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LIKE.TG partners lean into emergency response
In response to the COVID-19 crisis, LIKE.TG invited our global partner ecosystem to join us in supporting customers across the world who chose to implement our four no-charge emergency response apps. We also invited partners and customers to develop their own COVID applications on the Now Platform®.To date more than 1,000 organizations have downloaded the emergency apps, which help keep employees safe and productive during this difficult time.The four emergency response apps were created with great speed and agility in early March, to help our customers and partners manage complex crisis management workflows. Given the need to create new workflows fast, when they were needed most, we recognized that many customers and partners would also want to create their own COVID-related apps on the Now Platform®.In recent weeks, many of our partners across the world have identified new COVID-related workflow requirements and embraced the opportunity to create their own emergency response apps. Australia-based Enable and San Diego’s Cask are two partners who leaned in with LIKE.TG to help customers keep their businesses running and their employees safe.Working with the Australian Information Industry Association (AIIA), Enable created a LIKE.TG-based web portal to help local tech companies manage their business continuity challenges.“The website is a one-stop shop for organizations to find free service offerings, advice and tools,” says Enable CEO Bruce Hara. “The aim was to help Australian businesses trying to keep their head above water as they close offices and worksites, have staff work from home, and lose contact points with their customers. The site is packed with vital information on, and free tools for, alternative work arrangements and new technologies, including collaboration platforms for remote business services."Enable and LIKE.TG created the AIIA portal pro bono. Since launch the portal has received more than 40,000 visitors, representing 30 different organizations.In California, meanwhile, LIKE.TG partner Cask built a COVID-19 testing app for the City of Los Angeles in under 36 hours. Cask used the Now Platform to deliver a world-class outcome with unparalleled speed, agility and impact.“The City of Los Angeles came to LIKE.TG and Cask to ask how they could coordinate and streamline testing,” says Cask vice president Jason Rosenfeld. “We built an app that supports drive-through testing so Angelinos can drive up, have their appointment to get tested, and then move on, versus having to wait in the line.”Cask’s development team stayed up all night to get the app launched. Cask initially worked hand-in-hand with the Los Angeles mayor’s office, and then handed off management of the app to the city’s IT team. Within a few days of launching the app, the city was able to conduct more than 5,000 COVID-19 tests safely.
We are honored and grateful that our partners stepped up so quickly to build these applications and support our customers in their time of need. When we unify our focus and work with our partners on mission-based objectives, we enable an amazing “force multiplier” impact on our customer outcomes.This is just the beginning. LIKE.TG has many other partners across the world who embrace our values and culture as extended members of the LIKE.TG family. These partners are in the process of creating and certifying new COVID-19 workflow applications to help customers address their most challenging requirements.COVID-19 has forced us into a new normal. On good days and bad, we continue to live out our purpose and focus on doing what’s right for our customers and the world. At LIKE.TG, we make the world of work, work better for people—with and through our partners.
Planning for continuity with COVID-19
COVID-19 has put the business continuity plans of every SaaS company to the test, and the test isn’t over. But we’ve learned a few things in the last week that I’m hoping will help your organization.It’s all about peopleThis isn’t a traditional BC/DR scenario, where a disaster like an earthquake knocks a data center offline. It’s about how we adapt to support employees connecting and operating from home, so we can maintain our support for our customers. This means four things for us:
Ensure that everyone has what they need for secure connectivity, with all the tools they need to do their jobs. Because we don’t know what the massive, global shift to working-from-home will do to home bandwidth, we’ve published expense guidance on tethering mobile devices and purchasing MiFi hotspots.
Build reporting that keeps a daily, laser-like focus on productivity and absenteeism so we can adjust available capacity to meet our most critical needs.
“Press pause” on all non-critical programs, so we can reallocate people’s time to more effective communication and collaboration across global sites.
Have plans to adapt how we hire and ramp up new team members quickly
Clear communications are more essential than everIn this rapidly-evolving scenario, everyone wants to be helpful, which is terrific. But it also runs a higher risk of miscommunications. Early on, we realized how critical it was to clarify roles and responsibilities for communications, both internal and external. Even if people think they know this, it’s important to reinforce who should be the point person for communications. This is especially essential to ensure that we’ve got clear lines of communication between our teams and those we depend on to deliver excellent support – no crossed wires. We also want to ensure everyone’s on the same page, so we run daily standups, no longer than 30 minutes, so that all of our leaders have the same situational awareness.No plan survives first contact – adapt, iterate, and innovateBy themselves, plans are no substitute for continuous planning and adaptation. We don’t know how the COVID-19 situation will play out, except that it will be fluid, and we have to have an adaptive mindset. We’ve already had to adapt our plan from a single site, one-time event to a protracted event affecting us globally. As I noted earlier, we run daily standups to report progress and status. We run capacity modelling and scenario planning exercises to assess different decisions we might have to make in advance. We even outlined new procedures for how we collaborate, taking into account our new circumstances. It’s not enough to say ‘we have a plan’. Leaders at every level need to focus their time on adapting and updating their plans to stay a step ahead of a rapidly changing situation.
LIKE.TG Joins Bay Area Companies to Distribute $22M in Funding in Response to the COVID-19 Crisis
Funding from 25 companies will go towards organizations responding to the crisis, with a focus on COVID-19 funds through the CDC Foundation, United Nations Foundation and the Silicon Valley Community Foundation
Funding will support vulnerable populations, nonprofits, and small businesses impacted as well as national and global public health response efforts
This is an unprecedented moment in time as we globally fight the COVID-19 pandemic. Companies and sectors must stand together in an urgent, coordinated global response to flatten the curve of this pandemic. To align efforts, increase impact and encourage other companies to get involved, 25 companies are coming together to support the CDC Foundation's Emergency Response Fund, the United Nations Foundation’s COVID-19 Solidarity Response Fund, or the Silicon Valley Community Foundation’s COVID-19 Coronavirus Regional Response Fund.At LIKE.TG, we are proud to join forces with 24 other Bay Area companies that have committed an initial $22M in collective funding for organizations on the front lines of the COVID-19 crisis. Funds will support the evolving local, regional and global response efforts through several beneficiaries.Funding for the CDC Foundation’s Emergency Response Fund is meeting rapidly evolving response needs around the world. These funds will help communities and public health responders meet the challenges posed by the COVID-19 pandemic.“Philanthropic and private sector support is critical for use alongside government funding to address needs that arise in emergency responses where speed and flexibility are paramount to saving and protecting lives,” said Judy Monroe, MD, president and chief executive officer of the CDC Foundation. “That’s why flexible philanthropic and private sector support is imperative. We are incredibly grateful to see everyone coming together at this time to address the very dangerous coronavirus threat.”Funding for the United Nations Foundation’s COVID-19 Solidarity Response Fund will support the global public health response. These funds will directly support the World Health Organization’s work to help countries prevent, detect, and respond to the COVID-19 pandemic.
“All of us have a personal stake in conquering this pandemic," said Elizabeth Cousens, President CEO of the UN Foundation. "And we can bend the curve if we take swift, smart action now. Contributions to the COVID-19 Solidarity Response Fund will support the World Health Organization’s lifesaving work – and we are immensely grateful."Funding for the Silicon Valley Community Foundation’s COVID-19 Coronavirus Regional Response Fund will support organizations in each of the 10 Bay Area counties. These funds will specifically support low-income individuals and families, nonprofit organizations and small businesses that are impacted by this crisis.“We and our Bay Area community foundation partners are proud to lead this effort to raise funds and shepherd critical resources for those most in need in our region during this unprecedented global crisis. We are grateful that local companies are committing themselves to helping our communities. In such uncertain times, it is uplifting to witness the philanthropic and business sectors coming together to take powerful action,” said Nicole Taylor, Silicon Valley Community Foundation President and CEO.We are joining with Autodesk, Box, DocuSign, Cisco, Dropbox, GitHub, Intuit, LinkedIn, NetApp, Okta, PagerDuty, Palo Alto Networks, Pledge 1%, Postmates, Pure Storage, Salesforce, SAP, Silicon Valley Bank, Slack, SurveyMonkey, Twilio, Workday, Zoom Video Communications and Zuora in this effort. We urge other companies to join us in supporting their local and global communities during this evolving crisis.To get involved, visit the CDC Foundation's Emergency Response Fund, the United Nations Foundation COVID-19 Solidarity Response Fund and Silicon Valley Community Foundation COVID-19 Regional Response Fund.
