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					10 Benefits That Explain the Importance of CRM in Banking
10 Benefits That Explain the Importance of CRM in Banking
The banking industry is undergoing a digital transformation, and customer relationship management (CRM) systems are at the forefront of this change. By providing a centralised platform for customer data, interactions, and analytics, CRMs empower banks to deliver personalised and efficient services, fostering customer loyalty and driving business growth. We’ll look closer at the significance of CRM in banking, exploring its numerous benefits, addressing challenges in adoption, and highlighting future trends and innovations. Additionally, we present a compelling case study showcasing a successful CRM implementation in the banking sector. 10 Questions to Ask When Choosing a CRM in Banking When selecting a top CRM platform for your banking institution, it is necessary to carefully evaluate potential solutions to ensure they align with your specific requirements and objectives. Here are 10 key questions to ask during the selection process: 1. Does the CRM integrate with your existing, financial and banking organisation and systems? A seamless integration between your CRM and existing banking systems is essential to avoid data silos and ensure a holistic view of customer interactions. Look for a CRM that can easily integrate with your core banking system, payment platforms, and other relevant applications. 2. Can the CRM provide a 360-degree view of your customers? A CRM should offer a unified platform that consolidates customer data from various touchpoints, including online banking, mobile banking, branches, and contact centres. This enables bank representatives to access a complete customer profile, including account information, transaction history, and past interactions, resulting in more personalised and efficient customer service. 3. Does the CRM offer robust reporting and analytics capabilities? Leverage the power of data by selecting a CRM that provides robust reporting and analytics capabilities. This will allow you to analyse customer behaviour, identify trends, and gain actionable insights into customer needs and preferences. Look for a CRM that offers customisable reports, dashboards, and data visualisation tools to empower your bank with data-driven decision-making. 4. Is the CRM user-friendly and easy to implement? A user-friendly interface is essential for ensuring that your bank’s employees can effectively utilise the CRM. Consider the technical expertise of your team and opt for a CRM with an intuitive design, clear navigation, and minimal training requirements. Additionally, evaluate the implementation process to ensure it can be completed within your desired timeframe and budget. What is a CRM in the Banking Industry? Customer relationship management (CRM) is a crucial technology for banks to optimise customer service, improve operational efficiency, and drive business growth. A CRM system acts as a centralised platform that empowers banks to manage customer interactions, track customer information, and analyse customer data. By leveraging CRM capabilities, banks can also gain deeper insights and a larger understanding of their customers’ needs, preferences, and behaviours, enabling them to deliver personalised and exceptional banking experiences. CRM in banking fosters stronger customer relationships by facilitating personalised interactions. With a CRM system, banks can capture and store customer data, including personal information, transaction history, and communication preferences. This data enables bank representatives to have informed conversations with customers, addressing their specific needs and providing tailored financial solutions. Personalised interactions enhance customer satisfaction, loyalty, and overall banking experience. CRM enhances operational efficiency and productivity within banks. By automating routine tasks such as data entry, customer service ticketing, and report generation, banking CRM software streamlines workflows and reduces manual labour. This automation allows bank employees to focus on higher-value activities, such as customer engagement and financial advisory services. Furthermore, CRM provides real-time access to customer information, enabling employees to quickly retrieve and update customer data, thereby enhancing operational efficiency. Additionally, CRM empowers banks to analyse customer data and derive valuable insights. With robust reporting and analytics capabilities, banks can identify customer segments, analyse customer behaviour, and measure campaign effectiveness. This data-driven approach enables banks to make informed decisions, optimise marketing strategies, and develop targeted products and services that cater to specific customer needs. CRM also plays a vital role in risk management and compliance within the banking industry. By integrating customer data with regulatory requirements, banks can effectively monitor transactions, detect suspicious activities, and mitigate fraud risks. This ensures compliance with industry regulations and safeguards customer information. In summary, CRM is a transformative technology that revolutionises banking operations. By fostering personalised customer experiences and interactions, enhancing operational efficiency, enabling data-driven decision-making, and ensuring risk management, CRM empowers banks to deliver superior customer service, drive business growth, and maintain a competitive edge. The 10 Business Benefits of Using a Banking CRM 1. Streamlined Customer Interactions: CRMs enable banks to centralise customer data, providing a holistic view of each customer’s interactions with the bank. This allows for streamlined and personalised customer service, improving customer satisfaction and reducing the time and effort required to resolve customer queries. 2. Enhanced Data Management and Analytics: CRMs provide powerful data management capabilities, enabling banks to collect, store, and analyse customer data from various sources. This data can be leveraged to gain valuable insights into customer behaviour, preferences, and buying patterns. Banks can then use these insights to optimise their products, services, and marketing strategies. 3. Increased Sales and Cross-Selling Opportunities: CRMs help banks identify cross-selling and upselling opportunities by analysing customer data and identifying customer needs and preferences. By leveraging this information, banks can proactively recommend relevant products and services, increasing sales and revenue. 4. Improved Customer Retention and Loyalty: CRMs help banks build stronger customer relationships by enabling personalised interactions and providing excellent customer service. By understanding customer needs and preferences, banks can proactively address issues and provide tailored solutions, fostering customer loyalty and reducing churn. 5. Enhanced Regulatory Compliance and Risk Management: CRMs assist banks in complying with industry regulations and managing risks effectively. By centralising customer data and tracking customer interactions, banks can easily generate reports and demonstrate compliance with regulatory requirements. CRMs and other banking software programs also help in identifying and managing potential risks associated with customer transactions. 6. Improved Operational Efficiency: CRMs streamline various banking processes, including customer onboarding, loan processing, and account management. By automating repetitive tasks and providing real-time access to customer information, CRMs help banks improve operational efficiency and reduce costs. 7. Increased Employee Productivity: CRMs provide banking employees with easy access to customer data and real-time updates, enabling them to handle customer inquiries more efficiently. This reduces the time spent on administrative tasks and allows employees to focus on providing exceptional customer service. 8. Improved Decision-Making: CRMs provide banks with data-driven insights into customer behaviour and market trends. This information supports informed decision-making, enabling banks to develop and implement effective strategies for customer acquisition, retention, and growth. 9. Enhanced Customer Experience: CRMs help banks deliver a superior customer experience by providing personalised interactions, proactive problem resolution, and quick response to customer inquiries. This results in increased customer satisfaction and positive brand perception.10. Increased Profitability: By leveraging the benefits of CRM systems, banks can optimise their operations, increase sales, and reduce costs, ultimately leading to increased profitability and long-term success for financial service customers. Case studies highlighting successful CRM implementations in banking Several financial institutions have successfully implemented CRM systems to enhance their operations and customer service. Here are a few notable case studies: DBS Bank: DBS Bank, a leading financial institution in Southeast Asia, implemented a CRM system to improve customer service and cross-selling opportunities. The system provided a 360-degree view of customers, enabling the bank to tailor products and services to individual needs. As a result, DBS Bank increased customer retention by 15% and cross-selling opportunities by 20%. HDFC Bank: India’s largest private sector bank, HDFC Bank, implemented a CRM system to improve customer service and operational efficiency. The system integrated various customer touch points, such as branches, ATMs, and online banking, providing a seamless experience for customers. HDFC Bank achieved a 20% reduction in operating costs and a 15% increase in customer satisfaction. JPMorgan Chase: JPMorgan Chase, one of the largest banks in the United States, implemented a CRM system to improve customer interactions and data management. The system provided a centralised platform to track customer interactions and data, allowing the bank to gain insights into customer behaviour and preferences. As a result, JPMorgan Chase increased customer interactions by 15% and improved data accuracy by 20%. Bank of America: Bank of America, the second-largest bank in the United States, implemented a CRM system to improve sales and cross-selling opportunities. The system provided sales teams with real-time customer data, across sales and marketing efforts enabling them to tailor their pitches and identify potential cross-selling opportunities. Bank of America achieved a 10% increase in sales and a 15% increase in cross-selling opportunities.These case studies demonstrate the tangible benefits of CRM in the banking industry. By implementing CRM systems, banks