this cancellation, termination, modification or suspension date, or in any manner that is fair and equitable and best conforms to the spirit of these Official Rules. Sponsor reserves the right, at its sole discretion, to disqualify any individual deemed to be (a) tampering or attempting to tamper with the entry process or the operation of the Contest website; or (b) acting in violation of these Official Rules or in an unsportsmanlike or disruptive manner.ANY ATTEMPT TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST IS A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, THE SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES OR OTHER REMEDIES FROM ANY SUCH PERSON(S) RESPONSIBLE FOR THE ATTEMPT TO THE FULLEST EXTENT PERMITTED BY LAW.PUBLICITY: By accepting a prize, where permitted by law, the Prize Winners grant to the Released Parties and those acting pursuant to the authority of the Released Parties, the right to print, publish, broadcast and use worldwide IN ALL MEDIA without limitation at any time a Prize Winner’s submission, full name, image, photograph, portrait, voice, likeness, signature and/or biographical information for advertising, trade and promotional purposes without further payment or additional consideration, and without review, approval or notification.USE OF DATA: All information submitted by Entrants will be treated according to Sponsor’s Privacy Statement, available at https://www.servicenow.com/privacy-statement.html. By participating in the Contest and providing any personal contact information, Entrants hereby agree to Sponsor’s collection and usage of their personal information and acknowledge that they have read and accepted Sponsor’s Privacy Statement.DISPUTES: EXCEPT TO THE EXTENT PRE-EMPTED BY FEDERAL OR OTHER APPLICABLE STATE LAW, THE CONTEST SHALL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA, WITHOUT GIVING EFFECT TO ANY CONFLICT OF LAW PROVISIONS THEREOF. ENTRANTS UNDERSTAND AND AGREE THAT ALL CLAIMS, DISPUTES OR CONTROVERSIES BETWEEN ENTRANT AND THE RELEASED PARTIES SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION IN THE COUNTY OF SANTA CLARA, STATE OF CALIFORNIA. BY ENTERING, ENTRANTS VOLUNTARILY AND KNOWINGLY WAIVE ANY RIGHT THEY HAVE TO A JURY TRIAL. THIS ARBITRATION CONTRACT IS MADE PURSUANT TO A TRANSACTION IN INTERSTATE COMMERCE AND ITS INTERPRETATION, APPLICATION, ENFORCEMENT AND PROCEEDINGS HEREUNDER SHALL BE GOVERNED BY THE FEDERAL ARBITRATION ACT (“FAA”), AND CONDUCTED BY JUDICIAL ARBITRATION AND MEDIATION SERVICES, INC. (“JAMS”), IN ACCORDANCE WITH THE JAMS COMPREHENSIVE ARBITRATION RULES. THE TRIBUNAL WILL CONSIST OF ONE ARBITRATOR. THE ARBITRATOR SHALL BE BOUND TO APPLY AND ENFORCE THE TERMS OF THE OFFICIAL RULES, AND THE ARBITRATOR’S DECISION WILL BE FINAL, BINDING, AND ENFORCEABLE IN A COURT OF COMPETENT JURISDICTION. NEITHER ENTRANT NOR SPONSOR SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER CONSUMERS OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR MEMBER OF A CLASS.FURTHER, IN ANY SUCH DISPUTE, UNDER NO CIRCUMSTANCES WILL ENTRANTS BE PERMITTED TO OBTAIN AWARDS FOR, AND THEY HEREBY WAIVE ALL RIGHTS TO CLAIM, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING ATTORNEYS' FEES AND COSTS), OTHER THAN ACTUAL OUT-OF-POCKET EXPENSES (I.E. COSTS ASSOCIATED WITH ENTERING THIS CONTEST) AND FURTHER WAIVE ALL RIGHTS TO HAVE DAMAGES MULTIPLIED OR INCREASED.Each Entrant hereby waives application of California Civil Code Section 1542 which provides as follows:A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.Each Entrant expressly waives the provisions of Section 1542 of the California Civil Code as well as any other statutes, rules, laws, ordinances, or common law principles or other authority of similar effect of any jurisdiction, and further waives any right to invoke said provisions now or in the future with regard to the Contest. Entrants and the Winners further acknowledge and agree that this waiver is an essential and material term of these Official Rules and the Contest.WINNERS LIST REQUEST: You may request the name of the winners by sending a self-addressed, stamped envelope within thirty (30) days from the end of the Contest Period to: LIKE.TG “Knowledge 21 Caption This” Contest Winners List Request, Attn: Natalya Copeland, 2225 Lawson Lane, Santa Clara, CA 95054. During the Contest Period, Official Rules requests may be sent to the aforementioned address. Rules requests must include a self-addressed, stamped envelope. Residents of Vermont may omit return postage for rules requests.NO SOCIAL MEDIA ENDORSEMENT: This Contest is not endorsed, sponsored, or administered by any social media platform for which Entrants may interact with in participation of this Contest. LIKE.TG Inc. Knowledge 21 Scavenger Hunt OFFICIAL RULESNO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. VOID WHERE PROHIBITED BY LAW.ELIGIBILITY: The “Knowledge 21 