As the volume of customer inquiries escalates, it becomes essential for customer service teams to have the proper instruments at their disposal to assist their clientele effectively.HappyFox is a popular help desk solution, yet it isn’t the only option available or a one-size-fits-all answer for every company. The fact that you’re exploring.HappyFox alternatives indicates you’re searching for an option that better suits your particular needs, one that resonates more with the distinct objectives of your business.However, before settling on a single solution, it is advisable for companies to thoroughly evaluate the range of help desk software solutions available.In an effort to assist you, we have compiled a selection of potential alternatives to HappyFox that may align with your business requirements.These options range in complexity, adaptability, and affordability. Whatever your help desk requirements may be, you’re likely to find a suitable solution in this collection. Why should you consider HappyFox alternatives?While HappyFox is a popular customer support and help desk solution, like any software, it may have certain drawbacks.It’s important to consider these limitations when evaluating whether HappyFox is the right fit for your business.Here are some potential drawbacks:Complex setup: Some users have found the initial setup process to be complex, particularly for users who may not be familiar with advanced features.Learning curve: The platform may have a steep learning curve, especially for new users. Training may be required to fully utilize all features and functionalities.Limited customization: Users may find certain customization options to be limited compared to other solutions. This can impact the ability to tailor the platform to specific business needs.Limited reporting and analytics: HappyFox’s reporting capabilities may be limited for some businesses. This could make it difficult to track key metrics and measure the efficiency of your customer support efforts.Integration challenges: HappyFox offers integrations with a number of third-party tools, but it may not integrate with all of the tools that your business uses.These drawbacks are based on user feedback and reviews, and your individual experience might vary depending on your specific needs and preferences.It’s always advisable to compare HappyFox to other options before making a decision.Top HappyFox alternatives for 2024For those currently using HappyFox and thinking of a change, or for those exploring their options in support software, the following nine HappyFox competitors should serve as an excellent reference point.1. LIKE.TGLIKE.TG is comprehensive, cloud-based help desk software designed to enhance and streamline the customer experience.LIKE.TG is one of the best Happyfox alternatives. It caters to businesses of all sizes, from startupsand small businesses to large enterprises, and is known for its user-friendly interface and adaptability.Our platform stands out for its efficient ticket management system, which smartly assigns support tickets to specific agents based on the nature of the tasks and current workloads.It provides tools for collaborative ticket handling and employs artificial intelligence to help your support team deliver an exceptional customer experience.Key featuresLIKE.TG comes equipped with features such as:AI Copilot for customer supportA robust ticketing systemKnowledge base softwareEffective help desk automationExtensive customization optionsMobile help desk applicationCustomer satisfaction surveysMultilingual help desk supportMany integrationsInsightfulreports and analyticsUser-friendlycustomer portalTask management toolsTop-notchsecurityAdvantages of using LIKE.TGFree migration: LIKE.TG provides a no-cost transition for users switching from different customer service platforms.Advanced customization and multibranding: LIKE.TG supports vast customization and multibranding options.Seamless integration capabilities: Users can connect LIKE.TG with their preferred tools and applications, streamlining their workflow and elevating overall productivity.Mobile help desk application: LIKE.TG provides a modern and user-friendly mobile app, enabling customer service management from any location.Advanced automation features: With a suite of automation features, LIKE.TG provides a variety of ways to automatically direct tickets, minimize repetitive tasks, cut down on manual work, and enhance the efficiency of support agents.Email-to-ticket conversion: LIKE.TG features an automated email ticketing system that turns incoming customer emails into manageable tickets for support staff.User-friendly design: LIKE.TG boasts an easy-to-navigate user interface designed for optimal ease of use for both customer service representatives and clients.Unlimited agent pricing: LIKE.TG’s pricing model allows for an unlimited number of agents without additional per-agent fees, reducing overhead costs for businesses. This package lets them expand their customer support team without extra financial limitations from licensing.To learn more about LIKE.TG features, watch this video.PricingLIKE.TG provides two different pricing options. The following are based on annually paid plans.Agent-Based plans:Scale: $25 for 3 agents/monthGrowth: $50 for 3 agents/monthEnterprise: $75 for 3 agents/monthUnlimited Agents plans:Essential: $799 per monthPro: $1499 per monthBusiness: Contact usFeel free to get in touch with the LIKE.TG support team if you need assistance. To try out LIKE.TG for yourself, sign up for a 15-day trial or schedule a live demo.Unlimited AgentsHow many agents do you have? Pro$1499Flat Fee / Month Billed AnnuallyTry for freeUnlimited Agents VS Growth $1999 Per MonthBilled AnnuallyUnlimited Agents2. Help ScoutHelp Scout is a popular customer support tool with a focus on simplicity and customer-centric features.Key featuresShared inboxKnowledge baseAutomationReports and analyticsIntegrationsPricingMonthly plans start at $20/user3. ZendeskZendesk is a cloud-based customer support platform that streamlines communication across various channels for an organized and customized experience.This is one of the HappyFox competitors that provides self-help options, employs AI-driven chatbots, and integrating with many widely used applications.Key featuresTicketing systemReporting toolsIntegrationDashboardsHelp desk automationPricingMonthly plans start at $19/user4. Salesforce Service CloudThe Salesforce Service Cloud is a customer support platform offered by Salesforce, one of the leading customer relationship management (CRM) software providers.This alternative to HappyFox is designed for large enterprises and organizations in need of a comprehensive system to handle customer service, sales, and marketing tasks.Key featuresAutomationKnowledge base softwareTicketing systemReporting toolsPricingMonthly plans start at $25/user5. Zoho DeskZoho Desk is help desk software offered by the Zoho Corporation. It is designed to help businesses manage and streamline customer support operations.This HappyFox alternative centralizes management of customer inquiries and conversations from emails, websites, live chats, phones, and social platforms into one unified interface.Key featuresTicket managementAutomationReports and analyticsTicket collaborationTicket routingPricingMonthly plans start at $18/user6. LiveAgentLiveAgent is a comprehensive customer service and live chat software package that provides businesses with tools to manage customer interactions.This alternative to HappyFox streamlines customer interactions by consolidating communications from various platforms into a single, unified dashboard.Key featuresTicket routingKnowledge baseAutomationLive chatCommunity forumPricingMonthly plans start at $15/user7. FreshdeskFreshdesk is a customer support platform designed to help companies deliver good customer experience.This HappyFox alternative enhances companies’ ability to handle inquiries swiftly and tailor interactions through collaborative tools.Key featuresOmnichannel ticketingTicket routingReporting toolsAutomationKnowledge base softwarePricingMonthly plans start at $15/user8. FrontFront is a collaborative inbox and communication platform designed to streamline team collaboration on email and other communication channels.This shared inbox application enables team members to reply using their individual email addresses.Additionally, this HappyFox alternative provides collaborative features, such as the ability to leave internal comments and private notes.Key featuresShared inboxAutomationReports and analyticsLive chatTeam collaboration toolsPricingMonthly plans start at $19/user9. KayakoKayako is a customer support platform that consolidates customer interactions from various channels.This HappyFox alternative provides features aimed at minimizing friction and optimizing support operations.Key featuresTicketing systemLive chatKnowledge base softwareIntegrationsReporting and analytics toolsPricingMonthly plans start at $15/userHappyFox alternatives comparison tableNameFeaturesPricing planLIKE.TGRobust ticketing systemKnowledge base softwareEffective help desk automationsAI assist toolsExtensive customization optionsMobile help desk applicationAdvanced reports and analyticsVast integrationsTop-notch securityUser-friendly customer portalStarts at $10 for 10 agents/monthHelp ScoutShared inboxKnowledge base softwareAutomationReports and analyticsIntegrationsStarts at $20/month/userZendeskTicketing systemReporting toolsIntegrationDashboardsHelp desk automationStarts at $19/month/userSalesforce Service CloudAutomationKnowledge base softwareTicketing systemReporting toolsStarts at $25/month/userZoho DeskTicket managementAutomationReports and analyticsTicket collaborationTicket routingStarts at $18/month/userLiveAgentTicket routingKnowledge base softwareAutomationLive chatCommunity forumStarts at $15/month/userFreshdeskOmnichannel ticketingTicket routingReporting toolsAutomationKnowledge base softwareStarts at $15/month/userFrontShared inboxAutomationReports and analyticsLive chatTeam collaborationStarts at $19/month/userKayakoTicketing systemLive chatKnowledge base softwareIntegrationsReporting and analyticsStarts at $15/month/userConsiderations for selecting the right HappyFox alternativeSelecting the right alternative to HappyFox to align with your business goals requires several considerations.Features and functionalityAssess the features offered by HappyFox competitors. Ensure they provide the necessary functionalities to meet your specific requirements, such as ticketing, automation, knowledge base, and reporting tools.Also consider if you need advanced features like self-service portals, omnichannel support, or AI-powered solutions.Customization Do the platforms allow for branding and customization to match your company’s style and workflow? A solution that doesn’t can require a lot of workarounds.Scalability Evaluate the scalability of the HappyFox alternatives. Consider whether the solutions can grow with your business and handle increasing volumes of support requests and users.Cost and pricing modelEvaluate the overall cost of HappyFox competitors, including subscription fees, implementation costs, and any potential hidden fees.Understand the pricing model and choose a solution that fits within your budget.Take advantage of free trials or demos to test the platforms and ensure they meet your needs before committing.Communication channels supportedDo the platforms offer multiple channels of support for quick assistance when needed?Assess the level of customer support offered. Look for a solution with a comprehensive customer service system, including tutorials, documentation, and a dedicated customer support team.If they understand the importance of timely, efficient support for their own customers, you can be more comfortable knowing they understand its importance to you for your customers.User interface and usabilityThe user interface of the solution you choose should be intuitive and user-friendly, allowing for quick adoption by your support team.Consider the learning curve and overall user experience.Choose a platform that’s intuitive and easy to navigate for both agents and customers.Integration capabilitiesEnsure the platforms you look at can seamlessly integrate with your existing tools, applications, and third-party services to create a cohesive workflow.Security and complianceMake sure the solution you choose prioritizes security features and compliance with data protection regulations.Ensure the HappyFox alternative meets your organization’s security standards and industry-specific compliance requirements.What’s the final opinion?Selecting the most suitable help desk software can lead to heightened customer contentment and streamlined workflow processes for your support teams.You can boost your team’s productivity without the need to expand your staff.The “best” HappyFox alternative is the one that best suits your specific requirements and constraints.We hope this blog gives you some good options for right HappyFox alternative for your business! You are welcome to share your ideas and feedback in the comments section below.Related articles10 Best Freshdesk Alternatives for Businesses in 2024The Best Customer Service Software for 202415 Best Free Tools for Startups in 2024

Modern day clients are unwilling to do business with a company that treats them merely as a ticket. They expect every business they interact with to provide fast, friendly, personal, and efficient customer service, or they will switch to a competitor.Unfortunately, ensuring that you are responsive across multiple communication channels without compromising the quality of customer service can be an uphill task.To achieve this and beat the competition, companies need a forward-thinking strategy that can unite their workforce, streamline processes, and enhance the quality of customer interactions.Imagine facilitating seamless teamwork while delivering outstanding customer service, all from one integrated platform.In this blog post, we’ll explore how utilizing Microsoft Teams for customer service can help foster a collaborative environment, build enduring customer relationships, and drive brand success. Let’s dive in. How does Microsoft Teams complement customer service?Introduced in 2016, Microsoft Teams provides a platform for over 1 million organizations to connect their customer service workforce to deliver top-notch customer experiences.Here’s how you can use MS Teams to transform customer service.Enhance workplace collaboration“77% of consumers want brands’ internal teams to communicate and collaborate so they don’t have to repeat themselves.”- KhorosWith remote work becoming increasingly common, it has never been more vital to ensure that a distributed workforce is well connected, engaged, and empowered to effectively resolve customer issues.MS Team’s strength lies in its ability to bring different segments of the workforce together—and that’s exactly what customer service needs.With built-in collaboration features such as file sharing, coauthoring, and screen sharing, help desk personnel can brainstorm and quickly come up with creative solutions that improve service levels.Empower customer support agents with readily available informationProviding agents with relevant resources ensures they deliver timely, accurate, and personalized support experiences that mold positive customer perceptions toward your brand.Adopting Microsoft Teams for customer service provides a centralized platform for agents to access the latest information, updates, and resources necessary for resolving customer issues efficiently.With real-time collaboration tools and integrations with knowledge management systems, customer relationship management (CRM) systems, and AI-powered search engines, agents can instantly retrieve customer history and preferences, share insights, and consult experts.This ensures they have the most current and relevant information to provide accurate and timely support.This helps customer support teams to:Streamline customer support operationsReduce ticket resolution timesDeliver satisfying customer experiencesImprove overall customer satisfactionStreamline workflowsHaving a unified platform that consolidates all tools and customer interactions is crucial for customer support operations.By adopting MS Teams for customer service, you can bring together everything from incoming tickets to essential productivity tools in one easy-to-navigate location.This approach eliminates the tool-switching chaos and stress involved in gathering scattered information.Moreover, it offers a cohesive interface for handling all forms of customer communication, including chat, voice calls, and video calls, enabling support teams to effortlessly start and track conversations, reduce response times, enhance service quality, and boost overall customer satisfaction.Provide 24/7 supportOffering round-the-clock customer support is critical in today’s global market to accommodate clients in various time zones and provide immediate assistance for urgent issues.Microsoft Teams facilitates this kind of customer support through its compatibility with a range of devices, including desktops, laptops, tablets, and smartphones.This allows customer service representatives to respond to and address issues at any time, from any place.Such flexibility overcomes time-zone constraints, ensuring customer support remains consistent and reliable.This continuous availability also facilitates feedback gathering in real-time, which helps in resolving issues quickly and enhancing products or services, which, in turn, contributes to building a strong brand and elevating customer trust.Personalize customer experiencesTailoring customer support to meet individual preferences, needs, and historical interactions is essential for effectively addressing customer problems and improving service recovery.MS Teams makes every interaction you have with clients more customer-centric, conversational, and human.Customer support agents can utilize these capabilities to provide real-time solutions that are relevant and adapt to individual customer preferences.For example, an agent could use screen sharing and remote assistance to walk a customer through solutions to complex issues that require visual aid.This type of customer service feels more intimate and relevant, strengthening bonds and cultivating lasting customer relations.Facilitate training and knowledge sharingAccording to Research.com, 68% of employees prefer to learn or train in the workplace. Incorporating Microsoft Teams into your customer service operations provides a dependable platform for ongoing employee education and knowledge exchange.Managers can deliver live or recorded sessions, share materials, and engage in real-time discussions with employees by creating dedicated channels for different topics or departments.MS Teams’ ability to integrate various apps and tools, such as file sharing, wikis, and project management utilities, enhances the learning experience.Cross-departmental collaboration is also empowered as customer service staff can easily reach out to subject matter experts in other teams, ask questions, and share insights, fostering a culture of knowledge exchange.This interconnection ensures that customer service agents have access to the latest information and resources, enabling them to resolve customer issues more confidently.Ideal scenarios for using Teams in customer serviceHere are some situations in which you may want to utilize MS Teams for customer service:When providing real-time, omnichannel support: By integrating MS Teams with a variety of other tools and services, such as social media platforms, live chat tools, and email, you allow customers to quickly find solutions via their preferred channel.When you have a remote or hybrid workforce: MS Teams’ compatibility with multiple devices and its ability to be accessed from any location makes it a perfect tool for companies that employ remote or hybrid work models. It enables supervisors to effectively manage their teams and facilitates seamless collaboration among agents, allowing them to offer customer support from wherever they may be.When your customer support team already uses MS Teams: Your customer service representatives may already be utilizing MS Teams in their everyday tasks. If so, integrating customer service operations within Teams would eliminate the need for additional training and the adoption of new customer service tools.When you want to foster collaboration and teamwork: Should a service delivery emergency arise or should customer support agents encounter intricate customer service inquiries, it may become necessary to assemble a dedicated customer service team to work collaboratively via Teams to resolve the problem.When you want to improve your customer experience: In the quest to improve customer experiences and build stronger relationships, you can leverage MS Teams to gather feedback from customers, track customer interactions, and analyze data to identify areas for improvement.How to use MS Teams as a help deskMicrosoft Teams doesn’t have a specific customer support add-on. Therefore, how exactly can you provide efficient customer service using Microsoft Teams?The secret lies in integration.To set up Teams for customer service operations, you will need to integrate it with dedicated customer support software, like LIKE.TG, to retrieve, display, and resolve support requests efficiently.LIKE.TG fully integrates with Microsoft Teams to facilitate fast response times to customer requests and ensure better coordination amongst customer support agents, managers, and members from other departments—all from a single screen.Refer to Syncfusion’s article on how to install and configure Microsoft Teams for customer support with LIKE.TG to learn more.After setting up the MS Teams environment for customer service, you can use the combined features of LIKE.TG and Teams to:Share files, screenshots, and other resources with colleagues and customersReceive instant notifications for each ticketing eventTrack the progress of tickets right from your MS Teams channelsCreate and manage tasks efficientlyUpdate customer data across platforms without leaving TeamsEasily collaborate when resolving customer issuesProvide personalized customer supportOptimize your customer service with Microsoft TeamsMS Teams offers a robust and flexible platform that can help you provide better customer service.Using Teams for customer service, you can leverage its ubiquity, versatility, and efficiency to deliver faster, easier, and more personalized customer experiences.LIKE.TG harnesses Teams to streamline customer service processes, provide real-time notifications, and track tickets along the resolution pipeline.Contact usto schedule alive demoto experience how you can utilize all the capabilities of Teams plus the power of our unrivaled customer service solution to deliver top notch customer experiences from a single screen. Or, start afree trialto get instant access today.We trust that you found value and insight in this blog post. Are there any additional strategies you employ for leveraging MS Teams in customer service?Your input is highly appreciated. Feel free to share your thoughts and feedback in the comments section.Recommended reads15 Best Small Business Tools Software (2024)SaaS Customer Success: 9 Best Practices, Importance, and Tools12 Reasons to Choose User-Friendly Help Desk Software7 Best Help Desk Software Features for Boosting Your Customer Support

