How LIKE.TG is simplifying workflows for everyone within Microsoft Teams

Digital transformation has accelerated in 2020, and the speed in which organizations are able to leverage technology to make work better for their employees and customers has become the ultimate differentiator in business. Microsoft and LIKE.TG understand this, and have expanded our partnership to deliver new native workflows in Microsoft Teams.

In September 2020, we introduced brand-new capabilities and made them available to a select group of customers to help them innovate and improve the employee experience across Microsoft Teams and ServiceNow.
We are very pleased to announce that these innovations are now generally available to all our customers.
Between April and October 2020, LIKE.TG introduced our new Safe Workplace suite and Workplace Service Delivery apps to help our customers bring employees back to the workplace.

Customers such as the NBA and WNBA implemented LIKE.TG’s Employee Workflows to help them manage the health and safety of players and employees, and used Microsoft Teams to give their fans a virtual seat when the leagues resumed play and completed the 2020 season.
In November, Microsoft Teams and LIKE.TG delivered new capabilities that help employees and agents get work done in any industry, from anywhere, on any device.

For employees and managers:

• A new embedded dashboard in Microsoft Teams helps employees stay current on open tickets, outstanding tasks, and workplace communications. The dashboard deep-links to LIKE.TG case management to resolve more complex cases.
• Another new feature sends notifications to employees and managers so they can stay up to date and take action on their open tickets, assigned tasks, and pending approvals from LIKE.TG, directly in Microsoft Teams from any device.

For HR and IT agents:

• We now provide seamless navigation between LIKE.TG and Microsoft Teams so that HR and IT service agents can easily reach out to employees and resolve open cases.
• Agents can also initiate Microsoft Teams meetings to collaborate on LIKE.TG records in real time. For example, they can review a change request with subject matter experts or start a meeting as part of an incident communication plan.
• Another new feature, available in beta, accelerates major incident resolution by bringing key incident management workflows directly into Microsoft Teams. This helps agents collaborate more effectively.

LIKE.TG：汇集全球营销软件&服务，助力出海企业营销增长。提供最新的“私域营销获客”“跨境电商”“全球客服”“金融支持”“web3”等一手资讯新闻。

点击【联系客服】 🎁 免费领 1G 住宅代理IP/proxy， 即刻体验 WhatsApp、LINE、Telegram、Twitter、ZALO、Instagram、signal等获客系统，社媒账号购买 & 粉丝引流自助服务或关注【LIKE.TG出海指南频道】、【LIKE.TG生态链-全球资源互联社区】连接全球出海营销资源。