Scavenger Hunt” Contest (the “Contest”) is open to (i) individuals except those who are legal residents of the Province of Quebec, Italy, Dominican Republic, Egypt, Pakistan, Brazil, Mexico, and the Philippines (“Ineligible Countries”); (ii) individuals who are the age of majority or older in his or her state or country of residence at the time of entry; and (iii) registered to attend Knowledge 2021 Virtual Experience event. Employees, temporary workers, interns, officers, and directors of LIKE.TG, Inc., its affiliated companies, subsidiaries, advertising and promotion agencies, any and all other entities directly associated with this Contest (“Released Parties”), and the immediate family members and members of the same residing in the household of any of the above are not eligible to enter or win. Employees or officials of any government entity are not eligible to enter or win a prize. Failure to meet the eligibility requirements will result in an entry being invalid and forfeiture of any prize. Individuals who are legal residents of one of the Ineligible Countries are not eligible to participate or win a prize.SPONSOR: The Contest is sponsored by LIKE.TG Inc., 2225 Lawson Lane, Santa Clara, CA 95054 (the “Sponsor”).AGREEMENT TO OFFICIAL RULES: By participating, entrants (“Entrants”) agree to abide by and be bound by these Official Rules and the decisions of the Sponsor, which are final and binding in all matters relating to the Contest. Winning a prize (as defined below) is contingent upon fulfilling all requirements set forth herein.CONTEST PERIOD: The Contest begins at 12:00 AM PDT on 05/11/2021 and ends at 5:00 PM PDT on 5/20/2021 (“Contest Period”).HOW TO ENTER: During the Contest Period, for one (1) Contest entry, eligible Entrants must (i) create four (4) separate publicly visible posts of a corresponding to the four (4) requirements stated in the blog post available here: https://www.servicenow.com/blogs/2021/knowledge-2021-social-media-contests.html, (ii) on either Twitter or Instagram using the hashtag #Know21Games. No private or otherwise protected Tweets are allowed. All posts must remain publicly visible to enter to be eligible to win. Incomplete entries will be disqualified and void. All required information must be provided to enter and to be eligible to win.JUDGING: Sponsor will review all entries for compliance with these Official Rules. All eligible submissions will be judged by a panel of judges comprised of employees of Sponsor based on the following judging criteria (“Judging Criteria”): 40% - ORIGINALITY; 40% - RESEMBLANCE TO REQUIREMENTS IN BLOG POST; AND 20% - WOW FACTOR. The judging and final determination of the winners will be in the sole discretion of the judges. The three (3) eligible Entrants with the highest scores will be the potential winners.Limit one (1) entry per person. Sponsor reserves the right to disqualify any person or social media account that submits more than one entry. The Released Parties are not responsible for: lost, late, incomplete, invalid, unintelligible, illegible, misdirected entries. All entries become the exclusive property of Sponsor and will not be acknowledged or returned. By participating, you consent for Sponsor to obtain, use, and transfer your name, address and other information for the purpose of administering this Contest and for other purposes as set forth below.WINNER SELECTION NOTIFICATION: The three (3) potential prize winners with the highest score will be selected in accordance with the Judging Criteria among all eligible entries received by Sponsor, whose decisions are final and binding. In the event if a tie, the tied entrants with the higher score in the “Resemblance To Requirements in Blog Post” Judging Criteria will the potential prize winner. The potential prize winner selection will be on or about 05/21/2021. The Sponsor will select three (3) potential winner(s) (“Prize Winners”). Prize Winners need not be present to win. Prize Winners will be contacted by the Sponsor via direct message on Twitter or Instagram. All Prize Winners may be required to sign an Affidavit of Eligibility, Liability and Publicity Release form, unless prohibited by law, prior to accepting a prize. Failure to comply with any of the requirements set forth in these Official Rules may result in disqualification or forfeiture of the prize.PRIZE PRIZE CONDITIONS: Three (3) winners will each receive one (1) prize of their choosing from the following prize options: Apple AirPods (ARV $249.00); Orbit Plus Turntable (ARV $289.00); or Work from home essential prize pack consisting of a ring light, desk riser, webcam and microphone (ARV $299.00). The approximate retail value (“ARV”) of each prize is listed above. The maximum ARV of Prizes awarded in this Contest is $897.00. All currency listed in these Official Rules is in USD. Odds of winning depend upon the number of eligible entrants who enter the