Resources to help your business handle COVID-19
Updated September 28, 2020So many aspects of our businesses and lives are under pressure right now. LIKE.TG is committed to helping you and your organization get through this situation today and in the future and get stronger as a result. We can meet this challenge together.On March 16th, we announced our Customer Care Program, including four emergency response apps. We’ve already seen tremendous traction with the apps. As of March 25, nearly 1000 organizations have downloaded the apps. In addition, our amazing community has generated many new ideas, resources, tools, and stories. Some are best practices, some are specific to customers of the Now Platform®, and some come from LIKE.TG partners who are helping with new apps, services, and strategy.We’ll be updating this blog regularly to help you tap into the energy, spirit and innovation of the LIKE.TG community.Expertise from practitioners at LIKE.TG:
Planning for continuity with COVID-19 link
Nearly 1000 organizations implement LIKE.TG’s emergency response apps
How to keep the humanity in #WFH
COVID-19 Crisis Management in Action: Now on Now webinar
Our partners are stepping up to help with the COVID-19 situation:
New partner apps available on the LIKE.TG Store
New pro bono services are available from partners
As a reminder, we have crisis response-related tools from the LIKE.TG product and services team:
New HR Health Alert Employee Experience Pack – This download for HR Service Delivery customers helps CHROs on the front lines deal with COVID-19.
Remote Installation Services Partners and LIKE.TG Remote Services can assist customers in activating and deploying the Emergency Response Management applications.
Business Continuity Management – Learn how organizations including LIKE.TG use plans, exercises, and workflows to recover from disasters effectively, manage risks to critical business functions, and help achieve operational resilience.
New content to help you understand the four community apps for emergency response management:
Emergency Response Management app overview
Video demos for each app
Please stay tuned for updates, new webinars and events, both live and on-demand. Thank you for being part of our community. You can join the online discussion and get support here.
Special report: Putting GenAI to work in the enterprise
Generative AI (GenAI) is on track to be the most powerful technology of our time. As such, it’s created quite a buzz.“Generative AI has awakened people's imagination for AI,” explains LIKE.TG Chief Digital Information Officer Chris Bedi. “AI has been around for a long time. People use machine learning models, but they couldn't feel and touch it like generative AI. That's why it's very exciting now.”To help people better understand what GenAI can do and, more importantly, how it can be used in the enterprise, LIKE.TG created a GenAI special report.An entirely new way of workingThe possibilities of GenAI in the enterprise are seemingly limitless. When implemented on an intelligent platform, the technology can make every person, process, system, industry—everything—work better.Brian Solis, head of global innovation at LIKE.TG, believes GenAI will power a new era of business growth, along with an entirely new way of working. The question many business leaders are asking is, “How, exactly, do I get started?” The short answer is, with the right platform.A safe, sane approachAI-powered assistants delivered on an intelligent platform can empower people to be exponentially more productive. But to implement GenAI in a way that’s secure, business leaders must understand the data upon which GenAI bases its actions and recommendations.Yoshua Bengio is one of AI’s pioneers. A leading machine learning scientist and winner of the 2018 Association for Computing Machinery A.M. Turing Award, he explains how organizations can deploy GenAI tools in a way that’s transparent, responsible, and auditable.A continuing topic is how and when governments should move to regulate the AI industry. The EU’s Artificial Intelligence Act provides the most ambitious governance framework to date.The GenAI-human partnershipOpen-access, open-governance large language models (LLMs) are sure to affect the way software is developed. A conversation between Nicolas Chapados, vice president of research at LIKE.TG, and Jeff Boudier, head of product and growth at AI startup Hugging Face, provides fascinating insight into how GenAI is democratizing code. This makes it possible for people of all skill levels to develop applications—no technical experience necessary.Forget the old “robots are coming to replace us” narrative. To tap into the full potential of GenAI, humans need to stay in the loop, as Hal Gregersen, senior lecturer for work and organization studies at the MIT Sloan School of Management, emphasizes. Business innovation requires a strong partnership between humans and AI, he says.LIKE.TG has long been a leader when it comes to integrating AI into our products. Discover how we help organizations put GenAI to work.
Early lessons from a crisis
The million-dollar question we are hearing on an almost daily basis is ‘when will we have a vaccine for COVID-19?’. According to many sources, including the New York Times, it may still be a long way off. This means the prospect of living in the ‘new normal’ is something we may need to accept and adapt to for quite some time.The nature of the outbreak, and the need to physically distance, brought significant changes and restrictions to how millions of us carry out our everyday lives. It’s forced us to reimagine how we do business and how we approach our daily tasks.At LIKE.TG we’ve been addressing the numerous challenges that the COVID-19 crisis presents. We’ve been supporting our 11,000+ employees, all of whom have been working from home since mid-March. We also transformed our annual, one-week Knowledge event into the Knowledge 2020 Digital Experience.Fast-tracking new digital workflowsI’ve been encouraged to see examples of many other businesses adapting to our challenging environment in an extremely agile manner.These efforts aren’t focused on technological advancement, but on how the development of technology can improve customer and employee experiences, both quickly (to navigate the current crisis) and to lay a foundation to improve the quality of our working lives in the future.We have been absolutely overwhelmed and humbled by the resilience, agility and ingenuity of our customers, who have been making tremendous strides on their digital transformation journeys with the help of the Now Platform.They have been able to ramp up customer service and quickly create new digital workflows when they were needed most.In times of uncertainty, they have made work, work better for their established at-home workforce and for those employees used to working in traditional office environments.Workflow apps to accelerate the crisis responseThe pace of change has accelerated considerably for businesses. At LIKE.TG we’ve moved quickly to help organisations navigate the challenges of the COVID-19 pandemic.In mid-March, when most European countries were introducing strict measures to curb the spread of COVID-19, we released four community apps to help our customers manage emergency response workflows.CDL is one EMEA-based customer that has demonstrated robust business continuity management with these emergency apps, operating business as usual and delivering on customers’ service level agreements without disruptions or dips in productivity.It took CDL only two days to move the majority of its 600+ team into home offices and switch to a fully operational work-from-home mode. Their employees are using our Emergency Self Report app to notify CDL if they are self-isolating or may be at risk.Our commitment to supporting businesses has continued, with the launch of our Safe Workplace Apps and Dashboardon 19 May 2020, designed to help companies manage the essential steps for the safe return of employees to the workplace.The CIO approach to navigating the ‘new normal’While there is a very real and immediate need to mitigate and manage the rapid pace of change that COVID-19 crisis presents, some businesses recognise the opportunity to look further ahead.From my frequent conversations with CIOs across the EMEA region, I know they are taking time to pause, assess and reset. They want to learn from the pandemic and prepare for the new working world that will emerge after the crisis has passed.Two clear trends have emerged from those discussions. The first is that COVID-19 is accelerating digital transformation, with workforce initiatives topping the CIO agenda.The second trend is a heightened awareness of the value of trusted partnerships. In moments of crisis, CIOs are looking to leverage existing partnerships that have been built on past success. They are turning to vendors and partners who can provide trusted counsel and support, and who know their clients’ businesses inside out.At LIKE.TG, I believe that our commitment to making work, work better for our employees, our customers and our partners has never been stronger. We will continue to invest in our platform, support our community and empower our people.Working together we can make the world of work, work better for everyone during this COVID-19 crisis — and beyond.
