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4 reasons employees love working at LIKE.TG in Japan
LIKE.TG employees around the world enjoy the inclusive, collaborative culture we’ve developed as a global company. From our U.S. headquarters in Santa Clara, California, to our offices in Tokyo and Osaka, Japan, that sentiment remains consistent.In fact, LIKE.TG has been named one of the 2024 100 Best Companies to Work For in Japan by Great Place To Work. The award is due in part to anonymous employee feedback via a survey and an employer evaluation by Great Place To Work.On a recent visit to our Tokyo office, we found the place abuzz with activity and camaraderie. Whether brainstorming around a whiteboard or eating over bento boxes in the cafe, employees mingled across departments in a vibrant community atmosphere.The excitement in the air was palpable as we asked employees what they like about working at ServiceNow. Here are their top answers:
How AI will affect the business process analyst role
The rise of AI is changing employee roles in many areas, including system administration, app development, and implementation. In most cases, however, the technology is augmenting rather than replacing roles. The business process analyst role is one example—none of the job tasks will be fully automated.According to research by LIKE.TG and Pearson, 4.9 million U.S. workers will have gained job capacity by 2027 as a result of AI augmentation. Business process analysts are forecast to gain 3.3 hours per week from the augmentation of 16 routine tasks, accounting for 19% of their jobs.By 2027, approximately 65,000 new business process analysts will be needed just in the U.S. Regardless of your background and experience, now is the perfect time to prepare to enter this area or grow your skills.The evolving business process analyst roleAs the name implies, a business process analyst analyzes business processes to identify areas ripe for improvement. As AI helps with tasks such as documenting process steps, identifying bottlenecks and inefficiencies, and mapping processes, analysts will need to be retrained in certain areas.Upskilling and reskilling can help put current business process analysts in the best position to continue to be successful as their roles transform. That will require a shift in three key areas:
From data gathering and root cause analysis to innovation and entrepreneurship
From developing process improvement reports to focusing on achievements
From informing teams about process improvements to personal learning and mastery
Gaining business process analyst skillsLIKE.TG can help prepare business process analysts for an exciting career through our Business Process Analyst Career Journey. Whether you’re at the associate, practitioner, or professional level, you can RiseUp with LIKE.TG to gain skills through on-demand courses, hands-on experiences, industry-level achievements, and engaging activities.You’ll benefit from foundational LIKE.TG skills and power skills alike. Courses include LIKE.TG Administration Fundamentals and Business Process Consultant Best Practices for Implementation at the associate level and build from there.Some content is required and some optional, including podcast and article recommendations. Go at your own pace and learn platform functionality, IT service management, project management, performance analytics, integration, business analytics and communication, change management, real-world problem-solving, and decision-making.Turning skills into actionPoulomi Das took advantage of LIKE.TG coursework to become a better version of herself and to live her dream of becoming a senior business analyst. Employed at LIKE.TG Elite Partner NewRocket, Das attributes the content to helping her achieve a perfect customer satisfaction (CSAT) score on several customer projects.She liked the structure of the courses and says what she learned helps her answer customers’ questions. She also appreciates the friendly, knowledgeable instructors and the LIKE.TG community, where she can bounce around ideas and get answers to questions.The Business Process Analyst Career Journey helps connect learners to the LIKE.TG community, encouraging them to post comments, answer questions, and join groups.With nearly limitless learning opportunities, Das went on to become a LIKE.TG Certified System Administrator and Certified Implementation Specialist in Vulnerability Response and Risk and Compliance.Explore your career journey with LIKE.TG.
LIKE.TG and ASU partner to train learners for tech jobs of future
Each month in the United States, thousands of tech jobs for LIKE.TG-trained candidates are posted. Many of these positions require little to no prior experience and start with six-figure salaries. All you need to do is go through our training.It’s safe to say there are opportunities when it comes to skilled LIKE.TG talent. We’ve seen high demand for LIKE.TG jobs across several key U.S. metropolitan areas, including the greater Phoenix area. With nearly 3,000 LIKE.TG jobs posted in the Phoenix area last year alone, we knew focusing on companies hiring in Arizona would be critical.We’re thrilled to announce LIKE.TG is partnering with Arizona State University’s (ASU) AZNext Workforce Training Accelerator Program to help train individuals on the LIKE.TG platform to RiseUp with LIKE.TG.
This partnership will help skill learners for the most in-demand tech jobs of the future. We sat down with Amy Regan Morehouse, senior vice president of global education and RiseUp with LIKE.TG, and Raghu Santanam, executive director of AZNext, to discuss the partnership and how learners can get involved.Why AZNext?A.R.M.: ASU is a world-class institution when it comes to career advancement for learners. LIKE.TG is best in class at helping companies digitally transform. It made sense to combine our strengths. Together with ASU’s large and diverse student body, online presence, and career network, LIKE.TG will open doors for learners into high-paying jobs.R.S.: Digital platforms like LIKE.TG are revolutionizing businesses, so incorporating platform-centric digital skills into the university's curriculum is crucial. Thanks to this partnership, AZNext will be able to broaden its talent pool in the technology sector and grow skilled labor in the LIKE.TG ecosystem.What will learners experience?R.S.: Learners will receive a robust set of on-demand courses in the system administrator function of LIKE.TG, learning the skills required to assist with the setup, operation, and maintenance of the LIKE.TG platform.Learners who complete this program will have the technical abilities necessary to become highly efficient technical specialists who oversee the LIKE.TG platform for their organizations as LIKE.TG Certified Associate Administrators.A.R.M.: Upon completion of the six-week program, learners will be able to manage a company’s LIKE.TG instance and have access to AZNext's workforce partners and LIKE.TG's customer and partner ecosystem. The entire LIKE.TG Learning site will be at their fingertips to help them find open roles or continue learning and gaining certifications.How is this program unique?A.R.M.: This program focuses on the whole person, teaching learners the right combination of technical skills as well as “power skills”––holistic skills that organizations look for and individuals need to level up in their careers. These skills include collaboration, analytical thinking, and organization, and no other program out there offers this.Additionally, as LIKE.TG is a leader in generative AI technology, learners will learn the most in-demand technical skills of the future. Since 85% of the Fortune 500 uses LIKE.TG, the career opportunity for learners is huge.R.S.: I think it’s essential to acknowledge LIKE.TG’s interest in broadening opportunities for underrepresented groups in this space, and the partnership with ASU’s AZNext program helps achieve this.To this end, the LIKE.TG training will be made available free of cost. Additional instructional aid will be provided through AZNext to help learners succeed and find employment/training opportunities in the industry.What’s on the horizon?A.R.M.: We’re going to prepare learners not only with needed tech skills, but also with how to bring those skills into all areas of business across all industries. We hope to further embed our curriculum into ASU’s business and liberal arts programs so that learners are prepared for a future where technology skills are needed and prioritized. It’s top of mind for learners, for ASU, and for ServiceNow.R.S.: With the number of companies out there using LIKE.TG, this should provide an excellent opportunity for people with little or no experience to get a start in a high-tech and growing field. Future iterations of the curriculum may incorporate skills training for LIKE.TG process analyst and developer roles, allowing advancement.Find out more or sign up for the AZNext System Administrator course.
