3 ways to enhance digital experiences and productivity
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Digital transformation is critical to enabling organizational change. In fact, 85% of CEOs recognize that digital capabilities are a strategic business differentiator and vital for accelerating revenue growth, according to IDC.
IT leaders play a central role in business strategy. They’re asked to deliver digital capabilities to enhance organizational speed, agility, and innovation that leads to change and growth. While doing that, they must also maintain IT efficiency, governance, and resilience.
The best way to pull this off is by embracing technology that helps organizations plan for change, expedite decisions, boost productivity, improve technology experiences, and save money. Let's look at three ways to enhance digital experiences using a single platform.
1. Plan wisely and proactively
Creating customer value fast requires a rock-solid strategy and effective execution. With automated portfolio management, organizations can align their entire business to deliver optimal investment decisions at speed and scale.
At the same time, they can gain the agility needed to pivot quickly when unanticipated changes arise. This streamlines stakeholder needs assessment, digital strategy creation, and investment scenario evaluation—ultimately resulting in high-impact business outcomes.
2. Provide responsive, always-on services
Once you deploy a digital service, it needs to work flawlessly. Mediocre service quality leads to poor adoption by dissatisfied employees whose productivity suffers. When it comes to customer-facing services, outages and system performance issues can be a reputational and financial disaster.
Avoid these risks by unifying your IT service and operations teams. Breaking down silos between these teams empowers them with shared visibility to deliver responsive, always-on technology experiences. Making this work requires a single platform and data model for IT solutions. This can equip IT teams to collaborate in real time to rapidly resolve service issues—or even predict and prevent them.
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