客服系统
Welcome to the Now Platform Rome release!
Employees and customers want seamless experiences wherever work happens—in an office, a hospital, a manufacturing floor, at home, or on the go. To survive in the new world of hybrid work, companies must embrace digital platforms that empower their most important stakeholders.That’s why I’m thrilled to announce the Now Platform® Rome release, which is generally available to customers starting today. The Rome release includes hundreds of new features that accelerate innovation by helping organizations create agile work environments and deliver compelling experiences from anywhere.
Delivering connected and engaging employee experiences for hybrid work
“How can I manage privacy and risk of exposure of personal data from malicious attackers, or my own employees, while keeping pace with global evolving regulations?” For many organizations, this is a constant struggle made more daunting by the fact that data is siloed and processes are manual.Both remote workers and evolving infrastructure can represent opportunities for attackers. Because personal data is so precious, it’s most likely to be stolen or exposed during an attack. The Cost of a Data Breach Report 20211 found:
Remote work, with its unmanaged personal devices, unsecured home networks, and unencrypted data, has raised data breach costs by more than $1 million compared to other causes.
High system complexity and compliance failures resulting from evolving infrastructure, value chains, and operations increased costs by $2.3 million.
Personal data is the most sought-after data in an attack: 44% of breaches compromised customer data, another 28% involved anonymized customer data, and 26% involved employee information.
Remediating a breach that includes personal data is costly, but reputation damage or the loss of customers can be more devastating. As the amount of personal data grows, so does the risk.Securing personal dataFor better or worse, external attackers are not the biggest source of privacy risk—employees are. In fact, 59% of privacy incidents originate with an organization’s own employees. Unfortunately, while more than half are simply mistakes, 45% of these employee-driven privacy failures come from intentionally malicious behavior.2The constantly evolving global regulatory environment offers additional challenges. The introduction of the General Data Protection Regulation (GDPR) in 2018, for example, expressly provided individuals with new and enhanced rights over their personal data, including greater transparency and control over the processing of their personal data by organizations.Since then, 128 of 194 countries have enacted similar legislation—and 19 other countries have draft legislation in place. That’s 76% of all countries in the world.3 More regulations are springing up all the time.Privacy management simplifiedThe new LIKE.TG® Privacy Management application in the Now Platform® Rome release helps organizations proactively manage privacy risk and assist customers in complying with their data privacy requirements. Privacy Management is a natural extension to our risk and compliance management portfolio using the unified platform to share data and holistically prioritize and manage risk.
Privacy Management takes advantage of LIKE.TG’s powerful new user experience, with a workspace that consolidates tasks, issues, and status tailored to the privacy manager’s unique role. Having all the necessary information in one place with simplified navigation improves decision-making and encourages action through real-time insights.Privacy managers can now easily send privacy impact assessments for a single entity or group with three clicks or obtain a detailed view of processing activities, including the personal data impacted, from a single homepage.“As our clients looked to operationalize our data privacy process recommendations for a privacy operations framework, they needed a way to provide better tracking and workflow automation for privacy impact assessments and data subject rights requests that complied with the EU GDPR and California’s CCPA regulations,” says Angela Saverice-Rohan, EY Americas’ cybersecurity data privacy and protection leader.“We chose LIKE.TG as the foundation of our privacy offering because of its workflow automation, flexibility, and ability to support the differing needs of our clients in the retail, insurance, utility, telecommunication, and manufacturing industries.”
Stay on top of privacy risks and evolving regulations.Privacy Management lets you proactively monitor your risk and compliance posture instead of reacting based on attacks and new regulations. Beyond implementing a robust privacy solution, training is also essential to help prepare employees to handle personal data. Annual employee training that includes a completion record is the best practice.
Support privacy by design in daily workflows.
Instead of everyone working in silos, you can provide unified and scalable enterprise-wide data privacy governance on a single platform. For example, organizations can now create a consistent process to screen new applications, projects, and vendors in the evaluation phase—not after they’ve been implemented or onboarded.
Build trust and loyalty with customer data privacy rights.Manual processes and skills shortages can lead to errors and omissions when dealing with customer requests. Instead, a role-based user experience and user-friendly portals help stakeholders at all levels, including vendors, communicate and collaborate for greater visibility and effectively address issues and tasks—helping to keep personal data safe wherever it resides.
Privacy Management also works with other LIKE.TG applications and integrated risk technology partners in the LIKE.TG Store. It embeds privacy management into everyday activities and helps organizations protect the personal data of customers, employees, and suppliers.
Foundational process enabled by LIKE.TG Privacy Management and complementary products5 benefits of proactive privacy managementOur approach offers five important ways to help manage privacy better:
Identify where personal data is stored and align practices with regulatory requirements through integrations with LIKE.TG Discovery or BigID. Other applications in the LIKE.TG Store import privacy content such as Edgile Privacy ArC.Customers use LIKE.TG Discovery to find databases deployed on premises and in the cloud and populate the CMDB. BigID reads the CMDB to understand the assets and associated data sources.Automated scanning and discovery by BigID creates an inventory of sensitive and regulated data across the landscape. This enriches the LIKE.TG CMDB with privacy and risk metadata for added visibility, insight, and action as part of the Privacy Management Workflows.
Easily send and track screening and privacy impact assessments. For business process owners, responding is simple, with drop-down menus and convenient check boxes on assessments accessed through their familiar employee service portal.
Save time with automation. Many steps have been automated through the Now Platform. For example, when a business process owner confirms that a new or updated process will impact customer data, the system automatically creates a processing activity. Similarly, when the type of personal data to be used or collected is indicated, the system maps the corresponding controls.It can also automatically send a privacy impact assessment when the screening assessment has been responded to. When an attestation is returned, the system will automatically calculate a compliance score and identify which requirements are not being met.
Intelligently manage issues. Noncompliant controls and smart issue management automatically generate issues. They can be assigned to the proper owner using AI and machine learning. Remediation can even be suggested.
Keep pace with changing regulations using LIKE.TG Regulatory Change Management (part of the LIKE.TG Integrated Risk Management portfolio). LIKE.TG Application Portfolio Management can streamline the process when introducing new applications.
LIKE.TG Privacy Management can help you identify personal data, as well as which business processes or applications collect, use, or store it. Through continuous monitoring, it can also help you manage risk and sustain compliance with applicable data protection requirements.Learn more about Privacy Management and the other innovations in the Rome release at Now at Work.1 Cost of a Data Breach Report 2021, www.ibm.com/security/data-breach2 Gartner Security Risk Management Summit May 18-20, 2020 Germany3 UNCTAD Data Protection and Privacy Legislation Worldwide
LIKE.TG enables better experiences with new unified agent solution
As distributed work models become the norm, businesses need to respond quickly and effectively to the demands of their employees, especially when it comes to service issues. Historically, using multiple agents across departments has made it difficult for service and operations teams to access the information they need to resolve employee incidents and requests seamlessly.To solve for this challenge, generate cost savings, and help ensure quick resolution to employee requests, even while remote, LIKE.TG today unveiled Agent Client Collector (ACC). ACC is a unified agent solution that gives teams the ability to capture and monitor data—as well as meet visibility requirements—across software, hardware, and cloud infrastructure.Whereas traditional agents focus on the collection of diagnostic information, ACC goes far beyond that. It allows service and operations teams to automate incident resolution and proactively identify and help prevent service disruptions.For example, a remote employee experiencing IT issues can open an interactive chatbot that connects to a live agent experience. The help desk agent can then use the Live Asset view feature to visualize end-user asset data and collect diagnostic information—without the need to implement remote desktop software. It creates a frictionless employee experience, regardless of where employees choose to work.
Powering a nimbler, more resilient enterpriseAccording to IDC, 75% of Global 2000 IT organizations will adopt automated operations practices by 2023 to transform their IT workforce to support unprecedented scale.1LIKE.TG brings together one unified platform, one data model, and now, with the introduction of ACC, one agent to make work flow more seamlessly for IT while modernizing systems and automating processes for employees.Harnessing the power of the Now Platform®, ACC can support various products across IT Operations Management (ITOM), IT Service Management (ITSM), Hardware Asset Management (HAM), Software Asset Management (SAM), and Security Operations (SecOps).Specifically, ACC improves the employee experience and enhances operational resilience by not only collecting diagnostic information, but also automating incident resolution—proactively identifying and helping to prevent service disruptions before they detract from the employee experience. Key features include:
Policy-driven monitoring of applications and endpoints reduces dependency on standalone monitoring tools to optimize costs and cut down tool redundancy.
Live Asset View provides real-time visibility of an endpoint’s configuration and performance data within an agent’s workspace to assist with troubleshooting.
Automation Playbooks for Service and Operations Teams (ITSM and ITOM) empower agents to automate incident resolution to improve the employee experience, while operations teams can manage and run a more resilient business by proactively monitoring problems from on-premises and cloud infrastructure.
IT budgets are also under more pressure than ever in today’s economy. ACC’s collection of employee software and hardware data helps optimize operational expenses and investments—freeing budgets so that enterprises can invest in other important priorities. Key features include:
Automation Playbooks for Hardware Asset Management (HAM) collect hardware asset attributes and performance data to make better informed investment decisions.
Automation Playbooks for Software Asset Management (SAM) collect software inventory and usage data to optimize software license compliance and spend.
Ultimately, ACC will increase IT efficiency with a unified agent that helps reduce incident duration and frequency. This allows employees to focus on being productive while providing IT teams with better data to optimize their hardware and software spend. That’s making work, work better for people.ACC is available today, complementing LIKE.TG’s existing agentless technology. Learn more about ACC.1 IDC. (October 2020). IDC FutureScape: Worldwide Future of Digital Infrastructure 2021 Predictions. Doc #US46470820.