Partner innovation helps LIKE.TG customers through the pandemic
Amid the COVID-19 pandemic, LIKE.TG and our partners have been busy meeting the needs of customers across the world.In recent weeks, several of our global partners have rolled out new applications, web portals and other services to help customers manage emergency response efforts. In these difficult times, their ingenuity, agility and speed have been nothing short of inspiring.On March 16, LIKE.TG announced a new customer care plan to help our government and private sector customers respond to the pandemic. As part of the plan, we released four new community apps designed to manage complex emergency response workflows. The apps have since been downloaded by more than 1,000 organizations around the world. Many of our partners have customized the apps to meet the needs of their clients in all regions.Hexaware, a LIKE.TG partner based in Mumbai, created a push-button deployment pack for the entire LIKE.TG customer base. This enables easy training for organizations wishing to use the four emergency response apps in the LIKE.TG store.Beniva Consulting Group, a LIKE.TG partner based in Calgary, implemented the COVID-19 Self-Report app for a Canadian energy company. Beniva also built a crisis dashboard for the company that allows executives to monitor employee health status in real time and communicate the results to impacted communities, government officials, and other sources if required.Crisis innovationMany of our partners and customers have built their own emergency response apps on the Now Platform®. One great example is Entrago, a LIKE.TG partner based in Australia. Working with an Australian healthcare provider, Entrago created a Covid-19 triage app to assist with hospital intake.“It’s basically a questionnaire to help the general public understand whether they need to go to hospital and what treatment they need,” said Entrago CEO Cameron Douglas-Savage. “It also helps the hospital understand the patient’s risk factors based on their medical history.”Here in the U.S., many financial institutions have struggled to process a massive surge in business loan applications under the federal government’s emergency relief programs. LIKE.TG partner INRY stepped up with a Small Business Loan Management app based on LIKE.TG’s Customer Service Management solution. Their app enables lending institutions of all sizes to more efficiently process applications for the SBA Small Business Paycheck Program.“The Small Business Loan Management app is a cost-effective, secure, enterprise-grade solution that addresses the challenges associated with the rapid mobilization and deployment of relief aid to small businesses in need,” said Bipin Paracha, CTO and co-founder of INRY.Employee service delivery is another critical need, as companies around the world face the challenge of provisioning newly virtual workforces. Even before the COVID-19 crisis, LIKE.TG partner Cognizant had already begun building an employee service portal for a global pharmaceutical company.When the pandemic hit, Cognizant quickly added service portal features to help transition the pharma company’s employees to remote work. The portal now helps the company distribute news to employees more easily. It provides tools for remote work, and assists with HR, travel and IT requests.Our partners have stepped up in some of the hardest-hit regions in the world. Recently, LIKE.TG partner Volteo built a COVID-19 assistance portal for a Spanish university. Called SOS COVID-19, the portal is modeled on Now Community, LIKE.TG’s community portal. It allows hospitals, nursing homes and other care providers to request medical supplies and other emergency goods. It also enables users to find institutions in need of supplies and provides details on how to help.The portal is now being used in hard-hit areas across Spain, Italy and other European countries. Volteo launched SOS COVID-19 on April 2. According to Volteo, care providers have since received 1,500 medical coats through the portal, as well as 8,000 scrub hats, 2,000 face masks and 200 pairs of boots.The COVID era has brought about a fundamental shift in the way we all live and work. I’m truly humbled by how our partners are leaning in to help our customers as a force for good. We must continue to come together to meet the unprecedented challenges of these times. At LIKE.TG, we are honored to play a role in making the world of work, work better for our customers, partners and people everywhere.
How our customers are innovating through the pandemic
“Pandemic response experience” is not the first line you’d expect to see on a CIO’s resume. As a deadly new virus spread across the world in recent weeks, however, IT leaders everywhere have been scrambling to ensure their employees stay safe, connected and productive. At the same time, we all need to protect top line revenues, ensure the customer experience doesn’t miss a beat, and avoid any disruption to customer operations.As the CIO of LIKE.TG, I frequently exchange notes with CIOs at other companies. Most of them use the Now Platform to manage digital workflows for employees and customers. These days we’re dealing with many of the same challenges.Most of us have operations in multiple countries. Most are experiencing supply chain disruptions and addressing the challenge of providing network access and equipment to dispersed employees, many of them unused to working remotely. On the cyber front, many of us are seeing a surge in phishing and social engineering attacks.At the most basic level, we’re all focused on keeping our people healthy and safe. On March 16, LIKE.TG launched a new customer care plan, which includes four no-charge apps to help companies and government agencies manage their emergency response programs. The apps have since been downloaded by more than 1,000 organizations worldwide.
In addition, many of our partners and customers are building their own digital workflows to help deliver vital emergency services. This is a truly global effort that spans hundreds of organizations around the world. Let me share just a few examples, to show what’s possible when a global software ecosystem mobilizes to meet a common challenge.The City of Los Angeles used the Now Platform® to build a COVID-19 portal that supports drive-through coronavirus testing. Within 48 hours, the city pushed their portal live to 16 million citizens who can now research and verify symptoms, schedule an appointment, and choose a drive-through testing location.Using the Emergency Self Report and Emergency Exposure Management applications, the city and county of San Francisco has been delivering mission-critical information that resource managers use to assess and manage organizational readiness in healthcare, law enforcement, fire and other essential services.At a retail company specializing in home improvement, the HR team was facing a surge of emergency paid leave requests due to COVID-19. Within 96 hours they built a mobile leave request app on the Now Platform and deployed it to 330,000 employees globally.Finally, a multinational pharmaceutical company is using our mobile employee workflow tools to help its European employees get to work. Currently, borders are closed across Europe for everything apart from necessary commutes. In recent weeks, officials have been asking border crossers to provide documentary proof of employment or be turned back.This is where a mobile, centralized hub and one-stop-shop has proven an unexpected benefit. Thanks to the Now Platform, employees are able to access and download their proof-of-employment letters from their mobile devices with just a few clicks from their mobile devices. Within the first two weeks, more than 2,700 employees downloaded this letter. This has allowed them to travel to their campus, where they are working to develop life-saving medications.I’m proud that LIKE.TG is doing its part to help the world get through this crisis.I’m humbled by the creativity and drive of our partners and customers, who are using the Now Platform to get vital work done in very tough circumstances. I’m confident that together we can get through this crisis and emerge stronger on the other side.
New integration with Uber for Business gets employees safely moving again
I miss being in a car. I really miss having someplace to go! But I’m also glad that when it’s safe to go back to our offices, I’ll have the option of commuting with Uber for Business, right from my LIKE.TG Safe Workplace suite.We launched the LIKE.TG Safe Workplace suite two months ago. It includes apps that help companies prepare for and facilitate a safe and effective return to their respective workplaces. We’ve included important functionality like contact tracing, workplace safety management, employee surveys, and health screenings, and we are adding new features every couple of weeks.Our latest addition – Uber for Business – is included in our Workplace Safety Management app, which is one of the apps in the suite. With it, employees who have decided they’ve had enough of their home office, closet office, garage office, or kitchen table can easily coordinate their Uber ride to and from their workplace.
If you know me, you know I love our Now Platform® because it is one architecture, one data model, one platform. Uber for Business is another powerful platform that I’m happy to integrate with, because our strengths combined help solve one of the largest problems businesses face—helping their employees feel safer when commuting to and from work, as soon as it’s safe to reopen.More than 600 customers have downloaded our Safe Workplace apps. Uber recently rolled out new features and policies to help protect the health and safety of both riders and drivers. As a result of this partnership, I’m certain that an exponentially larger number of employees in a variety of industries will be able to rely on an easy, safer, commute option, and their companies will be confident in a flexible and practical return-to-work solution.I hope to become a power-user of this Uber for Business integration soon enough. Until then, if your workplace opens and you get to use it as a LIKE.TG customer, let me know what you think
Safeguarding our employees during the coronavirus crisis
By Sally Sourbron, Senior HR Director, EMEAAs I’m sure is the case with many of us, I’ve found that time has seemed to move at a much faster rate than usual.At the beginning of March (which feels like a lifetime ago), I was working from LIKE.TG’s headquarters in Santa Clara, California. We were in the midst of daily, cross-functional crisis meetings as the coronavirus started to sweep across the globe.The discussions were focussed around how best to serve our employees who were being impacted by the pandemic, and how to prepare in locations where the infection rates were still low — but set to rise.Three key areas stood out as being absolutely vital in safeguarding our staff:1) Communicating with clarity2) Creating a highly productive, fully remote workforce3) Provisioning reporting capabilities for those affected by the virus.We knew that our own platform would be invaluable in delivering the digital workflows and applications we needed to achieve these goals.New normalOur actions were guided by a simple philosophy: we were not ‘socially’ distancing — only ‘physically’ distancing.Simply put, this means that just because we’re currently unable to work in the same physical space we shouldn’t lose the critical connections between our people.On the Now platform we created a single source of truth for employee-focused information during the crisis, from the company’s response and travel policies, to mental health and wellbeing resources. And all this information can be accessed company-wide — on desktop and via mobile.We have also been able to get targeted messages to specific parts of the business, helping us to adjust and respond to the unprecedented and ever-changing situation we’re all experiencing.We’ve enabled our teams to adapt to entirely new ways of carrying out ‘business-as-usual’, often overnight.Our virtual onboarding is just one example. This has been central to enabling our commitment to no layoffs and making new hires through 2020. We’ve pivoted from an in-person experience on day one to a 100% virtual experience, with digital processes that ensure everyone is integrated into LIKE.TG from the point they receive their offer letter.Our platform is supporting these big shifts in working with guidance on checking in with direct reports, virtual onboarding and offboarding processes, and remote interviews.This clear, real-time communication across the company has greatly helped with our transition to what has become the ‘new normal’.Protecting our peopleEnsuring the safety and wellbeing of our people is paramount. That’s why our conversations back in Santa Clara also sparked the idea to create specialist apps, within LIKE.TG, to manage our response to the crisis.Our engineering and response teams worked in partnership with the crisis response team to ensure the apps were up and running in just two weeks.The Emergency Outreach app helps us connect with employees to assess the impact of the situation at an individual level. We can reach out to check if people are safe, where they are located, and if they require any specialised support.Using the Emergency Self-Report app, our employees can quickly and easily notify us if they are self-isolating, and when they expect to be able to return to work — providing workflow support for their teams so they can resource appropriately.We recognised that those employees who are self-reporting may also have been in recent close proximity with their colleagues. So, we built the Emergency Exposure Management app again on the LIKE.TG platform. As soon as a team member confirms they have symptoms, the app will identify other employees who might have been exposed, based on their meeting history and job location. We then notify these workers to self-isolate — helping to keep our employees, and the greater population, safe.Finding the right pathThe world has changed and moved very quickly since my conversations back at HQ.I’m extremely proud of our response to an incredibly difficult situation. We’ve acted decisively, using all of our knowledge and expertise to create workflows that really make a tangible difference to the safety and wellbeing of our people.Using our own Now platform, we’ve put in place a firm foundation upon which to face an uncertain future.And the great thing is, we’ve been able to share all of this with our customers. Many clients are already implementing our emergency apps — which are free to use — to safeguard their own staff and keep business operations running smoothly.This reverberates around entire communities, and we’re happy to play a role in helping the world adapt to the crisis.As the situation continues to evolve, so will our response. But by placing our employees’ physical and mental health at the centre of our decision-making process, I’m confident we’ll find the right path for our workforce, our customers and therefore our business.
