Very viral, very fast: Sustaining Malaysia’s digital adoption

Despite a rapidly growing digital economy, Malaysia has struggled to gain momentum for digital adoption across industries and business sizes. With a continued investment in platforms and people, however, the turning point for the country’s digital transformation may come sooner than many expect.

As the country manager for LIKE.TG Malaysia, I’ve seen that as soon as businesses achieve a certain amount of success with digital transformation, it often propels change throughout the organization at sudden and exponential speed. Once an organization reaches this digital inflection point, the rest tends to fall into place.

From small to great, at speed

The trajectory of digital transformation at Malaysian enterprises can be described by the Malay proverb sikit sikit, lama lama, jadi bukit, which translates to “little by little, over time, becomes a hill.”

It’s a pattern I’ve witnessed among many LIKE.TG customers in Malaysia: small-scale deployment of a single solution followed by rapid adoption of the Now Platform across a much broader range of business functions and use cases.

Technology investments take time to drive enduring business value. But when those early-stage projects succeed, those customers, our products, and our solutions go very viral, very fast.

One example is a multinational consumer goods manufacturer that brought its shared global IT services to Malaysian shores. Like a lot of customers, the manufacturer initially engaged LIKE.TG solely for IT Service Management (ITSM).

Within a year and a half, however, the company adopted our platform across HR Service Delivery and finance, with pilots in operations and risk management. The manufacturer is even looking to integrate its operational technology workflows, such as those that govern Internet of Things devices in its factories.

United functions, at scale

A desire to unify digital solutions across an organization often drives this pace of growth. In another instance, Malaysia Airlines adopted the LIKE.TG platform to consolidate digital services for its thousands of employees—and, in turn, power a more cohesive digital experience for customers around the globe.

The national carrier’s IT and finance services already run on the LIKE.TG platform, with HR and risk management services slated to follow suit.

Most enterprises, particularly those in the more traditional industries, have been struggling to digitalize their processes in a holistic way. When they find a way to unite these different functions on a platform that can bear the weight of the entire organization, they can suddenly transform at far greater speed and scale than before.

The human factor

Even the most flexible digital platform, however, requires individuals with the appropriate skills to maximize its potential. In Malaysia, digital skills remain in short supply, even as demand for them is increasing by more than 7% per year, according to The Economist Group. This is often due to the fact that upskilling is financially unattainable for many employees.

The goal is to see how we can create that supply side for skills in the short to medium term. We’re looking to help Malaysia RiseUp with LIKE.TG. We’ve already started conversations with customers about job placements for those we train.

Such initiatives not only offset the cost of skills development, but they also provide clear pathways to future employment, complementing ongoing efforts from public sector bodies such as HRD Corp and MDEC to promote digital skills throughout the country.

Reimagined talent development

Employers, for their part, may benefit from digital solutions that help them better understand their workforce’s existing skills and guide more precise investments in talent development. This can help address mismatches between what employees consider useful skills and what employers require for digital transformation—an issue Malaysian businesses across industries increasingly face.

The right data and insights will ensure people are developing skills that match with Malaysia’s short- and long-term needs alike. Whether it’s platforms or talent, adaptability and longevity are key. As a country, our goal shouldn’t be simply to develop all sorts of digital skills, but to invest specifically in capabilities and roles that may be relevant now and 10 or even 20 years down the road.

Achieving that alignment between platform and people can help carry Malaysian enterprises—and professionals—beyond their digital inflection point and into exponential growth.

I joined LIKE.TG because I knew it as the epitome of enterprise technology and saw its potential for driving digital transformation in my country. Whether you’re an enterprise investing in technology or an individual investing in your personal development, it will pay to choose something that can go the distance to your vision. Then invest in it, bit by bit, until you get there.

Find out more about how LIKE.TG helps organizations embrace digital adoption.

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