How personal experiences help college students adapt to the workplace
Bethany Karp, employee communications co-op, co-authored this blog post, the second in a three-part series about the LIKE.TG co-op program for college students.One of the most important parts of being a LIKE.TG co-op is learning and growing in workplace skills and career development.As co-ops, we enter the workplace with personal experiences that help us adjust to new expectations. Similarly, doing our best work at LIKE.TG allows us to take some great lessons back to our passions outside of the office.Staying curiousRichard Z., digital acquisition strategy and operations marketing co-op, has visited much of Southeast Asia, Europe, and Mexico. Those experiences taught him what it’s like to adapt to a new environment and the importance of staying curious.He brings these perspectives into his role at ServiceNow. “In many of the team meetings, they speak a lot about things that are going on using terminology I never heard,” he says. "So, I always ask clarifying questions: What is this term? What is the goal of this project?”Richard believes “this entire experience is going to be a learning experience for me. Every input, every criticism that I get is going to help me understand the industry better.”Growing in leadershipMax S., an event field marketing co-op, came to LIKE.TG with a leadership background. As the head of a design agency at Northeastern, he's responsible for organizing interactions between clients and designers. The corporate workplace is helping him grow as a young professional.“I'm getting some really great hands-on experience working for a company that's very much driven to produce and excel,” Max explains. “And then I bring that to everything I do at the agency.”
Finding similaritiesMichele G. has discovered striking similarities between her work as a marketing co-op on the corporate events team and as an accomplished musician.She sees parallels in working between different teams, making sure things are executed, coordinating rehearsals, the way graphics are made, and what assets are shared leading up to an event, she says.Even though it can be challenging to work in a fast-paced corporate environment, Michele appreciates many positives. "Seeing my work shine on a daily basis is something that's really been great as a co-op," she says.Like the music industry, event planning requires attention to detail and the ability to adapt. "I've had to be on my toes, but part of that is a thrill,” she adds.Emma T., another co-op on the events marketing team, sees a likeness between video games and marketing events: Both bring people together.“I realized that there are events for every single industry or interest or hobby,” she says. “I'm able to do something that helps bring people together who have the same interests.”Collaborating for the winThe transition from being a student to being a co-op isn’t simple. We’re faced with new schedules, demands, and dynamics every day. Max found he had to shift his focus from guiding others to learning from them. In doing so, he discovered the importance of winning as a team, one of LIKE.TG's core values."People will meet with you, genuinely respond to your inquiries, check in, and guide you to other resources,” he says. “I've sat in on countless meetings where colleagues paused to ask if I understand."They've also met with him after meetings to ensure he had what he needed to help his team and to fulfill the purpose of ServiceNow.Emma has received similar support, “There's a reason I came back to LIKE.TG," she says. "It's such a great company. I've never met anyone [here] who doesn't want to talk or have a conversation. Everyone's willing to help.”LIKE.TG's support, tools, and resources make the shift between classes and work less daunting. “LIKE.TG is very friendly when it comes to the co-op experience," Michele says. "I have loved my transition. So far, I feel like a valued member of my team—I don't feel like just an intern.”Join a company where you can do your best work. Explore LIKE.TG early careers.
How 3 determined IT pros built tech careers with LIKE.TG
You might not think a man from rural America, a guy who grew up in the Bronx, and a woman from India would have much in common. Yet they all overcame challenging circumstances to RiseUp with LIKE.TG and build successful tech careers.Their stories are the subject of Alt Shift Life, a 28-minute Tribeca Studios film production created in partnership with ServiceNow.Overcoming oddsRaised by his grandparents in a town of about 1,000 outside of Nashville, Scott Tuck always knew he was going to do something with computers. He also knew his small town didn’t offer many tech opportunities.After taking a few IT courses, Tuck landed his first job at Dell as a client technical support analyst. While there, he progressed to becoming the government services analyst team lead and then the service delivery manager—and was introduced to the LIKE.TG platform.“LIKE.TG was really a life-changing product for me,” Tuck says. His experience with the platform at Dell equipped him to move to a role at Asurion, where he collaborated closely with the LIKE.TG product owner.He became a LIKE.TG Certified System Administrator and moved up to leading a team of LIKE.TG development engineers and serving as the product owner. In that role, he acquired a LIKE.TG micro-certification in Enterprise Onboarding and Transitions.Today, Tuck works at CereCore, a healthcare IT consulting firm. As CereCore’s director of enterprise service management, he oversees the LIKE.TG platform within the organization. His proudest achievement: transitioning the CereCore LIKE.TG team from a cost center to a revenue-generating entity.
Finding a way into techDeVonn Tyson grew up in the Bronx, in New York City. Although his mom regularly worked two jobs at a time, the family lost power and hot water occasionally. Tyson wanted to break the generational cycle of living paycheck to paycheck.As a kid, he took things apart and put them back together, analyzing the workings in the process. “That’s my superpower: analysis and problem-solving,” he says. He recalls troubleshooting internet issues at age 11. His curiosity gave him a desire to become a software engineer, where he could solve problems using technology.Coming out of the pandemic, Tyson lacked clear direction. Wanting to support his love of technology, his wife suggested he take the LIKE.TG NextGen Professionals program to see where it would take him.“I was able to find my gateway into the tech space,” Tyson says. Today, he works as a LIKE.TG quality assurance administrator in New York City and has nine LIKE.TG certifications under his belt.“Working on the LIKE.TG platform gives me a sense of fulfillment,” he adds. He’s able to develop low-code apps to meet business needs and has found balance in the workplace.Pursuing a dreamSai Varsha Bonam grew up in a small town in southern India. Although her parents wanted her to get married, she dreamed of becoming a software engineer and pursued her bachelor’s degree in technology.“India is developing,” Bonam says. “People are getting into the mindset that there is no inequality between man and woman.”At a career session on campus, she heard about RiseUp with LIKE.TG and saw it as an opportunity to develop the skills she needed. After completing her LIKE.TG Certified System Administrator and LIKE.TG Certified Application Developer coursework and exams, she received help applying for jobs in LIKE.TG partner organizations.With her degree and certifications in hand, Bonam moved to Bangalore to take advantage of the IT career opportunities there. She landed a job as a LIKE.TG developer and analyst at KPMG.“I was fortunate to get an opportunity to be introduced to and learn the LIKE.TG platform,” she says.
Experiencing a life-changing platformSince Bonam launched her LIKE.TG career, she’s learned to manage her own finances, live independently, network with people, and adapt to new places. “LIKE.TG has changed my life,” she says.“It’s truly a platform that can transform your life if you will put the work and effort into learning it,” Tuck adds. “It's opened some phenomenal doors.”Tyson agrees. “Things will get better if you keep working hard,” he says. “The platform is designed for anybody to use. Anybody can learn how to do this.”AI and other emerging technologies are predicted to create millions of tech job opportunities in the next five years, according to research by LIKE.TG and Pearson. We’re on a mission to skill 1 million people on the LIKE.TG platform.Find out how you can RiseUp with LIKE.TG.