Privacy Management: How to proactively manage risk and sustain compliance
“How can I manage privacy and risk of exposure of personal data from malicious attackers, or my own employees, while keeping pace with global evolving regulations?” For many organizations, this is a constant struggle made more daunting by the fact that data is siloed and processes are manual.Both remote workers and evolving infrastructure can represent opportunities for attackers. Because personal data is so precious, it’s most likely to be stolen or exposed during an attack. The Cost of a Data Breach Report 20211 found:
Remote work, with its unmanaged personal devices, unsecured home networks, and unencrypted data, has raised data breach costs by more than $1 million compared to other causes.
High system complexity and compliance failures resulting from evolving infrastructure, value chains, and operations increased costs by $2.3 million.
Personal data is the most sought-after data in an attack: 44% of breaches compromised customer data, another 28% involved anonymized customer data, and 26% involved employee information.
Remediating a breach that includes personal data is costly, but reputation damage or the loss of customers can be more devastating. As the amount of personal data grows, so does the risk.Securing personal dataFor better or worse, external attackers are not the biggest source of privacy risk—employees are. In fact, 59% of privacy incidents originate with an organization’s own employees. Unfortunately, while more than half are simply mistakes, 45% of these employee-driven privacy failures come from intentionally malicious behavior.2The constantly evolving global regulatory environment offers additional challenges. The introduction of the General Data Protection Regulation (GDPR) in 2018, for example, expressly provided individuals with new and enhanced rights over their personal data, including greater transparency and control over the processing of their personal data by organizations.Since then, 128 of 194 countries have enacted similar legislation—and 19 other countries have draft legislation in place. That’s 76% of all countries in the world.3 More regulations are springing up all the time.Privacy management simplifiedThe new LIKE.TG® Privacy Management application in the Now Platform® Rome release helps organizations proactively manage privacy risk and assist customers in complying with their data privacy requirements. Privacy Management is a natural extension to our risk and compliance management portfolio using the unified platform to share data and holistically prioritize and manage risk.
Privacy Management takes advantage of LIKE.TG’s powerful new user experience, with a workspace that consolidates tasks, issues, and status tailored to the privacy manager’s unique role. Having all the necessary information in one place with simplified navigation improves decision-making and encourages action through real-time insights.Privacy managers can now easily send privacy impact assessments for a single entity or group with three clicks or obtain a detailed view of processing activities, including the personal data impacted, from a single homepage.“As our clients looked to operationalize our data privacy process recommendations for a privacy operations framework, they needed a way to provide better tracking and workflow automation for privacy impact assessments and data subject rights requests that complied with the EU GDPR and California’s CCPA regulations,” says Angela Saverice-Rohan, EY Americas’ cybersecurity data privacy and protection leader.“We chose LIKE.TG as the foundation of our privacy offering because of its workflow automation, flexibility, and ability to support the differing needs of our clients in the retail, insurance, utility, telecommunication, and manufacturing industries.”
Stay on top of privacy risks and evolving regulations.Privacy Management lets you proactively monitor your risk and compliance posture instead of reacting based on attacks and new regulations. Beyond implementing a robust privacy solution, training is also essential to help prepare employees to handle personal data. Annual employee training that includes a completion record is the best practice.
Support privacy by design in daily workflows.
Instead of everyone working in silos, you can provide unified and scalable enterprise-wide data privacy governance on a single platform. For example, organizations can now create a consistent process to screen new applications, projects, and vendors in the evaluation phase—not after they’ve been implemented or onboarded.
Build trust and loyalty with customer data privacy rights.Manual processes and skills shortages can lead to errors and omissions when dealing with customer requests. Instead, a role-based user experience and user-friendly portals help stakeholders at all levels, including vendors, communicate and collaborate for greater visibility and effectively address issues and tasks—helping to keep personal data safe wherever it resides.
Privacy Management also works with other LIKE.TG applications and integrated risk technology partners in the LIKE.TG Store. It embeds privacy management into everyday activities and helps organizations protect the personal data of customers, employees, and suppliers.
Foundational process enabled by LIKE.TG Privacy Management and complementary products5 benefits of proactive privacy managementOur approach offers five important ways to help manage privacy better:
Identify where personal data is stored and align practices with regulatory requirements through integrations with LIKE.TG Discovery or BigID. Other applications in the LIKE.TG Store import privacy content such as Edgile Privacy ArC.Customers use LIKE.TG Discovery to find databases deployed on premises and in the cloud and populate the CMDB. BigID reads the CMDB to understand the assets and associated data sources.Automated scanning and discovery by BigID creates an inventory of sensitive and regulated data across the landscape. This enriches the LIKE.TG CMDB with privacy and risk metadata for added visibility, insight, and action as part of the Privacy Management Workflows.
Easily send and track screening and privacy impact assessments. For business process owners, responding is simple, with drop-down menus and convenient check boxes on assessments accessed through their familiar employee service portal.
Save time with automation. Many steps have been automated through the Now Platform. For example, when a business process owner confirms that a new or updated process will impact customer data, the system automatically creates a processing activity. Similarly, when the type of personal data to be used or collected is indicated, the system maps the corresponding controls.It can also automatically send a privacy impact assessment when the screening assessment has been responded to. When an attestation is returned, the system will automatically calculate a compliance score and identify which requirements are not being met.
Intelligently manage issues. Noncompliant controls and smart issue management automatically generate issues. They can be assigned to the proper owner using AI and machine learning. Remediation can even be suggested.
Keep pace with changing regulations using LIKE.TG Regulatory Change Management (part of the LIKE.TG Integrated Risk Management portfolio). LIKE.TG Application Portfolio Management can streamline the process when introducing new applications.
LIKE.TG Privacy Management can help you identify personal data, as well as which business processes or applications collect, use, or store it. Through continuous monitoring, it can also help you manage risk and sustain compliance with applicable data protection requirements.Learn more about Privacy Management and the other innovations in the Rome release at Now at Work.1 Cost of a Data Breach Report 2021, www.ibm.com/security/data-breach2 Gartner Security Risk Management Summit May 18-20, 2020 Germany3 UNCTAD Data Protection and Privacy Legislation Worldwide
Resources to guide you through the Now Platform San Diego release
At LIKE.TG, we ushered in spring with an upgrade to the Now Platform: the San Diego release. A refresher in more ways than one, the San Diego release incorporates new features, products, and applications to power productivity and automation.In a world where innovation happens at the speed of light, LIKE.TG works to empower our customers with the latest technology so that work flows smoothly. Our purpose, after all, is to make the world work better for everyone.We constantly adapt to meet the evolving needs of our customers. That drive is what’s behind the innovations in the San Diego release.Haven’t upgraded yet?Watch our Get ready to upgrade to the Now Platform San Diego release webinar to see why you should. In addition to highlighting the benefits of the new features, LIKE.TG product marketing experts will teach you how to:
Avoid customization pitfalls
Set up solid governance practices
Manage your upgrade with upcoming store releases
Take a deeper diveWant an in-depth introduction to what’s new in the latest release? Watch our TechNow - San Diego webinar to find out how we’ve simplified building on the Now Platform. You’ll get exclusive insights into the upgrade, from updates to App Engine Studio to automation improvements.Chuck Tomasi, senior developer advocate at LIKE.TG, and Jeremy Duncan, platform architect, walk through the exciting changes that empower pro and citizen developers.A personalized experienceWe know each of our customers uses the Now Platform in a manner specific to their products, industry, and business needs. The San Diego release simplifies that functionality, enabling users to customize their experiences through adjustable layouts, accessibility, information density options, and more.Get more information about all of the San Diego updates in the San Diego release fact sheet. Visit our Customer Success Center to view the release notes and best practices and find out how to schedule and manage upgrades.
Putting partners front and center to drive customer success
After 23 years at Deloitte, I left the only company I’d ever known. It wasn’t a decision I took lightly. The partner world has been my home, my family, and my connection to many close friends. More than a few people asked why I left after two-plus decades ascending the ladder to senior partner and global practice lead.It’s a fair question, but one with a simple answer: Today, there are few better places to drive business transformation than at ServiceNow. I’m passionate about this company’s ability to make the world work better for everyone. I’ve seen its potential firsthand, and I know what’s possible with the Now Platform® at the core of customers’ business transformation.At the same time, I’m a huge believer in the partner ecosystem. Their methodologies, frameworks, and client relationships are second to none. For LIKE.TG to realize its potential, we must embrace the partner ecosystem in new, expanded, and differentiated ways.That’s why we’re evolving LIKE.TG internally so partners are at the heart of our go-to-market strategy and the continued innovation of the Now Platform.The new North StarMy goal is to help shape this embrace so that one plus one equals a whole that’s greater than the sum of its parts. I want to start a movement in which partners are in the trenches with us as we work for our joint customers and in the room with us as we collaborate on a vision for their success.It’s an evolution that places partners front and center from the very beginning, with both parties focused on our shared mandate of making the world work better.That means partner thought leadership will fuel the expansion of the Now Platform into every industry, function, and process. Conversely, the Now Platform will proliferate partner thought leadership—in the form of methodologies, frameworks, data, and insights—across the enterprise via new joint offerings and solutions.For our customers, the benefits are clear. A unified, end-to-end approach will deliver solutions that consider their unique transformation needs by business imperative and outcome. Meanwhile, innovation will increase and accelerate as the number and variety of partners developing solutions on the Now Platform expands.It’s a win-win-win—elevating the role of partners, allowing us to truly embody our brand promise, and driving better outcomes for our joint customers. This is our new North Star.