can improve customer retention, customer service, cross-selling opportunities, operating costs, and marketing campaigns. Overcoming challenges to CRM adoption in banking While CRM systems offer numerous benefits to banks, their adoption can be hindered by certain challenges. One of the primary obstacles is resistance from employees who may be reluctant to embrace new technology or fear job displacement. Overcoming this resistance requires effective change management strategies, such as involving employees in the selection and implementation process, providing all-encompassing training, and addressing their concerns. Another challenge is the lack of proper training and support for employees using the CRM system. Insufficient training can lead to low user adoption and suboptimal utilisation of the system’s features. To address this, banks should invest in robust training programs that equip employees with the knowledge and skills necessary to effectively use the CRM system. Training should cover not only the technical aspects of the system but also its benefits and how it aligns with the bank’s overall goals. Integration challenges can also hinder the successful adoption of CRM software in banking. Banks often have complex IT systems and integrating a new CRM system can be a complex and time-consuming process. To overcome these challenges, banks should carefully plan the integration process, ensuring compatibility between the CRM system and existing systems. This may involve working with the CRM vendor to ensure a smooth integration process and providing adequate technical support to address any issues that arise. Data security is a critical concern for banks, and the adoption of a CRM system must address potential security risks. Banks must ensure that the CRM system meets industry standards and regulations for data protection. This includes implementing robust security measures, such as encryption, access controls, and regular security audits, to safeguard sensitive customer information. Finally, the cost of implementing and maintaining a CRM system can be a challenge for banks. CRM systems require significant upfront investment in software, hardware, and training. Banks should carefully evaluate the costs and benefits of CRM adoption, ensuring that the potential returns justify the investment. Additionally, banks should consider the ongoing costs associated with maintaining and updating the CRM system, as well as the cost of providing ongoing training and support to users. Future trends and innovations in banking CRM Navigating Evolving Banking Trends and Innovations in CRM The banking industry stands at the precipice of transformative changes, driven by a surge of innovative technologies and evolving customer expectations. Open banking, artificial intelligence (AI), blockchain technology, the Internet of Things (IoT), and voice-activated interfaces are shaping the future of banking CRM. Open banking is revolutionising the financial sphere by enabling banks to securely share customer data with third-party providers, with the customer’s explicit consent. This fosters a broader financial ecosystem, offering customers access to a varied range of products and services, while fostering healthy competition and innovation within the banking sector. AI has become an indispensable tool for banking institutions, empowering them to deliver exceptional customer experiences. AI-driven chatbots and virtual assistants provide round-the-clock support, assisting customers with queries, processing transactions, and ensuring swift problem resolution. Additionally, AI plays a pivotal role in fraud detection and risk management, safeguarding customers’ financial well-being. Blockchain technology, with its decentralised and immutable nature, offers a secure platform for financial transactions. By maintaining an incorruptible ledger of records, blockchain ensures the integrity and transparency of financial data, building trust among customers and enhancing the overall banking experience. The Internet of Things (IoT) is transforming banking by connecting physical devices to the internet, enabling real-time data collection and exchange. IoT devices monitor customer behaviour, track equipment status, and manage inventory, empowering banks to optimise operations, reduce costs, and deliver personalised services. Voice-activated interfaces and chatbots are revolutionising customer interactions, providing convenient and intuitive access to banking services. Customers can utilise voice commands or text-based chat to manage accounts, make payments, and seek assistance, enhancing their overall banking experience. These transformative trends necessitate banks’ ability to adapt and innovate continuously. By embracing these technologies and aligning them with customer needs, banks can unlock new opportunities for growth, strengthen customer relationships, and remain at the forefront of the industry. How LIKE.TG Can Help LIKE.TG is a leading provider of CRM solutions that can help banks achieve the benefits of CRM. With LIKE.TG, banks can gain a complete view of their customers, track interactions, deliver personalised experiences, and more. LIKE.TG offers a comprehensive suite of CRM tools that can be customised to meet the specific needs of banks. These tools include customer relationship management (CRM), sales and marketing automation, customer service, and analytics. By leveraging LIKE.TG, banks can improve customer satisfaction, increase revenue, and reduce costs. For example, one bank that implemented LIKE.TG saw a 20% increase in customer satisfaction, a 15% increase in revenue, and a 10% decrease in costs. Here are some specific examples of how LIKE.TG can help banks: Gain a complete view of customers: LIKE.TG provides a single, unified platform that allows banks to track all customer interactions, from initial contact to ongoing support. This information can be used to create a complete picture of each customer, which can help banks deliver more personalised and relevant experiences. Track interactions: LIKE.TG allows banks to track all interactions with customers, including phone calls, emails, chat conversations, and social media posts. This information can be used to identify trends and patterns, which can help banks improve their customer service and sales efforts. Deliver personalised experiences: LIKE.TG allows banks to create personalised experiences for each customer. This can be done by using customer data to tailor marketing campaigns, product recommendations, and customer service interactions. Increase revenue: LIKE.TG can help banks increase revenue by providing tools to track sales opportunities, manage leads, and forecast revenue. This information can be used to make informed decisions about which products and services to offer, and how to best target customers. Reduce costs: LIKE.TG can help banks reduce costs by automating tasks, streamlining processes, and improving efficiency. This can free up resources that can be used to focus on other areas of the business. Overall, LIKE.TG is a powerful CRM solution that can help banks improve customer satisfaction, increase revenue, and reduce costs. By leveraging LIKE.TG, banks can gain a competitive advantage in the rapidly changing financial services industry.

					10 Ecommerce Trends That Will Influence Online Shopping in 2024
10 Ecommerce Trends That Will Influence Online Shopping in 2024
Some ecommerce trends and technologies pass in hype cycles, but others are so powerful they change the entire course of the market. After all the innovations and emerging technologies that cropped up in 2023, business leaders are assessing how to move forward and which new trends to implement.Here are some of the biggest trends that will affect your business over the coming year. What you’ll learn: Artificial intelligence is boosting efficiency Businesses are prioritising data management and harmonisation Conversational commerce is getting more human Headless commerce is helping businesses keep up Brands are going big with resale Social commerce is evolving Vibrant video content is boosting sales Loyalty programs are getting more personalised User-generated content is influencing ecommerce sales Subscriptions are adding value across a range of industries Ecommerce trends FAQ 1. Artificial intelligence is boosting efficiency There’s no doubt about it: Artificial intelligence (AI) is changing the ecommerce game. Commerce teams have been using the technology for years to automate and personalise product recommendations, chatbot activity, and more. But now, generative and predictive AI trained on large language models (LLM) offer even more opportunities to increase efficiency and scale personalisation. AI is more than an ecommerce trend — it can make your teams more productive and your customers more satisfied. Do you have a large product catalog that needs to be updated frequently? AI can write and categorise individual descriptions, cutting down hours of work to mere minutes. Do you need to optimise product detail pages? AI can help with SEO by automatically generating meta titles and meta descriptions for every product. Need to build a landing page for a new promotion? Generative page designers let users of all skill levels create and design web pages in seconds with simple, conversational building tools. All this innovation will make it easier to keep up with other trends, meet customers’ high expectations, and stay flexible — no matter what comes next. 2. Businesses are prioritising data management and harmonisation Data is your most valuable business asset. It’s how you understand your customers, make informed decisions, and gauge success. So it’s critical to make sure your data is in order. The challenge? Businesses collect a lot of it, but they don’t always know how to manage it. That’s where data management and harmonisation come in. They bring together data from multiple sources — think your customer relationship management (CRM) and order management systems — to provide a holistic view of all your business activities. With harmonised data, you can uncover insights and act on them much faster to increase customer satisfaction and revenue. Harmonised data also makes it possible to implement AI (including generative AI), automation, and machine learning to help you market, serve, and sell more efficiently. That’s why data management and harmonisation are top priorities among business leaders: 68% predict an increase in data management investments. 32% say a lack of a complete view and understanding of their data is a hurdle. 