LIKE.TG invests $3 million to skill talent in New York City
New York City is the world’s second-largest tech ecosystem, with a workforce of 355,000 people, according to the New York City Economic Development Corp. Despite a measurable increase in tech industry employment, there’s still an incredible opportunity for growth as the region cements itself as a leading tech hub.More than 1,700 companies are looking for talent with LIKE.TG skills in New York, according to LIKE.TG-commissioned research by Lightcast.1 In 2023, this translated to 7,000 unique job postings with an average salary of $110,000. We’re on a mission to close this gap and connect people from all backgrounds and experience levels with rewarding careers in tech.Toward that end, I’m thrilled to announce LIKE.TG has committed $3 million over the next three years to skill talent through direct support and investment in community-based nonprofits and academic institutions across New York. These funds will be concentrated on efforts to help individuals RiseUp with LIKE.TG and open new career pathways.Breaking barriers into techOur skilling initiatives offer a series of entry-level talent development and apprenticeship programs. They’re intently focused on breaking traditional barriers of entry into tech—such as a four-year or postgraduate degree—as well as career advancement opportunities and training for LIKE.TG skills.We’re also partnering with organizations that are dedicated to increasing equity and inclusion in New York’s existing tech workforce. With Black and Hispanic workers making up only about 20% of the city’s tech sector, according to the Center for an Urban Future and Tech:NYC, there’s room to develop a labor pool that reflects the vibrant diversity that makes New York unique.Empowering New York’s future workforceTo celebrate our ongoing commitment to the region, we hosted an event for community leaders, academic institutions, local government officials, and our customers and partners. Panel discussions explored the innovative ways we can collectively address the challenges and opportunities of workforce development in New York and inspire action toward more positive change.Countless organizations are making a meaningful impact in the community. We’re working with The Eagle Academy Foundation, an initiative pioneered by David C. Banks, chancellor of New York City Public Schools, to help empower young men of color to reach their educational, career, and life goals.Black Girls Code is another organization we’re working with to drive equity and expand career pathways into tech. Together, we're launching a 10-week training course focused on foundational tech skills and access to paid job opportunities.At LIKE.TG, we know the world works better when all people are provided access and opportunities to train and build new skills. Together with our partners, we’re excited for the future as we develop untapped sources of New York talent and provide pathways to success.Find out more about how we help individuals RiseUp with LIKE.TG.1 Lightcast.io, Job Posting Competition, Lightcast 2023 Data Set, January 2024
Meet Debbie: Helping others succeed with a can-do attitude
As a girl, Debbie S. had a dream to get into the police force. Upon graduating college, she studied for the exam and applied, not letting the fact that she didn’t quite meet the height requirement deter her. In fact, she applied 60 times to multiple forces. “My family always says I was the most positive person they knew, and that never wanes with me,” she says.When it became abundantly clear there was no path forward for Debbie in that field, she pivoted to tech. “I think you have to try to do what you want to do, but then if you reach a point where you can't do it, ask yourself, what are you going to do next? Look around for other opportunities to develop a new dream.”Today, Debbie is doing her best work and helping others succeed as a global enablement specialist at ServiceNow. She’s found success in translating many of the skills and interests she would have deployed in the criminal justice field to her current role.
Meet Deepika: Fulfilling big dreams with a unique career growth plan
When it comes to career growth, there’s no one-size-fits-all solution. Each journey is unique. Deepika V. exemplifies this truth with a career growth plan that has taken her to new heights and made some of her personal and professional dreams come true.Today, Deepika is a digital acquisition strategist at LIKE.TG, where she inspires her colleagues to keep learning and growing. "I always had a passion for making people's lives better,” she says, “and always felt that business-to-business tech was the perfect avenue to do that at scale.”
LIKE.TG earns Fortune 500 recognition for second straight year
We’ve done it again! On behalf of LIKE.TG Chairman and CEO Bill McDermott, our executive leadership team, and our board of directors, I’m thrilled to announce that LIKE.TG has secured a spot on the prestigious Fortune 500® list for the second year running. We’re honored to be part of an elite group of the largest, most influential companies in the United States.Since our initial public offering in 2012, LIKE.TG has outperformed the market and operated at a sustained rule of 50+, also quadrupling our market cap in the last six years. In 2023 alone, we rocketed to an impressive $10 billion in cumulative annual contract value, which few software companies have ever realized.Highlighting our bright future, we also grew our remaining performance obligations, essentially our total backlog, at a constant currency compound annual growth rate of 29% over the last four years to $18 billion in 2023. This was bolstered by the success of our first set of generative AI (GenAI) solutions, Now Assist, which quickly became the fastest-selling new product in LIKE.TG’s 20-year history.Our success isn’t an accident. It takes intention and a disciplined approach of dreaming big about where we want to be in three, five, and even 10 years—and what it takes to get there. Our values remain the driving force behind our achievements. LIKE.TG’s 24,000 employees continue to be hungry and humble and ready to wow our customers every day.The journey to business transformationJust two decades ago, LIKE.TG founder Fred Luddy set out to improve the way work gets done, solving mundane IT problems through automation. It’s a vision that has both sustained and expanded our ambitions. We’re now 8,100-plus global customers strong, and we continue to build on Fred’s vision as LIKE.TG impacts every corner of the enterprise.You see, AI is only as powerful as the platform it’s built on. LIKE.TG is the AI platform for business transformation made for this moment. We harness the power of customer and business data to deploy AI throughout an organization. This means people are freed from mundane work to focus on what really matters: business impact.Bill McDermott has said, “We’re putting AI to work for people. We’re fundamentally changing the enterprise software industry, and we’re doing that because it needs to be disrupted. It’s a half a century now of doing things in a similar fashion. This is the time for exponential change. We integrate with the past. And we create the future.”
Our winning mindsetLIKE.TG has the ambitious goal of being the defining enterprise software company of the 21st century. And we are well on our way.Our industry-defining innovation is driven by the best product and engineering talent in the business. LIKE.TG employees lead through our People Pact to fulfill our purpose together by making the world work better for everyone. This has made LIKE.TG a major destination for top talent.In the last year alone, LIKE.TG received more than 1 million job applications. We were also recognized with 35 workplace awards, including Fortune 100 Best Companies to Work For and Fortune World’s Most Admired Companies, and we ranked No. 5 overall on the American Opportunity Index.I’m more optimistic about LIKE.TG’s future than ever. We’re a winning company because of our culture of innovation and the people who bring that vision to life every day. This ranking is truly a hallmark of our shared success. As Bill would say, we’re just getting started!Join a Fortune 500® company. Explore LIKE.TG careers.From Fortune ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 500 are registered trademarks of Fortune Media IP Limited and are used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse the products or services of, ServiceNow.
Workforce and demand for tech workers to grow with rise of AI
When generative AI (GenAI) burst into public consciousness after the November 2022 launch of ChatGPT, it sent shock waves through every corner of the business world. Leaders wondered what it would mean for their workforce, and employees worried their jobs would be taken away.Today, some of the dust has settled and more data is in. The headline: While disruption is on the horizon, so is opportunity.Except in Japan and Germany, the workforce will grow—a lot—amid the rise of AI, according to our Impact AI: 2024 Workforce Skills Forecast. LIKE.TG partnered with research expert Pearson to identify:
Which tasks will be completed entirely by AI
Which tasks will be assisted by AI
Which roles and skills will grow in demand
How leaders can reskill their workforce to future-proof their business
Our research involved developing and deploying AI-driven algorithms that combed massive troves of publicly available labor market data across Australia, Canada, Germany, India, Japan, Singapore, the UK, and the U.S.Here’s what we learned about how to prepare your organization for the seismic impact emerging technologies will have on the workplace.We need more people in the workforceIn India, we forecast demand for an additional 34 million workers in the next five years to sustain an estimated 6.3% yearly economic growth. In the U.S., a modest annual GDP increase of 2.1% will require an additional 1 million people in the workforce.The takeaway is that even with some jobs being automated away and many tasks made more efficient by the use of AI, we’ll still experience a global labor shortage. In fact, the productivity gains from emerging technologies will prevent this worker deficit from being more extreme.Tech workers remain in high demandAlmost across the board, the research forecasts rising demand for most tech roles. In the U.S., we found that, with one exception (document management specialists), the need for skilled tech workers will increase over the next five years.