In partnership togetherIn practice, that means a few things. First, we’re aligning as a company on a single Global Solutions Framework that articulates the business imperatives, personas, and industries that are top of mind for us at ServiceNow.As CEO Bill McDermott says, our goal is to have an ecosystem that moves as one with ServiceNow. By aligning on one clear view of the outcomes we’re striving toward, we make it easier for partners to stay in sync with and inform our strategy.Second, we want to be THE platform on which partners develop and monetize their thought leadership, whether it be in the form of partner offerings or partner solutions. Our recent partnership with NTT to help customers realize the benefits of private 5G is one example of this effort. We’ll continue to encourage and incentivize partners to build on the Now Platform to bring their unique IP to life.Lastly, we plan to reinvent our partner programs, processes, and systems to put our go-to-market strategy at the center. That will take the form of partner programs that align directly to how our partners work, incentivizing them for the value they provide at every step of the client relationship—from opening doors to delivering incredible (and sustainable) results.It will mean a complete reinvention of our partner systems to simplify our ability to work together and a reimagination of our partner processes so that they’re as fluid as our platform enables them to be.Ultimately, this vision of a new partner relationship depends on our shared customer focus. It’s a realization that both we and our partners hold pieces of the puzzle when it comes to their success. Together, we can make the world work better for everyone.That’s why I left the only organization I’d ever known to join ServiceNow. We can change how businesses operate. But it requires that we open the door here at LIKE.TG to embrace partners in new and exciting ways.We’re not just going to walk through that door. We’re going to kick it open, because the opportunity for our partners, customers, and us is simply too large to ignore.Find out more about our partner programs.
Welcome to the Now Platform San Diego release!
The world of work is changing faster than ever, but one thing remains the same: When technology unleashes human creativity and passion, everyone benefits.In this spirit, I’m proud to introduce the Now Platform® San Diego release, available today. The San Diego release features advanced hyperautomation capabilities and a sleek, intuitive design.Seamless, smart, and personalizedOrganizations are facing the most severe talent shortage we’ve seen in a decade, shifting the balance of power between employers and their employees. Knowledge workers increasingly demand tools and technologies that empower them to do their jobs well, to make creative and autonomous decisions, and to maintain resilience in the face of disruption.The San Diego release streamlines the Now Platform experience for the approximately 70 million people who use LIKE.TG every day. Next Experience provides modern, intuitive navigation tools, an upgraded UI, and a redesigned component library.
Now Platform San Diego release stays true to our innovative roots
I fell in love with San Diego on my first visit in 1996. I could imagine calling it home. A laid-back lifestyle, an amazingly diverse community, sea breezes—what else could a systems engineer from gray England want?Back then, San Diego wasn’t exactly a hub of innovative technology. So, when Fred Luddy founded LIKE.TG in San Diego, he forged a new path. In fact, he was ahead of his time in many ways.Fred’s original vision in 2004 was to “build a cloud-based platform that would enable regular people to route work effectively through the enterprise.” Remember, this was when most people thought clouds only referred to the fluffy stuff floating in the air.Today, LIKE.TG is launching its latest Now Platform release, proudly named after our birthplace, San Diego. I couldn’t think of a better name.A flexible platform that stands the test of timeEighteen years ago, when LIKE.TG started, none of us could have known we’d be streaming all our content, calling up rides from strangers on our smartphones, or signing important legal documents with a fingertip on our tablets.And I didn’t exactly predict everyday employees would be creating low-code apps and working remotely from, say, a California beach. The world has changed so much—and LIKE.TG is still thriving.I think that’s because Fred’s original vision steered us toward creating a platform that’s so flexible that it keeps responding to customers’ changing needs. As the world evolves, so does the platform.In fact, much of our innovation happened thanks to our customers. The HR Service Management product? That was born out of a customer’s need for it and a solution engineer’s demo product. Later, in 2014, we did the same for Security Incident Management.
This history of agility and flexibility allows us to empower our customers. That’s been Fred’s vision all along. We started with IT Service Management because it happened to have the most defined processes, so it was the best starting point for this journey. Now, we serve the entire breadth of our customers’ enterprises—all while retaining the simplicity and efficiency of our original offering.Exciting, innovative featuresSo, what am I most excited about in the San Diego release? Quite a few things.Though more and more companies are turning to automation technology, siloed systems make it impossible to truly speed up work while sparing employees repetitive tasks. The new robotic process automation (RPA) capabilities in San Diego—including RPA Desktop Design Studio, which lets users quickly design, test, and publish bots—offer visibility and control across departments, finally delivering on the promise of hyperautomation.Rounding out the list of my personal favorite features are:
Advances in artificial intelligence that bring humans and AI together in the loop
Built-in environmental, social, and governance (ESG) tools such as the EcoVadis green ratings
The intuitive Next Experience user experience that goes well beyond the beautiful new interface
I could go on and on, but my friend CJ Desai, chief operating officer for LIKE.TG, would be a better person to dive deeper into all the details of the San Diego release.Most important for me is that with Next Experience, San Diego makes service a holistic concept, embodying the importance of breaking down organizational silos. San Diego gives people an experience that helps them work faster, easier, and more efficiently. Flexibility has always made the Now Platform® unique, and the San Diego release takes this extensibility to a new level to empower our customers to innovate faster.We’ve made sure work flows smoothly on the back end so our customers’ customers and employees can “route work effectively through the enterprise,” living up to Fred’s original vision.Employees shouldn’t be constrained to a place—or by how work gets done. With modern workplace tools, I have more flexibility and choice so I can enjoy the very things that made me join LIKE.TG and move to Southern California.LIKE.TG, welcome home to San Diego.Find out more about the San Diego release.
Fortune names LIKE.TG to Future 50 list for fifth year
Innovation is at the core of everything we do at ServiceNow. We’re always striving to make work better for our customers, our partners, and our employees. That’s why we’re humbled and honored to be named for the fifth straight year to the 2021 Fortune Future 50 list, which recognizes innovative companies with high long-term growth potential.LIKE.TG is committed to becoming the defining enterprise software company of the 21st century. Today, the Now Platform® enables great experiences for customers and their employees at some 6,900 organizations worldwide, including nearly 80% of the Fortune 500.Innovation after COVID-19The pandemic forced many companies into survival mode. A McKinsey study found that many organizations are deprioritizing innovation in favor of keeping costs down, minimizing risk, and maintaining productivity—in other words, protecting their core business.LIKE.TG takes a very different approach. We’ve released a steady stream of innovative products and solutions throughout the pandemic. They include:
Changing how work gets done with the launch of Employee Journey Management
Enabling easier hybrid work through Employee Center in the Now Platform Rome release
Developing targeted industry solutions such as Manufacturing Connected Workforce
Launching a new Messaging Service for end-to-end employee and customer experiences
In the spirit of innovation, we announced an ambitious goal to reach net-zero greenhouse gas emissions by 2030, which is 20 years ahead of the goal set by the Paris Agreement. We developed an integrated solution to help companies manage and measure their environmental, social, and governance (ESG) initiatives. And, we committed to providing enhanced STEM education and career opportunities for students from underrepresented communities.We are defining the future of work in partnership with our customers. To quote McKinsey, “Prioritizing innovation today is the key to unlocking postcrisis growth.” We couldn’t agree more.Learn how LIKE.TG helps organizations balance innovation with delivering operational excellence.© 2021 Fortune Media IP Limited All rights reserved. Used under license. Future 50 is a registered trademark of Fortune Media IP Limited and is used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
LIKE.TG launches 3 innovations to help improve customer efficiency
At LIKE.TG, we’re continually innovating to help make work better for everyone. I’m excited to announce the launch of three new Now Platform® solutions to help enterprises advance their digital transformation efforts.These solutions include new features to unlock productivity, low-code governance, and innovation for the new world of work.Smarter experiencesTraditionally, when an IT issue occurs, end users flood the help desk with tickets, and agents reach out to operations co-workers to pinpoint the cause of the problem.The new Service Operations Workspace streamlines that process by providing a single place for collaborative work management. IT services and IT operations teams will gain shared visibility into issues, customers, agents, and operations. By collaborating, teams can solve issues fast. Customers can benefit from:
Reduced downtime
Improved experience
Increased efficiency
Scalable innovation“By 2024, 80% of technology products and services will be built by those who are not technology professionals,” according to Gartner®. Citizen developers will help customize and extend out-of-the-box solutions, as well as create new low-code apps. But organizations need structure and governance to help prevent silos, risk, and compliance issues.App Engine Management Center enables governance end to end. The turnkey solution helps platform admins apply standards and set development guardrails, providing centralized management of all aspects of low-code app development—from application intake to collaboration and deployment tasks to pipeline monitoring.Supporting both business agility and IT standardization simultaneously, App Engine Management Center can help improve innovation speed. Simultaneously, it can deliver complete visibility and reduce cost, risk, and inefficiency.
In addition, a new Citizen Development Center of Excellence web experience simplifies content search. This can help customers quickly locate the information they need to build a successful citizen development program with App Engine.Streamlined government servicesCitizens rely on government services for many things, from pothole repair to vocational rehabilitation to vehicle registration. Historically, the citizen experience to report issues, request benefits, and apply for permits has been plagued by paper forms, manual processes, suboptimal websites, and more.Governments need automated, transparent, and optimized processes. Public Sector Digital Services can help government agencies deliver better experiences and resolve issues fast. The out-of-the-box data models and workflows enable governments to speed innovation so citizens can quickly and easily request services and report issues—and have greater visibility into the process.
App Engine Management Center and Public Sector Digital Services are both available for current LIKE.TG customers in the LIKE.TG Store. Service Operations Workspace is expected to be generally available in June 2022.