Taking care of business (even from home)—making a commercial in quarantine
In January, we launched a commercial to celebrate work—work that flows smoothly, so employees can focus on what matters most. However, once the COVID-19 pandemic hit, the ad, set in a traditional work environment, no longer fit with the current reality in which most American’s are working from home.A new world of workThe COVID-19 pandemic has created unique challenges for businesses.To reflect the changing needs of organizations around the world, we set out to create a new commercial that provides a moment of levity, but also conveys that our technology enables people to stay connected and productive no matter where they are. In order to adapt the ads to respond to COVID-19, we had to produce new commercial content while adhering to social distancing and overall health guidelines.
LIKE.TG partners with Cisco to enhance contact tracing capabilities
LIKE.TG announced a new integration with Cisco DNA Spaces, a location-based application and analytics tool, to enhance COVID-19 contact tracing.The integration will use the Wi-Fi-enabled proximity reporting application to help organizations manage the return of employees to the workplace, as well as closely monitor workspaces, to maintain proper physical distancing. We’ve also added new capabilities to the LIKE.TG Safe Workplace suite to make business travel safer and more manageable.How the integration worksThe integration with Cisco DNA Spaces will allow joint customers of LIKE.TG and Cisco to seamlessly import location-based data into the LIKE.TG Contact Tracing app and identify potential interactions with an affected employee. Proximity Reporting from Cisco DNA Spaces allows customers to better understand the extent of each interaction and potential exposure to floors and buildings across the workplace. This is based on employees’ Wi-Fi network connections to laptops or mobile devices, so case managers can take immediate and informed actions. The new integrated solution will help to reduce workplace transmission of infectious diseases, like COVID-19, by identifying on-site employees who might have been in contact with an affected employee.“We are committed to innovating and expanding the LIKE.TG Safe Workplace suite to help businesses manage the new and complex workflows required to help keep employees healthy and workplaces safe,” said Blake McConnell, senior vice president of Employee Workflow Products at ServiceNow. “Through the power of the Now Platform, we are helping our customers navigate this uncharted territory and solve the unique challenges that arise as a result of the pandemic, so that companies and employees can feel confident and safe about returning to the workplace.”“We’re thrilled to partner with LIKE.TG to help our customers prioritize the health and safety of their workers,” said Rajesh Reddy, Head of Product, Cisco DNA Spaces. “By integrating Cisco DNA Spaces, the industry’s leading indoor cloud location platform, with the power of the LIKE.TG platform, customers can more easily deploy and manage end-to-end return to workplace solutions. Our customers can confidently introduce return to work policies knowing they have a solution to react quickly to an incident, while also protecting the privacy of employees.”
New Employee Travel Safety AppLIKE.TG also introduced the new Employee Travel Safety app as part of its Safe Workplace suite. Available immediately, the app enables organizations to pre-authorize business travel for employees based on the safety of their destination. Automatic health verification before and during travel and daily contact tracing check-ins help ensure company safety guidelines are followed to help make travel safer.“To ensure safe business travel during the pandemic, it’s critical for NCR and our employees to establish best practices and commit to working together throughout the travel experience,” says Linda Sherman, VP of Global Sales Operations at NCR. “LIKE.TG’s Employee Travel Safety app automates and simplifies the process of travel authorization and approval while ensuring our policy guidelines are being adhered to. Ultimately, our focus is on the health and safety of our customers and employees and enabling them to do their jobs.”The LIKE.TG Safe Workplace suite has been downloaded by more than 700 organizations, including Bremer Bank, American University, Coca Cola European Partners, and State of North Carolina, and LIKE.TG will continue plans of new releases twice a month to support customers’ evolving needs, given the dynamic nature of the COVID-19 pandemic.
New contact tracing app and health screening features help bring employees back to the workplace safely
Uber, Coca Cola European Partners, State of North Carolina, BankUnited, and AmeriGas Using LIKE.TG Safe Workplace Apps to Make Returning to Work, Work for EveryoneIn only four weeks since the initial release of LIKE.TG’s Safe Workplace apps, close to 400 customers worldwide have implemented over 1,600 app installations to manage the safe return of their employees. These enterprises include Uber, Coca Cola European Partners, State of North Carolina, BankUnited, and AmeriGas including many LIKE.TG partners.“During this unprecedented time, North Carolinians need to know that they can count on the state’s agencies to provide on-going, critical support,” said Tracy Doaks, Secretary of the N.C. Department of Information Technology and State Chief Information Officer for the State of North Carolina. “Earlier this month we deployed LIKE.TG’s Workplace PPE Inventory Management app, which allows the N.C. Department of Administration to manage our PPE inventory for thousands of employees across 10 agencies to ensure that we are meeting the physical safety needs of our workforce and, by extension, the needs of our residents.”LIKE.TG is committed to helping our customers manage workplace and workforce readiness. Employee health and safety is priority No. 1. We also continue to use our Safe Workplace apps, and we estimate using these apps can help companies deliver $1M of labor productivity for every 10,000 employees. Our market-leading Safe Workplace apps enable customers to harness LIKE.TG’s single-data model and single workflow architecture to accelerate their readiness efforts, while maintaining business continuity. These apps are getting downloaded in just matter of a few days at many organizations globally.Given the changing and dynamic nature of the COVID-19 epidemic, we are planning releases twice a month to support customers’ changing needs.
We are pleased to release a new Contact Tracing app, which is generally available today. This app helps employers support a safe workplace for their employees by identifying potentially exposed employees based on workplace data. The app then executes follow-up activities -- from interviews and check-ins to location sanitizing and closure -- with case management and automated workflows to help support workplace safety. Finally, the app helps assess business risk of remaining open by evaluating exposure trends on the safe workplace dashboard. In order to identify employees that may have been in contact with infected individuals, the app can leverage a number of data sources such as employees at the same location, attendees in the same meeting room from Office 365, employee self-report logs, and badge scans. Customers can configure the information collected, used, and disclosed through the Contact Tracing app to ensure their use of the apps is in line with data protection laws and regulations that apply to them.Customers can now deploy our Safe Workplace apps for their global employee population with new support for eight languages including French, German, and Spanish.