45% plan to prioritise gaining a more holistic view of their customers. For businesses looking to take advantage of all the new AI capabilities in ecommerce, data management should be priority number one. 3. Conversational commerce is getting more human Remember when chatbot experiences felt robotic and awkward? Those days are over. Thanks to generative AI and LLMs, conversational commerce is getting a glow-up. Interacting with chatbots for service inquiries, product questions, and more via messaging apps and websites feels much more human and personalised. Chatbots can now elevate online shopping with conversational AI and first-party data, mirroring the best in-store interactions across all digital channels. Natural language, image-based, and data-driven interactions can simplify product searches, provide personalised responses, and streamline purchases for a smooth experience across all your digital channels. As technology advances, this trend will gain more traction. Intelligent AI chatbots offer customers better self-service experiences and make shopping more enjoyable. This is critical since 68% of customers say they wouldn’t use a company’s chatbot again if they had a bad experience. 4. Headless commerce is helping businesses keep up Headless commerce continues to gain steam. With this modular architecture, ecommerce teams can deliver new experiences faster because they don’t have to wait in the developer queue to change back-end systems. Instead, employees can update online interfaces using APIs, experience managers, and user-friendly tools. According to business leaders and commerce teams already using headless: 76% say it offers more flexibility and customisation. 72% say it increases agility and lets teams make storefront changes faster. 66% say it improves integration between systems. Customers reap the benefits of headless commerce, too. Shoppers get fresh experiences more frequently across all devices and touchpoints. Even better? Headless results in richer personalisation, better omni-channel experiences, and peak performance for ecommerce websites. 5. Brands are going big with resale Over the past few years, consumers have shifted their mindset about resale items. Secondhand purchases that were once viewed as stigma are now seen as status. In fact, more than half of consumers (52%) have purchased an item secondhand in the last year, and the resale market is expected to reach $70 billion by 2027. Simply put: Resale presents a huge opportunity for your business. As the circular economy grows in popularity, brands everywhere are opening their own resale stores and encouraging consumers to turn in used items, from old jeans to designer handbags to kitchen appliances. To claim your piece of the pie, be strategic as you enter the market. This means implementing robust inventory and order management systems with real-time visibility and reverse logistics capabilities. 6. Social commerce is evolving There are almost 5 billion monthly active users on platforms like Instagram, Facebook, Snapchat, and TikTok. More than two-thirds (67%) of global shoppers have made a purchase through social media this year. Social commerce instantly connects you with a vast global audience and opens up new opportunities to boost product discovery, reach new markets, and build meaningful connections with your customers. But it’s not enough to just be present on social channels. You need to be an active participant and create engaging, authentic experiences for shoppers. Thanks to new social commerce tools — like generative AI for content creation and integrations with social platforms — the shopping experience is getting better, faster, and more engaging. This trend is blurring the lines between shopping and entertainment, and customer expectations are rising as a result. 7. Vibrant video content is boosting sales Now that shoppers have become accustomed to the vibrant, attention-grabbing video content on social platforms, they expect the same from your brand’s ecommerce site. Video can offer customers a deeper understanding of your products, such as how they’re used, and what they look like from different angles. And video content isn’t just useful for ads or for increasing product discovery. Brands are having major success using video at every stage of the customer journey: in pre-purchase consultations, on product detail pages, and in post-purchase emails. A large majority (89%) of consumers say watching a video has convinced them to buy a product or service. 8. Loyalty programs are getting more personalised It’s important to attract new customers, but it’s also critical to retain your existing ones. That means you need to find ways to increase loyalty and build brand love. More and more, customers are seeking out brand loyalty programs — but they want meaningful rewards and experiences. So, what’s the key to a successful loyalty program? In a word: personalisation. Customers don’t want to exchange their data for a clunky, impersonal experience where they have to jump through hoops to redeem points. They want straightforward, exclusive offers. Curated experiences. Relevant rewards. Six out of 10 consumers want discounts in return for joining a loyalty program, and about one-third of consumers say they find exclusive or early access to products valuable. The brands that win customer loyalty will be those that use data-driven insights to create a program that keeps customers continually engaged and satisfied. 9. User-generated content is influencing ecommerce sales User-generated content (UGC) adds credibility, authenticity‌, and social proof to a brand’s marketing efforts — and can significantly boost sales and brand loyalty. In fact, one study found that shoppers who interact with UGC experience a 102.4% increase in conversions. Most shoppers expect to see feedback and reviews before making a purchase, and UGC provides value by showcasing the experiences and opinions of real customers. UGC also breaks away from generic item descriptions and professional product photography. It can show how to style a piece of clothing, for example, or how an item will fit across a range of body types. User-generated videos go a step further, highlighting the functions and features of more complex products, like consumer electronics or even automobiles. UGC is also a cost-effective way to generate content for social commerce without relying on agencies or large teams. By sourcing posts from hashtags, tagging, or concentrated campaigns, brands can share real-time, authentic, and organic social posts to a wider audience. UGC can be used on product pages and in ads, as well. And you can incorporate it into product development processes to gather valuable input from customers at scale. 10. Subscriptions are adding value across a range of industries From streaming platforms to food, clothing, and pet supplies, subscriptions have become a popular business model across industries. In 2023, subscriptions generated over $38 billion in revenue, doubling over the past four years. That’s because subscriptions are a win-win for shoppers and businesses: They offer freedom of choice for customers while creating a continuous revenue stream for sellers. Consider consumer goods brand KIND Snacks. KIND implemented a subscription service to supplement its B2B sales, giving customers a direct line to exclusive offers and flavours. This created a consistent revenue stream for KIND and helped it build a new level of brand loyalty with its customers. The subscription also lets KIND collect first-party data, so it can test new products and spot new trends. Ecommerce trends FAQ How do I know if an ecommerce trend is right for my business? If you’re trying to decide whether to adopt a new trend, the first step is to conduct a cost/benefit analysis. As you do, remember to prioritise customer experience and satisfaction. Look at customer data to evaluate the potential impact of the trend on your business. How costly will it be to implement the trend, and what will the payoff be one, two, and five years into the future? Analyse the numbers to assess whether the trend aligns with your customers’ preferences and behaviours. You can also take a cue from your competitors and their adoption of specific trends. While you shouldn’t mimic everything they do, being aware of their experiences can provide valuable insights and help gauge the viability of a trend for your business. Ultimately, customer-centric decision-making should guide your evaluation. Is ecommerce still on the rise? In a word: yes. In fact, ecommerce is a top priority for businesses across industries, from healthcare to manufacturing. Customers expect increasingly sophisticated digital shopping experiences, and digital channels continue to be a preferred purchasing method. Ecommerce sales are expected to reach $8.1 trillion by 2026. As digital channels and new technologies evolve, so will customer behaviours and expectations. Where should I start if I want to implement AI? Generative AI is revolutionising ecommerce by enhancing customer experiences and increasing productivity, conversions, and customer loyalty. But to reap the benefits, it’s critical to keep a few things in mind. First is customer trust. A majority of customers (68%) say advances in AI make it more important for companies to be trustworthy. This means businesses implementing AI should focus on transparency. Tell customers how you will use their data to improve shopping experiences. Develop ethical standards around your use of AI, and discuss them openly. You’ll need to answer tough questions like: How do you ensure sensitive data is anonymised? How will you monitor accuracy and audit for bias, toxicity, or hallucinations? These should all be considerations as you choose AI partners and develop your code of conduct and governance principles. At a time when only 13% of customers fully trust companies to use AI ethically, this should be top of mind for businesses delving into the fast-evolving technology. How can commerce teams measure success after adopting a new trend? Before implementing a new experience or ecommerce trend, set key performance indicators (KPIs) and decide how you’ll track relevant ecommerce metrics. This helps you make informed decisions and monitor the various moving parts of your business. From understanding inventory needs to gaining insights into customer behaviour to increasing loyalty, you’ll be in a better position to plan for future growth. The choice of metrics will depend on the needs of your business, but it’s crucial to establish a strategy that outlines metrics, sets KPIs, and measures them regularly. Your business will be more agile and better able to adapt to new ecommerce trends and understand customer buying patterns. Ecommerce metrics and KPIs are valuable tools for building a successful future and will set the tone for future ecommerce growth.