Productivity is not a one-size-fits-all concept. Different organizations have different needs, preferences, and goals for working efficiently and effectively. That’s why there is no single productivity tool or software that can suit everyone.Instead, you need to find the right combination of productivity tools and software to achieve your desired outcomes, whether you want to empower teams with seamless collaboration, optimize time management, or track the tiniest details of project performance.Productivity tools are beneficial for businesses in a multitude of ways, such as increasing customer satisfaction scores and elevating operations to new heights.In this blog, we’ll learn about what productivity apps are and which ones are the best in the market. What are productivity tools?Productivity tools are applications designed to help individuals and organizations improve their work efficiency and effectiveness.They streamline workflows, enhance collaboration, and optimize time management to empower individuals and teams to achieve their goals with less effort and in less time.Selecting the right productivity apps for your business depends on the following factors:Nature of the workIndividual preferencesThe requirements of the team or organizationBest productivity tools on the marketA productive and efficient team significantly contributes to the success of your business. Various productivity tools serve different functions that you can explore to streamline and enhance your team’s efficiency. Here is a compilation of the top productivity apps available today.Customer service1. LIKE.TGLIKE.TG is advanced customer service software that improves support agents’ productivity by centralizing customer inquiries, streamlining ticket management, and facilitating team collaboration.This results in quicker resolutions and higher customer satisfaction.Key featuresAI Copilot: Analyze tickets, auto-translate them, generate responses, and summarize lengthy ticket conversationsTicket management: Organize and prioritize customer queries through a centralized systemKnowledge base: Maintain a knowledge base for quick issue resolution and self-service optionsMultichannel support: Manage customer communications across email and live chatAutomation: Automate repetitive tasks to improve response timesPredefined templates: Use canned responses for consistent answers to common questionsShared inbox: Organize support requests, route them to the right agents, and improve customer satisfactionTask management: Create and manage all ticket-related tasks or activities and speed up ticket resolutionMobile help desk: Provide customer support from any location, at any time with access to a mobile help desk app and boost your productivityReporting and analytics: Gather, gauge, and analyze different productivity metrics to understand and improve your customer support betterPricing plansAgent-Based plans:Scale:$25for 3 agents/monthGrowth:$50for 3 agents/monthEnterprise:$75for 3 agents/monthUnlimited Agents plans:Essential:$799per monthPro:$1499per monthBusiness:Contact us2. HubSpotHubSpot is a cloud-based productivity software that integrates marketing, sales, and customer service.It automates workflows, analyzes data, and provides a user-friendly interface to save time and enhance customer engagement.Its Marketing Hub product allows teams to launch and manage marketing campaigns while utilizing HubSpot’s CRM system.This integration tracks customer interactions, creating a shared knowledge base for seamless team coordination and connection-building with potential clients.HubSpot centralizes customer journeys and team efforts, optimizing operations and encouraging internal collaboration.Key features Contact database and easy contact managementSync data across marketing, customer service, and sales teamsEmail tracking and templatesReports and analyticsPricingStarts at $18 per monthFree trial duration: 14 daysMobile device management3. ScalefusionScalefusion is a comprehensive MDM solution that helps businesses manage and secure a wide range of devices. It supports multiple operating systems, including Android, iOS, macOS, and Windows. Scalefusion offers robust device management capabilities, such as remote control, app management, and security policies, helping businesses maintain secure and efficient operations.Key Features:OS update and patch management – Manage and automate operating system updates and security patches across all managed devices.Conditional Email Access (CEA) – Control access to corporate email based on compliance with MDM policies.Windows App Catalog – Distribute and manage applications on Windows devices through a centralized app catalog.AirThink AI – AI tool based on OpenAI’s GPT language model, it’s designed and trained to assist IT Admins in managing their devices more efficiently.OneIdP IAM suite – Implement a unified identity provider (IdP) for seamless single sign-on (SSO) and enhanced security across all managed devices.Maker-Checker: Implement a multi-approval process for added security on device actions where one admin initiates an action and another approves it.Pricing Plan:Essential: $2 per device per month (billed annually)Growth: $3.5 per device per month (billed annually)Business: $5 per device per month (billed annually)Enterprise: $6 per device per month (billed annually)Free trial duration: 14 daysAutomation4. Appy Pie AutomateAppy Pie Automate is a powerful workflow automation tool designed to streamline business processes effortlessly. Users can create complex workflows, known as Connects, that initiate actions based on trigger events in one application and perform subsequent actions in another.Connects in Appy Pie Automate enable users to efficiently manage multiple tasks simultaneously, reducing manual effort and enhancing productivity.Key featuresAutomation: Build automated workflows (Connects) based on conditional triggers.App Integration: Seamlessly integrates with a wide range of apps and devices.Customization: Define triggers and actions to automate tasks precisely as needed.Sync: Synchronize tasks and calendars across various platforms for unified management.Appy Pie Automate supports extensive integrations, including Mailchimp integrations, ensuring compatibility with essential tools for marketing and communication.This tool is ideal for businesses seeking to automate repetitive tasks and optimize workflow efficiency without requiring extensive coding knowledge.Pricing: Starts at $12/mo. with Enterprise plans available.Free Trial Duration: 7 days5. ZapierZapier is a productivity tool that automates workflows by linking different apps and services without any coding.Users set up multistep automations, called Zaps, that depend on trigger events in one app and a resulting action performed in another app.Zaps allow users to complete multiple routine tasks at once, simplifying repetitive processes.Zapier is compatible with a diverse array of apps, making it a flexible solution. It also provides scheduling support, formatter tools, and webhooks to customize Zaps according to any business requirements.Key featuresAutomation workflowsMultistep ZapsTriggers and actionsIntegrationPricingStarts at $19 per monthFree trial duration: 14 daysProject management6. LeadSquaredLeadSquared is an advanced sales automation and CRM platform designed to streamline sales processes and drive business growth. With its intuitive interface and robust features, LeadSquared empowers sales teams to efficiently manage leads, track customer interactions, and close deals faster.The platform offers comprehensive tools for lead scoring, email automation, task management, and advanced analytics, ensuring that you can make data-driven decisions and optimize your sales strategy.Key featuresLead Scoring and Management: Prioritize leads effectively with dynamic scoring based on engagement and behavior, ensuring the sales team focuses on the most promising prospects.Email and Marketing Automation: Create, schedule, and track email campaigns with ease, automating repetitive tasks to nurture leads and maintain consistent communication.Sales Pipeline Management: Visualize and manage the sales pipeline with customizable stages, allowing to track the progress of each deal and forecast sales with accuracy.Task and Activity Management: Stay organized and boost productivity by assigning tasks, setting reminders, and tracking all customer interactions in one centralized platform.Pricing: Available upon request7. AsanaAsana is a versatile project management productivity tool known for its user-friendly interface.This productivity software handles work tracking and facilitates team collaboration with organizational tools.Strategic planning is enhanced through goal setting, portfolios, and reporting dashboards. Automation capabilities, forms, and templates streamline operations.With customizable workflows and strong integrations, Asana is essential for project management and team coordination.Key featuresTask management: Create, assign, and track tasks with due dates and prioritiesProject planning: Visualize project timelines with boards and Gantt chartsIntegrations: Connect with various apps to enhance functionalityCustomization: Adapt fields and templates for better task organizationPricingStarts at $10.99 per user/monthFree trial duration: 30 days8. nTasknTask is one of the project management productivity tools that combines task management, time tracking, and collaboration into one solution.It optimizes productivity with Gantt charts, risk management, and meeting modules.It includes Kanban boards for visual workflow management and effective team interactions.nTask seamlessly integrates timesheets into daily operations. It revolutionizes project and task management, empowering teams to achieve their goals with clarity and control.Key featuresProject management: Comprehensive tools for task and project managementTime tracking: Built-in time tracking features for better productivity analysisCollaboration: Discussion boards, document sharing, and team collaborationGantt charts: Visualize project timelines and dependenciesPricingStarts at $3 per monthFree trial duration: 7 days9. TrelloTrello is a well-regarded project management productivity tool that visualizes workflows, making project collaboration smooth and satisfying for support agents.Its intuitive design makes it simple to create and arrange tasks utilizing an eye-catching virtual board system.Effective monitoring and categorization are ensured by features like labels, checklists, and adjustable deadlines.For real-time collaboration, Trello easily integrates with other productivity apps, such as Slack and Google Drive.Trello also has an integrated automation solution, Butler, that helps teams work more efficiently by automating tedious activities.Key featuresVisual project management: Organize tasks on boards with cards and listsCollaboration: Assign tasks, comment on cards, and share boardsAutomation: Automate workflows and tasksPricingStarts at $5 per user/monthFree trial duration: 14 days10. GanttPROGanttPRO is an online project management productivity software designed to enhance productivity and collaboration within teams.At its core, GanttPRO provides a visual representation of project timelines through Gantt charts, allowing for clear and intuitive tracking of project progress.Users can select a grid view for detailed task information, a board view for agile project management, and a portfolio view for an overview of all ongoing projects.Key featuresInteractive Gantt charts for project planningTask dependencies and critical path analysisTeam collaboration with real-time updatesResource management and workload trackingPricingStarts at $7.99 per user/monthFree trial duration: 14 days11. ProofHubProofHub is a productivity software that revolutionizes project management and team collaboration.It promotes organization, accountability, and seamless communication. Users can assign tasks, manage workflows, and track time easily.It centralizes and streamlines processes, enhances collaboration, and encourages a cooperative workspace.Its real-time chat and comprehensive time tracking features ensure swift teamwork and effective time management.Key featuresTask management: Visualize task progress and dependencies through task lists and boardsIntegration: Integrate support for popular productivity apps like Google Calendar and DropboxTime tracking: Keep track of time spent on each stepDiscussion and collaboration: Centralize discussions for effective team communicationPricingStarts at $45 per monthFree trial duration: 14 daysTask management12. ClickUpClickUp is a versatile project management tool with customizable features for effective task management, collaboration, and advanced reporting.Its user-friendly interface allows easy switching between views and workflow automation.ClickUp docs and whiteboards facilitate team documentation and brainstorming.Key featuresTask management: Robust tools for creating, assigning, and tracking tasksProject management: Plan and manage projects with customizable featuresCollaboration: Shared workspaces, comments, and document sharingViews: Offers multiple views like Kanban, Gantt charts, and more to accommodate diverse workflowsPricingStarts at $7 per user/month13. TodoistTodoist is a comprehensive task management system that helps users organize, prioritize, and collaborate on tasks efficiently.The intuitive interface allows for quick setup of tasks, recurring due dates, and detailed sub-tasks, all neatly organized within customized projects.Todoist also visualizes progress to help users maintain motivation and focus. This productivity software is compatible across platforms, ensuring access to to-do lists and enabling seamless collaboration whether at your desk or on the go.Key featuresTask management: Prioritize tasks with due dates and priority levelsTo-do listsCollaboration: Real-time updates for collaborative workProductivity tracking: Track completed tasks and set daily/weekly goalsPricingStarts at $6 per user/month for teamsFree trial duration: 30 daysEmail management14. RightinboxRightinbox is a Gmail extension productivity software that transforms your inbox into a powerful tool for email management.With features like email scheduling, recurring emails, and email tracking, it optimizes your email interactions.It seamlessly integrates into Gmail, providing convenient options like send later and email reminders to help you stay organized.By using Rightinbox, users can streamline their email tasks and turn each correspondence into an opportunity for success.Key featuresEmail productivity: Enhances Gmail with features like email tracking and send laterEmail reminders: Set reminders so you never forget an important conversationRead receipts: Get notified when recipients read your emailsMultiple signatures: Set up custom signatures and use the right one at the right timePricingStarts at $ 7.95 per month15. ShiftShift is a productivity tool that simplifies digital workload management by bringing together multiple email accounts, applications, and extensions into a single interface.It improves productivity by offering quick access to emails, messaging platforms, and more. Shift enhances workflow efficiency with focused web tabs, a universal search feature, and customizable workspaces for collaboration.By consolidating all digital productivity apps into one interface, Shift boosts productivity and simplifies managing multiple accounts.Key featuresUnified interface: Centralized platform for managing multiple email accounts and applicationsApp integration: Easily switch between productivity tools, email, and messaging appsCross-platform: Works seamlessly on Windows, macOS, and LinuxOffers focused web tabs and unified search across accountsPricingStarts at $149 per yearFree trial duration: 7 days16. FleepFleep is a flexible productivity tool designed to make teamwork and communication easier.Its smooth email integration makes it a unique messaging tool that lets you handle discussions without getting bogged down in never-ending email threads.It also streamlines file sharing, making it simple to send and retrieve crucial information.Key featuresTeam chat and instant messagingShared file storage and collaborationTask creation and project coordinationEmail integration for external communicationPricingStarts at €5 per user/monthCommunication17. SlackSlack is a productivity software collaboration hub that streamlines teamwork with messaging, file sharing, and project management.It offers real-time communication and organized channels for easy connection.With automated workflows and message archives, Slack enhances workforce productivity and collaboration.Key featuresReal-time messaging: Instant messaging for team communicationChannel organization: Structured channels for organized discussionFile sharing: Share documents, images, and files within the platformIntegration hub: Connects with a wide range of third-party apps for enhanced functionalityPricingStarts at $8.75 per user/monthFree trial duration: Contact for info18. GoTo MeetingGoTo Meeting is a versatile web conferencing productivity software that enhances virtual collaboration.Users can host and join meetings from any location.It offers features like screen sharing, recording, and note-taking, keeping participants organized and productive.The user-friendly interface provides clear audio and video for interaction and content sharing.GoTo Meeting easily transforms online meetings into dynamic conference calls, and keeps scheduling and starting meetings simple.Key featuresVideo conferencing: Host virtual meetings with high-quality video and audioScreen sharing: Collaborate by sharing screens during meetingsMeeting recording and transcriptionPricingStarts at $12 per organizer/monthFree trial duration: 14 days19. LoomLoom is a video messaging productivity software that allows you to record your screen, camera, microphone, and application audio.It automatically saves videos to the cloud and instantly provides a shareable link.Key features Video messaging and screen recordingQuick and easy video creationScreen capture for demonstrationsCommenting and feedback on videosPricingStarts at $12.50 per creator/monthFree trial duration: 14 days20. ChantyChanty is a flexible productivity software that improves teamwork and communication.Its user-friendly design integrates task management, video calling, and messaging.Its robust search function finds information fast, saving you time and effort.Chanty integrates with other apps to bring data together from wherever your team works.Features like video conferencing and voice calls improve team communication even further, fostering a cohesive and effective work atmosphere.Key featuresApp integration: Connect with third-party apps to enhance functionalityTask management: Create, assign, and track tasksVoice and video calls: Real-time communication for remote teamsPermissions: Define roles and assign access levels to team membersPricingStarts at $3 per user/monthTime tracking 21. TogglToggl Track is a reliable productivity software for tracking employee timesheets. Its user-friendly interface allows for effortless time tracking across projects.The software’s reporting capabilities provide insights into work habits, benefiting freelancers, teams, and businesses.By replacing traditional timesheets and integrating with multiple applications, Toggl saves time and optimizes efficiency.Key featuresTime tracking: Track billable and non-billable hoursReporting: Analyze project timelines and budget allocationIntegration: Integrate with various project management productivity toolsPricingStarts at $9 per user/monthFree trial duration: 30 days22. HarvestHarvest is a productivity tool for freelancers and project management teams.It focuses on accurate time tracking, expense tracking, and project budget management. It integrates with project management software for detailed reporting.Harvest simplifies billing processes, provides a clear overview of time allocation, and helps optimize workflow.It allows time tracking through web interfaces, smartphones, and external applications. Harvest is invaluable for productivity, accuracy, and financial transparency.Key featuresInvoicing: Create professional invoices based on tracked time and expensesDelivers intuitive time tracking across platforms and devicesReporting: Generate detailed reports for time analysis and project insightsPricingStarts at $10.80 per user/monthFree trial duration: 30 days23. EverhourEverhour is a useful productivity tool for freelancers and small businesses. It helps with tracking time, improving productivity, and simplifying billing tasks.The productivity app integrates with popular project management tools and allows for clear project planning and expense tracking.With comprehensive reports, users can effectively manage project budgets to promote growth and success.Key featuresTime tracking: Simple and intuitive interface for tracking work hoursBillable hours: Easily distinguish and track billable and non-billable hoursReporting: Generate reports for time analysis and project insightsTeam collaboration: Facilitates team communication on project progressPricingStarts at $8.50 per user/monthFree trial duration: 14 days24. HubstaffHubstaff is a productivity software that facilitates time tracking and increases team productivity.It provides activity monitoring and project management features that allow businesses to streamline operations, monitor remote teams, and optimize project workflows.It can be accessed via mobile or desktop apps.Key featuresTime tracking: Monitor work hours and activitiesProject management: Track projects, tasks, and team productivityInvoicing: Generate invoices based on tracked timePricingStarts at $4.99 per user/monthFree trial duration: 14 days25. ForestForest is a mobile app that boosts productivity by encouraging focused work intervals through a gamified approach, fostering better time management and reducing distractions.It turns concentration into a game, motivating users to grow virtual trees as they focus on tasks.If users leave the app, their tree withers, encouraging them to stay engaged.Experience a peaceful digital forest, with each tree reflecting your attention to tasks. Embrace this unique method, plant your first tree, and watch your forest flourish as a symbol of your accomplishments.Key featuresFocus management: Encourages focus by growing virtual trees during work sessionsGamification: Users earn rewards for avoiding distractionProductivity tracking: Analyzes daily focus patterns and screen timeCustomization: Allows users to set their focus duration and preferencesPricingForest is available in free or paid formats for Android, and is only available as a paid app for iOS. It is also available as a Google Chrome extension.26. PaymoPaymo is one of the productivity tools for small- and medium-sized businesses that enhances productivity.It integrates resource scheduling, Gantt charts, and invoicing to optimize workflows and improve efficiency.With robust time tracking features, Paymo allows users to monitor jobs accurately and generate informative reports.Paymo’s intuitive interface makes it a valuable partner in project success and business growth.Key featuresProject management: Plan, execute, and track projects with task management featuresTime tracking: Monitor billable hours, time entries, and expensesInvoicing: Create professional invoices based on tracked timeReporting: Generate detailed reports for project insights and financial analysisPricingStarts at $5.90 per user/monthFree trial duration: 15 daysKnowledge management27. Bit.aiBit.ai is a premier document collaboration productivity app that provides a unified space for creating, collaborating, and organizing knowledge effortlessly.With customizable workflows and workspaces, teams can tailor their environment for seamless document management.Key featuresCustomizable workflows: Tailor your collaborative environment for efficient project managementCollaboratibe workspaces: Create dedicated spaces for different projects or teamsAI Genius: Enhance productivity with an AI-powered content creation toolMultimedia integration: Embed rich media in documents for a dynamic and engaging experiencePricingStarts at $8 per user/month28. EvernoteEvernote is one of the versatile productivity tools that provides a centralized platform for comprehensive note-taking, document organization, and multimedia integration that ensures seamless information retrieval across devices.It offers features like task management, document scanning, and web clipping to improve productivity.It is essential for professionals, students, and anyone who values organization.Key featuresNote-taking: Use text, images, audio, scans, PDFs, and documentsOrganization: Utilize notebooks, tags, and a hierarchical structure for efficient organizationCross-platform: Evernote syncs notes across devices for accessibility on the goPowerful search capabilities and customizable dashboardPricingStarts at $10.83 per monthFree trial duration: 14 days29. Dropbox PaperDropbox Paper is a productivity software that provides collaborative workspaces and streamlines document-centric tasks.Key featuresReal-time collaborative document editingTask assignment and inline commentingIntegration with Dropbox for file storageSupport for multimedia content in documentsPricingIncluded with Dropbox, which starts at $20 per user/month for teams.Free trial duration: 30 daysNote-taking30. SimplenoteSimplenote is one of the productivity apps that is an effective and easily accessible note-taking program.Its elegant design makes seamless cross-device synchronization possible.Orderly management of notes is encouraged by its uncluttered design.A smooth note-taking experience is facilitated by features like version history, labeling, and quick syncing.Simplenote is among the useful productivity apps for organizing processes and taking notes while on the go.Key featuresMinimalist note-taking: Quick and easy note creation with a clean interfaceSynchronization: Sync notes across devicesTags: Organize notes with tags for easy retrievalCollaboration: Share and collaborate on notesPricingFree, but provides an optional $19.99 per month subscription to support Simplenote’s development.31. Google KeepGoogle Keep is among the user-friendly note-taking productivity apps that boosts productivity.It includes support to create, store, and manage notes, lists, and reminders.Accessible on multiple devices and browsers, it is widely used for individual and collaborative note-taking.Its intuitive interface resembles digital sticky notes, enabling users to jot down thoughts and to-dos anytime, anywhere.Key featuresSimple note-taking: Capture and organize notes, checklists, and imagesReminders: Set reminders based on time or locationCross-platform sync: Access and sync notes across devicesOrganization: Color-code and label notesPricingIncluded with Google Workspace, which starts at $6 per user/month for businesses.Free trial duration: 14 days32. Box NotesBox Notes is a game-changing productivity software that transforms team collaboration on documents.This online note-taking productivity software simplifies note creation and real-time sharing while boosting productivity with its extensive version history, robust templates.The interactive commenting features fosters efficient teamwork and document management.With its live editing feature, Box Notes guarantees secure and effortless idea flow among team members.Key featuresCollaborative note-taking: Create and edit notes in real time with team membersIntegration with Box: Allows seamless access to cloud storageRich embeds: Preview Box files like videos and presentations inside a notePricingStarts at $5 per user/monthFree trial duration: 14 daysThe power of productivity toolsBy integrating the right productivity apps, companies can foster a culture of continuous improvement and agility in any department, enabling them to respond to market demands with finesse and deliver exceptional service that keeps customers coming back for more.Embracing these technologies for small business ideas is not just about keeping up; it’s about setting the pace in a world where exceptional operational efficiency and customer delight go hand in hand.Schedule a free trial or book a live demo of LIKE.TG to experience the various features that can maximize your support agents’ productivity. If you have any questions, don’t hesitate to contact the LIKE.TG team.We hope you found this blog on productivity tools helpful and insightful. We’re eager to hear your feedback. How have you incorporated productivity tools into your day-to-day work?Do you have any advice or strategies for improving team collaboration and streamlining workflow processes using these productivity apps? Share your suggestions and experiences in the comment section below.

To establish lasting relationships with customers, mastering effective communication is essential.Numerous companies have incorporated live chat support as one of their key communication channels for customer service.This comes as no surprise, given that a study by Forrester indicates that 42% of consumers favor companies that have a live chat option on their websites, a significant increase from 27% in 2019.So, what steps should companies take to fully leverage their live chat support feature? What do they stand to gain from integrating one into their customer service?In this article, we’ll explore the benefits of live chat support, share some best practices for implementation, and showcase real-world examples of how businesses use live chat to achieve success. What is live chat support?Live chat support is a way for customers to instantly communicate with a customer service representative to have their questions answered and concerns addressed.The live chat tool can be embedded in the following:WebsiteMobile appsSocial media platformCustomer support portalsBusinesses utilize live chat support for immediate engagement and to deliver real-time assistance to customers.Key characteristics of live chat supportThe following are the major characteristics of live chat support:Real-time interaction: Live chat facilitates immediate communication, allowing instant engagement between customers and agents for quick problem-solving.Integration with a knowledge base: Live chat programs seamlessly integrate with knowledge base systems to empower support agents to provide accurate information during customer interactions.Proactive engagement: Live chat makes it easy for users to initiate conversations with businesses. This makes it more likely that the support team can resolve their issues before they can complain in feedback mechanisms like reviews.Accessibility: Live chat can be accessible from any device with an internet connection, providing customers with convenient and flexible communication and customer serviceAutomation: Through automation, a live chat can efficiently handle routine queries, gather initial information, and streamline the customer support process, enhancing overall efficiency.Live chat best practices for exceptional customer serviceAdopt the following strategies to maximize on the potential on your live chat tool:Integrate the live chat button in the right placeContemporary clients often lack patience and may leave your website if they run into a problem and struggle to locate help.Examine your customers’ browsing habits to identify areas within your website or application that may require assistance and conveniently position the live chat feature there.Speed up responses with canned responsesQuick responses are one of the main reasons customers prefer live chat over other communication channels. Craft canned responses to provide uniform responses and significantly improve your response times.Collaborate with your team to create a detailed collection of canned responses tailored to the typical situations they face in live chats.These replies should be crafted to sound conversational and warm to establish a personal connection with your customers.The canned responses should be customized where appropriate to retain a natural tone that doesn’t make customers doubt the presence of a human on the other end of the conversation.Train your agents effectivelyProvide live chat agents with extensive training on your products, services, and company policies.Equip them with essential customer service skills like active listening, problem solving, and expressions of customer empathy to enable them to go the extra mile to achieve customer satisfaction.Offer support in multiple languagesIf you serve a global customer base, offering live chat support in multiple languages caters to non-English speaking customers and improves their experience.Use translation software to demonstrate your commitment to inclusivity and global reach.Add a human touch to personalize the chatEven though live chat is a text-based interaction, the use of a personal touch can make a big difference in shaping customer perceptions.Always greet customers with their name and refer to their past interactions whenever possible to ensure they know you are up to speed.Tailor your communication language, tone, and style to meet the customer’s preferences. You can also use appropriate emojis to create a warm and friendly atmosphere for the customer.Add video to the live chat support experienceFor more involved conversations, face-to-face interactions tend to be more engaging and satisfying because customers can see the agent to whom they are talking.Apart from cultivating a sense of trust, video chat can also help explain complex issues or instructions that would otherwise be challenging to explain via text alone.Agents can also share their screens or use co-browsing features during the chat session to guide customers through technical step-by-step procedures.This improves team efficiency and saves time for both parties involved.Establish clear criteria for intelligent chat routingLive chat software can support the use of intelligent chat routing so customer inquiries are sent to the appropriate agent or department according to set criteria.Establish clear protocols for directing, transferring, and escalating chats to guarantee that each new chat is picked up by an appropriate agent quickly.Monitor performance and continuously update the live chat toolTreat live chat software as an evolving tool. Examine key performance metrics like response times, chat duration, resolution time, and customer satisfaction scores.Regularly review and update your live chat strategy to ensure optimal performanceFurthermore, ensure that you stay updated with new technologies and trends in live chat support to continuously enhance the customer experience and stay ahead of the curve.Use tags for proper categorization of chatsCategorizing customer interactions through tags is considered a top practice for managing live chats.This function allows agents to classify chat sessions according to their subject matter or other parameters.Assigning labels such as product inquiry, technical issue, or pricing to ongoing chats enables you to sort these issues and refer to them in the future.This practice streamlines the monitoring of particular interaction types, aids in recognizing frequent concerns, and helps in the training and onboarding of new team members.Integrate live chat with other toolsConnect your live chat platform with your customer relationship management tool, help desk ticketing system, knowledge base software, or other customer data systems to allows agents to access vital information quickly and provide seamless support.You can also integrate live chat with other support channels so that agents can seamlessly switch between them, if necessary, without losing context or having to repeat information.For example, an agent can ask a customer to switch to email to attach a file following a conversation they just had in the live chat window.Request customer feedback after every conversationThe live chat feature is not solely for addressing inquiries and providing information. It’s an avenue for gathering customer feedback.Include a customer satisfaction survey at the end of each chat session to collect feedback on the quality of the interaction.Solicit ideas on how you can improve the effectiveness of the live chat tool.Optimize the live chat tool for mobile useA significant number of users access websites via their smartphones and therefore expect to access customer support on the move.Ensure that the live chat features on your website are compatible with mobile devices.By enhancing your live chat for mobile compatibility, you unlock more accessibility and convenience, enabling customers to reach your support team whenever and wherever they have need.Benefits of live chats that businesses should knowWith the use of a live chat tool, businesses can have real-time conversations with their customers. This has many advantages.Enhances customer engagementLive chat allows businesses to engage with customers and provide them with instant answers and resolutions. This improves response time, personal connections, and reduces cart abandonment.Live chat also allows businesses to proactively engage with clients and increase customer interactions.By providing convenient and accessible communication, live chat helps businesses build stronger relationships and encourages customers to return.Improves customer satisfactionThe immediacy and efficiency that live chat provides makes customers feel their time is valued and that the support teams take their concerns seriously.A live chat can help create a loyal customer base that knows it can rely on quick support from your company.Increased efficiency for businessLive chat allows support agents to:Handle numerous conversations simultaneouslySwiftly respond to customer inquiriesResolve issuesSuccessfully finalize transactionsThis heightened efficiency not only reduces operational costs but also improves the overall effectiveness of the business, leading to increased profitability and growth.Provides valuable data insightsThrough live chat support you can get real-time data on customer interactions in order to evaluate:Customer behaviorAgent performanceCustomer feedbackConversion ratesAnalyzing this data can reveal trends, identify customer needs, and give you ways to optimize product offerings.Additionally, live chat data can contribute to important performance metrics like response times and resolution rates, providing insights into operational efficiency.Boost in sales and conversionsLive chat software helps in guiding customers seamlessly through checkout, answering questions before they become irritated, making recommendations based on the customer’s needs, and guiding them to the best option for their situation.It’s like having a personal shopper to give them tips whenever they want them, resulting in a win-win for both the customer and the company.This proactive customer support and guidance have proven to boost online sales and conversions. In fact, according to Zippia research, live chat is known to increase conversion rates by 40%.Provides accessibility and convenienceLive chat can allow customers to receive immediate assistance at any time, irrespective of the device used and their location, eliminating the need to wait on the phone or for email responses.If a company can offer 24/7 availability, it’s particularly helpful for customers in different time zones or with busy schedules.Builds trust and credibilityLive chat is a powerful tool that builds customer trust and credibility by providing immediate assistance and demonstrating a business’s commitment to customer service.This real-time interaction assures customers that help is just a chat message away.Ultimately, a trustworthy and credible business attracts loyal customers, contributing to long-term success.Competitive advantageLive chat helps businesses deliver a high level of responsiveness in a world where consumers expect quick and efficient service.This responsiveness can distinguish a business from its competitors, many of whom may still rely on slower, less interactive forms of customer service.Offers personalized customer experienceBy providing real-time, one-on-one conversations, live chat can address individual questions, offer personalized product recommendations, and deliver customized solutions.This level of personalization enhances the customer’s experience, making them feel valued and understood.Reduces support costsUnlike traditional phone-based systems that restrict agents to one-on-one conversations, live chat platforms let them manage several interactions concurrently.This multitasking capability cuts down on the necessity for a larger support team, which in turn translates to cost savings for businesses.Companies can optimize their support operations, delivering prompt, efficient service while maintaining a lean staffing model.Live chat support examples from real brandsHere are some real-life examples of live chat support:Bank of AmericaBank of America provides live chat support for its customers to get help with their banking needs. Customers can chat with a customer service representative to:Discuss account detailsReport lost or stolen cardsGet help with online bankingReceive guidance on financial productsThe live chat feature is particularly useful for customers who need immediate assistance but do not wish to visit a branch or wait on hold for a phone representative.The bank ensures secure and private communication to protect sensitive financial information during the chat sessions.AmazonAmazon, the largest e-commerce platform in the world, offers live chat support to assist customers with inquiries regarding product details, ordering, shipping, returns, and refunds.When a customer visits the Amazon help section and selects an issue they need help with, the website often proposes the option to chat with a representative.Amazon’s live chat support is known for being responsive and helpful, allowing customers to resolve their issues quickly without the necessity of a phone call.MicrosoftMicrosoft offers live chat support on its support website for a variety of its products, including Windows and Office.Customers can use this support when they are experiencing technical difficulties, need help with software installation, or have questions about product features and licenses.Integrate live chat support to enhance the customer service experienceLive chat is not just a communication tool; it’s an opportunity to cultivate real-time engagement and build enduring customer relationships.By implementing best practices and using the right software, you can create a seamless and personalized live chat experience that keeps your customers returning to your brand.Soon, LIKE.TG will introduce its Live chat feature and some advanced functionalities by March 2024, which could be the perfect solution for enhancing customer interactions. Stay tuned with us to experience the exciting new features coming your way!Contact usto schedule a live demo to discover how LIKE.TG can enrich your customer experience.Or sign up for a free trial to get instant access today.I hope this article serves as a valuable companion on your live chat support journey. Do you have any questions or additional ideas?Feel free to share your feedback in the comment section below.Recommended readsWhat is Customer Service? The Ultimate Guide20 Best Customer Service Tips for Better Support in 20247 Great Benefits of Customer Self-Service Portal

The failure or success of a customer relationship depends on the customer’s overall experience with the company’s customer service. Customers tend to stay when they have positive experiences and leave for a competitor when the service was inadequate or frustrating. According toZippia, 91% of customers are willing to leave a business for a competitor after one poor customer service.So, aiming your support team toward meeting or exceeding customer service expectations is key. But do you know what the customer service experience is or how to implement the most effective strategies?In this article, we will take you through creating a strategy for the best customer service experience and the benefits of implementing one. What is customer service experience?The customer service experience refers to customers’ overall feeling andperceptionof a company throughout their interactions with it.It involves every touchpoint a customer has with the business, both online and offline. This includes:Ease of use and completeness of a company’s websiteAny pre-purchase contact initiationThe purchasing processIssue triage, problem resolution, and customer supportCustomer follow-up, feedback, and post-service relationsCompanies that prioritize excellent customer service are more likely to establish brand loyalty in their clients and create a positive brand image. Conversely, poor customer service can lead to customer dissatisfaction, negative reviews, and potential loss of customers.Tips for delivering the best customer service experienceImprovement of the customer service experience is an ongoing commitment that involves consistent dedication rather than a one-time attempt. Thus, it is important to plan effectively.Following are a few steps and strategies to implement in order to enhance your customer service experience.Understanding customer needsThis strategy involves identifying, meeting, and having thorough awareness of the wants, preferences, andpain pointsof your clients.This can be achieved by:Collecting and analyzingcustomer feedbackSending out customer satisfaction surveysConducting market research and interviewsChecking social media mentions and commentsOnce you’ve identified your customers’ needs, you can discuss them with the appropriate teams and departments, tailor product features, and implementcustomer experience optimization strategies. This can help you meet your customers’ expectations and gain insight into what drives your customers’ satisfaction.Going beyond your customers’ expectationsBusinesses can exceed customers’ expectations and leave a lasting positive impression on customers through:Delivering a product earlier than promisedProviding an extra level of service that the customer didn’t expectGoing the extra mile in helping customers when neededBuilding acustomer-centric cultureTo develop acustomer-centricculture, ensure that all staff members prioritize and value customer concerns and happiness.This involves:Aligning your core values, procedures, and goals with customer satisfactionPersonalizing interactionsTraining agents to understand client needs as well as take responsibilityPromoting active listening andempathy in customer serviceEmpowering your employeesProvide your employees with the resources, confidence, and time to complete tasks and tackle responsibilities. Confident employees are proactive and productive, and they’re not afraid of sharing new ideas or making mistakes.Therefore, providing comprehensive training and ongoing support will ensure that your frontline staff have the knowledge, skills, and tools to address customer inquiries, resolve issues, and make decisions autonomously.Additionally, encourage a culture where employees feel valued, trusted, and empowered to take ownership ofcustomer interactions. This leads to faster resolutions and higher levels of customer and employee satisfaction.Offering proactive customer supportAnticipate the needs and concerns of customers throughout their journey and provide solutions to common difficulties that they may face. Employ preventive measures to minimize their impact.Proactive customer servicecan include:Analyzing customer data for predictive patternsIntegrating technology such asAI in customer supportTracking and implementing customer feedbackProviding timely updates on order statusesImplementing solutions likeknowledge basesAnnouncing product releases, service changes, and relevant industry newsBy adopting a proactive customer support approach, you can prove to your customers how dedicated you are to customer satisfaction.Providingseamless multichannel supportOffering multichannel support lets clients get same level of support via the means of contact with which they are most comfortable. Customers expect to communicate with businesses over a range of channels. Therefore, you need to provide 24/7 customer support on multiple communication channels to ensure customers receive assistance when they need it.These channels can be:EmailLive chatSocial mediaWeb formsImportance of an exceptional customer service experienceEnsuring you deliver the best customer service experience has the following advantages:Boosts word-of-mouth marketing and brand reputationWhen customers are satisfied, they willingly share their positive experiences with people they know and online platforms. Positive experiences shared by the customers improve a brand’s reputation, fostering trust and credibility.Additionally, positive customer service experiences acts as a key differentiator in competitive markets and often become the deciding factor in a customer’s purchasing decision.Reduces customer churnAccording toKhoros’s survey, 65% of customers leave for a competitor after a poor customer service experience.Offering empathy and quick resolution of customer concerns can build customer confidence in your brand and significantly reducecustomer churn.This contributes to the sustainability and success of a business.Builds customer trust and loyaltyDelivering outstanding customer service is essential to gaining lasting customer loyalty and trust.When customers feel valued, heard, and supported, they are more likely to feel lasting affinity toward a brand. They will keep coming back to make more purchases.Enhances employee satisfactionInvesting in the training, recognition, and support that give employees the ability to deliver excellent customer service also contributes to higher job satisfaction and morale within the business. Most people like being able to do their job well.This leads to better customer interactions, positive attitudes, and favorablecustomer relations.Examples of great customer service experiencesThe following are the real-life examples of businesses that have proved to offer the best when it comes to delivering customer service experiences.ZapposZappos is an online retailer for shoes and clothing that is known for its exceptional customer service.According to thiscustomer story on Consumerist, a customer named Jay purchased shoes on Zappos (since they were the cheapest) for a wedding he was to be the best man in. Unfortunately, his package was routed to the wrong location and couldn’t arrive on the day he was supposed to travel to the wedding location.He called Zappos and shared his dilemma. The customer service agent immediately solved his issue by upgrading his account to VIP in order to send another pair of shoes to his destination.He then said, “On top of completely taking care of my problem and adding the “VIP” bonus, she then issued a complete refund. Free shoes. Unbelievable. Zappos has earned a customer for life.”This is a customer blown away by the great customer service experience he received. By sacrificing a small amount of profit in one transaction, Zappos earned a raving review from a newly loyal customer whose story was spread across the internet. That’s cheap, excellent marketing.DisneyDisney is known for its magical experiences and exceptional customer service. They always go above and beyond to exceed guest expectations, whether it’s at their theme parks or on their cruise lines.One example of their outstanding service is astory posted on LinkedInby Liz Richardson, a Disney fan who had a disappointing experience with customer service at Disney World resorts.Concerned, she sent a thoughtful email detailing her experience to the designated customer feedback address, but also, on a whim, to the president of Disney. Surprisingly, she received a call from the VP of Disney World within an hour.The VP apologized and promised additional employee training.Additionally, as compensation, Disney gifted her family a four-night stay, including park tickets and free dining. Richardson’s family were annual visitors to the parks, and this immediate response taking full responsibility and offering rectification not only kept them as annual visitors but maintained Disney’s top reputation with anyone who read her story.Revive your business with outstanding customer service experienceThe key to a greatcustomer service experienceis to make your customers feel valued at every touchpoint.Therefore, it is important to perfect your customer service by implementing key strategies.To enjoy the fruits of an enhanced customer service experience, you can also try usingLIKE.TG. LIKE.TG is sophisticatedhelp desk softwarethat transforms your customer support system.Organize your customer emails into tickets automatically, implement safeguards to make sure no customer falls between the cracks, and provide knowledge bases to let your agents and customers easily access information they need.Schedule a30-minute live demoto discuss and see for yourself how LIKE.TG can improve your support team’s workflow and customer service. Or start a15-day free trialto let your team test out LIKE.TG’s features. If you have any questions, please feel free tocontactLIKE.TG’s supportteam.Please share your thoughts and experiences with different customer service strategies in the comments section. Your feedback is highly valued!

