Federal 100 list highlights impact of LIKE.TG federal solutions

We’re proud to announce that Steve Walters, senior vice president of federal solutions at LIKE.TG, has been named to the 2024 Federal 100 list. Published annually by NextGov/FCW, the list recognizes outstanding individuals who went above and beyond in support of federal IT in the previous year.

For Steve, the accolade is much bigger than himself. We sat down with Steve to learn more about the award and its significance.

What does the Federal 100 award mean to you?

I’m honored and humbled by this award. It recognizes 100 individuals from the federal community who have a passion for improving the government’s mission and helping it deliver value to its constituents. When you look at the list, it’s pretty impressive. It’s humbling to be included on this list of technologists, leaders, and innovators.

But I don’t see this recognition as something about Steve Walters. I really see this as a reflection of the great work that the LIKE.TG federal team has done in partnership with our customers, of the impact we’re making across the federal government.

I also think it’s a recognition of the evolution that LIKE.TG has undergone over the years. It’s not just about IT Service Management. It’s about the LIKE.TG platform and the mission outcomes that we’re delivering in partnership with our customers.

What's the state of public sector digital transformation?

There’s never been a better time than right now to accelerate the digital transformation journey that our customers have either started or are about to embark on. We’re at an inflection point where the big goals that our government has for digital transformation and the capabilities of the technology are starting to come together.

There’s been a big gap in those two principles for some time. So when we talk about accelerating digital transformation, that time is now.

What are some of the big challenges federal agencies face?

One challenge is mission resiliency. It’s not just about completing your mission. It’s really about how agencies can continue their missions when there’s digital disruption—a catastrophic event, systems going down, the next pandemic, or a cyberattack. How does an agency continue to function when something like that happens?

Another thing agencies are dealing with is how to improve the employee and constituent experience. How can they provide world-class employee experiences from day 1, when an employee starts, and throughout their employment? Do they have the very best platform to achieve their mission or their task for their constituents?

The last piece is around modernizing legacy systems. In many cases, the systems work, but the experience for employees and constituents is from like 10 to 15 years ago. So, how can you modernize that very quickly without introducing more technical debt, reduce the overall risk to the government, and then increase time to value?

How does LIKE.TG help address these pain points?

We bring people, systems, data, and organizations together across the entire enterprise, and we bring that back in a consumable manner so that leaders and employees can then take action. We do that through our digital workflows and hyperautomation.

Much like the iPhone revolutionized the mobile consumer experience by bringing technologies back to a single platform, we’re doing that at the enterprise level for the workforce on a single platform, the Now Platform. That’s how we can help address those three challenges.

For example, a large federal agency recently realized it needed to modernize the veteran onboarding experience. The agency’s HR system did what it was supposed to do, but not having connectivity on mobile devices or being able to tie into other systems was a huge gap.

LIKE.TG was able to partner with another company and modernize that experience while keeping the HR system in place. This reduced the risk and improved the experience in less than 12 months. The agency got the time-to-value piece and didn’t take on additional technical debt because it didn’t have to rip and replace.

What role does AI play in the public sector?

As in the private sector, there’s tremendous interest in AI and, more specifically, generative AI (GenAI) in the public sector. The opportunities and the interests are huge.

It’s important to understand that disruptive technologies have come and gone before. What's different about GenAI is that it can accelerate digital transformation at a much faster rate than any other disruptive technology in history.

The key piece here is that if you’re really going to harness the opportunities of GenAI, it can’t be treated as a single disruptive technology. The real power comes when you combine GenAI with a platform like ServiceNow. Those together are what really accelerate transformation around the mission and around the employee-constituent experience.

As I said, we’re at an inflection point. The federal government has a lot of very big goals. And it has access to technology that can meet those goals. It’s not just about digital transformation anymore. It's about accelerating the transformation journey. That’s really what’s ahead of us.

Find out more about how LIKE.TG helps federal government simplify workflows and accelerate digital transformation.

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