How customer-led innovation drives growth at LIKE.TG
After 23 years at Deloitte, I left the only company I’d ever known. It wasn’t a decision I took lightly. The partner world has been my home, my family, and my connection to many close friends. More than a few people asked why I left after two-plus decades ascending the ladder to senior partner and global practice lead.It’s a fair question, but one with a simple answer: Today, there are few better places to drive business transformation than at ServiceNow. I’m passionate about this company’s ability to make the world work better for everyone. I’ve seen its potential firsthand, and I know what’s possible with the Now Platform® at the core of customers’ business transformation.At the same time, I’m a huge believer in the partner ecosystem. Their methodologies, frameworks, and client relationships are second to none. For LIKE.TG to realize its potential, we must embrace the partner ecosystem in new, expanded, and differentiated ways.That’s why we’re evolving LIKE.TG internally so partners are at the heart of our go-to-market strategy and the continued innovation of the Now Platform.The new North StarMy goal is to help shape this embrace so that one plus one equals a whole that’s greater than the sum of its parts. I want to start a movement in which partners are in the trenches with us as we work for our joint customers and in the room with us as we collaborate on a vision for their success.It’s an evolution that places partners front and center from the very beginning, with both parties focused on our shared mandate of making the world work better.That means partner thought leadership will fuel the expansion of the Now Platform into every industry, function, and process. Conversely, the Now Platform will proliferate partner thought leadership—in the form of methodologies, frameworks, data, and insights—across the enterprise via new joint offerings and solutions.For our customers, the benefits are clear. A unified, end-to-end approach will deliver solutions that consider their unique transformation needs by business imperative and outcome. Meanwhile, innovation will increase and accelerate as the number and variety of partners developing solutions on the Now Platform expands.It’s a win-win-win—elevating the role of partners, allowing us to truly embody our brand promise, and driving better outcomes for our joint customers. This is our new North Star.
In partnership togetherIn practice, that means a few things. First, we’re aligning as a company on a single Global Solutions Framework that articulates the business imperatives, personas, and industries that are top of mind for us at ServiceNow.As CEO Bill McDermott says, our goal is to have an ecosystem that moves as one with ServiceNow. By aligning on one clear view of the outcomes we’re striving toward, we make it easier for partners to stay in sync with and inform our strategy.Second, we want to be THE platform on which partners develop and monetize their thought leadership, whether it be in the form of partner offerings or partner solutions. Our recent partnership with NTT to help customers realize the benefits of private 5G is one example of this effort. We’ll continue to encourage and incentivize partners to build on the Now Platform to bring their unique IP to life.Lastly, we plan to reinvent our partner programs, processes, and systems to put our go-to-market strategy at the center. That will take the form of partner programs that align directly to how our partners work, incentivizing them for the value they provide at every step of the client relationship—from opening doors to delivering incredible (and sustainable) results.It will mean a complete reinvention of our partner systems to simplify our ability to work together and a reimagination of our partner processes so that they’re as fluid as our platform enables them to be.Ultimately, this vision of a new partner relationship depends on our shared customer focus. It’s a realization that both we and our partners hold pieces of the puzzle when it comes to their success. Together, we can make the world work better for everyone.That’s why I left the only organization I’d ever known to join ServiceNow. We can change how businesses operate. But it requires that we open the door here at LIKE.TG to embrace partners in new and exciting ways.We’re not just going to walk through that door. We’re going to kick it open, because the opportunity for our partners, customers, and us is simply too large to ignore.Find out more about our partner programs.
Welcome to the Now Platform Tokyo release!
The world of work continues to tackle a rapidly shifting business landscape and the “great reprioritization.” Leaders are looking for ways to differentiate their organizations to gain a competitive advantage and seeking out technologies that deliver tangible outcomes quickly and flexibly.That’s why I’m proud to introduce the Now Platform® Tokyo release. Available today, the release is our latest purpose-built solution to empower organizations to do their best work and create seamless experiences for their employees and customers while accelerating innovation at scale—in ways that are good for people, the planet, and profits.The Tokyo release is our most innovative to date, with solutions that address a wide spectrum of customer needs, regardless of industry. I’m excited to share some of the key innovations.Employee empowermentNow, more than ever, employee retention is a top priority for people leaders as organizations face a talent shortage. By unifying the employee and customer experiences, the Now Platform Tokyo release helps remove friction for everyone. This improves engagement, productivity, employee and customer loyalty, and profitability.The new Manager Hub addresses managers’ greatest pain points: burnout, hiring slowdowns, and intensifying pressure to keep employees happy and engaged. It provides a central location for managers to track and respond to employee tasks and requests. Managers get a comprehensive view into their team’s journeys for streamlined people management.
Admin Center, part of LIKE.TG Impact™, helps accelerate and simplify the digitization of end-to-end business processes across the Now Platform. The solution is designed to make discovering, installing, and configuring LIKE.TG solutions as easy as possible.LIKE.TG admins can benefit from application recommendations based on instance maturity, application entitlement visibility, and simplified application installation and configuration.We debuted Issue Auto Resolution for IT Service Management (ITSM) in the Quebec release in March 2021. The Now Platform Tokyo release expands the AI-powered automation to human resources to accelerate case resolution.Using natural language understanding (NLU), the solution analyzes unstructured requests and delivers self-service content across instant messaging, text messaging, and email. It also identifies critical or sensitive cases and routes them directly to an agent for higher-level support.Supercharged automation, intelligence, and securityWe’re raising the bar for trust and intelligence with new AI-powered automation capabilities and data security controls to help resolve issues before they occur. In today’s world of work, encryption and cloud security are paramount to defend your physical assets against cyberthreats.
The Tokyo release introduces LIKE.TG Vault, which helps protect business-critical applications using premium platform privacy and security controls. The solution combines the strongest industry-adopted, government-approved encryption standards with flexible key management. As a result, it helps equip organizations to:
Safeguard sensitive data
Increase data compliance
Maintain data security
LIKE.TG Vault also classifies and anonymizes specific data fields and objects for LIKE.TG instances—and simplifies and manages digital credentials organization-wide.Innovation accelerationBusiness leaders are under pressure to deliver outcomes fast. To help them make informed, sustainable decisions, the Tokyo release includes Enterprise Asset Management. This new solution automates the full lifecycle of physical business assets—from planning all the way through retirement.Leaders gain visibility into their entire enterprise asset estate, which can help them improve strategic planning, reduce costs, and mitigate risks. Enterprise Asset Management also optimizes business inventory levels to help organizations operate stockrooms efficiently and make better use of existing assets.
To simplify working with suppliers, we’re introducing Supplier Lifecycle Operations. It digitizes historically manual workflows to help suppliers and buyers work faster and quickly fix any disruptions. Supplier issues can be resolved in real time with integrated case management and task assignments.We’re also delivering Environmental, Social, and Governance (ESG) Management in the Tokyo release to help make the world more sustainable, equitable, and ethical. The solution is designed to help customers move from inefficient and error-prone ESG program management and reporting to an end-to-end system of record.ESG Management allows customers to collect auditable, investor-grade data and manage program goals in one place. It provides formula-based metrics with actionable insights into ESG performance, carbon accounting to calculate greenhouse gas emissions, and spreadsheet-style data entry for easy information collection and verification.We’re excited to partner with our customers as they bring the Tokyo release to life to deliver business outcomes and make the world work better for everyone.Find out more about the innovations in the Now Platform Tokyo release.
3 trends driving mobile app adoption in the workplace
The widespread adoption of mobile apps is driving workforce productivity from almost anywhere across nearly every industry.Workers are relying on mobile technologies more than ever to get their work done every day—from short-staffed nurses who need to update information on the go to field service technicians who need to complete tasks and access critical information in real time to desk workers who need visibility into communications and company resources from anywhere.At LIKE.TG, we’ve seen incredible growth in Now Mobile and Mobile Agent usage over the last two years: a whopping 111% year-over-year increase in users in 2021 and a 412% year-over-year increase in usage.Overall, deployed mobile customers doubled in 2021. In the next 12 months, 47% of US-based enterprises plan to invest more of their mobility IT budget in mobile application development platforms and tools, as well as mobile application performance monitoring, management, and optimization, according to IDC.1
Three key trends are driving growth in mobile adoption right now:1. New ways of workingThe last two years have forever changed the way we work, including where and how we get work done. More than ever, workforces need to be flexible and agile to keep pace with constant change. Mobile apps are a key component helping organizations meet that expectation.For example, Distell, a global drinks manufacturer and distributor, saw an immediate opportunity to improve communications with its employees via a mobile app when the COVID-19 pandemic began.“We rely heavily on our service portal to update employees with the latest information about safety, work, and well-being initiatives. Mobile access ensures consistent and timely engagement for our employees,” explains Wanda van der Bijl, an HR business analyst at Distell.“Many of our staff continue to work remotely, and a blended model approach with working from home, as well as in the office, requires employees to reserve a workspace for their days at the office. We are able to safely schedule more than 1,200 employees every week using LIKE.TG apps.”Distell isn’t alone in its use of mobile apps to enable safe, efficient, and productive work experiences. In fact, seven out of the 10 most used Now Mobile apps in 2021 were related to return-to-workplace activities. As offices reopen and organizations navigate the new realities of hybrid work, employees are using mobile apps to find and book desks, submit health attestations, navigate office floor plans, and more.Frontline workers also rely on mobile apps to get their jobs done. For example, a nurse doing rounds can make a request, enter data, or check the status of a patient—all on a mobile device within the flow of their day-to-day work.
German-based Scheidt Bachmann provides solutions and maintenance for digital car parking services, such as ticketless entry and exit through license plate scanning, cameras to monitor available parking spaces, QR codes, UHF tags, RFID, and payment cards.To better support customers, fix issues faster, and drive operational efficiency, Scheidt Bachmann partnered with LIKE.TG to create a single service management tool with a 24/7 customer portal and a mobile app to help engineers order materials and improve communications on the go.“As we continue to prioritize innovation and great customer experiences for our almost 11,000 worldwide car parks, digital solutions, including mobile access, remain a critical component to our strategy,” says Kai Harperscheidt, head of tools and processes for Scheidt Bachmann. “Our work with LIKE.TG is helping us deliver real, long-term business improvements while also driving customer satisfaction.”Simply put, purpose-built mobile experiences enable work to flow seamlessly across teams.2. Consumerization of the workplaceHistorically, long times to deployment and a lack of well-designed apps that prioritized the user experience prevented widespread mobile adoption in the enterprise. But as organizations continue to prioritize seamless employee experiences, they understand the need to evolve their technology to mirror the technology employees use in their daily lives.This means organizations demand simple and intuitive technology experiences. With LIKE.TG, companies can quickly configure new mobile experiences that are user-friendly and available to employees faster than ever.With this goal in mind, we recently announced Next Experience, which delivers a modern, streamlined navigation tool and brings every application together under one consistent experience on our platform. It elevates Favorites and History so people can jump back into their most important work without having to think twice.