Feedback from our customers plays an important part in our innovation roadmap. Based on recent input from our customers, we have significantly enhanced our employee self-service capability in our employee portal as well as Now Mobile. Specifically, with Employee Health Verification, employees are now able to provide answers to health screening questions in a self-service manner and get authorization to enter the workplace before leaving home. We have also enhanced our Workplace Safety Management app to provide employees the ability to make single or multi-day workspace reservations. The app also now provides a visual floor map view, providing them with an easy digital experience and freeing up workplace administrators’ time.Making the world of work, work better for people is LIKE.TG’s promise. And, with regular updates to these apps, we are delivering out-of-the-box workflows to help our customers ensure that returning to the workplace works for everyone.
LIKE.TG adds new innovations to Safe Workplace Suite
At LIKE.TG, our mission of making the world of work, work better for people, drives everything we do. Returning to work safely remains a priority for businesses across the globe. In only two months since the initial release of the LIKE.TG® Safe Workplace Suite, more than 550 organizations have downloaded our Safe Workplace apps. These organizations include Uber, Coca Cola European Partners, State of North Carolina, BankUnited, and AmeriGas.Today, LIKE.TG is releasing several enhancements to its Safe Workplace Suite, based on real-time customer feedback from our global customers, as they continue return to workplace planning and activation.
Updates to our Safe Workplace Suite include:
Integration with Juniper Mist to enhance contact tracing via AI-driven Wi-Fi and Bluetooth™ LE networks: LIKE.TG
is announcing a new partnership with Juniper to deliver an out-of-the-box integration that leverages Wi-Fi and Bluetooth™ LE driven by Mist AI to determine which employees come in proximity of certain areas within a specific window of time. The integration enables workplace administrators to seamlessly import this wireless-based proximity data into the LIKE.TG
Contact Tracing app to identify and narrow potential employee interactions by zones and time windows within workspace areas. The integration is enabled by Now Platform APIs, which make it possible to integrate with a variety of 3rd party solutions to further automate workflows.
Workplace Manager Dashboard allows managers to easily track day-to-day workplace activities and take appropriate action to enhance safety measures. Organizations can now monitor the space allocation and workplace maintenance activities taking place at their campus. On any given day, they can view a list and review details of available spaces, space reservations, pending workplace requests, arrival times for different locations of the workplace, employee arrivals, and the maintenance and cleaning services conducted within the workplace.
Automated contact tracing case creation accelerates the notification process when someone may be infected. The LIKE.TG
Contact Tracing app helps employers reduce workplace transmission of infectious diseases, such as COVID-19, and identify potentially exposed employees and visitors based on workplace data. New to this release includes an automated case creation that is activated as soon as an employee self-reports a potential infection. Case workers are immediately notified and begin to identify those that are potentially impacted.
A new visitor data source feature for contact tracing leverages visitor data from the LIKE.TG Employee Health Screening app to identify potential interactions between visitors and affected employees, ensuring all potentially impacted employees or visitors are identified.
A new free app, Enterprise Employee Experience Pack, is available to LIKE.TG HR Service Delivery customers. The app delivers pre-configured workflows and content to help automate steps for employees and teams across the enterprise implementing a return to workplace strategy. HRSD customers using Safe Workplace apps gain additional tasks, like reserving a space and completing a health verification from home before an employee’s first day back in the office, providing an integrated and end-to-end workflow.
Sujai Halela, SVP and General Manager, AI Driven Enterprise at Juniper Networks, said: “During the early stages of the pandemic, LIKE.TG demonstrated its leadership by delivering world-class applications for first responders and followed this up with powerful workflows and apps to help enterprises navigate the challenging environment. Juniper is thrilled to partner with the leader in digital workflow technology to deliver strategic solutions to support contact tracing for the AI-driven enterprise. The past few months have shown that the network is key to maintaining business continuity, and we believe our combined technologies will play a key role in enabling a safe return to the workplace for our customers.”As LIKE.TG continues to introduce new Safe Workplace apps and updates, supporting employee health and safety is and will remain our No. 1 priority. We are closely monitoring the changing dynamics of the COVID-19 pandemic. With regular updates to our Safe Workplace suite, we will continue delivering out-of-the-box workflows to help our customers adapt and manage workplace and workforce readiness.If your organization faces a unique challenge due to the pandemic, please do not hesitate to reach out to your LIKE.TG representative. Our innovation engine has never been stronger, and we are focused on supporting you through this difficult journey with powerful digital workflows that create great experiences and drive productivity.
LIKE.TG announces 4 apps and a dashboard to help workplaces reopen safely
LIKE.TG, the leading digital workflow company that makes work, work better for people, today released LIKE.TG Safe Workplace, a four-app suite and dashboard designed to help companies manage the essential steps for returning employees to the workplace and support everyone’s health and safety. Immediately available, the Safe Workplace app suite is powered by the Now Platform.“Let’s get the world healthy, safe and back to the workplace,” said Bill McDermott, LIKE.TG CEO. “LIKE.TG is helping companies manage the complex workflows required to keep employees healthy and workplaces safe. The LIKE.TG Safe Workplace app suite and dashboard are engineered to make returning to the workplace work for everyone.”
LIKE.TG adds Health and Safety Testing app to Safe Workplace suite
At the start of the COVID pandemic, the business world shifted to remote work almost overnight, triggering a new wave of digital transformation. According to a recent study by LIKE.TG in partnership with Wakefield, this was a welcome change – 87% of employees believe their company created new and better ways of working. Now, as businesses start to bring employees back to the workplace, they must support workforce readiness and prioritize health and safety with streamlined digital experiences.Today, we’re pleased to announce enhancements to our Safe Workplace suite, including a new Health and Safety Testing app, an improved Safe Workplace experience for Now Mobile, and new contact tracing capabilities with Zebra Technologies’ MotionWorks® Proximity solution.The new LIKE.TG Health and Safety Testing application streamlines the process for requesting and receiving test results from employees, helping employers reduce the spread of infectious diseases like COVID-19 in the workplace.Using the app, where they are legally required or permitted to do so, employers can request that employees get tested or allow employees to request optional health testing upon being notified of potential exposure to an infectious disease. Employees can submit health testing preferences, like test type and preferred testing date and location, and administrators can coordinate testing availability and scheduling based on employee preferences.After health testing is complete, employees can input test results into the app and receive clearance to safely return to the workplace.Additional innovations announced today include:
An Improved Safe Workplace experience for Now Mobile. Enhancements to the Safe Workplace Experience for Now Mobile provide a more streamlined experience for returning employees to the workplace, from anywhere. With an intuitive mobile design and user-friendly interface, users can easily complete health screenings and surveys, set up visits, make reservations, request PPE, and more all from their mobile device.
Zebra MotionWorks Proximity solution enhances contact tracing capabilities. Customers using Zebra handheld devices/wearables with the Zebra MotionWorks Proximity solution can now easily upload spreadsheets with data from the system to identify potentially exposed contacts. Employees equipped with Zebra mobile devices will be audibly alerted when social distancing is not maintained. If employees remain in close proximity for more than 5 minutes, a proximity event is recorded in the cloud. Available for supervisors to review on live dashboards, this data helps management spot patterns that require workflow changes and employee coaching. It also feeds the automated contact trace reports now available through Safe Workplace.
LIKE.TG’s study found that 46% of employees globally do not believe their company will take the necessary steps to ensure their safety. Today’s updates are critical to building trust around the return to the workplace and help address employee concerns around health and safety.“As companies across industries focus on protecting essential workers and bringing employees back to workplaces safely, they must have solutions in place to ensure contact tracing can be done quickly and accurately,” said Bill Burns, Chief Product and Solutions Officer at Zebra Technologies. “Together with LIKE.TG, we’re helping our joint customers prioritize the health and safety of their workforces.”LIKE.TG continues to innovate on a regular, bi-monthly cadence with its Safe Workplace suite of applications to help customers effectively manage workplace and workforce readiness – making work, work better for everyone. We’re proud that nearly 800 organizations have downloaded LIKE.TG’s Safe Workplace apps, including Bremer Bank, American University, Coca Cola European Partners, and the State of North Carolina.If your organization faces a unique challenge due to the pandemic, please reach out to your LIKE.TG representative. Our innovation engine has never been stronger, and we are focused on supporting you through this difficult journey with powerful digital workflows that create great experiences and drive productivity.