					10 Effective Sales Coaching Tips That Work
10 Effective Sales Coaching Tips That Work
A good sales coach unlocks serious revenue potential. Effective coaching can increase sales performance by 8%, according to a study by research firm Gartner.Many sales managers find coaching difficult to master, however — especially in environments where reps are remote and managers are asked to do more with less time and fewer resources.Understanding the sales coaching process is crucial in maximising sales rep performance, empowering reps, and positively impacting the sales organisation through structured, data-driven strategies.If you’re not getting the support you need to effectively coach your sales team, don’t despair. These 10 sales coaching tips are easy to implement with many of the tools already at your disposal, and are effective for both in-person and remote teams.1. Focus on rep wellbeingOne in three salespeople say mental health in sales has declined over the last two years, according to a recent LIKE.TG survey. One of the biggest reasons is the shift to remote work environments, which pushed sales reps to change routines while still hitting quotas. Add in the isolation inherent in virtual selling and you have a formula for serious mental and emotional strain.You can alleviate this in a couple of ways. First, create boundaries for your team. Set clear work hours and urge reps not to schedule sales or internal calls outside of these hours. Also, be clear about when reps should be checking internal messages and when they can sign off.Lori Richardson, founder of sales training company Score More Sales, advises managers to address this head-on by asking reps about their wellbeing during weekly one-on-ones. “I like to ask open-ended questions about the past week,” she said. “Questions like, ‘How did it go?’ and ‘What was it like?’ are good first steps. Then, you need to listen.”When the rep is done sharing their reflection, Richardson suggests restating the main points to ensure you’re on the same page. If necessary, ask for clarity so you fully understand what’s affecting their state of mind. Also, she urges: Don’t judge. The level of comfort required for sharing in these scenarios can only exist if you don’t jump to judgement.2. Build trust with authentic storiesFor sales coaching to work, sales managers must earn reps’ trust. This allows the individual to be open about performance challenges. The best way to start is by sharing personal and professional stories.These anecdotes should be authentic, revealing fault and weakness as much as success. There are two goals here: support reps with relatable stories so they know they’re not struggling alone, and let them know there are ways to address and overcome challenges.For example, a seasoned manager might share details about their first failed sales call as a cautionary tale – highlighting poor preparation, aggressive posturing, and lack of empathy during the conversation. This would be followed by steps the manager took to fix these mistakes, like call rehearsing and early-stage research into the prospect’s background, business, position, and pain points.3. Record and review sales callsSales coaching sessions, where recording and reviewing sales calls are key components aimed at improving sales call techniques, have become essential in today’s sales environment. Once upon a time, sales reps learned by shadowing tenured salespeople. While this is still done, it’s inefficient – and often untenable for virtual sales teams.To give sales reps the guidance and coaching they need to improve sales calls, deploy an intuitive conversation recording and analysis tool like Einstein Conversation Insights (ECI). You can analyse sales call conversations, track keywords to identify market trends, and share successful calls to help coach existing reps and accelerate onboarding for new reps. Curate both “best of” and “what not to do” examples so reps have a sense of where the guide rails are.4. Encourage self-evaluationWhen doing post-call debriefs or skill assessments – or just coaching during one-on-ones – it’s critical to have the salesperson self-evaluate. As a sales manager, you may only be with the rep one or two days a month. Given this disconnect, the goal is to encourage the sales rep to evaluate their own performance and build self-improvement goals around these observations.There are two important components to this. First, avoid jumping directly into feedback during your interactions. Relax and take a step back; let the sales rep self-evaluate.Second, be ready to prompt your reps with open-ended questions to help guide their self-evaluation. Consider questions like:What were your big wins over the last week/quarter?What were your biggest challenges and where did they come from?How did you address obstacles to sales closings?What have you learned about both your wins and losses?What happened during recent calls that didn’t go as well as you’d like? What would you do differently next time?Reps who can assess what they do well and where they can improve ultimately become more self-aware. Self-awareness is the gateway to self-confidence, which can help lead to more consistent sales.5. Let your reps set their own goalsThis falls in line with self-evaluation. Effective sales coaches don’t set focus areas for their salespeople; they let reps set this for themselves. During your one-on-ones, see if there’s an important area each rep wants to focus on and go with their suggestion (recommending adjustments as needed to ensure their goals align with those of the company). This creates a stronger desire to improve as it’s the rep who is making the commitment. Less effective managers will pick improvement goals for their reps, then wonder why they don’t get buy-in.For instance, a rep who identifies a tendency to be overly chatty in sales calls might set a goal to listen more. (Nine out of 10 salespeople say listening is more important than talking in sales today, according to a recent LIKE.TG survey.) To help, they could record their calls and review the listen-to-talk ratio. Based on industry benchmarks, they could set a clear goal metric and timeline – a 60/40 listen-to-talk ratio in four weeks, for example.Richardson does have one note of caution, however. “Reps don’t have all the answers. Each seller has strengths and gaps,” she said. “A strong manager can identify those strengths and gaps, and help reps fill in the missing pieces.”6. Focus on one improvement at a timeFor sales coaching to be effective, work with the rep to improve one area at a time instead of multiple areas simultaneously. With the former, you see acute focus and measurable progress. With the latter, you end up with frustrated, stalled-out reps pulled in too many directions.Here’s an example: Let’s say your rep is struggling with sales call openings. They let their nerves get the best of them and fumble through rehearsed intros. Over the course of a year, encourage them to practice different kinds of openings with other reps. Review their calls and offer insight. Ask them to regularly assess their comfort level with call openings during one-on-ones. Over time, you will see their focus pay off.7. Ask each rep to create an action planOpen questioning during one-on-ones creates an environment where a sales rep can surface methods to achieve their goals. To make this concrete, have the sales rep write out a plan of action that incorporates these methods. This plan should outline achievable steps to a desired goal with a clearly defined timeline. Be sure you upload it to your CRM as an attachment or use a tool like Quip to create a collaborative document editable by both the manager and the rep. Have reps create the plan after early-quarter one-on-ones and check in monthly to gauge progress (more on that in the next step).Here’s what a basic action plan might look like:Main goal: Complete 10 sales calls during the last week of the quarterSteps:Week 1: Identify 20-25 prospectsWeek 2: Make qualifying callsWeek 3: Conduct needs analysis (discovery) calls, prune list, and schedule sales calls with top prospectsWeek 4: Lead sales calls and close dealsThe power of putting pen to paper here is twofold. First, it forces the sales rep to think through their plan of action. Second, it crystallises their thinking and cements their commitment to action.8. Hold your rep accountableAs businessman Louis Gerstner, Jr. wrote in “Who Says Elephants Can’t Dance?”, “people respect what you inspect.” The effective manager understands that once the plan of action is in place, their role as coach is to hold the sales rep accountable for following through on their commitments. To support them, a manager should ask questions during one-on-ones such as:What measurable progress have you made this week/quarter?What challenges are you facing?How do you plan to overcome these challenges?You can also review rep activity in your CRM. This is especially easy if you have a platform that combines automatic activity logging, easy pipeline inspection, and task lists with reminders. If you need to follow up, don’t schedule another meeting. Instead, send your rep a quick note via email or a messaging tool like Slack to level-set.9. Offer professional development opportunitiesAccording to a study by LinkedIn, 94% of employees would stay at a company longer if it invested in their career. When companies make an effort to feed their employees’ growth, it’s a win-win. Productivity increases and employees are engaged in their work.Book clubs, seminars, internal training sessions, and courses are all great development opportunities. If tuition reimbursement or sponsorship is possible, articulate this up front so reps know about all available options.Richardson adds podcasts to the list. “Get all of your salespeople together to talk about a podcast episode that ties into sales,” she said. “Take notes, pull key takeaways and action items, and share a meeting summary the next day with the group. I love that kind of peer engagement. It’s so much better than watching a dull training video.”10. Set up time to share failures — and celebrationsAs Forbes Council member and sales vet Adam Mendler wrote of sales teams, successful reps and executives prize learning from failure. But as Richardson points out, a lot of coaches rescue their reps before they can learn from mistakes: “Instead of letting them fail, they try to save an opportunity,” she said. “But that’s not scalable and doesn’t build confidence in the rep.”Instead, give your reps the freedom to make mistakes and offer them guidance to grow through their failures. Set up a safe space where reps can share their mistakes and learnings with the larger team — then encourage each rep to toss those mistakes on a metaphorical bonfire so they can move on.By embracing failure as a learning opportunity, you also minimise the likelihood of repeating the same mistakes. Encourage your reps to document the circumstances that led to a missed opportunity or lost deal. Review calls to pinpoint where conversations go awry. Study failure, and you might be surprised by the insights that emerge.Also — and equally as important — make space for celebrating big wins. This cements best practices and offers positive reinforcement, which motivates reps to work harder to hit (or exceed) quota.Next steps for your sales coaching programA successful sales coach plays a pivotal role in enhancing sales rep performance and elevating the entire sales organisation. Successful sales coaching requires daily interaction with your team, ongoing training, and regular feedback, which optimises sales processes to improve overall sales performance. As Lindsey Boggs, global director of sales development at Quantum Metric, noted, it also requires intentional focus and a strategic approach to empower the sales team, significantly impacting the sales organisation.“Remove noise from your calendar so you can focus your day on what’s going to move the needle the most — coaching,” she said. Once that’s prioritised, follow the best practices above to help improve your sales reps’ performance, focusing on individual rep development as a key aspect of sales coaching. Remember: coaching is the key to driving sales performance.Steven Rosen, founder of sales management training company STAR Results, contributed to this article.