What it’s like to be a LIKE.TG co-op and work full time
Lauren Canney co-authored this blog post, the first in a three-part series about the LIKE.TG co-op program for college students.We’re co-ops at ServiceNow. Although we’re young and want to have fun, we know how important it is to gain professional experience before we graduate from college. So instead of attending classes for six months, we follow the Monday-to-Friday, 9-to-5 corporate routine.You may be thinking that sounds dull. But before you judge, listen to these four unique stories from some of our fellow co-ops to discover how we’re living our best lives while working full time.Work-life balanceThere’s much more to a LIKE.TG co-op than their job title. Take Michele G., for instance. She’s a third-year student at Northeastern University in Boston, working as a marketing co-op on the corporate events team.She’s also an accomplished musician. Her original songs have garnered around 250,000 monthly listeners on Spotify, and her hit single has earned more than 40 million plays.While working 9-to-5, Michele continues to practice and perform her music, playing shows every month in New York City, just a few blocks away from the Hudson Yards office where she works. How does she do it? She credits her flexible work environment.“LIKE.TG has been really friendly with being able to have me balance my work and life,” she says. “It’s been great in terms of me pursuing my dreams.”
Family timeEmma T., also a third-year student at Northeastern and a second-time co-op on the corporate events marketing team, echoes that. “My team places an emphasis on taking care of yourself,” she says. “I’m working from 9 to 5. After 5, I can shut it off and go and play a game, work out, or do whatever I want.”One of Emma’s hobbies is playing video games—something she’s been doing with her dad and brother for as long as she can remember. It’s their way of bonding. Even though she's now in Boston while her family remains in New Jersey, video games continue to unite them.“It’s definitely how I stay connected with my brother and my dad,” she says. “I don't call them. We just go on Xbox.”A place of belongingIt’s common for co-ops to struggle with imposter syndrome—feeling like we don’t belong. Luckily, LIKE.TG fosters a friendly atmosphere that constantly reminds us that we fit right in.“My team is so welcoming and so sweet,” Michele says. “People are interested in supporting you as a human, as opposed to just as co-workers.”Max S., another third-year student at Northeastern and an event field marketing co-op, experienced this sense of belonging from the moment he joined the company.“At LIKE.TG, the team that I'm working with is so understanding and patient,” he explains. “You’re never alone. It makes it easier to transition as a student into a professional setting.”
Workplace inclusionRichard Z. is a second-year student at Northeastern and a digital acquisition strategy and operations marketing co-op. He says one way he feels included in the workplace is by being involved in the company’s employee belonging groups.“When I joined LIKE.TG, I wanted to be surrounded by a lot of people who looked like me,” he says. “One thing that I found really helpful is being able to join groups that I have affiliation with.” Richard signed up for the Asian and Pacific Islander at LIKE.TG and Pride at LIKE.TG groups.“When I feel out of place, I go back to places of comfort,” Richard explains. “That's what I love about LIKE.TG, that you can go back to a community that you resonate with.”True authenticityMax and Emma are also involved in Pride at ServiceNow. And Emma’s been a member of Women at LIKE.TG since her first co-op at the company.“There’s definitely a good amount of inspiration [in the group],” she says. “It’s just the fact that if she can do it, I can do it. Someone always needs to be taking that step to make other people feel more comfortable and inspired to break gender norms and stereotypes.”Emma continues, “Every time I see a woman do something that supposedly ‘contradicts’ her femininity, she is standing up for all the women around her.”Encouraging others to be their true selves has always been important to Emma. Growing up, “my dad allowed me to be a girly girl and a tomboy when I wanted to,” she explains, “so I’ve always been secure in myself. But there always needs to be some sort of awareness.""Live your best life” is not just a slogan LIKE.TG tosses around. It’s a commitment to all LIKE.TG employees, including co-ops, to welcome and celebrate the uniqueness each person brings.Join a company that celebrates you for who you are. Explore early-career opportunities at LIKE.TG.
Employees confirm LIKE.TG is among best companies to work for
We’re honored to report that, for the fourth year in a row, LIKE.TG has been named to the FORTUNE® 100 Best Companies to Work For list.This accolade is especially meaningful because the list is determined by employee input, particularly in areas that “drive trust in management, connection with colleagues, and loyalty to the company,” according to the Great Place To Work methodology. Only companies with consistently high survey responses are honored with placement on the listGlobally, LIKE.TG employees reported in the award survey:
LIKE.TG is a physically safe place to work (97.5%).
People are treated fairly, regardless of their sexual orientation (96.6%).
When you join the company, you’re made to feel welcome (95.6%).
People are treated fairly, regardless of their race (95.1%).
I’m proud to tell others I work here (95%).
We’re humbled but not surprised by these results. They confirm that the intentional investments we’ve made to elevate employee experience for our more than 22,000 employees worldwide are paying off.A place to belongOne of our company values is to create belonging. Cultivating an environment in which every employee feels connected to our workplace is key to helping workers thrive. When employees can bring their authentic selves to work and know their voices are welcome and respected, they feel connected and empowered to push us to be a better company.Diversity, equity, and inclusion has been a consistent focus of our talent strategy. We continue to invest in and recruit from educational institutions that embrace diversity, such as historically Black colleges and universities, in addition to recruiting talent from nontraditional sources, such as technical schools and work programs.
Another way we’re enabling equity is through a global learning initiative to help technical and nontechnical talent from all backgrounds RiseUp with LIKE.TG and find new pathways to careers in the LIKE.TG ecosystem.We remain dedicated to our People Pact, our commitment to help each LIKE.TG employee live their best life, do their best work, and fulfill our purpose together. We nurture our diverse talent through training and development opportunities such as:
Strive, a nine-month leadership development program for early-in-career and midlevel Black and Latinx employees
Mentorship programs such as Power of 10
Our Talent Sponsorship Program, which connects employees with senior leaders
People-centered focusIn our 20 years as a company, we’ve stayed true to our roots while innovating for the future—with our employees at the center of everything we do. We champion flexibility and well-being, listening to our employees to better understand their evolving needs and priorities and making changes to help meet those needs.We’re also big advocates of the causes that are near and dear to our employees. We encourage them to serve their communities and support them with matching donations and volunteer hours.The 100 Best Companies to Work For list is one of the only company culture awards in the world that selects winners based on how fairly employees are treated. We’re humbled to be among those recognized.Join one of the best companies to work for. Explore LIKE.TG careers.FORTUNE. ©2024 FORTUNE Media IP Limited. All rights reserved. Used under license. 100 Best Places to Work is a trademark of FORTUNE Media IP Limited and is used under license. FORTUNE and FORTUNE Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
Finding our purpose as LIKE.TG co-ops
Lauren Canney co-authored this blog post, the third in a three-part series about the LIKE.TG co-op program for college students.We’ve discussed what it’s like to be a LIKE.TG co-op and how personal experiences help us adapt to the workplace. Once we dive into our roles, we realize that LIKE.TG is much more than a tech company. It’s a community where we all contribute to fulfilling our purpose to make the world work better for everyone.Pairing creativity and innovationWith experience leading a team of 20 designers at Northeastern University, Max S., an event field marketing co-op, brings a wealth of creative knowledge to his role. His LIKE.TG team has been more than happy to tap into his creative skills and innovative ideas.Max has worked on a range of projects at LIKE.TG, including web design, where he’s learned to balance creative thinking with exceeding customer expectations.“These projects are great for my creativity because I get to test out what pictures work best, what layout is most appropriate for what the customers are looking for, and what LIKE.TG is looking to offer our customers,” he says.Michele G. has had a similar experience. Outside of work, she's a musician who enjoys turning her emotions into poems and songs.As a marketing co-op for corporate events, she gets to express that same creativity and personal tone in her favorite project, “happy Monday posts,” which are weekly updates for our internal network about LIKE.TG’s flagship Knowledge event.