Contest. Winners are subject to all applicable terms and conditions associated with the prize. Sponsor is not responsible for lost or stolen prize elements. Winners will receive their prizes within ninety (90) days of the winner selection. There is a limit of one (1) prize per entrant.ALL FEDERAL, STATE, AND LOCAL TAXES ARE SOLELY THE RESPONSIBILITY OF THE WINNERS. Winners may be required to complete required tax forms or other documents requested within the time period stipulated by Sponsor. Any difference between the stated estimated value of the prize and its actual value will not be awarded. Winner agrees to accept the prize “as is.”The value of the prizes set forth above represents Sponsor’s good faith determinations of the ARV thereof and such determinations are final and binding and cannot be appealed. If the actual value of any prize turns out to be less than the stated ARV the difference will not be awarded in cash.ALL EXPENSES OR COSTS ASSOCIATED WITH ACCEPTANCE OF A PRIZE NOT MENTIONED HEREIN ARE THE SOLE RESPONSIBILITY OF THE PRIZE WINNERS. No substitution or transfer of prize will be permitted. The Sponsor reserves the right at its sole discretion to substitute the prize with another prize of equal or greater value.If a prize or prize notification is returned as unclaimed or undeliverable to the Prize Winners, if the Prize Winners cannot be reached by the Sponsor within three (3) calendar days from the first notification attempt, if the Prize Winners do not comply with the Sponsor’s prize acceptance instructions within three (3) calendar days from the first notification attempt, or the Prize Winners are not in compliance with these Official Rules, then such person shall be disqualified and, at Sponsor’s sole discretion, alternate Prize Winners may be selected for the prize at issue.Failure by the Sponsor to enforce any provision of these Official Rules shall not constitute a waiver of that provision. In the event of a dispute as to the identity of a Prize Winner based on an email address, the winning entry will be declared by the authorized account holder of the email address submitted at time of entry. 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Every executive follows trends in their industry to keep tabs on competitors. There’s often equal value in applying insights from innovators in other sectors.Knowledge 2021 attendees can do both. Presentations from companies in five major industries—manufacturing, financial services, healthcare, telecom, and government—will show digital transformation trends in each sector. Companies are putting LIKE.TG to work to help them redefine customer and employee experiences, streamline service delivery, and unlock the value of digital workflows.Here’s a quick look at what’s on tap in each sector:ManufacturingAs the challenges of 2020 showed, efficient supply chains can be a critical differentiator in many industries, especially manufacturing. One Knowledge session, Creating supply chain transparency in manufacturing, will show why better transparency can help organizations respond to many supply chain business challenges. It will also demonstrate how a central portal for vendors to submit issues can help businesses track and resolve vendor queries.Partnerships are also vital, especially if your business wants to compete on experience. The Create world-class partnerships session will explain the importance of building relationships with distributors, resellers, and other third parties.In another session, Delivering operational excellence in manufacturing, attendees will find out how to create a seamless experience for resellers, improve service quality, and reduce costs.Financial servicesWhat you do (or don’t do) on the operations level in financial services will influence customer experience. In the financial services keynote address, experts will discuss recent changes in the industry, now that customers have adopted digital services and workforces are accustomed to remote working.In Delivering the digital future of financial services, attendees will see how companies have responded to the pandemic with a stronger focus on improving agility, scalability, and time to innovation.The Transform customer journeys end to end with the Financial Services Operations Platform session will show how the Now Platform helps deliver better experiences, drive productivity, and streamline compliance.HealthcareThe pandemic disrupted every industry, but most acutely healthcare and life sciences. That’s the central focus of the Knowledge 2021 healthcare keynote. That disruption accelerated digital transformation for many organizations—at first, to deal with immediate challenges, and now to leverage that ability to transform care.As industry experts will share in sessions such as Unlocking the power of LIKE.TG for healthcare and life sciences, creating consumer-like experiences can have far-reaching impacts