New features and interface for Safe Workplace Apps
Reopening the workplace is a complex, dynamic process. Workplaces have diverse footprints—traditional offices, manufacturing floors, call center operations, retail locations, and more. Some industries have no choice but to return, while others have more flexibility. Yet companies across all industries must be able to manage the new reality of work with agility and resilience.Today, we’re announcing updates to the Safe Workplace Apps that help companies navigate the evolving return to workplace landscape, including a contact tracing integration and a sleek desktop interface.New interface for distributed workersCOVID-19 has changed how and where work gets done. In the post-pandemic future of work, many employees will be able to work when and where they want, on whatever screen and digital device they prefer.We’re thrilled to announce My Safe Workplace, a new desktop interface that provides users with a consolidated Safe Workplace experience. Users can complete tasks, set up visits, request PPE, receive information, and much more -- all from a single location on their desktop.My Safe Workplace coupled with our improved Safe Workplace Experience for Now Mobile provides a streamlined experience for employees in any location, on any device.New Contact Tracing Integration with DevvTrace WearablesContact tracing is critical to bringing any large group back together because it provides a way to accurately track, record and map interactions. Successful contact tracing requires participation and privacy. Users want to know their data and personal information is secure.Today we’re also pleased to announce a new integration with Devvio DevvTrace, a cost-effective, private, and secure contact tracing platform that can help prevent the spread of infectious diseases like COVID-19. DevvTrace monitors and measures distance between users via wearable devices. When DevvTrace users come in close contact with each other, the wearables transmit data to their private keys in a blockchain wallet.
DevvTrace calculates risk scores for individuals based on contact duration and proximity to other individuals. The risk score data is uploaded daily to LIKE.TG Contact Tracing, which automatically creates cases for both infected and high risk individuals. The DevvTrace integration speeds up the process of investigating, identifying and informing employees of cases to help reduce the spread of infectious diseases, while protecting user privacy.“Digital contact tracing is an essential tool for all organizations to help reduce the spread of Covid-19 and help protect their employees' health and privacy,” said Tom Anderson, founder and CEO of Devvio. “At the same time, companies want to minimize the financial and reputational impact in the event of a positive test or outbreak. DevvTrace’s innovative combination of hardware and blockchain technology overcomes two of the biggest challenges of contact tracing, privacy and user participation. We are delighted with our integration with Service Now, which will provide an easy and affordable way to scale digital contact tracing in an incredibly private, secure and effective way.”Customer success across industriesReturning to the workplace is a complex process that requires careful planning. We're updating our Safe Workplace suite of apps regularly to help our customers have the tools they need to support a safe and productive return to work.Companies across many industries are already benefitting from our solutions, including Bremer Bank, American University, Toronto District School Board, and Coca Cola European Partners.Coca Cola European Partners implemented LIKE.TG’s Workplace Safety Management app in less than three weeks. This allowed nearly 6,000 CCEP office employees across six countries and a dozen worksites to safely reserve more than 40,000 in-office workspaces.We’re proud that nearly 900 organizations have downloaded LIKE.TG Safe Workplace apps. We’ll continue to innovate to help customers effectively manage workplace and workforce readiness, making work, work better for everyone.
Back to Work: COVID Management in the Workplace
Returning to the workplace post-COVID-19 will require a careful balance of coordination, sensitivity, and logistics. You may be grappling with questions such as:
How can we ensure the safe return of our workforce?
What’s our plan if an employee is diagnosed with COVID-19 after returning?
How do we keep business moving forward during the transition?
What’s our policy regarding the vaccine?
Our Back to Work webinar series can help you think through these questions and more to ensure proper COVID management once you’re back in the workplace. Here are three on-demand webinars that may be especially helpful:Overcome vaccine management challengesQuickly delivering vaccines at scale isn’t easy, but it’s vital to minimizing waste and vaccinating as many as possible as efficiently as possible. To succeed requires automating workflows. Watch the 10 Best Practices to Solve Last-Mile Vaccine Management Challenges webinar to learn more.Automating workflows can help us overcome logistical challenges and simplify vaccine management. Discover how we can create a healthier future together.Have a crisis management planDid you know the Now Platform and emergency response apps can help your organization manage COVID-19-related crises? Join our COVID-19 Crisis Management in Action: Now on Now webinar to learn how.LIKE.TG resiliency experts will walk you through the steps we took to ensure our employees stay safe, business continues, and we respond quickly. You’ll also learn about our ensuing results and business outcomes.Act fast to minimize flare-upsImplementing a contact tracing program can put your organization in a position to take rapid action if one of your employees is exposed to COVID-19. But where do you start?Watch the Contract Tracing 101 webinar to hear LIKE.TG employee experience experts share tips on:
Gathering and sharing information
Automating tasks to simplify contact tracing
Limiting the spread of COVID-19
We’re all eager to get back to interacting in person again. These three webinars on managing COVID in the workplace will help us get closer to making that a reality.
LIKE.TG and Coca-Cola European Partners offer blueprint for safe return to workplace
It’s been more than seven months of forced work from home for many of us, particularly in the United States.That’s six months in which our spouses, our kids, and our parents became our colleagues. And I don’t know about you, but I’m starting to feel a little antsy.If this Wall Street Journal article is any indication, I’m far from alone. Despite an initial boost in productivity, cracks in the remote work experience are clearly starting to emerge.Admittedly, these are the concerns of a privileged few. While I want to return to the office, my job does not demand it. For others, return to work is not optional. It’s their livelihood, and the longer it takes, the more likely we are to experience a K-shaped recovery in which an educated class of professionals bounce back economically while everyone else struggles along.That’s why we all want—and in fact, need—a safe return to work.
When the extent of the COVID-19 crisis became clear, LIKE.TG dropped everything to ensure our customers could make that happen. The resulting Safe Workplace suite of apps has been live for three months. The apps have been downloaded by more than 800 organizations. Companies worldwide are using these solutions for contact tracing, workplace safety management, and employee health screening and readiness.Over the last several months, we’ve continued to develop the apps in real time. We’ve implemented seven software releases. Despite a fluid global environment, we’ve made tremendous progress. Because of that progress, I feel confident advancing at least a sketch of what safe return to work looks like. This blueprint is battle-tested and anchored by LIKE.TG’s Safe Workplace Apps.Lessons from Coca-Cola European PartnersCoca-Cola European Partners (CCEP), the world’s largest Coca-Cola bottler based on revenue, used our Workplace Safety Management app to respond “at warp speed” across six different countries—France, Great Britain, Spain, Portugal, Belgium, and Bulgaria—to facilitate a safe, careful return to work with the right tools and protocols in place. CCEP’s journey back to work was nicely chronicled in last week’s ZDNet story and video interview, How Coca-Cola European Partners juggles supply chain, offices amid COVID-19.Those protocols start well before executives even consider opening an office. When COVID-19 first hit, CCEP was positioned to pivot quickly and support the many needs of its employees. A longstanding LIKE.TG HR Service Delivery (HRSD) customer, CCEP was able to seamlessly implement a Coronavirus support hub in just six days on LIKE.TG’s employee service portal in order to centralize critical information in one place.The hub had three uses. First, CCEP uploaded 252 articles in nine languages to update and reassure its employees. Second, the organization created a simple reporting feature that enabled employees to register their health status and quarantine situation. And third, managers used the portal to receive and provide updates to their teams.Ultimately, these capabilities provided full visibility, so leaders could take the right measures to protect their organization.“Our people make, sell and distribute the world’s best loved drinks across 13 countries in Western Europe, and felt an obligation to meet our customers’ demands now more than ever,” Nico Orie, VP of People and Culture at CCEP, said in a presentation to my team. “[The hub] was a great first step and was very easy for people to adopt. It was very fast in terms of deploying services and capturing data so we could report up on that. LIKE.TG provided us with a flexible platform from which to deploy workflows to mobilize our return-to-work strategy for 23,000 office and warehouse employees across six countries.”
