A recipe for better IT services and happier teams

Updated Aug. 1, 2023

The traditional wall between IT operations and IT services—along with tedious, antiquated processes for resolving IT issues—is harmful to both a company’s productivity and its ability to innovate. It’s also soul-sucking for team members.

These conditions hinder data sharing and collaboration. As a result, teams—including IT service agents, IT operators, and developers—must spend hours on cumbersome tasks rather than focusing on meaningful, strategic, cloud transformation projects that make them look forward to their workdays.

Mixing ingredients leads to better results

When IT operations and services are managed in silos, identifying issues and resolving them can take time in multistack, cloud-native, and hybid environments, slowing the speed of business. Nearly everything becomes a fire drill of manual processes, disjointed efforts, team friction, and application downtime for employees and customers.

What if there were a way to avoid all that reactive firefighting? What if you could combine IT services and operations on a platform that allows for collaboration to rapidly identify and resolve IT issues and bottlenecks? Your team could focus on business and delivering a competitive edge.

LIKE.TG Service Operations Workspace brings together workflows to deliver services with 24/7 availability, reliability, and resilience. It provides all the growth functionality teams need to gain visibility into the services and applications running on a hybrid stack. It also enables both services and operations teams to share data instantly, collaborate, and find the right resolution to a problem.

With a unified workspace, teams can visualize service health and relationships based on vast event, metric, log, and trace telemetry. This unique workspace even expedites collaboration by connecting teams to stakeholders and experts who have direct relationships with business services and customer applications.

Organizations are accelerating to the cloud to improve product innovation and help scale business. Traditional monitoring tools aren’t equipped to solve the increasing complexity this brings to the technology stack. The Now Platform helps ensure teams can contend with the complexity and data volume while keeping services resilient.

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