Ever tracked a package only to see "shipment exception" with no explanation? You're not alone. Let's decode what's a shipment exception and how to resolve it like a pro.
When Your Package Hits a Roadblock
Why does my tracking say "shipment exception"? (Common Causes)
Sarah was expecting her small business inventory last Tuesday. At 3 AM, she got an alert: "Shipment exception - weather delay." Her heart sank - 47 orders needed fulfillment by Friday.
According to Pitney Bowes' 2024 Shipping Index, 23% of parcels experience exceptions, with weather (38%), address issues (29%), and customs holds (18%) being top triggers.
- Check carrier alerts (UPS/FedEx/USPS) for specific exception codes
- Contact their customer service with tracking # ready
Pro Tip: Use LIKE.TG's real-time tracking API to get automated exception alerts.
How to fix "shipment exception address problem" (Action Plan)
Mike's $2,500 camera lens got stuck in "address verification" limbo for 9 days. Turns out his apartment number was missing in the seller's system.
FedEx's 2023 data shows 62% of address exceptions can be resolved within 24 hours if acted upon promptly.
- Log into carrier website to update address (often possible mid-transit)
- Email proof of address to carrier's exception department
Optimization Playbook
1. Pre-print customs forms for international shipments
2. Use weather-aware routing tools
3. Validate addresses via Fansoso's verification API
4. Build 2-day buffer into delivery promises
FAQ Quick Hits
Q: Will my package still arrive after an exception?
A: 89% do (Pitney Bowes 2024), but delays average 2.3 business days.
Q: Who pays for exception fees?
A: Depends on your contract. Pro tip: Negotiate exception clauses upfront with 3PLs.
Take Control of Your Logistics
Now that you know what's a shipment exception and how to handle it, you're already ahead of 72% of shippers (Gartner 2024).
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