To deliver instant replies and smooth experiences, businesses need to harness technology that facilitates real-time engagement and communication. Live chat software is the key to achieving this.It has become a vital tool for businesses that creates direct access between the consumer and customer service for prompt resolution of issues and answers to questions.In this blog post, we’ll explore the essentials of live chat software and its functionality and introduce you to some of the top live chat solutions available today. What is live chat software?Live chat software is a tool that enables customers to have real-time, back-and-forth conversations with support agents for immediate assistance.It usually appears as a chat widget or pop-up on the bottom-right corner of a website, allowing users to initiate conversations with customer support and seek immediate assistance while browsing.Live chat software is commonly used for customer support, sales, or general communication on websites or within applications.How doeslive chatwork?Live chat facilitates instant support directly from a website or application. Live chat support appears as a small chat box or button, often labeled Chat Now or Help.By clicking on this chat widget, a customer opens a chat window, types their message, and sends it.This message is then relayed to the customer support team as a notification of the incoming chat and an agent can respond to the customer in the same chat window.This allows for a real-time, two-way conversation between the customer and the agent.Good live chat software may offer additional features, such as:Pre-chat forms: Forms collect customer information, like name and email, before the chat begins to contextualize the conversation and assist the agent in providing better support.Automated messages: An initial message informs customers of working hours or offers to take a message.Offline support: Allows customers to leave a message through the chat window in cases where live support isn’t available, so an agent can respond later via email.List of best live chat software and appsSelecting the best live chat software for your business can be challenging. We are providing an introduction to the best live chats for customer service to enable you to choose the one that best aligns with your specific business requirements.1. OlarkOlark provides tools for real-time communication that make it easier for small and medium-sized businesses to connect with their customers.Olark is an easy-to-use platform for engaging with website visitors.FeaturesUser-friendly interfaceIntegrationsAutomated chat routing and distributionTeam performance monitoringAutomated translationReal-time trackingPricingStarts at $29/user/monthFree trial: 14 days2. TidioTidio is a live chat app that allows e-commerce platforms and small businesses to talk to customers in real-time.It aims to provide businesses with tools for engaging customers and centrally managing messages across different channels.FeaturesCustomization optionsAI assist featuresIntegration with popular platformsAutomated responsesPricingFree plan available for 50 conversations/monthPaid plans start at $29/100 conversations/monthFree trial: 7 days3. ChatraChatra is live chat software for websites. It monitors visitors in real time and facilitates group chat even when you are offline.It enables businesses to answer customers’ questions, solve problems, and assist customers in making purchases.FeaturesOffline messagingCustomization optionsIntegrationsChat historyAutomation capabilitiesAnalytics and reportingPricingFree plan available for one agent.Paid plans start at $17/user/month.Free trial: 10 days4. UserlikeUserlike is live chat software with customizable chat widgets and smooth integrations. Businesses can interact with visitors on their websites in real time, providing immediate communication.Userlike lets companies adapt chat features according to their unique requirements and workflows.FeaturesCustomizable brandingIntegration optionsAutomated chat routingAuto translationCustomer feedbackPricingFree plan available for one agent.Paid plans start at $90/month/4 agents.Free trial: 14 days5. ChaportChaport is a live chat tool designed to be simple. It includes features like chat routing and proactive messaging to enable businesses to communicate with their website visitors in real time.This solution is suitable for small to medium-sized enterprises who are looking for an easy-to-implement live chat system.FeaturesUser-friendly interfaceAutomation capabilitiesIntegrationsReportingMultilingual supportCustomization optionsPricingFree plan available for two operators.Paid plans start at $29/4 operators/monthFree trial: 14 days6. LiveChatLiveChat provides a customer service platform that enables immediate connection with clients to resolve their inquiries.It allows for instant communication between businesses and customers, thereby enhancing customer support and interaction on websites.FeaturesCustomizationAutomated chat routingAdvanced reportingIntegrationPricingStarts at $20/1 user/monthFree trial: 14 days7. AcquireAcquire is a customer communication platform that allows businesses to interact with their audience through various channels for customer support.It includes live chat, video calls, and co-browsing features. Its goal is to enhance customer engagement by providing a comprehensive suite of tools for real-time interactions.FeaturesCo-browsing and screen sharingAutomated canned responsesAI assist featuresPrivate chat notesMultilingual capabilitiesReportingPricingStarts at $500/month plus $25/user/monthFree trial: Contact sales8. Zoho DeskZoho Desk, which is part of the Zoho suite, has a live chat tool that aims to minimize wait times and facilitate real-time assistance.The live chat tool comes with an AI-powered assistant that can answer basic questions using your knowledge base.FeaturesCustomization optionsAutomationFeedback formsIntegration capabilitiesChat routingReportingPricingStarts at $40/user/monthFree trial: 15 days9. LiveAgentLiveAgent is a multipurpose live chat software for communicating across various channels. It combines live chat, ticketing, and automation in a single platform for customer support and tracking of issues.With its real-time chat function, businesses can chat live with customers on their websites.FeaturesPersonalized chat invitationVisitor activity trackingCustomization optionsAnimated chat buttonsIntegrations with popular toolsAutomated chat distributionPricingStarts at $9/user/monthFree trial: 14 days10. SendPulseSendPulse’s live chat tool comes with a bunch of other features like chatbot integration, a built-in CRM, or a mobile app that helps manage your conversations on the go.SendPulse offers a chatbot builder that integrates with ChatGPT and works with Instagram, Facebook, WhatsApp, Telegram, and Viber.Features:Intuitive drag-and-drop builderCustomizable live chat windowSingle dashboard for multiple messengersDeals are automatically created in CRM (customer action triggered)Dedicated mobile appPricingPaid plan starts at $8 per month if paid annually.Free trial: 7 days.11. HubSpotHubSpot live chat is an integral part of its all-in-one marketing, sales, and customer service platform.The live chat tool facilitates communication by letting businesses interact with customers immediately.FeaturesCustomizationChat history for easy record-keepingIntegrations with Slack and HubSpot CRMAgent performance monitoringPricingFree plan available.Paid plan starts at $15/users/monthFree trial: 14 days12. ZendeskZendesk‘s live chat software is an essential component of its customer service platform, allowing businesses to communicate with customers.It can be integrated with other support tools and offers a user-friendly interface for engaging with website visitors in real time.FeaturesIntegrationsCustomization optionsAI and intelligent responsesChat tagsReportingPricingStarts at $55/user/monthFree trial: 30 days13. IntercomIntercom is a customer communication tool that offers live chat as one of its core features. It allows businesses to send customized messages based on customer information.Intercom also provides reporting tools so businesses can track the outcomes of their live chat interactions.FeaturesAutomated responsesIntegration optionsReporting and analyticsChat historyTeam performance monitoringPricingStarts at $39/agent/monthFree trial: 14 daysFeatures of live chat toolsBusinesses should consider the following key features when choosing a live chat solution.Real-time messagingThis is the core feature of live chat tools. It allows for instant communication between customers and customer support representatives. Customers can send messages, ask questions, and receive responses immediately.Real-time messaging tools include:Live typingAutomatic responsesLive translatingAutomated conversation solvingCollaboration toolsThese are features within the live chat platform that allow internal communication among customer support or sales teams to work together.They allow agents to discuss customer inquiries, share information, and collaborate on resolving issues when needed.These tools include:Group chatsTagsPrivate notesFile sharingPrivate messagingChat widgetsChat widgets are the interface for live chats that integrate into a company’s website or mobile app interface.They serve as an immediate touchpoint for visitors to ask questions, seek support, or engage with the business without navigating away from the page they are on.These widgets typically appear as a small icon or chat bubble in the corner of the screen, and when activated, expand into a chat interface where users can interact with a representative or an automated chatbot.Reports and analyticsThis feature provides businesses with valuable insight into their live chat performance. These tools generate data such as:Chat durationResponse timesNumber of chatsCustomer satisfaction scoresChat-to-conversion rateBy evaluating these reports and analytics, businesses can assess and improve the effectiveness of their customer service, identify areas for improvement and make informed business decisions.ChatbotsChatbots are AI-driven programs that chat live online with a customer whenever support agents are away or occupied.They simulate human conversations, independently handle repetitive and common inquiries and pass on more complicated requests to support agents. This helps businesses improve productivity and scale more efficiently.Canned responsesThese are prewritten messages that customer support agents use to respond quickly to common issues or frequently asked questions. Canned responses save time, ensure consistency and improve knowledge sharing for new support agents.Teams can create a library of predefined messages.IntegrationIntegration features in live chat tools allow seamless connectivity with other business software platforms and systems.They ensure that data is synchronized across various platforms, providing a unified view of customer interactionand improving workflow efficiency and productivity.Live chats are commonly integrated with the following:Customer relationship management (CRM) softwareHelp desk solutionsSocial media platformsE-commerce platformsQueue managementThis feature operates as a virtual waiting list that organizes chat requests based on predefined rules, such as first-come, first-served or priority levels, allowing customer service representatives to address issues in an orderly manner.Effective queue management provides customers with estimated wait times and the option to schedule a chat session if immediate support isn’t available.Chat transcriptsChat transcripts enable seamless tracking of customer interactions, ensuring continuity in service and personalized support.This archival tool enhances agent performance by providing immediate access to past conversations, facilitating informed responses and efficient resolution.It also serves as a valuable reference point for quality assurance and ongoing relationship management with clients.Advantages of integrating a live chat applicationModern consumers tend to have a low tolerance for delays and may abandon a transaction when an issue arises and support is not readily available.Integrating a live chat button within your website offers a convenient way for customers to seek help without having to switch apps.Following are some other benefits of integrating live chat applications.Increases efficiencyThe use of a live chat app allows customer service representatives to engage in several chat conversations at once, which is not possible with traditional communication like phone calls.As a result, more customer queries can be addressed in less time, improving the overall efficiency of the customer service process.Improves profitsA live chat lets you keep your customer service team smaller for longer, as one representative can handle multiple chats simultaneously. Offering online assistance lowers the rate of cart abandonment.Younger customers are increasingly more comfortable with online means of communication and expect quick answers. Live chat gives them that. This increases sales and revenue for a company.Builds long-term relationshipsBy providing prompt assistance, live chat can help establish lasting connections with customers. When customers know they can get efficient help instantly, they will want to come back.This can lead to repeat business and increased customer lifetime value. Moreover, the knowledge gained from chat records can be utilized to customize future interactions, thereby reinforcing these relationships even more.Helps improve customer serviceLive chat can provide in-depth reports on the types of customer support requests received, agent performance, and customer feedback, which can be useful in improving service quality and efficiency.Offers multichannel supportThe inclusion of live chat provides customers with an additional communication channel. It can be embedded within websites and other existing channels like social media and apps to allow customers to choose their preferred method of communication.Integrate live chat software today for instant customer communication!Successful businesses understand that immediate, smooth communication could be the factor that sets them apart from their rivals.Through enhancing engagement, satisfaction, and productivity, live chat has emerged as an indispensable element for enterprises.Find the live chat tool that best aligns with your business needs and budget and watch your customer relationships flourish.Our very own, LIKE.TG live chat software, will be launched very soon. Stay tuned and be the first to utilize our amazing top-grade live chat tool, with the latest features in the market!We hope that you found our blog post helpful. Please share your insights and experiences with different live chat tools in the comments section.Related articles The Best Customer Service Software for 202415 Best Issue-Tracking Software Systems for 202412 Best Knowledge Management Software Tools (2024)15 Best Free Tools for Startups in 2024

Customer service now involves more than just answering calls and emails. It’s about understanding each interaction and predicting what customers will need.Let’s say you work as a customer support manager and that each client interaction is an opportunity to strengthen your customer service.Using customer service analytics helps you understand your customers better and build stronger connections with them.This blog explores customer service analytics, focusing on getting to know the customer’s voice and any details to help provide great service. What is customer service analytics?Customer service analytics refers to the regular collection and analysis of customer data to get valuable insights about the overall customer service to enhance customer support.This process involves gathering data on customer interactions but also information on:Agents’ performanceTicket resolutionTicket response timeCustomer service analytics toolsCustomer experience satisfactionBusinesses can collect customer data from different sources such as message conversation history, transactions, and survey responses.Customer service analytics can help you understand support patterns, know your customers’ wants and preferences, and set business goals.Types of analytics in customer serviceCustomer service analytics can be divided into different categories, such as:Customer journey analyticsInvolves mapping out the various touchpoints and interactions that customers have with a company across different channels and stages of the customer lifecycle.This enables businesses to identify pain points, enhance connection, and improve the overall customer experience.Customer engagement analyticsInvolves analyzing interactions and behaviors through different channels such as social media, email, community forums, or insights obtained from surveys.This helps businesses to understand how customers interact with a brand and create engagement strategies and content to build stronger relationships.By measuring the key metrics businesses can evaluate the effectiveness of their engagement efforts and refine their strategies to better resonate with their target audience.Customer experience analyticsInvolves analyzing customer feedback, behavior, and interactions across multiple connections to understand their satisfaction levels, preferences, and pain points.This enables businesses to improve processes and deliver personalized experiences, thereby enhancing overall customer satisfaction and loyalty.Using insights from customer experience metrics, businesses can identify areas for improvement, tailor their products or services to meet customer needs, and ultimately drive growth through enhanced customer retention and advocacy.Customer retention analyticsIs a process that helps businesses understand why customers stop using their services or products.This process involves analyzing customer feedback, behavior, and interactions to identify the factors that influence customer churn.By using insights from customer retention analytics, businesses can proactively address customer concerns, improve customer experience, and build stronger connections with their customer base.Additionally, businesses can take corrective actions to keep important customers happy and retain them for longer periods.Customer support analytics use casesHow do you analyze customer service data? The following are a few instances of regular uses for customer service analytics:Monitor and analyze the customer journeyIdentify and track the customer journey maps throughout their interaction with your business across various touchpoints.This will help you understand their challenges, identify customer pain points, and improve service delivery for improved satisfaction and loyalty.Businesses can gain valuable insights into customer behavior through customer service analytics.This enables them to improve customer interaction, optimize resource utilization, and maximize agent effectiveness, ultimately leading to cost savings.Evaluate support staff work progressUsing customer service analytics helps businesses keep an eye on how well support agents perform on their tasks.By analyzing the support teamwork progress, managers can identify patterns, use resources well, and set up specific training to make customer support better.Improve in different areas of businessesBusinesses can analyze customer feedback by using customer service analytics to help them identify recurring support issues, and areas to improve, and know what their customers like or dislike.With such insight, these businesses can make the necessary improvements to suit customers’ needs better and prioritize development efforts to address the key concerns. This will enhance the overall customer service experience.Boost customer loyalty and retentionCustomer service analytics help your support teams find unhappy customers who might want to leave or lose trust and apply effective strategies for customer retention to prevent this.Businesses can proactively address customer needs, enhance satisfaction levels, and cultivate long-term relationships, by using insights gained from customer analytics service ultimately fostering loyalty and reducing customer churn.Enhance ticket prioritizationSentiment analysis and difficult issues should be the basis for ticket prioritization and tagging.Customer service analytics can assist businesses in identifying these factors, reducing the likelihood of SLA breaches and ticket escalations.Making better decisions based on the insightsBusinesses discover customers’ behaviors and preferences more deeply through consumer data analysis.The information from this data can assist businesses in making better decisions about product development, marketing campaigns, and service activities.Reduce customer service costs and increase revenueWith customer service analytics, businesses can identify important customers and collect more information on their opinions, suggestions, and purchasing patterns.The information helps businesses improve their products and marketing strategies to reach important customers, leading to more sales and profits.AI in customer service analyticsAccording to a Redixweb study, 83% of businesses worldwide claim that AI is crucial to their operational processes.AI in customer service analytics uses smart techniques to study customer data that can be used to make support better and keep customers happy.Sentiment analysis tools help businesses understand customers’ feelings and emotions, allowing them to address concerns better and improve their brand perception.Predictive analytics methods predict customer behavior, to enable proactive services and create interactions.Businesses can use AI analytics platforms to track customer service KPIs like response times, resolution rates, and customer satisfaction scores.Companies use this data to improve processes and enhance the customer experience.As a result of using AI in customer service analytics, businesses can streamline customer service processes with AI technologies by;Building long-term customer relationshipsEnhancing overall customer service performanceMonitoring customer service analytics helps businesses understand the value of customer support efforts and improve in those areas.Metrics you can use for client data analysisThe following are the metrics businesses can use to analyze customer service performance:1. Customer service metrics for maintaining customer experienceThese metrics are essential for businesses to measure and improve the quality of interactions between customers and the company.The KPIs for gauging customer service experience include:Customer satisfaction score (CSAT)The customer satisfaction score (CSAT) measures and checks how satisfied customers are you’re your service quality.It helps businesses build loyalty, keep customers, create their brand image, and reduce support costs.A Harvard study found that 80% of customer service businesses use customer satisfaction scores(CSAT) as their primary metric for measuring customer experience when they aim to exceed expectations.Customer effort score (CES)The customer effort score calculates how easy it is to use your products or services. Engage your clients by asking them, ‘How effortless was it for you to receive the assistance you desired today?It helps businesses gauge how easy or difficult it is for customers to interact with your company at different touchpoints.Lower scores indicate a smoother and more satisfactory experience for customers.Net promoter score (NPS)The net promoter score (NPS) is a metric used to measure customer loyalty and satisfaction based on their likelihood to recommend a company’s products or services to others.This helps businesses to know how loyal and satisfied customers are by sorting them into promoters, passives, or detractors.2. Customer service metrics for measuring customer journeyThis involves tracking and analyzing customer interactions and experiences across various channels throughout their journey with a company.Customer service metrics play a crucial role in understanding and improving the customer journey.Here are some of the KPIs for measuring customer journey analytics:Customer lifetime value (CLV)The customer lifetime value calculates the amount that every client adds to the company throughouttheir relationship.The data helps the company make strategic decisions about getting and keeping customers.It can also help customer service teams find important clients who need more help.Businesses can use data analysis to find what customers like and dislike, which helps them modify their customer service strategies and products to meet customer expectations and maintain happy customers.Customer retention rate (CRR)The customer retention rate (CRR) refers to the percentage of clients a company maintains over a specific period.It shows how effective it is at retaining customers and how well customer service works.A high CRR indicates successful customer retention, satisfaction, and loyalty, allowing organizations to identify areas for improvement.3. Customer service metrics for measuring customer performanceCustomer service metrics for performance are the main measures that businesses use to assess the productivity and efficiency of their customer service operations.With these metrics, businesses can analyze their progress over time, identify areas for development, and assess how effectively they are satisfying client demands and expectations.Here are the KPIs used to measure performance:First response timeThis shows how quickly and efficiently a company replies to a customer’s first question or problem.A quick and effective initial response indicates a responsive and customer-centric support system.This metric is critical in building customer trust and satisfaction, influencing overall perceptions of a company’s service quality.First contact resolution (FCR)First contact resolution measures the percentage of customer inquiries or issues that are resolved during the initial contact with customer service, without requiring additional follow-up.For example, if a customer calls with a product inquiry and the support agent successfully resolves the issue without needing the customer to call back, it counts as a first contact resolution.Average resolution time (ART)This metric measures the average time it takes for customer issues to be resolved.Businesses use it to provide insight into the efficiency of the support teams in addressing and resolving customer problems.For instance, if a customer calls with a billing issue, the Average resolution time would track the time it takes from the initial contact to resolution.Contact ticket volumeContact volume measures the total number of customer inquiries or issues received by the customer service team within a specific timeframe.It helps businesses to understand the total workload of tickets and the demand on the customer service department to make important decisions.4. Customer service metrics for measuring customer engagementCustomer engagement analytics measures and examines customer interactions with a business through multiple channels such as social media, website, email, and community forums.It contains monitoring customer engagement metrics to value the productivity of customer engagement programs.The KPIs for measuring customer engagement include.Social media analyticsBusinesses use various channels for customers to express their opinions and experiences. These platforms help companies to understand the overall sentiment of their brand.To gauge the effectiveness of social media marketing campaigns and identify trends in customer behavior, businesses analyze engagement metrics such as likes, shares, comments, and click-through rates on social media platforms.Website analyticsTracking metrics such as page views, time spent on the site, and conversion rates to understand how users interact with your website and optimize its performance.Customer support analyticsTracking metrics like response time, resolution rates, and customer feedback in customer support interactions to identify common issues, improve service quality, and enhance customer satisfaction.5. Customer service metrics for measuring customer retentionThis involves analyzing data and metrics related to customer behavior, interactions, and engagement to understand why customers stay with the company or why they leave the company.It aims to help businesses identify patterns and trends that require perfection and influence customer retention rates.The KPIs for measuring customer retention analytics contain:Customer churn rate (CCR)Customer churn rate (CCR), measures the percentage of customers who stop doing business with a company within a certain period.A high CCR suggests potential issues with customer satisfaction, service quality, or overall customer experience.Monitoring CCR allows businesses to identify pain points, address customer concerns, and improve service offerings to reduce customer attrition.Customer acquisition costCustomer acquisition cost is a metric that is used to measure the total cost incurred by a business to acquire a new customer, including expenses related to marketing, sales, and promotional activities.It helps businesses allocate marketing budgets effectively, optimize customer service ROI, and identify efficient marketing channels by measuring the cost incurred to acquire each new customer.Gain valuable insights with customer service analyticsWith client data analysis, businesses can gain important insights into the support they provide.They can look at data like customer interactions, ticket resolutions, how well agents perform, feedback from customers, and more.Deep research allows businesses to discover trends, patterns, and opportunities to improve their customer service operations.Additionally, customer insights can help you to understand what they prefer or need. You can also make their support experiences personal to efficiently meet changing demands.Managers must adopt customer service strategies that value customer intelligence and encourage support teams to use all helpful information to improve quality and make customers happier.Book a live demo to see how LIKE.TG will help your business collect insights from customers by using analytics in customer service to understand them better. Start a free trial to explore its many features.If you have any questions about the product and its capabilities feel free to contact the LIKE.TG support team.I hope this article was helpful to you. Do you have any suggestions on analyzing and obtaining customer service analytics you would like us to add?Please share your opinions and recommendations in the space provided for comments below.Related articles Customer Experience Strategy: How to Create and Improve It9 Effective Metrics to Measure Customer Loyalty