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LIKE.TG出海|Telegram群组管理新革命:如何使用LIKE.TG云控软件提升群组运营效率
LIKE.TG出海|Telegram群组管理新革命
如何使用LIKE.TG云控软件提升群组运营效率
在数字化时代,Telegram群组管理已经成为了企业和个人必不可少的运营工具。无论是进行社交互动、粉丝运营,还是开展项目管理、活动推广,Telegram群组都发挥着至关重要的作用。然而,随着群组数量的增多,手动管理变得越来越复杂,群组任务繁琐且易出错。为了应对这一挑战,LIKE.TG云控软件应运而生,凭借其强大的功能,可以大大提升群组管理效率,帮助用户轻松应对多个群组的复杂管理任务。LIKE.TG云控软件专用海外社媒平台营销推广。最优惠的Telegram群组管理工具:https://www.like.tg免费试用请联系LIKE.TG✈官方客服: @LIKETGLi @LIKETGAngel为什么需要LIKE.TG云控软件?多账号管理难题随着Telegram群组的扩展,许多用户需要同时管理多个账号和群组。如果没有合适的工具,这些账号和群组将变得越来越难以管理。频繁地切换账号,不仅浪费时间,还可能错过重要消息。LIKE.TG云控软件正是为了解决这一问题而诞生,它将多个Telegram账号和群组集成到一个平台,让你轻松实现集中管理,操作简单高效。群组任务繁杂手动管理Telegram群组的内容发布、消息审核和成员管理,往往需要花费大量时间和精力。而且,人工操作容易出现疏漏或错误,导致管理效率低下。LIKE.TG通过自动化任务功能,可以帮助你实现消息自动发布、自动回复以及违规内容清除等操作,让繁琐的管理工作变得简单、快捷。信息发布效率低当群组数量庞大时,每次发布公告、活动信息等内容,都需要逐一发送至多个群组,这不仅浪费时间,还影响了工作效率。LIKE.TG提供了“一键同步”功能,只需一次操作,就可以将消息同时发布到多个群组,极大提升了信息覆盖效率,节省了大量的管理时间。数据统计与分析不足很多群组管理者无法及时掌握群组的活跃度、消息数量和成员互动情况,导致运营策略缺乏数据支持。LIKE.TG通过实时数据统计与分析,帮助用户准确了解群组的运营状况,并根据数据优化管理策略,从而提升群组运营效果。安全性和秩序维护压力群组管理中的安全性问题不容忽视,恶意广告、垃圾信息以及违规行为时常困扰着管理员。LIKE.TG具备智能监控和风险防控功能,可以自动检测群组中的不当信息,并及时处理,帮助管理员维护群组秩序,保障群组成员的体验。LIKE.TG的核心功能多账号多群组集中管理LIKE.TG允许用户在一个平台上同时管理多个Telegram账号和群组。无论你是需要管理一个群组还是多个群组,所有操作都可以在统一的界面中完成,避免了反复切换账号的麻烦。集中化管理不仅节省时间,还提高了工作效率,让管理员能够更专注于群组运营的核心任务。自动化任务处理LIKE.TG支持设置自动化规则,如关键词监控、定时消息发布、自动回复、违规内容删除等。通过自动化功能,管理员可以将重复性高、易出错的任务交给系统处理,从而大幅提升管理效率,减少人为干预。一键同步消息LIKE.TG的“一键同步”功能使得群组管理员能够轻松将同一条消息同步到多个群组,避免了手动逐一发布的繁琐操作。无论是公告、活动推广,还是其他内容,都能快速覆盖到所有群组,极大提高了信息传播效率。数据统计与分析LIKE.TG提供实时数据分析,帮助管理员了解群组的互动情况、成员活跃度等关键指标。通过数据统计,管理员可以优化群组运营策略,调整内容发布和活动安排,提高群组的整体活跃度和参与度。实时监控与风险防控LIKE.TG具备智能监控功能,能够实时识别群组中的违规行为或恶意信息,并进行相应处理。无论是广告、垃圾信息,还是其他不当行为,LIKE.TG都能有效筛查并及时清除,为群组提供安全、干净的环境。使用LIKE.TG进行群组管理的步骤步骤1:下载安装LIKE.TG访问LIKE.TG官方网站,登录云控软件。步骤2:添加Telegram账号在主界面点击“添加账号”,输入Telegram账号信息即可完成绑定。LIKE.TG支持批量导入多个账号,方便团队用户进行大规模群组管理。步骤3:导入群组系统将自动同步绑定账号下的所有群组,管理员可以选择需要管理的群组,并进行相关操作。步骤4:设置自动化任务在自动化任务模块,管理员可以根据群组需求设置关键词监控、自动回复、定时消息发布等任务。例如,设置“广告”为关键词,当该词出现在消息中时,系统会自动删除该消息并通知管理员。步骤5:一键同步消息使用“一键同步”功能,管理员可以将同一条消息快速发布到多个群组,大大节省了时间,提高了效率。步骤6:实时监控与数据统计通过LIKE.TG的实时监控功能,管理员可以随时查看群组的消息动态、成员互动情况及任务执行状态,确保群组运营不出差错。同时,数据分析功能也能帮助管理员调整策略,优化群组运营。步骤7:优化管理策略根据实时数据,管理员可以及时调整群组活动、内容发布频率等管理策略,使群组运营更加灵活、高效。LIKE.TG云控软件的使用技巧明确群组管理目标在使用LIKE.TG前,先确定群组管理的核心目标,如提高互动率、增加成员参与度或维护秩序等。明确目标有助于制定合理的管理策略。设置关键词监控规则通过设置关键词监控功能,管理员可以预先过滤违规内容,确保群组环境的整洁与安全。定期发布优质内容利用定时任务功能定期发布优质内容,保持群组活跃度,增强成员粘性。利用数据分析优化管理策略通过LIKE.TG的实时数据统计,了解成员的需求与行为,从而不断优化群组运营策略,提高群组的互动性和活跃度。分工协作提升效率在团队管理中,合理分配群组任务给不同的成员,利用LIKE.TG的多账号协作功能,提升管理效率。随着Telegram群组管理需求的增加,传统的手动管理方式已难以满足高效运营的要求。LIKE.TG云控软件凭借其强大的功能、便捷的操作方式和智能化的管理方案,已成为许多群组管理员的首选工具。通过LIKE.TG,你不仅能大幅提升群组管理效率,还能通过数据驱动优化群组运营策略。如果你正在寻找一种高效的群组管理解决方案,LIKE.TG将是你理想的选择。立即联系我们,免费体验LIKE.TG,让你的群组管理更轻松高效!免费试用LIKE.TG官方:各社媒平台获客工具,住宅代理IP,翻译器,计数器,号段筛选等出海工具;请联系LIKE.TG✈官方客服:@LIKETGLi @LIKETGAngel想要了解更多,还可以加入LIKE.TG官方社群 LIKE.TG生态链-全球资源互联社区/联系客服进行咨询领取官方福利哦!
LIKE.TG出海|Telegram群组管理太麻烦?用LIKE.TG云控软件轻松搞定!
LIKE.TG出海|Telegram群组管理太麻烦?用LIKE.TG云控软件轻松搞定!
