The Era of Machines: What Automation Means for HR

What is Workforce Management?

Workforce management (WFM), sometimes known as Human Resources Management is simply the process of ensuring that you have the right number of right workers operating at the right time and place, and performing the right tasks. And the objective of this process is to meet your company's goals in an efficient and cost-effective manner. Workforce management software handles a broad range of HR tasks including employee time tracking, employee scheduling, demand prediction, payroll administration, talent management, benefits administration, training programs, vacation and leave planning, performance monitoring, and crisis preparedness.

Changes to the workforce has also made automation a real lifesaver for HR. No longer do we have long-term, full-time employees. Today’s workers are made up of full-time, part-time, freelance, and contingent workers. There’s also the increased importance of providing a work-life balance. Without automation, how would HR ever schedule these workers’ shifts in such a way that would mean less cost for the company but favorable outcomes for both the employee and the company? Naturally, with the rise of new types of workers comes rules and regulations that govern the pay and benefits that each type receives.

Automating workforce management does not only deal with recruitment, scheduling, and time tracking. With the right tools, HR can foster ongoing employee engagement and increases talent retention. Some companies use time tracking applications with pop-up survey questions which allows upper management to keep their finger on the pulse and provide appropriate reactions/programs.

In short, workforce management is not just about scheduling, time tracking, planning, and forecasting. Today, HR is required to strategically manage the workforce to ensure that the people are productive in their work. And what that means is that they are happy or content with their pay, their schedule, their benefits, and everything else that they’ve deemed important enough to influence their “employee experience.” Without automation, a company will have to employ another company just to perform HR functions and manage big data analytics correctly to ensure its profitability and success.

About Author: Meggie is a freelance writer and communication manager atAMGtime. Meggie is deeply convinced that marketing is a key to get success in all spheres and it’s a crucial part of our lives. Regularly, she delivers various concepts on how to market products, services, and events effectively. Meggie believes in a win-win formula and utilizes it on a daily basis in staff management.

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