Have you ever said “sorry for the inconvenience” to an unhappy customer? We’ve all been in that situation in customer service. But saying sorry too often doesn’t really work. It sounds fake and may not save you from customer churn.Genuinely apologizing to the customer can turn a bad situation into a chance to make them happy and leave them with a good feeling.This blog explores some creative “sorry for the inconvenience” alternatives to express remorse, acknowledge frustration, and turn a bumpy experience into a satisfying interaction. Sorry for the inconvenience“Sorry for the inconvenience” is the most common expression used by businesses to apologize for customer service mishaps like poor service, product issues, billing errors, or miscommunication.By saying this, the business acknowledges not meeting customer expectations and expresses regret for any negative impact it may have had on the clients.The phrase has been overused to the point where it has lost the authenticity of its initial meaning.Why customers dislike the phrase “sorry for the inconvenience”Customers who take the time to contact a company after an unsatisfactory experience do so feeling frustrated and let down.They express their grievances and expect that the brand will take responsibility for the issue and mitigate their problem.Customer support teams that rely on statements such as “sorry for the inconvenience” may believe they are addressing the problem, but in reality, they can irritate customers.Customers dislike the phrase “sorry for the inconvenience” for several reasons.It lacks empathySaying “sorry for the inconvenience” feels distant and impersonal. It doesn’t acknowledge the specific situation the customer is facing or how it might affect them.The phrase can downplay the problemThe word “inconvenience” can undermine the seriousness of the problem.For example, a customer who has missed a flight or lost important data being told their situation is merely an inconvenience can feel dismissed and even insulted.“Sorry for the inconvenience’’ may sound insincereRepeatedly using the same generic “sorry for the inconvenience” phrase can come across as robotic and inauthentic.It can make customers feel like they’re just another number in the system rather than valued individuals. This makes it harder to build rapport and establish customer trust.The apology does not offer solutionsA good apology should do more than just express regret. It should also offer a solution or next step to rectify the situation.“Sorry for the inconvenience” by itself leaves the customer hanging, wondering what will happen next.Essential customer service tips for delivering effective apologiesApologizing when called for maintains healthy relationships.A study by Forbes found that an overwhelming 96% of customers claim they are unlikely to return to a business that has disappointed them.Therefore, it’s vital to formulate sincere apologies that calm angry customers, rebuild trust, and strengthen bonds.These are some essential tips to help you write an apology that is heartfelt, effective, and conducive to healing:Acknowledge and take ownership of the specific issue:Start by accepting responsibility for the mistake.Express genuine empathy: Use appropriate phrases that demonstrate to the customer that you understand how the issue might impact them.Personalize the message:Ensure you tailor your apology to include the customer’s name and address the specific issue at hand. Avoid using language that sounds robotic.Offer a solution or an alternative: Don’t leave the customer in the dark. Tell them what you’re going to do to fix the problem and make things right. If appropriate, reassure them that your company will do everything it can so such a mishap won’t reoccur in the future.Scenarios where you would need to use the phrase “sorry for the inconvenience’’It is common to encounter instances where you do not fully meet customer expectations in the course of running a business.During such times, extending a sincere apology can help alleviate customer irritation and address their concerns effectively.These are some situations in which using the “sorry for the inconvenience” phrase is necessary:Product or service issues: When a product or service fails to meet customer expectations, an apology should acknowledge the inconvenience and express the company’s commitment to quality.Delayed delivery: If an order arrives later than promised, an apology can help soothe the customer’s disappointment and maintain trust.Billing errors: Mistakes on invoices or erroneous charges can be distressing. An apology should demonstrate accountability and a willingness to rectify the issue.Poor customer service: Bad customer service experiences with unhelpful or rude staff can tarnish a company’s reputation. An apology can help rebuild customer relationships.Miscommunication: When there’s a breakdown in communication or misinformation is provided, an apology should be worded to help clarify and mend the situation.Technical glitches: Website crashes and system downtimes can hinder customers. An apology should acknowledge the inconvenience caused by these unforeseeable issues.Unexpected changes or cancellations: If events, services, or product availability change unexpectedly, an apology should be included in addressing any resulting inconvenience to the customer.Privacy breaches or security issues: In the event of a data breach or security lapse, an apology is a crucial first step in addressing customer concerns and restoring confidence.Alternatives for “Sorry for the inconvenience”There are several ways to own up to mistakes and apologize to customers that can serve as better “sorry for the inconvenience” alternative phrases.Outstanding alternatives for “Sorry for the inconvenience” phrasePlease accept my sincere apologiesOops, our bad! We’re working to fix things and make it up to youWe regret any disruption this may have causedWe’re sorry we failed to meet our own high standards this timeYour patience during this inconvenience is greatly appreciatedWe’re committed to ensuring this doesn’t happen againI realize this is disappointingLet us help you resolve this issue as quickly as possiblePlease let us know if there is anything else we can doThank you for bearing with us during this timeWe’re sorry for your bad experience and would like to offer you a discount on your next orderLet’s take a look at some common alternatives:Please accept my sincere apologiesWhenever a customer service mistake occurs, it is extremely important that it is apologized for, and that the statement acknowledges the gravity of the mistake.Example:Dear [Recipient’s name],I am writing to express my regret for [briefly state issue]. Please accept my sincere apologies for the inconvenience caused.Rest assured, measures have been taken to fix [the issue] and prevent a recurrence.Thank you for your understanding.Warm regards,[Your name]Oops, our bad! We’re working to fix things and make it up to youThis phrase is perfect if you’re searching for a casual yet sincere apology with a commitment to rectify the situation.It is typically appropriate for minor issues and with a customer base that appreciates a more informal tone.Here is a working example:Dear [Customer name],We’ve noticed that you struggled to access [Service/Product Name] earlier today. Oops, our bad! We’re working to fix things and make it up to you.We wanted to reach out and let you know that this isn’t the experience we aim to provide.Our [mention team] is on it, and the [service name] will return shortly.We truly appreciate your patience.Warm regards,[Your name]We regret any disruption this may have causedThis “sorry for the inconvenience” alternative expression is a formal way of expressing regret for any trouble resulting from unforeseen circumstances, including service interruptions, product recalls, or a change in policy that affects customers.It lets the customers know that you genuinely didn’t intend to disrupt their experience and may help emphasize that the issue was unexpected or the change was unavoidable.Following is an instance of how this phrase can be used in context.Dear customers,We acknowledge the recent issue with our online platform on [Date], which resulted in several hours of unexpected downtime.I fully understand that you rely on our services for your daily activities, and we regret any disruption this may have caused.We have resolved the issue and implemented additional measures to prevent similar occurrences in the future.Thank you for your understanding.Sincerely,[Your company]We’re sorry we failed to meet our own high standards this timeThis expresses remorse and takes responsibility for what is usually a service issue. It also emphasizes that the company’s usual level of service is much higher than what the customer experienced.It implies that the company shares in the customer’s feeling of disappointment and doesn’t find it acceptable.The expression can be a starting point for a conversation about how the company can best rectify the situation and restore the customer’s confidence.Following is an example of how this phrase can be used.Dear [Customer name],We received your message communicating your issue with [briefly describe the issue]. We’re sorry we failed to meet our own high standards this time.We understand the impact this may have had and are taking immediate steps to ensure it does not happen again.To make amends, we would like to offer [whatever is applicable].Your satisfaction is our priority. Please contact us again if you experience further problems.Best regards,[Your Name]Your patience during this inconvenience is greatly appreciatedThis phrase is a polite way to acknowledge a customer’s understanding and endurance as you strive to resolve an issue affecting them.Since this “sorry for the inconvenience” alternative phrase is quite passive, it is ideal in contexts where:You have already acknowledged the problemThe inconvenience is minor or temporaryThe customer is already aware of the steps you are taking to alleviate the situationHere’s an ideal instance for using this phrase:Dear [Customer name],We apologize for the slight delay in the shipment of your order [Order details].Due to unexpected high demand, your package will arrive within 5 business days instead of the usual 3.Your patience during this inconvenience is greatly appreciated.Sincerely,[Your name]We’re committed to ensuring this doesn’t happen againThis is the perfect “sorry for the inconvenience” alternative phrase to use whenever you identify a mistake or issue that negatively affected customers, and you want to apologize while also assuring customers that steps are being taken to prevent a recurrence.However, it is best used when you have already addressed the immediate issue and have tangible steps in place to prevent repetition.Following is how this phrase can be used in context.Dear [Customer name],We are deeply sorry to learn that our latest [specific software] update resulted in unexpected issues for you.We understand the frustration and inconvenience this has caused and take full responsibility for the oversight.We are implementing additional quality assurance processes to ensure our updates undergo more rigorous testing before release.We’re committed to ensuring this doesn’t happen again. Please let us know if you encounter any more problems.Sincerely,The [Company name] TeamI realize this is disappointingThis “sorry for the inconvenience” alternative expression shows empathy and demonstrates that you prioritize customer experiences rather than solely focusing on sales.Here is an example:Dear [Recipient’s name],I would like to sincerely apologize for [briefly state the issue]. I realize this is disappointing, and I deeply regret any inconvenience caused.We are working diligently to [mention any remedial action being taken]and ensure the issue never reoccurs.I appreciate your understanding and patience as we resolve this matter.Sincerely,[Your name]Let us help you resolve this issue as quickly as possibleThis “sorry for the inconvenience” alternative phrase demonstrates a proactive stance in addressing customer concerns. It shows that you value the customer’s time and that you are committed to providing a quick resolution.This level of responsiveness can help to restore customer trust and loyalty, even in the face of challenges.Following is how this phrase can be used in context.Dear [Customer name],We are sorry to hear about the difficulties you’ve been experiencing with our [product name].Let us help you resolve this issue as quickly as possible. Our technical team is ready to assist you.Can you please walk us through the issue you are facing in a reply to this email or provide us with a phone number and the best time to contact you?We value your patience and trust in us and are committed to ensuring that your experience with our product meets your expectations.Kind regards,[Your name]Please let us know if there is anything else we can doThis phrase is ideal for demonstrating your willingness to go the extra mile to rectify a situation. It is best used at the end of an apology ascustomer follow up and demonstrate your commitment to quality service.Dear [Customer name],We sincerely apologize for [Mention issue details]. We understand how important it is for you to access [Mention service/product], and we regret any inconvenience this has caused you.Rest assured that we are taking immediate steps to ensure the [Mention the issue] is resolved.We truly value your business, and your satisfaction is our top priority. Please let us know if there is anything else we can do to assist you further.Best regards,[Your name]Thank you for bearing with us during this timeThis sorry for the inconvenience alternative phrase is used to appreciate customers for their understanding while you worked to resolve the customer service disruption. It can be used as a follow up message after successful service recovery efforts.Following is an instance of how this phrase can be used in context.Dear valued customers, we wanted to reach out and apologize for the recent disruption in our online services.Due to technical difficulties that were beyond our control, many of you experienced interruptions when trying to access [Mention service details].We regret any inconvenience or concern this disruption may have caused. Our team has worked diligently to resolve the issue, and we are pleased to report that our services are now fully operational.Thank you for bearing with us during this time.If you have any further concerns or need assistance, please do not hesitate to contact [customer support team details].Sincerely,[Company name]We’re sorry for your bad experience and would like to offer you a discount on your next orderThis alternative not only acknowledges the inconvenience the customer has faced but also extends a gesture of goodwill to compensate for their negative experience.By offering a discount on the next order, you provide a tangible benefit that can help restore the customer’s trust and encourage future business.This approach shows empathy, takes responsibility, and proactively seeks to make amends, thereby enhancing customer satisfaction and loyalty.Here is an example:Dear [Customer’s name],We’re sorry for your bad experience and would like to offer you a discount on your next order as a token of our appreciation for your patience and understanding.We understand how frustrating it can be when things don’t go as expected, and we are committed to making things right. Please accept this discount code [DISCOUNT CODE] for [X]% off your next purchase with us. Simply enter the code at checkout to redeem your discount.Thank you for giving us the opportunity to make it up to you. We value your business and hope to serve you better in the future.Warm regards,[Your name]Utilize effective substitutes to the “sorry for the inconvenience” phraseCustomer service issues are unavoidable in any business, but they are not the end of the world. What really matters to the customer is how you recover from these setbacks and demonstrate your commitment to their satisfaction.A simple “sorry for the inconvenience” may not be enough to convey your sincerity, and you may risk losing your customers’ trust.We hope this blog enriches your toolbox of recovery strategies to build more resilient and rewarding customer relationships. Remember, it’s not just about saying you’re sorry; it’s about showing you mean it and that your brand stands beside its customers even when things go wrong.LIKE.TG empowers support teams to engage in efficient communication with their customers. Reach out to us to arrange a live demo and experience how our features can enable you to swiftly navigate through service issues and enhance your customer connections. Or, sign up for our15-day free trialto unlock instant access.Do you have any other alternatives to “sorry for the inconvenience”? Please share them in the comments section below.Recommended reads10 Best Templates to Write Apology Emails to Customers9 Great Alternatives to “Happy to Help”Customer Thank You Notes: Examples and Tips45 Exceptional Customer Service Phrases (+14 You Should Avoid)

We are excited to announce the latest feature updates in our March release! The LIKE.TG team is committed to empowering you with the right tools to provide exceptional customer service.The March product release introduces a set of new features and improvements that result from invaluable user feedback and the most recent developments in customer service.Let’s explore LIKE.TG’s latest features!GeneralWe’ve made some general updates to our customer service software to make it work better and be easier to use.Dark theme option in the agent portalAgents can now experience a smooth dark theme for the agent portal! This option offers a visually appealing interface that’s perfect for agents who prefer a darker screen environment.An improved design of the agent portalWe’re thrilled to unveil a sleek, updated design of our agent portal that’s not just pleasing to the eye, but also crafted to enhance your productivity.Admins can unleash their creativity and tailor the look and feel of their portal with an expanded palette of color customization options.You can customize the visual elements of your agent portal to match your brand’s identity with ease.Artificial IntelligenceThe following new feature has been added to BoldDesk.AI Copilot for agentsAn AI Copilot has been implemented to support agents with ticket responses.With just the click of a button, agents can pose questions to our AI assistant and instantly receive accurate, tailored responses drawn from our extensive knowledge base.This cutting-edge feature is designed to streamline agents’ workflow, enabling them to deliver faster and more precise support.Ticketing system featuresThe following features have been implemented in the ticketing system.Play audio files directly within ticketsA new in-ticket audio player allows you to listen to audio attachments with just a click, right from the ticket page.You no longer have to download audio files attached to tickets to listen to them. This new feature lets agents save time when delivering customer support.When integrating a voice note message from another system using the REST API, the audio file will render using the browser’s default audio player if it is in the proper format.Additional fields in the advanced ticket filterNew fields have been added in the worklog advanced filter to allow users to track and analyze metrics on the total logged hours and billable hours.For example, to search for tickets that do not have a worklog, you can use the filter Total Hours Logged set to Is empty.Bulk restoration of deleted ticketsYou can easily select and restore multiple soft-deleted tickets in one go to save time.Copy a ticket messageWith just a simple click, you can duplicate any ticket message and share it across your favorite apps.Whether you’re coordinating with your team, updating stakeholders, or just keeping records, this new feature is designed to make your communication flow as smooth as silk.IntegrationsNew integrations have been implemented in LIKE.TG to ensure you have an interconnected system that maximizes efficiency and boosts your team’s performance.Mailchimp integrationUsers can now integrate LIKE.TG with Mailchimp. Installing and configuring MailChimp enables users to perform the following actions directly from LIKE.TG:View all campaign detailsManage mailing listsAdd or remove subscribers from Mailchimp audience listsMicrosoft Entra ID (Azure AD) integrationLIKE.TG also integrates with Microsoft Entra ID. This update allows users to create and synchronize user accounts directly from BoldDesk.The following are key capabilities of this new integration:Add and synchronize users as both contacts and agentsQuickly create user accounts in LIKE.TGInstantly remove user accessMaintain synchronized user attributes between Microsoft Entra ID and LIKE.TGCreate LIKE.TG tickets from Microsoft TeamsWith our Microsoft Teams integration, users can now create support tickets without ever leaving the Teams environment.Knowledge baseOur knowledge base softwarehas been enriched with the following features.Brand-based filter support for deleted articlesA new brand-based filter allows you to filter deleted knowledge base articles by brand.This update will help users locate the information they need quickly without having to browse through unnecessary content.Insert language-specific articles in ticket repliesAgents can specify the language when inserting knowledge base articles in ticket replies. You can cater to your global audience by delivering solutions in their preferred language.Mobile applicationWith the LIKE.TG mobile application, you’re always just a tap away from being able to provide support and receive updates on your tickets.The following suite of new features can help you provide support on the move.Explore the requester’s profile and view their ticketsThis new feature allows agents to view a requester’s full profile and their ticket history quickly, without having to toggle between screens or wait until they’re back at their desk.This enables agents to provide tailored assistance with a more complete picture of the customers’ needs.Create views in activitiesThe customized filter configurations you frequently use on the LIKE.TG Activity page have been integrated into the mobile app.You can create, save, and apply your preferred filter combinations, ensuring that the most relevant tasks and updates are always at your fingertips.Include the activity status when adding commentsA new feature has been rolled out to let you change your activity status while engaging in discussions.AutomationUnlock a new level of productivity, efficiency, and speed with our latest update to LIKE.TG automations.Add activity from automation ruleYou can specify a task type if certain conditions are met in the Create and Update trigger automation.EmailEmail remains an indispensable tool for connecting with clients and colleagues. The following feature has been added to LIKE.TG’s email system.IMAP supportIMAP support has been fully integrated into our platform to let you smoothly synchronize your personal email address with LIKE.TG tickets for a more unified communication experience.This will help cut down on needing to switch between inboxes or missing out on important email threads.Activity moduleThe following improvements have been made in the activity module.Update a ticket status while replying to commentsAn option has been provided to allow you to update a ticket’s status while engaging with comments directly within the activity module.The last selected activity-type filter remains selectedOur system intelligently remembers your last selected activity-type filter, keeping it conveniently in place for your next session.This means you can pick up right where you left off, saving time and maintaining your workflow.Turn off permissions for certain rolesYou can easily configure permissions for different roles, ensuring that each team member has exactly the right level of access they need to perform their tasks efficiently and securely.Approval moduleThe following updates have been added to the approval module.View all approval requestsAn All Approvals option has been introduced in the approval module.No more scrolling through approvals one by one. This enhancement lets you preview all your approvals in a single view to save time.You can also toggle the approval module’s visibility to suit your needs and that dictate who gets to see the entire list of approvals.Reports and analyticsLIKE.TG’s reporting and analytics dashboards deliver detailed insight into individual agent and collective team performance, overall help desk effectiveness, and customer satisfaction.We have made several improvements to this module.General improvementsA multi-select option is available for agents and groups in the agent performance report.The customer satisfaction report includes a new field for Rated by to let you know who gave the rating.The contact performance dashboard supports grouping by the category field.The Ticket ID field has been added to the advanced search in the report module.New fields, contact tags, and contact group tags have been included in the advanced filter.Hyperlink support has been added to the ticket export function.We’ve updated the SLA stats widget logic for SLA Achieved tickets, counting achievements and breaches differently.The worklog report has a new Group by field for Ticket/Activity linked tickets.A new column called Total Tickets has been included in the widget for SLA achieved versus breached tickets on the SLA dashboard.All reports adhere to ticket access scope and brand-level data restrictions.The export option is available for all tables.Time format updates across all reportsTime format adjustments have been made for time fields in all reports.When users export reports to Excel, the date-time fields now adhere to the time zones specified in their profile.Home page updatesThe LIKE.TG home page has been modernized with the addition of the following new features.Retention of the previously selected columns in grid viewIt can be annoying having to repeatedly select the same columns every time you use the column chooser.With our new smart retention feature, your last selected columns will remain selected so you can dive back into your work each time you return to the page.Search private note messagesOur all-new Private Message filter lets you search for content in private notes. You can even narrow down the search further to a specific brand, category, or status of the private message.Admin module updatesThe admin module has been updated to improve the user experience further.Additional configuration options in the worklog settingsMore configuration options are available in the worklog settings. Administrators have more control options to help manage customer support teams.They can:Make it mandatory for agents to update the time spent when adding replies or notesMake it mandatory for agents to add a description whenever they add or edit a worklogSet the default worklog type as either billable or nonbillableEnhanced control over closed ticket actionsAdministrators can customize and automate the response to end-user interactions in closed tickets, whether it’s through email or the customer portal.You can set up your system to reopen tickets automatically, instruct the end user to create a new follow-up ticket, or not change the status at all when a customer reaches out on a previously closed issue.This automation ensures no customer query goes unnoticed, even if it was previously considered resolved.Support for IP restrictions in both the agent and customer portalsSecurity is always our priority at BoldDesk. Our new IP restriction feature empowers you to implement an additional layer of security around your agent or customer portal by specifying exactly which IP addresses and ranges are granted access.This new feature helps protect valuable data and elevate your peace of mind.Edit the profiles of deactivated agentsPreviously, the profiles of deactivated agents were locked in time and could not be edited. Administrators can now update and edit the profiles of deactivated agents at their convenience.This allows them to keep all agent information up-to-date and accurate, ensuring your records are always current, even for past team members.Support for the traditional Chinese languageWe believe that language barriers should never be a hurdle to delivering good customer service.LIKE.TG now supports the traditional Chinese language to help you cater to an even larger customer base. The total number of supported languages in LIKE.TG is now 27.Importing agents and groupsIn addition to importing information for contacts and contact groups, administrators can now import data for agents or agent groups from an Excel file.Whether you’re looking to onboard a new batch of agents or update existing group data, this new feature will save you time and minimize errors.What’s coming next?This release has been a great one, but we have more on the way!Soon, we will launch the following features. Take a look at this roadmap,A live chat moduleWhatsApp IntegrationFacebook integrationExotel integrationIs there a feature you’d love to see? Request it here!Explore these new feature updates!We are confident that these latest features will empower your support teams to consistently deliver top-notch customer experiences.Get in touch with usto set up a30-minutelive demoto try out these new features and experience firsthand howLIKE.TGcan be customized to fit your unique needs and workflows. Or sign up for a 15-dayfree trialtoday.Previous releasesLIKE.TG Release: December 2023 New Features Update!LIKE.TG Release: November 2023 New Features Update!LIKE.TG Release Announcement: September 2023 New Features Update!

We’re thrilled to announce that LIKE.TG has been recognized for its exceptional customer service software by winning several prestigious G2 badges in the Winter 2024 Grid® Report for Help Desk Software!This recognition from a trusted source like G2 is proof of our ongoing commitment to empowering businesses to deliver the best customer service possible and providing exceptional value to our users. About G2G2 is a prominent platform for software and service reviews. It helps businesses and users find the best software solutions based on peer reviews and ratings.It provides insight into various products and services across different categories, helping users make informed decisions.The platform features current, unbiased reviews, comparisons, and detailed information about software, making it a valuable resource for those seeking reliable feedback before purchasing or adopting new tools.Users can explore G2’s extensive database to assess the performance, features, and user satisfaction of various products and services.Take a look at the recognitions we’ve received from G2LIKE.TG has been showered with love from our users, helping us achieve several G2 badges in the Winter 2024 rankings:G2 Leader: LIKE.TG has been ranked as a Leader in the Grid® Report for Help Desk Software Winter 2024. Receiving this badge places us among the top-rated help desk solutions in the industry, based on real user feedback and market share data.G2 High Performer: Being named a High Performer in the EMEA Regional Grid Report for Help Desk Winter 2024 is a testament to users’ satisfaction with LIKE.TG as their customer support solution.G2 Users Love Us: This prestigious badge signifies that LIKE.TG has consistently received high ratings on G2 from customers. It validates our efforts to create a product that helps businesses build precisely the help desk solution they need.What makes LIKE.TG a leader?We believe our success stems from a combination of factors:User-focused design: LIKE.TG offers a simple and intuitive interface that lets users of all technical backgrounds create, manage, and utilize the platform effectively.Comprehensive features: From a robust ticketing system, to powerful knowledge base functionalities, to seamless integrations, help desk automation, and advanced reporting tools, LIKE.TG provides a comprehensive suite to streamline your customer support operations.Exceptional customer service: Our dedicated support team is passionate about helping you succeed. We offer responsive support and valuable resources to ensure you get the most out of BoldDesk.A heartfelt thank you!We are incredibly grateful for the reviews shared on G2. Our amazing users provide invaluable feedback, making these awards possible and guiding what we do next in BoldDesk.These G2 awards serve as a powerful incentive for us, and your validation is a profound source of encouragement.Ready to join the LIKE.TG community?Start your free trialtoday and experience how LIKE.TG can help you streamline your help desk operations, empower your support team, and ultimately delight your customers!You can also book a live demo to see the transformative impact LIKE.TG can have on your customer support. If you have any inquiries, don’t hesitate to contact us—we’re eager to connect with you.

Navigating the range of help desk software options can be overwhelming when picking the best fit for your company.Help Scout is a popular solution, with features like ticket management, knowledge base integration, and automation tools.However, like any software, it has limitations that may not suit your needs.In this blog, we explore the top alternatives to Help Scout, exploring their features, pricing, and user experiences to aid your decision-making process.Let’s get started on the journey of discovery to find all the perfect Help Scout alternatives help desk solutions for your business. Top 11 Help Scout alternativesThe following are the best Help Scout customer service software alternatives that you need to choose:LIKE.TGLIKE.TG stands out as a comprehensive customer service solution for businesses looking to improve their overall customer experience, support workflows, and productivity.As one of the Help Scout alternatives, it offers numerous help desk features including knowledge base software, AI assist features, and task prioritization.Significantly, it offers affordable and transparent pricing plans, with a free plan for individuals and pricing tiers to suit businesses of different sizes.LIKE.TG’s wide range of support features helps businesses to:Manage support requestsImprove collaboration within their support teamsCommunicate with clients betterAutomate repetitive tasksIt allows easy customization to match your branding and simple integration with your preferred tools and apps which makes it a better solution for alternatives to Help Scout.Schedule alive demo or start afree trial to experience LIKE.TG many capabilities for yourself. If you have any questions, feel free to contact the LIKE.TG support team.Key featuresAI Copilot: AI assist features that help analyze tickets, generate responses, summarize lengthy ticket conversations, and translate emails written in other languages.Robust ticketing software: Automatically turn support emails into tickets and have them routed round-robin to agents or according to the parameters you set.Customer portal: Allow customers to create and follow up on their inquiries with an easy-to-use interface.Automation: Customize your workflow by automating repetitive tasks like ticket routing and tagging, status updating, and sending notifications and feedback surveys.Excellent mobile application: Let your agents receive important notifications and send replies to customers from anywhere with LIKE.TG in their pockets.Knowledge base software: Organize and share information in external and internal repositories, complete with a powerful search function to assist users in finding answers quickly.Smooth integration: Integrate LIKE.TG easily with various popular tools and applications that you already utilize.Extensive customization options: Tailor your support desk to your company’s specific needs and look.Top-notchsecurity and compliance: LIKE.TG highly values the security and privacy of sensitive consumer data, complying with all common standards and regulations.Insightful reports and analytics: Monitor support desk metrics to help you make informed decisions.Multilingual support: Present articles, messages, and the customer portal in the languages customers prefer.Efficient task management: Break complicated tasks into a series of smaller tasks and manage them easily with LIKE.TG’s task management tools.Customer satisfaction surveys offer insight into how to enhance your services and better fulfill the expectations of your customers.LIKE.TG advantages Enables an instant support response, ensuring that users obtain fast help and solutions to their questions or issues.LIKE.TG offers seamless automation that simplifies repetitive operations, saving users time and allowing agents to focus on more complicated concerns.It has an intuitive user interface, allowing for an easier transition for support teams.Provides affordable and flexible pricing plans.Ensures smooth integration with third parties.LIKE.TG pricing plans Agent-Based plans:Scale: $25 for 3 agents/monthGrowth: $50 for 3 agents/monthEnterprise: $75 for 3 agents/monthUnlimited Agents plans:Essential: $799 per monthPro: $1499 per monthBusiness: Contact usFree trial: 15 daysUnlimited AgentsHow many agents do you have? Pro$1499Flat Fee / Month Billed AnnuallyTry for freeUnlimited Agents VS 1001000 Plus $4000 Per MonthBilled Annually100 AgentsHelpwiseHelpwise enables simple communication via email for small businesses and has functionality like workflow automation, built-in chat, and analytics.It serves as one of the alternatives to Help Scout that lets you manage sales and operations teams.Key featuresCollaboration toolsAutomationAnalyticsFile managementHelpwise pricing planStandard: $12/agent/monthPremium: $23/agent/monthAdvanced: $39/month/ userFree trial: 7 daysFrontFront is one of the alternatives to Help Scout allowing support teams to respond to emails, social media communications, and SMS through a centralized hub and deliver support at scale.Key featuresWorkflow automationKnowledge base softwareLive chatOmnichannel communicationFront pricing plan Starter: $19/user/monthGrowth: $59/user/monthScale: $99/user/monthPremier: $229/user/monthFree trial: 14 daysProProfsProProfs is a Help Scout competitor help desk that supports ticketing and allows support teams to manage all their emails in one place using a shared inbox.Key features Multichannel supportHelp desk automationTicket managementReportsSurvey makerPricing plan Single User: freeTeam: $19.99/operator/monthSupport Suite: starts at $99/monthFree trial: 15 daysKayakoKayako is a customer service program that provides help desk and live chat software to businesses.This Help Scout competitor provides tools for handling customer issues from various channels.Key featuresCollaboration toolsLive chatSelf-serviceIntegrationsKayako pricing details Starting at $125/agent/monthFree trial: 14 daysHiverHiver transforms Gmail into a collaborative customer support hub. This Help Scout competitor lets businesses handle shared inboxes, allocate tasks, and monitor performance metrics.Key featuresEmail managementAutomationCollaborationAnalyticsIntegrationsHiver pricing planLite: $15/agent/monthPro: $49/agent/monthElite: $79/agent/monthFree trial: 7 daysIntercomIntercom is a Helps Scout competitor platform that offers real-time interactions, online customer support, and customer engagement techniques.Key features Email marketingIntegrationsLive chatAutomated messagesIntercom pricing detailsEssential: $39/monthAdvanced: $99/monthExpert: $139/monthFree trial: 14 daysZoho DeskZoho Desk is all-in-one customer service software that lets businesses deliver customer support across multiple channels.Zoho Desk is one of the alternatives to Help Scout, which provides businesses with automation and advanced reporting capabilities.Key featuresCustomizationTicket managementOmnichannelAutomationAnalyticsZoho Desk pricing planStandard: $14/user/monthProfessional: $23/user/monthEnterprise: $35/user/monthFree trial: 15 daysFreshdeskFreshdesk is a cloud-based service platform that allows organizations to handle client queries and support requests via several channels, providing other customer support software solutions.Being one of the alternatives to Help Scout, it offers automation tools for managing tickets, integration with third-party apps, and multi-language support.Key featuresTicket managementZia AI assistSelf-serviceAgent productivityCustomizationFreshdesk pricing detailsGrowth: $15/agent/monthPro: $49/agent/monthEnterprise: $79/agent/monthFree trial: 14 daysHubSpotThe HubSpot Service Hub is a Help Scout competitor that incorporates knowledge base software, review polls, and a reporting platform.Key features TicketingKnowledge base softwareLive chatOmnichannel messagingTeam emailHubSpot pricing planStarter: $15/seat/monthProfessional: $450/3 seats/monthEnterprise: $1,200/5 seats/monthFree trial: 14 daysZendeskZendesk is help desk software with advanced analytics features that lets teams manage support tickets in a central hub. This is one of the alternatives to Help Scout.Key features Security and complianceMessagingTicketingAutomationIntegrationZendesk pricing detailsSupport Team: $19/agent/monthSuite Team: $49/user/agentSupport Professional: $55/agent/monthGrowth: $79/agent/monthProfessional: $99/agent/monthSupport Enterprise: $119/agent/monthFree trial: 14 daysHelp Scout alternatives comparison tableHelp Scout alternativesMajor featuresPriceLIKE.TGRobust ticketing systemCustomer PortalKnowledge base softwareAutomationMobile applicationCustomer satisfaction surveysEfficient task managementAI-enhanced supportMultilingual supportReports and analyticsTop-notchsecurity and complianceExtensive customization optionsMultiple integrationsPlans start at $10 for 3 agents/monthFree trial: 15 daysHelpwiseCollaboration toolsAutomationAnalyticsFile managementPlans start at $12/agent/monthFree trial: 7 days FrontWorkflow automationKnowledge base softwareLive chatOmnichannel inboxPlans start at $19/user/monthFree trial: 14 daysProProfsCustomer supportMultichannel supportHelp desk automationTicket managementPlans start at $19.99/user/monthFree trial: 15 daysKayakoCollaboration toolsLive chatSelf-serviceIntegrationsPlans start at $125/monthFree trial: 14 daysHiverEmail managementAutomationCollaboration toolsAnalyticsIntegrationsPlans start at $15/user/monthFree trial: 7 daysIntercomEmail marketingIntegrationsLive chatAutomated messagesPlans start at $39/monthFree trial: 14 days Zoho DeskCustomizationTicket managementOmnichannel supportAutomationTicketingAnalyticsPlans start at $14/agent/monthFree trial: 15 daysFreshdeskCollaboration toolsOmnichannel supportAutomationTicketingAnalyticsPlans start at $15/user/monthFree trial: 14 daysHubSpotTicketingKnowledge base softwareLive chatOmnichannel messagingTeam emailPlans start at $15/seat/monthFree trial: 14 daysZendeskSecurity and complianceMessagingTicketingAutomationIntegrationsPlans start at $19/user/agentFree trial:14 daysConsiderations for selecting the right Help Scout alternativeIf you’re looking for the best option for your organization, you should thoroughly examine the advantages and disadvantages of each of the Help Scout alternatives.Affordable pricing plan: Every cent counts for all business sizes. Look for help desks that give youthe most value for your investment with flexible pricing to ensure you’re paying for the features you want.Robust ticketing system: Choose a help desk ticketing system that centralizes customer interactions and speeds up your team’s work with automation.Multichannel service: Customer support software should allow your customers to contact you through the channel they prefer, including email, social media, and chat, but combine these channels on the agent side so that all customer communications are accessible in one place.Customization: Assess the level of customization available with each alternatives to Help Scout. Determine if you can modify the software to match your unique workflows, branding guidelines, and customer communication preferences.Good customer review: Look for help desk providers with great reviews on third-party sites. They often discuss benefits and disadvantages you may not have considered.Suitable integrations: A platform’s value is frequently found in its compatibility with other customer success products that your customer support agents utilize. Choose a solution that can easily integrate with your existing software.ConclusionWhen looking for alternatives to Help Scout, try to find help desk features that deliver exceptional customer service while also increasing your team’s productivity.The software should include an intuitive interface and a central service dashboard, allowing your employees to interact and share relevant information. It must be simple to use and affordable.In our opinion, and the opinions of our customers, LIKE.TG offers all these characteristics. It will help you conduct effective customer support, generate inquiries, conduct surveys, and collect feedback. Try it for yourself or sign up for a free demo to see how it could improve your support system.If you found this article interesting, please share your opinion and recommendations in the comments section below.Related articles 10 Best Freshdesk Alternatives for Businesses in 202416 Best Zendesk Alternatives for Businesses in 2024Top 10 Free Help Desk Software and Ticketing Systems in 2024