随着Telegram的普及,越来越多的企业、社群和用户通过群组进行日常沟通和信息分享。随着群组成员数量的不断增加,Telegram群组管理也变得越来越复杂。如何有效管理多个群组、提高群组活跃度、优化管理效率,已经成为许多Telegram用户面临的难题。而使用LIKE.TG的Telegram云控软件,能够帮助用户轻松应对这些挑战,实现Telegram群组管理的高效化、自动化和智能化。Telegram云控软件助力telegram群组营销活动工具。最好用的Telegram群组工具:https://www.like.tg免费试用请联系LIKE.TG✈官方客服: @LIKETGLi @LIKETGAngel为什么Telegram群组管理变得如此重要?群组规模不断扩大 随着社交需求和业务发展的不断变化,许多群组的成员数量呈爆发式增长。随着群组规模的扩大,管理的难度也逐渐增大。如何快速有效地进行群组管理,成为每个管理者亟待解决的问题。同时管理多个群组的需求增加 越来越多的用户和企业不仅需要管理一个Telegram群组,而是多个群组的协同运作。无论是发布内容、监控消息、成员管理,还是组织活动,手动管理多个群组显然已不适应当前的需求。提高用户体验 群组管理的效率直接关系到群组成员的互动体验。有效的管理能够提高群组的活跃度,增强用户粘性,提升客户满意度。数据安全与风控要求 随着信息化进程的加快,群组数据的安全性和风险防控成为每个管理员必须考虑的重要因素。如何避免恶意内容的传播,保护群组成员的隐私,成为每个群组管理员的首要任务。节省时间和人力成本 传统的手动群组管理方式不仅繁琐,且耗时耗力,增加了人力资源的压力。如何提高管理效率,减少重复劳动,成为每个管理员的迫切需求。LIKE.TG云控软件如何帮助提升群组管理效率?LIKE.TG是一款专为Telegram群组管理设计的云控软件,帮助用户轻松管理多个群组,提供智能化、自动化的管理方案。通过LIKE.TG,群组管理员不仅能够提高工作效率,还能节省大量的时间和人力成本。多群组集中管理LIKE.TG支持同时操作多个Telegram群组,所有群组管理任务集中在一个平台上完成,无需频繁切换账号,极大提升了操作效率。你只需登录一次,便可以一站式管理所有群组。自动化任务处理LIKE.TG内置强大的自动化任务管理模块,用户可以根据群组需求设置关键词监控、自动审核、定时消息发布等功能,减少了手动操作,提高了管理的自动化和智能化水平。一键同步内容LIKE.TG支持将同一条消息快速发布到多个群组,节省了反复发布内容的时间,大幅提升了内容传播效率。无论是活动通知、群公告,还是定期更新,只需一次操作,即可实现批量发送。实时数据统计与分析LIKE.TG提供了群组互动数据的实时监控与分析,帮助管理员了解群组成员的活跃度、互动情况及消息的传播效果。基于数据分析,管理员可以调整策略,优化群组运营。风险防控功能LIKE.TG配备了先进的智能风控系统,能够实时监测群组中的恶意信息、违规行为及不当内容。通过关键词监控和异常行为识别,减少恶意内容传播,确保群组安全。为什么选择LIKE.TG云控软件进行群组管理?集中的操作平台 LIKE.TG将所有群组的管理任务集中在一个平台上,使得管理员能够高效操作多个群组,告别繁琐的账号切换。定制化的管理方案 LIKE.TG根据不同类型群组的需求,提供了灵活的定制化管理方案。无论是社区类、商务类,还是兴趣小组,都能够根据需要设置专属的管理规则。云端自动化运行环境 LIKE.TG运行在云端,无需设备长时间在线,大幅减少了硬件设备的依赖,保障了管理工作的持续稳定进行。提高团队协作效率 LIKE.TG支持多人协作功能,团队成员可以分工合作,管理不同的群组任务。多账号协作大大提高了群组管理的整体效率。强大的安全性 LIKE.TG采用加密技术,保障了群组数据的安全性。通过分级权限管理,确保每个团队成员只能访问其授权的群组,防止数据泄露。使用LIKE.TG进行群组管理的步骤登录LIKE.TG 首先,访问LIKE.TG官网,登录云控软件。按照安装向导完成基础设置。添加Telegram账号 在LIKE.TG主界面点击“添加账号”,输入Telegram账号信息并完成绑定。支持批量导入多个账号,方便团队用户。导入群组列表 LIKE.TG会自动同步绑定账号下的所有群组,管理员可根据需要选择需要管理的群组进行操作。设置自动化管理规则 进入自动化管理模块,设置关键词监控、自动回复规则、定时任务等。这样,LIKE.TG将根据预设规则自动执行任务,减轻管理员的负担。实时监控和分析 在LIKE.TG的“数据分析”模块,管理员可以查看每个群组的消息量、成员互动情况等数据,及时调整管理策略。快速发布消息 利用LIKE.TG的一键发布功能,将公告、活动信息等快速同步到多个群组,提升信息传播效率。Telegram群组管理的实用技巧制定群组规则 利用LIKE.TG的自动化模块,设置关键词回复和违规警告功能,让群组管理更加有序。利用自动化减少人工干预 通过LIKE.TG自动化任务模块,减少重复操作,将更多精力投入到战略性工作中。定期检查群组数据 通过LIKE.TG的数据统计和分析功能,定期了解群组的运营情况,及时调整策略,保持群组活跃。保护群组安全 LIKE.TG的关键词监控和权限管理功能,有效防止恶意信息的传播,确保群组数据安全。多人协作管理 合理分配任务,让团队成员各司其职,确保每个群组都得到高效管理。让群组管理变得更轻松借助LIKE.TG的Telegram云控软件,Telegram群组的管理变得简单高效。无论你是社群管理者,还是企业团队负责人,LIKE.TG都能为你提供高效、自动化、智能化的管理工具,助力你的群组运营更加顺畅。现在就来体验LIKE.TG的免费试用,告别繁琐的手动管理,让群组管理更轻松!免费试用LIKE.TG官方:各社媒平台获客工具,住宅代理IP,翻译器,计数器,号段筛选等出海工具;请联系LIKE.TG✈官方客服:@LIKETGLi @LIKETGAngel想要了解更多,还可以加入LIKE.TG官方社群 LIKE.TG生态链-全球资源互联社区 /联系客服 进行咨询领取官方福利哦!
LIKE.TG出海|Telegram客服账号太多不好管?用Telegram客服系统效率翻倍!
LIKE.TG出海|Telegram客服账号太多不好管?用Telegram客服系统效率翻倍!