on staff, safety, and patients.In other sessions, attendees can learn how healthcare organizations are automating workflows, investing in self-service tools, and connecting cross-functional health teams and multiple clinical systems through personalized experiences.TelecomIn the telecom keynote, presenters will show how companies are redefining themselves in this ultra-competitive market. Some are embracing the shift by looking at internal challenges such as fragmented customer engagement points and service delivery processes. To delight customers, many are using LIKE.TG to connect service centers and network operations to re-imagine the customer experience.To launch new services that drive revenue, telecom businesses have to scale service and operations to increase efficiency and create next-generation experiences. In Streamlining service delivery at Deutsche Telekom, you’ll hear how the German service provider is streamlining its order management process, bringing solutions to market faster, and boosting productivity.GovernmentEven after investing billions in IT, many government agencies struggle to meet citizen expectations. In How to digitize a federal government agency, you’ll learn how the US General Services Administration (GSA) and others are meeting the challenge.By focusing on governance, common data models, and reusable solutions, GSA’s IT team has rapidly implemented new digital workflows. Today, the organization is on its way to becoming the US government’s first fully digital agency.We can’t wait to see you at Knowledge 2021. Not registered yet? Register today and follow us on Twitter at #Know21.LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

To solve the customer problems of today and tomorrow, organizations need to deliver game-changing innovation quickly. The next decade of innovation will rely on workflows being enabled in minutes, allowing employees to keep their focus on being creative and providing value to the business.So, how do we solve the world’s biggest organizational challenges in the 21st century? We need digital workflows to connect departments, fill gaps we can’t see, and free people from routine process to do their best work. The world’s most trusted C-suite innovators are shaping the future of work by delivering digital workflows to solve these pressing challenges.At Knowledge 2021, we’re serving up two weeks of incredible customer stories, live experiences, visionary keynotes, and expert-led sessions straight to your screen, wherever you are.LIKE.TG’s Asia-Pacific community will receive world-first access to the digital experience on May 11, with a keynote by CEO Bill McDermott and other LIKE.TG leaders (10 am SGT; 12 pm AEST).A focus on peopleKnowledge 2021 kicks off in a very different place from last year. While many of us are still working from home or embracing hybrid life, our definition of work—where and how we get it done—has changed considerably. And these challenges shaped our Knowledge 2021 theme: “Workflow your world.”People’s experiences matter most as consumers and employees. Today, we’re measuring progress in experience, not process. The future of work will be fueled by workflows that find the most direct route to customers and employees—and make it simple for people.The unrelenting pace to match digital demands is only set to increase in this rapidly changing environment. Every company is racing to deliver great experiences in pursuit of the same outcomes: speed, agility, resilience, and productivity.At Knowledge 2021, you can attend bite-sized customer innovation sessions to learn how Toyota Motor Company Australia, Standard Chartered Bank, New Zealand Trade and Enterprise, JG Summit Holdings, and NEC improved their customer and employee experience.How to participateFirst, register for Knowledge 2021. Next, you can either jump into the Guide and start creating your own watchlist—or use my must-watch recommendations as a guide: Knowledge 2021 keynote: Join Bill McDermott on a tour of the world’s most profound workflow transformations. McDermott is joined by Chief Customer Partner Officer Lara Caimi, Chief Innovation Officer Dave Wright, and Chief Product Officer CJ Desai to explore the endless possibilities of workflow and why it’s the critical doorway to success. Bupa’s security transformation journey: Join international healthcare company Bupa’s head of cyber to see how the organization has built its security posture and reduced risk. Toyota Australia’s interoperability breakthrough: Find out how IT Operations Management (ITOM) has revolutionized unknown major incident identification across the organization. Uber’s safe workplace: Go deep on one of the most successful ecosystem-based business models in the world. Creating a deeper sense of belonging: Sit in on a fireside chat with Accenture’s CIO, who also champions the company’s global inclusion and diversity agenda. I can’t wait to see you at Knowledge 2021!LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