Are you looking for a way to improve your customer service? Zoho Desk is a tool that helps businesses handle customer inquiries. However, it might not be the perfect fit for everyone since different businesses have different needs, like specific features, pricing, and ease of use.The good news is, there are lots of other options similar to Zoho Desk that might suit you better.This blog explores some of these top Zoho Desk alternatives, ideal for businesses in search of the right fit for their customer service needs. Top Zoho Desk alternativesWhen choosing the best customer engagement tool for your business, these Zoho Desk alternatives stand out in the market.LIKE.TGLIKE.TG is the best Zoho Desk alternative that provides advanced customer support and engagement tools to assist agents in managing help requests.It is designed to streamline customer interactions across multiple channels and increase overall customer satisfaction.If you’re searching for a help desk ticketing service that is user-friendly, comprehensive and offers powerful customization options. We strongly endorse LIKE.TG as your preferred alternative to Zoho Desk.LIKE.TG ticketing softwarePlus, the platform is budget-friendly for small and growing businesses to help them deliver the best support experiences possible to their customers without breaking the bank.Top features AI Copilot assist feature allows companies to enhance ticket handling, write better responses, and generate better knowledge-based articles.Robust ticketing software allows efficient customer issue tracking, agent assignment, and progress monitoring.Extensive customization enables businesses to design the system to their specific requirements and workflows. You can customize ticket fields, automation rules, and more.A user-friendly customer portal provides a central place for customers to submit tickets, track their progress, and access helpful resources.Efficient help desk automation helps take care of repetitive tasks like sending email notifications, escalating tickets, and agent assignments based on keywords.Knowledge-based software empowers agents to build a repository of helpful articles, FAQs, and other documentation that customers can use to solve common issues.Seamless integration allows LIKE.TG to connect with other tools and systems you use, like CRM software, billing systems, and communication platforms.Task management features assist agents in organizing and prioritizing their work, setting deadlines, and collaborating on complex issues. Effective task management ensures efficient ticket resolution and keeps the support team organized.Multilingual support lets companies assist a diverse customer base by offering resources in multiple languages.A mobile app that enables agents to manage tickets and provide support on the go, boosting agent productivity and improving responsiveness.Insightful reports and analytics provide valuable data on help desk performance, like ticket volume, resolution times, customer satisfaction, and agent productivity.Top-notch security ensures your customers’ data is kept secure through features such as function-based access control, data encryption, audit trails, and more.Customer satisfaction surveys help you gather feedback from customers about their experience with your support team. You can utilize this information to identify areas for improvement and track progress over time.Pricing Agent-Based plans:Scale: $25 for 3 agents/monthGrowth: $50 for 3 agents/monthEnterprise: $75 for 3 agents/monthUnlimited Agents plans:Essential: $799 per monthPro: $1499 per monthBusiness: Contact usFree trial: 15 daysUnlimited AgentsHow many agents do you have? Pro$1499Flat Fee / Month Billed AnnuallyTry for freeUnlimited Agents VS 1001000 Professional $2000 Per MonthBilled Annually100 AgentsZendeskZendesk is one of the Zoho Desk alternatives that provides customer support functionalities.Its advanced omnichannel capabilities allow businesses to handle client communications across various channels from a single dashboard.Top features Omnichannel supportTicket routingAgent workspacesAI-powered botsThird-party integrationsPricing Support Team: $19/agent/monthSupport Professional: $55/agent/monthSupport Enterprise: $115/agent/monthFree trial duration: 14 daysBenefits of choosing Zendesk Easily integrates with all kinds of business softwareAccurately monitors critical customer service performance metricsDevelop customized services with its thoroughly designed API and appDisadvantages of choosing Zendesk Small businesses or businesses with a limited support budget might find the platform costlyFreshdeskFreshdesk, one of the Zoho Desk alternatives, is a cloud-based platform which provides a unified workspace for customer service agents to manage clients.Top featuresUnique dashboardsOmnichannel messagingTicket routingKnowledge base softwareSecurityAutomationPricing Growth:$15/agent/monthPro:$49/agent/monthEnterprise: $79/agent/monthBenefits of choosing FreshdeskSupport for a wide variety of essential communication servicesExtensive reporting and analytics capabilities for tracking customer service trendsRobust ticketing system for task automation and prioritizing support requestsDisadvantages of choosing Freshdesk New users may find the software complexSome features are less configurable and customizableKayakoKayako is another Zoho Desk alternatives that allows companies to centralize support communications across email, social media, and live chat.It offers essential help desk tools, including reporting and automation, that make it one of the Zoho Desk competitors.Top featuresCollaboration on ticketsKnowledge baseAutomationLive chat softwarePricing: Contact the company for info.Benefits of choosing Kayako Integrates many customer support channels, including online chat, email, and social media, into a single dashboardAutomate workflows, routine tasks, and repliesAssists businesses in monitoring and evaluating key performance metrics related to client satisfactionDisadvantages of choosing KayakoSome users experience a difficult learning curveUses a proprietary language for configuring and running reportsHubSpot Service HubHubSpot Service Hub is an alternative to Zoho Desk with a wide range of tools that cover all customer support needs.HubSpot CRM data can be joined to Service Hub, enabling support teams to acquire advanced context to better assist customers.Top featuresTicketing systemShared inbox and team emailReporting dashboardsLive chatPricing Starter: $18 per monthProfessional: $450 per monthBenefits of choosing HubSpot Service HubThe user-friendly platform makes it easy for support agents of any skill level to deliver quality serviceCentralizes customer data in one placeBuilt-in customer satisfaction surveys help companies better understand their customers to provide top-notch serviceDisadvantages of choosing HubSpot Service HubSmall businesses or startups with financial limitations may find the cost quite highAdvanced features might require a larger investment in trainingHelp ScoutHelp Scout is a customer assistance and help desk solution intended to improve communication between businesses and their customers.This Zoho Desk alternatives platform comes with prebuilt performance dashboards that help you better understand individual and team performance.Top featuresEmail ticketingKnowledge baseLive chatCustomer engagement analyticsPricing Standard: $20/agent/monthPlus: $40/agent/monthPro: $65/agent/monthFree trial duration: 15 daysBenefits of choosing Help ScoutUnified inbox for handling all support requestsSelf-service knowledge baseReal-time chat supportDisadvantages of choosing Help Scout Some users find its reporting capabilities limitedHiverHiver is an added alternative to Zoho Desk with multichannel customer support tool designed for teams utilizing Google Workspace.Top features Email templatesCustomer service collaborationAnalytics and reporting toolsWorkflow automationPricing Lite: $15/agent/monthPro: $39/agent/monthElite: $59/agent/monthFree trial duration: 7 daysBenefits of choosing Hiver Automates repetitive tasks, reducing manual effort and ensuring timely responses to customer inquiriesEnables seamless collaboration within shared inboxes, enhancing teamwork and efficiency in managing customer queriesAnalytics provide insight into team performance and customer interactions, ensuring data-driven decision-makingDisadvantages of choosing Hiver Some users find the initial integration process difficultHas limitations in terms of its customization capabilitiesHappyFoxHappyFox is a cloud-based help desk alternative to Zoho Desk for businesses seeking improved productivity in their customer support operations.Top featuresMultichannel supportKnowledge baseTicketing softwareAutomationThird-party integrationsPricing Mighty: $26/agent/monthFantastic: $39/agent/monthEnterprise: $52/agent/monthBenefits of choosing HappyFoxRobust ticketing system for efficient organization and prioritization of customer inquiriesAutomation and workflow management allow businesses to automate repetitive tasks and streamline processesBuilt-in support to create FAQs and guides as customer self-help resourcesDisadvantages of HappyFox Some users find the platform hard to navigate initiallyFrontFront is a customer operations platform for support, sales, and account teams to better understand and serve their customers.This platform offers a personalized approach to customer engagement.As a result offering tools for automated workflows and team collaboration, making it a viable alternative to Zoho Desk.Top features Collaboration toolsShared inboxIntegration with other apps and toolsInternal knowledge basePricing Starter: $19/agent/monthGrowth: $59/agent/monthScale: $99/agent/monthFree trial duration: 7 daysBenefits of choosing Front Stunning interface, collaboration features (shared inboxes, annotations, etc.), team-based workflows, and mobile appSuitable for support teams that emphasize teamwork and efficient communicationDisadvantages of choosing Front The cost may pose a challenge for small- and medium-sized enterprisesThe Starter and Growth plans only offer support via emailIntercomIntercom is a software that combines an AI chatbot, help desk, and customer communication within a single platform.It is an alternative to Zoho Desk whose strength lies in providing end-to-end messaging for businesses across multiple communication channels for enhanced customer engagement.Top features AI-enhanced shared inboxIn-app chatTools for developing onboarding resourcesPricing Essential:$39/seat/monthAdvanced:$99/seat/monthExpert: $139/seat/monthFree trial duration: 14 daysBenefits of choosing IntercomThe interface is straightforward to useSupports high-quality communication across multiple teams with high visibility, collaboration, and navigationCustomizable through add-ons, such as WhatsApp integrationDisadvantages of choosing IntercomSmall businesses may find the pricing expensiveThe Essential plan does not provide access to certain AI enhancementsGorgiasGorgias is a customer support help desk solution that is tailored specifically for e-commerce businesses.As one of the Zoho Desk alternatives, it can be integrated easily with various e-commerce platforms to streamline support operations.The Gorgias dashboard allows businesses to manage all customer service communication channels in one place making it a strong alternative to Zoho Desk.Top featuresTicketing systemCustomer knowledge baseIntegrationsLive chatPricing Starter: $10/month. 50 tickets/month limitBasic: $50/month. 300 tickets/month limitPro: $300/month. 2,000 tickets/month limitAdvanced: $750/month. 5,000 tickets/month limitBenefits of choosing Gorgias AI-assisted ticket managementAutomation toolsOmnichannel supportDisadvantages of choosing GorgiasMonthly ticket limits may pose problems for larger e-commerce businessesSome e-commerce platforms are not supported in lower pricing plansProProfs Help DeskProProfs Help Desk is an alternative to Zoho Desk software that provides a shared inbox, automation tools, and more.Top features Agent ticket routingSLA supervisionSupport for omnichannel communicationShared inboxPricing Single user: $0Team: $19.99/agent/monthFree trial duration: 15 daysBenefits of choosing ProProfsEasy-to-use shared inboxTicket routing automationReports on support metricsDisadvantages of choosing ProProfs The ProProfs knowledge base, live chat, and survey maker solutions are integrations that must be purchased separatelySalesforce Service CloudSalesforce Service Cloud is a help desk platform capable of integrating more than 2,500 applications making it one of the Zoho Desk competitors.Top features Case managementOmnichannel ticket routingAutomation toolsPricing Starter:$25/user/monthProfessional:$80/user/monthEnterprise:$165/user/monthUnlimited:$330/user/monthFree trial duration: 30 daysBenefits of choosing Salesforce Service CloudIntegrates seamlessly with other Salesforce productsProvides a robust ticketing system that allows users to monitor the time spent on each customer issueProvides workflow automation toolsDisadvantages of choosing Salesforce Service CloudThe advanced features can be difficult to learnThe product is updated three times per year, meaning new features may be overlooked or the platform may change notably after each releaseZoho Desk alternatives comparison tableThe following table summarizes the features and prices of Zoho Desk alternatives:NameFeaturesPricingLIKE.TGRobust ticketing systemThird-party integrationsAutomation toolsReports and analyticsUser-friendly customer service portalAI-enhanced assistanceTop-notch securityKnowledge baseMobile appCSAT surveysCanned responsesAgent-BasedStarter: $10/month for 10 agentsGrowth: $20/agent/monthEnterprise: $40/agent/monthUnlimited AgentsStandard: $499/monthPro: $999/monthBusiness: $1999/monthFree trial duration: 15 daysZendeskOmnichannel supportTicket routingAgent workspacesAI-powered botsThird-party integrationsSupport Team: $19/agent/monthSupport Professional: $55/agent/monthSupport Enterprise: $115/agent/monthFreshdeskUnique dashboardsOmnichannel messagingTicket routingKnowledge base softwareSecurityAutomationGrowth:$15/agent/monthPro:$49/agent/monthEnterprise: $79/agent/monthKayakoCollaboration on ticketsKnowledge baseAutomationLive chat softwareContact the company for infoHubSpot ServiceTicketing systemShared inbox and team emailReporting dashboardsLive chatStarter: $18 per monthProfessional: $450 per monthHelp ScoutEmail ticketingKnowledge baseLive chatCustomer engagement analyticsStandard: $20/agent/monthPlus: $40/agent/monthPro: $65/agent/monthHiverEmail templatesCustomer service collaborationAnalytics and reporting toolsWorkflow automationLite: $15/agent/monthPro: $39/agent/monthElite: $59/agent/monthHappyFoxMultichannel supportKnowledge baseTicketing softwareAutomationThird-party integrationsMighty: $26/agent/monthFantastic: $39/agent/monthEnterprise: $52/agent/monthFrontCollaboration toolsShared inboxIntegration with other apps and toolsInternal knowledge baseStarter: $19/agent/monthGrowth: $59/agent/monthScale: $99/agent/monthIntercomAI-enhanced shared inboxIn-app chatTools for developing onboarding resourcesEssential:$39/seat/monthAdvanced:$99/seat/monthExpert: $139/seat/monthGorgiasTicketing systemCustomer knowledge baseIntegrationsLive chatStarter: $10/month. 50 tickets/month limitBasic: $50/month. 300 tickets/month limitPro: $300/month. 2,000 tickets/month limitAdvanced: $750/month. 5,000 tickets/month limitProProfs Help DeskAgent ticket routingSLA supervisionSupport for omnichannel communicationShared inboxSingle user: $0.Team: $19.99/agent/monthSalesforce Service CloudCase managementOmnichannel ticket routingAutomation toolsStarter:$25/user/monthProfessional:$80/user/monthEnterprise:$165/user/monthUnlimited:$330/user/monthConsiderations for selecting the right alternative to Zoho DeskIf you’re searching for the suitable help desk solution for your business, it is crucial to conduct a comprehensive analysis of the benefits and drawbacks associated with Zoho Desk competitors.Here are some key points to consider:Ticketing system: Does your ticketing system need to be able to handle massive ticket volumes, or will simple ticketing features suffice?Customization: Each solution has a limit to its customization options, which can impact your ability to tailor the platform to your specific business processes.Complexity: Some Zoho Desk alternatives will have a steeper learning curve compared to simpler alternatives.Pricing: While solutions offer competitive pricing, some of their features might be locked behind higher payment tiers.Free trial period: How long does the solution’s free trial period last? Is that enough time to fully evaluate the product?Integrations: Does the alternative to Zoho Desk work well with your other business software?Which Zoho Desk alternative is right for you?Though Zoho Desk is a very popular help desk solution, it might not be the right choice for your business.As demonstrated in this article, the help desk software market is great and diverse, giving businesses of all sizes the ability to serve their customers, no matter how niche their industry is.By exploring the options listed in this blog, you can find the Zoho Desk alternatives help desk solution that aligns with your business goals and ensures you can deliver excellent customer support.Schedule a live demo to experience how LIKE.TG stands out from Zoho Desk and its alternatives. Start a free trial to experience many capabilities.If you have any queries, feel free to contact the LIKE.TG support team .Was this article helpful to you? Do you have any suggestions businesses should consider over Zoho Desk alternatives listed in this blog for exceptional customer service?Leave your thoughts and recommendations in the comment section below.Related articles 10 Best Freshdesk Alternatives for Businesses in 202420 Best Customer Service Tips for Better Support in 2024Customer Service Objectives: Examples and Importance

It is hard to find one platform that provides all the functionalities your business needs to deliver the best customer support. You must focus on the details that matter most to your support team.These can include pricing plans, chat features, knowledge base tools, scalability, and branding options.Some businesses choose Intercom as their support platform, since it allows companies to communicate and collaborate with their customers across multiple channels and features shared inboxes, customizable chatbots, live chat, and more.However, other Intercom alternatives may be better for your business’s unique support scenarios. In this blog, we’ll explore the best alternatives to Intercom on the market today. Why should you consider Intercom alternatives?Here are some considerations that may affect Intercom’s suitability for your enterprise:Pricing tiers limit features: Intercom’s pricing plans determine which features you can access in the platform. For example, the lowest pricing tier does not provide multiple team inboxes, a multilingual help center, nor custom reports and roles.Add-on costs: Additional charges exist for certain add-ons and advanced features, such as communication via SMS and WhatsApp, and its Proactive Support Plus add-on that supports product tours, surveys, mobile push alerts, and more. These variable factors can make it hard to predetermine your monthly costs for using the platform.Full AI features restricted to middle and highest pricing plans: The most affordable pricing plan only allows the use of its generative AI to write materials. The summarizing and autofill features are limited to the middle and highest price points.When selecting a solution for any problem, it’s sensible to check out alternatives. When you pay attention to the details, you may find what you’re looking for, or even more, at a lower cost.Top Intercom alternatives for businessesDiscover the best, most affordable Intercom alternatives for customer service, engagement, collaboration, and satisfaction, suitable for all types of businesses.LIKE.TGThe best alternative to Intercom for businesses looking for a comprehensive, easy-to-use help desk ticketing system.LIKE.TG is a comprehensive customer service software that enhances communication, improves team collaboration, and simplifies customer support workflows.It has many powerful, user-friendly features that are essential to delivering the best customer support possible, such as:AI CopilotShared inboxesIntegration capabilitiesOmnichannel supportKnowledge base toolsReporting and analytics toolsA mobile appLive chat support (Coming soon)These features empower businesses to effectively manage client inquiries, provide fast support, and build stronger relationships with customers.What’s more, businesses of all sizes can benefit from LIKE.TG’s scalability and user-friendly interface.Its transparent pricing plans guarantee that there are no surprises or hidden expenses when it comes to effectively budgeting for customer support needs.Key features The powerful ticketing system lets support teams easily create, track, and manage all customer requests and inquiries in a single, unified platform. It has functionalities such as email-based ticketing, shared inboxes, multi-brand, and task management.Multichannel support allows you to communicate and provide help to your customers seamlessly across the channels they prefer, such as live chat, email, or social media.The excellent mobile application helps your agents manage customer inquiries and receive support notifications on their preferred devices.Multilanguage help desk support helps translate content into the languages your customers use fluently.Generative artificial intelligence summarizes, rephrases, and provides SEO suggestions that improve agent productivity and maximize the utility of self-help resources. These AI-powered tools help agents rephrase and shorten responses, fix grammar, review customer replies, generate canned responses, and write support articles for easier customer interactions.Service-level agreement (SLA) automation ensures support teams receive alerts, reminders, and notifications about tickets so that none violate customer SLAs. It also ensures customers get regular updates on the progress of their support ticket issues, which keeps them at ease.Integration support allows you to connect LIKE.TG with your preferred tools and apps, such as Zappier, Slack, Google Drive, and Microsoft Teams, to streamline your workflow and increase productivity.Reporting and analysis features help you to gather real-time data and make informed decisions on how to improve customer service.Knowledge base software lets you create, store, organize, and share information to help our customers find answers to their questions quickly.Top-notch security and compliance ensure that customer data is protected and communication is always secure.Advantages of LIKE.TGLIKE.TG stands out as the best Intercom alternative because of the following key benefits:Offers flexible, affordable pricing options.Ensures immediate support responses and quick resolutions to customer queries or problems via automation.Offers integration options for agents to connect with their preferred tools, streamlining workflows, organizing data, and boosting productivity.Pricing Agent-Based plans:Scale:$25for 3 agents/monthGrowth:$50for 3 agents/monthEnterprise:$75for 3 agents/monthUnlimited Agents plans:Essential:$799per monthPro:$1499per monthBusiness:Contact usFree trial duration: 15 daysSchedule a live demo to discover why you should choose LIKE.TG as your Intercom alternative. Start a free 15-day trial to experience its many functionalities.If you have any questions, feel free to contact the LIKE.TG support team.HelpCrunchAn Intercom competitor for multiple channels of communication.HelpCrunch is an Intercom alternative that provides a multichannel chat interface at a lower starting cost than Intercom.Key features Multichannel supportLive chatShared inboxKnowledge baseIntegrationsPricing Basic: $12/user/monthPro: $20/user/monthUnlimited: $495/monthFree trial duration: 14 daysTop differences between HelpCrunch and IntercomHelpCrunch’s multichannel messaging also supports Telegram and Viber.HelpCrunch’s pricing starts at a lower price point than Intercom and does not charge extra for in-product chat messages.DriftAn Intercom competitor for conversational customer service.Drift is a conversation-based customer relationship management platform that uses AI-enhanced chatbots to address the concerns of customers and leads.Key features Conversational AI chatbotsMobile appAnalytics and reportingIntegrationsPricing Premium: $2,500/monthAdvanced: Contact DriftEnterprise: Contact DriftTop difference between Drift and IntercomDrift focuses on turning conversations into conversions, while Intercom focuses on customer communication.TidioAn Intercom competitor for AI-enhanced customer support with simple setup.Tidio, another alternative to Intercom, provides a flexible customer support solution that is AI-driven to ensure better interactions with website visitors and increased conversions.It offers a simple setup process and integration with tools such as Shopify, WordPress, and Instagram.Key featuresConversational AIIntegrations with popular platformsMobile appVisitor trackingLive chatPricing Starter: $24.17/monthGrowth: $49.17/monthTidio+: $499/monthFree trial duration: 7 daysTop differences between Tidio and IntercomTidio offers budget-friendlier pricing plans that make it more accessible for small- to medium-sized businesses. However, its pricing is based on conversations, not agents. This poses a unique challenge in budgeting for support.Tidio provides a more user-friendly interface and efficient setup process according to reviewers.Help ScoutAn Intercom competitor that delivers a unified communication platform.Help Scout is a popular customer service platform that helps businesses manage their customer communications efficiently.Key features Shared inboxCollaboration features90+ integrationsKnowledge base toolsPricingStandard: $20/agent/monthPlus: $40/agent/monthPro: $65/agent/monthFree trial duration: 15 daysTop difference between Help Scout and IntercomHelp Scout focuses on streamlining customer support operations. Intercom, on the other hand, focuses on customer engagement and conversions.ZendeskAn Intercom competitorfor large businesses.Zendesk offers a suite of customer service tools, including a ticketing system, analytics, and automation. Users can tailor their Zendesk setup according to their needs and requirements.Key features Multilingual supportKnowledge baseIntegrationsMultichannel supportPricing Suite team: $55/agent/monthSuite growth: $89/agent/monthSuite professional: $115/agent/monthSuite Enterprise: Contact ZendeskFree trial duration: 14 daysTop differences between Zendesk and IntercomZendesk focuses on ticketing and customer support, while Intercom is a customer messaging platform that emphasizes real-time communication and engagement.Zendesk has a larger ecosystem of integrations with third-party apps compared to Intercom.OlarkAn Intercom competitor ideal for businesses seeking a live chat service.Olark is a live chat system that empowers companies to interact in real-time with website users, offer customer support, and facilitate sales.This user-friendly chat app also offers archiving for easy retrieval of past interactions.Key features AI-powered chatbotsExtensive customizationAutomationReportingPricing: Starts at $29/seat/monthFree trial duration: 14 daysTop differences between Olark and IntercomOlark has a simple and intuitive interface because it is primarily a chat app, while Intercom offers more advanced features.Intercom’s pricing structure is more complex due to its advanced offerings.HubSpotA customer support platform as one of the alternatives to Intercom. HubSpot Service Hub is a customer service platform known for its communication features, shared inboxes, omnichannel messaging, and knowledge base tools that help companies attract and delight customers.Key features Customer relationship management toolsShared inboxAutomationCustomer surveysKnowledge basePricing Starter: $15/month/agentProfessional: $90/month/agentEnterprise: $130/month/agentThe top difference between HubSpot Service Hub and IntercomHubSpot Service Hub is one part of the larger HubSpot ecosystem, which includes platforms for marketing, sales, operations, and more. HubSpot aims to be a full-business solution.Zoho DeskAn affordable Intercom competitor for smooth customer service operations.Zoho Desk is a cloud-based customer service platform that helps companies streamline and manage their customer support operations.It supports various third-party apps, including native mobile apps, to ensure an excellent client experience.Key features Ticket managementCollaboration toolsCustomization toolsAutomationSelf-servicePricing Standard: $14/user/monthProfessional: $23/user/monthEnterprise: $40/user/monthFree trial duration: 15 daysThe top difference between Zoho Desk and IntercomZoho Desk focuses on ticket management and support automation, while Intercom emphasizes customer engagement and messaging automation.FreshdeskOne of the Intercom competitors for businesses whose support focuses on ticketing and call center assistance.Freshdesk is a cloud-based customer support solution that empowers companies to better serve their customers through a robust ticketing system, automation tools, a huge selection of integrations, and live chat.Key features Ticketing systemMobile appCollaboration toolsSLA managementPricing Growth: $15/user/monthPro: $49/user/monthEnterprise: $79/user/monthFree trial duration: 14 daysTop differences between Freshdesk and IntercomFreshdesk focuses on organized support management, while Intercom emphasizes dynamic and personalized interactions.Freshdesk offers a free version with limited features for up to 10 users. Intercom does not offer a free version.LiveAgentOne of the affordable Intercom competitors. LiveAgent is customer service software that businesses use to engage with their website visitors in real-time.The platform is designed to streamline question answering through any communication channel customers use which makes it one of the Intercom alternatives.Key features Live chatOmnichannel messagingTicketing systemChat routingPricingSmall business: $9/user/monthMedium business: $29/user/monthLarge business: $49/user/monthFree trial duration: 30 daysTop difference between LiveAgent and IntercomLiveAgent’s pricing plans start much lower than Intercom’s.LiveAgent does not support any AI-enhanced features at this time.Intercom alternatives comparison tableThe following table summarizes the features and prices of Intercom alternatives:Intercom alternativesKey features Pricing Free trial durationLIKE.TGTicketing systemMultichannel supportGenerative artificial intelligenceMobile applicationMultilanguage help deskSLA automationIntegration supportReporting and analysisKnowledge base softwareSecurity and ComplianceStarts at $10/month for 3 users15 daysHelpCrunchMultichannel supportLive chatShared inboxKnowledge baseIntegrationsStarts at $12/user/month14 daysDriftConversational AI chatbotsMobile appAnalytics and reportingIntegrationsStarts at $2,500/monthN/ATidioConversational AIIntegrationsMobile appVisitor trackingLive chatStarts at $24.17/month7 daysHelp ScoutShared inboxCollaboration toolsIntegrationsKnowledge baseStarts at $20/agent/month15 daysZendeskMultilingual supportKnowledge baseIntegrationsMultichannel supportStarts at $55/agent/month14 daysOlarkAI-powered chatbotsExtensive customizationAutomationReportingStarts at $29/seat/month14 daysHubSpotCustomer relationship management toolsShared inboxAutomationCustomer surveysKnowledge basePricing starts at $15/agent/monthN/AZoho DeskTicket managementCollaboration toolsCustomization toolsAutomationSelf-serviceStarts at $14/user/month15 daysFreshdeskTicketing systemMobile appCollaboration toolsSLA managementStarts at $15/user/month14 daysThings to consider for selecting the best Intercom alternativeWhile many Intercom competitors are available, only a few will suit your company’s requirements.The following considerations should guide your decision when choosing the ideal tool for your customer service team.Proactive customer supportWhen selecting one of the Intercom alternatives, prioritize features that enable your team to deliver proactive customer service, like live chat and customized messaging.Selecting a proactive customer service solution will help you address customer needs before they reach out for support, building trust, customer loyalty, and a competitive advantage.A smooth setup processWhen choosing an Intercom alternative, streamlined implementation is essential so that you can begin delivering support as swiftly as possible.An easy setup process eliminates the need for technical expertise and extensive training, facilitating a seamless transition to efficient support provision without complications.Live chat supportWhen selecting an alternative to Intercom, consider live chat functionality as an important feature for real-time customer engagement and support.This will ensure fast responses and enhanced user experiences on your platform.The live chat feature should also be easy to embed on different platforms such as websites, mobile apps, and social media sites.PricingBusinesses with limited resources should look for an Intercom alternative that fits their goals and budget.Nearly every solution offers different features at different pricing tiers, so what may be out of reach in one solution may be affordable in another.Choose an Intercom competitor optimal for your teamWhen selecting an Intercom alternative that best fits your team’s needs, it’s important to carefully assess flexibility, pricing, and features.While Intercom is regarded as a top customer service tool, other options may offer better features, greater customization, and more cost-effective pricing structures.You must ensure that the customer service solution you select can meet your company’s needs. That is why you should consider LIKE.TG to perfect the support your team can deliver.We hope that this article has provided you with some great options for the best Intercom alternative for your company!Please feel free to add any thoughts or comments in the space given below for comments.Related articles 16 Best Zendesk Alternatives for Businesses in 202410 Best Freshdesk Alternatives for Businesses in 2024The Importance of Involving Your Entire Company in Customer Service