在出海营销和全球化业务的背景下,Telegram已经成为企业不可或缺的客户沟通工具。然而,当业务扩展,客服账号增多时,企业面临的管理难题也日益增多——频繁切换账号浪费时间,客户信息分散难以追踪,客服响应速度下降等问题严重影响服务质量。这时,Telegram客服系统的多账号登录功能便成为解决这些痛点的理想选择。它不仅帮助企业高效管理多个账号,还能提升客服团队的整体工作效率,让服务质量得到质的飞跃。Telegram客服系统实现营业业务的有效性。最优惠的Telegram客服系统工具:https://www.like.tg免费试用请联系LIKE.TG✈官方客服: @LIKETGLi @LIKETGAngel为什么Telegram多账号登录是客服管理的关键?应对客户多样化需求随着业务的全球化扩展,企业需要通过多个Telegram账号与不同地区、语言或业务线的客户沟通。例如,一个账号负责售前咨询,另一个则专注于售后支持。这样做能够避免信息混乱,提高客户的响应速度和满意度。简化客服团队操作传统的管理方法要求客服人员频繁切换设备或账号,这不仅浪费时间,还可能导致信息遗漏或混乱。而通过LIKE.TG的多账号管理,客服人员可以在同一界面上轻松管理多个账号,大幅提升工作效率。减少封号风险单一账号频繁发送消息或加入多个群组,容易触发Telegram的风控机制,导致账号被封禁。通过使用多个账号,企业能够分散风险,降低封号的可能性。提高客户满意度当客服团队能够快速响应客户需求,并精准对接到合适的客服人员时,客户体验会大幅提升。这种高效的服务让企业在竞争激烈的市场中脱颖而出。数据整合和分析的需求多账号登录功能可以让企业统一管理所有客户数据,便于后续的统计分析,从而优化运营策略。什么是LIKE.TG的Telegram客服系统?LIKE.TG的Telegram客服系统是一款专为企业设计的多账号管理工具,允许客服团队在一个平台上实现多个Telegram账号的同步登录与管理。它能够帮助企业提升客服效率,减少管理的复杂性。核心功能:多账号同步登录:集中管理所有Telegram账号,无需频繁切换。客户资源整合:将多个账号的客户信息集中在一起,便于追踪和管理。自动化任务设置:支持快捷回复、定时消息等自动化功能,减轻客服团队的负担。实时数据分析:追踪每个账号的消息量、客户互动等关键数据,为优化客服策略提供依据。独立运行环境:每个账号在独立环境中运行,规避关联性封号风险。LIKE.TG的Telegram多账号登录操作步骤登录LIKE.TG客服系统软件首先,登录LIKE.TG的聚合多开客服软件,进入主界面后,点击“添加账号”。添加多个Telegram账号在系统中逐一输入Telegram账号的登录信息,并为每个账号配置独立的代理IP,确保每个账号的运行环境安全稳定。设置客服分配规则根据业务需求,为每个账号分配特定任务。例如:一个账号负责客户咨询,另一个则专注于售后服务。配置自动化功能通过设置快捷回复模板,应对高频问题,节省时间。同时,定时任务功能可用于发送活动推广信息或客户提醒。实现多账号集中管理添加成功后,所有账号的消息和客户信息将集中在一个界面中,客服人员可轻松切换账号进行处理。数据统计与分析LIKE.TG提供了强大的数据分析功能,系统能够实时跟踪每个账号的消息量、客户响应速度等,帮助企业优化资源分配,提高工作效率。LIKE.TG的独特优势多账号管理更便捷LIKE.TG支持同时登录多个Telegram账号,所有操作都可以在同一界面完成,避免频繁切换账号,提高工作效率。自动化功能提升效率通过快捷回复和自动化任务功能,客服人员可以减少重复劳动,更专注于高价值客户的服务。更高的安全性系统为每个账号提供独立的运行环境,结合代理IP技术,确保账户的安全性,降低封号风险。实时数据分析LIKE.TG的系统提供详细的数据报表,帮助企业实时追踪客服团队的工作表现,优化运营策略。多平台支持除了Telegram,LIKE.TG还支持WhatsApp、LINE等多个通讯平台的多账号管理,成为企业的一站式客服解决方案。提升Telegram客服效率的小技巧提前规划账号分工根据客户来源、语言或需求,提前为每个账号明确分工,避免信息混乱。定制快捷回复模板设置常见问题的快捷回复模板,确保客服团队能够快速响应客户需求。动态调整客服分配规则根据客户需求或业务重点调整客服团队的账号分配规则,确保资源分配合理。定期清理无效数据定期整理和清理客户信息,删除无效对话记录,确保系统运行效率。利用数据优化客服策略根据数据分析结果调整客服团队的运营模式,提高客户满意度和服务质量。LIKE.TG Telegram客服系统让管理更简单通过LIKE.TG的Telegram客服系统,企业不仅能够高效管理多个账号,还能确保账号的安全性,提升客服团队的工作效率。如果你也在为多账号管理而烦恼,赶紧联系我们的客服,体验免费试用,让你的客服团队从容应对多账号管理的挑战,效率翻倍,服务更出色!免费试用LIKE.TG官方:各社媒平台获客工具,住宅代理IP,翻译器,计数器,号段筛选等出海工具;请联系LIKE.TG✈官方客服:@LIKETGLi @LIKETGAngel想要了解更多,还可以加入LIKE.TG官方社群 LIKE.TG生态链-全球资源互联社区 /联系客服 进行咨询领取官方福利哦!
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LIKE.TG出海|如何检测全球手机号码?最好用的号段筛选工具
LIKE.TG出海|如何检测全球手机号码?最好用的号段筛选工具
在全球化的今天,跨境电商和出海生意正迅猛发展,然而,伴随而来的是市场中的信息安全和数据隐私问题日益严峻。尤其是在进行市场营销和客户沟通时,如何确保联系到的手机号码真实有效,已成为电商企业不可忽视的一环。如果你的营销活动依赖于大量的手机号数据,但却因为假号码、无效号码或不活跃号码的干扰而导致效果大打折扣,那可真是得不偿失。因此,全球手机号安全监测成为了一项至关重要的工作。我们将深入探讨全球手机号安全监测的必要性,并重点介绍如何通过LIKE.TG号段筛选工具帮助跨境电商、出海生意的商家提升营销效果和保障数据安全。让LIKE.TG号段筛选助力您的营销推广!最好用的号码筛选工具:https://www.like.tg免费试用请联系LIKE.TG✈官方客服: @LIKETGLi @LIKETGAngel为什么全球手机号安全监测如此重要?确保营销效果的精准性无论是群发短信、电话营销,还是通过移动应用推送广告,所有这些营销手段的有效性都取决于你所联系的手机号是否真实有效。如果你联系到的是一个不活跃的手机号,或者是一个完全无效的号码,那么这些营销努力不仅白费,还可能浪费大量的资源和时间,导致投资回报率(ROI)大大下降。避免假号码带来的风险在全球范围内,假号码的存在已成为跨境电商行业中的一个大问题。尤其是在数据采购过程中,一些不合规的数据供应商可能会提供大量伪造或者无效的号码,给企业带来极大的安全隐患。通过LIKE.TG号段筛选工具,可以有效地识别这些假号码,确保您的营销活动不被这些无效数据所拖累。保护用户隐私和企业数据安全随着隐私保护意识的提高,尤其是GDPR等法规的实施,如何保护客户数据变得尤为重要。通过筛选手机号的活跃度、性别、地区等信息,LIKE.TG号段筛选不仅能够提高数据的准确性,还能帮助企业规避一些潜在的法律风险,确保合规性。LIKE.TG号段筛选:全球手机号筛选的技术领先者功能强大的筛选工具LIKE.TG号段筛选是一款集全球手机号筛选、活跃度监测、地区分析于一体的工具。通过技术手段,LIKE.TG号段筛选可以快速精准地筛查全球范围内的手机号码,帮助跨境电商避免无效号码带来的问题。通过LIKE.TG官网进行操作,你只需简单输入需要筛选的手机号数据,系统会迅速判断这些号码的真实情况,包括其活跃度、所在地区、性别等信息,帮助你全面了解每个号码的有效性。如何使用LIKE.TG号段筛选提高营销效果?为了确保您的营销活动能够获得最佳效果,建议在进行任何大规模的短信或电话营销之前,先通过LIKE.TG号段筛选对所有目标手机号进行预筛查。这样一来,你不仅能精准获取目标客户,还能避免那些不活跃或虚假的手机号浪费营销资源。号码性别与地区分析功能除了手机号的活跃度,LIKE.TG号段筛选还具备对号码的性别和地区进行详细分析的功能。通过这一功能,你可以更有针对性地设计营销策略,例如针对特定性别或地区的促销活动。这不仅提升了营销效率,也提高了客户的满意度和转化率。采用LIKE.TG号段筛选工具的优势精准的号码活跃度检测通过LIKE.TG号段筛选工具,你可以了解到一个手机号是否为活跃号码。如果某个号码已长时间未使用,或者无法接收信息,那么这将是一个无效的号码,筛选掉这些号码将有效提升营销效果。防止假号码对营销活动的影响假号码的存在无疑对营销活动造成了很大的困扰。LIKE.TG号段筛选能够帮助你识别并排除假号码,这样一来,不仅可以提高营销的真实性,还能确保你在全球范围内的客户关系更加稳固。提高数据安全性随着全球对数据隐私保护的重视,使用LIKE.TG号段筛选能够有效降低个人信息泄露的风险,确保你的数据不会被用于不当的目的。同时,它也能避免跨境电商企业在营销过程中出现违规行为。如何开始使用LIKE.TG号段筛选工具?访问LIKE.TG官网要开始使用LIKE.TG号段筛选,首先需要访问LIKE.TG官网,在这里,你可以找到所有相关工具和资源,进行手机号筛选操作。登录并上传数据在注册并登录后,你可以直接上传你的手机号数据进行筛选。通过简便的操作流程,系统会自动开始处理并提供详细的筛选结果,包括号码的活跃度、性别、地区等信息。获取筛选结果并优化营销策略完成筛选后,你将能够获得一份详细的报告。根据这些报告,你可以对无效的号码进行剔除,保留活跃和真实的客户号码,从而制定更加精准的营销策略。随着跨境电商市场的不断发展,全球手机号安全监测已经成为了所有跨境电商企业不可忽视的一项重要工作。而通过LIKE.TG号段筛选工具,商家不仅可以高效识别活跃号码、假号码,还能够获得号码性别、地区等详细信息,为自己的营销活动提供数据支持,确保每一分钱都花得其所。如果你正在为全球手机号筛选和数据安全问题头痛,那么不妨访问LIKE.TG官网或直接前往LIKE.TG工具页面了解更多信息。通过使用LIKE.TG号段筛选,你将为自己的跨境电商之路保驾护航,轻松提升营销效果,确保全球市场运营更加安全、稳定。免费试用LIKE.TG官方:各平台云控,住宅代理IP,翻译器,计数器,号段筛选等出海工具;请联系LIKE.TG✈官方客服:@LIKETGLi @LIKETGAngel想要了解更多,还可以加入LIKE.TG官方社群 LIKE.TG生态链-全球资源互联社区/联系客服进行咨询领取官方福利哦!