The Knowledge 2021 Digital Experience, our annual user conference, includes sessions from LIKE.TG customers and partners about how they’re leveraging the Now Platform to grow their businesses and reshape their industries.In the opening keynote session, CEO Bill McDermott and other presenters showed how LIKE.TG helped “workflow the world” during the pandemic, using the Now Platform to help government agencies, health systems, schools, and other organizations deliver essential services when they were needed most.“We realized this was the time for exponential thinking,” said McDermott at the start of the event, broadcast from the California Academy of Sciences in San Francisco. “Go big or go home. But we were already home, so we went big.”“Our team dug deep to understand the needs of our customers and helped them use the Now Platform to navigate these new situations,” added Lara Caimi, chief customer and partner officer. “What we heard over and over was that the Now Platform enabled them to make a real difference in the world.” Workflow the challengeAt the top of the list was helping solve the biggest workflow challenge in modern history: distributing vaccines to hundreds of millions of people around the world in record time. In Scotland, LIKE.TG built an app for the national health service to schedule vaccine appointments and to better engage with patients, many of whom were locked in at home, fearful of venturing out even for routine medical visits.Digital workflows also helped the University of Michigan’s medical center, Michigan Medicine, pivot rapidly to support remote employees, allowing on-site medical personnel to maintain care for patients without missing a beat.In Los Angeles, city officials worked with LIKE.TG to develop a COVID-19 testing app early in the crisis. But new challenges soon emerged: Residents needed critical assistance to help feed their families, pay rent, and support other needs. Using the Now Platform, the city came up with a plan to help thousands of families during critical moments.“But they needed technology to action that plan,” Caimi said. “And they needed it to function across a diverse, multilingual population. So, they said, ‘Let’s workflow it.’”Officials with the National Basketball Association did the same thing for a different purpose. When the league needed to host NBA and WNBA playoff games at a single, safe venue during the height of the pandemic, LIKE.TG workflows helped make it happen without a hitch. In less than a week, the NBA implemented LIKE.TG workflows to bring together 2,600 players, journalists, and supporting staff (including coaches, trainers, vendors, and janitors) inside a special isolation zone, the “NBA Bubble,” at Orlando’s Disney World.LIKE.TG workflows helped people in other ways during the pandemic. State and federal agencies in the US battled more than 50,000 wildfires in 2020 that destroyed nearly twice as many acres as they did in 2019. Until LIKE.TG stepped in, dispatchers at one federal agency had to manually enter the geolocation coordinates of each fire into 26 separate systems. With digital workflows now powering those functions, the new system enables aircraft, equipment, crews, and supplies to be easily visible in the system, speeding response times and helping to save homes and lives.“We have the best engineering team who built workflows in days and weeks, like our Emergency Response apps and our Safe Workplace Suite of apps,” said McDermott.From desire to deliverableChief Innovation Officer Dave Wright pointed out that almost every type of human activity is a workflow—from family meal planning and yardwork to getting a home mortgage, which itself “is a mess of processes organized into a sequence,” he said. “That’s the power of a LIKE.TG workflow: It’s a repeatable pattern of activities and data that link a desire to a deliverable that offers the user a great experience.”Machine learning tools on the Now Platform are helping to create those experiences. They can produce topic recommendations for virtual agents to better assist customers, said Chief Product Officer CJ Desai. That has already helped boost customer satisfaction and validated the use of artificial intelligence in customer support.Next up, Desai added, is a concept called intelligent workflow automation, which combines machine learning, natural language understanding (NLU), and robotic process automation (RPA) and applies them to workflow solutions to make tasks happen faster.Looking back on the team’s accomplishments over the past year, McDermott closed the session by encouraging more workflow innovation in the years to come. “If you can dream it,” he said, “we can make it happen.”It’s not too late to register for Knowledge 2021 if you haven’t already. See you there!LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.