Knowledge 2021: Biggest takeaways

Knowledge 2021 has been two fantastic weeks of keynotes, panels, and discussions that brought together experts and thought leaders from every industry across the globe. We’ve experienced engaging digital presentations, been inspired by stories of digital transformation, and learned about the incredible power of workflows.

Here are some of the biggest takeaways from the event:

The quest for efficiency is on the rise

This year, attendees were hungry to learn about streamlining operations and boosting efficiency. One of the most popular sessions, AI-powered self-service, covered how virtual agents, dynamic catalogs, and seamless integrations can provide fast resolutions.
At another top session, Accelerate your Performance Analytics journey, attendees got a chance to see how LIKE.TG Performance Analytics delivers real-time insight into business performance. This helps organizations proactively optimize business services, improve processes, and align with organizational goals.

Another session focused on how consolidating technology asset management into a single platform can automate the end-to-end IT lifecycle, resulting in cost savings.

Managing IT operations is paramount

Overall, sessions that dealt with IT Operations Management (ITOM) were huge hits. A seamless customer experience for IT service providers revealed how Alphaserve Technologies implemented Customer Service Management, IT Service Management, and ITOM to enhance service to its clients.

During A fail-safe approach for implementing ITOM Health session, attendees learned the do's and don’ts of ITOM Health implementation, including how to provide a better return on investment for the organization and its customers.

Attendees were also excited to learn about What’s new in ITOM and CMDB as part of the Quebec release. A related session showcased the Service Catalog creation UX. In today's post-pandemic world, the Service Catalog is one of the most common ways employees and customers request services from your business.

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