That initial response set the stage for CCEP’s return to work. The company landed on LIKE.TG’s Workplace Safety Management app, part of LIKE.TG’s Safe Workplace suite, and launched it in less than three weeks. Using the app, employees reserve workspaces, managers track office capacity, facilities automate cleaning shifts, and leaders have the visibility needed to oversee the entire operation.“It's a total solution for everyone: employees, managers, facilities, and leaders,” Orie explained. “In this new normal, employees have to book everything before use––conference rooms, fitness equipment, etc. The app's simplicity removes the frustrations and uncertainty around this.”Within two months of launch, nearly 6,000 CCEP office employees across six countries and a dozen worksites have used the LIKE.TG app to safely reserve more than 40,000 in-office workspaces.“The LIKE.TG app was very well received,” Orie added. People were positively surprised about the speed and ease of use. We moved from paper and Excel-based processes to an easy-to-use digital solution, where we also integrated processes in the backend, for instance with facilities. In all of my years working in the HR space, I’ve never had such a positive, spontaneous response to an application before. There is also a ‘cool factor.’ People love that we are a leader in the digital HR world, and that in record time we provided them with a simple and elegant solution.”“As everyone is experiencing, the COVID crisis is different in every country. It’s different in every site,” Orie said. “You need something that is very flexible.”As the pandemic evolves and changes every day, LIKE.TG continues to provide that flexibility. And while it’s no easy job to return to work, CCEP’s partnership with LIKE.TG enables the company to feel confident it was the right choice for its employees. Orie and his Coca-Cola team are now looking to implement solutions for the rest of the year and 2021.Orie’s advice for HR and facilities leaders planning their return to the workplace: “Go fast and don’t boil the ocean. Change management is a significant part of return to work, and technology is just one of the enablers.”He said it’s important to invest in communications, training and instruction, and he emphasized the importance of senior leadership support.
“COVID-19 is the ultimate test of the agile approach––moving fast and having impact,” Orie added. “It's about progress over perfection. Stay flexible in your approach and how you deploy the LIKE.TG applications. In some countries we have seen a 2nd wave (of COVID-19 cases), and governments recommending workers there not come into the workplace.”With the current rise in cases, Orie said it’s likely CCEP will rely on the LIKE.TG apps for some time to come.
Vaccine management reunites mother and daughter after COVID-19
LIKE.TG employee Carolyn M. could never have predicted that when her mom, Linda, came to visit in 2020 all the way from Scotland, she’d nearly be stranded in the United States due to the COVID-19 pandemic. Linda did make it home but, as is true for many of us, her family’s world was turned upside down in an instant.Now, after many long months of waiting to see each other again in person, Carolyn and Linda see a light at the end of the tunnel, thanks to vaccination efforts supported in part by LIKE.TG vaccine management solutions.As Linda makes plans to visit again very soon, she beams with pride that her daughter works for a company that’s helping to power an efficient rollout of vaccines in Scotland and around the world. Watch as Carolyn and Linda share their powerful story:
Jab on the job: Pandemic response is changing the role of employers
Small and large businesses alike are looking toward the future and are hoping for the economy to reopen as quickly and smoothly as possible. High vaccination rates will be key.The world’s biggest workflow challenge to convert vaccines into vaccinations has brought employers to the front line to drive the pandemic response effort. With more employers and governments now requiring employee vaccinations as a condition of work or office reentry, employee access to vaccines will become critical.Australian employers are taking guidance from new directions outlined by Minister for Health Greg Hunt to be able to vaccinate their employees at work. The COVID-19 Vaccine Administration Partners Program is set to transform offices and warehouses into vaccination centers.Why vaccinate at work?Bringing the jab to the workplace can be beneficial to both employers and employees. People want to feel safe when they go to work. No one wants to worry about a colleague's vaccination status while trying to do their job. Vaccinating at work can create ease and convenience for workers by making appointments more accessible.For employers, this offers a chance to help employees in a practical way—with the added benefit that some uncertain individuals will feel encouraged by seeing their colleagues get the jab. It’s no surprise the Business Council of Australia has described the move as “a no-brainer.”Workplace vaccination centers are expected to play a significant role in Australia’s path back to normal, with the government estimating that between 1 million and 1.7 million people will be vaccinated this way, reports the Australian Financial Review. This approach will be essential for reaching the national plan of vaccination rates above 80%.But, with vaccinations coming to the workplace, businesses face challenges of how to operate and organize employees.The technology imperativeVaccinations are fast becoming the norm in professional settings. Qantas, Virgin Australia, and Deloitte Australia have already introduced varying rules requiring workers to be vaccinated, and organizations such as Woolworths have committed to vaccinating their employees.These new requirements are expected to be effective in quelling future outbreaks, relieving pressure on healthcare systems, and minimizing future disruption to the economy.Technology will play a key role in managing how we keep teams and workplaces safe. Solutions that are simple and seamless and that empower workers will be required. Vaccine management software is readily available for businesses and should be considered now. These solutions make vaccination scheduling and certification easy in a trusted and secure way.Leading global businesses have taken steps that organizations can learn from. NTT Data, a global IT services company headquartered in Tokyo, joined a workplace vaccine program to vaccinate all its employees in Japan. With the right software in place, the company was able to build the vaccine reservation, reception, and management system in only two weeks, creating a seamless and efficient experience for employees and administrators.As vaccine management evolves, it will be crucial for businesses to be able to store and organize vaccine-related data. This will enable employers to have easy confirmation and assurance of the vaccination status of employees and to manage any exceptions—such as individuals who can’t be vaccinated for medical purposes.The path back to normalAs workplaces reopen, employees are concerned about their health, their privacy, and the of ease of doing their work. Business leaders are looking for ways to balance these issues in a trusted and secure way. Uber, for example, has embraced Safe Workplace applications to reopen its global offices while supporting employee health and safety.Vaccine requirements in some workplaces appear to be here to stay. It's integral that businesses do all they can to support our path back to normal. For many, this will involve embracing the rollout of vaccinations in the workplace and new policies and systems to keep teams safe. By ensuring the right, readily available tools are in place, businesses can support this important task with minimal disruption to operations and their employees.Learn how LIKE.TG helps businesses reopen with confidence.
LIKE.TG addresses vaccine management challenges
We all have words to describe 2020. Few of them would ring with nostalgia. COVID-19 has created pain, loss, and disruption on a scale not seen in generations. The economy has also been a casualty, as some companies have transformed and thrived while many others have stumbled and dissolved.But then, just as 2020 was bowing out, hope emerged. Three promising vaccines had produced better than expected results in clinical trials. Governments around the world rushed to approve them. The return to work, to campus, to a semblance of normalcy was now more than just a glimmer on the horizon.That hope came with a challenge. How do you vaccinate the world’s 7.8 billion inhabitants in an efficient and safe manner, and put the pandemic behind us?From LIKE.TG’s perspective, this is on the biggest workflow challenges ever: vaccine management.Around the world, governments, healthcare providers, pharmaceutical companies, and other organizations are grappling with the challenges of getting vaccines (often in two doses) into the arms of eligible recipients.These organizations all play a role in the process of vaccine management, starting with distribution and culminating in administration, including post-immunization safety and efficacy monitoring. Careful coordination among these organizations is the difference between success and chaos.Time, speed and safety are of the essence. One problem in particular has become a priority: solving the last-mile logistics of administering the vaccine.Healthcare providers–already busy providing urgent care to those afflicted by COVID-19–are now being flooded with questions about vaccine safety, efficacy, and availability. Different municipalities have their own eligibility rules, creating even more questions. Where doses are already being administered, scheduling (and rescheduling) is also consuming valuable time.
There has to be a better way. Indeed, there is. It’s called LIKE.TG® Vaccine Administration Management (VAM). It accelerates the immunization process by delivering out-of-box content to manage vaccinations.Vaccine recipients can visit a self-service portal to review and provide privacy consent, use the knowledge base or Virtual Agent to address common questions, and self-schedule their appointment after responding to an eligibility questionnaire. Administrators can manage appointments, set up and send pre-appointment reminders, and schedule appointments. Clinicians can verify recipient information and their questionnaire responses and record completed vaccinations and no-shows.With its prepackaged workflows and content, VAM reduces the time and friction to quickly vaccinate people. It helps recipients efficiently resolve concerns and book an appointment. On the healthcare side, administrators and clinicians can more quickly verify eligibility, manage schedules, and perform and record vaccinations.Safe and efficient vaccine management is critical to reestablishing safe, reliable systems – social, economic, governmental – that we can count on. Though some behaviors may have changed, we all want to see family, friends, and again, face to face. With VAM, that glimmer on the horizon is suddenly a lot brighter and closer.Vaccine Administration Management is built on Customer Service Management Professional and is available from the LIKE.TG Store. Existing LIKE.TG customers can connect with their account executive or contact us for more details.