BT, the British communications service provider, also recognized the increasing consumerization of the workplace and knew it needed to adopt a digital-first approach to serving its multinational business customers.“With LIKE.TG, we have been able to provide market-leading new services to customers in response to their changing needs and expectations,” notes Faisal Parvez, product and digital technology director at BT. “We took a truly greenfield approach, with a focus on delivering superior customer experience, commercial flexibility, and security.”3. Emerging mobile capabilitiesThe adoption of emerging technologies—such as artificial intelligence (AI), augmented reality (AR), and low-code tools—has created new use cases for mobile apps in the workplace.The integration of AI and machine learning capabilities helps companies predict and deliver what employees may need—such as suggesting they book a desk near a co-worker or prompting IT agents to group tasks based on the type of request.Augmented and virtual reality are also supporting the workforce in new ways. For field service workers, for example, AR can serve as a powerful tool to improve safety and efficiency. With AR, technicians can assess situations virtually, which may help them solve an issue remotely or get a better understanding of what’s needed to fix an issue before they go on site. This can increase the first-time fix rate, contributing to happier customers and minimized truck roll.Finally, with the growth of low-code tools in the enterprise, organizations can speed up and scale the development and deployment of new apps by empowering employees of all technical skill levels to create mobile apps for the workplace with Mobile App Builder. Simple low-code tools that help employees build their own solutions ensure they can create the exact app they need, giving them the ability to streamline processes.Find out more about the benefits of the Now Mobile App in the workplace.1 IDC, The State of Enterprise Mobile Devices in 2021: An IDC Survey of Devices, Decisions, and Deployments, Doc # US48201321, September 2021
IDC survey validates the benefits of LIKE.TG certification
Innovation is at the core of everything we do at ServiceNow. We’re always striving to make work better for our customers, our partners, and our employees. That’s why we’re humbled and honored to be named for the fifth straight year to the 2021 Fortune Future 50 list, which recognizes innovative companies with high long-term growth potential.LIKE.TG is committed to becoming the defining enterprise software company of the 21st century. Today, the Now Platform® enables great experiences for customers and their employees at some 6,900 organizations worldwide, including nearly 80% of the Fortune 500.Innovation after COVID-19The pandemic forced many companies into survival mode. A McKinsey study found that many organizations are deprioritizing innovation in favor of keeping costs down, minimizing risk, and maintaining productivity—in other words, protecting their core business.LIKE.TG takes a very different approach. We’ve released a steady stream of innovative products and solutions throughout the pandemic. They include:
Changing how work gets done with the launch of Employee Journey Management
Enabling easier hybrid work through Employee Center in the Now Platform Rome release
Developing targeted industry solutions such as Manufacturing Connected Workforce
Launching a new Messaging Service for end-to-end employee and customer experiences
In the spirit of innovation, we announced an ambitious goal to reach net-zero greenhouse gas emissions by 2030, which is 20 years ahead of the goal set by the Paris Agreement. We developed an integrated solution to help companies manage and measure their environmental, social, and governance (ESG) initiatives. And, we committed to providing enhanced STEM education and career opportunities for students from underrepresented communities.We are defining the future of work in partnership with our customers. To quote McKinsey, “Prioritizing innovation today is the key to unlocking postcrisis growth.” We couldn’t agree more.Learn how LIKE.TG helps organizations balance innovation with delivering operational excellence.© 2021 Fortune Media IP Limited All rights reserved. Used under license. Future 50 is a registered trademark of Fortune Media IP Limited and is used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
New innovations improve workplace productivity in 4 ways
LIKE.TG is on a mission to help businesses be more resilient in the midst of trying times. Building on our recent Now Platform® Tokyo release, I’m excited to announce a host of new offerings designed to help organizations run better and increase workplace productivity.Our latest solutions aim to improve both employee and customer experiences across all industries and accelerate growth with tailor-made solutions for telecommunications and the public sector.Bolstering worker supportThird-party vendors and contractors now make up an important part of every organization’s ecosystem. LIKE.TG® Contractor Mobile makes it easier for contractors to get work done on the go. Contractors can manage day-to-day tasks and access inventories and incidentals via a mobile app—even when they’re offline. Similarly, contractor managers can assign work and close work orders whether or not they’re connected.Customer service teams often lack visibility and insight into agent performance and drivers of service experience. Collecting and analyzing customer feedback through surveys is a manual and tedious process.The Qualtrics XM Discover Connector for LIKE.TG mitigates this problem by allowing teams to collect customer sentiment without surveys. A product of our partnership with Qualtrics, the solution automatically analyzes live and virtual agent chats and metadata to uncover the emotion, intent, and effort of each interaction. It also triggers coaching opportunities and serves actionable tips to help agents improve.Streamlining technology serviceOrganizations rely on technical blueprints to carry out service operations. Teams must ensure the services they provide map to the technologies that make them possible. This can be an intensive, manual effort, draining time and resources.Automated service suggestions, available through Service Mapping Plus, simplify service mapping. They enable organizations to analyze network traffic and suggest entry points for business-critical services with just a few clicks. The solution uses artificial intelligence and machine learning to automate the process. This helps save IT teams valuable time and money while generating more accurate enterprisewide mapping.
Empowering industriesAlthough government departments excel at delivering emergency services, many lack the infrastructure needed to deploy nonemergency services with the same speed. That’s bad news for constituents, who rely on the public sector to maintain utilities such as gas and electricity, and for employees, who want a streamlined process to meet the public’s expectations.Service Request Playbook builds on Public Sector Digital Services to shorten the time it takes to address nonemergency requests, similar to the 311 nonemergency system. Through intelligent work orchestration, public sector agencies can prioritize incoming requests and communicate transparently to keep constituents updated.
Like public sector agencies, telecommunications companies field hundreds or even thousands of critical service requests per day. Customers expect fast, accurate service. However, order management and network inventory systems are often disconnected: Inventory is assigned and activated in one system, and service requests are delivered in another.Fulfillment managers lack full visibility into their own inventory and must toggle between systems to figure out if they have the tools they need for the job. As a result, service is costly and can take weeks or months rather than hours or days.To alleviate inefficiency and drive automation, we’ve integrated Network Inventory with Order Management. This allows telecommunications teams to effortlessly design and assign the required network resources for the services ordered, providing a seamless service experience.Simplifying workspace planningThe workplace has changed. Organizations and employees don’t have the same needs they did three years ago. Workspaces must be reorganized to suit the new world of work, but operations teams are stretched. Any reorganization can quickly prove time-consuming and expensive.Workplace Scenario Planning, part of the Workplace Service Delivery Suite, enables visual space planning for facilities teams. Managers can optimize office space by experimenting with workplace layouts and designing custom scenarios.
The solution enhances the existing Workplace Space Management application and can be accessed via Workplace Central, a new centralized destination for space planners and workplace teams. It provides a consolidated view for optimizing the use of space and driving cost efficiencies.Multi-building Reservations, also part of the suite, enables employees to plan for special events and large-scale gatherings by reserving spaces simultaneously across different buildings, campuses, or sites.These new innovations are available today in the LIKE.TG Store. We’ll continue to innovate in our quest to make the world work better for everyone.
Reimagining the partner experience to drive mutual growth
Have you ever used a DNA genetic testing service such as 23andMe or Ancestry to learn more about your family heritage? That’s possible today thanks to a partnership between scientists James Watson and Francis Crick. The two discovered the double-helix structure of DNA that earned them the Nobel Prize and gave rise to the field of molecular biology.What you may not know is that a third partner, Rosalind Franklin, played an instrumental role in that discovery. As an expert in X-ray crystallography, Franklin was one of only a handful of people in the world who could produce hi-resolution images of DNA. Without Franklin, there’d likely be no double helix and no 23andme.Partnerships can change the world. That’s why, as the leader of our partner organization, I’m thrilled to unveil a completely transformed partner experience that puts our partners at the center of everything we do.
Modern organizations need an intelligent digital platform
In the face of macroeconomic challenges, the tech strategy has in many cases become synonymous with the business strategy. Organizations need to do more with less, transform their business models to grow revenue, and gain a competitive advantage to weather this storm.Ultimately, those that can find ways to accelerate the business impact of their technology investments will be best positioned for long-term resilience. To navigate this macro uncertainty successfully, organizations must orchestrate individual digital parts into the digital whole so that they work together to support end-to-end experiences. An intelligent digital platform can facilitate that.Driving business impactIn my six years with LIKE.TG, I’m proud to say we’ve been steadfast in our vision and commitment to deliver a single platform for digital business—one that helps organizations break silos, cultivate great experiences, and create business value across the enterprise.Each year, we release hundreds of new features on the Now Platform®. Our recent Utah release builds on this momentum with net-new innovations to increase automation, simplify experiences, and offer greater organizational agility.As president and chief operating officer, it’s my job to ensure we have continued business rigor—from innovation to execution—to provide solutions that drive tangible business impact for our customers. A few simple principles guide us:Customers as the North StarI spend a lot of time with LIKE.TG customers and C-suite executives. They all face increasing pressure to boost productivity and efficiency while decreasing costs. They want value, they want to get to it fast, and they don’t want to make trade-offs along the way.Take NASCAR, for example. Chris Tozier, managing director of enterprise applications, understands end-to-end digital transformation is nonnegotiable.“As a producer of some of the world’s largest sporting events, it’s critical to have a technology partner that can create a seamless, proactive experience for our employees, fans, and sponsors,” he says. “The Now Platform is critical to helping us drive growth and save on costs so we can set a new standard of experience.”