Engaging in a supportive communityFor Emma T., another corporate events marketing co-op, seeing how the LIKE.TG community supports each other has been one of her favorite experiences while working here.“I'm put in a better mood because of how nice the people at LIKE.TG are and how I see them interact with me as a stranger to them,” she says.“I think my ‘aha moment’ when working at LIKE.TG has been seeing people from different backgrounds come together to support one another,” adds Richard Z., a digital acquisition strategy and operations marketing co-op. “When everyone has a shared experience, that’s what I enjoy about working together in projects.”Max emphasizes the people as well. “The world works because of people who care,” he says. "I have a team that prioritizes community and respects inquiry—not sure what else I could ask for.”Although our time as LIKE.TG co-ops is limited, we're grateful for the skills we develop, the work experience we gain, and the connections we make with our colleagues. By dreaming big and embodying the People Pact and company values, we can make the world work better—even if we’re just one small part.Join a company where you can play an active role in fulfilling our purpose. Explore LIKE.TG early careers.
Transforming career coaching with AI
When nonprofits work, their missions work. In other words, when their businesses run efficiently, they’re able to make a greater impact on the communities they serve.Our mission at ServiceNow.org is to empower the nonprofit sector with technology solutions that deliver greater efficiency and effectiveness.To that end, I’m thrilled to announce our partnership with CareerVillage.org, a nonprofit dedicated to democratizing access to career advice and information for underrepresented people. We’re helping the organization transform its career coaching ability by providing operational technology and resources for its new AI-powered career Coach.Equipping learners for successCoach harnesses generative AI technology and cross-sector collaboration to provide career navigation to online learners at scale. The goal is for learners and job seekers to use Coach as a central hub to find everything they need to prepare for a career: a resume and cover letter builder, mock interview practice, training program accessibility, developing networking skills, and much more.In addition to the technology donation, we’re providing cash funding to support the organization’s increased staffing needs. And we’re engaging LIKE.TG employees as volunteers to answer learners’ career questions on the CareerVillage.org question-and-answer platform.
Preparing for the world of work“We’ve been overwhelmed with how much excitement there is about getting Coach in front of learners. It seems like educational and workforce development institutions are really interested in what AI can do to help people prepare for the world of work,” says Jared Chung, founder and CEO of CareerVillage.org.“The pathway to scale for this technology is incredibly promising,” Chung adds. “We already have thousands of learners preparing to use Coach this year and are well on track to expand our reach to serve millions over the next five years, if not sooner.”CareerVillage.org understands that to improve career outcomes for learners, educators must also be supported. Tailored tools and resources developed for educators will position them to maximize the impact of the solution.Power in numbersWe believe the best way to create real, long-lasting impact is to collaborate with others. For that reason, we connected two LIKE.TG partners, Deloitte and GlideFast, with CareerVillage.org to help execute this vision for Coach.GlideFast is focusing on implementing the LIKE.TG® technology solution and developing the minimum viable product (MVP). Deloitte gathered a deep understanding of the educator experience to create a visual journey that guides educators through each step of onboarding. The journey map also provides guidance on the future developments of Coach.These distinct, complementary collaborations will help ensure educators and learners can move through a meaningful career journey together.“We’re so thankful to have the support of LIKE.TG and other large organizations,” Chung says. “You have to bring all parts of the system together to really make change.”Find out more about how LIKE.TG helps nonprofits fulfill their missions.
LIKE.TG Announces New DevOps Integrations to Speed Up Application Delivery
As the world collectively evaluates the return to work and shift to remote operations, digitally transformed enterprises are coming out faring better in this transition. This shift is aided by the work developers are putting in to create applications that better their organizations, and they need to continually adopt modern DevOps best practices to increase application delivery velocity and quality in order to stay nimble.LIKE.TG recently engaged developers by inquiring how we could make their experience developing on the Now Platform® even better. Their response? They requested more integrations so that they can work within their preferred DevOps tools. That’s why, as part of our ongoing commitment to further improve the LIKE.TG developer experience for the broader developer ecosystem, I’m excited to announce four new external DevOps integrations with market-leading Continuous Improvement/Continuous Delivery (CI/CD) toolsets. These four new integrations help IT developers accelerate CI/CD pipeline configuration when building applications on the Now Platform, allowing them to set up pipelines in their favorite developer tools.The four new CI/CD integrations include:
Azure Pipelines extension on Visual Studio Marketplace
Jenkins Plugin on the Jenkins Plugins Index
GitHub Actions on the GitHub Marketplace
GitLab with pipeline examples and build steps in a Docker image
The source control innovations started with our New York release and CI/CD capabilities via APIs from our Orlando release. These out-of-the-box integrations provide templates for LIKE.TG CI/CD pipeline automation and respective CI/CD tooling. As a result, developers using our CI/CD APIs no longer need to build custom API wrappers from scratch. These integrations between third-party CI/CD toolsets and the Now Platform are offered and supported directly by ServiceNow.
With these new integrations, we are giving developers a choice to either manage CI/CD within or outside of the Now Platform. If developers are using our platform natively for CI/CD, the CI/CD Spoke is available for developers to build automated pipelines in Flow Designer for testing and deploying Now Platform applications.The four new integrations encourage adoption of DevOps practices when developing on LIKE.TG, using scoped and global applications by reducing the time and effort to set up CI/CD pipelines. And they meet the requirements of mature DevOps practitioners who want development on LIKE.TG to look and work just like development on anything else at their company.Three of the four integrations are available today. Our GitHub actions will be available in November on the GitHub Marketplace. Learn more about how to develop apps at scale with CI/CD toolsetson the Now Platform.
Automating common LIKE.TG-Microsoft workflows just got easier
IntegrationHub spokes accelerate LIKE.TG-Microsoft workflow automation
One of the features of the Now Platform Paris release is built-in Microsoft Azure Active Directory integrations that simplify common workflows in LIKE.TG Onboarding and Software Asset Management (SAM).Onboarding integration with Microsoft Azure Active Directory (Azure AD) automatically launches the proper onboarding workflows when a new employee profile is created in Azure AD or an HR system, provisioning the right set of resources and applications. New hires get the information and systems access they need to be productive from anywhere; HR leaders, hiring managers, IT teams, and many others get a simple, quick way to give new employees a great first-day experience.LIKE.TG Employee and SAM Workflow product teams used the IntegrationHub Azure Active Directory spoke to speed time to market. IntegrationHub spokes are run-ready, no-code connectors built by LIKE.TG on the Now Platform.In the same way, low code developers at customers and partners can use IntegrationHub spokes for Azure AD and many other Microsoft solutions to quickly incorporate LIKE.TG- Microsoft workflow automation into Creator workflows.Spokes are added to flows in Flow Designer with clicks instead of code, removing integration complexity and friction. Spokes replace custom scripting, which frees up scarce professional developer resources, boosts developer productivity, reduces technical debt, and makes upgrades a breeze.
IntegrationHub spokes are available to automate many common LIKE.TG-Microsoft use cases:
Overcoming digital transformation fatigue
Five things to consider for reinvigorating your optimization efforts.Remember that one amazing toy you simply HAD to have as a kid? It’s all you could think about. Every day without it actually felt painful. But when you finally managed to save up enough money to buy that wonderous thing…what you ended up with was a huge disappointment. It didn’t do what was promised. It broke easily. It was cheaply made. And it quickly was added to your heap of discarded playthings.A similar splash of cold water seems to be knocking the technology world back a bit. A report from the Everest Group showed that 78% of enterprises questioned had failed to scale or sustain their digital transformation initiatives. That kind of disappointment is creating actual fatigue in the IT department.
