客服坐席
Customer service has to win every time
If sales is a sprint, then customer service is a marathon. Customer service requires playing the long game—it's not about finishing first, but about consistency
Zendesk涨价背后：企业客服系统如何避坑
Zendesk涨价背后：企业客服系统如何避坑: 深度解析Zendesk涨价背后的三大痛点：模块化隐性成本、收购转嫁压力与合约不灵活。提供企业级替代方案评估框架与迁移实操指南，助您实现成本透明化与技术自主性，优化客服系统性价比。
Product Managers: Is Your MVP Truly Compelling?
Releasing new products when they are less than the “minimum” works if you provide enough value. Here's how to tell if your MVP is good.
10 Great Questions Product Managers Should Ask Customers
A few well-phrased questions can yield fantastic insights. Here's 10 great customer interview questions every product manager should ask.
Benefit versus Cost: How to Prioritize Your Product Roadmap
Product prioritization is challenging. A scoring framework can help your team have objective conversations about what goes on your roadmap.
A Four
How do you avoid falling into the tempting trap of feature bloat? Be informed, mindful, selective, and cutthroat with your decisions.
Should You Flip Your Product Roadmap Process Around?
Current product management tools often develop the roadmap from the bottom-up details, not the top-down big picture. Is it time to flip your process around?
The Best Way to Price SaaS Products
Understanding customer value is important for pricing all software products, but even more so with SaaS. In this post, we'll show you some great ways to go abou
The Empathetic Product Manager
Product manager empathy is an important quality to have. Here are tips you can use during customer interviews to arrive at unique insights.
How to Avoid Putting Dead Weight Product Features On Your Roadmap
Some product features warrant further digging to decide which features deserve to have a spot on your product feature roadmap.
7 Steps for Testing if Your Product Will Fail
Learn how proper validation and failure testing will help to ensure you won't build a product that no one wants.
Why Agile Teams Need a Product Roadmap
An agile product roadmap communicates to the organization the big picture - the initiatives that move the needle, expand markets, address competition, and creat
What the 2016 DDoS Attack Can Teach Product Managers About Disaster Preparedness
If disaster struck your product or company, would you and your product management team know what to do? Learn some strategies to cope.
Making Sense of Planning in an Agile World
How do you strike the right balance between short and long term planning? Many agile product teams use an approach called the Planning Onion.
Customer Spotlight: Henry Schein Inc.
Teams at Henry Schein, Inc. rely on LIKE.TG for strategic planning and product roadmap communication.
企业变革管理3大痛点与4步破局法
深度解析组织变革失败的三大核心原因：系统规划缺失、决策执行断层、成果难以量化，并提供四步实战解决方案。包含利益相关者分析工具、分层沟通话术模板、渐进式实施路线图及持续反馈机制建设，助企业将CRM采用率从43%提升至89%。
Product Managers, It's Time to Ditch the Illusion of Control
I’ve come to realize that the most successful and happy people are those who are willing to take risks. Learn how to embrace uncertainty.
How to Choose a Great SaaS Pricing Model
SaaS products have several possible pricing models. Here's how to determine which SaaS pricing model is right for your product.
7 Takeaways from ProductCraft 2019
ProductCraft is a community for product managers that is run by Pendo. Here are our favorite takeaways from the talks by product experts.
Why Product Managers Struggle with Imposter Syndrome (And How to Beat It)
Product managers are particularly vulnerable to experiencing imposter syndrome. Learn how Jim Semick, cofounder of LIKE.TG, overcame it.
How a Public Roadmap is Helping LIKE.TG Customer GOV.UK, and its Customers
Public roadmaps are a great way to hold yourself and your team accountable and focused on the promises you've made to your customers.
The Journey from Customer Success to Product Manager
Learn how to build your sphere of influence in your first 90 Days as a new product manager in 6 steps with this advice from Roxanne Mustafa.
Conduct Better Roadmap Communication with Shared Legends
Discover how to create an equitable user experience for your customers. And learn strategies to broaden your product's horizons.
Feature Flags: A Product Manager’s Best Friend
Feature flags allow development teams to turn on and off features without deploying new code. Learn how feature flags promote feedback.
The 5 Top Trends in Product Management to Watch in 2021
Product leader, entrepreneur, and author, Jim Semick shares his thoughts on the top trends in product management for 2021.
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