Saying no to customers’ requests can be quite unpleasant for company employees. The fear of potentially ruining the customer relationship and the threat of customer churn are situations that customer service teams never look forward to. In such cases, knowing how to say no to customers in a polite way is what may save you from losing the customer.It might be a request beyond our capabilities, a deadline that is too tight to meet, or a product that just isn’t ready yet.But to be honest, as much as we strive to meet the needs of every client, agreeing to every request is simply not realistic.This blog shares tips on how to decline customer requests without offending them. 7 Tips on how to say no to customersTurning down a customer’s request might appear to conflict with a customer-centric approach required to maintain a competitive advantage.In fact, 59% of all consumers feel companies have lost touch with the human element of customer experience -PwcGetting bogged down with requests that are beyond the scope of your SLA and support team’s capabilities decreases the quality of your customer service overall, though.Here are some best practices on how to say no to a customer’s request while maintaining a positive relationship.StrategyExampleAcknowledge the customer’s request first before you turn it downThank you for writing to us about this. We truly appreciate the opportunity to understand your needs better.Unfortunately, we’re currently unable to accommodate your request.Decline in an empathetic toneWe understand how important this is to you, and I genuinely wish we could help.Regrettably, we’re unable to fulfill your request at this time.Be honest about why you cannot fulfill customer requestsWe understand how important integrated chat support is for your workflow.Unfortunately, due to current development priorities, we’re unable to implement the feature soon.Suggest alternative solutions to the issueThe advanced analytics and reporting feature is only available in our higher-tier pricing plan.If upgrading isn’t an option, let us show you how you can maximize your current plan with the existing analytics features.Communicate your thoughts positivelyThank you for sharing your idea!While we cannot implement your request now, we have noted your suggestion and will consider it for future updates.Ask for feedback from the customersThanks for reaching out!Though we are unable to accommodate your request now, we’d greatly value your input on ways to enhance our services.Would you mind taking a quick survey?Follow through with the clientI wanted to get in touch following our recent conversation where we were unable to fulfill your request.I’m here to discuss alternative solutions or address further concerns you may have.Please feel free to reach out if we can help with anything else.Practical examples of when to say no to customersWhile it’s tempting to always say yes to keep customers happy, there are circumstances where saying no to customers is the best course of action for both you and your client.When the request is beyond your scope of expertiseSometimes, customers have expectations that simply can’t be met. It could be a deadline that is impossible or a feature that would require you to significantly alter your product.Saying no to customers and being honest about your limitations is key in such situations.When the request goes against company policy or ethical standardsSometimes, fulfilling a customer request may mean violating your core values and policies.For example, if a customer asks you to lie, cheat, or break the law, you should refuse to do so.Explain to them how processing their request goes against your policies without making any kind of value judgment.When the request would harm your businessCertain requests, like offering unfair discounts or compromising the product quality, might damage your reputation or financial stability.Saying no to customers helps maintain integrity and protects your financial stability.When the customer is abusive or disrespectfulNo one deserves to be treated poorly. If a customer becomes rude, abusive, or aggressive, you have the right to protect yourself and your team.This could mean saying no to them or even cutting off communication completely.Say no to customers while maintaining positive relationshipsManaging customer expectations can often be challenging, particularly when they make requests beyond your capacity to fulfill. The delicate task of saying no to customers without losing them is a common dilemma for businesses.However, we hope the strategies shared in this blog will help guide you in respectfully and professionally declining.LIKE.TG empowers you to communicate effectively with customers to create an environment that encourages future business. Contact us to arrange a live demo and experience how our features can enable you to swiftly navigate through service issues and enhance your customer connections. Or, sign up for our15-day free trialto try it for yourself.Do you have any other suggestions on how to say no to customers? Please share your feedback in the comments section below.Related articles9 Great Alternatives to “Happy to Help”Customer Thank You Notes: Examples and Tips45 Exceptional Customer Service Phrases (+14 You Should Avoid)

In every support department, ensuring good communication and team collaboration among the support agents is one of the top priorities. One way to facilitate this is by setting up a Gmail shared inbox, to allow multiple members to access and manage all messages in one single email account.With the right shared inbox tool, your team can stay on top of important messages, offer quick responses, and present a unified front to customers.In this blog, we’ll delve into what a Gmail shared inbox is, explore how to create a shared inbox in Gmail, and discuss LIKE.TG as a Gmail shared inbox. Solutions for Gmail shared inboxesA shared inbox is a centralized digital mailbox where more than one individual can send, receive, or manage emails efficiently at the same time. How you want to go about creating a shared inbox in Gmail depends on specific needs of a business, such as:The total number of usersSecurityCollaborative featuresAutomation capabilitiesThe following are three main ways to share your inbox in Gmail and their pros and cons.Shared login credentialsThis approach involves sharing Gmail login credentials with all individuals who require access to the account. It is important to note that this method poses a significant security risk and lacks collaboration and reporting functionalities.Pros:Easy to set up since there are no additional accounts or configurations needed.Easy to access for every team member.Cons:Limited customization options available. No tools for individual workflows.Sharing login details such as passwords is a security risk. Unauthorized individuals can easily access confidential data.No collaboration tools, which restricts teamwork.Delegated accountsA delegated account allows the account owner to give other people, called delegates, access to manage and respond to emails on behalf of the main account.Each delegate can access the shared inbox using their own unique Gmail credentials.By utilizing this method, secure access can be granted to a substantial number of users, ensuring the confidentiality and integrity of the account.Within the Google Workspace platform, a Gmail account can be associated with a maximum of 1,000 delegates.Whenever a delegate sends an email using the delegated account, their specific email address is noted in the email header section. As such, other delegates using the shared inbox can easily identify who has provided the response and get a comprehensive view of all communications between the sender and the delegate.Pros:Includes the original sender’s email in the header section. This promotes transparency and makes it easy to hold team members accountable for any task or response they offer.All added delegates have secure access to the shared inbox, with no need for password sharing.Allows linking of up to 1,000 delegates per inbox.Cons:Limited collaboration features, possibly hindering teamwork.Email management can be confusing for large teams. Only convenient for the account owners.Collaborative inboxA collaborative inbox is a centralized platform for email management and communication, powered by Google Workspace. It has features that allow multiple users to access and manage emails in a single inbox.With this shared inbox, group owners and managers can transform their Google Groups into interactive platforms. They can allocate email conversations to specific team members, monitor the progress of email discussions through labels and filters, and guarantee that every message is dealt with promptly and effectively.A shared inbox like this is especially beneficial for handling customer service email accounts, where multiple team members need to coordinate their responses to customer inquiries through a centralized email platform.Pros:All teams share one inbox, therefore it centralizes communication and reduces the need for email forwarding or managing information across multiple platforms.This shared inbox streamlines workflows with use of tags, filters, and automated rules.Seamless integration with free Google Workspace for a cohesive employee experience.Cons:Lacks functionalities like a help center and email templates to save information for quick access.Does not have collaboration tools such as private notes and collision detection.Does not support a reporting tool.It is not comprehensive enough for bulky emails and large teams.How to set up ashared inbox in GmailThere are different ways to set up a Gmail shared inbox for your team. You can either use a Gmail account that you already have or create a separate Gmail account, then configure it to be accessible and manageable by multiple users.Create a new Gmail accountMost businesses already have an existing support email account that can be used to set up a Gmail shared inbox. However, it is advisable to have an account separate from the existing one or any individual team member’s email.To set it up:Create a new Gmail account, dedicated specifically to the shared inbox.Give the account a name like support@[yourdomain].com or info@[yourdomain].com.Enable Gmail delegationLog in to the new Gmail account and go to Settings. Click Account and Import.Add the email address you want to send from.Enter the address of each team member and click Next.Check the Grant access to your account box and click Add another account.This will allow each team member to send and access emails from the shared inbox.Create a collaborative inbox in GmailSign into your existing account on Google Workspace.Navigate to the Admin console. Under the Groups section, select Create a new group.Provide a name for the group and establish the group’s email address.In the Access settings section, choose Collaborative Inbox as the group type.Configure permissions for the group, specifying who can post messages and moderate.Include team members in the group by entering their email addresses.Carefully review the group settings and click Create.Once the inbox is successfully created, team members can access the it using their Gmail accounts.LIKE.TG: AGmail shared inboxdesigned for team collaborationLIKE.TG has a specialized shared inbox tool that seamlessly integrates with Gmail, designed to elevate team collaboration and streamline workflows.With LIKE.TG, your team can manage a single Gmail shared inbox together, assigning and re-assigning emails in the form of tickets as needed.LIKE.TG offers an ideal collaborative platform for team members to efficiently manage and respond to emails collectively. Following are some key features offered by BoldDesk.Agent collision detection: LIKE.TG’s shared inbox in Gmail prevents multiple agents from responding to the same email simultaneously, ensuring efficient customer inquiry handling.Email templates and canned responses: LIKE.TG offers prewritten templates and canned messages in its shared inbox to use in common situations, saving time and maintaining communication consistency.Email-to-ticket assignment: LIKE.TG streamlines workflow by seamlessly converting incoming emails to tickets and assigning them to qualified agents to handle.Contact management: Helps organize customer data and information to ensure easy access to customer histories.Email spam control and blocklist feature: Control which emails you receive to minimize distractions, avoid spam mail, and prioritize genuine customer inquiries.Private notes and @mention: LIKE.TG supports internal collaboration through private notes and @mentions.Custom fields and tags: Easily filter and track all conversations by adding tags and custom fields to emails.Reports and analytics: Get up-to-date data through dashboards and reports to glean insight into support teams’ productivity and workload.Reasons you should choose LIKE.TG as your shared inbox softwareSelecting the right shared inbox software to integrate with Gmail can greatly impact your team’s collaboration and increase their productivity. The following are some of the LIKE.TG capabilities that make it the best Gmail shared inbox in the market:Easy to set up and useLIKE.TG is a user-friendly and intuitive Gmail shared inbox solution. It has a simple setup process with simple tools to customize your inbox. Intuitive navigation lets all team members quickly adapt to using the platform, with no need for extensive training or support.Additionally, in cases where users are stuck, LIKE.TG has self-service resources such as a knowledge base to help them troubleshoot, as well as a support team on standby.Comprehensive team collaboration featuresLIKE.TG provides email collaboration features within its shared inbox environment, such as @mentions, private notes, tags, and task re-assigning. These tools ensure efficient communication, enhance teamwork, and increase productivity.Enjoy a spam-free inboxLIKE.TG can keep your inbox free from spam and auto-generated emails with its built-in spam detector. You can also control who you can receive emails from, with the options to block and whitelist certain email addresses.Assign tickets to the right support agentWith LIKE.TG, email management is simplified. LIKE.TG automatically converts emails to tickets and assigns them to the appropriate support agent based on their expertise and availability. You can also add CCs and create watcher lists to track tickets’ progress. As a result, customers’ inquiries get resolved on time and effectively.Offers multichannel and multilingual support to reach a wider audienceLIKE.TG also has multilanguage support features, such as multilanguage email templates and the multilingual knowledge base articles. These enable support teams to offer translated content and understand the requests from customers worldwide better.In the long run, this increases customer satisfaction.Reduced response timeWith LIKE.TG’s streamlined workflows, canned response features, and automation capabilities, response times to customers inquiries are significantly reduced.Better team collaboration with LIKE.TG’s Gmail shared inboxDifferent types of shared inbox Gmail suit different businesses, depending on what each team specifically needs and prefers. Top of FormTop of FormTeams with more complex workflows or advanced collaboration needs may find shared inbox frameworks, like LIKE.TG, better suited to their requirements than simpler collaborative inboxes in Gmail.Explore our LIKE.TG shared inbox software and see how its features can improve your support team collaboration and communication. Book a live demo or start a free trial to test it out for yourself. For more information, contact the LIKE.TG support team.We hope you found this blog on Gmail shared inboxes informative and beneficial. We’re interested to know your thoughts in the comments below. How have you integrated any shared inbox in Gmail into your workflow? Do you have any tips or tricks for maximizing the benefits of a Gmail shared inbox?

If you’ve been anticipating LIKE.TG updates, your wait is over!We’re thrilled to announce the latest feature update in our May release!At LIKE.TG, we understand that the heart of exceptional customer service lies in the tools that empower it.This is the reason we relentlessly gather user feedback, analyze emerging market trends, and introduce new features to ensure our customer service software is even more reliable and efficient.Thisarticlegives an overview of the latest features and functionalities that have been added to BoldDesk.  Adminmodule updatesThe admin module has been updated with new features to further enhance its functionality and the user experience.Automatically update agent’s availability statusThe agent shift feature has been updated. As soon as agents are allocated to shifts, LIKE.TG automatically adjusts their availability status to align with their assigned shift timings.This update will streamline the auto-assignment process, only distributing support tickets to agents who are available, and result in faster and more efficient customer service responses.Ticket auto assignment based on agent workloadOur new, load-based, automatic-assignment feature balances ticket workloads to reduce agent burnout, letting every team member operate at their best.The feature also means faster response times and higher customer satisfaction, as tickets are less likely to be delayed by an agent with an unmanageable workload.Two-factor authentication support for agent portalWe have enhanced security in LIKE.TG by introducing two-factor authentication (2FA) for agents. This feature adds an additional layer of security during login.In addition to their password, agents will be prompted to enter a security code from anauthenticator app.Administrators also have the option to make it mandatory for all agents to enable 2FA, further strengthening LIKE.TG’s security.Securely access IMAP settings in LIKE.TGWe have implemented support for Microsoft OAuth Authentication in LIKE.TG to facilitate the configuration of IMAP.This means that you can now use your Microsoft account credentials to authenticate and securely access your IMAP settings within BoldDesk.OAuth provides a secure method for authentication without the need to store or share your password, enhancing the security of your data.Custom CSS and JS support in the customer portalIn the customer portal settings, minor adjustments can now be made to the portal using custom CSS or JS.New configuration settings for ticket fieldsA new setting has been introduced for ticket fields, called “Mandatory for any status change.”When enabled, agents will be required to fill in this field whenever any ticket status is changed.This configuration helps prevent missing mandatory field data, especially when status updates are the only changes made.View a list of blocked email recipientsLIKE.TG’s system for tracking email delivery usually prevents emails from being sent to certain recipients if issues like ’email not found’ or ‘access denied’ occur.Consequently, these recipients are excluded from future messages sent via the LIKE.TG platform.We’ve introduced a new page that displays a list of such blocked email recipients.Should you discover that a recipient has been mistakenly blocked, please contact the LIKE.TG team to request the removal of the block.Disable automatic email filtering and suspensionBy default, the inbound-email processor applies certain rules and suspends tickets that do not meet these criteria.We have introduced a new inbound-email processing setting that prompts the system to skip specific spam-filtering checks.Additional condition for specifying the language in automation triggersThe automation rules condition now includes an “agent language” field, and an email action placeholder has been introduced.This allows for the customization of email content to match the language preference of the agent.IntegrationAdditional integrations have been implemented in LIKE.TG to create an even more interconnected system.HubSpot CRM integrationLIKE.TG now seamlessly integrates with HubSpot.This new integration will enable your support team tocarry out the following activities from within LIKE.TG:View HubSpot contacts, companies, and deal information.Add new contacts, deals, and companies to HubSpot.Send newly created and closed ticket details to HubSpot as activities.Exotel phone call integrationElevate your customer engagement with LIKE.TG’s Exotel integration! You can conveniently make and receive calls and track your call history in real time right within BoldDesk.The following are the key capabilities that come with this integration: Call and connect with customers instantly from BoldDesk.View and manage call histories.Automatically record all outgoing calls and listen to the recordings later.Automatically generate tickets for outbound, inbound, and missed calls.Add a note feature when manually creating tickets.Artificial IntelligenceThe following artificial intelligence features have been added to BoldDesk.AI features for Growth/Pro plansPreviously, LIKE.TG’s cutting-edge AI assist features were exclusive to our Enterprise and Business plans. However, they are now available for our Growth and Pro plans!These AI features are a complimentary add-on for a limited time only.Review AI Copilot’s unanswered questionsYou can now review the questions that stumped your AI assistant and turn them into opportunities for growth.This new feature will help administrators pinpoint gaps and improve their knowledge base so it is a reliable data source for LIKE.TG’s AI Copilot, support agents, and customers alike.Provide feedback on the responses generated by AI CopilotWe have introduced a feature that enables agents to provide feedback on the answers generated by AI Copilot.This feedback can then be utilized to enhance the system’s performance and improve future responses.Don’t just meet expectations, exceed them with a smarter, more responsive AI assistant.Enhanced access control to AI featuresTo manage access to AI features, permissions have been added to the roles and permissions module. This allows you to control which agents can access these features.Reports and analyticsLIKE.TG’s robust reporting and analytics dashboards display detailed insights of individual agents and collective team performance, overall help desk effectiveness, and customer satisfaction.The following features updates have been made to the reporting module.Activity dashboardA new dashboard has been introduced for the activity module.You can track your progress and newly created activities, see the comments awaiting your input, and celebrate your achievements with a clear view of closed activities.Other additional improvements in the reports moduleWe’ve added the advanced filtering option to the CSAT report, just like in the other reports.Managers can now track the availability status of agents who are online, thanks to a new widget in the support monitoring dashboard.New widgets have also been added to the agent performance dashboard to:Let you see your activities.Allow you to view the consolidated performance of agents quickly.Ticketing system featuresOur advanced ticketing system is designed to streamline the way you manage customer inquiries, from seamless ticket creation to efficient allocation, swift resolution, and effortless tracking.The following features have been added to make it even more robust.Attach files when forwarding a ticketYou can now attach and forward files directly with your tickets.We’ve extended this feature to our mobile app, as well, to ensure you can escalate tickets conveniently.Text editing options when replying to ticketsTo enhance the agent experience, we have introduced a shortcut that allows them to access editing options quickly when replying to tickets.Developers can also insert code snippets directly into the reply box via the enhanced text editor.Activity moduleThe following feature updates have been added to the activity module.Enhanced control access to activitiesAdmins can control access to activities within the module. You can grant access to all activities or only to those created by or assigned to an agent, or those to which they have been added as a watcher.These enhanced access controls let you tailor permissions as you deem fit.Additional filtersWe’ve expanded the search options with additional fields and more operators, letting users fine-tune their filters with precision.Approvals moduleThe following updates have been made in the approvals module to improve the agent experience.View approval request notificationsAgents can instantly be alerted on action items to ensure they never miss an approval request.Enhanced text format optionsThe approvals module now supports rich text formatting. This means you can enhance your approval descriptions with bold text, italics, bullet points, and more, making them more visually appealing and clearer for your team.Agents can also upload files directly with their approval requests, streamlining the process and enhancing collaboration.Knowledge baseOurknowledge base softwarehas been enriched with the following latest features to boost your self-service and knowledge sharing efforts.Additional filter for accessing articles pending reviewA new My Review view filter has been added to the article category listing to allow agents to access articles that are waiting for their review quickly.Enhanced article sortingDiscover a more customized browsing experience on our article list page! It now features advanced sorting capabilities, so you can organize content by popularity or engagement.Choose to see what’s trending with our view count filter or dive into the most talked-about articles with our comment count sorter.Mobile appWe’ve added a suite of new features to our mobile app to revolutionize the way agents provide support on the move.Stay informed with real-time approval notificationsUsers can get real-time notifications as soon as their requests are approved. They can also customize the approval notifications to match their preferences.What’s coming next?The LIKE.TG team consistently strives to develop and implement the most useful features for our customers.Soon, we will launch the following features:A live chat moduleWhatsApp integrationFacebook integrationTake a look at thisroadmap to learn more. Is there a feature you’d love to see? Request ithere!Try out these new features!LIKE.TG remains a steadfast partner in your mission to provide unparalleled customer service.We’re confident that these latest features will make your customer service operations smoother, more intuitive, and more impactful than ever before.Get in touch with usto set up a30-minutelive demoto try out these new features and find out howLIKE.TGcan be customized to fit your unique needs and workflows. Or sign up for a 15-dayfree trialtoday to test it out yourself.You can help ensure that these new features truly hit the mark. Take a minute to provide feedback on your experience in the comment section below.Previous releasesLIKE.TG Release: March 2024 Feature Update!LIKE.TG Release: December 2023 New Features Update!LIKE.TG Release: November 2023 New Features Update!LIKE.TG Release Announcement: September 2023 New Features Update!