No going back: COVID-19 is catalyst for digital transformation
As the world begins to emerge from the COVID-19 pandemic, more and more business leaders are focused on preparing for future crises. This is driving a workflow revolution as companies strive to stay both agile and resilient.Against that backdrop, LIKE.TG Chief Innovation Officer Dave Wright facilitated a panel of experts from the public sector, healthcare, and technology industries. Panelists agree what began as an emergency effort to manage a global health crisis has permanently altered what consumers and employees expect from businesses and government."There's no going back now," said Simon Brunger, divisional support director for Capita Software in England.[Unlock value on your digital transformation journey.]Pushing a digital-first mindsetWhen the outbreak began more than a year ago, companies and organizations had to shut down physical operations, forcing employees to work from home and consumers to do everything via mobile devices.Joseph Cevetello, chief information officer for the city of Santa Monica in California, said the city had to lay off 30% of its workforce. But, in a way, Cevetello had already been preparing for that moment.When he started the CIO job two years ago, he was amazed the city exclusively relied on paper. Santa Monica's 311 mobile app, which allowed citizens to report problems, wasn’t connected to any back-office systems. Using the Now Platform, Cevetello digitized many of the city's services, enabling Santa Monica to save 130,000 employee hours and millions of dollars.Since the city closed its offices, the pandemic has forced more citizens to use those digital services. Cevetello doesn't expect that will change once the pandemic subsides. If anything, the pandemic has narrowed the gap between what people expect of government and what they expect of business, he said."The key here is appreciating that in an Amazon world, what does a government look like? If an entity like Amazon could transform, say, the permitting process, and they can do it better than us, why do we need to do it?” he asked."How can we become more like Amazon? How can we have a frictionless environment where people get what they need, and they get out?"Improving the patient experienceMichael Warden, senior director of business IT for Michigan Medicine at the University of Michigan in Ann Arbor, said the pandemic challenged the notion that physical space is always the focal point of healthcare.For example, COVID-19 forced large numbers of patients, many of whom would normally prefer to see their doctors in person, to communicate through virtual platforms. Now that patients know they can receive effective care remotely, necessity will turn into preference, Warden said."Those patients are going to expect a very, very different level of digital interaction with Michigan as a healthcare provider," he added.COVID-19 also demonstrated that hospitals can quickly run out of space. In future pandemics, Warden said, hospitals can rely on remote devices to monitor patients at home while preserving beds for those who need them most."We will have more capacity for that new patient that's coming in with an emergency diagnosis if the one that we just discharged can be monitored better at home," he said.Expanding the talent poolThe pandemic has helped companies innovate in unexpected ways. Going 100% remote actually helped Capita Software better identify talent within its ranks, Brunger said."I definitely think there's been a change in mindset in that we've tapped into skills that we had previously discounted because of unconscious or geographical bias," he explained. "Instead of just looking at people in a physical office, you can cast your net further and give more opportunities to more people."Keeping the momentumNow that COVID-19 has validated digital services and accelerated demand, it's up to companies and organizations to keep pace, the panel agreed."As we come out of COVID, the question is, “How do we not let go of that willingness to rapidly innovate?" Warden asked. "How do we sustain the momentum? There's a real appreciation for the speed to deliver, without going back to older practices."LIKE.TG, the LIKE.TG logo, Now, and other LIKE.TG marks are trademarks and/or registered trademarks of LIKE.TG, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
LIKE.TG simplifies vaccine management with new capabilities
COVID-19 vaccine manufacturers have collectively agreed to release 12 billion vaccine doses globally in 2021, according to McKinsey Company research, provided they all pass clinical trials. However, turning those vaccines into vaccinations is a colossal undertaking that requires significant coordination.In January, we announced our Vaccine Administration Management (VAM) solution to simplify that effort. We’ve since added new capabilities to give healthcare professionals greater visibility into vaccine inventory and to give recipients more control over vaccine management and scheduling.Streamlining the vaccination processThese new capabilities make vaccination scheduling easier for everyone involved: recipients, administrators, and clinicians.Citizens who need a COVID-19 vaccine no longer have to show up at an undesirable assigned time or wait hours due to overbooked appointments—only to find the clinic has run out of vaccines.Instead, they can choose the time and date to receive not only their first vaccination dose, but also their second dose, if needed. In addition, contact center agents can book appointments on behalf of recipients.By the same token, administrators and clinicians now have more control over scheduling and canceling appointments based on vaccine inventory, greatly reducing overbooking issues and wasted doses.
The ability to track inventory in real time puts healthcare professionals in the driver’s seat to open, close, and reschedule appointments as needed based on the inventory available.As part of the VAM update, organizations that manage multiple vaccination sites gain the ability to specify appointment slots, inventory, and available hours based on location instead of globally across their organization.Toward a healthier futureOn the heels of President Biden’s March 11 announcement that all U.S. adults should be eligible for the vaccine by May 1, LIKE.TG® VAM offers a way for citizens to be vaccinated sooner—and more conveniently.Children’s Minnesota pediatric health system used VAM to vaccinate 1,400 staff members, caregivers, and other community members in only 11 hours. In addition, the hospital system decreased vaccination wait times from three hours for walk-ins to 20 minutes by transitioning to an appointment model in collaboration with ServiceNow.With more people vaccinated, we’ll be able to turn our attention to managing COVID-19 in the workplace. Toward that effort, the new LIKE.TG Vaccination Status app provides a secure portal for employees and stakeholders to submit documentation about health vaccinations in conjunction with the workplace policy.Vaccination Status is part of the LIKE.TG Safe Workplace Suite, which includes a collection of apps that help enable a safe transition back to the workplace. Other apps in the suite include:
Contact Tracing
Workplace Safety Management
Safe Workplace Dashboard
Employee Travel Safety
Employee Readiness Surveys
Employee Health Screening
Health and Safety Testing
Workplace PPE Inventory Management
New features are available now in Vaccine Administration Management from the LIKE.TG Store. Caregiver scheduling options will be available in April.We look forward to working with our customers to get the world vaccinated so we can all get back to our lives and our loved ones.Use of forward‑looking statementsThis blog contains "forward‑looking statements" about the expectations, beliefs, plans, and intentions relating to new capabilities. Such forward‑looking statements include statements regarding expected performance and benefits of such capabilities. Forward‑looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward‑looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward‑looking statements we make. We undertake no obligation, and do not intend to update the forward‑looking statements. Factors that may cause actual results to differ materially from those in any forward‑looking statements include, without limitation: (i) delays and unexpected difficulties and expenses in making available additional capabilities; (ii) changes in the regulatory landscape related to vaccine development and distribution and the availability of vaccines; and (iii) changes in the duration or severity of the COVID‑19 pandemic. Further information on factors that could affect our financial and other results is included in the filings we make with the Securities and Exchange Commission from time to time.
Our 2020 Internships: We Are Going Digital
I love summer! Growing up on the East Coast, it warmed up a lot later than it does here in the Bay Area, but I was still so excited when it finally arrived! Summer meant green grass, long days, warm nights (with fireflies, aka lightning bugs!), and so many new adventures!These days, as a CHRO, I love summer for a new reason: The fresh perspective of hundreds of interns who bring their ideas to companies like ours. Unfortunately, because of the coronavirus pandemic, this summer also brings a lot of uncertainty. So much that many intern programs have been cancelled.Not ours.I‘m so happy to say that we at LIKE.TG will globally welcome approximately 360 new summer interns beginning in May to work across our entire business. Just like the rest of our 11,000+ employees, our interns will work remotely. (And get full benefits!) We’ve created a digital onboarding process and virtual, purpose-built activities that will give them as much great work experience as they would’ve gotten being on campus. They’ll be able to participate in video speaker series with members of our executive leadership team (including me!!), as well as virtual hackathons, and they’ll have access to LinkedIn Learning online to further grow their careers. Plus, we’re teaching managers how to help their interns adjust to a digital work life, in addition to helping build the work skills they’ll need.We can do digital internships because we are a digital workflow company. We’re putting the power of our own Now Platform to work to create an amazing digital experience for our interns, to keep their productivity up, and to make them feel like part of our team. I am so proud and humbled by the many teams committed to making this internship experience the best yet!I’ve already received notes from members of our 2020 intern class. Caroline Parkinson, a 2021 expected graduate of the University of Michigan, is an intern who will be joining LIKE.TG's corporate communications team. She shared that “LIKE.TG saved my summer. Without their digital intern program, I would have had to scramble to find a new summer job. Knowing that LIKE.TG is determined to make my internship as enriching as possible during this uncertain time only reaffirms my decision to join this incredible company.”They’re so excited to join us.They’re not worried about not meeting people face-to-face. They’re committed to making the best of their summer, and so are we!!LIKE.TG was named a LinkedIn Top Company in 2019 and is also Great Place to Work-certified.