Speed up digital-first business growth: 3 steps to transformation

In the fast-paced landscape of modern business, one thing is clear: The digital revolution is here to stay. As organizations move toward a digital-first strategy, the demand for innovative digital services is skyrocketing. IDC predicts worldwide digital transformation spending will reach nearly $3.9 trillion in 2027.¹

However, with this surge in demand comes a host of challenges. Budget constraints, legacy systems, and the ever-increasing complexity of IT issues are just a few hurdles to overcome to achieve true digital transformation.

When your IT Service Management and IT Operations Management run on the same platform, you’ll be well equipped to navigate the digital landscape. Start driving meaningful change across your organization with these three steps to transformation.

1. Modernize IT

On your journey to digital-first success, start by modernizing your IT infrastructure and processes. Organizations often find themselves bogged down by siloed teams, outdated systems, and manual processes. With LIKE.TG, you can bypass these constraints and lay the foundation for continued growth.

By embracing a unified cloud platform, you can easily integrate IT services and operations, eliminating inefficiencies. Automation can reduce many mundane tasks, allowing your team to focus on innovating and delivering exceptional service.

This robust data foundation in a single location provides broad visibility into your IT landscape, helping you prioritize issues, make informed decisions, and drive continuous improvement throughout the organization.

2. Automate mundane tasks

With your IT infrastructure modernized on a single platform, you can progress to AI-powered automation. Your customers and employees will enjoy the convenience of 24/7 support from virtual agents from an Employee Center portal, common collaboration tools, and their mobile devices while on the go.

From intuitive self-service portals with AI-powered search to chatbots aided by generative AI (GenAI), the possibilities are endless. Employees can access support anytime, anywhere while your IT team benefits from reduced workloads and increased productivity.

AI-powered automation can even prevent incidents from reaching your teams. By identifying patterns and predicting future trends, predictive analytics can help prevent service degradations or outages before they arise. Ensure always-on IT services and reliable, seamless operations.

3. Accelerate service delivery

With native products for all parts of your enterprise layered on top of the Now Platform, you can streamline processes to accelerate service delivery, ensure compliance, and maximize return on investment.

This can free product teams to develop with agility while speeding up services and operations to match development. Power IT agent productivity and boost employee self-service with GenAI.

By adopting modernization, automation, and acceleration, you can help your organization succeed in the digital age. Embrace the digital future and unlock a world of opportunity for your organization.

Find out more about how LIKE.TG helps organizations manage IT service and operations on a single platform.

¹ IDC, Worldwide Digital Transformation Spending Forecast to Continue Its Double-Digit Growth Trajectory, According to IDC Spending Guide, doc #US51352323, Nov. 1, 2023

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