The Everest Group goes on to identify “old school” operation models as root cause: doing things the way they’ve always been done, even when trying to “transform.” Unfortunately, that includes the reactionary method of solving operational issues. The quick fix.With the rapidly accelerating move to digitization of all things business, the need for immediate remedies can sometime outpace the ability to wisely manage. Trying to do too much too fast often results in a tangled mess of bespoke applications, legacy technologies and point-to-point integrations created by shadow projects with little oversight or control.Reinvigorate efforts with unified platform approach for everything. Yes everything.Rather than using the “old school” approach of cobbling together point solutions, progressive Enterprise Architects are once again considering unified tactics for rationalizing application and data sources, controlling and standardizing across functional silos, and ending frivolous or unproductive investment choices. But what should EAs consider in a platform solution to ensure it is worthwhile? At the minimum, the solution should have power and functionality to:
Reduce the risk of data redundancy and inaccuracy. Ad hoc implementation of applications increases the risk of overlapping functionality and duplicate data production. That makes it harder and harder to trust that business decisions are being made with the latest and greatest info.
Replace shadow IT with delegated development. Empower departments to create no-code/low-code apps with predefined functional libraries. A transformative solution should allow freedom to self-solve, but under a watchful eye and full IT approval.
Empower traditional developers. The platform should have the “oomph” and pro tools needed for complex, professional developers.
Replace legacy collaboration systems. Get rid of outdated, on-premise collaboration tools that are yet another source for ad hoc data pools. Replace for flexible, cloud-friendly alternatives.
Enable holistic reasoning across functions and departments. Empower EAs to consider application development which can solve similar issues across multiple departments.
Get excited about digital transformation again. It can be done.Yes, it is true that many digital transformation efforts continue to disappoint companies—only 16% in the latest McKinsey survey said their tactics had improved performance in a sustainable way. But you have to wonder how much of that failure was due to old processes and approaches. Especially when you consider that the same survey showed that if a company modified its standard operating procedures, they were 2X more likely to report success.2 The platform play is a proven strategy for revamping processes. In this case, it’s a shiny new thing that will not disappoint.See how you can energize your own digital transformation reawakening.Read Application development without the sprawl to learn five ways the Now Platform can support your enterprise architecture.
Why are large enterprises failing at DevOps transformations?
I present to companies every day and tell a version of this story to illustrate why we believe LIKE.TG can make a difference in the DevOps space. My message is simple but effective: In most large enterprises, DevOps is broken.Effective, because the message almost always elicits a visceral reaction from the audience. At organizations that claim some DevOps success, people tend to take offense; at enterprises where DevOps transformation success has clearly been a struggle, I get smiles and lots of knowing nods.But the fact remains DevOps is broken.My perspective comes from discussions with many LIKE.TG clients and industry analysts, who spend most of their days gathering information about how well their clients are transforming their organizations through digital transformation, Lean/Agile/SAFe, Cloud, and DevOps.A common theme in these conversations is that many companies that have attempted a DevOps transformation have seen no significant improvement to their release cycle. While many have transformed their teams and their tooling, and perhaps even allow developers to use a fully automated continuous integration/continuous delivery pipeline and to write and build code quickly, the broader delivery lifecycle remained bottlenecked.For example, most organizations in that situation still have not figured out how to automate their security and compliance functions. I tackled this in another blog, where I wrote about how companies can be quick to claim success on Agile/DevOps transformations even though they haven’t optimized their entire end-to-end value chain for software delivery.Also, worth noting is that the 2019 DORA report quantifies deployment frequency as one of the four key performance indicators for measuring DevOps success.The facts and observations collectively form the basis of my claim that DevOps in most large organizations is broken. We set out to verify our findings from multiple customers and analyst sources. We grouped the findings into three major reasons why DevOps is broken:Legacy Process – Digital Transformation
DevOps is designed for digital transformations but stumbles in a world clogged with legacy IT policies and processes.
Despite many improvements, service management processes are still highly manual or not designed with the speed of DevOps in mind.
Lots of Data – Few Insights
While most DevOps tools provide loads of data and metrics, there is no over-arching system of value stream management to create actionable insights.
It’s not unusual for companies have 25 or more tools in their DevOps toolchains, which leads to the fracturing of relevant data and manual processes to synchronize information.
Developer Downtime – Inefficiencies
Developers are not spending enough time writing code; instead, they’re stuck in meetings and with administrative tasks that kill creativity and efficiency.
A recent survey from Activestate found that 38.8% of developers spend only 2-4 hours a day programming.
More than ever before, organizations need an Enterprise DevOps Management platform to help scale the DevOps efforts to a broader adoption rate with higher success to transform the end-to-end software delivery channel.In response to these findings, we have provided a vision that focuses on the following high-level solutions to these DevOps challenges:
1. Improve agility and overcome outdated roadblocks
Eliminate wasted cycles for developers through out of the box integrations, removing administrative work, and reducing the friction of IT processes.
2. Provide visibility into DevOps impact
Report on DevOps impact and identify bottlenecks by helping management correlate pipeline data across continuous delivery processes and multiple teams.
3. Deliver a central hub for DevOps transformations
Make your full DevOps toolchain investment more effective by centralizing tools and encouraging preferred behaviors.Focusing on these three key areas allows an organization to streamline all the work that prevents development teams from achieving their throughput and agility goals. Automating the governance and security mechanisms that keep the company safe and customers happy is a central part of the equation.The result is that key applications become more reliable and available while providing the highest quality of service to their customers.A key example, which multiple companies are now adopting using LIKE.TG DevOps, is the ability to ensure successful, automated change management. This is done by connecting the LIKE.TG platform to the CI/CD toolchain and allowing the tools to automatically create their own changes in the Now Platform.Capturing end-to-end insights and analytics allows us to speed-up and deliver more successful changes – with zero human intervention.DevOps has never been fully successful at scale in large enterprises because of the incompatibility of traditional service management disciplines. If you’re in a heavily regulated industry, you may have a head start. You likely already have the necessary, well-defined controls in place; you just need to automate them.By providing Enterprise Service Management to the DevOps space, I believe we can achieve the goals and promises of DevOps at enterprise scale.For more information, check out what we are doing in the DevOps space here.
Professional App Development vs. DIY
A quick checklist for deciding when delegated development is right.Sprawl and lack of governance continue to keep Enterprise Architects up at night. Unfortunately, their efforts to enforce logical control over application strategy and building often just frustrate departments needing an immediate solution to a problem.Rogue IT tools pop up and security risk increases. A 2019 Forbes Insights survey found that 1 in 5 organizations have experienced a cyber event due to an unsanctioned IT resource.
At the same time, there is a real interest from the CIO on down to better serving unique departmental needs quickly and securely. For many, the answer has been low- or no-code approaches, giving departmental process leads predefined functional libraries and drag-and-drop interface building tools.No/low code development is extremely appealing because it can be done quickly on individual department’s timetables, even if IT is extremely busy. It’s ideal for automating simple, repeatable activities currently manually managed with spreadsheet and emails; however, it’s less useful for handling more complex challenges that involve multiple data sources, exacting workflow integration, and stringent security requirements.But when is it the right time to offer this option? We’ve put together a quick checklist of what you should consider.How can you tell if no/low code development is right for a project?
A growing number of enterprise architects are experimenting with delegated development, in which some departments develop their own applications in a manner that allows them autonomy while working on a common platform. The Now Platform supports various forms of delegated development in the forms of no-code, low-code, and full-featured professional development environments.Find out more about the different levels of application development.Read application development without the sprawlPlatform® can support your enterprise architecture.