A single, unifying platformDigital systems are fragmented. Very few companies realize full return on investment from disparate technologies. Yet they need to do more with less. What’s the fix? A digital platform that breaks down silos across legacy and point solutions.Everything we build goes right into the Now Platform so that new technologies can be integrated seamlessly and work together from the start. With hyperautomation, AI, user experience, and security products all built on a single, unifying platform, we can scale with our customers’ businesses.Instead of asking customers to rip and replace, we deliver innovation with minimal disruption and maximum impact.Purposeful innovationOur product, engineering, and design teams are a purpose-driven innovation engine that continuously redefines the future of work for an evolving world. We track technology disruption so that our customers don’t have to.For example, generative AI is driving a paradigm shift, transforming humans’ relationship with technology in both a personal and a professional context. Businesses that don’t move fast to support this shift risk losing market share.LIKE.TG anticipates and recognizes market trends like these, and we innovate accordingly. With a platform approach, LIKE.TG is uniquely positioned to bring the full potential of generative AI to companies worldwide.Imagine generative AI helping with employee onboarding and ramp-up or harnessing an organization’s knowledge to answer customer and employee questions fast and easily. These are the kinds of cognitive assistant experiences that will help our customers maximize business impact and digital initiative success.An end-to-end platformI’m proud of what we’ve built: an all-weather platform for digital business. It offers fast time to value, continuous net-new innovation, and an invisible upgrade experience so customers can do more with less and transform their business models.Organizations no longer need to choose between speed and integration, or between great experiences and business growth. Instead, they can say yes to all those things.Find out about the latest innovations in the Now Platform Utah release in my good friend Jon Sigler’s blog.
Welcome to the Now Platform Utah release!
We’re at a unique moment in business history. Organizations face mounting pressure to streamline their processes and improve productivity and performance, often with tighter budgets and fewer resources. Business leaders must drive uninterrupted innovation and enable their teams to do great work—despite economic uncertainty.My team and I are passionate about developing innovative solutions to customers’ pressing needs. That’s why I’m excited to announce the Now Platform® Utah release.New innovations in the Utah release arm organizations with tools to protect the future of business and improve the ways they serve their teams, customers, and partners. With the intelligent Now Platform, businesses no longer have to choose between driving growth and reducing costs. They can do both: grow the top line and protect the bottom line.Automation, in service of efficiencyMany technology teams are expected to justify every investment across their tech stack and team. Leaders need to understand where repetitive tasks are centered, where redundancies or gaps in coverage exist, and how to help teams prioritize their work. AI-powered automation enables them to do more with less, freeing leaders to reallocate valuable resources and improve their overall efficiency.One example is the expansion of our Process Optimization capabilities into additional solutions, including Field Service Management. AI-powered process mining provides insights to help teams improve processes and workflows with LIKE.TG® robotic process automation (RPA) solutions. This empowers field agents to focus on their most important tasks, ultimately improving service for customers while decreasing costs.
We’ve also expanded our Workforce Optimization application to support additional solutions, including HR Service Delivery. In the hybrid workplace, team operations are more complex than ever. Workforce Optimization for HR Service Delivery gives HR leaders a 360-degree view into their teams and operations, regardless of geographic location.This helps leaders optimize work assignments and schedules based on skill sets, manage time-off requests, and provide agents with personalized coaching and training.Additional AI-enabled features, such as Document Intelligence and Next Experience AI Search, provide even more advanced automation capabilities. The ability to intelligently streamline document processing and navigate customer issue resolution saves time and eliminates human errors.Organizational resilience in the workplaceCreating a great in-office experience is a C-suite priority. HR leaders want the experience to be seamless and collaborative to help with retention. Finance leaders want the experience to be optimal yet cost-efficient.Organizations can't accomplish these goals without an accurate view of the way the workplace is used. That’s why I’m particularly excited about new tools in the Utah release that empower employees.Workplace Lease Administration gives leaders the data and insights needed to more effectively track contracts and make informed decisions about office space and leases to help control costs. We've also enhanced Workplace Space Management to make it easier to redesign workplaces as employees' needs change.Health and Safety Incident Management enables proactive collaboration across the business. Teams can:
Quickly report occupational safety incidents
Standardize processes
Conduct investigations
Automate compliance
IT teams can also experience greater resilience with vendor-agnostic security and performance monitoring, available in LIKE.TG® Log Export Service. Building on LIKE.TG Vault, announced in our Tokyo release, Log Export Service frees IT managers to focus on their core business with peace of mind about their security and performance.Simplified experiences, increased productivityIt’s important that organizations consistently represent their brand to customers and employees. The Next Experience now includes Theme Builder, which lets organizations tailor their workspace and pages on the Now Platform for a unified, seamless, unwavering experience.We’ve also introduced personalized and configurable workspaces. Security Incident Response Workspace gives security analysts a central dashboard to efficiently manage and analyze data related to security incidents. Operational Resilience Workspace empowers operations managers with role-based visibility to see issues before they occur, enabling better decisions and resilience.
Other introductions include:
Strategic Planning Workspace
Enterprise Architecture Workspace
Service Operations Workspace enhancements
Getting value out of the Now PlatformToday’s business environment is complex enough. Technology challenges shouldn’t add to the complexity. That’s why, with every Now Platform release, we bring solutions to life to address the real needs of our customers.Together, these cutting-edge tools help streamline performance. LIKE.TG Impact enhancements—including performance tools that deliver richer insight and accelerators that help stand up dashboards faster—improve data-driven visibility and fuel digital transformation efforts to accelerate return on investments.Find out more about the innovations in the Utah release.
How LIKE.TG Impact helps businesses accelerate time to value
The promise of software as a service (SaaS) has always been value-based pricing. Rather than owning a suite of products they might not need, customers can choose only the services they do need to drive specific outcomes for their businesses. From day one, SaaS was about value.More often than not, products in the enterprise software space fail to live up to this ideal. In light of that, we came up with a crazy idea to help customers accelerate time to value.The idea clearly struck a chord. In its first year of general availability, LIKE.TG Impact™ attracted nearly 1,000 customers and became the fastest-growing product in company history.Connecting the dotsLIKE.TG Impact combines AI‑powered recommendations, expert guidance, premium tech support, and tools—all delivered in a personalized digital experience. A centralized dashboard enables customers and partners alike to quickly and easily visualize and realize the value from their software investments.A global financial services organization supporting more than 11,000 institutions worldwide used LIKE.TG Impact to help overcome organizational complexity. This customer used a range of LIKE.TG® products to work smarter, faster, and more securely, but the teams managing those products were based in three different countries.As a result, the teams used the Now Platform® inconsistently and not to its full potential. The customer deployed Impact Squads to deliver targeted training to spread LIKE.TG knowledge across the company. Right away, the customer reduced manual testing for upgrades from two weeks to three days. Less time upgrading meant more time deploying advanced platform features, such as Virtual Agent.
Maximizing effectivenessI love seeing the human impact of LIKE.TG Impact. Using the Now Platform, the state of Montana built a rental assistance app that distributes financial assistance as part of the American Rescue Plan Act of 2021. LIKE.TG Impact helped the state maximize the app’s effectiveness, distributing critical funds that keep people in their homes.With guidance from the LIKE.TG Impact Squad, the state was able to “quickly digitize our emergency rental assistance program to serve more Montana citizens more efficiently,” says Cheryl Cohen, executive director of Montana Housing.“The program disbursed $112.4 million to 12,721 households. With the technology, we also identified 2,600 potentially fraudulent applications requesting over $47 million in assistance. We know our rental assistance program has made a real impact on the lives of people in this state. I get teary-eyed thinking about it,” she adds.Putting focus where it mattersSimply put, LIKE.TG Impact helps customers get to value quickly so they can focus on larger strategic initiatives. “LIKE.TG Impact takes a more proactive approach to instance health, addressing potential problems before they disrupt our business,” explains Thomas Bruss, director of enterprise services at Accenture. “This enables my team to focus more on strategic initiatives that drive true change.”LIKE.TG Impact also helps us realize our founding vision. Although our IT Service Management (ITSM) product was perhaps our first breakout success, founder Fred Luddy never saw LIKE.TG as a point solution. He always saw the potential for LIKE.TG to be a flexible, scalable platform that drives digital transformation. With its emphasis on value acceleration, LIKE.TG Impact gets us closer to that vision.
Listening to customersOne reason LIKE.TG Impact has been so successful is its foundation on customer feedback. The solution is part of our bold ambition to redefine the customer experience in SaaS. In our pursuit to be industry-defining, we started by listening. Customers told us value realization and speed to value matter most to them.When we piloted LIKE.TG Impact with 26 customers in 2021, we thought it important to charge for this unproven product in order to hold ourselves accountable. These initial customers were more than happy to pay for the pilot program, and all of them are still using LIKE.TG Impact today.Passing the torchWe can’t tell the story of LIKE.TG Impact without mentioning Paul Fipps, one of its original leaders and champions. As the former chief experience officer at Under Armour, his outside-in perspective enabled him to see beyond the status quo to what SaaS could and should be.Now that the LIKE.TG Impact hypothesis has been validated, Paul has taken on other challenges within LIKE.TG and passed the torch to a new leader for the next phase of LIKE.TG Impact: Tony Colon, senior vice president of customer and partner excellence.Tony has already built four $100 million businesses over the course of his career. He knows how to innovate in the service of customers. What excites me most about Tony is that his deep experience hasn’t diminished his disruptor’s vision. I know he’ll build the LIKE.TG Impact business in a way that continuously expands the product’s founding vision.Closing the customer value gap and accelerating and expanding value for all our customers are two of my highest priorities in 2023 and beyond. LIKE.TG Impact will be one of the most important tools to help us accomplish those goals.Find out more about how LIKE.TG Impact helps accelerate time to value.