Modern day customers anticipate instant replies whenever they contact a company, placing pressure on businesses to provide immediate solutions and cultivate positive customer interactions.Live chat is an excellent avenue for providing customer support. It’s fast, convenient, and can help support teams meet the expectations of approximately 90% of customerswho value instant responses.However, delivering high-quality, consistent customer experiences via live chat requires more than just real-time availability; it necessitates having the right tools and training as well.Having a set of well-prepared live chat scripts is a good way to empower agents to handle a wide range of scenarios with confidence and efficiency.In this blog, we will discuss the crucial role live chat scripts play in promoting positive customer interactions and provide you with live chat templates to assist you in getting started. What are live chat scripts?Live chat scripts are pre-written messages that customer service agents use to start conversations or respond quickly to customer requests through a live chat platform.They can be thought of as ready-to-use templates that help agents maintain a consistent professional tone when interacting with customers.Live chat templates can be customized to fit a variety of common situations, such as:Greeting customersHandling frequently asked questionsTroubleshooting common issuesGuiding customers through processes like placing an orderClosing conversationsPractical live chat script examples and templatesLive chat scripts are a highly effective way of equipping your customer support team to provide quick resolutions for customer complaints.We’ve listed the most common live chat templates that can be modified to suit different customer service settings.Greeting a customerWelcome messages are a great way to create a good brand perception. It is important for any opening message to be friendly and welcoming to set the tone for the rest of the conversation.Here are a few ways to do that.Greeting a new customer1. “Hi, [customer name]! I’m here to help if you need anything.”2. “Hello. [Agent name] here! How can I help you today?”3. “Hello, [customer name]! Thank you for contacting [company name]. How can I help?”4. “Thank you, [customer name] for choosing to chat with us. How can I help you today?”5. “Hi! Thank you for reaching out to [company name] today! If you have any questions about our [products/services], I’m happy to answer them.”Greeting a returning customer6. “Hi [customer name]! It’s nice to see you again. How can I assist you today?”7. “Welcome back, [customer name]! Please let me know if you need anything else.”8. “Thank you, [customer name], for visiting us again. What brings you in today?”Resuming a conversation9. “Welcome back, [customer name]! Did you want to pick up from where you left off?”10. “Hi, [customer name]. Thank you for returning to our chat. It appears it was interrupted earlier. Do you wish to pick up where we left off?”Requesting additional informationOn occasion, you might need a customer to provide more information to help you resolve their issue.This may include details about the product or service they acquired, delivery and billing information, or even credit card details.Here are some live chat examples you can use.Asking for general information11. “For us to help you better, we’ll need to collect some additional info. Kindly provide us with the [required details]”12. “Happy to help with this! Do you mind us verifying some of your information first?”13. “I’ll need some more information to verify your request.”Asking for credit card and billing information14. “To process your order, please provide us with your credit card number, expiration date, and security code.”15. “Thank you for your interest in our [product/service]. I require your credit card number and billing address to process your order. Could you please share them with me?”16. “Sure thing! Just to confirm, could you please share the last four digits of your credit card and the expiration date?”Requesting address or location information17. “Could you please verify your current residential address?”18. “To assist me in tracking your order, please verify your location.”19. “Would you mind sharing your billing address?”Sending proactive messagesProactive customer service demonstrates your dedication to delivering excellent service by anticipating and addressing potential customer concerns before they occur.Proactively use live chat scripts to invite customers to chat, particularly on pages where they are likely to encounter difficulties or require additional information.Here are a few live chat examples you can use.20. “Hi! I’m [agent name]. I’m checking in just to make sure you found what you were looking for today. Is there anything I can do to assist?”21. “Hey [customer name]! We appreciate you using [service name]. We’re happy to help you with any questions you might have.”22. “Hello. I noticed you’ve been here for a while. Would you like me to take you through our pricing plans?”23. “Hey there! Just to let you know, if you have trouble finding anything you need, I’m here to help.”24. “Hello [customer name]! If you are buying our [product or service], you can use the coupon code to get a discount of 20%. This offer is going to expire in two days. Would you mind chatting for more details?”Transferring customer service requests87% of customers experience frustration when they have to repeat their concerns multiple times.When transferring customers to a better-suited agent or department or when guiding customers to the correct department, communicate clearly.Assure that their issue will be addressed efficiently without the need for repetition.You can use the following live chat templates to assure customers that their concerns will be resolved soon.25. “Your question is better suited for [department name]. I’ll forward your request so you are instantly assisted. Do you mind waiting a moment?”26. “I can check the general details for you, but for a detailed explanation, our [mention suitable department] will be able to assist you further. Would you like me to transfer you to them?”27. “Thank you for waiting, [customer name]. It seems you need further assistance. Let me quickly transfer you to the right team.”28. “Based on the information you’ve provided, I believe [agent name] will be able to resolve your issue fully. Is it okay with you if I transfer you to [agent name]?”29. “I’m sorry I can’t process your request. However, [agent’s name] specializes in this type of situation and would be glad to assist you. Would you mind if I transfer you to [agent’s name]?”Apologizing and showing empathy to customersThere are times when your product or service may not meet customer expectations.You’ll need to use the right message and tone to calm down angry customers, express regret for any inconvenience caused, and affirm your commitment to fixing the situation.Here are some live chat scripts you can use:30. “We’ve run into some technical issues. We’re extremely sorry this affects you. Our technical team is working to resolve the issues. The service will be back within [time frame].”31. “Thank you for sharing the idea. Unfortunately, the request happens to go beyond the scope of what we can do. May I suggest an alternative solution?”32. “I truly understand how you feel, and I’m sorry about [customer’s issue]. Let me take care of this for you ASAP.”33. “We’re sorry. We can’t help you out with that as your request is beyond the scope of our support possibilities.”34. “I’m so sorry for the [issue], but I have good news. Here’s how we can fix this problem: [solution].”Thanking the customer for waitingCustomers dislike being put on hold when they are seeking support. It is important to help them feel at ease and express gratitude for their patience as you work toward resolving their issue.Utilizing the following live chat templates can assist you in accomplishing this.35. “Sorry for the delay. I am currently looking into your issue, and I will update you as soon as possible. Thank you for your patience.”36. “Hi [customer name], thank you for reaching out. I will need a couple of minutes to examine your request and gather the necessary information. Thank you for your patience; I’ll be with you shortly.”37. “Hello, [customer name]. Thanks for being patient while I was looking into your request. Your understanding means a lot to us, and I’m now here to assist you further. How may I continue to help you today?”38. “Good day, [customer name]. I need to check your account details to address this matter accurately. I will need to place you on hold briefly while I review your account information. Thank you very much for your patience; I will be back with you as quickly as I can.”39. “Hi, [customer name]. I realize this [issue] is frustrating. I’m going to put you on hold briefly while I explore the best options to assist you. Thank you for your patience and for allowing us the opportunity to make things right.”Closing the chat conversationIt is important to end the conversation on a positive note to guarantee a lasting positive customer perception.Thank customers for reaching out. Encourage them to contact you again if they encounter any further issues.You can use this opportunity to offer a customer feedback survey or provide links to your knowledge base.Here are a few examples you can adopt:40. “Thank you [customer name] for chatting with us today. I hope your issue has been fully resolved. In case you have further questions, please don’t hesitate to reach out to us again. Have a great day!”41. “There’ll be a brief feedback survey after I close the chat. I’d really appreciate you taking the time to fill it out.”42. “We’re always happy to help! Kindly take a second to fill out our feedback survey. Enjoy the rest of your day!”43. “Thank you for chatting with us today. If you encounter any other issues, don’t hesitate to contact us again. You can also try our self-help resources at [insert link]. Have a good day!”Benefits of using live chat scriptsIncorporating scripted responses into live chat support can yield numerous benefits for both service representatives and customers.Immediate responses:Pre-written responses allow agents to respond quickly to common questions, even during busy periods. This reduces customer wait times and improves satisfaction.Consistent customer experiences: Live chat scripts ensure that customer support agents are delivering the same message and using the right tone. This creates a more professional and consistent customer experience for your brand.Improved customer conversion rates:Live chat scripts can be used to continually provide customers seeking goods or services with timely support and information that can guide them through the purchasing process.Increased customer support efficiency: Pre-written answers can help complete routine tasks, such as collecting customer information or sending standard responses. This frees up agents to handle more complex issues.Reduced stress on customer support agents: By providing accurate, ready answers, live chat scripts help agents feel more confident and prepared when interacting with customers. This reduces the likelihood of mistakes.Boost customer engagement with top live chat scriptsTyping the same statements over and over can become tedious, especially for customer service agents who engage with many customers daily.By putting these tips and templates into practice, you’ll be well on your way to providing exceptional live chat experiences that build trust, resolve issues efficiently, and leave your customers feeling valued and understood.LIKE.TGis the best customer engagement tool for delivering personalized communication based on any situation. Itwill soon introduce its live chat feature with advanced functionalities—the perfect solution for enhancing customer interaction.Stay tuned to experience theseexciting new featurescoming your way! Schedule alive demowith us to discover other ways LIKE.TG can enrich your customer engagement strategy or sign up for afree trialto get instant access today.Is there a live chat script example we missed? Share your favorite live chat example in the comments section.Recommended readsLive Chat Support: Transforming Customer Engagement11 Best Live Chat Software for Businesses (2024)How to Effectively Utilize Microsoft Teams for Customer Service

Are you looking to improve your product offerings, start a new business, or get your failing business back on track? It would be best to equip yourself with customer insights to know where to begin.When you study your customers, you identify your target market and can get to know and understand your potential and existing customers more deeply.Customer metrics can show you what they want, what influences their purchasing decisions, their behavior, lifestyle, and more.These customer insights will help you make smart decisions, improve what your brand offers, and in the end, shape your business’s future.In this blog, we’ll talk about why understanding your customers is so important, how to do it right, and how it can lead to success for your business. What are customer insights?Customer insights are conclusions derived from a thorough analysis of consumer data. These insights help businesses enhance customer service and make decisions for business growth.Companies can get this information by looking at how people interact with the company and its website online, what they buy, their feedback, etc.Types of consumer insightsFor any business to succeed, it is important to know its customer base. This list looks at different types of customer insight that help organizations better understand their target market:Personal interest and lifestyle: This is when you find out what your customers like to do in their everyday lives. It could be their hobbies, activities, values, and preferences. Knowing this helps you customize your product or services to fit into their lives better.Demographic insight: This is when you find out the distribution of your customers across categories like age, gender, how much money they make, and where they live.Feedback and sentiment analysis: Here, you see what customers think about your brand, products, or services. This can mean overall satisfaction, things they do and don’t like, and the kind of people for whom they perceive your offerings to be intended.Sales trends and purchase history: This is a type of consumer insight where you spot any purchasing patterns that might help you predict what customers will buy next.Behavioral insights: This is an understanding of how customers use your products. Where did customers hear about you? Are carts abandoned at the same spot in the shopping process? Knowing these sorts of things will help your company improve.Where to get customer insightsFor a company to succeed, it has to be well informed about its target audience. The following methods can help you gather data for powerful customer insights.Collecting customer feedbackAsk your customers about their experience with your brand. While reviews are often submitted by customers with either exceptionally great or exceptionally awful experiences, this direct feedback can still let you understand your customers better.Online reviewsAccording to research by Luisa Zhou customer spending can rise by 31% as a result of positive ratings.Most customers will look up customer reviews online before they interact with your website or make a purchase.Read what people say about your product or service online to understand the message potential customers are getting. This also helps you understand how customers use your offerings.Analyze activity data from purchasesAnalysis of this sales data can be used to identify purchase patterns and determine what customers buy and when. This tells you what to market when and to whom.Social mediaKeep an eye on what people say on social media. This tells you what they care about and informs your response strategies in order to more carefully craft your brand image.Website dataOrganizations can use tools such as Google Analytics to monitor the activity of consumers on your app or website.Analyze data like page visits, bounce rates, and conversion levels to learn more about how users engage with your online services.Competitors’ reviewsOther sources of data useful for analysis are ratings, comments, and feedback on your competitors’ goods and services.These can offer insight into consumer preferences, satisfaction levels, and opportunities for growth in your sector.Businesses can analyze these reviews:To improve their products or services to suit customer needs and preferences better.To learn more about what customers like and dislike about comparable offers.To spot market gaps and chances for unique selling points.Tips to create a customer insights strategy that worksThe following are the customer insights and best practices to help you make business decisions.Identify the specific data you need to collect and analyzeThe first step is to identify the exact information you want to gather and examine that answers questions about your clients’ demands, tastes, and behavior.State your goals and the reason for needing customer insights.The data may differ depending on:Company goalsTarget marketIndustryMarket trendsThe questions you haveThis helps you focus your analysis to answer the questions about your customers most useful to your planning.Define the methods and metrics you needFigure out what data you have already, and what data you need to start tracking. Make a plan that specifies the methods you will use to gather and analyze customer data, such as website data or surveys.Choose the metrics you will track. For instance:Customer satisfaction (CSAT) survey resultsCustomer retention scoresNet promoter scores (NPS)Decide how often you need to review these metrics and make a schedule.Focus on customer relationshipsOther kinds of insights come from tracking your relationships with clients over a long period of time. This includes tracking their choices, previous transactions, and interactions with your company.When it comes to the latter, especially for companies with fewer clients, keeping written testimonies of clients’ interactions with your customer service team can give insight into their issues later.You may understand their needs more deeply when you give them personal experiences and make notes.Ask your support team about their customersOne of the most effective ways to get valuable consumer insights is to ask your support staff about their customers.Members of your support team often interact with consumers in person; they are very familiar with their needs, tastes, and problems.You may learn a lot about common issues, customer behavior, and areas for growth by often asking your support staff for input.Practice active listeningActive listening is more than simply hearing what your consumers are saying; it’s understanding what they’re saying. It’s asking for clarification.You can discover much about your consumers’ wants, needs, and pain points when you listen carefully to them.Why is customer insight important for business success?When you understand your customers well, it sets a strong foundation for your company to succeed.Make smart decisionsCustomer insights help organizations to make more informed decisions on issues such as:The best marketing strategies to adoptProduct improvements to prioritizePricing optimizationResource allocationExpansion opportunities to considerWays to avoid or reduce risksCustomer insights enable businesses to be customer-centric, give them a competitive advantage, and ensuring their continued growth.Improve customer experienceWhen you know what your customers need and fix their problems, their experience improves.If the customer experience at your company improves, customers will stick around and recommend you to others.Customize your marketingCustomers will likely stick with your brand and spend more money when they feel understood.According to research by Mckinsey, 71% of customers want businesses to provide them with personalized experiences. And when this doesn’t occur, 76% of them become irritated.Insight into who your customers are and their preferences guides your marketing team as to which channels to concentrate on and which features to promote.You’ll know where they spend time online, what they value most in your products, and the kind of ads to which they respond best.Make customer journeys betterIf you use customer insights well, you can keep customers happy from the start of their journey to the end.Businesses can customize experiences, anticipate needs, and speed up operations using customer insights, which shed light on customer wants, habits, and preferences.By utilizing these insights, companies can build smooth experiences at every touchpoint and increase customer satisfaction.Real-life examples of using customer insightsBrands worldwide gather customer insights and use them to fit their products and services better to their customers. Let’s look at some examples.Coca-ColaCoca-Cola is an American corporation founded in 1892. It is one of the largest soft drink brands, holds the largest market share in the world, and sells its products in over 200 countries.The company’s extensive customer research, including surveys, market studies, and others, has helped it stay relevant.Coca-Cola’s dedication to using customer insights has allowed it to maintain a strong connection with its consumers. For example:Coca-Cola Zero Sugar was introduced in response to consumer demand for fewer calories.To build customer loyalty, they have engaged with them on social media and quickly reply to their reviews.KFCKFC, an American fast-food restaurant specializing in fried chicken since 1952, is another excellent example.Through the years, they have stayed relevant in this competitive sector by using consumer insights wisely:To improve and quickly address consumer issues, KFC continuously seeks out and listens to customer input through social media, online surveys, and customer service interactions.Based on what their consumers like, they have consistently added new menu items and promotions, such as the Famous Bowl and the Double Down Sandwich.With the use of digital technology, KFC consumers can place online orders,use self-service kiosks, and order delivery services that are tailored to meet changing needs for ease and flexibility.Invest in customer insights for your business growthCustomer insights help you know your customers better and effectively meet their needs and wants.Collect feedback, listen to what customers say, especially through your support team, and use that information to create marketing strategies.Utilize LIKE.TG to gain valuable consumer insights that can fuel your business growth.You can explore its capabilities with a free trial or schedule a live demo. LIKE.TG’s customer support team can provide further assistance if required.We hope this blog post about consumer insights was helpful. Feel free to share your thoughts and experiences in the space provided for comments below. We value your thoughts very much!Related readsEmpathy in Customer Service: Essential Tips and Importance7 Reasons Customer Feedback Is Important for Your BusinessWhat Is Customer Service Experience? Definition, Tips, and Examples

Meeting customers’ basic needs and resolving complaints is no longer enough for businesses. They need to go above and beyond to create a sense of happiness customers associate with their brand.Every touchpoint a customer has with your brand offers a chance to increase their happiness with it.Fortunately, businesses have several ways to increase client happiness, building relationships with clients. This blog will look at some of the best strategies for raising customer happiness with your brand and why it is important. What is customer happiness?Customer happiness refers to the emotional state of customers when they interact with a brand or business.Understanding what makes a customer happy will help you address potential problems that might lead to discontent.Happy customers are more likely to come back to your company, recommend it to others, and help your business succeed as a whole.This calls for businesses to take the necessary steps to ensure they know what exactly their customers need and provide it the way they want.The list of factors that can lead to customer happiness is endless, including:Smooth transactionsHelpful customer serviceGood productsKeep in mind that many products and services may not generate the level of emotional connection required for this feeling, so this blog may not apply to your company.What is the difference between customer happiness and customer satisfaction?Customer happiness refers to the emotional connection of customers when they interact with a brand or its products or services. It reflects the joy that goes beyond meeting basic needs and can involve building strong relationships and creating memorable moments.Customer satisfaction, on the other hand, is a measure of how well a company’s products or services meet or exceed customer expectations. It focuses on whether customers’ needs have been fulfilled adequately.Happy customers usually come back and tell others about the brand, feeling a sense of loyalty. However, even though customers are satisfied, they might switch to another brand if someone tells them it’s better. They don’t feel an emotional connection or obligation to one brand.Companies use surveys, net promoter scores (NPS), and sentiment analysis to determine customers’ happiness. You can measure how satisfied customers are by looking at numbers on customer satisfaction surveys (CSAT) and feedback ratings.There is a narrow difference between customer happiness and customer satisfaction. One cannot do without the other, though, because you will have to satisfy customers on several levels to achieve customer happiness.7 Ways to achieve and improve customers’ happinessKeeping your customers happy is not a one-day thing. It is a journey that needs dedication.Listen to and understand your customersListening to your customers is not just about what you hear them say but truly understanding their needs and what they expect.Understanding your customers is something your customers service teams need to work on and practice.When you know what your customers want, you can figure out what they’ll expect before they say it. They should know that their voices matter and that you genuinely care about their opinions.When customers feel valued and heard, they are more likely to develop a sense of loyalty towards your brand.To achieve customer happiness and demonstrate that you listen and understand your customers, consider the following actions:Provide a platform for communication: Offer multiple communication channels such as live chat, email, social media, and web forms.Put yourself in their shoes and try to see things from their perspective. Understand their challenges, preferences, and priorities to tailor your products or services to meet their needs better.Act on their concerns: It’s not enough to listen; you must also act on the feedback and concerns raised by your customers.Create a relationship with your customersCustomers feel better about a brand when they feel they can relate to the people behind it. A good way to do this is to add a personal touch, like telling your story and showing pictures of your team on your website’s About Us page.When your customer service representatives are interacting with customers, they should try to create a rapport. Especially for a company with a smaller number of high-value customers, keeping notes on anything personal the customer reveals can help agents connect more easily in their next interaction.Deliver fast and quality service to your customersWhen you deliver fast and quality service to your customers, it makes them happy. It shows that you care about their time and satisfaction.Providing quality customer service is when you:Quickly address your customers’ inquiries.Provide a real-time live chat support feature on your app or website so people can get help instantly.Offer 24/7 customer support to ensure help is available at all times.Appreciate and reward your loyal customersA loyalty program is a great way to keep your customers happy. This is where you show appreciation by rewarding your customers to increase customer loyalty. You can reward them when:You introduce discounts, giveaways, or points your loyal customers can redeem on their next purchase.You create referral links that your customers can share with incentives for a successful purchase.You create an affiliate program in which customers who are also resellers can contribute to your business’s growth.Celebrate your wins with your customers and create special offers on special dates like birthdays, anniversaries, or even public holidays.Train your staff to have deep product knowledgeCustomers want to talk to people who will answer their questions correctly about your products or services. Your employees need to have deep knowledge of the products and services your company offers to ensure your customers receive accurate solutions to their issues, keeping customers happy. You can:Train your staff to understand what your company offers.Hold regular staff meetings to discuss any updates.Use the right kind of words and toneYour customers’ happiness with your company also depends on how you talk to them, how you handle frustrating issues, how you accept your mistakes, and what you say when you apologize.You can get yourself a happy customer when:You are cautious with your words and use positive language. This prevents you from hurting your customers.Admit if something goes wrong to show accountability.Show empathy and make use of thank you notes.Collect and act on customers’ feedbackYou can create happy customers when you collect and act on customer feedback. This will show that you have taken their suggestions seriously and you value and understand their opinions.You should:React to customer comments online to show that you’re paying attentionListen carefully and show that you care about what customers sayUse their ideas to improve your product or serviceFix any problems that come up fastWhy is customer happiness important?Customer happiness can build or break a business. In addition to being content with their interactions, happy consumers are also emotionally invested, loyal, and more likely to recommend your business to others.Helps in building customer advocacyWhen customers are happy with a brand, they often tell others about it. They might write good reviews, talk about it on their social media pages, or recommend it to friends. This helps the brand look good and brings in more customers who trust the brand.According to Medill Spiegel Research Center, a product with even just five reviews is 270% more likely to be purchased than a product with no reviews.Boosts sales and profitsHappy customers are more likely to use the brand again and recommend it to others, which leads to an increase in sales over time.According to Forbes research, 86% of customers will pay more for a fantastic customer experience. Revenue growth means businesses succeed in the marketplace in the long run.To boost your sales, you need to:Work on building trustAlways provide excellent customer serviceImproves agent productivityWhen agents deal with happy customers regularly, it creates a positive work environment. Positive feedback and gestures of gratitude from happy customers can boost the morale and motivation of agents.A positive mindset can lead to higher productivity since it makes agents feel happier and more satisfied in their work.This can be done by:Agents figuring out which methods and strategies worked best to satisfy customers.Always providing outstanding customer service.Determining your areas of weakness and fix them.Customer happiness equals a successful businessIt’s important for your customers to feel happy about doing business with your company. Your customers’ happiness should be the primary focus of your customer service teams.A happy customer will be a loyal customer and recommend your business to others.Invest in turning your customers into loyal ones. LIKE.TG is a toolkit to help your customer support team improve customer happiness through quick, organized resolution of issues.You can start a free trial or schedule a live demo to learn more. You can also contact the LIKE.TG support team for further assistance.We hope you found this blog on customer happiness helpful. Kindly share your insights and experiences in the comments section below. Your feedback is greatly appreciated!Related reads What Is Customer Service Experience? Definition, Tips, and ExamplesImportance of Customer Support OperationsCustomer Communication: Everything You Need to Know!

When it comes to customer service excellence, recognition is more than simply an award; it’s evidence of a business’s steadfast dedication to its clients.It is with great pride that we announce that LIKE.TG has been honored with the Excellence in Customer Service Award by the Business Intelligence Group.At LIKE.TG, we believe our customers’ satisfaction is the number one priority. We strive to build genuine relationships, provide prompt and efficient support, and go the extra mile to ensure their success.Whether they’re an entrepreneur or a large corporation, our dedicated customer service team is here to answer their questions, troubleshoot any issues, and empower all customers to leverage LIKE.TG to its full potential. About Business Intelligence GroupThe Business Intelligence Group is an organization dedicated to recognizing and promoting excellence in business performance and innovation across various industries.It offers awards programs and recognition initiatives aimed at honoring individuals, teams, and organizations that demonstrate outstanding achievements in areas such as leadership, customer service, technology innovation, and corporate social responsibility.The Business Intelligence Group seeks to celebrate organizations that leverage innovative strategies, technologies, and practices to drive growth, improve efficiency, and make a positive impact on their industries and communities.Additionally, the group provides resources and networking opportunities to support professionals and businesses in their quest for continuous improvement and success.What exactly is LIKE.TG?LIKE.TG is a leading platform for modern and robust help desk software. Developed by Syncfusion, it empowers businesses of all sizes to streamline their customer service operations through a comprehensive suite of support tools and features. The platform includes:Robust ticketing system: Manage customer inquiries efficiently with a centralized system for tracking, prioritizing, managing, and resolving issues.Knowledge base software: Create a comprehensive knowledge base filled with self-service resources, empowering customers to find answers independently.Powerful automations: Automate repetitive tasks and workflows to free up your agents so they can focus on complex issues.Extensive customization options: Tailor LIKE.TG to your specific requirements with a wide range of customization options and integrations.User-friendly customer portal: Provide your customers with a dedicated portal to submit tickets, track progress, and access relevant resources.Actionable reports and analytics: Gain valuable insights into your customer service performance with detailed reports and analytics.Top-notch security: Rest assured your data is secure with LIKE.TG’s robust security measures.What makes LIKE.TG’s customer service stand out?“In today’s dynamic environment, customer service teams and suppliers have had to adapt significantly,” said Maria Jimenez, Chief Nominations Officer at the Business Intelligence Group.“We’re thrilled to recognize LIKE.TG for their exemplary leadership and impactful contributions to improving everyday lives.”We support a variety of approaches for providing exceptional customer service:Personalized support: We understand that each customer has unique needs. Our team takes the time to listen carefully, understand your exact situation, and provide tailored solutions.Knowledge and expertise: Our customer service representatives are highly trained on LIKE.TG’s features and functionalities. They are passionate about the product and committed to providing expert guidance.Responsiveness and efficiency: We value your time. We aim for prompt responses to inquiries and strive to resolve issues quickly and effectively.Proactive communication: We keep you informed throughout the process. You’ll receive clear and consistent communication regarding your inquiries and support requests.A commitment to continuous improvement: We’re always looking for ways to enhance your experience. We actively seek customer feedback and use it to refine our processes and optimize our support offerings.Looking to experience LIKE.TG’s award-winning customer service?The Excellence in Customer Service Award from the Business Intelligence Group symbolizes our company’s passion for customer satisfaction and its commitment to maintaining the highest standards in service.As LIKE.TG celebrates this achievement, it also looks ahead to new challenges and opportunities, ready to uphold its award-winning legacy and continue delivering outstanding customer experiences.Start a free trial or schedule a live demo to experience firsthand the exceptional customer service provided by BoldDesk.Visit our website to learn more about our solutions or contact our support team to see our commitment to customer satisfaction in action.

We’re excited to announce that LIKE.TG has once again been recognized for its exceptional customer service software by G2!In the Spring 2024 Grid® Report for Help Desk Software, LIKE.TG secured a Leader badge, and in the EMEA Regional Grid® Report for Help Desk Software, LIKE.TG received a High Performer badge.These prestigious recognitions from G2 are a testament to our unwavering commitment to providing our customers with top-notch services and solutions. About G2G2 is the go-to website for businesses and users seeking reliable software reviews and insights.Through peer reviews, ratings, and detailed comparisons across various categories, G2 offers an unbiased platform for over 90 million users annually to discover, research, and review software.G2 awards badges to companies that excel in performance, customer support, and satisfaction quarterly, acknowledging their achievements in these crucial areas.The Leader badge: leading the way in customer service solutionsLIKE.TG has been ranked as a Leader in the Grid® Report for Help Desk Software in Spring 2024.Receiving this badge for a second quarter in a row solidifies our place among the top-rated help desk solutions in the industry, based on real user reviews and market share data.We believe we have earned this recognition for our:User-friendly interface, making it easy for both agents and customers to navigate the platform.Feature-rich functionality, providing a comprehensive suite of tools to streamline your customer service operations.Exceptional customer support, ensuring you always have the resources and assistance you need to get the most out of BoldDesk.The High Performer badge: A reflection of user satisfactionThe High Performer badge highlights products that consistently receive positive user reviews.Being named a High Performer in the EMEA Regional Grid® Report for Help Desk Spring 2024 validates the positive experiences our users have with LIKE.TG as their customer support solution.What sets LIKE.TG apartAt LIKE.TG, we understand that exceptional customer service is the cornerstone of business success.That’s why we go above and beyond to equip businesses with a comprehensive suite of features that enable them to deliver seamless, efficient, and personalized customer experiences.From ticket management and omnichannel support to automation and analytics, LIKE.TG provides you with all the resources your customer service team needs to thrive in today’s competitive landscape.Here’s what some of our users had to say about our sophisticated help desk software:“[From] email chaos to an efficient ticketing system.”“Cost-effective support system.”Thank you for believing in us!We extend our heartfelt gratitude to all our customers who submitted reviews and continue to help us shape LIKE.TG into the best customer support solution.Your trust, feedback, and advocacy are the driving forces behind our journey, and we are deeply grateful for the opportunity to serve you.Together, we will continue to raise the bar and push boundaries to exceed your expectations.Ready to see what LIKE.TG can do for you?We invite you to explore our features and see for yourself why LIKE.TG is a leader in customer service software.Schedule a30-minute live demo to see how LIKE.TG can help revolutionize your customer service, or sign up for a15-day free trialtoday! Pleasecontact usif you have any questions—we would love to hear from you.