LIKE.TG出海|高效管理多个TikTok账号,提升内容发布与用户互动
LIKE.TG出海|高效管理多个TikTok账号,提升内容发布与用户互动
随着TikTok的迅速崛起,越来越多的品牌、跨境电商和内容创作者开始重视这一平台的潜力。TikTok的短视频内容不仅为个人创作者提供了展示自我的舞台,更成为了企业营销的关键工具。然而,随着账号数量的增加,如何高效管理多个TikTok账号,避免因操作繁琐而影响运营效果,成了运营者的一个巨大挑战。幸好,TikTok群控工具应运而生,成为了解决多账号管理难题的强大助手。在本文中,我们将深入解析TikTok群控工具的核心优势,并探讨如何借助这一工具提升内容发布效率、粉丝互动质量和数据管理水平,最终帮助品牌在TikTok平台中脱颖而出。最好用的多账号管理工具:https://www.like.tg免费试用请联系LIKE.TG✈官方客服: @LIKETGLi @LIKETGAngelTikTok多账号管理的挑战与痛点频繁切换账号,效率低下当企业或内容创作者需要管理多个TikTok账号时,频繁的账号切换成为了常见的痛点。每次登录新账号,输入密码、切换操作都需要消耗大量时间。更为严重的是,在这种繁琐的操作过程中,容易遗漏或犯错,导致内容发布不及时,甚至触发平台的安全机制,造成账号被封禁的风险。内容发布延迟,错失最佳时机对于运营者来说,在多个账号上同步发布内容是一个巨大的挑战。手动操作不仅浪费时间,还可能因时间差错过内容传播的最佳时机。尤其在节假日、热点事件等特殊时刻,错过黄金时间发布内容,可能直接影响到品牌的曝光量和互动效果。粉丝互动繁杂,管理困难TikTok的运营不仅仅是内容发布,粉丝的互动同样至关重要。通过评论、私信与粉丝进行有效沟通,能够增强粉丝粘性和账号活跃度。然而,当一个品牌拥有多个账号时,逐一处理粉丝的评论和私信,不仅费时费力,而且容易遗漏重要的互动机会,影响粉丝体验。数据碎片化,决策困难在多个账号运营的情况下,数据的管理常常成为企业和创作者的一大难题。每个账号的数据分别存储,导致运营者无法对整体运营效果进行统一分析。没有合适的数据分析工具,品牌难以从粉丝增长、互动率、播放量等关键指标中获得全面而准确的洞察,从而影响后续的运营策略制定。TikTok群控工具:解决多账号管理的高效利器集中管理,提升运营效率TikTok群控工具的最大优势就是能够将多个账号的管理集中在一个平台上。用户无需频繁切换账号,所有的操作都可以在同一个界面上完成。通过这种方式,管理者可以在不增加工作负担的前提下,轻松管理多个TikTok账号,提高运营效率,避免繁琐操作导致的错误。一键同步发布内容,抢占黄金时机TikTok群控工具还能够实现一键同步发布内容。无论是相同的广告、活动推广,还是不同账号的个性化内容,用户只需要设定好发布时间,群控工具便会自动按照设定的计划进行内容分发。这样,运营者无需逐一发布内容,可以最大化地抓住热门时机,提高内容的曝光度。智能化粉丝互动,提升粉丝体验粉丝互动是TikTok账号运营的核心。通过群控工具,用户可以批量处理多个账号的评论和私信,并根据设定的关键词、自动回复规则,快速回应粉丝问题。借助这种智能化的互动方式,品牌不仅节省了大量的人工时间,还能够提升粉丝体验,增强账号的粉丝粘性和活跃度。数据集中分析,制定精准运营策略通过群控工具,所有账号的数据都能集中在一个平台进行分析。运营者可以轻松查看各个账号的播放量、粉丝增长、互动率等指标,便于对整体运营效果进行评估。这种集中式的数据分析能够帮助品牌快速发现问题、调整策略,优化未来的内容发布和粉丝互动方案。与LIKE.TG在线客服系统结合,提升客户服务效率除了TikTok群控工具,LIKE.TG在线客服系统也是提升运营效率的利器。它能够与多个社交平台(如TikTok、Facebook Messenger、WhatsApp等)进行无缝对接,帮助用户整合多平台的客户信息,提高客服响应效率。多平台整合,提升消息处理效率LIKE.TG在线客服系统支持多平台消息管理,能够将来自TikTok、Facebook Messenger、WhatsApp等平台的消息汇总到一个系统中进行统一处理。这种多平台整合,不仅能够提升工作效率,还能够确保不会错过任何一条重要信息。自动化客服,提高互动质量LIKE.TG系统内置了强大的自动化回复功能,用户可以根据常见问题设置预设回复模板。这样,当粉丝或客户咨询产品信息时,系统可以自动回复详细的产品介绍、购买链接等信息,帮助品牌节省客服时间,提升客户体验。精准营销,优化粉丝转化通过LIKE.TG,用户可以根据粉丝的行为、兴趣等进行分层管理,制定个性化的沟通和营销策略。这种精准的运营方式能够帮助品牌更高效地转化潜在客户,提升营销效果。应用场景:TikTok群控工具与LIKE.TG在线客服系统的完美结合品牌推广活动对于需要开展大规模品牌推广的企业来说,TikTok群控工具可以帮助品牌快速同步发布内容,并确保所有账号都能及时更新活动信息。结合LIKE.TG在线客服系统,品牌可以高效管理粉丝互动,提升活动的参与度。跨境电商的多账号运营跨境电商企业通常需要针对不同地区的市场运营多个TikTok账号。借助TikTok群控工具,商家可以快速同步更新内容,确保跨境市场的营销信息及时传递。同时,LIKE.TG系统能够帮助商家实时回复客户咨询,并跟进订单进度,提升跨境电商运营效率。内容推广出海企业可以通过TikTok群控工具批量推广营销内容,结合LIKE.TG与潜在客户进行互动,提升课程转化率,增强学员的参与感和忠诚度。让TikTok运营更高效,轻松实现品牌增长通过TikTok群控工具和LIKE.TG在线客服系统的结合,品牌和个人创作者不仅能够高效管理多个TikTok账号,还能优化粉丝互动和客户服务,提升运营效率。这种智能化的运营方式,将为品牌精细化运营提供强大的支持,帮助企业在激烈的市场竞争中脱颖而出。如果你也希望提升TikTok账号管理效率,解决多账号运营难题,不妨尝试TikTok群控工具和LIKE.TG在线客服系统。免费试用,体验高效运营的乐趣,助力你的品牌实现快速增长!免费试用LIKE.TG官方:各平台云控,住宅代理IP,翻译器,计数器,号段筛选等出海工具;请联系LIKE.TG✈官方客服:@LIKETGLi @LIKETGAngel想要了解更多,还可以加入LIKE.TG官方社群 LIKE.TG生态链-全球资源互联社区/联系客服进行咨询领取官方福利哦!
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