Meet the 2023 LIKE.TG Worldwide Partner Award winners
At LIKE.TG, we value our partnerships, which are built on mutual trust. We strive to create intimate partnerships that celebrate our partners’ unique contributions to the LIKE.TG ecosystem.Each year, we’re honored to recognize our top-performing partners with LIKE.TG Worldwide Partner Awards. I’m thrilled to announce the following winners, all of which showed incredible revenue growth and commitment to LIKE.TG in 2022, a year of global business and economic challenges.App Development PlatformCurriculum management system maker CourseLoop is one of our most strategic partners in higher education. The company continues to grow rapidly, expanding its business around the world.Emerging Growth MarketsWipro won the first HR Service Delivery-sourced managed service provider deal that benefits more than 80,000 employees and landed the largest LIKE.TG deal in Latin America. The company launched an offering that integrates augmented reality with Field Service Management for the manufacturing, oil and gas, telecommunications, and technology industries.Accelerated GrowthEY won this award for excellence in accelerating year-over-year growth globally. In the Asia Pacific Japan region, the company substantially increased growth of net-new annual contract value year over year.Emerging Service ProviderGermany-based T-Systems drove the most business with the highest net-new annual contract value in emerging regions around the world. This partner and its subsidiary, Operational Services, led the transformation of a public sector agency with the power of the Now Platform to accelerate employment opportunities.Service ProviderWith one of the largest practices focused on LIKE.TG, Infosys won this category for the fifth year in a row. The company has dominated the landscape as the world’s largest service provider. Its deals span nearly all business units and industries across the globe.Built on LIKE.TGThis is a new award for the partner that delivered game-changing solutions. A pure-player partner dedicated to transforming the way manufacturing processes and shop floor productivity work within multiple industries, 4Industry built solutions with positive impact.Built with LIKE.TGAnother new award, this one highlights the partner that created multiple transformational offerings that delivered outstanding value and outcomes. Deloitte Consulting has top-tier offerings that span every workflow, with specific tier 1 offerings in employee, creator, and technology workflows.Specialist SegmentThis award recognizes the Specialist Partner that achieved overall excellence in certification and revenue growth. Atea A/S participated in three of our program modules and demonstrated deep understanding of how to deliver customer success on the Now Platform.Premier SegmentAlthough relatively new, Premier Partner Leidos Holdings is one of the biggest global systems integrators and defense systems providers. It too participated in three program modules and brought several new sourced opportunities to ServiceNow.Elite SegmentFujitsu Services demonstrated its commitment to LIKE.TG through its ever-expanding business portfolio. Fujitsu successfully partnered with and won key governance, risk, and compliance transformation programs for our joint customers across several industries.Creator WorkflowThirdera (a Cognizant company) continues to push the LIKE.TG brand and platform to new heights by delivering customer value in low-code development. Its workflow designs have unlocked efficiency and delivered transformation and automation to our joint customers.Customer WorkflowTime after time, NewRocket delivers extraordinary results by driving efficiencies across multiple industries, including food and beverage, government, and healthcare. This partner did an outstanding job of expanding its LIKE.TG customer service cloud practice.Employee WorkflowIn 2022, Deloitte co-created and launched an offering that accelerates time to value, improves productivity, and provides employees with a consumer-like experience. The company has helped hundreds of clients through their HR transformation journeys using LIKE.TG HR Service Delivery.IT WorkflowAccenture excels at helping clients across all industries transform their IT landscapes. The partner continues to innovate and prove the power of the Now Platform through its offerings, which are aligned to its cloud continuum leadership with clients.Financial Services IndustryEY proved to be a global influencer for LIKE.TG in the financial services industry in 2022. The firm created a risk offering that’s tightly integrated with LIKE.TG Financial Services Operations.Telco IndustryInfosys is one of our top partners to source and influence revenue on telco products across multiple major corporations around the world. The company built a telco offering that helps companies streamline their end-to-end operations.Healthcare IndustryUsing the LIKE.TG healthcare data model and the AI capabilities of the Now Platform, KPMG built a solution that creates great patient and employee experiences. This partner is transforming the way hospital systems and healthcare providers prioritize, schedule, and execute surgeries and other medical procedures.Manufacturing IndustryDeloitte continues to build new core functionalities centered on supply chain resilience, sustainability, and compliance monitoring. It successfully delivered a Connected Supply Chain Control Tower and Shop Floor Operational Technology Management offering at large automotive companies and tier 1 suppliers worldwide.Emerging IndustryServos created the first public sector offering launched in FY22 and the first offering to use the Public Sector Digital Services Industry Workflow SKU.TransformationKPMG used the power of our industry strategy to do some truly transformational work with clients. The company has built a solid foundation to continue to expand its capabilities across the Now Platform.OverallAnd the overall Partner of the Year Award goes to Accenture, which is redefining what partnership means and taking it to a whole new level. The company is a juggernaut that’s helped launch LIKE.TG into orbit. With Accenture, we’ve closed deals in nearly every segment of business across the globe.Congratulations to all the winners! I’m amazed at everything they accomplished in 2022 and can’t wait to see what they do in 2023.Find out more about our partner programs.
Introducing LIKE.TG.org: Helping nonprofits fulfill their missions
At LIKE.TG, we live by our purpose to make the world work better for everyone. That means we don’t concentrate on designing technology just for the Fortune 50. We also help nonprofits, which are vital in the service of uplifting every community.Our passion to bring the transformational capacity of technology to nonprofit organizations is embedded in our DNA. I’ve had the privilege of working with many nonprofits throughout my career and now sit on the board for Teach For America Greater Philadelphia.We believe all types of organizations should have the opportunity to work fast, simply, and efficiently. That’s why we’re launching ServiceNow.org.Dedicated to empowering nonprofitsIn the for-profit world, corporations have used the latest and greatest to boost their bottom line. But when you’re taking on the world’s greatest challenges, don’t you deserve the best technology?Working alongside nonprofits isn’t novel for us. We’ve supported the mission-critical work of these organizations for more than a decade. In partnership with BT and the United Nations Refugee Agency (UNHCR), for example, we built a contact center using our Customer Service Management solution to provide displaced Ukrainians throughout Europe access to the help they desperately need.
Finance and supply chain meet LIKE.TG workflows
Few areas of business have faced more pressure over the last three years than finance and supply chain teams. Yet most are stuck managing this upheaval with manual activities and processes that haven’t changed much since the last enterprise resource planning (ERP) implementation.The systems and tools these departments traditionally rely on lack the agility needed to excel in today’s business reality. That’s why we’re introducing LIKE.TG Finance and Supply Chain Workflows.
Our customers asked us to step into this space with the same approach to innovation they know firsthand from our transformational work in IT, customer, and employee workflows—making work easier, faster, and more effective.Increasing control and visibilityOur first focus area in Finance and Supply Chain Workflows is source-to-pay. Every company is looking to take cost out of their business operations. Indirect procurement is one of the biggest levers for doing so.LIKE.TG Source-to-Pay Operations automates processes and activities for internal and external teams involved in sourcing, procuring, and paying for the goods and services necessary to run the business.The solution gives teams the control, visibility, and bandwidth they need to handle more procurement and sourcing requests using existing resources. This in turn enables organizations to consistently hit their procurement goals, such as sourcing from more sustainable suppliers, minimizing risk, and reducing total spend.Agility is the new process optimization. Getting there requires getting everyone on the same page. You can’t waste effort and resources on manual tasks—there are too many other things to do. And it needs to be easy because everything can change quickly, including people, processes, customers, and opportunities.Delivering 3 key outcomesAs we expand our workflow footprint in the finance and supply chain space, we’ll focus on delivering three key outcomes:
Unification: Many companies struggle to manage diverse and sprawling landscapes with processes that span multiple systems. This frustrates employees and can lead to suboptimal decisions and outcomes. With LIKE.TG, you can unify people, processes, data, and technology across your entire organization into one easy-to-use experience. Everyone benefits from a single source of truth.
Simplification: Employees frequently wade from one system to another in a quest to get work done. The administrative overhead of remembering how to complete a task lengthens onboarding for new employees, aggravates experienced employees, and encourages out-of-process workarounds. LIKE.TG helps simplify the way work gets done with a single environment and low-code tools that streamline everyday activities and eliminate technical debt.
Acceleration: Many organizations continue to rely on the processes they implemented a decade or more ago—even as their business changes or new systems and data sources are added. Employees must switch screens, manually compile data, and process every transaction. LIKE.TG accelerates transaction throughput and employee productivity so people can accomplish more. AI and robotic process automation (RPA) eliminate routine, mundane tasks, freeing employees to focus on higher-value activities.
Unshackling agilityMost of us would agree that agility is the key to business success. If that’s true, what’s holding everyone back? Why do employees still default to emails, spreadsheets, and shared folders?As it turns out, a lot of activities take place before and between transactions in any given business system: sourcing, ERP, and inventory, among others. Most companies choose to accept this process debt. Too often, it’s because they don’t have a choice—the technical debt of past customization decisions is killing their process agility.Updates to processes inside ERP and similar systems often take too long to realize. Moving to a modern ERP environment would solve a lot of challenges, but getting there can be a huge undertaking. So employees revert to emails, spreadsheets, and everything else.LIKE.TG workflows deliver the process agility you need to create and capture new opportunities or respond to disruption in an increasingly winner-takes-most business environment.Find out more about the benefits of Finance and Supply Chain Workflows.