While many companies claim to put customers first, they often lack a deep understanding of what that truly entails.Prioritizing clients’ needs often results in consistent success. Businesses that are genuinely committed to this must actively and empathetically engage with customers.A customer-first strategy builds stronger connections, increases revenue, and cultivates a competitive edge.This blog highlights the importance of a customer-first culture in businesses and offers practical steps to enhance customer experiences and ensure future success. What does customer first mean?Customer first is a business philosophy and approach that prioritizes customers’ needs, preferences, and satisfaction above all else.With a customer-first mindset, businesses aim to understand their customers deeply, anticipate their needs, and deliver exceptional value and service at every touchpoint.It emphasizes creating products, services, and experiences that are tailored to meet customers’ specific expectations and requirements.This approach leads to increased customer loyalty, positive brand perception, and long-term business success.9 Ways to putthe customer firstPutting customers first allows businesses to thrive in today’s competitive market. Here are some great ways to prioritize customers.Get to know your customersGet to know your customers before making decisions. Understand their preferences, pain points, and desires by directly and indirectly asking about them instead of assuming.One effective customer-first strategy is to create detailed buyer personas that include the demographics, behaviors, and motivations of your target audience.Utilizing these personas enables tailored marketing messages, product offerings, and services that resonate with customers.Empower your staff with consistent trainingAccording to SurveyMonkey findings, 73% of employees who believe that achieving customer satisfaction is a top priority for their company consider their work to be meaningful.To ensure your employees put customers first:Ensure your representatives are trained to prioritize serving customers and emphasize the importance of putting customers first in every interaction.Elevate service quality by empowering employees to address customers’ issues swiftly and effectively, minimizing unnecessary delays by equipping them with resources, tools, how-to videos, and manuals.In the long run, explicitly training employees on how to put the customer first keeps them focused.Listen actively to your customersA customer-first mindset requires companies to listen carefully and pay attention to customers’ responses, concerns, and suggestions.Utilize surveys, social media, reviews, ratings, testimonials, and referrals to monitor their perceptions of your brand, products, and services.Responding promptly and courteously to their issues will demonstrate your appreciation for their input.Be transparent and honest with your customersTo truly prioritize customers, transparency and honesty are key. This is achieved by effectively communicating pricing, policies, and any changes that may impact the customer experience.While you may not always please every customer, being honest about issues and keeping them informed can increase trust. Transparency is an essential component of a customer-first strategy.Give rewards to appreciate your customersBusinesses can reward loyal customers with incentives such as discounts, exclusive offers, and customer loyalty programs, showcasing appreciation and encouraging repeat engagement.Furthermore, personalized experiences and special bonuses can pleasantly surprise customers.Companies that embrace a generous approach can offer giveaways, exclusive resources, and valuable content, making customers feel good about doing business with them.Keep your customers updatedKeeping your customers updated demonstrates that you value communication in your relationship with them.Keep them informed about changes, improvements, and relevant information regarding your products or services.By prioritizing regular updates, you empower customers to make informed decisions and enhance their overall experience with your business.Focus on accessibilityMake it easy for customers to reach out for support through multiple channels, such as phone, email, chat, and social media.Being accessible and adapting to clients’ schedules outside of typical business hours positions businesses as helpful and concerned with their client’s success.Businesses should integrate round-the-clock support, like a customer self-service portal and knowledge base software containing diverse content.This ensures that information about their products and services is readily accessible, aligning with an effective implementation of a customer-first strategy.Value your customers’ feedbackHighlight the significance of your customers to your business by actively incorporating customer feedback into decision-making processes.Regularly conducting satisfaction surveys helps to gather insights and promote a customer-first approach.Businesses must utilize customers’ feedback to understand their needs and drive continuous improvement to products and operations.Respond quickly and politely to your customersDue to technology’s speed and accessibility, customers today expect prompt responses. Providing them aligns with a customer-first strategy.Including SLA reminders in support processes helps prevent escalations and ensure timely resolutions.This practice contributes significantly to maintaining professionalism and elevating the overall customer service experience.Businesses must prioritize addressing customer issues quickly, preferably within 24 hours, to demonstrate attentiveness and care.How a customer-first strategy can benefit your businessLoyal clients are the foundation of any successful firm in the competitive market of today. Here’s how this strategy may help your company.Improves customer retentionPositive customer experiences encourage repeat business. Customer-first strategies prioritize the customer experience, thereby improving customer retention and enhancing lifetime value.Enhances brand reputation and trustWord-of-mouth marketing remains a powerful tool. These days, it’s often word-of-fingers as people type their reviews.By striving to exceed customer expectations, you build a strong brand reputation through the disinterested reviews of your satisfied customers, cultivating trust in the market.Positive online reviews and social media mentions become free advertising, attracting new customers, and establishing you as a leader in your industry.Provides valuable customer insightsBy prioritizing customer feedback, you gain a goldmine of insight into their needs, wants, and pain points.This feedback loop helps you refine your offerings, improve your customer service, and identify new opportunities.Increases customer lifetime valueA happy customer is a spending customer. By focusing on building long-term relationships, a customer-first strategy encourages customers to not only return but also spend more on your products or services as their needs evolve.This translates to increased customer lifetime value.Aids in creating a competitive edgeA customer-first strategy increases your competitive edge. Exceptional customer service gains more customers who value high-quality service.Businesses that regularly provide exceptional customer service develop strong connections with their clients, leading to long-term success.Adopt a customer-first strategy for your businessA business culture that prioritizes the customer’s needs aims to enhance the customer experience and increase customer loyalty.Always make yourself accessible to customers, go above and beyond to address their concerns, and ensure that eachinteraction with them is helpful.Prioritizing your clients will enhance their interaction with your company and raise the likelihood that they will stick around and become lifelong customers.One way to put customers first is to choose customer service software that lets you serve them best. Please contact us to schedule a live demo of LIKE.TG, which provides your support team with a ticketing system and multiple tools to do their jobs right. Alternatively, sign up for a free trial to try it out right away.

Customers want more than just solutions to their big problems. They want to feel like they can rely on a company to help them with even small frustrations with their products.Businesses should invest in customer connections and relationships that go beyond buying and selling.An emotionally attached customer who is satisfied with their interactions with a company will be loyal to the brand. In this blog, we will learn what customer connection is, its importance, and how to create it. What is customer connection?Customer connection is a bond that a business creates between its brand and customers when they interact with its products or services.This can only happen when the business understands its customers.The connection forms due to an emotional response to the business’s offerings when interactions with employees far exceed their expectations or a combination of both.Why is connecting with customers important?To succeed in today’s competitive business world, organizations must create and maintain connections with customers. Customer connection is important for:Increasing customer loyalty: Connecting with customers genuinley fosters a sense of loyalty and builds long-term relationships, resulting in customer retention and reduced churn rates.Make your brand stand out: You can connect with customers when you genuinely engage with them to create that emotional attachment via exceptional customer experience. Purely transactional interactions from most companies makes you stand out from the rest.Creates customer advocacy: When you connect with your customers on an emotion level and make them happy, they will be much more likely to recommend your brand to others through word-of-mouth or social media.Improves brand perception: Positive experiences enhance a brand’s reputation, letting it become known for treating customers well, thus attracting new customers.How to connect with customers more effectivelyYou don’t need to wait for customers to come, buy, and go for your business to succeed.It would be best to find ways to continuously stay connected with customers to ensure you have satisfied their expectations.You can use the following methods to build a long-lasting relationship that leads to customer loyalty and connection with your brand:1. Know who your customers areUnderstanding your customers’ demographics, preferences, and behaviors will help you design your communication to resonate with them.Additionally, knowing them will help build trust, adding convenience and comfort, which in turn creates a stronger customer connection.Tips to consider:Businesses can anticipate needs and strengthen brand-customer connections through:Creating and distributing surveys to gather insights into preferences, satisfaction levels, and pain points.Use of analytics platforms to track customer behavior, website interactions, and purchase history.Studying your competitors’ customer base to identify gaps or opportunities for improvement in your customer experience.2. Show appreciation to your customersYour customers feel more connected with your brand when they feel appreciated.Showing appreciation can encourage your customers to feel warmly about your brand and give feedback more openly because they feel comfortable sharing their thoughts.Tips to consider:Appreciation is beyond saying thank you. Let them know that you value their business by:Implement a loyalty program that rewards customers for their repeat purchases or engagement with your business.On their birthdays or the anniversary of their first purchase, send them customized messages or offers.Publicly recognize and express gratitude to loyal customers on your business’s online platforms.Occasionally, catch customers off-guard with unexpected deals, additional products, etc.Your customers may feel more inclined to engage with a brand that acknowledges their support.3. Respond quickly to customers’ concernsCustomers appreciate it when their issues are acknowledged and responded to quickly, demonstrating that you care about and value your customers’ experiences.Research by Emplifi states that, 52% of customers anticipate a response from businesses within an hour, with many even anticipating a response in under five minutes.Your support agents’ response to your customers’ concerns are an opportunity to connect with those customers.They can experience your company’s competence and professionalism, but also understand that there are real, relatable people behind it.Tips to consider:Responding to your customers requires a thoughtful approach with the help of tools such as:Email ticketing system that helps businesses organize and respond to customers’ emails promptly.Live chat support to offer real-time solutions to customers directly on the website or through digital channels.Help desk functionalities such as a knowledge base or automation features for managing and responding to customer inquiries efficiently.Quick resolution of issues results in more seamless and satisfying customer interactions, creating a long-lasting impression of professionalism and effectiveness.4. Exceed your customers’ expectationsEvery customer has expectations they believe a brand will meet when engaging with a brand. Businesses should aim to exceed customer expectations.This will demonstrate your dedication to your customer’s satisfaction, which will create positive associations for them.Tips to consider:Businesses can meet customer expectations by:Setting realistic goals, communicating them clearly to customers, and trying to surpass them.Injecting every interaction with empathy, friendliness, and a willingness to help.Surprising customers with discounts.5. Actively engage with customers onlineIt is not enough to only have a social media account; you need to be responsive, engaging actively with your customers in the comments.Tips to consider:Since so many people spend a lot of time on social media, being where your customers are is a sensible step to build connections with them. You should:Respond promptly to customers’ concerns and inquiries online.Build a community and share relevant content, create user-generated content, and make people engaging on your pages feel a sense of belonging in your community.Note all customer feedback and acknowledge their input.When you actively engage with your customers online, you will demonstrate accessibility for customers seeking assistance.6. Have a customer centric-cultureThis involves crafting the organization’s values, processes, and modes to prioritize the satisfaction of customers.In a customer-culture, employees are empowered to take ownership of customer issues and make decisions that prioritize customer satisfaction.Tips to consider:Businesses looking to connect with customers should:Make customer satisfaction and success a top priority in every aspect of your business.Improve the customer experience whenever possible.Communicate with customers consistently and transparently across all touchpoints.7. Show empathyEmpathy is very important in the creation of customer connection since it enables businesses to understand, relate to, and address the needs and emotions of customers.Empathy in customer service means employees listen actively to customers and respond to them in a way that acknowledges their feelings.Tips to consider:Showing empathy to create customer connection involves:Using language that shows empathy and understanding.Understanding that it is reasonable for customers to feel disappointment, anger, or stress when things go wrong, and expressions of such should be treated with patience instead of taken personally.Demonstrating empathy and validating customers’ feelings can make them far more cooperative and patient in return.8. Personalize your marketing effortsThis involves businesses shaping their marketing advertisements, messages, content, or offerings to each set of customers grouped by interests, habits, and demographics, as appropriate for their industry.According to research by the Harris Poll, 61% of consumers said personalization is a standard expectation for doing business with a brand. And 37% said they would not do business with a company that does not offer a personalized experience.Tips to consider:Your marketing can be personalized by:Using your customer’s name in email subject lines, greetings, or promotional materials.Target advertisements, recommendations, and emails based on the recipients’ characteristics or past interactions.Use geolocation data to deliver localized messages or offers to customers based on local events, making your marketing communications more relevant and timelier.Your personalized marketing will contribute to a more positive and enjoyable customer experience and increase your customer connection.9. Create a customer communityBy bringing customers together who share the brand’s values and each other’s interests, businesses can create a feeling of belonging among them.Customer communities facilitate engagement and interaction among members, allowing them to connect, share experiences, ask questions, and offer support.Tips to consider:Choose a platform or a channel that aligns with your audience’s preferences.Provide valuable and engaging content that encourages participation and interaction within the community.Offer resources, tools, and support to help community members succeed, but also give them forums where they can give each other advice.10. Ask for and act on feedbackCustomer feedback is not just about gathering information but building meaningful connections with your customers and understanding their needs.When your customers give their feedback, ensure that it is relayed to the appropriate department for serious consideration.If reasonable, you act on the feedback and let the customers know you have. This shows that you value their opinions and want to improve their experience.Tips to consider:You will be creating a lasting relationship based on mutual respect and understanding by:Engaging with customers who provide feedback, both positive and negative, to show that you value their input.Arranging interviews or focus groups with select customers to delve deeper into their experiences to get more detailed insight into changes they’d like to see.Personalizing follow-up emails or phone calls to show customers that their opinions are valued and appreciated.Customer connection for business successBusinesses that prioritize customer connection are better positioned to succeed in the long term.They benefit from increased customer loyalty, higher retention, and a positive reputation. Let’s remain committed to building genuine, lasting connections with our customers, ensuring mutual success and growth.Use LIKE.TG to provide your customers with improved customer support and service.Experience it firsthand with a free trial or schedule a live demo for a guide through what LIKE.TG can do for your support team.Our dedicated customer support team is ready to provide further assistance every step of the way.Feel free to share your experiences and thoughts in the comment section below. We welcome your feedback and look forward to speaking with you!Related reads10 Practical Tips to Improve First Response Time in Customer ServiceHow to Handle Customer Complaints: 5 Best Practices9 Effective Metrics to Measure Customer Loyalty

Have you ever stopped to consider why companies get so involved with branding? Creating a memorable slogan or appealing logo is not enough.You need to master the art of influencing how the public views your business. It all comes down to developing a unique brand that connects with your target market and makes you stand out from the competition.Consider brand elements as the foundation of your marketing plan. Every element conveys a powerful message about your company’s values and identity.In this blog, we’ll delve into branding elements and examine how they can help boost your company to success by shaping brand perception and identity. What are branding elements?The elements of branding are unique, tangible aspects that make a company different from others and make a brand memorable.There’s a lot of competition in the big business world, so you must make your brand noticeable to your target audience.Research by Crowdspring states that it takes only 7 seconds to create an impression on your brand and up to 7 impressions for the customers to recognize your logoStrategic brand elements like logos, slogans, and colors simplify the process of creating a lasting impression within the crucial 7-second window, aiding customers in speedy product recognition and informed purchasing decisions.Essential branding elements and how to use themDifferent aspects of a brand can help create a look or voice that people recognize and remember. They help your brand connect with the people you want to reach and differentiate you from similar brands.Let’s identify these brand elements examples and look at tips you can use to improve your brand.Color schemeA color scheme is a group of colors a brand uses repeatedly on its platforms.Colors can create feelings, communicate ideas, and form a connection with a brand in the consumer’s mind.For example, consider Coca-Cola, which has long been using red as its primary color, which represents passion or energy.Tips: The color scheme needs to reflect the personality and values of your company, and the same exact shades must be used every time.LogoThe logo is a special element of branding that works as a unique picture for a business or a group of products.It’s a design that reflects and represents the company. It is used in advertisements, on websites, on packaging, in communications, and sometimes on the products themselves.They matter since they aid in brand recognition.Think about the oversized yellow M of McDonald’s. Though the restaurant is called many different names in different countries, its symbol immediately makes you think of that brand, and you can easily spot them.Tip: Your logo should look impressive on a billboard or a business card.Brand nameWhen we talk about a brand name, we’re talking about the name of a business or product.For instance, when you hear “Reebok,” you probably think of sports shoes and clothes. That’s because it is a famous company that sells those things.The name of a company or product becomes associated with an industry and reputation. It’s the access point in customers’ minds to everything associated with company, so it must be chosen with care.Tip: Choose a name that is easy to remember, pronounce, and spell while also reflecting your brand’s values. Consider using a business name generator to explore creative and unique name ideas.Brand valuesBrand values are the ethics and standards that direct a business’s choices and actions.These principles shape the company’s culture and conduct with both customers and employees.For instance, a company that prioritizes sustainability may prioritize eco-friendly procedures.Customers who share the company’s values will be more likely to trust it.Tip: Train your staff to ensure your brand values are understood and practiced at all levels of the organization and use them to communicate internally and externally.Brand voice and toneYour brand voice is like your brand’s personality when it talks or writes.You can choose to be helpful, serious, or even funny. Just ensure you have a unique way of talking that fits with the people you want to reach.Think about Wendy’s, the fast-food restaurant. Their ads and tweets are known for being funny and a bit cheeky. They often make clever jokes and use friendly language to connect with people.This helps them be different and make a fun connection with the people who like their food.Tip: Understand your audience, create a brand guideline that outlines your brand voice and tone, and monitor how your audience perceives it by collecting feedback.ShapeTo get a bit more abstract, shapes are important in branding because they symbolize cultural meanings or make people feel certain ways. You can use shapes in things like logos, packaging, and ads.You can use shapes like:Circles show togetherness, peace, and being open to everyone. Brands that use circles in their logos or designs might want to show ideas of being together or having friends—for example, the Olympics logo.Trianglesstand for stability, strength, and moving forward. Brands that use triangles might want to show they’re constantly moving ahead or are full of energy—for example, Adidas.Rectangles and squares look balanced, steady, and dependable. Brands that use these shapes might want to show they’re trustworthy or professional. For example, Microsoft uses these shapes.Curves and fluid shapes make things look creative, flexible, and like they are moving. Brands that want to look new, friendly, or easy to talk to often use them. For example, Nike uses these kinds of shapes.Geometric patterns are shapes arranged in a design. They make branding materials look more exciting and keep them looking the same.For instance, consider the patterns you see on Louis Vuitton and Gucci products. They use these patterns to make their products stand out and look unique in the market, but uniform within the brand.Tips: Pick shapes for your logos and designs that can tell people what you stand for and are like without saying it directly.TypographyTypography refers to the fonts you choose for your brand. It affects how your brand writes about who it is, what it stands for, and what it wants to say to people.Tip: Choose a font that aligns with your brand personality and target audience and maintain consistency across all brand assets, including logos, your website, marketing, materials, and packaging.Slogans and taglinesA slogan or a tagline is a short, memorable statement that captures the essence of a brand.For example, Sony uses the phrase “make. believe,” which illustrates the spirit of their brand: the power of creativity, and the ability to change ideas into reality, and cleverness in the word play.Tip: Understand your brand and define your concise and memorable message to capture its essence.Brand positioningBrand positioning refers to a specific place a brand holds in the mind of its target market relative to competitors that make it stand out.One example is Volvo, which has been associated with safety, positioned itself as a brand that prioritizes the well-being of its customers.Through its marketing efforts, Volvo has consistently emphasized its commitment to safety features.Tip: Do market research, know your target audience, and create a clear and memorable statement explaining your brand’s unique advantages and how it meets the needs of your target market.Why are elements of branding important?Let’s examine the value of these elements.Influences purchasing decisionsHow people see your brand affects whether they will buy from you.Customers need to remember your brand because they’re more likely to pick familiar products as they make a purchase decision.Displaying your branding elements at every opportunity builds that sense of familiarity.Helps customers remember your brandLogos, colors, and slogans are branding elements that help people remember your business.This increases the possibility that they will build associations in their minds when they hear people speak or write of your products.Therefore, having strong branding elements is similar to creating a mark on your customers that lasts and leads them to think of you first for any products with which they associate you.Forms the basis of marketing strategiesBranding and marketing are inextricable. The main purpose of branding is to be used in marketing, and marketing needs good branding elements to work with to be effective.Marketing develops and expresses the voice of the brand, using its tone and style. Good strategies for one improve the strategies of the other.Creates a brand identityGiving your company its own identity through branding elements is giving the brand a personality.This identity makes your company unique and should attract your target audience through messaging or an aesthetic that appeals to them.How to build brand elements in your businessNow you understand what branding is, the elements that make up a brand, and why they’re important. But how do you make these branding elements strong?Know your target audienceBefore you can create a fantastic brand element your potential customers will love, it’s important to research your market and the people likely to buy from you. This will help you understand who your potential customers are.When you identify and know them, you’ll also know what they want and how they like things. This helps you create a brand that matches your customers’ vibe.Define your brand valuesWhen you define your values, it sets a foundation for making a solid brand.Your slogan should clearly reflect those values, as they should lead the choices you make in your company. This transparency also helps your customers know what they can expect from you.Take your time to think about what your brand stands for. This will help you know where you’re going as you move forward and design the brand accordingly.Create a mission statementA mission statement tells people what your company does, how it does it, and why. It explains the purpose of your company in a lot more detail than your tagline.The statement makes people feel good about your brand and helps them connect with you emotionally.Additionally, according to research by THM Agency, more than 90% of companies with clear mission statements see growth and earnings that are on line with or higher than average for their particular industry.Mission statement is a very important part of a brand. It’s like the foundation that supports everything, especially when it comes to your brand voice.Create your brand voiceWhen you make a brand voice, you decide how your brand talks to people.Choose the personality you wish to give your brand. Would you like it to be friendly, professional, or fun?Ensure your brand is real and stays the same everywhere, such as on social media or when you talk to customers. This makes your brand stronger and more recognizable.Think about how you want people to feel when they see your brand and use words and the tone that match what you want your brand to achieve.Stay true to your brandIt is important to stay true to your brand. When you remain true to your brand’s core values, you build trust with your customers.If the way you portray your company is inconsistent, people’s perception of your company will also be inconsistent and indefinite. If the way your company conducts business runs counter to your stated values, it’ll be called out and suffer a hit to its reputation.Consider carefully not just what brand elements will appeal to your potential customers, but how your company plans to live up to the image it’s projecting.Factors to consider when designing brand elementsBecause branding is very important for your marketing plan, there’s a lot to think about when you design branding elements for your business.Your brand elements should be:Meaningful: Your brand elements should tell people what your products are and what to think of them.Memorable: Your branding elements should be attention-grabbing and simple to remember.Likable: Your branding elements should be appealing to your audience.Appropriate: The vibe of your brand needs to match your target customer base and your offerings. For instance, being bright and bubbly wouldn’t match a formal-wear company.Protect: You should create brand elements that your company can easily protect and defend legally in local and international markets. Do the research to make sure your ideas are unique.Real-life brand elements examplesThe following are some of the companies that have implemented this aspect of brand element and has been successful.SyncfusionSyncfusion is a software company that specializes in developer tools and enterprise solutions.Our logo has our name, along with a visual representation of what we do: provide pieces to create a whole. In our case, we provide pieces of applications that software developers can use to make great apps much faster.We chose vibrant colors in shades of blue and orangeand our tagline states, “Deliver innovation with ease.”Our hope was to convey a sense of momentum, progress, and service, encouraging customers to leverage Syncfusion’s products to drive their projects forward and stay ahead of the curve in the rapidly evolving technology landscape.Syncfusion consistently utilizes these brand elements across its marketing materials and website to boost brand recognition and reinforce the company’s professionalism and attention to detail.SamsungSamsung, a global leader in electronics, employs various branding elements to convey its identity and connect with consumers.The corporate name Samsung is written in a modern, clean font, with the characters styled to create a sleek, instantly recognizable symbol.The logo is used prominently on Samsung merchandise, packaging, advertisements, and digital platforms.Furthermore, Samsung’s catchphrase, “Imagine the Possibilities,” is frequently shown alongside its emblem, describing the company’s commitment to encouraging innovation and pushing limits.By consistently utilizing its logo as a component of its branding, Samsung has built audience familiarity and fortifies its brand recognition in various product categories and marketplaces.The power of branding elementsBranding elements help make a brand what it is. They show what the brand stands for and help it connect with people.Each element plays a unique role in creating a brand’s personality, making it recognizable, and building trust with customers.Finally, good branding elements make people feel something, help the brand stand out, and make consumers remember it better.Are you ready to make your brand even better? Find out how LIKE.TG can incorporate your branding in every customer interaction.Try it for free, or sign up for a live demo to learn more about LIKE.TG’s branding features. You can also contact the LIKE.TG support team if you need further assistance.Was this blog helpful? Please share your opinions on and experiences with various branding elements in the comments section. We appreciate your input!Related blogsBrand Perception: What It Is and How to Measure It10 Powerful Customer Retention Strategies in BusinessCustomer Feedback Loop: Importance and How to Close It

Welcome to the future of AI in customer support! LIKE.TG is thrilled to unveil a range of AI updates for providing exceptional customer support as we move forward into 2024.With a commitment to innovation and a focus on meeting the evolving needs of businesses and customers alike, LIKE.TG is determined to improve the way companies engage and support their customers.With rapid technological advancement and increasing customer expectations, the role of artificial intelligence is becoming more prominent across industries.Recognizing this potential, LIKE.TG developers are harnessing the power of AI to drive efficiency, enhance productivity, and elevate the customer experience.This blog contains the AI updates planned for LIKE.TG in 2024. These updates promise to empower support teams with the tools and capabilities needed to thrive in a dynamic and competitive marketplace. Existing AI features in LIKE.TG: a brief overview2023 witnessed a rush in AI adoption across industries, and LIKE.TG didn’t miss a beat. We strategically integrated AI features into our platform to give our customers a competitive edge.AI AssistanceOur approach merges the best of human expertise with the speed and accuracy of AI.Here’s an overview of the AI features that were introduced in LIKE.TG:Ticket summarization: This feature offers concise summaries of customer interactions, allowing agents to focus on resolutions rather than reading every communication.Error-free communication: Rephrase and grammar-check tools ensure agents craft professional and grammatically correct responses.Multilingual support: Agents can break down language barriers with instant translation capabilities, allowing communication with global customers.Knowledge base efficiency: This feature summarizes long articles in a knowledge base, saving users time and effort.SEO-optimized knowledge base: This feature suggests search-engine-optimized titles and meta descriptions for knowledge base articles, boosting organic traffic.AI Copilot for AgentsThe AI copilot analyzes conversations and suggests relevant knowledge base articles, allowing agents to provide immediate and informed responses, significantly improving chat resolution times.Prewritten responses or templates are automatically suggested based on customer questions, promoting faster response times and consistent communication.A sneak peek into the future of LIKE.TG in 2024Get ready to experience a significant leap in customer service! We’re thrilled to announce that a suite of brand-new AI features are on their way.Imagine LIKE.TG not just following your commands, but also understanding what you need before you ask.It’ll adapt to how you work, making everything smoother and helping you get more done.Ticket triage with AIIntroducing auto triage, an AI feature that leverages the power of your existing ticket data. Auto triage will learn from past interactions to suggest ticket field values for new tickets.AI can automatically populate fields like category, priority, or even custom fields based on keywords and past data.This frees up your agents to focus on what matters most—resolving customer issues efficiently.AI automationWe’ll be leveraging AI within automation triggers to perform specific actions. For example, this can mean auto-assigning tickets to the most suitable agent based on skillset.Boosting agent efficiency with intelligent assistanceBelow are the updates to boost agent efficiency:Similar ticket suggestions: Say goodbye to wasted time searching for solutions! AI will analyze your support data and recommend similar tickets to the one your agent is currently handling. With past solutions readily available, agents can provide faster resolutions and ensure consistent customer service.AI-powered canned response recommendations: No more scrambling to find the perfect response. AI will intelligently suggest canned responses tailored to the specific user query, allowing agents to deliver swift and accurate solutions.Enhancing chat support with AI copilotBelow are the anticipated updates for the AI Co-pilot:Customer self-service: We’re empowering your customers as well! Our AI chatbot will be enhanced to answer customer questions directly using knowledge base articles and other data sources. If the chatbot can’t solve an issue, it will seamlessly transfer the chat to a live agent, ensuring a smooth and uninterrupted customer experience.Increasing data source access for AI copilot: Currently, the AI copilot searches your knowledge base for answers. In 2024, we’re expanding the data sources it can access. This includes the abilities to integrate external website links and upload files, providing the AI with a richer knowledge pool to deliver even better answers.The future of customer service is here!At LIKE.TG, we believe AI is here to transform, not replace, the human touch in customer service.By working hand-in-hand with AI, customer service representatives can deliver a heightened level of support, ensuring a consistently exceptional experience.Stay tuned throughout 2024 as we roll out these exciting AI updates! We’re confident these advancements will let you get the most out of LIKE.TG and experience customer service like never before.Start a free trial or arrange a live demo to explore what you can do with LIKE.TG’s AI-powered customer support services. You can also reach out to our support team to find out more about our offerings.