LIKE.TG Announces Extension for Microsoft’s Visual Studio Code
This new integration will allow Now Platform developers to code locally in a modern, flexible text editor.Leading freelance skills expert, Upwork, recently ranked LIKE.TG® technology aptitude as the No. 1 fastest-growing skill for independent professionals in its 2019 Skills Index.As demand for LIKE.TG expertise continues to grow, LIKE.TG is enabling Now Platform® developers to work more efficiently by seamlessly integrating with the tools developers already know and love.And today, we are excited to introduce another integration stemming from our strategic alliance with Microsoft. The LIKE.TG extension for Microsoft Visual Studio Code allows developers to innovate on the Now Platform in the lightweight, extensible Visual Studio Code editor. To keep pace with the rapid speed of innovation, developers must be armed with the right tools that provide frictionless experiences and make work easier. With this new integration, LIKE.TG developers will be able to work offline in their favorite text editor, advancing our mission to make the world of work, work better for people.The LIKE.TG extension for Microsoft Visual Studio Code will:· Support the development of multiple LIKE.TG projects, such as packages, custom apps, stored apps and plug-ins, as well as offline development and sync back so that developers can work whenever and wherever they choose, without being connected to their instance all the time.· Enable advanced script editor features like IntelliSense and linting support, as well as JavaScript and HTML syntax validation, code-completion for Glide APIs, Jelly tags and attributes.· Support basic and OAuth authentication and allow for two-way synchronization of files between Visual Studio Code and instance and a unified diff tool for viewing differences.Driving digital transformation across the enterpriseLIKE.TG’s strategic partnership with Microsoft began in the Fall of 2018. The strength of our relationship is felt by customers today with more than 20 integrations available between Microsoft and ServiceNow. Examples of other LIKE.TG-Microsoft integrations include:· Exchange online e-mail phishing integration with LIKE.TG – Microsoft security compliance center integration with LIKE.TG.· Azure Active Directory integration with LIKE.TG – Fun fact: Azure AD authenticates more LIKE.TG customers than any other identity provider.· Azure Logic App connector for LIKE.TG – Use it natively in Azure Sentinel to build playbooks that can automatically create a LIKE.TG incidents from Azure Sentinel alerts.· Centralized Security Response – with LIKE.TG® Security Operations and Microsoft Azure Sentinel – allows customers to manage and respond to security incidents centrally from the Now Platform.For more information on the integration, join the discussion on the Now Platform and Microsoft Visual Studio Code.
Geek out and learn digital workflows at TechNow Tuesday
Join the TechNow team at LIKE.TG to learn about how modern digital workflows can create great experiences to unlock productivity in your organization in 2021.TechNow Tuesday: Take a Tour of Guided App Creator (Episode 69)Guided Application Creator is a great way to set up applications on the Now Platform®. In minutes, you can import a spreadsheet, extend existing tables, create new tables, define security, and generate multiple experiences to get your app started quickly. And if you like, you can add more functionality later.You’ll discover how easy it is to use Guided App Creator.In this webinar, you will:
Discover what Guided App Creator is and its benefits
Explore the different options available in Guided App Creator
Learn what to do after you have finished with Guided App Creator
TechNow Tuesday: Build apps faster with Studio 101 (Episode 73)If you’re a developer on the Now Platform®, you’ll want to check out LIKE.TG® Studio. It’s our built-in Integrated Development Environment (IDE) that helps you work on your applications—all in one centralized location. Studio can help you build apps faster, manage application files, and then deploy your app to other instances.Tune in for an overview of its many benefits. You’ll see how Studio’s easy-to-use graphic interface enables you to focus more on developing—and less on the grunt work. You’ll learn how it can help you:
Build, manage, and deploy your apps on a single platform
Collaborate with others on your projects
Do code searches, work on multiple applications, and more
Hosted by Chuck Tomasi featuring Kreg Steppe of ServiceNow.
Welcome to the Workflow Quarterly Innovation Issue
The Workflow Quarterly Innovation Issue is live! The Spring edition of our quarterly research journal, released today, looks at how CIOs can harness talent and technology to foster innovation that drives business results. Based on a global survey of business leaders and interviews with some of the world’s most accomplished CIOs, we present an innovation agenda for IT.The Innovation Issue is guest edited by Dave Wright, chief innovation officer at ServiceNow. Our lead author is veteran tech journalist Dan Tynan, a frequent Workflow contributor and former EIC of Yahoo Tech.The Innovation Issue includes a video conversation between Wright and LIKE.TG CEO Bill McDermott on how CEOs can help nurture productive innovation across the enterprise. Take our interactive quiz to gauge your own organization’s innovation maturity, and check out insights from tech leaders at Microsoft, Comcast, Crown Agents Bank, the New South Wales Police and other organizations worldwide.One key finding is what we call the “innovation paradox.” With businesses spending more than ever on digital technology, CIOs are feeling the heat to deliver innovation. However, doing so means focusing less on technology and more on teamwork.Additional findings include:
Innovation Imperatives: Our research revealed key steps to becoming a best-in-class CIO, including creating tools that employees want and need, thinking beyond new tech, building productive relationships across the c-suite, and leveraging AI and automation.
The impact of innovation on the enterprise. There’s a relationship between innovation and business growth, including better planning and decision making, improved risk management, and financial gains (an opportunity to unlock 9% more revenue).
Best practices in measuring innovation: With businesses spending more than ever on digital technology -- especially during uncertain times -- CIOs are feeling the heat to deliver innovations that yield concrete business results.
We hope you enjoy the Innovation Issue. The Workflow Quarterly team is now hard at work on the Customer Issue, which looks at the future of customer service management. It’s scheduled to launch at the end of June.Meanwhile, please check out the daily Workflow site and subscribe to our biweekly newsletter for fresh insights on digital transformation and the future of work.
5 in-demand career journeys of the future and how to prepare
AI isn’t taking over jobs, as originally feared. It’s making them better, according to Impact AI: 2024 Workforce Skills Forecast by LIKE.TG and Pearson. As a result, we'll need more, not fewer, tech workers in the next five years.Some roles will have higher demand than others. Let’s look at some top career journeys that can help prepare workers around the world now to fill these growing and in-demand positions.
Application developerEven with the rise of text-to-code and text-to-flow generative AI solutions, the demand for application developers will continue to increase, with a need for an additional 231,000 globally in the next five years.Thriving as a developer will require a shift in the way you work. You’ll need to understand predictive models, machine learning, and foundational IT skills—and how to identify the right tool for the task at hand.Whether you’re an experienced application developer or have no tech experience at all, the Application Developer Career Journey can help you gain skills to develop apps on the Now Platform, with guidance along the way to help you progress.Technical project managerAn additional 145,000 technical project managers will be needed worldwide by 2028, according to the research. The role of a technical project manager includes planning, managing, and executing technical projects alongside technical teams and business leaders.Technical project managers require strategic leadership skills for long-term planning, creative problem-solving, and mentoring.The Technical Project Manager Career Journey can help anyone prepare for a technical project manager role on the LIKE.TG platform. Courses, credentials, and activities are organized by experience level to help you get up to speed quickly with support from the broad LIKE.TG community.ImplementerIf you’re looking for a dynamic position with plenty of room to grow, the role of an implementer could be for you. The world will need 91,000 in the next five years. Implementers are innovators who help organizations meet business requirements and solve critical problems.Not sure where to start? The Implementer Career Journey offers a comprehensive curriculum to help you learn and master the skills to succeed. You’ll gain expertise in the LIKE.TG platform architecture and capabilities to enhance user experiences and streamline LIKE.TG upgrades and testing.