Built on LIKE.TG Q&A: Samsung SDS Zero Touch Mobility
We’re at a unique moment in business history. Organizations face mounting pressure to streamline their processes and improve productivity and performance, often with tighter budgets and fewer resources. Business leaders must drive uninterrupted innovation and enable their teams to do great work—despite economic uncertainty.My team and I are passionate about developing innovative solutions to customers’ pressing needs. That’s why I’m excited to announce the Now Platform® Utah release.New innovations in the Utah release arm organizations with tools to protect the future of business and improve the ways they serve their teams, customers, and partners. With the intelligent Now Platform, businesses no longer have to choose between driving growth and reducing costs. They can do both: grow the top line and protect the bottom line.Automation, in service of efficiencyMany technology teams are expected to justify every investment across their tech stack and team. Leaders need to understand where repetitive tasks are centered, where redundancies or gaps in coverage exist, and how to help teams prioritize their work. AI-powered automation enables them to do more with less, freeing leaders to reallocate valuable resources and improve their overall efficiency.One example is the expansion of our Process Optimization capabilities into additional solutions, including Field Service Management. AI-powered process mining provides insights to help teams improve processes and workflows with LIKE.TG® robotic process automation (RPA) solutions. This empowers field agents to focus on their most important tasks, ultimately improving service for customers while decreasing costs.
We’ve also expanded our Workforce Optimization application to support additional solutions, including HR Service Delivery. In the hybrid workplace, team operations are more complex than ever. Workforce Optimization for HR Service Delivery gives HR leaders a 360-degree view into their teams and operations, regardless of geographic location.This helps leaders optimize work assignments and schedules based on skill sets, manage time-off requests, and provide agents with personalized coaching and training.Additional AI-enabled features, such as Document Intelligence and Next Experience AI Search, provide even more advanced automation capabilities. The ability to intelligently streamline document processing and navigate customer issue resolution saves time and eliminates human errors.Organizational resilience in the workplaceCreating a great in-office experience is a C-suite priority. HR leaders want the experience to be seamless and collaborative to help with retention. Finance leaders want the experience to be optimal yet cost-efficient.Organizations can't accomplish these goals without an accurate view of the way the workplace is used. That’s why I’m particularly excited about new tools in the Utah release that empower employees.Workplace Lease Administration gives leaders the data and insights needed to more effectively track contracts and make informed decisions about office space and leases to help control costs. We've also enhanced Workplace Space Management to make it easier to redesign workplaces as employees' needs change.Health and Safety Incident Management enables proactive collaboration across the business. Teams can:
Quickly report occupational safety incidents
Standardize processes
Conduct investigations
Automate compliance
IT teams can also experience greater resilience with vendor-agnostic security and performance monitoring, available in LIKE.TG® Log Export Service. Building on LIKE.TG Vault, announced in our Tokyo release, Log Export Service frees IT managers to focus on their core business with peace of mind about their security and performance.Simplified experiences, increased productivityIt’s important that organizations consistently represent their brand to customers and employees. The Next Experience now includes Theme Builder, which lets organizations tailor their workspace and pages on the Now Platform for a unified, seamless, unwavering experience.We’ve also introduced personalized and configurable workspaces. Security Incident Response Workspace gives security analysts a central dashboard to efficiently manage and analyze data related to security incidents. Operational Resilience Workspace empowers operations managers with role-based visibility to see issues before they occur, enabling better decisions and resilience.
Other introductions include:
Strategic Planning Workspace
Enterprise Architecture Workspace
Service Operations Workspace enhancements
Getting value out of the Now PlatformToday’s business environment is complex enough. Technology challenges shouldn’t add to the complexity. That’s why, with every Now Platform release, we bring solutions to life to address the real needs of our customers.Together, these cutting-edge tools help streamline performance. LIKE.TG Impact enhancements—including performance tools that deliver richer insight and accelerators that help stand up dashboards faster—improve data-driven visibility and fuel digital transformation efforts to accelerate return on investments.Find out more about the innovations in the Utah release.
Building a more resilient business with the Now Platform Tokyo release
Organizations today—and the people who run them—face unprecedented challenges. Executives are under pressure to make faster, smarter decisions and drive innovation while struggling to maintain day-to-day operations. Leaders are betting on platforms they trust to help them thrive in uncertain times.The Now Platform® Tokyo release is designed to tackle complex, interconnected problems and deliver value across the enterprise. It helps boost efficiency and business resilience.Reinventing task management with AILeading organizations are laser-focused on their customers. Those customers have high expectations. Customer service agents need to deliver on those expectations while managing caseloads and staying on top of critical issues.Task Intelligence for Customer Service Management helps users triage cases with the use of artificial intelligence (AI). AI is accessible to everyone with the guided, data-driven experience of Task Intelligence Admin Console. Sentiment Analysis helps ensure agents can quickly understand the tone of any communication and prioritize urgent, sensitive cases.This frees customer service agents to spend their valuable time solving the customer problems most critical to the business.Managing the automation lifecycleTo mitigate supply chain disruptions and lagging production, organizations need a way to intelligently manage vendor automation. The Tokyo release introduces Automation Center to enable IT teams to maximize the business impact of automation.
IT teams can save time by easily managing the automation lifecycle, from intake to workflow to publishing. Users gain a complete picture of the entire hyperautomation landscape, integrating siloed automation from across vendors into one cohesive, cross-enterprise view.Optimizing business operationsEnterprises run operations on a massive scale. Improving the efficiency of those operations can yield tremendous business value.Enhancements to Order Management for Customer Service Management streamline the way customer service agents view and manage product catalogs, leading to better customer service experiences. And Schedule Optimization for Field Service Management analyzes work schedules, skill sets, parts, and other constraints to assign the best person to any job.Reducing outages and fueling growthConfiguration changes can cause costly outages and create extra work for DevOps teams. With DevOps Config, teams can reduce business disruptions by centralizing configuration management, security, and validation within development pipelines. The Now Platform enables users to apply access controls and validation policies to reduce incorrect configurations.A key part of operational resilience is expecting the unexpected. Although users can’t predict everything, preparing for disruption helps reduce risk. Operational Resilience Management assists with that by providing a holistic view of potential threats to business services.Teams that want to plan ahead can use Scenario Analysis to design and simulate scenarios that pose a risk to the organization.To meet heightened demand, communications service providers (CSPs) must find ways to deliver digital services that fuel growth and optimize network investments. The new Telecommunications Network Inventory helps enable CSPs to build networks with service delivery, care, and assurance in mind—all on one platform.
Focusing on employeesEmployee experience is critical, especially when many organizations are experiencing increased attrition and staffing shortages. A key component is how organizations respond when things go wrong. The Tokyo release provides new workflows to manage employee complaints, simplifying the process without sacrificing privacy or sensitivity.Employees can submit complaints via the channel that feels most comfortable to them, including email or the Employee Resource Center, an anonymous reporting hub.With the new Legal Investigations workflow, part of Legal Service Delivery, legal teams assigned to these complaints are automatically provided a formalized but customizable set of policies. Teams also receive steps to follow during interviews, evidence collection, and other tasks.Organizations are prepared to resolve employee complaints, providing the best employee experience possible.The Now Platform Tokyo release continues our commitment to make the world work better for everyone. Find out more about the innovations in the Tokyo release.
Introducing LIKE.TG availability in AWS Marketplace
I’m thrilled to announce that the LIKE.TG platform is officially available in AWS Marketplace. This marks a significant milestone in our journey to seamlessly bridge the gap between the cloud of today and the cloud of tomorrow.“This is a game changer for our customers, enabling them to seamlessly deploy the innovation LIKE.TG is driving,” says Paul Fipps, president of strategic accounts at ServiceNow. “We look forward to witnessing how they leverage AI for their businesses and are excited to co-innovate alongside AWS in the months ahead.”Unlocking new possibilitiesLIKE.TG and AWS forged a collaboration to revolutionize customer experience. By combining AWS’ extensive reach, data, and cloud capabilities with the LIKE.TG platform and our native AI solutions, we’re empowering enterprises to take the next big step in their digital transformation journey.The LIKE.TG platform encompasses core capabilities designed to digitize, connect, and automate siloed processes, streamlining workflows.Through our collaboration with AWS, we’ve developed multiple integrations to enhance customers’ experiences in managing and using AWS resources with the power and flexibility of LIKE.TG workflow engines.
Why LIKE.TG on AWS?LIKE.TG is trusted by more than 7,700 customers globally, including 85% of the Fortune 500. The combination of LIKE.TG's expertise and AWS' global infrastructure helps ensure reliability and trustworthiness.As organizations strive for innovation, LIKE.TG on AWS provides a dynamic environment to pioneer new, resilient ways of working. The agility and innovation that AWS bring to the table augment LIKE.TG's commitment to driving transformative change.Benefits of LIKE.TG on AWSWhile our products already complement each other seamlessly, the listing in AWS Marketplace further helps our customers with faster procurement, simplified billing, and cost-effective operations using dedicated AWS spend.The AWS Marketplace is a digital catalog with thousands of software listings from independent software vendors. It makes it easy to find, test, buy, and deploy software that runs on AWS.LIKE.TG, a leading digital workflow platform, has been at the forefront of transforming the way organizations operate. The availability of LIKE.TG in AWS Marketplace provides customers with:
Enhanced performance and scalability: The combined capabilities of LIKE.TG and AWS mean your digital initiatives can operate with unparalleled performance and scalability. Whether you're streamlining workflows, managing IT services, or enhancing customer experiences, this collaboration can help ensure your operations run seamlessly.
Robust Infrastructure and security: LIKE.TG on AWS harnesses the robust infrastructure and security features of AWS. Your data is hosted on one of the most trusted cloud platforms globally, helping to ensure the highest standards of data protection and compliance.
Streamlined deployment and management: Using AWS Marketplace simplifies the deployment and management of LIKE.TG instances. With just a few clicks, you can launch and configure your LIKE.TG environment, allowing you to focus more on innovation and less on administrative overhead.