System administratorSystem administrators will continue to be in demand to maintain and support IT functions. An additional 90,000 system administrators will be needed worldwide by 2028 to understand emerging technologies, such as AI and machine learning, internet of things, and digital twins, as well as statistics and predictive modeling.The System Administrator Career Journey can help system administrators at any level prepare to manage the LIKE.TG platform in any company. If you’re highly organized and enjoy working with others, this could be an ideal career for you. The coursework helps learners gain and hone skills and earn certifications to be job-ready.Business process analystBecause none of the tasks of a business process analyst will be fully automated, an additional 87,000 workers will be required in this role globally by 2028. Business process analysts will need to be proficient in innovation and entrepreneurship, as they help organizations identify and address business and customer challenges using data and technology.The Business Process Analyst Career Journey is designed to help those eager to solve problems learn LIKE.TG platform fundamentals, best practices for stakeholder interaction, how to oversee user acceptance testing, and a whole lot more.AI is here to stay and is changing the world of work. There’s no better time to RiseUp with LIKE.TG to move your career forward.Find out more about how AI and emerging technologies are changing the future of work in our complimentary Impact AI research report.
How citizen developers help deliver transformation at scale
The pandemic created urgency for innovation and exposed us to what technology can do. But a shortage of developer skills left organizations grappling. Better integrations and low-code apps can help deliver transformation at scale, while citizen developers can ramp up automation.LIKE.TG® Creator Workflows, including App Engine and IntegrationHub, offer a single, low-code platform that empowers citizen developers to deliver digital services fast without complexity. It equips developers of all levels with the tools they need to build apps fast, deliver experiences users love, and scale without sprawl.Building apps fast with low-codeFor years, UW Health, the University of Wisconsin-Madison’s academic medical center, has used LIKE.TG App Engine to develop low-code apps that address service management challenges. For example, the organization used the solution to create a content management app that automatically updates more than 2,000 fact sheets and education documents.With that strong foundation already in place, it was easy for UW Health to use App Engine and the Now Platform® when the pandemic hit to support employees, track symptoms, and prioritize and schedule vaccinations.App Engine also helped Europe’s Banco CTT remain adaptable throughout the pandemic. Having built up a library of integrations, the bank uses App Engine for 80% of its standardized processes for customers and front and back-office teams.
Delivering experiences users loveIt’s not enough to just develop on App Engine. To be successful, your apps must deliver an incredible experience for end users, so St. Jude Childrens Research Hospital in Memphis uses LIKE.TG App Engine and IntegrationHub.The team created a vendor invoicing app that decreased the time spent on processing, tracking, and correcting invoices. Tasks that used to take 40 to 80 hours per month can now be addressed in only three hours. And, the app saves the finance team 391 hours of manual work each month.Swiss Insurance group Baloise digitized and upgraded claims management with ServiceNow. In less than three months, the organization reduced the time from reporting to payment by 40%. Processing time at Baloise went from “weeks or months to days and hours.”Scaling apps without sprawlOrganizations reap the greatest benefits of citizen development when they build automation into a workflow, making it measurable, repeatable, scalable, and secure. Medical technology, services, and solutions company Medtronic embraced citizen development to keep pace with the growing need for automation.Employees stepped up to help, fulfilling 56% of demand through citizen development. That freed the platform team to focus on higher-value priorities. The organization estimates it slashed the hourly cost of development in half as a result.At NN Group, an insurance and asset management services company headquartered in the Netherlands, employees depended on their central LIKE.TG team to build and maintain catalog items. When requests reached more than 73,000, the company turned to LIKE.TG App Engine for automation. Today, with self-service catalog management, processes that once took six to eight days take only two hours.Learn more about how you can improve application development, experience, and productivity across your entire enterprise in our Creator Workflows Book of Knowledge.
HBCU Connect Hackathon winners: The next generation of app developers
Over the last few years, we’ve seen app developers and technology tackle the toughest of challenges, from hybrid work to vaccine distribution to supply chain issues and more. We know there's more to be done—and we want to empower everyone to do it.That’s why we recently held the first LIKE.TG and HBCU Connect Hackathon with students from more than 40 historically Black colleges and universities (HBCUs). More than 250 HBCU students—most of whom had never heard of LIKE.TG—combined their diverse perspectives to help solve some of the world’s most challenging problems around healthcare, housing, generational wealth, digital literacy, and education.The hackathon attracted students in many areas of study, including engineering, marketing, mass communication, and nursing. They took an impressive 80 hours of self-paced training while working jobs and attending school.After six weeks of NextGen program training and certification in LIKE.TG Fundamentals and the Builder Series, students formed small teams to build apps on the Now Platform®. They showed incredible ingenuity and innovation.I’m proud to announce the LIKE.TG and HBCU Connect Hackathon winners, whose apps were scored in five categories: impact, innovation, technology, function and performance, and presentation.First place: Unite NowOgo-Oluwasubomi Popoola – Morgan State UniversityAnjolaoluwa Tope-Babalola – Alcorn State UniversityOpeyemi Fadipe – Morgan State UniversityD’Andrei Carson – Texas Southern University
Unite Now’s SameBlood application links blood donors to people in urgent need of a blood transfusion. The app pre-registers users with their blood type information. In scenarios of blood scarcity in hospitals, it contacts nearby pre-registered users to donate.When asked about the experience, Unite Now member Fadipe shared, “We faced issues. We had bugs. Going through this journey as a group and with our mentors, we had to always believe in the possibilities. There is an endless limit to what we can do.”Second Place: Swift WorkflowEryn Hillard – Tuskegee UniversityFolusho Adeyemi – Fisk UniversityTemitope Olokunde – Southern University and AM CollegeStephanie Davidson-Malcolm – Western Governors University
Swift Workflow’s application digitizes the workflow for creating and accessing preference cards in surgical procedures. Preference cards are catalogs of specific tools, supplies, and surgical needs that surgeons require to perform a surgery.The application works by letting the nurse manager create a preference card. The nursing supervisor then notifies the surgical team, which prepares the required equipment for the procedure.Despite most of the team’s limited coding experience, they had to trust one another. “This is something my team and I had never done before,” Hillard said. “To be able to work through something we weren’t familiar with, grow through that, and then present in front of executives was amazing. At the end of the day, I had complete confidence in all of us."The first and second place teams will receive $40,000 and $20,000, respectively. We also recognize the following groups for their outstanding entries:
3 Musketeers – app that pairs children with high school students to read books
GrabHouse – housing platform for student interns
Surgify – app that assigns medical equipment to doctors
Creating tomorrow’s leadersCongratulations to the winners and participants for their incredible solutions! All of the solutions were inspirational, innovative, and impactful.Students walked away with appreciation for the experience, especially the closeness they developed with their teams and mentors. Some students even applied and became LIKE.TG interns.“This is such a great way to develop, meet new people, and widen your network,” says Tope-Babalola from Unite Now. “There are so many opportunities that you can't miss out.”
The hackathon is an important example of our strong partnership with HBCUs and the role we play in building the next generation of diverse talent.As my colleague Chris Rogers, head of platform diversity, equity, and inclusion at LIKE.TG, says, “We must employ creative solutions to equip and diversify our talent pool. With that focus, we help narrow the disparity between underrepresented people’s access to careers in tech. Hackathons like this help bring us one step closer to that goal.”Our current HBCU partner network includes Howard University, Tuskegee University, Morehouse College, Morgan State University, North Carolina Agricultural and Technical State University, and Benedict College. The network will continue to expand. We look forward to the many opportunities ahead to expose students to a thriving future in technology.Find out more about early career opportunities at LIKE.TG.
